Focused on Partnership About Us
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Southeastern Sustainability Report 2015/2016 Focused on partnership About us Southeastern operates one of the busiest and most complex networks in the country. Predominantly, we operate commuter routes into London with over 185 million passenger journeys made a year. We are unique in that last year we ran an average of 1,755 daily metro, mainline and high speed passenger services into more major terminals than any other National Rail operator. The Southeastern network has seen passenger numbers grow by around 40% since we commenced operating the franchise in 2006 and the success of the railway means that numbers continue to grow. WhereSoutheastern we operate network route map From August 2016 – Charing Cross services start calling at London Bridge, Cannon Street services will not stop at London Bridge until January 2018 Docklands Light Rail Interchange Southeastern Other operator routes routes Ferry Link St Pancras 1 2 3 4 5 6 International Southeastern limited Other operator Underground Stratford Interchange Farringdon International service routes limited service routes 1 City Thameslink Tramlink Interchange Cannon Street Southeastern high speed route (HS1) Blackfriars London Travelcard Eurostar Interchange Waterloo Greenwich Westcombe Zones 1-6 East London Bridge (Zone 2 & 3) Park Charlton Woolwich Arsenal Abbey Wood Erith Charing Cross Southeastern Fastrack Interchange high speed service routes Loughborough Elephant Deptford Maze Hill Woolwich Plumstead Belvedere Slade & Castle Dockyard Green Oyster pay as you go area PLUSBUS through (Zone 1 & 2) New Cross Victoria Junction ticketing available St Johns Southeastern high speed limited Step free access Kidbrooke Falconwood Bexleyheath service routes Pay as you go can be used between St Pancras and Stratford International. DenmarkPeckham HillNunhead Rye Lewisham Blackheath Eltham Welling Barnehurst 2 (Zone 2 & 3) Specic fares apply on this route. Capping does not apply. Brixton Hither Green You can use pay as you go between London, Dartford and Swanley. Mottingham Sidcup Albany Park Bexley Crayford Herne Hill Crofton Park Specic fares apply. (Zone 2 & 3) For information about Oyster and Pay as you go fares visit: t.gov.uk/fares 03/16 Lee New Eltham Ladywell Dartford Stone Crossing West Dulwich Grove Park 3 Greenhithe (for Bluewater) Ebbseet International Catford Catford Bridge Swanscombe Sydenham Hill Northeet Sheerness-on-Sea Elmstead Woods Gravesend Lower Bellingham Queenborough Sydenham Higham Beckenham Hill Swale Park Chislehurst Strood Sundridge Kemsley New Ravensbourne Penge East Beckenham Bromley North St Mary Cray Swanley Farningham Road Meopham Sittingbourne Kent House TeynhamFaversham WhitstableChesteldHerne & Swalecliffe Bay Birchington-on-Sea Longeld Sole Street Shortlands Bromley SouthBickley RochesterChathamGillinghamRainham Newington Westgate-on-Sea Clock House Beckenham 4 Junction Cuxton Petts Wood Selling Margate Elmers End Eynsford (Kent (Kent Broadstairs Eden Park Orpington Shoreham ) Kent ) Dumpton Park West Wickham Canterbury West Otford Halling Ramsgate Hayes (Kent) Chelseld Kemsing Knockholt 5 Snodland Sturry Borough Green & Wrotham Minster Bat & Ball Sandwich Dunton Green West Malling 6 (for Kings Hill) Canterbury East New Hythe Southeastern network route map Bekesbourne Deal Adisham East Malling Chartham Aylesford From August 2016 – Charing Cross services start calling at London Bridge, Walmer Southeastern services at London Bridge Barming Aylesham Cannon Street services will not stop at London Bridge until January 2018 Sevenoaks Snowdown As part of the Thameslink Programme, Network Rail is rebuilding London DocklandsBridge Light Rail Martin Mill Interchange Maidstone Barracks Shepherds Well railway station in phases. The stationSoutheastern will stay openOther throughout, operator but there will be a Maidstone East routes routes Maidstone West Chilham Kearsney rolling programme of changes to Southeastern services. Ferry Link Bearsted St Pancras 1 2 3 4 5 6 East Farleigh Dover Priory Southeastern services from New Cross, St. Johns, Deptford, Greenwich, Maze Hill and Hollingbourne International Underground Stratford Southeastern limited Other operator Hildenborough Wateringbury Westcombe Park station no longer operate to and from Charing Cross or WaterlooInterchange East Folkestone Central Farringdon International service routes limited service routes operating instead to and from Cannon Street on a permanent basis. Harrietsham Tramlink Interchange Yalding 1 City Thameslink Lenham Wye Folkestone West Cannon Street Until 28 August 2016 SoutheasternSoutheastern services to and from Charing Cross will not stop at high speed route (HS1) Paddock Beltring Charing Blackfriars London Bridge. London Travelcard Eurostar Interchange Tonbridge Wood Waterloo Greenwich Westcombe Zones 1-6 East London Bridge (Zone 2 & 3) Park Charlton Woolwich Arsenal Abbey Wood Erith Charing From 29 August 2016 until January 2018 Southeastern services to and from Cannon Marden Staplehurst Headcorn Pluckley Ashford Westenhanger Sandling Cross Southeastern Fastrack Interchange high speed service routes High Brooms International Loughborough Elephant Deptford Maze Hill Woolwich Plumstead Belvedere SladeStreet will not stop at London Bridge. Most Charing Cross services will resume stopping & Castle Dockyard Greenat London Bridge. Oyster pay as you go area PLUSBUS through Tunbridge Wells (Zone 1 & 2) New Cross Victoria Junction ticketing available Ham Street Frant St Johns Please check your journey beforeSoutheastern travelling. For more information, visit our website high speed limited Step free access Appledore Kidbrooke Falconwood Bexleyheath southeasternrailway.co.uk service routes Wadhurst Stonegate Rye Pay as you go can be used between St Pancras and Stratford International. DenmarkPeckham HillNunhead Rye Lewisham Blackheath Eltham Welling Barnehurst 2 (Zone 2 & 3) Specic fares apply on this route. Capping does not apply. Etchingham Ore Brixton Hither Green Robertsbridge Hastings You can use pay as you go between London, Dartford and Swanley. CrowhurstWest St Leonards Mottingham Sidcup Albany Park Bexley Crayford Herne Hill Crofton Park Specic fares apply. Battle St Leonards Warrior Square (Zone 2 & 3) For information about Oyster and Pay as you go fares visit: t.gov.uk/fares 03/16 Lee New Eltham Ladywell YourDartford comments Stone Crossing West Dulwich Grove Park 3 Greenhithe (for Bluewater) Ebbseet We value yourInternational comments about our service, whether good or bad. Contact our Customer Services or speak to a member of staff. Catford Catford Bridge Swanscombe Sydenham Hill You canNortheet also complete a feedback form on our website, send a letter or call us. Sheerness-on-Sea Elmstead Woods Gravesend Lower Bellingham Queenborough Sydenham SoutheasternHigham Customer Services Southeastern Assisted Travel Beckenham Hill Swale Park Chislehurst Strood Kemsley Sundridge Telephone: 0800 783 4524 New Ravensbourne PO Box 10422, Ashby de la Zouch, LE65 9EL Penge East Beckenham Bromley North St Mary Cray Swanley Farningham Road Meopham Sittingbourne Kent House Telephone: 0345 322 7021 (callsTeynham areFaversham chargedWhitstableChesteld Herneat & Swalecliffe Bay local rate and may be recorded) Textphone: 0800 783 4548 Birchington-on-Sea Longeld Sole Street Shortlands Bromley SouthBickley southeasternrailway.co.ukRochesterChathamGillinghamRainham Newington Twitter: @Se_RailwayWestgate-on-Sea Clock House Beckenham 4 Junction Cuxton Petts Wood Selling Margate Elmers End Eynsford (Kent (Kent Broadstairs Eden Park Orpington Shoreham Independent consumer) groups Kent ) Dumpton Park West Wickham Canterbury West Otford If you Hallingfeel that we have not dealt with your commentsRamsgate satisfactorily you can contact: Hayes (Kent) Chelseld ( ) Kemsing London TravelWatch Transport Focus RTEH-XAGE-BYKZ Knockholt 5 Snodland 169 Union Street, London, SE1 0LL Sturry PO Box 5594, Southend-on-Sea, SS1 9BZ Borough Green & Wrotham Minster Bat & Ball Sandwich Dunton Green West Malling Telephone: 020 3176 2999 Email: [email protected] Telephone: 0300 123 2350 Email: [email protected] 6 (for Kings Hill) Canterbury East New Hythe londontravelwatch.org.uk Bekesbourne Deal transportfocus.org.uk Adisham East Malling Chartham Aylesford Walmer Southeastern services at London Bridge Barming Aylesham Sevenoaks Snowdown As part of the Thameslink Programme, Network Rail is rebuilding London Bridge Martin Mill Maidstone Barracks Shepherds Well railway station in phases. The station will stay open throughout, but there will be a Maidstone East Maidstone West Chilham Kearsney rolling programme of changes to Southeastern services. Bearsted East Farleigh Dover Priory Southeastern services from New Cross, St. Johns, Deptford, Greenwich, Maze Hill and Hollingbourne Hildenborough Wateringbury Westcombe Park station no longer operate to and from Charing Cross or Waterloo East Folkestone Central operating instead to and from Cannon Street on a permanent basis. Harrietsham Yalding Lenham Wye Until 28 August 2016 Southeastern services to and from Charing Cross will not stop at Folkestone West Paddock Beltring Charing London Bridge. Tonbridge Wood From 29 August 2016 until January 2018 Southeastern services to and from Cannon Marden Staplehurst Headcorn Pluckley Ashford Westenhanger Sandling Street will not stop at London Bridge. Most Charing Cross services will resume stopping High Brooms International at London Bridge. Tunbridge Wells Ham Street Please check your journey before travelling.