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MArch/AprIl 2013 Published by Rankin Publishing, Inc. www.buslinemag.com MAGAZINE IN THIS ISSUE Living Up To Big Challenges In Central Florida Polk Transit Authority ...... 8 Travel Exchange Makes Great Beginning For UMA-NTA Joint Venture...... 18
Busline’s Buyers Guide To Insurance & Finance ...... 26
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Busline Vehicle Showcase: RAPID RESPONSE...... Page 6 PARATRANSIT/SHUTTLE INDUSTRY NEWS ...... Page 38 ON THE COVER: BUSES & VANS Polk Transit Authority Executive Director Tom Phillips stands next to one of the authority’s transit buses used in Polk County, FL. 45 – 49 See page 8. CONTENTS CALENDAR OF EVENTS EDITORIAL & CORPORATE OFFICES MAY 2013 JULY 2013 OCTOBER 2013 May 5-8 July 19-24 October 26-31 Rankin Publishing Co., Inc. APTA Bus & National School Taxicab, Limousine Don Rankin and Linda Rankin, Publishers Paratransit Conference Transportation Association & Paratransit Association 204 E. Main Street • P.O. Box 130 Indianapolis, IN Annual Meeting Annual Convention Info: 202-496-4800 & Convention & Trade Show Arcola, IL 61910-0130, USA Tulsa, OK Boston, MA Email: [email protected] JUNE 2013 Info: 800-222-6782 Info: 301-984-5700 Website: www.rankinpublishing.com June 1-5 Canadian Urban Transit SEPTEMBER 2013 JANUARY 2014 (800) 598-8083 (U.S.) • (217) 268-4959 Association (CUTA) September 10-11 January 11-15 Fax: (217) 268-4815 Annual Conference BusCon American Bus
St. John’s, Newfoundland 2013 Association Marketplace Editorial: Harrell Kerkhoff, Editor Info: 416-365-9800 Chicago, IL Nashville, TN Info: 800-576-8788 Info: 800-283-2877 Rick Mullen, Associate Editor June 2-7 Design: David Opdyke Community Transportation September 29 - October 2 FEBRUARY 2014 Reception: Sandy Pierce Association of America APTA February 16-20 (CTAA) Annual Meeting United Motorcoach (UMA) Annual Expo Conference Chicago, IL Expo At Travel Exchange Advertising Albuquerque, NM Info: 202-496-4800 Los Angeles, CA Contact Kevin Kennedy @ 623-434-8959 Info: 800-891-0590 Info: 800-424-8262 Email: [email protected] Or Busline Magazine is published 6 times a year by Rankin Publishing, Inc., 204 E. Main, P.O. Box 130, Arcola, IL 61910-0130. Publisher Don Rankin @ 800-598-8083 assumes no liability whatsoever for content of any advertisement or editorial material contained herein. Copyright 2013 Rankin Publishing, Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form without written consent Fax: 217-268-4815 of Rankin Publishing, Inc. Subscription Rates in United States: 6 issues $25. Single Copy rate: $10 including postage/handling; Email: [email protected] Buyer’s Guide $15 including postage/handling. International rates: 6 issue annual Air Mail Subscription $60 U.S. dollars net | USA 1-877-773-8678 | Canada 418-883-3391
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MArch/AprIl 2013 Published by Rankin Publishing, Inc. MAGAZINE www.buslinemag.com Busline Vehicle Showcase: PARATRANSIT/ National Interstate ...... 26 SHUTTLE BUSES & VANS Service Insurance Agency ...... 28 Lancer Insurance...... 30 Protective Insurance ...... 32 Shriver Insurance Agency...... 34 Transportation Insurance Brokers ...... 35 Glaval Bus...... 45 Turtle Top...... 46
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Polk Transit Authority Living Up To Big Challenges In Central Florida
Polk Transit Authority Executive Director Tom Phillips, left, is shown with Connect.’ Overall, our vehicles travel 10,000 miles a day, and last year we George Lindsey, member of the Polk County Board of County Commissioners. delivered 2.1 million trips across the system,” Polk Transit Authority Executive Director Tom Phillips said. “We also operate a portion of the By Harrell Kerkhoff Winter Haven Area Transit service under the direction of the Polk County Busline Magazine Editor Board of County Commissioners, which is responsible for the provision of service in our second largest urbanized area (in Polk County) which is arge land mass, growing population, diverse mix of municipalities Winter Haven. The Polk County Board of County Commissioners also and rural spaces, abundance of colleges/universities, easy access to provides medicaid specialized transportation. Lworld famous theme parks, and warm winter weather — welcome “The Polk Transit Authority is legislated by the state of Florida to coor- to Polk County, FL, a big place filled with huge growth potential and dinate and consolidate the activities of the three organizations I have men- many challenges when it comes to public bus transportation. tioned into a regional transit authority. Currently, we are trying to take our Located in central Florida between the Orlando metropolitan area to the three known brands (Citrus Connection, WHAT and Polk Transit) and fold northeast and Tampa/St. Petersburg/Clearwater to the west, Polk County them into a new entity. This could be accomplished from passage of a pos- has a population of just over 600,000, and a land area of 2,009.99 square- sible 2014 transportation referendum.” Phillips, who also serves as executive direc- “We recognized in Polk County that a big barrier to getting a tor of Citrus Connection, arrived at Polk Transit in August 2011 after several years with Pace job is often transportation. Therefore, over 300 day passes Suburban Bus Service, in Chicago, IL. He said have been provided to the workforce board by Polk Transit.” that presenting a transportation referendum to voters is a long process. It requires hard work — PTA Executive Director, Tom Phillips on the part of many and must address the needs of the different communities and diverse popu- miles (roughly the size of Rhode Island.) It’s also home to Polk Transit lation based within the service region in question. Authority, which administers to both the Lakeland (FL) Area Mass Voters rejected an earlier transportation referendum presented by Polk Transit District (also known as Citrus Connection) and Winter Haven Transit Authority in 2010. Phillips said he feels a major reason for this (FL) Area Transit (WHAT). defeat was that it did not properly address the needs of each of the 17 com- “The Lakeland Area Mass Transit District is responsible for service in munities located in Polk County. its special taxing district. It operates 18 fixed routes with 35 buses as well In order to better prepare for a possible referendum in 2014, “My Ride” as 12 paratransit routes featuring 20 vehicles. The paratransit program is was born, otherwise known as the “Polk Consolidated Transit currently undergoing a name change from ‘Handy Bus’ to ‘Polk Transit Development Plan” for fiscal year 2013 through 2022. Page 8 BUSLINE March/April 2013 0313Busline.FINAL_Layout 1 3/12/13 1:19 PM Page 9 0313Busline.FINAL_Layout 1 3/12/13 1:19 PM Page 10
“Our objective is to properly brand this confident that the answer is ‘yes,’” Phillips said. student population,” George Lindsey, who is a Transit Development Plan (TDP) and create a “We (in Polk County) are well ahead of where member of the Polk County Board of County culture around it — not just a portion of the (the U.S. public transportation) industry is as a Commissioners representing District 1, said. plan, but the whole thing,” Phillips said. “We whole when it comes to using a TDP to really “We have a ways to go, but it’s beginning to decided to ask those people living within our engage the community beyond just the planning work.” 2,009 square-mile service area and 17 munic- stage. Recently, Polk Transit officials have been ipalities a simple question, ‘What does good “I don’t want to sound over-confident, but if working with several colleges in the county quality transit look like to you?’ we can’t do it with this plan, then I don’t know through a program called “Universal Access.” It “Since there are so many diverse needs where we go. (Other transit systems) are already involves an annual contract that features a fixed among the 17 municipalities in Polk County, in following suit in branding their own TDPs. For rate paid by the participating institution of high- an area of land the size of a small state, it’s both those people thinking of doing the same thing, I er learning. In return, all employees/students of a challenge and opportunity to figure out how would advise them to not sell the community the participating college can ride Polk Transit we service each of these communities in a dis- outreach part of this idea short. The credibility (including Citrus Connection and WHAT) buses tinct way.” we in Polk County have been able to build with six days a week, free of charge, by simply show- To help answer this challenge, Phillips and his our new TDP is why I’m so confident.” ing their college ID. There are no restrictions on staff held 31 formal and informal listening ses- the number of fixed-route rides they can take, sions within the county in 60 days. This includ- Universal Access — trip purpose or times. All participating buses ed meetings in all 17 municipalities. Not Just For College Students meet Americans With Disabilities Act (ADA) “We went to local events, walked grocery guidelines. store isles and went to outlet malls. We even olk County has the luxury of being home The participating colleges in Polk County met in constituents’ homes,” Phillips said. “My to several institutions of higher learning currently involved with the Universal Access Ride was born from the information that we Pas well as the theme park LEGOLAND program include Polk State College, in Winter gathered, in conjunction with the Polk TPO Florida, which opened in 2011 at the former site Haven; and Southeastern University and Everest (Transportation Planning Organization).” of Cypress Gardens in Winter Haven. Helping University, both located in Lakeland. Also par- There are 18 community profiles developed students and employees of these entities with ticipating are the Learning Resource Center of for My Ride, one for each of the 17 municipali- public transportation options has been a major Polk County as well as the Explorations V ties in Polk County, and one profile showing objective for Polk Transit. Children’s Museum, both in Lakeland. inter-county and intra-county services. “Our county is blessed to have several liberal Although the Universal Access program is rel- “I’m extremely confident that My Ride is the arts colleges. This is one more element where atively new at Polk Transit, the results thus far transportation future for Polk County. The ques- we can help change the perception of public have been impressive, according to Phillips. This tion is, can we pass a 2014 referendum? I’m transportation by introducing our services to the success started at Polk State College, which has
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increased bus ridership among LEGOLAND employees in Winter Haven from 64 to 1,074 rides per month. Bus ridership skyrocketed after we were able to remove the barriers to public transportation access.” LEGOLAND pays a monthly fee to Polk Transit Authority. In return, the park’s employ- THE BEST BUS IS A FULL BUS ees ride for free six days a week for any reason. Phillips added that Polk Transit’s Universal Access model for private company involvement TEMSA MOTOR COACHES FROM CH BUS SALES ARE has caught on in other parts of the country. Helping other riders who are looking for jobs is THE ONLY 30’ AND 35’ INTEGRAL DESIGNED COACHES IN also an objective at Polk Transit. According to THE UNITED STATES – THIS GIVES FLEXIBILITY TO BOLSTER Shown at a recent bus shelter ribbon cutting ceremony are, standing left to right, Don Selvage, Phillips, in order to receive unemployment bene- Lakeland city commissioner; Benjamin Stevenson, executive director, Lakeland Housing Authority; fits in Florida, people must provide, to a local PROFITS WITH A FULL BUS AND THE COMFORT AND RELIABILITY John Hall, Polk County commissioner; Phillip Walker, Lakeland city commissioner; Keith Merritt, workforce board, proof that they are seeking a job. Lakeland city commissioner; and Tom Phillips, executive director, Lakeland Area Mass Transit “We recognized in Polk County that a big OF A 45’ COACH. District/Polk Transit. Selvage, Hall and Merritt are members of both the LAMTD and Polk Transit barrier to getting a job is often transportation. Therefore, over 300 day passes have been pro- boards. The two women in the photo were not identified. vided to the workforce board by Polk Transit. ITNESS THE DIFFERENCE an enrollment of approximately 20,000 students. provide similar services.” If someone has a job interview and does not W ! “We launched the program on April 24, 2012. Phillips said Polk Transit became the first have transportation, that person will be given Prior to the ridership agreement, the 12-month transit agency in the United States, meanwhile, a day pass so he/she can get to and from the average from Polk State College was 2,400 to take the collegiate model of Universal Access interview or fill out job applications,” Phillips rides per month. Recently, (with Universal and bring it to the private sector. said. “I’m excited to say that after we Access) we topped out at just under 10,000 “We approached Merlin Entertainment, which announced that we were providing these pass- rides per month,” Phillips said. “Regarding runs LEGOLAND’s recently opened theme park es, a local barber shop announced it would Everest University, it should be noted that the in Winter Haven, about our Universal Access provide free hair cuts for qualifying job seek- university has many campuses across the coun- program for the park’s employees,” he said. “We ers, and a local consignment shop said it try. If our Universal Access program can work pitched Universal Access as an employee would provide male and female business attire in Lakeland, transit systems near other Everest recruitment and retention tool, and we were able for job interviews. I feel like (Polk Transit) University campuses should also be able to to get a contract in place. Since then, we have really took the lead with this program.”
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One Size Does Not Fit All ride service. Therefore, customers need to be pre- According to Phillips, officials at Citrus pared for the possibility of multiple drop-offs and Connection have also been able to save significant n an area as diverse geographically as Polk pickups, before reaching their destinations. money by having a modular unit moved next to its County, the public transportation needs and Along with using smaller buses on certain administrative headquarters in Lakeland. The unit Iwants of each community can be very differ- routes, Polk Transit officials have also worked to is where board members now meet. ent. Therefore, the old template of one bus size fits help the fleet better reflect the communities being “We were paying $65,000 a year to rent office all does not work anymore, according to serviced within the county. This involves certain space. A cost-benefit analysis was conducted on Commissioner Lindsey. buses featuring specific themes. the modular unit, showing we could purchase the “We in Polk County have recognized this and For example, there is now what is known as the unit with a one-time capital cost of the same have made tremendous strides,” he said. “We are Polk County Public Servants Bus, which has a bus amount, $65,000, instead of renting the office all proud of the progress that has been made. It’s wrap honoring local fallen heroes. This includes space,” Phillips said. “Our board members said been a community effort. Polk County has a pop- Lakeland Police Department Officer Arnulfo they did not mind meeting in the modular unit, Big ulation that also fluctuates with tourists and win- Crispin, who was killed in the line of duty in 2011. therefore, we are now saving taxpayers $65,000 a ter visitors. This enhances our service needs.” “The bus is used for regular service and shows year. And the modular unit looks nice.” Lindsey said that today, the public is seeing an our commitment to the community as a public Efforts have also been made to keep up the evolution taking place in Polk County when it transportation provider. We also hope it helps peo- image of public transportation buses in Polk comes to the different sizes of buses being used. ple heal,” Phillips said. County. To help with this, Citrus Connection held “The larger buses are appropriate in key corri- Another bus in service at Polk Transit is what a “Art In Transit” week in 2012, with plans for Difference dors, but they are not always the best option for Phillips referred to as the “Taxpayer Bus.” another such event in 2013. Riders during this traveling down side streets that include many “We do have advertisements on our buses, week experienced unique art-related activities that neighborhoods,” Lindsey said. but we also like to use buses to inform our com- took place in different buses. This included carica- Therefore, smaller buses are being used in munity in other ways. The taxpayer bus, for many areas of Polk County. This includes the example, features graphics on its outside that Polk Transit “Citrus Flex” program that features shows last year (Citrus Connection) came in smaller 15 to 22 passenger cutaway buses. These $240,000 under budget, reduced its cost per vehicles service traditional bus stops in the area operating hour by 8.6 percent and increased rid- and also pick up riders at specific locations ership by 27.8 percent,” Phillips said. “Not a lot along a designated zone who make reservations of people within our community know this, so in advance. we decided to put these facts on the side of a bus. Phillips explained that Citrus Flex is a shared- It lets our taxpayers know how we are doing.”
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ture drawings, violin recitals and poetry readings. ing a domestic dispute. the winter elements up north, they are just as “The relationship between the arts and transit is Along with the Lakeland complex, there is a important in the south. It’s a challenge, however, old. There are all kinds of art displays at different transit facility in Winter Haven, as well as a trans- because these shelters are expensive to build.” bus facilities across the country. However, we fer center in Haines City, FL, located on the east- When a new bus shelter is built, therefore, it’s a came up with the idea of physically having artists ern edge of Polk County. cause for celebration. This often involves a ribbon on our buses to showcase what they do,” Phillips “We hope to someday also have a maintenance cutting ceremony featuring Polk Transit Authority said. “We also had a dance troupe perform break garage located on the east side of the county in board members and various employees. Such was dancing at one of our bus terminals, and we had a order to reduce dead head issues with our buses,” the case recently for a new bus shelter built next to ‘flash mob’ perform a fashion show at a terminal. Phillips said. “Overall, Polk Transit operates a a busy street in front of the Lakeland Housing “This program allowed us to receive a lot of ‘spokes and hub model’ transportation operation. Authority residential complex. good publicity, including front page coverage for However, unlike smaller systems, we have three Although a new bus shelter may seem insignif- a week in a local newspaper,” Phillips said “We hubs (in Lakeland, Winter Haven and Haines icant to some, Phillips explained why celebrating not only showcased different forms of art to riders, City) and they are all interconnected.” its completion is important. but were able to show the community that our When it comes to bus maintenance at Polk “At this particular location, there has been buses are clean and safe. They are not scary Transit, Phillips said all work is conducted in- another bus shelter located across the street from places. I believe the Art In Transit program went a house aside from transmission service and the the housing authority for a number of years. long way in changing the perception of who rides interior cleaning of buses, both of which are sub- However, many people who live here are transit the bus.” contracted to nearby sources. dependent and elderly. It can be very difficult for There was also an Art In Transit competition them to cross this busy street to get to that shelter, that took place. Riders had the opportunity to vote Better Connecting With Riders especially if it’s very hot or rainy. Another bus for one of three images displayed on a poster shelter was needed, and the Lakeland Housing located inside various Citrus Connection buses. lorida’s official nickname is “The Sunshine Authority donated $6,000 to help us with the The winning image was then featured on a wrap State” due to its warm, sunny weather cost,” Phillips said. “This new bus shelter is a big for a bus in Citrus Connection’s fleet. Ffound most days of the year. However, too deal for the people who live here.” Different art items from local artists are also much of a good thing has its disadvantages. In Improving the travel experience for riders in displayed on a rotating basis at the new Citrus Florida’s case, it’s summertime heat. Therefore, other ways is also important at Polk Transit. Much Connection administrative facility in Lakeland. protecting riders from excessive heat remains a of this centers around the use of advanced technol- The facility was officially opened as a public priority throughout Polk Transit. This includes ogy. Thanks to a Veterans Transportation and transit center in May 2011 and includes admin- plenty of bus shelters and dependable air condi- Community Living Initiative Grant through the istrative offices, maintenance garage and bus tioning on buses. Federal Transit Administration, Polk Transit is yard. The administrative building was dedicat- “It can become very hot here in the summer, launching a regional mobility call center in ed to the memory of Radiah Craft, a bus opera- and our state also has a rainy season,” Phillips March. This will help on many fronts, such as tor for Citrus Connection who was killed dur- said. “While bus shelters help keep riders out of sending reminder calls to paratransit customers,
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which helps reduce dead head times and no- higher than anywhere else in the country. “This new route involves our first regional shows. Therefore, getting these people on and off a bus coactivity with LYNX. We are happy that LYNX “We are going to implement a Web-booking efficiently is very important.” CEO John Lewis worked very closely with us. program as well, allowing such places as dialysis Polk Transit employs a dedicated trainer who The initial transfer between our two systems is centers and other large trip generators to easily is responsible for the training of bus operators free to riders,” Phillips said. “Polk County is the book their trips with us. It will also allow a rider when it comes to working with riders who have second most populous county for Walt Disney on our fixed-route system to better see when disabilities. World cast members. Therefore, making the con- his/her next bus is due via a text message,” “All of our bus operators receive extensive nection with LYNX was very important.” Phillips said. ADA training and refresher training. All of our Making “customer focused” decisions remains “We are moving from a passive, phone- buses are also designated as a safe place to go a vital part of the service initiative at Polk Transit, based transit system into a much more proac- for those in trouble, such as runaways,” Phillips according to Phillips. He explained that the more tive, 21st century transit system. For example, said. riders know about the transit system, the better they (Polk Transit) is going to be the first transit system As part of the Polk Transit Authority rebranding can use its services to the fullest. To help with this, in Florida to have QR (Quick Response) codes on initiative, the Handy Bus paratransit service will Polk Transit provides its “Community Score Card” 100 percent of its 1,300 bus stops, helping with go by a new name, Polk Transit Connect, starting at www.ridecitrus.com, which offers detailed infor- travel planning. We also now participate in in March. The new name came about with the help mation about the ridership count on each bus route. Google Transit, as well as using a native app of The Center for Independent Living in Central “We actually publish how many passengers called www.findmyroutes.com that helps people in Florida, all in an effort to better connect with the a bus picks up when it goes from ‘Point A to Polk County better navigate our system.” disabled and elderly living within Polk County. Point B.’ This is done to show our taxpayer Along with a focus on having quality air condi- “Our on-time performance rate with the para- return on investment,” Phillips said. “The tioning for all Polk Transit vehicles used for pub- transit program is routinely 98 percent, while information is published on our Website on a lic transportation, another key amenity on the bus transporting on average 3.6 passengers per hour,” quarterly basis. Customers can see where the is the use of dependable wheelchair lifts. Phillips said. high performing and under performing routes are “For us, the simpler the lift is, the better. This Bus route expansion is another way officials at located. There are members within our communi- even helps drive our decision on what buses we Polk Transit are working to improve the lives of ty who actively look at the Community Score buy. We like the ‘fold out’ style of lift which riders. For example, two new “flex” routes have Card to see how these routes are doing in terms of allows for manual operator use if it happens to been added, including Route 416 which started ridership.” break down. If a malfunction occurs with this service in December 2012 and runs between He added this service provides a better under- type of lift, we can still use it until that bus gets Haines City and Poinciana, FL. A portion of standing about possible changes that may need to back to our facility for repairs. We don’t have to Poinciana is located in neighboring Osceola be made within the route structure. It also helps send a replacement bus and strand customers,” County. Therefore, this new route provides an Polk Transit to be more transparent for the benefit Phillips said. “The lift is a primary amenity. We important transportation link to LYNX, the public of its ridership. are in Florida, the retirement capital of the bus system run by the Central Florida Regional A future goal of Phillips is for Polk Transit to world, and the number of riders who use scoot- Transportation Authority serving the greater become more active with Facebook and Twitter, ers and non-traditional mobility aides is much Orlando area. Continued On Page 43
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merican industrialist Henry Ford was quoted as saying, “Coming together is a beginning; keeping together is progress; working Atogether is success.” These words are fitting for the first ever Travel Exchange, which officially came together last January in Orlando, FL, for the benefit of motorcoach and travel professionals alike. After several years of planning, officials from the United Motorcoach Association (UMA) and the NTA (formerly known as the National Tour Association) agreed last year to co-locate their annual business events — the NTA Convention and the UMA Motorcoach Expo — and call the joint ven- ture “Travel Exchange.” Not only did the two organizations share many meetings, networking and educational events in Orlando, but a large exposition hall was full of vendors representing both UMA and NTA. Since the beginning, a main focus of Travel Exchange was to bring bus and travel people together under one roof. Thus, NTA members in Orlando were Travel Exchange Makes able to see and touch every- thing bus related — even Great Beginning For kick some tires if they so desired — while bus owners were able to meet with desti- UMA-NTA Joint Venture nation management represen- tatives, hotel groups and By Harrell Kerkhoff, Busline Magazine Editor owners of various attractions. This made Travel Exchange a true one-stop convention. During the Opening Ceremony Breakfast at the Orange County Convention Center, where most of Travel Exchange’s events took place, NTA Chairman/CEO Jim Reddekopp Jr., and UMA Chairman Bill Allen, of Amador Stage Lines in Sacramento, CA, appeared on stage together for welcoming remarks. “After years of planning and months of preparation, we can finally say, on behalf of NTA and the United Motorcoach Association, welcome to Travel Exchange,” Reddekopp said. “Travel Exchange is about you. We can all be proud to be part of this innovative event, bringing together two complemen- tary professional organizations for an unified convention and expo.” Both Reddekopp and Allen agreed that it takes time and a lot of energy to “iron out the wrinkles across two associations.” “The joint tasks of our two staffs have done amazing work to make the joint convention a reality,” Allen said. “We all have a lot of look forward to with wall-to-wall schedules and business opportunities, education sessions, “Coming together is a beginning; information sharing, and some fun time in and around Orlando.” The Master of Ceremonies during the inaugural Travel Exchange was keeping together is progress; CBS News Correspondent Steve Hartman, who held a similar role during the past few NTA Conventions. working together is success.” “I come back every year because I believe in this (travel) industry, and I’m looking forward to getting to know the UMA people as well,” Hartman said. The keynote speaker during the Opening Ceremony was retired NASA — Henry Ford astronaut Col. Robert Springer, who participated in two Space Shuttle missions. Get great tires without a great expense by paying for only the tires you use. Bridgestone Mileage Sales can offer a price per mile for your charter, intercity or city-suburban operations. You’ll get top-quality Bridgestone radial tires, backed by the largest support network in the country. Call today, and let us handle your tire program, so you can focus on the rest of your business.
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Springer gave an overview of his time in opment in technology.” opportunity to meet with tour operators while space, and said that the idea of group travel into He added that tourism will play a role in future also booking business with hotels, restaurants “the last frontier” is not unrealistic. He also space exploration. and destinations. spoke of Travel Exchange’s Welcome Reception, “There are plans to have an inflatable space “We have everybody involved in our business which took place the evening before the Opening station in orbit that can be used as a tourist desti- at this show. It’s an opportunity for (UMA and Ceremony at the Kennedy Space Center Visitor nation. I think this is the wave of the future,” NTA members) to further build their own busi- Complex in Titusville, FL. Springer said. nesses. And that is what we are all about, build- “I hope the trip to the space center provided Following the Opening Ceremony, UMA held ing business,” Parra said. more appreciation of what we are doing in space its annual Active Member Meeting, Legislative He recognized the different groups of people and opened your eyes to the vistas ahead,” & Regulatory Update. The event started with an responsible for the coming together of Travel Springer said. “I had the opportunity to fly into address by UMA President & CEO Victor Exchange as well as the exhibitors at this year’s space during the Space Shuttle program, once on Parra, who stated that Travel Exchange not only event. Discovery and once on Atlantis, and it’s an provides all of the educational sessions that have “All of the exhibitors on the show floor share absolutely fascinating world. Space travel has traditionally come from the UMA Motorcoach in the sponsorship (of Travel Exchange). They also brought all kinds of innovations and devel- Expo, but now (UMA members) have a better pay a fee over and above the registration to be here and help sponsor all of our events. I want to thank all of them,” Parra said. “Everything you are used to getting from our past UMA Motorcoach Expos is still here (at Travel Exchange). It’s just more — two shows for the price of one.”
FMCSA Objectives Focus On Safety
us and motorcoach operators received a detailed report during the UMA Active BMember Meeting that covered the many safety-related issues and programs being addressed and delivered by the Federal Motor Carrier Safety Administration (FMCSA) at the U.S. Department of Transportation (U.S. DOT). FMCSA Deputy Administrator Bill Bronrott provided the report, stating there is a clear vision throughout the U.S. DOT of what 21st century transportation should look like — where economic vitality, environmental sustain- ability and public safety all come together. “It’s about moving people more efficiently and affordably, while reducing the number of single- occupant vehicles to help curve our nation’s appetite for gas guzzling, carbon-emitting cars that clutter roadways and pollute the air,” Bronrott said. “The bus industry — from transit to inter-city fixed routes to charter motorcoaches — plays a vitally important role in realizing this vision.” He added recent reports indicate what many members of UMA already know — different forms of bus travel are surging and opportunities are growing. “All of this is great news, but the challenge is to make sure safety remains the No. 1 priority. It begins with a safety-first culture within each of your companies,” Bronrott said. He noted that FMCSA was established 13 years ago to help reduce commercial truck and bus related crashes, injuries and fatalities. “Safety is the No. 1 priority among our (FMCSA) 1,100 employees. Seven out of every 10 of these employees work on the front lines in every state, alongside 12,000 state and local law enforcement partners,” Bronrott said. “We all pursue our safety-first mission through a combi- nation of education, enforcement, technology, innovation, regulation, financial assistance to state partners as well as important partnerships with stakeholders such as UMA. Page 20 BUSLINE March/April 2013 0313Busline.FINAL_Layout 1 3/12/13 1:19 PM Page 21
Plan shows that over the past three years, Much remains to fulfill our mission and our FMCSA’s Imminent Hazard Out-of-Service ‘Safety First’ vision.” (OOS) Orders increased from zero in 2009 to 28 FMCSA officials remain committed as well to in 2012; and motorcoach safety inspections provide improved educational outreach pro- increased nearly 24 percent. grams. Bronrott said this is mostly done through “In 2012 alone, there were 33,684 motorcoach what he called “safety tools” available for free safety inspections resulting in 880 motorcoach over the Internet. drivers and 1,831 motorcoach vehicles being “These tools are not only for the traveling placed on OOS. Nearly 1,900 compliance public, but also for carriers, drivers and tour reviews and 101,000 roadside inspections also operators. Last month, for instance, FMCSA took place, with a 7 percent OOS rate.” unveiled a smartphone app called ‘SaferBus.’ Bronrott added: “The updated report also The app gives consumers a free and easy way to found that FMCSA made progress in areas of view a bus company’s safety record and make driver fatigue, driver behavior, medical qualifica- informed decisions before choosing a carrier,” tions for drivers, vehicle maintenance and opera- he said. “The app has already been downloaded Bill Bronrott tor oversight. But the work is far from done. by approximately 6,000 users. FMCSA has also “Everything we do comes down to three core principles: No. 1, to raise the safety bar to enter (the truck and bus) industries; No. 2, to require those in the (industries) to maintain high safety standards; and, No. 3, to remove high risk carri- ers, drivers and vehicles from the roads.” Within the past year, Bronrott added that FMCSA officials have continued to step up its enforcement efforts, increased its educational outreach, strengthened policies and programs, refined its National Consumer Complaint Database, enhanced its Safety Measurement System (SMS) and have created additional con- sumer safety tools, such as a “Safer Bus App” and the FMCSA Facebook page. Bronrott also discussed last year’s passage of the federal surface transportation bill known as MAP-21 (Moving Ahead for Progress in the 21st Century), and what this legislation means for bus and motorcoach operators. “(MAP-21) set forth some important require- ments with respect to motorcoach safety. This includes initiating new rulemaking for electron- ic logging devices; conducting new entrant safety audits in a shorter time period; the requirement of mandatory written exams so that those (operators) who want to get into the indus- try have a full understanding of safety rules before they receive an operating authority; the administering of our compliance review pro- gram for a safety rating at least every three years; and, prohibiting a motor carrier applicant from getting a new U.S. DOT number for three years if previously declared unfit,” he said. “MAP-21 also provides tools to move more quickly in removing unsafe carriers and drivers, and at the same time, allows for an increase in fines.” FMCSA, Bronrott added, has also recently updated its Motorcoach Action Safety Plan. This was completed after receiving numerous recom- mendations and conducting additional research. “We held listening sessions with experts and stakeholders, including those people from UMA,” he said. “This updated plan highlights our recent efforts, especially in the areas of driv- er health and safety. We added consumer out- reach, enforcement and improving our ability to identify more readily high-risk carriers. “The updated 2012 Motorcoach Action Safety
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driver violations per inspection decreased by 10 percent. This is the biggest decrease in violation rates in about a decade,” Bronrott said. He noted that FMCSA recently completed a round of enhancements to SMS.
Hours Of Service & Driver Wellness
ne of FMCSA’s biggest priorities, according to Bronrott, is to see that every bus/motorcoach Odriver is healthy, rested and is being safe while on the job. “To reduce crashes, we know that the key is not just enforcing Hours of Service (HOS) rules, it’s also manag- ing fatigue,” he said. “Driver fatigue is a major public health concern and a frequent factor in crashes. Numerous educational sessions were held for both UMA and NTA (FMCSA) is closely examining the current passenger carrier HOS rules, and looking to see if there need to be members during Travel Exchange in Orlando. any enhancements. Last year, a subcommittee of the developed a one-stop passenger carrier safety Web page called, ‘Look FMCSA’s Motor Carrier Safety Advisory Committee (MCSAC) deliberat- Before You Book’ (at www.fmcsa.dot.gov/saferbus). It includes a link to a ed passenger carrier HOS rules in public listening sessions. Its work is multilingual safety check lists that enables consumers to view a bus com- ongoing with a report due sometime this spring. pany’s safety record, safety rating and U.S. DOT operating authority sta- “Work has also begun to address the problem of obstructive sleep apnea tus before buying a ticket.” among drivers. The MCSAC, along with the FMCSA medical review A cornerstone to FMCSA’s safety and enforcement program is called board, have taken a hard look at this issue and submitted joint recommen- “CSA,” which stands for Compliance Safety Accountability, Bronrott dations. FMCSA officials are reviewing these recommendations and are added. And the heart of CSA is the FMCSA Safety Measurement System prepared to publish some guidance for public comment later this year.” (SMS), which helps the department efficiently identify the small percent- Also in 2012, FMCSA issued rule setting baseline training and testing age of carriers that pose the highest risk to safety on the nation’s roads. standards for medical professionals who perform bus/motorcoach driver “(SMS) helps us identify specific safety concerns that hopefully can be physicals. As of May 21, 2014, all medical examiners authorized to per- addressed before something bad happens. Since it was launched two years form FMCSA physicals must be registered in a national registry system. ago, violations from roadside inspections have dropped 8 percent, and “These medical examiners are required to complete a training course
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and pass an exam to prove they understand FMCSA’s medical standards,” remember, however, that safety should always come first. Bronrott said. “We believe this will help prevent medical cards being “The challenge is to make sure every trip is safe. Moving our country issued to drivers who truly should not be operating a passenger carrier. toward zero deaths can’t be done without the help of you and all of your “Driver drug and alcohol use is another major concern of ours. The employees back home,” he said. “FMCSA values its partnerships and sup- FMCSA-proposed drug and alcohol testing database will make sure that port from bus company owners, drivers, mechanics, tour operators, tour there is greater safety compliance in place, and that safety compliance is planners and visitor bureaus. You can all make a difference in safety a priority,” Bronrott said. throughout the year ahead — one trip at a time.” In 2013, he added, FMCSA is preparing a notice of rulemaking for a national clearinghouse to better track commercial driver drug and alcohol Legislative & Regulatory Update tests. “This will ensure that drivers who test positive or refuse to submit to hat other new rules and regulations bus/motorcoach operators can testing complete their return-to-duty process before driving again,” expect in the year(s) ahead was the central message discussed Bronrott said. “It also helps ensure that employers confirm that they are Wduring the Legislative & Regulatory Update section of UMA’s hiring safe drivers while meeting their drug and alcohol testing responsi- Active Member Meeting. bilities.” To help sort through such timely topics as seat belt proposals, Americans The final subject Bronrott discussed during the UMA Active Member With Disabilities Act (ADA) requirements and other important matters were Meeting regarded the growing concern over human trafficking in the UMA Vice President of Industry Relations and COO Ken Presley and United States — and how those involved in the transportation industry can Becky Weber, who is a lobbyist for UMA. help stop this crime. Presley addressed several issues that he said will directly influence those “This problem is happening in cities and small communities across the involved with the operation of bus/motorcoach companies within the next country. It involves men, women and children held against their will and 12 months from a regulatory perspective. trafficked into force labor and/or forced prostitution,” Bronrott said. “I’m He noted the MAP-21 surface transportation bill adds 29 new regulations aware that UMA has been involved with U.S. DOT’s development of a that those involved with bus/motorcoach transportation should be aware of strategy to address this issue, and that Vic Parra and others have been for the future. Included is the all-import issue of seat belts, a subject that active with the Transportation Leaders Against Human Trafficking Presley said he routinely fields phones calls from UMA members about. Partnership. We are all eager to help build awareness among operators, He noted that the National Highway Traffic Safety Administration drivers and passengers across the country.” (NHTSA) is expected to soon prescribe regulations requiring seat belt instal- He added that people wanting to learn more about this issue, and what lation in NEW motorcoaches at each designated seating position. they can do to help, should visit www.dot.gov/stophumantrafficking or “We anticipate the final rule coming in 2013,” Presley said. “One of the send an email to [email protected]. biggest questions I get, however, is the concern of having to retrofit (seat In summing up his address, Bronrott said that all indicators point to a belts) for existing coaches. The legislation that was passed last year basical- rising tide of growth for the bus/motorcoach industry. It’s important to ly required the U.S. DOT to assess the feasibility, benefits and costs of
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after a name change, address change, change in insurance companies, or insurance payments that have been late. When a motorcoach company does apply for reinstatement, there is a 48-hour minimum delay. Under new rules, there is a (min- imum) $25,000 fine (when running vehicles with an inactive operating authority). This is a $25,000 per occurrence (per trip/per day) fine. Therefore, it’s important to pay attention that your operating authority has not lapsed.” Presley addressed other issues as well, such as motorcoach owners understanding current ADA requirements as they pertain to providing service to passengers with disabilities. “Everybody needs to make sure they either Ken Presley Becky Weber have accessible coaches available or have made arrangements with another carrier in order to retrofitting, and then submit a report back to (the Presley said in his address. provide service if called on,” he said. “It’s also U.S.) Congress. This has slowed the (retrofit Another issue addressed by Presley was the important to make sure your company is placed issue), which allows (operators) more time to importance of motorcoach operators keeping in the right category as compliance hinges on assess the situation, and consider new motor- their operating authority listed as “active.” It’s how you are categorized. coach purchases.” vital, he added, that operators regularly check “It’s important as well to maintain a service MAP-21 also states that within two years, the their company’s status by visiting www.safer- log on lifts and have a training program in place. U.S. DOT shall prescribe regulations that address sys.org, paying particular attention to the insur- Make sure all drivers, the front office, the back roof strength and crush resistance on motor- ance section of the site. The FMCSA Safety And shop, etc., are properly trained.” coaches. It also directs DOT to further look into Fitness Electronic Records (SAFER) System He added that tire care is also an important anti-ejection safety countermeasures (window provides company safety data and related servic- subject that bus/motorcoach operators should glazing), rollover crash avoidance issues, tire es to industry and the public over the Internet. keep in mind. pressure monitoring systems and tire perform- “I have noticed a lot of carriers out there “I expect there will be a lot of (government ance standards. whose operating authority is listed as ‘inactive.’ roadside) inspections taking place this summer, “These are all things that are currently under Many of these operators don’t even know this has with many inspectors looking very closely at consideration and being tested for (NHTSA),” taken place,” Presley said. “This can happen tires,” Presley said. “Improperly inflated tires Continued On Page 36
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NATIONAL INTERSTATE: National Interstate Your Personal Risk Management Consultant IMPROVE We’ve all seen and heard recent headlines like: Tour Bus Crashes in abilities testing, or PAT, program. Having a PAT is really one of the West Coast; Sleep Apnea: Danger Behind the Wheel; Multiple School best ways to determine if your employees can perform the essential OPERATIONS. IT’S WHAT OUR Buses Catch Fire; Slip/Fall Cases Increase Workers’ Comp Costs. So functions of their jobs, and can significantly lower your workers’ com- how do you rate your company’s safety program? Do you promote a pensation claims and other expenses.” RISK culture of safety, or have you just been lucky? Most passenger trans- PERSONAL portation operators agree that it’s better to be proactive instead of Modifying Safety Behavior reactive, but what is your insurance company doing to help you mini- Every day employees must make decisions on whether to take a MANAGEMENT CONSULTANTS DO. mize your risk? safe action versus an unsafe action, and some can literally mean the Over the past two years, National Interstate Insurance Company’s difference between life and death. Fostering a culture where employ- It’s out with the audit and compliance-based approach to risk affiliate, Safety Claims and Litigation Services, LLC (SCLS), has ees choose safety over a shortcut, begins with effective orientation completely restructured its risk management program, doubling its and training programs. management, and in with what you really need: A proactive staff, regionalizing its consultants and making significant enhance- Last year, SCLS launched www.sclsonline.com as a tool for safety safety consultant. By focusing on three main competencies – ments to program offerings. While many loss prevention programs managers to bring training resources to their employees. reducing hazards, limiting risk exposure, and modifying safety focus on auditing and compliance, SCLS “We are pleased to provide our cus- behaviors – our program goal is to help you cut down on the has moved to a higher level program built on SCLSonline.com, featuring: tomers with a dynamic platform that three main competencies: reducing haz- brings access to cutting-edge tools, frequency and severity of losses. Through our affiliate, Safety ards, limiting risk exposure, and modify- • Over 300 online streaming videos including an online streaming video Claims and Litigation Services, LLC, we’re looking beyond ing safety behavior. • Online training library with over 300 titles. The site also rules and regulations to find ways to change dangerous, • Industry calendar offers discounted web-based DOT and OSHA training, plus preferred pricing accident-causing behaviors. At National Interstate, it’s Reducing Hazards • Discounted compliance materials Even minor safety violations can be just on compliance materials,” Phillips notes. proactive rather than reactive. That’s how we built an • Presentations, newsletters and bulletins one step away from a major catastrophic In March 2012, SCLS began providing a insurance experience around you. accident. The Frank Bird Study resulted in bus driver training course to school bus what most safety professionals know as the injury triangle. That is, for clients insured with National Interstate. every one major catastrophic incident, there are 10 minor injuries, 30 “Insurance premiums are derived from expected losses.” Phillips minor property damage incidents and over 600 near-misses. Operators continued. “This program provides our customers with the best tools need to drive down the frequency of minor incidents and near misses, to help control their insurance costs while making transportation and National Interstate and SCLS believe the best way to do so is by safer for children.” having a Comprehensive Safety Plan (CSP). Another one of the company’s key safety initiatives is its accident “An effective CSP sets the stage for a culture of safety,” event recorder (AER) program, established in 2006. AER technolo- National Interstate Senior Vice President Terry Phillips said. “It gy is designed to monitor driver behaviors, identify unsafe driving begins with your company’s safety mission statement and man- habits, and allow coaching of those behaviors before they turn into agement’s commitment to safe practices above all. The CSP serious accidents. Since AERs record video and audio clips of driv- should also contain results of data analysis and hazards as they relate ing incidents, they can also be an excellent defense against baseless to each job, as well as major policies and procedures. Most impor- claims. JOHN, CIT CHARTERS DAVID, BRT CHARTER SERVICE tantly, the CSP should state your company’s objectives for improv- “We are frequently asked if AERs actually help reduce accidents ing safety, and the mechanism which will be used to monitor and and lower costs, and we believe the answer is ‘yes,’” added “National Interstate works with us to develop a safety “I’ve been in National Interstate’s alternative risk program track the success of the plan. Croushore. “After reviewing the driving behavior and incidents of 39 conscious company. I am amazed with the access to staff since its inception. And I am always astounded “We believe the CSP is the cornerstone for establishing a company’s companies over a six-month period using AER technology, compa- safety culture, but it is up to everyone from the owner down to take nies were able to save upwards of 24 percent on their losses per at National Interstate. They are knowledgeable and by the safety programs its affiliate, SCLS, accountability for safety and live this commitment every day. Our AER installed. So, for a company with a fleet of 50 vehicles, extremely helpful, working diligently to has conducted over the years. For example, regional risk management consultants guide customers in developing that’s a claims cost savings of nearly $32,000 per year. And, look- answer our questions and help us we recently attended a tire and safety session which a CSP tailored to their specific needs.” ing at the accident frequency before and after installing AERs, those same 39 companies in our study were able to reduce the number of through whatever problems we may demonstrated the incredibly destructive power of faulty Limiting Risk Exposure incidents by nearly 10 percent in just a six-month period.” be experiencing. Their expertise is extremely tires. Educational programs like that have helped minimize An organization can only be as successful as its employees, and this Moving forward, National Interstate and SCLS plan to continue valuable as we direct the safety culture of our company.” our exposure to risks and better control costs.” couldn’t be truer for passenger transportation companies who serve the enhancing their risk management programs and services. public daily. As an effective way to limit exposure, National Interstate “We are differentiating ourselves with this consultative approach, and SCLS recommend a thorough evaluation of the hiring process. by analyzing where our customers’ losses are coming from,” Phillips “It is absolutely essential to not only hire the most qualified added. “Our goal is to make the insurance purchase more than employees, but also to have a method to ensure they are in the just a financial transaction. We want to make it a way for oper- right jobs,” said Julie Croushore, National Interstate’s Director of ators to run the safest company possible.” 3250 Interstate Drive Risk Management. “We recently partnered with an industry-leading Richfield, Ohio 44286 company to provide a scientifically proven online applicant tracking Contact your insurance agent or 800-929-1500 system, combined with a behavior assessment that distinguishes safe Mike Bissler at 800-929-1500 x1349, drivers from risky drivers. And, for our clients with workers’ compen- [email protected] for more information. www.natl.com sation coverage, we offer a program for development of a physical Service levels may vary by insurance program.
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NATIONAL INTERSTATE: IMPROVE OPERATIONS. IT’S WHAT OUR PERSONALRISK MANAGEMENT CONSULTANTS DO.
It’s out with the audit and compliance-based approach to risk management, and in with what you really need: A proactive safety consultant. By focusing on three main competencies – reducing hazards, limiting risk exposure, and modifying safety behaviors – our program goal is to help you cut down on the frequency and severity of losses. Through our affiliate, Safety Claims and Litigation Services, LLC, we’re looking beyond rules and regulations to find ways to change dangerous, accident-causing behaviors. At National Interstate, it’s proactive rather than reactive. That’s how we built an insurance experience around you.
JOHN, CIT CHARTERS DAVID, BRT CHARTER SERVICE “National Interstate works with us to develop a safety “I’ve been in National Interstate’s alternative risk program conscious company. I am amazed with the access to staff since its inception. And I am always astounded at National Interstate. They are knowledgeable and by the safety programs its affiliate, SCLS, extremely helpful, working diligently to has conducted over the years. For example, answer our questions and help us we recently attended a tire and safety session which through whatever problems we may demonstrated the incredibly destructive power of faulty be experiencing. Their expertise is extremely tires. Educational programs like that have helped minimize valuable as we direct the safety culture of our company.” our exposure to risks and better control costs.”
3250 Interstate Drive Richfield, Ohio 44286 800-929-1500 www.natl.com 0313Busline.FINAL_Layout 1 3/12/13 1:19 PM Page 28
Service Insurance Agency Working Together Through Good & Tough Times ords of wisdom are sometimes hard to come by, that specialize in our industry is relatively small. Therefore, it's especially during tough times. Those who provide even more important than ever to deal with an agency that has a Wpassenger transportation, however, are seeking long standing relationship with all of these carriers. advice on insurance and other industry-related matters at a “One thing about the insurance industry is that it never rapid pace. stays the same. Pricing models change, natural disasters in With three locations and 61 years of experience providing this country and abroad affect the availability of the high transportation insurance Service Insurance Agency repre- limits that our clients must carry, the ever changing legal cli- sentatives have the knowledge and dedication to help mate has a direct impact on this industry. Plus, when you motorcoach operators survive and thrive in today's business consider the state and federal mandates imposed on our climate. clients, now is the time to strengthen your relationship with With a dedicated team of customer service representatives your state officials and those in Washington, D.C. (CSRs) and producers, Service Insurance Agency provides the “As an agency that specializes in the motorcoach industry, value-added benefits that are critical today. we welcome the opportunity to work with our clients in all of The agency, with its headquarters in Richmond, VA, and these areas. Service Insurance Agency lives and breathes offices in Knoxville, TN, and Naples, FL, can provide a vari- this industry. We serve on various state association boards ety of insurance products for the transportation industry such to provide insight and help each member, whether or not as Auto Liability, Physical Damage, General Liability, the company is a client, stay informed. We are committed Worker's Comp ensation, Garage and Garage Keeper's Legal to strengthening our relationship with our clients, and the Liability. The agency also provides additional help in such various state motorcoach associations to guarantee the sta- areas as driver selection, drug and alcohol testing, DOT bility and future of this industry that supports us,” states compliance, and safety seminars. Mr. O'Bryan. “We are one of the largest insurance agencies in the “These are difficult times. It's important that we all work Southeast, providing transportation insurance solutions to our together. Comm unication is an essential part of the equation so 650 motorcoach clients,” said Service Insurance Agency please do not hesitate to call us and discuss your situation. President Tim O'Bryan. Service Insurance Agency has been in this business since “We have a dedicated staff of insurance professionals 1952, and we have guided our clients through a variety of busi- who are committed to the motorcoach industry. With over ness climates over the years. I am available to my clients 24 150-plus years of collective transportation insurance expe- hours a day, 7 days a week. We need to be available because our rience we are able to provide our clients, as well as our clients work those same hours,” states Mr. O'Bryan. potential clients, with valuable insight.” The producers include Service Insurance Agency President Tim O'Bryan, located in Richmond, VA.; Roger Gum, of Contact: Knoxville, TN.; and Gray Poehler of Naples, FL. Service Insurance Agency “From an agency standpoint, we help our clients with var- Tim O'Bryan, President ious situations that come up in the operation of their busi- 6850 Catawba Lane ness, whether it's insurance related or not. Our clients know Richmond, VA 23226 they can call us with questions that most non-transportation 1-800-444-0205 ext. 303 agents may not be aware of,” Mr. O'Bryan said. FAX 804-288-7925 He added that a non-transportation agent or agency may not CELL 804-914-6993 understand the unique challenges facing the motorcoach opera- [email protected] tor today. “The insurance companies provide the insurance cover- Roger Gum, Producer ages required by our clients, but we as an agency provide the Knoxville, TN customer service that our clients need in order to operate in 865-546-9697 the current business environment. Whether we issue certifi- [email protected] cates of insurance to groups who wish to travel with our clients, help our clients with driver selection and retention, Gray Poehler, Producer provide lienholders with proof that their interests are pro- 3770 Sawgrass Way, # 3431 tected, or just act as a sounding board for general business Naples, FL 34112-1304 questions, we strive to be a complete business partner with 239-304-2815 our clients.” [email protected] According to Mr. O'Bryan, “The number of insurance carriers
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Lancer Insurance Customer Loyalty Shields Our Policyholders From Excessive Rate Hikes By Tim Delaney tirelessly, and in close cooperation with its affected policyholder, to manage the claim and help control loss costs. “We believe many bus insurers will have to adjust their pricing in Lancer has earned its reputation as the premier bus and motor- the near future because the claim payments they are making are like- coach insurer in the United States, and one that renews 90 percent of ly to outstrip the premiums they are collecting. And in the absence its policyholders every year by closely analyzing its data, listening to of investment returns to offset their underwriting losses, they will customers and using that information to have its in-house safety pro- either have to raise their premiums significantly or withdraw from fessionals develop a wide array of free and exclusive products and this specialty market.” services to help keep losses down and bus company profits up.
While that quote led my column in last year’s Busline Magazine’s ...prudent deductible use, proactive driver insurance focus issue, it’s just as, or even more relevant, when dis- and management training, and experienced cussing the current state of bus and coach insurance pricing. I also claim management by the most experienced mentioned in my 2012 column that, according to the insurance industry’s premier rating organization, the A.M. Best Company, the claims team in the bus insurance industry overall property casualty industry entered 2012 with a combined can, and does, make a significant difference. ratio of 107.5, meaning that when loss costs were added to operating This is what we call, “The Lancer Difference.” expenses, the industry was losing 7.5 cents for every dollar it collect- ed in premiums. That math cannot, and should not, be sustained, if We strongly believe there is a very practical benefit that these the industry is to remain on solid financial footing. driver training, loss prevention and claim management materials And while much of the industry’s 2011 losses were attributable to have on keeping any increased premium modest in comparison to catastrophic natural disasters including earthquakes, tsunamis and other insurers that provide few, if any, “tools” to their policyholders tornados, the underlying factors contributing to negative combined to help reduce claim — and premium costs. ratios including soft pricing, continued well into 2012. The fact is that despite the significant negative impact caused by super-storm Sandy, Lancer’s combined ratio for 2012 will once again At Lancer, we like to say that our long-term come in below the 100 percent “break even” point. This proves that customers have never experienced a so-called prudent deductible use, proactive driver and management training, ‘hard market.’ They have been protected from and experienced claim management by the most experienced claims team in the bus insurance industry can, and does, make a significant double-digit premium spikes by prudently difference. This is what we call, “The Lancer Difference.” accepting risk, taking higher deductibles As the industry leader, we will continue to tackle the difficult sub- and insuring primarily to protect against the jects and, more importantly, offer solutions, as we have since we wrote our first bus policy in 1985. Whether it be destroying the myth catastrophic claim from a serious accident that driver fatigue is a truckers’ problem by using our bus claims data that they could never handle on their own. to develop the industry’s first bus-specific video training package, “Fatigue: How To Combat The Silent Killer,” or encouraging Compounding the problem, the U.S. bus and motorcoach industry operators to seriously review and test their crisis management plans experienced one of its worst years for serious crashes ever in 2011 with our critically acclaimed, “The First 24 Hours: How To which, unfortunately, continued throughout 2012. And, if, January Develop, Implement and Test a Serious Incident Response Plan,” and February of 2013 are any indication, the rash of serious, head- we will continue to work hard every day to help our customers oper- line-grabbing bus crashes could continue. ate their businesses more safety, efficiently and profitably. Add to the spiking accident rate, the fact that many experienced drivers are retiring as 10,000 “baby boomers” turn 65 every day in Bus insurance premiums cannot be looked at in the United States. The loss trends do not look positive. So, as losses isolation; they are directly related to the level increase, investment yields are negligible and reinsurers continue to of engagement you have with your insurer. get rattled by their losses, the primary insurers still operating in the bus insurance sector will have to increase rates in 2013. Bus insurance premiums cannot be looked at in isolation; they are As always, the question is by how much? directly related to the level of engagement you have with your insur- At Lancer, we like to say that our long-term customers have never er. As the bus insurer market adjusts to the realities of several con- experienced a so-called ‘hard market.’ They have been protected secutive challenging years regarding losses, now more than ever you from double-digit premium spikes by prudently accepting risk, tak- need to choose a bus insurer that has proven that it truly understands ing higher deductibles and insuring primarily to protect against the your business, and will work with you to smooth out any pricing catastrophic claim from a serious accident that they could never han- adjustments in the months ahead. dle on their own. But managing insurance pricing is only part of the equation when For more information, it comes to the role a committed bus insurer must play to help its pol- icyholders prevent losses from occurring in the first place. When call 800-782-8902 or accidents do occur, a bus insurance specialty company must work visit www.lancerinsurance.com.
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AS A FAMILY-OWNED BUS COMPANY, our success has come from building PROTECTIVE and maintaining relationships, similar to Protective Insurance Company. understands the Protective understands the importance IMPORTANCEof a STRONG of a strong client focus and building lasting partnerships. Birnie Bus is proud CLIENT FOCUS to partner with such an exemplary fleet insurance provider that consistently goes above and beyond for its customers.
Tim Birnie, CEO, and Lauren Birnie Birnie Bus Service, Inc.
COVERAGE THAT REVOLVES AROUND YOU
PUBLIC TRANSPORTATION
Protective Insurance Company, rated A+ (Superior) by A.M. Best, has been providing specialized insurance policies to the transportation industry since 1950. Our hands-on approach to insurance allows us to understand the needs of our customers and form long-standing partnerships. We have a strong safety culture, a tenured claims department and superior customer service standards. Here are just a few of the benefits Protective offers: 2XWVWDQGLQJFDVKIORZSD\PHQWRSWLRQV 6XSHULRUFODLPVVHUYLFH $ELOLW\WRSDFNDJHDOOOLQHVRIFRYHUDJHLQFOXGLQJDXWR liability, general liability, physical damage and ZRUNHUV·FRPSHQVDWLRQ 'HGLFDWHGORVVSUHYHQWLRQWHDPWKDWVSHFLDOL]HVLQ the transportation industry
EXCELLENCE IN: MEDIUM FLEET TRUCKING | LARGE FLEET TRUCKING | PUBLIC TRANSPORTATION | WORKERS’ COMPENSATION | INDEPENDENT CONTRACTORS protectiveinsurance.com (800) 644-5501 COVERAGE THAT REVOLVES AROUND YOU protectiveinsurance.com 0313Busline.FINAL_Layout 1 3/12/13 1:20 PM Page 33
AS A FAMILY-OWNED BUS COMPANY, our success has come from building PROTECTIVE and maintaining relationships, similar to Protective Insurance Company. understands the Protective understands the importance IMPORTANCEof a STRONG of a strong client focus and building lasting partnerships. Birnie Bus is proud CLIENT FOCUS to partner with such an exemplary fleet insurance provider that consistently goes above and beyond for its customers.
Tim Birnie, CEO, and Lauren Birnie Birnie Bus Service, Inc.
COVERAGE THAT REVOLVES AROUND YOU
PUBLIC TRANSPORTATION
Protective Insurance Company, rated A+ (Superior) by A.M. Best, has been providing specialized insurance policies to the transportation industry since 1950. Our hands-on approach to insurance allows us to understand the needs of our customers and form long-standing partnerships. We have a strong safety culture, a tenured claims department and superior customer service standards. Here are just a few of the benefits Protective offers: 2XWVWDQGLQJFDVKIORZSD\PHQWRSWLRQV 6XSHULRUFODLPVVHUYLFH $ELOLW\WRSDFNDJHDOOOLQHVRIFRYHUDJHLQFOXGLQJDXWR liability, general liability, physical damage and ZRUNHUV·FRPSHQVDWLRQ 'HGLFDWHGORVVSUHYHQWLRQWHDPWKDWVSHFLDOL]HVLQ the transportation industry
EXCELLENCE IN: MEDIUM FLEET TRUCKING | LARGE FLEET TRUCKING | PUBLIC TRANSPORTATION | WORKERS’ COMPENSATION | INDEPENDENT CONTRACTORS protectiveinsurance.com (800) 644-5501 COVERAGE THAT REVOLVES AROUND YOU protectiveinsurance.com 0313Busline.FINAL_Layout 1 3/12/13 1:20 PM Page 34
Shriver Insurance Agency Simply The Best Safety, service and savings — these are three areas that we have helped our clients with over the past 50 years, and will continue to work on over the next 50.
We are a family-owned and operated independent insurance agency located in Elmhurst, IL. Since 1963, we have served thousands of operators in public Safety, transportation.
When it comes to safety, we can provide safety videos, loss control inspections and recommendations. Shriver provides unparalleled personal service to each Service account. This has been our No. 1 priority since the beginning. Your savings comes from our ability to write and negotiate with several of today's insurance carriers. Savings Shriver Insurance Agency will shop the market for you to come up with the finest insurance program to fit your unique needs. We may not be the biggest, simply the best.
Contact: Charlie Shriver, Shriver Insurance Agency 340 W. Butterfield Road, Suite 2B, Elmhurst, IL 60126 Phone: 800-841-1217 • 630-833-0480 • Fax: 630-833-0876 Email: [email protected] • Website: www.shriverinsurance.com
Motorcoach | Charter Buses | School Buses | Limousines | Airport Buses
800-841-1217
Transit Buses | Sightseeing Buses | Shuttle Vans | Casino Buses | Line Runs
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TIB: Tough Transportation Problems Handled Every Day IB Transportation Insurance Brokers place, it can devote the energy and and only one — insurance program. is the largest agency in the country resources necessary to be at the leading TIB is keenly aware of changes in the Tdedicated solely to the transporta- edge of the transportation insurance marketplace because the company is tion industry. Headquartered in Glendale, field. All clients have their own personal there, immersed in it everyday. Obviously, CA, with offices in Minneapolis/St. Paul, account executive. In addition, they are change is a part of the environment, and Orlando, Baltimore, and New York, TIB provided with an assistant account exec- indeed, a dynamic force affecting all of serves more than 5,000 bus and limousine utive to handle their standard requests us. TIB’s goal is to always be on the cut- clients nationally. It’s committed to the such as certificates, endorsements, fil- ting edge — to discern the good from the transportation industry, and only that indus- ings, etc., and an accounting representa- potentially damaging; to keep the con- try. All of its clients have commercial auto tive who knows their exact premium sta- cerns and goals of its clients foremost in exposures with the vast majority being cer- tus. Clients always have total access to its actions and reactions to the times. tificated carriers. TIB’s corporate management team, who All of TIB’s accounts are important to At TIB, tough transportation insurance can provide assistance for a client’s risk the company, no matter what their size, problems are handled every day. The com- management needs. starting with the largest customers right pany is staffed to provide clients with the The transportation industry has tradi- down to individual owner/operators. The finest service of any broker in the industry. tionally experienced problems securing success of each and every one of these TIB’s goal is to work together as a team to programs which provide adequate cover- customers is an integral part of TIB’s suc- take care of clients. It offers high quality age and competitive pricing. As brokers, cess — this fact is always on the minds of services, trouble-free relationships and TIB works for the clients, explaining the TIB professionals as they serve the com- rapid response to a customer’s needs various plans and programs and helping pany’s client base. them determine the insurance policies through the strength of TIB’s national net- “KEEPING YOU IN MOTION which best suit their needs. TIB is not cap- work. IS OUR COMMITMENT — tive to a single insurance company; there- TIB’s specialization and commitment HAVING YOU AS ONE OF OUR fore, it can offer options and alternatives, to the transportation industry ensures CLIENTS IS OUR PLEASURE” that by focusing only on this market- rather than providing a client with one —
Keeping You in Motion
Transportation Insurance Brokers
800-248-2877 818-246-2800 www.tibinsurance.com LOS ANGELES • NEW YORK • BALTIMORE • MINNEAPOLIS/ST. PAUL • ORLANDO CA LIC. #0705008
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Travel Exchange: coach industry. She noted that MAP-21 was a major Continued From Page 24 victory as it contained many reduce tire life, while increasing tread wear, fuel provisions that will help the consumption and tire failures. This all ultimately motorcoach industry in the creates passenger delays.” near future. Presley also addressed the Patient Protection “This is the most impor- and Affordable Care Act, sometimes referred to tant bill that affects your as Obamacare, and how it could affect motor- industry. Ken (Presley), our coach companies in the near future. team and I worked and pre- “I think this is something that operators are pared for this bill for seven going to have to start paying close attention to,” years,” Weber said. “It was a Presley said. major victory in the area of He added the start of the Patient Protection and competition. There were Affordable Care Act could lead a certain number major threats, particularly on of bus/motorcoach drivers and other employees the (U.S.) Senate side, to Exhibitors showcased a wide variety of bus-related products. to gravitate toward larger operators and other weaken or actually remove a employers that offer health coverage, and that law that had been in place for four years that pro- partial diesel fuel tax exemption were also suc- smaller operators should be aware of an adverse tects private operators from competition against cessful, Weber said. She added that work con- One Show. Two Days. selection of driver candidates. Also, a greater subsidized transit operators. We were able to gain tinues to prepare for the next surface trans- number of smaller companies may be compelled a major victory in this area as well as enhance our portation bill. to offer health care coverage. protection. Weber also urged all UMA members to Presley also noted that the U.S. Congress has “Deputy Administrator Bronrott mentioned attend the next UMA Capitol Hill Fly-In Day In nite Possibilities. directed the U.S. DOT to promote better coordi- several safety provisions (of MAP-21). This held June 26. nation between public and private sector was probably the portion of the bill that we “We encourage everyone to come to Now in its 18th year, BusCon continues to bring the bus industry providers of passenger transportation. (UMA representatives) spent the most time. We Washington, D.C., and advocate for the industry together to share challenges, nd solutions and improve performance. “We (motorcoach companies) have a tremen- had to fend off a major effort in the Senate with your members of Congress. Lobbyists and See over 60 of the latest buses and newest technology the industry dous opportunity now to work with transit where there were a lot of proposed provisions the (UMA) team can do a lot of good, but noth- authorities,” he noted. that we felt were harmful to the (motorcoach) ing replaces a voter appearing before his/her has to offer in BusCon’s 115,000 square foot exhibit hall. Lobbyist Becky Weber discussed the legisla- industry. We were pleased to be able to achieve elected member of Congress and making the case tive accomplishments that have taken place with- a much more reasonable outlook.” (for the motorcoach industry),” Weber said. “We EXPERIENCE INFINITE POSSIBILITIES in the past year for the benefit of the U.S. motor- Efforts to protect the motorcoach industry’s need solid grassroots support on specific issues.”
METRO MAGAZINE BRINGS YOU
For more information Please Contact us at BusCon 2013 Phone- (574) 825-4880 Fax - (574) 825-1750 Parts & Service - (574) 825-1721 MORE INFORMATION AT: 51165 Greenfield Pkwy, Middlebury, IN 46540 - www.arbocsv.com North America’s Biggest Bus Show BusConExpo.com Page 36 BUSLINE March/April 2013 September 10-11, 2013 I Navy Pier, Chicago (800) 576-8788
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One Show. Two Days. In nite Possibilities. Now in its 18th year, BusCon continues to bring the bus industry together to share challenges, nd solutions and improve performance. See over 60 of the latest buses and newest technology the industry has to offer in BusCon’s 115,000 square foot exhibit hall.
EXPERIENCE INFINITE POSSIBILITIES
METRO MAGAZINE BRINGS YOU
BusCon 2013 MORE INFORMATION AT: North America’s Biggest Bus Show BusConExpo.com September 10-11, 2013 I Navy Pier, Chicago (800) 576-8788
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Personnel Filip Van Hool Appointed CEO ABC Companies Names New ing ABC’s service offerings for operators. At Van Hool nv Vice President Of Service Operations Beagle holds a B.A. degree from Seattle The Board of Directors of Van Hool nv, an David Beagle has been named vice president Pacific University and an MBA from the Bus & Paratransit Conference independent manufacturer of buses, coaches of service operations for ABC Companies. University of Washington. and industrial vehicles, has appointed Filip Van Beagle began his career in the transportation For more information, contact ABC Hool as the compa- industry in 1978 with Companies at 800-222-2875 or visit www.abc- & International Bus Roadeo ny’s Chief Executive Holland America Line companies.com. Officer. He is respon- of Seattle, WA. While sible for the overall there, Beagle held Jean-Pierre Baracat Appointed activities of Van positions including New President Of Nova Bus May 3-8, 2013 Hool. He will remain director of oper ations Nova Bus has announced the appointment of a member of the and general manager Jean-Pierre Baracat as president of Nova Bus. O Board of Dir ectors. — Gray Line of He reports to Stefan Tilk, senior vice president, JW Marriott Indianapolis Indianapolis, IN He is the grandson Seattle. Volvo Bus and president, Americas. Filip Van Hool of founder Bernard From 2000 to 2009, David Beagle He succeeds Gilles Van Hool and joined the company in 1989. He Beagle served as the Dion, who after nine has degrees in Applied Economic Sciences and vice president —Transportation Division, years as head of Business Engineering from Antwerp Uni - responsible for Holland America’s diversified Nova Bus, will now EARN, NETWORK, AND DISCOVER industry trends and versity and EHSAL Management School service of motorcoaches, rail cars, U.S. Coast take on a consulting Lsolutions with bus and paratransit professionals respectively. He has been a member of the Guard certified vessels, and ground service role as vice president executive-team since 1999 and was previously operations from Florida to Alaska. and executive advi- in charge of the overall operations of the Bus In 2009, Beagle founded Beagle Consulting, sor, Partnership and from across North America. & Car Division. offering consulting services to motorcoach Strat egy for Volvo Jean-Pierre Baracat Since 2007, he has been a member of the operators, motorcoach manufacturers, and pas- Bus Americas. CONFERENCE HIGHLIGHTS Board of Directors of Van Hool nv and ABC senger rail tour operators. Beagle was instru- Baracat joined Nova Bus in 1994, and had Companies USA. mental in the planning and development of been vice president, business development OTechnical & Supervisory Training Van Hool is a Belgian independent bus, ABC’s service facility in Redwood City, CA. since 2004. He holds a bachelor’s degree in coach and industrial vehicle manufacturer. As vice president of service operations for mechanical engineering and is a member of the OProducts & Services Showcase Established in 1947, it is based in ABC Companies, Beagle sets the overall direc- Quebec Order of Engineers (OIQ). Koningshooikt (Belgium). Van Hool employs tion for ABC’s nationwide network of service Please visit www.novabus.com for more OBus Display more than 4,000 people worldwide. facilities. Beagle is also responsible for expand- information. OTechnical Tours OInternational Bus Roadeo SAFE, STURDY & DURABLE Safety Step will meet all your transportation needs… ONetworking Opportunities
Featured Speaker DARIO FRANCHITTI, four-time IZOD IndyCar Series s Safety Steps full line of transportation steps are designed specifically for the transportation industry Champion and three-time s Anti-tip design makes it impossible to tip over with normal use Indianapolis 500 Winner, speaks s Transportation models provide a 6”, 8”, 10” or 12” boost at Wednesday’s closing session. s The 10" and 12" steps have brackets for extra durability
s Rugged all-aluminum welded construction Photo Credit: Jim Haines s All models are lab tested to hold over 1,000 pounds, but weigh a mere 7 pounds s Non-slip angled rubber leg tips and gripper strips keep your passengers and your Safety Step securely in place s Durable powder coat finish available black, silver Make plans to attend this premier event. or safety yellow
To view all our transportation steps or to order online, visit our website: REGISTER TODAY AT www.safetystep.net or call (888) 448-4237 www.apta.com Page 38 BUSLINE March/April 2013 0313Busline.FINAL_Layout 1 3/12/13 1:20 PM Page 39
Bus & Paratransit Conference & International Bus Roadeo May 3-8, 2013 JW Marriott Indianapolis O Indianapolis, IN
EARN, NETWORK, AND DISCOVER industry trends and Lsolutions with bus and paratransit professionals from across North America.
CONFERENCE HIGHLIGHTS OTechnical & Supervisory Training OProducts & Services Showcase OBus Display OTechnical Tours OInternational Bus Roadeo ONetworking Opportunities
Featured Speaker DARIO FRANCHITTI, four-time IZOD IndyCar Series Champion and three-time Indianapolis 500 Winner, speaks at Wednesday’s closing session.
Photo Credit: Jim Haines
Make plans to attend this premier event.
REGISTER TODAY AT www.apta.com 0313Busline.FINAL_Layout 1 3/12/13 1:20 PM Page 40
ACC Climate Control York, PA 17406 USA roof mount air conditioning systems. The com- 22428 Elkhart East Blvd. 877-228-4247 FAX: 717-767-3658 pany specializes in air conditioning specifica- Elkhart, IN 46514 USA E-mail: [email protected] tion preparation assistance, technical assis- 574-264-2190 FAX: 574-266-6744 Web Site: www.actusa.us.com tance, and training. 13 E-mail: [email protected] Company Officers: James Schreiber, Web Site: www.accclimatecontrol.com President; J.R. Lucas, Vice President; Dave BITZER U.S., Inc. Products: Manufacturer and distributor of Oberdorff, General Manager See Ad On Page 42 automotive heating and air conditioning sys- Products: American Cooling Technology, Inc. 4080 Enterprise Way tems for buses, emergency vehicles, and other (A.C.T.) is a manufacturer of advanced bus air Flowery Branch, GA 30542 USA specialty vehicles. 12 conditioning. Products include split type air 770-503-9226 FAX: 770-503-9440 conditioning systems, roof mount condensers, E-mail: [email protected] American Cooling Technology, Inc. and roof mount air conditioning systems for all Web Site: www.bitzerus.com See Ad On Page 41 bus makes and sizes. It also offers replacement Company Officers: Matthew Lish and 715 Willow Springs Lane air conditioning parts for most brands including Norman Gillespie
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Products: BITZER provides bus/coach air con- manufactures, installs and services a complete FAX: 336-861-4646 ditioning compressors. BITZER’s product system solution for buses: by providing maxi- Web Site: www.rifledair.com range covers all compressor technologies from mum heating, ventilating, air conditioning and Products: Manufacturer and installer of cli- reciprocating to scroll and screw compressors. windshield defrosting/defogging for both con- mate control systems specifically designed to BITZER bus air conditioning compressors are ventional and hybrid vehicles. 12 meet the demands of the medium duty bus mar- designed specifically to excell within the harsh ket. Specializing in school bus and shuttle bus environment of today’s engine compartments. ProAir, LLC markets. 12 BITZER’s bus air conditioning compressors See Ad On Page 42 offer superior capacity to cool coaches, school 28731 County Road 6 SMI-Pretoria buses, transit buses, including larger articulated Elkhart, IN 46514 USA 1975 Joe B. Jackson Pkwy. and double-decker buses. 13 574-264-5494 Murfreesboro, TN 37127 USA FAX: 574-264-2194 615-867-8515 FAX: 615-867-8790 Espar Heater Systems E-mail: [email protected] Web Site: www.smiglobal.net See Ad On Page 41 Web Site: www.proairllc.com Products: Pretoria ducting systems are 6099A Vipond Dr. Products: Manufacturer of air conditioning, designed for all of the major air conditioning Mississauga, ON L5T 2B2 CANADA heating and defrost systems for all types of manufacturers’ units. Pretoria’s duct systems 905-670-0960 buses and shuttle vehicles. Specializes in cli- are engineered for optimum air delivery with FAX: 905-670-0728 mate control systems for driver and passenger the manufacturers’ various options including E-mail: [email protected] areas and also stocks a complete line of related side mount, rear mount and roof mount units. Web Site: www.espar.com parts. 11 The insulatory aluminium composite panels Products: Espar is committed to the environ- used as ducting adds in reducing condensation, ment and helping customers achieve a higher Proheat and eliminates vibration/drumming and air quality of life. Espar’s air and coolant heaters 3831 No. 6 Road noise in the ductwork. 12 will reduce idle time, which means extra sav- Richmond, BC V6V 1P6 CANADA ings for customers while traveling in comfort. 604-270-6899 FAX: 604-270-7172 Sutrak Corporation 10 E-mail: [email protected] See Ad On Page 40 Web Site: www.proheat.com 6897 East 49th Avenue Mobile Climate Control Products: Diesel fired auxiliary heavy-duty Commerce City, CO 80022 USA 3189 Farmtrail Road coolant and heaters. 13 303-287-2700 FAX: 303-286-1005 York, PA 17406 USA Web Site: www.sutrakusa.com 800-673-2431 Rifled Air Conditioning, Inc. Products: ISO 9001 certified. Heating, venti- FAX: 717-764-0401 2810 Earlham Place lating and air conditioning systems for light rail Web Site: www.mcc-hvac.com High Point, NC 27263 USA vehicles, people movers and buses, including Products: Mobile Climate Control designs, 336-434-1000 school buses. 10
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Thermo King Corporation 314 West 90th Street, Minneapolis, MN 55420 USA 952-887-2200 Web Site: www.thermoking.com Company Offiers: Ray Pittard, President of Thermo King North America; Martin Duffy, Vice President, sales and market development North America for Thermo King; and Neil Tamppari, Director, bus heat- ing, ventilation and air conditioning, (HVAC), for Thermo King North America. Products: Thermo King offers a complete line of HVAC solutions for transit, coach, shuttle and school bus. Thermo King offers: the SLR Series, a one-piece rooftop HVAC unit for shuttle and paratransit vehi- cles. It features the COMFORTEK™ air distribution system that pro- vides better temperature control, faster recovery and a balanced refriger- ation cycle; a complete line of energy efficient, all-electric HVAC sys- tems for hybrid, battery, fuel cell and trolley buses; and an all-electric HVAC system for conventional diesel or compressed natural gas-pow- ered buses featuring integrated electric compressors and is independent- ly operated and powered by a power electronics module. 13
Trans/Air Manufacturing 480 East Locust St. Dallastown, PA 17342 USA 800-673-2446 ext. 233 FAX: 717-244-7088 Web Site: www.transairmfg.com Products: Trans/Air Manufacturing is an ISO 9001 registered firm, manufacturing a full line of climate control systems for the school, commercial, and electric/hybrid vehicle markets. Units, parts, service, training, warranty, and new or aftermarket installations are available through factory-owned operations or a network of distributors throughout North America. 12
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Polk Transit Authority: trainers and certifiers on our staff to teach those which has been met with success with local col- successful candidates who are customer-service leges and a major employer. Continued From Page 17 centered,” Phillips said. “We want the right person “It’s all about changing the definition of what a all in an effort to better inform its customers. in the driver’s seat. Our hiring process is started by bus rider is in Polk County,” he noted. “We are “We need to utilize social media more in the a local workforce board, which is able to screen not Chicago, New York or Los Angeles with future. This is a challenge across the industry. You candidates and send to us the best of the best. their pressures of urban development and park- see transit agencies that have Facebook and “I like to meet the applicants who make it ing. What we need to be is more relevant in peo- Twitter accounts, but they only update them every past the workforce board and tell them, ple’s lives. This remains our major challenge two to three months,” Phillips said. ‘Congratulations on making it to the interview. going forward.” You have actually made it already through two Contact: Citrus Connection/Polk Transit, Good Employees Provide A Solid Future screenings.’” 1212 George Jenkins Blvd., As for the future of public transportation as a Lakeland, FL 33815. here are approximately 255 employees whole in Polk County, Phillips said there remains Phone: 863-688-RIDE (7433). who work within the Polk Transit a need to reach more choice riders, such as Websites: www.polktransit.org and TAuthority system. Bus operators and through Polk Transit’s Universal Access program, www.ridecitrus.com. mechanics are members of the Transport Workers Union Of America Local 525, while all other workers are non-union employees. Despite what- ever job title an employee may possess, Phillips said having a strong communications dialogue in place is vital at Polk Transit. “We use a methodology called ‘waterfall communication.’ We believe that managers are communicated ‘through,’ not ‘to.’ So, with the exception of human resources information, everything we do is communicated to every single employee. When a manager is told some- thing, the expectation is that he/she is to take that message, add value to the message, and then pass it along to subordinates,” Phillips said. “Employees (at Polk Transit) regularly receive 30 minutes of one-on-one time with their supervisors to talk about their development. This happens every single week, except for drivers who, because of their operational schedule, meet with supervisors on a monthly basis. There are no exceptions. If an employee is on vacation, this is done over the phone. “There is also a supervisor’s superintendent meeting that takes place every other week. Anyone who supervises an employee must be at this meeting to discuss supervisory issues. An administrative assistant takes meeting notes, which, unedited, are stapled to every employee’s paycheck. This allows all of our employees to know everything that is going on. A lot of what our employees learn (from these notes) may be irrelevant to what they currently do, but a year or so down the road, when some- thing happens, it may make more sense to that employee after earlier reading those meeting notes.” Phillips said that by being so transparent, everyone at Polk Transit is able to stay on the same page concerning what’s happening within the entire transit system. “Diligence” is a good word to describe what takes place at Polk Transit when it comes to hir- ing the right employees. For instance, those peo- ple interested in becoming a driver for the transit system do not need to have past driving experi- ence, but they do need to demonstrate the ability to work well with other people. “It’s important for us to hire the right person and then teach the necessary skills. We have CDL March/April 2013 BUSLINE Page 43 0313Busline.FINAL_Layout 1 3/12/13 1:20 PM Page 44
MAHA USA Has nance operations with a large selection of heavy-duty premium workshop equipment. Record Breaking Year Visit www.maha-usa.com/ WirelessMobileColumnLift.htm for more infor- mation about MAHA USA’s American-made mobile column lifts. Vigor Fabric From Holdsworth Holdsworth Fabrics spokespeople say it used stripes and the celebrated all-over grafitti style. this year’s UMA Motorcoach Expo to present a The Elements Collection is a new generation of totally “re-invigorated” offering based on its designs in five color themes — grays, blues, best-selling Vigor wool moquette seating quality. reds, greens and browns — with tonal shades Called the Vigor-Elements Collection, the new and modern bright highlights. Inspiration is MAHA spokespeople say 2012 was a record line comprises 125 different design and color taken from current trend areas which encom- breaking year for the company with the highest permutations, taking elements from wide rang- pass architectural details, mathematical and revenue in the company’s history. Currently, ing design influences to create versatile interior geometric patterns, as well as natural and MAHA USA is manufacturing over 200 mobile schemes for modern vehicles. The fabric is made organic influences. column lifts a month from its 90,000-square- from 85 percent wool, 15 percent nylon with a Holdsworth is presenting the new line along foot production facility in Pinckard, AL. interwoven cotton backing. with the company’s “Did You Know?” cam- MAHA USA says it has increased its manu- With origins going back over half a century, paign which seeks to educate consumers in a facturing capacity and is now producing the Vigor collection was Holdsworth’s first light-hearted way about fabric construction and hydraulic 2-post automotive lifts for the entire moquette fabric woven using a face to face con- composition, technological capability and sus- MAHA Group. It says the company has been struction, producing two rolls of pile fabric tainability. fortunate enough to continue growth and gain simultaneously. Since then the fabric has Headquartered in the United Kingdom, the employees. evolved in both design and color, to include tra- North American arm is based in Indianapolis, MAHA USA also provides vehicle mainte- ditional heritage patterns, classic center panel IN. Visit www.holdsworthfabrics.com.
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Glaval Bus Glaval Bus
Glaval Legacy
The Legacy is built on the heavy-duty Freightliner S2C chassis Glaval Titan II LF and powered by the proven Cummins 6.7L ISB diesel engine and Allison transmission. Built with rear air-ride suspension, the Whether it’s a wheelchair passenger, business traveler or an Legacy is sure to impress with stylish beauty, outstanding ride elderly rider, the Titan II LF completely eliminates the need for quality and rugged durability. steps to enter or exit the vehicle. There is also no longer a need Whether looking for first-class transportation or even public for the traditional wheelchair lift. The Titan II LF is offered with shuttle service, the Legacy is the answer. The Legacy can seat up either a Braun or Ricon bifold power ramp. This new low floor to 45 passengers and is available with a wide variety of ADA-com- kneeling bus utilizes the rugged Chevy G4500 Gas chassis plat- pliant paratransit options. Also available with rear luggage, over- form along with a heavy-duty “Purpose-Built” floor structure head and under floor storage, the Legacy has the versatility to fit designed and produced by Spartan Chassis. all transportation needs. One of the most impressive features of the Titan II LF is the 4- Just newly launched is a new 102-inch wide version of the corner, self-leveling air-spring suspension with kneeling capabili- Legacy that is sure to be a hit in the tour and charter market, and ty. With the touch of one switch, the complete unit will kneel to also excellent for specialty vehicles such as a prison bus, limo, achieve a 1:6 ramp slope on gas models (diesel models have 1:5.3 and a host of other markets. Glaval had a record year in 2012 in ramp slope angle), which exceeds ADA’s current minimum, at the the larger cut-a-way segment. same time providing a level floor surface for all wheelchair posi- Glaval has one of the largest product offerings in its segment tions. with 11 models ranging from 20 to 43 feet and offers a 5 year, The Titan II LF offers true random access for up to 5 wheelchair 100,000 mile warranty. With over 3,000 options, Glaval can fill positions, or can seat up to 21 ambulatory passengers. With almost every need. Call to find out more at 1-800-445-2825 and let Glaval’s solid reputation for building a quality product, the Titan II an experienced sales team answer any questions. Glaval is a divi- LF is sure to help make life easier. sion of Forest River, Inc., and is a wholly owned subsidiary of Berkshire Hathaway. Glaval Bus 914 CR #1 North Glaval Bus 914 CR #1 North Elkhart, IN 46514 Elkhart, IN 46514 800-445-2825 800-445-2825 www.glavalbus.com www.glavalbus.com
Model...... Glaval Titan II LF Model...... Glaval Legacy Seating Capacity...... 21 Max Seating Capacity...... 45 Max Length...... 24’, 26’ and 28’ Length...... 32’, 35’, 37’ and 40’ Width ...... 96” Width...... 96” and 102” Height...... 114” (includes rooftop air system) Height ...... 129” Engine...... 6.0L Gas, 6.6L Diesel and CNG Engine ...... Cummins 6.7L Diesel Transmission...... 6-Speed Automatic Transmission...... Allison 2200 PTS w/Park Pawl 5-Speed Chassis...... Chevrolet G4500 Chassis...... Freightliner S2C Air Conditioning...... Carrier/Mcc, ACC and ACT Air Conditioning...... Carrier/Mcc, ACC, Trans Air and ACT Wheelchair Option...... Accommodates up to 5 Wheelchair Option...... Accommodates up to 14 Steering...... Tilt Wheel Steering...... Tilt/Telescopic Suspension ...... 4 Corner Air Spring Suspension ...... Front Spring, Rear Air Ride
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Turtle Top Turtle Top
Odyssey XLT Odyssey XL
The Odyssey XLT shuttle bus and motorcoach series of buses The Odyssey XL shuttle bus provides up to 30 passenger capac- that provide up to 47 passenger capacity are available on the ity and is available on the Ford F550 and Freightliner FM2 26K. Freightliner FM2 chassis. Bus road stability, passenger comfort, Road stability, passenger comfort, dependability, quality and safe- dependability, quality and safety are important features for own- ty are main features standard in the Odyssey XL. This series fits ers of an Odyssey XLT. the needs for church buses, college buses, transportation author- More passenger capacity for church buses, college buses, city ities, assisted living facilities, plus many more bus applications, and county transportation authorities, assisted living buses, and is available with wheelchair lifts. cross-country touring companies, excursion companies and many more transportation customers can be found selecting the Turtle Top Odyssey XLT. 67819 State Road 15 New Paris, IN 46553 Turtle Top 800-296-2105 67819 State Road 15 Fax: 574-831-4349 New Paris, IN 46553 Email: [email protected] 800-296-2105 www.turtletop.com Fax: 574-831-4349 Email: [email protected] www.turtletop.com
ODYSSEY XL FEATURES • Aerodynamic automotive styling ODYSSEY XLT FEATURES • Clear view windows • Aerodynamic automotive styling • Up to 31 passenger capacity on the Ford F550 - CDL required • Clear view windows, contoured, curved, tinted • Up to 41 passenger capacity on the • Up to 47 passenger capacity - CDL required Freightliner FM2 26K - CDL required • Wide interior with double row luxury seating • Wide interior with double row luxury seating • Flexible floor plans including wheel chair capability • Flexible floor plans including wheel chair capability • Meets and exceeds FMVSS regulations • Meets and exceeds FMVSS regulations • Qualifies for Buy America • Qualifies for buy America and is Altoona tested • Steel roll cage with full perimeter steel floor • Steel roll cage with full perimeter steel floor • Body and air conditioning warranty second to none • Body and air conditioning warranty second to none
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Turtle Top Turtle Top
Odyssey Van Terra & Terra Transport The Odyssey shuttle bus family of buses provides passenger The Van Terra and Terra Transport shuttle buses were devel- capacities up to 23 on Chevrolet and Ford chassis. The Odyssey oped to replace the standard 15-passenger van. All types of pas- shuttle bus with Innovation, Styling and Quality is the bus of sengers, including senior living agencies, find it easy to enter and choice for church buses, day care buses, airport shuttle buses, exit with ample headroom and aisle passage. assisted living buses, college buses including sport team trans- The Van Terra and Terra Transport maneuver like a van but portation buses. have the stability of a dual rear wheel bus. Extended rear wheel stance (with a full roll cage, styling and quality construction) Turtle Top makes this the most affordable and practical choice for safe 67819 State Road 15 dependable transportation, according to the company. New Paris, IN 46553 800-296-2105 Turtle Top Fax: 574-831-4349 67819 State Road 15 Email: [email protected] New Paris, IN 46553 www.turtletop.com 800-296-2105 Fax: 574-831-4349 Email: [email protected] www.turtletop.com
VAN TERRA & TERRA TRANSPORT FEATURES • 15 - 18 passenger alternative * • Low, wide enclosed entrance • Wide aisle with interior headroom • Wide wheelbase stance for road stability • Flexible floor plans, including wheelchair capability • Meets and exceeds FMVSS regulations • Altoona tested • Steel roll cage with school bus roll-over crush test ODYSSEY FEATURES • CDL license not require in most states ** • Aerodynamic automotive styling • The most storage in its class • Clear view windows • Up to 23 passenger capacity - CDL required * Some floorplans include wheelchair/luggage areas • Low wide enclosed entrance that reduce the number of seats. 18 seats is the • Flexible floor plans including wheelchair capability maximum possible occupancy in this class. • Meets and exceeds FMVSS regulations • Qualifies for buy America and is Altoona tested ** 15 and under do not require CDL in most states. 16 passenger • Steel roll cage with full perimeter steel floor and above do require CDL • Body and air conditioning warranty second to none
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ARBOC Specialty Vehicles ARBOC Specialty Vehicles
Spirit Of Freedom Spirit Of Mobility
The Spirit of Freedom utilizes only General Motors standard The ARBOC Spirit of Mobility is built on a conventional GM cut- suspension to create a low-floor, ADA compliant bus capable of 1:6 away with all passengers entering through the same 39-inch wide ramp angle; all with an ultra-low price point. The spacious 41-inch door opening. The interior offers theater seating for better view- entry opening and low step height make this an ideal bus for air- ing for all riders. The Spirit of Mobility low-floor bus offers a full port, hotel, and resort shuttles, as well as transit agencies. air-ride suspension with a beneficial kneeling feature allowing for Utilizing the GM suspension has the added benefit of driving an entrance of less than 5-inches from the curb without deploy- down maintenance costs over the whole life cycle. The Spirit of ing the ramp. Freedom is aggressively entering new markets for today and ARBOC SV continues to improve products by utilizing the feed- beyond. back of ARBOC suppliers, dealers, and customers. Improvements to the Spirit of Mobility include a quieter, smoother operating ARBOC Specialty Vehicles kneeling feature, improved loading and un-loading options, and a 51165 Greenfield Pkwy., Middlebury, IN 46540 simplified air suspension maintenance system. ARBOC SV is dedi- 574-825-4880 • Fax: 574-825-1750 cated to resolving, improving, and supporting the future of low- Website: www.arbocsv.com floor vehicles today. ARBOC Specialty Vehicles 51165 Greenfield Pkwy., Middlebury, IN 46540 574-825-4880 • Fax: 574-825-1750 Website: www.arbocsv.com
Model...... Spirit of Freedom Model ...... Spirit of Mobility Seating Capacity...... 12 to 23 Seating Capacity...... 12 to 23 Length...... 21’, 24’, 27’ & 28’ Length...... 21’, 23’, 26’ & 28’ Width ...... 96” Width ...... 96” Height ...... 112” Height...... 110” Engine...... 6.0L Vortec V8, Optional 6.6L Duramax Diesel Engine...... 6.0L Vortec V8, Optional 6.6L Duramax Diesel Transmission...... 6-Speed Automatic Transmission...... 6-Speed Automatic Chassis...... GM 4500 Chassis...... GM 4500 Air Conditioning...... Passenger A/C up to 80btu Air Conditioning...... Passenger A/C up to 80btu Wheelchair Lift Option ...... Low Floor Ramp Entrance, Wheelchair Lift Option ...... Low Floor Ramp Entrance, Up to 6 Positions Up to 6 Positions Steering...... GM Power Steering...... GM Power Suspension...... OEM Springs Suspension...... OEM Springs
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Prevost Debuts Starcraft Bus New Corporate Video Prevost has unveiled its new Corporate Video, a nine minute presentation which tells the story of the Prevost brand, from its founding by Eugene Prevost in Sainte-Claire, Quebec, to its leader- ship today as a premium motorcoach manufacturer. The video includes archival footage and images from the early years of the company, the 1920s, 30s and 40s. The presentation also highlights Prevost innovations throughout the years. Included is a section about the formation of the conversion coach business. The company says the video production highlights the longstand- ing Prevost commitment to quality and continuous improvement, throughout all areas of the company, from design to manufacturing, and all the way through to customer support. The video can be accessed from the Prevost YouTube Channel at http://youtu.be/4Ewft-4Do_4. Starlite, Starquest, Allstar, Ultra Star, XLT, Xpress Prevost Delivers H3-45 Motorcoach To DC Trails Inc. Due to strong product engineering, styling and purchasing power, Starcraft Bus has been the nation’s largest Ford Shuttle Bus pool Prevost recently delivered a H3-45 motorcoach to DC Trails Inc., account manufacturer for the past five years, according to Starcraft. in Lorton,VA. The coach was equipped with a wheel chair lift and These vehicles are produced in an ultra-modern facility and are 2+1 luxury Brazil leather seating. backed by the financial resources of Berkshire Hathaway. Starcraft Bus features include a strong steel jig welded frame to provide a solid foundation; a wide variety of exterior materials including aluminum, fiberglass or composite; and many standard items such as LED stop/tail/turn lights, 36-inch electric entry door, street side exhaust, custom manufactured electronic circuit boards and computer tested wire harnesses. Starcraft exterior widths range from 84-inches to 102-inches, and lengths from just over 20-feet to 40-feet. The chassis range is from 11,500 through 26,000 GVWR.
Starcraft Bus • 2367 Century Dr., Goshen, IN 46528 574-642-3112 • Fax: 574-642-3301 DC Trails Inc. is a Washington, D.C. charter tour bus company, Email: [email protected] • www.starcraftbus.com serving Washington, D.C., Maryland, and Virginia for tours and the entire continental United States and Canada for charter. Visit www.prevostcar.com for more information. Model...... Starlite, Starquest, Allstar, Ultra Star, XLT, Xpress Seating Capacity...... 8 - 24 Hadley Introduces Quad Control Length...... 21’ - 27’ For Coach And Bus Mirrors Width...... 84”, 88”, 96”, 102” Height...... 114” - 122” Company spokespeople say the Hadley Quad Control for mirrors Wheelbase...... 138” - 233” is Hadley’s first switch to allow full control of four (4) panes of Overhang (front/rear) ...... Varies by WB & Model Consult Dealer glass, including heat function, all in one controller. Inside Height (min./max.) ...... 71” through 83” Varies by Model Hadley unveiled the Quad Controller earlier this year to the Turning Radius ...... Varies by WB & Chassis Consult Dealer motorcoach industry, along with its new Dual Control switch, in a Tire Size...... Varies by Chassis functional display at the company’s UMA booth to demonstrate fea- Engine...... Varies by Chassis tures and ease of use. Transmission...... Chassis OEM Both the Hadley Quad and Hadley Dual Control units are fully Brakes ...... Chassis OEM electronic rather than electronic and mechanical. The company Fuel Tank Capacity...... Varies by Chassis says the elimination of a joystick and moving mechanical parts pro- Chassis...... Ford E350-E450, GM 3500-4500, Ford F650 vides for a more durable, reliable switch and creates a streamlined Air Conditioning ...... Trans/Air or Carrier look in an ergonomic control pad. The new controls are dual volt- Baggage Capacity ...... Consult Factory age capable to accommodate 12v or 24v installation. This capabili- ty allows operators to include the Dual or Quad controller on any Wheelchair Lift Option...... Braun or Ricon bus without concern of electronic compatibility. Steering...... Power OEM Hadley also offers the ability to include the mirror control as Suspension...... OEM or Mor/Ryde part of the customization with proprietary labeling. Visit www.hadleyadvantage.com for more information.
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Customer-Focused Introductions Highlight Prevost’s UMA
Prevost officials say the company enjoyed a successful UMA Expo 2013 with several prod- uct introductions and announcements. The main Prevost UMA booth showcased a new 2013 H3-45 Motorcoach featuring PRIME, prevost’s new energy management system, and a new 2013 Volvo 9700, highlighted by several new interior upgrades. PRIME Energy Management System Prevost says The PRIME energy manage- ment system reduces fuel consumption by using the engine downtime (braking, deceleration and other negative torque situations) to charge the During the show, Prevost VP/New Coach Sales batteries and compress air. PRIME focuses on Robert Goodnight awarded the Prevost Sales Leader Awards to Ward Hicken and Serge During UMA, Prevost held a drawing for a new eliminating parasitic loads on the engine by iPad. The winner was Jim Murphy of Saddle intelligent management of the alternators and Gonthier. These awards are given each year to the leading Regional Sales Managers from the River Tours, pictured left, with Michael Power, air compressor duty cycle. Prevost director of marketing. Instead of constantly charging, the alterna- Prevost team. Pictured from left are Ward tor uses engine negative torque (braking, Hicken, Robert Goodnight and Serge Gonthier. drivers area, giving driver’s a familiar trans- deceleration) to generate “Free” electricity. also benefit from the new 15-inch monitors. mission interface. Depending on the air requirement, PRIME Optional aluminum overhead storage doors A new linoleum luggage bay floor is sturdy will also trigger the production of compressed can give the interior of the 9700 a sleek look. and long-lasting. The front end of the vehicle air on negative torque. PRIME utilizes readily Several dashboard buttons have been re-locat- now has a stone chip protection. This protec- available, maintenance-free Absorbed Glass ed and reconfigured to give easier access and tion has been tested in harsh winter environ- Mat (AGM) batteries and a Vanner 80 series better communication to drivers. A new inte- ments. This protection is also located behind battery equalizer. grated driver’s microphone, which is built each wheel. Volvo 9700 Upgrades into the driver’s seat, avoids damage and has Maintenance And Demonstration Booth The 2013 Volvo 9700 features new interior Bluetooth capability. Prevost also had a booth set up in the fabrics for the passenger seats, side walls, roof The I-Shift transmission control is now Maintenance aisle of the Expo, staffed by liner, and driver’s seat. Volvo says passengers located on a shifter pad on the left side of the Prevost regional service managers and service training manager. The booth displayed Prevost training tools such as free Prevost webinars, which are recorded for future 24/7 access. ThinkThink FMVSSFMVSS 302302 ProtectsProtects Webinars: prevostevents.webex.com. PassengersPassengers and Equipment?Equipment? The booth also introduced the new Prevost Tools app. Prevost Tools puts access to many Prevost Service tools all in one application. From any mobile device such as Apple iOS or Android phones and tablets, the user can link to wiring diagrams, pneumatic diagrams, technical manuals, driver’s guides and serv- ice bulletins for any Prevost or Volvo motor- coach. The app also provides links to Prevost online warranty services, Prevost Liaison telematics system, and online parts ordering. Visit www.prevostcar.com for more information. AMSOIL Sythetic Lubricants Offers F.R. Cushioning CR SAFGUARD™ XL (meets FMVSS 302) Fire-Resistant Cushioning Cost Analysis Both seats above were subjected to BS 5852 Source 2 Ignition. Company spokespeople say Amsoil SAFGUARD™ XL Fire-Resistant Cushioning… Synthetic Lubricants provide better protection, better fuel economy, less maintenance and • Complies with advanced F.T.A. fire safety criteria. longer life resulting in lower costs. With costs • Minimize risk and liability related to vehicle of new vehicles and rising fuel and maintenance fire safety. prices, the company says it is imperative to • O.E.M. and maintenance seat retrofit applications. reduce operating costs. They invite consumers Telephone: 800-234-2734 to request a cost analysis. Call for specifications. Easily added to seating Fax: 724-537-9003 requirements within vehicle bid packages. e-mail: [email protected] Call 800-370-2986 or visit www.thelubepage.com. Page 50 BUSLINE March/April 2013 0313Busline.FINAL_Layout 1 3/12/13 1:20 PM Page 51
National Interstate bus” because of its large center aisle. It is also equipped with Nova’s electric engine cooling Affinity Program With system. Center articulation allows the bus to corner tightly and handle city streets easily. Trailways Members Similar LFS Artic buses are currently in opera- National Interstate Insurance Company tion in large urban centers including New York announced that it has entered into a preferred Nova Bus Puts Into City and Montreal. partnership with Trailways Transportation CAT plans to use its LFS Artic primarily to System, Inc. (Trailways) to provide its mem- Service First Articulated transport Clemson University students, faculty bers with enhanced risk management and and staff to and from campus. As part of its plan claims services. Bus In South Carolina for older buses, CAT expects to retire a total of The agreement, according to National eight buses, of which several will be replaced Clemson Area Transit, a Nova Bus partner, Interstate, which was effective January 1, 2013, by articulated buses. has put the first articulated bus in South is designed to deliver a superior level of service CAT also owns five 40-foot Nova LFS Smart Carolina into service. to Trailways' members who purchase their Buses, purchased in 2012. “We double the capacity and only use one insurance through National Interstate. Nova Bus is a provider of sustainable transit bus to accomplish as much transportation,” solutions in North America, including hybrid CAT General Manager Al Babinicz said. “The buses, high-capacity vehicles and integrated ‘bendy bus’ technology eventually could help intelligent transportation systems. Nova Bus is solve transportation problems throughout South part of the Volvo Bus Corporation. Carolina.” Visit www.novabus.com CAT says it dubbed its LFS Artic the “bendy The company says program benefits, pro- for more information. vided by both National Interstate and its affiliate, Safety, Claims and Litigation alized file reviews. their organizations. We also take great pride in Services, LLC, include access to a variety of Michelle Silvestro, assistant vice president delivering exceptional claims management. risk management tools and resources includ- and national commercial marketing manager Our goal is to act as an advocate to help reduce ing an exclusive online customer website, for National Interstate said, “The entire the cost of customer claims as well as commu- and accident event recorder technology. They National Interstate team is committed to pro- nicate, listen and respond quickly.” will also enjoy specialized claims manage- viding the expertise, risk management services For more information contact Michelle ment services including accelerated commu- and valued-added resources to assist Trailways' Silvestro at 800-929-1500, send email to nication, subrogation assistance, and person- members in promoting a culture of safety in [email protected].
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80th Anniversary Slogan: “MCI-Reliability Driven™”
Motor Coach Industries participated in the 2013 UMA EXPO/Travel Exchange with a celebration of its new design for the J4500; the addi- tion of the Setra brand; and new parts and service initiatives that it fea- tured during the 2013 Orlando, FL, show. MCI officially noted its 80th anniversary with a champagne toast during the event and used its booth to showcase advances on the redesigned 2013 J4500 coach, displaying Academy Bus’ newest J4500. For the first time, MCI, as the exclusive distributor of Setra coaches and parts in the United States and Canada, displayed a Setra S 417 TC owned by Compass Transportation, featuring a high-end, custom- designed 27-passenger interior. MCI’s booth also included “knowledge bars,” where MCI repre- sentatives, including engineers and technical experts, explained how a commitment to be Reliability Driven in coaches, parts and service can benefit operators. MCI also showcased pre-owned coaches — two MCI J4500s and one Setra — to the UMA show floor that were avail- able for sale. MCI used a booth in the EXPO’s Maintenance Shop area to show operators MCI Service Centers’ expanded offerings, such as Setra war- ranty service, repairs and special maintenance offers. Several MCI tech- nical experts were available to address operator inquiries. “Even as we mark our 80th year, MCI continues to evolve with bet- ter looking, more reliable models, featuring advanced safety technolo- gies and new interior designs and amenities that are attracting a new gen- eration of riders,” MCI Vice President of Sales and Marketing Private Sector Patricia Ziska said. “We’re honored by how well our customers have embraced the new J4500 and Setra models now under MCI.”
® AMSOIL Sythetic Lubricants » WEH CNG FUELING COMPONENTS Increase Fuel Economy Up To 6.54 Percent Top quality for maximum RELIABILITY Over Conventional Fluids In Diesel Fleet Applications
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PeoPle Prevost’s Jay Snead Awarded nominated by individuals and then voted on Wels holds an MBA degree in general man- Tennessee Motorcoach Association’s by the board. agement from Sankt Gallen University in Service Provider Of The Year Snead has been with Prevost since 2010 and Switzerland with additional undergraduate Prevost Regional Sales Manager Jay Snead is the regional sales manager for West Virginia, studies in business administration. has been selected as the recipient of the Tennessee, North Carolina, and Virginia. This Aesys offers communication systems and Tennessee Motorcoach Association’s Service year he is also serving as the service provider display technologies, serving the traffic, transit, Provider Of The Year Award. representative on the Tennessee Motorcoach industrial, and municipal markets. All critical Association Board of Directors. Visit www.prevostcar.com for more information.
Aesys Names Oliver Wels As Sales & Marketing Director Worldwide Operations Aesys has announced the appointment of Oliver Wels as the sales & marketing director for worldwide operations. He is responsible for accelerating the company’s growth and reports directly to Aesys Founder and CEO Marcello Biava. Wels joins Aesys after seven years at DRI Jay Snead, right, receives the and later Luminator Technology Group, most Pictured left is Aesys Founder/CEO Tennessee Motorcoach Association’s recently as the vice president of global sales and Marcello Biava with Oliver Wels. Service Provider Of The Year Award marketing. From 2005 to 2012, he managed the from Alan Wise, president of the association. growth of international revenue from less than design and production functions are performed 20 million to over 150 million USD. at its headquarters in Bergamo, Italy, or in one Each year the Tennessee Motorcoach Prior to DRI, Wels held key positions in of its additional facilities located in Brazil, Association awards a service provider that is sales, marketing and distribution at Carrier Germany, India, Spain, and the United States. helpful and supportive to the motorcoach Sütrak, a wholly owned division of Carrier The company was founded in 1977. operators of Tennessee. Recipients are first Corporation/United Technologies. Visit www.aesys.com for more information.
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UMA Motorcoach EXPO 2013 • Booth Photo Gallery D.W. Ferguson/Western Experts Insurance Keeps Sustainability In The Forefront With Move To LEED Standard Facility
Transportation insurance providers D.W. Ferguson & Associates Inc. 19, 2012, in Kingston, WA. and Western Experts in Transportation moved into a new facility on Nov. Known as The Tanner Building, named for the owner’s grandson Tanner Perkins, age 9, construction of the facility was built to LEED Gold Standards, with sustainability in mind for such materials as con- crete, steel and the frame. Public Transportation Insurance
We at Western Experts in Transportation have specialized in transportation insurance since 1972. Over the years we have become recognized as on of the leading transportation The building has a large array of solar panels covering the entire roof, insurance specialists. and building planners hope to generate enough electricity to provide power for the entire building, and have power left over to sell back to the PSE, the local power company. Western Experts In addition, the building has double-insulation and double-pane win- dows to reduce heat loss. There is also an onsite water collection system in Transportation through a series of rain gardens that collects and filters all rain water. The heating system includes two highly efficient heat pumps to reduce the Public Auto Specialists cost of heat. D.W. Ferguson & Associates is a specialty insurance agency focusing [email protected] on public transportation in the western states of Washington, Oregon, 800-843-2430 California, Montana and Idaho. Contact Amy Perkins for more info. Western Experts in Transportation is a managing general agent for the Zurich Insurance company, specializing in public transportation in all states. Call 1-800-843-2430 for more information.
www.budgettruckandauto.com ABC Companies And Soderholm Sales & Leasing Renew Dealership Agreement
ABC Companies has announced the continua- tion of its dealer partnership with Soderholm Painting Sales & Leasing, Inc. to sell and distribute Van Ricon Lifts Hool and GCA motorcoach products in Hawaii and the Pacific Islands. Fabrication Soderholm has been representing ABC Companies and the Van Hool product line in Vinyl Graphics Hawaii and the Pacific since 1996. Soderholm Collision Repair Sales & Leasing, Inc. (SSL) was formed in 1989. ABC spokespeople say SSL is the only Certified Welding fully licensed, full service bus dealer in Hawaii Frame Straightening and the Pacific. The company says all its vehi- cles can be made ADA compliant. :$YDORQ5G-DQHVYLOOH:, Visit www.abc-companies.com 3+21( )$; 72//)5(( for more information. Page 54 BUSLINE March/April 2013 0313Busline.FINAL_Layout 1 3/12/13 1:20 PM Page 55 UMA Motorcoach EXPO 2013 • Booth Photo Gallery uma booths 55
Prevost Bridgestone Americas
Motorcoach manufacturer Prevost features a prod- Offering a wide variety of new and retread tire uct lineup that includes motorcoaches, conversion options for the bus and motorcoach industry is shells, parts and repair service. Bridgestone Americas Tire Operations, LLC (BATO). Also provided are tire chains and wheels.
MAHA USA Lancer Insurance
MAHA USA provides heavy-duty lifts, dynamometers, Lancer Insurance Company is a provider of various maintenance and testing equipment and parts to the insurance products and services to the bus and motor- bus and motorcoach industry. Shown, left to right, are coach industry including bus and limo, general and Udo Vespa, technical manager; and Juergen Werner, property damage. vice president of sales and marketing.
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UMA Motorcoach EXPO 2013 • Booth Photo Gallery UMA Motorcoach EXPO 2013 • Booth Photo Gallery
Motor Coach Industries (MCI) National Interstate Insurance Company
Serving as a motorcoach manufacturer, Motor Coach A provider of different transportation insurance serv- Industries (MCI) also produces conversion shells and ices for the bus and motorcoach industry is National sells used buses. The company has a parts network in Interstate Insurance Company. Shown are Kristine place along with service facilities. MCI is also the Scoon, marketing representative; and James Parks, exclusive distributor of Setra coaches and parts in the vice president. United States and Canada.
Relational Bus Systems (RBS)
Among the products and services offered to the bus and motorcoach industry by Relational Bus Systems (RBS) are computer software, consulting and training. Amaya Astron Seating A manufacturer of a wide variety of seating products for the bus and motorcoach industry is Amaya Astron Seating.
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UMA Motorcoach EXPO 2013 • Booth Photo Gallery UMA Motorcoach EXPO 2013 • Booth Photo Gallery
ABC Companies
An exclusive U.S. distributor of new Van Hool prod- ucts, ABC Companies also specializes in collision repair and refurbishment services, financial services, Detroit Diesel Corporation parts and used bus sales.
Along with engines, Detroit Diesel Corporation pro- vides engine monitoring and control systems, as well as repair and service, for the bus and motorcoach industry.
Protective Insurance Company
Different insurance options provided by Protective Insurance Company for the bus and motorcoach indus- Transit Sales International try include general, bus and limo. Shown, left to right, are Scott St. Clair, regional marketing manager, Among the product offerings from Transit Sales Midwest; and R. J. (Dick) Mahany, director of insurance International are transit, paratransit and used bus technology. sales; bus rentals; and bus repair and service. Shown is Richard Sullivan, vice president of sales.
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UMA Motorcoach EXPO 2013 • Booth Photo Gallery UMA Motorcoach EXPO 2013 • Booth Photo Gallery
Transportation Insurance Brokers (TIB) Alexander Dennis Providing various types of insurance for the bus and Alexander Dennis Inc., produces a wide range of motorcoach industry including bus and limo as well as innovative and fuel efficient low-floor single- and dou- workers compensation is Transportation Insurance ble-deck buses, plus a full portfolio of coaches and Brokers (TIB). Shown are Benjamin Cook, regional mini-vehicles. sales producer; and Gregory Black, sales.
Euramtec Corporation / TriMark Corporation
Sharing a booth were Euramtec Corporation and TriMark Corporation. Euramtec provides such prod- ucts for buses and motorcoaches as switches and modules. Among the products from TriMark are igni- tion parts and security devices. Shown, left to right, American Seating are Tanguy LeGuyader, president of Euramtec; and TriMark representatives Ric Marzolf, vice president of Providing a wide range of seating options for the bus research & development; Kevin Roths, director of and motorcoach industry is American Seating. The global sales & business development; and Joseph company’s product offering includes seats, parts and Gales, sales representative. accessories as well as wheelchair lifts and restraints.
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UMA Motorcoach EXPO 2013 • Booth Photo Gallery UMA Motorcoach EXPO 2013 • Booth Photo Gallery
Willingham Inc. Turtle Top
Serving as a bus and motorcoach interior special- Turtle Top is a manufacturer of mid-size, paratransit ists, Willingham Inc., supplies such products as driver and electric/hybrid buses as well as limousine coach- seats, seat cover replacements, seating parts and es. The company also sells specialty vehicles. accessories, upholstery and embroidery. Shown, left to right, are company representatives Jason Willingham and Gene Willingham.
5Star Specialty Programs
Among the types of insurance provided to the bus C.E. Niehoff & Company and motorcoach industry by 5Star Specialty Programs are bus, limo and physical damage. Shown, left to Among the products from C.E. Niehoff & Company right, are Jerry Zinone and Dennis Weckerly, both com- for the bus and motorcoach industry are generators, mercial underwriters, public auto. alternators and general parts. Shown, left to right, are David Moore, commercial market manager; and Terrance Perkins, commercial account manager.
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UMA Motorcoach EXPO 2013 • Booth Photo Gallery UMA Motorcoach EXPO 2013 • Booth Photo Gallery
Temsa Bitzer
Bus and motorcoach manufacturer Temsa produces Bitzer supplies the bus and motorcoach industry vehicles for the North American and European trans- with air conditioning parts and systems. Shown is portation industries. Since 2001, Temsa has extended Norman Gillespie, technical sales manager, transport its bus and coach product range. NA.
Vanner
Among the products provided by Vanner Inc., for the bus and motorcoach industry are batteries and acces- sories, electrical systems and components, and con- verters. Shown, left to right, are company representa- tives Steve Funk, president; Doug Adams, North American bus market manager; Chris Collet, vice pres- Holdsworth Fabrics ident of bus and hybrid markets; Lorna Teeter, con- troller; and, Aimme Fox, finance manager. Supplying a wide variety of fabrics and upholstery options for the bus and motorcoach industry is Holdsworth Fabrics. This includes many color and design choices.
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UMA Motorcoach EXPO 2013 • Booth Photo Gallery UMA Motorcoach EXPO 2013 • Booth Photo Gallery
Sardo Bus & Coach Upholstery SEFAC Among the products and services from Sardo Bus & Products provided by SEFAC include heavy-duty lifts Coach Upholstery are seat cover replacements, uphol- and maintenance equipment along with parts. Shown, stery work and parts. The company also offers its left to right, are Gary Mason, vice president of sales; mobile road crew representatives who travel nationwide and Allister Collings, president. to provide customers with on-site installation services.
Aesys Inc. Budget Truck and Auto
Among the products provided by Aesys Inc., are des- Collision repair and coach conversion, along with tination and passenger information systems for the graphics/decals and design work, are among the vari- bus and motorcoach industry. Shown, left to right, are ous services provided by Budget Truck and auto. Colin McGregor, vice president & managing director; and Steve DeSilva, operations manager.
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UMA Motorcoach EXPO 2013 • Booth Photo Gallery UMA Motorcoach EXPO 2013 • Booth Photo Gallery
Bauer’s Intelligent Transportation Turbo Images
Among the products and services from Bauer’s Turbo Images provides graphics/decals for the bus Intelligent Transportation are contract management, and motorcoach industry. Shown, left to right, are fuel reduction technology, fuel systems and conver- Jacynthe Mercier, director of customer service; Esther sions, intelligent transportation systems, used bus Morissette, vice president of marketing & public rela- sales and solar electric systems. tions; and Pier Veilleux, president and CEO.
Distinctive Systems
Altro Transflor Providing service to the bus and motorcoach indus- try is Distinctive Systems Inc., which offers computer Among the products from Altro Transflor for the bus software systems, consulting and training. Shown, left and motorcoach industry are adhesives as well as to right, are company representatives Mike Whitehead, flooring materials. Shown, left to right, are company Don Greenglass and Bob Hopwood. representatives Doug Studer, Dan Lee and Paul Poziemski.
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UMA Motorcoach EXPO 2013 • Booth Photo Gallery UMA Motorcoach EXPO 2013 • Booth Photo Gallery
Monochem Espar Climate Systems
Monochem provides odor control solutions, bio- Espar Climate Systems provides air conditioning and based deodorizers, industrial cleaners, fragrance heating parts, systems and service to the bus and motorcoach industry. enhancers and hand care items for the bus and motor- coach industry. Shown is Deborah McDonald, regional sales manager.
Kirk’s Automotive, Inc. Shriver Insurance Agency Kirk’s Automotive, Inc., provides such products to A provider of different transportation insurance offer- the bus and motorcoach industry as air conditioning ings for the bus and motorcoach industry is Shriver parts and systems, alternators, generators, remanu- Insurance Agency. Shown, left to right, are company factured parts, starters, and steering parts and sys- representatives Michael McDaniels, Charlie Shriver tems. Shown, left to right, are Kirk’s Automotive repre- and Christopher Lang. sentatives Chris Brunton, Michael White, Michael Martin and Bob Kirkman, Jr.
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Home of the Best Full-Service Travel Plaza in Northern Illinois Featuring…
Seating for 175, Homestyle Cooking, Daily Specials, Western Experts In Transportation Buffet, Soup & Salad Bar, Full Menu, Carry-Out Among the types of insurance provided by Western (815) 562-5840 Experts in Transportation are bus and limo, physical damage and property damage. Shown are Amy Perkins, marketing manager; and Douglas Ferguson, president.
Seating for 40, Specialty Sandwiches, Homemade Soup, Fresh Salads & Sides, Blue Bunny Ice Cream! (815) 561-9595 Designated Bus Parking and Pull-Thru Fueling Island Bus Drivers & Tour Guides Eat free! Mini-Mall — 2 Stores with over 5,000 sq. ft. of shopping! ATM,Major Credit Cards accepted. Dixie Electric Ltd. Serving the bus and motorcoach industries is Dixie I-39 & Hwy 38, Exit 99 Electric Ltd. The company provides such products as alternators, generators and starters. Shown is Greg Rochelle, IL MacDonald, sales support & customer development manager. OPEN 24 HOURS Please call ahead!
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ACT Introduces New Universal Martz Group Orders Mount AC Skirt Condensers 46 MCI Coaches
American Cooling Technology (ACT) released its new family of skirt The Martz Group has ordered 46 new 2013 MCI coach models with mount condensers for full production beginning March 1, 2013. The new wheelchair lifts, three-point passenger seat belts and more. universal mount CS-2, CS-32 and CS-3, provides a universal mounting Martz’ 24 MCI J4500 and 22 MCI D4505 coaches will also come pattern which, according to the company, allows the AC installer and equipped with an ACTIA multiplex system for simplified diagnostics. service technician the flexibility to select the best bolt pattern for the spe- Standard safety features on both models include electronic stability con- cific vehicle. trol, Smartwave tire pres- The Universal Condenser further expands ACT’s existing North sure monitoring and a fire American product line that includes a full range of split system and suppression system. Martz roof mounted air conditioning units for school and shuttle buses. The has added optional drive- new condensers are available in both 12 volt and 24 volt and can be cam and GPS systems. supplied in capacities from 60,000 Btu/hr. to 82,000 Btu/hr. Deliveries are expected to By providing the skirt begin May. mount condensers with Restyled for 2013, the a universal mounting MCI J4500 has angled LED pattern, the AC installer headlights and, according to MCI, more than 30 imp rovements. Inside, can select from either Martz’ new J4500 coaches will have hardwood-look flooring and plush the side by side or front passenger seats with dual 110-volt outlets. Martz also added MDSS, and rear mounting bolt MCI’s stability system, an electronically controlled air suspension system BOWMANSDALE pattern. The new uni- that maintains consistent ride height automatically; the system also allows 2112 Bumble Bee Hollow Rd. Off Rt. 15 • Mechanicsburg, PA HARRISBURG LEMOYNE NEWPORT versal mount allows the drivers to choose alternative ride heights that can be 4 inches higher or 717-697-5383 2929 Paxton St. • 717-561-8050 Rts. 11 and 15 North across from Rt. 322 and Rt. 34, Newport Exit service technician to replace any competing model of skirt condenser lower than the standard setting, along with 3.5-inch to 4-inch kneeling at CAMP HILL 4605 Jonestown Rd. Radisson Hotel • 717-761-7992 717-567-9344 using the universal mount from ACT. the front step. 4230 Trindle Road • 717-737-3896 717-652-7035 LEBANON PALMYRA ACT’s universal mount condensers can be matched with other ACT Founded in Plymouth, PA, in 1908 by Frank Martz to transport area CARLISLE 7845 Linglestown Rd. 1202 W. Maple St. • 717-273-8691 901 E. Main St. • 717-838-6815 components to provide a complete HVAC system that meets various coal miners to their jobs, the company first known as White Transit 60 Noble Blvd. in Super Walmart 717-545-8580 757 E. Cumberland St. • 717-273-9023 PINE GROVE vehicle sizes, duty cycles and geographic locations. Company is today a multi-state enterprise that spans the East Coast from 717-960-9400 Rt. 83 and Union Deposit Rd. 1725 Quentin Rd., Lebanon, PA l-81 , Exit 31 • 717-345-6400 For more information, contact a local ACT Distributor or call ACT at Pennsylvania to Florida. The company took the Martz name in 1922. 608 E. High St. • 717-249-7721 717-564-9320 717-306-6565 RED LION 877-228-4247 or visit www.actusa.us.com. To learn more, visit www.martzgroup.com or www.mcicoach.com. 1176 Harrisburg Pike • 717-243-7774 4403 N. Front St. • 717-238-1048 LEWISTOWN 897 West Broadway • 717-246-1802 905 Walnut Bottom Rd. • 717-249-0694 Harrisburg East Mall/Rt. 83 & Paxton St. US 522 & US 22 • 717-248-5255 655 Lombard St., Cape Horn Plaza CEDAR CLIFF 717-561-0703 121 Electric Avenue • 717-248-4447 717-246-7801 Exit 19 off I-83 • Camp Hill, PA Eisenhower Blvd. I-283, Exit 1 LITITZ SCOTLAND 717-737-6404 717 -939-6972 990 Lititz Pike, Rt. 501 N. 3347 Black Gap Rd. • 717-263-7507 GROUPS LOVE TO STAY THE NIGHT CHAMBERSBURG 5590 Allentown Blvd., Rt. 22 717-627-4666 SHIPPENSBURG 1075 Lincoln Way East • 717-263-4601 Exit 26 off I-81 • 717-652-9123 LITTLESTOWN 333 East King St. • 717-532-7945 NORTH CHAMBERSBURG Kline Plaza, 101 S. 25th St. 430 North Queen St. • 717-359-8946 SHREWSBURY OR PLAY FOR THE DAY 2891 Philadelphia Avenue (US 11 N.) 717-232-0008 LYKENS VALLEY Exit 1 off I-83 • 717-235-4663 717-263-2970 Uptown Shopping Center 4660 Rt. 209 • 717-362-8416 SILVER SPRING AT THE ALL NEW RESORTS CASINO HOTEL CLEONA 720 Division St. • 717-236-6226 MANHEIM Rt. 114 and Shadow Oak Dr. 493 W. Penn Avenue • 717-272-5677 Harrisburg Airport • 717-948-3900 711 Lancaster Rd., Rt. 72 Mechanicsburg, PA • 717-697-3460 &YQFSJFODF UIF OFX 3FTPSUT COMING SPRING 2013! COLUMBIA 6535 Grayson Rd. in Wal-Mart 717-664-4944 SPRINGETTSBURY $BTJOP )PUFM JO "UMBOUJD $JUZ 1788 Columbia Ave., off Rt. 30 717 -561-0445 MECHANICSBURG Hallam Exit off Rt. 30, Rt. 462 XJUI UIF IPUUFTU TMPUT BOE 717-684-7048 HERSHEY Wesley Dr. Exit, Rt. 15 717-757-9655 UBCMF HBNFT "UMBOUJD $JUZT DILLSBURG Rts. 39 and 322 • 611 E. Main St., 717-761-7525 WAYNESBORO MBSHFTU TUBOEBSE SPPNT FY 898 North US Rt. 15 • 717-432-9500 Hummelstown • 717-566-6041 KMart Plaza, 5600 Carlisle Pike 302 East Main St. • 717-762-9201 DFQUJPOBM EJOJOH BO BMMZPV EAST MANCHESTER JONESTOWN 717-766-9675 YOCUMTOWN DBOFBU CVGGFU BOE UIF CFTU 4245 North George St. • 717-266-3170 Rt 72 & I-81 • 610-562-8462 6250 Carlisle Pike in Wal-Mart Exit 14A off I-83 • 717-938-5705 SFWVFTIPXTJO"$ ELIZABETHTOWN LANCASTER 717-591-9864 YORK 1284 S. Market St. • 717-367-6471 1880 Hempstead Rd. • 717-509-6988 MERCERSBURG 2125 York Crossing Dr & Rt 74 You can also earn and use your Comp Dollars (Player’s Club points) at ENOLA Willow Valley Square • 717-464-5119 11924 Buchanan Trial West 717-767-1381 Mohegan Sun, Mohegan Sun at Pocono Downs and Resorts Casino Hotel! Enola Rd., Exit Rt. 11 1829 Oregon Pike • 717-569-7898 717-328-0111 Exit 4, I-83, 133 Leader Heights Road www.MargaritavilleAtlanticCity.com 15 S. off Rt. 81 • 717-732-4228 1434 Manheim Pike • 717-394-3417 MIDDLETOWN 717-747-9191 t":FBSSPVOE-BOE4IBSL#BS(SJMMPOUIFCFBDI EPHRATA Rt. 30 and Centerville Rd. 2270 W. Harrisburg Pike • 717-944-9535 York Galleria Mall • 717-757-3026 t#FBDI#BS0QFO4FBTPOBMMZ 140 N. Reading Rd.• 717-733-1660 Lancaster, PA • 717-393-9523 MIFFLINTOWN 60 Arsenal Rd. • 717-699-4600 t0$MPDL4PNFXIFSF$BTJOP#BS GETTYSBURG 68 East Town Mall, Rt. 30E Rt. 322 and Rt. 35, Mifflintown Exit Exit 6W off I-83 • 717-845-9360 t.BSHBSJUBWJMMF3FTUBVSBOU 517 S. Steinwehr Ave., Bus. Rt. 15 Lancaster, PA • 717-394-8957 717-436-9779 3141 Carlisle Road, Dover t3FUBJM4IPQTBOENPSF 717-334-5920 1755 Columbia Ave. MYERSTOWN 717-767-2594 CONTACT MEG LEWIS AT 609.340.7715 FOR BOOKINGS OR FURTHER INFORMATION. 1090 York Rd.• 717-337-1030 Millersville Exit off Rt. 30, Rt. 462 295 West Lincoln Avenue (Rt. 422) 144-158 S. George St. • 717-846-1021 GREENCASTLE 717-397-5112 717-866-2278 Rts. 30 & 74 in Wal-Mart Rt. 16 and I-81 • 717-597-2589 575 N. Franklin St., next to McCuskey NEW CUMBERLAND 717-764-8923 HALIFAX High School • 717-394-7938 101 Limekiln Rd. • 717-774-1027 380 Memory Lane • 717-757-2912 3761 Peter's Moutain Rd.• 717-896-2535 2034 Lincoln Hwy East in Wal-Mart NEW HOLLAND Tell us you saw this ad in Busline Magazine, HANOVER 717-390-1099 828 W. Main St. • 717-354-9300 and 1 driver and 1 tour guide will receive a 991 Carlisle St., Rt. 94 • 717-632-7531 King & Water Streets • 717-299-6699 NEW OXFORD FREE MEAL! 350 Eisenhower Dr.• 717-632-0005 Manor Shopping Center 6040 York Rd., Rts. 30 and 94 Please call ahead to the phone number listed by Visit us at ResortsAC.com and follow us at /ResortsCasino /ResortsCasino 1448 Baltimore St. • 717-630-0337 1296 Millersville Pk. • 717-293-5706 717-624-4266 the McDonald’s of your choice.
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BOWMANSDALE 2112 Bumble Bee Hollow Rd. Off Rt. 15 • Mechanicsburg, PA HARRISBURG LEMOYNE NEWPORT 717-697-5383 2929 Paxton St. • 717-561-8050 Rts. 11 and 15 North across from Rt. 322 and Rt. 34, Newport Exit CAMP HILL 4605 Jonestown Rd. Radisson Hotel • 717-761-7992 717-567-9344 4230 Trindle Road • 717-737-3896 717-652-7035 LEBANON PALMYRA CARLISLE 7845 Linglestown Rd. 1202 W. Maple St. • 717-273-8691 901 E. Main St. • 717-838-6815 60 Noble Blvd. in Super Walmart 717-545-8580 757 E. Cumberland St. • 717-273-9023 PINE GROVE 717-960-9400 Rt. 83 and Union Deposit Rd. 1725 Quentin Rd., Lebanon, PA l-81 , Exit 31 • 717-345-6400 608 E. High St. • 717-249-7721 717-564-9320 717-306-6565 RED LION 1176 Harrisburg Pike • 717-243-7774 4403 N. Front St. • 717-238-1048 LEWISTOWN 897 West Broadway • 717-246-1802 905 Walnut Bottom Rd. • 717-249-0694 Harrisburg East Mall/Rt. 83 & Paxton St. US 522 & US 22 • 717-248-5255 655 Lombard St., Cape Horn Plaza CEDAR CLIFF 717-561-0703 121 Electric Avenue • 717-248-4447 717-246-7801 Exit 19 off I-83 • Camp Hill, PA Eisenhower Blvd. I-283, Exit 1 LITITZ SCOTLAND 717-737-6404 717 -939-6972 990 Lititz Pike, Rt. 501 N. 3347 Black Gap Rd. • 717-263-7507 CHAMBERSBURG 5590 Allentown Blvd., Rt. 22 717-627-4666 SHIPPENSBURG 1075 Lincoln Way East • 717-263-4601 Exit 26 off I-81 • 717-652-9123 LITTLESTOWN 333 East King St. • 717-532-7945 NORTH CHAMBERSBURG Kline Plaza, 101 S. 25th St. 430 North Queen St. • 717-359-8946 SHREWSBURY 2891 Philadelphia Avenue (US 11 N.) 717-232-0008 LYKENS VALLEY Exit 1 off I-83 • 717-235-4663 717-263-2970 Uptown Shopping Center 4660 Rt. 209 • 717-362-8416 SILVER SPRING CLEONA 720 Division St. • 717-236-6226 MANHEIM Rt. 114 and Shadow Oak Dr. 493 W. Penn Avenue • 717-272-5677 Harrisburg Airport • 717-948-3900 711 Lancaster Rd., Rt. 72 Mechanicsburg, PA • 717-697-3460 COLUMBIA 6535 Grayson Rd. in Wal-Mart 717-664-4944 SPRINGETTSBURY 1788 Columbia Ave., off Rt. 30 717 -561-0445 MECHANICSBURG Hallam Exit off Rt. 30, Rt. 462 717-684-7048 HERSHEY Wesley Dr. Exit, Rt. 15 717-757-9655 DILLSBURG Rts. 39 and 322 • 611 E. Main St., 717-761-7525 WAYNESBORO 898 North US Rt. 15 • 717-432-9500 Hummelstown • 717-566-6041 KMart Plaza, 5600 Carlisle Pike 302 East Main St. • 717-762-9201 EAST MANCHESTER JONESTOWN 717-766-9675 YOCUMTOWN 4245 North George St. • 717-266-3170 Rt 72 & I-81 • 610-562-8462 6250 Carlisle Pike in Wal-Mart Exit 14A off I-83 • 717-938-5705 ELIZABETHTOWN LANCASTER 717-591-9864 YORK 1284 S. Market St. • 717-367-6471 1880 Hempstead Rd. • 717-509-6988 MERCERSBURG 2125 York Crossing Dr & Rt 74 ENOLA Willow Valley Square • 717-464-5119 11924 Buchanan Trial West 717-767-1381 Enola Rd., Exit Rt. 11 1829 Oregon Pike • 717-569-7898 717-328-0111 Exit 4, I-83, 133 Leader Heights Road 15 S. off Rt. 81 • 717-732-4228 1434 Manheim Pike • 717-394-3417 MIDDLETOWN 717-747-9191 EPHRATA Rt. 30 and Centerville Rd. 2270 W. Harrisburg Pike • 717-944-9535 York Galleria Mall • 717-757-3026 140 N. Reading Rd.• 717-733-1660 Lancaster, PA • 717-393-9523 MIFFLINTOWN 60 Arsenal Rd. • 717-699-4600 GETTYSBURG 68 East Town Mall, Rt. 30E Rt. 322 and Rt. 35, Mifflintown Exit Exit 6W off I-83 • 717-845-9360 517 S. Steinwehr Ave., Bus. Rt. 15 Lancaster, PA • 717-394-8957 717-436-9779 3141 Carlisle Road, Dover 717-334-5920 1755 Columbia Ave. MYERSTOWN 717-767-2594 1090 York Rd.• 717-337-1030 Millersville Exit off Rt. 30, Rt. 462 295 West Lincoln Avenue (Rt. 422) 144-158 S. George St. • 717-846-1021 GREENCASTLE 717-397-5112 717-866-2278 Rts. 30 & 74 in Wal-Mart Rt. 16 and I-81 • 717-597-2589 575 N. Franklin St., next to McCuskey NEW CUMBERLAND 717-764-8923 HALIFAX High School • 717-394-7938 101 Limekiln Rd. • 717-774-1027 380 Memory Lane • 717-757-2912 3761 Peter's Moutain Rd.• 717-896-2535 2034 Lincoln Hwy East in Wal-Mart NEW HOLLAND Tell us you saw this ad in Busline Magazine, HANOVER 717-390-1099 828 W. Main St. • 717-354-9300 and 1 driver and 1 tour guide will receive a 991 Carlisle St., Rt. 94 • 717-632-7531 King & Water Streets • 717-299-6699 NEW OXFORD FREE MEAL! 350 Eisenhower Dr.• 717-632-0005 Manor Shopping Center 6040 York Rd., Rts. 30 and 94 Please call ahead to the phone number listed by 1448 Baltimore St. • 717-630-0337 1296 Millersville Pk. • 717-293-5706 717-624-4266 the McDonald’s of your choice. 0313Busline.FINAL_Layout 1 3/12/13 1:21 PM Page 68
Prevost coaches do more than transport your passengers in style and safety. They move your business forward by giving you the
best in dependability, fuel effi ciency and support. Our high-deck H-Series Coach offers state-of-the-art amenities that elevate every
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Please contact your Prevost Regional Sales Manager for more information. USA 1-877-773-8678 CANADA 418-883-3391 www.prevostcar.com The ultimate class.
PRE017-11_ProductAd-Success-121511_BusLine.indd 1 12/21/11 12:55 PM