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Home Team Journal Issue No. 10

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Home Team Journal Issue No. 10 Issue no.10 HOME TEAM May 2021 by Practitioners, for Practitioners Service in the time of COVID-19 THE LEADERSHIP INTERVIEW “CE can stand for chief enabler. How Home Team Departments I’m here to enable, to enable continue to keep Singapore safe my staff to succeed, to remove and secure during a pandemic obstacles. ... Because of COVID, we’ve had to stand up a lot of YELLOW RIBBON operations, capabilities, go into Keeping ex-offenders out of prison new areas, to force-multiply INNOVATION IN THE SINGAPORE POLICE FORCE the Home Team.” DISRUPTING VIOLENT EXTREMISTS ONLINE CHAN TSAN CHIEF PSYCHOLOGIST MAJEED KHADER Chief Executive, Home Team Science Titles mean nothing to my autistic son and Technology Agency JOURNAL The Home Team Journal is a publication by the Home Team Academy in collaboration with the Ministry of Home Affairs of Singapore and its departments, which are collectively known as the Home Team. It is a journal by practitioners and researchers for practitioners and specialists in safety and security. PUBLISHER THE HOME TEAM ACADEMY WOULD LIKE TO THANK THE FOLLOWING FOR THEIR Home Team Academy SUPPORT: ADVISORS Jansen Ang Clarence Yeo Singapore Police Force Chief Executive, Home Team Academy Chen Sei Lee Casino Regulatory Authority Teo Tze Fang Foo Kok Chuen Deputy Chief Executive, Home Team Academy Yellow Ribbon Singapore Evelyn Ho PROJECT DIRECTORS Home Team Science & Technology Agency Winston Wong Sung-En, Director Majeed Khader Hannah Wong, Deputy Director Home Team Behavioural Sciences Centre Centre for Planning, Technology & Communications, Lal Nelson Home Team Academy Ministry of Home Affairs Lee Fook Kay EDITOR Ministry of Home Affairs Susan Sim Angeline Ong Internal Security Department MANAGING EDITOR Ong Choon Beng Immigration & Checkpoints Authority Lim Jing Jing Tricia Ortega Ministry of Home Affairs Daniel Tan Singapore Prison Service All correspondence should be addressed to the Tan Hung Hooi HOME TEAM JOURNAL EDITORIAL BOARD Singapore Police Force Home Team Academy Sebastian Tan 501 Old Choa Chu Kang Road Singapore 698928 Central Narcotics Bureau Teong How Hwa Those wishing to submit manuscripts should send Singapore Civil Defence Force abstracts of proposed articles to the Editor at [email protected]. CONTENTS FOREWORD Issue no.10 - May 2021 03 by Clarence Yeo Chief Executive, Home Team Academy SERVICE IN THE TIME OF COVID-19 Immigration & Checkpoints Home Team Science and Home Team Behavioural Authority Technology Agency Sciences Centre 05 GUARDING AGAINST THE 37 SENSE-MAKING AND 67 BUILDING INVISIBLE ENEMY SURVEILLANCE IN PSYCHOLOGICAL Lian Zhimin, Arvinder Singh, Rayna Tan AN UNPRECEDENTED RESILIENCE DURING THE & Tan Chermel MEDICAL CRISIS COVID-19 PANDEMIC: Ong Si Ci & Felix Foo Yong Wei Four Strategies for Central Narcotics Bureau Community Leaders 16 STAYING SAFELY AND Singapore Police Force Pamela Goh & Xingyu Ken Chen COMPETENTLY ON 42 INNOVATING MISSION PSYCHOLOGICAL Home Team Academy Cindy Goh SERVICES TO SUPPORT 79 SUPPORTING NATIONAL THE POLICE IN A QUARANTINE EFFORTS Singapore Civil Defence Force PANDEMIC WHILE ACCELERATING 25 KEEPING TEMPORARY Ho Hui Fen, Jansen Ang, Yap Hui Lin, TRAINING DORMITORY SITES Mohd Zailan Salihin, Tiffany Nicole Danker, Tan Yong Sheng, & TRANSFORMATION IN SAFE FOR OUR FOREIGN Alyah Dinah Zalzuli THE HOME TEAM WORKERS: A Fire Safety Poon Ngee, Darius Lim, Nabilah Razalie Perspective 56 HOME-BASED LEARNING & Nicholas Tan Muhammad Khairul Anwar bin Khalil & FOR POLICE BASIC Guest Essay Shaiful Herman TRAINING: Lessons Learnt Loy Chye Meng, Foo Winnie & 87 FIGHTING THE 30 SINGAPORE’S Gay Hui Shan COVID-19 WAR – WITH EMERGENCY MEDICAL A LITTLE HELP FROM … SERVICE: Reducing CLAUSEWITZ Occupational Risk Kumar Ramakrishna while Saving Lives in a S. Rajaratnam School of International Pandemic Studies, Nanyang Technological Darren Choo, Ebenezer Lee, Amelia Lim, University, Singapore Janice Oh & Shalini Arulanandam THE LEADERSHIP STRATEGIC COMMUNICATIONS INTERVIEW 96 with Chan Tsan, 109 FAKE NEWS AND REAL 112 NUDGING, BY FINDING Chief Executive, VIOLENCE: Why Building THE RIGHT WORDS: Home Team Science and Social Media Literacy How we say it is as Technology Agency is a National Security important as what we say Susan Sim Imperative Sabrina Ng Editor, Home Team Journal Priyank Mathur Behavioural Insights Unit, Research & Founder and CEO, Mythos Labs Statistics Division, Ministry of Home Affairs, Singapore Issue 10 Contents | 1 CONTENTS Issue no.10 - May 2021 CORRECTIONS & POLICING & CRIME REHABILITATION INTELLIGENCE 159 UNCOVERING THE WORKINGS OF CREDIT- 122 THE TRANSFORMATION 139 THE THREE KEY SUCCESS FOR-SEX SCAMS OF YELLOW RIBBON FACTORS OF INNOVATION Ng Jing Wen, Carolyn Misir, Jansen SINGAPORE IN THE SINGAPORE Ang, Hong Jingmin, & Ong Shuyan Ng Hui Ling POLICE FORCE Police Psychological Services Yellow Ribbon Singapore Camille Ang & Du Yan Department, Singapore Police Force Singapore Police Force 131 YELLOW RIBBON SINGAPORE’S IMPACT 148 INDIAN POLICE AND ON INMATE RECIDIVISM ITS INVOLVEMENT IN RATES INTELLIGENCE: History HOMEFRONT Sumit Agarwal and Current Challenges National University of Singapore Vappala Balachandran INSIGHTS Retired Special Secretary, Cabinet Secretariat, Government of India 214 THE CONUNDRUM OF SAVING OTHERS: Identifying Factors that Influence Responding in TERRORISM Times of Emergencies via the myResponder 188 EVOLUTION OF ISLAMIC 198 DISRUPTING Smartphone Application Verity Er, Yasmine Wong, Neo Loo STATE NARRATIVES INDONESIA’S VIOLENT Seng, Eu Juan Lih, Gabriel Ong, AMID THE COVID-19 EXTREMISM ONLINE Majeed Khader, Ng Wei Ming, Carl Ross PANDEMIC ECOSYSTEM: Best De Souza, Ng Yih Yng, & Nur Aziemah Azman Practices from Running A Marcus Ong Eng Hock S. Rajaratnam School of International Community Website Studies, Nanyang Technological 226 THE BSC BRIEF Noor Huda Ismail University, Singapore S Rajaratnam School of International SPEAKING TO WITNESSES, Studies, Nanyang Technological INFORMANTS AND University, Singapore PATIENTS: Psychological Tactics for Pandemic Contact Tracing Karthigan Subramaniam & Stephanie Chan Home Team Behavioural Sciences PUBLICATIONS Centre, Ministry of Home Affairs 235 REFLECTIONS BY 236 RECENT PUBLICATIONS BY HOME TEAM OFFICERS DR MAJEED KHADER: From pioneer police psychologist to the Home Team’s Chief Psychologist Copyright © 2021. All rights reserved. No part of this publication (content and images) may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, scanning, recording or otherwise, without the prior written permission of the Home Team Academy. The opinions expressed in this issue are the authors’ and do not necessarily reflect those of the Home Team Academy or the authors’ departments. FOREWORD into future planning. This is how I envision the Home Team Journal growing into – a platform not just for conversations about contemporary issues, but also for documentation that can form the basis of long range, longitudinal thinking about the evolving roles of the Home Team and the conceptualisation of safety and security in Singapore. Heeding the Journal’s call for contributions, many Home Team officers made time to reflect on the changes their agencies have had to make. Their articles describe the urgency of staying focussed on their missions even as priorities shifted, how they leveraged technology to battle an invisible enemy even as other law enforcement threats grew and even innovated. For instance, CNB has had record drug seizures since the pandemic led In the area of economics, “service” refers to the to border closures except for essential supplies. In exchange of intangibles between a buyer and a mid-April 2021, for example, CNB seized 40 kg of seller. There are other definitions of “service”. In the illicit drugs, enough to feed 12,000 abusers for a case of the Home Team, the “service” we provide is week. As guardians of law and order, we have to be one of necessity to the people living in Singapore as nimble and tenacious as our adversaries. – safety and security. It goes much further than transactions. It involves personal sacrifices. With For the Home Team Academy (HTA), COVID-19 this in mind, we dedicate this issue of the Home spurred us to prove that unity is strength. Our Team Journal to the theme of Service in the Time team of HTA-Enablers went beyond the call of of COVID-19, to pay tribute not only to the service duty and we were one of the first government of our officers but also the other frontline workers agencies to manage three different facilities within and volunteers who worked alongside us to keep our premises (a Government Quarantine Facility, a Singapore safe and secure. housing facility for relocated migrant workers from essential services, and a dormitory isolation facility), Indeed, we were starting to plan for this issue while playing our role as the Corporate University of of the Journal when Singapore implemented its the Home Team. We pivoted to a blended learning “circuit breaker” measures to contain the COVID-19 approach by stepping up the use of virtual modes pandemic in April last year. I felt it was important and digital tools, which proved to be effective in to begin documenting the impact COVID-19 was meeting our course objectives. having on the Home Team – on our collective mission to keep Singapore safe and secure, the I am also heartened to note that, as many of the organisations, the people – and how departments articles in this issue make clear, our agencies responded to this “crisis
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