REVIEW of STAFF STRENGTH of DIMINISHING CATEGORIES of COMMERCIAL DEPARTMENT OVER JAIPUR DIVISION (G/HQ/WS/463/26/Comml./JP/2017-18) GUIDED by STUDIED by P
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REVIEW OF STAFF STRENGTH OF DIMINISHING CATEGORIES OF COMMERCIAL DEPARTMENT OVER JAIPUR DIVISION (G/HQ/WS/463/26/Comml./JP/2017-18) GUIDED BY STUDIED BY P. K. MALIK 1 KAMLESH KUMAR MEENA CWSI-JP Sr. ADGM & AWSO/NWR/JP 2 PRAKASH GURNANI WSI-JP 3 RAJENDRA SINGH KHIRIA WSI-JP WORK STUDY ORGANIZATION NORTH WESTERN RAILWAY JAIPUR Page 1 of 43 EXECUTIVE SUMMARY Sr. No. 26 Study No. G/HQ/WS/463/26/Comml./JP/2017-18 Subject Review of staff strength Diminishing Categories of Commercial Department over Jaipur Division. Area Various Railway station units. Division Jaipur Department Commercial Terms of Reference Assessment of Man Power requirement Category SS OR Vac. Safaiwala 5 5 0 Seal man 1 1 0 WRA 9 5 4 RRA 5 2 3 Present Cadre Khalasi 30 15 15 Scale man 5 4 1 Hammal 1 1 0 Marker 6 3 3 Parcel Porter 7 7 0 Total 69 43 26 Safaiwala : 0 Seal man : 0 WRA : 6 RRA : 2 Khalasi : 30 Proposed Cadre Scale man : 0 Hammal : 0 Marker : 3 Parcel Porter : 4 Total : 45 Safaiwala : 5 Seal man : 1 WRA : 3 RRA : 3 Projected Surplus Man Power Khalasi : 0 Scale man : 5 Hammal : 1 Marker : 3 Parcel Porter : 3 Total : 24 Total Recommendations Financial Implication Rs. 113.25 Lac per annum Month of Circulation November’ 2017 Page 2 of 43 INDEX Chapter Page No. Contents No. From-To 1 Introduction 4 2 Acknowledgement 5 3 Synopsis 6 4 Cadre & duties of staff 7-8 5 Performance 9-17 6 Deployment and observations of Parcel Porter Staff 18 Deployment and observations of Safaiwala Staff 7 19 Deployment and observations of Commercial Khalasi 8 Staff 20-23 Deployment and observations of Marker Staff 9 24-25 Deployment and observations of Waiting Room 10 Attendant Staff 26-27 Deployment and observations of RRA Staff 11 28 12 Deployment and observations of Seal man Staff 28-29 Deployment and observations of Hammal Staff 13 30 14 Deployment and observations of Scale man Staff 31-32 15 Critical Analysis 33-34 16 Discussion at officer’s level 35-37 17 Revised Summary of Surplus Posts 38 18 Recommendations 39-41 19 Financial Implication 42 Page 3 of 43 CHAPTER 1 INTRODUCTION Indian Railway is one of the biggest transportation organizations among all other transport organizations in the country. In fact the Railway is backbone of the national economy. In recent time, Railway is facing tremendous competition from road and air. Indian Railways begun to lose out freight to the Roadways since the last decade despite its inherent advantages of being environment friendly and more reliable. Today the Railway’s freight share stands at approximately 35% against 64% of two decades ago. This slows down in freight loading eroded the Railways revenue. In the time of competition transport system should not only the agile, prompt and amenable but also financially viable. In order to bring economy in expenditure the optimum utilization of man, machine and material will have to be ensured. Productivity has acquired a new and broader meaning in the light of highly competitive economic environment, increasing educational levels, degradation of physical environment and increasing population creating pressure on the limited available resources. To be relevant, the output dimension of the productivity equation needs to be stressed more than before, because improvement in the use of resources alone may not give the desired competitive advantage. Productivity should be viewed as increasing value addition to be achieved by:- i) Providing products and services that enhance customer satisfaction; ii) Reducing costs; and iii) Enhancing safety. After introduction of new policies of parcel and passenger traffic over the period of time various categories of Commercial department has lost their significance. Due to ‘Comprehensive leasing policy’ most of the parcel vans over Indian Railway are out source. Further, policy regarding receiving through traffic only, without any transshipment has also restricted the parcel traffic to be handled by the department. After introduction of various software programs for reserved/unreserved ticket booking, parcel booking, goods booking and other latest mode of communications like E-dak etc. role of messengers (Couriers) have become insignificant. Facilities like waiting rooms and retiring rooms cannot be operated on loss basis hence in absence of adequate earning either these facilities may be operated through outsourcing or effort may be made to convert in to earning sources. In light of above facts, it become essential to review the staff strength diminishing categories like- Parcel Porter, Courier, Commercial Khalasi, Marker and Waiting Room Attendant of commercial department. Page 4 of 43 CHAPTER 2 ACKNOWLEDGEMENT 2.1 Coordinating Officials of the department: The Study Team expresses its sincere thanks and gratitude to Dr. Rakesh Kumar, Sr. DCM/JP and coordinators for their extended co-operation during the course of study. The team is grateful to Sh. K L Sain, DCMI/JP and other officials for rendering their full co-operation during the course of study. 2.2 Terms of Reference: This study has been conducted under the following terms of reference: i) Review of staff vis-a-vis workload on existing working conditions. ii) Suggesting the ways and means for improving the system economically and efficiently. 2.3 Methodology Adopted: The following techniques of method study as well as work measurement have been applied to conduct the study:- i) Observing existing policies. ii) Receiving relevant data from field units. iii) Interaction with field officials iv) Direct observation of the pattern of working. v) Critical examination of the existing system of working and reassessment of manpower requirement. 2.4 Field units visited: Work study team has visited Divisional Office, Jaipur to receive the cadre and other policy circulars. Work study team has also visited the –Jaipur Junction, Kankapura, Bandikuai, Alwar, Rewari, Phulera and Sikar stations to observe the working conditions and procedures being adopted by the staff to perform the work. Page 5 of 43 CHAPTER 3 SYNOPSIS It has been observed by the work study team that in changing working scenario like leasing out the parcel traffic, on line booking of Retiring Rooms and outsourcing of cleanliness work at Stations etc., significance of various categories of commercial staff like Parcel Porters, Courier, Marker and Waiting Room Attendant have reduced remarkably. Therefore, permission was sought to review the staff strength of these categories through work study. SDGM/NWR has approved to carry out the work study. Approval of work study was informed to Sr. DCM/JP and requested to nominate the coordinator/coordinators. According DCMI/JP was nominated to coordinate with the work study team. Work study team has visited all the field units and as well Divisional Office, Jaipur. To received relevant data and present working procedure. After critical analysis of data received from various sources, assessing the existing workload, observing the present working procedure and after thorough discussion on these with the officials, work study team has given the recommendation for right sizing the cadre. This will be going to help in optimization of resources. Page 6 of 43 CHAPTER 4 CADRE & DUTIES OF STAFF 4.0 Cadre of Diminishing Categories of Commercial Department over Jaipur division: 4.1 Station-wise Cadre Position of Commercial Group ‘D’ Staff over Jaipur Division (G.Pay-1800): Sr. Stations Safaiwala Seal man Bhisty WRA RRA No. SS OR Vac. SS OR Vac. SS OR Vac. SS OR Vac. SS OR Vac. 1. JP 0 0 0 0 0 0 0 10 -10 6 3 3 5 2 3 2. KKU 0 0 0 1 1 0 0 0 0 0 0 0 0 0 0 3. SIKR 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 4. BKI 0 0 0 0 0 0 0 0 0 1 1 0 0 0 0 5. AWR 0 0 0 0 0 0 0 0 0 1 0 1 0 0 0 6. RE 0 0 0 0 0 0 0 0 0 1 1 0 0 0 0 7. FL 5 5 0 0 0 0 0 0 0 0 0 0 0 0 0 Total 5 5 0 1 1 0 0 10 -10 9 5 4 5 2 3 Sr. Stations Khalasi Scale man Hammal Marker Parcel Porter No. SS OR Vac. SS SS OR Vac. OR Vac. SS OR Vac. SS OR Vac. 1. JP 16 11 5 2 2 0 1 1 0 3 1 2 0 0 0 2. KKU 0 0 0 0 0 0 0 0 0 2 1 1 0 0 0 3. SIKR 3 2 1 0 0 0 0 0 0 0 0 0 0 0 0 4. BKI 3 1 2 1 0 1 0 0 0 0 0 0 0 0 0 5. AWR 3 0 3 1 1 0 0 0 0 1 1 0 0 0 0 6. RE 0 0 0 1 1 0 0 0 0 0 0 0 7 7 0 7. FL 5 1 4 0 0 0 0 0 0 0 0 0 0 0 0 Total 30 15 15 5 4 1 1 1 0 6 3 3 7 7 0 4.2 Post-wise Cadre Position of Commercial Group ‘D’ Staff over Jaipur Division: Sr. No. Designation SS OR Vac. Exc. 1. Safaiwala 5 5 0 0 2. Seal man 1 1 0 0 3. Bhisty 0 10 0 10 4. WRA 9 5 4 0 5. RRA 5 2 3 0 6. Khalasi 30 15 15 0 7. Scale man 5 4 1 0 8. Hammal 1 1 0 0 9. Marker 6 3 3 0 10.