Bank of Montreal at National Bank Canadian Financial Services Conference
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Bank of Montreal at National Bank Canadian Financial Services Conference March 30, 2017 CAUTION REGARDING FORWARD-LOOKING STATEMENTS Bank of Montreal’s public communications often include written or oral forward-looking statements. Statements of this type are included in CORPORATE this document, and may be included in other filings with Canadian securities regulators or the U.S. Securities and Exchange Commission, or in other communications. All such statements are made pursuant to the “safe harbor” provisions of, and are intended to be forward-looking PARTICIPANTS statements under, the United States Private Securities Litigation Reform Act of 1995 and any applicable Canadian securities legislation. 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Bank of Montreal provides supplemental information on combined business segments to facilitate comparisons to peers. 1 MARCH 30, 2017 - Bank of Montreal at NBF Financial Services Conference PRESENTATION Gabriel Dechaine - National Bank Financial - Analyst I would like to welcome you back to the session here and our next presenter, Darryl White, BMO's Chief Operating Officer. Darryl joined BMO in June 1994. He became group head of Capital Markets in 2014 and was named to his most recent post in November of last year. I’m glad to have you here. I think you've got an interesting background and a new role that will allow us to have a much broader discussion for BMO. So with that, I'd like to ask you a question on your initial impressions in your new role. You've got the background in capital markets and now you've got much broader responsibilities. What have been the biggest impressions, what have you learned, and also what do you think you bring to the mix as COO? Darryl White - Bank of Montreal - COO Well, that's a good place to start, isn't it? I would say that the impressions are positive. The impressions are of momentum and you've seen the operating leverage in our various businesses, but I think more importantly, as I look across the businesses and as I think about some of the history that you've kindly just described, one of the things that is not any different is the way we think about strategy. We haven't thought about strategy at the bank as a series of idiosyncratic strategies that happened to add up to whatever they add up to. It's always been set as a coordinated strategy. I've been on the executive committee of the bank for seven years and I've been a part of the team looking at all of the strategies and all of the businesses. So there really isn't anything new or anything surprising there. There's a lot of consistency – I would say that first and foremost. One of the things that I've spent a very significant portion of my career on, and it’s a passionate part of what I do, is the client experience. And so is that consistent? Absolutely. We've staked our brand on advice and guidance over the long term and I think I've done that consistently, not every day perfectly, but a very consistent approach over the course of my career. So that's been a portable set of beliefs and talents, and something that I've engaged in broadly over the course of the other businesses that we've got and all of the geographies that we are in. When you look at that and you wrap it all together and ask yourself the question - what do you think of the strategy, what do you think of the delivery on the customer experience? I think it is very good. I don't have the perspective that we are done, that we have finished running the play, or that we are perfect. We have a ways to go on some of the businesses that we are working on, but we are absolutely trending in the right direction in almost every part of the business or functions that I look at. We are enjoying some of the benefits of that in the results that we've shown you and I would expect that we will continue to look and we will continue to focus, but I don't think you should expect any pivot on strategy. I don't think you should expect any pivot on the focus on the customer and all of the things that we're trying to do to deliver that.