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— TURBOCHARGING Customized service agreement ensures maximum uptime for Greek ferry operator, Hellenic Seaways When Greek ferry operator Hellenic Seaways selected the newest and most comprehensive offering from ABB Turbocharging, the Turbo LifecycleCare service agreement, the benefits were clear. The agreement guarantees reliable maintenance of its passenger and freight ferry services in the Aegean and Adriatic Seas. The true cost of downtime — Hellenic Seaways provides passenger and freight compensation claims and the urgent need to find 01 Helenic Seaways ferry ferry services in the Aegean and Adriatic Seas alternative transport for stranded passengers. operating over 20 vessels, which connect a network Reputation is paramount when operating services of over 35 ports in the region. such as those of Hellenic Seaways. When dealing Vessel delays can cause irreparable damage. with high volumes of individual consumers, the com- Potential risks include serious damage to a pany’s reputation can be damaged almost instanta- company’s reputation, along with unanticipated neously; with the click of a mouse or the swipe of a variable expenses, such as customer compensation smartphone, customers can now instantly share claims. There may also be an urgent need to find their approval or disapproval of services. The loss of alternative transport for stranded passengers. existing customers and potential future customers In today’s environment, maximizing uptime and can be unquantifiable, a risk which all companies delivering the very best service possible for look to avoid. customers are a must to secure business and Tailored service agreement for individual customer confidence. customer needs To ensure maximum availability and the continuous In offering personalized support, ABB worked smooth sailing of their vessels, Hellenic Seaways closely with Hellenic Seaways to ensure ongoing opted for the ABB Turbo LifecycleCare service optimal fleet performance during a detailed needs agreement. The agreement with ABB would deliver a assessment. Actual operation hours and the equip- customized service to meet their operational needs. ment scheduling needs of the customer were The ABB Turbo LifecycleCare agreement provides thoughtfully considered, including visits to ports, the uptime guarantee required by Hellenic Seaways overhauls and peak periods. and in turn potentially eradicate any downtime “Fostering a collaborative relationship with costs. customers ensures ABB has a deep understanding With the high volume of traffic in the Hellenic of their business needs, enabling consistently Seaways operating areas, particularly during the reliable servicing that is responsive and targeted,” high season, any delays in vessel operation can said Mr Bosma. potentially harm the company’s reputation, but also The Turbo LifecycleCare service agreement delivers incur unexpected additional costs, due to customer regular and flexible turbocharger maintenance for optimum performance, reducing the chance of time for the engineer to arrive onsite, plus the time a potential turbocharger malfunction affecting to resolve the problem. Excessive wear and tear as uptime. well as all spare parts are also covered within the agreement. This combined with ABB’s approach to package plans that match the budget and business of the This customized approach from ABB will maximize customer made ABB the ideal choice for Hellenic uptime and reduce the chance of unwelcome Seaways to ensure maximum vessel availability and surprises. cost control. The result The benefits of long-term service agreements Hellenic Seaways can now rely on a provider to Cost control is a constant issue for operators so supply consistently high performing turbochargers, long-term agreements offer costs predictability and predictable budgets and increased peace of mind. peace of mind. High performance turbocharging, with predictable maintenance costs removes uncertainties, making Turbo LifecycleCare highly “We have already had experience of a similar appealing for Hellenic Seaways. However, the maintenance contract with our ship benefits go beyond that of predictable spend. Highspeed VI, where we saw the advantages, These agreements also provide peace of mind to such as a stable budget, no surprises the operator that maintenance will be performed throughout the year, immediate reaction from quickly and to a high standard. The customized the local ABB team when needed and many approached to these agreements gives the others. customer a ‘priority service’, providing a guaranteed But what makes the new agreement we timescale for repair which transfers the risk from recently signed with ABB more attractive is the operator to the supplier, ABB Turbocharging. the guarantee that within 20 hours the turbo- chargers will be back in operation, when Hellenic Seaways’ Turbo LifecycleCare agreement unexpected incidents happen.” with ABB covers the 16 ABB TPL 69-A30 turbocharg- ers on two passenger ferries – the Nissos Chios and the Nissos Mykonos. The uptime guarantee, which Mr. Sotiris Pateromichelakis, Purchasing Manager, is tailored for Hellenic Seaways needs, ensures that Hellenic Seaways ABB will return the turbochargers to full operation within the agreed number of hours should unexpected incidents happen. This includes the Challenge Solution Outcome • Technical problems can cause delays • Outsourced service and mainte- • Predictable budgeting and disrupt ferry operations nance to ABB through a long-term • Reduction in downtime agreement. • Financial losses due to potential compen- • Reassurance of both high performing sation claims and expensive alternative • Selection of Turbo LifecycleCare for turbochargers, and high-quality mainte- transportation broad scope, quality and custo- nance satisfied customers • Reputational loss due to customer dissat- mization. isfaction • Uptime guarantee with agreed time • Alternative service agreements do not lines frame for fixing problems. target uptime specifically. — — ABB Turbocharging We reserve the right to make technical We reserve all rights in this document and 13th km Athens – Korinth National Road changes or modify the contents of this in the subject matter and illustrations con- 12462 Haidari-Skaramagkas, Greece document without prior notice. With tained therein. Any reproduction, disclo- Phone: +30 21 0421 2600 regard to purchase orders, the agreed sure to third parties or utilization of its 24 hrs: +30 21 0421 2600 particulars shall prevail. ABB does not contents – in whole or in parts – is forbid- Fax: +30 21 0421 2614 accept any responsibility whatsoever den without prior written consent of ABB. E-mail: [email protected] for potential errors or possible lack of Copyright © 2018 ABB Turbo Systems Ltd, abb.com/turbocharging information in this document. Baden, Switzerland.

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