An Industry Comes Together NMEDA Leads the Way at the VA

Summer 2017 | Volume 24 Issue 3 Comes Together An Industry THE NMEDA MAGAZINE org NMEDA Leads theWay at theVA Life Moving Forward ...and somuchmore! Modified Vehicles Requirements for Weight Labeling MobilityDealer CAMS-HPandthe Action System The QAPCorrective Valet® Signature Seating

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SUMMER 2017 VOLUME 24, ISSUE 3 CONTENTS

FEATURES COLUMNS THE NMEDA MAGAZINE 20 Choice 2.0 ...Again 8 President’s Message - By Michael Benoit - By Chad Blake President Chad Blake 22 NMEDA News Brief 18 CEO’s Message - Introducing the Mobility - By Danny Langfield CEO Makeover Program Danny Langfield - The Consumer Financial 38 Guidelines Group Talk - By Ray Morton Layout, Editor & Protection Bureau Creative Director Announces Arbitration Rule 44 Canadian Message Jenna DeTrapani 24 The QAP Corrective - By Russ Newton Contributing Writers Action System Chad Blake - By Chuck Hardy ALSO Danny Langfield Russ Newton 32 An Industry Comes 4 Board of Directors Cassie Churchill Harry Baergen Together: NMEDA Leads 6 Staff Directory & Ray Morton the Way at the VA A Note from the Editor Chuck Hardy - By Amy Schoppman Amy Schoppman 10 List of NMEDA Dealers Michael Benoit 36 CAMS-HP and the 30 QAP Dashboard Mobility Dealer The Circuit Breaker is published 46 Canadian Board quarterly by the National Mobility - By Cassie Churchill Equipment Dealers Association. of Directors Office located at 3327 W. 41 Industry Advisor: Bearss Avenue, Tampa, FL 48 Manufacturer/Associate 33618. For business office, Weight Labeling Member Directory advertising and subscriptions: Requirements for 53 Dates to Remember

Tel: 813.264.2697 Modified Vehicles Toll Free: 800.833.0427 - By Harry G. Baergen, CET 54 Advertising Insertion www.nmeda.org Order Form [email protected]

Subscription rates for the U.S.A and Canada: $16.50/4 issues. Back issues are available by calling the NMEDA office.

All rights are reserved under copyright laws © 2017. Media note: Permission is granted NMEDA MISSION STATEMENT to quote or reprint from this Through our diverse membership NMEDA advocates and supports excellence publication. Please credit the Circuit Breaker. in providing safe, reliable vehicles and modifications to enhance accessibility for people with special needs. The articles published in the Circuit Breaker reflect the opinions of their authors, not NMEDA. As such, NMEDA neither takes a position on nor assumes responsibility for the TYPE FONT: Gotham ON THE COVER: © NMEDA accuracy of the information or statements contained therein.

Summer 2017 3 BOARD OF DIRECTORS

Chad Blake, President Russ Newton, Canadian President Ability Center Howell Ventures 4797 Ruffner Street 4850 Rt. 2 Hwy San Diego, CA 92111 Upper Kingsclear, NB E3E 1P8 858-541-0552 phone 506-363-5289 phone 858-541-1941 fax 800-506-6666 fax [email protected] [email protected]

Richard May, Vice President Anne Hegberg, Associate Rep. United Access Marianjoy Rehab Hospital 9389 Natural Bridge Rd 26W171 Roosevelt Road St. Louis, MO 63134 Wheaton, IL 60187 314-888-9450 phone 630-909-6080 phone 314-426-1081 fax 630-909-6081 fax [email protected] [email protected]

Bill Koeblitz, Secretary Christian Quandt, Rep. at Large MobilityWorks Advanced Wheels of Technology, Inc. 810 Moe Drive 33 Bradley Park Road Akron, OH 44310 East Granby, CT 06026 800-638-8267 phone 860-653-8064 phone 866-836-0043 fax 860-653-4331 fax [email protected] [email protected]

Jud DeMott, Treasurer Monique McGivney, Rep. at Large Access 2 Mobility, Inc. Ability Center 12406 State Highway 155 South 23606 N 19th Ave Tyler, TX 75703 Phoenix, AZ 85085 877-254-5438 phone 877-820-3789 phone 903-534-7101 fax 623-879-0822 fax [email protected] [email protected]

Tim Barone, Manufacturer Rep. Eric Mansfield, Rep. at Large Vantage Mobility International (VMI) MobilityWorks 5202 S. 28th Place. 810 Moe Drive Phoenix, AZ 85040 Akron, OH 44310 800-348-8267 phone 800-638-8267 phone 602-243-9843 fax 866-836-0043 fax [email protected] [email protected]

John Evans, Manufacturer Rep. Jeff Brummett, Rep. at Large B & D Independence, Inc. United Access 1024 Empire Street 9389 Natural Bridge Rd Mt. Carmel, IL 62863 St. Louis, MO 63134 618-262-7117 phone 314-888-9450 phone 618-263-3904 fax 314-426-1081 fax [email protected] [email protected]

Sam Cook, Past President Superior Van & Mobility 4734 Rockford Pl. Louisville, KY 40216 502-447-8267 phone 502-657-1930 fax [email protected]

4 NMEDA Circuit Breaker COMING SOON

NEW FEATURES • Increased 450 lb. lifting capacity • Compatible with heavier power chairs and scooters • Available in two and three axis designs NEW FEATURES • New standard dual remote provides safe, easy hardware and wireless operation with lockout feature • New rear hatch safety sensor disables lift when rear hatch is closed • New puddle light for platform illumination low-light settings Mobility Made Easy To find a compatible lift for your vehicle/mobility product, use our @ pridemobility.com/lift-finder

US: 800.800.8586 • CAN: 888.570.1113 • pridemobility.com • NMEDA STAFF DIRECTORY

Danny Langfield CEO

[email protected]

Kristen Clevidence QAP Coordinator

[email protected] A NOTE FROM THE EDITOR

We welcome another new member to the NMEDA team this season! Jenna DeTrapani Director of Communications Trevor Jennings has been hired as our new Circuit Breaker Editor Director of Partner Relations, beginning [email protected] August 1. Trevor relocated to Tampa from the Dallas, Texas area in mid-July. He will be very involved in our industry and public Chuck Hardy VP of Quality Assurance & Compliance relations efforts as well as business development for NMEDA. Please join us all in [email protected] welcoming Trevor to the NMEDA team.

You may have also noticed that the month Peter Lucas of June came and went with no mention of Education & Training Director our annual Local Heroes Contest. Look to our short announcement on page 22 of this [email protected] issue explaining what NMEDA is doing in this area. Rest assured that much is going on behind the scenes. A new and exciting Marilyn Myers Meetings & Conferences Manager program, of the likes you have never seen before, is in the works... [email protected] If this column were 56 pages long (the exact length of the Circuit Breaker issue currently in your hands) I’d hardly be able to outline Doris Santiago Cruzado Membership Coordinator everything that is happening at NMEDA, although I’d be more than happy give it a [email protected] shot! But perhaps I’ll just let the articles speak for themselves, and I’m sure you’ll find multiple topics of interest to you and Amy Schoppman Director of Government Relations your business within these pages. I wish you all a safe and happy remainder [email protected] of your summer. Hopefully you have many adventures planned.

Trevor Jennings Happy reading, Director of Partner Relations Jenna DeTrapani [email protected] Circut Breaker Editor

6 NMEDA Circuit Breaker Summer 2017 7 PRESIDENT’S MESSAGE

CHAD BLAKE (SUPERIOR VAN & MOBILITY) The NMEDA President, Chad Blake, has worked over 12 years in the industry and is the Chief Operations Officer (COO) for Ability Center. He welcomes the opportunity to serve his fellow NMEDA dealers as our dynamic industry continues to change and evolve. Chad believes that if the NMEDA members, as a group, put the customer first, communicate with each other effectively and act as transparently as possible, our industry and NMEDA will thrive.

Everything that we do in the auto mobility industry revolves around Dear NMEDA Members the concept of improving an individual’s personal mobility and independence. t’s hard to believe that 2017 is half “ way complete! Every year, it seems To that end, NMEDA supports the Ithat time goes by faster. I hope that everyone is having a great year. industry in achieving this outcome.” We recently celebrated Independence Day (4th of July) in the U.S., which is a ing in Washington, DC regarding In conclusion, NMEDA continues to great time to enjoy friends, family, and the implementation of the Veterans develop, strengthen, and enhance fireworks. More importantly, it gives us Mobility Safety Act. A strong con- its relationships with various part- an opportunity to celebrate the birth tingency of NMEDA members were ners that serve the same customer of our great nation and celebrate our present and offered public comment. – the person with a disability. Every individual independence. I appreciate everyone’s advocacy month, the NMEDA staff seems to be As I feel grateful for my personal efforts and look forward to NMEDA’s traveling to support these groups. independence, it also reminds me continued involvement in helping the I believe that this effort will pay to celebrate the fact that each of us VA shape this law into operation. off, because it will raise the aware- have really great jobs. We get the Providing personal independence to ness of what our industry does and, opportunity to help our customers our customers is not the job of the ultimately, connect the local dealer to improve their personal mobility, mobility dealer alone. We all rely on with the local partner. The end goal which also gives them an additional certified driver rehab specialists to is that both can better serve their level of independence. Most people make sure that the customer’s out- collective disabled community. take this for granted. come is the best that it can possi- Thank you for your support of Everything that we do in the auto bly be. To this end, I hope that you NMEDA. Please reach out if you see mobility industry revolves around the attended the ADED Conference that areas where NMEDA can improve or concept of improving an individual’s took place at the end of July in Albu- help you and your businesses. personal mobility and independence. querque, New Mexico. If you couldn’t All the best, To that end, NMEDA supports the attend, I suggest that you support industry in achieving this outcome. ADED and its members in any way Chad Blake that you possibly can. These partners The NMEDA government relations NMEDA President are key to achieving our goal of im- team recently attended a VA meet- --- proving our customer’s mobility.

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For more information please call 800-317-6903 www.amfbrunsamerica.com Summer 2017 9 NMEDA DEALER MEMBERS UNITED STATES Q Presidential Conversions East Q Ability Center - Orange County Q MobilityWorks 2500 Commerce Drive 11600 Western Avenue 1822 Embarcadero Avenue ______Bldg. A, Suite B Stanton, CA 90680 Oakland, CA 94606 ALABAMA Jonesboro, AR 72401 877-820-3789 888-473-5402 Q Azalea Health Care, Inc. 870-933-7270 1,3 1 805 Church Street 1 Q Ability Center - Sacramento Q MobilityWorks Mobile, AL 36602 Q Siebert Mobility Inc. 6550 Freeport Blvd. Suite A 7239 Indiana Avenue 251-344-9443 dba Mobility Centers of AR Sacramento, CA 95822 Riverside, CA 92504 1 712 Hwy 5 North 877-820-3789 888-473-5402 Q Griffin Mobility Benton, AR 72019 1,3 1,2,3 213 Chestnut Street NW 501-316-2466 Hartselle, AL 35640 Q Ability Center - San Diego Q MobilityWorks 1,2,3 4797 Ruffner Street 325 N. Altadena Drive 256-751-1365 ______San Diego, CA 92111 Pasadena, CA 91107 1 ARIZONA 877-820-3789 888-473-5402 Q Gulf States Mobility Q A.D.E. Industries, Inc. 1,3 1,3 1647 Coosa River Parkway 3621 S. Palo Verde Wetumpka, AL 36092 Q Ability Center - San Luis Obispo Q MobilityWorks Tucson, AZ 85713 3548 Empleo St. 1424 S. La Cienega Blvd. 334-514-6590 520-571-7156 San Luis Obispo, CA 93401 Los Angeles, CA 90035 1,2,3 1 877-820-3789 888-473-5402 Q MobilityWorks Q Ability Center - Phoenix 1,3 1,2,3 3747 Pine Lane SE 23606 N. 19th Ave. Bessemer, AL 35022-5642 Q Access Options, Inc. Q MobilityWorks Phoenix, AZ 85085 41545 Albrae St. 1245 Laurelwood Road 888-473-5402 877-820-3789 Fremont, CA 94538 Santa Clara, CA 95054 1,3 1,3 408-734-5438 888-473-5402 Q MobilityWorks Q Ability Center - Phoenix West 1 1,3 2150 Meridian Street North 13735 West Auto Drive, Ste. 109 Huntsville, AL 35811 Q Access Options, Inc. Q MobilityWorks Goodyear, AZ 85338 109 Lee Road Suite D 8130 Parkway Drive 888-473-5402 623-242-0552 Watsonville, CA 95076 LaMesa, CA 91942 1,3 1,3 831-722-6804 888-473-5402 Q Phase III Vans, Inc. Q Ability Center - Tucson 1,2,3 1,2,3 2015 Eastern Blvd 4720 N. La Cholla Blvd, Ste. 150 Montgomery, AL 36117 Q Accessible Mobility Center Q MobilityWorks Tucson, AZ 85705 120 N. Diamond St. 334-244-1011 of Santa Rosa 877-820-3789 3285 Santa Rosa Avenue Fresno, CA 93701 1 1,3 Santa Rosa, CA 95407 888-473-5402 Q Sylacauga Handicapped, Inc. Q Dignified Motors LLC 707-575-6997 1,3 1304 Talladega Hwy. 3422 East Roeser, #A-102 1 Sylacauga, AL 35150 Q MobilityWorks Phoenix, AZ 85040 7720 N. Sepulveda Blvd. 256-249-3717 Q AERO Mobility 877-344-6686 1001 N. Weir Canyon Rd. Van Nuys, CA 91405 1,2,3 1,2,3 Anaheim, CA 92807 888-473-5402 Q Team Adaptive Medical, Inc. Q Performance Mobility 714-973-8600 1,3 1251 Bolton’s Branch Dr. 2140 W. Broadway Rd., Ste. 101 1,2,3 Mobile, AL 36606 Q MobilityWorks Mesa, AZ 85202 3127 Fite Circle, Suite B 251-471-1088 Q Driving Specialties 877-254-2495 Sacramento, CA 95827 1,3 of Sacramento 1,2,3 2216 Cemo Circle #A 888-473-5402 ______Rancho Cordova, CA 95670 1 ARKANSAS Q VMI Mobility Center 5058 S. 40th Street 916-635-2765 Q MobilityWorks Q Accessibility Specialties, Inc. Phoenix, AZ 85040 1 1300 Nord Avenue 1920 John Barrow Road 602-385-5999 Q Economy Medical Chico, CA 95926 Little Rock, AR 72204 1,3 - Lifestyle Mobility 888-473-5402 501-312-1000 ______4025 Nelson Avenue. Ste. B 1,3 1 CALIFORNIA Concord, CA 94520 Q MobilityWorks Q Presidential Conversions 925-671-4800 Q Ability Center - Inland Empire 890 Cowan Road, Suite B 2887 No. College, Suite B 1 711 S. Allen St. Burlingame, CA 94010 Fayetteville, AR 72703 San Bernardino, CA 92408 Q Gary E. Colle, Inc. dba 888-473-5402 479-521-8433 877-820-3789 Goldenboy of San Diego 1,3 1,3 1,3 12130 Dearborn Place Q Modesto Mobility Center, Inc. Q Presidential Conversions Poway, CA 92064 Q Ability Center - Los Angeles 1025 Lone Palm Ave. Ste 5A-B 7323 Cock of the Walk, Suite B 858-748-9414 2715 Seaboard Ln. Modesto, CA 95351 N. Little Rock, AR 72113 1,3 Long Beach, CA 90805 209-577-1069 501-725-9070 877-820-3789 1,3 1 1,3

10 NMEDA Circuit Breaker NMEDA DEALER MEMBERS

Q Sacramento Van Q Wheelchair Getaways Q Mobility Express Q MobilityWorks Conversions & Mobility 32 Stony Hill Road 7910 Ulmerton Road 2323 N. State Street, Suite 49 5821 Florin Perkins Road Bethel, CT 06801 Largo, FL 33771 Bunnell, FL 32110 Sacramento, CA 95828 203-790-9998 727-556-2917 888-473-5402 916-381-8267 1 1 1,3 1 ______Q Mobility Styles, Inc. Q MobilityWorks ______DELAWARE 9300 Cortex Blvd. 8706D East Broadway Ave COLORADO Q True Mobility, Inc. Weeki Wachee, FL 34613 Tampa, FL 33619 Q Dynamic Adaptive Solutions 773 S. DuPont Hwy. 352-597-4546 888-473-5402 2331 W. Hampden Avenue New Castle, DE 19720 1 1,3 Unit 162 302-836-4110 Q Mobility Transportation Systems Q Movin’ On Mobility Sheridan, CO 80110 1 4010 E. Hillsborough Ave. 12530 Metro Pkwy 720-939-1211 ______Tampa, FL 33610 Ft. Myers, FL 33912 1,3 FLORIDA 813-246-9116 239-275-1900 1,2,3 1,2,3 Q Freedom Mobility, Inc. Q Active Mobility & Design, Inc. 4750 S. Santa Fe Circle #5 dba Buddy’s Holiday Mobility Q MobilityWorks Q Movin’ On Mobility Englewood, CO 80110 6144 S US Highway 1 20354 U.S. Hwy 27 342 Pike Rd., Suite #26 720-722-2680 Fort Pierce, FL 34982 Clermont, FL 34715 West Palm Beach, FL 33411 1,3 772-465-9600 888-473-5402 561-881-5600 Q Frontier Access 1,3 1,3 1,3 & Mobility Systems, Inc. Q Advanced Driving Systems Q MobilityWorks Q Ocean Conversions & Mobility 1308 Riverside Ave., Suite A 662 Capital Cir. N.E. 2727 St. Johns Bluff Rd. 750 E Sample Rd, Bldg 1, Ste 3 Fort Collins, CO 80524 Tallahassee, FL 32301 Jacksonville, FL 32246 Pompano Beach, FL 33064 970-223-8267 850-671-2300 888-473-5402 954-942-6033 1 1,2,3 1,3 1,2,3 Q Mobility Driven Q Custom Mobility Q MobilityWorks Q Ocean Conversions of 832 N. Crest Drive, Unit B 7199 Bryan Dairy Road 1925 10th Ave. N. Unit 1 Ft. Myers, Inc. Grand Junction, CO 81506 Largo, FL 33777 Lake Worth, FL 33461 5751 Zip Drive 970-712-1435 727-524-1300 888-473-5402 Ft. Myers, FL 33905 1 1 1,3 239-936-6333 1,2,3 Q Performance Mobility Q In Motion Mobility LLC Q MobilityWorks 9500 W. 49th Ave. C107 2201 NW 102 Place, #1 7444 Narcoossee Rd. Unit 406 Q P&A Mobility Enterprises Wheat Ridge, CO 80033 Doral, FL 33172 Orlando, FL 32822 dba Mobility Express 877-254-2495 786-534-2046 888-473-5402 320 Cortez Road West 1,2,3 1,3 1,3 Bradenton, FL 34207 941-739-5596 Q Performance Mobility Q Kempf, Inc. Q MobilityWorks 1 6285 Corporate Drive 225 S. 78th Street 8203 Ulmerton Rd. Colorado Springs, CO 80919 Tampa, FL 33619 Largo, FL 33771 Q Phase III Mobility 877-254-2495 813-630-0409 888-473-5402 4333 Gulf Breeze Parkway 1 1,3 1,3 Gulf Breeze, FL 32563 850-934-1125 Q Performance Mobility Q Mike Erdman Mobility Q MobilityWorks 1 5910 E. County Line Road 219 South Coco Blvd. 5601 NW 9th Ave. Denver, CO 80126 Coco, FL 32922 Powerline Road, Unit 203 Q Piper Medical, Mobility 877-254-2495 321-636-8887 Ft. Lauderdale, FL 33309 & Accessibility 1,2,3 1 888-473-5402 1885-B NE 149th Street ______1 North Miami, FL 33181 Q Mobility America 305-940-2030 CONNECTICUT 5130 Hwy 98 N. Q MobilityWorks 1,3 Q Advanced Wheels of Technology Lakeland, FL 33809 5201 NW 77th Ave., Suite 100 33 Bradley Park Rd. 863-816-1513 Miami, FL 33166 Q Team Adaptive, Inc. East Granby, CT 06026 1 888-473-5402 1201 Harrison Avenuee 1,3 Panama City, FL 32401 860-653-8064 Q Mobility Express 850-522-0059 1,2,3 4320 US Hwy 19 Q MobilityWorks 1 Q MobilityWorks New Port Richey, FL 34652 7265 SW 62nd Ave., Unit 1 104 Pitkin St. 727-849-0262 Ocala, FL 34476 Q The Mobility Store LLC E. Hartford, CT 06108 1 888-473-5402 915 N. Florida Ave. 888-473-5402 1 Lakeland, FL 33801 1,3 863-688-3900 1

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer Summer 2017 11 NMEDA DEALER MEMBERS ______Q Wheelchair Vans of FL Q Superior Van & Mobility Q Fastserv Medical Bossier 5611 South Tamiami Trail ILLINOIS 2218 Contractors Drive 1329 Driftwood Drive Sarasota, FL 34231 Q Custom Van Conversions Fort Wayne, IN 46818 Bossier City, LA 71111 941-706-4687 & Mobility 855-208-5576 318-741-9586 1 3720 Oakton St. 1,3 1,3 ______Skokie, IL 60076 ______Q Fastserv Medical Monroe GEORGIA 847-679-8261 KANSAS 112 Summer Lane 1,2,3 Q Adaptive Driving Solutions Q Banner Mobility Resources West Monroe, LA 71291 3027 Riverwatch Parkway Q MobilityWorks 231 SE 53rd St., Suite C 318-396-3366 Augusta, GA 30907 23855 W. Andrew Road Topeka, KS 66609 1,3 706-364-2688 Plainfield, IL 60585 785-235-3070 Q Superior Van & Mobility 1,2,3 888-473-5402 1 12329 Industriplex Blvd. 1,3 Q Custom Mobility Van & Lift Q Jay Hatfield Mobility, LLC Baton Rouge, LA 70809 Sales & Services LLC Q MobilityWorks 801 E. Crawford Avenue 855-208-5576 315 Whitehead Rd. 5050 Dempster Salina, KS 67401 1,2,3 Athens, GA 30606 Skokie, IL 60077 620-429-2636 Q Superior Van & Mobility 706-353-1099 888-473-5402 1 1901 Westbank Expwy, Ste 500 1,3 1,3 Q Jay Hatfield Mobility, LLC Harvey, LA 70058 Q MobilityWorks Q MobilityWorks 200 S. East Avenue 855-208-5576 1255 Kennestone Circle Ste. 100 155 E. North Ave. Columbus, KS 66725 1 Marietta, GA 30066 Villa Park, IL 60181 800-545-4227 ______888-473-5402 888-473-5402 1 MAINE 1,3 1,3 Q Jay Hatfield Mobility, LLC Q MobilityWorks Q MobilityWorks Q Personal Mobility 11922 East Kellogg 32 Lewiston Road, Unit 2B 3938 Ogeechee Rd. 7611 N. Harker Drive Wichita, KS 67207 Gray, ME 04039 Savannah, GA 31405 Peoria, IL 62702 620-429-2636 888-473-5402 888-473-5402 309-966-3089 1 1,3 1,3 1 Q Kansas Truck Equipment Co. ______Q Quail Country Customs Q Personal Mobility 8846 W. Monroe Circle MASSACHUSETTS 706 W. Bradley Avenue 731 S. Westover Blvd. Wichita, KS 67209 Q Adaptive Mobility Equipment Albany, GA 31707 Champaign, IL 61820 316-722-4291 1551 Fall River Ave. 229-432-7258 217-398-1188 1 Seekonk, MA 02771 1,3 1 Q United Access 508-336-2556 Q Quail Country Customs, Inc. Q Personal Mobility 7921 Bond Street 1,3 2924 N. Dirksen Parkway 2635 Hwy 247 Connector Lenexa, KS 66214 Q Automotive Innovations, Inc. Byron, GA 31008 Springfield, IL 62702 314-888-9450 1000 Main Street 478-956-1225 217-544-2699 1,3 Bridgewater, MA 02324 1 1,3 ______508-697-8324 Q R & R Van Lift Sales & Service Q Southern Bus and Mobility KENTUCKY 1,2,3 12950 Koch Lane 2130 Sigman Road Q Superior Van & Mobility Q MobilityWorks Breese, IL 62230 Conyers, GA 30012 1180 E. New Circle Rd. 333 Boston Prov. Hwy., Bldg. C 618-526-4131 770-483-0767 Lexington, KY 40505 Norwood, MA 02062 1,3 1,2,3 855-208-5576 888-473-5402 ______1,3 1,3 INDIANA IOWA Q Superior Van & Mobility Q MobilityWorks Q Siebert Mobility Inc. Q Superior Van & Mobility 1506 Lakeshore Court 57 George Levin Dr. 3450 SE Miehe Drive, Suite 1 5410 S. Madison Ave. Louisville, KY 40223 N. Attleboro, MA 02760 Grimes , IA 50111 Indianapolis, IN 46227 855-208-5576 888-473-5402 515-986-3010 855-208-5576 1,2,3 1,3 1,3 1 ______Q New England Wheels Inc. Q Siebert Mobility of Iowa, LLC Q Superior Van & Mobility LOUISIANA 33 Manning Road 4246 Meghan Beeler Ct., Ste 1 Billerica, MA 01821 3554 Dolphin Dr. Q Crescent Vans, Inc. South Bend, IN 46628 Iowa City, IA 52240 2424 Hickory Ave. 978-663-9724 855-208-5576 319-351-3159 Metairie, LA 70003 1,2,3 1,3 1,3 504-738-2634 Q Total Mobility Q Superior Van & Mobility 1,3 2406 W. 2nd Avenue 3414 Interstate Drive Indianola, IA 50125 Evansville, IN 47715 515-961-0575 855-208-5576 1,3 1,3

12 NMEDA Circuit Breaker NMEDA DEALER MEMBERS ______Q Clock Mobility Q Jay Hatfield Mobility, LLC Q Team Adaptive, Inc. MARYLAND 5540 S. Pennsylvania Ave. Ste 11 1115 SW Oldham Parkway 978 Tommy Munro Dr. Q Auto Assist, Inc Lansing, MI 48911 Lee Summit, MO 64081 Biloxi, MS 39532 5002 Lehigh Rd. 517-272-4488 620-429-2636 228-388-5700 College Park, MD 20740 1 1 1,3 301-699-2238 Q Creative Mobility Group Q Southern Bus & Mobility, Inc. Q Total Mobility Concepts LLC 1 32217 Stephenson Hwy. 80 South Highway Dr. 1204 S. Gloster Street Q BEDCO Mobility Madison Heights, MI 48071 Valley Park, MO 63088 Tupelo, MS 38801 6300 Falls Road, Unit 2 248-577-5430 636-825-0700 662-269-2068 Baltimore, MD 21209 1,3 1 1 410-825-1440 Q MobilityWorks Q United Access ______1 1604 East 14 Mile Road 753 S. Kings Highway MONTANA Q Koons Ford of Annapolis Madison Heights, MI 48071 Cape Girardeau, MO 63703 Q G & J Enterprises 2540 Riva Rd. 888-473-5402 314-888-9450 3353 Old Hardin Rd Annapolis, MD 21401 1,3 1 Billings, MT 59101 410-224-2100 Q MobilityWorks Q United Access 406-248-5767 1,3 8175 Gratiot Road 618 Jackson St. 1 Q MobilityWorks Saginaw, MI 48609 Columbia, MO 65203 ______1751 E. Joppa Road 888-473-5402 314-888-9450 NEBRASKA Parkville, MD 21234 1,3 1,3 Q Heartland Mobility, LLC 888-473-5402 ______Q United Access 4815 S. 115th Street 1 MINNESOTA 8200 NW 97th Terrace Omaha, NE 68137 Q MobilityWorks Q Bert’s Truck Equipment Kansas City, MO 64153 402-934-7826 11409 Maryland Ave. of Moorhead, Inc. 314-888-9450 1,3 Beltsville, MD 20705 1,3 3804 Hwy. 75 North Q Mobility Motoring 888-473-5402 Moorhead, MN 56560 Q United Access 7222 South 142nd Street 1,3 218-233-8681 1389 N. Cedarbrook Omaha, NE 68138 Q Oneness Mobility Services 1 Springfield, MO 65802 402-884-3333 7701 A Penn Belt Dr. Q Cummings Mobility 314-888-9450 1,3 Forestville, MD 20747 1755 W County Road C. 1,3 Q Siebert Mobility, Inc. 866-570-6686 Roseville, MN 55113 Q United Access 5450 L Street 1,2,3 651-633-7887 of St. Louis South Omaha, NE 68117 Q Total Mobility Services 1 9389 Natural Bridge Rd 402-991-2555 5415 Yukon Ct., Suite E Q Cummings Mobility St. Louis, MO 63134 1 Frederick, MD 21703 2511 West Hwy 13 314-888-9450 Q Wheelchair Vans of Kohll’s 240-490-7840 1,2,3 Burnsville, MN 55337 12739 Q Street 1,3 952-435-8889 Q United Access Omaha, NE 68137 ______1 10232 Rahning Rd, Suite A 402-895-6812 MICHIGAN Q Cummings Mobility Sunset Hills, MO 63127 1 Q Access Mobility Center Conversions & Supply Inc. 314-888-9450 ______1 7620 Eastman Avenue 6540 Jansen Ave. NE NEVADA Midland, MI 48642 Albertville, MN 55301 ______Q Ability Center - Las Vegas 989-633-6100 763-497-0103 MISSISSIPPI 6001 S. Decatur Blvd. Suite N 1 1,2,3 Q Handicapable Vans, Inc. Las Vegas, NV 89118 Q Advantage Mobility Outfitters Q IMED Mobility 5516 N. State Street 877-820-3789 33073 Michigan Avenue 1915 County Road C Jackson, MS 39206 1,3 Wayne, MI 48184 Roseville, MN 55113 601-981-0042 Q MobilityWorks 734-595-4400 651-635-0655 1,2,3 2100 S. Decatur Blvd. 1,3 1,2,3 Q J’s Mobility Unlimited, Inc. Las Vegas, NV 89102 ______Q Clock Mobility 3880 Flowood Dr. 888-473-5402 6700 Clay Ave. MISSOURI Flowood, MS 39232 1,3 Grand Rapids, MI 49548 Q D.W. Auto & Home 601-939-2112 ______616-698-9400 Mobility Specialties 1,2,3 NEW HAMPSHIRE 1,2,3 1208 N. Garth Ave. Q Mobility Systems, Inc. Q MobilityWorks Columbia, MO 65203 Q Clock Mobility 2857 Oak Grove Road 54 Wentworth Ave. 587 W. Blue Star Drive 800-568-2271 Hattiesburg, MS 39402 Londonderry, NH 03053 Traverse City, MI 49684 1,2,3 601-264-0609 888-473-5402 231-943-9890 1,2,3 1,2,3 1

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer Summer 2017 13 NMEDA DEALER MEMBERS ______Q MobilityWorks Q Van Products NEW JERSEY NEW YORK 1892 Central Ave., Suite 25 2521 Noblin Road Q Brunswick Automotive Q Abilities Unlimited of NY Albany, NY 12205 Raleigh, NC 27604 Professionals 90 E. Jefryn Blvd. 888-473-5402 919-878-7110 1490 US-1 North Deer Park, NY 11729 1,3 1,3 800-664-8434 North Brunswick, NJ 08902 Q Tim’s Trim, Inc. ______732-545-6300 1,2,3 25 Bermar Pk OHIO 1,3 Q Advance Mobility Plus, Inc. Rochester, NY 14624 Q Columbus Mobility Specialists Q DriveMaster 847 East 43rd St. 585-429-6270 6330 Proprietors Rd., Suite C 37 Daniel Road West Brooklyn, NY 11210 1,2,3 Worthington, OH 43085 718-253-1212 Fairfield, NJ 07004 Q United Access 614-825-8996 973-808-9709 1 72 Hinchey Road 1,2,3 1,2,3 Q Agor Enterprises, Inc Rochester, NY 14624 Q Key Mobility Services Q Fun Truck’n Mobility 1241 Erie Blvd. W. 877-501-8267 1944 U.S. St. Rt. 68 N. 255 US Hwy 46 West Syracuse, NY 13204 1,2,3 Xenia, OH 45385 Saddle Brook, NJ 07663 315-510-4272 ______937-374-3226 973-546-1900 1 NORTH CAROLINA 1 1,2,3 Q Agor Enterprises, Inc Q Accessible Mobility Center Q M.C. Mobility Systems Q HQ Custom Design 951 Panorama Trail South 4012 Dearborn Place NW. 214 Valley St. 275 Huyler Street Rochester, NY 14625 Concord, NC 28027 Dayton, OH 45404 South Hackensack, NJ 07060 585-385-2556 704-886-0868 937-222-5001 201-592-6939 1 1 1,3 1 Q Boulevard Van City Q Care Solutions Q M.C. Mobility Systems Q MobilityWorks 2708 Niagara Falls Blvd. 110 B Edney Street 7588 Tyler Blvd 2303 Wallace Blvd. Wheatfield, NY 14304 Hendersonville, NC 28792 Mentor, OH 44060 Cinnaminson, NJ 08077 716-731-4335 828-698-9844 800-951-6238 888-473-5402 1,3 1 1,3 1,3 Q Bussani Mobility Q Ilderton Conversion of Charlotte Q M.C. Mobility Systems Q MobilityWorks 501 Concord Ave. 1424 Archdale Drive 7233 Industrial Pkwy 1549 Gateway Blvd. Mamaroneck, NY 10543 Charlotte, NC 27210 Plain City, OH 43064 Woodbury, NJ 08096 914-835-8267 704-523-2022 800-834-8301 888-473-5402 1,3 1,3 1,3 1,2,3 Q Bussani Mobility Q Ilderton Dodge/Conversion Co. Q M.C. Mobility Systems Q MobilityWorks 500 Central Ave. 701 S. Main St. 10691 Reading Rd. 5105 New Jersey RT-33 Bethpage, NY 11714 High Point, NC 27260 Evendale, OH 45241 Farmingdale, NJ 07727 516-938-5207 336-841-2020 513-469-8220 888-473-5402 1,3 1,2,3 1,3 1,3 Q Bussani Mobility Team - East Q MobilityWorks Q Marietta Mobility Q MobilityWorks 401 E. Middle Country Road 4025 Queen City Dr. 221 Pike Street 211 Woodbridge Avenue Smithtown, NY 11787 Charlotte, NC 28208 Marietta, OH 45750 Highland, NJ 08904 631-240-4128 888-473-5402 800-690-4950 888-473-5402 1 1,2,3 1,2,3 1,3 Q Fenton Mobility Products ______Q Mountain Adaptive/The Van Shop Q MobilityWorks 1209 East Second Street 35 Dogwood Rd. 1020 Laskey Rd. NEW MEXICO Jamestown, NY 14701 Asheville, NC 28806 Toledo, OH 43612 Q Southwest Lift Installation 716-484-7014 828-670-1111 888-473-5402 315 B Juan Tabo Blvd. NE 1,2,3 1,2,3 1,3 Albuquerque, NM 87123 Q Main Mobility Q Stalls Medical Q MobilityWorks 505-891-3346 9580 Main Street dba Adaptive Vans, Inc. 12117 Princeton Pike 1 Clarence, NY 14031 7980 Chapel Hill Road, Ste 101 Cincinnati, OH 45246 Q United Access 716-759-6811 Cary, NC 27513 888-473-5402 3825 Osuna NE, Suite 1 1,2,3 919-233-0732 1,3 Albuquerque, NM 87109 Q Mobility Services, Inc. 1 Q MobilityWorks 877-501-8267 19-57 Steinway St. Q Van Products 810 Moe Dr. 1,2,3 Astoria, NY 11105 394A Green Meadow Drive Akron, OH 44310 718-267-2921 Wilmington, NC 28405 888-473-5402 1,2 910-793-5661 1,3 1

14 NMEDA Circuit Breaker NMEDA DEALER MEMBERS ______Q Motorcars Mobility Q Apple Independence Mobility 2888 Mayfield Road PENNSYLVANIA PUERTO RICO 1152 Pine St. Cleveland Heights, OH 44118 Q Keller Wheelchair Lifts Q Equipos Pro Impedidos de P.R. Lebanon, TN 37087 216-932-2400 197 Main St. Carr #1 Int R796 KM 10.4 931-528-5788 1,3 Luzerne, PA 18709 Bo Bairoa La 25 1,3 Caguas, PR 00725 ______570-288-1004 Q MobilityWorks OKLAHOMA 1,2,3 787-746-7667 173 Industrial Dr. 1,2 Q Handicapped Vehicle Q Keystone Coach Works Lavergne, TN 37086 ______Services Unlimited 4786 Library Rd. 888-473-5402 7215 E. 46th St. Bethel Park, PA 15102 SOUTH CAROLINA 1,3 Tulsa, OK 74145 412-833-1900 Q Accessible Mobility Center Q MobilityWorks 918-622-8400 1,2,3 832 Dutch Square Blvd. 1325 Mackey Branch Drive 1 Q Keystone Mobility Columbia, SC 29210 Chattanooga, TN 37421 803-798-0999 Q United Access 8118 Adams Drive 888-473-5402 730 W. Hefner Rd. Hummelstown, PA 17036 1,3 1,3 Oklahoma City, OK 73114 717-482-8140 Q Accessible Mobility Center Q MobilityWorks 877-501-8267 1 100 Bruce Rd. 1015 S. Water Ave. 1,3 Q M.I.T.S. Corp. Greenville, SC 29605 Gallatin, TN 37066 ______11448 N. Main St. Ext. 864-315-1899 888-473-5402 1,3 OREGON Glen Rock, PA 17327 1 800-243-6487 Q Ilderton Conversion of Q Ability Center Q Superior Van & Mobility 1 Charleston LLC 9770 SW Wilsonville Road 10640 Braden Dickey Lane 8550 Rivers Avenue Wilsonville, OR 97070 Q MobilityWorks Knoxville, TN 37932 North Charleston, SC 29406 877-820-3789 1090 Mosside Blvd. 855-208-5576 843-576-0414 1,3 Wall, PA 15148 1,3 888-473-5402 1,3 Q Ability Center Q United Access 1,3 Q Mobility Supercenter 3574 Marcola Road 2165 Hillshire Circle 11816 Hwy 17 Bypass Springfield, OR 97477 Q MobilityWorks Memphis, TN 38133 Murrells Inlet, SC 29576 877-820-3789 2200 S. 12th St., Suite 2210 314-888-9450 843-651-3334 1,3 Allentown, PA 18013 1,3 1 888-473-5402 ______Q Performance Mobility 1,2,3 Q MobilityWorks 1640 W. 7th Avenue TEXAS 563 Woodruff Rd. Eugene, OR 97402 Q MobilityWorks Greenville, SC 29607 Q Access 2 Mobility, Inc. 877-254-2495 925 South Trooper Road 888-473-5402 12406 State Highway 155 South 1 Norristown, PA 19403 1 Tyler, TX 75703 888-473-5402 903-592-6760 Q Performance Mobility Q MobilityWorks 1,2,3 1,3 12905 NE Airport Way 3624 Fernandina Road Q Steffy’s Garage, Inc. dba Portland, OR 97230 Columbia, SC 29210 Q Adaptive Driving Access SGI Mobility 877-254-2495 888-473-5402 of Corpus Christi, LLC 235 W Main Street 1,3 1,2,3 2201 Gollihar Road Leola, PA 17540 Q Performance Mobility ______Corpus Christi, TX 78415 717-656-6065 4347 NW Yeon Ave. 361-852-0922 1,3 SOUTH DAKOTA Portland, OR 97210 1 Q IMED Mobility 877-254-2495 Q Total Mobility Services Q Adaptive Driving Access - (Mobility Sales & Rental) 1,2,3 7917 Derry St., Suite 124 College Station 200 East 1st Street Harrisburg, PA 17111 2214 N. Earl Rudder Freeway Q R & J Mobility Services, Inc. Tea, SD 57064 800-558-7408 Bryan, TX 77808 4938 Crater Lake Avenue 605-498-2200 1,3 979-307-7676 Medford, OR 97504 1 Q Total Mobility Services, Inc. 1,3 541-245-4846 ______1,3 4785 Penn Ave. Box 7 Q Adaptive Driving Access - Boswell, PA 15531 TENNESSEE Q R & J Mobility Services, Inc. Houston 814-629-9935 Q Apple Independence Mobility 155 “E” Street 6836 N Sam Houston Pkwy W 1,2,3 1750 Lee Seminary Road Independence, OR 97351 Houston, TX 77064 Cookeville, TN 38506 503-838-5520 713-874-9100 877-528-5788 1,2,3 1,2,3 1

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer Summer 2017 15 NMEDA DEALER MEMBERS

Q Adaptive Driving Access - Q Open Road Mobility Q MobilityWorks Q A & J Mobility McAllen 7411 - 82nd Street 232 E. Belt Blvd., #100 1330 Mid Valley Drive 120 North 20th Lubbock, TX 79424 Richmond, VA 23224 De Pere, WI 54115 McAllen, TX 78501 806-771-5873 888-473-5402 920-632-4882 956-971-0001 1,2,3 1,3 1 1 Q Open Road Mobility Q MobilityWorks Q A & J Mobility Q Adaptive Driving Access - 6669 Canyon Drive 6059 Virginia Beach Blvd. 333 Washington Street Pasadena Amarillo, TX 79110 Norfolk, VA 23502 Valders, WI 54245 3430 E Sam Houston Pkwy S 806-353-2747 888-473-5402 920-775-9333 Pasadena, TX 77505 1 1,3 1,2,3 281-487-1969 Q United Access Q MobilityWorks Q A & J Mobility 1,2,3 15301 North IH 35, Suite A 5751 General Washington Drive 2650 Prospect Dirve Q Alamo Mobility Inc. Pflugerville, TX 78660 Alexandria, VA 22312 Eau Claire, WI 54703 6473 DeZavala Road 314-888-9450 888-473-5402 715-874-6630 San Antonio, TX 78249 1 1 1,3 210-697-8884 Q United Access Q PC Industries, Inc. dba Q A & J Vans dba A & J Mobility 1,2,3 2704 Lawing Ln., Suite 300 Mobility Supercenter 3058 Helsan Drive Q Alamo Mobility Inc. Rowlett, TX 75088 7450 Midlothian Turnpike. Richfield, WI 53076 16262 IH 35 North 314-888-9450 North Chesterfield, VA 23225 800-517-1024 Selma, TX 78154 1,2,3 804-231-7774 1,3 210-718-0055 Q United Access 1,2,3 Q Advantage Mobility & Services 1,2,3 2109 Luna Rd. Suite 200 ______dba GT Mobility Q American Lift Aids, Inc. Carrollton, TX 75006 VERMONT 2833 Stanley St. 2310 Calder Ave. 314-888-9450 Q MobilityWorks Stevens Point, WI 54481 Beaumont, TX 77702 1,3 5C David Drive 715-341-2712 409-832-3400 Q United Access Essex Junction, VT 05452 1 1,2,3 5044-A Doniphan Drive 888-473-5402 Q GT Mobility & Services Q American Lift Aids, Inc. El Paso, TX 79932 1,3 844 Ontario Road 2407 W. Southwest Loop 323 314-888-9450 ______Green Bay, WI 54311 Tyler, TX 75701 1 WASHINGTON 920-491-8384 903-581-8844 1,2,3 ______Q Absolute Mobility Center 1,2,3 UTAH 21704 - 87th Ave. SE Q MobilityWorks Q Lift Aids, Inc. Q Performance Mobility Woodinville, WA 98072 N8 W22195 Johnson Dr., Ste. 130 1500 Westpark Way 9082 S. 300 West 425-481-6546 Waukesha, WI 53186 Euless , TX 76040 Sandy, UT 84070 1 888-473-5402 817-835-0035 1,3 877-254-2495 Q Access Mobility Systems 1,2,3 1 dba JDR Corporation ______Q MobilityWorks ______7202 Evergreen Way WYOMING 2110 N. Beach VIRGINIA Everett, WA 98203 Q Frontier Access & Mobility Ft. Worth, TX 76111 Q Independent Lifestyles 425-353-6563 Systems, Inc. 888-473-5402 4880 S. Amherst Hwy. 1,3 1207 E. Pershing Blvd. 1,2,3 Madison Heights, VA 24572 Q Goldenwest Mobility Cheyenne, WY 82001 Q MobilityWorks 434-846-7510 1815 E. Francis Ave. 307-637-7663 2700 Franklin Ave. 1 Spokane, WA 99208 1 Waco, TX 76710 Q M.I.T.S. of VA 509-484-3842 888-473-5402 2075 W. Main St. 1,2,3 1 CANADA Waynesboro, VA 22980 Q Kersey Mobility Systems ______Q MobilityWorks 540-932-7300 6015 160th Ave. E. 4150 Interstate 30 1 Sumner, WA 98390 ALBERTA Mesquite, TX 75150 Q ECO Medical Q Mobility of Norfolk dba 253-863-4744 888-473-5402 18303 - 107 Avenue Mobility Supercenter 1,2,3 1,2,3 Edmonton, AB T5S 1K4 3301 N. Military Hwy. ______780-483-6232 Q MobilityWorks Norfolk, VA 23518 WISCONSIN 1 239 Commercial Drive 757-201-7495 Q A & J Mobility Q Silver Cross Automotive Buda, TX 78610 1 4125 Terminal Drive 888-473-5402 14568 - 116 Avenue Q Mobility Plus Inc. of Virginia McFarland, WI 53558 1,2,3 Edmonton, AB T5M 3E9 763 Union Street 608-579-1500 844-799-5464 Salem, VA 24153 1,3 1 540-389-3400 1,3

16 NMEDA Circuit Breaker NMEDA DEALER MEMBERS ______Q Silver Cross Automotive Q Goldline Mobility & Conversions BRITISH COLUMBIA 101 - 8289 North Fraser Way 762 Industrial Road QUEBEC Q Alliance Mobility Solutions Burnaby, BC V3N 0B9 London, ON N5V 3N7 Q Centre d’ Autonomie 12211 Vulcan Way 844-799-5464 519-453-0480 399 Ave De La Friche Richmond, BC V6V 1J7 1 1,2,3 Dolbeau-Mistassini, QC G8L 2T3 604-327-7004 Q Silver Cross Automotive Q Mobility in Motion 418-276-8336 1,3 204-2657 Wilfert Road. 1710 Bishop Street N, Unit 8 1,3 Q Can Am Mobility Victoria, BC V9B 5Z3 Cambridge, ON N1T 1T2 Q SMVR 2 Visions, Inc. 158 Old Vernon Rd 844-799-5464 519-623-9930 414 Blvd St. Germain Ouest Kelowna, BC V1X 4R2 1 1 Rimouski, QC G5L 3N4 250-491-0003 ______Q Northend Mobility 418-723-9225 1,3 MANITOBA 301 Aqueduct St. 1,3 Q Island Mediquip Ltd. Q Northland Home Welland, ON L3C 1C9 Q TVR Technologies, Inc. 2258 Dorman Road Healthcare Products 905-735-5552 595 Lanaudiere Nanaimo, BC V9Z 6R4 865 Bradford St. 1,2 Repentigny, QC J6A 7N1 250-824-0390 Winnipeg, MB R3H 0N6 Q Silver Cross Automotive 888-919-2555 1 204-786-6786 2028 Dundas Street East 1,3 Q Medichair Northern BC 1 London, ON N5V 1R2 Q Van Action 849 - 2nd Avenue ______844-799-5464 4350 Autoroute 13 Prince George, BC V2L 3A6 ONTARIO 1 Laval, QC H7R 6E9 250-562-8280 800-668-8705 Q Courtland Mobility Q Silver Cross Automotive 1 1,2,3 1355 Artisans Court, Unit B 675A Davenport Road ______Q Sidewinder Conversions Burlington, ON L7L 5Y2 Waterloo, ON N2V 2E2 & Mobility Ltd. 800-354-8138 844-799-5464 SASKATCHEWAN 44658 Yale Road West 1,2,3 1,2,3 Q PrairieHeart Mobility Chilliwack, BC V2R 0G5 3033 Saskatchewan Drive Q Creative Carriage Ltd. Q Silver Cross Automotive 604-792-2082 6 Ridgeview St. P.O. Box 600 2 Walker Drive Regina, SK S4T 1H5 1,2,3 St. George, ON N0E 1N0 Brampton, ON L6T 5E1 306-584-8456 519-740-4801 844-799-5464 1,3 1,2 1

The NEXT GENERATION Electronic Left Foot Accelerator Technology Designed to Help

The NEXT GENERATION of left foot accelerators has arrived. This paradigm shift in SAFETY now requires the driver to activate the left pedal prior to each use. In addition, a separate key is required to transfer function to the left accelerator pedal. There is no need to remove the device or engage a lockout system. The system always defaults to the right side accelerator pedal. This safety feature is important when other family members need to drive or when the vehicle is being moved by someone else such as a valet or service technician. Veigel has specifically designed the Electronic Left Foot Accelerator (ELFA) for safe frequent driver change with the upmost ease. We use only OEM proven circuits and accelerator pedals to ensure the highest quality and reliability of the entire system.

If your mobility equipment dealer is concerned about installing left foot accelerators due to insurance or liability concerns, the Veigel ELFA may be the solution.

[email protected] (800) 488-7688 www.veigel-na.com

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer Summer 2017 17 CEO’S MESSAGE

DANNY LANGFIELD (NMEDA CEO/EXECUTIVE DIRECTOR) Danny has a wealth of automotive and association experience combined with an unbridled enthusiasm for championing the automotive mobility industry. Having served as the Deputy Executive Director for the Texas Independent Automotive Dealers Association (TIADA) for the past ten years, Danny was primarily responsible for advocacy, government relations, professional development and compliance. Questions or concerns may be directed to Danny at [email protected].

NMEDA is well underway in our new fiscal o doubt about it, the dog days of summer are here. year (we run July 1 – June 30). [...] Having the NAt NMEDA’s offices here in budget process completed and approved is a Tampa the temperature is running in the early 90’s, but the humidity major accomplishment for staff and committee is pushing 100% most of the time. I “ looked back on the original CEO job leaders. The budget serves as the business plan description I was provided, and it doesn’t say anything about requir- – the blueprint, if you will – for everything of ing gills to breathe. Probably just an oversight, I’m sure. any significance we plan to accomplish in this But who’s complaining? Not me, 12 month period...” that’s for sure. Things are going

great: Family is settling in nicely. My of any significance we plan to ac- As you will find well-documented 8 year old boy is at basketball camp, complish in this 12 month period. in these pages, in June NMEDA and and my 10 year old girl will be going Speaking of the budget, the asso- our allies participated in a rule- to acting camp; without a doubt, ciation has adopted an Industry & making hearing at the VA offices in life is good on the home front. Public Relations (IPR) budget that D.C. A quarterly print publication And we are blowin’ and goin’ here utilizes CAP funds in a significantly such as this is really not a great at NMEDA, as well. Let me tell you different way than past years. At the way for us to keep you up to speed what’s been going on and a little urging of the board, we have moved on government relations develop- about what’s coming up… away from general consumer mar- ments, so I’d ask that you be sure As you read this, NMEDA is well keting and pivoted to highly specific you are receiving the weekly Short underway in our new fiscal year (we efforts aimed at associations we be- Circuit email, which delivers much run July 1 – June 30). While this is lieve will be much more receptive to more timely updates. (Not getting not stop-the-presses news for our our message. I’m also very excited it? Call the office and Doris will get members, having the budget pro- to announce that we have hired a you taken care of.) Short version – cess completed and approved is new Director of Partner Relations, it was a good day for NMEDA and a major accomplishment for staff Trevor Jennings, who we expect to for the mobility industry. You can and committee leaders. The budget be a big part of establishing and be proud of the volunteer leaders serves as the business plan – the maintaining relationships with our of your association who took time blueprint, if you will – for everything influencer partners. out of their busy schedules to rep-

18 NMEDA Circuit Breaker resent your interests in D.C. While one never knows what will happen Pete Lucas has started to build out next with the VA, I was pleased and impressed with the cooperative an all-new online offering aimed at health- team effort we put forth. On the Education & Training side, care professional influencers, similar to the Pete Lucas has started to build out an all-new online offering aimed “current Comprehensive Automotive Mobility at healthcare professional influencers. Similar to the current Compre- Solutions (CAMS) online course...” hensive Automotive Mobility Solu- tions (CAMS) online course, this Finally, the NMEDA staff has de- information as this issue makes new session will demonstrate the veloped a strategic plan, currently its way through the association importance of referring clients and under committee consideration, for vetting process... the revitalization of QAP. It would patients to a qualified QAP dealer, All the best to all of you and your not be appropriate to discuss the while providing advanced educa- families as we brave these hot details at this early juncture, but tion for the learner. We also plan summer months. Not to worry, suffice it to say that the proposal to have the course certified for Fall is just around the corner… includes recommendations for continuing education units (CEU’s) I hope! for attendees, a strategy that has some very significant improvements --- proven very successful with the to the program, including the current CAMS course. audit process. Stay tuned for more

Drive-Master Co., Inc. Independent Driving Systems 37 Daniel Road West, Fairfield, NJ 07004-2521 580 T C Jester Boulevard, Houston, Tx 77007 Phone: (973) 808-9709 • Fax: (973) 808-9713 Phone: (713) 864-1460 • Fax: (713) 864-1469 E-mail: [email protected] E-mail: [email protected] Web: DriveMasterMobility.com Web: IndependentDrivingSystems.com Did You Know?. . . Did You Know?. . . Did You Know?. . . Did You Know?. . . Did You Know?. . . Did You Know?. . . • If needed, the Dealer can change the effort in his shop in about 5 minutes? • You don’t have to sign any waivers or pay for problems with • The clients family can have OEM steering when they drive? the modifications? • There is a monitoring system that alerts the driver to any dangerous conditions? • We can modify any electrically steered vehicle? • The driver can pretest the system before driving? • We have all testing and engineering data by a licensed engineer? • The system has a positive feel like OEM and not a wandering feeling like the old hydraulic zero efforts we are used to using? GEN-II: Modified Effort Electric Steering System Competition Auxiliary Battery System GEN-II system is designed to modify the YES • This system maintains a second battery that can assist effort of the OEM Electric Steering System. with additional equipment. • The auxiliary battery is automatically charged by the 0 to 100 effort range selection. NO OEM charging system and disconnected when the BACK UP Steering System: NO van is shut off. • Plug and play harnesses. Activates automatically in case of NO ignition and/or power failure. • Digital battery voltage meter for both batteries. • GEN II backup system interface. Notifies the driver audibly and visually via LCD (Liquid Crystal Display) screen. NO Allows steering for a minimum of 180 NO seconds or as long as vehicle is in motion. Electronic vehicle monitoring system is included NO to warn the driver of any potential danger. Crossover function: Easily returns to OEM NO mode by pressing a button. Failure mode self test. NO OEM equivalent components. NO Compliant with: Compliant with: NMEDA Guidelines 30, 36 FMVSS/CMVSS 101, 203, 204, SAE J2672 NMEDA Guidelines 6 FMVSS/CMVSS 305, SAE J1903

Summer 2017 19 FEATURE

Affairs, and the Office of Financial Protection for Older Americans. Choice 2.0 New 2.0 does a few other things, as well:

• The CFOA’s Deputy Direc- tor would be appointed, and ...Again. subject to removal, by the By Michael Benoit changing the CFPB, including: President; Partner, Hudson Cook • Retaining its sole director • It would not repeal the con- ast month I wrote about structure, but making the di- sumer complaint database the House Financial Ser- rector removable at will by the provisions, but would prohibit Lvices Committee’s (“HFSC”) President; the CFOA from publishing and data collected; work on the Financial Choice Act • Limiting its rulemaking author- (“Choice Act 2.0”) based on an ity to the statutes enumerated • It would limit the CFOA’s earlier version from the last Con- in Title 10 of the Dodd Frank enforcement authority to the gress (“Choice Act 1.0”). As often is Act (e.g., Truth in Lending Act, enumerated statutes; and the case in Washington, what is true Consumer Leasing Act, etc.); • It would eliminate mandatory today may not be tomorrow and the • Repealing its UDAAP authority advisory boards, but permit landscape for financial reform has, entirely; the Director to seat advisory not surprisingly, changed once more. boards at his or her discretion. I expect it will change several more • Eliminating its supervisory times before – or if – we see any authority; Finally, and perhaps most importantly, New 2.0 would, like its predeces- Dodd Frank reforms, but for now, a • Repealing its market monitor- sor, establish an Office of Economics new version of Choice Act 2.0 (“New ing authority; and 2.0”) suggests the HFSC is consider- that would review rulemaking as • Eliminating mandatory ing a simpler and broader approach. envisioned in Choice Act 2.0, but advisory boards. New 2.0 would now have that office also review enforcement actions and New 2.0 would, like its predecessor, report directly to the Director. establish an Office of Economics that would Currently, economists are embed- ded in various units and answer to review rulemaking as envisioned in Choice lower level leadership that is often looking for a particular outcome. Act 2.0, but New 2.0 would now have that Bypassing assistant and associate “ directors and their deputies, and office also review enforcement actions and giving the economists freedom to provide their unvarnished analysis report directly to the Director.” to the Director will arguably cre- Let’s review: ate better rules and enforcement Where Choice 2.0 eliminated the based on pure analysis as opposed New 2.0 -- a document attributed CFPB’s consumer education func- to predetermined outcomes. It (rightly or wrongly) to the HFSC – tions, New 2.0 makes all of the would cause the Bureau to operate attempts a more elegant approach Dodd-Frank mandated offices op- more like the data-driven agency it to financial reforms. It begins by tional at the discretion of the direc- fancies itself than has been pos- changing the name of the agency tor. These would include the Office sible up to now. to the Consumer Financial Opportu- of Fair Lending and Equal Opportu- nity Agency (“CFOA”), and adopts nity, the Office of Financial Educa- Will New 2.0 take hold? Who some of the earlier proposals for tion, the Office of Servicemember knows? It’s a long road to the Oval

20 NMEDA Circuit Breaker Office for a signature on a piece of legislation. The Republican major- Giving the economists freedom to ity in the House has yet to show its ability to govern and pass legisla- provide their unvarnished analysis to the tion, despite its lack of need for Democrat votes. Healthcare and tax Director will arguably create better rules reform seem to be higher on the list of priorities – the scuttlebutt about “and enforcement based on pure analysis town is that financial reform won’t see activity until 2018 – though the as opposed to predetermined outcomes....” goalposts seem to move every day. legislation through on a simple Michael Benoit is a partner in the Even were the House to successfully majority vote. I think both parties Washington, D.C., office ofHudson pass New 2.0 – or any other financial recognize the danger of passing Cook LLP. He is a frequent speaker reform legislation – it would still have legislation on a simple majority – and writer on a variety of consumer to get through the Senate. With a i.e., today’s majority will one day be credit topics. Michael can be reached mere two seat majority, the Repub- the minority – and the irreparable at 202-327-9705 or by emailing licans need at least eight Democrats harm it would do to the Senate’s [email protected]. Nothing in this or Independents to pass legislation, role and reputation as the “delibera- article is legal advice and should not and it’s hard to identify eight of tive” body. But, stranger things be taken as such. Please address all them anxious to climb on the finan- have happened. legal questions to your counsel. cial reform bus with Republicans. Of course, this assumes Senator McCon- One thing is for certain: It wouldn’t nell will restrain himself from leading be Washington without all the crazy. his party to eliminate the legislative Stay tuned. filibuster and push this and all future ---

Summer 2017 21 NMEDA NEWS BRIEF Introducing the Mobility Makeover Program or five years, NMEDA We are shifting our focus from the wheelchair accessible vehicles, members have been a key Local Heroes Contest to an aware- while highlighting QAP, technology Fpart of National Mobility ness project that will touch more and mobility solutions available Awareness Month and the Local people than ever before. The Mo- for people with disabilities. bility Makeover program will be a Heroes Contest, helping award After the special airs on TV, we will national 1-hour TV special. We are over a dozen wheelchair access- be providing individual segments partnering with like-minded orga- ible vehicles. for NMEDA dealers to use in their nizations and tapping into their In 2017, we are taking mobility showrooms, for training purposes, databases to select the participants awareness to the airwaves. social media and if you want to run and expand NMEDA’s outreach. it in your local market as your own. During the program, we will award NMEDA is working hard to make deserving individuals customized Mobility Makeover a success beyond our expectations. We hope you will We are shifting our focus from stay tuned to find out how you can the Local Heroes Contest to an awareness be a part of this incredible program. --- project that will touch more people than “ever before. The Mobility Makeover program will be a national 1-hour TV special...”

The Consumer Financial Protection Bureau Announces Arbitration Rule he Consumer Financial “We have known this rule action Hensarling issued a statement sug- Protection Bureau has was coming for some time now,” gesting he would favor overturning Tannounced a rule that said Danny Langfield, NMEDA CEO. this rule under the Congressional will prohibit class-action waivers “For those entities that currently Review Act, so legislative action is in most pre-dispute arbitration utilize arbitration agreements, this also possible.” Many financial institu- is obviously a significant concern. agreements. NMEDA will keep our members up tions, related businesses and their However, it is our understanding to date on this issue as it progresses. trade associations have expressed that this rule is likely to face a court --- dismay with this rule action, deeply challenge, possibly resulting in a concerned that its implementation preliminary injunction halting imple- will open the floodgates to frivolous mentation. Additionally, Financial class-action litigation by unscrupu- Services Committee Chairman Jeb lous trial lawyers.

22 NMEDA Circuit Breaker Summer 2017 23 QAP STRAIGHT TALK (w/ CHUCK HARDY) The QAP Corrective Action System

ou may or may not be aware contact when an action is entered that QAP has a closed-loop and these emails have a clickable Ypaperless corrective action link the dealer can follow to resolve system. This system is part of the the issue, or communicate directly Association Management System with NMEDA’s QAP Coordinator. All (AMS) and is accessed through the actions can be completed at the dealer member portal. The corrective dealer’s leisure and all communica- action system is used primarily to tions are chronologically logged disposition audit findings, but can like what you see in a blog. These also be used for non-audit related communications and action status corrective action requests. changes are all maintained in the

One of the benefits of the QAP cor- system and can be accessed and rective action system is that required viewed 24/7/365 by the dealer us- Chuck Hardy actions (typically audit findings) are ing the member portal and going to the “Audits” tab. NMEDA VP of Quality communicated to the dealer and can Assurance and Compliance be closed out by the dealer without Let’s walk-thru how the system making a single phone call, email, works. We will use an example of an Want to know something about snail-mail, or visit to NMEDA. No- audit finding for non-compliant ADA QAP? Have an idea for a future tification emails are automatically restroom. These are the basic steps article or just have a question sent by AMS to the dealer’s QAP of the corrective action process: about a form, or one of the Rules, or something you read in this article? 1. Enter your member portal and click on the “Audits” tab.

Send your questions or ideas to [email protected] and look for the answer in a future edition of QAP Straight Talk with Chuck Hardy.

One of the benefits of the QAP corrective action system is that required actions (typically audit findings) are communicated to the dealer and can “be closed out by the dealer without making a single phone call, email, snail-mail, or visit to NMEDA. ”

24 NMEDA Circuit Breaker 2. Find the audit by the “Audit Date” and then click on the red box under “Corrective Action”

3. Click anywhere on the audit finding (highlighted in yellow) and another window will appear with specific information about that finding.

4. Initially the corrective action will show “Open” and there are no discussions.

Summer 2017 25 5. In this case the dealer has installed the required grab bars and writes that in the notes section...

6. ...then goes to the “Documentation/Evidence” Tab to upload the photo showing the grab bars installed and clicks “Submit” button

7. The dealer has now provided evidence that the corrective action has been resolved. NMEDA will receive an email stating the dealer has updated the action and then review the dealer’s response. If the response is accepted, NMEDA will close the corrective action and the dealer will be notified via email.

26 NMEDA Circuit Breaker 8. This is a sample of the email showing the action item was closed.

In summary... emails from “nmeda.org” to In Closing...

We have shown here a simple example your whitelist to allow them I hope this article helped explain of how the QAP corrective action to get through. what the QAP corrective action system works and how the dealer can • There is an email sent when system is and how it is used to close make all their updates through the an action item is opened, closed, out audit findings. All dealers have member portal. I would like to note that or when there are any updates access to this corrective action sys- there is a lot more to the system and made to it. tem and it is important to make sure there are several areas that were not • The dealer can communicate to that each dealer has the correct described in the example shown in this NMEDA about a finding by using QAP contact listed in the member article. Some of these items include: the “discussion” or “notes” box, portal with the right email address. • There can be multiple assigned the discussion box works like The email address is very important corrective actions for one audit. a blog (if you are familiar with because all communications about that). The dealer can ask ques- the findings and subsequent cor- • Action items can be completed tions and NMEDA will respond rective actions are sent to the QAP independently, meaning there can using the same system so the contact’s email of record. be (for example) three action items entire conversation and any for a single audit and there could If you have any questions about actions are all documented for be one open while two are closed. the QAP Corrective Action system future reference. or its use, please contact the QAP • The status for all action items is • The dealer may upload as many Coordinator (Kristen Clevidence) shown under the “Audit” tab in the documents or photos necessary or myself at the NMEDA office. We member portal. for each action. would be happy to help you in any • All system-generated emails are • All action items have a due way possible. sent to the QAP (Primary) con- date, if the due date is near Office Phone: (813) 264-2697 tact listed for the dealer. Note and no action is taken the sys- Email: [email protected] that sometimes emails are sent to tem will send an email to the Spam and you may need to add --- dealer’s QAP contact.

Summer 2017 27 1986 - 2016 WE’VE GOT THE LOCK ON SAFETY AND FREEDOM

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AVERAGE FINDINGS PER AUDIT June 2016 - May 2017 1.8 1.6 1.4 1.2 1 0.8 0.6 0.4 0.2 0 Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May

TOP 5 AUDIT FINDINGS June 2016 - May 2017

Calibration Overdue 52

QC Manual Update 38

NCT Training Missing/Expired 36

QC Manual Annual Review 27

Make Inoperative Form Missing/Incomplete 13

AUDIT FINDING SEVERITY June 2016 - May 2017

Successful Audit 20% Major 28%

Opportunity for Improvement 13%

Minor 39%

30 NMEDA Circuit Breaker QAP DASHBOARD

Total QAP Dealers in Good Standing Quarterly: Spring 2016 - Summer 2017 320 319 318 316 316 314 314 312 311 311 310 309 308 306 304 Feb-16 May-16 Aug-16 Nov-16 Feb-17 May-17

NEW QAP APPLICATIONS & ACCREDITATIONS Quarterly: Spring 2016 - Summer 2017

Applications Accreditations 12 10 10 9

8 7 7 6 6 6 5 4 4 4 4 3 2 2

0 Feb-16 May-16 Aug-16 Nov-16 Feb-17 May-17

Dealers with No Audit Findings Newly Accredited Dealers

Access 2 Mobility – Tyler, TX Ability Center – Goodyear, AZ Cummings Mobility – Roseville, MN Ability Center – Springfield, OR Cummings Mobility – Burnsville, MN Ability Center – Wilsonville, OR GT Mobility & Services – Green Bay, WI Alliance Mobility Solutions – Richmond, BC IMED Mobility – Tea, SD Island Mediquip – Nanaimo, BC Key Mobility Services – Xenia, OH Personal Mobility – Champaign, IL Mobility Supercenter – Norfolk, VA Personal Mobility – Peoria, IL MobilityWorks – Ocala, FL Personal Mobility – Springfield, IL Presidential Conversions – Jonesboro, AR Presidential Conversions – Little Rock, AR Superior Van & Mobility – Ft. Wayne, IN United Access – Rochester, NY

Summer 2017 31 GOVERNMENT RELATIONS REPORT An Industry Comes Together NMEDA Leads the Way at the VA

y first meeting with the discussed problems both founda- National Mobility Equip- tional and granular – from the lack of Mment Dealers Association enforceable vendor selection criteria occurred at a restaurant in Arling- and inconsistent policy enforcement ton, Virginia. Riding the DC Metro amongst VISNS to slow payment from my law firm’s office in down- issues and VA employee turnover – town Washington, I was unsure of and no amount of research could’ve what to expect. I knew that I would provided me with the insight Dave, be having dinner with NMEDA rep- Bill, and Sam had gained through resentatives – specifically, Executive their years of experience with the Director Dave Hubbard, President AAE program and its beneficiaries. Amy Schoppman Bill Siebert, and incoming President I left the meeting knowing that we Sam Cook – to prepare for a meet- had some challenges ahead of us, Director of Government ing at the U.S. Department of Vet- but assuming it would take a year, Relations erans Affairs regarding an update maybe two, to clear things up. of the Automobile Adaptive Equip- Send your related questions That meeting was seven years ago. ment (AAE) Program handbook. At to [email protected] Since then, I have (1) stopped mak- that time, I had minimal awareness or call the NMEDA offfice at ing assumptions and (2) moved to of the automotive mobility indus- (813) 264-2697. Florida to work as the Director of try, so I decided to rely on research Government Relations at NMEDA, for preparation. I read VA’s AAE where one of my primary responsi- Program handbook and reviewed bilities is to direct and oversee the NMEDA’s incorporating documents. Veterans Mobility Safety Act (VMSA) I familiarized myself with NMEDA’s effort that technically began during dealer network and the products that dinner in 2010. NMEDA’s membership manufactured, For those readers who may be un- prescribed, and installed. I watched aware: NMEDA was involved in the YouTube videos sharing personal passage of legislation to improve the stories of automotive mobility and administration of VA’s AAE program. regained independence. Walking The bill – which required VA to es- to the restaurant from the Metro tablish safety and quality standards station, dog-eared copy of NMEDA’s for vendors; to consistently apply QAP rules in hand, I assumed I was AAE program policy nationwide; to entirely prepared. improve the education and training It turns out that I was not entirely of employees administering the AAE prepared. After meeting with the program; and to report biannually on group for several hours, it became VMSA implementation and compli- clear that NMEDA’s concerns with ance, among other things – was the AAE program were not lim- signed into law by then-President ited to an outdated handbook. We Obama last December. It was a

32 NMEDA Circuit Breaker triumphant moment for NMEDA: we be represented at the meeting. What Mike’s constructive insight and 27 had brought an issue important to follows is a summary of the June 13 years of AAE program experience our membership – the issue of AAE public meeting, including comments set an appropriate tone for the program integrity – to Congressio- from those who were present. meeting. “What shocked me was nal attention, then shepherded a bill that after I finished speaking, certain t goes without saying that through the legislative process and manufacturers and product installers veterans and AAE program into public law. Successful comple- actually stated that their products users were the meeting’s VIPs. tion of this process has become an I and installations should be held to While several individual veterans exceedingly rare feat in DC over the and veterans service organizations lesser or self-regulating standards. last decade, yet both Republicans submitted written statements for They don’t seem to understand that and Democrats in the House and the meeting record, I knew one simplicity and profit should never Senate unanimously voted in favor veteran in particular would want to trump the safety and well-being of of quality and safety assurances be present in the room: Mike Sav- my fellow veterans.” for veterans receiving automotive icki. Mike is a former Navy officer Next up were the manufacturers, mobility solutions from VA provid- who had just begun flight training which included participants from ers. At that point, the action shifted when he sustained a spinal cord in- BraunAbility, Bruno Independent from Congress to the Department of jury while on active duty in 1990. A Living Aids, and Vantage Mobility Veterans Affairs. longtime advocate for VA adoption International. The manufacturers’ In administrative law, “rulemaking” of AAE program standards, Mike general function was to commu- is the process used by executive was the first speaker and kicked nicate the overall importance of and independent agencies to cre- off what would become a nearly equipment standards to ensure that ate regulations. In the case of the eight-hour meeting. VA-purchased products are safe, VMSA, Congress set a broad policy mandate by passing the bill, making the Department of Veterans Af- In administrative law, “rulemaking” is the fairs responsible for creating more process used by executive and independent agencies detailed regulations through the rulemaking process. Demonstrating to create regulations. In the case of the VMSA, its commitment to developing and Congress set a broad policy mandate by passing implementing the VMSA-mandated “ improvements before the legislation’s the bill, making the Department of Veterans Affairs enactment deadline of December 14, 2017, the VA announced its initial responsible for creating more detailed regulations Request for Information regarding through the rulemaking process...” VMSA implementation in February. Then, in mid-May, VA announced a “Disabled veterans have waited too reliable, durable, and ultimately public meeting at the Central Office long for VA to update its guidelines meeting veterans’ automotive in Washington, DC. This in-person and standards for AAE, so I did not mobility needs. meeting was a Very Big Deal: it was take my opportunity to address the Finer points were made, as well. likely to be the only opportunity for VA policymakers lightly,” Savicki VMI’s 100% veteran-staffed VA a panel of VA representatives to hear said. “Veterans deserve safe, qual- Customer Service Department directly from stakeholders in a group ity-tested equipment as well as the was presented as an example of setting. Knowing NMEDA’s diverse assurance that VA-approved instal- how VA can improve the AAE membership, I felt it was critically lations are performed by competent program experience for veterans. important that all of the association’s individuals and reputable businesses. Jeff Weston, VMI’s Executive various experts – manufacturers, At the end of the day, veterans Vice President of Sales and dealers, certified driver rehab special- want to know that VA has our Business Development and an ists, ATPs/engineers, and veterans – backs when we are on the road.” Army veteran, made the case:

Summer 2017 33 GOVERNMENT RELATIONS REPORT (cont.)

“VMI’s dedicated VA Customer Ser- trained dealers with the experience weight or axle loading, the vehicle’s vice Department is the single point to know which equipment and ap- handling – including steering, brak- of contact for VA Prosthetics, VA plications are safe. Braun has had ing and control – is negatively af- Contracting, the veteran end-user, success with this approach for many fected and can put the veteran, their and VMI dealerships. This approach years, and I advised VA to adopt a passengers, and others traveling on has streamlined the customer service similar approach as it implements the roadway in danger.” process for all parties, and we want- the VMSA.” One of the more bizarre aspects ed VA to know about our successful A final issue addressed by the manu- of the public meeting included the program. I hope that VA considers facturers was that of weight analysis. opposition’s insistence that VA adopting the customer service ele- The companies and individuals that not adopt any standard or regula- ments that have worked so well for opposed the VMSA as legislation, tion that requires performance of VMI and its veteran customers.” and that continue to oppose a weight analysis – a standard, it is worth mentioning, that the opposition is otherwise willing to enforce in The performance and documentation its capacity as a NMEDA member. of a weight analysis is a common-sense “Several different types of scale systems are able to validate weight method for verifying the safety and measurements, easily and within minutes,” Belson continued. “I felt it functionality of exterior hitch-mounted was important for the panel to un- “ derstand that a competent installer lift installations.” will be able to conduct a weight analysis at the installer’s place of ther manufacturers empha- the development and adoption of business, at the veteran’s home, or sized the importance of meaningful AAE program standards, at some other third-party location. Oproduction standards, min- have a history of trivializing the It would be irresponsible to specifi- imum warranties, product-specific performance of a post-application cally exclude a weight analysis from training and certification programs weight analysis. As many readers the VA-developed standards.” for technicians, and the utility of know, the performance and docu- ADED’s Executive Director Liz certified dealer networks. Rick Nel- mentation of a weight analysis is a Green made an appearance on son, Director of Customer Care and common-sense method for verifying behalf of the CDRS community and Aftersales for BraunAbility, clearly the safety and functionality of exte- reminded the VA panel that many outlined the company’s dedication to rior hitch-mounted lift installations, improper outcomes (and unhappy providing a superior experience for and Bruno’s Bill Belson effectively veterans) are the result of an in- the product end-user: communicated this principle at complete or inferior needs analysis the meeting: “I wanted the VA panel to know that at the very beginning of the driver a manufacturer cannot realistically “Exterior hitch-mounted lifts are a rehab process. Liz made a convinc- support its customers without a good example of why weight analy- ing argument for the update of both strong, well-trained, and experienced sis is important. They may seem VHA Handbook 1173.4 (Automo- dealer network,” Nelson stated. “Our simple and straightforward, but their bile Adaptive Equipment Program) dealers are our eyes and ears in the installation is dynamic and often and VHA Handbook 1173.16 (Driver field – they have an intimate rela- requires post-installation review to Rehabilitation for Veterans with tionship with the customer’s needs, ensure that vehicle operating and Disabilities Program), and we hope and sometimes dealers help protect performance characteristics have to see the CDRS certification, or de- customers from themselves. This not been compromised. If the lift monstrable effort towards creden- cannot be done effectively over the and mobility device weight on the tialing, become a requirement of phone or from hundreds of miles rear of the vehicle exceeds OEM employment within the VHA Driver away, which is why Braun insists on recommendations of either tongue Rehabilitation Program system.

34 NMEDA Circuit Breaker Organized by NMEDA, a coalition of 17 individuals from all walks of the mobility industry came together to make the case before the VA that meaningful standards, accountability and financial responsibility should be at the core of the rule’s implementation.

Finally, NMEDA’s dealer members our dealerships to appropriately As far as hugely important, adver- were represented by current Presi- mitigate risk and improve the cus- sarial, eight-hour meetings at VA dent Chad Blake (Ability Center) and tomer’s quality of life. My remarks Central Office go, this one went past President Sam Cook (Superior at the public meeting emphasized pretty well! Look how happy we Van & Mobility). Chad and Sam the importance of VA adoption of are after the meeting’s conclusion touched upon several aspects of standards and accountability mea- in the photo above. QAP throughout their statements – sures at initial product acquisition, All kidding aside, the 18 participants insurance requirements, trained at product installation, and after in the NMEDA-affiliated group did technicians, 24/7 emergency assis- product delivery. In my experience, an outstanding job representing tance, ADA-accessible facilities – such an approach will greatly im- their areas of expertise. We are and articulated the value of logical, prove the overall experience for all in this together – VA, veterans, specific, results-oriented standards both dealers and veterans.” manufacturers, dealers, technicians, for businesses operating in the Involved in the VMSA effort since healthcare professionals, and automotive mobility equipment that very first meeting in 2010, Sam NMEDA – and it was a beautiful space. Chad’s approach was to succinctly encapsulated NMEDA’s in- thing to see the NMEDA group demonstrate that meaningful tentions: “This effort has always been demonstrate the collaborative quality standards are valuable for about ensuring positive outcomes nature of our industry at the public both dealers and consumers: for veterans. The final program rules meeting. Putting it all together – “I reminded the VA panel that Ability should ensure an outstanding AAE that’s what associations do. Center is a QAP dealer by choice. program experience for all veterans, --- We believe that a clearly-defined ap- no matter where they live or which proach to quality and safety allows VA location they go to.”

Summer 2017 35 FEATURE

includes a standard $250 stipend to the trainer directly from the dealer CAMS-HP and the host. This course is easy to produce and is a less expensive option to the Mobility Dealer: full day CAMS Regional. We currently have 24 CAMS-ADED trainers What program to choose and how in various locations across the US & Canada. Since program launch to utilize it to benefit your dealership. earlier this year, 4 CAMS-ADED have By Cassie Churchill course material geared to educate been presented with 86 total attend- them about the mobility equipment ees. For more information contact s your Mobility Dealership industry and the importance of Peter Lucas at [email protected] asking; why are there so many always referring patients to you the to see if we have a trainer located CAMS options, and which one I local NMEDA-QAP dealer. With these close to you. Depending on availabil- do I choose? If so, then you are not programs you’ll be able to give 1 hr. ity, these courses can be produced alone. So why does NMEDA offer of AOTA, ADED, CCMC, and AKTA with 2-3 months and can be sched- so many options, and how do you CEUs to your attendees, and you can uled later this year. choose the best option for your be up and running within 30 days. Large: CAMS Regionals dealership? Let’s try to answer some Total cost to dealer for catering, of these questions, but first here is a Our classic outreach program of- handouts, certificates, etc. is usually recap of the CAMS programs avail- fering is the full-day CAMS-HP in the $200-$300 range per event. able and how to get started. Regional course. Since program Medium: CAMS-ADED inception 30 CAMS Regionals have Small: CAMS or CWTA Lunch & Learn Our newest outreach program is been held by NMEDA dealer hosts For a pure “do it yourself” grassroots called Advocating Automotive Mo- with 1,067 attendees. This program marketing tool using professional bility for Your Clients- Driver Reha- takes the most time to produce, CEU as an attendee incentive, you bilitation and Automotive Mobility requires the highest costs in terms can choose either the CAMS Lunch Solutions course. For our purposes, of sponsorship, and offers the most & Learn or CWTA (Conducting we’ll refer to it as the CAMS-ADED. NMEDA support of the three sizes Wheelchair Transportation Assess- of outreach programs. Currently, our The CAMS-ADED is designed to be ments) Lunch & Learn courses. These Regional calendar is full for 2017, a hybrid between the CAMS Lunch two courses are the simplest, least but we are considering RFP’s for & Learn and full-day CAMS Regional expensive, and quickest to deploy of 2018. The CAMS Regional, like the event. It’s designed for approxi- all of NMEDA’s outreach programs. CAMS-ADED features a fully-vetted mately 12-18 attendees, and offers Since 2011, these two courses have and trained OT/CDRS. The full day 3 times the CEUs as the Lunch & been taught by our members in course offers more than double the Learn (i.e. 3 CEUs for AOTA, ADED, 303 different locations in the US & CEU (i.e., 7 CEUs) over the CAMS- and CCMC). It’s not completely do it Canada to 3,187 attendees. These ADED. The CAMS Regional is ac- yourself- each CAMS-ADED comes two programs feature you, the credited by AOTA, ADED, CCMC, with a downloadable dealer host dealer, as both instructor and host. RESNA, and AKTA. Instead of the kit and one teleconference kick off Once a month, we schedule two-part CAMS-ADED’s one teleconference, meeting. Also, NMEDA provides a “Train the Trainer” sessions for both the CAMS Regional offers at least 3 fully-vetted CDRS/OT from ADED the CAMS & CWTA Lunch & Learns. planning teleconferences and more who has been trained to give this You can find the next scheduled if needed. Support also includes course. Our hope is that utiliz- session at www.nmeda.com/mem- up to 2 hours of coaching from an ing a trainer from ADED will help bers/training under “Dealer courses” experienced Outreach Program strengthen your relationship with heading. This program is the fastest Advocate and NMEDA presence at your local Driver Evaluator. The way to reach your local health care the event. In addition, NMEDA staff CAMS-ADED will cost about $600- professional referral sources with helps organize catering, certificates, $700 to produce, part of which

36 NMEDA Circuit Breaker and training binders. The CAMS Regional costs $3000 for up to 30 attendees and $4500 for 31-45 attendees. Typically, these costs are shared equally among dealer host and two manufacturer sponsors. For more information on how to submit an RFP for 2018, contact Peter Lucas at [email protected].

NMEDA offers these various size options so that you, the mobility dealer, can pick the program that best suits your market and reaches the referral sources that you are targeting. If your dealership is just starting to All details with regard to CAMS-HP are available on the NMEDA website. market to healthcare professionals and your goal is to present to a small give you credibility when promoting aside an entire day to be educated group either in your showroom or the program to your local health- is quite a commitment. Your dealer- at the healthcare facility, the CAMS care professionals. This options does ship will need to rely on the stable Lunch and Learn is a great option. require more planning and prepara- relationships you currently have and NMEDA will support you in getting tion from the Mobility Dealer and the work to gain new relationships that a Lunch and Learn trainer certified financial investment is also a factor equate to more referrals and more for your dealership and also send to consider. However the benefits of revenue. Currently there are no avail- you the necessary PowerPoint and having direct referral sources at your able dates to host this event until documents to make a successful facility and offering them a high qual- 2018. Contact NMEDA to inquire event. What you will find is that many ity educational experience is truly about options available. healthcare professionals will want and priceless. Interested dealers should So what do you pick? Lucky for need CEU’s and are very receptive contact NMEDA soon in order to get you there are choices! The mobility to a 1.5 hour event, especially with one of these successful events on the dealers that are most successful at lunch provided. The best part of this calendar for this year. implementing these programs have presentation, as with all the CAMS The final option, the full day regional a strategy in place for how to put on programs, is the time allotted to CAMS event, is a great option for a a good event. Who to target? When showcase your product and demon- larger dealer that has a current data- to contact them and how often prior strate what sets your dealership apart base of healthcare professionals. This to the event? How to follow up with from your competition. It is a low cost event is a sizable financial and time them post event? If you are invest- way add value and build relationships investment for your dealership. NM- ing your dealer’s time and resources, with local healthcare professionals. EDA does a great job of supporting then make it a priority to get these If your dealership has a showroom your dealership through conference details in place. that can accommodate a group of calls, working on logistics of catering For more advice on how to put on 15-20 and you have the resources to and rental products, and also sends a good event, NMEDA has archived set aside a half day then the CAMS- out packets for the presentation to our comprehensive July 18 webinar ADED program is the option for you. name a few. This cost of the event is discussing CAMS-HP at http://www. You will not be saddled with the also offset by one or more manufac- nmeda.com/members/training/ responsibility of doing the presenta- turers, but some things to consider webinars/. Or you may email us at tion, instead you will be matched with are the time it requires to actually [email protected]. a fully-vetted CDRS/OT from ADED host this event and do it successfully. --- who has been trained to give this Your healthcare professionals are course. This qualified presenter will busy people and asking them to set

Summer 2017 37 GUIDELINES GROUP TALK Introduction The NMEDA Guidelines are a “living document” and are updated regularly to reflect changes in the industry. To make this living document come alive for your Service Department Team we suggest you take a single Guideline or a section of the Guidelines and use the Discussion Question Guide below as a part of your weekly team meetings. This cooperative-style learning exercise is in practice by some of our Dealer members. We suggest you adopt it too and realize the benefit of a more engaged and better informed workforce.

NATIONAL MOBILITY EQUIPMENT DEALERS ASSOCIATION - GUIDELINES 9 AUTOMOTIVE WHEELCHAIR ROOF CARRIERS/LOADERS

NMEDA Classification: Low Tech

Purpose

To outline the intended use and required function of Automotive Wheelchair Roof Carriers/Loaders.

Scope

The NMEDA Guidelines are intended for use by the mobility equipment industry. NMEDA Guidelines do not supersede Federal, State or Provincial laws and guidelines or mobility equipment manufacturers’ installation procedures; the more stringent will prevail.

Definition (See Appendix C)

Requirements

9.1 Fastening plates shall be mounted with fasteners that provide a secure durable attachment. Any attachment to the roof shall be constructed and reinforced to provide secure attachment without causing roof panel distortion.

9.2 All roof-mounting points shall be water resistant.

9.3 Switch location shall not interfere with the operator’s entry or exit (transfer) from the wheelchair to the driver’s seat or vice versa.

9.4 Control switches shall be placed in a convenient position to assure the operator is able to use them independently.

9.5 Windshield and rear glass shall be free of obstructions that interfere with the driver’s field of vision.

9.6 In the event that the carrier is mounted to a roof rack, the roof rack shall be specifically designed for the vehicle application and the lesser of the performance/capacity rated by the rack manufacturer and/or the OEM to handle the weight of the carriers, wheelchair and the operating load.

38 NMEDA Circuit Breaker A Complete Discussion Guide for Your Service Department Team Meetings! Try This Plan: Definition / Meaning of Guideline (Plain English) Interpretation: STEP-BY-STEP GUIDE FOR SERVICE Purpose: DEPARTMENT This guideline explains the intended use and required function of Automotive TEAM MEETINGS Wheelchair Roof Carriers/Loaders. This piece of equipment is a weatherproof ------wheelchair lift and storage device for a manual wheelchair. The wheelchair is lifted 1. with a system of chains, cables or straps, while folding the wheelchair and putting it Read the Guideline(s) in a storage compartment on the roof of the vehicle. The modification is commonly out loud to your Service used in conjunction with a properly prescribed driving system to enhance the user’s Department during your independence on a sedan or similar type vehicle. Dimensions, weight, wheels, and team meeting. seat style/size of the wheelchair including fixed or removable footrests must all be examined when considering this type of product. Any permanent changes made 2. to the vehicle (perforations) should be discussed thoroughly in detail with the user Ask the Discussion prior to the installation. A signed approval may be a best practice. Automotive Questions one by one Wheelchair Roof Carriers and Loaders are considered “Low Tech” devices as and let your team defined in the NMEDA Guidelines. discuss openly. 3. Scope: Keep your entire team The NMEDA Guidelines are intended for use by the mobility equipment industry. engaged and thinking by NMEDA Guidelines do not supersede federal, state or provincial laws and guidelines asking open questions or mobility equipment manufacturers’ installation procedures. Individual mobility that can’t be answered companies may also have their own preferred policies and procedures, the more with just “yes or no.” stringent will prevail. 4. Definitions: Try to act on or implement any good • Aesthetically: A pleasing appearance or effect. ideas your team

• Anchorage: A means of securing a component to a vehicle. produces and reward them, if appropriate. • Backing Plate: A reinforcement designed to relieve stress and strengthen a specific area of a modification.

• Car Top Carrier: An integrated wheelchair lift and storage for a manual wheelchair. The wheelchair is lifted with a system of chains, cables or straps, while folding the wheelchair and storing it in a storage compartment on the roof of the vehicle.

• Certified Driver Rehabilitation Specialists (CDRS): An individual who has obtained the necessary knowledge base and experience in the field of driver rehabilitation and who has successfully obtained and maintained certification.

• Emergency Release: A pin, lever, handle or other device to allow for a manual release in the event of a power failure.

• Hand Held Pendant: A control harness which operates adaptive/mobility equipment.

• OEM: Original Equipment Manufacturer.

• Rated Load: The maximum load capacity as designated by the manufacturer.

Continue next page

Summer 2017 39 GUIDELINES GROUP TALK (cont.)

• Roof Support Structure: A structure that prevents or limits the collapse of the motor vehicle roof.

• S.A.E.: Society of Automotive Engineers (www.sae.org).

• Shall: Required or compelled that there be no deviation.

• Should: Advised. Implies noncompliance with the specific recommendation is permissible, variations acceptable.

• Wheelchair Carrier: Device to carry an unoccupied personal mobility device in/on a vehicle.

• Warp: A twist or curve that has developed in something originally flat or straight.

• Weatherproof: Capable of withstanding exposure to weather without damage.

• Wheelchair Carrier: Device to carry an unoccupied personal mobility device in/on a vehicle.

Requirements: 9.1 Fastening plates shall be mounted with fasteners that provide a secure durable attachment. Any attachment to the roof shall be constructed and reinforced to provide secure attachment without causing roof panel distortion or warping. Plates and recommended fasteners are usually supplied with the unit from the manufacturer. Any changes to the supplied plates and fasteners should be carefully considered.

9.2 All roof-mounting points shall be water resistant, preventing any water to penetrate the interior of the vehicle. Water should not be allowed to pool in any area to minimize or eliminate water leaks and potential rusting and corrosion.

9.3 Switch location shall not interfere with the operator’s entry or exit (transfer) from the wheelchair to the driver’s seat or vice versa. This includes any hand held pendants and cords or wires. Any cords or wires should be secured and routed out of the way of the operator and also away from any pinch points when opening or closing doors.

9.4 Control switches shall be placed in a convenient position to assure the operator is able to use them independently. An emergency release should be available in case of electrical failure. This emergency release may not be accessible by the user but will enable access to the wheelchair with some assistance.

9.5 Windshield and rear glass shall be free of obstructions that interfere with the driver’s field of vision. All wire harnesses should be fastened securely to the windshield Discussion Questions: channel to maintain a clear view for the driver. (Weekly Training, Service Department) 9.6 In the event that the carrier is mounted to a roof rack, the roof rack shall be specifically designed for the vehicle How does a sunroof or moonroof application and the lesser of the performance/capacity affect the practicality or liability rated by the rack manufacturer and/or the OEM to handle of installing this equipment? the weight of the carriers, wheelchair and the operating load. You must not exceed the weight capacity rating of Discuss the important details to any aftermarket roof rack or OEM roof rack. The vehicle take into account when using an capability, rack capacity, and weight of the wheelchair aftermarket roof rack. must all be considered. What are some best practices to prevent damage to the vehicle head- If you have a specific Guidelines request you would liner during and after installation? like to see featured in the next Guidelines Group Talk, email [email protected].

40 NMEDA Circuit Breaker INDUSTRY ADVISOR Weight Labeling Requirements for Modified Vehicles

By Harry G. Baergen, CET information, including the new maxi- NMEDA CRP Coordinator mum combined weight capacity of occupants and cargo. This is because, mong the numerous labels during the final stage manufactur- affixed to vehicles today ing process or alteration an up-fitter are those labels that pro- A will usually add, delete or rearrange vide information about a vehicle’s designated seating positions (DSPs), weight carrying capacity. These are important labels required by which the up-fitter will show on the NMEDA Guidelines and government new label. The new label must be regulations to prevent overloading. affixed over top of the previously However, the various requirements affixed (OEM) label, in the case of an alterer. The new label should replicate Harry G. Baergen, CET for weight labels can be confusing and NMEDA often receives questions the one shown in 571.110, Figure 1 NMEDA CRP Coordinator from members about the place- (also shown in the NMEDA guidelines Appendix ‘D’). Unless the up-fitter Harry Baergen was previously the ment of weight labels according to has made changes, the tire and rim Regulation Enforcement Officer for rules and regulations. The following information may be copied from the Transport Canada. Currently, he acts is a summarized account of current previous label or from the incomplete as the Compliance Review Program weight label requirements for NMEDA vehicle document (IVD). (CRP) Coordinator for NMEDA. dealers, final stage manufacturers and alterers: Federal standard 49 CFR Part 571.110, If you have any questions about the S10.1, requires that if weight added FMVSS 110 / U.S. Requirements contents of this article, or about after final certification and before Federal standard 49 CFR Part 571.110, the NMEDA CRP, contact Harry first retail sale [e.g., a car dealer “Tire selection and rims … load car- Baergen at (778) 888-2210. adding accessary weight that does rying capacity information for motor not interfere with federal standards] vehicles with a GVWR of 4,536 Kg exceeds the lesser of 1.5% of GVWR (10,000 lb.) or less,” S4.3.2, requires or 100 lb. (45 Kg) another specified up-fitters, namely final stage manu- label, depicted in 571.110 Figure 7, facturers and alterers, to apply to a must be affixed within 1 inch of the vehicle a new vehicle placard (label) placard. This additional label is a with the new occupant distribution warning that the load carrying information and the new loading capacity of the vehicle has been reduced and the label must state Modifiers (dealers) are NOT the amount by which the load carrying capacity has been reduced. This subject to 571.110 or the label label is also presently required by NMEDA Guidelines Appendix ‘D’.

requirements of this standard...” Modifiers (dealers) are NOT subject to 571.110 or the label requirements “ of this standard. A modifier is a

Summer 2017 41 INDUSTRY ADVISOR (Cont.)

person or company who modifies counted in the load carrying capacity This is in line with federal standards. titled (used) vehicles and the FMVSS reduction warning to the end user. Please note that each added or de- apply to new vehicles. If a dealer This would also apply to other sce- leted seating position and/or a wheel- makes changes to an OEM vehicle or narios, such as carrying a scooter chair tie down position is quantified as to an altered vehicle, changes that on the trailer hitch. “Hitch load,” usu- 150 lbs. (68 Kg.). invalidate the information on the ally about 10 to 13% of trailer weight, The Federal Motor Vehicle Safety vehicle placard, the dealer is NOT refers to the stability dynamics of Standards (FMVSS) in the U.S. apply required to change the placard and towing and not to the vehicle loading to new vehicles before first retail is NOT required to apply a reduced without a trailer. Nevertheless, hitch sale. Therefore, as mentioned above, load carrying capacity warning label. load is usually counted in the tow NMEDA dealers, who modify titled Although, NHTSA encourages that vehicle load carrying capacity. vehicles, are not required to do modifiers may apply the warning Therefore, the weight of a scooter, anything under U.S. law 49 CFR Part label anyway, as stated in one of including the mechanical moment, 571.110 (FMVSS 110). However, as also NHTSA’s interpretation letters. on a factory-installed hitch receiver, mentioned above, under U.S. make inoperative law Part 595, dealers must disclose weight addition over ...NMEDA dealers, who modify 220 lb. (100 Kg) to the customer. titled vehicles, are not required to CMVSS 110 / Canadian Requirements Canada Motor Vehicle Safety Stan- do anything under U.S. law 49 CFR dard (CMVSS / TSD) 110, “Tire se- Part 571.110 (FMVSS 110).” lection and rims for motor vehicles “ with a GVWR of 4536 Kg or less,” is compatible with the U.S. standard, Modifiers (dealers) are, however, should be counted in the vehicle with some differences. For example, subject to 49 CFR Part 595.7 “Require- load. It should also be noted here Canada does not convolute the stan- ments for vehicle modifications to that a dealer should NOT install an af- dard by adding the various recre- accommodate people with disabilities.” termarket hitch receiver on a vehicle, ational vehicle label requirements to Where a dealer adds more than 220 without OEM information, because it standard 110 like the U.S. does and pounds (100 Kg), the dealer is required may render inoperative F/CMVSS 301, [thereby] the Canadian standard to indicate the reduction in load car- “fuel system integrity,” rear impact. does not require a reduced load carrying capacity on the NHTSA “Make NMEDA Guidelines section 5 requires a rying capacity warning label between Inoperative Disclosure Form” speci- modifier (dealer) to assess the vehicle final certification and first retail sale. fied in Part 595.7(e) for the customer’s before modifying it. This will give the Although, Canadian members should information and state whether the dealer an indication of any weight pay attention to the applicability of wheelchair weight is included (use that was added after first retail sale NMEDA Guideline requirements. form QAP-F14). NHTSA’s disclosure before the NMEDA dealer received NMEDA Guidelines sections 1 and 5 form only mentions a single wheelchair, the vehicle. NMEDA Guidelines section require disclosure to customers where but the intention is to inform the end 5 further requires a dealer to add a a modifier or adaptive equipment user of a total reduction in load carry- warning label where the load carrying company adds more than 220 lbs. to a ing capacity. In a response to an inter- capacity of the vehicle is reduced by vehicle, which is in line with U.S. federal pretation request, ref: 595 / d.4/25/02, more than 1.5% GVWR or 100 lb. There law for modifiers, but this only “applies NHTSA states, “Accordingly, the cus- are no specifications for this label and to members governed by U.S. law” tomer should be able to provide the a dealer may use a new vehicle placard according to this section in the Guide- modifier with the weight of any wheel- instead to indicate the change in load lines. Since Canada has no modifiers chairs that they expect the vehicle to carrying capacity. NMEDA Guidelines and Canadian members are not gov- transport.” Therefore, if the dealer is section 5 also requires a dealer to dis- erned by U.S. law, Canadian members aware that the end user will consistent- close to the customer if more than 220 are NOT required to apply this label. ly carry more than one mobility device, lbs. (100 Kg) are added to the vehicle. or other equipment, this should be

42 NMEDA Circuit Breaker AUTOREGS CONSULTING, INC.

mind Canada has no after-title rules like Part 595 in the U.S., that is, as mentioned, Canada does not have modifiers (dealers), only final stage manufacturers and alterers of new vehicles. Once a vehicle is titled in good faith in Canada, federal law no longer applies. Therefore, NMEDA Guidelines apply to Canadian alterers who are NMEDA members unless the Guidelines specifically use words such as, “modify”, “modification”, "modifier", "dealer", "subject to U.S. law," etc.

In summary:

Final stage manufacturers and alterers in Canada and the United States must apply a new or new replacement vehicle placard to a vehicle, by law. Interim alterers in the United States that only add weight must apply a reduced load carrying capacity warning label to a vehicle, by law and by NMEDA Guidelines, if more than the lesser of 1.5% GVWR or 100 lbs. are added.

Modifiers of titled vehicles in the U.S. must provide a disclosure form, by law, to a customer for adding more than 220 lbs. (100 Kg) to a vehicle. U.S. modifiers must also affix a reduced load carrying capacity warning label to a vehicle, by NMEDA Guidelines, if more than the lesser of 1.5% GVWR or 100 lbs. are added.

Used vehicle modifiers in Canada must apply a reduced load carrying capacity label if more than the lesser of 1.5% GVWR or 100 lbs. are added, by NMEDA Guidelines.

Ultimately, the responsibility for properly loading a vehicle lies with the end user of the vehicle. It should also be noted that the NMEDA Guidelines is a living document subject to updates on an ongoing basis. NMEDA’s part via the Guidelines is to provide the dealer and the customer with as much information as possible about proper loading of the adapted vehicle within its weight carrying capacity and weight ratings. This will hopefully mitigate malfunction from overloading and maintain the vehicle’s safe driving characteristics.

NMEDA Guidelines section 5 also requires modifiers to apply a reduced load carrying capacity label where a modification adds the lesser of 1.5% GVWR or 100 lbs. This is taken from U.S. federal law for weight added to new vehicles between final certification and first retail sale, but NMEDA Guidelines extend this label requirement to the after-retail-sale modifiers as well. NMEDA Guidelines section 5 is written within the framework of “modifiers” and “modify”, as referred to in U.S. federal regulations, which applies to after-retail-sale. Theo- retically, the reduced load carrying Ultimately, the responsibility capacity label would not apply to Canadian NMEDA members, because for properly loading a vehicle lies Canada does not legally have after- 4 Wt Labels for Modified Vehicles retail-sale modifiers. However, the with the end user of the vehicle.” Canadian members are subject to the NMEDA Guidelines by virtue of their “vehicles. Once a vehicle is titled in Guidelines, if more than the lesser of NMEDA membership and “modify” good faith in Canada, federal law no 1.5% GVWR or 100 lbs. are added. is defined in the Guidelines as modi- longer applies. Therefore, NMEDA Used vehicle modifiers in Canada fications after-retail-sale. Therefore, Guidelines apply to Canadian alterers must apply a reduced load carrying Canadian members who add weight who are NMEDA members unless the capacity label if more than the lesser by modifying an after-retail-sale used Guidelines specifically use words such of 1.5% GVWR or 100 lbs. are added, vehicle should affix the reduced load as, “modify”, “modification”, “modifi- by NMEDA Guidelines. carrying capacity label as required by er”, “dealer”, “subject to U.S. law,” etc. NMEDA Guidelines for modifiers. Ultimately, the responsibility for

In summary: properly loading a vehicle lies Federal Law in both countries and Final stage manufacturers and alter- with the end user of the vehicle. NMEDA Guidelines Appendix ‘D’ ers in Canada and the United States It should also be noted that the requires alterers to affix a new vehicle must apply a new or new replacement NMEDA Guidelines is a living docu- placard, except in Canada the label vehicle placard to a vehicle, by law. In- ment subject to updates on an must be bilingual, French and English, terim alterers in the United States that ongoing basis. NMEDA’s part via according to Canadian law. Canada only add weight must apply a reduced the Guidelines is to provide the requires most mandated labels to be load carrying capacity warning label dealer and the customer with as in French and English and to use the to a vehicle, by law and by NMEDA much information as possible about word “mass” instead of “weight”. Re- Guidelines, if more than the lesser of proper loading of the adapted vehicle view committees when reviewing and 1.5% GVWR or 100 lbs. are added. within its weight carrying capacity revising the NMEDA Guidelines always and weight ratings. This will hopefully try to be cognizant of the wording Modifiers of titled vehicles in the mitigate malfunction from overload- where it is intended to apply to U.S. U.S. must provide a disclosure form, ing and maintain the vehicle’s safe and Canadian members alike, keep- by law, to a customer for adding driving characteristics. ing in mind Canada has no after-title more than 220 lbs. (100 Kg) to a rules like Part 595 in the U.S., that is, vehicle. U.S. modifiers must also --- as mentioned, Canada does not have affix a reduced load carrying capacity modifiers (dealers), only final stage warning label to a vehicle, by NMEDA manufacturers and alterers of new

Summer 2017 43 CANADIAN MESSAGE

BY RUSS NEWTON (Canadian President) Russ has been employed with Howell Ventures for 10+ years. Originally a “newbie” to the Mobility Industry he found the learning curve made much smaller as a result of his NMEDA involvement. He has been part of several committees in both Canada and the USA. It was this activity that led him to want to serve in a greater capacity. We are significant benefactors of the hard work that went into beginning, growing and sustaining the Association. We have a responsibility to come along side in continuing this support. “We all need to do our part.” Concerns or questions may be directed to Russ at [email protected].

...There is a brand new NMEDA Canada web site. tarting on a very positive note, You can find it at http://www.nmedacanada.ca/. NMEDA Canada has added Sanother Dealer Member. Please visit the site and check your corporate listing Welcome to Craig Tschritter and his for accuracy. [...] A very big thank you to Pierre Cote, team from Alliance Mobility Solu- “ tions operating in the lower mainland Jacques Bolduc, the NMEDA staff and Cheryl Parker of British Columbia. We are just as excited that there are currently more at Evok Advertising for making this happen.” applications in process for NMEDA QAP membership. Also, on a very the site and check your Corporate learn events in the Toronto area in positive note, Dave Hubbard, former Listing for accuracy. Plus, you will late June. So, get your late summer. and long-time NMEDA CEO, has notice that the site is fully functional fall event schedule details to Tama- been retained on a contract basis by in both official Canadian Languages. lea Stone and she will, subject to NMEDA. One of Dave’s primary func- A very big thank you to Pierre Cote, content, manage the movement of tions will be to function in the capaci- Jacques Bolduc, the NMEDA staff content to the site. ty of ‘Senior Advisor and Staff Liaison and Cheryl Parker at Evok Advertis- If you have not yet made a commit- to Canada. That is really good news. ing for making this happen. It would ment to attend the fall Driver Rehab It means that we, NMEDA Canada, as be our goal to add an “EVENT”S Conference in Ottawa this October, a group will have solid and consistent button to the site. This would be you ought to take a serious look representation to all aspects of the your opportunity to have your deal- at the overall event content. The decision making process. No doubt a ership events posted. Many of you exhibit hall is all but sold out, edu- significant overall benefit to NMEDA offer open houses, training events, cational content is magnificent, and Canada as a whole. and participate in local community of course there will be a couple of events. We have not yet created the I wanted to let you all know that planned social type events, and I am button - we first want to ensure it there is a brand new NMEDA Canada certain there will be more than one will be used. Nothing worse than web site. You can find it at http:// unplanned social-type event. This an event button with nothing listed. www.nmedacanada.ca/. Please visit conference also provides signifi- I know there were two lunch and cant value in currency alone, being that you would be using Canadian Follow us! Facebook: Look for “National Mobility Equipment Dealers Association (NMEDA)” Twitter: @NMEDAcom (http://twitter.com/NMEDAcom)

44 NMEDA Circuit Breaker dollars. It would be a shame based on the effort of few people with a vision and passion to reintroduce a ...Dave Parton, a current NMEDA Canadian conference to have this event fall short. Board member, has worked long and hard By the time you will be reading this to develop a retail finance opportunity/ NMEDA CEO, Danny Langfield and I will have visited with several dealers in “ plan for dealers and their customers.” the Southern Ontario, GTA region. Not only will we have only met with dealer would love for each and every dealer I hope you all find time to vacation, members, but some non-members, as member to reach out to Dave. Al- relax and recharge this summer. well. The goal is to spread the good low him to describe to you how the Please do so with safely. news about what NMEDA membership package works and how this allows can mean to a mobility dealer. Happy Selling! you to maintain better control of cli- Russ Newton I feel that this needs to be said: Dave ents throughout the selling process. --- Parton, a current NMEDA Board If we do not generate some applica- member, has worked long and hard tions for the program soon we will to develop a retail finance oppor- lose the opportunity. This program tunity/plan for dealers and their was created because our member customers. We have talked about it group indicated that a retail finance a number of different forums, but program was a necessity to conduct- nothing has happened to date. I ing business.

Summer 2017 45 CANADA BOARD OF DIRECTORS

Russ Newton, President Pierre Cote, Vice President Tamalea Stone, At Large Rep Howell Ventures Van Action Drive ON! Comprehensive Driver 4850 Rt. 2 Hwy 4350 Autoroute 13 Rehabilitaton Upper Kingsclear, NB E3E 1P8 Laval, QC H7R 6E9 1338 Wildlark Drive 506-363-5289 phone 800-561-9600 phone Peterborough, ON K9K 2J4 [email protected] [email protected] 705-741-7660 phone [email protected] Joe Cyr, Secretary Ed Stang, Treasurer Silvercross Automotive Can Am Mobility David Parton, At Large Rep #204 - 2657 Wilfert Road 158 Old Vernon Road Mobility In Motion Victoria, BC V9B 5Z3 Kelowna, BC V1X 4R2 1710 Bishop St. N, Unit 8 844-799-5464 phone 250-491-0003 phone Cambridge, ON N1T 1T2 [email protected] [email protected] 519-623-9930 phone [email protected] It All Began in a Garage... Drive-Master is proud to announce our 65th Anniversary! We were started by my father, Alan B. Ruprecht, who had been disabled by adult onset polio in the late 1940’s. He started making push pull Hand controls in 1952. Alan was one of the original Hand Control Pioneers. Drive-Master today continues the tradition of being a family owned business. Our staff has over 250 combined years of mobility experience and they are proud to be among the meaningful members of our extended family. Peter B. Ruprecht is the second generation owner and his three adult children, Tina, Cheryl and Peter Jr. follow in the family business footsteps as the third generation owners in training. Drive-Master is your Total Mobility Solution and we have over 200 dealers around the country to support our products. We thank you for all your support over the past 65 years and look forward to many more. Yours in Mobility, Peter B. Ruprecht

2017 Circa 1980

Drive-Master rear post rotary lift 1972 - 2005 Drive-Master High Tech Driving System

37 Daniel Road West, Fairfield, NJ 07004-2521 Phone: (973) 808-9709 • Fax: (973) 808-9713 Email: [email protected] • Web: www.DriveMasterMobility.com Innovators Then...Experts NOW!

46 NMEDA Circuit Breaker MGA Research Corporation Discover the MGA Advantage

FMVSS 207/210 &SAE J2249 Test with the Best: We are Seating System, Seat Belt Anchorage and proud to serve the industry for Wheelchair Anchorage Testing Experts. over thirty years.

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Summer 2017 47

NMEDA MANUFACTURER MEMBERS

Ace Mobility LLC Crescent Industries KEMPF Toyota Motor Sales, USA, 9850 East 30th Street 191 Washington St. 1245 Lakeside Dr. #3005 19001 S. Western Ave. H205 Indianapolis, IN 46229 Auburn, ME 04210 Sunnyvale, CA 94085 Torrance, CA 90509-2714 317-241-2444 207-777-3500 408-773-0219 310-468-0469

Adapt-Solutions Driving Systems, Inc. Mahadev Metal Works Transfer Flow, Inc. 145 Damase-Breton 16139 Runnymede St. Unit 124, 125 - 11071 Bridgeport Rd. 1444 Fortress St. St-Lambert, QC G0S 2W0 Van Nuys, CA 91406 Richmond, BC V6X 1T3 Chico, CA 95973 866-641-0419 818-782-6793 604-270-3317 530-893-5209

Adaptive Mobility Systems E.Z. Lock Malley Industries, Inc. TT Dynamics 2072 N. Bibb Drive 2001 Wooddale Blvd. 1100 Aviation Avenue 44993 188th Street Tucker, GA 30084 Baton Rouge, LA 70806 Dieppe, NB E1A 9A3 Hayti, SD 57241 770-674-0776 225-214-4620 506-859-8591 605-868-8283

Alfred Bekker Ltd. ElDorado Mobility Manufacturing Production Van Extras Kellythorpe, Driffield 1655 Wall St. Services Corp. P.O. Box 75, Group 200 RR2. East Yorkshire, YO25 9DJ, UK Salina, KS 67402 2222 W. Enterprise St. Winnipeg, MB R3C 2E6 44-0 1377-2417 866-392-6300 Escondido, CA 92029 204-783-8267 800-243-4051 AMF Bruns of America FCA US Vantage Mobility 1797 Georgetown Road 1000 Chrysler Dr. Mercedes-Benz USA International Hudson, OH 44236 Auburn Hills, MI 48326 8501 Palmetto Commerce Pkwy. 5202 S. 28th Place. 877-506-3770 800-255-9877 Ladson, SC 29456 Phoenix, AZ 85040 404-710-0176 800-348-8267 AOI Electrical Ford Motor Company 9650 East 148th Street 777 Woodward Avenue, Ste 500 Mobility Lift Accessories, Inc. Veigel North America, dba Noblesville, IN 46060 Detroit, MI 48226 3825 Investment Lane #8 Mobility Products Design 800-480-6680 313-202-6342 West Palm Beach, FL 33404 51277 Celeste Drive 561-222-8056 Shelby Twp, MI 48315 AT Conversions FR Conversions, Inc. 586-843-3816 3901 Commerce Park Drive 1231 Tech Court Nissan North America, Inc. Raleigh, NC 27610 Westminster, MD 21157 39001 Sunrise Drive Waldoch Crafts, Inc. 855-324-3085 410-946-1700 Farmington Hills, MI 48331 13821 Lake Drive NE 248-488-4862 Forest Lake, MN 55025 Auto Ability General Motors Corporation 651-464-3215 8105 Big Lake Road 100 Renaissance Ctr. Nor-Cal Vans, Inc. Clarkston , MI 48347 MC482-A20-B98 1300 Nord Avenue, Suite 125 Wells-Engberg Co., Inc. 248-620-4200 Detroit, MI 48265 Chico, CA 95926 202 Second Street 313-667-8682 866-892-0150 Kewaskum, WI 53040 B & D Independence 800-642-3628 1024 Empire Street Golden Mobility & Rehab Pride Mobility Mt.Carmel, IL 62863 3150A Faithfull Avenue Products Corp. 618-262-7117 Saskatoon, SK S7K 8H3 182 Susquehanna Avenue 306-242-9060 Exeter, PA 18643 BraunAbility 570-655-5574 P.O. Box 310 Guidosimplex SNC Winamac, IN 46996 Via Podere S. Giusto Prime-Time Specialty 800-843-5438 29-00166, Roma, Italy Vehicles, Inc. 066-152-8005 56616 Elk Park Dr. Bruno Independent Elkhart, IN 46516 Living Aids Harmar Mobility 574-293-9191 1780 Executive Drive 2075 47th St. Oconomowoc, WI 53066 Sarasota, FL 34234 Q’Straint / Sure-Lok 262-953-5396 800-833-0478 5553 Ravenswood Rd., #110 Ft. Lauderdale, FL 33312 Coachlift by S&S Mobility, LLC Howell Ventures Ltd. 954-986-6665 1951 E. Myrna Lane 4850 Rt. 2 Hwy Tempe, AZ 85284 Upper Kingsclear, NB E3E 1P8 Savaria Vehicle Group 480-456-5438 506-363-5289 2 Walker Drive Brampton, ON L6T 5E1 905-799-5545

48 NMEDA Circuit Breaker NMEDA ASSOCIATE MEMBERS

ASSOCIATES Patricia Kosta Sarah Davidson Stephen Sundarrao 29093 Cobblestone 3425 S. Clarkson Street 4202 E. Fowler Ave ENB 118 ______Nuevo, CA 92567 Englewood, CO 80113 Tampa, FL 33620 ALABAMA 800-720-3132 303-789-8117 813-974-5346 Lou Klein Simon Tisminesky Jan Miller, OTR CDRS ______21801 South Western Avenue 505 Humboldt Street 8933 Green Chase Drive GEORGIA Montgomery, AL 36117 Torrance, CA 90501 Denver, CO 80218 941-726-2220 814-594-4528 720-236-8283 Rajesh Pagadala 2720 Riverside Drive, Ste 132 Brian Burke ______Brandon Adamson Macon, GA 31204 21809 South Western Avenue 3830 Ridgeway Drive CONNECTICUT 478-279-1885 Birmingham, AL 35259 Torrance, CA 90501 Myra Scott Matt Abisamra 205-414-8430 Lula Capuchino 55 Farmington Ave., 12th Floor 2020 Peachtree Rd. NW 3601 Marconi Ave. Chris Adkison Hartford, CT 06106 Atlanta, GA 30309 Sacramento, CA 95821 3830 Ridgeway Drive 860-424-4865 404-350-7722 Birmingham, AL 35259 916-481-1300 Andrew Shapiro Dan Allison, MS OTR/L 205-414-8430 Adam Grossman 16 Edgewater Drive 2020 Peachtree Rd. NW 300 E. Cypress Avenue Craig Rogers Old Greenwich, CT 06870 Atlanta, GA 30309 Redding, CA 96002 3830 Ridgeway Drive 203-388-0999 404-350-7763 Birmingham, AL 35259 530-232-3260 ______John Anschutz 205-414-8430 Gregory Paquin 2020 Peachtree Rd. NW 5140 Florence Ave., Unit C Cedrick Wallace FLORIDA Atlanta, GA 30309 3830 Ridgeway Drive Bell, CA 90201 Judi Hamelburg 404-350-7720 Birmingham, AL 35259 323-326-1383 1031 Ives Dairy Rd. Suite 228 205-414-8430 James Kennedy Frank Boutelle, DRS/DI/DE N. Miami Beach, FL 33179 2020 Peachtree Rd. NW 22691 Norbert Street 305-770-0747 Joseph Kennedy Atlanta, GA 30309 3830 Ridgeway Drive Perris, CA 92570 Byron Williams 404-367-1296 Birmingham, AL 35259 951-515-5125 4085 Vanguard Ave. 205-414-8430 ______Marcus Norton Titusville, FL 32780 Jennifer Rogers 1053 Prince Charles Ct. 321-961-5691 IOWA 3830 Ridgeway Drive Atwater, CA 95301 Dave Krieger Bill Siebert Birmingham, AL 35259 669-225-0063 9315 Hunters Park Way 56504 Gillen Avenue 205-414-8430 Warren Vinzant Tampa, FL 33647 Glenwood, IA 51534 ______2419 Irma Way 800-738-9967 402-679-4058 Castro Valley, CA 94546 Eilif L. Olesen Jeff Kromrie ARIZONA 510-317-1775 7325 Norwich Lane 6000 E. University Carol Blanc, OTR L CDRS Stanton C. Saucier Clearwater, FL 33764 Pleasant Hill, IA 50327 755 E. McDowell Rd. 6175 Melvin Avenue 727-424-7485 515-285-1000 Phoenix, AZ 85006 Tarzana, CA 91356 Janet Gardner Beth Stanek 602-521-3072 818-614-6149 18908 Adams Country Way 1111 West San Marnan Drive Jason Strowmatt Mike Zieman Lutz, FL 33559 Waterloo, IA 50701 1414 W. Broadway #218 3220 E. 59th Street 813-631-9700 866-550-4551 Tempe, AZ 85282 Long Beach, CA 90805 Carlos Abella 713-446-4628 562-272-7241 ______27553 Cashford Circle, Ste. 101

Jennifer Nordine Penny M. Anders Wesley Chapel, FL 33544 ILLINOIS 1414 W. Broadway #218 1641 Borana St. 813-631-9700 Anne Hegberg Tempe, AZ 85282 San Diego, CA 92111 26 W. 171 Roosevelt Road 480-449-3331 Ginger H. Le 858-565-2437 Wheaton, IL 60187 27553 Cashford Circle, Ste. 101 630-909-6080 Sue Lehew ______Wesley Chapel, FL 33544 1789 W. Jefferson (930A) 813-631-9700 Vince Bunetic Phoenix, AZ 85007 COLORADO 725 N. Belt West 602-542-3332 Justin R. Walker Barry Doyle Swansea, IL 62226 27553 Cashford Circle, Ste. 101 3425 S. Clarkson Street 866-366-7173 Katalyn Koloseike Wesley Chapel, FL 33544 7975 S. Autoplex Loop Englewood, CO 80113 813-838-6196 Stephen Kedzuf Tempe, AZ 85284 303-789-8218 10 N. Locust Dr., Ste 7 480-598-2383 Glenn Gullo Colleen Knoll Manteno, IL 60950 5914 Jet Port Industrial Blvd. 3425 S. Clarkson Street 800-506-8960 ______Tampa, FL 33634 Englewood, CO 80113 813-890-8809 Brian Hinchman CALIFORNIA 303-789-8218 1475 E. Woodfield Road Lou Klein Tom Matson Tiffany Heck Schaumburg, IL 60173 22519 Front Beach Rd. Unit 127 1020 Aileen Street 3425 S. Clarkson Street 770-754-7339 Panama City Beach, FL 32413 Lafayette, CA 94549 Englewood, CO 80113 941-726-2220 925-299-1039 303-789-8237

Summer 2017 49 NMEDA ASSOCIATE MEMBERS ______Catherine I. Greene Akbar Farahani INDIANA OTR/L, CDRS 1133 E. Maple Road MISSOURI 1165 Narrow Lane Troy, MI 48083 Carmen Palanca David Adams Lexington, KY 40517 248-729-3010 1156 Ridgeview Ct. 1 Congressional Way Ct. 859-797-6889 Avon, IN 46123 Patrick Zeiser O’Fallon, MO 63368 317-660-6506 Stacey Stevens 4965 E Beltline Ave NE, Ste 300 636-294-1762 240 Hillsboro Avenue Grand Rapids, MI 49525 Kathy Kachanoski Mike Flotken Lexington, KY 40511 616-447-2293 1732 Timbercrest Dr. 4 Kingston Manor 859-351-6612 Columbus, IN 47203 George Hicks St Louis, MO 63124 800-841-4938 ______4345 Teal Road 314-873-6814 Petersburg, MI 48270 Mary Follman ______LOUISIANA 734-279-9345 4740 Kingsway Drive Lee Carricut NEW JERSEY Indianapolis, IN 46205 Mark Berk 224 East Pinhook Rd. 317-466-1000 19582 Middlebelt Gene Morton Lafayette, LA 70501 Livonia, MI 48152 1103 Kennedy Dr. Suzanne Hardesty-Pritchard 337-289-3004 734-422-3000 Wall, NJ 07719 4740 Kingsway Drive Michael Shipp 732-539-5393 Indianapolis, IN 46205 Brooke Blower 711 South Vienna Street 317-721-8636 14001 Telegraph Road ______Ruston, LA 71270 Redford, MI 48239 Susan Fassett, CDRS, COTA 318-257-4562 NEW MEXICO 313-531-7100 111 W. Jefferson, Suite 100 ______Phillip Holmes South Bend, IN 46601 Robert Reid, Ed. S 2035 Corbett Dr. 574-647-2600 P.O. Box 241 MARYLAND Las Cruces, NM 88001 Okemos, MI 48805 Carin Mitchell Elin Davis 575-521-1006 517-349-7990 111 W. Jefferson Blvd. Suite 100 4720 Montgomery Lane ______South Bend, IN 46601 Bethesda, MD 20814 Kelby Lloyd 574-647-2202 800-729-2682 P.O. Box 241 NEW YORK Okemos, MI 48805 Mason Campbell Patrick DeNobrega Royce Burns Sr. 517-349-7990 9531 Valparaiso Court 11311 McCormick Road 258 Van Keuren Avenue Indianapolis, IN 46268 Hunt Valley, MD 21031 Micheal Bacon Pine Bush, NY 12566 317-879-8940 443-798-7495 2435 Knollview St. 845-361-1244 Wyoming, MI 49519 Angela N. Montgomery Brian McLane ______616-669-8700 P.O. Box 8978 29 Rockefeller Blvd. Ft. Wayne, IN 46898 MASSACHUSETTS Kerry Jones Rensselaer, NY 12144 317-764-9032 Tricia/Mark Whitehouse 26875 Church St. 518-426-8850 250 Milton St., #LL002 Edwardsburg, MI 49112 Robin R. Strup, CDRS/COTA Gail Babirad Dedham, MA 02026 269-663-0226 P.O. Box 8978 PO Box 540 781-329-6656 Ft. Wayne, IN 46898 Larry Schneider Kinderhook, NY 12106 260-494-0131 Eugene Blumkin 2901 Baxter Road 800-987-2753 600 Washington Street Ann Arbor, MI 48109 Eva Richardville Jurgen Babirad Boston, MA 02211 734-936-1103 P.O. Box 8978 PO Box 540 617-204-3721 Ft. Wayne, IN 46898 ______Kinderhook, NY 12106 260-417-8399 800-987-2753 Cabot Smith MINNESOTA 100 Newark Street ______Raanan Zidile Haverville, MA 01832 David Yount 1642 Coney Island Avenue KENTUCKY 617-549-3583 559 Hwy 10 South Brooklyn, NY 11230 St. Cloud, MN 56304 Kathie Regan 718-414-2457 ______866-581-3922 107 Morgan Drive ______Nicholasville, KY 40356 MICHIGAN Sherri Johnson 859-246-2117 Kristi Fleming 2040 Frontage Road South NORTH CAROLINA 500 Woodward Avenue Waite Park, MN 58387 Brian Iadarola, OTR/L, CDRS Cyndee Crompton Detroit, MI 48226 877-327-3533 3937 Central Avenue 605 Cabaret Rd. 313-656-6056 Louisville, KY 40218 ______McLeansville, NC 27301 502-893-0050 336-697-7841 Jenna Lee Kirkton MISSISSIPPI 500 Woodward Avenue Weaks McKinney-Smith Mike Edwards Detroit, MI 48226 Nikki Simmons 10531 Timberwood Cr. Suite E 5501 Executive Center Dr. 313-656-6772 4305 Spring Valley Dr. Louisville, KY 40223 Suite 101 Olive Branch, MS 38654 502-855-4783 Jan Jonkheid Charlotte, NC 28212 901-734-7472 704-568-8804 MaryFrances Gross 2885 Sanford Ave. SW 41693 Grandville, MI 49418 4805 Hemlock Way Mike Savicki 888-959-6198 Lexington, KY 40514 17615 John Connor Rd. 619-607-1142 Cornelius, NC 28031 704-905-9628

50 NMEDA Circuit Breaker NMEDA ASSOCIATE MEMBERS Dexter Warren Brenda Bennett Ken Webb CANADA 2720 North Main Street 4202 Peach Street 810 Greenway Drive Newton, NC 28658 Erie, PA 16509 Coppell, TX 75019 ______828-464-9738 814-833-2301 503-805-7272 BRITISH COLUMBIA ______Chad Strowmatt Dean Robertson 11020 Katy Freeway. #217 OHIO SOUTH CAROLINA 3405 W 31st Avenue Houston, TX 77043 Vancouver, BC V6S 1X6 Paul Musso Bill Hayes 713-858-1582 Canada 111 Stow Avenue, Suite 103 2011 Hampton Street Lance Bullard 604-263-5218 Cuyahoga Falls, OH 44221 Columbia, SC 29204 3135 TAMU 330-928-7401 803-779-2011 Harry Baergen College Station, TX 77843 1841 Swan Road Debbie Szelestey Tom Pisor 979-845-6153 Tsawwassen, BC V4M 0A8 116 N. Jefferson St., 4th Floor 2020 Old Mountain Creek Rd. Kelly Anderson Canada Dayton, OH 45402 Greenville, SC 29609 24410 Norchester Way 778-888-2210 937-224-3033 864-416-1180 Spring, TX 77389 Melody Chamberlain Paula Sanford Brigitte King, OTR/L, 713-794-7243 PO Box 10054 RPO Hart 101 S. Defiance St. Box 26 CDRS, CDI Lou Dienhart Prince George, BC V2K 5Y1 Stryker, OH 43557 701 Grove Road 3008 Pepper Grass Trail Canada 419-682-4741 Greenville, SC 29605 Cedar Park, TX 78613 250-612-1567 864-455-4476 Douglas Morr 512-585-5911 Lisa Kristalovich 7001 Buffalo Parkway Kristen Coupland ______4255 Laurel Street Columbus, OH 43229 1952 Staffwood Road Vancouver, BC V5Z 2G9 614-888-4160 Johns Island, SC 29455 UTAH Canada 203-910-7100 Chris Goebel VP Andrew Fuhriman 604-734-1313 6150 Park Land Blvd. Tom Jackman 2872 S. West Temple Larry Bowen Cleveland, OH 44124 1410-C Boston Avenue Salt Lake City, UT 84115 PO Box 78095 800-233-9878 West Columbia, SC 29170 901-791-4567 Northside RPO 803-896-6080 ______Port Coquitlam, BC V3B 4X5 Alan B. Simmerson CDRS Canada OREGON 3602 Deerfield Drive VIRGINIA 604-996-4893 cell Juan Gonzalez Columbia, SC 29204 Jennifer Saylor ______8750 NE Emerson Street 803-776-4000 2239K Tacketts Mill Drive Portland, OR 97220 Woodbridge, VA 22192 MANITOBA ______503-251-3865 703-497-0333 Paul Murphy TEXAS ______Kevin Knable 6668 9 Hwy John Caruso 1685 Anderson Highway Selkirk, MB R1A 4G2

PENNSYLVANIA 10333 Garland Road, Unit A Powhatan, VA 23139 Canada Amy Lane OTR/L, CDRS Dallas, TX 75218 804-594-7209 866-994-6559 3600 Forbes Ave. at Atwood 214-673-8910 ______Kevin Cameron Suite 3010, Forbes Tower Benjamin Mundy 1981 Plessis Road, Bldg A Pittsburgh, PA 15213 5150 Broadway #604 WASHINGTON Winnipeg, MB R2C 5C7 412-864-3068 San Antonio, TX 78205 Jim Speer Canada Timothy P. Brant 210-347-5006 19335 Greenwood Avenue N. 204-985-8770 1614 Debran Lane Shoreline, WA 98133 Len Heimer ______Johnstown, PA 15905 425-922-0990 13010 IH 35 North 877-395-7011 NEW BRUNSWICK San Antonio, TX 78233 ______210-477-8012 Maura Dulong, OT Angela Brown COTA, WEST VIRGINIA LATP, CDRS 800 Priestman Street James E. Glenewinkel 820 S 5th Street Diane E. Sanders CDRS Frederickton, NB E3B 0C7 1116 E. Kingsbury Street Allentown, PA 18103 #10 McJunkin Road Canada Seguin, TX 78155 610-776-8302 Nitro, WV 25143 506-452-5876 830-386-0446 304-760-7151 Wesley Johnson ______Janell Reynolds 3960 Locust Grove Rd. 3374 S. Treadway Blvd. ______ONTARIO Columbia, PA 17512 Abilene, TX 79602 717-449-0089 WISCONSIN Tamalea Stone 325-437-3350 Tim Schermetzler 1338 Wildlark Drive Lori Benner Loree Rowan W. 7366 Flambeau Point Road Peterborough, ON K9K 2J4 30 Hope Drive, EC 130 805 N. Glenwood Ladysmith, WI 54848 Canada Hershey, PA 17033 Tyler, TX 75702 715-532-0327 705-741-7660 717-531-7444 903-597-5656 Rick Shaffer 30 Hope Drive, EC 130 Hershey, PA 17033 717-531-7105

Summer 2017 51 NMEDA ASSOCIATE MEMBERS F. Lortie Stephanie Bois Michel Morency INTERNATIONAL 68 Bloomfield 1300, boul. Cure-Labelle 333 boul. Jean-Lesage C-4-21 London, ON N6G 1P3 Blainville, QC J7C 2N8 Quebec City, QC G1K 8J6 ______Canada Canada Canada AUSTRALIA 519-495-9541 450-437-6001 418-528-3597 Jeff Watters Shirley Rolin Carolle Leroux OT, CDRS Jacques Bolduc PO Box 421 3230 Yonge, Suite 122 7005 de maisonneauve Crest 32 Duquet Montrose, Vic 3765 London, ON N6G 1P3 Montreal, QC H4B 1T3 Ste-Therese, QC J7E 3B4 Australia Canada Canada Canada 03-9762-2277 519-495-9541 514-487-1891 ext. 377 438-498-8448 ______Joe Allen Dana Benoit ______200 North Service Road W. 7005 boul de Maisonneuve W GERMANY Unit 401 Montreal, QC H4B 1T3 SASKATCHEWAN Gregory Long M ED Oakville, ON L6M 2Y1 Canada Susanne Adamson, OT/CDRS Paravan - Straße 5 - 10 Canada 514-487-1891 2180 23rd Avenue 72539 Pfronstetten - Aichelau 416-254-7237 Regina, SK S4S 0A5 Alyssa Merilees Toll Free: 1-844-887-0723 Canada Shah Baqar 7005 boul. De Maisonneuve W. +49 (0) 7388 - 999 5 909 306-766-5427 20 Linsmary Court Montreal , QC H4B 1T3 ______Markham, ON L6E 1L2 Canada Canada 514-487-1891 ext. 246 IRELAND 416-419-3031 Minh-Thy Truong Gerry Merrick André Amyot 7005 boul. de Maisonneve W. Dartmouth House Place de Ville, Tour C Montreal, QC H4B 1T3 Kyle More Road 330 rue Sparks Canada Dublin, Ireland D104567 Ottawa, ON K1A 0N5 514-487-1770 ext. 322 ______Canada Nathalie Maertens 613-990-2670 ISRAEL 7005, boul. de Maisonneuve W. Karen Wolfe Montreal, QC H4B 1T3 Daniel Mor 368 Main Street Canada 7 Inbar Street Picton, ON K0K 2T0 514-487-1891 ext. 380 Petach-Tikva Canada Isreal 49277 Agnés Buffet 613-476-1768 972-52-4666111 2275 avenue Laurier Est ______Montreal, QC H2H 2N8 Adi Adler, CEO Canada 58 Ha’Khermesh QUEBEC 514-527-4527 Haifa Kristian Thivierge Isreal 31000 Franck Bonny 7005 Boulevard de 972-390-3903 100 DuLandis Street Maisonneuve Quest Blainville, QC J7C 5C9 Moshe Ofek Montreal, QC H4B 1T3 Canada 58 Ha’Khermesh Canada 450-430-7981 Haifa 514-487-1891 Isreal 31000 Jean-Pierre Maurais Janick Renaud 972-390-3903 333 boul Jean-Lesage E-M-27 300 rue King Est. Bureau 200 Quebec City, QC G1K 8J6 Sherbrooke, QC J1G 1B1 Canada Canada 418-528-4281 819-346-8411 ext. 43158 Nancy Turcotte OT 2275 Ave Laurier Montreal, QC H2H 2N8 Canada 514-527-4527 Guylaine Mercier 253 Route 108 Beauceville, QC G5X 2Z3 Canada George W. Hicks, P.E. 418-774-3410 Traffic Accident Reconstructionist Modified Rehab Vehicle Inspector

4345 Teal Road 734.279.9345 tel Petersburg, MI 49270-9304 734.279.1788 fax www.ingeniumservices.com [email protected]

52 NMEDA Circuit Breaker DATES TO REMEMBER

This calendar of upcoming events is provided as a service to NMEDA members. The Circuit Breaker cannot guarantee the accuracy of the information provided. Please verify dates and locations with the organizations listed.

Abilities Expo - Houston August 4 - 6, 2017 (Houston, Texas) NRG Center Visit www.abilities.com/houston/ for more information.

Abilities Expo - Boston September 8 - 10, 2017 (Boston, Massachusetts) The Boston Convention & Exhibition Center, Hall C Visit www.abilities.com/boston/ for more information.

Closing the Gap Annual Conference October 18 - 20, 2017 (Minnespolis, Minnesota) DoubleTree by Hilton Hotel Bloomington Visit www.closingthegap.com for more information.

Abilities Expo - San Mateo October 27 - 29, 2017 (San Mateo, California) San Mateo County Event Center Visit www.abilities.com/bayarea/ for more information.

SEMA Show October 31 - November 3, 2017 (Las Vegas, Nevada) Las Vegas Convention Center Visit www.semashow.com for more information.

ATIA Conference January 31 - February 3, 2018 (Orlando, Florida) Caribe Royale All-Suites Resort & Convention Center Visit www.atia.org for more information.

NMEDA Annual Conference March 6 - 8, 2018 (Daytona Beach, Florida) Hilton Daytona Beach Resort & Ocean Center Visit www.nmeda.org for more information.

To have your information included in Dates to Remember, mail it at least 12 weeks before the event to [email protected].

Summer 2017 53 THE NMEDA MAGAZINE ADVERTISING INSERTION ORDER

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We authorize advertising insertion(s) in the NMEDA Circuit Breaker in the following issue(s): Summer 2017 Spring 2018 Winter 2019 Autumn 2017 Summer 2018 Spring 2019 Winter 2018 Autumn 2018 Summer 2019 Our advertisement(s) will be: Back Cover - Not Available Half Page - $1322 (per year) Center Spread - Not Available 1/4 Page - $718 (per year) Inside Cover - Not Available 1/8 Page - $389 (per year) Full Page - $3057 (per year) Business Card - $120 (per year)

Advertisement is: New or Not Changing Changing Periodically How often? each issue will notify

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ANNUAL RATE: (See Advertising Rates) $ Billed Annually Billed Quarterly

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RETURN TO: Circuit Breaker c/o NMEDA (The National Mobility Equipment Dealers Association) 3327 West Bearss Avenue, Tampa, Florida 33618 PHONE: 800.833.0427 • FAX: 813.962.8970 • E-MAIL: [email protected] • URL: http//www.nmeda.org/ 54 NMEDA Circuit Breaker

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