2019 Integrated Report
Total Page:16
File Type:pdf, Size:1020Kb
One Bank, One Team, 2019 One UniCredit. Capital and balance Integrated ReportIntegrated sheet management Transform Enhanced service model Ethics and Respect Team 23 Compliance Grow and strengthen client franchise Process Growth optimisation engines Sustainable Customer results experience Sustainability Disciplined risk management Paperless bank “Go-to” bank for SMEs 2019 “Do the right thing!” Integrated Report Our sustainable value creation Consolidated Non-Financial Statement pursuant to Legislative Decree 254/2016 unicreditgroup.eu Report structure UniCredit has prepared this document in compliance with the requirements of Art. 3 and 4 of the Legislative Decree 254/2016, which implements European Directive 2014/95/EU in Italy, and is part of UniCredit’s principled effort to further develop its compliance with the European Commission’s Guidelines on non-financial reporting and advance understanding of all aspects of its business. The Integrated Report (the “Report”) has been approved by the Board of Directors of UniCredit SpA on March 5th, 2020 and has been produced by the Group Sustainability & Foundation function, in collaboration with the Strategy and M&A function. Since 2017, in line with the requirements of Legislative Decree 254/2016, a specific policy was adopted to define the roles, responsibilities, activities and controls and to coordinate the flow of information between the parent company, regions, divisions and legal entities in relation to the process of preparing the Consolidated Non-Financial Statement (“NFS”). As foreseen by Article 5 of the Legislative Decree 254/2016, this document constitutes a separate report marked with a specific heading, to allow its reconciliation with the NFS required by the regulation. The Report should be considered in its entirety, including its Supplement, which is here enclosed or available in the Sustainability section of our website (www.unicreditgroup.eu) and contains a number of essential indicators and underlying quantitative data. The guidelines adopted for the preparation of the sustainability information included in the 2019 Integrated Report, including its Supplement, are the “GRI Sustainability Reporting Standards” and the “Financial Services Sector Disclosures,” issued, respectively, in 2016 and 2013 by the GRI - Global Reporting Initiative. The performance indicators reported in accordance to the guidelines adopted are included in the “GRI Content Index” section. The principles contained in the International <IR> Framework, published in December 2013 by the International Integrated Reporting Council (IIRC), were also used as reporting framework. Figures and information relating to the Scope 1, Scope 2 and Scope 3 classes of greenhouse gas emissions have been prepared in accordance with “The Greenhouse Gas Protocol: A Corporate, Accounting and Reporting Standard (Revised Edition, 2004)” as well as the “GRI Sustainability Reporting Standards.” The information in the Report addresses the issues that were identified as material and their associated indicators, which reflect the main economic, environmental and social impacts of the Group or could have a substantial influence on the views and decisions of its stakeholders. The materiality analysis, updated in 2019, was fundamental to the Report and determined the topics to be reported on, in line with stakeholders’ needs. Following the analysis of the relevant topics indicated in Article 3 of the Legislative Decree 254/2016, the use of water was not considered significant for the representation in this NFS. The content of this Report refers to the year 2019 and, in particular, to the activities of UniCredit during the year, unless otherwise stated. Figures relating to previous years are provided for comparison and refer mainly to the 2018 fiscal year. Concerning the reporting perimeter, in line with previous years the legal entities consolidated on a line by line basis by UniCredit SpA have been analyzed in order to identify the relevant companies and ensure the Report would provide a proper understanding of the Group’s activities, development, performance and relevant impacts. In particular, with reference to year 2019, data and information related to FinecoBank S.p.A. and Ocean Breeze Energy GmbH & Co. KG have been excluded from the reporting perimeter, following the deconsolidation of FinecoBank S.p.A. and the sale to Macquarie Infrastructure and Real Assets of the 100% of Ocean Breeze Energy GmbH & Co. KG, finalized on May 10, 2019 and in December 2019 respectively. This new reporting perimeter represents 98 percent of Group’s FTEs. Community contribution and initiatives in support of Communities included in the “Social and relationship Capital” chapter include data and information related to UniCredit Foundation - Fondazione di studio in onore del Cavaliere del Lavoro Ugo Foscolo (the “UniCredit Foundation”), not included in the perimeter of the consolidated financial statements. The data reported in the paragraph of the Supplement “Compliance - Whistleblowing” refers to the legal entities currently monitored and considered relevant by Group Compliance. For figures related to staffing and calculations of the Value Added, the perimeter of the Report corresponds to the 2019 consolidated financial statements, unless otherwise indicated. Any conditions that may limit the scope of the data are clearly disclosed throughout the Report. To ensure reliability, the Report includes directly measurable quantities and limits the use of estimates as much as possible. Potential estimates are based on the best available information or spot checks. Restatements of previously published figures that have been provided for comparison are clearly indicated as such. This Report has been externally assured by an independent assurance provider in accordance with the criteria established in the principle “ISAE 3000 Revised”. Its conclusions regarding the compliance of the information provided with Article 3, paragraph 10, of the Legislative Decree 254/2016 are set out in a separate external assurance report. The procedures followed for the assurance of the NFS are disclosed in the “Report of the External Auditors”, included in this Report. During 2019, we made further steps towards the completion of our path of integrating more and more sustainability into our business plans and strategies, in line with the strategic sustainability targets announced last November 2019, and that we plan to achieve with the involvement of all the corporate functions and under the guidance of the Board of Directors and senior management. For the main targets and commitments, for the description of the strategic approach to relevant non-financial issues as well as for the principal generated or perceived risks in relation to those issues and how they are managed, please refer to the relevant Chapters of this Report. With reference to climate change, both scientific evidence and increasing shareholder awareness have made taking action a priority for UniCredit. Under such circumstances, UniCredit has adopted the recommendations issued by the Task Force on Climate-Related Financial Disclosures (TCFD). For further information concerning the actions undertaken from UniCredit in this regard, please refer to chapter Task Force on Climate-Related Financial Disclosures (TCFD) of the Integrated Report. 2 UniCredit • 2019 Integrated Report Index Chief Executive Officer’s Message 4 Ethics and respect 14 Our Purpose & Identity 18 Our Value Creation over time 20 Governance 22 Risk Management and Compliance 24 Our Business Environment 30 Business Model in action 32 Our Strategy 34 Stakeholder Engagement 36 Strategic plan 46 Transform 2019 47 Team 23 50 Grow and strengthen client franchise 51 Transform and maximise productivity 54 Disciplined risk management & controls 55 Capital and balance sheet management 57 Sustainability as part of UniCredit DNA 57 Capitals 64 Financial Capital 64 Human Capital 66 Social and relationship Capital 70 I Intellectual Capital ine eti 84 Natural Capital 88 Cer erit Task Force on Climate-related Financial Disclosures (TCFD) 94 ae to toer air ine eaior GRI Content IndexCiate and ange UN Global Compact 102 Report of the External Auditors 113 ean and tranparent organiation Supplement an oidit Determination and distribution of Value Added S. 2 Main partnerships and affiliationsigitaiation and innoation S. 4 Selection of 2019 awards S. 8 Governance oitie ipat on oiet S. 10 Risk Management and Compliance S. 16 Relevance for stakeholders poeeStakeholder epoerent Engagement S. 30 Human Capital S. 32 ierit and inion Social and relationship Capital S. 48 Natural Capital S. 54 eograpi ange In order to guide and support the reading of our Integrated Report, through the icons here below you can find a visual IU representation of the clusters and the related material topics that are presented in our materiality matrix. The same icons areC also reported in the last page of our cover, whichUniCredit can be Approachopened and used as a reference while readingI the report. C On the right page of every chapter the referenced material topics are visually represented through the same icons. Clusters INNOVATION LEAN AND PEOPLE ETHICS SYSTEMIC POSITIVE FOR CUSTOMER SOLID BANK DEVELOPMENT TRENDS IMPACT ON SOCIETY UniCredit • 2019 Integrated Report 3 Chie Executive Oficer's message e awa avor ongter tainae otoe oer ortter otion Ti i a ke piar o or ne pan Tea 2 i i deier 1n o vae reation ean Pierre Mustier Cie etie Ofier ear taeoder 2019 a a er iportant ietone or