DIRECTORY ENGLISH

LOCATION

Vila Monte Farm House is located in Moncarapacho, between Olhão and Tavira, only 10 minutes away from the coast. With 55 rooms and 4 different buildings , Vila Monte bewitches you with its timeless simplicity, graceful peacefulness and the perfect re- interpretation of the Algarve spirit, now translated into a laid-back, genuine atmosphere and a boho-chic lifestyle. Due to its privileged location between the Algarve mountain range and the ocean, Vila Monte Farm House offers a unique opportunity to discover different angles from a region mostly reputed for its sunshine and alluring beaches. One of these “angles” is the town of Olhão… a complete surprise… a town which is mostly a combination of scenarios and sounds which reveal a lifestyle centred around the sea. Fishing has always been the typical livelihood of its inhabitants and its importance is patent everywhere you look: from the harbour which becomes noisily alive when boats return from their fishing trips, to the amazing diversity of fish and seafood displayed on typical market stalls. Olhão fishermen are mythical figures and are widely reputed for their mastery – both as fishermen as well as chefs / cooks. Saturday is a special day …. a real pilgrimage takes place when little producers from the Algarve hills arrive at the market to sell their fruits and vegetables. Surrender yourself to Olhão, a lively fishing town which is home to some of the most charming landscapes in the region as well as some of Europe’s best beaches. The seafood abundance allied to the local talent to transform it into heavenly culinary dishes, has conquered Olhão the reputation of being Algarve’s gastronomic capital. You may also like to discover the Ria Formosa Natural Reserve, an intricate network of ponds, canals, salt mines and sandy fields separated from the Atlantic by a group of little islands stretching from Faro to Cacela Velha village. A true sanctuary of biodiversity and wildlife where the fertile marshland becomes the perfect mating ground for numerous species of birds, fishes and crustaceans. Do not forget to visit Tavira, one of the loveliest cities in the Algarve, with its very unique architecture. A blend of buildings, cobbled streets and squares, Tavira stills maintains an atmosphere of a traditional, typical Algarve fishing village. Gilão river, which crosses the town centre, amplifies its charm. The town is packed with elegant buildings which exhibit pyramid- like roofs, and is crossed by an old bridge, allegedly from the time of the Roman Empire, which can be clearly seen from Praça da República. Other points of tourist interest are the numerous beaches, the Guadiana river, the national woodland as well as Cacela Velha and Santa Rita villages. There is plenty to choose from in terms of activities for holidays or short-breaks, from safaris to tours in the Ria Formosa or the Guadiana, birdwatching and theme parks. .

DIRECTORY À Terra grocery store Here, you will find a store dedicated to the Algarve / Mediterrean flavours. Canned food, pasta, jams, lovely toasts, nuts from the A Algarve, homemade cereals, a selection of vinegars and olive oils, as well as the famous “Flor de Sal de Castro Marim” (pure salt) are just a few examples of local products you may carry to your room, take home or simply buy as a gift.

À Terra lounge À Terra Lounge, located in the Lobby Market, is open 24 hours all year round.

À Terra restaurant - fornaria More than a restaurant, À Terra is a way of life. Inspired in nature’s products, this restaurant is also a journey to humans’ origins and to what was naturally pure and genuine. We invite you to enter this gracious restaurant where dishes are served with love and meals are prepared with skill and heart. À Terra is a restaurant based on homemade, delicious, healthy and rustic food. Based on the concept of sharing, it includes a continuous all-day service and uses many local ingredients such as olive oil, “flor de sal” (pure salt), figs, carobs, oranges, mushrooms, eggplants, tomatoes, coriander and others alike. In this restaurant, rustic life is back to give the soul the warm comfort of things that are close to our memory: aromas, textures, colours, flavours, melodies, sensations, stories ... basically, all life ingredients that are familiar to us and hold the potential to make us truly happy. The traditional wood oven and the Josper grill are the main “players” in this fornaria. Here you will find pizzas, bruschettas and various roasts prepared in old, traditional ways. We also recommend our fresh salads, rice with local vegetables and herbs from our aromatic garden, gratins, Algarve “xarém” and many others. Sharing continues through dessert with delicious tarts, fruits “au gratin”, homemade ice-creams, mousses, créme-brûlée and a final “gourmand” Expresso coffee. To book your table, please dial 9.

Activities Activities for individuals – tennis, yoga, hiking, horseback riding in the Algarve hills, fishing, boat tours, fitness and cycling are just some of the activities we have designed for you. Additional experiences - which require prior reservation – include: picnic baskets to carry to the beach, a horse-drawn car ride in the town of Tavira, golf lessons, bird watching, oyster tasting tours, boat tours for dolphin watching, and many others (please check the experiences menu in this directory). Activities for groups and corporations – for all services and general information, please call ext. 9.

Air conditioning All rooms are equipped with air conditioning.

DIRECTORY Airport Transfers to / from Faro airport - ca 25 km away - start at 37 euros.

Amenities In order to make your stay more comfortable, you have at your disposal in the room: shampoo, shower gel, conditioner, soaps, body moisturisers, robes and slippers. We also have dental, sewing and shaving kits, whenever you need. Please contact us by extension 9.

Babysitting Upon request. Please call ext. 9.

B Beach From June to October, and every hour from 9.30 am. to 6 pm, we have a shuttle to Praia da Fuseta (where there is a boat ready to leave the harbour to the island). This service requires pre-booking and is subject to the already mentioned preset schedules. For further information, please call ext. 9.

Beach towels We have prepared a beach basket for your day at the beach (you can find it in your own room). Should you need extra beach towels, please let us know by dialling 9. If you enjoyed these articles and would fancy taking them home, please buy them from À Terra grocery store.

Bicycles We provide bicycles at no cost.

Breakfast Breakfast is served at Laranjal Restaurant, from year round between 8 and 11 am. You may request breakfast at any time during the day. Just call us on ext. 9.

Breakfast in the bedroom If you feel like having breakfast in the privacy of your own room, you just need to call ext. 9. Rate per request: 10€ additional extra charge.

Car rentals Please call ext. 9 for car rental info.

C Cigarettes There is no cigarette selling point in Vila Monte. You may request this service from reception. A valet will buy them for you for an additional extra cost of 3 euros.

Cinema ‘Cine Paraíso’ is the name of Vila Monte’s outdoor film sessions. Everyday at 9:30 pm. Please call ext. 9 for further information.

DIRECTORY Check-out Check-out is until noon. Should you wish a late check-out, please contact reception for availability.

Cradles For cradles or extra beds (subject to availability), please contact ext. 9.

Cleaning All rooms are cleaned daily.

Credit cards We accept Visa, Mastercard and American Express.

Deposit - personal valuables deposit You may leave your personal valuables with Vila Monte reception.

D Doctor Please contact reception in case you need a doctor.

Dress code It is not permitted to walk around bare-chested in all public areas, namely the Lobby Market and restaurants.

Electric current 220 volt.

E Emergencies In case of emergency, kindly contact our Guest Assistants immediately (ext. 9).

Events Vila Monte Farm House organizes events in both its indoor and outdoor areas. Workshops, corporate seminars, management meetings, weddings, private events and other parties are just a few examples. They all take place in the hotel’s beautiful natural context, which is one of the property’s distinctive features. Also its homemade, healthy cuisine, another of Vila Monte’s central features, plays a most relevant role in the hotel’s daily life, not only because of meals that are served to guests, but also because of the culinary workshops that have been designed for groups.

DIRECTORY Experiences

Daily Programs Food & Wine Experiences Outdoor Cinema Wellness Experiences & Treatments Fishing in the Ria Formosa Boat Tours Birds, Dolphins & Seahorses Watching Seafood Tasting Sunbathing on a Deserted Island

To book your experience, please contact our Guest Assistants.

Fire alarm All rooms are equipped with highly sensitive fire detectors. The alarm system will be immediately activated once there is an F excess of smoke in a bedroom. All fire exits are indicated and with emergency light.

First Aid Please contact reception on ext. 9.

Flowers Please contact reception (ext. 9), in case you would like to buy and/or send flowers.

Golf The surrounding golf courses will entice you to the practice of your favourite sport, by combining tranquil days with the G improvement of your golf skills - whether you are an amateur or a professional player. The region’s golf courses, below, are set amidst breathtaking sceneries no farther than 20 – 30 km from Vila Monte: -Quinta da Ria -Quinta de Cima -Castro Marim olfe -Quinta do Vale -Monte Rei -Benamor For special rate bookings, please contact reception on ext. 9.

Guest complaints book Vila Monte Farm House has an official guest complaint book.

Gym Vila Monte Farm House has a 24 hours gym for the exclusive use of the hotel’s guests. More information can be obtained from reception on ext. 9.

DIRECTORY Hairdresser If you need a hairdresser, please ask us to call one with a H 24-hours’ notice. Half board You may request half board with a 24 hours’ notice. Prices and conditions are available with our Guest Assistants.

Hangers Should you need additional hangers, please call ext. 9.

Internet Wireless The hotel includes free wireless internet. For additional I information and/or help, please call ext. 9.

Keys Should you lose one of your key-cards during your stay, please call K ext. 9 so we can program new ones.

Laundry Laundry is available on a daily basis. Please fill in the laundry form and use the laundry bag for such. We try to deliver our guests L clothes within 48 hours. Weekends and holidays include an additional charge of 20 euros for an express service. Vila Monte will not be held responsible for any lost or damaged items.

Lobby Market Open 24 hours year round.

Lost and found Please dial 9 for reception.

Management You may contact a management representative for recommendations and requests at all times (please contact M reception on ext. 9). We will always welcome your suggestions, as we always aim at improving our quality of service to match guests expectations.

Massages Massages are available in the Wellness Casita, in the outdoor pergola or in the privacy of your room. Prior reservation is required, so please call ext. 9.

Messages Private messages will be delivered to your room.

DIRECTORY Newspapers and magazines upon request We provide several newspapers to our customers upon request. You can acess the application pressreader to read newspapers N from all over the world. Please contact us by extension No. 9 for more information.

Parking The hotel includes a free outdoor parking area.

P Pharmacy Please dial 9 to obtain information on the nearest on-duty pharmacy.

Pets Vila Monte is a pet friendly hotel. Small / medium-sized pets are allowed, as long as they are used to remaining in enclosed spaces. Please check our pet permanence policy at reception.

Picnic baskets Our services include À Terra picnic baskets for your convenience. For additional information, please dial 9.

Postal services Should you wish to buy an envelope, a stamp or simply post your letters, please call ext. 9.

Robes R Should you wish to buy a robe, please call ext. 9.

Safes All rooms are equipped with a safe. Vila Monte is not liable for S any personal valuables left in safes during or after guests stays. Services - Vila Monte Farm House services - 24 hour reception - Non-smoking rooms - 1 room for disabled guests - “À Terra” restaurant - “Laranjal” restaurant – includes an outdoor terrace - 2 outdoor swimming pools: “Tanque das Bicas” and “Sobreiro” (for adults only) - Mediterranean garden - Safe - Luggage room - À Terra grocery store - Free outdoor parking - Meeting Room with a maximum capacity for 60 people (seating) - Free wi-fi in all areas - Porter / concierge services - Tennis court - Laundry / dry cleaning

DIRECTORY - Fitness area - Hidden corners for wellness treatments and massages in the hotel’s gardens - Shuttle to Fuseta Beach from June to September (and the boat to Barra Island).

Services - other services For any type of service outside the hotel, please contact ours Guest Assistants. These include churches and museums, municipality and health services, body care, transportation, sports and cultural events, transfers, horse drawn cart rides and others.

Smokers Smoking is not permitted inside Vila Monte Farm House premises.

Swimming-pools Vila Monte Farm House includes two outdoor swimming-pools: “Tanque das Bicas” and “Sobreiro” (adults only).

Taxis Please contact reception with your request.

T Telephone - To obtain a direct line – dial 0 followed by the telephone number. - To call ours Guest Assistants – please dial 9 - To call another room – please dial 1 followed by the other room’s number - For international calls – please dial 0 00 (country code) followed by the telephone number

Tennis The tennis court is at the disposal of our guests. The rackets and tennis balls may be requested from the reception. To book the tennis court or ask for a tennis teacher, please contact us by extension 9.

Transfers Please contact reception for rates and conditions.

TV All rooms include a TV with national and international channels. In case of a signal failure, please call reception.

Wake-up calls For wake-up calls, please dial 9 and let us know the time W requested.

DIRECTORY Telephone and TV Guide

How to obtain a direct line

Local calls 1. Dial (0) 2. Telephone number

International calls 1. Dial (0) 2. International code 3. Country code 4. City code 5. Telephone number

Hotel telephone service For all services 9 To call another hotel room 2

International country codes Germany 49 Austria 43 Belgium 32 Brazil 55 Canada 1 Denmark 45 Spain 34 United States of America 1 Finland 358 France 33 Greece 30 Netherlands 31 Irland 353 Italy 39 Luxembourg 352 Norway 47 United Kingdom 44 Sweden 46 Switzerland 41

Prices (average costs per minute - indicative) National landline 0,50€ National mobile network 1,00€ Landline for EU countries 1,00€ Mobile network for EU countries 2,00€ Other countries 5,00€ Satellite networks 8,00€

DIRECTORY Available TV channels 1 RTP1 2 RTP2 3 SIC 4 TVI 5 RTP3 6 TVI24 7 CMTV 8 RTP Memória 9 10 SIC Notícias 11 TVE i 12 ARTV 13 CNN International 14 Sky News 15 BBC World News 16 17 Deutsche Welle 18 Bloomberg 19 A&E 20 SIC Mulher 21 MCS Lifestyle 22 France 24 23 TV5 Monde 24 ZDF 25 3sat 26 Das Erste 27 SAT 1 28 SAT 1 Gold 29 Arte (Germany) 30 Aljazeera 31 A Bola TV 32 TV Record 33 Eurosport 34 Sport TV 1 35 Sport TV 2 36 Sport TV 3 37 Sport TV 4 38 Sport TV 5 39 Benfica TV 40 Barca TV 41 Real Madrid TV 42 Sporting TV 43 Sport TV+ 44 MCS Extreme 45 SIC Radical 46 Canal Q 47 Disney Channel 48 Panda 49 Disney Junior 50 SIC K

DIRECTORY 51 Biggs 52 Jim Jam 53 Cartoon Network 54 Kika 55 Hollywood 56 Cinemundo 57 TVI Ficção 58 AXN 59 AXN Black 60 AXN White 61 SyFy 62 FOX 63 64 65 FOX Movies 66 Travel Channel 67 TLC 68 National Geographic 69 70 História 71 Discovery 72 MTV 73 Fashion TV 74 75 Mezzo 76 RTP Africa 77 Meo Videoclube 78 VH1 80 MCM Top 81 Afro Music

DIRECTORY