New Electronic Payments Program WMATA FQ 11248-3

Amendment 1 Design, Build, Installation, Operation and Maintenance Agreement

1. Section 2.2 entitled "Phase II - Operation and Maintenance" is hereby amended as follows:

Phase II shall involve the operation and maintenance of the Equipment, Licensed Software and any other applicable Components of the NEPP System, as set forth in greater detail herein and in the Technical Specification. Authority may elect to transition the responsibilities for these services to Authority or to another Authority-approved entity at the conclusion of Phase I. Specifically, in Phase II, Contractor's responsibilities shall include the following services, as further specified, for example, in the Contract Section entitled "Operation and Maintenance". It is agreed and understood that, if the Authority elects to transition Phase II services to a Person other than the Contractor, the Contractor will remain responsible for warranty services and deliverables during the Warranty Period.

2. Section 2.6 entitled "Period of Performance" is hereby amended as follows:

The period of performance is from the date of contract award through Final Acceptance and through the Warranty Period. At the Authority’s sole discretion, the Authority has the right to exercise two (2) five (5) year and up to five (5) additional one (1) year options for Operations and Maintenance Services (each an "O&M Option").

3. Section 17.2 entitled "Phase II Maintenance and Support Services" is hereby amended as follows:

During the Warranty Period and during Phase II (if the Authority exercises the O&M Option), on a services basis, for the NEPP System in production and after Final Acceptance, the Contractor shall render Maintenance services, including services that (i) address Errors, (ii) provide Error Corrections for and Updates to the Licensed Software, (iii) provide Updates to Software Documentation, all as set out in this Section (entitled "Software Maintenance").

4. Section 27 entitled "Authority Substitution Rights" is hereby amended to add the following new Section 27.4:

27.4 Contractor Obligation to Cooperate With Authorized Vendors and Authority; Effect On Warranties.

The Contractor acknowledges that there are circumstances where an Authorized Vendor or the Authority might perform tasks that constitute or are closely related to obligations of the Contractor under this Contract, or that constitute O&M Services where, for example, the Authority has not exercised the O&M Option and the Contractor is performing warranty services (collectively, "Retained

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Tasks"). The Contractor shall cooperate fully and diligently with Authorized Vendors and the Authority in their performance of such Retained Tasks. Full and diligent cooperation shall include (but not be limited to): (i) providing timely and complete notice of developments or other information that might impact performance of a Retained Task; (ii) proactively identifying for the Authorized Vendor and the Authority any anticipated conflicts between (a) the Contractor's required performance of obligation and (b) performance of the Retained Task; (iii) promptly notifying the Authority and the Authorized Vendor if the Contractor believes there may be a disagreement as to whether a task (a) is the responsibility of the Contractor or instead (b) constitutes a Retained Task, which is not the responsibility of the Contractor (each, an "Allocation Issue"); (iv) provides, simultaneous with its notice of an Allocation Issue, documentation and other information sufficient to permit the Authority and the Authorized Vendor to evaluate the Contractor's position concerning such Allocation Issue; (v) promptly resolves in good faith each Allocation Issue (with unresolved issues subject to the Subsection entitled "General / Disputes"); and (vi) otherwise offers and provides assistance to ensure that the Contractor's performance is efficiently and harmoniously coordinated with the performance of Retained Tasks. The performance of a Retained Task by an Authorized Vendor or by the Authority shall not void applicable warranties or diminish Service Levels (where such Service Levels remain the Contractor's responsibility); provided that the Authorized Vendor (or the Authority) performs and completes the Retained Task in accordance with applicable requirements and quality standards set by this Contract and the Technical Specification.

5. Section 29.7 entitled "Service Levels; Credit Not Limiting Other Remedies' is hereby amended as follows:

The Contractor represents and warrants that, continuously during the Warranty Period and during the O&M Period (if the Authority exercises the O&M Option), the NEPP System's Measured Services shall meet applicable Service Levels. It is agreed and understood that the recovery of Service Level Credits shall not constitute the Authority's sole remedy for a failure to meet Service Levels, and the Authority expressly reserves all such rights and remedies, including Default.

6. Section 29.9 entitled "Non-Infringement Warranty" is hereby amended as follows:

Contractor represents and warrants that, during and after the Term, the NEPP System, its Components, and its operation do not and shall not infringe or misappropriate Intellectual Property Rights (including, for the avoidance of doubt, rights under patent law) of Third Parties.

7. Section 33 entitled "Term" is hereby amended as follows:

Unless otherwise modified in accordance with the terms of this Contract, or unless otherwise terminated in accordance with the Contract Section entitled "Termination," the initial term ("Initial Term") shall be the period commencing on

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the date hereof and continuing through the cumulative period comprised of (a) the Full Deployment Period, and (b) Final Acceptance, and (c) the Warranty Period. The Authority at its sole option shall be entitled to engage the Contractor for O&M Services for the Initial O&M Term, a renewal of such O&M Term, and subsequent Annual Renewal Terms in the manner provided in the Contract Subsection entitled "Operation and Maintenance / O&M Term; Renewal. The Initial Term together with any of the renewal terms for O&M Services set out above shall constitute the "Term".

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WMATA New Electronic Payments Program (NEPP) Technical Specification

Table of Contents

Section 1: System Description

Section 2: General Requirements

Section 3: Fare Payment Media

Section 4: Payment Transaction Processing

Section 5: Applications

Section 6: Fare Vending Devices

Section 7:

Section 8: Turnstiles

Section 9:

Section 10: On-Board Bus Payment Target

Section 11: Platform Validators

Section 12: Handheld Sales Devices

Section 13: Customer Service Terminals

Section 14: Parking Systems

Section 15: Communications

Section 16: Central Data System

Section 17: System Interfaces and APIs

Section 18: Project Management

Section 19: Deployment, Installation and Testing

Schedule 2, Summary Table of Contents Page 1 May 24, 2012 Amendment 1 - Technical Specification New Electronic Payments Program WMATA FQ 11248-3

Section 20: Documentation, Parts and Tools

Section 21: Training

Section 22: Customer Support Services

Section 23: System Support Services

Section 24: Contract Deliverable Requirements List

Exhibits: Exhibit 1: Exhibit for Section 17 - System Interfaces and APIs

Appendices: Appendix 1: Summary of Supplemental Information

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22.2.4 Smart Media Telephone-Based Service

The NEPP shall include a modern state of the art Inbound Customer Support Call Center. This system shall utilize an Automated Call Director (ACD) and Interactive Voice Response System (IVR) with its telephone systems. Contractor shall provide a complete description of the hardware and software to be deployed for the ACD and IVR systems. CDRL 22-6 The ACD shall automatically route each inbound call to the IVR for processing prior to routing calls to Customer Support Call Center (CSCC) staff upon request by a customer or upon presentation of a customer issue that the IVR is not equipped to handle.

The CSCC shall be located within the continental United States WMATA service area. Telephone calls in excess of the expected volumes shall be able to be accommodated at another location within the continental United States. All performance requirements shall apply for all activities. Contractor shall describe the plan for accommodating all NEPP CSCC traffic and shall submit it to WMATA for their review at PDR and for approval at FDR. CDRL 22-7

All customer payment data stored by for use within the CSS and applicable databases shall be compliant with the Payment Card Industry Data Security Standard (PCI DSS). All communications network components and devices utilized by the CSS shall comply with PCI DSS.

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- No other revisions made to this page -

Schedule 2, Section 22, Page 22-17 May 24, 2012 Amendment 1 - Technical Specification ! New Electronic Payments Program WMATA FQ 11248-3

Appendix 1 – Summary of Supplemental Information

1! Summary of Supplemental Information ...... 1!

1.1! REGIONAL PARTNER SUMMARY ...... 1! 1.1.1! ALEXANDRIA TRANSIT COMPANY (DASH) ...... 1! 1.1.2! (ART) ...... 1! 1.1.3! FAIRFAX CITY (CUE) ...... 1! 1.1.4! FAIRFAX COUNTY () ...... 1! 1.1.5! LOUDOUN COUNTY () ...... 2! 1.1.6! TRANSIT ADMINISTRATION (MTA) ...... 2! 1.1.7! MONTGOMERY COUNTY () ...... 2! 1.1.8! POTOMAC AND RAPPAHANNOCK TRANSPORTATION COMMISSION (PRTC) ...... 2! 1.1.9! PRINCE GEORGE’S COUNTY (THE BUS) ...... 2! 1.1.10! (VRE) ...... 3! 1.1.11! DISTRICT OF COLUMBIA (DC CIRCULATOR) ...... 3!

1.2! REGIONAL PARTNER SUPPLEMENTAL INFORMATION ...... 3! 1.2.1! ALEXANDRIA TRANSIT COMPANY (DASH) ...... 3! 1.2.2! ARLINGTON TRANSIT (ART) ...... 8! 1.2.3! FAIRFAX CITY (CUE) ...... 12! 1.2.4! FAIRFAX COUNTY (FAIRFAX CONNECTOR) ...... 16! 1.2.5! LOUDOUN COUNTY (LOUDOUN COUNTY TRANSIT) ...... 19! 1.2.6! MARYLAND TRANSIT ADMINISTRATION (MTA) ...... 23! 1.2.7! MONTGOMERY COUNTY (RIDE ON) ...... 29! 1.2.8! POTOMAC AND RAPPAHANNOCK TRANSPORTATION COMMISSION (PRTC) ...... 34! 1.2.9! PRINCE GEORGES COUNTY (THE BUS) ...... 41! 1.2.10! VIRGINIA RAILWAY EXPRESS (VRE) ...... 46! 1.2.11! DISTRICT OF COLUMBIA (DC CIRCULATOR) ...... 49!

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1 SUMMARY OF SUPPLEMENTAL INFORMATION

1.1 Regional Partner Summary

1.1.1 Alexandria Transit Company (DASH) The Alexandria Transit Company's DASH system provides safe, reliable, and courteous bus service within the City of Alexandria, and connects with Metrobus, Metrorail, Virginia Railway Express, and all local bus systems. DASH serves all of the Alexandria Metrorail Stations and the Pentagon Metrorail station during morning and evening peak periods.

1.1.2 Arlington Transit (ART) Arlington Transit (ART) is Arlington County’s fixed route bus system that operates in Arlington County, Virginia. It includes part of the service along Columbia Pike. Its services are designed to connect city neighborhoods with nearby Metro stations and Shirlington Bus Transit System. ART’s cross county routes connect to major business and county facilities as well as many metro stations. ART is growing at a pace of 15 to 20% per year.

1.1.3 Fairfax City (CUE) Fairfax City’s CUE Bus system provides regularly scheduled, low-cost bus service to George Mason University, to shopping centers and other locations within the City of Fairfax, and serves as a feeder network to the Vienna/Fairfax-GMU Metrorail Station.

1.1.4 Fairfax County (Fairfax Connector) Fairfax Connector is a public bus service provided by Fairfax County, Virginia, and operated under contract by MV Transportation.[1] The first buses rolled out in September 1985 as a lower-cost alternative to the Metrobus service of the regional Washington Metropolitan Area Transit Authority. The original routes connected the southern part of the county (near the Mount Vernon Estate) to the Huntington Metro station which borders Alexandria. This area continues to be the core of the system, and is noted for the number of residents in the Richmond Highway area who use the service at all times of the day.

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1.1.5 Loudoun County (Loudoun County Transit) The Loudoun County government provides commuter bus service from numerous park & ride lots in the county to the West Falls Church Metro station, Rosslyn, the Pentagon, Crystal City, and Washington D.C.. The service is attractive because the buses, unlike normal traffic, are permitted to travel on the express lanes of the Dulles Toll Road.. The Loudoun County Commuter Bus accepts payment via SmarTrip, a reloadable card issued by the Washington Metropolitan Area Transit Authority.

1.1.6 Maryland Transit Administration (MTA) MTA operates Local and Commuter Buses, , Metro Subway, Maryland Area Regional Commuter (MARC) Train Service, and a comprehensive Paratransit (Mobility) system. MTA also manages the Taxi Access system, and directs funding and statewide assistance to Locally Operated Transit Systems (LOTS) in each of Maryland’s 23 counties, City, Annapolis and Ocean City.

1.1.7 Montgomery County (Ride On) Montgomery County DOT Transit Services Division schedules and manages the County's own Ride On bus system consisting of 367 County owned and operated buses. The Ride On system is designed to complement the service provided by the other transit providers in the County. The Ride On system provides almost 27 million trips per year.

1.1.8 Potomac and Rappahannock Transportation Commission (PRTC) PRTC is a regional transportation district comprised of six jurisdictions: Prince William, Stafford and Spotsylvania Counties and the Cities of Manassas, Manassas Park and Fredericksburg. Located in Virginia about 25 miles southwest of Washington, D.C. PRTC’s service area is diverse and dynamic, with nearly 25 percent of its residents residing in their home for one year or less according to the 2000 Census.

1.1.9 Prince George’s County (The Bus) Prince Georges County “The Bus” has been in operation since 1997. “The Bus” has been aggressively growing into a countywide bus system. Presently, “The Bus” operates 27 fixed bus routes on weekdays, typically from 6:00 AM – 7:30 PM.

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1.1.10 Virginia Railway Express (VRE) VRE provides service from the suburbs to Alexandria, Crystal City and downtown Washington, D.C., along the I-66 and I-95 corridors. VRE operate 30 trains from 18 stations and carry, on average, 18,000 passengers daily.

1.1.11 District of Columbia (DC Circulator) The DC Circulator is a bus system in Washington, D.C. The system is a public-private partnership between the District of Columbia Department of Transportation, the Washington Metropolitan Area Transit Authority, and DC Surface Transit, Inc.

1.2 Regional Partner Supplemental Information

1.2.1 Alexandria Transit Company (DASH)

1.2.1.1 Agency Overview The Alexandria Transit Company's DASH system provides safe, reliable, and courteous bus service within the City of Alexandria, and connects with Metrobus, Metrorail, Virginia Railway Express, and all local bus systems. DASH serves all of the Alexandria Metrorail Stations and the Pentagon Metrorail station during morning and evening peak periods.

1.2.1.2 Transit Services DASH operates Local Bus service.

1.2.1.3 Current AFC System DASH’s bus fleet is equipped with the Regional smartcard system utilizing Cubic/GFI Odyssey Fareboxes with the latest version of the Regional Bus Nextfare 5 software as maintained by WMATA through contract on behalf of the partners.

1.2.1.4 Fare Products The following fares, products and payment methods are available on DASH:

• Single, Full Fare $1.50 paid by cash or SmarTrip stored value. • Tokens accepted for base fare. • Children under 4 free with adult (2 children per paying customer). • WMATA Student, Senior and Disabled fare media are not accepted on DASH. • SmarTrip transfers from DASH, WMATA and Regional buses are subject to the Inter-Agency Transfer Agreement.

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• SmarTrip Regional 7-Day Bus Pass (Full Fare) is accepted for unlimited rides. • Calendar Monthly DASH pass is available in paper form, and will be launched in early 2012 on SmarTrip. Sold for $35, the pass allows unlimited rides on DASH throughout the calendar month. • Paper Magnetic Transit Link Card is accepted. • Complete fare policy can be found at http://www.dashbus.com/howto/default.aspx?id=20474

1.2.1.5 Current Bus Inventory DASH currently has 67 buses in operation, with an additional 5 buses planned to go into service in April 2012, for a total of 72.

1.2.1.6 Future Bus Inventory for Next 5 years DASH plans an addition of 33 buses over the next 5 years, for a total fleet size of 105.

1.2.1.7 Bus Yard DASH has one (1) garage computer in DASH facility for the AFC system. One (1) Proxim wireless access point in the service lane of the DASH bus facility is connected to garage computer, for data transfer to/from buses. Communications from DASH AFC garage computer to WMATA DNC utilizes high speed data connection, managed by WMATA on behalf of the region, through a third party service provider MegaPath. Plans are underway to upgrade the routers utilized for regional agency communications to the WMATA DNC, and transition to Verizon for communications lines by 2013 (target).

1.2.1.8 Bus Sub-Systems DASH buses include the regional Cubic/GFI Odyssey fareboxes, as well as on-board security cameras purchased through Apollo Video. There is no centralized computer system or centralized logon on the buses; none of the on-board systems are integrated.

1.2.1.9 Customer Characteristics Gender Female 61.2% Male 38.8%

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Age <17 1.3% 18-21 4.4% 22-29 20.0% 30-39 22.1% 40-54 33.0% 55-64 14.7% 65+ 4.5%

Income <$20,000 13.3% $20,000 - $29,999 10.0% $30,000 - $39,999 13.3% $40,000 - $49,999 9.5% $50,000 - $74,999 16.5% $75,000 - $99,999 14.7% >=$100,000 22.8%

Occupation Employed/Self-Employed 82.5% Student 7.0% Homemaker 1.6% Seeking Employment 2.4% Retired 3.1% Tourist 50.0% Other 2.9%

Auto Available for trip Yes 50.0% No 47.5% Not sure/other 2.5%

Valid Driver License Yes 71.7%

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Valid Driver License No 28.3%

Alternate Mode if no DASH Drive 25.5% Walk 20.8% Take Taxi 14.6% Get Ride 13.6% Don't Know 9.5% Wouldn't make trip 7.5% Bike 2.3% Other 6.3%

Trip Purpose Work 67.6% Home 12.9% Shopping 4.5% Touring/Visiting 3.4% Medical 3.3% Other 8.3%

1.2.1.10 Annual Ridership (Past 3 years) By Payment Type/Method Fare Revenue Distribution Cash Fare $1.50 13.90% SmarTrip Base Fare $1.50 32.10% ATC Transfer Free 13.80% DASH Pass $35.00/month 10.00% Regional Passes -- 5.90% Metrorail-to-Bus Transfer $1.00 14.50% Regional Bus Transfer Free 5.90% Metro Flash Pass -- 0.50% DASH & Metro Tokens Face Value 0.80% Contract Trips -- Lunch Loop Free 1.40%

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Fare Revenue Distribution PTO I.D. Trips -- 0.90%

• Total Ridership 3,741,499 • Average Fare 87.6¢ • SmarTrip Payment 65% • Cash and Paper products 35% By Transit Mode DASH has an average of 3.7 million bus trips per year.

1.2.1.11 Inter-Agency Transfer Agreements Currently, DASH allows SmarTrip customers, using stored value to pay for single bus trips, to transfer onto DASH services from WMATA, ART, DASH, Fairfax CUE, Fairfax Connector, Prince George’s County TheBus, and Montgomery County Ride On buses, free of charge for 2 hours from time of initial fare payment. For WMATA SmarTrip rail customers transferring onto DASH, a transfer discount is applied to the fare paid on DASH service

1.2.1.12 Current IT Architecture DASH has one facility. Its office network is connected to the City of Alexandria's local government network. The garage server is connected to WMATA's SmarTrip network.

1.2.1.13 Future IT Architecture Over Next 5 Years DASH is planning to install Automated Passenger Counters (APCs) and Automatic Vehicle Location on all buses in 2012. DASH is also considering a potential upgrade to their on-board security cameras to add cellular service to enable real time access to video.

1.2.1.14 Current IT Standards and Governing Principles City of Alexandria local government IT Standards on office network are followed.

1.2.1.15 Current or Proposed Contracted Services AFC System software is maintained under a Regional Software Maintenance Agreement (RSMA), managed by WMATA, for Cubic software support for all regional partners. DASH does not currently contract any of its other operational or maintenance services, nor does it plan to outsource in the next 5 years.

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1.2.1.16 Mission Critical Business Systems DASH utilizes The Master Scheduler (TMS) for back end operation. NEPP integration with TMS is desired.

1.2.1.17 Future Capital Expansion Plans None at this time.

1.2.1.18 Target NEPP Deployment Timeline DASH is considering deploying NEPP following successful implementation on WMATA bus fleet. DASH’s adoption of NEPP will be significantly influenced by the overall regional participation in the program.

1.2.2 Arlington Transit (ART)

1.2.2.1 Agency Overview Arlington Transit (ART) is Arlington County’s fixed route bus system that operates in Arlington County, Virginia. It includes part of the Pike Ride service along Columbia Pike. Its services are designed to connect city neighborhoods with nearby Metro stations and Shirlington Bus Transit System. ART’s cross county routes connect to major business and county facilities as well as many metro stations. ART continues to grow 15 to 20% per year

1.2.2.2 Transit Services Arlington Transit (ART) operates bus service within the 26 square miles of Arlington County, Virginia.

1.2.2.3 Current AFC System ART’s bus fleet is equipped with the Regional Smartcard system utilizing Cubic/GFI Odyssey Fareboxes with the latest version of the Regional Bus NextFare 5 software as maintained by WMATA through contract on behalf of the partners.

1.2.2.4 Fare Products The following fare products and payment methods are accepted on ART:

• Single fares for Full Fare and Senior/Disabled, paid by cash or SmarTrip stored value. • Gold ART Tokens and Metro tokens are accepted for full fare. • Student fare of $0.75 cash and green Student tokens. • SmarTrip 7-Day Regional Bus Pass for Full Fare and

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Senior/Disabled is accepted for unlimited rides. • SmarTrip transfers from ART, WMATA and Regional Buses are subject to the Inter-Agency Transfer Agreement. • Promotions: From time to time different paper marketing "coupons" are distributed for free rides. • Complete fare policy can be found at http://www.arlingtontransit.com/pages/fares/

1.2.2.5 Current Bus Inventory Currently ART’s fleet is comprised of a total of 46 buses. Inventory includes Bus on Chassis (BOC's), 31-foot and 35-foot heavy duty transit vehicles from North American Bus Industries (NABI), all CNG except for four (4) Thomas buses and one (1) e450 diesel. ART will soon receive Hybrid CNG vehicles and ARBOC low floor vehicles.

1.2.2.6 Future Bus Inventory for Next 5 Years Arlington plans to acquire additional buses to increase fleet size to maximum of 60 vehicles, which include all of the bus sub-systems described below. All buses will be CNG, BOC's will be replaced with ARBOC 28-foot, 3 Designline CNG Hybrid electric, and the balance will be 31-foot & 35'-foot NABIs.

1.2.2.7 Bus Yard Arlington has one garage and yard, Proxim Wireless covers the yard and one AFC garage computer. Proxim wireless communication is employed between bus and garage computer. Communications from Arlington AFC garage computer to WMATA DNC utilizes high speed data connection, managed by WMATA on behalf of the region, through a third party service provider MegaPath. Plans are underway to upgrade the routers utilized for regional agency communications to the WMATA DNC, and transition to Verizon for communications lines by 2013 (target).

1.2.2.8 Bus Sub-Systems All of ART’s buses are equipped with the following:

• Regional Smart card system utilizing Cubic/GFI Odyssey fareboxes, utilizing the latest version of software as maintained by WMATA on behalf of the region. • Digital Recorder Inc (DRI) stop announcement system with automated passenger counters. • Real Time Connectionz system to provide passengers with real time arrival information (similar to NextBus). None of the on-board systems are integrated.

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1.2.2.9 Customer Characteristics Routes run throughout Arlington's 26 Square miles, servicing neighborhoods and metro stations including Pentagon, Pentagon City, Clarendon Courthouse, Rosslyn, Ballston and East Falls Church. Routes begin at 5:50 AM and end 1:00 AM running with 15 minutes headways on major corridors to 30 minute headways on other routes. Specific customer characteristics are not compiled by ART, however, General Arlington County resident statistics, with respect to household income population, race, ethnicity, can be found at the following websites: http://www.arlingtonva.us/departments/CPHD/planning/data_maps/page6609 1.aspx http://www.arlingtonva.us/departments/CPHD/planning/data_maps/profile/file 81520.pdf

1.2.2.10 Annual Ridership By Payment Type/Method The following estimates assume continued, typical growth in Arlington ridership: Fare Type Non-SmarTrip SmarTrip Single Trip (Full Fare) 175,000 15,660,000 Single Trip (Senior/Disabled) 19,404 126,000 IDs 175,000 N/A Metro Access 10,000 N/A Token 23,592 N/A Student Fare 40,692 N/A Transfers N/A 406,000 7-Day Regional Bus Pass (Full Fare) N/A 172,000 7-Day Regional Bus Pass (S/D) N/A 36,000 Non SmarTrip payment (cash, ID) = 19% SmarTrip payment (passes, stored value, transfers) = 81% By Transit Mode Although a small system, ridership on ART continues to grow.

• FY 09 1.428 million • FY 10 1.990 million • FY 11, 2.261 million

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• FY12 (projected) 2.5 million

1.2.2.11 Inter-Agency Transfer Agreements Currently, ART allows SmarTrip customers, using stored value to pay for single bus trips, to transfer onto ART services from WMATA, ART DASH, DC Circulator, Fairfax CUE, Fairfax Connector, Prince George’s County TheBus, and Montgomery County Ride On buses, free of charge for 2 hours from time of initial fare payment. For WMATA SmarTrip rail customers transferring onto ART, a transfer discount is applied to the fare paid on ART service.

1.2.2.12 Current IT Architecture • ART currently utilizes Real Time Connectionz dispatch & GPS tracking system, including Urban Transportation Associates (UTA and infodel) automated passenger counters as part of the DRI Connectionz system. DRI Connectionz has its own communications channel/bandwidth. • Wi-Fi, provided by Verizon, is used by the DRI “talking bus” stop announcement system. • Proxim wireless communication is used for the SmarTrip regional fare collection system between the buses and garage computer.

1.2.2.13 2.3.13 Future IT Architecture Over Next 5 Years It is unknown as of early 2012 whether ART’s IT Architecture will change in the next 5 years. With the completion of the construction of the new facilities described in section 2.3.17, it may be necessary to modify the three communications systems to provide sufficient coverage for the buses. Computer system upgrades may occur over the next 5 years.

1.2.2.14 IT Standards and Governing Principles The current fare collection and bus operation systems are separate from the Arlington County system. However, if any new systems are added, which require interface with Arlington County, then the County’s IT guidelines must be followed.

1.2.2.15 Current and/or Planned Contracted Services AFC System software is maintained under a Regional Software Maintenance Agreement (RSMA), managed by WMATA, for Cubic software support for all regional partners. ART does not currently contract any of its other operational or maintenance services, nor does it plan to outsource in the next 5 years.

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1.2.2.16 Mission Critical Business Systems ScheduleMasters is used for route scheduling.

1.2.2.17 Future Capital Expansion Plan ART plans to build a new Operations Center, target completion in late summer 2012. A new fuel site/, light maintenance/wash facility is planned for 2014 completion.

1.2.2.18 Target NEPP Deployment Timeline ART will consider their timing of NEPP deployment based on how it fits with their long term plans for fare collection, including regional agreement on NEPP operation, lifespan of existing SmarTrip fare collection equipment, and availability of funding for NEPP. If Arlington deploys NEPP, it will likely be after successful implementation on WMATA Bus fleet.

1.2.3 Fairfax City (CUE)

1.2.3.1 Agency Overview Fairfax City's City-University-Energysaver (CUE) Bus system is owned and operated by the City of Fairfax in conjunction with George Mason University (GMU), which provides an annual operating subsidy. CUE provides regularly scheduled, low-cost bus service to George Mason University, to shopping centers and other locations within the City of Fairfax, and serves as a feeder network to the Vienna/Fairfax-GMU Metrorail Station.

1.2.3.2 Transit Services Fairfax CUE operates bus service only. Buses run seven days a week and are fully accessible. Bicycle racks have been installed on the front of all CUE buses, holding two bicycles each, for use by CUE bus riders,

1.2.3.3 Current AFC System CUE’s bus fleet is equipped with the Regional Smartcard system utilizing Cubic/GFI Odyssey Fareboxes with the latest version of the Regional Bus NextFare 5 software as maintained by WMATA through contract on behalf of the partners.

1.2.3.4 Fare Products The following fares, products and payment methods are available on CUE:

• Single Fare is $1.70 paid with cash, or $1.50 paid by SmarTrip stored value.

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• Elementary, intermediate and high school students, senior citizens (age 60 and older), and persons with disabilities with a valid City ID ride for 75¢ for both cash and SmarTrip. • George Mason University students, staff and faculty with a valid Mason ID ride free. • Children age 3 and younger ride free. • SmarTrip Regional 7-Day Bus Pass (Full Fare and S/D0 is accepted on CUE for unlimited rides, no upcharges. • SmarTrip Transfers from CUE, WMATA and Regional buses are subject to Inter-Agency Transfer Agreement. • Complete fare policy can be found at http://www.fairfaxva.gov/cueBus/RiderInformation.asp

1.2.3.5 Current Bus Inventory Fairfax CUE currently has 12 buses, including 6 Gillig hybrid vehicles, and 6 low sulfur diesel Gillig vehicles.

1.2.3.6 Future Bus Inventory for Next 5 Years No changes are anticipated in the CUE bus fleet in the next 5 years. 2016 may be the earliest for bus replacement, not an increase in fleet size, based on available funding.

1.2.3.7 Bus Yard CUE has one bus garage facility located in the City of Fairfax, which houses all CUE buses as well as the AFC garage computer. Proxim wireless communications is used between buses and garage computer. Communications from CUE garage computer to WMATA DNC utilizes high speed data connection, managed by WMATA on behalf of the region, through a third party service provider MegaPath. Plans are underway to upgrade the routers utilized for regional agency communications to the WMATA DNC, and transition to Verizon for communications lines by 2013 (target).

1.2.3.8 Bus Sub-Systems CUE buses are equipped with NextBus for real-time arrival information, and Luminator system for stop announcement, in addition to the SmarTrip- enabled fare box. There are three separate mobile data terminals on-board, as none of the on-board systems are integrated.

1.2.3.9 Customer Characteristics Annual CUE ridership includes the following:

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• 250,000 trips per year for George Mason • 250,000 trips per year for customers connecting with Metrorail • 400,000 trips per year in and around the City of Fairfax

1.2.3.10 Annual Ridership By Payment Type/Method The following data reflects an average month at CUE, extended to estimate annual ridership:

Monthly Annual (Jan 2012 data) (extended) SmarTrip - Employee 10 120 SmarTrip - Full Fare 30,003 360,036 SmarTrip - Senior/Disabled 2,090 25,080 Regional 7-Day Pass Full Fare 2,094 25,128 Regional 7-Day Pass Senior/Disabled 302 3,624 Cash Full Fare 4,749 56,988 Cash Senior/Disabled 1,068 12,816 Cash Student 946 11,352 CUE Pass 257 3,084 Flash GMU Student 22,141 265,692 Ride Pass FF 34 408 Weekly Pass FF 33 396 SmarTrip ALP SmartBenefits 3,353 40,236 TOTAL 67,080 804,960

• SmarTrip = 56% • Cash/Passes = 44% By Transit Mode CUE has an annual ridership of approximately 900,000

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1.2.3.11 Inter-Agency Transfer Agreements Currently, CUE allows SmarTrip customers, using stored value to pay for single bus trips, to transfer onto CUE services from WMATA, ART, DASH, Fairfax CUE, Fairfax Connector, Prince George’s County TheBus, and Montgomery County Ride On buses, free of charge for 2 hours from time of initial fare payment. For WMATA SmarTrip rail customers transferring onto CUE, a transfer discount is applied to the fare paid on CUE service.

1.2.3.12 Current IT Architecture IT architecture at Fairfax CUE includes the LAN/WAN utilized for the Smartcard fare collection system. There is no Wi-Fi at the CUE garage, nor is there any integration between CUE systems and the City of Fairfax network or systems.

1.2.3.13 Future IT Architecture Over Next 5 Years CUE has no plans for architecture changes in the next 5 years.

1.2.3.14 Current IT Standards and Governing Principles Since CUE systems are not integrated with the City of Fairfax network, there are no specific IT standards that must be considered. Best industry practices are preferred.

1.2.3.15 Current or Proposed Contracted Services AFC System software is maintained under a Regional Software Maintenance Agreement (RSMA), managed by WMATA, for Cubic software support for all regional partners. Fairfax CUE does not currently contract any of its other operational or maintenance services, not does it plan to outsource in the next 5 years.

1.2.3.16 Mission Critical Business Systems All CUE buses are equipped with NextBus Information System to provide real-time arrival information to customers, as well as Luminator automated Stop announcement. There are no specific mission-critical back-end systems.

1.2.3.17 Future Capital Expansion Plans No capital expansion plans are in place as of early 2012.

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1.2.3.18 Target NEPP Deployment Timeline CUE is interested in deploying NEPP following successful implementation on WMATA Bus Fleet, subject to funding availability.

1.2.4 Fairfax County (Fairfax Connector)

1.2.4.1 Agency Overview Fairfax Connector is a public bus service provided by Fairfax County, Virginia, and operated under contract by MV Transportation. The first buses rolled out in September 1985 as a lower-cost alternative to the Metrobus service of the regional Washington Metropolitan Area Transit Authority. The original routes connected the southern part of the county (near the Mount Vernon Estate) to the Huntington Metro station which borders Alexandria. This area continues to be the core of the system, and is noted for the number of residents in the Richmond Highway area who use the service at all times of the day.

1.2.4.2 Transit Services Fairfax Connector offers bus service only.

1.2.4.3 Current AFC System Connector’s bus fleet is equipped with the Regional Smartcard system utilizing Cubic/GFI Odyssey Fareboxes with the latest version of the Regional Bus NextFare 5 software as maintained by WMATA through contract on behalf of the partners. Fairfax Connector has 3 fare box technicians, are certified by GFI, for farebox maintenance.

1.2.4.4 Fare Products The following fares, products and payment methods are available on Fairfax Connector:

• Connector accepts all regional partner media, and does not produce any fare media specifically for Connector. • Single Full Fare is $1.70 paid with cash, or $1.50 paid by SmarTrip stored value. • Single Senior/Disabled fare is $0.85 paid with cash, or $0.75 paid by SmarTrip stored value • Single fares are higher on express bus service. • Up to 2 children age 4 and younger ride free when traveling with a paying adult. • SmarTrip Regional 7-Day Bus Pass (Full Fare and S/D) is accepted on Connector for unlimited rides, upcharges apply on express bus.

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• SmarTrip Transfers from Connector, WMATA Bus and Rail, and Regional buses are subject to Inter-Agency Transfer Agreement. • VRE riders transfer free to Connector except express routes 480, 595, and 597. • Complete fare policy can be found at http://www.fairfaxcounty.gov/connector/riders/fares.htm

1.2.4.5 Current Bus Inventory 1994 RTS 24 Eldorado 10 Orion V 57 Orion VII 26 New Flyer 113 New Flyer Excelsior 68 TOTAL 295

1.2.4.6 Future Bus Inventory for Next 5 Years Connector anticipate increasing inventory to a total of 310 buses, replacing Orion V buses by 2014.

1.2.4.7 Bus Yard Fairfax Connector maintains 3 bus garages, Huntington (Lorton, VA), Reston- Herndon (Herdon, VA) and West Ox (Fairfax, VA), each with a garage computer for the AFC system. No Wi-Fi is available at the garages. Connector anticipates adding CAD/AVL and on-off passenger counters within the next year. Proxim wireless communication is employed between bus and garage computer. Communications from Arlington AFC garage computer to WMATA DNC utilizes high speed data connection, managed by WMATA on behalf of the region, through a third party service provider MegaPath. Plans are underway to upgrade the routers utilized for regional agency communications to the WMATA DNC, and transition to Verizon for communications lines

1.2.4.8 Bus Sub-Systems Other than the Cubic/GFI Odyssey farebox, there are no other on-board systems on Connector buses.

1.2.4.9 Customer Characteristics The customers served by Fairfax Connector’s southern Division, Huntington, are mostly commuter and transit dependent riders. The customers served by Connector’s other 2 division are commuters by choice.

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1.2.4.10 Annual Ridership By Payment Type/Method and Transit Mode

Garage Ridership SmarTrip Cash Huntington 6 million rides / year 40% 60% Herndon 3.5 million rides / year 79% 21% West Ox 1.5 million rides / year 80% 20%

1.2.4.11 Inter-Agency Transfer Agreements Currently, Fairfax Connector allows SmarTrip customers, using stored value to pay for single bus trips, to transfer onto Connector services from WMATA, ART, DASH, Fairfax CUE, Fairfax Connector, Prince George’s County TheBus, and Montgomery County Ride On buses, free of charge for 2 hours from time of initial fare payment. For WMATA SmarTrip rail customers transferring onto Connector, a transfer discount is applied to the fare paid on Connector service.

1.2.4.12 Current IT Architecture Other than the Proxim wireless communications and connectivity for the existing fare collection system, there is no other IT Architecture interface to Connector buses. The mission critical business systems are a part of the Fairfax County IT network.

1.2.4.13 Future IT Architecture Over Next 5 Years Fairfax Connector anticipates adding CAD/AVL, on-off passenger counters, talking bus, next bus, and cameras.

1.2.4.14 Current IT Standards and Governing Principles Fairfax County Department of Information Technology standards must be followed. The current fare collection system is not integrated with the Fairfax County network, due to IT Security concerns.

1.2.4.15 Current or Proposed Contracted Services Connector intends to issue an RFP to procure ITS equipment, along with maintenance of the new ITS equipment. AFC System software is maintained under a Regional Software Maintenance Agreement (RSMA), managed by WMATA, for Cubic software support for all regional partners. Connector does not currently contract any of its other operational or maintenance services, not does it plan to outsource in the next 5 years.

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1.2.4.16 Mission Critical Business Systems Currently, Fairfax Connector utilizes Trapeze for designing and planning bus routes. Fleetwatch tracks fluid levels in the buses, and RTA manages maintenance information for the bus system. The new ITS contract that will be in place in 2012 will likely provide Zonar and New Flyer Connect.

1.2.4.17 Future Capital Expansion Plans Fairfax Connector anticipates purchasing 15 buses to expand fleet size to 310 over the next few years.

1.2.4.18 Target NEPP Deployment Timeline Connector will likely deploy NEPP following successful implementation on WMATA Bus fleet. Connector has a strong interest in aligning their fare payment options with WMATA bus.

1.2.5 Loudoun County (Loudoun County Transit)

1.2.5.1 Agency Overview Loudoun County operates 50 commuter buses that run during peak AM & PM, with approximately 2700 passengers one way daily.

1.2.5.2 Transit Services Loudoun County offers the following services:

• Peak period (AM & PM) Commuter bus service to & from Rosslyn, the Pentagon, Crystal City & D.C. • Peak period (AM & PM) Commuter bus service from NE Loudoun County to the West Falls Church Metro station. • Peak period (AM & PM) Reverse Commute service from the West Falls Church Metro station into employer sites in Loudoun County. • Peak period (AM & PM) Commuter bus service to & from Tyson’s Corner

1.2.5.3 AFC System Loudoun County’s bus fleet is equipped with the Regional smartcard system utilizing Cubic/GFI Odyssey fareboxes with the latest version of the Regional Bus Nextfare 5 software as maintained by WMATA through contract on behalf of the partners. Loudoun has 60 Fareboxes and 2 garage computers.

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1.2.5.4 Fare Products The following fares and payment options are available on Loudoun County service:

• Three (3) different cash fares for single trips • Three (3) different SmarTrip fares for single trips (reduced from cash). • Loudoun does not offer passes, nor does it honor passes from other agencies. • Customer may transfer free of charge between Loudoun County buses. • All other transfers from WMATA or Regional Agencies to Loudoun are full fare – transfer fares are not honored. • Complete fare policy can be found at: http://www.loudoun.gov/Default.aspx?tabid=969

1.2.5.5 Current Bus Inventory Levels MCI D4500 – commuter coach 50 MCI and VanHool (leased) – commuter coach 6 Shuttle bus 5 TOTAL 61

1.2.5.6 Future Bus Inventory for Next 5 years Loudoun plans to add 2-3 new buses each year for the next 5 years. Each of the new buses will have fareboxes, GPS devices, AVL devices and possibly bus stop annunciator devices.

1.2.5.7 Bus Yard Information Currently, Loudoun maintains 2 facilities:

• Bus Yard in Purcellville, VA, which is planned to be eliminated in 2 years when a new maintenance & operations facility is built in Leesburg. • Bus Storage in Leesburg, including one garage computer, no garage, but storage space for 20 buses. • Proxim wireless communication is employed between bus and garage computer. Communications from AFC garage computer to WMATA DNC utilizes high speed data connection, managed by WMATA on behalf of the region, through a third party service provider MegaPath. Plans are underway to upgrade the routers utilized for regional agency communications to the WMATA DNC,

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and transition to Verizon for communications lines by 2013 (target).

1.2.5.8 Bus Sub-Systems • CADD/AVL – Loudoun has installed the FutureFleet system, by a company out of Ireland called Avego. This system was purchased as, and is being used for, a schedule adherence system. Once the real-time data software is vetted and proven reliable, we will present it to the public as an RTPI system. The GPS devices are Dell Streak 5s. • GPS - Loudoun has two GPS devices on board the buses. The Air- Trak devices are low end devices that allow us to track buses in real-time and historically for up to 35 days. There is no routing or bus stop adherence capability with this system. The Avego devices and software are listed in the last bullet and is the direction that Loudoun is moving in. We do have the bus stops geocoded in both systems. • Cellular antenna and modem - The Loudoun commuter bus drivers are using Nextel, push to talk, devices. These are handheld devices that are not mounted in the buses. • Operator interface - The drivers have to load the proper code into the Luminator display unit and the new Avego system. • In-vehicle modem - The fareboxes have wireless connectivity through an access point in the garage. The new accident/incident cameras have wireless connectivity through a different access point in the garage.

1.2.5.9 Customer Characteristics Most of Loudoun’s riders are choice riders, 60% - 80% of the riders are subsidized through SmartBenefits. Typically Loudoun riders travel on the same 2-3 buses in the morning for the trip in and the same 2-3 buses in the afternoon for the trip home. Travel time is 1 1/2 hours on the bus on average, and Loudoun riders may wait in line up to 40 minutes in order to get a seat. There are standees on 15% - 30% of the commuter buses

1.2.5.10 Annual Ridership By Payment Type/Method and Transit Mode Service FY09 FY10 FY11 Service Code 1 ($7.00 fare to Rosslyn, 715,882 804,223 956,313 Pentagon, Crystal City, & DC) Service Code 2 ($2.00 fare to West Falls 173,214 162,601 173,750 Church Metro and Reverse Commute) N/A – new Service Code 4 ($3.00 fare to Tysons Corner) N/A N/A service

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Currently, over 98% of Loudoun County boardings use SmarTrip. The remainder of the rides include cash payment, or Loudoun County employees, who ride for free when they display their badge. Loudoun employees make up a very small percentage of riders.

1.2.5.11 Inter-Agency Transfer Agreements Currently Loudoun does not have any Inter-Agency Transfer Agreements. It is possible that transfer agreements may be established with WMATA when Metrorail enters Loudoun County, which will likely not occur within the next 5 years.

1.2.5.12 Current IT Architecture Currently In Loudoun County, the bus yard in Purcellville has a stand-alone building. The buses have wireless access from the fareboxes to the garage computer. The Smart-Drive cameras also have wireless access to a server in the garage. The on-board GPS devices are all wireless but do not connect to any servers in the Loudoun garage.

• Wi-Fi - Loudoun County is building a new Maintenance and Operations facility. The plan is to have lot wide Wi-Fi coverage or at the very least to have conduits to provide lot wide Wi-Fi coverage. • Fiber: The new maintenance facility will have fiber connectivity to the Loudoun network. • Point-to-point service: The connectivity between the maintenance facility and any other Loudoun building will be via the fiber network. There will be the private T-1 connectivity to the WMATA DNC. • Communications from Loudoun garage computers to WMATA DNC utilizes high speed data connection, managed by WMATA on behalf of the region, through a third-party service provider.

1.2.5.13 Future IT Architecture Over Next 5 years Avego AVL devices are currently being installed on the buses. Grant money for Bus stop annunciators has been obtained as well. It is possible that funding will be redirected to purchase and install real time passenger information signage at some of the park and ride lots in Loudoun within the next 2 years.

1.2.5.14 Current IT Standards and Governing Principles Loudoun County IT Guidelines must be followed.

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1.2.5.15 Current or Proposed Contracted Services All maintenance and operations of the commuter buses is contracted to Veolia Transdev through June 2013. A new RFP for the maintenance and operations of the commuter buses will be issued in mid 2012. AFC System software is maintained under a Regional Software Maintenance Agreement (RSMA), managed by WMATA, for Cubic software support for all regional partners.

1.2.5.16 Mission Critical Business Systems Loudoun would like to have GPS and/or AVL devices integrated with the NEPP.

1.2.5.17 Future Capital Expansion Plans Loudoun does not have any planned Capital Expansion as of early 2012.

1.2.5.18 Target NEPP Deployment Timeline Based on the historical timeline for the SmarTrip® installs, Loudoun is planning on the transition for Loudoun being closer to the 2018 timeframe. This may change depending on the funding that may or may not be available for NEPP equipment purchases.

1.2.6 Maryland Transit Administration (MTA)

1.2.6.1 Agency Overview MTA operates Local and Commuter Buses, Light Rail, Metro Subway, Maryland Area Regional Commuter (MARC) Train Service, and a comprehensive Paratransit (Mobility) system. MTA also manages the Taxi Access system, and directs funding and statewide assistance to Locally Operated Transit Systems (LOTS) in each of Maryland’s 23 counties, Baltimore City, Annapolis and Ocean City.

1.2.6.2 Transit Services MTA operates nearly 51 local bus lines throughout the Baltimore area. Commuter bus operates weekdays during morning and evening rush hours and is managed by private contractors with oversight from the MTA. Currently there are 24 routes using five service providers. Light Rail and Metro Subway provide regular service along the lines. MARC train service is a commuter rail system whose service areas include Harford County MD, Baltimore City, Washington DC, Brunswick MD, Frederick MD, and Martinsburg WV.

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1.2.6.3 Current AFC System In Production, MTA is currently running Cubic Nextfare 4 version 4.04.2114 on an application server using Windows Server 2003 R2 Enterprise Edition SP2. The Cubic application runs within Weblogic 8.1.4.0. MTA’s bus fleet is equipped with the regional smartcard system utilizing Cubic/GFI Odyssey Fareboxes. Metro rail and Light rail stations include Cubic Ticket Vending Machines, and Cubic bi-folding leaf faregates have been installed in Metro rail stations. Hand held validators are used by fare inspectors for proof of payment on Light rail. All fare collection equipment is smartcard-enabled.

1.2.6.4 Fare Products MTA provides full fares and senior/disabled fares. Bus fareboxes accept cash, magnetic tickets and smartcards as payment for boarding. Within the Metrorail station, customers may purchase magnetic tickets or reload smartcards at TVMs using cash or credit card, and either a magnetic ticket or smartcard is required to enter the faregates. On Light Rail, customers must show proof of payment by displaying, upon request, a valid magnetic pass, receipt for single trip fare, or smartcard with valid pass or recently paid fare. The following links provide the most current information on MTA fare products:

• Fares info: http://mta.maryland.gov/regular-fares. • Special fare programs: http://mta.maryland.gov/content/special- fare-programs. • Pass products/Pricing: https://mta.maryland.gov/pass-store.

1.2.6.5 Current Bus Inventory Bush East Kirk NorthWest Total 2000 NABI 20 19 18 20 77 2002 NEOPLAN 36 30 0 33 99 2004 NEW FLYER 0 0 82 43 125 2005 NEW FLYER 33 61 0 0 94 2006 NEW FLYER 10 0 0 0 10 2008 NF Artic Hybrid 20 0 0 10 30 2009 NEW FLYER 0 35 35 30 100 2010 NEW FLYER 41 0 0 0 41 2011 NEW FLYER 60’ 6 0 0 6 12 98 NABI 11 14 18 10 53 99 NABI 29 7 9 22 67 TOTAL 206 166 162 174 708

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1.2.6.6 Future Bus Inventory MTA’s overall bus inventory should remain about the same over the next five years; older buses are retired as newer buses are purchased.

1.2.6.7 Bus Yard MTA has four bus garages: Eastern, Kirk, Northwest, and Washington Blvd (Bush). Each garage has one garage server and there is one additional garage server located in the Fare Collection Lab facility. There is minimal Wi-Fi coverage at each garage w/in approximately 100 yard of the bus probing lanes.

1.2.6.8 Bus Sub-systems Buses have AVL/CAD, Automatic Vehicle Monitoring (AVM), GPS etc. Currently there is no centralized computer system on the bus controlling all peripheral equipment/systems. MTA has a capital project underway to solicit a vendor to provide a central on-board computer and replace peripheral equipment.

1.2.6.9 Rail Yard MARC has a total of 8 rail yards where equipment is stored and/or maintained: Union Station, Washington, D.C. (); Penn Station, Baltimore, Md. (Amtrak); Martin Airport Maintenance Facility, Middle River, Md. (MTA); Martinsburg Maintenance Facility, Martinsburg, W.V. (CSX); Brunswick Maintenance Facility, Brunswick, Md. (CSX); Frederick Maintenance Facility, Frederick, Md. (MTA); Riverside Locomotive Facility, Baltimore, Md. (CSX). MARC operates a total of 32 diesel and 10 electric locomotives. MTA’s has 2 Light Rail yards at Hunt Valley and Cromwell, Maryland.

1.2.6.10 Customer Characteristics • MTA Average Weekday Ridership (2010) 356,367 • MTA Avg. Weekday Ridership using transit to commute to work living in target area 7.46%

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Age 16+ Households Transit CSA Households Population Earn: (%) # Use to (%) Work Allendale/Irvington/ 7350 19,129 45.3 8,665 20.3 3,891 S. Hilton Beechfield/Ten Hills/ 5139 12,812 30.2 3,869 21.3 2,734 West Hills Cherry Hill 2,885 7,664 67.4 5,166 20.7 1,583 Dickeysville/ 1,900 4,376 51.0 2,232 20.1 880 Franklintown Southwest Baltimore 7,482 20,965 52.8 11,070 20.3 4,250 Upton Druid Heights 4,447 10,404 68.5 7,127 21.1 2,197 Belair-Edison 6,214 17,346 31.7 5,499 20.3 4,250 Claremont/ 3,589 8,371 54.3 4,545 20.1 1,683 Armistead Clifton-Berea 4,160 12,496 54.9 6,860 20.8 2,594 Orangeville/ 3,554 8,688 44.9 3,901 21.8 1,895 E. Highlandtown Southeastern 2,760 6,935 51.4 3,565 20.4 1,414 • Estimated number of unbanked households in target area (7%) 3,464 • Estimated number of under banked households in target area (21%) 10,391

• MTA Average Weekday Ridership (2010): 356,367 • MTA Avg. Weekday Ridership using transit to commute to work living in target area: 7.46% • Estimated number of unbanked households in target area (7%): 3,464 • Estimated number of under banked households in target area (21%): 10,391

1.2.6.11 Annual Ridership By Payment Type/Method January 2011 through July 2011

• Full Fare 30-Day Pass 12.5% • Full Fare 7-Day Pass 20.9% • Full Fare 1-Day Pass 18.3% • Reduced Fare 7-Day Pass 1.3%

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• Reduced Fare 30-Day Pass 5.1% • Stored Value Full Fare 39.6% • Stored Value Reduced Fare 2.3% In Light Rail & Metro, Credit Sales account for 25.5% of transactions and Cash Sales account for the remaining 74.5% in Calendar Year 2011. Credit is not accepted on buses. By Transit Mode MTA Average Weekday Ridership Year 2008 2009 2010 Bus 222,205 232,857 231,795 Metro 46,857 45,497 44,970 Light Rail 25,754 28,152 26,341 MARC 31,216 32,454 32,646 Commuter Bus 14,630 16,025 15,772 Traditional Mobility 3,269 3,642 4,038 Taxi Access 1,226 916 805 TOTAL 344,887 334,850 356,367

1.2.6.12 Inter-Agency Transfer Agreements • MTA is a part of the regional smart card system and as such patrons can use the Stored Value on SmarTrip Cards to purchase MTA fares and passes. • Coupons are accepted on the No. 14 bus line and are good for $0.50 towards purchase of an MTA full fare Day Pass. • MTA accepts transfers from ’s Silver Express to Light Rail or No. 17 Bus Line and from Yellow Route to the No. 150 Express Bus line. • MTA accepts Regional One Day Passes issued by Connect-A-Ride Routes J and K only. Connect-A-Ride accepts all MTA fare media, with no additional fees, when transferring to their service from any MTA service. • The Commuter Bus and the MARC Transit Link Card (TLC) provides on calendar month of unlimited travel on WMATA Metrorail and Metrobus, the DC Circulator, Montgomery County Ride On and TransIT Services of Frederick County as well as MTA Commuter Bus. TLC is good for base fare on all Metrobuses with free connections to Laurel Corridor Transportation Corporation’s connect-A-Ride and PG County’s The Bus. • MARC tickets are honored on WMATA Metrorail and

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Metrobus services • MARC monthly and weekly tickets are valid on certain Amtrak trains. • Virginia Railway Express (VRE) tickets can be used on Northbound MARC Trains departing Washington before noon. VRE tickets are good on MARC Trains arriving in Washington after noon. The same arrangement is available for MARC riders using southbound VRE departures from Washington before noon and northbound trips returning to Washington after noon. • MARC monthly ticket holders, who purchase their tickets through the MTA Ticket-By-Mail program, are eligible to park in the BWI Rail Station parking garage at no charge.

1.2.6.13 Current IT Architecture The current MTA IT architecture consists of a LAN/WAN environment with Proxim wireless access points in our bus garages, for the current bus fare collection system. Most of the fare collection equipment has been removed from the SONET, though there are a few remaining TVMs in the Central Business District still utilizing Verizon data connections. Wi-Fi is used for obtaining bus diagnostics, where the buses upload their data when they pull in the garage over a system that’s firewalled off from the rest of the MTA network. Wi-Fi is also used for bus video, where data is uploaded from the bus when the bus pulls into the garage, also firewalled off from the rest of the MTA network. CAD/AVL uses proprietary communications.

1.2.6.14 Future IT Architecture Over Next 5 Years The environment in the next five years will most likely include the current architecture plus Wi-Fi and point-to-point connectivity at our rail stations.

1.2.6.15 Current IT Standards and Governing Principles The MTA IT Standards and governing principles are tied to the State of Maryland and the Maryland Department of Transportation standards and guidelines.

1.2.6.16 Current or Proposed Contracted Services MTA contracts Commuter Bus Service and MARC Train Operation and Maintenance.

1.2.6.17 Mission Critical Business Systems Maximo and Trapeze.

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1.2.6.18 Future Capital Expansion Plans None at this time.

1.2.6.19 Target NEPP Deployment Timeframe MTA will likely be a late adopter of NEPP, following successful implementation on WMATA Bus and Rail, and following allocation of funding, the timing of which is unknown as of early 2012.

1.2.7 Montgomery County (Ride On)

1.2.7.1 Agency Overview Montgomery County DOT Transit Services Division schedules and manages the County's own Ride On bus system consisting of 367 County owned and operated buses. The Ride On system is designed to complement the service provided by the other transit providers in the County. The Ride On system provides almost 27 million trips per year. Ride On routes and schedules, transit delays and detours information, fare and transfer information, and information on buying transit tickets and passes are available at Ride On’s website www.Ride Onbus.com.

1.2.7.2 Current Transit Services Ride On’s transit service includes bus only.

1.2.7.3 Current AFC System Ride On’s bus fleet is equipped with the Regional Smartcard system utilizing Cubic/GFI Odyssey Fareboxes with the latest version of the Regional Bus NextFare 5 software as maintained by WMATA through contract on behalf of the partners. Maintenance and software support is provided by WMATA, Cubic, and Montgomery County on-site technicians.

1.2.7.4 Fare Products The following fares, products, and payment methods are available at Ride On:

• Single trip, Full Fare or Senior/Disabled, paid by cash or SmarTrip stored value • Tokens accepted for base fare • Children under 5 ride free with adult (limit 2 children per paying passenger) • Free rides provided to employees, Senior/Disabled, Police, courtesy pass holders • Valid student IDs from Montgomery College accepted for free

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boarding (“College Flash”) • MARC Commuter Rail tickets (other than daily) valid for free boarding as flash passes • SmarTrip transfers from Ride On, WMATA Bus and Rail, and Regional Buses are subject to the Inter-Agency Transfer Agreement. • SmarTrip Regional 7-Day Bus Pass, Full Fare and Senior/Disabled, is accepted for unlimited rides. • Ride On Month Pass, Monthly Youth Cruiser, and Summer Youth Cruiser passes are currently available in paper, and are scheduled to be launched on SmarTrip in 2012. • Complete fare policy can be found at www.rideonbus.com

1.2.7.5 Current Bus Inventory Full size transit buses (30-35-40 feet) 308 Cutaway buses 59 TOTAL 367

1.2.7.6 Future Bus Inventory for Next 5 years Ride On anticipates that it’s current inflated fleet size of 367 vehicles will return to a more normal level of approximately 350 buses within the next 3 years.

1.2.7.7 Bus Yard Ride On currently maintains 3 bus garages, each with its own garage computer/servers for 3 total. Coverage for Proxim wireless for existing fare collection system:

• Nicholson: Small lot, no service lane, buses pull up to the main building, one antenna covers 80% of the lot, new system could use a second antenna to cover the shop service bays. • Silver Spring: Service lane is attached to the backside of the transit mechanical shop which is 900 feet from the operations center where the buses park. One antenna covers the service only, once a bus leaves the service lane radio coverage is lost making it hard to compete software updates. A second antenna will be installed in early 2012, on the front-end of the transit shop as the bus proceeds to the operations center, a third antenna would be needed at the parking area. • Gaithersburg: Service lane is attached to the main building, One antenna covers the service only, once a bus leaves the service lane, coverage is lost making it difficult to complete the software updates.. A second antenna will be installed in early 2012. • New Gaithersburg depot building: Anticipated completion

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timeframe is Q1 2013, to replace the existing Gaithersburg facility. There will be a separate service lane for fueling, a separate lane for vaulting and a under ground parking garage. For maximum coverage at the new depot, service lane, vault pulling and under ground bus parking areas must by covered by Wi-Fi.

1.2.7.8 Bus Sub-Systems Ride On buses are equipped with the latest generation CAD AVL system ACS Smart Traveler Plus for real-time bus arrival information, and the AVL interfaces with Trapeze for schedule data. A router is utilized for Wi-Fi Apollo video system. The radio system is integrated with the farebox to allow login through the farebox for the radio. CAD/AVL log on is also integrated with the farebox, such that the drivers log on only once, via the farebox Operator Control Unit, for both Farebox and CAD/ACL.

1.2.7.9 Customer Characteristics (from 2004) Household Income

• Under $20K ...... 31% • $20K to $35K ...... 23% • $35K to $60K ...... 23% • Over $60K ...... 24% Ethnic Background

• African American ...... 46% • Caucasian ...... 23% • Hispanic ...... 27% • Asian ...... 8% • Other ...... 3% Age

• 18 or under ...... 15% • 19 to 24 ...... 24% • 25 to 39 ...... 31% • 40 to 60 ...... 26% • Over 60 ...... 4% Trips per Day

• Four or more ...... 12% • Three trips ...... 10% • Two trips ...... 56% • One trip ...... 22% • Households with no car ...... 39%

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• Single trip on Ride On ...... 28% • Transfer to 2nd Ride On bus . 23% • Transfer to Metrobus ...... 17% • Transfer to Metrorail ...... 31%

1.2.7.10 Annual Ridership By Payment Type/Method Fare Payment Type FY09 FY10 FY11 Police flash 946 1,838 21,940 Promo/Special Counts Flash 60,288 115,120 11,817 2 Week Flash 3,141,815 2,696,808 -- 20 Trip Flash 234,920 -- -- College Flash 1,495,069 1,642,543 1,781,926 Cash 5,958,416 4,671,342 3,424,533 Day Pass Flash 1,168,805 1,891,146 -- Senior flash 1,634,156 1,733,665 1,018,863 Employee Flash 207,063 249,405 123,522 Courtesy Flash 96,100 77,105 158,686 Monthly Flash -- 23,864 3,199,538 Youth Flash 404,059 457,550 2,219,420 Free 1,494,775 869,075 1,025,626 Transfer Flash 6,820,822 3,591,334 -- SmartTrip Stored 6,806,641 9,732,957 12,123,526 SmartTrip Senior 99,048 137,782 696,212 SmartTrip Other 4,468 3,604 19,702 SmartTrip Metro Weekly -- -- 894,206 TOTALS 29,627,391 27,895,138 26,719,517

By Transit Mode Annual Ridership:

• FY09: 29,627,391

• FY10: 27,895,138

• FY11: 26,719,517

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1.2.7.11 Inter-Agency Transfer Agreements Ride On is currently a full partner in all Metro agreements with regional/suburban partners. Ride On allows SmarTrip customers, using stored value to pay for single bus trips, to transfer onto Ride On services from WMATA, ART, DASH, Fairfax CUE, Fairfax Connector, Prince George’s County TheBus, and Montgomery County Ride On buses, free of charge for 2 hours from time of initial fare payment. For WMATA SmarTrip rail customers transferring onto Ride On, a transfer discount is applied to the fare paid on Ride On service. MARC Commuter Rail Tickets (other than daily) are honored for free boarding as flash passes.

1.2.7.12 Current IT Architecture Ride On’s IT Architecture includes Proxim wireless in garages to communicate between garage computers and buses (see detail in section 2.2.7), and LAN to facilitate communication with Farebox garage computers in the three garages. The fiber network, from the garage computers to the Montgomery County network and internet, is owned by Montgomery County. Communications from Montgomery County AFC system to WMATA DNC utilizes high speed data connection, managed by WMATA on behalf of the region, through a third party service provider MegaPath. Plans are underway to upgrade the routers utilized for regional agency communications to the WMATA DNC, and transition to Verizon for communications lines. Wi-Fi is available at the bus garages, utilized to download schedule information to the buses.

1.2.7.13 Future IT Architecture Over Next 5 Years Ride On anticipates upgrading PC workstations to run Windows 7 over the coming years.

1.2.7.14 Current IT Standards and Governing Principles The County’s general IT infrastructure and services is not PCI compliant. The County has a rich set of documented services that can be used to move information into and out of the County (specifically their Enterprise Service Bus). The Bus can handle both sensitive and non-sensitive information and can support a wide range of transport and encryption services. It currently handles many sensitive financial transactions with our partners. However, when it comes to the very specific requirements of a credit card transaction, the County generally does not support. The County currently supports credit cards through 3 methods:

• Dedicated swipe terminal machines • Use of Skipjack services on their Internet Portal • Private dedicated networks at the point of credit card transaction

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and immediately sending out to a 3rd party processor. It is the policy of the County to not store, process, or transmit credit card data within the County. The County can create special network segments to move the data immediately out of the County to a 3rd party processor. But the County does not transmit Credit Card Transaction data across their internal network

1.2.7.15 Current and/or Planned Contracted Services AFC System software is maintained under a Regional Software Maintenance Agreement (RSMA), managed by WMATA, for Cubic software support for all regional partners. Ride On does not currently contract any of its operational or maintenance services, not does it plan to outsource in the next 5 years.

1.2.7.16 Mission Critical Business Systems Ride On uses Trapeze (FX, Block Buster, INFO Post, PLAN) Finance/accts payable, and Trapeze bus operator identifiers. For CAD/AVL, Ride On uses ACS’s latest ORBCAD version, including the publicly useable Smart Traveler.

1.2.7.17 Future Capital Expansion Plan Ride On is considering off-board payment solutions for Bus , as well as long term plans for the current SmarTrip-equipped fare collection system and NEPP. No additional bus garages or central office facilities are currently planned within the next 5 years.

1.2.7.18 Target NEPP Deployment Timeline Ride On plans to deploy NEPP following successful implementation on WMATA Bus Fleet. Ride On would anticipate paralleling WMATA’s approach for NEPP, provided that NEPP costs are not prohibitive and that the NEPP program meets the needs of Ride On and it’s Customers.

1.2.8 Potomac and Rappahannock Transportation Commission (PRTC)

1.2.8.1 Agency Overview The Potomac and Rappahannock Transportation Commission (PRTC) is a regional transportation district comprised of six jurisdictions: Prince William, Stafford and Spotsylvania Counties and the Cities of Manassas, Manassas Park and Fredericksburg. Located in Virginia about 25 miles southwest of Washington, D.C. PRTC’s service area is diverse and dynamic, with nearly 25 percent of its residents residing in their home for one year or less according to the 2000 Census. The agency’s goal is to provide safe, reliable and flexible transportation options while helping to reduce area congestion and pollution in one of the region's fastest growing areas.

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In FY 2011, PRTC had more than 135 buses in its active fleet carrying more than 3.3 million passengers, and another 698,740 people rode in PRTC- affiliated carpools and vanpools. In addition, the Virginia Railway Express (VRE) carried more than 4.5 million passengers in FY 2011. PRTC has developed a Strategic Plan that provides for measured service growth and is responsive to the needs of the community.

1.2.8.2 Transit Services PRTC provides commuter bus service along the busy I-95 and I-66 corridors to points north (OmniRide & Metro Direct) with destinations including Tysons Corner, the Pentagon, Crystal City, Rosslyn/Ballston, downtown Washington, Capitol Hill and the Washington Navy Yard. PRTC also provides local bus services in Prince William County and the cities of Manassas and Manassas Park (OmniLink & Cross County Connector). PRTC also offers OmniMatch, a free ridesharing service. Operated by PRTC in partnership with the Northern Virginia Transportation Commission (NVTC). The Virginia Railway Express (VRE) is also part of PRTC and provides commuter rail service along the Manassas and Fredericksburg lines, connecting to transit providers at stations in Virginia and the District of Columbia. Instead of a complementary paratransit service, PRTC operates the OmniLink local service as a flex-routing system whereby the bus can make an off-the-fixed-route pick up or drop off 3/4 of a mile from the route.

1.2.8.3 Current AFC System PRTC’s bus fleet is equipped with the Regional Smartcard system utilizing 36” GFI Odyssey Fareboxes with the latest version of the Regional Bus NextFare 5 software as maintained by WMATA through contract on behalf of the partners.. For vault equipment, PRTC has one GFI Dualport Vault (see spec sheet at http://www.gfigenfare.com/Downloads/Vaults.pdf ). PRTC uses a high security revenue room adjacent to the vault for revenue processing and storage of the fare collection garage computer.

1.2.8.4 Fare Products The following fares, products and payment options are available on PRTC:

• Single trip for full fare customers, paid by cash or SmarTrip stored value, cost varies depending on service. • Single trip for reduced fares for seniors and the disabled with WMATA-issued Senior (65+)/Disabled SmarTrip cards, or for 60+ year old patrons, with qualified ID. • 1-day and 7-day passes on SmarTrip cards for unlimited rides on OmniLink (local service) buses. Use of passes on commuter

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services is permitted with a credit for the pass and a use charge up to the regular fare of either Metro Direct or OmniRide commuter services. • SmarTrip Transfers on PRTC services are good for 3 hours on the day issued, from the time of initial fare payment. There are no free transfers between local buses (purchase of a day or weekly pass is the alternative offered). However, patrons can transfer free between OmniRide, Metro Direct and OmniLink buses so long as the higher of the two fares is paid on the SmarTrip card. • Transfer from other regional bus operators (Metrobus, ART, DASH, Connector, Cue, Ride On, DC Circulator) for a use charge typically up to the greater of the two fares. • Teen Summer Pass for unlimited riding on OmniLink and Cross County buses between June and September for a flat fee. • Complete fare policy can be found at www.prtctransit.org/commuter-bus/fares.php

1.2.8.5 Current Bus Inventory MCI 102AC - 40 foot commuter coach 1993, 1995 9 Orion V - 40 foot high floor bus 2000 13 Gillig Phantom - 40 foot suburban bus 2005, 2006 5 Gillig Low Floor - 40 foot bus 2010 1 MCI D Series - 45 foot commuter coach 2002-2011 88 Gillig Low Floor - 30 foot 2004-2010 23 TOTAL 139

1.2.8.6 Future Bus Inventory for the Next 5 years PRTC anticipates the following changes in the fleet over the next 5 years:

• 13 New Gillig Low Floor 40-foot buses in 2012 • 5 new MCI D4500 45-foot commuter coaches in 2012 • Retirement of 9 MCI 102 commuter coaches in 2012 • 8 new MCI D4500 45-foot commuter coaches in FY2017

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1.2.8.7 Bus Yard PRTC has one garage server kept in the revenue room at the one bus garage at PRTC's main facility at 14700 Potomac Mills Road, Woodbridge, VA. There is one Proxim wireless router above the vaulting/probing area. Coverage is across most of the parking area of the bus yard; however, data transfer takes place in close proximity to the vaulting/probing area. Proxim wireless communication is employed between bus and garage computer. Communications from Arlington AFC garage computer to WMATA DNC utilizes high speed data connection, managed by WMATA on behalf of the region, through a third party service provider MegaPath. Plans are underway to upgrade the routers utilized for regional agency communications to the WMATA DNC, and transition to Verizon for communications lines by 2013 (target).

1.2.8.8 Bus Sub-Systems Currently, Grayhawk Technologies mobile data terminals (MDTs) are installed on 25 buses of the PRTC local “flexible route” fleet (see link for details http://www.greyhawktech.com/indexAbout.asp). Currently, bus operators log into the Greyhawk MDTs with their operator number and/or bus route. NavTeq provides the base GIS maps. Trapeze FX stores the bus stop locations as well. PRTC receives Automatic Vehicle Location / GPS information at dispatcher workstations through Nextel Phones (Motorola i365) installed in every vehicle and a Java-based phone application called Air-Trak. However, PRTC will soon upgrade its entire fleet to a Trapeze ITS CAD/AVL system with completion expected in December 2013. PRTC will continue to purchase NavTeq GIS maps. With the future Trapeze ITS system being implemented, PRTC is pursuing a single point of log-on that will ideally include logging into the farebox. All buses have cellular phone service through Sprint/Nextel with data plans and Motorola i365s. The 25 buses with Greyhawk MDTs have AT&T cellular data plans. The 43 buses with Apollo Video real-time surveillance systems have 3G cellular data plans through Verizon. Trapeze ITS has proposed to use the Verizon network for its data communications. Only the 43 buses equipped with the Apollo system have onboard routers (RR-WT210 from Apollo) and on-board Wi-Fi. The future Trapeze ITS system will include Wi-Fi routers on all vehicles in the fleet.

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1.2.8.9 Customer Characteristics For local OmniLink service (including Cross County service), customers tend to be more transit dependent and less inclined to use electronic fare media. Additionally, they are less inclined to find information via the web and more likely to have language or English literacy issues (Central American Spanish is the primary language spoken other than English). Also, there can be limited access to banking accounts or credit cards. Frequency for the service is generally 30 minutes to an hour on most routes. For commuter OmniRide service, customers are predominantly choice riders who have access to a personal vehicle and choose to park at a commuter lot and ride PRTC services. They are often professionals with very high adoption and use of SmarTrip electronic fare media (greater than 97%). Many also receive a transit subsidy through their employers through SmartBenefits up to $230 per month. These customers are very internet savvy and have access to many forms of electronic payment. Span of service is from very early in the morning to very late at night with the highest frequency during peak commuting times and only a few trips outside of rush hours. For Metro Direct customers, customer demographics are a mixture of the above with service throughout the day with an approximately consistent frequency of 30 minutes for each trip to from either Franconia/Springfield Metro Station at the end of the Metrorail Blue Line or West Falls Church on the Orange Line.

1.2.8.10 Annual Ridership By Payment Type/Method Data Source: Cubic Hummingbird Report P501 - "SmarTrip Ridership Percentage by Trip and Route" September 1, 2008 - September 1, 2011:

• OmniLink - SmarTrip Use 10.55% Non-SmarTrip Use 89.45% • OmniLink Cross County - SmarTrip Use 11.62% Non-SmarTrip Use 88.38% • OmniRide Metro Direct - SmarTrip Use 75.53% Non-SmarTrip Use 24.47% • OmniRide - SmarTrip Use 97.28% Non-SmarTrip Use 2.72% By Transit Mode All PRTC bus trips are of the same mode distinguished by local service and commuter express services.

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OmniLink Total Unlinked Fiscal Year OmniRide Metro Direct (including Cross Trips County Connector) 1,672,078 380,841 1,126,437 FY2009 3,179,356 (53%) (12%) (35%) 1,682,092 381,620 1,117,279 FY2010 3,176,349 (53%) (12%) (35%) 1,811,833 381,620 1,133,246 FY2011 3,326,669 (54%) (11%) (34%)

1.2.8.11 Inter-Agency Transfer Agreements None are planned in the next five years that PRTC is aware of; however, PRTC is part of the SmarTrip regional system and accepts regional transfers from other bus providers with the general logic that the higher of the two fares between the inter-jurisdictional transit agency transfers is charged to the SmarTrip card.

1.2.8.12 Current IT Architecture PRTC has two T1 connections at 1.5MB/s. One is dedicated only for incoming and outgoing Internet traffic. The other is dedicated to everything else including, but not limited to, bus communications, AVL, FTP, internal VPN, email, and everything else other than Internet traffic. The server room employees Dell Power Edge 1850s, 1950s, 2850s, and 2950s. The security server is a Dell Power Edge R-410s. Internet connections are managed by DigiCon. PRTC has an internal Wi-Fi that is open to the public, and this sits on the DMZ. PRTC has SonicWall firewalls. Servers are currently running Windows Server 2003 or 2008. The Server 2008 environment is both 32 and 64bit. PRTC has a number of other Wi-Fi hotspots that service video download communications for buses, service farebox transactions and provide transfer for security cameras that employ Wi-Fi connectivity. All Wi- Fi infrastructure is dedicated to its own system and the preference is to not integrate.

1.2.8.13 Future IT Architecture Over Next 5 Years PRTC plans on adding a half dozen servers and a VLAN (Virtual Network) to support CAD/AVL as a separate network dedicated to CAD/AVL traffic for the new INIT or Trapeze ITS system going online in 2012. PRTC's IT department also plans on upgrading one T1 to a T3 for the Internet connection.

1.2.8.14 Current IT Standards and Governing Principles PRTC employs standard IT security practices and proper usage of agency assets. These are outlined in PRTC’s employee handbook. No changes are expected in the near future..

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1.2.8.15 Current or Planned Contracted Services PRTC contracts with First Transit Inc. for bus operations, maintenance, training and supervisory personnel. First Transit is also responsible for revenue handling, probing vehicle fareboxes daily, maintenance of fareboxes and state of good repair for other revenue handling equipment. PRTC's Finance Department is ultimately responsible for fare-collection and revenue handling activities with support from the Planning and Operations Department. AFC System software is maintained under a Regional Software Maintenance Agreement (RSMA), managed by WMATA, for Cubic software support for all regional partners.

1.2.8.16 Mission Critical Business Systems PRTC uses Trapeze software and Greyhawk Mobile Data Terminals. PRTC also uses the TransTrack Management Information System (MIS) for data archive, incident management, complaint tracking, and other purposes. TransTrack was intended to automatically interface with Cubic Hummingbird for ridership reporting for NTD data collection; however, this data is currently entered manually. Hummingbird is the ridership reporting program of record. The Trapeze system used on the local service buses is called Flex-Mon and Trapeze FX is used centrally for scheduling and route building. As part of the new CAD/AVL procurement, PRTC is purchasing a number of Automated Passenger Counters (APCs) on all or part of the fleet. Also, PRTC has recently installed a Lenel OnGuard electronic ID keycard security system with HID readers. PRTC desires the ability for single-point logon between the new CAD/AVL system and the Cubic/GFI fareboxes utilizing the ISO 14443 standard MiFare Plus compatible ID cards now used for the new contactless security system. It was originally thought that the SmarTrip reader on the fareboxes could be used to log on to the CAD/AVL Mobile Data Terminal; however, PRTC's vendor will likely install a proximity card reader that will log on to the MDT that will in turn log into the farebox. The recommendation was that this integration would be easier even if it added more hardware (two proximity card readers). PRTC would be interested in simpler solutions to accomplish this objective.

1.2.8.17 Future Capital Expansion Plans PRTC is in the process of building a Western Maintenance Facility expansion in Manassas that is expected to go online in the next 5-6 years. This will add another garage, revenue vault, and garage computer to the fare collection system. It is still being decided whether revenue collection and fare processing will be centralized at the main PRTC facility in Woodbridge or also done at the new Manassas facility.

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1.2.8.18 Target NEPP Deployment Timeline PRTC plans to deploy NEPP following successful implementation on WMATA Bus Fleet.

1.2.9 Prince Georges County (The Bus)

1.2.9.1 Agency Overview Prince Georges County The Bus services 26 fixed bus routes on weekdays. No service is offered on weekends. Ideally, if budget permits, the County would be interested in exploring the possibility of beginning evening and weekend services, which would be an extension of the current demand for said services through various citizen advocates within the County.

1.2.9.2 Transit Services The Bus offers local fixed-route TheBus services, minor intra-county VIP or Specials, and Paratransit services that are broken down through three various high demand programs: Senior Transportation Services, Dialysis, and Call-A-Bus.

1.2.9.3 Current AFC System Prince George’s County “The Bus” fleet is equipped with the Regional Smartcard system utilizing Cubic/GFI Odyssey Fareboxes with the latest version of the Regional Bus NextFare 5 software as maintained by WMATA through contract on behalf of the partners.

1.2.9.4 Fare Products The following fares, products and payment methods are available on DASH:

• Single, Full Fare $1.00, paid by cash or SmarTrip • Seniors over 60 and Disabled ride free. • First child under 5 rides free • University of Maryland students and staff ride free with valid ID • Paper passes are issued for free rides, including Inter Agency Coupons, Prince George's County Courtesy Pass, and Promotional Pass • SmarTrip transfers from Prince Georges, WMATA and Regional buses are subject to the Inter-Agency Transfer Agreement. • SmarTrip Regional 7-Day Bus Pass (Full Fare and Senior/Disabled) is accepted for unlimited rides • Complete fare policy can be found at: http://www.co.pg.md.us/government/agencyindex/dpw&t/transit/the bus.asp

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1.2.9.5 Current Bus Inventory Current Prince George’s inventory includes the following:

• Transit – 93 vehicles, Types: Gillig Phantom, Gillig Low Floor, Thomas SLF 230, Thomas HDX; the County is projected to have an inventory in excess of 115 units. As of March 1, 2012 the default TheBus fixed route units will predominantly (98% or >) be Gilligs. • The County is in the process of procuring ElDorado based units in FY 2013. • Para transit – 62 vehicles, Types: Chevy Star Tran, Chevy Aero- Tech, Ford Coach, Ford Cutaway, Ford Turtle Top, Supreme Ambassador, Thomas CL 100.

1.2.9.6 Future Bus Inventory for the Next 5 years Prince Georges plans to purchase 119 new transit buses; 15 fixed route buses to be replaced in each of the first 4 years. New buses will eventually be equipped with voice annunciators, AVL Systems, and Drive Cam. The purpose of most of these vehicles is for replacement purposes; however, through the retention of specific grants certain vehicles have been procured for expansion. At present the County projects expansion of service into the Oxon-Hill area.

1.2.9.7 Bus Yard Prince Georges County has one Bus garage with one AFC garage computer. Proxim wireless communication is employed between bus and garage computer. Communications from AFC garage computer to WMATA DNC utilizes high speed data connection, managed by WMATA on behalf of the region, through a third party service provider MegaPath. Plans are underway to upgrade the routers utilized for regional agency communications to the WMATA DNC, and transition to Verizon for communications lines by 2013 (target).

1.2.9.8 Bus Sub-Systems Prince Georges’ County buses are equipped with AVL/Nextbus/GPS systems. Buses also have security cameras, as well as the Cubic/GFI Odyssey farebox. None of the on-board systems are integrated at present.

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1.2.9.9 Customer Characteristics Customer Characteristics by Transit Choice

Work 65% School 13% Shopping 10% Medical Appts 6%

Customer Characteristics by Income

<$15K 26% $15K-25K 18% $25K-50K 26% $50K-75K 20% >$75K 10%

Customer Characteristics by Age

18-24 30% 25-34 20% 35-49 26% 50-65 20% 65+ 4%

1.2.9.10 Annual Ridership By Payment Type/Method

Fare Instrument 2008 2009 2010 Disabled SN 51,050 67,453 69,812 Cash Ride FF 796,586 587,994 570,407 Cash Ride SN 270,668 218,216 227,080 Cash Ride CH 46,943 61,145 62,584 Cash Ride ST 150,127 141,332 160,978 Cash Ride EM 157,031 373,184 485,253 Sell Day FF 989 2,913 283 NatCap Reg Day 4,157 8,716 2,763 Courtesy Pass F 13,914 13,352 23,652

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Fare Instrument 2008 2009 2010 Dept Corr Coup 7,527 6,411 11,326 Flash Pass FF 231,138 224,945 60,993 Promo Pass FF 393 608 1465 Xfr Bus FF 159,908 - - Xfr Rail FF 32,344 338 547 UPS FF 5,323 3,298 6,859 Free FF 5,331 4,704 23,251 SmarTrip Fare Instrument Stored Value FF 1,352,704 1,656,776 1,752,908 Stored Value SN 23,948 40,615 60,699 Stored Value ST 395 587 574 Stored Value EM 838 486 904 Mbus WkPass FF - 23 44,329 Mbus WkPass S/D - 4 3,452 Mtro Employee EM - 20 ALP SB Trn FF - - 2,205 ALP SB Trn FF R - - 17 ALP SB Trn FF N - - 134 TOTAL 3,377,885 3,413,120 3,572,475 By Transit Mode

Transit Mode 2008 2009 2010 Bus 2,413,061 2,531,911 2,696,627 Bus Transfer 618,144 479,750 483,310 Rail Transfer 280,109 401,459 392,538

1.2.9.11 Inter-Agency Transfer Agreements Currently, Prince George’s allows SmarTrip customers, using stored value to pay for single bus trips, to transfer onto The Bus services from WMATA, ART, DASH, Fairfax CUE, Fairfax Connector, Prince Georges County TheBus, and Montgomery County Ride On buses, free of charge for 2 hours from time of initial fare payment. For WMATA SmarTrip rail customers transferring onto The Bus, a transfer discount is applied to the fare paid on The Bus service, resulting in a $0.50 charge to the customer for transfer.

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1.2.9.12 Current IT Architecture The current IT infrastructure sits on a default server client backbone that is managed by the Office of Information Technology (OITC). The Office of Transportation within the greater DPWT does not manage its own network infrastructure. The latter does not take into account various 3rd party contractors that the Office of Transportation within DPWT has retained whom then may maintain their own servers. A prime example is the 3rd party utilization of NextBus as a vehicle locator system.

1.2.9.13 Future IT Architecture Over Next 5 Years Prince George’s 5-year plans include upgrading routers and improving security of network.

1.2.9.14 Current IT Standards and Governing Principles

1.2.9.15 Current or Proposed Contracted Services The Bus transportation services are contracted to Veolia Transportation, including operation and maintenance of the vehicles used for The Bus and all on-board vehicle systems. The building, garage, and computer systems are owned and maintained by Prince George’s County. AFC System software is maintained under a Regional Software Maintenance Agreement (RSMA), managed by WMATA, for Cubic software support for all regional partners.

1.2.9.16 Mission Critical Business Systems Prince George’s County utilizes Trapeze generic AVL for its ParaTransit fleet, and NextBus for its fixed-route fleet known as TheBus. Trapeze is being deployed within ParaTransit section to automate dispatching. The Office of Transportation is actively pursuing systems to improve processes where feasible within the existing IT infrastructure.

1.2.9.17 Future Capital Expansion Plans None at this time.

1.2.9.18 Target NEPP Deployment Timeline Prince George’s County is interested in deploying NEPP following successful implementation on WMATA Bus Fleet, subject to funding availability. Solid justification along with regional support and attractive financial model will be considered in the implementation decision.

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1.2.10 Virginia Railway Express (VRE)

1.2.10.1 Agency Overview The Virginia Railway Express (VRE) is a transportation partnership of:

• Northern Virginia Transportation Commission (NVTC) • Potomac and Rappahannock Transportation Commission (PRTC). VRE provides commuter rail service from the Northern Virginia suburbs to Alexandria, Crystal City and downtown Washington, D.C., along the I-66 and I-95 corridors. Services began in 1992, operating 16 trains from 18 stations and carried, on average, 5,800 passengers daily. Now, VRE operates 30 trains from 18 stations and carries, on average, 18,000 passengers daily.

1.2.10.2 Transit Services VRE provides Commuter Rail as an integral part of the regional transportation system. VRE is an open platform system, with no turnstyles or gating. Conductors perform random, on-board proof of payment checks through visual inspection. VRE intends to continue off-board sales of fare media, with proof of payment verification by conductors. There are no plans to sell fare media on-board VRE trains, or add fare enforcement staff.

1.2.10.3 Current AFC System VRE currently utilizes 61 Scheidt and Bachmann Ticket Vending Machines (TVMs) and 11 Ticket Office Machines (TOM) running on Windows XP Operating system, to serve VRE customers. VRE has 2 full time technicians, and a maintenance facility in Fredericksburg. Most of VRE’s 18 stations have TVMS installed in multiple locations in order to provide convenient locations for customer access from various station entrances or from both sides of the tracks. A few stations have TVMs consolidated in a single location within the station.

1.2.10.4 Fare Products The following products and payment options are available for VRE customers:

• Magnetic stripe media • Monthly and five-day passes • Single-ride, two-trip, and ten-trip tickets. • Senior, Stdent, and disabled discounts (50%). • Platform TVMs do not accept cash, only credit cards accepted. • Eleven (11) 3rd party vendor locations provide cash and electronic SmartBenefits sales. • Complete fare policy can be found at

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www.vre.org/service/fares.htm

1.2.10.5 Current Bus Inventory Not Applicable

1.2.10.6 Future Bus Inventory for Next 5 Years Not Applicable

1.2.10.7 Train Yard VRE has three train yards: one at the northern end of the lines at Union Station, and two at the southern ends of the lines in Fredericksburg and Manassas (Broad Run).

1.2.10.8 Bus Sub-Systems Not Applicable

1.2.10.9 Customer Characteristics VRE operation is 5:00 am - 9:30 am and 3:30 pm - 8:00 pm, with a mid-day train on each line.

• 24% of riders transfer to Metrorail • 5% of riders transfer to other regional partner transit • 76% ride 5 days/wk • 64% receive SmartBenefits • 9% receive other form of transit benefits • 62% are Federal Government workers.

1.2.10.10 Annual Ridership By Payment Type/Method VRE customers pay for transit using the following methods:

• 64% SmartBenefits • 31% Debit/Credit • 5% cash By Transit Mode VRE Annual Ridership for the last three fiscal years:

• FY09 - 3,857,646 • FY10 - 4,033,230 • FY11 - 4,517,366

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1.2.10.11 Inter-Agency Transfer Agreements The Transit Link Card (TLC) combines monthly VRE pass with monthly Metro pass, also accepted on regional partners bus operations.

1.2.10.12 Current IT Architecture The Ticket Vending Machines are connected through MPLS circuits, to the four fare collection VRE servers located in the headquarters building in Alexandria, VA. The four servers each support a different function, including application, database, credit/debit, and one additional function. A second server farm is located at the Disaster Recovery facility in Quantico, where the fare collection system is mirrored. In the event of a problem in the Alexandria facility, the fare collection system would automatically revert to the site in Quantico. VRE owns all communications lines for fare collection. There is currently no wirelesss connectivity for fare collection.

1.2.10.13 Future IT Architecture Over Next 5 Years VRE is considering adding wireless internet on trains within the next 5 years.

1.2.10.14 Current IT Standards and Governing Principles VRE has written IT Guideines, adopted from SANS as best practice, particularly as related to PCI compliance. NEPP will need to adhere to VRE’s IT guidelines.

1.2.10.15 Current or Planned Contracted Services Maintenance support for VRE fare collection system is provided through a service agreement with Scheidt& Bachmann.

1.2.10.16 Mission Critical Business Systems VRE currently utilizes Mitchell Humphrey accounting software, which is not currently integrated with AFC software. VRE would like to consider integrating NEPP with Mitchell Humphrey, as long as current software functionality and operation is not impacted.

1.2.10.17 Future Capital Expansion Plans VRE plans to develop an additional station in Spotsylvania (2013), and potentially a new station in Gainesville/Haymarket.

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1.2.10.18 Target NEPP Deployment Timeline VRE may consider a limited NEPP deployment for mobile application and/or other hand held verification early in the program, and determine later in the regional NEPP program whether to proceed with Fare Vendors. Participation in NEPP by VRE may depend on financing option. Integration with SmartBenefits as a payment method to purchase VRE media is high on the priority list of VRE.

1.2.11 District of Columbia (DC Circulator)

1.2.11.1 Agency Overview The DC Circulator is a bus system in Washington, D.C. The system is a public-private partnership between the District of Columbia Department of Transportation, the Washington Metropolitan Area Transit Authority, and DC Surface Transit, Inc.

1.2.11.2 Transit Services DC Circulator operates bus service that connects District neighborhoods.

1.2.11.3 Current AFC System DC Circulator bus fleet is equipped with the Regional smartcard system utilizing Cubic/GFI Odyssey Fareboxes with the latest version of the Regional Bus Nextfare 5 software as maintained by WMATA through contract on behalf of the partners.

1.2.11.4 Fare Products The following fares, products and payment methods are available on DASH:

• Single, Full Fare $1.00 paid by cash or SmarTrip stored value • Senior/disabled fare $0.50 • DC Students free with DC Student Travel Card • Children under 5 – free with paying adult rider • SmarTrip transfers from DC Circulator, WMATA Bus, and ART are free within 2 hours. • SmarTrip transfers from WMATA Metrorail are $0.50, and S/D Metrorail transfers are free. • Paper DC Circulator passes are available as One-Day, 3-Day, Weekly, and Monthly • Complete fare policy can be found at http://www.dccirculator.com/Home/RiderInformation/FaresandPaym entOptions.aspx

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1.2.11.5 Current Bus Inventory DC Circulator fleet includes 49 buses, 43 of which are owned by WMATA and 6 are leased vehicles. VanHool A330 29 VanHool A300K 14 VanHool A300L 6 TOTAL 49

1.2.11.6 Future Bus Inventory for Next 5 years DC Circulator fleet may expand over the next 5 years, but specific quantities are unknown.

1.2.11.7 Bus Yard Circulator operates from one bus garage at 1710 17th Street, NE, Washington DC, which belongs to the current service provider, First Transit.

1.2.11.8 Bus Sub-Systems DC Circulator buses include the regional Cubic/GFI Odyssey fareboxes. NextBus GPS system is installed on Circulator buses to provide customers with real time arrival information. Radios are also utilized. There is no centralized computer system or centralized logon on the buses; none of the on-board systems are integrated.

1.2.11.9 Customer Characteristics While one of the primary goals of the DC Circulator was to serve visitors, nearly 80% of riders reside in the District of Columbia, and over 50% of riders use the DC Circulator to commute. In addition, nearly 60% of riders take trips greater than 10 blocks. Customer Characteristics by Age

18-24 22% 25-34 33% 35-49 24% 50-65 18% 66+ 3%

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Customer Characteristics by Income

<$20K 24% $20K-40K 22% $40K-60K 21% $60K-80K 14% $80K-100K 7% >$100K 12%

Further rider demographics can be found in the DC Circulator 10-year plan at http://www.dccirculator.com/Home/About/Circulator10YearPlan.aspx

1.2.11.10 Annual Ridership (Past 3 years) By Payment Type/Method The following payment types were used on Circulator from June 2009 – May 2010:

• SmarTrip Payment = 62% • SmarTrip Transfers from bus = 25% • SmarTrip Transfers from rail = 14% • Cash = 17% • Paper products/Other = 21% By Transit Mode DC Circulator had approximately 4.8 million trips in 2010.

1.2.11.11 Inter-Agency Transfer Agreements DC Circulator accepts SmarTrip transfers from DC Circulator, WMATA Bus, and ART bus free of charge within 2 hours. SmarTrip Transfers from WMATA Metrorail provide a discount, such that customer fare is $0.50. SmarTrip Senior/Disabled transfers are free.

1.2.11.12 Current IT Architecture The IT architecture includes components/systems required for the SmarTrip fare collection system, which are connected to the WMATA network.

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1.2.11.13 Future IT Architecture Over Next 5 Years Architecture over the next 5 years is unknown. Current Service/Maintenance contract with First Transit expires in March 2013, with the potential of two 1- year extensions. The bus garage and all systems (except for the fare collection system) are owned by the current contractor, First Transit. Future architecture will depend on the contractor providing service for Connector. AFC system will remain a part of WMATA’s network.

1.2.11.14 Current IT Standards and Governing Principles WMATA IT standards apply, as the computer system for AFC is maintained by WMATA.

1.2.11.15 Current or Proposed Contracted Services AFC System software is maintained under a Regional Software Maintenance Agreement (RSMA), managed by WMATA, for Cubic software support for all regional partners. Bus operations and equipment maintenance for DC Circulator is currently contracted to First Transit.

1.2.11.16 Mission Critical Business Systems All Circulator Passes are sold through Commuter direct store.

1.2.11.17 Future Capital Expansion Plans At some point in the next 5 years, Circulator may provide service on the Mall, though impact to operations and fleet size is unknown.

1.2.11.18 Target NEPP Deployment Timeline DC Circulator is interested in deploying NEPP following successful implementation on WMATA bus fleet. Circulator parallels WMATA for payment options. Circulator would be willing to be a test site for the NEPP program.

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# Schedule Section Question Response 1 2 1 Does'WMATA'want'the'proposer'to'select'one'and'only'one' WMATA'requires'proposers'to'identify'two'suppliers'of'each'category' supplier'of'each'category'of'NEPP'device?'''Will'proposers'be' of'NEPP'device.''Offerers'will'be'evaluated'using'both'proposed' evaluated'against'that'selection'even'though'this'will'be'an' vendors.'An'Amendment'will'be'issued. Open'Platform'capable'of'interfacing'with'a'wide'array'of' devices'and'equipment?'' 2 2 1 Is'WMATA'open'to'an'alternative'approach'where'the'NEPP' Yes;'Offerors'may'include'alternative'solutions'in'accordance'with'the' System'is'developed'and'is'connected'to'a'variety'of'NEPP' terms'of'the'"PROPOSED'ALTERNATIVE'SOLUTIONS'REQUIRING'A' devices'and'equipment'(e.g.,'one'from'each'vendor'in'each' SPECIFICATION'CHANGE"'section'of'the'Solicitation'Instructions. category'or'a'short'list'perhaps'in'each'category)'for'evaluation' in'a'what'would'be'a'productionJready'lab? 3 2 1 Is'it'still'a'requirement'that'the'Prime'Integrator,'i.e.,'the' The'terms'of'the'"SYSTEMS'INTEGRATOR'ACKNOWLEDGEMENT'FORM"' Proposer,'be'restricted'from'supplying'any'equipment'or' from'Steps'1'and'2'apply'to'Step'3.'An'Amendment'will'be'issued. hardware'of'the'NEPP? 4 2 1.3 Can'we'assume'the'MTA'CharmCard'system'is'identical'to'the' Yes.''MTA'does'differ'from'WMATA'in'several'ways,'including'for' WMATA'SmarTrip'system? example,'in'the'maximum'amount'of'money'that'can'be'added'to'a' CharmCard'($200)'vs.'a'SmarTrip'card'($300)'and'the'specifics'of'their' transit'benefits'program;'however,'regarding'the'operation'of'the' SmarTrip'card/CharmCard'the'systems'are'identical. 5 2 1.3 Can'a'CharmCard'be'used'anywhere'that'a'SmarTrip'card'can'be' Yes. used? 6 2 1.3 How'is'reconciliation'accomplished'between'WMATA'and' Each'month'WMATA'generates'the'report'that'shows'the'amount'of' regional'partners? funds'that'were'added'to'SmarTrip'cards'in'the'WMATA'system'as'well' in'the'systems'of'each'of'the'regional'partners.''Likewise,'there'is'also'a' report'that'indicates'the'amount'of'funds'used'in'SmarTrip'card' transactions'in'each'system.''The'net'amount'in'each'system' determines'whether'funds'are'reimbursed'from'WMATA'to'the'regional' partner'or'from'the'partner'to'WMATA.''Each'regional'partner'has'the' ability'to'generate'the'same'reports'as'WMATA.'WMATA'also'generates' the'same'reports'at'the'end'of'every'quarter'to'further'ensure'that'the' funds'that'have'flowed'between'WMATA'and'the'partners'is'accurate.

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# Schedule Section Question Response 7 2 1.5 During'transition,'does'WMATA'want'legacy'SmarTrip'cards'to' While'the'Agencies'will'have'begun'to'transition'to'a'new'MiFareJbased' be'tokenized'and'be'forward'compatible'with'the'NEPP?''If'so,' smart'card,'legacy'SmarTrip'cards'are'expected'to'still'be'in'circulation.'''' will'legacy'SmarTrip'cards'be'compatible'with'ISO14443A/B' The'proposed'Transition'Plan'shall'include'a'detailed'approach'for' readers'in'a'secure'and'reliable'way? handling'SmarTrip'media. 8 2 1.5 During'transition,'does'WMATA'want'the'NEPP'to'be'backward' It'is'critical'to'the'regional'smart'card'program'that'the'Offeror's' compatible'with'NCS'and'allow'a'rider'to'move'seamlessly' Transition'Plan'allow'for'seamless'travel'in'the'region'and'account'for' between'the'two'systems,'even'within'the'same'day? regional'partners'that'may'not'initially'convert'to'the'NEPP. 9 2 1.5 Is'WMATA'open'to'a'transition'plan'that'does'not'create'any' Yes.'It'is'critical'to'the'regional'smart'card'program'that'the'Offeror's' linkages'between'the'NEPP'and'the'legacy'NCS'system? Transition'Plan'allow'for'seamless'travel'in'the'region'and'account'for' regional'partners'that'may'not'initially'convert'to'the'NEPP. 10 2 1.5 Does'WMATA'intend'to'create'a'new'brand'around'this' WMATA'is'evaluating'its'brand'options'as'the'NEPP'program'is' program? developed,'including'suggestions'from'Offerors'included'in'their' transition'plan'proposals. 11 2 1.5 Does'WMATA'intend'to'provide'promotion'and'advertisement'of'Yes,'WMATA'intends'to'provide'a'marketing'campaign'to'encourage' the'NEPP'to'drive'migration'to'the'new'system? customer's'use'of'the'new'system. 12 2 1.5 Will'WMATA'support'a'definitive'and'affirmative'decommission' At'this'time'WMATA'has'not'established'a'decommissioning'date'for' of'Nextfare'and'customer'cutJover'deadline? the'legacy'system. 13 2 1.5 Does'WMATA'require'access'to'Cubic'IP'or'any'permissions'to' WMATA's'expectation'is'that'no'access'to'Cubic'IP'will'be'required'in' execute'a'transition'plan? connection'with'any'transition'to'the'contractor's'system. 14 2 2.5 Can'WMATA'provide'detail'or'narrative'as'to'how'Transitchek'is' All'Transit'Benefits'(including'Transitcheks)''are'accommodated'as' to'be'accepted'by'the'NEPP?'Is'this'at'Ticket'Windows'or'other' identified'in'Section'22. resellers? 15 2 3 The'3rd'bullet'J'Closed'Loop,'Open'Standard,'Private'Label,'BIN' This'media'is'envisioned'to'be'similar'to'a'private'label'program'offered' card'that'has'the'brand'of'the'reload'network.''Can'WMATA' by'the'card'brands,'based'on'the'brand's'payment'technology'but' provide'an'example'of'what'this'is?''Is'this'a'General'Purpose' capable'of'being'utilized'only'at'select'merchants'as'restricted'by'the' Reloadable'Card'("GPR")?''If'a'card'is'carrying'a'network'brand,'it'Merchant'Category'Code'(MCC). would'not'be'considered'Closed'Loop.''It'can'be'restricted'by' Merchant'Classification'Code'"MCC"'and'some'processors'can' support'terminal'level'restrictions'but'both'would'generally'be' considered'"OpenJLoop"'in'banking'vernacular'and'carry'all'the' fees'associated'with'branded'cards.

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# Schedule Section Question Response 16 2 3 Does'WMATA'want'a'GPR'card?''These'will'be'processed'in'the' The'NEPP'envisions'acceptance'of'a'broad'variety'of'payment'media,'of' same'manner'as'bank'cards'and'are'very'straight'forward.''They' which'GPR'cards'are'an'example.' pose'additional'risk'in'terms'of'settlment'and'reputation.'' 'Transit'is'aggressively'pursuing'this'model'and'the'fees' that'come'with'them.''There'is'no'evidence'that'these'cards'are' suitable'for'Transit.''LA'has'not'published'an'positive'results.''We' can'do'this'for'WMATA'now'or'in'the'future.''We'remain' skeptical'of'these'products'and'are'concerned'about'their'costs' to'transit'authorities,'fees'to'consumers,'public'policy'issues,'etc.

17 2 7 Why'were'faregates'eliminated? Turnstiles'have'a'lower'acquisiton'and'onJgoing'operating'costs.' 18 2 10 For'clarity,'please'confirm'we'are'to'install'new'PTU's'and'not' New'PTUs'are'required'for'the'NEPP. retrofit'existing'Farebox'RFID'targets'with'new'RFID'boards. 19 2 10.1 Are'we'to'integrate'into'only'the'Clever'Devices'OCD'or'also'to' For'the'WMATA'buses,'interface'with'the'CoABE'Clever'Devices'OCD'is' the'legacy'ACS'OCD's? the'only'OCD'that'the'NEPP'must'interface'with.''For'the'Regional' Partners,'this'information'will'be'identified'as'part'of'exercising'the' option'for'each'Partner. 20 2 10.2 Please'confirm'that'the'OCD'currently'being'supplied'to' For'WMATA,'the'Offerer'is'responsible'for'contacting'the'WMATA' WMATA,'the'regional'partners'or'others'will'meet'these' CoABE'supplier'and'identifying'if'there'are'any'issues'with'the'software' requirements. being'provided'by'that'supplier'and'ensure'that'the'two'interface' properly'and'meet'the'functional'requirements.''The'CoABE'data' terminal'hardware'incorporates'the'required'hardware'elements'for' the'NEPP.'The'Offeror'will'be'responsible'for'clarifying'this'issue'with' the'Regional'Operators.' 21 2 10.2 Has'WMATA'provided'the'Regional'Supplemental'Appendix?'If' The'Regional'Supplemental'Appendix'will'be'provided'on'the'WMATA' not,'please'provide'this'appendix. website,'as'an'Amendment. 22 2 10.7 Has'the'supplier'for'the'CoABE'been'identified'and'can'that'be' The'CoABE'project'was'awarded'to'Clever'Devices. shared'with'us? 23 2 10.9 Per'Section'10.1,'it'is'our'understanding'that'we'will'be' If'integrating'with'an'existing'OCD,'and'depending'on'the'OBPT' integrating'with'existing'OCD's'and'that'the'OCD'will'not'require' configuration'option,'the'OCD'will'not'be'required'to'be'repositioned.' being'moved'from'where'it'is'today.''Please'confirm.''We' understand'that'may'not'be'the'case'with'all'NEPP'Agencies

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# Schedule Section Question Response 24 2 16.1 Please'clarify'the'redline'statement'"Security:'encryption' Data'security'de/encryption'shall'be'realized'in'hardware'so'as'to'not' processing'algorithms'shall'be'implemented'in'hardware,'not' slow'or'backup'network'data'traffic.'CDS'data'shall'be'encrypted'at'the' software".''How'is'CDS'data'to'be'encrypted?''How'is'data'in' point'of'transaction.'Secure'key'injection'of'devices'shall'be'performed' transit'to'be'encrypted?''How'is'remote'key'injection'of'devices' by'WMATA.''WMATA'implemetation'of'remote'key'injection'is' to'be'performed? undetermined'at'this'time. 25 2 19 What'are'the'addresses'of'Bus'Garages'and'hours'during'which' There'are'(9)'Metrobus'garage'facilities,'Bladensburg,'Landover,' installations'can'occur? Southern'Avenue,'Montgomery,'Northern,'Western,'Four'Mile'Run,' Royal'Street'and'West'Ox.'Bus'work'can'generaly'occur'at'the'garage' site'on'a'third'shift'(night).'Work'in'the'garage'facility'can'occur' anytime,'coordinated'and'approved'by'WMATA.'Two'additional' facilities'are'expected'to'be'built.' 26 2 19 What'are'the'addresses'of'Metro'Stations'and'hours'during' An'interactive'station'location'map'is'available'on'the'WMATA'website' which'installations'can'occur? at:'http://wmata.com/rail/maps/map.cfm.'Installation'work'at' mezzanines'can'generaly'occur'between'10pm'and'6am'weekdays,'and' 12am'and'7am'weekends,'and'includes'frontJend'setup'and'backJend' tear'down'times.''Mezzanine'work'during'other'hours'must'be'closely' coordinated'and'approved'by'WMATA'on'a'site'and'day/time'basis.

27 2 19.8 For'the'various'environmental'specifications'for'the'NEPP' The'requirements'for'requesting'waivers'of'elements'of'the'testing,' equipment,'are'manufacturers'representations'regarding'the' including'environmental'testing,'are'identified'in'Schedule'2,'Section' relevant'environmental'test'results'sufficient? 19. 28 2 20 When'will'the'selected'vendor'take'over'responsibility'for' The'question'is'unclear.''Please'clarify'the'schedule'and'requirement'to' existing'equipment?'What'training'will'be'provided? which'requirement'this'question'is'referring. 29 2 1.4.2.1 Please'detail'the'existing'fare'collection'systems'and'equipment' The'existing'fare'collection'systems'which'the'NEPP'must'interface'with' that'need'to'remain'in'operation'and'compatible'with'the'NEPP' for'WMATA'are'primarily'identified'in'Section'5'J'Applications,'and' after'WMATA'and'any'other'agencies'migtrate'to'the'NEPP Section'17'J''System'Interfaces.''For'the'Regional'Partners,'this' information'will'be'identified'by'each'Partner'upon'exercising'their' options. 30 2 1.4.6.1 Can'a'flap'gate'be'provided'if'it'provides'the'same'functionality' Please'explain'in'detail'how'the'flap'gate'would'operate'with'the'same' as'a'turnstile?' funtionality'as'a'turnstile 31 2 1.4.6.1 Why'is'WMATA'only'allowing'turnstiles? Turnstiles'have'a'lower'acquisiton'and'onJgoing'operating'costs.' 32 2 15.1.4 What'locations'require'Fiber'Optic'cabling'to'be'installed? Per'15.1.4,'none.

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# Schedule Section Question Response 33 2 15.1.6 How'many'enclosures'are'required?''What'are'the'sizes,'NEMA' WMATA'anticipates'that'Offerors'will'be'able'to'utilize'existing' rating,'other'specifications'and'locations? enclosures'where'possible.''Enclosure'size'shall'be'in'the'range'of'a'wallJ mounted'unit,'and'not'a'freeJstanding'one.''NEMA'rating'shall'reflect' and'suit'the'operating'environment. 34 2 16.5.1 Is'it'WMATA's'intention'to'run'reports'and'analytics'against'the' No.'It'is'not'WMATA's'intent'to'require'reports'and'analytics'to'be'run' production'database? against'the'production'database.''The'NEPP'Data'Warehouse'as' detailed'in'Section'17'shall'consolidate'NEPP'and'WMATA'business' systems'production'data'on'a'recurring'basis'throughout'the'day. 35 2 19.3.11 What'is'the'actual'delivery'date'of'the'CDS? The'delivery'date'is'identified'in'Schedule'5,'Payment'Milestone' Schedule. 36 2 19.3.12 What'is'the'actual'delivery'date'of'the'Simulator'Lab? The'delivery'date'is'identified'in'Section'20'of'the'Technical' Specifications'and'is'tied'to'the'start'of'training. 37 2 2.2.1 Does'WMATA'have'any'objection'to'Trustwave'being'the' A'company'engaged'in'the'PCI'audit'must'meet'the'credentials'for' certifying'PCI'authority? Qualified'Security'Assessor'(QSA)'and'Payment'Applications'Qualified' Security'Assessor'(PAJQSA)'qualifications'set'by'PCI'council.'Any' company'meeting'this'criteria'is'acceptable.'Any'firm'selected'for' providing'the'PCI'compliance'service'shall'not'provide'any'product' offerings'to'the'vendor'for'integration'in'the'overall'solution. 38 2 22.1.3 Can'we'get'the'specifications'of'the'SmartBenefits'system? WMATA'will'assist'the'successful'Offeror'in'identifying'required'Smart' Benefits'interfaces. 39 2 22.1.7 Can'we'get'the'specifications'of'the'EZJPay'platform'that'serves' WMATA'will'assist'the'successful'Offeror'in'identifying'required'EZJPay' MetroAccess? interfaces. 40 2 22.2.4 Can'the'CSCC'be'located'in'North'America'or'outside'North' The'CSCC'primary'and'rollover'are'to'be'located'in'the'continental' America,'either'the'primary'or'the'rollover? United'States.'Additional'information'will'be'released'in'an' Amendment.' 41 2 22.2.8 In'the'event'existing'MRDN'third'party'networks'are'not'able'to' No,'the'Authority'seeks'settlement'in'a'timely'manner'but'recognizes' meet'the'next'day'settlement'requirement,'is'it'WMATA's' there'may'be'some'limitations'when'utilizing'3rd'party'networks.'' expectation'that'they'need'to'modify'their'networks'to'meet'this'Contractor'shall'provide'for'next'day'settlement'when'possible,'and' requirement? inform'the'agencies'of'arrangements'that'would'not'adhere'to'this' requirement. 42 2 23.3.3' Does'this'mean'contractor'is'responsible'for'maintaining'the' No.''The'requirement'is'for'NEPP'equipment'only. legacy'reload'terminals'at'retailers?

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# Schedule Section Question Response 43 2 3.2.4 Can'WMATA'expand'on'the'redline'and'what'is'meant'by'"in'the' In'general'Partner'issued'media'shall'not'solely'rely'on'the'processing'of' clear"'and'secure'authentication?''Is'this'one'factor'or'two' a'chip'number'(or'similar)'"in'the'clear".''To'the'extent'applicable' factor?''Is'this'implying'accessing'PIN'or'biometric'data'on'PIC' business'arrangements'are'establishing'between'the'Agencies'and' cards? Partners'(with'assistance'and'coordination'by'the'NEPP'Contractor),' PartnerJissued'media'shall'be'capable'of'being'processed'securely'(such' as'via'a'secure'token)'to'increase'the'integrity'of'accepting'such'thirdJ party'media.'It'is'not'expected'that'such'acceptance'would'require'PIN,' biometric'or'other'similar'data'elements. 44 2 4.1.5 Is'Dormancy'escheatment?''This'will'be'singleJaccount,'multiJ WMATA'is'not'subject'to'the'various'jurisdictions''escheat'laws.''Since' agency'system.''Will'the'Dormancy'policy'and'processes'apply' all'funds'touched'by'the'contractor'will'be'WMATA'funds'upon'receipt' uniformly'to'all'agencies'and'all'fare'products?''Should'the'NEPP' by'the'contractor'pursuant'to'the'terms'of'the'Trust'Agreement,'there' expand'into'nonJtransit'transactions,'those'funds'may'not'be' is'no'escheat'possible.''All'dormant'funds'should'remain'with'WMATA. able'to'be'sent'to'a'general'transit'fund'but'may'need'to'follow' stateJlevel'or'District'escheatment'rules 45 3 I. Is'WMATA'the'“borrower”'for'the'Pilot'Phase'Financing,'the' Depending'on'the'financing'structure,'WMATA'may'or'may'not'be'the' Deployment'Phase'Financing,'and'the'Long'Term'Financing? Borrower.'However,'the'financing'will'be'recourse'to'WMATA'on'the' basis'provided'in'the'Financing'Summary'of'Terms'taking'into'account' the'Pilot'Completion'Risk'Sharing'and'Completion'Risk'Sharing' described'therein. 46 3 III. What'is'the'basis'for'the'$45'M'figure'as'it'relates'to'the'Pilot' It'is'an'amount'expected'to'exceed'the'aggregate'cost'of'the'Pilot'Phase' Phase'Financing?''How'does'this'relate'to'Payment'Schedule'in' milestone'payments'plus'estimated'capitalized'interest'and'transaction' Schedule'5? costs.' 47 3 III.'and'V. Is'the'purpose'of'the'pilot'and'long'term'financing'intended'to' The'Pilot'Phase'financing'is'intended'to'finance'WMATA's'payment'of' finance'WMATA’s'payments'of'the'milestones'as'stated'in' the'milestone'payments.'The'longJterm'financing'is'not'related'to'the' Schedule'5'or'is'it'intended'to'enable'the'vendor'to'finance'any' milestone'payments'as'all'but'one'will'have'been'paid'on'or'prior'to' gaps'between'when'costs'are'incurred'versus'the'timing'in' Final'Acceptance.'To'the'extent'that'the'milestone'payments''amount' Schedule'5? and'timing'do'not'correspond'to'payments'required'to'be'made'to' vendors,'arrangements'between'the'proposer'and'any'vendor'must' cover'any'such'gaps.

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# Schedule Section Question Response 48 3 Does'WMATA'need'to'retain'legal'title'to'equipment'and' WMATA'is'not'required'to'have'legal'title'to'the'equipment'and' software'of'the'NEPP? software.''However,'it'must'have'satisfactory'continuing'control'over' the'equipment'and'software'for'its'entire'useful'life.''If'equipment'is' proposed'under'a'lease'structure'instead'of'ownership,'please'explain' how'that'is'more'financially'advantageous'to'WMATA.''Software'is' being'procured'by'license'only'and'therefore,'full'ownership'is'not'an' issue. 49 3 Please'clarify'the'commitment'level'of'the'pilot'phase'financing' Proposals'are'expected'to'conform'with'the'definition'of'Binding' that'WMATA'is'seeking.'In'introductory'documents,'financing'is' Commitment'in'Schedule'3.'By'the'terms'of'that'definition,'definitive' referred'to'as'committed'with'definitive'documentation.' documentation'is'not'required'at'the'time'of'proposal'submission. However,'in'the'Schedule'3'document,'the'financing'response' required'is'referred'to'as'a'“binding'commitment”'defined'as'“a' contractual'agreement'obligation'to'provide'financing,'subject' only'to'definitive'documentation,'customary'conditions' precedent,'and'credit'committee'or'equivalent'final'approval'by' funding'party.”'Our'team'does'not'understand'what'level'of' response'from'lenders'would'satisfy'this'requirement.' Immediate'clarification'of'this'issue'is'vital'to'the'proposal' timeline. 50 4 A'J'Summary Please'provide'information'about'when'the'regional'partners' The'regional'partners'are'independent'of'WMATA,'they'will'determine' will'order'the'optional'equipment. purchase'date'independently.''' 51 4 A'J'Summary When'does'WMATA'intend'to'inform'the'prime'contractor'of'the'WMATA'will'inform'the'Offeror'upon'contract'award'which'hardware' hardware'vendor'to'be'selected'for'each'type'of'fare'collection' vendors'have'been'selected. equipment?'' 52 4 A'J'Summary When'does'WMATA'intend'to'provide'the'quantity'of'each'type' Equipment'quantities'were'provided'in'the'Pricing'Forms'(Schedule'4)' of'equipment'to'be'ordered? included'in'the'Step'3'RFP'documentation'dated'May'8,'2012. 53 5 Does'the'Milestone'Payment'Schedule'as'outlined'in'Schedule'5' The'Milestone'Payment'Schedule'defines'WMATA's'needs'for'the'NEPP' reflect'WMATA’s'expectation'as'to'the'overall'project'plan?''Can' development'and'implementation.'Offerors'may'include'alternative' the'proponent'provide'a'project'plan'with'different'milestones' solutions'in'accordance'with'the'terms'of'the'"PROPOSED'ALTERNATIVE' and'a'different'payment'schedule'as'part'of'its'base'submission? SOLUTIONS'REQUIRING'A'SPECIFICATION'CHANGE"'section'of'the' Solicitation'Instructions. 54 Agreement 2.5.1 Rest'of'the'RFP'document'as'well'as'schedule'3'talks'about' The'correct'figure'in'section'2.5.1'is'$45'million.''Each'proposal'should' financing'of'pilot'phase'cost'up'to'a'maximum'of'$45M.'Please' provide'a'financing'commitment'that'covers'the'actual'cost'of'the'Pilot' clarify. Phase,'capitalized'interest'and'transaction'costs.

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# Schedule Section Question Response 55 Agreement 3 The'Step'2'RFP'required'that'offerors'sign'a'WMATA'Systems' The'terms'of'the'"SYSTEMS'INTEGRATOR'ACKNOWLEDGEMENT'FORM"' Integrator'Acknowledgement'stating'that'“The'Offeror,'including' apply'to'Step'3.'An'Amendment'will'be'issued.' any'subsidiaries'or'parent'companies,'will'not'be'eligible'to' manufacture'or'assemble'fare'collection'equipment'(defined' as"fareboxes,'faregates,'and'vending'machines")'for'the'New' Electronic'Payments'Program.”''In'reading'Section'3'of'the' proposed'Agreement,'we'did'not'see'this'acknowledgement' reaffirmed.''Please,'confirm'if'an'offeror'remains'unable'to' manufacture'or'assemble'its'own'fare'collection'equipment' either'directly'or'indirectly'through'a'thirdJparty. 56 General ' What'is'WMATA's'current'overall'cost'of'fare'collection?''The' This'information'is'not'available. response'can'be'expressed'as'a'percentage'of'overall'fare' revenue'collected. 57 General ' Can'WMATA'provide'the'O&M'cost'of'fare'collection? This'information'is'not'available. 58 General ' Please'provide'daily'ridership'information'by'each'type'of'fare' An'average'of'80%'of'all'daily'trips'on'Metrorail'and'85%'on'Metrobus' media'for'all'modes. are'paid'for'using'a'SmarTrip'card.'Recent'ridership'information'is' available'at:' wmata.com/about_metro/board_of_directors/board_docs/051012_4B QuarterlyUpdate51012FA.pdf 59 Solicitation' Technical' The'Technical'Proposal'Layout'requires'including'a'Compliance' A'Compliance'Matrix'template'will'be'provided'on'the'WMATA'website,' Insrtructions Proposal' Matrix,'but'nothing'named'Compliance'Matrix'exists.''Is'the' as'an'Amendment.'Offeror's'proposals'must'include'a'Compliance' Layout Compliance'Matrix'meant'to'be'the'table'entitled'"Required' Matrix'as'noted'in'the'Solicitation'Instructions'(section'16.3.2.1),'in'the' CDRL"'(Contract'Deliverable'Requirements'List)'that'exists'in' format'provided'in'the'template.'The'Compliance'Matrix'is'not'meant' each'Section'1'J'23? to'be'the'"Required'CDRL"'table.'

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