Bigfix Windows Mobile User's Guide

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Bigfix Windows Mobile User's Guide Device Management for Windows Mobile User's Guide Version 7.2 October 9, 2009 Device Management for Windows Mobile © 2009 BigFix, Inc. All rights reserved. BigFix®, Fixlet®, Relevance Engine®, Powered by BigFix™ and related BigFix logos are trademarks of BigFix, Inc. All other product names, trade names, trademarks, and logos used in this documentation are the property of their respective owners. BigFix’s use of any other company’s trademarks, trade names, product names and logos or images of the same does not necessarily constitute: (1) an endorsement by such company of BigFix and its products, or (2) an endorsement of the company or its products by BigFix, Inc. This BigFix product uses the following library which is licensed under the GNU Library General Public License, version 2.0 (the “Library GPL”): “lib” subdirectory of the RPM library. The RPM library is copyrighted is by the developers of the RPM library (not specified in the RPM library itself). BigFix made modifications to the “lib” subdirectory of the RPM library in 2009. The “lib” subdirectory of the RPM library (including modifications we have made to this library) are available in source code form, along with a copy of the Library GPL, at http://support.bigfix.com/resources.html. (1) No part of this documentation may be reproduced, transmitted, or otherwise distributed in any form or by any means (electronic or otherwise) without the prior written consent of BigFix, Inc., and (2) you may not use this documentation for any purpose except in connection with your properly licensed use or evaluation of BigFix software and any other use, including for reverse engineering such software or creating derivative works thereof, is prohibited. If your license to access and use the software that this documentation accompanies is terminated, you must immediately return this documentation to BigFix, Inc. and destroy all copies you may have. All inquiries regarding the foregoing should be addressed to: BigFix, Inc. 1480 64th Street, Suite 200 Emeryville, California 94608 User's Guide i Copyright © 2009 BigFix, Inc. Device Management for Windows Mobile ContentsCONTEN TS Part One .................................................................................................................................................................................................. 1 Introduction .................................................................................... 1 Background ............................................................................................................................. 1 System Requirements ............................................................................................................ 1 Windows Mobile Device Support .......................................................................................... 2 Windows Mobile Client Limitations ....................................................................................... 2 Part Two ..................................................................................................................................................................................................3 Windows Mobile Tools .................................................................. 3 Using the BigFix Mobile Client ............................................................................................... 3 Using Mobile Fixlet Messages ........................................................................................... 3 Using Mobile Tasks ............................................................................................................ 5 Using Mobile Fixlet Analyses ............................................................................................. 6 A Few Examples ...................................................................................................................... 7 Configuring the Client Polling Interval .............................................................................. 7 Enabling the Power Save Mode ........................................................................................ 8 Changing the Name of a Device ........................................................................................ 9 Monitoring Your Assets .................................................................................................... 11 Setting Phone Security Policies ....................................................................................... 13 Advanced Topics ................................................................................................................... 15 Reading the Log Files as Text .......................................................................................... 15 Setting Low Priority Connection Communication .......................................................... 15 Running the Windows Application Emulator ................................................................. 16 Using the Configuration Service Provider ...................................................................... 16 Part Three .............................................................................................................................................................................................. 18 Windows Mobile Inspectors ........................................................ 18 Part Four ................................................................................................................................................................................................ 31 Windows Mobile Settings ............................................................ 31 Changing Settings with Actions ........................................................................................... 31 Changing Settings from the Console ................................................................................... 31 New Client Settings .............................................................................................................. 32 Part Five ................................................................................................................................................................................................ 35 Resources ..................................................................................... 35 Troubleshooting ................................................................................................................... 35 Global Support ...................................................................................................................... 37 Index ..................................................................................................................................... 38 User's Guide ii Copyright © 2009 BigFix, Inc. Device Management for Windows Mobile Part One Introduction Background Organizations have become increasingly reliant on mobile technology such as phones, PDAs, point-of-sale devices, kiosks and mobile healthcare units. The enthusiasm for these devices is understandable: working remotely and wirelessly offers a tremendous boost to productivity and creates entirely new business opportunities. However, these tiny computers present the same privacy and security concerns as any other computer in the enterprise. Adding to the difficulty, they are only intermittently connected to corporate data centers. Device Management for Windows Mobile addresses these concerns by applying proven Inspector technology to continuously monitor, update and report on issues as soon as they arise on the device. Employing a very small footprint, BigFix technology ensures that mobile applications are as secure and reliable as those that are wired to the corporate data center. Using the BigFix Console, you can continuously monitor potential problems and policy compliance across all your mobile clients, world-wide. This manual assumes you have already installed the BigFix Mobile Client on your Windows Mobile devices and that you have created a custom site to serve up relevant Fixlet messages. If not, please consult the Windows Mobile Installation Guide and then return to this guide for more user information. System Requirements Device Management for Windows Mobile requires BigFix Version 7.2 or better. User's Guide 1 Copyright © 2009 BigFix, Inc. Device Management for Windows Mobile Windows Mobile Device Support Windows Mobile refers to the general family of compact operating systems used on mobile devices such as Pocket PCs, Smartphones, and Point of Sale devices. The BigFix Windows Mobile client is designed to run on most versions of the windows mobile platforms. The following devices are currently supported: Windows CE 4.2: • Windows Mobile 2003 for Smartphone • Windows Mobile 2003 for Pocket PC Professional Edition • Windows Mobile 2003 for Pocket PC Phone Edition • Windows Mobile 2003 for Pocket PC Premium Edition • Windows Mobile 2003 SE Windows CE 5.0: • Windows Mobile 5.0 Pocket PC • Windows Mobile 5.0 Smartphone Windows CE 6.0: • Windows Mobile 6.0 Standard • Windows Mobile 6.0 Classic • Windows Mobile 6.0 Professional • Windows Mobile 6.1 Standard • Windows Mobile 6.1 Professional Windows Mobile Client Limitations Not every Windows interface is applicable to the BigFix Windows Mobile client, because the corresponding functionality doesn't exist on the mobile device. In particular, the following BigFix Client features for Windows don't have a mobile counterpart: • UI Modes. Trays and balloon help are not supported by Windows
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