2015

COMMUNITY HOSPITAL IMPROVEMENT MARKETING, PR OR ONLINE PRESENCE 2 TAN SRI LEE LAM THYE HONOURED 3

The MAA Medicare Charitable Foundation was awarded the GOLD winner, Best Practice Award 2016 by the European Society of Quality and Research (ESQR). 75 awards from 63 countries were presented to various industries and MAA Medicare was the sole Foundation recognised for this prestigious award.

The event was in Brussels, Belgium on the 4th June 2016.

CONTENTS

3 Tan Sri Lee Lam Thye Honoured 4 - 5 Chairman’s Message 6 Income 2015 7 Expenditure & Subsidies 2015 8 Abridged Income and Expenditure Statement 9 Abridged Balance Sheet 10 Statistics 11 Kids@Medicare & Care 12 - 13 Patient’s Welfare Fund 14 - 15 Events

The MAA Medicare Charity Dialysis Centre in Jalan Sungai Besi was dedicated to YBhg Tan Sri Dato’ Lee Lam Thye, for his passion, commitment and dedication towards needy kidney patients. Tan Sri Lee has supported the good work of the Foundation the last 20 years.

Printed by LC Premier Sdn Bhd (951217-M) A-2-8, Merchant Avenue, Bukit Serdang, Jalan BS14/1, 43300 Seri Kembangan, . CHAIRMAN’S MESSAGE 4 CHAIRMAN’S MESSAGE 5

Dear friends of MAA Medicare, In the following pages of this annual report, you will note that despite the increasingly challenging economic climate, we have managed to raise RM 3.8 million in donations (in the form of machines, Firstly, a big THANK YOU to you - our corporate donors, equipment and cash) of which 82% was utilised to subsidise various medical programmes of the partners, sponsors, government agencies and especially Foundation. As always, I am proud that we have kept our administrative costs to a conservative 3.7% our dedicated staff - for your unwavering support. of total revenue. Because of you, over the last 21 years, we have managed to assist more than 10,000 kidney patients from the lower Our total income was RM 23.4 million and expenditure was RM 21.5 million, excluding subsidies, which income groups in , and their families, continue to amounted to RM 3.1 million. live a dignified life that they truly deserve. For the year 2015, the Foundation was financially affected by two factors, namely the substantial fall From our first centre in Jalan , Kuala Lumpur, we of the Ringgit against the US Dollar, and the implementation of the Government Service Tax (GST). have grown to 12 dialysis centres nationwide, and Since a great deal of medical products are imported, and transacted in US Dollars, the cost of medical currently serve 830 patients in nine states. Today, there are supplies and equipment, have gone up substantially in Malaysia. As for in-house expenses such as our approximately 37,000 patients on dialysis in Malaysia, and preventive maintenance, medical waste, rental of properties and upkeep, the GST had a roll-on impact the latest figures show an additional 7,000 new patients on our numbers. a year, who are being diagnosed with renal problems. Our goal, of making dialysis treatment affordable and Fortunately, it would appear that the impact of these two factors, are expected to abate this year. We accessible, to the needy members of our society, is still will, nevertheless, continue to look into more cost effective ways of managing our centres and supply relevant today, as it was 21 years ago. chain, without sacrificing the quality of our medical care.

That said, I would like to share a few recent achievements Despite these challenges, I am proud that we have continued to actively keep organising events to with you. run our Patients Welfare Fund (PWF) and Kids@Medicare programmes (refer to pages 11-13). Our PWF programme continues to provide free groceries, medication, transportation and treatments for 80 MAA Medicare was the first charity organisation from patients, whose finances are so extreme, that they cannot even afford the bare minimum dialysis fees. Malaysia to win the Gold Award under the ‘Corporate Under the Kids@Medicare programme, we lend a helping hand to our patients’ children, with back-to- Social Responsibility’ category at the Asian Hospital school assistance and school holidays activities. Management conference in 2014. For the Year 2015, MAA Medicare won another two awards from the same Last year, we announced plans to start the MAA-Medicare Heart Charity Fund where we aim to play a organization; which are the Gold Award in the ‘Community leading role in the fight against heart diseases, stroke as well as premature sudden cardiac death. Our Hospital Improvement’ category and the Excellence goal is to provide needy patients, with access to the highest quality and state-of-the-art cardiac and Award for ‘Marketing, PR or Online Presence’. With 361 vascular treatment, at a highly subsidised cost. We also plan to actively educate the public, about the entries from 101 hospitals from 12 countries vying for these need to maintain a healthy lifestyle, to mitigate the risks of cardiac and vascular diseases. awards, this is indeed a high honour for our charity. In this respect, I am happy to say that we have finally received, all the necessary regulatory approvals In 2016, we were honoured with another historic award from the government, to proceed with this very noble project. We have commenced work on the - the Gold Award for Best Practices 2016 organised by project, and that we expect to be able to start operations, by the first half of 2017. the European Society of Quality Research (ESQR) based in Belgium. With 63 countries representing five continents MAA Medicare is a charity to help the underprivileged people of Malaysia, to gain access to, and and 75 awards up for grabs, MAA Medicare was the sole receive high quality medical care and attention, in areas where the socio-economic system is unable charity to receive this prestigious accolade, on 4 June to effectively assist them. I humbly ask for your continued support, as we carry on providing preventive 2016 in Brussels. education, as well as quality medical attention and care, to the deserving and the needy, for a better tomorrow for them, and for our society. Congratulations again to our teams on the ground, and to all our partners, for their commitment, in serving the A man’s true wealth is the good he does in the world ~ Kahlil Gibran underprivileged in our country. These awards motivate us to strive harder and give more.

TUNKU DATO’ YAACOB KHYRA CHAIRMAN INCOME 2015 6 EXPENDITURE & SUBSIDIES 2015 7

(1%) (4%) Sponsorship from PERKESO - RM7,828,350

Medical Disposable - RM8,282,956 (6%) (5%) Sponsorship from KKM - RM1,860,560

(12%) Sponsorship from others - RM3,416,438 Doctors & Nursing salary & Allowance/EPF & Socso - RM4,668,812 (38%) (33%) Dialysis Machines / Medical (27%) Equipment Donation - RM1,551,840* CAPEX - RM1,790,524 (4%) Interest/Dividend - RM1,059,079 Dialysis Operations / (4%) Maintenance of Machine / (2%) Cash Donation - RM424,830* Equipment / Premises - RM5,810,406 (4%) (8%) (8%) Direct Mail Appeal (DMA) - RM841,547* (22%) Fundraising Expenditure - RM141,499 (7%) (15%) Gift Programme - RM949,787* Management & Admin Expenditure - RM867,609 Dialysis Fees from patients - RM2,834,585

Other Income - RM1,480,658

Sponsoship from JPA - RM1,146,280

Total Income RM23,393,954 Total Expenditure RM21,561,806

*Total donations received: RM3,768,004 SUBSIDIES (1%)

(9%) Dialysis Treatment Fees - RM2,123,180

Sponsorship from PERKESO : 361 patients sponsored by PERKESO at RM130 per treatment. Subsidies (14%) by MAA Medicare between RM20 to RM50 per treatment (varies on type Bloodtest Charges - RM251,082 of dialyser used). Nephrologist Fees - RM427,180 Sponsorship from others : Government Agencies, Statutory Bodies, Private Companies, Non- (8%) Government Organizations, etc. (68%) Patient’s Welfare Fund - RM281,539 Sponsorship from KKM : 183 patients sponsored by Ministry of Health (KKM) at RM50 per treatment. MAA Medicare subsidises between RM30 to RM100 per treatment (varies Kids@Medicare - RM19,900 on type of dialyser used).

Total Amount RM3,102,881

Note: 82% of total donations received (RM3,102,881) is allocated / utilised for subsidies and various programme for patients. Abridged Income and Expenditure Abridged Balance Sheet Statement for the Financial Year 8 as at 31 December 9 Ended 31 December

2015 2014 2015 2014 RM RM RM RM INCOME NON-CURRENT ASSETS

Dialysis fees 17,086,213 16,947,608 Property, plant and equipment 17,590,101 17,763,986 Direct expenses (8,282,956) (7,498,172) Investment 14,565,994 6,545,752 Fixed deposits with licensed 8,803,257 9,449,436 financial institution 4,000,000 4,000,000

Donations 1,976,670 1,399,561 36,156,095 28,309,738 Income from charity events 1,791,334 2,609,373 Other income 2,539,737 3,279,746 CURRENT ASSETS

15,110,998 16,738,116 Inventories 1,121,029 1,045,618 Dialysis fees receivables 2,527,974 2,265,901 LESS: EXPENDITURE Rental deposits 245,137 229,685 Other receivables and prepayments 1,390,902 1,219,894 Staff costs Fixed deposits with licensed - Salaries, bonus and other staff related expenses 4,728,701 4,585,419 financial institutions 15,049,028 18,012,618 - Defined contribution retirement plans 667,582 643,980 Cash and cash equivalents 2,843,532 2,813,690 Provision/(write back) for unutilised staff leave 129,481 (48,351) Auditors’ remuneration 7,008 7,012 23,177,602 25,587,406 Depreciation of property, plant and equipment 1,878,320 1,923,518 Rental 936,759 892,069 Water and electricity 929,724 882,099 LESS: CURRENT LIABILITIES Property, plant and equipment written off 22,077 86,500 License 24,991 31,843 Amount due to suppliers 261,127 364,992 Maintenance expenditure 445,147 426,154 Patients’ deposits 236,549 231,112 Fundraising project expenditure 70,787 203,725 Rental deposit 4,991 10,408 Disposal of clinical waste 287,434 270,291 Others payables and accruals 3,392,001 1,196,710 Insurance 72,491 92,151 Secretarial fee - 1,800 3,894,668 1,803,222 Write back of provision for doubtful debts (29,903) - Telephone and fax 66,089 67,737 Transportation charges 101,295 114,993 NET CURRENT ASSETS 19,282,934 23,784,184 Sponsorship 678,262 350,286 Quit rent and assessment 44,674 (4,817) 55,439,029 52,093,922 Allowance for diminution in value 36,086 981,584 Other charges 391,771 464,331

11,488,326 11,972,324 TRUST FUND

SURPLUS FOR THE FINANCIAL YEAR 3,622,672 4,765,792 Accumulated Funds 55,205,212 51,582,540 Patient and Children Welfare Funds 233,817 511,382

55,439,029 52,093,922

STATISTICS 10 KIDS@MEDICARE & CARE 11

PATIENTS AGE GROUP Kids@Medicare 33% 10% (258) 35% 20% (81) (154) (277) 2% (16)

<30 41-50 AGE 31-40 AGE 51-60 >60 age age age

PATIENTS GROWTH Over 200 of our patient’s children are assisted with back to school supplies. 820 780 804 900 716 650 800 602 CARE (Care And Respect the Environment) 560 700 480 450 600 412

500

400

300

200 16

100

0 1995 1997 1999 2001 2003 2005 2007 2009 2011 2013 2015 PATIENT’S WELFARE FUND (PWF) 12 PATIENT’S WELFARE FUND (PWF) 13

(14%) EPO Injections & Venofer - RM114,452

Groceries & Home Visit - RM13,494

Aid to flood victims/House burning/ (40%) Gifts - RM7,650 (21%) Festive Celebration - RM7,759

Dialysers - RM40,860

(14%) (5%) Dialysis Treatment Fees/Bloodtest - RM58,215 (3%) (3%) Transportation - RM39,109

Total Amount RM281,539

The PWF program assists 80 patients who are financially drained and need extra assistance. Groceries, transportation, extra dialysis and EPO injections are given FREE to ease their financial burden. EVENTS 14 EVENTS 15

Various events and activities are held throughout the year involving the community to raise the much needed funds and the awareness. MAA Medicare Mobile App

We have launched our own app! Just go to google play store and download MAA MEDICARE. The app will assist you remembering your doctor’s appointments and keep safe all your medical records. With one tab you can obtain all the emergency contact numbers and even store your person of contact in case of an emergency.

You may view more pictures and stories via www.maa-medicare.org.my as we are cutting down on print material. Please drop us an email at [email protected] to request that your Medinfo and Annual Report be sent to you via email.

MAA Medicare Charitable Foundation 2nd Floor, Wisma MAA Medicare facebook.com/MAAMedicare No. 183 Jalan Sultan Azlan Shah (formerly known as Jalan Ipoh) @MAA_Medicare 51200 Kuala Lumpur maamedicare T: 03-4044 4468 F: 03-4043 4468 www.maa-medicare.org.my Email: [email protected]

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