Week of April 9, 2018 ADVERTISEMENT NIEUW STATENDAM ARTFULLY INSPIRED. THOUGHTFULLY DETAILED. ARRIVING DECEMBER 2018 0409PG01.indd 1 2018-04-04 3:58:20 PM NIEUW STATENDAM INAUGURAL CARIBBEAN SEASON DEC 2018–APRIL 2019 Sister ship to Koningsdam, the arrival of Nieuw Statendam gives your clients twice as many opportunities to experience Pinnacle-class cruising with Holland America Line. From specially curated art and exclusive music experiences to the sophisticated suites and staterooms, Nieuw Statendam is the ultimate Pinnacle-class experience. Book your clients today for her inaugural season in the Caribbean. • $4 million collection of specially curated artwork • The full Music Walk® experience • World Stage, a state-of-the-art theater with 270-degree wraparound screens • Exclusive Planet Earth II: Live in Concert from BBC Earth • America’s Test Kitchen onboard cooking shows and workshops • Neptune Lounge with more seating • Redesigned Family Staterooms; Single Staterooms • Rudi’s Sel de Mer, offering a contemporary twist on French classics • The popular Tamarind restaurant, now also with alfresco dining • Explorations Central™ (EXC™) space and destination immersion Exceptional offers now available, including inaugural Caribbean season sailings of Nieuw Statendam*. Visit GoHAL.com or call 1-800-426-0327. *Fares and Ready Set Sail offers are based on Promo(s) RF/NN/RG/NL/PJ/UW. Featured fares are per person based on double occupancy, cruise or Land+Sea Journeys only. Fares are in U.S. dollars. Taxes, Fees & Port Expenses are additional and range from $95.00 to $1,090.00. Subject to availability. Offers are per stateroom based on double occupancy, for 1st and 2nd guests sharing a stateroom and exclude 3rd/4th guests, except as provided herein. Offers are available for new bookings only, apply only to the cruise portion of Alaska Land+Sea Journeys, are not combinable with any other discounts and are not transferable or refundable. Offers are applicable on select 2018 & 2019 departures. Prepaid gratuities (Hotel Service Charges) - Holland America Line pre-pays room gratuities on behalf of guests. Gratuities for bar, dining room wine accounts or spa/salon services are not included. Reduced deposit is valid for new bookings only. Bookings made on sailings requiring immediate final payment are not eligible for a reduced deposit. Suite offer: Onboard spending money amounts vary by cruise length. Onboard spending money is in U.S. dollars and is non-refundable, non-transferable, not for cash value, expires at the end of that cruise and may not be used in the casino. For more information please refer to hollandamerica.com/readysetsail. Offers are capacity controlled, and may be modified or withdrawn without prior notice. Other restrictions may apply. Offers end June 14, 2018. Ships’ Registry: The Netherlands. 0409PG02.indd 2 2018-04-04 4:00:49 PM Week of April 9, 2018 Allianz Global Assistance Committed to taking care of AGENTS and their CUSTOMERS Photo courtesy ALLIANZ GLOBAL ASSISTANCE GLOBAL ALLIANZ courtesy Photo Dan Keon, vice-president, market management, Allianz Global Assistance BOB MOWAT Keon pointed out that: “What some travel agents may not be aware of is that we have strong roots in Canada, and we’ve ne of the first things that travel agents need to been working with agents in Canada for 30 years.” know about Allianz Global Assistance is that the However, Keon is quick to tell you that Allianz Global company is committed to taking care of its partners Assistance also has “an unparalleled global presence.” Oand their customers. “We work with 36 business units around the world to both “There are two main things that travel agents need to share best practices, but also to engage with them when know about Allianz Global Assistance,” observed Dan Keon, needed to support our customers when they are travelling the company’s vice-president, market management. “The abroad,” Keon said. first is that our main priority is to take care of our partners He explained: “Those business units can help us over- and help them grow their business in every way we can. And come cultural or language barriers in countries where secondly, it’s to take care of their customers.” otherwise it might be difficult to provide assistance.” In a recent conversation with Canadian Travel Press, Continued on page 8 0409PG03-08-09-20.indd 3 2018-04-05 1:56:13 PM OF TRAVEL PODCAST WITH RON PRADINUK ERICK GARNICA The Palm Beaches of FLORIDA always a favourite with CANADIANS From its origins in the 1800s, the Palm Beaches of Florida the Palm Beaches team, Erick Garnica sees even more growth. became known as the leisure destination for the famous. On this week’s Voices of Travel, Ron Pradinuk explores the Including the present one, the region has been a frequent area with Garnica, and finds out what travel agents can look vacation option for many of the past presidents of the forward to for their clients in the years going forward. United States. So take a listen to the conversation by going to www.travel Once the cold winds of winter start sending messages of press.com/the-palm-beaches-of-florida/ . escape to every province, it’s also a prime destination area for Baxter Media’s Voices of Travel podcast series is committed Canadians. Many have already discovered the Palm Beaches. to inf orming, educating and entertaining its listeners with stor- With his eye on growth and evolution, the newly appointed ies of some of the remarkable people who shape the travel and Senior Director of Leisure Travel Industry Sales for the Discover tourism industry in Canada and around the world. BaxterMedia$" #axter.edia$" CdnTravelPress Baxter.FEJB$" BAXTERMEDIA Edith Baxter, Editor-in-Chief [email protected] SALES AND MARKETING HEAD OFFICE David McClung, President [email protected] Earl Lince, Director of International Marketing [email protected] 310 Dupont St., Toronto, Ont., M5R 1V9 Wendy McClung, Executive VP, Operations [email protected] Rodney Tugwell, Sales Manager [email protected] Tel: (416) 968-7252 Fax: (416) 968-2377 Robert Mowat, Executive Editor [email protected] Mitchell McClung, Account Executive [email protected] travelpress.com Mike Dunbar, Quebec Editor [email protected] Daniel McDonald, Classifi eds [email protected] Editorial [email protected] Ted Davis, Western Editor [email protected] Terry Ohman, Western Canada (604) 657-2100 Advertising [email protected] Greg Coates, Assistant Editor [email protected] [email protected] Ann Ruppenstein, Assistant Editor [email protected] Greg Ohman, Alberta (403) 804-3497 Subscriptions: $80 – 1 year (Canada), plus applicable taxes. Ian Stalker, Senior Writer [email protected] [email protected] $120 US – 1 year (Foreign). HST #R120906425. Canadian Dino Torres, Southern Florida (305) 775-8734 Publications Mail Product Sales Agreement No. 40063078. Emily McClung, Audience & Product Development Manager [email protected] Return undeliverable Canadian addresses to: Circulation Dept., [email protected] Gillian Harper, Northern Florida (954) 933-2786 310 Dupont St., Toronto, ON, M5R 1V9 email: [email protected] Ashley Rochefort, Marketing & Special Projects Manager [email protected] ISSN 1994-3133. Published 47 times per year ©2018. [email protected] Laurie Doerschlen, Hawaii, Media Links (808) 737-4621 PRINTED IN CANADA Dee Ristic, Subscription Inquiries [email protected] [email protected] Claudio Dasilva, Brazil (954) 647-6464 [email protected] Founder: W.H. Baxter PRODUCTION Anabel Rodríguez, Mexico, Towmar Comunicatur (55) 5087-1507 1919–2004 Johnny Koo, Art Director [email protected] [email protected] Wayne Labourn, Production Manager [email protected] Lillian Martinez, Central & South America Travel Representations Sharron Taylor, Ad. Material Coordinator [email protected] & Marketing (305) 476-1130 [email protected] We acknowledge the support of Dragana Lucic, Senior Design Manager [email protected] the Government of Canada Vol. 50, No. 29 4 • CANADIAN TRAVEL PRESS • APRIL 9, 2018 0409PG04.indd 4 2018-04-05 3:19:42 PM QUESTIONS5 Congrats on being named Intrepid’s new What inspired your tours for solo-parent head of business development. Is it cor- travel and what has the response been like? 1rect the position was a direct response to 3 The Intrepid Group is constantly creating record growth within the North American market? innovative product that is inclusive to all types of How notable is the growth and what can the trade travellers. Our global team actively searches for expect from this role? ways to offer experiences to all travellers, whether it In the two years since the Intrepid Group became be unique styles of travel like active or food-themed independently owned, it has seen double-digit itineraries, or a dedicated range of tours for solo growth globally. The growth has excited all regions parents. Single-parent families now make up 19.2% and employees, as we have solidifi ed that having a of Canadian households with children, according purpose beyond profi t is profi table. North America to a recent Stats Canada survey. In the year ending is the fastest-growing market for the Intrepid September 2017, 16% of Intrepid Travel bookings Group, noting a record 60% growth in two years. on our general family tours were single parents Because of the on-going growth and success, the and their children, and we have also experienced North American team has continued to expand. increased enquiries and requests from single par- Shayna My current role was created to assist with the ents. The new solo-parent family line of tours was Zand overall growth of the North American business... created to cater to this demand and to offer a more I am focusing mostly on growing industry sales. inclusive travel option for all family dynamics. The HEAD OF BUSINESS In the role, I am working closely with our industry response has been great, and we expect it to grow DEVELOPMENT, partners to ensure we are equally successful in even more as family dynamics continue to evolve.