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USED CARS Andtrucks LEMON-AID This page intentionally left blank. LEMON-AIDPhil Edmonston USED2010|2011CARS andTRUCKS DUNDURN PRESS toronto 8&*3L²UGLQGG $0 Copyright ©Les Editions Edmonston, 2010 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise (except for brief passages for purposes of review) without the prior permission of Dundurn Press. Permission to photocopy should be requested from Access Copyright. Editing: Andrea Battiston, Jenny Govier, Caroline Hardy, Greg Ioannou Design: Jack Steiner Printer: Webcom 1 2 3 4 5 14 13 12 11 10 We acknowledge the support of the Canada Council for the Arts and the Ontario Arts Council for our publishing program. We also acknowledge the financial support of the Government of Canada through the Book Publishing Industry Development Program and The Association for the Export of Canadian Books, and the Government of Ontario through the Ontario Book Publishers Tax Credit program, and the Ontario Media Development Corporation. Care has been taken to trace the ownership of copyright material used in this book. The author and the publisher welcome any information enabling them to rectify any references or credits in subsequent editions. J. Kirk Howard, President Printed and bound in Canada. www.dundurn.com Dundurn Press 3 Church Street, Suite 500 Toronto, Ontario, Canada M5E 1M2 Gazelle Book Services Limited White Cross Mills High Town, Lancaster, England LA1 4XS Dundurn Press 2250 Military Road Tonawanda, NY U.S.A. 14150 8&*3L²UGLQGG $0 CONTENTS Key Documents ................................................ vii Part Three Introduction 1980–2008: WHO CAN YOU TRUST? .......... 111 Definitions of Terms .........................................117 MOTOR MADNESS ............................................. 1 Safest Used Cars .............................................. 127 Part One Small Cars ...................................................129 DEALS ON WHEELS ...........................................9 BMW ..............................................................131 Top 10 Safety and Reliability Problems ................ 15 MINI Cooper ............................................131 CHRYSLER 136 Four Decades of Lies and Litigation ....................25 ...................................................... Why Smart Canadians Buy Used .........................27 Caliber .................................................... 136 Choosing Safe “Wheels” .....................................34 Neon, SX 2.0, SRT4 .................................. 138 DAEWOO 141 Reliable, Cheap, and “Green” Buys .....................35 ......................................................... DAEWOO/GENERAL MOTORS 142 When and Where to Buy ....................................38 ............................. Buying With Confidence ....................................39 Aveo, Aveo5, Lanos, Wave ......................... 142 Don’t Pay Too Much ......................................... 40 Optra (Forenza), Optra5 ........................... 145 FORD 147 Financing Choices .............................................47 .............................................................. Dealer Scams ................................................... 49 Focus ....................................................... 147 GENERAL MOTORS 154 Private Scams ....................................................52 ........................................... Summary: Pinching Your Pennies ......................53 S-Series, L-Series, ION ............................. 154 HONDA ...........................................................159 Part Two Civic, Insight, Civic Hybrid ....................... 159 Fit ...........................................................168 JUSTICE AND INJUSTICE 55 HYUNDAI ........................................................171 ............................... Accent ......................................................171 Warranties ....................................................... 56 Elantra .................................................... 174 How Long Should a Part or Repair Last? .............59 KIA .................................................................178 Contact the Right People .................................. 62 Rio, Rio5, Spectra/Sephia, Spectra5 ........... 179 Warranty Rights.................................................67 MAZDA ...........................................................183 Psst…“Secret” Warranties Are Everywhere ........ 70 Mazda3, Mazda5, Protegé ......................... 183 Free Recall Repairs ............................................78 MERCEDES-BENZ .............................................189 “Black Box” Data Recorders ...............................81 Smart Fortwo ...........................................189 The Art of Complaining .....................................83 NISSAN ..........................................................192 Getting Outside Help .........................................85 Sentra ...................................................... 192 Using the Courts .............................................. 92 Versa ....................................................... 197 Key Court Decisions ..........................................95 8&*3L²UGLQGG $0 SUBARU .........................................................200 Large Cars .................................................. 302 Impreza, Forester, WRX .......................... 200 CHRYSLER ......................................................304 Legacy, Outback .......................................205 SUZUKI ..........................................................210 300, 300C, 300M, Charger, Concorde, Aerio, Swift, Swift+, SX4, Esteem, Intrepid, LHS, Magnum, SRT8 .............304 FORD ..............................................................311 Verona ................................................210 ................. TOYOTA/GENERAL MOTORS ..............................213 Crown Victoria, Grand Marquis 311 Corolla, Matrix/Vibe ................................ 213 TOYOTA ..........................................................223 Luxury Cars ...............................................315 Echo, Yaris ...............................................223 VOLKSWAGEN .................................................226 ACURA ...........................................................319 Golf, Rabbit, Jetta, Cabrio, Eos/Diesel RL ........................................................... 319 Models ...............................................226 TL ........................................................... 321 AUDI ..............................................................325 A3, A4, A4 S-Line, A6, A8, S4, S6, Medium Cars ...............................................235 TT Coupe ............................................ 325 BMW ..............................................................332 ACURA ...........................................................236 1 Series, 3 Series, 5 Series, 1.6 EL, 1.7 EL, CSX ...................................236 ................................ CHRYSLER ......................................................239 M Series, Z Series 332 FORD/LINCOLN ................................................342 Avenger, Sebring ......................................239 FORD ..............................................................243 Continental, LS, Town Car, Zephyr/MKZ .......................................342 Sable, Taurus, SHO ..................................243 GENERAL MOTORS ...........................................348 GENERAL MOTORS ...........................................248 Bonneville, Grand Prix, Impala, Catera, CTS, Eldorado, Seville ...................348 Intrigue, LeSabre, Lumina, Malibu, DeVille, DTS, STS .................................... 355 INFINITI ..........................................................361 Malibu Hybrid, Monte Carlo, Regal ......248 .... HONDA ...........................................................260 G20, G35, G37, I30, I35, M35, M45, Q45 361 KIA .................................................................368 Accord, Accord Hybrid ............................ 260 ..................................... HYUNDAI ........................................................267 Amanti, Magentis 368 LEXUS ............................................................371 Sonata .....................................................267 MAZDA ...........................................................270 ES 300/330/350, GS 300/350/430/ 450h, IS 250/300/350, LS 400/430/ Mazda6, 626 ............................................270 .......................... NISSAN ..........................................................274 460, SC 300/400/430 371 MERCEDES-BENZ .............................................379 Altima, Altima Hybrid .............................. 274 ....................................... TOYOTA ..........................................................280 B-Class, C-Class 379 300 series, 400 series, 500 series, Camry, Solara.......................................... 280 E-Class ............................................... 383 Prius ........................................................288 NISSAN ..........................................................387 VOLKSWAGEN .................................................293 Maxima ................................................... 387 New Beetle ..............................................293
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