CARDIFF COUNCIL CYNGOR CAERDYDD
EXECUTIVE BUSINESS MEETING: 17 APRIL 2007
PERFORMANCE REPORTS - QUARTER 3 2006/07 (OCTOBER – DECEMBER 2006)
REPORT OF CHIEF EXECUTIVE AGENDA ITEM: 2
PORTFOLIO: CORPORATE
Reason for this Report
1. This report forms part of the Council’s Performance Management Framework in bringing together progress, issues and actions for discussion and provides an opportunity to keep things on track by establishing a system of internal challenge that will ensure progress and actions that will deliver the planned outcomes. Appendix 1 attached to this report outlines the position for October to December in terms of progress against the Council’s key objectives, and the measurement of an agreed set of indicators.
Background
2. The Cardiff Performance Management Framework seeks to provide an alignment between the Council’s Corporate Plan, through Service Area Business Plans, to the objectives set for individual officers. An annual report on performance is published in accordance with the Wales Programme for Improvement in the Council’s Improvement Plan.
3. The Framework involves the setting of clear performance targets, and reporting progress against these targets to Scrutiny Committees and the Executive Business Meetings to facilitate internal challenge and public discussion.
4. Performance is being reported against the Pillars:-
• Economic Wellbeing • Environmental Wellbeing • Social Wellbeing • Cardiff Connections
5. For context service areas have provided their positive progress in the ‘Good News’ section under each of the objectives and a commentary on the indicators where current performance is falling or potentially will not meet the annual target by the end of Quarter 4.
Page 1 of 4 Issues
Economic Wellbeing
6. Overall progress against the objectives in this theme of the Corporate Plan is positive with services working towards achieving them.
7. The issues of the availability of funding and finance in general, the funding in terms of developing Cardiff as a cultural and tourism destination, the limited progress on the 21 st Century Library Strategy and the funding associated with the delivery of the Bereavement Strategy are the main areas of concern in the delivery of several of the objectives. More details are in the ‘Issues to Monitor’ and ‘Issues of Concern’ sections.
8. Progress against the Performance Indicators demonstrates that:-
• 21 are likely to meet the annual target • 4 are unlikely to meet the annual target • 3 may meet the annual target.
Environmental Wellbeing
9. Overall progress against the objectives in this theme of the Corporate Plan is positive with services working towards achieving them.
10. The issues of national policy on the early prison release, its impact on homelessness and the funding to implement the regeneration of local shopping centre are the main areas of concern in the delivery of the objectives. More details are in the ‘Issues to Monitor’ and ‘Issues of Concern’ sections.
11. Progress against the Performance Indicators demonstrates that:-
• 15 are likely to meet the annual target • 10 are unlikely to meet the annual target • 6 may meet the annual target.
Social Wellbeing
12. Overall progress against the objectives in this theme of the Corporate Plan is positive with services working towards achieving them.
13. The issues of performance levels regarding safeguarding, creating better outcome for children and educational attainment levels, the financial implications in the current climate and performance levels within Adults Services are the main areas of concern in the delivery of some of these objectives. More details are in the ‘Issues to Monitor’ and ‘Issues of Concern’ sections.
Page 2 of 4 14. Progress against the Performance Indicators demonstrates that:-
• 14 are likely to meet the annual target • 12 are unlikely to meet the annual target • 10 may meet the annual target • 8 state that it is inappropriate to set targets • 33 do not have targets.
Cardiff Connections
15. Overall progress against the objectives in this theme of the Corporate Plan is mixed with services working towards achieving them.
16. The issues of skills, resources and retention in terms of the Communications Service, funding to deliver the Equalities Agenda, Contact Services accommodation, and access to buildings are the main areas of concern in the delivery of several of the objectives. More details are in the ‘Issues to Monitor’ and ‘Issues of Concern’ sections.
17. Progress against the Performance Indicators demonstrates that:-
• 4 are likely to meet the annual target • 10 are unlikely to meet the annual target • 1 may meet the annual target • 6 do not have targets.
Improvements
18. Work is currently underway to establish the accuracy of the information provided specifically in relation to the National Strategic Indicators. This work is being undertaken by the Performance, Change and Efficiency Team together with the Internal Audit Team and is intended to give a level of confidence regarding these indicators by the end of the current financial year (2006/07) prior to submission to the Local Government Data Unit, the Wales Audit Office and the Welsh Assembly Government .
Scrutiny Consideration
19. This report has been considered by the Environment Scrutiny Committee on 6 March 2007, the Community and Adult Scrutiny Committee on 7 March 2007 and the Policy Review and Performance Committee on 28 March 2007. The views of each of the Scrutiny Committees are attached at Appendix 2.
Reasons for Recommendations
20. As part of the ongoing development of Performance Management within the Council, the reports to the Executive form an important internal challenge to the progress made against the key objectives in the Corporate Plan and the associated performance of service areas.
Page 3 of 4 Legal Implications
21. There are no legal implications directly arising from this report.
Financial Implications
22. There are no financial implications directly arising from this report.
RECOMMENDATIONS
The Executive is recommended to note:-
(1) the information contained in the Performance Reports for Quarter 3 2006/07 (October – December 2006);
(2) the overview of performance as context of the Council’s improvement.
BYRON DAVIES Chief Executive 2 April 2007
The following Appendices are attached:-
Appendix 1 Progress against Objectives - Quarter 3 2006/07 and Performance Indicators – Quarter 3 2006/07
Appendix 2 Letters from Scrutiny Committees.
Page 4 of 4 PERFORMANCE REPORT Appendix 1
Economic
QUARTER 3 - 2006/07
Develop options for a creative industries quarter, with site requirements agreed and site appraisals produced by September 2006.
Good News • A range of options to take forward the Hub have been discussed and a focus on Dumballs Road regeneration offers a good opportunity to link to a music venue hub with a range of creative businesses around this. • In addition new proposals for the creative industry faculty of University of Glamorgan afford the opportunity to consider a peripheral city centre site on a main transportation route to the city. • Creative industry action plan is now complete and will feed into the emerging new economic development strategy for the city.
Progress the delivery of high quality conference facilities by identifying a suitable site to develop a city centre conference and exhibitions centre through private sector partnership in line with criteria set in the 2004 Conference Development Needs Study by August 2008.
Good News Site options appraisal completed.
Produce a plan by December 2006, setting out a series of events, sports competitions, marketing and promotional actions to promote the social, wellbeing and economic opportunities made available to Cardiff in supporting the 2012 Olympics and seek to become one of the key ‘host’ cities for this major UK event.
Good News Plan to be prepared by March 2007.
Develop and build on Cardiff’s economic position by developing and implementing a new “Competitive Cardiff” Economic Framework for 2006-2011 by November 2006.
Good News Draft Economic Strategy published for consultation on 22 December 2006 - responses requested by 31 January 2007. Final version due to be considered by EBM on 5 April 2007.
14 Value added projects confirmed to be taken forward in quarter 3 against a target of 9. Confirmation that the SME Financial Assistance Scheme is to be extended until March 2008.
G24I – Currently exploring opportunities with Cardiff University and Techniquest in setting up a Wentloog Environmental Centre on the G24I site.
Cardiff Business Services company visits have already passed 50 company visits, it is envisaged that the target of 80 company visits will be exceeded.
Financial monitoring is continuing and budget being kept in line with current efficiency saving environment
Page 1 of 52 PERFORMANCE REPORT
Economic
Progress options for an International Business Park to serve the city and region to encourage high growth, knowledge intensive sectors through the commissioning of studies to ascertain best practice in the UK and Europe by September 2006.
Good News Planning application for Prestige / International Business Park submitted. Benchmarking study developed by DTZ is now complete. Further detailed study detailing demand and need for such a facility within the region is being considered.
Strengthen links between the regional labour market and Cardiff economy by progressing the establishment a new skills vehicle by December 2006.
Good News Capital Investment Skills and Recruitment group is taking forward the co-ordination of skills and labour with demand issues.
Private-Public Sector partnership in response to major projects such as SD2 and ISV-model will be extended to other major investment projects. In particular a direct response vehicle is planned for major regeneration sites and this is now in place at ISV.
Work on a regional skills centre with RCT continues to be explored. Learning for prosperity partnership being developed to build on the achievements of the capital earning initiative. Development on learning skills and work, particularly in association with schools is being developed in detail and a funding bid has been made to be considered by Executive next month.
Effect the establishment of a new marketing and investment vehicle to promote Cardiff on the national and international stages by November 2006.
Good News Expressions of interest in posts with the new company invited from former TCI staff. The position of Chairman of the new company has been advertised. Two new full time staff have been recruited, to start in January.
Site options appraisal been undertaken on Convention site.
Press and broadcast coverage worth £146,000 generated in the quarter, bringing the total for the financial year to date to £538,000; www.visitcardiff.com is generating positive levels of traffic. Figures of 3rd quarter of www.visitcardiff.com and www.cardiffconferencebureau.co.uk together:
Sessions Pageviews Hits Oct 14,882 126,503 985,358 Nov 14,409 110,428 947,550 Dec 18,847 101,846 767,063
Sessions: a series of hits to your site over a specific period of time by one visitor. Pageviews: a request to the web server by a visitor's browser for any web page - this excludes nages, javascript and other generally embedded file types. Hits: any successful request to a webserver from a visitor's browser.
Conference bids submitted in this quarter include NATO Conference 2009. 315 bed nights were processed via conference on- line booking system.
27% increase in completed visitor satisfaction questionnaires, giving more robust feedback.
Page 2 of 52 PERFORMANCE REPORT
Economic
Strengthen international links between Cardiff and identified priority cities and explore the opportunities for co- operation on joint projects and European funding by March 2007.
Good News First Cardiff International Forum held on 14th November. Working groups to be set up around economic, social and environmental themes. Next Forum meeting to take place in May 2007. Fact sheet on policy published November 2006.
Progress made in strengthening links with priority cities includes: Cochin – Reciprocal visit to Cardiff by Cochin Delegation in December as part of Commonwealth Local Government Forum Good Practice Scheme.
Following representations by the Council, the EC has approved increase in number of Cardiff wards eligible for Assisted Area status post–2006 from 1 to 4.
Assist Cardiff City Football Club in its progress towards top flight football by taking forward a development which will include a new football and athletics stadia - to be project managed through the initiation of a Project Quality Assurance Programme by September 2006.
Good News Project delivery discussed at the Programme Management Board, Emyr Evans to be lead Officer.
Promote sustainable development by preparing and adopting a Local Development Plan by 2009, which sets out the Council’s objectives for the development and use of land in Cardiff up to 2021.
Good News Delivery Agreement setting out a timetable for preparation of the plan agreed by Welsh Assembly Government 25/04/06. Draft SA/SEA Scoping report issued for consultation in November 2006 and final draft due to be considered by the Executive in March 2007. Work is now concentrating on preparing the Preferred Strategy document and drawing together the evidence base for the plan.
Issues to Monitor and Associated Actions The timetable for preparation of the plan will need to be monitored to ensure work on preparing the LDP is progressing within the 4 month slippage allowance agreed by the Assembly. Risk assessment and project management techniques are being employed to undertake this role and a regular monitoring report is considered by the Development Plan Panel at its bi-monthly meetings.
Issues of Concern and Associated Remedial Action Area Action work in connection with the review of the Wales Spatial Plan currently being progressed by the Assembly, and work currently being undertaken by the South East Wales Strategic Planning Group to apportion the Assembly's latest household growth projections in the region could result in additional work and cause slippage to the agreed timetable. This work will be closely monitored to ensure we respond early to any implications that may arise.
Improve regional working and collaboration by working with the ten local authorities in the South East Wales Region to progress the Making the Connections Agenda, including carrying out a study to look at the feasibility of sharing services across the region by December 2006.
Good News Feasibility of Shared Services project is progressing. Major data gathering exercise completed; Visioning Workshop completed; Outline Business Case will be available for discussion in March 2007.
Page 3 of 52 PERFORMANCE REPORT
Economic
Create a high quality European destination for snow, ice and water by developing the International Sports Village to include a major water sports centre, casino and hotel facilities – to be project managed through the initiation of a Project Quality Assurance Programme by September 2006.
Good News Roads and Infrastructure - Road works are approaching completion, major junctions opened to the public as follows: Ferry Road and Watkiss Way 27/10/06; PDR signalisation, Cogan Spur East and Morrisons (Internal) 31/10/06; Barons Court and Cogan Spur West 6/11/06.
Retail: Morrison's and Toys R Us opened successfully 28/10/06.
50m Pool: Works to the Pool and Leisure Water Centre continue on programme and with the water tanks complete erection of the first steel frames commenced in November; Filtration tanks installed in the basement; The 50 metre pool concreting works are largely complete and the pool is undergoing testing for water retention.
Ice Rink: Temporary Ice Rinks works sufficiently complete to allow partial possession 30/11/06.
White Water Rafting Centre: Tenders sent out on 3/11/06.
Waterfront: With the withdrawal of Brent Council, the number of UK cities competing for the Regional casino has now been reduced to seven. The Casino Advisory Panel have also advised that they intend to report to the DCMS by the end of January 2007; Following their Examination in Public on 01/09/06 to discuss the Cardiff proposal, CAP then asked for any final documentation to be sent to them by 20/10/06, so a final set of additional information and images was delivered to their offices in accordance with their deadline; Discussions have taken place between Orion and CCC to agree the principles for the waterfront Phase 2 in the event that Cardiff is granted permission to build a Regional Casino.
Issues to Monitor and Associated Actions Progress completion of the road network; Retail phase 3 progress; Final agreement on Orion Phase 2 appraisal Continue monitoring and direct supervision of the temporary Ice Rink; Commence feasibility appraisal for multi purpose arena working with Live Nation.
Issues of Concern and Associated Remedial Action Concerns about the contractor working on the temporary ice rink remain and this element of the scheme requires a substantial amount of direct management input from the ISV team. Partial possession was certified on 30/11/06 and full completion is yet to occur. The issue of ownership and cost of retaining the rink after three years still needs to be resolved; The Government decision on the location of a pilot Regional Cas ino is still awaited. The recommendation by the Casino Advisory Panel has been delayed to 31/01/07 with a probable knock-on delay to the Government decision; Pool - Progress has been largely in line with the contractor's programme since commencement and is scheduled to finish just prior to Christmas 2007. A formal opening on 01/03/08 is planned; Baypoint (Residential Developer) has advised that they are concerned about residual contamination on their site. This is the subject of a report by Ove Arup, commissioned by ISV, which is expected to resolve the issue.
Develop for public consultation, options for a sustainable transport infrastructure and a public transport system fit for the 21st Century, both within the city and across the wider region and in collaboration with other stakeholders by April 2007.
Good News CTP feasibility study was reported to EBM 7.12.06. Agreed progression of ongoing work with preferred bidder. Page 4 of 52 PERFORMANCE REPORT
Economic
Enable the successful delivery of projects across the Authority by establishing a Centre of Excellence for project and programme management by May 2006.
Good News The Programme Management Board is now well-established and provides strategic direction and co-ordination for PQA Programmes.
Assurance is being provided for the following programmes: St David's 2, International Sports Village, Cardiff Castle and Its Environs, Cardiff Harbour Authority Development, Waste Management, Efficiency, People & Leadership.
Four further programmes are currently under development.
PQA Project Management Handbooks have been printed and work has commenced on developing Handbook 5 (Programme Management). Options for printing PQA Handbooks were reviewed and costs have been reduced. The Centre of Excellence Intranet is up and running and has received positive feedback. A Programme Support Officer post has been established within the team. The Shared Services Project is progressing within plan. Two Programme Definition Workshops have been held within Culture, Leisure & Parks. Presentations on PQA to Service Area Management Teams have been undertaken in 10 areas.
Issues to Monitor and Associated Actions PQA Awareness Sessions provide an overview of the Corporate approach to managing projects and the work of the Centre of Excellence. Many attendees at Awareness Sessions will need further training to develop their skills as project managers; Demand for PQA training continues to be encouragingly high. The cost of the course materials are currently being met from the Centre of Excellence budget. This is a cost effective option, reducing the need to buy-in project management training from external training providers. The budget for training materials will not meet the existing demand; There has also been a high demand for Microsoft Project Awareness Sessions. These courses are run in the ICT Training Room, who charge the Centre of Excellence £70 a session. There is no budget within the Centre of Excellence to meet this cost. The standard cost of this training by an external provider is £250 per person, so in-house training is the most cost effective way of delivering it.
Issues of Concern and Associated Remedial Action The team supports all programmes and numerous projects across the Authority. As the PQA methodology is adopted more widely and demonstrates benefits, the team will need to prioritise the levels of response to increasing demands.
Continue the development of the city centre and Cardiff Bay by preparing a comprehensive City Centre Strategy that includes a framework for the redevelopment of Central Square, St. Mary’s Street and the Roath Basin by January 2007.
Good News Internal officer and Member consultation on first draft now complete.
- Economic Scrutiny presentation 2 November - Officer Workshops 12 & 13 December - Executive briefing 20 December - All Member presentation 24 January
Issues to Monitor and Associated Actions Strategy Boundary has been extended to include Sophia Gardens and Cardiff International Sports Village areas.
Detailed work progressing on Central Square, St Mary St/High St and Roath Basin. Public consultation planned for March/April 2007.
Issues of Concern and Associated Remedial Action Main aspirations for the St Mary St project are currently unfunded. A capital bid for 2007/08 has been submitted to address this.
Page 5 of 52 PERFORMANCE REPORT
Economic
Deliver the renovation of Cardiff Castle which will include a 15 year plan for the Castle and its environs, in partnership with the Heritage Lottery Fund. We will complete the Interpretation Centre, which will include an exhibition to present 200 years of history, as well as a reception, retail and café facility by June 2007. In addition we will complete the external conservation work to the Castle by August 2006 and complete the internal conservation work by January 2009.
Good News Detailed schedule of proposed contractual arrangements agreed with Legal Services; Tenders for the Burges Interiors have been received; Project team accommodation at the Castle in place; Completed heads of terms for joint Military Museum agreement; The outcome of the Glam County Cricked Club official investigation by Wales Audit Office has been received and reported to the Executive; Completed the GMP for the new stadium in conjunction with Glamorgan Cricket; Glamorgan Cricket have achieved a revised planning approval for the new stadium; Completed steelwork superstructure to Interpretation Centre; Finalised the requirement for the George Thomas Suite Finalised room by room schedules for the work to the Burges Interiors.
Issues to Monitor and Associated Actions Appointment of specialist advisor for the Burges Interiors being progressed; Finalisation of Interpretation Contracts via the main contractor; Anticipated that final costs to be agreed with the contractor for the Interpretation Centre superstructure; Finalisation of report establishing Management criteria for the control of all contracts; Finalisation of package contractors; Preparation of the Programme mandate and PID and initial project mandates; External public realm and landscape requirements being reviewed; New services infrastructure for the Castle being reviewed; Reconciliation of cash flow reports to ledger entries; Risk register will now be produced in conjunction with all the risks to be incorporated into the project brief. The co-operation of the Sports Council for Wales will be needed to progress the feasibility of transferring sports facilities from Sophia Gardens to ISV. The agreement of the trade unions will be required to advertise the tenders for catering at the Castle related to the fit-out of the new Interpretation Centre. The new proposed visitor building in Bute Park has already been identified within the HLF bid but must be analysed to ensure that maximum revenue return can be achieved and that it will become a sustainable operation within the business plan. The development of Coopers Field infrastructure is essential to maximise its potential as an event location whilst protecting the integrity of the park.
Issues of Concern and Associated Remedial Action Much detailed work is required before the conditions set by the Council on the Glamorgan Cricket Club can be signed off Key meeting set up with the Sports Council ref – Institute of Sport to then feedback to WAG; The draft Capital budgets for 2007/08 funding do not include the new toilet facilities; The draft Capital budgets for 2007/08 do not include for critical works needed to adjacent structures to facilitate the opening of the new Interpretation Centre in Autumn 2007. Failure to provide capital monies for the external works and lighting to the South Gate entrance will compromise the visitor experience when coming to the new Interpretation Centre; The revenue funding to service the feasibility study for the Norman Experience is critical to service a completion of the visitor experience offer for the Castle; The revenue funding to develop the feasibility of the new bridge over the feeder in Bute Park is essential to service the finalisation of its capital funding requirement and upon completion is essential to service the whole development plan for the site; A number of critical requirements has materialised having now received further architectural and structural drawings that will increase the cost of the Interpretation Centre.
Seek to develop a museum at the site of the Old Library, fit for a European Capital City to tell the story of Cardiff. We will submit a bid to the Welsh Assembly Government for development funding by December 2006 and issue tenders for the detailed design and costing by March 2009 with the planned completion of the project in 2011.
Good News Brunel exhibition opened in October, attracting 7546 visitors by the end of the year.
Page 6 of 52 PERFORMANCE REPORT
Economic
Provide a high quality retail experience and destination by taking forward the St David’s 2 Programme, which will include a new central library and major public realm improvements with completion of the retail element of the project by December 2009.
Good News Completed relocation of St David's 2 Project Office from The Hayes to Southgate House; Section of Bridge Street closed off 15/10/06 and communication managed; Bovis preparing to commence piling for the John Lewis development; Park and Ride implemented for the City at Leckwith and Crown Way; Tenders sought and returned for the adaptations to Dominions Way, tenders are within budget allocated; St John's Churchyard lease completed preparing for start on 15/01/07; Delegated Powers sought for Dominions Way Stacks and support and lease finalised to allow works to commence; Major issue developed with congestion and gridlock on Bute Terrace due to traffic management layout. Meetings held with T.I.W. and layout revised to allow faster egress from City. Monthly communications meeting now diarised with Traffic and Highways to manage the traffic changes in the City and improve communication with Stakeholder.
Issues to Monitor and Associated Actions Continue to progress Dominions Way stacks and support to programme Discharge conditions to complete development agreement; Sign off new library scheme and commence ground works; Develop and finalise library fit out brief and procure; Project Manager appointed for the New Library to ensure the position is filled before contract is in place in the New Year.
Issues of Concern and Associated Remedial Action Possibility of further Public Inquiry by CCC to implement pedestrianisation orders, decision needed to be taken by Transport, Infrastructure and Waste dependent on TRO outcome.
Attract and initiate major national and international events and performances with partner organisations utilising the major venues and infrastructure within the city through the implementation of the Cardiff 2006 Events Programme in December 2006.
Good News Cardiff Marathon (Barnardos) The events team supported the logistics and event management of this event which attracted over 7,000 participants and the half and full marathons. From 2007 this will be a half marathon only within the city centre but not ending at the Millennium Stadium.
Cardiff Round Table's Sparks in the Park The events team supported the logistics and safety management of this event which attracted over 17,000 into Coopers field, with new partners Real radio and Legal & General. This new partnership resulted in one of the most successful events to date.
Wales Rally GB This final leg of the World rally Championship once again put Cardiff and Wales on the map globally and received excellent scrutiny reports for FIA for technical and event management.
Christmas Lights Switch On A partnership with BBC Worldwide enabled the Tweenies to come to Cardiff to switch on the city's Christmas lights and mark the start of the Christmas trading period. Over 5,000 people came into the city for the event and the start of late night shopping.
Christmas in Cardiff bay The team supported the Cardiff Harbour Authority staging its annual Light switch on at the Norwegian Church with visitors from Cardiff's partners city in Norway, Hoerderland hosted by the Lord mayor.
Cardiff's Winter Wonderland Despite 27 days of rain the event continued to provide a landmark Christmas event for the city attracting over 300,000 visitors and 69,000 skaters on the BMI Baby open air ice rink.
New Year's Eve Celebrations Despite severe weather and cancellations UK wide, Cardiff's New Year’s Eve celebrations went ahead and attracted 30,000 visitors to celebrate the New Year, including national BBC and press coverage of the capital's celebrations alongside London, New York, Sydney and Blackpool. Page 7 of 52
PERFORMANCE REPORT
Economic
Establish a Physical Activity Strategy and Action Plan in consultation with partner organisations and aligned to the Welsh Assembly Government Strategy document ‘Climbing Higher’ by March 2007. This will aim to increase participation in physical exercise for all people in the city, particularly young people.
Good News PQA process adopted for Physical Activity Strategy. Project Panel set up and meetings commenced. WAG / SCW Next Steps funding achieved for 19 projects with approx value of £340k. Scrutiny enquiry has been briefed.
Review the potential for Cardiff to become a significant Cruise Ship port in conjunction with Associated British Ports and the Welsh Assembly Government by March 2007.
Good News ABP South Wales with Travelscope (a tour operator and cruise charter company), chartered the ship Athena to dock in Cardiff for 300 of its staff for their Christmas party. This was an opportunity to showcase the viability of Cardiff as a port.
Review the existing infrastructure, operations, activities and performances programmed within Cardiff’s major cultural venues and site specific major cultural events, to identify gaps and/or potential for development and enhancement, to realise the full scope of Cardiff as a designated UK Centre of excellence and cultural tourism destination by March 2007.
Good News Draft report has been prepared.
Issues of Concern & Associated Remedial Action Continuation of work / consideration of draft report held pending outcome of other related budgetary issues.
Take forward the Parks Partnership Programme and the Parks and Green Space Strategy by March 2007 with the assistance of the Heritage Lottery Fund and other funding agencies. This will deliver a refurbishment programme for Cardiff’s major Parks and sports pitches over the next 10 years.
Good News Strategy to be considered by Scrutiny in March and by the Executive in April. The Executive has approved Cefn Onn to be the next park for HLF funding. Eight applications have been received for the post of Project Manager for Bute Park. Short listing is currently taking place with interviews likely to be held end of January / early February.
Implement the Bereavement Strategy to address the major issues facing Bereavement Services over the next 10 to 15 years. This will include sustainability, mercury abatement, land usage and funding for the refurbishment of the Bereavement infrastructure by March 2007.
Good News Separate file available on Bereavement Strategy actions & progress. Strategy implemented and majority of works within the action plan ongoing and to schedule at present. Cathays Friends Group established.
Issues of Concern and Associated Remedial Action Funding for and permission of Environment Agency still required for Thornhill Cemetery extension. Draft Invest to Save option currently with finance for comment.
Page 8 of 52 Economic Performance Report 2006/07 Indicator Indicator Title Previous Annual Quarter 1 Quarter 2 Quarter 3 Quarter 4 Current Status Comments Ref Year Target Progress Against Target (APR- (JUL-SEP) (OCT- (JAN- JUN) DEC) MAR) From Quarter 3 Result/Target CORKPI 5 Percentage of Allotments 72.02% 72.00% 74.77% 74.07% 74.24% Occupied. ☺ CUL/01 Number of paid attendances for NRA 396,000 120,723 42,320 159,424 SDH - 54,562 (target 62,911) NT Cultural venues. - 104,862 (target 107,000) Ticket sales for NT & SDH are up overall for the year, despite an unprecedented number of show ☺ cancellations at SDH. One month of pantomine sales not included as the January attendances will be included in qtr 4.
HA KPI 4 Customer satisfaction levels for 91% 92% Signage to the Barrage, Cafe and the Harbour Authority (%) toilet facilities were mentioned as areas that need to be improved. Plans for new purpose built Cafe including toilets, design on programme. Signage erected at all water bus stops
HA KPI 5 Number of attendances at 176,848 111,685 132,697 63,379 Achievement of annual target by Harbour Authority facilities. the end of Qtr4 will be influenced by weather conditions over the next quarter
HA KPI 6 Total income for the Harbour 349,505 68,176 98,225 108,949 Qtr1, Qtr2 and Qtr3 cumulative Authority figure of£275,350, which exceeds annual target of £255,000. Increased income from Car ☺ Parking and Mooring Fees in the first 3 quarters has exceeded this years income target
Page 9 of 52 Indicator Indicator Title Previous Annual Quarter 1 Quarter 2 Quarter 3 Quarter 4 Current Status Comments Ref Year Target Progress Against Target (APR- (JUL-SEP) (OCT- (JAN- JUN) DEC) MAR) From Quarter 3 Result/Target HPPB 29 Number of Funerals arranged 66 80 28 26 52 Previous relevant period - Qtr 3 through City & County of Cardiff 05/06. Funeral Service. ☺
KPI 1 Visits/Attendances (Casual 1,679,091 1,712,673 434,613 429,945 353,226 Activities) to Sports and Leisure Centres (8 DSU Sites)
KPI 22 Total Number of Live Stretch 34,080 31,720 9,690 10,300 10,631 Cards ☺ KPI 3 Visits/Attendances at 309,893 316,090 70,485 92,343 98,447 (Previous relevant period - Qtr 3 Community Halls. (This does 05/06) not include St. Mellons and ☺ Insole Court) KPI 8 Visits/Attendances to Libraries 2,099,336 2,036,264 341,006 318,474 266,067
L/SV01 Visits / attendances at Cardiff NRA 114,630 34,419 24,530 30,751 Separate attendance figures for Athletics Stadium. relevant period in 05/06 not ☺ available, arrow based on Qtr 2 comparison.
L/SV02 Visits / attendances to Central NRA 24,722 6,169 13,509 8,049 Separate attendance figures for Gym. relevant period in 05/06 not available, arrow based on Qtr 2 ☺ comparison. At end of Qtr 3 the annual target has already been exceeded.
L/SV03 Visits / attendances to Cardiff NRA 27,975 7,059 9,580 7,491 Separate attendance figures for Riding School. relevant period in 05/06 not ☺ available, arrow based on Qtr 2 comparison.
Page 10 of 52 Indicator Indicator Title Previous Annual Quarter 1 Quarter 2 Quarter 3 Quarter 4 Current Status Comments Ref Year Target Progress Against Target (APR- (JUL-SEP) (OCT- (JAN- JUN) DEC) MAR) From Quarter 3 Result/Target Local02 Leisure Operations - Rate of 65% 63% 64% 64% 53% (Previous relevant period - Qtr 3 Recovery 05/06) PA 08 Number of individuals who take 638 663 195 191 140 (Previous relevant period - Qtr 2 up the exercise referral from 06/07) their GP. ☺ PA 14 Number of library PC half-hour 478,110 499,291 114,468 90,665 89,069 (Previous relevant period - Qtr 2 sessions 06/07) TE1 Number of centre users assisted 2,237 0 643 509 423 Cardiff South Enterprise Centre into employment by LTE and On still closed following the fire. Ely Site Partner Organisations. Enterprise Centre also closed to employers and job seekers for December due to flash flood. Also included in this quarter is the ☺ Christmas period, which is the quietest time of the year re job outcomes and assisting employers with recruitment (all centres closed for Christmas week).
VM 1a Number of attendances at NRA 200,156 66,631 80,256 35,360 Currently on target to meet Cardiff Castle annual target of 200,160, only require 17,913 attendances for the whole of the final quarter. ☺ Paid admissions have increased by 11.63% on this time last year.
VM 1b Number of attendances at City NRA 68,388 13,065 12,665 26,317 Decline due to no conferences Hall being held at City Hall during both August and September due ☺ to kitchen refurbishment. This has made a recovery in Q3. Q4 now requires 16,341 attendances to reach target.
Page 11 of 52 Indicator Indicator Title Previous Annual Quarter 1 Quarter 2 Quarter 3 Quarter 4 Current Status Comments Ref Year Target Progress Against Target (APR- (JUL-SEP) (OCT- (JAN- JUN) DEC) MAR) From Quarter 3 Result/Target VM 1c Number of attendances at NRA 15,164 4,265 8,955 5,460 Attendances increased due to County Hall increase in wedding functions. ☺ Annual target has been reached in the first three quarters.
VM 2a Total income for Cardiff Castle NRA £1,107,914 £367,480 £496,296 £241,039 Annual target for total Castle income achieved. Balancing figure of catering concessions ☺ and income total £1,107,555 at December 2006 with Catering for Dec to follow VM 2b Total income for City Hall NRA £538,419 £160,737 £119,262 £151,717 On target to achieve annual ☺ target, require £106,700 in Q4. VM 2c Total income for County Hall NRA £51,324 £13,096 £15,379 £12,265 Increase in weekend wedding bookings. Require income of ☺ £10,585 in Q4 to achieve annual target. VM 3a Customer satisfaction level for NRA 85.0% 84.9% 85.7% 87.4% Annual Target achievable in final Cardiff Castle ☺ quarter. VM 3b Customer satisfaction level for NRA 85.0% 86.0% 87.3% 89.9% Annual Target achievable in final City Hall ☺ quarter. VM 3c Customer satisfaction level for NRA 85.0% 84.4% 84.9% 85.6% Annual Target achievable in final County Hall ☺ quarter.
PLA/004 (c] The percentage of householder 79.48% 82.00% 78.89% 78.75% 72.35% We have not met the planning applications householder target given that we determined during the year have persued a balance between within 8 weeks speed and quality of decision making KPI 05 Number of Confirmed Projects 33 36 10 12 14 Target Exceeded in Higher Value-Added Sectors. ☺
Page 12 of 52 Indicator Indicator Title Previous Annual Quarter 1 Quarter 2 Quarter 3 Quarter 4 Current Status Comments Ref Year Target Progress Against Target (APR- (JUL-SEP) (OCT- (JAN- JUN) DEC) MAR) From Quarter 3 Result/Target
☺ Unlikely to meet May meet annual Likely to meet annual target annual target target Declining against Static in comparison Improving against previous previous relevant with previous relevant relevant period period period NRA No results available
Page 13 of 52
PERFORMANCE REPORT
Environmental
QUARTER 3 - 2006/07
To bring about the sustainable enhancement and management of Cardiff’s river valleys and countryside through preparing and implementing Action Plans for each river valley and implementing the Council’s Countryside Strategy. Three River Valley Action Plans to be prepared by March 2008, delivery on-going.
Good News Ely Valley Action Plan approved and Steering Group established, workshop in Autumn 2006. Work on schedule for Taff Corridor Action Plan for 2007. Bid for CCW funding for 2007/08 in progress.
Issues to Monitor and Associated Actions Implementing Ely Valley Action Plan and preparing Taff Corridor Action Plan. Continue to report to Steering Group for River Ely and establish Steering Group for River Taff.
Issues of Concern and Associated Remedial Action Securing adequate funding from 2007/08 CCVW partnership programme and continued partner support. Bid to CCW will include monies for River Valleys Initiative.
Progress a sustainable development agenda to ensure that sustainability is integrated into the Council’s policies and practices through the establishment of a Sustainable Development Action Plan 2006-09 by April 2006, the production of a draft Climate Change Action Plan with partners by December 2007 and the gaining of Green Dragon Environmental Standard Level 1 by April 2007.
Good News Following the approval of the Sustainable Development Action Programme in October, the Council achieved corporate registration to level 1 of the Green Dragon Environmental Standard in December 2006. Staff vacancies have been addressed with the recent filling of both Team Leader and the Sustainability Officer posts.
Issues to Monitor and Associated Actions The Climate Change Action Plan is being progressed through internal partnerships. Work has commenced on meeting the targets set down in the Action Programme.
Issues of Concern and Associated Remedial Action The Unit's resources remain depleted until a Group Leader position has been filled. As a result, some targets will be difficult to achieve.
Achieve a step change in the appearance of the city streetscape through the integrated and joined up approach to the management of the street environment by March 2009.
Good News ·City listed as top five finalist in Cleanest City Competition. ·New depot facilities being built, new vehicles added to fleet and new uniforms for staff. ·Revised working practices leading to emphasis on community sweepers in targeted Zone 2 areas. ·Roll out of wheeled bins helping street cleanliness. Smoking related litter secondment post in place.
Issues to Monitor and Associated Actions Work in progress to implement policy decision to bring cleansing of Council land under one department. Two year staged process of implementation. This will incorporate revised structure, transfer of staff and resources, initially within TIW, for commencement April 2007, and full implementation 2008. Detailed report to go to EBM in February.
Page 14 of 52
PERFORMANCE REPORT
Environmental
Obtain and focus resources that will then visibly improve the condition of the city’s roads by producing a Highway Asset Management Plan by March 2007.
Good News The Highway Asset Management Plan Report was endorsed at EBM on 12.10.06. Methodology has been developed to evaluate risk management of the three key considerations identified.
APSE Performance Networks Awards 2006:-
a. Overall most improved performer in the Highways and Winter Maintenance category. b. A finalist for the most improved performer in the Street Lighting category.
Extra funding from WAG to address backlog.
Issues to Monitor and Associated Actions Risk Management of the three key considerations:
a. Failure to discharge statutory duties. b. Any shortfall in gap funding needs to arrest further deterioration of assets. c. Failure to meet Highway Maintenance Code of Practice standards.
Monitoring actions for identified risks required as follows:-
a. Via budget monitoring and business performance review including PI’s/service requests/Complaints. b. Provision of gap funding risk analysis August 2007 to inform 2008/09 budget setting process. c. Development of gap analysis of achievable provision compared with Highway Maintenance Code of Practice standards.
Better manage traffic flow and parking and reduce congestion by developing Controlled Parking Zones and Decriminalised Parking Enforcement by November 2007 with additional park and ride facilities being developed by March 2009.
Good News CPZ and DPE - public consultation completed. CPZ scheme modified to take account of public concerns. Executive has resolved to proceed with DPE and CPZs. Target “go-live” date is November 2008.
Provision of Park and Ride: Focus on Llanrumney Bid for capital funding 2007/08. Planning approval to be sought by March 2007. Environmental Impact Assessment underway.
Issues to Monitor and Associated Actions · Engagement and progress of DPE consultant and CPZ consultants
· Progress of application to national Assembly for transfer of powers
· Engagement and mobilisation of parking contractor
Issues of Concern and Associated Remedial Action · Quantity of CPZ work to do in time available – split into 2 contracts with 1 consultant designing each
· Failure of ICT systems at “go-live” – trial new systems over 3 months prior to “go-live”
· Enforcement not ready at “go-live” – deploy attendants on street 1 month prior to “go-live”
Page 15 of 52 PERFORMANCE REPORT Environmental
Create a cleaner, safer, better environment by developing and integrating the Council’s educational and enforcement activities to address holistically any abuse of the environment and buildings and its damaging effects on the local neighbourhoods of the residents of Cardiff by March 2007.
Good News ·Enforcement unit exceeding targets for payments of Fixed Penalty Notices. FPN income being used to support Smoking Related Litter Project.
·City listed as top five finalist in Cleanest City Competition. Policy paper already produced on move to Council wide Environmental Enforcement.
·Considerable success in joint working with Fire Service on Arson Reduction and police on Anti Social Behaviour and environmental Crime. Active participant in SE Wales Flytipping forum
Issues to Monitor and Associated Actions Policy report on graffiti to go to March EBM and report on dog fouling to April EBM. Work also underway to transfer associated enforcement work into unit from other parts of TIW. Preparation under way for new waste offences and penalty notices.
Issues of Concern and Associated Remedial Action Impact of forthcoming change in legislation on smoking – could lead to increased littering and associated offences.
Ensure we improve recycling and composting through the Waste Management Strategy by working in partnership with other authorities to deliver landfill diversion and supporting infrastructure by September 2008.
Good News Implementation of kerbside roll out programme progressing to schedule. Number of bring points now over 100, further sites under consideration.
Waste Transfer Station -Environmental Impact Assessment underway, this is required to support the Planning Application. Detailed plans of facility completed, site investigation works in progress to complete the design of the roads infrastructure.
Cleansing Depot - Lamby Way Depot. Extension of buildings with car park on adjacent available Council land now being tested with Planners. Detailed office plans completed, tender process underway.
New HWRC [West] Planning permission obtained. Tender award reports complete. Contractor on board, start date to be agreed
Implement improved HWRC at Waungron Road. Design and Build to standard layout. Progress to Planning. 2007/08 Scheme.
New HWRC [North] Site search complete,discussions ongoing to tie in with Llanedeyrn Park & Ride Scheme.
New In Vessel Composting Unit Site location identified and being tested with Planning Authority and Environment Agency. Expressions of Interest and draft OJEU notice drafted. Awaiting EBM February 2007 for Authority to invite tenders.
Residual Waste Treatment Market testing complete - 21 returns, Fortnightly Regional Meetings have been set up to continue progress.
Issues to Monitor and Associated Actions
New MRF Enhancement Works Procurement of additional equipment. Tender Specification complete, meeting held with Bollegraaf Recycling to discuss project programme and installation of equipment.
New HWRC (West) - Awaiting EA confirmation that planning condition is met Implement improved HWRC at Waungron Road - Progress subject to new HWRC (West) opening New in Vessel Composting Unit Site – Planning
Issues of Concern and Associated Remedial Action New HWRC (North) - Site availability Page 16 of 52
PERFORMANCE REPORT
Reduce homelessness by reviewing and amending the existing Homelessness Strategy to focus on homeless prevention by holding a multi-agency consultation process by August 2006, with the resulting action plan being implemented in April 2007.
Good News Action plan & strategy development progressing. S180 funding from WAG has recently enabled a review of Cardiff's Homeless Service to be undertaken. This review states "Despite high housing demand the Council has eliminated the use of B & B accommodation. This is a significant achievement and the first council in Wales to achieve this target. Cardiff is also the only large council in England and Wales to eliminate the use of B & B accommodation".
Issues to Monitor and Associated Actions Review of existing temporary accommodation standards is ongoing and findings of surveys due to report in February 2007. Need to monitor closely the national policy of early prison release as this will cause an increase in homeless applications and the need to provide temporary accommodation, which in turn could have a knock on affect on the potential of using B & B.
Issues of Concern and Associated Remedial Action Due to lack of availability of social housing the target set for the length of time in temporary accommodation is unachievable. Alternative solutions to discharge duty are being considered.
Reshape the development, implementation and monitoring mechanisms of the Local Housing Strategy in line with the Wales Audit Office recommendations by September 2006.
Good News Revised framework for developing and consulting on the LHS in partnership with key stakeholders has been developed. Implementation of arrangements set out in framework will commence in January 2007. Local Market assessment commissioned in conjunction with Vale of Glamorgan & contribution to costs received from all RSL's.
Issues to Monitor and Associated Actions Final version of guidance issued by WAG in December 2006. Development of LHS progressing in accordance with new guidance. Local Market Assessment will not be completed until June 2007.
Issues of Concern and Associated Remedial Action In response to concerns raised by local authorities, WAG have extended deadline for submission of the Local Housing Strategy to 30th June 2007. Development of LHS progressing within this revised timeframe although is a very tight deadline considering the Local Market Assessment will inform the strategy.
Remain on target to meet the Welsh Housing Quality Standard by implementing improved processes including a review of the current structures by November 2006.
Good News Phase 1 of restructure now implemented and Commissioning Team in post from January 2007. Draft HRA Business Plan currently going through political approval process. On target for April submission to WAG. Currently predicting full spend on Capital Programme 2006/07.
Issues to Monitor and Associated Actions Robust performance monitoring framework and processes to be developed by Commissioning Team. Review of kitchens and bathrooms programme will ensure value for money and most effective use of resources.
Issues of Concern and Associated Remedial Action WAO report into our approach to meeting the WHQS due shortly, any improvements and actions will be implemented and reported through political processes.
Page 17 of 52
PERFORMANCE REPORT
Develop a strategic approach to neighbourhood renewal by preparing a Neighbourhood Improvement Programme by January 2007.
Good News Final version of Neighbourhood Improvement Programme has been drafted, taking on board consultation feedback and up-to- date neighbourhood statistics.
Issues to Monitor and Associated Actions Following consideration by Communities, Housing & Social Justice Portfolio in January, the Neighbourhood Improvement Programme is to be reported to the Executive in February for approval.
Issues of Concern and Associated Remedial Action Ensuring commitment across the Council and partner organisations to neighbourhood improvement priorities identified in the programme. Establishment of Programme Panel being considered under Cardiff Connections Programme Board.
Regenerate our local shopping centres by developing a strategic framework which will prioritise a course of action by March 2007.
Good News A strategy for the regeneration of Local & Neighbourhood Shopping Centres - which identifies priority centres for improvement - has been drafted in consultation with other relevant service areas.
Issues to Monitor and Associated Actions Following consideration by Communities, Housing & Social Justice Portfolio in January, the Local Centres Strategy is to be reported to the Executive in March 2007, for approval.
Issues of Concern and Associated Remedial Action Implementation of the strategy is dependant on funding approvals. A bid for 3 year funding is under consideration in the Council's capital programme for 2007/08 - 2009/10.
Page 18 of 52 Environmental Performance Report 2006/07 Indicator Indicator Title Previous Annual Quarter 1 Quarter 2 Quarter 3 Quarter 4 Current Status Comments Ref Year Target Progress Against Target
(APR- (JUL-SEP) (OCT-DEC) (JAN- JUN) MAR) From Quarter 3 Result/Target BEN19 Percentage of new claims 89.35% 95% 94.3% 86.3% 92.1% There has been considerable processed within 14 days improvement in this indicator of all information received compared to quarter 2. While this remains below target it is good performance and is above the DWP target of 90%. The 95% target has been set following a recommendation by the Benefit Fraud Inspectorate when they inspected the Benefits Service. Likelihood of meeting target dependant on IT performance. The difficulties encountered during quarter 2, following the implementation of new computer software, have now been overcome, by the reprioritising of staff resources. The backlog of benefit work has been cleared and the previous good performance in new claims processing times has been resumed.
BNF/002 (a) Speed of processing: 35.99 36 28.1 36.66 33.17 It is pleasing to see a reduction in the Average time for time taken to process new claims and processing new claims that this is now below target. Again ☺ the likelihood of meeting targets dependant on IT performance.
CF004 Number of public education 110 40 9 16 26 A total number of 26 events organised / events/workshops etc have been participated in (i.e. facilitated by the CF team this workshops, caravan quarter. This increase due to C1st events, presentations) ☺ awareness-raising sessions and consultation events. The annual target will be increased in 07/08
Page 19 of 52 Indicator Indicator Title Previous Annual Quarter 1 Quarter 2 Quarter 3 Quarter 4 Current Status Comments Ref Year Target Progress Against Target
(APR- (JUL-SEP) (OCT-DEC) (JAN- JUN) MAR) From Quarter 3 Result/Target CMS014 The % of Planned Gas 91.3% 95.0% 25.5% 53.7% 72.6% Cumulative indicator. On track to Servicing carried out at the reach annual target. end of the period ☺
CS03 Violent crimes in Cardiff to 5,985 5,687 1,792 1,937 1,728 The Community Safety Task decrease by 10.5% or be Group have set very challenging no more than 5687 targets for the year, which are offences shared with the Police Service. Each crime type has it's own multiagency task group which meets on a monthly basis and looks at things like recent hotspots and crime trends, best practice elsewhere and new ideas for initiatives. The violent Crimes target will not be met (the projected number of violent crimes for 2006/07 is currently 7,267). Some of the recent work in the city centre has included road closures (St Mary's Street) and the introduction of taxi marshals over the Christmas period (now extended to March) to reduce violence amongst night time drinkers. There has also been encouragement to report other types of violence such as Hate Crimes or Domestic Violence.
Page 20 of 52 Indicator Indicator Title Previous Annual Quarter 1 Quarter 2 Quarter 3 Quarter 4 Current Status Comments Ref Year Target Progress Against Target
(APR- (JUL-SEP) (OCT-DEC) (JAN- JUN) MAR) From Quarter 3 Result/Target CS04 Domestic burglaries in 2,084 1,904 491 495 658 The domestic burglaries target Cardiff to decrease by looks unlikely to be met (the 8.6% or be no more than projected number of domestic 1904 offences burglaries for 2006/07 is currently 2,192), however this is still an improvement on the baseline figure of 2726 of 2005. The HomeSafe lock fitting service is part of the Burglary task group and works closely with the police and other agencies on targeting hardening measures for victims of domestic burglary. The Police and Trading Standards have worked on awareness raising campaigns which have kept instances of distraction burglary very low.
CS05 Autocrime in Cardiff to 10,221 9272 2,881 2,737 3,142 The car crime figures in Cardiff decrease by 9.1% or be no are at a much higher than average more than 9272 offences level and the task group has recently looked at options like improving abandoned/ untaxed vehicle removal, placing signs reminding drivers to remove valuables from cars and purchasing covert surveillance equipment designed to help catch car thieves. The Partnership has also recently successfully bid for a number of CCTV cameras to be placed in car parks in Canton. The target looks unlikely to be met (predicted number of autocrime offences for 2006/07 is currently 11,680).
Page 21 of 52 Indicator Indicator Title Previous Annual Quarter 1 Quarter 2 Quarter 3 Quarter 4 Current Status Comments Ref Year Target Progress Against Target
(APR- (JUL-SEP) (OCT-DEC) (JAN- JUN) MAR) From Quarter 3 Result/Target HANR 01 Vacant Local Authority 1.58% 2% 1.34% 1.35% 1.66% The % of void to stock for this stock as % of overall stock quarter stands at 1.66% which is below the target set at 2%. At the quarter end there were 229 vacant ☺ properties with our stock levels at 13,827. The aim is to reduce this target by the end of the year to 1.5%. HANR 06 The average number of NRA 56 82.1 77.22 70.81 Short term voids are properties that calendar days taken to re- do not require major specialist works, let short term voids. but in some cases costly repair works. Within the criteria of "Short Term" voids there are some properties which are more difficult to let, due to age designation, location and property type e.g. bedsit. Since April 06 there have been 985 short term voids brought back into use, with 489 during quarter 3.
HANR 07 The average number of NRA 170 507.13 493.3 484.24 Long term voids are properties that calendar days taken to re- require major specialist works to let long term voids. either refurbish/redesign. This often involves partnership working to acquire funding to carryout the works. This makes it very difficult to achieve the target, however the good news is that more there are less properties being held awaiting funding as in previous years due to the success of partnership working. 2004/5 = 30 properties. 2005/6 = 4 properties.
Page 22 of 52 Indicator Indicator Title Previous Annual Quarter 1 Quarter 2 Quarter 3 Quarter 4 Current Status Comments Ref Year Target Progress Against Target
(APR- (JUL-SEP) (OCT-DEC) (JAN- JUN) MAR) From Quarter 3 Result/Target HLS/001 (a) The total amount of rent 2.07% 2% 1.84% 1.90% 1.69% The new arrears procedure is now arrears owed by current fully operational and it is very tenants as a percentage of pleasing to see that this is having a the total rent collectable ☺ positive effect on the level of arrears for the financial year (These figures exclude court costs)
HLS/002 The average number of 63.45 56 85.32 65.9 58.77 There continues to be a marked calendar days taken to re- improvement on the time taken to let let all local authority vacant properties. In December the dwellings that have been monthly target was achieved and let during the financial year reduced by 9 days If it had not been for the Christmas break the quarterly target of 58 days would have been met.
HHA/001 (a) The number of homeless 185 10 47 40 0 The definition of this PI has caused families with children who problems to the process of collating have used bed and the relevant data. Part B of this PI breakfast accommodation and the other PI's in the set refer to during the year, except in all forms of temporary emergencies. accommodation while this PI is specific to B&B use only. All other forms of accommodation have now been excluded when collating this PI and the result is now showing that there are zero persons in B&B accommodation which has been the situation since August 06.
HHA/008 (b) The percentage of NRA 60% 50.10% 74.01% 69.96% Still well above target. Currently homeless presentations working on back log which reduces decided within 33 working ☺ overall percentage days
HLS/010 (a) The average number of NRA 1 1.49 1.33 0.75 Performance has improved compared calendar days taken to to the previous quarter, with 89% of complete Emergency all repairs being completed within repairs. target.
Page 23 of 52 Indicator Indicator Title Previous Annual Quarter 1 Quarter 2 Quarter 3 Quarter 4 Current Status Comments Ref Year Target Progress Against Target
(APR- (JUL-SEP) (OCT-DEC) (JAN- JUN) MAR) From Quarter 3 Result/Target HLS/010 (b) The average number of NRA 7 8.01 9.25 8.79 Over all performance has improved calendar days taken to compared to the previous quarter, complete Urgent repairs. with 70% of all repairs being completed within target.
HLS/010 (c) The average number of NRA 42 26.17 27.48 25.66 Overall improvement compared to calendar days taken to the previous quarter. complete Non-urgent ☺ repairs.
KPI.1 / DV 1 Number of new social 205 185 2 91 55 Number of completions this quarter housing units (the has exceeded expectations. Should definition of new units: now achieve the annual PI figure. Properties that have been refurbished and newly ☺ constructed dwellings)
PSR/001 The percentage of unfit 4.14% 3.41% 0.63% 1.19% 2.10% Cumulative indicator. A large private sector dwellings proportion of the result derives from made fit, closed or the number of completed demolished through direct Improvement Grants. This figure action by the local ☺ increases in the second half of the authority. year once the grant approval process has been completed, it is hopeful that the annual target will be met.
PSR/002 The average number of 781 560 651 608 646 We have a slight decline against last calendar days taken to quarter, this is primarily due to our deliver a Disabled Facilities allocating £600k to address the Grant. lowest category of recommendation who would by nature of the OT recommendations been waiting the longest. At the end of the quarter there were 558 clients on the DFG waiting list.
Page 24 of 52 Indicator Indicator Title Previous Annual Quarter 1 Quarter 2 Quarter 3 Quarter 4 Current Status Comments Ref Year Target Progress Against Target
(APR- (JUL-SEP) (OCT-DEC) (JAN- JUN) MAR) From Quarter 3 Result/Target HANR 02 The % of tenants from the 76.36% 80% Annual indicator 73.08% Survey conducted Sept 2006. 1,023 Annual Survey who are responses received with a response satisfied with: a) rate of 25.6%. Most serious problems Neighbourhood as a place are rubbish, vandalism, and other to live crime. HANR 03 The % of tenants from the 74.06% 70% Annual indicator 70.46% Survey conducted Sept 2006. 1,023 Annual Survey who are responses received with a response satisfied with: (b) rate of 25.6%. Most serious problems Condition of Property ☺ are rubbish, vandalism, and other crime.
HANR 04 The % of tenants, from the 67.16% 70% Annual indicator 89.21% Survey conducted Sept 2006. 1,023 Annual Survey, who found responses received with a response it easy to make contact rate of 25.6%. Most serious problems with the correct person to ☺ are rubbish, vandalism, and other deal with their enquiry crime.
HANR 05 The % of tenants, from the 68.44% 70% Annual indicator 64.95% Survey conducted Sept 2006. 1,023 Annual Survey, who felt responses received with a response their landlord took account rate of 25.6%. Most serious problems of their views when making are rubbish, vandalism, and other decisions crime. STS/001 The percentage of 93.75% 90% 93.33% 95.31% 85.48% Seasonal factors on Quarter 3 result. highways and relevant land The indicator is measured in terms of inspected of a high or highways only, WAG proposes a acceptable standard of change to this PI for 2007/08 cleanliness T/KPI 125 Number of Formal NRA 123 27 32 24 Complaints Received ☺
T/KPI22 Number of Park and Ride 25,721 28,456 5,734 7,128 14,211 cars (ie. customers) for Saturday & Sunday ☺
Page 25 of 52 Indicator Indicator Title Previous Annual Quarter 1 Quarter 2 Quarter 3 Quarter 4 Current Status Comments Ref Year Target Progress Against Target
(APR- (JUL-SEP) (OCT-DEC) (JAN- JUN) MAR) From Quarter 3 Result/Target THS/009 The average number of NRA 6 7.32 8.26 5.87 Data for Quarter 1 and 2 amended calendar days taken to following clarification on repair street lamp failures interpretation of PI definition from during the year LGDU WMT/001 The percentage of 8.19% 10% 7.65% 9.14% 11.38% The effects of kerbside collection now (bi) municipal waste reused following through. (Quarter 1 and 2 and/or recycled. ☺ data amended to address MSW 'collected' going into MRF).
WMT/001 The percentage of 3.93% 10% 6.64% 7.74% 6.61% Kerbside collection and seasonal (bii) municipal waste effects on result. (Quarter 1 and composted or treated Quarter 2 data amended to address biologically in another way. MSW 'collected' going into MRF).
WMT/002 The total tonnage of bio- 96,825.45 97,985 24,926.27 23,332.46 21,468.85 Risk of £200 per tonne fines avoided. (a) degradable municipal (Quarter 1 and Quarter 2 data waste sent to landfill. amended to address MSW 'collected' going into MRF). Harder every year to meet tonnage target as more ☺ waste is created within Cardiff and the current position is that we are on target to meet expectations until 2009/10
☺ Likely to meet annual Unlikely to meet May meet annual target annual target target Declining against Static in comparison Improving against previous relevant with previous relevant previous relevant period period period NRA No results available
Page 26 of 52 PERFORMANCE REPORT
Social
QUARTER 3 - 2006/07
Improve the quality, efficiency and access to school buildings by developing, subject to Council approval, costed implementation plans which will address the issues identified in the Council’s School Organisation Plan, School Asset Management Plan and the Disability Access Strategy with consultation taking place on proposals for the reorganisation of schools by November 2006.
Good News Children & Young People Scrutiny Committee has looked at the data and was satisfied that the pupil projections were based on a robust methodology and could be relied upon for planning purposes, and that sound methodologies were used for calculating capacities. This was passed to the School Sub Committee for consideration in January. Fast track proposals, which included six amalgamations, two Integrated Children's Centres (ICC's), four Welsh medium starter classes and the relocation of Ty Gwyn Special school, were considered by School Sub Committee who expressed the view that they should proceed to Executive for consideration.
Raise standards achieved by all learners of all ages, but especially those with additional learning needs, through well considered and collaborative strategies which will impact on basic skills, school attendance and behaviour, special educational needs and the effective inclusion of vulnerable groups in purposeful learning through the production of a single education plan with a strategy for raising standards for all learners adopted in September 2006.
Good News Further improvements at KS1, KS2 in line with or above Wales averages; similar position at KS3; further improvement at KS4 for proportion achieving 5 grades A*-C, CSI of 2% and of average points score of 1 point; improvement in proportion achieving 5 grades A*-G of 1%; still below Wales averages at KS3 and KS4; significant developments in transition planning and support for cross- phase moderation of teacher assessment. Encouraging improvement this year in achievement of looked after children and Traveller children. Achievement of minority ethnic groups varies as before. Continuing gap between boys’ and girls’ achievement but narrower than for Wales. Roll out electronic tracking tool to all schools in spring term 2007 accompanied by half day’s training. All planned strategies are in place in relation to attendance and behaviour. Decrease in number of permanent exclusions; attendance rates still problematic. Need to ensure strategies are developed as intended and that attendance in particular is recognised as a Council cross-cutting corporate priority. Anti-bullying strategy and awareness raising to be rolled out to all schools in March. Statutory timescales for preparing statements of special educational needs now being met.
Issues to Monitor and Associated Actions Need to re-assess work to raise standards at KS3 and KS4 and to bring together as secondary strategy; further work to do to secure improvement in the achievement of lower-attaining pupils and other groups vulnerable to under-achievement and decisions needed on funding mechanisms of special educational needs and of Ethnic Minority Achievement Service. Greater engagement with all stakeholders, including other Services and agencies and parents needed.
Issues of Concern and Associated Remedial Action Continuing areas of challenge are: quality of assessment and standards at KS3 and KS4 especially in the core subjects; quality of leadership in secondary schools; transition KS2 to KS3; continuing work to securing improvement in the achievement of groups vulnerable to under-achievement. Continuing need to secure improvements in attendance and aspects of behaviour. The single education plan and SLLS business plan address these matters.
Improve levels of social inclusion by developing schools with a community focus through the preparation of a strategic plan by November 2006.
Good News The strategic plan has been completed. Significant partnerships have been established at a strategic level with NCH and Healthy Schools Partnership. Themes have been identified to provide a clear steer for programme planning that underpins and reflects the priorities for schools.
Issues to Monitor and Associated Actions Final report has been deferred until June 2007.
Issues of Concern and Associated Remedial Action Schools need to reflect on their roles and responsibilities towards their community and consider and make progress on the use of school facilities as a community resource. Page 27 of 52 PERFORMANCE REPORT
Social
Produce a Single Education Plan which will draw together the key threads of action for improving learning opportunities and outcomes in Cardiff over the period 2006-2008 by September 2006.
Good News All completed, submitted to Welsh Assembly Government and published in full, summary and children and young people's versions on website.
Issues to Monitor and Associated Actions Implementation of the Plan to be monitored through regular reports to the Executive and Children and Young People's Scrutiny Committee.
Agree with a wide range of partners the Council’s vision for the role of adult and community education and produce with partners a strategic plan for the translation of that vision into reality with an audit taking place of all community education by September 2006.
Good News The Community Learning Strategy has been endorsed by the Cardiff Community Learning Network Management Group. The planning has been completed to formulate the mechanism of establishing a joint planning approach by all the community partners.
Ensure effective care planning for young people who are disabled and for those leaving care, making the transition to using adult services through implementation of a protocol for transition, within the Council and with external partners by March 2007.
Good News Work on a Transitions Protocol involving the local authority, the Assembly Government's Department of Education, Lifelong Learning and Skills (DELLS), Careers Wales, the Local Health Board, and Cardiff & Vale and Bro Morgannwg NHS Trusts, was completed in November 2006 and formally signed off by all parties. A review is due in April 2007 to capture any new pieces of relevant legislation.
Continue to safeguard children in partnership with other agencies through the establishment of a Local Safeguarding Children Board as required by the Children Act 2004, which will be responsible for ensuring the necessary inter-agency policies and procedures are in place for this area of work by October 2006.
Good News Initial Assessments completed within 7 days has remained above the 75% target for the second quarter.
The number of Child Protection cases allocated to a Social Worker rose from 84.8% to 91.7% this quarter.
Issues to Monitor and Associated Actions The percentage of child protection reviews carried out on time is below target. This is due to one review not being undertaken on time. To improve this figure managers are ensuring allocation of cases within agreed timeframes.
Issues of Concern and Associated Remedial Action The percentage of Core Assessments completed within timescale has fallen from 81.4% in quarter 2 to 46.0% in quarter 3. A re-alignment of fieldwork activity to take place early in the next financial year is aimed at increasing capacity which will in turn improve performance.
Page 28 of 52 PERFORMANCE REPORT
Social
Seek better outcomes for children who are looked after by the Council and develop and implement a corporate parenting strategy to support this by March 2007.
Good News Careplans in place has reached 70.4% this quarter with progress being made throughout the 3 months, and a result of 89.5% in December. This is due to a more assertive management of the process introduced in mid November. It is expected that the 90% target will be achieved in the next quarter.
The percentage of parents attending LAC reviews has increased by 20.9%, to 62.4% in quarter 3. Quarter 3 has seen this indicator exceed its target of 60%.
Issues to Monitor and Associated Actions The percentage of LAC reviews carried out within statutory timescales has increased from 90.6% to 94.9%, but remains below target. To improve this figure managers are ensuring allocation of cases within agreed timeframes.
Issues of Concern and Associated Remedial Action The number of Looked After Children has again risen; from 545 to 549. Actions to address this include scrutiny of care planning and so entry into the LAC system and an examination of more effective mechanisms of managing discharges.
The number of permanency plans in place at second review has seen a drop in the 3rd consecutive quarter, to 62.9% against a target of 100%. Management action to address this and the availability of coaching are aimed at improving performance.
The number of required statutory visits to looked after children has again fallen and is currently standing at 78.9% against a target of 100%. Management action to address this and the availability of coaching are aimed at improving performance.
Better match needs with services by making more effective use of resources, including reconfiguring services, according to agreed commissioning strategies by March 2008.
Good News The percentage of looked after children placed externally has begun to decrease and is now at 52.5%.
Protect victims and communities by working with key partner agencies to reduce offending by children and young people by 5% by March 2008.
Issues of Concern and Associated Remedial Action The number of first entrants to the Youth Offending Team has continued to rise throughout 2006/07. The target for this indicator was to reduce. Managers have been made aware of this and it will be closely monitored over quarter 4 to get it back on target.
Ensure services are effectively reviewed and monitored, and regulatory requirements are fulfilled through the incorporation of quality assurance systems for Children’s and Adult services to complement the corporate system for performance review and reporting by March 2007.
Issues to Monitor and Associated Actions The percentage of reviews taking place within agreed timescales has improved this quarter, but will continue to be monitored closely. The progress achieved by the Review Team against agreed priorities is being reported on a regular basis. Team managers are supported with individual reports to plan the review work of their teams.
Complete the implementation of the Unified Assessment Process for adults with partner agencies in Cardiff and the Vale which will make access to care more consistent through the establishment of a single point of entry by March 2007.
Good News The annual Social Service Inspection Wales Evaluation of Adult Services and Children’s Services has taken place andPage the 29report of 52 produced has been generally positive.
PERFORMANCE REPORT
Social
Make the process of getting help more effective for potential users of social services, by creating a single point of access for social services for adults by March 2007.
Issues to Monitor and Associated Actions The Contact and Assessment team in Adult Services acts as a single access point for older people and people with a physical/sensory disability. Discussions are ongoing regarding a single point for both health and social services.
Issues of Concern and Associated Remedial Action There are cost implications which need to be considered.
Better match needs with services by making more effective use of resources, including reconfiguring services, according to agreed commissioning strategies by March 2008.
Good News In recognition of the need to realign of resources with service need and implement a number of important projects within a relatively short time scale Adult Services will be benefiting from the offer of support from a number of sources. Project Management support will be provided by the Centre for Excellence and will include the creation of a programme panel linked to ‘Cardiff Connects’. An Adult Services manager has be allocated to the task of project coordination and progress chasing. European funded management support and training is being provided through Avispa. Support for improving financial systems will be provided through KPMG. The Social Services Improvement Agency is providing funds to support the joint procurement of long term care beds to improve choice for service users and reduce Delayed Transfers of Care.
A draft Accommodation Strategy has been produced and will be going out to wide consultation following presentation to Scrutiny Committee. The Strategy is one of the first in Wales and is being recognised as a good basis for future procurement and service decisions.
Cardiff has been allocated a grant of £775,000 for 2006 – 2008 for the introduction of Telecare. It is expected that this will fund at least 1000 installation and will support vulnerable people to remain in their own homes with an enhanced level of protection. The priority groups are people with a cognitive impairment, for example, people with learning disabilities or dementia, those people at risk of falling, those people who are in hospital but able to be discharged and carers, particularly those who are elderly. Opportunities to integrate telecare with telehealth will be considered through the telecare project group.
Provide a lead for the Social Care Workforce Development Strategy in ensuring that there is a sufficient and appropriately trained social care workforce across the statutory, voluntary and independent sectors to meet the assessed needs of children and adults March 2007.
Good News The Corporate Director chairs the Social Care Workforce Development Partnership Board. A comprehensive, cross sector training programme is in place to facilitate the achievement of NVQ training targets. The establishment of a cross sector NVQ Assessment Centre will assist smaller commissioned providers to meet their targets.
Issues to Monitor and Associated Actions The impact of re-commissioning of services needs to be monitored to identify and address variances from targets.
Page 30 of 52 Social Performance Report 2006/07 Indicator Ref Indicator Title Previous Annual Quarter 1 Quarter 2 Quarter 3 Quarter 4 Current Status Comments Year Target Progress Against Target
(APR- (JUL-SEP) (OCT- (JAN- JUN) DEC) MAR) From Quarter 3 Result/Target 6.SC.AS.00001 The Percentage of CPD NRA 0.0% 95.0% 96.7% evaluation returns rating provision grade 2 or better 6.SC.CA.004 (a) Percentage FSM uptake to NRA 0.0% 98.0% 99.7% eligibility (Primary & Special)
6.SC.CA.004 (b) Percentage FSM uptake to NRA 0.0% 67.0% 64.8% eligibility (Secondary)
CS CPR 3 CPR Caseload 260 313 341 338 The number of children on the CPR is more due to a decrease in the number of de-registrations rather than a signifcant increase in registrations. Action to ensure timely de- registrations is being undertaken.
CS LAC 3e LAC Caseload (not including 532 479 542 545 549 respite) CS LAC 44 Percentage of LAC placements NRA 52.7% 55.2% 52.5% with Independent Sector providers
CS LAC 47 Percentage of LAC Reviews with NRA 60.0% 43.3% 41.5% 62.4% parents present CS LAC 48 Percentage of LAC Reviews with NRA 55.6% 54.6% 53.9% child present
Page 31 of 52 Indicator Ref Indicator Title Previous Annual Quarter 1 Quarter 2 Quarter 3 Quarter 4 Current Status Comments Year Target Progress Against Target
(APR- (JUL-SEP) (OCT- (JAN- JUN) DEC) MAR) From Quarter 3 Result/Target EDU/001 Q Percentage of pupil attendance in NRA 90.5% 86.6% 88.0% 90.0% Q3 data covers Autumn secondary schools Term 2006
EDU/007 Q Percentage of pupil attendance in NRA 93.3% 90.3% 90.8% 93.5% Q3 data covers Autumn primary schools Term 2006. Results omit data from 44 (42%) of ☺ schools as data is not yet available EDU/008 (b) Q The number of pupils NRA 3.2 0.0 3.0 0.9 Q3 data for Autumn Term permanently excluded during the 2006 year per 1,000 pupils from ☺ Secondary school.
EDU/008(a) Q The number of pupils NRA 0.3 0.0 0.3 0.0 Q3 data for Autumn Term permanently excluded during the 2006 year per 1,000 pupils from ☺ Primary schools.
LL.004 The number of enrolments within NRA 0 11,500 11,667 community learning LL.014 The total number of members in NRA 0 5,589 5,589 No target - new PI. This the youth service figure accounts for the total number of young people accessing the provision
Referrals 1 Number of Referrals Received NRA 741 775 691
SCC/001 (a) The percentage of first 32.86% 90.0% 58.7% 51.4% 70.4% placements of looked after children during the year that began with a care plan in place.
Page 32 of 52 Indicator Ref Indicator Title Previous Annual Quarter 1 Quarter 2 Quarter 3 Quarter 4 Current Status Comments Year Target Progress Against Target
(APR- (JUL-SEP) (OCT- (JAN- JUN) DEC) MAR) From Quarter 3 Result/Target SCC/001 (b) For those children looked after 77.30% 100.0% 81.5% 70.4% 62.9% whose second review (due at 4 months) was due in the year, the percentage with a plan for permanence at the due date.
SCC/006 The percentage of referrals NRA 100.0% 87.7% 87.2% 89.6% As of this year the figure during the year on which a shown is I&A and CHAD decision was made within 1 combined. The business working day. process ensures decisions are made within 1 working day; being below 100% is due to human error i.e. timeliness of recording.
SCC/007 (a) The percentage of referrals that NRA 36.8% 38.7% 40.7% proceed to allocation for initial assessment during the year allocated to a social worker for initial assessment.
SCC/007 (b) The percentage of referrals that NRA 20.1% 19.9% 17.7% proceed to allocation for initial assessment during the year allocated to someone other than a social worker for initial assessment. SCC/008 (a) The percentage of initial NRA 75.0% 71.0% 88.6% 86.5% assessments carried out within 7 working days. ☺
SCC/008 (b) The average time taken to NRA 13 11.1 13.7 complete initial assessments that took longer than 7 working days to complete.
Page 33 of 52 Indicator Ref Indicator Title Previous Annual Quarter 1 Quarter 2 Quarter 3 Quarter 4 Current Status Comments Year Target Progress Against Target
(APR- (JUL-SEP) (OCT- (JAN- JUN) DEC) MAR) From Quarter 3 Result/Target SCC/009 (a) The percentage of required core NRA 70.0% 78.4% 81.4% 46.0% A re-alignment of fieldwork assessments carried out within activity to take place early in 35 working days. the next financial year is aimed at increasing capacity which will in turn improve performance.
SCC/009 (b) The average time taken to NRA 124.7 122.6 139.2 complete those required core assessments that took longer than 35 days. SCC/013 (ai) The percentage of open cases of NRA 85.3% 84.8% 91.7% children with an allocated social worker where the child is receiving a service in each of the following groups - Children on the child protection register.
SCC/013 (aii) The percentage of open cases of NRA 78.2% 77.2% 75.9% children with an allocated social worker where the child is receiving a service in each of the following groups - Children looked after.
SCC/013 (aiii) The percentage of open cases of NRA 52.3% 59.9% 58.8% children with an allocated social worker where the child is receiving a service in each of the following groups - Children in need.
Page 34 of 52 Indicator Ref Indicator Title Previous Annual Quarter 1 Quarter 2 Quarter 3 Quarter 4 Current Status Comments Year Target Progress Against Target
(APR- (JUL-SEP) (OCT- (JAN- JUN) DEC) MAR) From Quarter 3 Result/Target CS CPR 3b Percentage of children on CPR NRA 0.6% 1.5% 0.9% allocated to other worker
CS LAC 3b Percentage of LAC allocated to NRA 19.9% 14.8% 17.0% other worker
CS CIN 3b (ii) Percentage of CIN allocated to NRA 36.3% 26.7% 29.3% other worker (including YOT)
SCC/017 The percentage of children on NRA 100.0% 100.0% 100.0% 99.6% the child protection register whose cases were reviewed within statutory timescales
SCC/021 The percentage of looked after NRA 100.0% 84.8% 90.6% 94.9% children reviews carried out within statutory timescales during the year. SCC/025 The percentage of statutory NRA 100.0% 83.4% 80.9% 78.9% visits to looked after children due in the year that took place in accordance with regulations.
Staff 1 Percentage of social work NRA 24.2% 24.6% 21.1% vacancies in all teams
Page 35 of 52 Indicator Ref Indicator Title Previous Annual Quarter 1 Quarter 2 Quarter 3 Quarter 4 Current Status Comments Year Target Progress Against Target
(APR- (JUL-SEP) (OCT- (JAN- JUN) DEC) MAR) From Quarter 3 Result/Target Staff 3 Percentage sickness at I&A & NRA 10.0% 11.1% 11.6% district teams
Staff 4 Percentage sickness at Family NRA 6.7% 7.6% 9.2% Support
Staff 5 Percentage sickness at YOT NRA 5.3% 7.5% 6.0%
Staff 6 Percentage sickness at YOT NRA 0.0% 0.0% 0.0% (agency staff) YOT 1 Number of first entrants 554 74 69 101 YOT 4 Number of court disposals 899 183 223 215
YOT 5 Number of custodial sentences 80 22 19 17
YOT 6 Percentage of custodial 8.90% 5.0% 12.0% 8.5% 7.9% sentences
YOT 7 Number of final warnings with 530 117 68 86 interventions and community based penalties closed during the period YOT 8 Number of final warnings (with & NRA 1 3 1 without interventions) for young people meeting the relevant risk criteria
YOT 9 Percentage of final warnings NRA 100.0% 100.0% 100.0% supported by an intervention for young people meeting the relevant risk criteria
Page 36 of 52 Indicator Ref Indicator Title Previous Annual Quarter 1 Quarter 2 Quarter 3 Quarter 4 Current Status Comments Year Target Progress Against Target
(APR- (JUL-SEP) (OCT- (JAN- JUN) DEC) MAR) From Quarter 3 Result/Target NRA 12.3% Percentage of governor Term 3 (Summer 2006) Term 1 (Autumn 2006) ☺ 6.SC.GS.005 (a) vacancies - Overall 10.39% 10.99% Termly results NRA 5.2% Percentage of governor Term 3 (Summer 2006) Term 1 (Autumn 2006) ☺ 6.SC.GS.005 (b) vacancies - LEA governors 6.21% 5.24% Termly results FCLI45 % of open cases with ethnic 77.04% 95.00% 78.34% 80.21% 81.93% Although not yet meeting origin recorded the target, steady progress has been maintained by teams, with over 50% of teams achieving over 90%.
FCNi05 The percentage of adult clients 50.05% 70.00% 61.28% 59.82% 60.12% CareFirst recording issue. receiving a written statement of Correct completion of care their needs and how they will be planning screen to be met discussed with Team Managers.
FCNi06 The number of nights of respite 45.2 55 54.44 70.73 50.33 Respite care is subject to care provided or funded by the fluctuations of availability in authority per 1,000 population the independent sector. aged 18 and over. Recording of respite care should improve with the introduction of an improved contracting database in January.
FCNI08 The number of adults aged under 2.53 2.2 2.34 2.35 2.16 The number of adults 65 whom the authority helps to supported at home is live at home ( per 1,000 adults ) ☺ reducing with the application with a physical or sensory of FACS eligibility criteria. disability
Page 37 of 52 Indicator Ref Indicator Title Previous Annual Quarter 1 Quarter 2 Quarter 3 Quarter 4 Current Status Comments Year Target Progress Against Target
(APR- (JUL-SEP) (OCT- (JAN- JUN) DEC) MAR) From Quarter 3 Result/Target FCNi09 The number of adults aged under 2.74 2.5 2.74 2.7 2.69 The number of adults 65 whom the authority helps to supported at home is live at home (per 1,000 adults ) expected to fall with the with Learning Disabilities ☺ application of FACS eligibility criteria. This is reflected in the reduced target this year.
FCNI11 The number of adults aged under 0.75 0.7 0.73 0.74 0.78 The number of adults 65 whom the authority helps to supported at home is live at home (per 1,000) adults expected to fall with the with Mental Health problems ☺ application of FACS eligibility criteria. This is reflected in the reduced target this year.
PPN/001 (bii) The percentage of these high risk 93.74% 100.00% 18.15% 28.11% 56.06% Cumulative figures. It has businesses that were liable to a not proved possible to fill a programmed inspection or number of vacancies within alternative inspection activity the Food Safety Section that were inspected/subject to which has resulted in a alternative enforcement activity, shortfall in the number of for Food Hygiene inspections undertaken.
PPN/001 (biv) The percentage of these high risk 91.7% 100.0% 70.8% 129.2% 75.0% Officers within the Health & businesses that were liable to a Safety Section have been programmed inspection or undertaking inspections of alternative inspection activity high risk food premises to that were inspected/subject to assist with the backlog of alternative enforcement activity, inspections arising from staff for Health and Safety vacancies within the Food Safety Section. Together with a number of accident investigations this has had an impact on the number of health and safety inspections undertaken.
Page 38 of 52 Indicator Ref Indicator Title Previous Annual Quarter 1 Quarter 2 Quarter 3 Quarter 4 Current Status Comments Year Target Progress Against Target
(APR- (JUL-SEP) (OCT- (JAN- JUN) DEC) MAR) From Quarter 3 Result/Target PPN/004 The percentage of all eligible 8.74% 10% 18.24% 14.96% 14.86% Cumulative figures. food premises with a valid food hygiene award. ☺
RE/LSS/L4 Number of licensed premises 95.9% 100.0% 100.0% 98.4% 100.0% One applicant requested applications received determined deferral beyond statutory within two months. ☺ timescales and the Council's control. RE/LSS/L5 Number of licensed personal 99.1% 100.0% 100.0% 99.3% 100.0% One applicant requested applications received determined deferral beyond statutory within two months. ☺ timescale and the council's control. RE/PC/L1 The percentage of pollution 99.4% 99.0% 98.8% 98.8% 98.1% One applicant requested control complaints responded to deferral beyond statutory within 5 working days. ☺ timescales and the Council's control SCA/001 The rate of delayed transfers of 17.03 10.62 13.73 13.28 13.59 Performance is remaining care for social care reasons per static; work to reduce the 1,000 population aged 75 or number of delays is ongoing over. with the LHB and NHS Trust.
SCA/002 (a) The rate of older people (aged 51.58 45 48.91 45.75 44.26 The number of adults 65 or over) helped to live at supported at home is home per 1,000 population aged reduced with the application 65 or over. of FACS eligibility criteria. The lower target for 2006/7 is to reflect the impact of FACS at the critical and substantial level.
SCA/002 (b) The rate of older people (aged 25.13 24.45 24.22 24.01 23.67 Quarter 2 result used for 65 or over) whom the authority annual PI - target met. supports in care homes per ☺ 1,000 population aged 65 or over.
Page 39 of 52 Indicator Ref Indicator Title Previous Annual Quarter 1 Quarter 2 Quarter 3 Quarter 4 Current Status Comments Year Target Progress Against Target
(APR- (JUL-SEP) (OCT- (JAN- JUN) DEC) MAR) From Quarter 3 Result/Target SCA/004 The percentage of enquiries that NRA 65.0% 61.1% 61.0% 60.0% This is new indicator in trigger an assessment 2006/7, and adjustments have been made to the query since the baseline target was set. SCA/007 The percentage of clients with a NRA 65.0% 56.8% 53.3% 55.5% Reviews are being care plan at 31st March whose monitored at a team level to care plans should have been improve the scheduling of reviewed that were reviewed reviews and recording of the during the year outcome on CareFirst.
SCA/008 (a) The number of adult protection NRA 0.37 0.8 0.61 Not appropriate to have referrals received during the target. year per 1,000 population aged 18+ SCA/008 (bi) Of the adult protection referrals NRA 67.39% 63.13% 74.34% Not appropriate to have completed during the year, the target. percentage that lead to an adult protection investigation.
SCA/008 (bii) Of the adult protection referrals NRA 3.26% 8.08% 8.55% Not appropriate to have completed during the year, the target. percentage that were admitted or proved.
SCA/008 (biii) Of the adult protection referrals NRA 2.17% 7.58% 1.32% Not appropriate to have completed during the year, the target. percentage where the client or their property is no longer at risk. SCA/009 The rate per 1,000 adults (aged NRA 44.34 33.7 35.53 38.18 Progress slowed this quarter 18+) receiving a service in the as there were a higher community who receive a direct number of terminations of payment. the service than usual.
SCA/011 (a) The percentage of delayed 24.62% 15.01% 22.40% 22.7% Not appropriate to have transfers of care due to target. Healthcare reasons
Page 40 of 52 Indicator Ref Indicator Title Previous Annual Quarter 1 Quarter 2 Quarter 3 Quarter 4 Current Status Comments Year Target Progress Against Target
(APR- (JUL-SEP) (OCT- (JAN- JUN) DEC) MAR) From Quarter 3 Result/Target SCA/011 (b) The percentage of delayed 22.08% 19.34% 18.93% 17.75% Not appropriate to have transfers of care due to Social target. care reasons. SCA/011 (c) The percentage of delayed NRA 65.65% 58.67% 59.55% Not appropriate to have transfers of care due to Other target. reasons. SCA/012 (a) The percentage of identified NRA 17.76% 20.66% 65.75% Clarification from WAG carers of adult service users who awaited for this indicator. were offered an assessment. Previous quarters to be revised. SCA/012 (b) The percentage of identified NRA 14.95% 16.53% 23.29% Clarification from WAG carers of adult service users who awaited on definition of had an assessment. denominator.
SCA/012 (c) The percentage of identified NRA 43.75% 20% 29.41% Target not appropriate. carers of adult service users who had an assessment which was an assessment in their own right.
SCA/012 (d) The percentage of identified NRA 50% 45% 52.94% carers of adult service users who were assessed who were provided with a service.
SCA/012 (e) The percentage of identified NRA 0.93% 0% 2.74% Target not set - indciator carers of adult service users who still being clarified with are awaiting assessment. WAG. Two users requiring complex assessment yet to be completed.
Page 41 of 52 Indicator Ref Indicator Title Previous Annual Quarter 1 Quarter 2 Quarter 3 Quarter 4 Current Status Comments Year Target Progress Against Target
(APR- (JUL-SEP) (OCT- (JAN- JUN) DEC) MAR) From Quarter 3 Result/Target
☺ Unlikely to meet May meet annual Likely to meet annual target annual target target Declining against Static in comparison Improving against previous previous relevant with previous relevant relevant period period period NRA No results available
Page 42 of 52 PERFORMANCE REPORT Cardiff Connections
QUARTER 3 - 2006/07
Introduce the new Single Non Emergency Number by September 2006.
Good News The Single Non Emergency Number 101(SNEN) is now operational.
Issues to Monitor and Associated Actions Operation of 101 is under constant management review.
Review the use of the Council's estate through the production of a Corporate Asset Management Plan by August 2006 to ensure that the Council's land and buildings are being used in an effective and efficient manner.
Good News Corporate Asset Management Plan completed and available on Council's Intranet site. Good progress maintained in property surveys undertaken.
Issues to Monitor and Associated Actions A "fit-for-purpose" estate remains a distant objective for the authority, and concerns about the size of the estate and associated maintenance backlog and general building liabilities remain. No significant rationalisations undertaken in 2005/06 or during 2006/07 to date. Disposal of surplus buildings still being pursued.
Issues of Concern and Associated Remedial Action Despite increased funding for asset renewal and DDA access improvements the level of underspend has been particularly disappointing and is a continuing concern in the ability of the Council to make inroads into its maintenance backlog and to improve physical access to its buildings.
Improve efficiency in the Council by establishing a corporate efficiency programme to seek to achieve savings of £4 million by March 2007. This will include the development a Corporate Procurement Strategy to ensure that the Council achieves value for money in its procurement of goods and services by October 2006.
Good News The efficiency programme has been established and the various projects are being implemented and reported to the Programme Board as required. Attention is being paid to realisation of benefits as reviews near completion.
Improve the Council’s performance by introducing a Performance Management Framework to include benchmarking and an improved performance indicator set to reflect core service performance, outcomes for citizens, and place shaping indicators by September 2006.
Good News The Council's PM framework has been substantially improved, with the changes reflected in the statutory improvement plan. The use of benchmarking and comparator data has been improved, but more needs to be done to improve the capture and use of this data. Work is ongoing to refine the PI set used for routine performance reporting. Work acknowledged positives in the RMAL.
Issues to Monitor and Associated Actions Priorities for improvement include the timeliness and accuracy of data, target setting.
Page 43 of 52 PERFORMANCE REPORT Cardiff Connections
Evaluate the impact of the Corporate Governance Change Programme and determine the next phase of activity by March 2007.
Good News This project commenced on 1/10/06. A project brief has been prepared and base data is being collected. The project provides an opportunity to re-engage members and officers in the change agenda, and refresh the programme to address any areas where progress appears under developed. The WAO will be involved in the project as part of the regulatory plan.
Take measures to maintain financial management and control by effective budget reporting/monitoring and an effective Internal Audit and investigation service which will include the implementation of effective arrangements for the production of the Council’s Statement of Internal Control (SIC) by July 2006.
Good News Financial, Contract and Land procedure rules have been agreed by the Constitution Committee on 1st December 2006 and ratified by Full Council 14 December 2006.
Communicate the services and policies of Cardiff Council, to its internal and external stakeholders to promote our commitment to be open, accessible and responsive and ensuring customer focussed services and citizen focussed government by undertaking a comprehensive Communication Audit to inform future communication activity and a Communications Strategy by June 2006 and putting in place the measures identified in the Corporate Consultation Strategy by September 2006.
Good News The agency style approach piloted by the communications team has proved a success providing us support to an increasing number of service areas via a one stop shop service covering the full range of communications disciplines. As this approach expands it is anticipated that there will be savings for the authority. Internal communications received an industry accolade at the 2006 Chartered Institute for Public Relations Pride awards collecting Gold for Best Internal Communications. The team also received a silver award for Best Use of Design and Photography whilst being selected as a finalist for Best Media. Communications has been working with key partners to use the newspaper as an advertising vehicle for projects and campaigns. This approach has increased revenue and at month 9 we are projecting a self financed position for Capital Times. The circulation of Capital Times is now at 155,000 which has been driven by customer demand, with high profile locations such as the main railway station and bus centre in Cardiff city centre as well as several large superstores all being used as points of distribution. This is helping to drive up circulation figures, making the product more attractive to key partners and is an increasingly important revenue scheme. Capital Times was this year ranked in the top five civic newspapers in the UK and, once again, rated very highly in the Council’s recent Omnibus Survey – securing excellent satisfaction ratings of well over 80% across a range of categories including content, job information and an ability to keep residents informed about their Council services and what’s happening in their city. There has been an increase in the amount of positive or neutral media coverage of the Council from 80% combined for 2005 to 92% from 2006. There has also been an increase in the amount of coverage of Cardiff Council on internet news sources by 1% from 2005 to 2006 and we have also seen a further 1% increase in the amount of enquiries and coverage received from the broadcast media.
Phase 2 of the Council Services Questionnaire was undertaken in November; members of the Citizen's Panel were used to undertake 6 Focus Groups to support the Council Tax Consultation; work on the Consultation Portal was completed with final development work on the Electronic Content Management System (eCMS) and the site is due to go live after Christmas.
Issues to Monitor and Associated Actions An increased focus on essential service area support detracts from the team’s ability to develop vital strategic corporate communications activity. With a focus on income targets this is unlikely to change and our core business objectives will need to reflect this as we enter a new financial year. A workforce planning exercise will be a vital component of the business planning process as we refocus our skill base to deliver new objectives and be as responsive as possible to the organisations needs.
Issues of Concern and Associated Remedial Action Staff retention remains a concern with a further two press officers lost to the authority through external market pressures.
Page 44 of 52 PERFORMANCE REPORT Cardiff Connections
Develop and implement a People & Leadership Strategy by April 2007 which demonstrates employee engagement by April 2008.
Good News People & Leadership projects have been prioritised and the majority of Priority 1 Projects are running, with regular highlight reports being provided. The terms of reference of the HRDG have been realigned to support the overall programme. A draft People & Leadership Strategy has been developed and will be subject to wider consultation with HRDG, Chief Officers, Corporate Directors and the Trade Unions prior to submission to a future meeting of the Employment Conditions Committee.
Work is continuing on a range of projects associated with better securing employee engagement. A range of training & other initiatives has been implemented, aimed at communicating better with Trade Unions on, e.g., decision making & the scheme of delegations. A review of partnership working & the TU time off & facilities agreement is underway. Specific projects to review the operation of the current Flexi scheme & to pilot team-based Worklife Balance initiatives are being developed for implementation in 2007/8.
Issues to Monitor and Associated Actions An agreement needs to be reached with Chwarae Teg on the extent to which they will continue to support the Council with developing Worklife Balance initiatives.
Ensure that employees have effective opportunities to develop and understand their contribution to the Council’s aims by carrying out a Personal Performance & Development review by April 2007.
Good News Data currently entered onto SAP database shows 1000 reviews have been undertaken and recorded. Management team briefings continue to encourage greater recording of data. Mystery shopper exercise to check on level of embedding to take place week commencing 19th February and report will be taken to March Programme Panel to report percentage take up. A 3% sample will be taken from each Service Area. All SAP data entry issues have been resolved.
Effectively deliver the job evaluation stage of the single status agreement and workforce planning by April 2007.
Good News The Pilot Process has been completed and an inclusive review is now being undertaken with feedback requested from participants to establish their views on the process, communications, areas of concern, lessons learnt etc.
The Steering Group has agreed a group of posts from within the Parks and Bereavement Division of Culture, Leisure and Parks to trial the new Workshop Process. This process has commenced with initial briefing sessions to these staff. As a control to test the new process, some staff in each group will undertake the existing JDQ process and some the new Workshop Process, so that results can be compared to ensure consistency. The trial is scheduled to be completed in March 2007, and will then be reviewed by the Steering Group.
If, as envisaged, the Steering Group agrees this process for roll out to the rest of the Council, it should significantly speed up the process to meet the new deadline for completion of Job Evaluation which is March 2008.
Develop a new Community Strategy and strategic partnership structure to deliver the new ‘Proud Capital’ Cardiff Vision.
Good News Establishment of the new Proud Capital Vision Board on 20th October to provide strategic leadership and prioritisation of projects to implement the new Community Strategy.
Issues to Monitor and Associated Actions The Welsh Assembly Government's response to the Beecham Review accelerates the need to develop dedicated public sector elements of the new community planning structure. A project to develop a Public Service Board for Cardiff commenced in December, headed by Tony Riches (Chief Projects Design and Development Officer).
Page 45 of 52 PERFORMANCE REPORT Cardiff Connections
Seek to improve the health and motivation of employees and increase productivity by securing a minimum 5% reduction in the number of days lost to sickness absence and improve the health and wellbeing of employees through the development of health promotion initiatives and establishing an in-house Occupational Health Service by April 2007.
Good News SAP sickness absence workflows are now fully operational and a range of information is available to line managers within service areas to assist in their management of absence and attendance. A report of return-to-work interview performance has been presented to a CO & CD meeting & a number of follow-up actions have been agreed with specific service areas.
The Occupational Health Service is continuing sickness absence referrals and the system for ensuring all staff who legally require health surveillance is being delivered.
A Health and Wellbeing Working Group has been established to address the issues on the Corporate Health Standard agenda. The Group consists of representatives of all Service areas and trade unions.
Active Life ran a cycling initiative in September 2006 and an office aerobics initiative is taking place during January 2007.
Issues to Monitor and Associated Actions Work needs to be carried out with Payroll to ensure that processes in place for accurate and timely reporting of absence are fully implemented across all service areas leading to full implementation of sickness absence workflows. The associated action will be to provide performance information on a regular basis directly to service areas on reporting of absence, completion of return- to-work interviews etc.
Issues of Concern and Associated Remedial Action There are still insufficient resources to meet the Councils occupational health requirements. A bid for additional funding for 2007/8 has been prepared under the Medium Term Financial Plan.
Active Life will cease in March 2007 so other resources will be needed to promote physical activity in the workplace. The possibility of utilising resources both from within the Council and from external bodies will be investigated.
There are insufficient resources in HR to properly address the Corporate Health Standard. A bid for additional funding for 2007/8 has been prepared under the Medium Term Financial Plan.
Adopt the Equality Standard for Local Government in Wales to enable a shift towards a more inclusive approach to equalities across the Council and help mainstream and benchmark our approach to equalities in service delivery and employment by July 2006 which includes the adoption and implementation of the revised Welsh Language Scheme by April 2006.
Good News The Council has complied with the duty to produce a Disability Equality Scheme by 4 December 2006 and a programme for involvement has been devised for January 2007, with subsequent work identified to produce a disability equality action plan.
The Council has also developed a programme to manage its risk under the Employment Equality (Age) Regulations, which came into force on 1 October 2006.
The team has acquired funding of £40,000 to design and deliver a programme of equality and diversity training for January to March 2007 and the Strategic Equalities Group has been rekindled, with a first meeting taking place in November 2006.
Issues to Monitor and Associated Actions The scope of the Equalities Agenda is becoming clearer to service area management, and with limited cash and human resources to deliver the programme, the careful management of expectation (both within the Council and in the wider community) is essential to maintain the integrity of the work programme.
Issues of Concern and Associated Remedial Action It is clear that an operating budget of £10,000 per annum will not deliver the scale of work planned. A bid for additional funding for 2007/8 has been prepared under the Medium Term Financial Plan.
Page 46 of 52
PERFORMANCE REPORT
Develop and maintain a networked infrastructure, of the highest cost effectiveness and capability.
Good News Significant improvements to overall systems availability as the upgrades and changes made to the Council’s core ICT infrastructure have stabilised.
Hardware framework agreements have been completed.
Issues to Monitor All Wales SOCITM ICT benchmarking report has highlighted user concerns with ICT systems availability.
Issues of Concern The increased activity of SPAM e-mails requires an increase in investment within preventative systems. This diverts resources that would otherwise be used for greater investment in the core services.
Integration of Service Area Business Plan, as strategic driver for ICT Service Planning.
Good News Client services section restructured, and new operational practices introduced to segregate account management and maintenance
Issues to Monitor The development of Service Area involvement through the reconstitution of the Strategy Consultation Group
Issues of Concern Spending monitorium has impacted on planned investments, which may effect future investment and project deployment in 2007- 08
Securing additional accommodation for Contact Services. Increasing the options through a pluralistic approach which will include flexible working, hot desking, home working, new business models, which are as sustainable as they are economic.
Good News Discussions have commenced regards increased accommodation at Marland House to provide expansion opportunities for C2C
Issues of Concern Constraints concerning budget resources may delay refurbishment of accommodation at Marland House should it become available.
Extend and add value to existing Partnerships and services, through a lateral expansion of services, and through improvements in the extent and quality of services by movement to a 24/7 provisions.
Good News There have been new partnerships, including WAG’s non-smoking enforcement obligations, effective from 1 April 07.
There have also been incremental moves to 24/7 through this and through SNEN.
Issues of Concern Limitation in accommodation have reduced opportunities for new services via C2C.
Page 47 of 52 Cardiff Connections Q3 Performance Report 2006/07 Indicator Indicator Title Previous Quarter 3 Annual Quarter 1 Quarter 2 Quarter 3 Quarter Current Status Comments Ref Year 2005/06 Target 4 Progress Against Target
(APR- (JUL-SEP) (OCT- (JAN- JUN) DEC) MAR) From Quarter 3 Result/Target CFH/006 The percentage of 81.26% 82.54% 85% 79.96% 77.31% 69.68% Unfortunately there has been a undisputed invoices downturn in the latter part of this which were paid within quarter partly due to the Christmas 30 days break. Service Areas will be reminded of the need to ensure prompt payment. Investigations will commence into where and why performance has declined to identify areas for improvement.
CFH/007 The percentage of 94.88% 80.46% 94.75% 27.98% 53.42% 79.92% (cumulative results) As anticipated council tax due for the at the end of quarter 2 the collection financial year which was position has started to improve as a received by the authority result of increased recovery action. It is hoped that this trend will continue until the year end. At the moment it is possible that the end of year target may be met but at this stage it is not certain.
CFH/008 The percentage of non- 97.32% 85.46% 97% 31.61% 61.36% 86.52% (cumulative results) The business domestic rates due for rates collection performance the financial year which continues to be good and is on track were received by the ☺ to achieve or exceed the target for authority the year.
Page 48 of 52 Indicator Indicator Title Previous Quarter 3 Annual Quarter 1 Quarter 2 Quarter 3 Quarter Current Status Comments Ref Year 2005/06 Target 4 Progress Against Target
(APR- (JUL-SEP) (OCT- (JAN- JUN) DEC) MAR) From Quarter 3 Result/Target CHR/001 (a) The percentage of 12.23% 8.5% 10% 2.49% 7.74% 10.72% (cumulative results) This result is employees (including higher than at Qtr. 3 2005/6. teachers and school Sufficient historical information based staff) who leave calculated on the current basis does the employment of the not exist to determine whether the local authority, whether trend is adverse or not, however, on a voluntary or turnover figures do have seasonal involuntary basis peaks. An actual for 2006-07 at the end of Qtr 4 will provide baseline data for future review.
CHR/001 (b) The percentage of 14.74% 8.43% 10% 2.52% 7.03% 8.39% (Cumulative results) This result is employees (excluding lower than at Qtr. 3 2005/6. teachers and school Sufficient historical information based staff) who leave calculated on the current basis does the employment of the not exist to determine whether the local authority, whether trend is favourable or not, however, on a voluntary or turnover figures do have seasonal involuntary basis. peaks and troughs. An actual for 2006-07 at the end of Qtr 4 will provide baseline data for future review.
CHR/002 The number of working 12.63 9.38 11.12 2.62 5.05 8.98 (Cumulative results) This result is days/ shifts per full time lower than that achieved in Qtr. 3 equivalent (FTE) local 2005/6, continuing the consistent authority employee lost trend throughout 2006/7. However, due to sickness absence. based on Qtr. 4 figures for the previous year, it is unlikely that we will achieve the annual target.
CHR/004 The percentage of local 2.94% 3.16% 4% 3.57% 3.55% 3.56% This is a better result than any authority employees quarterly result achieved in 2005/6, from minority ethnic and is an improvement on the communities. overall position for 2005/6. However, it is unlikely that we will achieve the annual target.
Page 49 of 52 Indicator Indicator Title Previous Quarter 3 Annual Quarter 1 Quarter 2 Quarter 3 Quarter Current Status Comments Ref Year 2005/06 Target 4 Progress Against Target
(APR- (JUL-SEP) (OCT- (JAN- JUN) DEC) MAR) From Quarter 3 Result/Target CHR/005 The percentage of local 1.36% 1.37% 2% 1.43% 1.29% 1.38% This matches the best quarterly authority employees result achieved in 2005/6, and is an declaring that they are improvement on Qtr. 2 within disabled under the terms 2006/7. However, it is unlikely that of the Disability we will achieve the annual target. Discrimination Act 1995.
CORKPI4 Average Queue Time 2.19 0.20 20 secs 1.41 0.55 0.54 Numerator and Denominator results Within C2C (minutes) are not available/valid. Results Only details recorded. For statistical information contact Tom Maitland- Evans (Service Performance Supervisor). Result are displayed in minutes/seconds
CORKPI7 Results Of Customer 97% 97% 85% 96% 96% 96% Annual target is 5% above industry Satisfaction Survey standard Within C2C/Help Centre - Overall Percentage of ☺ Customer Satisfaction 2004 - 2005
HR/CORP/10 Total Reportable 103 77 90 29 51 82 (cumulative indicator) This result is Accidents to Employees higher than at Qtr. 3 2005/6. A fluctuation in the number of reported accidents is to be expected. HR/CORP/13 Total no. Grievances 33 25 19 39 51 This result is higher than at Qtr. 3 2005/6, however the rate of increase reported last quarter has been reduced. The setting of a target is not appropriate for this indicator. Data is being used to monitor trends and will be used to assess the impact of the Grievance Policy review which is nearing completion.
Page 50 of 52 Indicator Indicator Title Previous Quarter 3 Annual Quarter 1 Quarter 2 Quarter 3 Quarter Current Status Comments Ref Year 2005/06 Target 4 Progress Against Target
(APR- (JUL-SEP) (OCT- (JAN- JUN) DEC) MAR) From Quarter 3 Result/Target ICT09 ICT Performance Review NRA 83% 75% 86% 81% Results for Qtr 2 now compiled. Qtr 3 results will be available during Qtr ☺ 4 reporting cycle.
ICT12 Schools IT service NRA 75% Term 1 (Autumn 2006) Term 2 (Spring 2007) Termly results performance review 84% 81% ☺
Legal 1 Number of complaints to 2 1 0 0 2 0 ombudsman deemed as maladministration under section 21
Legal 1a Number of complaints to NRA NRA 0 0 0 0 ombudsman deemed as maladministration under section 16 ☺
SCE 14a Percentage of NRA NRA 50% 53.04% 45.68% 18.83% There is a continual drop in Improvement Actions performance over the 3 quarters (IACTs) completed on reported. The ongoing development time of the Council's performance management framework will review the use of the current system and identify improvements in the way that officers use the system and handle the data.
PLA/004 (c] The percentage of 79.48% 82.45% 82% 78.89% 78.75% 72.35% We have not met the householder householder planning target given that we have pursued a applications determined balance between speed and quality during the year within 8 of decision making weeks RE/LSS/L4 Number of licensed 95.9% 93.2% 100% 100% 98.4% 100% One applicant requested deferral premises applications beyond statutory timescales and the received determined ☺ Council's control. within two months.
Page 51 of 52 Indicator Indicator Title Previous Quarter 3 Annual Quarter 1 Quarter 2 Quarter 3 Quarter Current Status Comments Ref Year 2005/06 Target 4 Progress Against Target
(APR- (JUL-SEP) (OCT- (JAN- JUN) DEC) MAR) From Quarter 3 Result/Target RE/LSS/L5 Number of licensed 99.1% 98.7% 100% 100% 99.3% 100% One applicant requested deferral personal applications beyond statutory timescale and the received determined ☺ council's control. within two months.
Likely to meet annual Unlikely to meet May meet annual ☺ target annual target target
Improving against Declining against Static in comparison previous relevant previous relevant with previous period period relevant period
NRA No results available
Page 52 of 52 APPENDIX 2 My Ref: SJW/ SD Your Ref:
Date 12 March 2007
Councillor Judith Woodman Executive Member – Communities, Housing and Social Justice Cardiff Council County Hall CF10 4UW
Dear Judith
Environmental Scrutiny Committee – Performance Management Information for Quarter 3
As you may be aware the Environmental Scrutiny Committee Met on the 6 th March 2007 to consider Performance Management Information for quarter 3. As you may also be aware the Committee considers performance information and monitors progress in meeting performance targets on a regular basis.
At the meeting Members were informed, by Sean Hanaby, Chief Strategic Planning and Environment Officer about the challenges his Service Area has in achieving its statutory targets for inspection activity for high risk businesses for Food Hygiene and Health and Safety (the specific indicators references are PPN/001 (bii) and PPN/001 (biv)). The Committee were informed that it is unlikely that these targets will be met. This is especially unfortunate given the news story in the local media last week relating to food hygine.
The Committee was also briefed on the management actions that had occurred to address this performance issue, these included the commissioning of an external contractor and the reallocation of staff from Health and Safety duties to Food Safety inspections. It was noted that the constraints placed upon the service area due to financial pressures this year were limiting the options available to address this performance issue. These related to recruitment and retention issues (salary levels of staff are low in comparison to most other authorities in Wales) and the restriction of the appointment of external contractors.
The Committee have asked me to remind you that the targets for Food Hygiene and Health and Safety are statutory and are concerned to hear that they are un-likely to be achieved this year. In addition the Committee recommend that the Executive review the recruitment and retention issues raised.
Contact Details: 13 Talygarn Street, Heath, Cardiff. CF14 3PS (Tel: 029 2031 8835 Fax: 029 2039 4744) Page 1 of 14
The Environmental Scrutiny Committee will continue to take a keen interest in this performance issue and intend to receive a progress report from the service area in May. The report should contain some benchmark information regarding the salary levels in Wales, the outcome of the review and action planning. The comments and observations included in this letter are to inform the Executive, and as such will not require a formal response.
Yours sincerely
COUNTY COUNCILLOR Simon Wakefield Chairperson, Environmental Scrutiny Committee
c.c. Sean Hanaby – Chief Officer Strategic Planning and Environment Philip Lenz – Chief Officer Human Resources Barbara Lees – Head of Executive Business
Contact Details: 13 Talygarn Street, Heath, Cardiff. CF14 3PS (Tel: 029 2031 8835 Fax: 029 2039 4744) Page 2 of 14
My Ref: Scrutiny/AH
12 th March 2007
Michael Murphy Chief Adult Services Officer Room 236 County Hall Atlantic Wharf CARDIFF CF10 4UW
Dear Michael
Quarter Three Performance Reports 2006-07
On behalf of the whole Committee, I would like to thank you and Alan Clouth for your attendance at the Community and Adult Services Scrutiny Committee on Wednesday 7 th March 2007.
Members have agreed to continue to receive quarterly performance reports on Adult Services in order to retain strong scrutiny of service delivery. Following the scrutiny of the Budgetary proposals for 2007-08, Members stated that they ‘wish to monitor the following each quarter, alongside the quarterly performance reports:
• Savings Proposals - Domiciliary Care Charges, City Centre Team efficiency savings following integration with Homelessness Service and Agency Costs • Medium Term Financial Plan - targets for Delayed Transfer of Care, trends in additional direct payments’ (letter to Councillor Stephens 6 th February 2007)
I therefore ask that you work with Angela Holt and Vivienne Pearson – OM Performance, Change and Efficiency – to ensure that the information brought to the Committee enables Members to gain a full picture of the performance of Adult Services in these key areas. Members anticipate that this will require the continuation of the current system whereby the Committee receives an additional report to the standard performance reports. Members request that the wording used in this additional report be as clear as possible in order to avoid misunderstandings e.g. clearer explanation of why Direct Payment packages have ceased.
In particular, Members noted that the Performance Indicators SCA 011 a – c regarding Delayed Transfer of Care would no longer appear in future Performance Information tables for Adult Services and therefore ask that thought is given to ensure a full picture regarding performance on Delayed Transfer of Care is reported quarterly to the Committee.
Contact Details: 13 Talygarn Street, Heath, Cardiff. CF14 3PS (Tel: 029 2031 8835 Fax: 029 2039 4744) Page 3 of 14
With regard to SCA 007 – percentage of clients with a care plan at 31 st March whose care plans should have been reviewed that were reviewed during the year – Members believe that the target for this year of 65% is low and should be increased in 2007-08. Members take on board your views regarding setting a 100% target but believe a target in the high 90’s would be appropriate.
Finally, Members accept the apology by Councillor Dixon with regard to not responding to the request for additional information on Unified Assessment Appeals and look forward to receiving this information shortly, as promised at the meeting.
This letter is for information and does not require a response.
Yours sincerely,
COUNTY COUNCILLOR BRIAN FINN Chairperson, Community and Adult Services Scrutiny Committee cc Barbara Lees – Executive Secretary Councillor John Dixon Alan Clouth – OM Commissioning Support Vivienne Pearson – OM Performance, Change & Efficiency
Contact Details: 13 Talygarn Street, Heath, Cardiff. CF14 3PS (Tel: 029 2031 8835 Fax: 029 2039 4744) Page 4 of 14
My Ref: Scrutiny/AH
12 th March 2007
Councillor Howells Executive Member – Culture, Leisure & Sports Room 281 County Hall Atlantic Wharf CARDIFF CF10 4UW
Dear Councillor Howells
Quarter Three Performance Reports 2006-07
On behalf of the whole Committee, I would like to thank you and officers for your attendance at the Community and Adult Services Scrutiny Committee on Wednesday 7 th March 2007. The Committee was pleased to see that performance is on target for the majority of the indicators for Culture, Leisure and Parks.
Members are interested to receive further information regarding the change in performance for the number of funerals arranged through the Council’s funeral service; we understand that this is following the change in contractor. As the Committee is scheduled to receive an update of the Bereavement Strategy at its’ next meeting on 5 th April 2007, I ask that this additional information be built into this report.
With regard to libraries, Members take on board the comment that the performance targets for KPI 8 and PA 14 may have been set too high and that it is unrealistic to expect a 2% increase year on year. Bearing this in mind, Members support the proposal to set more realistic targets for these indicators for 2007-08.
With regard to mobile libraries, Members support this service and are concerned that there is an overemphasis on the Central Library at the expense of the branch libraries and mobile libraries. Members will be interested to see how the Library Strategy addresses the balance between these parts of the Library service.
This letter is for information and does not require a response.
Yours sincerely,
COUNTY COUNCILLOR BRIAN FINN Chairperson, Community and Adult Services Scrutiny Committee Contact Details: 13 Talygarn Street, Heath, Cardiff. CF14 3PS (Tel: 029 2031 8835 Fax: 029 2039 4744) Page 5 of 14 cc Barbara Lees – Executive Secretary Trevor Gough – Chief Culture, Leisure & Parks Officer Judi Richards – OM Arts Manager Mike Clark – OM Parks & Bereavement Barbara Beedham – OM Leisure & Libraries Vivienne Pearson – OM Performance
Contact Details: 13 Talygarn Street, Heath, Cardiff. CF14 3PS (Tel: 029 2031 8835 Fax: 029 2039 4744) Page 6 of 14
My Ref: Scrutiny/AH 12 th March 2007
Sarah McGill Chief Housing & Neighbourhood Renewal Officer Wilcox House Dunleavy Drive Cardiff
Dear Sarah
Quarter Three Performance Reports 2006-07
On behalf of the whole Committee, I would like to thank you and Ceri Meloy for your attendance at the Community and Adult Services Scrutiny Committee on Wednesday 7 th March 2007. The Committee was pleased to see that progress was being made in many of the areas covered by the performance indicators.
With regard to council property voids, Members thank officers for providing the additional information but remain concerned about performance regarding void turnaround and void processes and are sure that this is an area that will require more in-depth scrutiny in 2007-08.
With regard to Disabled Facilities Grants, Members would welcome receiving additional information detailing the number of clients on the waiting list and length of time on the waiting list. I ask that you liaise with Angela Holt and Vivienne Pearson – OM Performance, Change and Efficiency – to agree appropriate indicators and information for the committee.
With regard to Community Safety, Members recognise that these are joint indicators with the Police and that the Cardiff Connections Project is being used to address the poor performance. Members will be interested to see how this project develops and the impact of it on performance relating to Community Safety issues.
Members thank you for providing a full copy of the Tenant Satisfaction Survey 2006. I have asked Angela Holt to provide a précis of this to circulate with the full document to all Members of this committee. We will use this to help inform our work programme for 2007-08.
This letter is for information only and does not require a response.
Yours sincerely,
COUNTY COUNCILLOR BRIAN FINN Chairperson, Community and Adult Services Scrutiny Committee Contact Details: 13 Talygarn Street, Heath, Cardiff. CF14 3PS (Tel: 029 2031 8835 Fax: 029 2039 4744) Page 7 of 14 cc Barbara Lees – Executive Secretary Councillor Judith Woodman Ceri Meloy – OM Housing Management Vivienne Pearson – OM Performance
Contact Details: 13 Talygarn Street, Heath, Cardiff. CF14 3PS (Tel: 029 2031 8835 Fax: 029 2039 4744) Page 8 of 14
My Ref: Scrutiny/AH
12 th March 2007
Crispin O’Connell Chief Information and Communication Technology Officer Room 247 County Hall Atlantic Wharf CARDIFF CF10 4UW
Dear Crispin
Quarter Three Performance Reports 2006-07
On behalf of the whole Committee, I would like to thank you and your colleague Isabelle Bignall for your attendance at the Community and Adult Services Scrutiny Committee on Wednesday 7 th March 2007. Members were interested to understand the context for the Corporate Objective regarding the Single Non-Emergency ‘101’ number and congratulate you and your team for the success in establishing ‘101’.
Members understand that this is a pilot project funded by the Home Office and subject to both monthly reporting and a review by the Home Office. Members were pleased to hear that work is in hand planning for continued service delivery in the eventuality of the reduction or cessation of Home Office funding.
Members are grateful for the offer to bring performance information to this committee but are aware that this item also reports to the Policy, Review and Performance Scrutiny committee. I therefore ask that you work with Angela Holt and Nicola Newton - the Principal Scrutiny Officer for Policy, Review and Performance Scrutiny committee –– to determine the relevant performance indicators for both committees.
This letter is for information and does not require a response.
Yours sincerely,
COUNTY COUNCILLOR BRIAN FINN Chairperson, Community and Adult Services Scrutiny Committee cc Barbara Lees – Executive Secretary Councillor Rodney Berman Isabelle Bignall – OM Contact Centre Services Contact Details: 13 Talygarn Street, Heath, Cardiff. CF14 3PS (Tel: 029 2031 8835 Fax: 029 2039 4744) Page 9 of 14
Councillor David Walker Nicola Newton – Scrutiny Services Vivienne Pearson – OM Performance
Contact Details: 13 Talygarn Street, Heath, Cardiff. CF14 3PS (Tel: 029 2031 8835 Fax: 029 2039 4744) Page 10 of 14
My Ref: Scrutiny/AH
12 th March 2007
Judith Beck Operational Manager – Lifelong Learning Room 317a County Hall Atlantic Wharf CARDIFF CF10 4UW
Dear Judith
Quarter Three Performance Reports 2006-07
On behalf of the whole Committee, I would like to thank you for your attendance at the Community and Adult Services Scrutiny Committee on Wednesday 7 th March 2007. Members were interested to understand the context for the Corporate Objective regarding the Community Learning Strategy and were pleased to learn that there are local community learning groups feeding into the Community Learning Management Group.
With regard to the performance indicator – LL004 – Members were pleased to learn that a target is being set for 2007-08, using 2006-07 as the baseline data for this, and look forward to continuing to receive information on progress via the performance reports to Committee in 2007-08.
Members are aware that this Committee has not included many areas of adult and community education for scrutiny in its work programme recently, due to the pressures to include a large number of Adult Services items. In light of this and coupled with the evidence you gave regarding the possible impact of the Welsh Assembly Government review of funding on course provision in Cardiff, Members ask that you work with Angela Holt to identify possible items for inclusion in our work programme for 2007-08. I would be grateful if you could ensure that there is no duplication in the work that other Scrutiny Committees may be carrying out in this area, particularly the Economic Scrutiny inquiry into ‘Developing the Skills Base of Cardiff’.
This letter is for information and does not require a response.
Yours sincerely,
COUNTY COUNCILLOR BRIAN FINN Chairperson, Community and Adult Services Scrutiny Committee cc Barbara Lees – Executive Secretary Councillor Bill Kelloway Contact Details: 13 Talygarn Street, Heath, Cardiff. CF14 3PS (Tel: 029 2031 8835 Fax: 029 2039 4744) Page 11 of 14
Chris Jones – Chief Schools & Lifelong Learning Officer Vivienne Pearson – OM Performance
Contact Details: 13 Talygarn Street, Heath, Cardiff. CF14 3PS (Tel: 029 2031 8835 Fax: 029 2039 4744) Page 12 of 14
My Ref: T:Scrutiny/PRAP/Com Papers/2007/28.03.07
Date: 4th April 2007
Cllr Rodney Berman Leader County Hall Cardiff CF10 4UW
Dear Rodney,
Re: Policy Review & Performance Scrutiny Committee – Performance Monitoring Quarter 3.
On behalf of the Members of Policy Review and Performance Scrutiny Committee I would like to thank both you and your officers for attending Committee on Wednesday 28th March 2007, and for your summary of the Council’s performance progress at quarter 3 in the year.
Following discussions the Committee have asked me to convey the following:
• The Committee noted the failure to achieve two thirds of the targets presented. It recommended a fresh review of how consistently managers monitor and manage their department’s performance. Differences in management style may be factors to be taken into account and result in the inconsistent achievement of targets. It was recommended that Human Resources undertake work in analysing the competencies required of managers in performance management and provide suitable training and support.
• The Committee welcomed the proposed changes in format of the Performance Report table to indicate proposed actions to meet poor or inadequate performance
• Committee were concerned that customer service and communications at the front line require further attention and endorse the Chief Executive’s commitment to provide a fresh focus and impetus to improving service at the customer interface.
• Members acknowledged that a considerable amount of work had been carried out to address the sickness absence issue. However there was concern that the performance indicators in respect of sickness absence and grievances highlighted the fact that the Council was still underperforming in these areas. It was suggested that the Council had policies in place but that it was not vigorously implementing them; consideration should now be given to measures for ensuring robust implementation of policy.
Contact Details: 13 Talygarn Street, Heath, Cardiff. CF14 3PS (Tel: 029 2031 8835 Fax: 029 2039 4744) Page 13 of 14
• Committee welcomed the opportunity of commenting on the development of the Terms of Reference for the fundamental organisational review and feeding into their development.
Once again I would like to convey my thanks to you and your officers for attending the Policy Review & Performance Scrutiny Committee.
The comments and observations included in this letter are to inform the Executive, and as such will not require a formal response
Yours sincerely
DAVID WALKER CHAIRPERSON, POLICY REVIEW & PERFORMANCE SCRUTINY COMMITTEE
cc Byron Davies, Chief Executive Martin Hamilton, Chief Officer, Scrutiny, Change & Efficiency Barbara Lees, Head of Executive Offices Tracey Booth, PA to Leader Rhian Jones, PA to Chief Executive
Contact Details: 13 Talygarn Street, Heath, Cardiff. CF14 3PS (Tel: 029 2031 8835 Fax: 029 2039 4744) Page 14 of 14