Repair Worlds: Maintenance, Repair, and ICT for Development in Rural Namibia Steven J. Jackson Alex Pompe Gabriel Krieshok Department of Information Science School of Information School of Information Cornell University University of Michigan University of Michigan
[email protected] [email protected] [email protected] ABSTRACT novelty, growth, and progress as our starting point. This paper explores the nature and centrality of This perspective runs somewhat counter to the way we maintenance and repair (‘M&R’) work in the extension and usually approach questions of design and development, in sustainability of ICT infrastructure in the global South. both CSCW and the ICT and development (ICTD) fields. Drawing from pragmatist traditions in CSCW and the social Most accounts of ICT and development have emphasized sciences at large, we develop a concept of ‘repair worlds’ encounters between organizations, communities and intended to map the varieties and effects of such technologies at the front end, emphasizing pathways, maintenance and repair activities. Empirically, our analysis patterns, and problems that accompany the introduction of builds on ethnographic fieldwork into local practices of (new) technological forms to (new) geographic and cultural maintenance and repair that have accompanied and communities. ICT-related development statistics and supported the extension of mobile phone and computing studies have long reflected this bent. We keep track of infrastructure in the Kavango region of northeastern figures like ICT penetration, adoption, and diffusion, but Namibia. rarely breakdown or abandonment. We capture statistics on cell phones purchased, but rarely cell phones discarded. We Author Keywords study how communities embrace or adapt to new Maintenance, repair, infrastructure, theory, ethnography, technologies, but less often how they organize to sustain, development, ICTD.