Island Hopping Escorted Group Tour

04 October 2013

Male orang-utan, National Park

We are proud to have received a number of awards over recent years including Top Tour Operator in the 2012 Wanderlust Readers’ Travel Awards. We have also won recent awards in the Sunday Times Travel Magazine, The Telegraph, Condé Nast Traveller and the Guardian and Observer. Additionally, we have been awarded AITO's maximum five stars for our responsible travel policies and achieved two stars from the Best Company organisation for our great working environment.

These awards are widely recognised as being the most respected in the travel industry as they are professional surveys of the publications’ readerships. With over 500 travel companies for you to choose from in the UK alone, we hope you find these awards are an additional reassurance of the quality of service you can expect from Audley.

Contents

Meet our specialists______4 Introduction to tour ______6 Day by day summary of our Island Hopping Indonesia arrangements ______8 Price ______10 Why travel with us? ______11 Introduction to the region ______12 Photographs of the region ______16 Itinerary in detail ______18 Accommodation information ______34 Charity support ______41 General information ______42 Terms and conditions ______45 Booking form ______back page

Pura Ulun Danu Bratan,

CONTACT This tour has been put together by: Quality of Service

Jack Tydeman Most companies claim to offer first Indonesia Senior Specialist class service, but very few genuinely Direct Line: 01993 838 118 set out to achieve it. At Audley we are wholeheartedly devoted to Telephone: 01993 838 100 offering you first class service from Fax: 01993 838 010 the moment we start planning your E-mail: trip until after your return. If you feel [email protected] that our standards at any time drop below your expectations or you have After graduating with a degree in History, Jack took a any suggestions about how we could improve our year out, to combine travel and work in Thailand, service, then please contact the Southeast Asia Manager, Indochina, Malaysia, Singapore, Bali, Australia, New Natalie Lewis on 01993 838 101 or email Zealand and Fiji. After returning to the UK, Jack [email protected] interspersed working in recruitment and sales and marketing with numerous extended visits to Indochina We may record telephone calls to ensure quality of service and for and Thailand. His enthusiasm for the region led him to training purposes. Audley in 2006 to share his passion, knowledge and experience of Southeast Asia with our clients. Since joining Audley he has re-visited Vietnam, Cambodia, Laos and Malaysia and added Borneo, Indonesia and Burma to his portfolio following numerous extensive trips of the region. In his free time, Jack enjoys outdoor activities including skiing, walking, cycling, running, squash and diving. A sociable character, Jack enjoys attending gigs and meeting with friends in pubs and clubs.

4 Meet our specialists Meet our Indonesia Specialists

We have a team of seven Indonesia specialists, Jack Tydeman, Sarah Howard, Angela Jordan, Caroline Parry, Jacqui Brooks, Alex Ross and Glynn Hunt. We're passionate about Indonesia and have all covered the main islands, and many of the smaller ones, over a period of several years. We regularly return to keep up to date with developments. Recent trips have involved climbing volcanoes as well as discovering new beach properties. The specialists are managed by David Singleton who is relatively new to Indonesia but is enjoying learning about the differences between the many islands.

Meet our specialists 5 Introduction to our Island Hopping Indonesia tour

• Introduction to the tour With years of experience operating in Indonesia, we were delighted with the success of our first island hopping group tour in 2012, and so have decided to run the tour again, with just a few alterations. This tour takes in some of our favourite places from over the years. Indonesia is so vast that even visiting the four main places this tour takes in, you will still travel some 1,200+ miles once in the country!

For this year we have decided to start the tour in Bali. You will visit the beautiful town of , known for art, music, architecture and dance then explore the quieter north of the island, including the stunning Lake Bratan and a stay at the remote Menjangan Resort in Bali Barat National Park.

Moving on to eastern you will visit the stunning Mount before heading to the spice markets and mosques of Surabaya. The colourful anniversary will take place while you are in Surabaya and you will see the procession and carnival of floats.

Sure to be a highlight is Tanjung Puting National Park in southern , home to over 5,000 wild orang-utan and numerous other animals. You will spend three days exploring here, making your way through the narrow backwaters under the rainforest canopy.

The tour ends with a visit to in central Java, the cultural heart of the island. Visit the Sultan's Palace and watch a performance of the Ramayana ballet at the magnificent temple. Your final day is spent at , the largest Buddhist relic in the word, where you will explore this awe-inspiring 8th century monument.

• Airline choice Singapore Airlines are considered to be one of the best airlines in the sky. Their economy class took first place in the Guardian and Observer Travel Awards 2011. In economy class you can enjoy a 32" seat pitch and 1,000 on demand entertainment options are available on KrisWorld, presented on a 10.6-inch personal screen with the highest resolution in the sky, and the largest in its class. In business class their seats offer unrivalled comfort with angled lie flat seats or fully flat seats (depending on the aircraft). In suite class you have the ultimate flight experience with a private cabin.

If you need to fly with a different carrier for any reason (eg airmiles, preference, route) we can arrange alternative flights for you. We can also operate the trip without international flights if you prefer.

• Domestic airlines Please see the information on page 13 regarding domestic flights within Indonesia.

• Home truths We aim to provide accurate and detailed information and to make you aware of the less positive aspects of the journey you are undertaking, some facts you should be aware of are outlined below:

• Money Indonesian Rupiah (Rp) is widely available in the UK and is the only currency used in Indonesia (with the exception of your visa on arrival). You can take up to Rp 100,000,000 in to the country without declaring it and as long as you are sensible with keeping it in hotel safes or locked in your luggage then we would suggest this limit is best used. Automatic cash dispensers are available in all big towns, cities and airports as well as travel hubs such as Ubud and southern Bali. Machines take all credit cards and the majority of debit cards, Visa and MasterCard are accepted widely in shops, restaurants and hotels. Most of the hotels you are staying in will take all major credit cards.

• Single Travellers We especially welcome single travellers on our tours. You have two options, you can choose to share a room with another single traveller on the tour and pay the standard tour price or you can choose to guarantee sole occupancy of a room, in which case a supplement is payable.

• Dining All meals indicated will be taken as a group. Some will be in hotels, some local restaurants and in Kalimantan all lunches will be buffets on board the klotok boat. Facilities in local restaurants are basic so be prepared.

6 Introduction to our Island Hopping Indonesia tour Introduction to our Island Hopping Indonesia tour

• Group size The group size is kept to a maximum of 16, this ensures that the trip is a more personal experience and that you can always hear and speak to your guides. The small group size also ensures that your experience of a particular sight is not marred by presence of too many people.

• Extending your trip You have the option to extend your trip in Indonesia. The best option is to drive from Yogyakarta to Semarang and then take the flight over to the island hideaway of Kura Kura. You could also return to Bali or nearby Lombok for some beach time. You may also choose to break the journey to and from Indonesia with a stop over in Singapore. On any extension, you will be looked after by our carefully selected local agent.

• Travelling around You will be accompanied throughout the trip by a western tour leader. An experienced English-speaking local guide will also meet you on arrival in Bali and you will have a local guide for each area you travel to. Our local guides are carefully selected for their in-depth knowledge, interpretation, and ability to manage large groups as well as their skills as charming hosts.

• Health & fitness requirements To ensure that all participants get the most out of the tour, it is important that you are fully aware of the level of activity and fitness and medical health required to successfully complete this itinerary. Please read this dossier carefully prior to confirming your place on the tour, and having established the facts, it is your responsibility to contact us with any concerns regarding individual levels of fitness, health or ability. Please be aware that our tour leaders have the right to exclude people from the tour if they feel they are not sufficiently fit, healthy or able to complete the tour without affecting its safety, comfort or smooth progress. If you would like to discuss any of these issues further please call us on 01993 838 110 to discuss in more detail.

• Activity level : medium A reasonably good level of fitness is required for this trip and you should be physically active. There are a few elements which involve getting in and out of boats or walking on rough unsurfaced paths and so a certain degree of physical dexterity will be required. An experienced guide will be on hand to help anyone should they need it. Some excursions also involve an option to climb steps or paths which may be steep, loose and/or wet underfoot. You should also be aware and prepared for the following on this trip:

* High altitude - Mount Ijen sits at around 2,300m and some warm clothing is needed (hat, gloves, jumper and trousers suggested - you can layer up as needed). The trek is quite arduous, so you will need to be relatively fit if you want to make it all the way down to the sulphur lake. * Cycling - the cycling tour of Jatiluwih can easily be missed out, but cycling through the paddy fields is a great experience, and apart from one more challenging section it is mostly downhill. * In Kalimantan a certain level of dexterity is required for boarding the klotok boats. Please also be aware that during the day, the bathroom facilities on board are very basic. * Some of the roads in Indonesia are poorly maintained making some journeys quite bumpy. * It may on occasion be necessary to carry your own luggage through airports or from the vehicles to hotels and vice versa.

• Expenses Most costs are covered on this trip and you are only likely to need extra spending money for laundry, tips, drinks and a handful of meals that are not already included. We will provide tipping guidelines in your final itinerary pre-travel. Wine will perhaps be your biggest expense as it is taxed at over 400% in Indonesia. In Tanjung Puting alcohol is not available as this is a dry area of the country.

Visas Indonesia UK and US citizens can obtain a 30 day visa on arrival for US$25 per person. All other nationalities should check with the Indonesian Embassy. As with most countries your passport must be valid for six months after the date of departure from Indonesia - this is strictly enforced, you may also need one unstamped double page free in your passport. If you are staying longer than 30 days in Indonesia it is possible for us to arrange a visa in advance for you - please speak to your specialist for more details.

Important Note: We cannot under any circumstances guarantee that your visa application for any country will be accepted. However, in our experience refusals are extremely rare. Visa information is given in good faith and is accurate to the best of our knowledge.

Introduction to our Island Hopping Indonesia tour 7 Day by day summary

1 Friday 04 Take an overnight flight from London to Singapore with Onboard the aircraft October 2013 Singapore Airlines.

2 Saturday 05 On arrival in Singapore you will transit to your flight to Tjampuhan Hotel, Ubud October 2013 Denpasar. From here you will be met and transferred to your Deluxe room hotel in Ubud, a journey of around 90 minutes. Dinner is included

After some time to settle in to your hotel and recover from the flight you will head out to a local restaurant for a three course welcome dinner at The Bridge restaurant.

3 Sunday 06 You will head out on a tour of the town and surrounding Tjampuhan Hotel, Ubud October 2013 villages today. You have lunch in a local restaurant which is Deluxe room included. Breakfast and lunch are included

4 Monday 07 Today you have the day at leisure to explore Ubud. Tjampuhan Hotel, Ubud October 2013 This evening you will be taken to Pura Dalem temple to see a Deluxe Room performance of the entrancing Kecak dance. You will also Breakfast and dinner are have dinner included at Murni's Warung. included

5 Tuesday 08 Today you will travel across Bali from Ubud to the Bali Barat The Menjangan, Bali Barat October 2013 National Park. Along the way you will cycle through the Monsoon deluxe Jatiluwih rice terraces and visit Lake Bratan. Lunch is included All meals are included enroute today, and once you arrive at The Menjangan all meals are included as there is nowhere else nearby to eat.

6 Wednesday 09 Full day at leisure at the Menjangan for you to explore Bali The Menjangan, Bali Barat October 2013 Barat National Park. You can chose from a range of land or Monsoon deluxe water based activities which will need to be paid for locally. All meals are included

7 Thursday 10 You will take the ferry across to Java today. The whole Ijen Resort & Villas, Ijen Plateau October 2013 journey to Ijen will take around three hours. Resort Superior All meals are included

8 Friday 11 This morning you will rise early to climb to the summit of Ijen Resort & Villas, Ijen Plateau October 2013 Mount Ijen. Along the way you will see the sulphur miners Resort Superior carrying their heavy loads back up the sides of the volcano. All meals are included

9 Saturday 12 From Ijen it is a long drive north-west to Surabaya. There are Majapahit Hotel, Surabaya October 2013 plenty of opportunities to stop along the way and sampling Garden Terrace room the mangoes of Probolinggo will be a highlight. Breakfast is included

10 Sunday 13 Your stay in Surabaya is timed to coincide with the East Java Majapahit Hotel, Surabaya October 2013 Anniversary - and the procession of colourful carnival floats Garden Terrace room will pass right in front of your hotel. Your guide will take you Breakfast and lunch are included on a tour of the city as well today and lunch is included at the .

11 Monday 14 Your expedition into the jungle starts today with a transfer Rimba Lodge, Tanjung Puting October 2013 to the airport for your flight to Kalimantan. Flights times can Emerald room be unreliable so please make sure you bring a book! All meals are included

You will be met by your team in Kalimantan and taken the short distance to your boat for the journey in to the rainforest and Tanjung Puting National Park.

12 Tuesday 15 You will spend the day surrounded by the flora and fauna of Rimba Lodge, Tanjung Puting October 2013 Tanjung Puting and will have the chance to see orang-utan at Emerald room the famous Camp Leakey. All meals are included

8 Day by day summary Day by day summary

13 Wednesday 16 Spend another the day exploring the jungle on the look out Rimba Lodge, Tanjung Puting October 2013 for orang-utan! Emerald room All meals are included

14 Thursday 17 Retrace your steps back to the airport for the flight to Phoenix Hotel, Yogyakarta October 2013 eastern Java. Deluxe room Breakfast is included You will then transfer to Yogyakarta where you can enjoy more luxurious surroundings following your time in the rainforest.

15 Friday 18 Enjoy a city tour of Jogja this morning, the highlight being the Phoenix Hotel, Yogyakarta October 2013 chance to explore the Kraton. Deluxe room All meals are included This evening you be taken for dinner at the Prambanan garden restaurant before seeing a performance of the famous Ramayana ballet.

16 Saturday 19 Borobudur is the focus for today. You will be taken on a Phoenix Hotel, Yogyakarta October 2013 guided tour of the relic and learn more about the detailed Deluxe room carvings. After Borobudur you will go to the village of Breakfast and dinner are Candijero for a short tour. included

A farewell dinner is included this evening at Ndalem Ngaben where there will also be a traditional dance performance.

17 Sunday 20 You will be taken back to the airport for your flight to October 2013 Singapore and then on to London where you will arrive at around 7pm.

Day by day summary 9 Prices

Arrangements as specified per person ______£3,995 ...... Please note the following supplements and/or upgrade options per person: Single Supplement ______£775 ...... Per person deposit required to confirm these arrangements ______£1,500 Optional carbon off-setting for your flights per person (see General Information section for further details) ____£23 The deposit required is detailed above and relates to the itinerary detailed in this quotation. In most cases the deposit is 15% of the total cost or £200 per person (whichever is the greater), however in some instances a larger deposit is required in order to secure particular services. Please refer to the Terms and Conditions section at the back of this booklet. Please note if you confirm your booking within 60 days of your departure date full payment is required at the time of booking.

How to book Included in the price If you have any questions regarding the tour or would like to • All flights as specified in the itinerary hold a no obligation option for a place on the tour, please • Twin share accommodation as specified feel free to contact Jack Tydeman on 01993 838 118 who • All transfers and excursions as specified will be delighted to assist you. To confirm an option, please • Services of experienced local guides send us a completed booking form and the deposit specified • Sightseeing and entrance fees above. The deposit can be paid by cheque, bank transfer or • Meals as specified in the itinerary credit / debit card. Please make cheques payable to Audley Travel. Not included in the price

• Meals not indicated within your itinerary. Payment by credit card • Where applicable, local airport departure taxes; payable Please note that we do not charge a fee on deposit payments locally on departure in some locations. by credit card, except when a deposit is more than 15%. In • this situation a charge will apply. Credit card fees are Where applicable, locally payable car hire related detailed on the booking form. We charge a credit card fee charges, including optional excess reduction. • due to the high fees charged to tour operators by the credit Items of a personal nature such as laundry, drinks, etc.. • card companies. We have chosen to make this transparent Tips for your guide and driver (discretionary). rather than including it within the trip price. You may • Any camera or video fees at any sites. therefore wish to pay the balance by bank transfer, debit • Entrance fees and other costs when on 'free time’. card or personal cheque. • Travel insurance (see general information section).

10 Prices Why travel with us?

Quality service when you are travelling We take a good deal of care when choosing our travel partners overseas, taking into account their quality of service, guides and vehicles. We have built up many long-standing relationships, ensuring that they deliver the level of service demanded by Detailed travel documents Audley clients. Our local guides and drivers, where appropriate, are the Approximately two to three weeks people you will meet. In many cases we before you travel we will send you all know them personally, in all cases we your travel documents presented in a ensure that they are of the highest convenient travel organiser. As well as calibre. They are there to do much your full itinerary and travel more than show you specific sights and documents, there will also be The New Mill, our offices on the outskirts of provide factual information. They will additional information such as Witney in west Oxfordshire be able to tell you about local life, recommended restaurants and culture, cuisines and customs; and, practical tips. A few days before you Reputation and quality where applicable, act as translator. In travel your specialist will call you to Well over 80% of our clients have certain parts of the world a specialist have a final talk through your itinerary travelled with us in the past or have guide is more appropriate, for example, and answer any last minute questions had Audley recommended to them. a wildlife expert. you may have. When you book with us you are assured of quality arrangements if only for the fact that we simply cannot afford to risk our excellent reputation. Our service has been recognised by the readers of well-known publications Responsible travel including the Guardian & Observer, the We have a firm commitment to Daily Telegraph and Wanderlust minimising the environmental and magazine, where we have consistently social impact of travel, and strive to featured in their ‘best tour operator’ ensure that a visit from an Audley awards for a number of years. client has a positive effect on the destination. We have a Personal service firm commitment to the principles of We are committed to offering you a First class guides ‘responsible travel’ and have been very personal service, with all your awarded AITO 5 star status (the arrangements being handled by one A smooth journey highest achievable) for our policies and country specialist. They will remain We have procedures in place for practises. We continue to work with your one point of contact and will take dealing quickly and efficiently with AITO, and a number of other bodies, responsibility for the smooth operation mishaps from minor flight time to improve our policies. For more of your trip. They are supported by a alterations to more fundamental details please refer to our website team of specialists for that region and a changes. If problems do occur we will (www.audleytravel.com/rt) where you professional administration and rapidly rearrange your itinerary to will find details of our responsible management team. make best use of your time given the travel policy and also our Travellers’ changed circumstances, not simply Code. If you are particularly interested From the moment you contact us, we cancel part of your trip or leave you in these issues, your country specialist are here to answer your questions sitting in an airport waiting for hours will be able to tell you more. accurately and honestly, be they about for a rescheduled flight. Importantly, in specific arrangements or any more these situations we will do everything Legal liability general queries you may have. We are possible to minimise any extra costs We are a UK company and hence must experienced travellers with a thorough involved – in the vast majority of cases fully comply with English law. When and in-depth knowledge of our no extra charges will be made. If a booking with us you can rest assured specialist destinations, and the benefit problem does occur while you are that your arrangements are carefully of this experience is yours throughout. travelling you can contact us on our 24 planned as we have a reputation to When we do not know the answer to hour number. We will do everything in maintain and are legally liable for any a question we will endeavour to find our power to rectify the problem omissions or negligent acts. You may out and get back to you as soon as immediately rather than allow it to not find you have this level of possible. spoil your trip. reassurance if you make your own travel arrangements independently.

[ Why travel with us? 11 Introduction to Indonesia

Key facts: Population: 229.97 million Currency: Indonesian Rupiah Land area: 1.92 million square kilometres Time difference: GMT+7-9 hours Major languages spoken: Indonesian, English, Javanese Capital city: Jakarta

Introduction Indonesia is an archipelago of more than 17,000 islands with volcanic peaks covered with terraced rice-paddies, and low-lying atolls ringed by glorious beaches. Unified only by a common currency and a basic trade language, the Indonesian people are a mixture of many different cultures and religions whose costumes and customs vary between islands and even between valleys. From Stone Age tribes hidden in 's remote forests to devout Hindus making their daily sacrifices at Bali's countless temples and shrines, life here proceeds at a different pace. The country's attractions are endless. Though fringed by wonderful beaches, Bali gets even better inland, its mellow, devout population politely dismissing the trappings of the material world. The islands of Nusa Tenggara, including Lombok, Sumba and are less visited, with natural untouched beauty and even better beaches creating perfect tropical hideaways. Java is at the heart of Indonesian life, its regional cities bright with dance and music, ancient temples set amongst terraced rice paddies, and active volcanoes. The jungles of Kalimantan and offer a last refuge to the endangered orang-utan, while remote Sulawesi is almost a country in itself, with ancient tribal cultures, great diving and an untouched inland world of forests and volcanoes.

Domestic flights within Indonesia: It is worth being aware that flights within Indonesia often do not follow their schedules leading to delays on the ground. In a worst case scenario amendments to the airline and route you are travelling will be necessary. Our local representatives will be there to assist you if you encounter any of these problems as they are best placed to help you at the time.

There are a number of airlines within Indonesia that have been put on an aviation blacklist by the EU as a result of an International Civil Aviation Organisation (ICAO) audit. The airlines on this list are banned from operating within the EU as the EU has concluded that they are operating below essential safety levels. For domestic flights in Indonesia, Audley will always endeavour to use EU approved airlines such as Garuda Airlines. However, in order to reach some parts of Indonesia, such as Kalimantan and all islands east of Lombok, the only option is to use an airline that appears on this list. If you do not wish to use an airline that appears on this list please let your specialist know and they will talk through the alternative itineraries that are available to you. It is essential that you check the validity of your travel insurance if you wish to go ahead with an itinerary that includes one of these airlines.

Ramadan and Idul Fitri 2013 (July/August): Ramadan is the ninth month of the Islamic lunar calendar and starts on approximately 9th July 2013 lasting one month until Idul Fitri on 8th August 2013. The cultural experience of travelling during Ramadan can be interesting and the impact is small in most areas. The resounding feedback from previous clients travelling at this time is that it is a not a problem unless touring in the week before and after Idul Fitri (also known as Hari Raya, Aid Al Mubarokh Day or Lebaran Day) which is the celebration at the end of the fasting period. During this period you should expect significantly longer travel times due to the crowded roads, trains and airports; key sights such as Borobudur, and Bali's southern beaches (as well as the road and ferry routes linking Bali to Java) will be much busier than normal. Please also note that you may struggle to find restaurants open during the day in the most remote areas of Java where there are only Muslim communities - this is a very rare occurrence.

Yellow fever: Please note that if you are travelling to Indonesia from a country that is considered to have a risk of yellow fever by the World Health Organisation (WHO) then you may be asked to provide proof of vaccination against the disease upon arrival. Please see the 'populations at risk' section of the WHO website for further details and consult with your GP for up to date advice. http://www.who.int/mediacentre/factsheets/fs100/en/index.html.

J F M A M J J A S O N D

Avg Max Day Temperature (0C)

Avg Min Night Temperature (0C) Ubud Avg Hours of Sunshine

Monthly Rainfall (mm) 341 332 271 135 134 86 109 56 99 138 186 306

12 Introduction to the region Introduction to Indonesia

J F M A M J J A S O N D

0 Avg Max Day Temperature ( C) Avg Min Night Temperature (0C) Yogyakarta Avg Hours of Sunshine

Monthly Rainfall (mm) 375 314 363 179 142 61 32 24 52 136 219 284

J F M A M J J A S O N D

Avg Max Day Temperature (0C)

Avg Min Night Temperature (0C) Pangkalan Bun Avg Hours of Sunshine

Monthly Rainfall (mm) 239 261 275 250 263 169 145 139 162 164 273 323

Introduction to the region 13 Introduction to Indonesia

14 Introduction to the region Introduction to Indonesia

Please note that the scales on the above maps may vary

Introduction to the region 15

Top: Paddy fields and Mount Agung, Bali, Indonesia Left: Deserted bay in Indonesia Lower left: Traditional dance performance, Bali, Indonesia

16 Photographs of the region

Top: Buddhist man meditating, Bali Left: Uluwatu cliff temple in Bali, Indonesia Right: Orang-utan, Tanjung Puting, Indonesia

Photographs of the region 17 Itinerary in Detail

Friday London to Singapore 04 October, 2013 Singapore Airlines - Flight No: SQ317 - Dep: 11:30 - Arr: 07:20 - (next day); Class: Economy Class; Non-stop flight

Saturday Singapore to Denpasar 05 October, 2013 Singapore Airlines - Flight No: SQ942 - Dep: 09:35 - Arr: 12:05 - (same day); Class: Economy Class; Non-stop flight

Tjampuhan Hotel, Ubud Dinner only Denpasar airport to Ubud group tour transfer

You will be collected from the airport and transferred north to Ubud - a drive of around 90 minutes past Bali's busy streets as shops, temples and offerings fly past. Afternoon at leisure in Ubud Welcome three course dinner at The Bridge restaurant. Bali introduction

People say that the Balinese people have reached self-content. They are proud of having preserved their unique Hindu culture against the advance of Islam, the dominant religion throughout Indonesia. This is still reflected in day to day life and Rice terraces outside Ubud, Indonesia can be seen in the numerous ceremonies, festivals and magnificent temples and

palaces. The Balinese are skilled artisans and are also noted for their traditional dance, the distinctive music of the gamelan and for their skills in weaving cloth. The rise of tourism on Bali since artists began flocking here in the 60's has not changed local customs and still today it is the law in Bali that no building can be higher than a palm tree. Roads can be busy especially around the southern beaches and on the way to Ubud but there are still quiet spots of the island to be explored as well.

Bali can be whatever you want it to be and you will have your own reasons for choosing to come here. By making a small effort to speak to hotel staff, or locals you might run in to on the beach or around the villages you can open up a whole new world. Traditional temple ceremonies, cock fights, cremations, weddings, sacrifices and local homes can all be seen with help from friendly local people but you will need to step out of your comfort zone to witness these. With no set schedules these types of activities are very difficult to arrange in advance and those that are pre-arranged generally cater to western tastes. We have had many happy clients return and by and large their most memorable times have been the unplanned moments that capture your passion for travel. Speak to your hotel general manager if you are struggling to make contacts, generally they have spent a long time on Bali and will be close enough to their staff to make an introduction to some one who can help. We have a team of local guides that can also be of assistance so please do speak to them about the type of tour you are looking for when you meet. Itineraries can be flexible and free time is there to be filled so do make the most of your time on this beautiful island. Ubud introduction

Western artists and intellectuals began visiting Ubud in the 1930s and aided in the expansion of the local Balinese arts and crafts scene. From this time Ubud became known in Bali for its art, music, architecture and dance. It is located in the centre of the island, within 90 minutes of the popular south coast and a couple of hours from the quieter beaches of the north, east and west coasts. The central region of Bali is arguably the most scenic and Ubud is an ideal place to base yourself if you are planning on exploring all that Bali has to offer away from the coast. Cycle around the paddy field covered foothills of a nearby volcano, immerse yourself in village life, or visit one of the island's iconic temples.

The slightly cooler temperatures in Ubud mean exploring the gallery lined streets and markets is a little more comfortable than on the coast, however being located

18 Itinerary in Detail Itinerary in Detail

at a higher altitude you will see more rain here, particularly in the afternoons when tropical showers occur year round.

Over recent years the popularity of Ubud has increased and there are many hotel options on offer. The more central areas have the advantage of being closer to the restaurants, markets and galleries whereas hotels on the outskirts generally have the advantage of stunning valley views and more tranquil settings. The best markets and galleries tend to be in the villages around Ubud and are best reached by taxi or on a tour. The nearby villages of Tegallang and Jati are noted for their woodcarvings and the village of Celuk is home to numerous jewellers, some of whom will custom-make pieces. South of Tabanan, in Pejaten, one can find traditional pottery.

Rice terraces outside Ubud, Indonesia

Sunday A cultural tour of Ubud and the surrounding villages 06 October, 2013 group excursion with lunch

Your first stop on this full day trip is in Ubud itself where you will have the Tjampuhan Hotel, Ubud opportunity to browse through the galleries of prominent Balinese and European Breakfast and lunch are artists at one of the town's excellent museums. There are several good ones to included choose from, our current favourite is the Neka museum. You can watch gold and silver craftsmen at work in the village of Celuk, visit the woodcarving galleries in Mas and test your bartering skills in the local market. You will also visit Ubud Palace which is still home to the local royal family. You can walk around most of the large compound with its traditional buildings. On leaving Ubud you will then travel along the back roads passing stunning rice terraces in Tegallalang, visiting Tampak Siring with its holy springs and finally stopping at Batuan to see some traditional Balinese houses. During the day you will be taken for lunch in a local restaurant.

Distant view of Mount Agung from Ubud, Indonesia

Monday At leisure in Ubud 07 October, 2013 recommendations for your free time - ideas only

Ubud is the cultural heart of Bali, attracting artists from all over the world since the Tjampuhan Hotel, Ubud 1930s. As a consequence there are some excellent art galleries scattered around Breakfast and dinner are the town. One of our favourites is the Museum Lukisan (The Palace of Fine included Arts) located on Jalan Raya near the centre of town. This art gallery is one of the oldest in the town. Established in the 1950s, it illustrates the progression of Balinese art in a stunning setting surrounded by a beautiful garden. Another interesting gallery is the Seniwati Gallery of Art by Women which sells excellent quality paintings by local female artists. This gallery is located just along from the

Itinerary in Detail 19 Itinerary in Detail

market in the direction of the post office on Jalan Raya.

The scenery around Ubud is spectacular; steep sided gorges with terraced paddy fields lead down to fast flowing rapids offering fantastic panoramas. If you are feeling energetic there are many local companies that organise white water rafting, mountain bike tours or paddy field walks, if not just take your time stopping off for a drink in one of the many delightful side cafes.

A must whilst you are in Ubud is to go to one of the many traditional dances. Locals on their way to a temple ceremony, Ubud, Indonesia Balinese dances are highly symbolic, with every movement from the dancer's head to toes being carefully choreographed to convey the storyline and the nature of the

character being performed. The stories are easy to follow with a brief outline of the story given to you on arrival. Elaborate costumes and masks help you understand who represents good and evil. Your hotel will have a list of places where dance performances are occurring.

Ubud is also a shoppers paradise from the bustling Pasar Seni (art market) full of sarongs, silks, scarves, carvings and jewellery to the more established shops selling art work such as carved masks, puppets, painted flowers and fruits and paintings with elaborately carved wooden frames.

Food is a major part of Balinese life and there are numerous cookery schools. PAON and Casa Luna are two of our favourites and they come highly recommended from staff and clients. We can book these in advance for you or you can try and secure a place when there, but they can be fully booked in the high season. There are many more ad hoc options advertised around town that you may also wish to try.

The Balinese regularly bathe in the sacred waters of the 10th century Pura to heal their body and purify their mind, not to cool down or to hang out. The ritual includes offerings, prayers and blessings from the temple priests. It is located around thirty minutes east of Ubud and you can ask your guide to go via here if you have a an excursion or transfer booked with us going this direction or alternatively get there under your own arrangements. There is a pool for public bathing (bring a sarong and swimwear) which has springs gushing out through waterspouts. You can enjoy captivating views of the exquisite twin shrines and the split gate at the temple premise from the main courtyard. On your way out you may wish to avoid the obligatory tables filled with T-shirts and other cheap trinkets being sold by going out through another route.

Local temple ceremony, Bali Kecak dance performance Pura Dalem temple and dinner group excursion and dinner

This evening you will have the opportunity to see one of the most famous of all

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Balinese dances. The Kecak dance is taken from the Hindu epic Ramayana, which tells the story of Prince Rama and his rescue of Princess Sita, who has been kidnapped by the evil King of Lanka, Rahwana, and somehow with the help of the white monkey army, Rama rescues his wife and defeats the evil Rahwana. It is unusual because it has no musical accompaniment like many other Indonesian dances do, instead, a troupe of over 50 men serve as the chorus, providing the music for the story in a series of constant vocal chants that change with the mood of the actors and making a wondrous cacophony of synchronized "chak-achak- achak" clicking sounds while swaying their bodies and waving their hands. From that chanting noise of "chak-achak-achak", came the name of the dance "Kecak". The dance lasts roughly an hour and after the dance, you will be taken for dinner.

Tuesday Ubud to the Menjangan 08 October, 2013 group tour transfer

Today's sightseeing transfer will take most of the day and show you some of Bali's The Menjangan, Bali Barat stunning sights. All meals are included

This morning you will take a scenic drive to the village of Jatiluwih, about 20 kilometres north of Tabanan, in Bali's western region. Famous for the magnificent panorama of it's rice field terraces, the word Jatiluwih literally means "really, really beautiful".

Once you stop you will be kitted out by your guide - please check you are happy with your bike set up before you set off. The route you cycle will take you along a mix of quiet roads, dirt tracks and mud paths through the paddy fields. You will pass through small local villages where you will see cages of fighting cocks, coffee and rice being dried out under the sun, and local people just going about their day to day work. Views of the stunning paddy fields in this area are plentiful and you will feel miles away from the hustle and bustle of southern Bali. Along the way you will pass several temples so please bring a sarong (or tell your guide at the start if Local man in the paddy fields outside Ubud, Indonesia you don't have one and he can find you one to buy for a minimal cost in the village) if you would like to visit. You will also cycle past traditional hot springs that you are welcome to try if you have brought your swimwear, the setting is quite unique and you won't often get the chance to do this.

Although the cycling is primarily flat or down hill there are two steep uphill sections that would test anyone in this heat so there is no shame in getting off to push for a couple of minutes. If you would prefer not to cycle then you can still see the scenery from the comfort of the support vehicle.

After your cycling you will be taken for lunch (included) in a nearby restaurant that boasts excellent views of the area. After lunch you will continue your journey. As you pass the town to Baturiti the roads start to wind their way up the slopes and the summits of Mount Batukaru and the eight other +1,500m peaks on your left begin to feel very close! After around 90 minutes you should reach the cool mountain area of Danau Bratan. Pura Ulun Danau Bratan is a very beautiful and important temple that was founded in the 17th century and dedicated to Dewi Danu, the goddess of the waters. It is built on a small island near the edge of a lake and is one of the most iconic images in Bali. Enjoy some time stretching your legs around the lake and finding the perfect spot to take a photograph before the leg to Pemuteran which sees you travel along a mountain ridge overlooking the twin lakes of Danau Bayan and Tamblingan before make the descent past beautiful Balinese villages to the north coast.

The journey time from Ubud to Jatiluwih is around 90 minutes; it is another hour to Lake Bratan. Pemuteran is about two hours further on and from here it is around 30 minutes to Bali Barat National Park.

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Bali Barat introduction

West Bali National Park (more commonly known as Bali Barat) covers around 75,000 hectares of grass land, coastal savannah and tropical waters. The area dominates western Bali and is one of the few places on the island where you really can 'get away from it all'. For nature lovers the park is home to more than 200 species of plants as well as leaf monkey, macaque and mouse deer and these can be spotted on jungle treks, horseback and mountain biking trips. Bali Barat is home to the ultra rare Bali starling, only found in this part of Bali there are thought to be less than a dozen left in the world. Off the coast the clear waters are arguably the best Indonesia, with Menjangan Island easily accessible for diving or snorkelling trips.

Menjangan Island and Java's east coast in the distance, Indonesia

Wednesday Activities at The Menjangan 09 October, 2013 recommendations for your free time - not included

Explore Bali Barat National park on foot, horseback or mountain bike. This perfect The Menjangan, Bali Barat introduction to Menjangan takes in the views of the forest and beach guided by the All meals are included Menjangan's expert staff. Each of the following activities can be arranged at the front office or with guest relations each morning at breakfast. Tours leave daily and NOTE are subject to weather conditions.

The day in Bali Bird watching Barat National Park is With over 120 species of bird thriving in the national park, many of the endangered left free for you to chose species list, a guided tour is a rewarding experience. Look out for the Bali Starling how you spend your and visit our breeding program, these rare and endemic birds are fearlessly time. protected as the fight their way back from extinction.

Two hours bird watching : US$ 25++ / person

Trekking and Biking Explore the jungle on foot or jump on a bike. Listen to our trained guides share their secrets, find out which leaf to use for antiseptic and which one to grab for the perfect manicure. Discover some of the best views, only reachable on foot. Keep quiet to discover the Menjangan, a unique species of deer whom the resort borrows its name from. Chance upon a monitor lizard sunning himself on a warm rock or a family of monkeys in search of lunch. Our guides can answer your questions about the conservation projects the resort is involved in and the many animals, flora and fauna that live in the park. A forest trek is a great introduction to Menjangan National Park, an opportunity discover at your own pace.

Biking around Bali Barat, Indonesia Two hours forest trekking : US$ 25++ / person Two hours adventure biking : US$ 25++ / person

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Horse Riding Experience the beauty of Menjangan National Park on horseback. Take in the views of the jungle and beach, guided by the Menjangan's trained staff who tailor each trek to suite your riding ability. We recommend early morning or late afternoon for horse trekking, to avoid the heat of the mid day sun. The two hour afternoon trek ensures you see the best of the national parks varied landscapes; from the forest to savannah to the beach and coral reefs. Make the most of the evening light and join a late afternoon trek, leaving at either 4pm or 5pm bring your camera to capture the incredibly beauty of Menjangan.

One hour horse riding : US$ 40++ / person Two hours horse riding : US$ 70++ / person The price includes helmet, gloves and boots

** means an additional 21% tax and service are added Prices and activities correct at time of writing. Activities at The Menjangan recommendations for your free time - not included

The Menjangan is surrounded by a diverse and beautiful water sanctuary; Menjangan Island is considered one of the best in Bali. Each of the following activities can be arranged at the front office or with guest relations each morning at breakfast. Tours leave daily and are subject to weather conditions.

Kayaking Kayak though the maze. Go for it on your own, or with a guide to explore the best of the bay. The Menjangan has both single and double kayaks with life jackets on hand.

One hour kayaking single - without guide from US$ 8++/kayak One hour kayaking double - without guide from US$ 12++/kayak Two hours kayaking single - with guide from US$ 25++/kayak Two hours kayaking double - with guide from US$ 35++/kayak

Dive/Snorkel at Menjangan Island Seven world class dive sites lie off the coast of Menjangan Island, a short boat ride from the Menjangan. This small, uninhabited island off the northwest coast is one of the most spectacular coral reefs in Bali. Underwater sites range from sheltered and shallow coral gardens to vertical reef walls smothered with sea fans. From pygmy seahorses to schools of snappers, vivid gorgonians to reef sharks, sand banks with garden eels to magnificent formations of hard corals. Visibility is normally excellent, ranging between 15 and 50 metres.

Snorkel Snorkelling tour to Menjangan Island (min 2 persons): US$ 50++ / person RENTAL GEAR Fins, boots, mask & snorkel : US$10++ / person Wetsuit : US$ 5++ / person Underwater light (including batteries) : US$10++ / person

Dive The standard price of a days diving, which includes two dives, all equipment hire, lunch, national park fees and insurance is $145 per person based on two or more people diving. If there is just one person there will be an additional single supplement. Night dives off the beach cost $75 per person (based on two or more divers) and is a very special dive as a species called ‘Mandarin Fish’ congregates here most evenings and can only be found in certain parts of Asia, certainly an experience not to be missed!

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++ mean an additional 21% tax & service charge is added. Prices and activities correct at time of writing.

Thursday Bali Barat National Park to Ijen 10 October, 2013 group tour transfer

From the Menjangan you will be transferred to the ferry harbour at Gilimanuk. You Ijen Resort & Villas, Ijen will take the public ferry across the Bali Straits to Ketapang on Java. From here you Plateau will be taken to your accommodation at Ijen. The whole journey should take about All meals are included three hours depending on the ferry times.

Java introduction

Java (or Jawa as it's locally known) is a study in contrasts: traditional and modern; rich and poor; spiritual and worldly stand side by side on this bustling island that is home to over 130 million people. In fact almost two thirds of Indonesia's population live here on an island that covers just 7% of the country's total land mass. Many cities have the look of a modern metropolis but still have patches of sugar cane, water is sold by the can and most of the hotels have experienced some sort of scandal or revolution, or a visit from Charlie Chaplin or Joseph Conrad. Ijen Plateau, Indonesia The temples and volcanoes are some of the most spectacular you will see and away from the cities the horizon is always pimpled with mountains and you are never far from the rice, which glows like green fire. Ijen Plateau introduction

Ijen Plateau is part of the larger who's major draw card is the stunning Kawah Ijen, a beautiful sulphur lake which glistens turquoise. Apart from the impressive crater climb there is a large reserve of wooded savannah with a population of monkey, deer, wild buffalo and oxen. The scenery is some of the most beautiful in Java and there are several coffee plantations to walk around as well as small villages you can visit.

The Ijen Plateau is a rewarding destination providing you have a sense of adventure! The tourist infrastructure in this part of the country is generally of a much lower standard than other, more popular destinations on the island. There is only one vehicle supplier in the area so it is harder to have direct control over the quality. We do our utmost to secure the best vehicles and guides available in the region but please be prepared for lower standards than in other areas.

Volcano view, Yogyakarta, Java, Indonesia

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Friday Early morning trek up Ijen 11 October, 2013 group tour excursion

After an early breakfast you will drive through the rural countryside around Mount Ijen Resort & Villas, Ijen Ijen past many clove and coffee plantations to Pal Tuding (ranger post), from where Plateau the trek begins. To reach Ijen Plateau can take approximately two hours and the All meals are included walk is very steep at times. You will trek through twisty shady trails until clearing the tree line and finding yourself with wonderful panoramic views across the Bali straits. The pathway then leads you to a spectacular view point for the eerie turquoise crater lake. Wafts of multicoloured smoke drift upwards from beneath you and all along the shoreline are bright yellow sulphur deposits creating a barren but beautiful landscape. Whilst here you will see Indonesian sulphur miners who descend into the crater and return with around 80 kilos of heavy sulphur on their shoulders. Having experienced the panorama from Ijen Plateau you will descend back to Pal Tuding where your vehicle is waiting.

Ijen craterlLake, Ijen Plateau, Indonesia The walk/trek is steep at times and demands some care and attention. Walking boots or trainers with good grip are ideal. Please note that in the dry season, the

path can become very slippery due to a layer of loose rock and dust. Please take great care when descending from the crater rim.

If you would prefer not to take part in the trek you can spend the day relaxing at the hotel.

Saturday Ijen to Surabaya 12 October, 2013 group tour transfer

After breakfast your guide will collect you for your transfer to Surabaya. This is a Majapahit Hotel, Surabaya lengthy drive which can take around seven hours in total but you will stop off en- Breakfast is included route for refreshment breaks along the way.

Surabaya introduction

The capital of east Java, Surabaya has a population of some three million people and is an important economic and industrial city second only to Jakarta. The town is a contrast of new and old, and strolling around the old part of town makes for an interesting diversion, particularly with a trip to the spice market and Mesjid Ampel mosque in the Arab Quarter. The city is lively but has relatively few points of interest for the visitor and an overnight stay is normally enough to satisfy unless your trip is timed to head over to where you may be lucky enough Local girl in Surabaya, Indonesia to watch the bull racing (generally August - October, weekends only).

Surabaya, Indonesia

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Sunday Half day city tour 13 October, 2013 group excursion with lunch

Today you will spend some time exploring the city sights for which Surabaya is very Majapahit Hotel, Surabaya rarely recognised. As a mixed cultural city you first visit the Chinese Quarter and Breakfast and lunch are have the opportunity to wander around the old shop houses. The Arab Quarter is included the next on the list and is the only organised Arab Quarter in Indonesia. Within the Quarter and possibly the highlight is a typical Arabian market where exotic vegetables and spices spill out from the crowded stalls. The House of Sampoerna is a cigarette museum which provides an interesting experience. You will have lunch in a local restaurant.

The itinerary for today may be subject to some changes to ensure that you also have time to take in the highlights of the East Java Anniversary festival.

House of Sampoerna, Surabaya

Monday Transfer from hotel to airport 14 October, 2013 group tour transfer

You will be collected from your hotel and taken to the airport in time for your Rimba Lodge, Tanjung flight. Puting All meals are included Surabaya to Pangkalan Bun Trigana Air - Flight No: TGN 712 - Dep: 15:25 - Arr: 16:35 - (same day); Class: Economy Class; Non-stop flight

Kalimantan introduction

Covering the lower two thirds of Borneo, the third largest island in the world, Kalimantan is known as the land of a thousand rivers. The main street of town is usually a river and there are probably more boats that cars. Although many cities are pretty faceless 'oil towns' the main draw card for Audley clients is Tanjung Puting National Park - arguably the best place in the world to search for wild orang-utan in the dense rainforest.

Due to the nature of domestic travel in Indonesia, flights to Kalimantan are often Proboscis monkey, Tanjung Puting, delayed or rerouted. If your flights need to be changed to an alternative route then Indonesia we will be able to obtain a refund for your original flight tickets however there may

be an additional charge for the new routing (ie if you need to fly via another destination it would require two flights and therefore cost more). In this case then there may be a small extra cost that we would need to take from you to cover this charge before you travel or if you have departed this can be paid to our local agents. We will of course inform you as soon as we hear about any changes and can discuss the options with you. Pangkalan Bun introduction

Pangkalan Bun is the gateway to Tanjung Puting National Park and a pleasant stop over if travelling elsewhere in Kalimantan. This tidy town with its wide streets, attractive residences and warm and friendly locals creates a convivial and appealing atmosphere. Please note this is a dry town.

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Pangkalan Bun, Kalimantan, Indonesia Pangkalan Bun to Tanjung Puting National Park group tour transfer

From the airport you will travel around 25 minutes by car to the small port town of Kumai. At Kumai you will be welcomed on board your Klotok boat by the friendly crew and begin your journey upstream.

The first stage of your journey is along the main shipping route that leads out to the Java sea and you will pass several trade and passenger boats, as well as the simple shacks that the Dayak tribes have built on the waterfront. After about 30 minutes you will escape the river traffic and head up a tributary called the 'Big' Sekonyer River. This river forms the border of Tanjung Puting National Park and slowly narrows and fills with and palms as you journey along. The open upper deck allows you to soak up the sunshine and look out on to the rainforest where you may see proboscis monkey, crab-eating macaque, false gharial crocodile and perhaps even your first orang-utan!

On route you are likely to see all manner of wildlife so having your binoculars and camera handy is a good idea! Tanjung Puting introduction

Staying in Tanjung Puting is something truly memorable. Making your way through the national park, along its narrow backwaters under the jungle canopy, you get an instant feeling of being back to nature. You are captivated completely by the purity of the air, the openness of the night sky with the most remarkable view of the Milky Way, the magnificence and dignity of the gentle orang-utan, the thundering downpours that instantly cool the air, and the clarity of the brilliant crimson sunsets.

The national park itself is mainly composed of low lying swampy terrain with a complex pattern of black water rivers running through it. Mangrove swamps line the rivers with the forest canopy developing away from here up to 150 feet high. Short treks through the forest generally follow ranger's trails but if you want to explore further a field you will be creating your own path through some of Borneo's most pristine jungle.

Most people visit Tanjung Puting to see the 5,000 plus orang-utan that are spread wide across the 4,000 square kilometre park. There are three feeding stations in the park and they all provide supplementary food to the orang-utan. This means they cannot remain wholly dependent on the feeding sites and are instead encouraged to explore further a field. The orang-utan that do come to the feeding sites are generally mothers with young offspring and recently released animals that have been rescued or have been orphaned after loggers killed their parents. The

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feeding takes place on platforms a few metres above the forest floor so they don't feel so vulnerable. You will sit on fallen trunks only about 10 metres away from them and will have rangers along side you. The orang-utan may come to the platform from anywhere in the jungle (there are no areas of the park fenced off for rehabilitation) so you have to be aware to move quickly if you are between them and the food, or indeed if you are between a male and a female. Your guide and rangers will be there to look out for you but these animals can be unpredictable when agitated and they have an extremely long reach and strong grip that has injured people in the past.

The park is generally seen as being much less touristy than Bukit Lawang in Sumatra and Sabah and Sarawak in Malaysian Borneo. This is largely down to the difficulties in reaching the park and the fact that Dr Galdikas who campaigned for the Park's opening in 1982 has been a strong influence in protecting the area from development. This all means that the park is an amazing experience for those who want to enjoy the rainforest as it was meant to be seen; unspoilt, tranquil areas home to a fascinating array of animal and plant life.

Aside from the orang-utan, some of the larger animal species that you may see in Tanjung Puting include proboscis monkey, gibbon, rare clouded leopard, huge , civet, Malaysian sun bear, crocodile, several kinds of deer and a type of wild cattle known as . For the bird lover there are over 220 species here, including the symbolic hornbill, kingfisher, white egret and several other endangered water birds. There are also numerous types of fish, leech, snake, frog and other reptilian life lurking in the swampy grounds.

Sensible clothing is of course a must for your time in the rainforest with well worn boots high on the order as heavy rains may fall at any time of the year. This is a malarial zone so tablets should be taken and 'deet' spray and other prevention methods are strongly recommended.

Camp Leakey:

Camp Leakey is located within Tanjung Puting National Park and was established in 1971 by Dr. Biruté Galdikas. It was named after the legendary anthropologist, Louis Leakey, who was both mentor and an inspiration to Dr. Galdikas as well as Drs. Jane Goodall and Diane Fossey. Originally consisting of just two huts, Camp Leakey is now an assemblage of permanent wooden structures designed to provide a base for scientists, staff, students and PHPA guards.

Over the years, Camp Leakey has supported the research efforts of dozens of scientists and students including graduate students from Indonesia (Univeristas Nasional & Universitas Gajamada) and North America. Projects have ranged from research into orang-utan, proboscis monkey, gibbon and leaf-eating monkey behaviour and ecology, to studies of orang-utan sign language abilities and cognition, to leech behaviour and riverine ecology.

A 200 metre boardwalk made of ironwood was constructed by the provincial government in the 1970's to bypass the seasonal swamps that can isolate the high ground at Camp Leakey from the river. Used by orang-utan as well as people, the boardwalk may be the first place you will meet one of Camp Leakey's "bicultural" great ape residents. These orang-utan are the last of the ex-captive orang-utan released into the nearby forest during the 1970's and early 1980's. Now, orang- utan rehabilitation is conducted in other areas of the park, but the Camp Leakey residents, mostly females and their offspring, spend their time both in the forest and in Camp. They provide visitors a chance to view free-ranging orang-utan close- up.

If you wish to donate to or join the Orang-utan Foundation or just learn more about their work please visit www.orangutan.org.

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Sunset, Tanjung Puting, Indonesia

Tuesday Pondok Tanggui and Camp Leakey orang-utan posts 15 October, 2013 group excursion with lunch on board

You will wake early this morning and enjoy breakfast at the lodge before boarding Rimba Lodge, Tanjung your boat. Head upstream today where the jungle thickens and you can try to spot Puting wildlife from the deck. The journey takes about an hour and 15 minutes and you All meals are included will arrive at Pondok Tanggui (Post 2) in time for the daily orang-utan feeding at 9am.

Accompanied by your guide and a local park ranger you will walk deeper in to the jungle along small tracks. You will probably be joined by a limited number of other visitors at the feeding site where you can witness these huge creatures from just metres away. Return to the post where you can visit the small orphanage they have before boarding the boat around 11am and cruising further upriver.

You will soon turn off the 'Big' Sekonyer and on to the 'Small' Sekonyer or Crocodile River. As the name might suggest, this is a small river with lots of crocodiles. Your journey to the famed Camp Leakey takes about two hours and you will have lunch prepared on route by your boat crew. Fresh fish/chicken/beef/vegetables and fruit are made into fantastic Indonesian dishes for Male orang-utan, Tanjung Puting, Indonesia you and drinks are available at all times.

Arrive in to the famed Camp Leakey (Post 3) around 2pm and take your time looking around the research centre and meeting some of the scientists, researchers and local rangers....as well as the resident orang-utan! Again you will trek further in to the forest for the feeding session where you may like to try and spot the orang- utan from the family photos they have on the walls of the research centre. After the feeding you may like to take a short trek through the forest or you can head straight back to your boat to return to Rimba Lodge. The journey home is downstream and takes about two hours and 30 minutes.

**Depending on recent wildlife sightings and local conditions the itinerary for these two days is subject to change.

Wednesday Pondok Tanggui orang-utan post, Pesalat rainforest station 16 October, 2013 and Tanjung Harapan village group excursion with lunch on board Rimba Lodge, Tanjung Puting Head upstream to Pondok Tanggui (Post 2) where you can go to the feeding All meals are included station to see the orang-utan that gather here from the depths of the jungle or alternatively you can take a trek through the forests with one of the resident rangers. If you are lucky you may see orang-utan swinging through the trees heading to or from the feeding site. Of course the jungle is filled with other creatures and you only have to be patient to see the wildlife all around you.

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Back on the boat you will take a freshly prepared lunch on route back downstream to the rainforest station of Pesalat. This is a Government and NGO sponsored site that is attempting to reseed a part of the national park largely destroyed by illegal logging and forest fires. It is quite amazing to see the work involved in trying to recreate rainforest that has taken thousands of years to develop. Your guide will help you chat to the local villagers working here and you may come across volunteers from other countries that are here to help.

Slightly further downstream is Tanjung Harapan (Post 1) where you can travel in to the jungle to see the feeding at 3pm. This is the smallest of the posts and sees very few visitors. It is a real favourite for Audley, the local family that lives here are as Orang-utan, Tanjung Puting, Indonesia friendly as they come and the kids will be keen to give you a game of ping pong on

the weathered table in the middle of the jungle! You can enjoy a trek around the area after the feeding or cross over the river to the Tanjung Harapan village. This is the largest settlement in the area and you can walk through the tiny village seeing the playful kids, small fish farms and local school. The school will be delighted if you want to visit and welcomes any kind of gift, from pens and pencils to a football for the school field (there are approximately 50-60 children).

Rimba Lodge is just over the river from the village and you will come back for dinner.

Thursday Rimba Lodge to Pangkalan Bun airport 17 October, 2013 group tour transfer

Retrace your steps back to the airport. The first section of the journey will be by Phoenix Hotel, boat and then the last 30 minutes by road. Yogyakarta Breakfast is included Pangkalan Bun to Semarang Trigana Air - Flight No: TGN 701 - Dep: 10:55 - Arr: 11:50 - (same day); Class: Economy Class; Non-stop flight

Semarang introduction

Semarang is the capital city of Central Java Province, and is in strong contrast to the nearby cities of Yogya and Solo. The city is an important commercial centre and has the only port open to large ships on the central coast. Due to its commercial heritage the city is not well visited by tourists and is usually used as a base for further exploration of the area. Nevertheless the city does have a few points of interest including the old city and the famous Chinese Gedung Batu Temple.

Tanjung Puting, Indonesia Semarang to Yogyakarta

group tour transfer

Your transfer from Semarang to Yogyakarta will take approximately three and a half hours. Traffic will be quite heavy as you escape downtown Semarang and head through the quieter, more leafy, up-town suburbs towards the city of Magelang. If the weather is good and you have a clear afternoon you will see towering to your left with Sumbing and neighbouring Sundoro to your right as you approach the city of Yogyakarta. Yogyakarta introduction

The city, which is usually referred to as ‘Jogja’, is the most popular destination for those travelling in Java and is a convenient base for exploring the surrounding area including the ancient relics of Borobudur and Prambanan. Jogja is known as the cultural capital of Java and as such has a multitude of worthwhile places to visit, most of which are conveniently found in the walled Kraton in the old town.

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Rice fields in central Java, Indonesia

Friday Morning city tour of the old town 18 October, 2013 group excursion

The tour gives you an opportunity to see some of the cultural sights that Jogja's old Phoenix Hotel, town is famous for. You will spend most of your time at the kraton (the Palace of Yogyakarta the Sultans), still the hub of traditional life and the centre of the old town. The All meals are included kraton was built by Prince Mangkubumi in 1755 who the following year changed his name to Sultan Hamengkubuwono (the Universe on the Lap of the King). The walled city of the kraton is home to around 25,000 people with over 1,000 of these serving the Sultan. In the centre of the kraton you will find the Bangsal Kencana (Golden Pavilion) which is an excellent example of the grand elegance that typified Javanese architecture during this period.

Near to the kraton you will find the Taman Sari complex, also know as the water castle (or the old Dutch name of waterkasteel). This once served as a pleasure park of pools for the sultan and his cohorts and was completed in 1765. Although most the site lies damaged from war and earthquake, the bathing pools have been restored. Next door to the Taman Sari is the bird market which you may find somewhat chilling due to the many hundreds of birds on sale as pets. There is also a smaller section where you will see snakes and other reptiles. Ask your guide to Prambanan, Yogyakarta, Indonesia take you up Pasar Ngasem where from the walls of the Taman Sari you can enjoy a good view out over Jogja.

For history buffs, it is worth visiting the Sono Budoyo museum in front of the kraton where you can admire the extensive collection of antiques and historical artefacts. As well as the collection inside, the building itself (designed by Van Kartsen) is another interesting example of Javanese architecture. The area is also known for its batik, a unique art using beeswax, paraffin and a multitude of dyes to create the colourful cloth.

From the kraton you will walk up Jalan Malioboro where you can see the souvenir shops selling all manner of gifts from Ramayana masks and puppets to 'I Love Jogja' t-shirts! It should take around 20 minutes to reach Jogja's main market of Pasar Beringharjo. Here you have the chance to explore the two floor building which is piled high with batik and other clothing as well as huge stalls selling local fruits, vegetables and spices.

You will finish the morning with lunch in a local cafe. Afternoon at leisure recommendations for your free time - not included

You have the rest of the day free to enjoy at your leisure.

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Although the roads will always be busy with cars and mopeds, Jogja is a relatively easy place to navigate on foot (or with a little help from a becak) once you get to the central area around Jalan Malioboro or the Kraton.

You may wish to revisit Jalan Malioboro (Malioboro Street) which is the major shopping street in Yogyakarta, Indonesia; the name is also used more generally for the neighbourhood around the street. There are many vendors selling their merchandises, ranging from such local handicrafts as batik, rattan ornament, leather puppet, bamboo handicrafts (key holders, ornament lamps and others) as well as blangkon (Javanese / Jogjanese traditional cap) and silver goods to general little things that you may find in other trading places.

If you really want to shop then another visit to Pasar Beringharjo could also be worthwhile. This market provides traditional products in addition to similar goods sold along the arcade of Malioboro Street. In addition to local products of Jogja, products from neighbouring areas such as Pekalongan batik and Solo batik are available. There are many choices of hand made batik, printed batik, curtains with unique motifs and batik bed sheets. This place generally offers more unique goods than Malioboro.

To escape the hustle and bustle of Jalan Malioboro area we suggest a casual walk amongst the small but interesting shops along Jalan Tirtadipuran, all with their own unique charm, you can uncover some old and new batiks, interesting Javanese handicrafts and the odd genuine antique. Just a few minutes from here, you may like to visit the Tugu train station whilst in the area. Further afield you could take taxi to Tembi which is a Javanese cultural centre home to plenty of cultural artefacts, fine wooden houses and a good restaurant. Ramayana ballet at Prambanan group excursion with dinner

The Ramayana story presented in this performance is similar to that engraved on Prambanan temple. The famous Hindu story is summarised in four scenes and the entire story is presented in a series of dance movements done by beautiful dancers accompanied by gamelan music. You are invited to really plunge into the story and observe each movement of the dancers to know the coarse of the story. There is no dialog among the dancers and it is only the storyteller who describes the coarse of the story through Javanese songs (there will be a handout given so you can try to follow).

There are two places in Jogja where the Ramayana ballet is performed. First, in Purawisata Yogyakarta where it has been performed for 25 years The other place to see the ballet is the open stage (and closed-stage in bad weather) in the Prambanan temple complex. We will try to ensure you see the performance at Prambanan, however the dates can (and do) change at late notice and it is also weather dependent.

Dinner is included before the show at 6.30pm. The show will start at 7.30pm and lasts around two hours.

Saturday Borobudur visit 19 October, 2013 group excursion

The journey to Borobudur can take around an hour depending on the traffic. Once Phoenix Hotel, you arrive at Borobudur find yourself a quiet spot to sit and enjoy the serene and Yogyakarta spiritual atmosphere that seems to have infiltrated every rock. As you look out to Breakfast and dinner are the hills and forests surrounding you it isn't hard to imagine how explorers must included have felt when they stumbled out of the forest in 1814 to find such a sight lost to the world for almost 500 years.

The awe-inspiring monument features the largest and most complete collection of

32 Itinerary in Detail Itinerary in Detail

Buddhist relief sculptures on the walls of its seven terraces - all of which detail the story of Buddhist cosmology. It was thought to take 75 years to complete and although it's exact purpose is still unclear it was evidently a shrine to Lord Buddha and guide to the noble path of the Buddha. It is thought that Borobudur was abandoned following the 14th century decline of Buddhist and Hindu kingdoms in Java, and the Javanese conversion to Islam. It was then completely covered in a deep layer of volcanic ash following the eruption of nearby Mount Merapi and worldwide knowledge of its existence was only sparked in 1814 by Sir Thomas Stamford Raffles, the then British ruler of Java.

Three kilometres to the east of Borobudur is Candi Mendut. This Buddhist temple was built in 824AD by King Indera of the Cailendra dynasty. There are some Borobudur, Yogyakarta, Indonesia wonderful scriptures on the walls and the architecture is fascinating - well worth a

visit before you leave the area.

On your return from Borobudur you will stop to see a local village at work. Perched in a valley beside a river, the village of Candijero has a great setting and you will explore on the back of a horse and cart. It has numerous cottage industries you can see as well as the opportunity to meet some of the locals. You may see people tending the fields, making noodles or tofu for market and constructing small hand crafted souvenirs. The village works with a local tourism initiative and this is a good way to provide a small amount of extra income for the local population. The smiles and waves you receive from everyone you pass are a sight to treasure and the rural atmosphere is a refreshing change from in Java's normally crowded towns and cities. Farewell buffet dinner included at Ndalem Ngabean this evening.

Sunday Transfer from hotel to airport 20 October, 2013 group tour transfer

You will be collected from your hotel and taken to the airport in time for your flight. Yogyakarta to Singapore Air Asia - Flight No: QZ8102 - Dep: 07:35 - Arr: 10:45 - (same day); Class: Economy Class; Non-stop flight

Singapore to London Singapore Airlines - Flight No: SQ318 - Dep: 12:45 - Arr: 19:10 - (same day); Class: Economy Class; Non-stop flight

Yogyakarta, Indonesia

Important Notes • Flight times and the daily order of sightseeing are subject to change. • Transfer times are approximate and subject to local conditions at the time of travel. • All flight times are local.

Itinerary in Detail 33 Accommodation

OUR ACCOMMODATION GRADING SYSTEM Your accommodation is described on the following pages. Please do not hesitate to call us if you require any further information about any of the properties. We classify accommodation into the following categories. These are for your guidance only, they are based on the opinions of our staff and are therefore quite subjective. Basic: Very primitive accommodation where we are not aware of anything better in the region. Simple: Clean and simple but limited facilities. Medium: A good standard of accommodation, reasonable range of facilities. First Class: A high standard of accommodation with a wide range of facilities. Deluxe: Superb accommodation with facilities and service to match. Opulent: The world’s most unashamedly luxurious hotels, resorts and lodges.

34 Accommodation Accommodation

TJAMPUHAN HOTEL, UBUD Medium Our opinion: The property is built in traditional Balinese style. Natural stone Located just west of central Ubud in paths leading around the property have lush tropical gardens with wonderful been worn away over time and are open views of the Wos River. 63 pleasant to the elements so they can be slippery cottages overlook the picturesque and uneven. They are also steep in places valley, only a short stroll from the due to the hotels location on a hillside.

Ubud Monkey Forest, the Puri Lukisan Museum of Balinese art, the former King's Palace and traditional market.

As one of the first properties to be built in Ubud, the hotel does not possess many of the modern features that newer properties feature such as in room televisions and designer decor. Instead, the Raja rooms that we suggest will have wonderful views of the Ubud countryside and a private terrace to enjoy these at your own time. A small unique spa built into the caves in the cliff side can be found down towards the river and the simple hotel restaurant boasts wonderful valley views as dusk approaches.

Accommodation 35 Accommodation

THE MENJANGAN, BALI Location The Monsoon Lodge, home to 12 BARAT The Menjangan is in Bali Barat National Monsoon deluxe rooms and two First Class Park, on the west coast of Bali, and is Monsoon suites, is located in the heart ideal for those looking for luxury in an of the forest and is an ideal base for The resort is designed using lots of idyllic, natural setting. The resort sits in trekking, horse riding, bird watching or natural woods so it blends into the jungle full of wildlife and has far simply spotting the numerous deer or jungle perfectly. reaching views over blue sea and monkeys that inhabit the national park. mountains. Both room types have the small pool The service here is very friendly, and on their doorsteps and are a the staff are always happy and smiling, The village of Pemuteran is 20 minutes' comfortable base for your stay, the seeming to go out of their way to be drive away if you want to pick up major difference is that deluxe are kind and thoughtful. supplies, bit there are no taxis in this 40m2 and suites are 120m2. area so you will need to use the hotel This hotel concentrates on the natural transport. Alternatively, beach lovers may prefer side of Bali, so is very peaceful, with the beach villas. All seven villas include guests enjoying spotting wildlife and Rooms open air bathrooms and direct access relaxing in beautiful surroundings. Each of the four accommodation to the white, sandy beach, mangroves options offers a different experience. and coral reefs. The villas are some With just 23 rooms it never feels busy Choose from Monsoon Deluxe, 2km from the main resort and you can or crowded. Monsoon Suite, Beach Villa and walk through the forest or call for a Menjangan Residence. buggy. Relax by the large pool, explore the jungle on horseback or snorkel in some All room types have air-conditioning, The Menjangan Residence is a three of Bali's clearest water just off the free wireless internet, hairdryer, bedroom 1000m2 private estate - two white sand beach - there's plenty here minibar, TV and DVD player and an doubles and a twin. to keep you occupied. iPod dock. Food and Drink

36 Accommodation Accommodation

There are two restaurants at the A very lovely resort in an unspoiled resort. and natural area of Bali, the Menjangan is miles away in every sense from the Pantai Restaurant is beachfront and Bali experience. serves international cuisine with fresh seafood and barbe que. Not for you if you want to enjoy night life and have lots of facilities. The Bali Tower Restaurant serves Indonesian food.

Azzure Lounge and Bar at the Beach has bean bags and lounge chairs and is the spot for a cool drink.

In high season the resort showcases traditional Balinese dance in the evenings.

Activities Relax by the pool or get involved with the underwater world - snorkelling is included and diving can be arranged for a charge.

There is plenty of wildlife to spot on nature walks, and the resort has its own stables so can also offer horse riding through the jungle.

The spa is also an ideal place to relax and unwind further.

Spa Facilities The hotel has outdoor spa gazebos in the mangrove forest looking out over the water. It's probably one of the most beautiful and natural spas around.

There are four treatments available including aromatherapy, Balinese, shiatsu and reflexology.

Diving There is a PADI dive centre at the hotel and diving is excellent due to the National Park status of the surrounding waters.

Diving is from wooden fishing boats, and they offer most courses and use Scubapro equipment.

Families There is a kids' pool and babysitting at the hotel, and children will love spotting the many deer and monkeys.

Included in the price Breakfast.

Our Opinion

Accommodation 37 Accommodation

IJEN RESORT & VILLAS, IJEN PLATEAU Simple

Ijen Resort and Villas is perched on the edge of Ijen National Park and overlooks terraced rice fields and volcanoes. This small resort is conveniently located for visiting the nearby volcano of Kawah Ijen. The resort has a swimming pool, restaurant and offers trekking to Ijen Crater or sightseeing tours to nearby villages. The rooms are simple but have ensuite facilities.

The Ijen Plateau is a rewarding destination providing you have a sense of adventure! The tourist infrastructure in this part of the country is generally of a much lower standard than other, more popular destinations on the island. There is only one vehicle supplier in the area so it is harder to have direct control over the quality. We do our utmost to secure the best vehicles and guides available in the region but please be prepared for lower standards than in other areas.

Furthermore, roads are poorly maintained making journeys bumpy and a little arduous.

Our opinion: Although the resort could benefit from a renovation, this is the best property in the area and has breathtaking views over the Ijen Plateau.

38 Accommodation Accommodation

MAJAPAHIT HOTEL, Oriental in George Town, Penang. Indonesian flag. Confusion and tragedy SURABAYA Charlie Chaplin and Paulette Goddard, ensued. A British commander was First Class attended the opening of a new art-deco murdered in October and a full scale style addition to the front of the hotel invasion was launched the following Hotel Majapahit is a classic landmark in 1936. By 1942 Surabaya was month, beginning on November 10th hotel full of history and a source of occupied by Japanese forces and the 1945. This day is celebrated nationally national pride. Its graceful architecture, hotel was renamed 'Yamato Hoteru' or as Heroes Day and Surabaya is called landscaped gardens, pool, spa, gym and 'Hotel Yamato'. 'The City of Heroes' with an tennis court complete the Majapahit's appropriate monument to mark the colonial style with modern comforts The most significant part of the hotel's famous battle. that make for a pleasant rest on a busy history took place at the end of World itinerary. The 23 Garden Terrace War II. On September 19th, 1945 at For the next few months, while the rooms feature a spacious bathroom 6am, the Dutch leaders in Surabaya revolution carried on in Surabaya, the adorned with opulent gold and marble, raised the Dutch red-white-blue flag on hotel was known as Hotel Merdeka or a luxurious bedroom plus direct access the main flag pole of the hotel. It was a the Liberty Hotel. By 1946 the hotel to a terrace overlooking the symbol to show Dutch colonial control was again managed by the Sarkies magnificent garden courtyards. The 89 after the allies victory in World War II. family and underwent yet another Executive suites are larger and more Indonesians considered the raising of name change, to Hotel L.M.S (after its luxurious. the Dutch flag on top of the hotel as an founder Lucas Martin Sarkies). It insult to Indonesia's proclamation of continued as such until 1969 when a Built in 1910, the hotel was originally independence, which was made in new group of owners decided to call it named the Oranje Hotel (after the Jakarta on August 17th. By 6.30am, a the Majapahit, after one of ancient Dutch Royal family) by Lucas Martin crowd of angry Indonesians who had Indonesia's most enduring kingdoms. Sarkies of the famous Armenian family gathered in front promptly raised a cry This name, its fifth in nearly 60 years, whose collection of grand hotels of 'Merdeka' (freedom), lowered the has been retained up until today. includes Raffles in Singapore, The offending flag, and tore off the bottom

Strand in Rangoon and Eastern and of blue strip, thus turning it into the

Accommodation 39 Accommodation

RIMBA LODGE, TANJUNG PUTING Simple

Rimba Lodge is set right on the edge of the gently flowing Sekonyer River beside Tanjung Puting National Park. The timber lodge is built in a series of adjoining elevated pavilions with each pavilion containing three rooms and its own covered verandah and boardwalk to the river’s edge. The 32 rooms all have fans and mosquito drapes as well as western toilets and showers. The Diamond, Emerald and Amethyst rooms we recommend have air conditioning, fans and temperamental hot water; Sapphire rooms have day - but most people are out (temperamental) hot water and fan; exploring at this time. Ruby rooms have cold water and fan. There is a restaurant here with limited Our opinion: This is one of the best western food and numerous local accommodation options for viewing local dishes served by friendly staff. wildlife, as it is just a few minutes by boat Electricity is powered by a generator from the orang-utan feeding station at which only runs from 5pm to 8am so Pondok Tangui and mid way upstream to the rooms can get very hot during the Camp Leakey.

PHOENIX HOTEL, YOGYAKARTA First Class

This colonial style hotel offers the facilities and comfort of a modern hotel while maintaining the traditions of the past. Many of the Deluxe rooms and the Executive suites offer private balconies overlooking the courtyard pool and are furnished in a modern style with local touches. The remainder of the 144 rooms are clean and functional. The Paprika restaurant specialises in Asian fusion cooking while the 1918 terrace bar overlooks an open-air courtyard and the trendy Vino wine bar features nightly entertainment. The pool and restaurant are located in elegant shady courtyards and the whole hotel is so peaceful that it is difficult to believe you are in the middle of such a vibrant city. The small spa is ideal to come back to after a sunrise visit to Borobudur.

40 Accommodation Charity support

Audley has been supporting carbon reduction projects through Friends of Conservation since 2005 and in addition to this, each individual department also supports a charity or charities of their choice with a yearly financial donation. These charities are close to their hearts and the team often chooses to fundraise to add to this amount. The Southeast Asia team has chosen to support STREETS International, who work in Vietnam. Please ask your specialist if you would like to find out more as in most instances they will have visited the charity themselves, or one of their colleagues will have.

About STREETS International STREETS International is an innovative social enterprise initiative with the purpose to develop and operate sustainable programs for street kids and disadvantaged youth in Southeast Asia and throughout the world. STREETS prepares vulnerable, orphaned and other disadvantaged young people for careers in hospitality. In developing economies around the world, tourism is often one of the first and largest sectors to experience growth and expansion. The STREETS initiative is designed to match the resource demands of the growing hospitality sectors with the needs of disadvantaged youth. It provides them with the highest levels of training to prepare them for careers in culinary arts and hospitality service. The 18-month programme incorporates many components, including classroom instruction, hands-on work experience, housing and all the necessary social and community support. This is the first real chance for many disadvantaged young adults to escape from a life of poverty and on the streets, gaining self-sufficiency through a successful career in hospitality.

Audley and STREETS International in the Future The first STREETS Restaurant Café and Training Center opened in Hoi An, Vietnam, in 2009. Since opening, it has touched the lives of close to 100 young adults. Of the first two graduating classes, 100% were employed within months of graduation at the top resorts and restaurant in Central Vietnam.

STREETS plans on opening its next programme in SAPA Vietnam. They will work with children of disadvantaged ethnic minority groups living in the area.

For those who would like to see the project in action we can arrange for you to visit the STREETS Restaurant Café in the historic central district of Hoi An. Donations are gratefully accepted by the charity. The Southeast Asia team at Audley will be fundraising over the year in order to add to our annual contribution to STREETS International in Vietnam.

If you would like to find out more about STREETS please ask your specialist or visit www.streetsinternational.org

Charity support 41 General Information

Travel insurance Thomson (in partnership with AXA) (0845 Financial security It is advisable to take out your travel 366 2212) offer cancellation cover up to We hold an Air Travel insurance at the time of booking your £20,000 per person, American Express Organiser's Licence (ATOL) trip as cover will commence for pre- (0800 232 277) offer cancellation cover up issued by the Civil Aviation departure cancellation from the policy to £12,500 per person and Insure and Go Authority (ATOL number issue date. This will, therefore, provide (0844 888 2787) offer cancellation cover 4817). All the flight-inclusive holidays* that cover should you have to cancel your trip up to £7,500 per person. This information we provide are financially protected by the for an insured reason such as illness or can also be found on our website ATOL scheme. When you pay, you will be serious accident. www.audleytravel.com/insurance supplied with an ATOL Certificate. Please with links to the insurers’ websites. ask for it and check to ensure that We strongly recommend that you and all everything you booked is listed on it. members of your party are adequately Clients over 65 years of age Please see our booking conditions for insured, providing financial protection Many companies now offer cover to people further information about financial against unforeseen circumstances. Cover over 65 years of age. However, if you are protection and should include medical expenses and finding it difficult to get cover you could try www.atol.org.uk/ATOLCertificate repatriation in the event of accident or Age UK (0845 600 3348) or Saga (0800 for further information on the ATOL illness. In addition, we strongly 015 0757) both of whom currently have no Certificate. recommend that you have cover for upper age limit on their policies. See also personal belongings, delay at your the companies referred to under pre- *The flight inclusive holidays we arrange outward or homeward point of existing medical conditions below. This are ATOL protected providing they are departure, personal liability, overseas information can also be found on our made available in the UK. For further legal expenses and cancellation. If you are website www.audleytravel.com/insurance information, visit the ATOL website at undertaking any sports or adventurous with links to the insurers’ websites. www.atol.org.uk activities, including trekking, on your trip Pre-existing medical conditions you should also make sure that your If you have a pre-existing medical policy covers these. Please also ensure condition, there are a number of Not all holiday or travel you read the policy conditions and companies that may be able to help you. P J services offered and sold by us will be exclusions. Hayman / Free Spirit (0845 230 5000) will protected by the ATOL scheme. Those The type of trips we create and the consider most pre-existing medical package arrangements which are not requirements of Audley clients vary conditions and they have no upper age limit protected by our ATOL are covered by a greatly. We have therefore listed below a on single trip policies. Age UK (0845 600 topp policy underwritten by Travel and number of companies who offer policies 3348) and Insure and Go (0844 888 2787) General Insurance Company plc. This which may suit these varying will also consider a number of pre-existing insurance means your money will be requirements. You can find links to the conditions and may be able to help. Cancer refunded or you will be returned to the companies' websites, at Travel Insurance Services (0845 880 0163) starting point of your contracted www.audleytravel.com/insurance. specialise in travel insurance for people arrangements if already abroad in the Other companies and policies are also with non-terminal cancer and have no unlikely event of our being unable to available. We are unable to provide you upper age limit on their policies. This provide your holiday due to our insolvency. with more detailed information and you information can also be found at (For more details please see Section 12 of should contact the company concerned www.audleytravel.com/insurance the Terms and Conditions.) In these directly for this. Please note this is with links to the insurers’ websites. instances you will not receive an ATOL general information only. We are not Non-UK residents certificate with your invoice. providing any specific advice on travel If you are not a UK resident you will insurance or recommending any usually need to get insurance in your Health particular policy or insurer. country of residence. Some insurance It is essential that you see your GP or a travel clinic before booking your trip and Trips of up to £5,000 pp companies, such as Columbus Direct (0845 before travelling to make sure that you A large number of companies offer 888 8893), will consider policies for non- have taken all the necessary health insurance policies which include cover for UK residents. This information can also be precautions. Some vaccinations require cancellation charges of up to the full found on our website more than one visit with a period of weeks holiday cost. American Express (0800 www.audleytravel.com/insurance between injections. You should visit your 232 277), Insure and Go (0844 888 2787) with links to the insurers’ websites. GP at least six weeks before departure. For and the Post Office (0800 294 2292) all Once you have a travel insurance policy in up to date medical advice you may wish to have policies that you may like to place, please let your specialist know who use the Medical Advisory Service for consider. This information can also be your insurance company is and your policy Travellers Abroad (MASTA). found at www.audleytravel.com/insurance number. with links to the insurers’ websites. MASTA Traveller’s Health Brief The above information is provided in good Before travelling abroad, you can visit Trips over £5,000 pp faith and is correct to the best of our It can be more challenging to get www.masta-travel-health.com to obtain a knowledge. No liability is, however, ‘Health Brief’ specifically tailored to your insurance which includes cover for accepted for any errors and all information journey. Your brief will give information cancellation charges of up to the full must be checked directly with the about immunisations and malaria as well as holiday cost for higher value trips. A insurance company. any Foreign Office advice and the latest number of companies do, however, offer health news. such policies.

42 General Information General Information

Other health information services are Smoking Travel advice available, including www.nathnac.org and Airlines do not permit smoking on the The Foreign and Commonwealth Office www.fitfortravel.nhs.uk aircraft. At the request of the majority of Travel Advice Unit monitors all overseas our clients we do not allow smoking on any destinations and offers safety advice to Deep vein thrombosis (DVT) form of transport used for our escorted British travellers. To view the advice you The majority of international airlines now group tours. Stops are regularly made can visit www.gov.uk/foreign-travel-advice. issue advice on how to lessen the risk of where you will be able to smoke. For DVT, however, if you have any concerns, smokers travelling on a tailor-made tour Flights and airlines we recommend that you consult your we request that you check with your driver The difference between a direct flight and a doctor. or guide whether smoking is permitted in non-stop flight can cause confusion. To Pre-existing medical the vehicle. clarify, on a direct flight no change of conditions/Disabled passengers aircraft is scheduled but touchdowns will It is essential that you advise us before Health and safety standards be made en route either to refuel or to booking if you have any disability or pre- Each country has its own regulations and board or disembark passengers. On non- existing medical condition which may enforcement levels relating to health and stop flights no change of aircraft is required affect your holiday, or any special safety standards. These do not always and no stops are made en route. Exact requirements as a result of any disability match the very high standards we are used details of your route will be given in your or medical condition (including any which to in the UK. We therefore recommend itinerary. affect the booking process) so that we that you follow a few precautionary safety Premium Economy, Business and can assist you in considering the procedures. Always check where the First Class suitability of the arrangements and/or nearest fire exit is and how to raise the fire If you require business or first class flights making the booking. It will also enable us alarm. Do not enter a swimming pool these can be arranged on most airlines at to make sure you receive the relevant before checking the water depth first. For very competitive rates. Premium economy level of assistance when you fly. more suggestions please see the Important can be arranged on certain airlines, please Information section in your Travel call us for details. Full details must be confirmed in writing Organiser. at the time of booking and whenever any Specific seat requests change in the condition or disability Passport and visa information for We will do all we can to try to reserve a occurs. You must also promptly advise us British Citizens specific seat for you, if you have a if any medical condition or disability Passengers must hold a passport which is preference. However, whilst airlines may which may affect your holiday develops valid for at least six months following the allow us to request seats, they will not after your booking has been confirmed. return date of your holiday. British guarantee any specific seat reservation. If The nature of many of the destinations passport holders (full British Citizens) this is important to you, it is always best to we travel to means that in the majority of currently require visas, in advance of travel, arrive for your flight early, regardless of cases they are unsuitable for those who for the following destinations featured in having made this request in advance. Please are wheelchair-bound or have a lack of our brochures and on our website: make it clear on your booking form if you mobility. We will be delighted to discuss Australia, Bhutan, Burma, China, Cuba, have a specific request. the feasibility of creating a tailor-made India, Kenya, Mongolia, Papua New Guinea Flight amendments itinerary for you that takes into (also available on arrival), Russia, Tanzania, We generally use special ‘inclusive tour’ consideration your level of mobility. Tibet, Uganda, the USA*, Uzbekistan and fares when we purchase your air tickets

Vietnam**. from the airlines. While these fares are On our escorted group tours the Tour Visas may be required for other countries very good value they are inflexible in terms Leader is, unfortunately, unable to offer but can be arranged on arrival. of changes and offer no refunds once the additional assistance to passengers with * British Citizens travelling to the USA tickets are issued. Once your flight is limited mobility and all such assistance require an ESTA – please speak to your confirmed the airlines will charge an will need to be provided by whoever the specialist for more information amendment fee or insist on the purchase of passenger is travelling with. We may ** Visitors to Vietnam can obtain a visa on a completely new ticket if you make request that you provide a letter from arrival but require a letter of authorisation changes. your doctor confirming your fitness to from ourselves – please speak to your travel. specialist Internal flights Smaller local airlines are often more likely High altitude to change their schedule at short notice. Your itinerary may include sections We are normally able to obtain visas on We will endeavour to inform you of any where the altitude exceeds 10,000 feet your behalf, please ask for details at the changes in advance of travelling but this (3,048 metres). If you suffer from time of booking. Non-British passport may not always be possible. circulation, heart or respiratory problems holders should check with the relevant we advise that you consult with your embassies as visa requirements may be doctor before confirming your booking. different to those of British passport

holders. It is your responsibility to ensure you have the correct documentation and visa stamp(s). Failure or inability to obtain all required visas for whatever reason does not entitle you to cancel without paying the applicable cancellation charges. General Information 43

General Information

Frequent Flyer Clubs Accuracy of information Financial security If you collect points through any of the We thoroughly check all the information An AITO member is required to arrange airline frequent flyer clubs please provide that is included within our brochures, financial protection for all holidays and your membership details on the booking website and individual tour itineraries, other arrangements (including form and we will ensure that these are however, changes do occur and errors are accommodation only) booked by recorded against your flight reservation. occasionally made. Airlines may change customers with the member under the Please note that on some of our specially their schedules, roads may close and AITO logo. This financial protection applies negotiated ‘inclusive tour’ fares points are government regulations may alter. Should to customers who are resident in the UK not always awarded. there be any changes to the travel at the time of booking and to most arrangements you have booked we will do overseas customers who have booked Carbon offsetting our best to keep you informed of the directly with the member. In doing so, the Please let your specialist know if you situation prior to departure. member must comply with UK government would like to carbon offset your flights. regulations. Members are required to We work with Friends of Conservation Travel in the developing world submit details of their financial protection (FOC) and all offsetting payments are Many of our destinations are in the arrangements to AITO on a regular basis. donated through them. For more details developing world where attitudes, Accurate brochures and web sites visit www.audleytravel.com/offset. The infrastructure, priorities, lifestyles and All members do their utmost to ensure suggested amounts are in line with cultures are very different from our own. that all their brochures and other DEFRA’s current guidelines for the cost This is often the very reason to visit the publications, print or electronic, clearly and per tonne of carbon. If you wish to destination but certain aspects may be accurately describe the holidays and ensure that Gift Aid is included please frustrating. We always advise that the first services offered. donate directly via the FOC website. thing you should pack is your sense of humour. This can prove invaluable when Professional service and continual UK airport hotels, car parking and travelling over rougher roads, waiting for a improvements lounges delayed aircraft and communicating with All members are committed to high We are able to arrange airport hotel hotel staff whose first language is not standards of service and believe in regular accommodation, car parking, meet and English. and thorough training of employees. greet services and airport lounge access Members continually seek to review and in the UK, subject to availability. To Data Protection Act improve their holidays. They listen to their arrange any of these services please call We will hold your name, address and any customers and always welcome suggestions us on 01993 838 051. other details you supply us with on our for improving standards. database. This information will be used to Monitoring standards Hotel information make your travel arrangements and to send AITO endeavours to monitor quality There is often confusion over the you information about Audley Travel. In standards regularly. All customers should terminology used for bed arrangements order to make your travel arrangements receive a post-holiday questionnaire, the in hotel rooms. A ‘double’ is recognised we will need to pass your details to results of which are scrutinised by the as meaning a room with a double bed, companies and individuals outside the EU Association. this may be two single beds pushed where less stringent data protection together. A ‘twin’ is a room with two controls may be in place. We will not pass Sustainable tourism single beds. Please note that all rooms on your details to third parties for any All members acknowledge the importance are allocated at the discretion of the other purposes. of AITO’s Sustainable Tourism guidelines, hotel and cannot be guaranteed. which recognise the social, economic and AITO Quality Charter: environmental responsibilities of tour Single rooms The Association of Independent Tour operating. Those demonstrating their Single rooms tend to be smaller than Operators achievements beyond the pure acceptance double or twin rooms, however, many AITO is the association for independent of this principle are recognised by the hotels do not have single rooms, in which and specialist holiday companies. Our award of two to five star status. Audley has case you will be allocated a twin or member companies, usually owner- achieved five star status. double room. managed, strive to create overseas holidays Customer relations with high levels of professionalism and a Special dietary requirements All members endeavour to deal swiftly and shared concern for quality and personal Special diets should be requested on the fairly with any issues their customers may service. The Association encourages the booking form; however, it is unrealistic raise. In the unlikely event that a dispute highest standards in all aspects of tour to expect special diets to be catered for between an AITO member and a customer operating. in some of the destinations we feature. cannot be settled amicably, AITO’s low- We will advise the hotels and airlines of Exclusive membership cost Independent Dispute Settlement your request but we cannot guarantee AITO sets criteria regarding ownership, Service may be called upon by either side their availability. If you have an airborne finance and quality which must be satisfied to bring the matter to a speedy and nut allergy you must make us aware at before new companies are admitted to acceptable conclusion. Audley is a member the time of booking as most airlines membership. All members are required to of the Association of Independent Tour require this information in advance of adhere to a Code of Business Practice Operators. To contact the Association, travel. which encourages high operational visit www.aito.co.uk or call 020 8744 9280. standards and conduct.

44 General Information Terms and conditions

Please read the following conditions carefully. All holidays we have contracted to provide will be held by them on our can reasonably expect to have a major effect on your are sold by us subject to these conditions and the other behalf. If you book your holiday through a travel agent who holiday. Significant changes are likely to include the general information in this booklet, our brochures and is not a member of ABTA, all payments must be made to following changes when made before departure; a change quotations. us directly and not your travel agent. of accommodation to that of a lower official classification Audley Travel Group Ltd (whose administrative offices are or standard for the whole or a major part of the time you at New Mill, New Mill Lane, Witney, Oxon OX29 9SX) 2. If you change your holiday are away*, a change of accommodation area for the whole are members of the Association of Independent Tour If, after the contract between us has come into existence, or a major part of the time you are away, a change of UK Operators. Audley Travel Group Ltd (hereafter referred you want to change your holiday we will do our best to outward departure time or overall length of time you are to as ‘we’, ‘us’, ‘our’) offers a number of products and the pass your request to the relevant supplier, however we away of twelve or more hours, or a change of UK trading names we use are ‘Audley’, and ‘Audley Travel’. In cannot guarantee that such changes can be made. Where a departure airport to one which is more inconvenient for these Terms & Conditions, ‘you’ and ‘your’ means all change can be made, we will charge for any additional costs you (except as between Gatwick and Heathrow). persons named on the booking, or any of them as incurred including any costs imposed or incurred by any of applicable (including anyone who is added or substituted at our suppliers, and including for example cancellation *Please note: A change affecting a stay in a hotel during a a later date). charges that may be incurred for sectors cancelled. You tour where the hotel itself is not the focus of the tour, does should note, for example, that a change of name on or not constitute a significant change. Your contract with us and all matters arising out of it are other alteration to an airline ticket will usually incur a 100% governed by English law. We both agree that any dispute, cancellation charge and full rebooking fee. If we have to make a significant change or cancel, we will claim or other matter which arises out of or in connection tell you as soon as possible. If there is time to do so before with this contract or your holiday, will be dealt with by the 3. If you cancel your holiday departure, we will offer you the choice of the following AITO Arbitration Scheme - see clause 9 or the Courts of If you have to cancel part of the booking or cancel the options:- England and Wales only unless, in the case of Court entire booking once it has been confirmed by us, written proceedings, you live in Scotland or Northern Ireland. In notification must be sent to us by recorded delivery post or (a) (for significant changes) accepting the changed this case, proceedings may be brought in the Courts of by email. As proof of receipt by email of your notification to arrangements or your home country. If proceedings are brought in Scotland cancel you must receive and retain written or Northern Ireland, you may choose to have your acknowledgement from Audley Travel. Charges will be (b) purchasing an alternative holiday from us, of a similar contract governed by the law of Scotland/Northern Ireland applied from the date the letter is received, or the email is standard to that originally booked if available. Please note: as applicable. If you do not so choose, English law will apply. acknowledged by Audley Travel, according to the scale Due to the original and individual nature of our holidays it below. The charges are applied as a percentage of the total frequently may not be possible to offer you a comparable 1. Paying for your holiday holiday cost excluding any amendment charges and any holiday to that originally booked. (i) The procedure for making a booking is shown in your amounts paid in addition to the deposit at the time of itinerary quotation and on our website. All bookings are booking or before balance due date (see clauses 1(ii) and (c) cancelling or accepting the cancellation in which case subject to these terms and conditions and by asking us to I(iv)) which are non refundable in the event of cancellation. you will receive a full and quick refund of all monies you confirm your booking, the person who makes the booking have paid to us. is taken to have accepted these booking conditions on The following cancellation charges apply if your final balance behalf of all persons named on the booking. Once we have due date is 8 weeks prior to departure. Please note, You must advise us of your decision within 7 days of the received the applicable payment(s) due at the time of different cancellation charges apply in relation to certain date on which we notified you of the significant change or booking (see below), we will, subject to availability of the products – please see your quote for details. cancellation. Please note, the above options are not requested arrangements, send you your invoice. It is at the available where any change made is a minor one. A minor point when we issue this to you that a valid contract will Period before departure Cancellation change is any change which, taking account of the come into existence between us. Please check your date within which written Charge information you have given us at the time of booking or confirmation/invoice and all tickets/documents carefully as notification is received at Per Person which we can reasonably be expected to know as a tour soon as you receive them and contact us immediately if our offices operator, we could not reasonably expect to have a you think any details are incorrect. We regret we cannot significant effect on your confirmed holiday. accept any liability if we are not notified of any inaccuracies Up to balance due date Deposit only (for which we are responsible) in any document within ten Balance due date-43 days 30% If we have to make a significant change or cancellation we days of our sending it out (five days for tickets).We will do 42-29 days 60% will pay you the compensation set out below subject to the our best to rectify any mistake notified to us outside these 28-3 days 90% following exceptions. Compensation will not be payable time limits but you must meet any costs involved in doing Within 2 days 100% and no liability beyond offering the above mentioned so. choices can be accepted where (1) we are forced to make Alterations or cancellations by you after a change or cancel as a result of unusual and unforeseeable (ii) The deposit is part payment of the holiday. The deposit commencement of travel and unused services circumstances beyond our control, the consequences of required will be shown on the quotation page of your We will do our best to implement any changes to your which we could not have avoided even with all due care or itinerary. In addition to the deposit, full or part payment of arrangements you request once they have commenced, but (2) we have to cancel because the minimum number of certain elements of your holiday (such as flights) may be we cannot guarantee this will be possible. In the event of bookings necessary for us to operate your holiday has not required at the time booking or at some point between such amendments being made you will be liable for any been reached - in this case we will notify you no less than booking and balance due date. Also see clause I (iv). The cancellation charges that may be levied for the services 60 days before departure. Please note: all escorted group deposit and all such additional payments are non refundable originally booked, and for the cost of booking the revised trips are based on group arrangements involving a given except as set out in clause 4. The balance must be paid not arrangements and the arrangements themselves. As a basic minimum number of passengers. No compensation will be later than the date specified on the invoice. This is normally principle, no refunds will be paid to clients who do not payable and the above options will not be available if we no less than 8 weeks before the departure date. However, complete a tour. However where we ourselves are able to cancel as a result of your failure to comply with any there are a few destinations or trip components that obtain a refund from hotels or principals for services not requirement of these booking conditions entitling us to require payment no less than 90 days before the departure used, we will pass this on to you, less any reasonable cancel (such as paying on time). date which will be specified on your invoice and quotation. administration charges. Please note if we do not receive all payments due (including Period of notification of Compensation any surcharge where applicable) in full and on time, we are THE IMPORTANCE OF TRAVEL INSURANCE change before scheduled per person entitled to assume that you wish to cancel your booking. In If you have taken out holiday insurance you may, depending departure date this case, we will be entitled to keep all amounts paid or on the detail of your policy, be able to recover the due at that date. If we do not cancel straight away because cancellation charges, check your policy for details. Never More than 60 days Nil you have promised to make payment, you must pay the travel without insurance, the unexpected can always 60-43 days £10 cancellation charges shown in clause 3 depending on the happen. It is your responsibility to ensure you are 42-29 days £20 date we reasonably treat your booking as cancelled. adequately covered by insurance. Please read your policy 28-15 days £30 and take it on holiday with you. 14-0 days £40 (iii) Full payment is required at the time of booking for all bookings made after balance due date as above. 4. If we change your holiday In the unlikely event that we become unable to provide a We start planning the holidays we offer many months in significant proportion of the services you have booked after (iv) On occasions, we may be asked by suppliers to make advance. Occasionally, we have to make changes to and you depart, we will make alternative arrangements for you payment to them earlier than normal. Such requests may, correct errors in itineraries and other details both before at no extra charge, or, if this is impossible, or you do not for example, be made in order to secure accommodation and after bookings have been confirmed and cancel accept these alternative arrangements for a good reason, and other services during periods of peak demand. Whilst confirmed bookings. Whilst we always endeavour to avoid we will provide you with transport back to the point where suppliers may have no contractual right to make such changes and cancellations, we must reserve the right to do your holiday arrangements with us commenced. If we are requests, failure to comply with them may result in the loss so. However, we promise we will only cancel your forced by ‘force majeure’ (see clause 5) to change or of confirmed arrangements. Where this situation arises, we confirmed booking after balance due date where you have terminate your holiday after departure but before the reserve the right to ask you to make payment of the failed to comply with any requirement of these booking scheduled end of your time away, we regret we will be requested sum within a stipulated period and prior to conditions entitling us to cancel (such as paying on time) or unable to make any refunds (unless we obtain any refunds balance due date. We will of course endeavour to avoid where we are forced to do so as a result of ‘force majeure’ from our suppliers), pay you any compensation or meet any doing so if we can. Any such early payment will be non as defined in clause 5 below. We will not cancel after this costs or expenses you incur as a result except as set out refundable except as set out in clause 4. date for any other reason. above.

(v) If you are booking your holiday through one of our Most changes are minor. Occasionally, we have to make a 5. Force majeure authorised travel agents the balance must be paid to the ‘significant change’. A significant change is a change made Except as set out in these terms and conditions, we cannot agent two weeks prior to the applicable balance due date as before departure which, taking account of the information accept liability or pay any compensation where the specified on the invoice and quotation. All payments made you give us at the time of booking and which we can performance or prompt performance of our contractual to one of our authorised travel agents for the arrangements reasonably be expected to know as a tour operator, we obligations is prevented or affected, or you otherwise Terms and conditions 45 Terms and conditions

suffer any loss or damage (as more fully described in clause (c) an event or circumstance which we or the supplier of 8. Flights and your responsibility 7 (i) below) as a result of circumstances amounting to the service(s) in question could not have predicted or The flight details shown in your itinerary quotation are for ‘force majeure’. In these terms and conditions ‘force avoided even after taking all reasonable care (see clause 5) guidance only and are subject to change. Final details will be majeure’ means any event or circumstances which we or confirmed on your travel documentation, sent the supplier of the services in question could not foresee (d) the fault of anyone who is not carrying out work for us approximately 14 days prior to departure. The times or avoid even with all due care. Such events and (generally or in particular) at the time. shown on all tickets are local times and check in for both circumstances may include, whether actual or threatened, outward and return flights is at least 3 hours prior to the war, insurrection, riots, strikes, civil action, decisions by In addition, we will not be responsible where you do not departure times on the travel documents. It is possible that governments or governing authority, technical or enjoy your holiday or suffer any problems because of a flight times may be changed even after tickets have been maintenance problems with transport, changes of schedules reason you did not tell us about when you booked your dispatched - we will contact you as soon as possible if this or operational decisions of air carriers, terrorist activity, holiday or where any problems you suffer did not result occurs. industrial action, natural or nuclear activity, from any breach of our contract or other fault of ourselves epidemics/pandemics, adverse weather conditions, fire and or, where we were responsible for them, our suppliers or In accordance with EU Directive (EC) No 2111/2005 all similar events outside our control. agents or where any losses, expenses, costs or other sum Article 9, we are required to bring to your attention the you have suffered relate to any business. existence of a “Community list” which contains details of 6. Surcharges air carriers who are subject to an operating ban within the Once the price of your chosen holiday has been confirmed Please note: we cannot accept responsibility for any EU. The Community list is available for inspection at at the time of booking, we will only increase or decrease it services which do not form part of our contract. This http://europa.eu.int/comm/transport/air/safety/ in the following circumstances. Price increases or decreases includes, for example, any additional services or facilities flywell_en.htm. In accordance with EU Regulations we are after booking will be passed on by way of a surcharge or which your hotel or any other supplier agrees to provide required to advise you of the actual carrier(s) (or, if the refund. A surcharge or refund (as applicable) will be for you where the services or facilities are not advertised in actual carrier(s) is not known, the likely carrier(s)) that will payable, subject to the conditions set out in this clause, if our brochure and we have not agreed to arrange them as operate your flight(s) at the time of booking. Where we are transportation costs (e.g. fuel, scheduled airfares and any part of our contract and any excursion you purchase during only able to inform you of the likely carrier(s) at the time of other airline surcharges which are part of the contract your holiday. booking, we shall inform you of the identity of the actual between airlines (and their agents) and the tour operator) carrier(s) as soon as we become aware of this. Any change or dues, taxes or fees payable for services such as landing (ii) The promises we make to you about the services we to the operating carrier(s) after your booking has been taxes or embarkation or disembarkation fees at ports or have agreed to provide or arrange as part of our contract - confirmed will be notified to you as soon as possible. If the airports change. and the laws and regulations of the country in which your carrier with whom you have a confirmed reservation claim or complaint occurred - will be used as the basis for becomes subject to an operating ban as above as a result of Even in the above cases, only if the amount of the increase deciding whether the services in question had been which we/ the carrier are unable to offer you a suitable in our costs exceeds 2% of the total cost of your holiday properly provided. If the particular services which gave rise alternative the provisions of clause 4 will apply. Any change (excluding any amendment charges), will we levy a to the claim or complaint complied with local laws and in the identity of the carrier, flight timings, and/or aircraft surcharge. If any surcharge is greater than 10% of the cost regulations applicable to those services at the time, the type (if advised) will not entitle you to cancel or change to of your holiday (excluding any amendment charges), you services will be treated as having been properly provided. other arrangements without paying our normal charges will be entitled to cancel your booking and receive a full This will be the case even if the services did not comply except where specified in these conditions. refund of all monies you have paid to us (except for any with the laws and regulations of the UK which would have amendment charges) or alternatively purchase another applied had those services been provided in the UK. The We can accept no responsibility if you arrive late for the holiday from us as referred to in clause 4 ‘If we change your exception to this is where the claim or complaint concerns check in and miss your flight as a result nor can we accept holiday’. Please note that travel arrangements are not the absence of a safety feature which might lead a responsibility for any loss by you of your holiday/flight travel always purchased in local currency and some apparent reasonable holiday maker to refuse to take the holiday in tickets, vouchers or coupons. changes have no impact on the price of your travel due to question. contractual and other protection in place. Air travel is subject to operational decisions of carriers and (iii) We limit the maximum amount we may have to pay airports which may result in delays and diversions. Please A refund will only be payable if the decrease in our costs you for any and all claims or parts of claims which do not note that minor carriers sometimes change the departure exceeds 2% as set out above. Where a refund is due, we involve personal injury, illness or death. Except where loss time of short-haul or domestic flights at short notice, and in will pay you the full amount of the decrease in our costs. of and/or damage to luggage or personal possessions is some instances, schedules shown in the computers of concerned or a lower limitation of liability applies to your intercontinental carriers differ from those actually flown by You have 14 days from the issue date printed on the claim, the maximum amount we will have to pay you for smaller local carriers. We advise you that it is your surcharge invoice to tell us if you want to cancel or such non personal injury claims if we are found liable to you responsibility to be meticulous in locally reconfirming purchase another holiday where applicable. If you do not on any basis is twice the price (excluding any amendment directly with the carrier operating the flight. We accept no tell us that you wish to do so within this period of time, we charges) paid by or on behalf of the person(s) affected in liability for the consequences of flights missed owing to the are entitled to assume that you will pay the surcharge. Any total. This maximum amount will only be payable where passenger’s failure to reconfirm. surcharge must be paid with the balance of the cost of the everything has gone wrong and you have not received any holiday or within 14 days of the issue date printed on the benefit at all from your holiday. Clients flying in economy class to long-haul destinations surcharge invoice, whichever is the later. should be aware that flights are often full and you may not Where we are found liable for loss of and/or damage to any be able to get seats together. We also recommend that We reserve the right to make changes to and correct luggage or personal possessions (including money), the you check in early for a long flight, and in any case not less errors in quoted prices at any time before your holiday is maximum amount we will have to pay you is £150 per than 3 hours before the scheduled departure time. confirmed. We will advise you of any error of which we are person affected as you are assumed to have taken out aware and of the then applicable price at the time of adequate insurance at the time of booking. Please also see If your flight is cancelled or delayed, your flight ticket is booking. clause 7(iv) below. downgraded or boarding is denied by your airline in circumstances which would entitle you to claim (iv) Where any claim or part of a claim concerns or is compensation or any other payment from the airline under 7. Our responsibility based on any travel arrangements (including the process of EC Regulation No 261/2004 - the Denied Boarding (i) We promise to make sure that all parts of the holiday getting on and/or off the transport concerned) provided by Regulations 2004, you must pursue the airline for the we have agreed to arrange, perform or provide as part of any air, sea, rail or road carrier or any stay in a hotel, the compensation or other payment due to you. All sums you our contract with you are arranged, performed or maximum amount of compensation we will have to pay receive or are entitled to receive from the airline provided with reasonable skill and care. This means that, you will be limited. The most we will have to pay you for concerned by virtue of these Regulations represent the full subject to these booking conditions, we will accept that claim or that part of a claim if we are found liable to amount of your entitlement to compensation or any other responsibility if, for example, you suffer death or personal you on any basis is the most the carrier or hotel keeper payment arising from such cancellation, delay, downgrading injury or your contracted holiday arrangements are not concerned would have to pay under the international or denied boarding. This includes any disappointment, provided as promised or prove deficient as a result of the convention or regulation which applies to the travel distress, inconvenience or effect on any other failure of ourselves, our employees, agents or suppliers to arrangements or hotel stay in question (for example, the arrangements. The fact a delay may entitle you to cancel use reasonable skill and care in making, performing or Warsaw Convention as amended for international travel by your flight does not automatically entitle you to cancel any providing, as applicable, your contracted holiday air and/or for airlines with an operating licence granted by other arrangements even where those arrangements have arrangements. Please note, it is your responsibility to show an EU country, the EU Regulation on Air Carrier Liability been made in conjunction with your flight. We have no that reasonable skill and care has not been used if you wish for national and international travel by air, the Athens liability to make any payment to you in relation to the to make a claim against us. In addition, we will only be Convention for international travel by sea and COTIF, the Denied Boarding Regulations or in respect of any flight responsible for what our employees, agents and suppliers Convention on International Travel by Rail). Please note: cancellation or delay, downgrading of any flight ticket or do or do not do if they were at the time acting within the Where a carrier or hotel would not be obliged to make denial of any boarding as the full amount of your course of their employment (for employees) or carrying any payment to you under the applicable International entitlement to any compensation or other payment (as out work we had asked them to do (for agents and Convention or Regulation in respect of a claim or part of a dealt with above) is covered by the airline's obligations suppliers). We will not be responsible for any injury, illness, claim, we similarly are not obliged to make a payment to under the Denied Boarding Regulations. If your airline does death, loss (including loss of enjoyment), damage, expense, you for that claim or part of the claim. When making any not comply with these rules, you should complain to the cost or other sum or claim of any description whatsoever payment, we are entitled to deduct any money which you Air Transport Users’ Council on 020 7240 6061 which results from any of the following:- have received or are entitled to receive from the transport www.auc.org.uk provider or hotelier for the complaint or claim in question. (a) the fault of the person(s) affected or any member(s) of We cannot accept liability for any delay unless it has a their party or (v) You must provide ourselves and our insurers with all material effect on your holiday arrangements. See clause 4. assistance we may reasonably require. You must also tell us (b) the fault of a third party not connected with the and the supplier concerned about your claim or complaint provision of your holiday which we could not have as set out in clause 9 below. predicted or avoided or 46 Terms and conditions Terms and conditions

You undertake to behave with propriety and in such a on a particular itinerary or programme, this information protect customers’ pre-payments for packaged travel manner as in no way causes or is likely to cause distress, should be regarded as a term of the contract. services which are not covered by the ATOL scheme in the danger or annoyance to other clients and/or any third party unlikely event of our financial failure. This policy will cover or damage to property. If, in the view of ourselves, our The hotel classifications given in our brochure, quotations the following; employees, agents or suppliers, you are in breach of this and dossiers and fact sheets are for guidance only. They are - a refund of such pre-payments if customers have not yet clause, we reserve the right to terminate your contract and not based on any national or international classification travelled, or neither we nor the providers of any of the services in system, they are the opinions of our staff or agents and are - making arrangements to enable the holiday to continue if question will have any further contractual obligations to you quite subjective. customers have already travelled, or either in respect of covering any expenses, paying any - returning customers to the starting point of their compensation or refunds, or arranging for your return 11. Special requests contracted holiday arrangements with Audley Travel where home. If you have any special request, you must advise us in applicable writing at the time of booking. Although we will endeavour Customers’ pre-payments are protected by a topp policy. When you book with us, you accept responsibility for any to pass any reasonable requests on to the relevant supplier, In the unlikely event of financial failure please contact the damage or loss caused by you. Full payment for any such we regret we cannot guarantee any request will be met claims helpline on 0870 0137 965. damage or loss (reasonably estimated if not precisely unless we have specifically confirmed this. For your own known) must be paid direct at the time to the protection, you should obtain confirmation in writing from A copy of the policy is available on request. In the instances accommodation owner or manager or other supplier. If the us that your request will be complied with (where it is where topp protection applies you will not receive an actual cost of the loss or damage exceeds the amount paid possible for us to give this) if your request is important to ATOL certificate with your invoice. For further details visit where estimated, you must pay the difference once known. you. Confirmation that a special request has been noted or www.audleytravel.com/protect If the actual cost is less than the amount paid, the difference passed on to the supplier or the inclusion of the special will be refunded. If you fail to do so, you will be responsible request on your confirmation invoice or any other 13. Excursions for meeting any claims subsequently made against us documentation is not confirmation that the request will be Please note that we do not provide or arrange excursions (together with our own and the other party’s full legal met. Unless and until specifically confirmed, all special other than those listed in your itinerary and forming part of costs) as a result of your actions. requests are subject to availability. the arrangements booked and paid for in the UK. Our local representatives or guides may put you in touch with local You must ensure that all your travel documents, full We regret we cannot accept any conditional bookings, i.e. organisers of excursions if you request but we can have no passports, visas, vaccination certificates, currency and any booking which is specified to be conditional on the liability for such excursions, as your contract for such travellers cheques are in order and valid for travel. All costs fulfilment of a particular request. All such bookings will be excursions will be with a local company providing the incurred in obtaining such documentation must be paid by treated as ‘standard’ bookings subject to the above services and not with us. you. We regret we cannot accept any liability if you are provisions on special requests. refused entry onto any transport or into any country due 14. Prices and Brochure Accuracy to failure on your part to carry correct documentation. We If you have any medical problem or disability which may Please note, the information and prices shown in our are able to give general advice on these matters for British affect your holiday, please tell us before you confirm your brochures and/or quotations may have changed by the time citizens holding a British passport. However, non-British booking so that we can advise as to the suitability of the you come to book your holiday. Whilst every effort is citizens and non British passport holders should check with chosen arrangements. In any event, you must give us full made to ensure the accuracy of the brochures, quotations their embassy or consulate vis-a-vis current requirements. details in writing at the time of booking. You must also and prices at the time of printing or when they are given to See also our General Information section. promptly advise us if any medical condition or disability you, regrettably errors do occasionally occur. You must which may affect your holiday develops after your booking therefore ensure you check all details of your chosen If failure to have any necessary travel or other documents has been confirmed. If we reasonably feel unable to holiday (including the price) with us at the time of booking. results in fines, surcharges or other financial penalty being properly accommodate the particular needs of the person imposed on us, you will be responsible for reimbursing us concerned, we must reserve the right to decline their 15. Honeymoon Gift Service accordingly. reservation or, if full details are not given at the time of All honeymoon bookings and use of Audley's Honeymoon booking, cancel when we become aware of these details. Gift Service are subject to our terms & conditions. It is The name on your airline tickets must be the name that important to note that in the unfortunate event of the appears on your full passport. 12. Your financial protection cancellation of your booking you will be responsible for all We hold an Air Travel Organiser's Licence issued by the cancellation charges as detailed in our Terms & Conditions. Please note that if you believe that we have stated orally Civil Aviation Authority (ATOL number 4817). When you Audley also reserve the right to charge a £150 that a particular facility or service should be available, but is buy an ATOL protected flight-inclusive holiday* from us, administration fee to cover refunding all monies to your not in the brochure or in writing from us, please make you will receive an ATOL Certificate. This lists the flight, guests. These refunds will only be made once all reference to it on the booking form so that we may accommodation, car hire and/or other services that are cancellation charges have been paid. As the client, you will confirm it to you when accepting your booking. financially protected, where you can get information on take on the responsibility for the full payment of the what this means for you, and who to contact if things go booking as the amount of your guest contributions cannot 9. Complaints wrong. We, or the suppliers identified on your ATOL be guaranteed. Should you have any complaints about any aspect of your Certificate, will provide you with the services listed on the holiday arrangements, you must inform our local ATOL Certificate (or a suitable alternative). In some cases, Audley Travel Group Limited. Registered Address: New representative or tour leader immediately and the supplier where neither we nor the supplier are able to do so for Mill, New Mill Lane, Witney, Oxfordshire OX29 9SX. of the arrangements concerned. Problems can most easily reasons of insolvency, an alternative ATOL holder may Registered in England with Company Reg. No. 3190720. be dealt with on the spot. Please note, if you do not report provide you with services you have bought or a suitable VAT Reg. No.125454721. July 2013. a problem or complaint which, if it had been reported at alternative (at no extra cost to you). You agree to accept the time it occurred could have been resolved there and that in those circumstances the alternative ATOL holder then we cannot accept any liability in respect of that will perform those obligations and you agree to pay any problem or complaint. It is sensible to expect a client money outstanding to be paid by you under your contract travelling in the developing world to be reasonably to that alternative ATOL holder. However, you also agree resourceful if things go wrong. If you experience any that in some cases it will not be possible to appoint an difficulties, contact us in the UK on our 24 hour emergency alternative ATOL holder, in which case you will be entitled telephone service. The number will be found on your pre- to make a claim under the ATOL scheme (or your credit departure information and with your tickets. In the unlikely card issuer where applicable). If we, or the suppliers event that an acceptable solution cannot be found, you identified on your ATOL certificate, are unable to provide should then write to us within 28 days of your return with the services listed (or a suitable alternative, through an full details of your complaint. If you fail to follow this alternative ATOL holder or otherwise) for reasons of complaints procedure, your right to claim the insolvency, the Trustees of the Air Travel Trust may make compensation you may otherwise have been entitled to a payment to (or confer a benefit on) you under the ATOL may be affected or even lost as a result. scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims If we cannot reach an amicable solution to any dispute you which you have or may have arising out of or relating to the do have the right to refer the dispute to the Association of non-provision of the services, including any claim against us, Independent Tour Operators which operates an the travel agent (or your credit card issuer where Independent Dispute Service (details on request) for applicable).You also agree that any such claims may be re- resolution of the dispute by a mediator provided the claim assigned to another body, if that other body has paid sums does not involve personal accident, injury or illness. you have claimed under the ATOL scheme.

10. The brochure and quotation *The air inclusive holidays and flights we arrange are ATOL We have taken every care in ensuring that the information protected providing they are made available in the UK. For in the brochure and given in quotations/itineraries is further information, visit the ATOL website at correct at the time of publication. However we are sure www.atol.org.uk. you will appreciate that subsequently minor alterations may arise. We reserve the right to change any of the prices, Not all holiday or travel services offered and sold by us will services or other particulars contained in this brochure or be protected by the ATOL scheme. In compliance with the any quotation at any time before we enter into a contract UK Package Travel, Package Holidays and Package Tours with you. If there is any change we will notify you before Regulations 1992 an insurance policy has been arranged we enter into such contract. Where we state that with Travel & General Insurance Company plc, authorised additional information, a fact sheet or a dossier is available and regulated by the Financial Services Authority, to

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