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Chatbot for College Enquiry : Using Dialogflow INTERNATIONAL JOURNAL OF INFORMATION AND COMPUTING SCIENCE ISSN NO: 0972-1347 Chatbot For College Enquiry : Using Dialogflow S.Y.Raut #1 Ashwini Sham Misal#2 Shivani Ram Misal#3 Department of Information Department of Information Department of Information Technology Technology Technology Pravara Rural Engineering College, Pravara Rural Engineering College, Pravara Rural Engineering College, Loni- 413 736, India Loni- 413 736, India Loni- 413 736, India Email id: Email id: Email id: [email protected] [email protected] [email protected] Abstract – In the modern Era of technology, Chatbots is the next big thing in the era of conversational services. Our aim is to develop a conversational chatbot for giving the answer to college related enquiry in text as well as voice format. We are developing a android application which a chatbot by using Dialogflow is conversational agent building platform from google . Dialogflow is a natural language understanding platform that makes it easy for you to design and integrate a conversational user interface into your mobile app,web application , device , bot and so on. For security purpose we are using OTP system i.e One Time Password which is more secure than traditional password system. Keywords- Dialogflow, Chatbot , OTP, natural language , enquiry . I. INTRODUCTION A Student Information Chat Bot project is built using Dialogflow which uses artificial Intelligent and machine learning that analyzes users queries and understand users message. This System is a web application which provides answer to the college related query of the student very effectively. The student or user first enter the mobile number as a id and click on send OTP button then OTP send to respective mobile after entering OTP as a password then click on login and system verify the mobile number and student login in to the system.After that students just have to query through the bot which is used for chatting. In traditional system for any enquiry related to college the student will have to go to the college .we are developing chat bot system for getting the information related to college to student at any time and from any device like mobile etc. Once we install this application on mobile the student will get update with college activities. The student will not have to go to the college for enquiring something. Student can use the chat bot to get the answers to their queries. Students can use this web based system for making enquiries at any point of time. This system may help students to stay updated with the college activities. II. Dialogflow Dialogueflow is conversational agent building platform from google. Dialogow is a natural language understanding platform that makes it easy for you to design and integrate a conversational user interface into your mobile app , web application, device,bot and so on. Dialogow enables developer to create conversational experiences by providing them with tool to undertake two kind of task : understand and generate natural language utterances and manage the conversation. Volume 6, Issue 5, May 2019 542 http://ijics.com INTERNATIONAL JOURNAL OF INFORMATION AND COMPUTING SCIENCE ISSN NO: 0972-1347 Fig. 1: Dialogflow ANDROID STUDIO Android studio is an open source, integrated development environment (IDE), for android application development. This studio has one or more modalities with source code and resource files. These modalities include Android app modules, library modules, and Google app Engine module. Android studio will provide multiple predefined modules which are help in development of the any projects very easily. OTP System OTP is a one time password It is more secure because it is a static password .They are not vulnerable to replay attack. OTP generation algorithm typically make use of pseudorandomness or randomness, making prediction of successor OTPs by an attacker difficult and also hash function which can be used to derive a value but are hard to reverse and therefore difficult for an attacker to obtain the data that was used for hash. There are various ways to make the user aware of next OTP to use. Some system used special electronic security token that user carries that generate OTP .This system consist of software that runs on users mobile phone yet other system generate OTP on server side and send them to the user using out of band channel such as SMS messaging. OTP is a replacement and enhancer to traditional password.OTP are difficult for human being to manipulate. Volume 6, Issue 5, May 2019 543 http://ijics.com INTERNATIONAL JOURNAL OF INFORMATION AND COMPUTING SCIENCE ISSN NO: 0972-1347 III. SYSTEM ARCHITECTURE Fig. 2: System Architecture A Student Information Chat Bot project is built using Dialogflow which uses artificial Intelligent and machine learning that analyzes users queries and understand users message. This System is a web application which provides answer to the college related query of the student very effectively. Firstly user login into the system then ask the query to the bot in text or voice format , this system uses dialogflow that matches the user query with the intent and give answer to the user in text or voice format. Dialogueflow is conversational agent building platform from google. Dialogow is a natural language understanding platform that makes it easy for you to design and integrate a conversational user interface into your mobile app , web application, device,bot and so on. ADVANTAGES Student does not have to go personally to college for the enquiry This application enables the student to be updated with college activities. More secure because of OTP system . This application enables the user to use text as well as speech also for enquiry. This system gives the answer to the questions just like a human being. Helps chatbots to speak 14+ languages Quick response time Accessible anytime Volume 6, Issue 5, May 2019 544 http://ijics.com INTERNATIONAL JOURNAL OF INFORMATION AND COMPUTING SCIENCE ISSN NO: 0972-1347 IV. CONCLUSION Chatbot for college enuiry help the student as well as teacher to ask the query related to college at anytime from anywhere using mobile phone, there is no need to go to the for college related enquiry. Dialogflow make the system easier. ACKNOWLEDGMENT We extend our sincere thanks to our Head of Department Prof. S. Y. Raut. REFERENCES [1] Programming challenges of Chatbot: Current and Future Prospective from 2017 IEEE [2] Chatbot for University Related FAQs from 2017 IEEE [3] Chat-Bot For College Management System Using A.I from 2017, IRJET. [4] Chatbot Using A Knowledge in Database 2016 IEEE Volume 6, Issue 5, May 2019 545 http://ijics.com.
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