Week of April 9, 2018

ADVERTISEMENT NIEUW STATENDAM

ARTFULLY INSPIRED. THOUGHTFULLY DETAILED. ARRIVING DECEMBER 2018

0409PG01.indd 1 2018-04-04 3:58:20 PM NIEUW STATENDAM

INAUGURAL CARIBBEAN SEASON DEC 2018–APRIL 2019

Sister ship to Koningsdam, the arrival of Nieuw Statendam gives your clients twice as many opportunities to experience Pinnacle-class cruising with Holland America Line. From specially curated art and exclusive music experiences to the sophisticated suites and staterooms, Nieuw Statendam is the ultimate Pinnacle-class experience. Book your clients today for her inaugural season in the Caribbean.

• $4 million collection of specially curated artwork • The full Music Walk® experience • World Stage, a state-of-the-art theater with 270-degree wraparound screens • Exclusive Planet Earth II: Live in Concert from BBC Earth • America’s Test Kitchen onboard cooking shows and workshops • Neptune Lounge with more seating • Redesigned Family Staterooms; Single Staterooms • Rudi’s Sel de Mer, offering a contemporary twist on French classics • The popular Tamarind restaurant, now also with alfresco dining • Explorations Central™ (EXC™) space and destination immersion

Exceptional offers now available, including inaugural Caribbean season sailings of Nieuw Statendam*.

Visit GoHAL.com or call 1-800-426-0327.

*Fares and Ready Set Sail offers are based on Promo(s) RF/NN/RG/NL/PJ/UW. Featured fares are per person based on double occupancy, cruise or Land+Sea Journeys only. Fares are in U.S. dollars. Taxes, Fees & Port Expenses are additional and range from $95.00 to $1,090.00. Subject to availability. Offers are per stateroom based on double occupancy, for 1st and 2nd guests sharing a stateroom and exclude 3rd/4th guests, except as provided herein. Offers are available for new bookings only, apply only to the cruise portion of Alaska Land+Sea Journeys, are not combinable with any other discounts and are not transferable or refundable. Offers are applicable on select 2018 & 2019 departures. Prepaid gratuities (Hotel Service Charges) - Holland America Line pre-pays room gratuities on behalf of guests. Gratuities for bar, dining room wine accounts or spa/salon services are not included. Reduced deposit is valid for new bookings only. Bookings made on sailings requiring immediate final payment are not eligible for a reduced deposit. Suite offer: Onboard spending money amounts vary by cruise length. Onboard spending money is in U.S. dollars and is non-refundable, non-transferable, not for cash value, expires at the end of that cruise and may not be used in the casino. For more information please refer to hollandamerica.com/readysetsail. Offers are capacity controlled, and may be modified or withdrawn without prior notice. Other restrictions may apply. Offers end June 14, 2018. Ships’ Registry: The Netherlands.

0409PG02.indd 2 2018-04-04 4:00:49 PM 0409PG03-08-09-20.indd 3 and their and their of care taking to Committed Assistance Allianz Global CUSTOMERS AGENTS secondly, it’s to take care of their customers.” oftheir care totake it’s secondly, And waywecan. every in business their grow them help and partners ofour care totake is priority main our that is first “The management. market vice-president, company’s the Dan Keon, observed Assistance,” Global Allianz about know customers. their and O BOB MOWAT BOB In a recent conversation with Canadian Travel Press, Travel Press, Canadian with conversation arecent In to need agents travel that things main two are “There company is committed to taking care of its partners partners ofits care totaking committed is company the that is Assistance Global Allianz about know to need agents travel that things first ofthe ne

Dan Keon, vice-president, market management, Allianz Global Assistance Global Allianz management, market vice-president, Keon, Dan otherwise it might be difficult to provide assistance.” toprovide difficult be might it otherwise where countries in barriers language or cultural come abroad,” Keon said. travelling are they when customers our tosupport needed when them with toengage also but practices, best share presence.” global unparalleled “an has also Assistance years.” 30 for Canada in agents with working been we’ve and Canada, in roots strong wehave that ofis aware be not may agents travel some “What that: out pointed Keon He explained: “Those business units can help us over- us help can units business “Those explained: He toboth world the around units business 36 with work “We Global Allianz that you totell quick is However, Keon Week of April 9,Week ofApril 2018 Continued on page 8 page on Continued 2018-04-05 1:56:13 PM

Photo courtesy ALLIANZ GLOBAL ASSISTANCE OF TRAVEL

PODCAST WITH RON PRADINUK

ERICK GARNICA

The Palm Beaches of FLORIDA always a favourite with CANADIANS

From its origins in the 1800s, the Palm Beaches of Florida the Palm Beaches team, Erick Garnica sees even more growth. became known as the leisure destination for the famous. On this week’s Voices of Travel, Ron Pradinuk explores the Including the present one, the region has been a frequent area with Garnica, and finds out what travel agents can look vacation option for many of the past presidents of the forward to for their clients in the years going forward. United States. So take a listen to the conversation by going to www.travel Once the cold winds of winter start sending messages of press.com/the-palm-beaches-of-florida/ . escape to every province, it’s also a prime destination area for Baxter Media’s Voices of Travel podcast series is committed Canadians. Many have already discovered the Palm Beaches. to inf orming, educating and entertaining its listeners with stor- With his eye on growth and evolution, the newly appointed ies of some of the remarkable people who shape the travel and Senior Director of Leisure Travel Industry Sales for the Discover tourism industry in Canada and around the world.

BaxterMedia$" #axter.edia$" CdnTravelPress Baxter.FEJB$" BAXTERMEDIA

Edith Baxter, Editor-in-Chief [email protected] SALES AND MARKETING HEAD OFFICE David McClung, President [email protected] Earl Lince, Director of International Marketing [email protected] 310 Dupont St., Toronto, Ont., M5R 1V9 Wendy McClung, Executive VP, Operations [email protected] Rodney Tugwell, Sales Manager [email protected] Tel: (416) 968-7252 Fax: (416) 968-2377 Robert Mowat, Executive Editor [email protected] Mitchell McClung, Account Executive [email protected] travelpress.com Mike Dunbar, Quebec Editor [email protected] Daniel McDonald, Classifi eds [email protected] Editorial [email protected] Ted Davis, Western Editor [email protected] Terry Ohman, Western Canada (604) 657-2100 Advertising [email protected] Greg Coates, Assistant Editor [email protected] [email protected] Ann Ruppenstein, Assistant Editor [email protected] Greg Ohman, Alberta (403) 804-3497 Subscriptions: $80 – 1 year (Canada), plus applicable taxes. Ian Stalker, Senior Writer [email protected] [email protected] $120 US – 1 year (Foreign). HST #R120906425. Canadian Dino Torres, Southern Florida (305) 775-8734 Publications Mail Product Sales Agreement No. 40063078. Emily McClung, Audience & Product Development Manager [email protected] Return undeliverable Canadian addresses to: Circulation Dept., [email protected] Gillian Harper, Northern Florida (954) 933-2786 310 Dupont St., Toronto, ON, M5R 1V9 email: [email protected] Ashley Rochefort, Marketing & Special Projects Manager [email protected] ISSN 1994-3133. Published 47 times per year ©2018. [email protected] Laurie Doerschlen, Hawaii, Media Links (808) 737-4621 PRINTED IN CANADA Dee Ristic, Subscription Inquiries [email protected] [email protected] Claudio Dasilva, Brazil (954) 647-6464 [email protected] Founder: W.H. Baxter PRODUCTION Anabel Rodríguez, Mexico, Towmar Comunicatur (55) 5087-1507 1919–2004 Johnny Koo, Art Director [email protected] [email protected] Wayne Labourn, Production Manager [email protected] Lillian Martinez, Central & South America Travel Representations

Sharron Taylor, Ad. Material Coordinator [email protected] & Marketing (305) 476-1130 [email protected] We acknowledge the support of Dragana Lucic, Senior Design Manager [email protected] the Government of Canada

Vol. 50, No. 29

4 • CANADIAN TRAVEL PRESS • APRIL 9, 2018

0409PG04.indd 4 2018-04-05 3:19:42 PM QUESTIONS5

Congrats on being named Intrepid’s new What inspired your tours for solo-parent head of business development. Is it cor- travel and what has the response been like? 1rect the position was a direct response to 3 The Intrepid Group is constantly creating record growth within the North American market? innovative product that is inclusive to all types of How notable is the growth and what can the trade travellers. Our global team actively searches for expect from this role? ways to offer experiences to all travellers, whether it In the two years since the Intrepid Group became be unique styles of travel like active or food-themed independently owned, it has seen double-digit itineraries, or a dedicated range of tours for solo growth globally. The growth has excited all regions parents. Single-parent families now make up 19.2% and employees, as we have solidifi ed that having a of Canadian households with children, according purpose beyond profi t is profi table. North America to a recent Stats Canada survey. In the year ending is the fastest-growing market for the Intrepid September 2017, 16% of Intrepid Travel bookings Group, noting a record 60% growth in two years. on our general family tours were single parents Because of the on-going growth and success, the and their children, and we have also experienced North American team has continued to expand. increased enquiries and requests from single par- Shayna My current role was created to assist with the ents. The new solo-parent family line of tours was Zand overall growth of the North American business... created to cater to this demand and to offer a more I am focusing mostly on growing industry sales. inclusive travel option for all family dynamics. The HEAD OF BUSINESS In the role, I am working closely with our industry response has been great, and we expect it to grow DEVELOPMENT, partners to ensure we are equally successful in even more as family dynamics continue to evolve. NORTH AMERICA servicing customers, while actively seeking INTREPID GROUP new partners to work with to reach more North What other travel trends do you think will American travellers. be big this year, and why? 4 Last year, The Intrepid Group saw an Tell us about Intrepid’s purpose-led increase in solo travel, specifi cally from female business strategy, and why today’s travel- travellers. Of the 75,000 travellers that went solo 2lers are looking to support companies with on an Intrepid Travel trip in 2017, 70% were female. similar values? In industry sales, female solo travel has grown even The Intrepid Group was founded nearly 30 years more – excitingly – in early 2018. ago on the premise of offering sustainable, experi- ence-rich travel. All trips are operated sustainably When it comes to bookings for this year, and are rooted in authentic, local experiences. In has anything really surprised you? today’s world, there has never been a more cru- 5 All of our travellers visit destinations to cial time to operate in a responsible manner; it is learn more about the world and to have an adven- imperative to our business values that Intrepid ture. As a devoted traveller myself, I understand Group helps preserve people and the planet for the power of visiting a country to gain a better future generations, while also allowing today’s trav- understanding of diverse cultures and how we are ellers to immerse in local communities and have all connected. So, I wouldn’t say I am surprised that life-changing experiences. We fi nd that travellers the Middle East has been one of our top-growing are more apt to support companies they align with regions, or that our limited-edition Expeditions their own values and philosophies. Our travellers – like taking the Trans-Siberian railway in Russia are like-minded individuals that want to get the or women-only trips in Morocco, Jordan and Iran most out of an experience; they want to learn about – are so popular, but I am constantly amazed at a country’s culture and traditions, not just visit the openness of our travellers to experience the them; they want to spend their dollars in commun- world for themselves. It is encouraging. For travel ities that need them, not at big-chain hotels and agents, it is exciting to sell remote destinations and restaurants; they want to ethically visit animal sanc- educational itineraries to clients that are excited tuaries, and contribute to conservation efforts. about them.

APRIL 9, 2018 • CANADIAN TRAVEL PRESS • 5

0409PG05.indd 5 2018-04-05 3:21:11 PM The Travel Agent Next Door We’ve still got a door!

My wife was BOB MOWAT [In the second of a two-part series on the The Travel Friisdahl said the reason they wanted him was “because the one that Agent Next Door, Flemming Friisdahl recounts how it I had something that was very specifi c for this job. I had a said to me, all started and what has made the home-based agency lot of operations [experience] running a call centre of up to group different.] 300 people. I had the exposure to hundreds and hundreds of you know, why travel professionals across Canada from my previous job at are we going It’s never easy starting a new business, and Flemming Thomas Cook. And I knew all of the suppliers in a very per- Friisdahl admits that he’s “very happy” that he still has sonal way because, as you know, many of us suppliers can to do this for a “door to walk through,” but clearly the planning that The spend two to three months a year [together] at conferences.” someone else, Travel Agent Next Door’s founder and team did upfront has Yet when it came to making a decision, Friisdahl said paid dividends. that it was his wife, Rhonda, who really helped him make and work so He explained: “When we started the company, we did a the choice. hard, so we four-year plan – month by month and year by year – of how “My wife was the one that said to me, you know, why are we thought we were going to do. We did that because it’s we going to do this for someone else, and work so hard,” decided to the prudent way of doing a business plan and having worked he recounted. “So, we decided to fi nd the money and start fi nd the money at Thomas Cook for 20 years, it gave us a lot of proper busi- the business.” ness practices.” and start the Then again, it might never have happened as Friisdahl More than timing business… told CTP that before he decided to start TTAND, he’d been And, while a lot of people may not be aware of that, that’s approached by two people who wanted him to come and really how the story of TTAND began. work for them – one was a Canadian company, the other a Says Friisdahl: “Was the timing right? Yes, but as you US company – and both wanted him to help start a home- know, there was a UK-based company that came here and based business in this country. Continued on page 21

6 • CANADIAN TRAVEL PRESS • APRIL 9, 2018

0409PG06_21.indd 6 4/5/2018 3:35:01 PM The More You BOOK The More You EARN

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0409PG07.indd 7 2018-04-05 11:22:41 AM INSURANCE

MAKING IT EASY FOR AGENTS Continued from page 3

The other piece is that the company’s global development managers and He also pointed out that reach gives it the ability to respond swiftly to those BDMs will provide what’s different about EASY major crises. in-house training and live is the format that it is pre- “With the Nepal earthquake in 2015,” Keon WebEx training, as well,” sented in – there are a lot of noted, “We had people on the ground and response he said, before continuing: interactive components. centres around the world coordinating, and we “Last year, we launched a Keon “Training can some- were able to lift 55 of our customers out of Nepal.” really cool program called times be a little bit dry, “More recently with the Vegas shootings,” EASY. This is an online, self- but this makes it a little he said, “We had seven of our customers down directed training program, and it’s set up to be more entertaining and interesting for the agents there that were affected, and within hours, we a progressive training program, so agents are and easier for them to get their credits as well,” had our air ambulance partners meeting them in able to build their knowledge in different areas Keon observed. hospitals and arranging to bring them home. So as they move through it.” that global reach really makes a critical differ- Keon told CTP that: “What’s neat about [EASY] What’s on the shelf? ence, especially with the travel insurance and is that it doesn’t just focus on product – which Ask Keon about Allianz Global Assistance assistance component.” a lot of training typically does – it’s all about products and he’ll tell you: “We have a really the policy wording. This is about helping agents comprehensive product offering, as far as range All about support understand the value of travel insurance and how of products, and that makes it much easier for Working with agencies of all sizes, Allianz Global to convey that to their customers. And it’s done in our partners to fi nd the right product to fi t the Assistance provides them with a wide range of a multimedia format and it’s really engaging and customer they’re helping.” training and support. entertaining, and we’ve had really great feedback He noted that: “Some of the most popular fea- “We have a national team of business on it from our partners so far.” tures would be the Cancel For Any Reason com- ponent within our Cancellation products; we have a medical product that does not require a medical questionnaire for customers under age 74 travelling less than 60 days, so again that takes a major step out of the process for partners, making it easier to Making it EASY sell; as well as products for visitors to Canada and a whole other slew of offerings that make it much EASY was launched in early 2017, and since then, 200 travel agents have completed easier whenever you have a customer in front of you the program on the company’s Allianz Academy platform. to get them the product they need.” EASY is an acronym that stands for: In terms of services, Keon explained that “in addition to the Business Development Managers  Entry – Ease Into It – introductory courses who are supporting our partners, we have a team  Advanced – Acquire Understanding – product courses we call Agency Services, which is a dedicated call  Specialized – Sales Skill Set – sales orientated courses centre team, that supports our travel agents with  You – You’re On Your Way – additional courses/supplemental knowledge any questions they have around product, point of sale system, selling process. “Anything they Go to allianzacademy.travelinsurance.ca – the site requires a login, and this have any questions or concerns about [Agency URL will take agents to the sign-on page. Services] is available to support them and that’s So check it out, it’s EASY. something that’s really taken advantage of by our partners, for sure.”

8 • CANADIAN TRAVEL PRESS • APRIL 9, 2018

0409PG03-08-09-20.indd 8 2018-04-05 1:56:42 PM It also adds that personal touch, with Keon telling CTP: “A lot of the agents that are on the Agency Services team have been there for a number of years, so they get to know the travel agents personally; they recognize each others voices; they can get caught up on things – so they develop their own relationships with the travel agents, which is nice.”

Beyond commission Which brings up the obvious question – Why should agents sell Allianz Global Assistance’s product? “Well, you know, just strictly from the prod- uct side, the offering itself is very competitive, as far as the level of benefi ts and the level of coverage offered. We also have very competi- tive commission and compensation model. But in addition to that, what we like to say is that it goes beyond commission, it’s about how do we help you grow your overall revenue because that’s what matters at the end of the that. Beyond that, the major differentiator for us, same reasons. Customers are often focused day,” Keon said. again, is that global reach and the power of the on travel insurance, as far as ‘how much am I And he continued: “It’s that full service Allianz brand worldwide.” covered for’ and ‘what are the benefi ts,’ but they between the expertise of the sales team, of the Said Keon: “It really makes a difference for us aren’t necessarily aware of all of the support that business development managers, the scope to be able to take action at a local level around comes with it when they need it.” of the training available, the support of Agency the world, and our partners and their customers He explained: “Today, there are eight million Services and everything we do to leverage our gain a lot of confi dence and comfort knowing that Canadians who have access to our travel assist- expertise that we’ve gained across all distribution they’re back by [the Allianz] brand.” ance services, and we really put a high priority channels of travel insurance.” – the highest of priorities – on making sure we’re He pointed out that: “We work in all channels What’s in it for the customer? there for our customers when they need it most.” beyond travel agents, and we leverage that exper- As for why consumers should buy the company’s Keon noted that: “We have a very experienced tise and then help our partners take advantage of products, Keon will tell you: “Well, I think for the Continued on page 20

APRIL 9, 2018 • CANADIAN TRAVEL PRESS • 9

0409PG03-08-09-20.indd 9 2018-04-05 1:57:07 PM CRUISE

HAL’s Statendam to sport enhanced staterooms

olland America Line’s (HAL) MS Nieuw Statendam living space. Accommodating up to fi ve guests, family state- is set to debut in December, and when it sets sail rooms offer special amenities including two bathrooms and Hfrom the Fincantieri shipyard in Marghera, Italy, will extra closet space. The 12 single oceanview staterooms feature distinct stateroom enhancements. for solo cruisers range from 127 to 172 square feet and are The newest 2,666-guest Pinnacle Class ship will have located on the forward main deck. eight more staterooms than sister ship Koningsdam, and Aboard Statendam, suites offer larger, more luxurious all categories have been reimagined from top to bottom accommodations. A grand Pinnacle Suite is an expansive to “showcase more thoughtful touches and innovative 1,290 square feet with a bedroom, living room, dining area, additions.” dressing room and private verandah with whirlpool. Nieuw Among the most noticeable enhancements is the Statendam’s Pinnacle Suite was reconfi gured to offer an redesigned Pinnacle Suite – the largest on the ship – as well open-concept design with the living room and dining area in as reconfi gured Family Staterooms. However, Statendam one expansive space. still displays all stateroom hallmarks introduced on Forty-three Neptune Suites and two Neptune Spa Suites Koningsdam, including single-cruiser accommodations, as range from 465 to a generous 855 square feet. Guests in well as a wider range of suite confi gurations. these accommodations (as well as the Pinnacle Suite) have “As with every new ship, we’ve listened to guest feedback access to the exclusive Neptune Lounge, a private place and made our own assessments that have led to exciting to relax, socialize with other suite guests and enjoy the changes to Nieuw Statendam that will enhance our state- personalized service of a concierge. Statendam’s Neptune room experience across every category,” said HAL president Lounge was enlarged to allow for additional seating and Orlando Ashford. “Staterooms should be a sanctuary for more windows. our guests, and they are going to appreciate the elegance, The 14 Signature Suites are up to 400 square feet functionality and extra-special touches to be found on our in size, and the 104 Vista Suites range from 260 to 356 newest ship.” square feet. Signature and Vista suite guests receive many Nieuw Statendam adds fi ve more oceanview and three special amenities, including oversized bath towels, fresh more interior staterooms, bringing the total stateroom count fl owers, a pillow menu, mini bar, and one-touch phone to 1,339. The ship features 103 oceanview and 280 interior concierge service. staterooms, ranging from 225 to 266 square feet. The ship Guests looking to focus on health and wellness during will have 851 verandah or verandah spa accommodations, the cruise can book a Spa Suite or Verandah Spa, Outside bringing the total staterooms that have a verandah, includ- Spa or Inside Spa stateroom, conveniently located near the ing suites, to 912. Greenhouse Spa & Salon, and come with yoga mats for use The 32 family oceanview staterooms range from 222 to during the voyage and an iPod docking station. 231 square feet and have been reconfi gured to feature more (www.hollandamerica.com)

10 • CANADIAN TRAVEL PRESS • APRIL 9, 2018

0409PG10.indd 10 4/5/2018 3:36:24 PM SPECIAL FEATURE Industry-Leading Training

Holland America Line, we’re dedicated to being your reliable, Marketing Tools For Your Success At responsive and easy-to-work with partner. This is the essence of the The ultimate destination for travel professionals who want to grow their Holland America Line Trade Promise – and we take it very seriously. business, GoHAL.com is your one-stop shop for a wide array of essential

“When your clients experience our enriching journeys enjoyed in classic style, and you’re empowered with an amazing array of marketing “That is why we’ve developed resources,” says Eva Jenner, Vice President, North America Sales, “the an award-winning program with result is something that benefits both of us: customers for life.” Holland America Line Academy Core Courses and Specialist Enhance your Education and Training Courses for our travel partners One of the key parts of Holland America Line’s commitment to your success is to learn and expand their offering industry-leading tools and resources that will help you sell our products. knowledge base.” And we’re continually evolving these tools. Our new Holland America Line Academy specialist and core training courses offer a wealth of information in Eva Jenner engaging, easy-to-follow modules. The courses are designed to help you grow Vice President, North America Sales Holland America Line your cruise business and to maximize commission-earning potential. It’s a convenient and effective way to become an expert on our products, services and brand. marketing tools. Make GoHAL.com your favourite daily online resource for information on: INTERACTIVE CORE COURSES • Current promotions • Core Course 101: The Holland America Line Difference • Product announcements • Core Course 102: Destinations & Itinerary Planning • Fleet enhancements • Core Course 103: Selling Groups • Upcoming trade events • Core Course 104: Secrets of Sales Success • Tips for selling Holland America Line cruises SPECIALIST TRAINING COURSES GoHAL.com also offers a Promo Toolkit with everything you need to design • Alaska & the Yukon your own ads, flyers and emails, plus our new Destination Selling Guides, filled • Grand Voyages with evocative descriptions and cruise details, as well as Deck Plan Reference • Mediterranean Guides. Plus, you can use GoHAL.com to access POLAR Online, Holland • Panama Canal America Line Academy courses and thousands of images to support your • NEW! Northern Europe marketing efforts. Stay tuned for an upcoming announcement about the addition of this new course. Boost your Group Sales Holland America Line offers marketing support that can help you build your We also offer on-board experiences, exclusive in-office training, agent group sales business, including: training webinars and travel agent appreciation fares, as part of our • Our Group Advantage Program (GAP), which lets commitment to your education and training. you fully customize your groups by putting together the specific amenities they’ll find most appealing from among the 39 different amenities we offer. • Connections, our small affinity groups program, which allows more latitude in pricing: an even better rate to offer the group or enhanced profit for you. Ask your BDM for details. • Our On Stage Alaska and On Stage Cuba & Half Moon Cay live events and webinars, as well as Cruise Night sales promotions. Our team will come to you to host an in-person event LIVE or we can arrange an online event. • Our Holland America Line FlightEase Travel Program, which helps ensure that flights you’ve arranged for your group go smoothly. It includes 24/7/365 assistance with any flight complication that may arise while your group is en route to or from the port.

With an indispensible promo toolkit, comprehensive information on everything from our newest Pinnacle-class ships to insight into the Holland America Line guest, a wide “We’ve seen a lot of exciting changes to our brand in recent years, but our array of useful resources and the committed support of your partners at promise to travel professionals remains the same – we are committed to Holland America Line, you have everything you need to successfully sell our their success and to being their reliable and easy-to-work-with partner,” cruises and grow your business. says Eva. “Training is an important path to success for our partners, so they can adapt to client needs, selling techniques and the ever-changing Visit GoHAL.com or call 1-800-426-0327 for assistance. cruise industry. That is why we’ve developed an award-winning program with HAL Academy and online courses and webinars for travel partners to learn and expand their knowledge base. We are confident that through industry-leading training we can work together to create customers for life with our partners.”

0409PG11.indd 11 2018-04-05 3:17:29 PM Welcome to the world’s largest cruise ship Royal Caribbean takes delivery of Symphony of the Seas

oyal Caribbean International honoured the Caribbean Cruises Ltd. chairman and CEO New culinary options include Hooked Seafood, instrumental project team of Symphony Richard D. Fain. “The Oasis Class has been a Playmakers Sports Bar & Arcade, El Loco Fresh Rof the Seas during a highly anticipated trend-setting design, but the team has evolved and Sugar Beach. delivery event March 23 at STX France shipyard in the design to build on that success to provide New ways to play include Battle for Planet Z, Saint-Nazaire, France. even more incredible family adventures. We’re Royal Caribbean’s fi rst glow-in-the-dark laser tag Michael Bayley, president and CEO of Royal thankful to have a partner in STX France that is game, and Escape the Rubicon a custom-built Caribbean International, Richard Fain, chair- every bit as ambitious, as we are about building escape room. man and CEO of Royal Caribbean Cruises Ltd., technologically advanced ships.” Accommodation includes the Ultimate Family and Laurent Castaing, general manager of The 25th ship in Royal Caribbean’s fl eet, Suite, a two-level, 1,346-square-foot suite. STX France, led the traditional fl ag-changing Symphony of the Seas is 228,081 gross regis- Features include an in-room slide, a private ceremony, which symbolizes the ship’s offi cial tered tons, measures 238 feet tall and spans 1,188 cinema with an 85-inch HDTV, a fl oor-to-ceiling delivery from the ship builder to Royal Caribbean. feet long. The ship has a capacity of 5,518 guests LEGO wall, a 212-square-foot balcony complete The maritime ritual was followed by a celebration at double occupancy in 2,759 staterooms, includ- with table tennis, and a full-size whirlpool. of the industry’s best, the crew whose hard work ing 28 additional balcony rooms that overlook the Symphony of the Seas welcomed its fi rst and meticulous collaboration came together to ocean or signature Boardwalk neighbourhood. guests on March 31 for a one-time-only, fi ve- create the world’s largest cruise ship. Symphony features seven distinctive neigh- night preview sailing, calling on Naples and Rome “Symphony of the Seas is the latest example bourhoods, the tallest slide at sea with the (Civitavecchia), Italy. of how our people work to push the envelope Ultimate Abyss and countless adventures for (www.RoyalCaribbean.com) of innovation with each new ship,” said Royal guests of all ages. MSC Armonia to homeport in Miami

As of Dec. 10, 2018, MSC Cruises’ MSC Armonia out-bound travelling options for their cruise With its new seven-night itinerary, Armonia’s will add Miami to its seven-night Cuba and vacation. According to offi cials, MSC will be the guests will embark in Miami on Mondays, with Caribbean itinerary and will homeport there only cruise line offering a seven-night program the ship then calling on Montego Bay (Jamaica), alongside MSC Divina and MSC Seaside. regularly including two days in Havana. Georgetown (Cayman Islands) and Cozumel With the addition of Miami, guests will be MSC Armonia was the fi rst ship in MSC (Mexico) before arriving in Havana on Saturday able to enjoy an even richer itinerary across the Cruises’ $250 million Renaissance Program and and staying through to Sunday. Upon departing Caribbean, as well as benefi t from more in- and was extensively overhauled in late 2014. Havana, the ship will return to Miami.

12 • CANADIAN TRAVEL PRESS • APRIL 9, 2018

0409PG12.indd 12 4/5/2018 3:37:34 PM SPECIAL ADVERTISEMENT LITTLE CRUISERS BIG ADVENTURES

This is not a daycare drop-off. It’s a blast-a-minute discovery expedition for kids of all ages. It’s becoming an official Jr. Adventure Scientist with certification and all. Pool parties where every kid is on the VIP list. And activities that put the cool back into learning — all organized by staff with four year degrees in a related field. And with autism-friendly programming, no child misses out on the fun. This is Adventure Ocean® — only on Royal Caribbean®.

Visit CruisingPower.com/LoyalToYouAlways

Splashaway BaySM *Features vary by ship. ©2018 Royal Caribbean Cruises Ltd. Ships’ registry: The Bahamas. 18061506 • 3/23/2018

0409PG13.indd 13 2018-04-05 11:21:58 AM Princess Unveils New Sapphire Features, Upgrades

rincess Cruises’ Sapphire Princess recently • Princess Luxury Bed – available in every used in produced production shows and emerged from an extensive two-week dry stateroom aboard Sapphire Princess by June, various on-board guest entertainer shows. The Pdock in Singapore proudly displaying the the Princess Luxury Bed was developed by high-quality, technologically advanced wall is cruise line’s signature logo on its bow. Princess Cruises in collaboration with board- made up of 270 panels installed on a custom The ship was also upgraded with enhanced certifi ed sleep expert, Dr. Michael Breus and engineered and shock-mounted frame for on-board spaces and product innovations keep- renowned HGTV designer Candice Olson. display of still images, video and live feeds. ing it as one of the most desired ships in the fl eet. • Club Class Mini-Suites – Sapphire Princess • “Bravo” – launching in May, this elegant Finishing up a season cruising throughout offers Club Class Mini-Suites, the new show featured on formal night is one of the Asia, Sapphire Princess departed on a 28-day voy- premium stateroom category featuring highest-rated shows across the fl eet. This age from Singapore to London, before beginning VIP amenities and exclusive dining. This “Popra”-inspired show features a mix of pop, European voyages to sought-after destinations in elevated mini-suite category features select opera and musical theater performed by a the Mediterranean and Northern Europe including perks including new Club Class Dining, a guest soprano in front of a live orchestra. Monte Carlo, Lisbon, Brussels, St. Petersburg, reserved dining area with expedited seating • Enhanced Boutiques – guests enjoy aesthetic and an opportunity to cruise the Norwegian and expanded menu options, as well as enhancements to the Shops of Princess, Fjords during Summer Solstice. priority embarkation and disembarkation. offering an upgraded shopping experience, “Sapphire Princess is the latest ship to • Camp Discovery Youth & Teen Center – for such as a branded Effy Fine Jewelry boutique. debut many of the signature offerings we know cruisers ages 3-17, Sapphire now offers our guests value, enjoy and look forward to • Lotus Spa & Fitness Center – a space where a reimagined youth center – Camp experiencing when they travel the world with guests can relax and invigorate, salon and Discovery – created in partnership with Princess,” said Princess president Jan Swartz. treatments rooms have been upgraded and Discovery Consumer Products, the “This investment continues our $450 million the latest in fi tness equipment is now available. licensing arm of Discovery, as part of the ‘Come Back New Promise,’ a multi-year ship cruise line’s Discovery at SEA program. renovation campaign.” More details about Sapphire Princess sailing New and enhanced offerings aboard Sapphire • Entertainment LED Wall – located in the in Europe for the upcoming summer season can include: Princess Theater, this new LED wall will be be found at www.princess.com/europe .

Paul Gauguin debuts new itinerary, diving excursions

Paul Gauguin Cruises has unveiled a new seven- Society Islands; Motu Mahana (Taha’a), Society night Society Islands & Tahiti Iti itinerary, along Islands; Bora Bora, Society Islands (overnight); with new shore and SCUBA diving excursions. Moorea, Society Islands; and Vairao, Tahiti Iti, Paul Gauguin is the fi rst cruise line to visit departing June 30, Aug. 25, Oct. 6, and Nov. 3. A the port city of Vairao in Tahiti Iti, which is the special sailing of the 10-night Society Islands smaller of two land masses comprising the & Tuamotus voyage, departing Sept. 19 also Golf Excursion; and numerous SCUBA diving island of Tahiti, and offers a wild coastline, marae includes a call at Tahiti Iti. opportunities. (temples), Polynesian culture and surfi ng fame. Optional shore excursions offered in Tahiti Iti Cruise fares start from US$5,595 per person, Tahiti Iti is scheduled on seven-night Society include: Bonjouir’s Garden of Eden; Highlights based on double occupancy, for the seven-night Islands & Tahiti Iti voyages that depart and of Tahiti Iti; Tahiti Iti Lagoon & Teahupoo Surf Society Islands & Tahiti Iti voyage. return to Papeete, Tahiti, and visit Huahine, Point Cruise; Half-Day Tour by E-Bike; Tahiti (www.pgcruises.com)

14 • CANADIAN TRAVEL PRESS • APRIL 9, 2018

0409PG14.indd 14 4/5/2018 3:38:07 PM come back new sale with this offer, change is on the horizon

FREE gratuities‡ + UP TO $300 off air!††

Sale ends May 2, 2018! Visit OneSourceCruises.com or call 1.855.428.6273

‡FREE gratuities are based on the pre-payment, by Princess Cruises, on behalf of the guest for the suggested gratuities in the U.S. dollar amounts of $13.50 per guest, per day for Interior, Oceanview, and Balcony staterooms, $14.50 per guest, per day for Mini-suite and Club Class staterooms and $15.50 per guest, per day for Suites. This amount is paid on the behalf of all guests (up to 4) in a stateroom. Free gratuities do not include gratuities added to bar charges, dining room wine accounts or Lotus Spa services. Gratuities are not transferable, non-refundable, have no cash value and may not be combinable with other select offers or other onboard credit. ††Up to $300 off air applies to all guests (up to 4) in a stateroom and is based on voyage length. Air discount applies to a discount off flights booked through Princess EZair. Air must be available in Princess EZair to book in order for the offer to apply. Additional airline baggage, change and cancellation fees may apply. Please visit princess.com/ezair for information and to book your flights. *Fares apply to minimum lead-in categories on a space-available basis at time of booking. Fares for other categories may vary. Fares are per guest, non-air, cruise- or cruisetour-only, based on double occupancy and apply to the first two guests in a stateroom. These fares do not apply to singles or third/fourth-berth guests. This offer has limited space regardless of cabin availability and may not be combinable with any other public, group or past guest offers. Offer is not transferable and may not be combinable with other select offers and onboard credits. Offer is available to residents of the 50 United States, Canada, Puerto Rico, Mexico, Bermuda and the District of Columbia who are 21 years of age or older. Fares quoted in U.S. dollars. Please refer to princess. com/sale for terms, conditions and definitions that apply to all bookings. Low deposit of $100 per guest under the Come Back New Sale is refundable. Note: For assistance reserving a wheelchair-accessible stateroom, please call 1-800-774-6237. Offer valid: February 22 – May 2, 2018. Reference promotion code: N3- ©2018, Princess Cruise Lines, Ltd. Ships of Bermudan and British registry.

0409PG15.indd 15 2018-04-04 4:01:31 PM ‘New’ Carnival Paradise resumes service from Tampa

arnival Paradise has returned to year-round service from Port Tampa • BlueIguana Tequila Bar: a fun and festive outdoor bar offering a laid-back Bay following an extensive month-long dry dock that added a variety Mexican-themed atmosphere and tequila-based frozen drinks and beers, Cof spaces and innovations, including a water park, 38 new state- perfect for chillin’ by the pool. rooms, 98 balconies added to existing accommodations, and an array of • Camp Ocean: a colourful marine-inspired play area designed for kids food and beverage outlets. ages two to 11 that showcases the wonders of the sea through engaging Paradise departed on a fi ve-day Caribbean cruise to Cozumel and Grand interiors and more than 200 ocean-themed activities and science- Cayman recently – part of the ship’s year-round sailings from Tampa that oriented programming. also include four-day cruises to Cozumel and fi ve-day cruises to Cozumel • Circle “C”: designed for the 12- to 14-year-old set, this colourful space and Mahogany Bay (Roatan), Key West or Grand Cayman. The ship also offers the perfect space for kids to chill and connect, as well as enjoy offers four- to eight-day cruises to Cuba featuring day-long and overnight dance parties, video games, and more. calls in Havana, as well as visits to popular ports throughout the Caribbean. • New Staterooms and Enhancements: Thirty-eight staterooms have been New features added include: added – two Grand Vista suites offering fl oor-to-ceiling windows, 22 • Guy’s Burger Joint: a free-of-charge poolside venue developed in junior suites, two scenic oceanview and 12 interior accommodations. partnership with Food Network personality Guy Fieri serving hand- Private verandahs were also added to 98 existing accommodations. crafted burgers and fresh-cut fries enjoyed amidst a décor that • WaterWorks Aqua Park: Located on Verandah Deck, this expansive all- celebrates the chef’s California roots and love of car culture. ages water park features an enclosed 300-foot-long Twister water slide • RedFrog Rum Bar: a poolside watering hole offering the quintessential full of exhilarating twists and turns, two 82-foot-long racing slides, and a Caribbean vacation vibe with refreshing Caribbean rum-based frozen kiddie splash zone. drinks and beers, including Carnival’s own private label draught brew, • Miniature Golf Course: A nine-hole miniature golf course has been ThirstyFrog Red. relocated to Deck 14, providing a fun and relaxing pastime for families to • BlueIguana Cantina: a complimentary poolside Mexican eatery enjoy in the fresh sea air. where guests can enjoy authentic freshly made burritos and tacos on (www.carnival.com) homemade tortillas, as well as an elaborate toppings and salsa bar.

Norwegian Encore Ready For Booking

Norwegian Cruise Line’s latest addition, destinations, including San Juan, Puerto Rico, St. design their ultimate cruise vacation aboard our Norwegian Encore, will set sail in the Caribbean Thomas, US Virgin Islands, and Tortola, British newest ship.” in the fall of 2019. Virgin Islands. In January, Norwegian Encore marked her Bookings can now be made on Norwegian’s Andy Stuart, president and chief executive fi rst construction milestone with an offi cial fourth Breakaway-Plus class ship, the fi nal ship offi cer of Norwegian Cruise Line, noted that: steel-cutting ceremony that took place at the in the most successful class of the company’s “Our decision to have the inaugural season of Meyer Werft shipyard in Papenburg, Germany. history. Norwegian Encore cruise the Caribbean reinfor- Slated to be approximately 167,800 gross For its inaugural 2019 season, Norwegian ces our long-standing relationship with this tons and accommodating up to 4,000 guests, Encore will cruise out of Miami every Sunday, and region and strengthens our support to some of Norwegian Encore will make her much-antici- sail seven-day voyages to the Eastern Caribbean, the most beautiful islands in the world.” pated debut in Miami in November 2019 to beginning with her fi rst journey on Nov. 17, 2019 He said: “We are excited to reveal the ship’s coincide with the scheduled completion of the through April 12, 2020. new features and amenities over the next few new terminal at PortMiami, which will be dedi- Norwegian Encore’s Eastern Caribbean cruises months, and look forward to continuing to cated to Norwegian Cruise Line. will feature some of the region’s most popular offer our guests the freedom and fl exibility to Sail on over to www.ncl.com for more.

16 • CANADIAN TRAVEL PRESS • APRIL 9, 2018

0409PG16.indd 16 4/5/2018 3:38:48 PM

FEEL FREE TO SEE THE OLD WORLD IN A NEW WAY.

• Norwegian Breakaway will cruise to Scandinavia and Russia from Copenhagen beginning May 2018

• With an overnight in St. Petersburg, your clients will have the time to explore the Winter Palace, Hermitage Museum and Catherine’s Palace

• On board, your clients will enjoy 27 dining options, Broadway shows and countless other activities

Book your clients with Norwegian, and they’ll discover why we are Europe’s Leading Cruise Line.

EUROPE’S LEADING CRUISE LINE (10 YEARS IN A ROW) 2 0 1 7 World Travel Awards

©2018 NCL CORPORATION LTD. SHIPS’ REGISTRY: BAHAMAS AND USA 36996 3/18

Copenhagen, Denmark Norwegian Breakaway Tallinn, Estonia

0409PG17.indd 17 2018-04-04 4:02:08 PM Silversea unveils culinary and wine ‘Enriched Voyages’

ilversea is serving up a new menu of 2018 In other news, Silversea is making it easier for and 2019 Enriched Voyages featuring Luxury line can Canadians to book their next vacation – guests Senhanced on-board enrichment with a residing in Canada can now reserve any Silversea culinary or wine theme, including fi ve sailings now be booked in voyage in Canadian dollars. developed in partnership with The Peninsula Proof of residency is required at the time of Hotels. booking. “Our culinary and wine Enriched Voyages Canadian dollars “Our new policy gives our Canadian guests the are a wonderful way to blend together fascin- peace of mind in knowing they won’t be adversely ating destinations with a generous serving of Culinary Voyages: Silversea chefs share their affected by currency fl uctuations or foreign cooking events and demonstrations designed expertise through guided market-to-plate excur- currency credit card fees,” said Mark Conroy, to entertain and enlighten,” said Rudi Scholdis, sions, special menus, cooking demonstrations Silversea’s managing director for the Americas. Silversea’s culinary director. and dinners highlighting regional specialties. “They can be sure the fare they book is the fare The Asian Collection: Exclusive voyages There are more than a dozen itineraries featuring they will pay, with no surprises with currency offering a culinary exploration of this contin- the culinary enrichment program. conversion on fi nal payments.” ent enhanced by the insider knowledge of the Wine Voyages: World-class vintners and Besides being able to pay in Canadian dollars, prestigious Peninsula Hotels. Guest chefs from Silversea’s Wine Ambassador spotlight superla- a host of exclusive offers – from Early Booking The Peninsula Hotels will share their expertise tive varietals and vintages with special tastings Bonus incentives to Last-Minute Savings oppor- with guests, providing a truly immersive gastro- and private tours to renowned vineyards and tunities – are also available. nomic and cultural experience of the Far East. wineries on four special sailings. (www.silversea.com)

days), Dubai to Singapore (18 days) and Singapore Reservations open for Costa to Yokohama (17 days). Additional combinations of the three legs include Trieste to Singapore (36 days) and Dubai to Yokohama (33 days). Venezia’s inaugural cruise After its fi rst voyage, Costa Venezia will be dedicated exclusively to the Chinese market. The 135,500-ton Costa Venezia will have 2,116 Reservations are open for Costa Venezia’s 53-day be to the Far East, calling at Singapore, Thailand, cabins for a total of 5,260 passengers. A second inaugural cruise that departs March 8, 2019, from Vietnam, Hong Kong, Taiwan, and Japan. vessel designed for the Chinese market, Costa Trieste, Italy, to Yokohama, Japan. “With our fi rst ship built for the Chinese market, Venezia’s as-yet unnamed sister, will be delivered Costa Cruises’ new ship is currently being built North American cruisers will have the experience of by Fincantieri in 2020. at the Fincantieri shipyard in Monfalcone, Italy, cruising in Italian style with Costa Venezia’s unique Cruise rates for the 53-day inaugural itiner- and is Costa’s fi rst ship to be designed and built Asian fl air,” said Scott Knutson, vice-president ary start at US$4,999. Pricing for the Trieste to specifi cally for the Chinese market. of sales and marketing for Costa Cruises North Dubai segment starts at US$1,999, the Dubai Costa Venezia will leave the Mediterranean America. “Whether they choose the complete 53-day to Singapore segment begins at US$1,699 and and transit the Suez Canal and cross the Red Sea itinerary or a shorter segment, guests will have an the Singapore to Yokohama segment begins at before entering the Persian Gulf, calling at Croatia, unforgettable voyage on a fantastic new ship.” US$1,599. Additional itinerary combinations start Greece, Israel, Jordan, and Oman. After stops at The inaugural cruise is currently the only holiday at US$3,999 for the 36-day Trieste to Singapore Dubai and Abu Dhabi, United Arab Emirates, the option available on Costa Venezia to the North segment and US$3,599 for the Dubai to Yokohama ship will enter the Indian Ocean and visit India, Sri American market. In addition to the 53-day itiner- segment. Government taxes and fees are addi- Lanka and Malaysia. The last leg of the cruise will ary, the inaugural cruise experience can be split tional and will be quoted at time of booking. into three different segments: Trieste to Dubai (20 (www.costacruise.com)

18 • CANADIAN TRAVEL PRESS • APRIL 9, 2018

0409PG18.indd 18 4/5/2018 3:39:29 PM SPECIAL FEATURE Paul Gauguin Cruises’ Sailings Showcase the South Pacific’s Charms

aul Gauguin Cruises specializes in Tahiti, French The Gauguin has a Polynesia, and the South Pacific, and offers an watersports marina which Pauthentic experience of this beautiful region year- is available to launch round, featuring 7- to 14-night voyages aboard its a kayak, windsurf, or 332-guest luxury, small ship, m/s Paul Gauguin. paddle board from. The Gauguin has its own dive The Gauguin will be showcasing its signature team which provides itineraries in 2018: the 7-night Tahiti & the Society PADI certification scuba Islands; 7-night Society Islands & Tahiti Iti; diving programs and dive 10-night Society Islands & Tuamotus; 11-night Cook excursions to explore the Islands & Society Islands; and 14-night Marquesas, marine life of the lagoons. Tuamotus & Society Islands. On all sailings, guests Aboard each sailing, the welcoming, hospitable receive complimentary access to Paul Gauguin Cruises’ two exclusive retreats. Off spirit of French Polynesia is infused with a number of the coast of Taha’a lies the islet of Motu Mahana, where guests can enjoy a day of South Seas exclusives. The Gauguin’s troupe of Les watersports, Polynesian activities, a sumptuous barbecue feast, and cocktails from Gauguines and Les Gauguins are local Tahitians who full and floating bars. In Bora Bora, guests can relax on a private, white-sand beach serve as cruise staff, entertainers, and storytellers, and enjoy refreshments, a game of volleyball, snorkeling and paddleboarding. and are a highlight for many guests, along with local musicians and dancers who perform on board. And experts in the fields of art, the culinary arts, music, magic, Polynesian life and culture, wine and the wonders of the deep offer insights, lectures, performances, The ship offers gourmet dining in 3 venues, including demonstrations, and workshops on select voyages of The Gauguin. menu specialties designed by French celebrity chef Jean-Pierre Vigato, 24-hour room For more information, or to make a reservation, visit service, and Polynesian specialties. www.pgcruises.com or call 800-848-6172.

Canadian Residents enjoy between 10%–25% savings on all sailings through 2018!

Built to navigate the lagoons of the South Pacifi c, the m/s Paul Gauguin off ers the only moving, luxury, all-inclusive, “overwater” experience in French Polynesia.

Included Airfare from Los Angeles ALL-INCLUSIVE FEATURES • All oceanview staterooms • Onboard beer, select wines and spirits • Prepaid gratuities

0409PG19.indd 19 2018-04-05 3:18:05 PM Get wise, get Tripwise Continued from page 9 in-house medical team, including a chief medical Allianz Global Assistance developed its TripWise app to help people manage offi cer, a number of doctors, 24 nurses; and they the many details of an emergency when travelling. It’s compatible with both are involved in any case where it’s anything beyond a simple out-patient visit. So, they’re monitoring iOS and Android. the care, making sure you get home safely, and And here’s a few things that you might want to know about it: they also leverage a network that we’ve developed  The TripWise app provides useful tools that include fl ight status where our own Allianz doctors have visited hospi-  updates and local hospital searches with a GPS locator. tals around the world to assess the levels of care and have built this database that our Canadian  Travellers can access a database to fi nd the closest Allianz-reviewed nurses can access.”  local healthcare provider with the phone number, address and website. The result is that there are now over 1,700  The database includes 2,000 hospitals in 129 countries. hospitals in 137 countries in over 700 cities that  The app allows users to fi nd international names for common prescrip- are now part of that database and, said Keon, “There’s a big difference between that and a third  tion medications and store a photo of their prescription label for easy party network you’re accessing where you don’t  reference while travelling. The medical dictionary also translates really know where you’re sending the person.”  popular fi rst aid terms in more than 15 languages. What’s makes you different?  TripWise provides access to updated security information from the “Well,” said Keon, “I think one thing that sets us  Canadian government and local emergency services numbers (911) apart would be the fact that we are a fully dedi-  for more than 195 destinations worldwide – from Afghanistan (119) to cated travel insurance and assistance company.  Zimbabwe (999). That’s essentially what we do. We provide those The TripWise app is free to download and use and can be accessed by visiting services in-house and what that means for our partners is that if they require support from a busi- www.allianz-assistance.ca/en/help-for-customers/tripwise-mobile-app/ . ness development manager or there’s a question It can also be downloaded free from the App Store – https://itunes.apple.com/ that the sales team can’t answer, that sales team ca/app/tripwise/id875796186?mt=8 – and Google Play – https://play.google.com/ has immediate access, whether it’s to the product store/apps/details?id=com.aga.travelaid.ca . team, claims side, IT side, underwriting – they’re all in-house – and they’re just a phone call away or a walk down the hallway to get the answers for our partners – that’s a key differentiator.” But he adds that: “The other [reason] would be, the strength of the Allianz Global Assistance brand globally. It’s one of the top, if not the top, insurance brands in the world. Our told CTP. “One of the other things we do is that we also provide marketing providers, the medical providers around the world, recognize the [Allianz] support to our partners. We will provide them with display campaigns, name when patients need treatment and that’s where the brand recognition advertising campaigns they can use on their web site and social media really matters most, is worldwide when it comes to travel insurance.” to promote the value of travel insurance, and also we do product-specifi c campaigns throughout the year, depending on the season. So, our partners Is there more? really like to take advantage of that because it is extra promotion of a key “The only thing I would add is we mentioned a number of things we do to revenue generating stream for them.” help our partners grow their business and to understand insurance,” Keon For more, go to www.allianz-assistance.ca .

BigBig deals done at WTM London

ffi cials of WTM London report will be generated from 935,129 business Othat the 2017 event will generate a meetings held at WTM London. On average record £3.1 billion in travel and tourism WTM exhibitors host a total of 208 on-stand industry deals, smashing through the meetings. The fi gure excludes pre-sched- £3 billion barrier for the fi rst time in the uled events at events such as ILTM at WTM event’s 38-year history. and speed networking events. Independent research of WTM WTM London 2016 facilitated £2.8 billion London’s exhibitors reveals WTM in business deals, either on the exhibition London 2017 will generate a massive fl oor or in the 12 months that followed from £3,120,973,979 billion of deals, either 923,916 business meetings. through contracts signed at the event The amount of business facilitated by or from negotiations with WTM Buyers’ WTM London 2017 further cements the Club members – the buyers with the success of the three-day event that saw greatest purchasing responsibility in the a record number of buyers (10,500) from travel industry – which will lead to deals the WTM Buyers’ Club attend, compared to signed before WTM London 2018. 10,000 in 2016. The £3.1 million in business deals Go to london.wtm.com for more.

20 • CANADIAN TRAVEL PRESS • APRIL 9, 2018

0409PG03-08-09-20.indd 20 2018-04-05 1:57:53 PM Plan, plan, plan, then plan again …

Continued from page 6 they closed about four to six months after we opened. So, I think it wasn’t just the timing. I think it had a lot to do with the fact that the program was right.” He explained: “What we offered our agents and our business partners was right – to me that is very important. And I think it was way ahead of what anybody else offered, and I still think that today.” In that respect, Friisdahl also pointed out: “One of the things that I’m pleased about is that some of the programs that we’ve offered are now being offered by other host agencies which tells me that [not only are] we doing some- thing right, but what it really tells me is that we have a positive impact for independ- ent contractors. We’re mak- TTAND’s Flemming Friisdahl with its vice-president, travel agent services, Penny Martin. ing it better for everybody, even though they may not be location from 9 a.m. to 5 p.m. As for what attracted can write on a mission joining The Travel Agent Next What’s the on a weekend. agents to TTAND, Friisdahl statement.” Door (TTAND). And how can difference? Generally, Friisdahl said that from the letters In fact, Friisdahl calls that not be a good thing.” And if you ask Friisdahl what observed: “People who work and emails he gets from every one of TTAND’s And he added: “So, in the difference is between from home want to make them, what they’re saying primary agents every six answer to your question, no, a home-based agent and a more money. They want the is that “they just feel that months to ask them how I’m not surprised that we’re traditional agent, he’ll tell freedom to do what they they’re not a number; that things are going, and he does still here. But I’m pleasantly you that it’s about money, want, when they want [to do they matter; and that we that because he wants to surprised at how well we have fl exibility and the fact that a it]. In other words, they may [TTAND] truly care about make sure that “they know done – especially at how well home-based agent doesn’t have kids; they may have a their success. And I don’t we don’t take their business our agents have done.” have to sit in a storefront second job; they may only think that’s something you for granted.” want to work part-time – so working at home gives them all that fl exibility. And a home-based agent is going to make more money than working in a storefront.” TTAND’s founder is also quick to point out that the home-based agent is “just as professional; just as commit- ted to making a happy client,: Read all about it! and just as educated” as a storefront agent. Look for these feature April 16 stories in upcoming Travel Trends Getting younger issues of Canadian Travel Press April 23 He noted that the average Mexico TTAND agent has been sell- ing travel for over 10 years, April 30 with 30% of the group’s Canada agents having 25 years of May 7 experience selling travel. Caribbean Friisdahl told CTP that, while some of those home- And more... based agents may miss the camaraderie of a storefront agency, “with the tools they Don’t miss have today – Facebook, an issue. Renew screen sharing, support your free people, supplier events, con- subscription today! ferences, etc. – they get a lot travelpress.com/subscribe/ of interaction.”

APRIL 9, 2018 • CANADIAN TRAVEL PRESS • 21

0409PG06_21.indd 21 4/5/2018 4:07:57 PM CANADA sizzles, posts strong growth in 2017

Canada’s Travel & Tourism sector grew 50% In 2017, travel and tourism generated US$1.5 shows the United Kingdom’s travel and tourism faster than the wider economy in 2017, accord- trillion for the US economy – more than any other sector contribution to GDP grew by 6.2% in ing to recently released research from the World country in the world – and it ranks number one in 2017, higher than the global average (4.6%) Travel & Tourism Council (WTTC). the world for GDP contribution and visitor exports and more than four times faster than the UK’s The WTTC reports that the total contribution (international tourism spend in the country). US economy as a whole (which grew by 1.5%). This of travel and tourism to the Canadian economy tourism also supported nearly 14 million jobs and growth translated into GBP 214 billion contribu- in 2017 was $138.8 billion, once all the direct, over US$200 billion in exports. tion to GDP, four million jobs, and GBP 29 billion indirect and induced benefi ts were taken into The WTTC’s Guevara said that: “The US has in exports. account; representing a rise of 4.5% against long been a world leader in tourism and remains in In its research, the WTTC notes that this growth of 3% for the wider economy. the number one spot for another year. Travel and shows the role of travel and tourism in driving Travel and tourism also supported 1.6 mil- tourism is vital for the US economy, generating economic growth and creating jobs in Britain, and lion jobs in 2017 – that’s 8.6% of total Canadian economic growth, employment and exports. Our emphasizes the vital importance of safeguarding employment – and by 2028, almost two million research shows that travel and tourism directly the interests of the sector post-Brexit. jobs in Canada are forecast to be dependent on supports nearly twice as many jobs as the banking Key research highlights: travel and tourism. sector, eight times more than the mining sector, • 1 in 8 UK jobs depend on travel and tourism Today, Canada is the 13th largest travel econ- and six times more than the automotive manu- • 5.8% year-over-year UK domestic travel omy in the world. facturing sector. The tourism sector is the best • increase According to WTTC president Gloria Guevara: partner the US can have in creating new jobs.” • 7.9% year-over-year spending increase by “Travel and tourism creates jobs, drives eco- However, the WTTC data revealed that tourism • international tourist visitors to the UK nomic growth and helps build better societies. in the US grew by 2.3% in 2017. This compares • 2017 UK Travel & Tourism sector grew more This is particularly the case in Canada where the to 9.8% growth in China, 6.2% in the United • than four times faster than UK economy. government must be congratulated for its recent Kingdom, 7% in Spain, and 5.5% in Canada. Global WTTC president & CEO, Gloria Guevara said adoption of its ETA electronic visa program which tourism growth outpaced the economy for the of those numbers: “The strong growth in UK have helped to increase international visitor num- seventh year running, growing at 4.6% compared tourism is great news not just for the sector, but bers and enhance border security.” to economy growth of 3%, and signifi cantly out- for the country’s economy as a whole. However, Guevara noted that: “Globally, 2017 was one of paced economy growth in many countries. Travel this success cannot be taken for granted. While the strongest years of GDP growth in a decade. and tourism grew four times faster than the wider the weak pound is certainly improving competi- Our sector now supports one in 10 jobs on the economy in the UK, and twice as fast in Japan tiveness in the short term, and driving visitor planet and contributes 10% of global GDP.” and Spain, for example. arrivals and spending, there are signifi cant WTTC’s president pointed out that: “Over the However, in the US Travel & Tourism equalled challenges in the longer term which will need to past 10 years, one in fi ve of all jobs created across total economy growth. be addressed.” the world has been in the sector and, with the right Said Guevara: “The data suggests that the US Guevara noted that: “Most critical will be support from governments, nearly 100 million new is not getting its fair share, as other countries ensuring the country has a workforce which is jobs could be created over the decade ahead.” are increasing their tourism at a faster rate. This suffi cient in number and skills to support this means there is a huge opportunity for the US growth. Furthermore, as outlined by the Prime Still the largest to grow tourism to increase jobs and exports. Minister in her speech earlier this year, the con- As for the United States, the WTTC reported that, The government is ideally placed to tap into this tinued inclusion of the UK in EU aviation agree- while its tourism sector remains the largest in the opportunity, by promoting the country, so that ments will be vital if the UK is to continue to enjoy world, it isn’t getting its “fair share.” visitors know that the US is open and welcom- access to high spending EU markets and main- ing, while being secure.” tain affordable European travel for residents.” According to the WTTC’s president: “Finally, as the UK and EU redefi ne border rela- “The US has a strong foundation with tionships, both sides must take into consideration the private sector working well with the opportunities for safe, secure and seamless government, which we applaud and travel. Security is paramount, and investment in continue to encourage. Its Visa Waiver technologies such as biometrics offer not only is being replicated in other countries, increased security, but also a more effi cient so should be protected at home. And experience for travellers,” she stated. the US Global Entry scheme is one of And the WTTC’s president concluded: “If the the best in the world – its expansion UK is to benefi t from the signifi cant opportunities would encourage visitors, especially offered by tourism over the coming years, I would high spending business and regular encourage the government to prioritize the needs travellers.” of the sector. The prize is nearly £40-billion in exports per year and around 400,000 new jobs Need for safeguards vital for the economic success of Britain outside The WTTC’s latest annual research, in the European Union.” conjunction with Oxford Economics, For more, go to www.wttc.org . Photo courtesy SHANGRI-LA

22 • CANADIAN TRAVEL PRESS • APRIL 9, 2018

0409PG22.indd 22 2018-04-05 3:41:19 PM where in the world

Her Majesty The Queen, Chuck Norris, Spike Lee, Jane Seymour, Kenny Rodgers, and Usain Bolt have all embarked on this popular excursion aboard 30-foot long bamboo rafts, passing almond trees, coconut trees and breadfruit trees along the way. This river's proximity to a certain port in the Home of All Right makes a visit an option for cruise ship passengers, as well. Where in the world is it?

Please send your answer to: “Where in the World?” at [email protected]

The following identifi ed the Feb. 12 “Where In The World” as the Cheltenham Badlands: Timothy WHERE Edgecombe, The Carlyle, A Rosewood Hotel; Marilyn Lentz, WAS THAT Bytown Travel; Shirley Hulleman, BOB’S cruises & tours; Michelle Renaud, Forsyth Travel Ltd.; Michaila Chodur, Carlson Wagonlit; Madeline Oldford, Expedia CruiseShipCenters; Veronika Andrasofszky, New Wave Travel; Steve Torok, Avianet; Katherine Hirtzel, Carlson Wagonlit; Barb Hricina, CWT Concierge; Christine Byrne, CMS Global Travel; Sabina Thenner, Uniglobe Enterprise Travel; Manya Nolte; Farrukh Husain, Transat; Erika Nikolic, Lakewood Travel; Joe Lupiani, New Wave Travel; Helen Tamasauskas, Carlson Wagonlit; Bernie Abromaitis, Merit Travel; Betty Keith, All Travel Ltd.

APRIL 9, 2018 • CANADIAN TRAVEL PRESS • 23

0409PG23.indd 23 2018-04-05 4:02:31 PM Should your face be your passport?

THE WORLD TRAVEL & TOURISM COUNCIL GLOBAL SUMMIT, BUENOS AIRES, ARGENTINA, 18-19 APRIL 2018 JOIN THE LIVE DEBATE AT WTTC.ORG

#LetsTalkTravel /WTTC @WTTC /WTTC

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