Lundy – key information

Winter Helicopter Service 2019-20

Before your break We have prepared this guide for visitors travelling to using the winter helicopter service.

Please ensure members of your party read this information in full before your trip.

Contents

1. Getting to and from Lundy

2. Luggage Lundy is the largest island in the , 12 miles off the 3. Getting to coast. The Landmark Trust rescued Lundy in 1969 when we took Hartland Point on the island’s lease from The National Trust and we now manage 23 buildings and a camp site. People return time and again to the simple 3.1. Public transport pleasures that Lundy offers; the sea is clear, the landscape spectacular and at night the stars shine with unfamiliar brilliance. 3.2. By road 1. Getting to and from Lundy 3.3. Car parking 3.4. Map Flight schedules and prices are available in the current Lundy brochure or Landmark Trust price list. Flying time is approximately six minutes. 3.5. Where to stay near Tickets must be bought a minimum of 14 days before Hartland Point departure by telephoning the Lundy office on 01271 863636. We require the name, gender and age group (adult/child/infant) of each 4. Arriving on Lundy passenger. Children are classed as being between the ages of 2 and 15. 5. Staying on Lundy It is imperative that you call our information line on 01271 863636 after 8.00pm the evening before your departure to check 6. Leaving Lundy flying times. Adverse weather may sometimes force changes of flying times if particular winds are forecast. 7. Contacting us Please note delays in flights and in reclaiming luggage may occur on 8. Items we provide busy flying days when transporting large numbers of passengers or if the weather is bad. We strongly advise that you keep any medication in your hand luggage. Flights may occasionally have to be cancelled because of strong winds or poor visibility. In this event we will transport you to the Island as soon as we possibly can when the weather allows. For details on our refund policy please refer to the Lundy booking conditions or Landmark Trust website www.landmarktrust.org.uk

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2. Luggage

 Check-in luggage allowance is strictly 10kg per person – N.B. There is a charge of £5 for excess weight up to 5kg (or any part of) and every additional 5kg thereafter (or any part of).  The maximum size permitted is 56cm x 45cm x 25cm.  Please note – If combining individuals’ luggage, no single piece of luggage should weigh more than 15kg.  You are also allowed one piece of small hand luggage weighing no more than 5kg.  Please ensure luggage is securely packed, compact, not too smart and reasonably waterproof. We will not accept responsibility for damage (unless unequivocally caused by negligence on our part).  At busy times it can take several hours for your luggage to be delivered to your property, this may not be until late afternoon, so please plan your packing accordingly!  Please label each piece of luggage with the property name in which you are staying and your name. We provide coloured labels upon check in at the Heliport.

Label Colour Landmark Red Castle Cottage, Castle Keep North, Castle Keep East, Castle Keep South, Hanmers Blue Bramble Villa East, Bramble Villa West, Millcombe House Green Big St Johns, Little St Johns, The Old School, Government House White Old House North, Old House South, Square Cottage, The Radio Room Pink Old Light Lower, Old Light Upper, Old Light Cottage, Stoneycroft Orange The Quarters, Tibbetts Lookout

Yellow The Barn

3. Getting to Hartland Point Heliport Please make sure you arrive to check in no later than 10am The address is Hartland Point Heliport: Blagdon Farm, Hartland, EX39 6AU

3.1 Public transport By public transport the nearest railway station is Barnstaple and there are regular bus connections from there to Bideford. Public transport between Bideford and Hartland Village is limited, with no direct public transport to Hartland Point. Local taxi companies are: ‘Number Six’ 01237 666 666 or ‘Hartland Taxi (A Taxi)’ 07766 086 005  For trains call 03457 48 49 50 or visit www.nationalrail.co.uk  For bus/coach services call 0871 200 22 33 or visit www.traveline.info

3.2 By Road From Bideford take the A39 signposted for Bude until you reach Cross. Go straight across the roundabout and just after this turn right, signposted Hartland.

Follow the Hartland road along for approximately 2 miles and look for a “Y” junction. Take the fork signposted Hartland Point and Lighthouse. You will come to a cross road, turn right for Hartland Point. Follow this road as far as it goes and you will reach Blagdon Farm - you will approach a wooden kiosk where car parking tickets are issued.

From Bude, take the A39 signposted Bideford and travel along until, just before Clovelly cross, there is a turning left for Hartland. Take this turning and follow the directions as from Bideford in paragraph above.

Hartland Point is approximately 16 miles from Bideford.

Page 2 of 6 3.3 Car parking Car parking is available locally at the Hartland Heliport at a fee of:  £10 for weekend breaks (Friday to Monday)  £12 for mid-week breaks (Monday to Friday)  £15 for seven nights breaks.

If staying more than seven nights, additional days parking will cost £2 per day. Parking is payable (by cash only) on arrival at Hartland Point. Please have correct money ready.

3.4 Map

3.5 Where to stay near Hartland Point

Bideford Tourist Information Centre on 01237 477676 can help or there are a number of hotels and guest houses in the area:

Mrs Heard, West Titchberry Farm, Hartland 01237 441287 Mrs George, Gawlish Farm, Hartland 01237 441320 Cathy Walker, Hartland Mill B&B 01237 440181 Hartland Quay Hotel 01237 441218 Ms Loveridge, 2 Harton Manor, Hartland 01237 441670

4. Arriving on Lundy  On arrival please collect your hand luggage from the ground crew and report to reception beside the Marisco Tavern where you will be advised when your property is likely to be ready.  Please be patient, departing visitors may have only recently left and the housekeepers need time to prepare the property for you. On busy days this could take up to 6 hours, though it will normally be less.  Whilst waiting you are free to explore the Island, visit the shop, or wait in the Tavern.

Page 3 of 6 5. Staying on Lundy  Marisco Tavern The Tavern serves a selection of dishes for breakfast, lunch and dinner. Vegetarian meals are always available and other dietary needs can be catered for, please let the kitchen know. Times for meals are displayed on a notice board and the Tavern is open throughout the day for homemade cakes and hot and cold drinks.

Please note that the use of mobile telephones, personal electronic devices and laptop computers are not allowed in the Tavern but may be used in the wheelhouse. (Be aware there is a fine of £1 which goes towards the Lundy fund if your device is heard in the Tavern! Please ensure devices are switched to silent and put away).

 Shop and Tavern Tabs Both the Tavern and the shop will be happy to open an account for the duration of your stay. Accounts should be settled by 11:00am on the day of your departure. Payment can be made by cash, card (Visa/MasterCard) or cheque.

 Lundy Shop The shop stocks a wide range of food along with toiletries, household goods and souvenirs and fuel for fires, therefore there is no need to bring your own supplies. Fresh produce is replenished on helicopter days. Wines, beers and spirits are available from both the shop and the Tavern.

If you decide to place an advance order for groceries, please email or post your list to [email protected] or Lundy Shop, Lundy Island, Bideford, Devon EX39 2LY. Please make sure it reaches the shop an absolute minimum of two weeks before your visit. Include the name of your property, your date of arrival and departure, and your name and contact number/email address. If we don't stock any of the items you require, we will reply, suggesting alternatives.

Your order will be delivered to your property along with your luggage on your day of arrival, usually before 4pm. Should you have any special dietary requirements, we recommend you contact the shop by email or on 01237 431833 ext. 291 well in advance of your arrival.

The shop will be open all day on your day of arrival until all customers are in their properties. Opening times vary during your stay; they are displayed in the window and on the Tavern notice board.

 Telephone There is a public payphone in the Tavern.

 Mobile Devices Mobile coverage on the Island is variable.

 Internet Access Please be aware that there is presently no public internet access on Lundy. It is however possible to pick up a 4G signal depending on weather and coverage. Visitors should check coverage with their service providers.

 Electricity The Island’s diesel generators provide electricity between about 6:30am and midnight, so please bring a torch. Please do not bring any mains powered equipment as our electric supply is limited.

 Cots Mothercare folding cots and highchairs are available; please contact the Island well in advance of your arrival to arrange this. Cot linen is not provided.

 Linen We provide a duvet, pillowcases and towels for all properties.

 Dogs Lundy is a working farm, so no dogs (other than assistance dogs) or other pets are permitted.

Page 4 of 6  Drones/model aircraft Recreational use of drones is not permitted. For research or media use, please contact the warden in the first instance. Prior permission to fly drones or model aircraft is required in writing from the Island Manager or Warden at least one week before your visit. Please be aware that there may be restrictions on areas where you can operate these in order to protect wildlife and to respect other visitor’s privacy. Charges may apply for transportation. Please contact the Warden for further advice at least one week before your arrival.

6. Leaving Lundy

 Please leave your property by 09.30am to allow time for our housekeepers to prepare it for incoming visitors. Guests should check the Tavern blackboard the day prior to your departure from Lundy for confirmation of luggage collection and departure times as these can vary with adverse weather.  In the event of bad weather cancelling your returning flight, we will accommodate you free of charge on Lundy until conditions improve to allow flights to re commence.

7. Contacting us

For further travel information, to book your tickets, or any general enquiries please contact:

The Lundy Shore Office

Tel: 01271 863636 Email: [email protected] Website: www.lundyisland.co.uk

For specific enquiries about your accommodation booking or to make further bookings please contact:

The Landmark Booking Office

Tel: 01628 825925 Email: [email protected] Website: www.landmarktrust.org.uk

For any queries about details on the Island, or during your stay, please contact the Island direct:

Lundy Island

Tel: 01237 431831 Email: [email protected]

For further information on the island and things to do during your stay you can visit the ‘Discovering Lundy’ section of our website: www.landmarktrust.org.uk/lundyisland/discovering-lundy

Page 5 of 6 8. Items we provide….

Lundy Equipment List

We suggest that you look through this list before you arrive in case there is anything which is not on the list and which you especially feel you need:

Kitchen Equipment Potato masher ELECTRICAL EQUIPMENT Baking Tray Potato peeler Fridge Balloon whisk Roasting tin Vacuum Cleaner Bread bin Rolling pin Toaster Bread board 2 Sandwich tins Bread knife 3 Saucepans GENERAL EQUIPMENT Cafetiere Sieve Ashtray Carving knife, fork & steel Sink tidy Boot jack Chopping board Sink top dish drainer Broom Colander Slotted spoon Clothes airer Cooking tongs Solid spoon Deck chairs – 1 per bed space Corkscrew Teapot Dish cloths Crockery Tea/coffee strainer Floor cloths Cruet set Tin/bottle opener Hot water bottle – 1 per bed space Loo paper – 1 per WC Oven Cloth Cutlery Toast rack Scrubbing brush Egg cups Tray Small bar of soap Fish slice Wooden spoons Frying pan Oven cloth Glasses PLASTIC & POLYTHENE Garlic press Brush & pan Scrubbing brush Grater Bucket Tea towels Kettle Lunch box Washing up brush Kitchen scissors Picnic cups & plates Washing up liquid 4 knifes: vegetable, serrate, Washing up bowl Salt & pepper 6” & 8” WE DO NOT PROVIDE Ladle PYREX Candles Lemon squeezer 2 Bowls Torches Medium jug 2 Casseroles Electric blankets Milk saucepan Covered butter dish Washing powder Milk jug Fruit bowl Axes or saws Mixing bowl Measuring jug US/Continental Electrical Pedal bin 2 Pie dishes adapters Soufflé dish Further loo paper

We provide crockery, cutlery and glasses for as many people as there are beds, plus two further sets in case you invite others for a meal. The largest buildings may have more than this. If you need fuel for fires or stoves, please contact the Island shop.

We provide sheets and pillowcases, and one hand towel and one bath sheet for as many people as there are beds. There will normally be two pillows and a duvet for each bed. If you have asked for a cot there will be a mattress but no bedding.

Please let the Island staff know if you find anything missing or defective, and about any breakages.

Do please make use of the Landmark Trust Comments and Suggestions Form in the property to send us any observations you may have on the equipment, the building or the arrangements. You will also find a Log Book in which you can record your visit and pass on to future visitors anything of interest you have discovered on the Island or in the building.

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