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Helping Our Customers Every Step of the Way Keep This Tab for Easy Access to Customer and Technical Assistance Numbers

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Helping Our Customers Every Step of the Way Keep This Tab for Easy Access to Customer and Technical Assistance Numbers Helping our Customers Every Step of the Way Keep this tab for easy access to customer and technical assistance numbers. Customer Service Hotline For more information, please contact your Customer Service Representative. 1-800-462-1262 (U.S.) 1-888-479-7639 (Canada) Technical Assistance Hotline For technical assistance, our hotline is available 24/7. For all other purposes, use the Toll-free Customer Service Number. 1-888-879-7639 Customer Satisfaction is Our Goal… Welcome to Sysmex Congratulations on purchasing your Sysmex analyzer! Now that your instruments have been installed, your medical technologists have been trained, and you are ready to begin using your analyzer(s), it’s time to talk to your Customer Service Representative. This folder contains important information to walk you through your next steps as a Sysmex customer. Please take some time to review the information so you become familiar with the various ways in which Sysmex can support you — now and in the future. The business card for your Primary Customer Service Representative is attached. Please utilize the fax number and email address located on the business card to contact us electronically or to send us your purchase orders. Representatives are also available by phone. Obtaining Reagents and Controls* Customer Resource Center (CRC) Reagents and Controls can Please visit the Sysmex CRC to register or log in at: be obtained in two ways www.sysmex.com/us (US) or — via standing order, or by supplemental orders. www.sysmex.com/ca (Canada) By placing a standing Once registered, you will have 24-hour access order you will reduce to a wide range of information, including: paperwork, directly reduce your shipping costs, reduce potential for inventory shortages and help • Online Training • CLSI-formatted assure order accuracy. Please review the insert • Order Tracking Procedure Templates which details the benefits of having a Sysmex • Customer Bulletins • Insight ™ Quality standing order. Assurance Program • Operator Manuals *Subject to availability • Slide-supported • Product Information Case Studies • Implementation Manuals • Training Resources • Installation Guides • …and More. • MSDS Sheets • Troubleshooting Guides Customer Service Quality Policy: The purpose of Sysmex America’s Customer Service Department is absolute Our policy is to provide products and services with unmatched quality, reliability dedication to our customers’ needs delivered with a sense of passion, good will, and advanced technology to achieve total customer satisfaction and confidence. individual pride, and in accordance with the Sysmex Way. We endeavor to fulfill We meet or exceed customer requirements and comply with regulatory our customers’ needs by implementing innovative departmental strategies while requirements. Every associate’s conduct reflects our duty and commitment providing a focal point for all issues to be addressed by knowledgeable and to quality in all aspects of our business. This policy is supported through qualified representatives. Our department strives to have a positive, respectful management review, customer feedback and maintenance of an effective and rewarding working environment which attracts and maintains the finest Quality Management System. people; fully develops and challenges our individual talents; encourages spirited collaboration between other departments while maintaining the company’s integrity of always doing right by our customer and for the company. We will reward personal initiative and leadership, teamwork across disciplines and the principles of personal integrity. Through the successful pursuit of our commitment, we will be a Best-in-Class department and that, as a result, will benefit our fellow associates, our company and, most importantly, our customers. Customer Service Department: Our Customer Service Representatives are available to serve you Monday to Friday from 7:00 a.m. to 6:00 p.m. CST. The Sysmex Customer Service Department views ourselves as consultants in order fulfillment, and we strive to provide “Best-in-Class” service for our customers. We pride ourselves on achieving a live answer rate of 98+ percent. SYSMEX CORPORATION Sysmex DO BRASIL Industria` E Comercio` Ltda Sysmex UK, LTD. 1-5-1 Wakinohama-Kaigandori, Chuo-ku, Rua Joaquim Nabuco, 615 - Bairro Cidade Jardim Sysmex House, Garamond Drive, Wymbush Kobe 651-0073, Japan Sāo José dos Pinhais Milton Keynes, Buckinghamshire, Mk8 8DF, U.K. Tel. +81 (78) 265-0521 Paraná – Brasil – CEP 83040-210 Tel. +44 (870) 9029270 Fax +81 (78) 265-0530 Tel. +55 (41) 2104-1314 Fax +44 (870) 9029211 www.sysmex.co.jp Fax +55 (41) 2104-1300 www.sysmex.co.uk www.sysmex.com/br SYSMEX AMERICA, INC. Sysmex SINgAPORE PTE, LTD. One Nelson C. White Pkwy, Sysmex Europe gMBh 2 Woodlands Sector 1, #01-06 Woodlands Spectrum, Mundelein, IL 60060, U.S.A. Bornbarch 1, 22848, Singapore 738068, Singapore Tel. 1-847-996-4500 Norderstedt, Germany Tel. +65 (6221) 3629 Fax. 1-800-996-0957 Tel. +49 (40) 52726-0 Fax +65 (6221) 3687 www.sysmex.com/usa Fax +49 (40) 52726-100 www.sysmex.com.sg www.sysmex-europe.com SYSMEX CANADA, INC. Sysmex ShANghAI, LTD. 5045 Oribitor Drive, Building 9, Suite 401, Sysmex Canada, INC. 5th Floor, New Shanghai International Tower, Mississauga, ON L4W 4Y4, Canada Sysmex Deutschland GMBH 360 Pudong South Road, Shanghai, 200120 China Tel. +1 (905) 366-7900 Bornbarch 1, 22848, Tel. +21 (6886) 3300 Fax +1 (905) 366-7899 Norderstedt, Germany Fax +21 (6886) 3355 www.sysmex.ca Tel. +49 (40) 5341020 www.sysmex.com.cn Fax +49 (40) 5232302 www.sysmex.de Cert no. SW-COC-002987 Program availability varies by location. © 2009 Sysmex America Inc. Programs and specification subject to change Document Number MKT10-1114 09/2009 1M without notice..
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