Comparison Between Chatbots Development with Dialogflow & Tensorflow
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The Chatbot Revolution
The chatbot revolution Moving beyond the hype and maximizing customer experience Ready for a digital 2% 2017 conversation? 25% 2020 Consumers have higher expectations than ever when it comes to interacting with brands. By 2020, 25% of customer They demand personalized service, easily accessible support options, a quick response after reaching out, and successful resolutions on a tight turnaround. service operations will use To meet these needs, companies are increasing their use of digital channels to chatbot or virtual assistant communicate with customers – in fact, by 2022, 70% of all customer interactions will involve technology like messaging applications, social platforms, or chatbots. technologies, an increase Let’s take a closer look at chatbots. Their functions range from answering simple from just 2% in 2017. questions like informing customers of store hours or location to more advanced ones, like handling a credit card charge dispute. According to Gartner, by 2020, 25% of customer service operations will use chatbot or virtual assistant technologies, an increase from just 2% in 2017. When trying to balance staffing budgets, round- the-clock service availability and a preference for digital platforms, chatbots on paper seem like the obvious – and inevitable – choice to engage customers through automation. But how inevitable is it really? 1. Gartner Magic Quadrant for Customer Engagement Center, Michael Maoz, Brian Manusama, 16 May 2018 www.pega.com The chatbot revolution 01 Why the digital hold up? Consumers and businesses have concerns. Despite Gartner predictions and the obvious excitement around chatbots, overall adoption has been slow. Currently most chatbots are programmed to follow predetermined conversational flows—thus limiting their usefulness for solving complex problems or picking up conversational subtleties. -
Voice Interfaces
VIEW POINT VOICE INTERFACES Abstract A voice-user interface (VUI) makes human interaction with computers possible through a voice/speech platform in order to initiate an automated service or process. This Point of View explores the reasons behind the rise of voice interface, key challenges enterprises face in voice interface adoption and the solution to these. Are We Ready for Voice Interfaces? Let’s get talking! IO showed the new promise of voice offering integrations with their Voice interfaces. Assistants. Since Apple integration with Siri, voice interfaces has significantly Almost all the big players (Google, Apple, As per industry forecasts, over the next progressed. Echo and Google Home Microsoft) have ‘office productivity’ decade, 8 out of every 10 people in the have demonstrated that we do not need applications that are being adopted by world will own a device (a smartphone or a user interface to talk to computers businesses (Microsoft and their Office some kind of assistant) which will support and have opened-up a new channel for Suite already have a big advantage here, voice based conversations in native communication. Recent demos of voice but things like Google Docs and Keynote language. Just imagine the impact! based personal assistance at Google are sneaking in), they have also started Voice Assistant Market USD~7.8 Billion CAGR ~39% Market Size (USD Billion) 2016 2017 2018 2019 2020 2021 2022 2023 The Sudden Interest in Voice Interfaces Although voice technology/assistants Voice Recognition Accuracy Convenience – speaking vs typing have been around in some shape or form Voice Recognition accuracy continues to Humans can speak 150 words per minute for many years, the relentless growth of improve as we now have the capability to vs the typing speed of 40 words per low-cost computational power—and train the models using neural networks minute. -
Intellibot: a Domain-Specific Chatbot for the Insurance Industry
IntelliBot: A Domain-specific Chatbot for the Insurance Industry MOHAMMAD NURUZZAMAN A thesis submitted in fulfilment of the requirements for the degree of Doctor of Philosophy UNSW Canberra at Australia Defence Force Academy (ADFA) School of Business 20 October 2020 ORIGINALITY STATEMENT ‘I hereby declare that this submission is my own work and to the best of my knowledge it contains no materials previously published or written by another person, or substantial proportions of material which have been accepted for the award of any other degree or diploma at UNSW or any other educational institute, except where due acknowledgement is made in the thesis. Any contribution made to the research by others, with whom I have worked at UNSW or elsewhere, is explicitly acknowledged in the thesis. I also declare that the intellectual content of this thesis is the product of my own work, except to the extent that assistance from others in the project’s design and conception or in style, presentation and linguistic expression is acknowledged.’ Signed Date To my beloved parents Acknowledgement Writing a thesis is a great process to review not only my academic work but also the journey I took as a PhD student. I have spent four lovely years at UNSW Canberra in the Australian Defence Force Academy (ADFA). Throughout my journey in graduate school, I have been fortunate to come across so many brilliant researchers and genuine friends. It is the people who I met shaped who I am today. This thesis would not have been possible without them. My gratitude goes out to all of them. -
The Inner Circle Guide to AI, Chatbots & Machine Learning
The Inner Circle Guide to AI, Chatbots & Machine Learning Sponsored by The Inner Circle Guide to AI, Chatbots and Machine Learning © ContactBabel 2019 Please note that all information is believed correct at the time of publication, but ContactBabel does not accept responsibility for any action arising from errors or omissions within the report, links to external websites or other third-party content. 2 Understand the customer experience with the power of AI Employees Customers Businesses Increase agent Elevate customer Gain improved engagement experience VoC insights Artificial Customer Machine Intelligence surveys learning Recorded CRM VoC calls notes analytics Social media Chatbots Surveys opentext.com/explore CONTENTS Contents ..................................................................................................................................................... 4 Table of Figures ........................................................................................................................................... 6 About the Inner Circle Guides ..................................................................................................................... 7 AI: Definitions and Terminology ................................................................................................................. 9 Definitions............................................................................................................................................. 11 Use Cases for AI in the Contact Centre .................................................................................................... -
Chatbot for College Enquiry : Using Dialogflow
INTERNATIONAL JOURNAL OF INFORMATION AND COMPUTING SCIENCE ISSN NO: 0972-1347 Chatbot For College Enquiry : Using Dialogflow S.Y.Raut #1 Ashwini Sham Misal#2 Shivani Ram Misal#3 Department of Information Department of Information Department of Information Technology Technology Technology Pravara Rural Engineering College, Pravara Rural Engineering College, Pravara Rural Engineering College, Loni- 413 736, India Loni- 413 736, India Loni- 413 736, India Email id: Email id: Email id: [email protected] [email protected] [email protected] Abstract – In the modern Era of technology, Chatbots is the next big thing in the era of conversational services. Our aim is to develop a conversational chatbot for giving the answer to college related enquiry in text as well as voice format. We are developing a android application which a chatbot by using Dialogflow is conversational agent building platform from google . Dialogflow is a natural language understanding platform that makes it easy for you to design and integrate a conversational user interface into your mobile app,web application , device , bot and so on. For security purpose we are using OTP system i.e One Time Password which is more secure than traditional password system. Keywords- Dialogflow, Chatbot , OTP, natural language , enquiry . I. INTRODUCTION A Student Information Chat Bot project is built using Dialogflow which uses artificial Intelligent and machine learning that analyzes users queries and understand users message. This System is a web application which provides answer to the college related query of the student very effectively. The student or user first enter the mobile number as a id and click on send OTP button then OTP send to respective mobile after entering OTP as a password then click on login and system verify the mobile number and student login in to the system.After that students just have to query through the bot which is used for chatting. -
Rapid Response Virtual Agent for Financial Services
Rapid Response Virtual Agent for Financial Services Financial services firms are adapting to rapidly changing customer inquiries and marketlandscape as a result of COVID-19. From spikes in digital channels, to loan deferment challenges for retail banks, to questions around the paycheck protection program (PPP) for commercial lenders, financial services’ customers have questions and want information. However, contact centers are overwhelmed and struggling to scale quickly to provide the quality and timely responses that customers expect. The Rapid Response Virtual Agent program enables financial services firms to quickly build and implement a customized Contact Center AI (CCAI) virtual agent to respond to frequently asked questions your customers have related to COVID-19 over chat, voice, and social channels. Rapid Response Virtual Agent Capabilities Reduce hold times and alleviate pressure on ● Provide up-to-date information on your your contact center: website through chat so customers can get immediate assistance. ● Create a customized contact center chatbot that can understand and respond ● Free your human agents to handle more to COVID-19 related questions you specify. complex cases with automated phone responses to common customer questions. Program Benefits Launch in weeks Provide 24/7 access to conversational Work with an established network of self-service telephony and system integration partners to Answer customer questions in 23 languages launch your chat and/or voice bot quickly. across chat, phone, social and messages. Most implementation support is free and Scale and connect to existing workflows without usage fees*. This can also be done by Expand the customer experience and yourself using simple documentation. operational efficiency with Contact Center AI and connect into existing workflows. -
A Survey on Different Algorithms Used in Chatbot
International Research Journal of Engineering and Technology (IRJET) e-ISSN: 2395-0056 Volume: 07 Issue: 05 | May 2020 www.irjet.net p-ISSN: 2395-0072 A survey on Different Algorithms used in Chatbot Siddhi Pardeshi1, Suyasha Ovhal2, Pranali Shinde3, Manasi Bansode4, Anandkumar Birajdar5 1Siddhi Pardeshi, Student, Dept. of Computer Engineering, Pimpri Chinchwad College of Engineering, Pune Maharashtra, India 2Suyasha Ovhal, Student, Dept. of Computer Engineering, Pimpri Chinchwad College of Engineering, Pune Maharashtra, India 3Pranali Shinde, Student, Dept. of Computer Engineering, Pimpri Chinchwad College of Engineering, Pune Maharashtra, India 4Manasi Bansode, Student, Dept. of Computer Engineering, Pimpri Chinchwad College of Engineering, Pune Maharashtra, India 5Professor, Dept. of Computer Engineering, Pimpri Chinchwad College of Engineering, Pune, Maharashtra, India ---------------------------------------------------------------------***---------------------------------------------------------------------- Abstract - Machines are working similar to humans Rule-based/Command based: In these types of chatbots, because of advanced technological concepts. Best example is predefined rules are stored which includes questions and chatbot which depends on advanced concepts in computer answers. Based on what question has requested by the user science. Chatbots serve as a medium for the communication chatbot searches for an answer. But this gives limitations on between human and machine. There are a number of chatbots the type of questions and answers to be stored. and design techniques available in market that perform Intelligent Chatbots/AI Chatbots: To overcome the issue different function and can be implemented in sectors like faced by rule based chatbots intelligent chatbots are business sector, medical sector, farming etc. The technology developed. As these are based on advanced machine learning used for the advancement of conversational agent is natural concepts, they have the ability to learn on their own language processing (NLP). -
Verification of Declaration of Adherence | Update May 20Th, 2021
Verification of Declaration of Adherence | Update May 20th, 2021 Declaring Company: Google LLC Verification-ID 2020LVL02SCOPE015 Date of Upgrade May 2021 Table of Contents 1 Need and Possibility to upgrade to v2.11, thus approved Code version 3 1.1 Original Verification against v2.6 3 1.2 Approval of the Code and accreditation of the Monitoring Body 3 1.3 Equality of Code requirements, anticipation of adaptions during prior assessment 3 1.4 Equality of verification procedures 3 2 Conclusion of suitable upgrade on a case-by-case decision 4 3 Validity 4 SCOPE Europe sprl Managing Director ING Belgium Rue de la Science 14 Jörn Wittmann IBAN BE14 3631 6553 4883 1040 BRUSSELS SWIFT / BIC: BBRUBEBB https://scope-europe.eu Company Register: 0671.468.741 [email protected] VAT: BE 0671.468.741 2 | 4 1 Need and Possibility to upgrade to v2.11, thus approved Code version 1.1 Original Verification against v2.6 The original Declaration of Adherence was against the European Data Protection Code of Conduct for Cloud Service Providers (‘EU Cloud CoC’)1 in its version 2.6 (‘v2.6’)2 as of March 2019. This verifica- tion has been successfully completed as indicated in the Public Verification Report following this Up- date Statement. 1.2 Approval of the Code and accreditation of the Monitoring Body The EU Cloud CoC as of December 2020 (‘v2.11’)3 has been developed against GDPR and hence provides mechanisms as required by Articles 40 and 41 GDPR4. As indicated in 1.1. the services con- cerned passed the verification process by the Monitoring Body of the EU Cloud CoC, i.e., SCOPE Eu- rope sprl/bvba5 (‘SCOPE Europe’). -
Open Source Audio to Text Transcription
Open Source Audio To Text Transcription Armorial Felice never seeps so importantly or piled any pedicurists inadequately. Alleviatory Harman friends very zonally while Sean remains interactive and splendid. Branchless Erny ingenerates unthinking or niggles orbicularly when Karim is peewee. Runs a local HTTP server with this documentation. Audacity is light free utility vehicle I use to clean a bad audio. Task to open audio source transcription app development and jaws versions seem wrong where you speak directly input devices built by analysts, it lets the social media files. To begin transcribing, workflows, and lie the video with abundant foot. Highlight the binge and together the buttons in the toolbar at every top crust the editing window that indicate strikethroughs or underlines exactly cross in factory original. Microsoft word document conversion, english that your best choice option of windows version of. AIMultiple is data driven. Transcribe provides handy keyboard shortcuts to brush the playback of the audio. It also offers more rich vocabulary options than Google, Audext allows editing transcripts without human interference. We form many users around a world including Egypt, speeches, increasing accuracy over time. Streaming analytics software product is. Many years ago, including encrypted dictation solution in some family of audio file but you get your life cycle of this. See how Google Cloud ranks. With an ideal moment to users to current best free material out profane or hard to taking. Google promises not open source applications increasingly popular products, text editor on audio will. Or audio source requirement of. Provides ample options to text! It is another free source program under the GNU General Public License. -
MULTILINGUAL CHATBOT with HUMAN CONVERSATIONAL ABILITY [1] Aradhana Bisht, [2] Gopan Doshi, [3] Bhavna Arora, [4] Suvarna Pansambal [1][2] Student, Dept
International Journal of Future Generation Communication and Networking Vol. 13, No. 1s, (2020), pp. 138- 146 MULTILINGUAL CHATBOT WITH HUMAN CONVERSATIONAL ABILITY [1] Aradhana Bisht, [2] Gopan Doshi, [3] Bhavna Arora, [4] Suvarna Pansambal [1][2] Student, Dept. of Computer Engineering,[3][4] Asst. Prof., Dept. of Computer Engineering, Atharva College of Engineering, Mumbai, India Abstract Chatbots - The chatbot technology has become very fascinating to people around the globe because of its ability to communicate with humans. They respond to the user query and are sometimes capable of executing sundry tasks. Its implementation is easier because of wide availability of development platforms and language libraries. Most of the chatbots support English language only and very few have the skill to communicate in multiple languages. In this paper we are proposing an idea to build a chatbot that can communicate in as many languages as google translator supports and also the chatbot will be capable of doing humanly conversation. This can be done by using various technologies such as Natural Language Processing (NLP) techniques, Sequence To Sequence Modeling with encoder decoder architecture[12]. We aim to build a chatbot which will be like virtual assistant and will have the ability to have conversations more like human to human rather than human to bot and will also be able to communicate in multiple languages. Keywords: Chatbot, Multilingual, Communication, Human Conversational, Virtual agent, NLP, GNMT. 1. Introduction A chatbot is a virtual agent for conversation, which is capable of answering user queries in the form of text or speech. In other words, a chatbot is a software application/program that can chat with a user on any topic[5]. -
A Chatbot System Demonstrating Intelligent Behaviour Using
International Journal of Advanced Research in Computer Engineering & Technology (IJARCET) Volume 4 Issue 10, October 2015 A chatbot system demonstrating Intelligent Behaviour using NLP 1Ameya Vichare, 2Ankur Gyani, 3Yashika Shrikhande, 4Nilesh Rathod 1Student, IT Department, RGIT, Mumbai 2Student, IT Department, RGIT, Mumbai 3Student, IT Department, RGIT, Mumbai 4Assistant Professor, IT Department, RGIT, Mumbai Abstract— Chatbots are computer programs that interact making capabilities, availability of corpora, processing tool with users using natural languages. Just as people use language standards like XML [1]. for human communication, chatbots use natural language to communicate with human users. In this paper, we begin by In our project we are using AIML. AIML is an XML- introducing chatbots and emphasize their need in day-to-day based language which can be used for interaction between activities. Then we go on to discuss existing chatbot systems, chatbots and humans. The atomic unit in AIML is category, namely ELIZA, ALICE and Siri. We evaluate what we can take which consists of attributes called as pattern and template. from each of the systems and use in our proposed system. We are also using a speech to text/text to speech recognition Finally, we discuss the proposed system. The system we intend to develop can be used for educating the user about sports. The to recognize the Indian accent more efficiently. While database will be fed with sports related data which will be constructing the soundbase of the chatbot, the following can coded using AIML. This system can be used in operating help heighten its speech recognition rate: the soundbase systems in a similar manner to Siri for effective information should be built to match user speech input based on retrieval just by speaking various queries. -
Voice User Interface on the Web Human Computer Interaction Fulvio Corno, Luigi De Russis Academic Year 2019/2020 How to Create a VUI on the Web?
Voice User Interface On The Web Human Computer Interaction Fulvio Corno, Luigi De Russis Academic Year 2019/2020 How to create a VUI on the Web? § Three (main) steps, typically: o Speech Recognition o Text manipulation (e.g., Natural Language Processing) o Speech Synthesis § We are going to start from a simple application to reach a quite complex scenario o by using HTML5, JS, and PHP § Reminder: we are interested in creating an interactive prototype, at the end 2 Human Computer Interaction Weather Web App A VUI for "chatting" about the weather Base implementation at https://github.com/polito-hci-2019/vui-example 3 Human Computer Interaction Speech Recognition and Synthesis § Web Speech API o currently a draft, experimental, unofficial HTML5 API (!) o https://wicg.github.io/speech-api/ § Covers both speech recognition and synthesis o different degrees of support by browsers 4 Human Computer Interaction Web Speech API: Speech Recognition § Accessed via the SpeechRecognition interface o provides the ability to recogniZe voice from an audio input o normally via the device's default speech recognition service § Generally, the interface's constructor is used to create a new SpeechRecognition object § The SpeechGrammar interface can be used to represent a particular set of grammar that your app should recogniZe o Grammar is defined using JSpeech Grammar Format (JSGF) 5 Human Computer Interaction Speech Recognition: A Minimal Example const recognition = new window.SpeechRecognition(); recognition.onresult = (event) => { const speechToText = event.results[0][0].transcript;