0920busline.FINAL.qxp_Layout 1 9/15/20 1:28 PM Page 1 0920busline.FINAL.qxp_Layout 1 9/15/20 1:28 PM Page 2 0920busline.FINAL.qxp_Layout 1 9/15/20 1:28 PM Page 3 0920busline.FINAL.qxp_Layout 1 9/15/20 1:28 PM Page 4

SEPTEMBER/OCTOBER 2020 Published by Rankin Publishing, Inc. MAGAZINE www.buslinemag.com

Great Customer Service, Employees And Equipment Leading The Way At Valet Park Of America...... 8 Two Main Goals: Safety & Punctuality Fond du Lac Area Transit...... 28 Speaker Jim Pancero Shares Advice On Staying Open, Moving BUSLINE VEHICLE SHOWCASE: Forward During COVID-19 Transit & Pandemic...... 51 Articulated • BYD 44 • Prevost 46 — Busline Buyers Guides — • 47 • of America 48 • Proterra 48 Shelters...... 41 • ARBOC Specialty Vehicles 49 • Nova Bus 49 Fare Collection Systems...43 • Alliance Bus Group 50

ON THE COVER: Valet Park of America President and Founder RAPID RESPONSE...... Page 6 Theodore Chagnon, and his wife, Senior Vice President and Business Partner Angie Chagnon, are shown with one of the company’s Micro Bird buses. Valet Park of America is located in Springfield, MA. INDUSTRY NEWS...... Page 55 See page 8. CONTENTS

CALENDAR OF EVENTS EDITORIAL & CORPORATE OFFICES NOVEMBER 2020 January 29 - February 2 JUNE 2021 November 16-19 American Bus June 13-17 Rankin Publishing Co., Inc. Canadian Urban Transit Association (ABA) Community Transportation Association (CUTA) Marketplace 2021 Association of America Linda Rankin, Publisher (Virtual Conference) Baltimore, MD (CTAA) Expo 204 E. Main Street • P.O. Box 130 Info: 416-365-9800 Info: 800-283-2877 Richmond, VA Arcola, IL 61910-0130, USA Info: 800-891-0590 November 16-19 MARCH 2021 Email: [email protected] Community March 3-7 JULY 2021 Website: www.rankinpublishing.com Transportation United Motorcoach July 17-21 (800) 598-8083 (U.S.) • (217) 268-4959 Association of America Association (UMA) National School Fax: (217) 268-4815 (CTAA) Motorcoach Expo Transportation Association (Virtual Conference) Orlando, FL Annual Meeting & Convention Info: 800-891-0590 Info: 800-424-8262 Milwaukee, WI Editorial: Harrell Kerkhoff, Editor Info: 703-684-3200 Rick Mullen, Associate Editor JANUARY 2021 March 14-17 Design: David Opdyke, Kris Bott January 28-30 APTA TRANSform NOVEMBER 2021 Busworld Conference & Expo November 5-9 Reception: Mary Jo Dunn North America National Association Anaheim, CA Baltimore, MD Info: 202-496-4800 For Pupil Transportation Advertising Info: busworldnorthamerica.org (NAPT) Annual Conference & Trade Show Contact Kevin Kennedy @ 813-502-6672 Grand Rapids, MI Email: [email protected] Info: 518-452-3611 Or Busline Magazine is published 6 times a year by Rankin Publishing, Inc., 204 E. Main, P.O. Box 130, Arcola, IL 61910-0130. Publisher assumes no liability whatsoever for content of any advertisement or editorial material contained herein. Copyright 2020 Rankin Publishing, Linda Rankin @ 800-598-8083 Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form without written consent of Rankin Fax: 217-268-4815 Publishing, Inc. Subscription Rates in United States: 6 issues $25. Single Copy rate: $10 including postage/handling; Buyer’s Guide $15 including postage/handling. International rates: 6 issue annual Air Mail Subscription $60 U.S. dollars net Email: [email protected]

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Company Website Page # Company Website Page #

ABA/Busworld North America busworldnorthamerica.com 54 J & J Chemical jjchem.com 61 ABC Companies abc-companies.com 7 Kelderman Air Suspension Systems kelderman.com 38 Altro altro.com/transport 12 LiquidSpring LLC liquidspring.com 24 American Battery Solutions americanbatterysolutions.com 15 Marathon Brake Systems MarathonBrake.com 50 American Seating americanseating.com 42 Micro Bird Commercial mbcbus.com 32 AngelTrax angeltrax.com 17 Midwest Bus Corporation midwestbus.com 37 ARBOC Specialty Vehicles ARBOCsv.com 35 Mohawk Lifts GovLifts.com 57 Better Life Technology BLTLLC.com 16 Motrocoach Tire Sales MotorCoachTireSales.com 55 Bird Bus Sales 888-275-7425 x122 21 ProAir, LLC proairllc.com 10 Bitimec Wash-Bots wash-bots.com 31 QMF Steel qmfsteel.com 2 Bitzer bitzerus.com 30 Reyco Granning reycogranning.com 14 BRC Group brcgroup.ca 40 Roaring Fork Transportion Authority rfta.com 56 BYD byd.com 25 Safety Step safetystep.net 62 Cable Car Classics cablecarclassics.com 22 Safety Vision safetyvision.com 20 Camira camirafabrics.com/stayingsafe 61 SanUVAire SanUVAire.com 60 CBM NA cbmcompany.com/en/ 36 Sardo Bus & Coach Upholstery sardobus.com 29 Chestnut Ridge Foam CRFOAM.com 39 Service Insurance serviceins.com 62 CHTC Bus Group chtcbusgroup.com 27 Sutrak sutrakusa.com 52 Clean Seal cleanseal.com 53 TAPTCO (Transit And Paratransit Company) taptco.com 3 Complete Coach Works completecoach.com 60 Temsa temsa.com 11 Diamond Manufacturing diamondmfg.com 43 Thermo King www.thermoking.com 5 Dixie Electric Ltd. delstar-hd.com 58 TIB tibinsurance.com 34 Driverge® Vehicle Innovations driverge.com 26 Transign transignllc.com 64 Freedman Seating freedmanseating.com 13 TripSpark tripspark.com/ROD 18 Handi-Hut, Inc. handi-hut.com 41 Vanner Power vanner.com 6, 51 Hometown Coach hometowncoach.com 23 Voith voith.com 9 Irizar USA irizarusa.com 63

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Shown, left to right, are Valet Park of America officials Maggie Gaughan, Joyce Cote, Janice Saporito, Mike Chagnon, Angie Chagnon and Ted Chagnon.

By Harrell Kerkhoff, Busline Magazine Editor

he importance of client diversification is often heightened during periods of uncertainty. That fact has been amplified for Valet Park of America — a parking services and transportation provider based

in Springfield, MA — during the current COVID-19 pandemic. On the Ttransportation side, the company has stayed active with shuttle work for health care clients, while other areas of its operation have been silent.

“Initially, we shut down all of our shuttle and point that number was reduced to 500, and currently other transportation operations (due to COVID-19). stands at around 650 employees. Employees were given the opportunity to be fur- “I have many friends who are involved solely loughed or transfered to another department. We in transportation, and unfortunately some are still have since restarted shuttle operations at facilities shut down. Thankfully, we provide services to a that need our assistance, with all the proper safety variety of clients. That has enabled us to continue procedures in place to guard against coronavirus,” operating.” Valet Park of America President and Founder There is no denying, however, that COVID-19 Theodore Chagnon said. “Prior to the pandemic, has had a big impact on Valet Park of America’s we employed approximately 1,000 people. At one business activity for most of 2020.

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“Two of our biggest transportation segments are health care direction from, clients. Vehicles are also sanitized every 30 min- and colleges/universities. Obviously, the pandemic reduced a lot utes and/or between each trip. of our transportation business. More online learning programs “Our equipment is kept at various locations throughout the have started at many colleges/universities, and transportation for company’s operational areas. Each location has a vehicle clean- fall sports remains undetermined. We are keeping an eye on day- ing crew. Also, our drivers clean the interior of the vehicles they to-day COVID-19 develop- are using for that day during ments in our service areas,” the beginning of each shift, Chagnon said. “Right now, we “Eight months ago, I don’t think anyone and periodically throughout don’t have any chartered ath- in our industry would have expected to the shift,” Chagnon said. “We letic work scheduled for the contend with the issues we are contending have also eliminated every fall. Also, casinos have been other seat for social distanc- closed, conventions cancelled, with right now... However, you have to ing. In some cases, where in corporate travel greatly re- evolve and adapt as a company.” the past we operated two shut- duced and many weddings tle buses for a run, we are now have either been cancelled or — Theodore Chagnon operating four as the number downsized. of people allowed in each ve- “With our wedding trans- hicle has been reduced.” portation business, many couples who were planning to have 300 Valet Park of America officials continue to monitor for, and guests this year have now downsized to 50 or 100. We are seeing follow, any changes with CDC and individual state guidelines. that take place in many states. Therefore, the number of trans- They are also watching what other members of the transporta- portation vehicles or parking spaces required is much smaller. We tion industry are doing to better protect employees and passen- have also seen a lot of people reschedule events to next year, gers from COVID-19. which means we could be really busy in 2021.” “Eight months ago, I don’t think anyone in our industry For those transportation services that are taking place during would have expected to contend with the issues we are con- the pandemic, Chagnon said officials as Valet Park of America tending with right now, when it comes to making sure people are making sure the company is following Centers for Disease stay safe from a virus,” Chagnon said. “However, you have to Control and Prevention (CDC) guidelines. Some of those steps evolve and adapt as a company. The current circumstance dic- include requiring that all passengers and drivers wear face masks, tates that we make sure everyone’s health is properly protected along with being in constant communication with, and receiving from COVID-19.”

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FROM PARKING TO PARKING & DRIVING Valet Park of America was alet Park of America was founded in 1990 by Chagnon as founded in 1990 by Ted Chagnon. a provider of parking services. Eight years later, the com- Eight years later, pany expanded its operation by purchasing vehicles on be- the company started half of certain clients. purchasing vehicles. V“In 1998, a medical facility that we were working with was run- ning out of parking space. I proposed to the facility that we (Valet Park of America) could operate a shuttle service for their employ- ees. We helped them secure some off-site parking, purchased a shuttle bus and became a transportation provider,” Chagnon said. “The transportation side of our company continued to grow, as we started providing services to colleges/universities in association with their athletic programs as well as business/corporate travel, wedding charter work and transportation for the hospitality, mu- nicipality, airport, casino, restaurant, ski resort and other entities. We have also remained quite active in parking management and valet parking services. “It’s important to evolve as a company, looking for new ways to fulfill the needs of clients. We can assist our partners by providing a variety of services including valet parking, parking management and transportation.” In addition to its corporate headquarters in Springfield (located in western Massachusetts), the company operates regional facilities in various parts of the U.S. Northeast as well as Florida. “Our service region in the northeastern part of the country ex- tends from Buffalo, NY, to Boston, MA, down to New York City and across Massachusetts, Connecticut and Rhode Island. We are also active in New Hampshire, Vermont, Pennsylvania and

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Florida,” Chagnon said. “With our services and ex- The Valet Park of America fleet includes Micro Bird buses, perience firmly in place, I feel we could operate used for a variety of transportation services. just about anywhere in the country.” Officials at Valet Park of America continue to follow what Chagnon refers to as “the three pillars of success,” helping the company grow and pros- per — COVID-19 notwithstanding. The “three pil- lars” are: n Building Solid Client Relationships — “Partnering with our clients is really the key to suc- cess. That involves going above and beyond what is required,” Chagnon said. “We understand that the services we provide can positively contribute to our partners’ successes, and we definitely want them to be successful.” n Employing Great People — “You can’t provide great cus- mately 125 vehicles — from sedans to 44-passenger buses. That tomer service without great employees,” he added. “We are no includes 14- and 25-passenger buses from Micro Bird Inc. longer a small business, but we still have a very strong corporate “We have been working with Micro Bird for the past four years, culture in place. That has greatly contributed to our success. There and have been very pleased,” Chagnon said. “We were looking for are numerous employees who have worked at Valet Park of Amer- dependable, high quality and better built vehicles, and came across ica for 25 or more years. Micro Bird. We found successes after our initial purchase, and now “The retention rate of many of our employees is quite high. They have 20 Micro Birds in our fleet. We hope to purchase more in the are like family. If you met them, you would probably think they future.” own the business, due to their enthusiasm. They are passionate He added the company’s Micro Bird buses are used for many about what they do.” types of transportation work, such as employee shuttles, n Operating High-End Vehicles — “It’s imperative that we al- college/university transportation, weddings, group travel and con- ways use dependable, clean and safe vehicles,” Chagnon said. ventions. The current fleet at Valet Park of America consists of approxi- “Obviously, we are not providing some of those services right

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now due to the pandemic, but our Micro Birds will be ready when shifts, and throughout the day,” Chagnon said. “Obviously, with those services resume,” Chagnon said. “We have been very happy COVID-19, the focus on cleanliness has grown. That includes san- with our relationship with Micro Bird. The company’s turnaround itizing high-touch areas such as hand rails, arm rests and other capabilities are great — from the time we order a vehicle to the parts of a seat. With COVID-19, the emphasis on proper cleaning time we receive it is short and very impressive. and maintaining a vehicle has intensified. “We have also found that the Micro Bird buses perform very “In our mind, it’s also important to have a good looking vehicle well, especially for the Northeast, where we have to contend with pull up when taking passengers to their destinations. And, vehicles cold, snow and road salt. Those conditions are especially hard on must be dependable. Nobody wants a breakdown. Safety is also a vehicle’s doors and floors. The Micro Bird vehicles are built in imperative. We are regulated by the U.S. Department of Trans- Canada, and are made for harsh weather. They have held up very portation, and must continously pass inspections.” well for us.” All vehicles at Valet Park of America are equipped with specific BENEFITS OF amenities to help enhance the passenger experience. Depending A GOOD LOCATION on the type of travel requirement and vehicle, such amenities can include Wi-Fi, DVD players, reading lights, reclining seats, rear ith an estimated population of 153,000-plus residents, luggage compartments and overhead storage. Springfield is the third-largest city in Massachusetts,

“Operationally, we have onboard dash cams for added safety,” the fourth-most populous city in New England and the Chagnon said. “We also use a fleet management system that mon- 12th-most populous city in the northeastern United States, accord-

itors vehicles when it comes to maintenance and gas usage, which Wing to the U.S. Census Bureau. Metropolitan Springfield, mean- is fantastic.” while, has an estimated population of over 631,000 residents. It’s It was standard practice long before COVID-19 for quality also perfectly located for Valet Park of America. bus/motorcoach operators to keep their equipment clean and at- “I like where we are, not far from Boston, Hartford, CT, Albany, tractive. Since the pandemic, however, it’s more essential than ever NY, and New York City. It’s also easy for us to reach other loca- for vehicles to not only be properly cleaned, but also sanitized — tions in the Northeast, including ski resorts,” Chagnon said. “We and as often as possible. can travel to the Atlantic Ocean or the mountains in Vermont in an “Our drivers play a key role in the cleaning and sanitizing hour and a half. Because we operate several regional offices, those process. They have the necessary supplies to sweep, clean win- travel times can become even shorter. dows and wipe things down. That is done at the beginning of their “Aside from having to put up with the usual winter weather chal-

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lenges of snow and ice on roads “It’s important that we offer a good “It’s all about adapting and and vehicles — as well as dam- corporate culture for our employees. evolving with the times. age from road salt — we have Many things are new to us, as done very well over the years in We’re a family-run business, and have a company, when it comes to the Northeast.” always been very flexible and fighting the virus. The same is Valet Park of America’s cor- true for many businesses,” porate headquarters in Spring- accommodating to our employees’ needs.” Chagnon said. field includes a three-bay Prior to COVID-19, find- maintenance facility and two acres of parking for the com- ing quality employees was a common challenge for transporta- pany’s fleet. tion providers. That was largely due to low unemployment “Most of our regional offices also have some form of vehi- rates experienced in most parts of the country. Finding good cle storage and office space capabilities,” Chagnon said. “Our drivers was especially hard. Although the current U.S. labor vehicles are periodically transported back to corporate head- market is different since the initial outbreak of COVID-19, the quarters for inspections. desire to provide a good working environment has not changed We also have trans- “There have been for Valet Park of America’s representatives. portation managers in new job responsibilities “It’s important that we offer a good corporate culture for our each of our regions who employees,” Chagnon said. “We’re a family-run business, and manage different vehi- created in response to have always been very flexible and accommodating to our em- cles in our fleet.” the pandemic. ” ployees’ needs.” Other employees at Like all positions at Valet Park of America, driving a vehicle Valet Park of America is taken very seriously. It starts with finding driving candidates include shuttle managers, maintenance personnel, drivers, dis- who have the proper licensing, medical and background re- patchers, human resource and marketing teams as well as park- quirements and references. ing and valet attendants. There have even been new job “It’s also important to look for people who are polite, out- responsibilities created in response to the current pandemic. going and show dedication to customer service. Once hired, That includes employees who assist at COVID-19 testing sites they are then properly trained,” he said. “We try our best to re- in parking lots, such as directing traffic and assisting people tain all good employees through higher pay rates and benefits. in other ways. We also work hard on being flexible with our employees.”

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It is very common for a cur- “It’s important that our drivers make sure cams. It all helps with our on- rent employee of the company their passengers can safely get home after going customer service and to recommend Valet Park of safety training. You have to America to people they know we drop them off at a specific place. continuously keep customer are seeking work. Chagnon We encourage our drivers to not only help service and safety at the fore- said many good employees, make a trip as pleasant as possible, but also front,” Chagnon said. “Our including drivers, have been company’s proprietary train- found through such referrals. properly pick up and drop off passengers.” ing programs have been de- Valet Park of America em- veloped and perfected over a ploys both full- and part-time 30-year period. That includes drivers, including those who are semi-retired and who for- customer service and safety videos, webinars, manuals, ride- merly worked as firefighters, police officers and members of alongs, situational and in-person training. the military. “Our training addresses the different environments and indus- “Our company’s proprietary training tries that drivers must be familiar with, including specific proce- dures and protocols that clients may have in place. Above all, we programs have been developed and stress the importance of being safe, polite and willing to assist.” perfected over a 30-year period. Regarding the latter point, Chagnon discussed a recent letter from a passenger. At the conclusion of a trip, the person com- That includes customer service and safety plimented one of Valet Park of America’s drivers for helping videos, webinars, manuals, ride-alongs, him when his car would not start. “One of our drivers noticed that a recent passenger was hav- situational and in-person training.” ing car trouble. The driver assisted that person,” Chagnon said. “It’s important that our drivers make sure their passengers can Once hired, both initial and ongoing driver training takes safely get home after we drop them off at a specific place. We place. Customer service and safety audits are also performed, encourage our drivers to not only help make a trip as pleasant and feedback from passenger questionnaire forms is gathered. as possible, but also properly pick up and drop off passengers. “We look for different ways to obtain feedback regarding “We also take pride in drivers who arrive early for pickup, the services that drivers provide. That includes the use of dash and who are cooperative during the trip. Sometimes, customers

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Keeping Valet Park of America’s name at want to add something while a with one of our clients for 28 years, trip is in progress, and thus it’s the forefront of current and potential and another for 26 years. Those important to be accommodating, client consciousness is paramount during kinds of relationships stem from when possible.” our ability to provide consistent and today’s slow business activity. That is quality customer service.” THE BEST-LAID PLANS ... where the company’s marketing and It helps that Valet Park of America representatives can assist s a well-known saying goes branding efforts come into play. clients in a variety of ways. — adapted from a line in the “Since we provide parking serv- poem “To A Mouse,” by eighteenth century Scottish poet Robert ices to colleges/universities, health care facilities and other clients, we are Burns: “The best-laid plans of mice and men often go awry.” That has often able to help them solve more than one problem. That can involve var- Acertainly been the case in 2020 for Valet Park of America, and many other ious transportation options,” Chagnon said. “It’s all about fulfilling needs transportation companies, in the wake of the COVID-19 outbreak. and evolving with those needs. “We typically set our company’s goals in January, and had been very “As a company, and as an industry, we have been through other reces- fortunate — during the first 29 years — to reach those goals, helping us sions and difficult times, but if we all stick to those things that are important further grow the business. We set similar goals for the beginning of this — customer service, good employees and solid equipment — while work- year, and then the pandemic hit. Obviously, our level of business has been ing to solve problems for clients, we should all remain successful.” impacted by COVID-19. Regardless, I remain optimistic about the near Chagnon sees the potential for good days ahead once COVID- and long-term future of our company,” Chagnon said. “We are starting to 19 subsides. He noted the bus/motorcoach industry has always see certain services reopen. I feel we are going to be OK this year, and had challenges — such as rising costs and increased government look forward to 2021. We have a number of rebookings, while working regulations — but there remains an undeniable need, among on bids for future projects. That is exciting.” many groups, to travel via a bus or motorcoach. Keeping Valet Park of America’s name at the forefront of current “As the population continues to grow, I think our industry will con- and potential client consciousness is paramount during today’s slow tinue to grow. Demand will persist for the many services this industry business activity. That is where the company’s marketing and branding provides — and provides well,” Chagnon said. “Like most people, efforts come into play. Word-of-mouth referrals are also important. I’m curious as to how long the COVID-19 situation will last, and how “Referrals are often the result of successful long-term relationships many (bus/motorcoach) companies will unfortunately not survive. It that have been built with clients,” he said. “We have been doing business will also be interesting to see how quickly demand for transportation

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bounces back, from various businesses and colleges/universities, after this company. I really couldn’t have done it without any of them.” the pandemic. Right now it’s hard to predict, but we (at Valet Park of Other family members Chagnon listed: son Adam Chagnon, brother- America) remain optimistic.” in-law Jay Schmidt, Angie Chagnon’s uncle Michael Montemagni, Michael’s grandson Zack Philbrick, Chagnon’s niece Crystal A TRUE FAMILY BUSINESS LaBrecque, and his sister Olivia Kubetin. Not only is family important to Chagnon and his co-workers, so too are ver the past 30 years, Chagnon said he has been a “wearer of many the various communities that are serviced by the transportation provider. hats” since beginning Valet Park of America in 1990. “I laugh Charitable events that the company is involved with include free shuttle when I start thinking about all the different roles I have played rides to Christmas light displays for cancer patients and their families. It’s within this company since its beginning, which often happens when you during those events that Valet Park of America staff often serve hot choco- Oare building a business. It includes marketing, bidding on jobs, reviewing and late, coffee and donuts. Similar free shuttle rides to the displays are also negotiating contracts, purchasing vehicles, driving vehicles, hiring employees, provided for military personnel and their families, as the company has looking at new sites, etc.,” Chagnon said. “There is not much I haven’t been worked over the years with the USO (United Service Organizations). involved with over the years, and that has helped me learn and grow. “We have been participating in those projects for 10 to 15 years, and “Overall, I have found the parking and transportation business seg- have received a great response,” Chagnon said. “In addition, we fre- ments to be a good career choice. Like anything, it’s all about the amount quently donate parking services to many different organizations, both of work you are willing to put in, which often determines if you are suc- local and national, and have participated in several fundraisers with cessful or not.” many of our clients.” Among Chagnon’s current co-workers at Valet Park of America are the Valet Park of America, in association with one of the company’s health following family members: wife Angie Chagnon, senior vice president care clients, has also donated transportation for patients who are providing and business partner since the start of the company; brother Mike their antibodies to a laboratory, in an effort to halt COVID-19. Chagnon, vice president of quality control; sister Joyce Cote, senior “We try to do as much as we can for, and with, our communities, as account manager; sister Janice Saporito, payroll account manager; and needs arise,” Chagnon said. “Like our clients, it’s important to help our niece Maggie Gaughan, payroll manager. communities grow and be successful.” “It’s a huge benefit for me to have family members work here. We are very fortunate. There have been a lot of family members who have con- Contact: Valet Park of America, 185 Spring St., tributed,” Chagnon said. “My father-in-law, James Montemagni, and Springfield, MA 01105. Phone: 1-866-888-2538. brother-in-law, Jimmy Cote, had integral roles when starting and building Website: www.valetparkofamerica.com.

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Fond du Lac Area Transit Two Main Goals Safety & Transit Manager Lynn Gilles Punctuality

By Rick Mullen, Busline Magazine Associate Editor

n order to be designated an “urban” system, a public transit agency must serve a population of more than 50,000 people. Fond du Lac Area Transit (FDLAT), of Fond du Lac, WI, reached that classification in 2003, Imaking it the smallest urbanized system in the United States that operates fixed-routes, explained FDLAT Transit Manager Lynn Gilles, during a recent interview with Busline Magazine.

“Economic Development At Its Finest”

Assistant Transit Manager Joey Kunde

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According to the National Center for Mobility Management, an area that contains a city of 50,000 or more pop- ulation, plus incorporated surrounding areas, and meets size or density criteria established by the U.S. Census Bureau, is considered an urbanized area. “FDLAT primarily services the city of Fond du Lac and the village of North Fond du Lac,” Gilles said. “In addition to our fixed-routes, we offer Americans With Disabilities (ADA) paratransit services, which we run in connection with Fond du Lac County, as well as a school tripper route and a shared ride taxi service.” Fond du Lac is located at the south- ern tip of Lake Winnebago in east cen- tral Wisconsin, about an hour each from Milwaukee (the largest city in the state), Madison (the state capital) and Fond du Lac Area Transit is adhering to Wisconsin Gov. (Tony) Evers’ mandatory order that people must wear Green Bay. masks on buses. Pictured are Assistant Transit Manager Joey Kunde (left) and Transit Manager Lynn Gilles. “Fond du Lac” is French for “bot- tom” or “farthest point” of the lake. “We operate eight fixed-routes, averaging 350,000 miles per year, Lake Winnebago, covering 137,700 acres, is the largest lake lo- with a ridership of nearly 250,000 people per year. Prior to COVID- cated entirely within the state of Wisconsin, and is a prime tourist 19, ridership was holding pretty steady. When the pandemic hit, rid- destination known for its fishing, windsurfing, snowmobiling and ership dropped to about 10 percent of normal capacity. Now, it is back ice fishing. up to about 50 percent of what it was prior to the coronavirus.”

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Indeed, when COVID-19 was declared a pandemic in mid- to accomplish during this period was keeping all of its employees March, business began to change dramatically in all segments, as working, Gilles said. many companies faced cutbacks in sales and services, if not having “Nobody has been laid off or furloughed. We are very happy our to shut down completely. The public transportation industry was employees have not missed a paycheck,” Gilles said. “We have also severely impacted as ridership plummeted. Public transit op- kept drivers busy by doing extra cleaning and other chores we had erations remained open, for the most part, as they were deemed es- put on the back burner. We have also gotten some painting done.” sential, but drastic changes and cuts in service became the norm. “Nobody has been laid off or furloughed. Public transit agencies, including FDLAT, We are very happy our employees have not took to heart the responsibility of keeping its em- missed a paycheck. We have kept drivers ployees and the riding public as safe as possible. According to statistics compiled by the New busy by doing extra cleaning and other York Times, as of August 31, Wisconsin had chores we had put on the back burner.” logged 80,311 cases of COVID-19 statewide, with 1,132 deaths. Meanwhile, Fond du Lac County reported 1,093 cases, resulting in 10 deaths. As of mid-August, FDLAT was in the process of bouncing back “The first thing we did in mid-March was to make sure every- from the draconian cuts in service that were necessary earlier as body was safe,” Gilles said. “We made masks available, as well as the pandemic took hold in the state. hand sanitizers, gloves, etc. We instigated a rear-door entrance and “We reinstituted fare collection on July 1, with an exact change exit policy on buses, and roped off a good portion of the front of policy. It is a contactless kind of process, so our drivers don’t have buses to keep our drivers and passengers at a safe distance. to touch money. Cash and vouchers go into a bag and then to the “In addition, we quit collecting fares, and got rid of some of our office. Everything gets disinfected to keep our drivers safe,” Gilles extra peak-hour service.” said. “Also, in July, in addition to reinstituting fare, we brought all Gilles also did something that went against the grain of every- the service back that was initially cut. A lot of our riders are still thing a typical public transportation manager is trying to accom- reluctant to get on the bus, and we understand their concerns. How- plish — she issued public statements advising people to stay home ever, with ridership as low as it is, we are able to maintain social and not ride the bus, unless absolutely necessary. distancing. Perhaps one of the most significant victories FDLAT was able “Furthermore, Wisconsin Gov. (Tony) Evers instituted a mandatory

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order that people must wear masks on buses, which we have been following. To inform riders, we put the mask policy on our Facebook page, is- sued press releases, and handed out memos on buses. Fortunately, we have had almost 100 per- cent compliance by our riders. It was not even a thing. Nobody has made a fuss. They just took it gracefully, and now almost everybody is wearing a mask.” With nearly 100 percent of FDLAT’s riders fol- lowing the mask wearing policy, it has taken some pressure off the system’s bus operators. “We said we will require masks to be worn on the bus as per the governor’s policy, but the ques- tion remained, how would we enforce compli- ance, given that police are so inundated with other issues at this time?” Gilles said. FDLAT officials were wary of requiring bus operators to act as proxy law enforcement agents to enforce the mask wearing edict, as there has been some violent incidents nationwide associ- Fond du Lac Area drivers include, left to right, Sean Kostritza, Kim Bernthal, Linda Kurtz and Carolyn Galvez. ated with people not wanting to wear a mask when visiting a business, restaurant, etc. “For their own safety, we advised drivers, if passengers don’t of the U.S. economy, including public transportation, is what will want to wear a mask, do not escalate the situation,” Gilles said. the post-COVID-19 world look like? While no one has a crystal “Now, we are working on a plan for keeping everybody safe with ball, FDLAT officials are moving ahead to update its transit devel- the return to school. We have been working hard with the school opment plan, an effort which typically takes place every five to district to make sure that things are carried out in a safe manner seven years. for the school year.” “We are about ready to start updating the transit development One of the burning questions on everyone’s mind in all segments plan,” Gilles said. “For example, at one time we offered some

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weekend service, which we no longer have in place. We are getting The city was without transit service until August 1968, when, calls to expand service into the weekend, which we will study. with the permission of the city council, the Fondy Area Bus Coop- We are also going to be looking at other issues including route erative was formed to provide public transit services. In 1970, the expansions, service day links, electric bus planning and micro- bus cooperative requested a city subsidy to cover operating losses. transit service. “We are about ready to start updating In 1972, a Bus Study “We conduct user and Committee was formed to non-user surveys to see if the transit development plan. study the future operations of things the public are calling For example, at one time we offered transit service. The subsidy for are feasible. As a result and public ownership ques- of our last transit develop- some weekend service, which we tion was placed, as a referen- ment plan, we instituted no longer have in place.” dum, on the November 7, more hours of service dur- 1972 ballot. ing the day and expanded In view of the strong pub- some routes to service health care facilities in the area. We will lic support demonstrated by the referendum vote, and based upon implement whatever changes or additions to service the new de- the recommendations of a consultant, the city council voted to pur- velopment plan outlines.” chase the Fondy Area Bus Cooperative on Dec. 20, 1972. On Jan. 15, 1973, Fond du Lac Area Transit began operations. A CLOSE-KNIT RIDERSHIP COMMUNITY In recent years, demographic studies have shown the majority of FDLAT’s ridership is people who are dependent on public transit hile the history of public transportation in Fond du to meet their transportation needs. Lac dates to the 1880s with mule-drawn carriages While a transit dependent ridership is not unusual among public and street cars, modern bus travel began in the city transportation agencies, it seems FDLAT’s riders are different in in 1944, with the founding of Fond du Lac City Bus Lines. that they view riding the bus as more than just a way to get to work WFrom 1944 and 1958, a number of firms provided transit serv- or school or the grocery store, etc. ice for the Fond du Lac area. In 1958, the Fond du Lac Bus Com- Anecdotal evidence indicates the bus, for many passengers, pany was formed, and continued to supply bus service until is a place to feel comfortable, safe and to engage in social in- rising costs and stagnant ridership forced it to halt bus operations teractions. As such, FDLAT’s riding community has become a in December 1967. close-knit group.



Enhancing Passenger Mobility

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“We have a great group of “We have little free libraries on all of systems had to shut down drivers and we have a real our buses. Riders are welcome to take and others had to severely community of riders. Their cut service, we knew we time on the bus is very spe- a book and pass it forward.” had to keep going to ensure cial to them,” Gilles said. “I people got to their jobs, think that really came out medical appointments, nu- during COVID-19. People were missing their friends and the oper- trition centers, etc. We knew there was no other way for them to ators they typically saw every day. Riders have gotten to know and get to where they needed to go.” trust their drivers. FDLAT’s customer service philosophy can be encapsulated in “A large number of our folks are limited in their economic two principles — safety and being on time. choices. Many don’t have cars, yet they need to get to work, “Safety is paramount,” Gilles said. “In addition, running on time school, grocery shopping, the doctor etc. goes hand-in-hand with safety in importance.” “When the pandemic hit, we heard there were people who When it comes to passenger safety, FDLAT has a solid relation- weren’t going to eat if they couldn’t get to work. While some transit ship with local law enforcement officers. However, incidents that would require police intervention on a bus are rare. “We work very well with the Fond du Lac Police Department. Only one or two times a year do we have an incident on a bus where someone isn’t behaving properly. We don’t even have problems with graffiti,” Gilles said with a laugh. “We just have a really good group of riders who respect the drivers and the buses.” To further enhance safety on buses, the system replaced older security cameras this year. FDLAT has provided its ridership community with several amenities and programs to make a bus trip en- joyable and even educational. An app designed to give passengers per- tinent information in real time has proven to be very popular. “One of the findings of our last transit development plan was we should design and offer a real-time app,” Gilles said. “Providing riders with real-time information, such as when their bus will be arriving, has been a huge success.” In conjunction with the real-time app, Wi-Fi is available on all buses. In addition to riding the bus, an- other popular “gathering” place for the system’s customers is FDLAT’s Facebook page. “We have a really robust group of followers on our Facebook page,” Gilles said. “We keep riders abreast of all the things going on at Fond du Lac Area Transit, as well as information on detours, time changes, etc. People are happy to share the news they read on our Facebook page.” Because Gilles is an advocate of

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education and literacy, riding a FDLAT bus can also be an educa- doing it this year. In normal times, free fare day is really a big deal tional or literary experience. for our riders. “We have little free libraries on all of our buses,” Gilles said. “Also, in normal times, we try to be out in the community as “Riders are welcome to take a book and pass it forward. The library much as possible, whether it be at the Boys & Girls Club of Fond displays have about two dozen books available. When they get low, du Lac or at the farmers market — wherever people gather, we we refill them, either through donations or with the Fond du Lac try to have a presence.” Public Library’s overstock. We work with the library in offering FDLAT representatives make themselves available to speak to that program.” groups about the benefits of public transportation and to teach how to best use the system. “We started a marketing internship about five “We have spoken at Moraine Park years ago, where we bring in a local college Technical College and a couple of the student to help us over the summer. At the end private colleges in the city,” Gilles said. “We also visit senior centers to educate of the summer, we have a free fare day to help people how to ride our system, and have people plan their routes to and from school.” spoken to young people at the Boys & Girls Club — any time anyone or an or- ganization asks, we will be there.” Especially popular with children is FDLAT’s free rides to the li- Because they have grown up in a time of more awareness of brary program. During the summer, one day of the week, showing environmental issues, many believe the younger generation is a library card will get a student a free ride to the Fond du Lac Pub- embracing mass transportation modes, including public transit, lic Library and home again. as a viable option to driving a car. Gilles said her interactions One popular offering at the end of the summer has been free- with students seem to reflect that sentiment. fare day. Unfortunately, because of COVID-19, the day was can- “I think young people see the importance of mass transit. They celed this year. understand, from an ecology standpoint, it is about using re- “We started a marketing internship about five years ago, where sources correctly — i.e., one person in one car versus 30 people we bring in a local college student to help us over the summer,” on a bus,” Gilles said. “Furthermore, there are practical benefits Gilles said. “At the end of the summer, we have a free fare day to such as not having to pay to park or for a parking pass.” help people plan their routes to and from school. We will not be Would she recommend public transportation as a possible ca-

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reer opportunity for young high school or col- lege graduates? Gilles said, “I was just talking to my nephew, Jack, about this the other day. He has worked in social services and has a master’s degree. I asked him, ‘Have you ever considered public transit as a career?’ I told him how much I like my job because it goes from the ‘sublime’ to the ‘ridiculous’ on any given day. One day I’m cleaning out a transit shelter and a week later I’m in Washington, D.C., talking to our congres- sional representatives. “There is so much variety in what I do, and I’ve always thought that was such an attractive part of the job. Plus, I actually feel like I’m doing something good for society. We are keep- ing this engine running and people are getting to work, seeing their doctors and traveling to and from school.” When COVID-19 hit with a vengeance in mid-March, Fond du Lac Area Transit A couple of other popular services FDLAT of- provided employees with masks, sanitizers, gloves, etc. Wearing their masks are, fers are its Shared Ride Taxi and its ADA-certi- left to right, bus drivers Jeff Hlavacka, Mary King and Mark Dorow. fied paratransit program, called “Handi-Van.” Shared Ride Taxi: Offered via an arrange- a joint cooperative effort with the city of Fond du Lac and Fond ment between FDLAT and a private city taxi company. The serv- du Lac County, and is for citizens who are unable to use regular ice is for individuals within the city of Fond du Lac who reside fixed-route service. or wish to travel more than 1/4 mile from a fixed-route and are “Handi-Van is a door-to-door service with an annual average rid- within a designated shared ride taxi service area; and, ership of about 20,000 trips a year,” Gilles said. “While riders like Handi-Van: A wheelchair equipped paratransit van service, is the spontaneity and social aspects of riding fixed-route service, we

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understand that some folks have challenges that make using human touch of having a FDLAT employee on board is needed. Handi-Van a better choice.” “There is also the question of how will a driverless bus be Gilles continually keeps abreast and investigates developing monitored. Will it be by someone sitting in a room somewhere technologies that might be viable options for FDLAT to imple- looking at a screen?” ment in the future. It has also been suggested by some that driverless vehicles will One such technology gaining in popularity in the public transit result in substantial labor cost savings for transit agencies. Gilles industry is electric buses. Implementing an electric bus program thinks providing the “human factor” in servicing customers must at FDLAT has its challenges, at this time. be considered along with trying to mitigate labor costs. “I continue to study how we might introduce electric buses into our fleet sometime in the fu- “There is so much variety in what I do, ture. For now, we have facility issues that and I’ve always thought that was such an would need to be overcome, such as our serv- attractive part of the job. I actually feel like ice lanes aren’t wide enough,” Gilles said. “Furthermore, our bus parking spots are too I’m doing something good for society. small, and the cold weather we experience is We are keeping this engine running...” an issue when it comes to battery range. “I will continue to investigate electric bus technology, while talking with agencies in the state that are “Getting rid of labor costs doesn’t have to be our primary thinking about putting them into operation. We are going to take goal,” she said. our lead from the larger systems.” And then there are the drivers themselves, who are the kind Another much talked-about technology is autonomous buses. of people who know their riders and have the skills to make them There are many opinions and ideas about how driverless buses feel safe and comfortable using public transit. will be used in a public transit setting. “We have been very lucky. We have a really good group of op- “I’m not sure about full-scale application of autonomous erators,” Gilles said. “We understand it is not work that just any- buses. I think about all that our drivers do as far as helping peo- body can do. Drivers must be well trained and well suited to ple plan a route or giving aid to the physically or mentally chal- serve the riding public. We are very thankful for them.” lenged,” Gilles said. “Then, there is the social aspect of riding FDLAT compensates drivers well and treats them like the pro- the bus that our riding community enjoys. Therefore, I think the fessionals they are, Gilles said. The transit system has a good

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track record when it comes to retaining quality bus operators. POST COVID-19 “I know a lot of transit systems have a hard time finding OUTLOOK good drivers, but we have been fortunate. We had three drivers retire recently. Three people applied and we hired all three of hen the COVID-19 crisis is over in six months, a year, them,” Gilles said. “It seems that when we hire someone, two years, whenever, what will the “new normal” look he/she stays here until retirement. In 17 years of running the like? A lot of people would like to know, but nobody system, I’ve only had one person quit, and that was to follow knows for sure. a dream in a different career path. We just don’t have people WWhen it comes to public transportation in Fond du Lac, quit for ‘greener pastures.’ Our drivers like what they do, and Gilles said there will be some new habits carried over from they like their riders and co-workers. We make sure they know the pandemic, but, for the most part, people will return to they are appreciated. trusting riding the bus. “For me, the biggest thing is the great staff we have. In addi- “There will be some changes prompted by the pandemic, tion to the drivers, another great asset is Assistant Manager such as touchless fare collection and greater measures to en- Joey Kunde. She is my right hand, and is just wonderful at what sure the health and safety of riders and drivers. Because we she does.” serve a lot of people who depend on public transit, I think we will bounce back to the rider- ship numbers we have had in the past, Gilles said. “Mass transit is needed and has a place here. It is not going anywhere. Furthermore, the younger generation is realiz- ing the importance of public transportation as a driver of economic growth, as well as its environmental benefits. “We don’t need to make our streets any wider. There are better solutions.” Gilles thinks the public transportation industry has made strides in changing the public’s oftentimes negative image of riding a bus. One of the keys, she said, is getting a person on a bus to experience taking a trip first-hand. “People are often pleasantly surprised when they take that first bus ride and see that the accommodations are clean and comfortable,” she said. “On the bus, you are either nice and cool or nice and warm and the people are friendly. Public transit really is economic de- velopment at its finest. We are moving people to jobs, to re- tail centers, etc. — all it takes is that first bus ride for a per- son to become a fan of public transportation.”

Contact: Fond du Lac Area Transit, 530 N. Doty, Fond du Lac, WI 54935. Phone: 920-322-3650. Website: fdl.wi.gov/transi.

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American Seating’s Ed Clark Becomes Chairman; Tom Bush Named CEO American Seating has announed that long- on the northwest side of the city for most of the Many options were explored, but, after careful time Chief Executive Officer/Chairman of the company’s existence,” said the company. consideration, we decided at that time to remain Board Edward Clark is moving to on the west side of Grand Rapids.” the chairman role. President/Chief According to a press release, “For Operating Officer Thomas Bush has nearly 35 years, Clark has been instru- been appointed CEO. Bush has been mental in keeping the company in with American Seating for 29 years West Michigan, and with a UAW and served as the chief financial of- union workforce. ficer before being named president “Over the years, American Seating’s in 2007. architectural environments and trans- As chairman, Clark will continue portation seating business lines ex- to lead American Seating’s board of panded. In 2017, the company made a directors as president/CEO. Bush strategic decision to divest the architec- will serve on the board, lead the tural environments business and con- company’s development of short- centrate all resources on transportation. and long-term strategies, and man- Today, American Seating focuses solely age the company’s overall resources on seating and securement solutions for and operations. the transportation industry.” Clark led a group of private in- Edward Clark Tom Bush Bush said, “During his tenure as vestors to purchase American Seat- CEO, Ed has led American Seating ing from Atlanta-based Fuqua, Inc., in 1987, Clark said, “A major reinvestment and reno- with a strong focus on innovation and a com- bringing ownership of the long-time Grand vation of the American Seating campus oc- mitment to our employees, customers and the Rapids, MI-based company back to the region curred in 2003. Historic buildings were city of Grand Rapids. I am proud to succeed after several years under Fuqua. preserved and repurposed while modern living him in this role, and we are all grateful for, and “Founded in 1886 by Grand Rapidians, and working environments were created. The proud of his leadership.” American Seating always has maintained man- area became known as American Seating Park. ufacturing operations in Grand Rapids. Corpo- “The development represented a commitment For more information, visit rate headquarters has been on the same campus to our employees as well as to our community. www.americanseating.com.

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Avail Technologies, Inc. Electronic Data Magnetics (EDM), Inc. 1960 Old Gatesburg Rd., Suite 200, State College, PA 16803 USA 210 Old Thomasville Rd., High Point, NC 27260 USA 814-234-3394 800-336-8115 Website: www.availtec.com Email: [email protected] Website: www.electronicdata.com Products: A fully integrated suite of products, designed to meet the spe- Products: EDM offers short, medium and long-term solutions for rev- cific needs of transit properties. Avail’s offerings include automatic pas- enue collection requirements. 20 senger counters and fare collection products. 20 Evolis Brush Industries Rising Sun Mills, 188 Valley St., Suite 421, Providence, RI 02909 USA 301 Reagan St., Sunbury, PA 17801 USA 401-751-5483 570-286-5611 Website: www.evolis.com Website: www.brushindustries.com Products: Fare products for public transportation companies and agencies Products: Long life magnetic recording heads and card readers for the to better control their revenues. Products include transit badges. 20 smart card and magnetic stripe card industries. 20 Continued On Page 61

Crane Payment Innovations (CPI) 3222 Phoenixville Pike, Suite 200, Malvern, PA 19355 USA 610-430-2700 Website: www.cranepi.com Products: Fare collection products and services. 20

Cubic Transportation Systems 9333 Balboa Ave., San Diego, CA 92123 USA 858-277-6780 THE DIAMOND FAMILY Website: www.cubic.com Products: An integrator of payment and information technology and serv- ices for intelligent travel solutions. Turnkey solutions support all modes including bus and . 20

Diamond Manufacturing Inc. See Ad At Right 2330 Burlington St., N. Kansas City, MO 64116 USA 800-343-1009, 816-421-8363 Email: [email protected] Website: www.diamondmfg.com Company Officers: Todd and Pam Cull Products: Diamond Manufacturing offers a line of fare collection equip- ment to the transit industry. It supplies traditional, manual fare boxes, donation boxes and a fare box with a remote fare dump option. Diamond’s traditional fare boxes are the round units (Models H, E-5, D), which are designed to accept coins, tokens and tickets; and, rectangular units (Models RV, SV, XV, NV), which are designed to accept dollar bills, coins, tokens, tickets, passes and similar fare media. Donation boxes come in three sizes to fit most applications. These units can be mounted in a va- Serving The Industry Since 1947 riety of ways: on the modesty panel or stanchion pole in either a vertical Made in the U.S.A. or horizontal position. Models F-1 and F-24 remote dump fare boxes can diamondmfg.com be mounted away from the driver with a push button dump feature. These 800-343-1009 816-421-8363 models can be paired with smart card readers. 20

September/October 2020 BUSLINE Page 43 0920busline.FINAL.qxp_Layout 1 9/15/20 1:29 PM Page 44

BUSLINE VEHICLE SHOWCASE:

BYD BYD

40’ Battery-Electric Bus (K9) 60’ Battery-Electric Bus (K11)

BYD’s 40-foot bus is the company’s best-selling model, ideal for medium and large cities. BYD’s 60-foot articulated transit bus is perfect for moving Using no fossil fuels of any kind, BYD’s battery-electric buses large numbers of passengers. With a capacity of up to 55 seated are the cleanest, safest, most cost-effective way to move people passengers plus 65 standing (120 total), it is ideal for urban tran- from point-to-point. sit systems and high-volume shuttles at airports, universities, BYD brings dependable, zero-emission service to public tran- sports venues, performing arts centers and parking facilities. sit, university campuses, airports and corporate campuses — all Using no fossil fuels of any kind, BYD’s battery-electric buses at a lower total cost of ownership than diesel or CNG. are the cleanest, safest and most cost-effective way to move people from point-to-point. Clean air and quiet communities BYD now go hand-in-hand with affordable transportation. 1800 S Figueroa Street, Los Angeles, CA 90015 BYD Phone: 800-BYD-AUTO 1800 S Figueroa Street, Los Angeles, CA 90015 Email: [email protected] • Website: www.byd.com Phone: 800-BYD-AUTO Email: [email protected] • Website: www.byd.com

Model...... K9 Model ...... K11 Seating Capacity...... Up to 37+1 Seating Capacity...... Up to 55+1 Overall Length...... 40.2’ Overall Length...... 60.7’ Overall Width...... 102” Overall Width...... 102” Overall Height...... 134” Overall Height...... 134” Wheelbase...... 246.1” Wheelbase...... 239.6”/275.6” Turning Radius...... 41.7’ Turning Radius...... 39.4’

• 100% battery electric with zero emissions • 100% battery electric with zero emissions • Proven lower total cost of ownership than diesel or CNG • Proven lower total cost of ownership than diesel or CNG • New leasing options significantly reduce up-front costs • New leasing options significantly reduce up-front costs • Up to 156 miles on a single charge • Up to 220 miles on a single charge • Full depot charging in 3.5-4 hours • Full depot charging in 5-5.5 hours • 12-year full replacement warranty on • 12-year full replacement warranty on BYD’s safe, non-toxic batteries BYD’s safe, non-toxic batteries • On-route inductive charging available • On-route inductive charging available

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BUSLINE VEHICLE SHOWCASE:

BYD BYD

30’ Battery-Electric Bus 35’ Battery-Electric Bus (K7M ER) (K9S)

Designed for transit applications, the K7M ER offers a range BYD’s 35-foot bus maintains the range of the company’s of up to 185 miles in a 102-inch wide body. Transit systems de- larger buses but in a smaller form factor, resulting in an ex- mand high quality and extreme reliability, and the American- tremely efficient vehicle. built K7M ER delivers. Using no fossil fuels of any kind, BYD’s battery-electric buses Also available in a 96-inch wide body version with a range are the cleanest, safest and most cost-effective way to move up to 150 miles. This version is popular as a shuttle at universi- people from point-to-point. Clean air and quiet communities ties, airports and corporate campuses. now go hand-in-hand with affordable transportation.

BYD BYD 1800 S Figueroa Street, Los Angeles, CA 90015 1800 S Figueroa Street, Los Angeles, CA 90015 Phone: 800-BYD-AUTO Phone: 800-BYD-AUTO Email: [email protected] • Website: www.byd.com Email: [email protected] • Website: www.byd.com

Model...... K7M ER Model ...... K9S Seating Capacity...... Up to 20+1 Seating Capacity ...... Up to 32+1 Overall Length ...... 29.9’ Overall Length...... 35.8’ Overall Width...... 102” Overall Width...... 102” Overall Height...... 134” Overall Height...... 134” Wheelbase ...... 175.8” Wheelbase...... 222.7” Turning Radius ...... 30.9’ Turning Radius...... 35.4’

• 100% battery electric with zero emissions • 100% battery electric with zero emissions • Proven lower total cost of ownership than diesel or CNG • Proven lower total cost of ownership than diesel or CNG • New leasing options significantly reduce up-front costs • New leasing options significantly reduce up-front costs • Up to 215 miles on a single charge • Up to 170 miles on a single charge • Full depot charging in 3.5-4 hours • Full depot charging in 3.5-4 hours • 12-year full replacement warranty on • 12-year full replacement warranty on BYD’s safe, non-toxic batteries BYD’s safe, non-toxic batteries • On-route inductive charging available • On-route inductive charging available

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BUSLINE VEHICLE SHOWCASE:

BYD Prevost

Prevost X3-45 Commuter Coach The iconic Prevost X3-45® sets a higher standard for a unique and upscale intercity commuter coach. The X3-45 Commuter™ provides a smooth, quiet ride for a relaxing commuting environment. Designed to provide quality, performance, and safety. 45’ Double Decker Coach (C10MS) Buy America compliant, Exova-certified for structural integrity and Altoona- tested for superior product value and lifecycle efficiency, the X3-45 Commuter BYD’s highest-capacity zero-emission coach is the 45-foot Coach offers proven performance for the nation’s most demanding commuter double decker C10MS. With sophisticated exterior styling and a routes. Developed with a focus on transit operation concerns such as passenger safety, accessibility, low operation costs and ease of maintenance, the vehicle spacious, modern interior, it is ideal for moving large groups of offers the lowest overall height in the premium intercity coach market; while people. Upper and lower levels, with large windows, provide maintaining a best-in-class floor-to-ceiling height of 80 inches. panoramic views of the landscape — ideal for scenic tours, shut- A rider’s commute is remarkably smooth and comfortable thanks to the tles to attractions and to corporate campuses. longest wheelbase in the industry, while accessibility is enhanced by the revo- Passengers will experience one of the most comfortable lutionary Swap & Plug Wheelchair Lift system, front kneeling suspension, and bi- fold doors that open to a passenger-friendly stairway in the expansive entrance. rides available — and will step off feeling good about their con- The Prevost X3-45 Commuter includes three-point seat belts on a 20G rated tribution to a healthier world. welded rail system for an exceptionally secure passenger environment. Addi- tionally, the coach can be outfitted with a WiFi system, state-of-the-art sound BYD and video, and electrical outlets at each seat to keep passengers plugged in and in touch while commuting. 1800 S Figueroa Street, Los Angeles, CA 90015 Phone: 800-BYD-AUTO Prevost: 7900 National Service Rd., Greensboro, NC 27409 Email: [email protected] • Website: www.byd.com Tel: 877-773-8678 Email: prevostcar@.com Website: www.prevostcar.com

Model...... Prevost X3-45 Commuter Coach Seating Capacity ...... 57 Length...... 45’ Model...... C10MS Width ...... 102” Seating Capacity...... Up to 77+1 Height ...... 134” Overall Length ...... 45’ Wheelbase ...... 334.5” Overall Width...... 102” Overhang (front/rear) ...... 72.30”; 86.60” Overall Height...... 160” Interior Height (min./max.)...... Floor to ceiling - 80” Wheelbase ...... 283.3/53.1” Turning Radius...... 47’ Turning Radius...... 49’ Tire Size...... 315/80 R22.5 Engine ...... EPA compliant Volvo D13 w/DPF and SCR, 445 HP, 13L • 100% battery electric with zero emissions Transmission...... Allison World, 5th gen., 6-speed auto. trans. • Lower total cost of ownership than diesel or CNG coaches Brakes...... All-wheel disc brakes w/ABS • Up to 230 miles on a single charge Fuel Tank Capacity ...... 213 U.S. gal. • Full depot charging in 4-4.5 hours Air Conditioning...... Bitzer • 12-year full replacement warranty on Baggage Capacity...... 513 cu. ft. BYD’s safe, non-toxic batteries Wheelchair Lift Option ...... Interchangeable swap & plug • Highly customizable interior offering Steering.....Steering wheel w/tilt & telescopic, integral power steering the latest features and finishes Suspension...... Wide-stance tuned suspension • Regenerative braking, reducing wear while charging the battery w/automatic unload tag axle

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BUSLINE VEHICLE SHOWCASE:

Motor Coach Industries Motor Coach Industries

MCI® D45 CRT LE MCI® J4500/J3500

A new era in passenger accessibility and workhorse performance MCI introduces important advances on the best-selling MCI J4500, is here. Built for Commuter Rapid Transit (CRT), the MCI D45 CRT LE de- and a great new arrival – a compact MCI J3500 to meet increasing de- livers all the advantages of a proven high-floor design, combined with mand for a smaller coach. Featuring all the styling and performance a breakthrough Low-Entry (LE) vestibule for unprecedented accessi- of the 45-foot MCI J4500, with a maximum seating capacity of 60, the bility, especially for passengers using mobility devices. MCI J3500 seats 40 to 44 passengers, and offers top baggage capacity The ADA- and Buy America-compliant model was developed with among all 35-foot vehicles. evaluations from the National Council on Independent Living and the Both models have best-in-class legroom and comfort for the driver, American Association for People with Disabilities, among others. Fea- with a new high-definition instrument panel that provides key system tures include an automatic curb-level ramp that accommodates a wider messaging including tire pressure status, engine DPF regeneration no- variety of mobility aids such as next-generation motorized wheelchairs. tices and more. The forward door features an ergonomically-designed spiral entryway, A new swing-out styled electric e-fan cooling package provides full enhanced lighting and supportive grab rails for comfort and visibility roadside engine access and fuel-efficiency improvements. A backup at entry. camera system and optional ADAS (Advanced Driver Assistance Sys- The dual-entry technology cuts dwell times to match low-floor tems), with collision mitigation, are upgrades to the latest-generation transit boarding times. Spacious, comfortable seating accommodates Bendix Fusion and bird’s-eye view 360° camera system. 54 passengers overall, adjusting to 52 when accommodating two pas- sengers with mobility devices. Model variants underway include bat- tery-electric propulsion, and a full high-floor coach model with or Motor Coach Industries; 200 East Oakton St., without a wheelchair lift. Des Plaines, IL 60018; 847-285-2000; 800-428-7626; Motor Coach Industries; 200 East Oakton St., Fax: 847-285-2013 • Email: [email protected]; Des Plaines, IL 60018; 847-285-2000; 800-428-7626; Website: www.mcicoach.com Fax: 847-285-2013 • Email: [email protected]; Website: www.mcicoach.com Model ...... J4500/J3500 Model ...... D45 CRT LE Overall Length...... 45' 10"/35’ Seating Capacity...... Up to 54 Overall Height ...... 140.75” Overall Length...... 45' 10" Seating Capacity...... Up to 60/Up to 44 Overall Height ...... 138.6" Headroom...... 78.25” Headroom...... 78.25” Wheelbase...... 315”/228.8” Wheelbase...... 315” Turning radius ...... 40’ 11”/32’ 10” Turning Radius...... 40’ 11” Fuel Tank Capacity...... 182 gal./164 gal. Fuel Tank Capacity ...... 182 gallons Suspension...... Independent front & tag Fuel Options...... Clean-diesel, Battery-electric GVWR...... 54,000 / 42,000 lbs. GVWR ...... 54,000 lbs. Engine...... Cummins X12, 410 hp or 455 hp; Engine Options...... Cummins X12 or all-electric high-torque optional Cummins L9, 350hp, 1150 lb-ft torque with engine brake Siemens electric drive system Transmission...... Gen V Allison B500, 6-speed automatic Transmission...... Allison B500 with prognostics capability Brakes...... Bendix® ADB22X™ Air Disc Brakes Brakes...... Bendix® ADB22X™ Air Disc Brakes

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BUSLINE VEHICLE SHOWCASE:

New Flyer of America Proterra

Xcelsior CHARGE™ New Flyer is North Amer- ica's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE™ brands. It also of- fers infrastructure develop- ment through New Flyer Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. New Flyer has designed and manufactured over 48,000 heavy-duty transit buses, including more than 8,600 powered by electric motors and battery propulsion, and 1,900 that are zero-emission. New Flyer is the only North American Bus OEM offering all three types of zero-emis- Proterra ZX5 sion; battery-electric, fuel cell-electric, and trolley-electric. Battery-Electric Bus The battery-electric Xcelsior CHARGE™ is built with extended range battery technology made in America, electric motors with efficient re- Built by the same experts behind the Catalyst — the most pop- generative energy recovery, the highest torque available for steep grade ular electric bus in North America — the new Proterra ZX5 transit cities, and charging infrastructure compliant with industry standards. vehicle takes efficiency to the next level. Built to be electric and Passengers on the Xcelsior CHARGE™ will experience the quietest transit refined based on a decade of deliveries, the ZX5 features faster bus ride available, unmatched accessibility with SmartRider™ technology, acceleration, industry-leading gradeability, and the most battery and best-in-class passenger carrying capacity. All is accomplished by op- storage on any 40-foot electric bus. timized battery placements to comply with maximum gross axle and gross Up to 660 kWh of energy gives the ZX5 the longest range of vehicle legal weight limits. any zero-emission, battery-electric bus in its class, so a single The Xcelsior CHARGE™ 40-foot configuration allows for up to 466 kWh bat- charge can take passengers more than 300 miles. Communities tery capacity, obtaining realistic ranges of over 225 miles on a single charge, across North America have already put Proterra’s EV technology based on Federal Transit Administration test protocol. Xcelsior CHARGE™ is to the test through more than 13 million miles of service. Cus- available in 35-, 40- and 60-foot rapid transit models. tomers can choose from two vehicle sizes and can select their New Flyer of America, energy level, as well as charging solutions to meet the needs of 6200 Glenn Carlson Drive, St. Cloud, MN 56301. their specific routes. Website: www.newflyer.com Proterra Inc. Model ...... Xcelsior CHARGE™ battery-electric bus 1815 Rollins Road, Burlingame, CA 94010 Seats...... Up to 40 Phone: 864-438-0000 Length...... 41’ over bumpers/40’2” over body Email: [email protected] Width ...... 102” Website: www.proterra.com Roof height...... 11’1” over charging rails Interior height...... 79” over front and rear axle; 95” mid-coach Wheelbase...... 283.75” Model...... 40’ ZX5 MAX Motor...... Siemens ELFA2 Electric Drive System, Seating Capacity...... 40 standard or optional high gradeability Length...... 510” Curb weight hybrid ...... 30,500 lb. (approximate weight; Height...... 128” varies with ESS configuration) Width ...... 102” Floor...... Marine-grade plywood floor, optional composite floor, Engine...... Dual independent 205 kW motors composite rear interior step, Tarabus, Altro, RCA floor covering Type of fuel ...... Battery-Electric, up to 660 kWh Electrical system...... Parker Vansco Chassis ...... Monocoque Carbon-fiber-reinforced Cooling system ...... Electric cooling fans composite material HVAC ...... Thermo King RLFE HVAC ...... Overhead integrated system Axles...... MAN VOK 07 front disc brakes; Wheelchair Lift Option...... Front ADA power wheelchair MAN HY-1350 rear disc brakes, single reduction axle ramp (4:1, 6:1 slope) Rapid charge...... 160 kWh, 213 kWh, 267 kWh Steering...... Power Long range charge...... 311 kWh, 388 kWh, 466 kWh Suspension ...... Multi-Link Air Ride rear suspension

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BUSLINE VEHICLE SHOWCASE:

ARBOC Specialty Vehicles Nova Bus

LFS HEV® (Hybrid Electric Vehicle) Spirit Of Equess Based on the proven performance of the LFS platform, the LFS HEV® (Hybrid Electric Vehicle) upgrades its already advanced fuel-ef- ficient engineering by adding a powerful, ultra-low emissions hybrid ARBOC’s Spirit of Equess, a low-floor transit bus built on an ARBOC drive to cut fuel and maintenance costs. Specialty Vehicles, LLC, purpose-built chassis, can accommodate up Given optimal operating conditions, the LFS HEV offers up to 30 to 33 seated passengers or 6 wheelchair passengers. This bus is fully percent reduction in fuel consumption and greenhouse gas emissions accessible with a fully flat floor and no steps throughout the bus. compared to conventional diesel-powered buses. Other benefits in- ARBOC’s advanced technology exceeds ADA guidelines with a 1:8 clude a significant reduction in noise levels, particularly at the rear ramp slope and 39-inch door opening for passengers in need of extra of the vehicle and outside. assistance and wheelchair accessibility. This 10-year bus utilizes Nova Bus offers two different types of hybrid systems: parallel and heavy-duty ZF axles, which allow plenty of GVW for extra standees. series. In both parallel and series vehicles, braking energy normally lost as heat is recuperated through a generator and stored in the rooftop batteries. That’s why hybrid technologies are best suited for ARBOC Specialty Vehicles frequent stop-and-go conditions. 51165 Greenfield Pkwy., Also available, the high-capacity LFS Artic HEV is an attractive al- Middlebury, IN 46540 ternative for growing cities focused on sustainable development. Starts and stops are smooth and the ride is stable, even in snowy con- 574-825-1720 ditions; the end result is a more enjoyable passenger experience. Website: www.ARBOCsv.com Developing vehicles to help cities meet their sustainability objectives is part of Nova Bus’ vision to be the leader in green efficiency and Electro Mo- bility.

Nova Bus 260 Banker Road • Plattsburgh, NY 12901 Phone: 518-566-6682 • Website: www.novabus.com Email: [email protected]

Model ...... LFS HEV Seating Capacity...... up to 41 Length...... 40’ Width ...... 102” Model ...... Spirit of Equess Height...... 132” Seating Capacity...... Up to 33 ambulatory or 6 wheelchairs Engine ...... Cummins B6.7 280 HP Length...... 27’, 29’, 34’ Traction Drive...... Allison H 40 EP, BAE HDS200 Width...... 100” Chassis ...... Stainless Steel Integral Height ...... 102” Fuel ...... Diesel-electric Hybrid Engine...... Cummins ISB 6.7L Diesel/6.7G CNG Air Conditioning...... Thermo King, MCC Type of Fuel...... Diesel/CNG Wheelchair Lift Option...... Lift-U, Fedico Chassis...... ARBOC Specialty Vehicles Brakes...... ABS all-wheel disc brakes with traction control Wheelchair Lift Option...... Braun ramp Radiator ...... Nova eCooling - electric cooling system Suspension...... 4-corner air suspension with 6 air bags Floor...... Low

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BUSLINE VEHICLE SHOWCASE:

Alliance Bus Group As a low-floor vehicle on a smaller platform, the Vicinity Bus offers improved fuel efficiency, better maneuverability, accessibility and reliability. See why transit agencies across the U.S. are right-sizing their fleet with the best-in-class Vicinity Bus. Alliance Bus Group, 1926 Hyannis Ct., College Park, GA 30337 Phone: 866-287-4769 Email:[email protected] Website: www.AllianceBusGroup.com

Model...... Grande West Vicinity Seating Capacity...... Up to 32 + 25 standees Length...... 26’, 28’, 30’, 35’ Width...... 98.5” Height...... 9’8” Engine ...... Cummins ISB or ISB-G The Vicinity Bus Type of Fuel...... Diesel or CNG Chassis...... Monocoque steel frame (galvanized The Vicinity Bus is a heavy-duty 12-year bus utilizing a galvanized steel or stainless) monocoque structure and the same proven components as those typically Air Conditioning ...... Valeo or Thermo King used on standard 40-foot buses. The Vicinity meets the needs, preferences Wheelchair Lift ...... Low-Floor with ramps by Lift-U or Ricon and expectations of transit systems across North America, while using Steering...... Tilt and telescope American-supplied transit components. Suspension ...... Full air ride with independent front

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By Harrell Kerkhoff Speaking during a recent United Motorcoach Association online Busline Magazine Editor town hall meeting, sales expert Jim Pancero, of Jim Pancero Inc. (www.pancero.com), discussed two realities to selling today — no o matter the business, no matter the industry, 2020 matter the industry. has been a trying year for most company owners, em- First, it’s going to take some time before the effects of COVID- ployees and clients. The COVID-19 pandemic has left 19 finally wear off; and secondly, selling and buying today are cur- rently going through a strong cultural shift. He recommended that an indelible mark on the year, and many questions remain business owners work hard at stabilizing their companies over the Nabout 2021. Despite current hardships among people and long haul, and to identify ways to stay in business through the next companies involved in the U.S. bus and motorcoach industry, 12 months. the good news is, there are steps that can be taken to lessen “In the early days (of the pandemic), many people were saying, the blow, while also preparing for the post-COVID-19 world. ‘By fall, things will be back to normal,’” Pancero said. “Well, that’s

electrifying THE WAY BUS AND COACH ACCESSORIES ARE POWERED

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not the current concensus. The question now asked is, ‘Will life Selling,’” Pancero said. “The big question is, how are you, as a ever get back to normal?’ My response is, ‘yes.’ If you visit business owner or sales manager, embracing change and new history, the global 1918 flu pandemic (which lasted into 1920) technology? It’s important to adjust and adapt.” was followed by the Roaring Twenties — a period of great eco- nomic prosperity. WHAT NOW? — 3 QUICK IDEAS “After the current pandemic finally subsides, there is a good chance life will come back strong. However, the question re- espite life’s coronavirus-related challenges, there is mains, ‘What do we do in the meantime?’ The reality is, this pan- hope. To make that point, Pancero quoted his friend demic is going to continue for awhile.” W Mitchell (www.wmitchell.com), who was severely Pancero noted as well the certain cultural changes that have burned in a motorcycle accident and paralyzed in a plane crash. taken place, related to D Despite such major overall business, since “Every time there has been a change in technology, as it pertains setbacks that would the pandemic’s onset. have stopped many For one, more busi- to the selling process, that change never reverts back to the old people, Mitchell has ness people are using become a successful advanced technology ways. A lot of people are calling the recent change, ‘Virtual Selling.’” keynote speaker, au- to communicate. thor and business per- “As a sales person, if I were to say one year ago, ‘Let’s set up a son. His well-known quote is: “It’s not what happens to you ... Zoom call,’ you probably would have thought, ‘Is he too cheap to it’s what you do about it.” get on an airplane and see me?’” Pancero said. “Today, everybody “Life is really tough right now for many of us. If you run a com- has been pushed and forced into understanding, and becoming pany, however, my question is, ‘What are you going to do about comfortable, with Zoom or other forms of online communication.” it?’” Pancero asked. “I have three suggestions.” Pancero said such changes in communication are here to stay, n even after the pandemic. No. 1 — Get stable for the long haul: “A reality check is in “Every time there has been a change in technology, as it per- order. This (pandemic) isn’t going to be corrected overnight. tains to the selling process, that change never reverts back to the Therefore, what is your financial plan to survive over the next 12 old ways. A lot of people are calling the recent change, ‘Virtual months?” he said. “Have a plan in place for stability.” EFFICIENCY RELIABILITYITY Air Conditioning Electric PERFORMANCEDiscover electricityNC

hermetic electric scroll compressor/s ʓ a.c. motors ʓ self-contained refrigerant loops ʓgenerator or hybrid bus power

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n No. 2 — It’s time to sell your way out of this: “How many through a different phase of recovery. However, for business own- economic recessions have you been through? I started my business ers and sales managers, it’s important to understand what type of in 1982 during a recession, and I think there have been six or seven questions are best to ask during unprecedented times. recessions since then (the early 1980s). It seems that every six to “Above all else, it’s important to develop a strong dialogue with eight years the economy slows. The question is, ‘What do you do people,” he said. about it?’” Pancero said. “For most people running a company, the n first thing they do when the economy starts to slow down is to kill No. 3 — Conduct customer research: For those company their costs. That is fine. The problem is, they usually don’t do any- owners/salespeople who have qualms about contacting specific cus- thing else. Instead, they hibernate. The better option is to sell your tomers during today’s uncertainties, a good way to reach such peo- way out of the problem. It’s important to be proactive. ple is through “customer research,” according to Pancero. “If you employ one or more salesperson, he/she should be call- “One of the best outreach programs is to call on customers and ing on current and potential clients all of the time, and having prospects and just say, ‘I’m doing research to better understand conversations. However, if you do not have a salesperson right what my company needs to do to be more competitive and help- now, I believe you should at least be spending 30 percent of your ful,’” Pancero said. time calling on customers, having conversations and selling.” Five research questions can follow. They are: Calling on people during hard times is often an evolving process, • What are the greatest changes your buyers want and expect he added. For the bus/motorcoach and many other industries, ques- from you, and your company? tions that can be asked, in chronological order, to clients include: “By starting off with asking current or potential clients a question • Are you OK? How can I help?; about what their own customers want, you will likely see where • How can I help complete outstanding orders and transporta- their mental state is at the moment, and what steps they see must tion contracts?; be taken to satisfy customers,” Pancero said. “If they are going to • What do we (as a bus/motorcoach provider) need to look like have to do more for customers, they may express added sympathy to be competitive moving forward?; for your efforts as well.” • What kind of transportation will you need when things turn • What changes have you made as a company, and what are you around and open up?; and, doing differently, to better support customers during the pandemic? • Business is starting to open up, can I tell you how we can Pancero said he would caution salespeople from being “too pushy” safely handle your business? during the current economic climate brought on by the pandemic. Pancero explained that each customer and industry may be going It’s better to stick to research-related questions.

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• What is it going to It’s also important to allow current and potential customers to good quote is, ‘People take for any of us to are not going to care gain a competitive edge have the last word during a conversation — something that is about what you have to in this new market- say until they know you place? hard for some salespeople to do, but shows proper respect. care about them.’” According to Pancero, One of the best ways to the idea behind that type of question is to get a better feel for the lower resistance during a sales process is to demonstrate essential listen- differentiating factors that will allow future business activities to ing skills, Pancero added. It’s also important to allow current and poten- succeed. tial customers to have the last word during a conversation — something • Before the virus — what do you most wish we (the caller’s that is hard for some salespeople to do, but shows proper respect. company) would have done differently while selling to, and sup- He also noted companies that deliver a sense of “cleanliness” and porting, you? “safety” when it comes to their “That is asked to see if there “Your goal should be that of providing the lowest risk products and services can gain are certains things you, and a competitive advantage in your company, can improve on possible (to coronavirus exposure), while still today’s COVID-19 environ- once the pandemic subsides,” ment. It’s therefore important to Pancero said. fulfilling a customer’s transportation requirements.” convey that message to the pub- • Moving forward, what lic, such as posting a video on a can we do in the future to become a better transportation part- company website showing a motorcoach being disinfected prior to ner for you, and a better supporter of your business? a trip. “The main idea to asking such customer research questions is to “Your goal should be that of providing the lowest risk possible build dialogue with current, and potential, customers,” Pancero (to coronavirus exposure), while still fulfilling a customer’s trans- said. “Notice that with those questions, there is no pitching of prod- portation requirements,” Pancero said. “(The focus on cleanliness ucts or specials. You are just trying to understand and listen — find- and safety) is a hot button in today’s selling, and needs to be incor- ing out what people want for the future.” porated in what you say, and do, as a company.” Pancero stressed the importance of listening during the selling He added that focus opens the conversation about “value versus process. “There is an old saying, ‘You have two ears and one price,” along with “critical differentiators” a company can provide n mouth, use them in the appropriate percentages,’” he said. “Another for the benefit of a client.

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Increased Range, Cooler System Temps Voith Brings New Electric Drive System To North America After more than 20 years refining drivetrain best-in-class motor design and proprietary ther- control technology in the fields of urban trains, mal management algorithm for the inverter variable speed drives, steam turbines as well as allow the motor to produce 3,100 Newton-Me- various hybrid systems for city bus applica- ters (Nm) peak torque and more than 340 kilo- tions, Voith has announced the launch of its watts (kW) peak power. The motor has a Voith Electrical Drive System (VEDS) in the continuous power rating of more than 240 North American market, including the U.S., kW. The efficiency of the motor reaches more Canada and Mexico. than 97 percent at the peak while Voith’s drive “Compared to existing electrical drive sys- inverter achieves over 99 percent efficiency. The tems, the VEDS systems offer an increased result is a system efficiency that stays above 94 Results From In The Field range, both in heavy urban traffic, and at high- percent throughout 70 percent of the operational The benefits of VEDS have been shown with way speeds, cooler system temps that improve range of the drive system. buses running in operation in Europe. Buses the life of components, and a reduction in the Unlike in the traditional world of internal with VEDS are experiencing energy consump- total cost of ownership for our customers,” said combustion engines where a 1 percent increase tion of less than 1 kWh/km (1.6 kWh/mile) on Luiz Soares, business development manager, in efficiency equates to a 1 percent improve- average for a 40-foot bus. Similar buses using Americas, Voith Turbo North America. “In ad- ment in fuel economy, efficiency increases are existing systems are reporting 2.0-2.5 kWh/mile dition, this is the first electrical drive system on not linear with electric buses. A 1 percent in- using the Altoona test cycle, which indicates the the market that includes components that are all crease in system efficiency of an electric bus potential improvements possible by using the compliant with automotive standards.” could result in a much higher percentage im- VEDS system. provement in energy consumption. This is pos- “We are excited to bring such an innovative Significant Increase In sible because the complete system is less solution to the market but we’re not stopping Total System Efficiency stressed due to better thermal stabilization, and here,” said Soares. “In the near future, we hope The VEDS system has seen industry-leading several key components such as air compres- to share results from incorporating VEDS on results, including a more than 95.5 percent total sors, cooling systems, HVAC, etc., are able to the first 60-foot EV bus in the U.S. market. system efficiency. With the VEDS system, Voith idle for longer periods of time. We’re always striving to increase efficiency has mastered both the performance of the pro- In addition to industry-leading efficiency, for our customers, and set new standards in the prietary three-phase permanent magnet electric VEDS also offers full torque availability from industry.” motor (IPMSM), as well as the thermal manage- a standstill and motor power regeneration up to For more information, ment of the drive inverter. The combination of 100 percent. visit voith.com.

AFFINITY PARTNER

SOUTHEASTERN STAGES REDUCES THEIR TIRE COSTS BY PURCHASING TIRES FROM MOTORCOACH TIRE SALES!

“We previously leased tires from one of the largest tire suppliers for the Motorcoach Industry before switching to purchasing tires from Motorcoach Tire Sales a few years ago. Since then, we have seen a significant decline in our annual tire costs utilizing the various brands offered by Motorcoach Tire Sales. We also enjoy a better customer service experience, as any questions or requests are immediately addressed and taken care of. We highly recommend Motorcoach Tire Sales as an Industry supplier.” Mike Dickson Southeastern Stages Atlanta Georgia

Contact Bill Kaiser 678-463-4110 | www.MotorCoachTireSales.com | [email protected]

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High Voltage Li-Ion Battery Systems For Industrial And Commercial Vehicles By American Battery Solutions Even with the challenges posed electric vehicle fleets. We have ap- during 2020, the markets for elec- plied our experience and expertise trified light, medium and heavy- from automotive battery systems to duty commercial vehicles con - develop batteries with the utmost t inue to grow at a steady pace. safety, reliability and ease of use. Lithium-ion battery technology ABS is launching a series of both has continued to see improved per- standardized battery pack solutions formance and safety, while costs and custom designed solutions to continue to drop. The commercial serve this market. Look for more vehicle industry is now taking ad- info in the coming months. vantage of these benefits as the “These commercial vehicle bat- high-volume automotive markets teries will follow the successful begin taking off. launch of our low voltage AL- “Our team at American Battery LIANCE Intelligent Battery Se- Solutions (ABS) is comprised of ries™ that provide the highest some of the best battery systems quality cells, automotive-grade experts in the industry with decades of expe- “ABS is dedicated to U.S.-based manufactur- electronics, and high-quality U.S.-based manu- rience in designing, developing, and manu- ing of the highest quality. The company has an facturing in a robust IP67 package. They take facturing advanced battery systems. established 170,000 square foot state-of-the-art the worry out of Li-ion selection for low voltage Collectively, we have helped launch many of manufacturing facility in Ohio, and an exten- applications.” the most well know electrification programs sive engineering facility and technical center in with OEM customers like , Michigan — acquired from Bosch Battery Sys- For more information, call 248-462-6364, Fiat Chrysler, BMW, Daimler-Mercedes, and tems. This is one of the largest dedicated battery email [email protected], others. We are now applying this know-how pack manufacturing facilities in North America. or visit www.americanbatterysolutions.com. to the emerging underserved non-automotive “All of these qualifications make ABS a markets,” said ABS. trusted partner to power the next generation Article Courtesy of American Battery Solutions, Inc.

RFTA is the lifeline of the Roaring Fork Valley and Aspen, Colorado, Offering its employees excellent career opportunities, benefits, training, ski pass, and potential housing opportunities.

ACCEPTING APPLICATIONS FOR FOLLOWING POSITIONS: For CDL Drivers: For Transit Service Technicians:

CDL BUS DRIVERS - $20.25/HR for Seasonal drivers (plus Transit Service Technicians - Wage starts at $24.60 an bonuses); RFTA offers great opportunities for Year-Round employ- hour, pay based upon level of knowledge, skills, experience, and ment, which provides drivers with an excellent benefits package, certifications received to date. Position is Full-time and includes including full health insurance, life insurance, dental, vision, and RFTA's full benefits package (including Health, Life, Dental, Vision, RFTA’s retirement benefits. HIRING through December 2020. Retirement, and more). RFTA has unbeatable benefits and regular Must have Valid CDL with Passenger and Air Brake Endorsement opportunities for promotion and growth. Offering tuition reimburse- to qualify. ment, tools, ski pass, and more.

We Offer: • Up to a $3,175 End of Winter Season bonus (seasonal Performs routine and minor repairs and preventative maintenance employees); • Entry wages start at $20.25/hour, plus OT opportuni- on RFTA buses and automotive equipment. These tasks include ties. •Pay rate increases to $20.65 in January 2021. • $500 bonus removing, repairing, and replacing parts and components, as nec- for new hires with their CDL P2 License. • Housing Opportunities essary, while using tools and equipment in a safe and • Aspen 4 Mountain Ski Pass or $425 Wellness Bonus professional manner.

TO APPLY: Complete a RFTA employment application: www.applicantpro.com/openings/rfta/jobs

If you have questions, please contact, APPLICATION DEADLINE: Applications Accepted Lawrence at (970) 384-4854. Until Position Filled • EEA/AAP/Drug Free Employer

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On Select Chassis LiquidSpring® Now Provides Four-Corner Kneeling “LiquidSpring is now avail- forces reduces felt vibrations sig- able on both front and rear axles nificantly, giving drivers a more as an integrated smart suspen- luxurious and safer feel to the sion system on select chassis. ride.” This makes four-corner kneel- A Liquid-Springs press release ing a new possibility. An early stated, “Founded over 20 years customer taking advantage of ago, LiquidSpring began building this kneeling upgrade is the suspensions for large off-highway shuttlebus company ARBOC, mining equipment where they pi- that has added it as an upgrade oneered a unique system to help available on its Spirit of Mobil- reduce operator injury in extreme ity model. This allows for the conditions. The new strut was entire bus platform to be low- filled with a pressurized com- ered for easy access with no pressible liquid capable of sup- giant step-up for riders, a fea- porting vehicle load and damping ture especially appreciated by the elderly pension system. All front axle suspension in a single element. Today, LiquidSpring and other passengers with accessibility is- systems must be accompanied by a match- continues to develop suspension products sues. Rear suspension-only models could ing rear suspension system for connectivity. for other Class 3-7 on-highway trucks for also kneel, but that was not always helpful “In addition to four-corner kneeling, the various markets such as EMS, transit and for the front-loading doors of a shuttlebus,” optional front suspension upgrade offers fur- , recreational vehicle and work said the company. ther improvement to ride and handling. It truck. The company provides application “The LiquidSpring CLASS® suspension also notably provides even more driver engineering, manufacturing, distribution, system was originally offered as a rear sus- comfort by reducing felt vibration on rough service and sales of its products throughout pension only. From variable loading weights roads. The front suspension, being under- the world.” to lessening jolts passed along the frame neath the driver, is a large contributor to the from front to back, the rear suspension is shaking sensation felt through the seat and Visit LiquidSpring.com still the standard product from LiquidSpring steering wheel of the vehicle. Liquid- to learn more. and provides major support to the smart sus- Spring’s improved absorption of these

From ABC Final Testing On Diesel To Electric Repowered Coach

“ABC is truly going ‘back to the future’ as we perform final testing on the industry’s first diesel to electric repowered motorcoach. The (pictured above) 2012 Van Hool has been transformed into the 100 percent battery electric powered T2145E,” said ABC. “Adding to the growing ABC portfolio of all electric vehicles, the T2145E will offer more choices to customers who are focused on reducing their carbon footprint.” ABC will be offering more updates on how the T2145E is making the conversion to electric travel more affordable. For more information, visit abc-companies.com.

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ARBOC Specialty Vehicles Offers Antimicrobial Interior Sidewalls

“ARBOC SpecialtyVehi- “In these uncertain times, san- cles, LLC, a subsidiary of NFI itation is a particularly major con- Group Inc., will be the first to cern for most of the population include antimicrobial sidewall that our bus customers serve. We paneling from Polser USA on are pleased to provide an effec- the interiors of its buses. With tive feature intended to efficiently downtime for sanitation as a increase safety and sanitation,” significant concern for transit said Doug Minix, general man- bus organizations, this safety ager of ARBOC. upgrade brings a new highly The antimicrobial walls also effective, no-maintenance fea- have a positive effect on the hy- ture for customers. Cleaning giene of other items inside the and sanitizing will continue bus. Polser claims that AMB to be an ongoing chore for works by using a positive molec- transit buses and fleets well Pictured left to right are: Mike Anglemyer, ARBOC regional sales manager; ular charge to both attract in, and into the future, and the an- Adam Glanders, Polser USA operation manager; Greg Glanders, Polser USA pull, pathogens down the nano- timicrobial interior solution president; Doug Minix, ARBOC general manager; Dan Flynn, ARBOC regional swords structures. is intended to bring signifi- sales manager; Barry Hines, ARBOC vice president of engineering; and, cant advantages,” said the Kim Yoder, ARBOC vice president of sales and marketing. For more information, visit company. www.arbocsv.com. AMB fiber-reinforced panels feature a per- tions to function. manent coating, like a microscopic bed of “ARBOC’s specialty is low-floor acces- nails, that the company claims actively and in- sible buses tailored to improve the transit 10 BYD Electric Buses Put stantaneously kills 99.9 percent of micro-or- experience of all passengers. The step-free Into Service In Toronto ganisms on contact. The coating works by design of the ARBOC lineup of cutaway disrupting the cell membrane, eliminating any and medium duty buses speaks to the com- “The Toronto (CA) Transit Commission is now possibility of mutation or adaptation, is non- pany’s passion to provide the safest bus on operating the largest electric bus fleet in North toxic and does not need any chemical solu- the market.” America,” according to BYD. “Public transit allows Canadians to get around in cheaper, cleaner and faster ways,” said Catherine McKenna, minister of infrastructure and communi- ties. “Our government’s investment in the TTC’s electric bus pilot program is a sign of our commit- ment to made-in-Canada clean technology and an important step toward our target of 5,000 electric buses in Canada’s fleets over the next five years. Canada’s Infrastructure Plan invests in thousands of projects, creates jobs across the country and builds stronger communities.” The 40-foot K9M battery-electric buses are the first to be put into service from BYD’s 45,000 square-foot assembly plant in nearby Newmarket, Ontario. The assembly of these buses created 30 jobs. They are the first buses built in Ontario since Orion closed its plant in 2012, according to BYD. “This is an important milestone for the city, for the province and for BYD, and we can’t wait for Torontonians to see what BYD’s combination of best-in-class technology, and Canadian know-how can deliver for their city,” BYD Canada Vice Pres- ident Ted Dowling said. The 10 new buses bring the city’s total all-electric bus fleet to 60. The TTC also has buses manufactured by New Flyer and Proterra. Approximately 35 eBuses are already in service across the city, TTC said. TTC plans to purchase only emission-free buses beginning in 2025, and complete a fleet conversion by 2040. BYD said the buses will remove nearly 8,400 metric tons of greenhouse gases from the atmos- phere over the lifetime of the buses. For more information, visit byd.com.

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Thermo King Adds Benefits To Heating Unit “Thermo King is now offering solar panels advantages including making sure batteries are on heating units to help fleets save money, in- charged regardless of the time of year.” crease battery life and maximize uptime. This According to the company, benefits include: is in addition to the unit providing maximum • Increased battery life freeze protection,” said Thermo King. Keeping batteries charged all year round “If your fleet transports items such as bev- will negate failure from extended periods of low erages, paint, pharmaceuticals, flowers and charge levels and proliferation of sulfation. plants, or electronics, it’s essential that you use • Fuel savings a reliable product that keeps these items from Reduces load on the engine with alternator freezing. Heat King delivers maximum up- working less and reduced cycle-sentry operation. time, ease of maintenance and long-term reli- • Extended component life ability with its heavy duty, rugged and simple Run time is reduced, alternator offloading design,” said Tom Kampf, trailer product Chad Koll, solar product manager for and reduced starter engagement. manager for Thermo King Americas. “If you Thermo King Americas, said, “Heaters sit all • Improved employee efficiency pair the Heat King unit—which has 50,000 summer and likely were not fully charged at the Cuts time spent managing low battery BTUs, and is the highest capacity heater on end of last season. Just like the 50,000+ solar alarms and battery breakdowns. the market—with solar panels, you get the panels we have on the road today, on a multi- added benefits of extending the battery life tude of assets, adding a ThermoLite® 40w For more information, visit and saving money on fuel. It’s a win-win.” solar panel to your Heat King unit offers many thermoking.com/heatking.

News From Transit Agencies/Motorcoach Companies Laketran Pilots Next Day Dial-A-Ride The expansion includes the use of FSCJ’s Michigan Motorcoach Company To Improve Access To Service Commercial Drivers License Test Track at the Indian Trails Resumes Services Laketran (OH) has begun a pilot program offer- Cecil Center, the development of educational cur- Indian Trails, Inc., Owosso, MI, has restarted ing Next Day Dial-a-Ride reservations to cus- riculum for autonomous vehicles and related most of its daily scheduled bus service, which in- tomers who use the agency’s door-to-door technologies, and the eventual launch of an au- cludes routes throughout Michigan, and into transportation service. tonomous vehicle circulator on an FSCJ campus. Chicago, Milwaukee and Duluth, along with re- Dial-a-Ride is an assisted transportation service The JTA has been working with autonomous duced connections with the Greyhound and Am- primarily used by seniors and people with disabil- vehicle technology since 2017 as the authority trak national transportation networks. ities who cannot access the agency’s Local Route plans to launch the Ultimate Urban Circulator or “We’re grateful to be resuming this important service. Laketran provides the service to limited U2C program, a 10-mile transportation network service in our region,” says Indian Trails President medical facilities. planned for downtown Jacksonville to replace Chad Cushman. “Because of the COVID-19 pan- Reservations for Dial-a-Ride that can be made the Skyway and to expand that system through demic, we’ve faced the biggest economic chal- by phone or online, are normally required 2-12 ground level connections into the surrounding lenge in the 110-year history of our family-owned days prior to a trip, but with the new pilot program, neighborhoods. company. It feels great to bring more employees customers can call for a ride for the next day. back to work, and watch part of our 74-bus fleet “Since passing our sales tax levy last fall, we Corpus Christi, TX, Regional roll off the lots and back on the road again.” have continued to look for ways to improve Dial- Transportation Authority Donates a-Ride service for seniors and people with disabil- Masks To Community First Responders BATA Receives $13 Million In FTA ities and this is a service improvement we’ve heard In response to the coronavirus (COVID-19) Funding For New Transit Facility requested from customers for quite some time,” pandemic affecting the community, Corpus “The Bay Area Transportation Authority (Tra- said Laketran CEO Ben Capelle. Christi Regional Transportation Authority verse City, MI) will receive $13,380,000 in fund- Reservations are available on a first come, first (CCRTA) has donated more than 30,000 masks ing from the Federal Transit Administration (FTA) served basis during the three-month pilot program. to local first responders and community mem- to construct a new transit facility. The new facility Laketran continues to take many precautions to bers as part of their “B” Safe campaign. will serve as BATA’s operations and administrative make Dial-a-Ride safe during the pandemic includ- The donation was announced at a “B” Safe headquarters, and better serve the public trans- ing sanitizing buses daily, requiring masks, and campaign press conference. The event was at- portation needs of both Leelanau and Grand Tra- limiting the number of passengers on board to tended by local leadership including Corpus verse Counties,” according to a press release. properly social distance. Christi Mayor Joe McComb, Nueces County BATA is in one of seven Michigan communi- Health Administrator Luis Wilmot, and various ties receiving $21,085,600 in funding from the The Jacksonville Transportation first response agencies. Representatives from or- FTA. This funding comes from the FTA’s Buses Authority and Florida State College ganizations receiving donations were present to and Bus Facilities Discretionary Grant Program Sign Automated Vehicle Partnership accept CCRTA’s mask contributions. to replace, renovate and purchase buses, equip- Jacksonville Transportation Authority (JTA) CCRTA continues to emphasize reducing the ment and bus-related facilities. CEO Nathaniel P. Ford Sr. and Florida State Col- spread of COVID-19 through physical and digi- Kelly Dunham, BATA executive director lege at Jacksonville (FSCJ) President Dr. John tal messaging. At least nine CCRTA buses will said, “This was a nationwide competitive grant, Avendano officially signed a memorandum of include bus wraps that emphasize the importance and to see federal dollars of this magnitude be understanding to expand the JTA’s autonomous of facial masks. CCRTA has also donated adver- allocated to a rural transit agency speaks vol- vehicle Test & Learn program on FSCJ’s Cecil tising space to Nueces County to help share the umes to the important role BATA plays in its Center Campus. message about wearing a mask. communities.” September/October 2020 BUSLINE Page 59 0920busline.FINAL.qxp_Layout 1 9/15/20 3:12 PM Page 60

CCW Mid-Life Rehabilitation Long Beach Transit Project Nears Completion Of Phase One

Complete Coach Works (CCW) is at the midway point of a project with Long Beach Transit (LBT) to perform a midlife rehabilitation on (72) 2012, 2013, and 2015 Gillig buses. The project includes a cosmetic rehabilitation and engine replacement. The 40-foot-long buses are being repowered with newer engines that are substantially cleaner, more fuel efficient, and require less maintenance. The buses also include new aluminum wheels, new LED exterior and interior lightning, new exterior mirrors, re- painted driver’s areas and interior sidewalls, reupholstered passenger seat inserts, new floor- ing, upgrades to the fire suppression systems and new paint and decals. “CCW has been con- tracting work with Long Beach for years and this is one of the most reward- ing projects to date,” said Kevin O'Brien, general sales manager for CCW. “Work on the buses is moving along swiftly. We look forward to the outcome and are thrilled to offer reliable buses for years to come.” LBT is the second largest public transit agency in Los Angeles County with 26 million annual boardings. Upon completion, Long Beach Transit will utilize the buses to service the city of Long Beach and surrounding areas. “This has been a joint effort to bring more value to the city. The project allows LBT to continue its path of providing a cleaner transportation system to its community. “Complete Coach Works is the largest bus reman- ufacturing and rehabilitation company in the United States, with over 30 years in the transportation in- dustry. CCW unveiled the world’s first remanufac- tured all-electric, battery-powered bus in 2012. CCW has a team of over 350 to provide cutting-edge prod- ucts and customer service,” said the company. For more information, visit completecoach.com.

Jacksonville’s JTA Receives $11.9 Million Grant The Jacksonville (FL) Transportation Authority is receiving an $11.9 million Bus & Bus Facilities dis- cretionary grant. 3FIBCT3FQPXFST3FUSPöUT “With this grant, the JTA will take eight diesel buses that have met FTA’s Useful Life standards out of serv- ice, and replace them with eight new Compressed Nat- ural Gas (CNG) buses,” according to JTA. This is part of a larger project that proposes to reha- bilitate/upgrade some of the most pressing repair needs $0.1-&5&&-&$53*$ 3&)"#*-*5"5*0/4 4"-&4 at the JTA’s Myrtle Avenue Operations Campus, such $0/7&34*0/4 -&"4*/( as the replacement of mobile column lifts for bus re- HVAC Upgrades • Brakes & Suspensions • Interior Facelifts • Mechanical pairs; the replacement/upgrade of 21 bay doors from & Electrical Repairs • Body Work • Fire Damage • Painting & Decals • manual to electric; the rehab of the bus wash facilities, Emission Upgrades • Major Collisions • Glass Repairs & More including upgrades for waste, oil and plumbing systems; the replacement of exhaust fans, generators, HVAC and other maintenance and facilitates needs. Page 60 BUSLINE September/October 2020 0920busline.FINAL.qxp_Layout 1 9/15/20 1:30 PM Page 61

Fare Collection: Continued From Page 43 Genfare 800 Arthur Ave., Elk Grove Village, IL 60007 USA 847-871-1231 Website: www.genfare.com Products: Customized fare solutions to transit agencies throughout North America. Genfare integrated systems encompass the latest in electronic val- idating fareboxes, smart card and mobile payment options, ticket vending and point-of-sale card distribution systems. 20

INIT, Innovations In Transportation, Inc. 424 Network Station, Chesapeake, VA 23320 USA 757-413-9100 Website: www.initse.com Products: Ticketing and fare management products. 20

LECIP Group 881 IL Route 83, Bensenville, IL 60106 USA 312-626-2525 Website: www.lecip.com Products: Automated fare collection systems including fareboxes, smart card systems, transfer voucher issuance machines and digital fare displays. 20

MJM Innovations 6300 Blair Hill Ave., Suite 301, Baltimore, MD 21209 USA 866-664-1277 Email: [email protected] Website: www.mjminnovations.com Products: MJM Innovations improves transportation programs using web-based software, mobile apps, card solutions, trip management and management services. 19

Scheidt & Bachmann USA, Inc. 1001 Pawtucket Blvd. Lowell, MA 01854 USA 781-272-1664 Moving Website: www.scheidt-bachmann.de Products: The company’s fare collection systems division is a global supplier in fare collection technology. 20 forward.

TransitFare & Systems Whilst the world may feel uncertain at 760 Birchmount Rd., Unit 42 the moment, the only thing we can do Toronto, ON M1K 5H8 CANADA is keep moving forward – together. For 416-993-2503 guidance and advice on the textiles and Email: [email protected] vinyls that will help keep you and your Website: www.transitfare.com passengers safe, contact our team today. Products: Integrated fare management solutions for tran- sit operators located throughout the world. The company’s solutions integrate fare management, ticket issuing and validation, revenue management, and financial and rider- ship reporting. 20

TripSpark Technologies See Ad On Page 18 6480 Rockside Woods Blvd. S. - Suite 215 Independence, OH 44131 USA 877-448-7273 Website: www.tripspark.com Products: Integrated software, hardware and automatic fare collection solutions for fixed-route, paratransit, non- emergency medical transportation, ride sharing and K-12 school customers. TripSpark is an operating division of www.camirafabrics.com/stayingsafe Trapeze Group, a transit software provider in operation since 1990. 20

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Bus Shelters: Handi-Hut, Inc. 877-588-8858 Continued From Page 41 See Ad On Page 41 Email: [email protected] 3 Grunwald St., Clifton, NJ 07013 USA Website: www.mountainsheltersolutions.com Duo-Gard Industries, Inc. 800-603-6635 Products: Transit shelters, smoking shelters, bi- 40442 Koppernick Rd., Email: [email protected] cycle shelters, covered walkways, canopies, ad- Canton, MI 48187 USA Website: www.handi-hut.com vertisement signs and street furniture. 20 734-207-9700 Products: Founded in 1971, Handi-Hut designs, Email: [email protected] engineers, and manufactures standard and custom, Poligon by PorterCorp Website: www.duo-gard.com prefabricated aluminum and glass transit shelters 4240 136th Ave. Products: Duo-Gard transit shelters provide ver- for bus stops, train stations and BRT. Modular for Holland, MI 49424 USA satility in size, styles and services that meet goals versatility and easy assembly, durable construction 616-888-3500 for aesthetics, performance and economy. and finishes for longevity. Services include CAD Website: www.poligon.com This versatility is also found with Duo-Gard’s drawings and PE certifications. Products: Standard and custom shade coverings canopies, walkways, windbreaks, stairway en- Other products: Solar lights and chargers, ad for applications in steel, fabric and wood. Struc- closures, furniture, bike racks and other struc- panels, windscreens, benches, smoking shelters, tures include transit shelters, walkway covers, tures needed to complete a project. 19 bike racks and shelters, specialty shelters, walk- pavilions, trellises, signs and fabric shade. A wide way covers, entry canopies and enclosures, site selection of standard shelters can be fully cus- Enseicom, Inc. amenities and furnishings. 20 tomized. Frame finishes are available in smooth 225 Norman and textured colors. The company also offers a va- , QC H8R 1A3 CANADA Madrax / Thomas Steele riety of roof types and colors. 19 514-486-2626 1080 Uniek Dr., Waunakee, WI 53597 USA Email: [email protected] 608-849-1080 Tolar Manufacturing Co. Website: www.enseicom.com Email: [email protected] 258 Mariah Cir., Carona, CA 92879 USA Products: Founded in 1982, Enseicom manu- Website: www.madrax.com 800-339-6165 factures street furniture, bus shelters, bill- Products: Maker of heavy-duty, high quality bike Email: [email protected] boards, advertising structures and signage in racks. 20 Website: www.tolarmfg.com North America. Products: Since 1991, Tolar Manufacturing has been Staffed with a full in-house graphic and tech- Mountain Shelter Solutions producing transit shelters, kiosks, benches and trash nical design team overseen by civil and struc- 6950 Base Line receptacles. 19 tural engineers. 20 Wallaceburg, ON N8A 1A1 CANADA

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Connecting you to a brighter future

Irizar USA 100 Cassia Way, Henderson NV, 89014 702 431 0707 www.irizarusa.com

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