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Comparing and Analyzing Organization Responses to Crises
Clemson University TigerPrints All Theses Theses 5-2019 Comparing and Analyzing Organization Responses to Crises Through Stakeholder Engagement Between the Cruise and Hotel Industries Cody Caster Norris Clemson University, [email protected] Follow this and additional works at: https://tigerprints.clemson.edu/all_theses Recommended Citation Norris, Cody Caster, "Comparing and Analyzing Organization Responses to Crises Through Stakeholder Engagement Between the Cruise and Hotel Industries" (2019). All Theses. 3064. https://tigerprints.clemson.edu/all_theses/3064 This Thesis is brought to you for free and open access by the Theses at TigerPrints. It has been accepted for inclusion in All Theses by an authorized administrator of TigerPrints. For more information, please contact [email protected]. COMPARING AND ANALYZING ORGANIZATION RESPONSES TO CRISES THROUGH STAKEHOLDER ENGAGEMENT BETWEEN THE CRUISE AND HOTEL INDUSTRIES A Thesis Presented to the Graduate School of Clemson University In Partial Fulfillment of the Requirements for the Degree Master of Arts Communication, Technology and Society by Cody Caster Norris May 2019 Accepted by: Dr. Andrew Pyle, PhD, Committee Chair Dr. Erin Ash, PhD Dr. Meghnaa Tallapragada, PhD i ABSTRACT Crises in the tourism industries are repeatedly occurring and the way organizations respond have yet to reach an acceptable level expected by crisis communication scholars based on current literature and research. Through a comparative case study, cruise line crises will be examined through the lens of Discourse of Renewal and compared to hotel crises to determine how the both tourism organizations are responding and engaging with stakeholders during these crises. Furthermore, insight and implications of current crisis response efforts and guidelines on how cruise lines should transition to best practices are offered. -
This Is a Daily Compilation of Media Articles Concerning the Covid-19 Impact to the Global Cruise Industry
1 THIS IS A DAILY COMPILATION OF MEDIA ARTICLES CONCERNING THE COVID-19 IMPACT TO THE GLOBAL CRUISE INDUSTRY. Please note this isn’t a complete listing of media articles but a snapshot only. 29 March, 2020: PASSENGERS TRANSFERRED FROM VIRUS-STRICKEN CRUISE SHIP OFF PANAMA Passengers on a virus-stricken cruise liner stranded off Central America were transferred to another ship Saturday, after the US-bound vessel was given permission to pass through the Panama Canal. The Zaandam had been stuck in the Pacific Ocean since March 14 after dozens of the 1,800 people on board reported flu-like symptoms and several South American ports refused to let it dock. The ship's Dutch owner Holland America said Friday four passengers had died and two more had tested positive for COVID- 19. Panama on Saturday reversed its decision to block the Zaandam from its canal, and said it would be allowed to pass "to provide humanitarian help." Another ship, the Rotterdam, has since arrived off the coast of Panama from San Diego carrying food, medical staff, testing kits, medicine and food for the beleaguered vessel. Passengers showing no signs of the virus were ferried from the Zaandam to the Rotterdam on Saturday, a French tourist told AFP by telephone. "It's like emptying a bathtub with a teaspoon," she said. "The boats can hold about 100 people, and they are putting about half in at a time. That's why it's going slowly." The Zaandam cruise liner left Buenos Aires on March 7 and was supposed to arrive two weeks later at San Antonio, near Santiago in Chile. -
Travel Advisors 1.20.20
January 20, 2020 Our Hot Deals include Delta Vacations Special Offers to illustrate the range of deals available from various resorts and other travel suppliers. Their deals are quite limited at the moment; we will check other tour companies for more deals. Call or email with your desired destination and dates and we will help you find the best experience and value for destinations all over the world. I will be in Bogota, Columbia next week and will not be updating Hot Deals until February 3. When you contact us to help plan a vacation, you get the assistance of our experienced Travel Advisors at no cost to you as we do not charge any service fees on cruises, tours and vacation packages. In fact, with our MERSC discounts you will pay less than if you booked your vacation online! More importantly, our clients rate our advice and service as 4.8 on a 1 to 5 scale. Call or email to get maximum benefit from your vacation time and dollars. Thank you for sharing our Hot Deals with your friends and colleagues. They may be added to our distribution list and be included in our quarterly drawings for a free trip by registering on our web site www.traveladvisorsintl.com The next drawing is April 1 for two Delta domestic air tickets. Earl Milbrath, Owner Please be sure to look at all Hot Deals pages below! Delta Vacations Canada • ★ LIMITED-TIME 03/31/20 Anytime OFFER FOR SKYMILES® MEMBERS Caribbean • ★ LIMITED-TIME 03/31/20 Anytime OFFER FOR SKYMILES® MEMBERS • DELTA VACATIONS Varies Now - Varies DREAM DEALS — CARIBBEAN • SANDALS® AND Ongoing Varies -
Quarterly Magazine
FLORIDA- CARIBBEAN Caribbean Cruising CRUISE THE FLORIDA-CARIBBEAN CRUISE ASSOCIATION MAGAZINE ASSOCIATION Third Quarter 2007 EXECUTIVE FEATURES COMMITTEE FCCAMicky Chairman, Arison Chairman & CEO 9 The 2007 FCCA Caribbean Cruise Conference and Trade Show. Carnival Corporation Join us in Cozumel, Mexico to foster new relationships. PresidentThomas M. McAlpin 12 A Look Inside Playa Mia Grand Beach Park. Disney Cruise Line 18 What Destinations Can Learn From Disney Cruise Line. PresidentRichard &E. CEO Sasso MSC Cruises (USA) Inc. By Tom McAlpin, President - Disney Cruise Line. PresidentColin V eitch& CEO 24 Port Everglades Expands for the Future. Norwegian Cruise Line 28 Tours - Thinking Outside the Box. VStephenice President, A. Nielsen By Darius Mehta, Director Land Programs - Regent Seven Caribbean & Atlantic Shore Operations Seas Cruises. Princess Cruises/Cunard Line 30 Cozumel - An Island of Cultural Treasures. PrAdamesident Goldstein Royal Caribbean International RCCL’s Patrick Schneider, Director of Shore Excursions Shares FCCA STAff 34 RCCL’s Patrick Schneider, Director of Shore Excursions Shares His Goals With Us. GraphicsOmari BrCoordinatoreakenridge 36 Cruise Control - Managing the Cruise Industry. Director,Terri Cannici Special Events By Vincent Vanderpool-Wallace, Secretary General & CEO, Caribbean Tourism Organization. VAdamice President Ceserano 40 NCL Welcomes New Billion Dollar Shareholder to Freestyle ExecutiveJessica LalamaAssistant Cruising and the Industry’s Youngest Fleet. Star Cruises and Apollo Team Up to Boost -
Panama Canal | 2020-2021
Los Angeles This document contains both information and form fields. To read information, use the Down Arrow from a form field. departures DEPARTURES PASSENGERS 7 CRUISE Los Angeles, UNITED | 2020-2021 STATES panama canal WONDERS OF San Francisco THE WORLD and Vancouver, B.C. Princess Cruises® is #1 cruise line in the Panama Canal. We were the first to take guests through the locks in 1967, and we continue to take more guests through the Canal each year than any other cruise line. Princess offers three ways to experience the Panama Canal – roundtrip from the East Coast, roundtrip from the West Coast, or a full RECOMMEND MAGAZINE transit from ocean to ocean. This season includes our largest deployment to the Panama Canal, featuring the debut of Emerald Princess® sailing through the new locks. Ft. Lauderdale departures DEPARTURES PASSENGERS Atlantic Ocean departures DEPARTURES CaboPASSENGERS San Lucas Grand Turk Puerto Vallarta departures DEPARTURES Grand Cayman PASSENGERS Manzanillo CAYMAN ISLANDS MEXICO Pacific Ocean Puerto Jamaica Chiapas GUATEMALA Caribbean Sea Huatulco Puerto Quetzal Limón Cartagena NICARAGUA Aruba Cristobal San Juan del Sur countries Panama COSTA RICA Canal Locks e un st.1 at 91 G 3 Puntarenas Fuerte Puerto Quepos Amador departures DEPARTURES PASSENGERS Locks es oli t.20 oc 1 Gatun Lake C 6 Panama at a glance PANAMA City ways to see the Panamacountries Canal Locks est (Roundtrip Ft. Lauderdale, Roundtriptu n .19 a 13 3 Los Angeles and Ocean-to-Ocean) G countries COLOMBIA Locks est i Locks est tun .19 ol .20 a departures 1 oc 1 G 3 C 6 DEPARTURES PASSENGERS transits through transits through 9 the historic locks 28 the new locks Locks es oli t.20 oc 1 C 6 departures DEPARTURES Fuerte Amador destinations PASSENGERS departures Caribbean Colón departures DEPARTURES PASSENGERS 25 26 Sea Panama Gatun Locks (3 Stages) Aqua Clara Locks departures 11 Gatun Lake DEPARTURES PASSENGERS 9 itineraries countries 12 countries Locks e un st.1 at 91 G 3 departures DEPARTURES Gaillard Cut PASSENGERS UNESCO world departure ports Pedro Miguel Locks 4 Ft. -
April 2019 Issue 118 Price $9.35 (Incl Gst)
22ND YEAR OF PUBLICATION ESTABLISHED 1998 APRIL 2019 ISSUE 118 PRICE $9.35 (INCL GST) Andrea Bocelli (right) and son Matteo Bocelli Hollywood Icon Sophia Loren Cirque du Soleil A Starry, Starry Night in Southhampton NAMING CEREMONY OF MSC BELLISSIMA Featuring a comprehensive coverage of Global Cruising for Cruise Passengers, the Trade and the Industry www.cruisingnews.com discover what makes Princess #1 cruise line in australia* 4 years running New Zealand 13 Australia & New Zealand 12 Majestic Princess® | Ruby Princess® Nights Majestic Princess® Nights Sydney Bay of Islands Sydney South Pacific Ocean AUSTRALIA AUSTRALIA 2015 - 2018 South Pacific Auckland Ocean Melbourne Auckland Tauranga Tauranga NEW ZEALAND Tasman Tasman Wellington Hobart Sea NEW ZEALAND Sea Akaroa Akaroa Fiordland National Park Dunedin Scenic cruising Dunedin Fiordland National Park (Port Chalmers) Scenic cruising (Port Chalmers) 2019 DEPARTURES 30 Sep, 1 Nov, 14 Nov, 22 Nov 2019 DEPARTURES 15 Dec, 27 DecA 2020 DEPARTURES 8 Jan, 11 Feb, 24 FebA, 8 Mar A Itinerary varies: operates in reverse order 2014 - 2018 A Itinerary varies: operates in reverse order *As voted by Cruise Passenger Magazine, Best Ocean Cruise Line Overall 2015-2018 BOOK NOW! Visit your travel agent | 1300 385 631 | www.princess.com 22ND YEAR OF PUBLICATION ESTABLISHED 1998 APRIL 2019 ISSUE 118 PRICE $9.35 (INCL GST) The Cruise Industry continues to prosper. I attended the handover and naming ceremony recently for the latest MSC ship, MSC Bellissima. It was an incredible four day adventure. Our front cover reveals the big event and you can read reports on page 5 and from page 34. -
22 June 2020
LAW IN ORDER PTY LIMITED ACN 086 329 044 T: 1300 004 667 W: www.lawinorder.com.au TRANSCRIPT OF PROCEEDINGS MR B. WALKER SC, Commissioner IN THE MATTER OF A SPECIAL COMMISSION OF INQUIRY INTO THE RUBY PRINCESS SYDNEY 09.30 AM, MONDAY, 22 JUNE 2020 (Continued from 19 June 2020) DAY 15 MR R. BEASLEY SC and MR N. KIRBY appear as counsel assisting the Commission MR D. McLURE SC appears with MR G. O’MAHONEY for Princess Cruise Lines Ltd and Carnival plc t/a Carnival Australia MS G. FURNESS SC appears with MS K. LINDEMAN for the Health Administration Corporation MS J. FRANCIS appears for the Commissioner of Police MS B. BYRNES appears for the International Transport Workers’ Federation, the Maritime Union of Australia, the Australian Institute of Marine Powered Engineers and the Australian Maritime Officers Union RUBY PRINCESS INQUIRY 22.06.2020 P-1689 MR BEASLEY: Commissioner, before we get Ms Whittemore, who is in the virtual waiting room, I will tender a statement of Shaun Devitt, dated 19 June 2020. Mr Devitt is not required to give oral evidence. That is Exhibit number 68. 5 EXHIBIT #68 - STATEMENT BY MR SHAUN DEVITT, DATED 19.06.20 COMMISSIONER: Have the represented parties.... 10 MR BEASLEY: I'm sure it's been circulated to everyone. I'll just ask Mr McLure. COMMISSIONER: Has anybody indicated a desire to ask Mr Devitt questions? 15 MR BEASLEY: I also have to tender, and I understand it is also proposed to tender the audio of this, the recording of the telephone conversation between Steve Howieson and Cameron Butchart that took place on the evening of 18 March 2020. -
Princess Cruises Shares Dates for Six Ships Adding Medallionnet™ the Best Wi-Fi at Sea in 2019
Princess Cruises Shares Dates For Six Ships Adding MedallionNet™ the Best Wi-Fi at Sea in 2019 March 4, 2019 SANTA CLARITA, Calif. (March 4, 2019) – Princess Cruises, the world's largest international premium cruise line, announced that MedallionNet, the best WiFi at sea, will soon be enjoyed by guests sailing on more than half of its fleet. To meet surging demand from guests, Princess will continue its swift expansion of MedallionNet to add the service on additional ships by the end of 2019. MedallionNet, offering fast, affordable, reliable and unlimited internet service, expands to Coral Princess (April 5) and Island Princess (May 15) in time for the Alaska season, Crown Princess (June 30) and Emerald Princess (August 3) for sailings during Europe this summer and on Golden Princess (December 20) and Sky Princess (October 12) this fall. MedallionNet is currently available on Caribbean Princess, Regal Princess, Royal Princess and Ruby Princess. "Guests and crew absolutely love MedallionNet. We're expanding it across the fleet as quickly as we can so that in the very near future anyone who sails with us will experience the best WiFi at sea," said Jan Swartz, president of Princess Cruises. "While many sail with us to disconnect from their digital life, we realize that offering land-like connectivity from anywhere on the ship is something guests value so that they have the option to stream movies, music, sports or video chat and share their amazing vacation experience as much or as little as they'd like." Princess MedallionClass Vacations Launch Dates for Royal, Crown and Sky Princess The cruise line also announced the formal launch dates for the Princess MedallionClass experience on its next three ships. -
Impact of Norovirus in the Cruise Ship Industry
Impact of Norovirus in the cruise ship industry Dr Daniel Stock Professor Susanne Becken Dr Chris Davis Griffith Institute for Tourism Research Report Series Report No 8 September 2015 griffith.edu.au/griffith-institute-tourism Impact of Norovirus in the cruise ship industry Dr Daniel Stock Professor Susanne Becken Dr Chris Davis Griffith Institute for Tourism Research Report No 8 September 2015 ISSN 2203-4862 (Print) ISSN 2203-4870 (Online) ISBN 978-1-922216-86-1 Griffith University, Queensland, Australia 2 Industry Reference Panel or Peer Review Panel Wendy London, Cruise Industry Specialist, New Zealand © Griffith Institute for Tourism, Griffith University 2015 This information may be copied or reproduced electronically and distributed to others without restriction, provided the Griffith Institute for Tourism (GIFT) is acknowledged as the source of information. Under no circumstances may a charge be made for this information without the express permission of GIFT, Griffith University, Queensland, Australia. GIFT Research Report Series URL: www.griffith.edu.au/business-government/griffith-institute-tourism/publications/research- report-series Organisations involved Dr Danny Stock, Research Assistant, Griffith Institute for Tourism, Griffith University Professor Susanne Becken, Director, Griffith Institute for Tourism, Griffith University Dr Chris Davis, General Manager, Institute for Glycomics, Griffith University About Griffith University Griffith University is a top ranking University, based in South East Queensland, Australia. Griffith University hosts the Griffith Institute for Tourism, a world-leading institute for quality research into tourism. Through its activities and an external Advisory Board, the Institute links university-based researchers with the business sector and organisations, as well as local, state and federal government bodies. -
Testimony of Ross A. Klein, Phd Before the Senate Committee on Commerce, Science, and Transportation Hearings on “Oversight O
Testimony of Ross A. Klein, PhD Before the Senate Committee on Commerce, Science, and Transportation Hearings on “Oversight of the Cruise Industry” Thursday, March 1, 2012 Russell Senate Office Building Room #253 Ross A. Klein, PhD, is an international authority on the cruise ship industry. He has published four books, six monographs/reports for nongovernmental organizations, and more than two dozen articles and book chapters. He is a professor at Memorial University of Newfoundland in St. John’s, Newfoundland, Canada and is online at www.cruisejunkie.com. His CV can be found at www.cruisejunkie.com/vita.pdf He can by contacted at [email protected] or [email protected] TABLE OF CONTENTS Oral Testimony 2 Written Testimony 4 I. Safety and Security Issues 4 Onboard Crime 5 Persons Overboard 7 Abandoning a Ship in an Emergency 8 Crew Training 9 Muster Drills 9 Functionality of Life-Saving Equipment 10 Shipboard Black Boxes 11 Crime Reporting 11 Death on the High Seas Act (DOHSA) 12 II. Environmental Issues 12 North American Emission Control Area 13 Regulation of Grey Water 14 Regulation of Sewage 15 Sewage Treatment 15 Marine Sanitation Devices (MSD) 15 Advanced Wastewater Treatment Systems (AWTS) 16 Sewage Sludge 17 Incinerators 17 Solid Waste 18 Oily Bilge 19 Patchwork of Regulations and the Clean Cruise Ship Act 20 III. Medical Care and Illness 22 Malpractice and Liability 23 Norovirus and Other Illness Outbreaks 25 Potable Water 26 IV. Labour Issues 27 U.S. Congressional Interest 28 U.S. Courts and Labor 29 Arbitration Clauses 30 Crew Member Work Conditions 31 Appendix A: Events at Sea 33 Appendix B: Analysis of Crime Reports Received by the FBI from Cruise Ships, 2007 – 2008 51 1 ORAL TESTIMONY It is an honor to be asked to share my knowledge and insights with the U.S. -
& South Pacific
2019-2020 2019-2020 australia new zealand & south pacific #1 CRUISE LINE IN AUSTRALIA*#1 CRUISE LINE IN AUSTRALIA* 32102_Booklet - Australia & NZ_r2.indd 3 2/10/18 6:59 PM 32102_Booklet - Australia & NZ_r2.indd 3 2/10/18 6:59 PM 32102_Booklet_Australia&N_4C.indd 1 3/10/18 6:02 PM world of discoveries Set sail toward some of the world’s most dramatic destinations and you’ll be the destination leader struck by the beauty that unfolds before you. Witness how the island-dotted Sail with the #1 cruise line in the region on an extensive choice of captivating waters of the Great Barrier Reef contrast with Australia’s wildlife-rich reserves, itineraries from multiple home ports.* then connect with the two worlds of New Zealand, from its charming capital We’ll take you to its golden beaches, rugged Outback, world-class cities and city on the North Island to the glacier-carved f jords on the South Island. A beyond. And on board, we’ll delight South Pacific voyage easily transports you between islands of paradise where you with local food and entertainment 8 17 as you set course for wonderful cultural encounters deepen your experience. Embark upon any of these new discoveries. ® adventures and come back new.® treasured traditions The key to a transformative journey is more than visiting the essential sights; it’s also creating genuine connections with local communities. With our Across the Ditch program, you’ll step into 40,000 years of indigenous history and learn Māori traditions through the language of cruise highlights music and dance. -
Brochure Fincantieri CRUISE C-03-18 INTERNO.Indd
fincantieri / cruise ships _ cruise ships world class leisure C-03-18 - _ world-class leisure fincantieri.com fincantieri / cruise ships _ cruise ships world class leisure C-03-18 - _ world class leisure - seven seas, one company fincantieri.com Like a grand design in the stars, there Come il riflesso di un grande disegno is a global network of interconnected tracciato tra le stelle, c’è una rete globale knowledge and expertise, on sea and di connessioni del fare e del sapere, land, where day by day a group sul mare e sulla terra, lungo la quale is growing and adding fresh value all nasce e cresce un gruppo che aumenta, along the chain, creating a whole that is giorno dopo giorno, il valore di ogni so much greater than the sum of its parts. singolo elemento, in una somma This is Fincantieri. che è straordinariamente più grande A global Group that is a cutting-edge and delle sue parti. active player in all the highest added- Questa è Fincantieri. value market segments, across the water Un Gruppo globale, da sempre and around the world. all’avanguardia e protagonista in tutti i segmenti a più alto valore aggiunto, sul mare e nel mondo. fincantieri group the world in one design il mondo in un disegno — Twenty shipyards across Europe, Americas and — Venti cantieri tra Europa, Americhe e Asia. Asia. A workforce of more than twenty thousand peo- Ventimila persone al lavoro, il 60% delle quali ple, 60% abroad. Revenues of four billion euros. all’estero. Quattro miliardi di euro di ricavi.