Ricks College Becomes Brigham Young University–I
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A CASE STUDY OF ORGANIZATIONAL LEARNING AND TRANSITIONS IN HIGHER EDUCATION: RICKS COLLEGE BECOMES BRIGHAM YOUNG UNIVERSITY–IDAHO A Dissertation Presented in Partial Fulfillment of the Requirements for the Degree of Doctor of Philosophy with a Major in Education in the College of Graduate Studies University of Idaho by LaNae Hammon Poulter November 15, 2007 Major Professor: Roger L. Scott, Ph.D. iii ABSTRACT This qualitative case study takes advantage of the opportunity to focus on organizational learning during a season of change in higher education as Ricks College became Brigham Young University–Idaho. This case investigates an organization dedicated to higher education which is experiencing rapid and extreme change in its physical, institutional, and human infrastructure. Open-ended questioning during interviews and focus groups inductively led to a view of the grand tour question: “How was organizational learning demonstrated during times of extreme change and the ongoing transition of becoming Brigham Young University–Idaho?” The researcher listened to 27 participants and wove their stories together to present a tapestry of the transition. Participants described their mixed response to the announcement that Ricks College would become BYU–Idaho. Then the purposefully selected administrators, faculty, staff, students, and community leader shared their experiences of the first five years as BYU–Idaho. Interrelated aspects of the transition guided the discussion: (1) faculty, (2) budget, (3) space, (4) degree programs, (5) support services, and (6) students. Even though the participants share common values as members of The Church of Jesus Christ of Latter-day Saints, these adults learned individually to adapt to a changing world. The learning process is expedited and at times impeded by the culture. Concepts of a shared vision and trust are essential elements of successfully dealing with transitions. Leadership communicated encouragement in personal innovation and growth. The overall process became a helix of rising expectations. As the individuals learned to deal with change, the school became a university striving to respond to needs of the students: accessibility, affordability, and accountability. The case study is of one institution of higher education thrust into the midst of a major transition. As a private, non-profit organization, it has unique aspects; but as a university within a global society, there are also characteristics common to others. This case study of organizational learning in higher education is not about any one person’s contribution, but an appreciation for the integration of all. Transferability is left to the reader. Further research on organizational learning during transitions in higher education is suggested. iv DEDICATION Gordon B. Hinckley said, “The work of the world isn’t done by geniuses, it is done by ordinary people who learn to work in an extraordinary way.” This dissertation is dedicated not only to the participants who shared their stories, but to the many “ordinary people” who exemplify their trust and faith as they have accomplished what some have declared to be a miracle as Ricks College became Brigham Young University–Idaho. I also lovingly dedicate this work to my parents, Milton and Stella Hammon, for their exemplary lives and for encouraging me in my early youth to “see things through others’ eyes” and to “hoe to the end of the row.” May my children and grandchildren do likewise. v ACKNOWLEDGMENTS Some have said that our lives are always in transition. Today is never exactly the same as yesterday; nor can my tomorrow be a repeat of today. First, I express appreciation to my children who have become adults with babes of their own during my long trek as a nontraditional student. Thanks I give to you and your spouses for support, encouragement, understanding, and love. You bring me great joys. And now my grandchildren inspire me with their sage words of cheer that come just when I need them most. It is often through the actions of others that our lives are blessed. To Ken Howell and the Public Relations team during the Ricks College era, thank you for opening a door that led to a multitude of opportunities and blessings for me and my family. To my colleagues in University Relations at BYU–Idaho, thank you for your friendship, interest, acceptance, and encouragement. I express gratitude for the educational opportunities offered through Idaho State University and the University of Idaho. This “spud patch girl” feels very fortunate to have found excellent programs that stretched my capacities and helped me achieve my academic goals while still working to support my family. I acknowledge my participants who openly shared their experiences so that we might learn. I appreciate their frankness, trust, and diligence in the pursuits of excellence. Their openness deepened my appreciation for the efforts in the transition. Acknowledgement is given to those who believed in the potential of this study. The guidance of my committee chair, Roger Scott, has been invaluable. I also appreciate the support and encouragement of my committee: Robert Croker, Scott Bergstrom, and Michael Kroth. I am indebted as well to Cheryl, Sharon, and Sharyn who painstakingly reviewed the rough drafts and helped me polish it into a final manuscript. And last, but certainly not least, my acknowledgement to my Father in Heaven who sees my weaknesses and blesses me with strength beyond my own. vi TABLE OF CONTENTS Authorization to Submit Dissertation ....................................................................................... ii Abstract ................................................................................................................................... iii Dedication ............................................................................................................................... iv Acknowledgments......................................................................................................................v List of Figures........................................................................................................................... x Chapters I. Introduction ............................................................................................................. 1 Background to the Study................................................................................... 1 Purpose of the Study .......................................................................................2 Research Questions ........................................................................................3 Definition of Terms .......................................................................................4 Delimitations and Limitations .......................................................................... 5 Delimitations..........................................................................................5 Limitations .............................................................................................6 Significance of the Study...................................................................................7 Chapter I Summary ........................................................................................8 II. Literature ..................................................................................................................9 Organizational Learning (and the Adult Learner) .............................................9 Dealing with Transitions .................................................................................14 Issues in Higher Education ............................................................................. 18 Accessibility and Enrollment Trends ...................................................21 Affordability and Costs ........................................................................22 Accountability in View of Global Competition....................................23 Chapter II Summary ..................................................................................... 27 III. Design of the Study ...............................................................................................29 Rationale and Appropriateness of Qualitative Case Study Approach ........... 29 The Research Design ...................................................................................... 31 Data Collection Procedures .............................................................. 32 Criteria for Selection of Participants ..................................................33 Human Subjects ...................................................................................34 vii Addressing Credibility and Trustworthiness ...................................... 34 Role of the Researcher.................................................................................... 35 Chapter III Summary ...................................................................................... 38 IV. Redefining an Institution .....................................................................................39 Commentary/Introduction................................................................................39 Pre-Announcement/ Catalyst for Change ........................................................41 Chapter IV Summary ......................................................................................48 V. Ears to Hear—Listening to Participants’ Stories ...................................................49 Announcement