DOCSLIB.ORG

Star Alliance Newsletter Switzerland March 2017

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Star Alliance Newsletter Switzerland March 2017 Star Alliance Newsletter Switzerland --------------------------------------------------------------------------------------------------------------------------------------------------- March 2017 - English Version --------------------------------------------------------------------------------------------------------------------------------------------------- Air India joins Star Alliance carriers at Heathrow Terminal 2 Star Alliance member carrier Air India has successfully moved all its operations at London Heathrow’s Airport from Terminal 4 to Terminal 2, the home of Star Alliance. The national airline of India operates up to eight daily flights in and out of Heathrow with either Boeing 777 or Boeing 787 Dreamliner aircraft and has been serving London for nearly 70 years. At present it offers two daily flights to Delhi, one daily flight to Mumbai, four weekly flights to Ahmedabad and three weekly flights to Newark (New York). “With 24 of our member airlines flying to Heathrow, the airport is served by more Star Alliance member carriers than any other airport in our worldwide network. Therefore our long term strategy for Heathrow has always been to locate all our members under the same roof. With Air India’s successful move to the Queen’s Terminal we have now accomplished this”, said Jeffrey Goh, CEO Star Alliance. Compared to Terminal 4, the check-in layout and concept in Terminal 2 allows customers to take greater control of their journey. This has been made possible through a combination of increased automation and common check-in. Travellers who have not checked in online can use any of 81 multi-airline check-in kiosks available throughout Terminal 2. These also print boarding passes and bag tags. Once checked in, Air India passengers can drop off their bags at the shared counters in Zone D. Customers requiring additional support and assistance or travelling in First Class, Business Class or holding Star Alliance Gold status will also find the respective counters in Zone D. Air India customers travelling in either First or Business Class or holding Star Alliance Gold status can make use of any of the four lounges in Terminal 2 operated by fellow Star Alliance member airlines Air Canada, Lufthansa, Singapore Airlines and United. Operating from a single terminal at Heathrow ensures that Star Alliance member carriers can offer approximately 12 million annual customers using the airport a vastly improved travel experience, including shorter connecting times. The latest technology is used throughout the terminal to give passengers more control of their journey. -----------------------------------------------------------------back to top--------------------------------------------------------------------------- Skytrax World Airline Awards for Aegean Aegean was awarded as the “Best Regional Airline in Europe” 2016. In 2016, Aegean transferred a total of 12.5 million passengers, 7% more passengers than in 2015. In addition, Aegean was named "Best Regional Airline in Europe" 2016 at the Skytrax World Airline Awards in a survey conducted among over 19.2 million passengers. This award has been received for the 6th successive consecutive year and 7th year in total since 2009. Furthermore, the magazine Manager Magazin awarded Aegean with the title “Best Economy class” in Europe. Aegean operates out of Zurich and Geneva to Athens all year round and during the summer season also to Heraklion and Rhodes. Aegean is up-to-date with the latest technologies and is constantly introducing new online services, which follow through all steps of the journey. The “Miles+Bonus” program is counting more than 800,000 members. Star Alliance Online Redemption is available since 2017, thus enabling members of Miles+Bonus to redeem their miles in the Star Alliance network. -----------------------------------------------------------------back to top--------------------------------------------------------------------------- Air Canada unveils new livery At three events held simultaneously in Toronto, Montreal and Vancouver, Air Canada unveiled a bold new livery inspired by Canada for its entire fleet, elegant new uniforms for its employees, and a taste of some of the new onboard menu offerings. Air Canada's fleet of 300 mainline and regional aircraft are being repainted in a bold black and white design that highlights its iconic red maple leaf encircled ensign, or "rondelle," that returns to the tail of the flag carrier's fleet after an absence of 24 years. Reflecting Canada's vastness and contrasting seasons, with references to its wildlife and First Nations heritage, the new fleet livery was designed by international design firm Winkreative, headed by Canadian entrepreneur Tyler Brûlé. The first three aircrafts sporting this new livery will enter service immediately. With the new livery providing a sleek, contemporary backdrop, Air Canada premiered elegant charcoal grey and black employee uniforms with red accents and accessories by Canadian designer Christopher Bates. The stylish uniforms combining urban chic and international flair complement the charcoal greys, natural tones and red accents featured in the new interior cabin design of Air Canada's international fleet. The airline's pilots, flight attendants, airport customer service agents and other uniformed personnel will start wearing their new uniforms later this year. Air Canada's selection of Signature dishes, created by Chef David Hawksworth, showcases the finest Canadian ingredients from across the country available since it was launched in October 2015 for Air Canada's International Business Class customers. Air Canada's new sommelier, Véronique Rivest, will expertly pair the dishes and develop Air Canada's wine program. -----------------------------------------------------------------back to top--------------------------------------------------------------------------- Air China re-launch Zurich After more than 17 years, Air China will resume nonstop flights from Beijing to Zurich as of 7th June 2017. Flights will be operated by Airbus A330-200 with a two class configuration, 28 lie-flat business seats and 199 economy seats. Four weekly flights are scheduled on Tuesdays, Wednesdays, Fridays and Sundays. Departure Zurich at 13:30h Arrival Beijing at 05:20+1 ALL Departure Beijing at 02:35h Arrival Zurich at 07:25h TU,WE,FR Departure Beijing at 03:05h Arrival Zurich at 07:55h SUN Zurich will be the 18th destination in Europe served by Air China. The new destination ideally supplements Air China’s well established tri-weekly service to Geneva. This means, a daily flight will be served from Switzerland to China. Customers can enjoy the baggage check-through possibility when connecting in Beijing to 112 destinations in China and 35 cities throughout Asia and the Pacific. Business class passengers are entitled to book a free limousine service upon arrival and departure in Beijing and/or other cities in China. -----------------------------------------------------------------back to top--------------------------------------------------------------------------- Summer Flight Schedule 2017: Austrian Airlines increases their flight frequencies Austrian Airlines is now offering more flights to Greece and Italy. Austrian Airlines is offering its passengers an extensive range of flights to 135 destinations in 54 countries in the summer of 2017. The Austrian flag carrier is focusing on tourist destinations in its summer flight schedule and is expanding its European flight offering to Greece and Italy by 15 additional flights per week. In addition, there are now more flights to Tel Aviv, Cairo and Skopje. Starting in the summer, Austrian Airlines will increase frequencies to Rhodes, Heraklion, Zakynthos, Chania, Athens and Kos in response to stronger demand. Twelve more flights will be offered each week compared to the summer of 2016, thus adding up to a total of 49 weekly flights to 17 destinations in Greece. The airline is also expanding its North American portfolio in the summer of 2017. It will operate up to six direct weekly flights from Vienna to Los Angeles. The Austrian Airlines summer flight schedule takes effect on March 26, 2017. -----------------------------------------------------------------back to top--------------------------------------------------------------------------- New Brussels Airlines mobile app Brussels Airlines starts a year of digitalization with the launch of their mobile app. As of February 1st 2017, the Brussels Airlines app allows travelers to book their tickets in just a few clicks, to check in and use the mobile boarding pass and to keep up with flight changes.The launch marks the beginning of the era of digital transformation for the Belgian airline to further improve their products and services for their clients. As more and more travellers use online and mobile channels to plan their holidays and business trips and get in touch with travel companies on-the-go, Brussels Airlines declares 2017 the year of digital innovation, during which it will invest heavily in the improvement of its digital tools to service its customers even better. The Brussels Airlines app can be downloaded for free in the App Store and on Google Play. -----------------------------------------------------------------back to top--------------------------------------------------------------------------- Rediscover the world: Lufthansa’s new destination Panama There is a new destination for all your customers who are looking for a little warmth and sunshine now. Panama - set in the midst of
Load more

Recommended publications
  • 2015 Fourth Quarter Management Discussion and Analysis
    POINTS INTERNATIONAL LTD. MANAGEMENT'S DISCUSSION AND ANALYSIS INTRODUCTION The following management’s discussion and analysis (‘‘MD&A’’) of the performance and financial condition of Points International Ltd. and its subsidiaries (which are also referred to herein as “Points” or the “Corporation”) should be read in conjunction with the Corporation’s audited consolidated financial statements (including the notes thereto) for the years ended December 31, 2015 and 2014. Further information, including the Annual Information Form (“AIF”) and Form 40-F for the year ended December 31, 2015, may be accessed at www.sedar.com or www.sec.gov. All financial data herein has been prepared in accordance with International Financial Reporting Standards (“IFRS”) as issued by the International Accounting Standards Board (“IASB”) and all dollar amounts herein are in thousands of United States dollars unless otherwise specified. This MD&A is dated as of March 2, 2016 and was reviewed by the Audit Committee and approved by the Corporation’s Board of Directors. FORWARD-LOOKING STATEMENTS This MD&A contains or incorporates forward-looking statements within the meaning of United States securities legislation and forward-looking information within the meaning of Canadian securities legislation (collectively, “forward-looking statements”). These forward-looking statements relate to, among other things, revenue, earnings, changes in costs and expenses, capital expenditures and other objectives, strategic plans and business development goals, and may also include other statements that are predictive in nature, or that depend upon or refer to future events or conditions, and can generally be identified by words such as “may”, “will”, “expects”, “anticipates”, “intends”, “plans”, “believes”, “estimates” or similar expressions.
    [Show full text]
  • 2.3 Negative Emotions
    The Flying Frustration A study of customer frustration within the SAS EuroBonus program BACHELOR THESIS WITHIN: Business Administration NUMBER OF CREDITS: 15 ECTS PROGRAMME OF STUDY: Marketing Management AUTHOR: Amanda Simmeborn & Paulina Åberg TUTOR: Songming Feng JÖNKÖPING May 2016 Acknowledgements The authors would like to express our gratitude to our tutor, Songming Feng, for his guidance and constructive criticism during the thesis process. He always encouraged us to strive further and work harder. We also want to thank fellow students, who have been a source of inspiration and given us feedback throughout the process. An extra thank you to Viktoria Hansson and Maria Carlsson, for taking time to provide us with feedback and points of improvement. The authors would also like to thank the interviewees for participating in this study and taking their time to share their personal thoughts of the SAS EuroBonus program. Without their kindness and collaboration, the gathering of empirical data for the study would not have been possible. Amanda Simmeborn Paulina Åberg Jönköping, May 23rd 2016 i Bachelor’s Thesis in Business Administration Title: The Flying Frustration: A study of customer frustration within the SAS EuroBonus program Authors: Amanda Simmeborn Paulina Åberg Tutor: Songming Feng Date: 2016-05-23 Subject terms: Customer frustration, Satisfaction construct, Frequent flyer program Abstract In today's competitive marketplace, relationship marketing has become an important factor. Companies want to achieve customer loyalty through sustainable long-term relationships with customers, especially in the service industry. Thus, companies implement loyalty programs, and conduct consumer research to evaluate the success of these programs. The customer satisfaction construct, is often used by companies to measure the level of satisfaction of their customers.
    [Show full text]
  • Frequent Flyer Programs Operating Independently
    Airline sales part: Member carrier’s Fequent Flyer Programs Star Alliance Ambassador Club Session Geneva - 11 April 2019 Star Alliance Frequent Flyer Program • Star Alliance does not have its own Frequent Flyer Program. • Instead, all Star Alliance member airlines have individual Frequent Flyer Programs operating independently. There are 22 different programs running today. • Although it is possible to join several programs in parallel, there is no need to do so, because Miles or Points can be earned and redeemed with one program across all Star Alliance member airlines. • For this reason, Star Alliance recommends that you join the program of the airline you are most likely to travel with often. Star Alliance Ambassador Club Session Geneva - 11 April 2019 Introduction to Member Carrier’s Frequent Flyer Programs Making travel even more rewarding Star Alliance Ambassador Club Session Geneva - 11 April 2019 Airline sales part: Member carrier’s Fequent Flyer Programs Star Alliance Ambassador Club Session Geneva - 11 April 2019 Star Alliance Ambassador Club Session Geneva - 11 April 2019 Air Canada Aeroplan 2020 We are building a new frequent flyer program We’ve acquired the Aeroplan Loyalty Program. Your Aeroplan Miles will be honoured on a one-to-one basis in our new loyalty program. Our new loyalty program will launch in 2020. Your miles are safe. Keep earning. Your status is secure. Air Canada Altitude in 2020 Priority Reservation Services and Priority Airport Services Lounge Access eUpgrades Exclusive Rewards and Exclusive Offers Star Alliance Recognition Altitude Prestige 25K and Elite 35K are equivalent Star Alliance Silver Altitude Elite 50K and above are equivalent Star Alliance Gold Star Alliance Gold members are equivalent Altitude Elite 50K (Priority Airport Services, Lounge Access…).
    [Show full text]
  • A Chronological History
    A Chronological History December 2016 Pedro Heilbron, CEO of Copa Airlines, elected as new Chairman of the Star Alliance Chief Executive Board November 2016 Star Alliance Gold Track launched in Frankfurt, Star Alliance’s busiest hub October 2016 Juneyao Airlines announced as future Connecting Partner of Star Allianceseal partnership August 2016 Star Alliance adds themed itineraries to its Round the World product portfolio July 2016 Star Alliance Los Angeles lounge wins Skytrax Award for second year running Star Alliance takes ‘Best Alliance’ title at Skytrax World Airline Awards June 2016 New self-service check-in processes launched in Tokyo-Narita Star Alliance announces Jeffrey Goh will take over as Star Alliance CEO from 2017, on the retirement of Mark Schwab Swiss hosts Star Alliance Chief Executive Board meeting in Zurich. The CEOs arrive on the first passenger flight of the Bombardier C Series. Page 1 of 1 Page 2 of 2 April 2016 Star Alliance: Global travel solutions for conventions and meetings at IMEX March 2016 Star Alliance invites lounge guests to share tips via #irecommend February 2016 Star Alliance airlines launch new check-in processes at Los Angeles’ Tom Bradley International Terminal (TBIT) Star Alliance Gold Card holders enjoy free upgrades on Heathrow Express trains Star Alliance supports Ramsar’s Youth Photo Contest – Alliance’s Biosphere Connections initiative now in its ninth year January 2016 Gold Track priority at security added as a Star Alliance Gold Status benefit December 2015 Star Alliance launches Connecting
    [Show full text]
  • SAS-Annual-Report-1998-English.Pdf
    Annual Report 1998 The SAS Group SAS Danmark A/S • SAS Norge ASA • SAS Sverige AB A strong traffic system Table of contents SAS offers its customers a global traffic system. This is a network which provides Important events during 1998 1 SAS assets 49 them with convenient and efficient travel Comments from the President 2 SAS’s brand 50 connections between continents, coun- A presentation of SAS 4 The aircraft fleet 51 tries and towns, and which enables SAS to SAS and the capital market 5 Risk management and credit ratings 54 continue to be successful in an increasing- SAS International Hotels 12 ly competitive market. Data per share Financial reports 57 SAS participates actively in the creation SAS Danmark A/S 13 The structure of the SAS Group 58 and development of Star Alliance™, the SAS Norge ASA 14 Comments from the Chairman 59 world’s strongest airline alliance involving SAS Sverige AB 15 Report by the Board of Directors 60 the partnership of SAS, Air Canada, Luft- Ten-year financial overview 16 SAS Group’s Statement of Income 62 hansa, Thai Airways International, United SAS Group’s Balance Sheet 64 Airlines and Varig Brazilian Airlines. Air New The international market situation 19 SAS Group’s Statement of Changes Zealand and Ansett Australia become active International trends 20 in Financial Position 66 members from March 28; All Nippon Airways Development of the industry 22 Accounting and valuation principles 69 later in 1999. Customer needs and preferences 25 Notes 71 In the Scandinavian market, SAS offers Auditors Report 77 an unbeatable network together with its Markets and traffic 27 SAS’s Board of Directors 78 regional partners Cimber Air, Widerøe, Markets 28 SAS’s Management 80 Skyways, Air Botnia and Maersk.
    [Show full text]
  • Star Alliance
    Star Alliance Star Alliance is the world's largest global airline alliance.[2] Star Alliance Founded on 14 May 1997, its current CEO is Jeffrey Goh[4] and its headquarters is located in Frankfurt am Main, Germany.[3] As of April 2018, Star Alliance is the largest of the three global alliances by passenger count with 762.27 million, ahead of both SkyTeam (630 million) and Oneworld (528 million).[5][6] Its Launch date 14 May 1997 slogan is "The Way the Earth Connects". Full members 26 Star Alliance's 26 member airlines operate a fleet of approximately Non-voting members 40 affiliates 5,033 aircraft, serving more than 1,290 airports in 195 countries Pending members 0 on more than 19,000 daily departures. The alliance has a two-tier Destination airports 1,294[1] rewards program, Silver and Gold, with incentives including [2] priority boarding and upgrades. Like other airline alliances, Star Destination countries 195 Alliance airlines share airport terminals (known as co-location) Annual passengers (M) 762[2] and many member planes are painted in the alliance's livery. Annual RPK (G) 1,739[1] Fleet size 5,033[1] Contents Headquarters Frankfurt am Main, Germany[3] Management Jeffrey Goh, CEO[4] History Calin Rovinescu, Chairman 1997–1999: First alliance Alliance slogan The Way the Earth Connects. Additions 2000–2006: Expansion Website www.staralliance.com (http://w 2007: First decade ww.staralliance.com) 2008–2010: Second decade of operations 2011–present: further expansion and stability Member airlines and affiliates Members and affiliates
    [Show full text]
  • SAS and Eurobonus Present All the Key Points of the Three New Major Offerings Launched Today
    SAS and EuroBonus present all the key points of the three new major offerings launched today. SAS / Eurobonus media kit EuroBonus, your way SAS stands for Service And Simplicity – it’s as simple as that! We want to provide our customers with the best service and the simplest travel solutions. And in today’s competitive market, flexibility is what the customers really want. That is why we are now introducing a number of initiatives to our loyalty program EuroBonus to provide our members with better service and even more simplicity. EuroBonus is now making it even easier for customers to use their points. Last year, we launched the EuroBonus Shop to much success. It made it possible for our members to spend their points on a wide range of goods, not just travel-related products as before. Today we are taking EuroBonus even a step further, or actually three steps further by introducing three new services: one way tickets for points; buy- ing flights using both cash and points; and the possibility to buy an award seat on any flight at any time. SAS’ EuroBonus program has simply never been better or more flexible for members. As of today, mem- bers can simply book any flight as they would book their regular flight and pay with points, or combined points and money, even one way. So let us introduce EuroBonus by SAS, now the world’s best and most flexible frequent flyer program! For more information, please visit our website: www.sas.dk/eurobonus www.sas.no/eurobonus www.sas.se/eurobonus www.flysas.com/eurobonus SAS is one of the first airlines in the world to offer its One way award trips frequent flier members the possibility to buy one-way tickets using their points on all routes.
    [Show full text]
  • Customer Club As Marketing Activity a Case Study of SAS Eurobonus
    2003:179 SHU BACHELOR’S THESIS Customer Club as Marketing Activity A Case Study of SAS EuroBonus CAROLINE SIEGBAHN JENNY ÖMAN Social Science and Business Administration Programmes INTERNATIONAL BUSINESS AND ECONOMICS PROGRAMME Department of Business Administration and Social Sciences Division of Industrial Marketing Supervisor: Manucher Farhang 2003:179 SHU • ISSN: 1404 – 5508 • ISRN: LTU - SHU - EX - - 03/179 - - SE ACKNOWLEDGEMENTS For ten weeks in the spring of 2003, we have dedicated our time for writing this thesis. It has been an interesting experience that has taught us not only the art of thesis writing but also the art of co-operation and staying positive when progress has seemed to stagnate. There are several people we would like to express our gratitude towards, as without these people the completion of our thesis would have been impossible. First of all, we would like to thank our supervisor, Associate Professor Manucher Farhang who has guided us throughout the entire process. We would also like to express our appreciation to our respondent at SAS, Sophia Nybell, director of EuroBonus, who took the time to provide us with valuable information vital for the completion of our thesis. Finally we would like to thank our friends and family for their support during these ten weeks. Luleå University of Technology June 2003 Caroline Siegbahn Jenny Öman ABSTRACT The increased competition of today, has forced companies to develop new marketing activities in order to differentiate from competition. Companies have realized the importance of creating and maintaining relationships with their customers in order to survive on the market, where a relatively new, and increasingly popular, concept concerning building relationship is loyalty schemes.
    [Show full text]
  • Emerging Tendencies in the European Airline Industry
    Thesis from International Master Program – Strategy and Culture Emerging Tendencies in the European Airline Industry - an investigation of SAS and Ryanair - Mandy Jacob Zuzana Jakešová Supervisor: SuMi ParkDahlgaard The photograph (on reverse side) was taken by Oliver Semrau October 30, 2002 in London, a commercial poster of Lufthansa. It nicely illustrates the motivation of the thesis. Avdelning, Institution Datum Division, Department Date 2003-01-20 Ekonomiska Institutionen 581 83 LINKÖPING Språk Rapporttyp ISBN Language Report category Svenska/Swedish Licentiatavhandling X Engelska/English Examensarbete ISRN Internationella ekonomprogrammet 2003/2 C-uppsats X D-uppsats Serietitel och serienummer ISSN Title of series, numbering Övrig rapport ____ URL för elektronisk version http://www.ep.liu.se/exjobb/eki/2003/iep/002/ Titel Emerging Tendencies in the European Airline Industry - an investigation of SAS and Title Ryanair - Författare Mandy Jacob, Zuzana Jakešová Author Sammanfattning Abstract Background: The airline industry is unique and fascinating. It was protected through government controls until the early 1980s. However, due to deregulation policy the industry opened to free competition. As a result, collaborations and alliances were formed and low budget airlines were able to enter the market. Purpose: The purpose of this thesis is to present the current stage of the European airline industry by investigating the strategies of Ryanair and SAS with the help of strategic management tools. Procedure: Two companies were chosen, Ryanair as a low budget airline and SAS as a mature airline. The investigation was based on secondary data found in financial -, annual -, business - and company reports as well as in independent analyst reports and on the Internet.
    [Show full text]
  • (FINAL) SBA 2017 Dossier Mr Goh Choon Phong
    SINGAPORE BUSINESS AWARDS 2017 OUTSTANDING CHIEF EXECUTIVE OF THE YEAR 2016 Mr Goh Choon Phong Chief Executive Officer Singapore Airlines Personal Background Mr Goh Choon Phong has been Chief Executive Officer of Singapore Airlines Ltd since 1 January 2011. He joined Singapore Airlines in 1990 and held senior management positions in various divisions in Singapore and overseas, ranging from Marketing to Information Technology to Finance and Cargo. Prior to his appointment as Chief Executive Officer, Mr Goh was Executive Vice President for Marketing & the Regions. He had earlier served as President of Singapore Airlines Cargo Pte Ltd from 2006 to 2010, Senior Vice President Finance from 2004 to 2006 and Senior Vice President Information Technology from 2003 to 2004. Mr Goh is Chairman of Budget Aviation Holdings Pte Ltd, which owns and manages low-cost airline subsidiaries Scoot and Tigerair, and is a Board Director of SIA Engineering Company. He is also a Member of the Board of Trustees of the National University of Singapore and Chairman-elect of the Board of Governors of the International Air Transport Association, where he is a Member of the Strategy and Policy Committee, Chair Committee and Audit Committee. He was a Board Member of Mount Alvernia Hospital, from 2006 to 2015, and Virgin Australia Holdings Limited, from 2014 to 2015. Mr Goh holds a Master of Science in Electrical Engineering & Computer Science as well as three Bachelor of Science degrees, in Computer Science and Engineering, Cognitive Science and Management Science, all from the Massachusetts Institute of Technology. Singapore Airlines Ltd With one of the world’s most modern fleets and a network spanning five continents, Singapore Airlines has earned a reputation as an innovative market leader, combining quality products with excellent service.
    [Show full text]
  • For Frequent Flyer Programs
    RANDY PETERSEN PICKS HIS “BESTS” FOR FREQUENT FLYER PROGRAMS InsideFlyer Publisher and Editor Randy Petersen has named his choices for the programs he thinks best served frequent travelers in 1998. The announcement of the “Randys” coincides with the unveiling of the 11th annual Freddie Awards. The Freddies honor the best frequent flyer, frequent guest and affinity credit card programs chosen by frequent travelers themselves. Before making his picks, Randy studied the Freddies results and the past year in travel to determine which programs he believes had and will have the most impact on frequent travelers. Randy’s choices are: Industry Impact Award Star Alliance With eight major carriers - including the world’s largest, United - covering all geographic regions, the Star Alliance was chosen for introducing and defining the standard for all frequent flyer program alliances. The Star Alliance includes United Mileage Plus, Lufthansa Miles & More, Air Canada Aeroplan, SAS EuroBonus, Thai Royal Orchid Plus and Varig Smiles. Air New Zealand Air Points and Ansett Australia Global Rewards will soon join the Star Alliance as well. United College Plus By offering college students special benefits not available through other frequent flyer programs, United has guaranteed itself a solid share of an upcoming market. As the most complete new program in many years from a frequent flyer program and one that identifies where the industry is headed, United College Plus earns an Industry Impact Award. Rising Star Awards ClickRewards For building a network of Web sites to promote frequent flyer miles as the standard digital currency, ClickRewards has earned a Rising Star Award.
    [Show full text]
  • Singapore Airlines
    SINGAPORE AIRLINES Annual Report FY2016/17 MISSION STATEMENT Singapore Airlines is a global company dedicated to providing air transportation services of the highest quality and to maximising returns for the benefit of its shareholders and employees. OUR JOURNEY CONTINUES... CELEBRATING 70 YEARS OF EXCELLENCE: The Singapore Airlines Group’s history dates back to 1947 with the maiden flight of Malayan Airways Limited. The airline was later renamed Malaysian Airways Limited, and then Malaysia-Singapore Airlines. In 1972, Malaysia-Singapore Airlines split into Singapore Airlines and Malaysian Airline System. Initially operating a modest fleet of 10 aircraft to 22 cities in 18 countries, Singapore Airlines’ commitment to service excellence, product leadership and network connectivity quickly distinguished it as a world-class international airline group. Today, Singapore Airlines operates a modern passenger fleet of more than 100 aircraft. Together with wholly-owned subsidiaries SilkAir, Scoot, Tiger Airways (which operates as Tigerair) and SIA Cargo, the SIA Group fleet comprises nearly 180 aircraft. The combined passenger network covers 131 destinations in 35 countries. More than 31 million passengers were carried by the SIA Group’s four Singapore-based passenger airlines in the 2016/17 financial year. Singapore Airlines and its subsidiaries today employ more than 25,000 staff, with the world-famous Singapore Girl as an iconic symbol of quality customer care and service. CONTENTS OVERVIEW STRATEGY PERFORMANCE GOVERNANCE FINANCIAL 2 3-Year
    [Show full text]