IBM Spectrum Protect for Mail Version 8.1.2
Data Protection for Microsoft Exchange Server Messages
IBM
IBM Spectrum Protect for Mail Version 8.1.2
Data Protection for Microsoft Exchange Server Messages
IBM Note: Before you use this information and the product it supports, read the information in “Notices” on page 35.
This edition applies to version 8, release 1, modification 2 of the IBM Spectrum Protect for Mail, Data Protection for Microsoft Exchange Server (product number 5725-X02) and to all subsequent releases and modifications until otherwise indicated in new editions. © Copyright IBM Corporation 1995, 2017. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. Contents
About this publication ...... v Who should read this guide ...... v Publications ...... v
Chapter 1. Introduction to Data Protection for Microsoft Exchange Server messages ...... 1 Data Protection for Microsoft Exchange Server messages format ...... 1
Chapter 2. Data Protection for Microsoft Exchange Server messages ...... 3
Appendix. Accessibility features for the IBM Spectrum Protect product family . 33
Notices ...... 35
Glossary ...... 39
© Copyright IBM Corp. 1995, 2017 iii iv IBM Spectrum Protect for Mail: Data Protection for Microsoft Exchange Server Messages About this publication
IBM Spectrum Protect for Mail, Data Protection for Microsoft Exchange Server is an enterprise-wide storage management application for the network. It backs up and restores Microsoft Exchange Server databases to IBM Spectrum Protect™ storage or local shadow volumes.
This publication contains explanations and suggested actions for messages that are issued by IBM Spectrum Protect for Mail, Data Protection for Microsoft Exchange Server.
Who should read this guide The target audience for this publication is system administrators who use IBM Spectrum Protect for Mail, Data Protection for Microsoft Exchange Server. In this publication, it is assumed that you have a working knowledge of IBM Spectrum Protect for Mail, Data Protection for Microsoft Exchange Server.
Publications The IBM Spectrum Protect product family includes IBM Spectrum Protect Snapshot, IBM Spectrum Protect for Space Management, IBM Spectrum Protect for Databases, and several other storage management products from IBM®.
To view IBM product documentation, see IBM Knowledge Center.
© Copyright IBM Corp. 1995, 2017 v vi IBM Spectrum Protect for Mail: Data Protection for Microsoft Exchange Server Messages Chapter 1. Introduction to Data Protection for Microsoft Exchange Server messages
Messages with prefix ACN are issued by IBM Spectrum Protect for Mail, Data Protection for Microsoft Exchange Server. Data Protection for Microsoft Exchange Server interacts with the IBM Spectrum Protect backup-archive clients. When Data Protection for Microsoft Exchange Server runs, you might see messages from backup-archive clients. Backup-archive clients messages have prefix ANS or prefix FMV, depending on which licenses you installed.
For information about ANS messages, see ANS 0000-9999 messages(http:// www.ibm.com/support/knowledgecenter/SSEQVQ_8.1.2/client.msgs/ r_client_messages.html).
For information about FMV messages, see FMV messages(http://www.ibm.com/ support/knowledgecenter/SSERFV_8.1.2/fcm.msgs/fcm_fmv_messages.html).
A list of new and changed messages since the previous product modification level is available in the client_message.chg file in the installation directory.
Data Protection for Microsoft Exchange Server messages format IBM Spectrum Protect for Mail, Data Protection for Microsoft Exchange Server messages consist of the following elements: v A three-letter prefix. v A numeric message identifier. v A one-letter severity code, also called the message type. v Message text that is displayed on screen and written to message logs. v Explanation, System Action, and User Response texts. These texts elaborate on the message text and are accessible only in documentation.
The image presents a typical Data Protection for Microsoft Exchange Server message.
The callouts on the right of the image identify each element of the message.
© Copyright IBM Corp. 1995, 2017 1 Message Prefix Message Number Message Type*
ACN 0162 E
The passwords entered do not match. Please Message Text enter them again.
Explanation: An incorrect password was Explanation entered.
System Action: Processing stops. System Action
User Response: Enter the passwords User Response again.
I = Information * E = Error S = Severe Error W = Warning The severity codes give an indication of the severity of the issue that generated the message. The severity codes and their meanings are as follows:
Code Severity Meaning S Severe The product or a product function cannot continue. User response is required. E Error An error is encountered during processing. Processing might stop. User response might be required. W Warning Processing continues, but problems might occur later as a result of the warning. I Information Processing continues. User response is not necessary.
Message variables in the message text are in italics.
2 IBM Spectrum Protect for Mail: Data Protection for Microsoft Exchange Server Messages Chapter 2. Data Protection for Microsoft Exchange Server messages
IBM Spectrum Protect for Mail, Data Protection for Microsoft Exchange Server messages are listed in ascending numerical order. The complete message is documented, including message ID, message text, explanation, system action, and user response.
ACN0003S An internal processing error has ACN0055E Write failure on license file (licensefile). occurred. Explanation: An attempt to write to the license file Explanation: An internal processing error has failed. occurred. System action: Processing ends. System action: Processing ends. User response: Make sure enough space exists on the User response: Retry the operation. If this error workstation to write to the license file. If enough space persists, contact your service representative. exists, run the command again.
ACN0004E An unknown error has been detected. ACN0056E Data in the license file (licensefile) is not in a valid format. Explanation: An internal processing error has occurred that prevents the generation of a message for Explanation: An attempt to read information from the a return code. license file failed. System action: Processing continues. System action: Processing ends. User response: Retry the operation. If this error User response: Install the product again. persists, contact your service representative. ACN0057E The checksum in the license file ACN0005E Out of memory. Stop other processes (licensefile) does not match the license and try the operation again. string text. Explanation: The machine has run out of memory. Explanation: An attempt was made to read information from the license file. The checksum was System action: Processing continues. not valid so it appears that the license file is not at the User response: Close unnecessary processes and try correct level. the operation again. System action: Processing ends. User response: Reinstall the product. ACN0053E License file (licensefile) could not be opened. ACN0058E The 'Try and Buy' license has expired. Explanation: An attempt to read from the license file failed. Explanation: This 'Try and Buy' license that was detected has expired. System action: Processing ends. System action: Processing ends. User response: Install the product again. This ensures that the correct license file is installed. User response: This product is no longer valid for use. A valid license must be obtained before running the product. ACN0054E Read failure on license file (licensefile). Explanation: An attempt was made to read from the ACN0100E Incomplete command: license file. This attempt failed. Explanation: This message displays the incomplete System action: Processing ends. command that was entered. User response: Reinstall the product. This will ensure System action: Processing ends. that the correct license file is installed. User response: Re-enter the complete command.
© Copyright IBM Corp. 1995, 2017 3 ACN0101E • ACN0152I
ACN0101E Invalid argument: ACN0133W Could not locate installation directory. Attempting to continue... Explanation: This message displays the command that was entered, up to and including the invalid command Explanation: An attempt was made to read the or option argument that was detected. registry to determine where the Data Protection application client was installed. This attempt failed. System action: Processing ends. System action: Processing will continue with the User response: Re-enter the command specifying a command entered. valid argument for the command or option. User response: There should be other messages along with this one. Refer to the other messages to determine ACN0102E Invalid command: the problem. If the problem can not be determined, it Explanation: This message displays the invalid may be necessary to reinstall the application client command that was entered. code. This will ensure that the registry entries are set up correctly. System action: Processing ends.
User response: Re-enter a valid command. ACN0134W Could not locate log directory. Processing will continue... ACN0103E Invalid option for the specified Explanation: An attempt was made to read the command: registry to determine where the Data Protection Explanation: This message displays the command that application client log is located. This attempt failed. was entered, up to and including the option that was System action: Processing will continue with the detected as invalid for the command. command entered. System action: Processing ends. User response: There should be other messages along User response: Re-enter the command specifying valid with this one. Refer to the other messages to determine command options. the problem. If the problem can not be determined, it may be necessary to reinstall the application client code. This will ensure that the registry entries are set ACN0104E Invalid option: up correctly. Explanation: This message displays the command that was entered, up to and including the invalid option ACN0150I Operation canceled by user. that was detected. Explanation: The user has requested the application System action: Processing ends. client end by entering ctrl-C. User response: Re-enter the command specifying valid System action: Processing ends. command options. User response: None
ACN0105E Missing argument: ACN0151E Errors occurred while processing the Explanation: This message displays the command that request. was entered, up to and including the command or option whose required argument is missing. Explanation: Attempting to process the request entered, an error occurred. System action: Processing ends. System action: Processing ends. User response: Re-enter the command specifying a valid argument for the command or option. User response: Attempt to determine the source of the errors from viewing the log file. Correct the problems and try running the command again. ACN0132W Tracing could not be started. Processing will continue. ACN0152I Performance stats: seconds seconds spent Explanation: A problem prevented tracing from in apicall API calls beginning. Explanation: The indicated number of seconds were System action: Processing will continue with the spent making API calls for the indicated system. command entered. System action: Processing continues. User response: Refer to the other messages that display with this message to determine the problem. User response: None
4 IBM Spectrum Protect for Mail: Data Protection for Microsoft Exchange Server Messages ACN0153I • ACN0200E
does not exist in the system directory. Re-install the ACN0153I Performance stats: seconds seconds spent IBM Spectrum Protect API, if this is the case. in function Explanation: The indicated number of seconds were ACN0160E An authentication error occurred with spent the named function. your stored IBM Spectrum Protect System action: Processing continues. password. User response: None Explanation: You were unable to log on to the IBM Spectrum Protect server due an authentication error. ACN0154E The Data Protection for Microsoft System action: Processing stops. Exchange Server application client User response: The stored IBM Spectrum Protect cannot work with the version of the password may have become corrupted. Contact your IBM Spectrum Protect API you have IBM Spectrum Protect server administrator. installed. Please install version version.release.level or greater. ACN0161E Authentication error. The password entered is not valid. Explanation: The version of the IBM Spectrum Protect You are not logged on to the IBM API currently installed on the system is older than the Spectrum Protect server. version used to build the Data Protection for Microsoft Exchange Server application client. Explanation: An incorrect password was entered. System action: Processing ends. System action: Processing stops. User response: Install a version of the IBM Spectrum User response: Enter the correct IBM Spectrum Protect Protect API at or later than the indicated level. A copy password and try again. is distributed with the Data Protection for Microsoft Exchange Server application client. ACN0162E The passwords entered do not match. Please enter them again. ACN0155E The Data Protection for Microsoft Exchange Server application client Explanation: An incorrect password was entered. cannot work with the release of IBM System action: Processing stops. Spectrum Protect API you have installed. User response: Enter the passwords again. Please install release version.release.level or greater. ACN0163E The directory path needs to be Explanation: The release of the IBM Spectrum Protect fully-qualified. API currently installed on the system is older than the Explanation: The /intopath option was specified release used to build the Data Protection for Microsoft without a fully-qualified path. Exchange Server application client. System action: Processing stops. System action: Processing ends. User response: Enter the command again and specify User response: Install a release of the IBM Spectrum a fully-qualified path in the /intopath option. Protect API at or later than the indicated level. A copy is distributed with the Data Protection for Microsoft Exchange Server application client. ACN0167E The fully-qualified file name is too long.
ACN0156E Could not load the IBM Spectrum Explanation: An attempt was made to use a Protect API. fully-qualified file name that was too long. This attempt failed. Explanation: The IBM Spectrum Protect API could not be loaded. System action: Processing ends. System action: Processing ends. User response: None User response: Ensure the IBM Spectrum Protect API is correctly installed. Run the Data Protection for ACN0200E File (filename) could not be opened for Microsoft Exchange Server application client with the reading. /TRACEFLAGS=API /TRACEFILE=filename options Explanation: An attempt was made to open a file for and view the tracefile to determine why it could not be reading. This attempt failed. loaded. Another possible cause is that the TSMAPI.DLL System action: Processing ends.
Chapter 2. Data Protection for Microsoft Exchange Server messages 5 ACN0201E • ACN0213E
User response: None ACN0208E There is not enough disk space for the operation attempted. ACN0201E File (filename) could not be opened for Explanation: An attempted operation required more writing. disk space than was available. The attempt failed. Explanation: An attempt was made to open a file for System action: Processing ends. writing. This attempt failed. User response: None System action: Processing ends. User response: None ACN0209E The rename of file (filename1) to (filename2) failed. ACN0202E Read failure on file (filename). Explanation: An attempt was made to rename a file. Explanation: An attempt was made to read from a This attempt failed. file. This attempt failed. System action: Processing ends. System action: Processing ends. User response: None User response: None ACN0210E The IBM Spectrum Protect high level ACN0203E Write failure on file (filename). qualifier is too long. Explanation: An attempt was made to write to a file. Explanation: An attempt was made to use a IBM This attempt failed. Spectrum Protect high level qualifier that was too long. This attempt failed. System action: Processing ends. System action: Processing ends. User response: None User response: None ACN0204E File (filename) could not be closed. ACN0211E The IBM Spectrum Protect low level Explanation: An attempt was made to close a file. qualifier is too long. This attempt failed. Explanation: An attempt was made to use a IBM System action: Processing ends. Spectrum Protect low level qualifier that was too long. User response: None This attempt failed. System action: Processing ends. ACN0205E File (filename) statistics could not be User response: None obtained.
Explanation: An attempt was made to obtain file ACN0212E The IBM Spectrum Protect filespace statistics. This attempt failed. name is too long. System action: Processing ends. Explanation: An attempt was made to use a IBM User response: None Spectrum Protect filespace name that was too long. This attempt failed.
ACN0206E Directory (directory) could not be created. System action: Processing ends. Explanation: An attempt was made to create a User response: None directory. This attempt failed. System action: Processing ends. ACN0213E The maximum number of objects allowed per IBM Spectrum Protect User response: None transaction is too small. Explanation: In order to maintain backup data ACN0207E Directory path (directorypath) is too long. integrity, multiple backup objects are sent to the IBM Explanation: An attempt was made to use a directory Spectrum Protect server in a single transaction. The path that was too long. This attempt failed. IBM Spectrum Protect server has indicated that the maximum number of objects allowed per transaction is System action: Processing ends. less than the minimum required by the Data Protection User response: None for Microsoft Exchange Server application client. System action: Processing ends.
6 IBM Spectrum Protect for Mail: Data Protection for Microsoft Exchange Server Messages ACN0214E • ACN0259E
User response: Increase the maximum number of ACN0219E The IBM Spectrum Protect low level objects allowed per transaction on the IBM Spectrum qualifier is invalid. Protect server and retry the operation. Explanation: The low level qualifier name or directory delimeter is invalid. ACN0214E The backup object's management class backup copy group does not exist. System action: Processing ends. Explanation: The IBM Spectrum Protect server has User response: Check that the low level qualifier indicated that the backup object's management class name length, characters, and directory delimeters are backup copy group does not exist. valid. System action: Processing ends. ACN0256E The password in your IBM Spectrum User response: Contact your IBM Spectrum Protect Protect options file has expired. server administrator. Please change your password on the IBM Spectrum Protect server using ACN0215E All backup objects do not have the same the 'change password' command and management class backup copy then either change destination. or remove the password value in your options file. Explanation: In order to maintain backup data integrity, multiple backup objects are sent to the IBM Explanation: Your IBM Spectrum Protect password Spectrum Protect server within a single transaction. All has expired. You need to change your password. backup objects within a single transaction are required System action: Processing ends. to have the same management class backup copy destinations. User response: Obtain a new password for your IBM Spectrum Protect server; node using the change System action: Processing ends. password command or by asking your IBM Spectrum User response: Contact your IBM Spectrum Protect Protect administrator to change your password. server administrator. ACN0257E Your password has expired. ACN0216E Unable to obtain space information for Explanation: Your IBM Spectrum Protect password volume (volumename). has expired. A new password needs to be obtained. Explanation: An attempt was made to obtain space System action: Processing ends. information for a volume. This attempt failed. User response: Obtain a new password for your IBM System action: Processing ends. Spectrum Protect node using the change password User response: None command or by asking your IBM Spectrum Protect administrator to change your password. ACN0217E The IBM Spectrum Protect filespace name is invalid. ACN0258E You did not enter a valid password. Processing ends. Explanation: The filespace name or directory delimeter is invalid. Explanation: The password that was entered was not a valid password. System action: Processing ends. System action: Processing ends. User response: Check that the filespace name length, characters, and directory delimeters are valid. User response: Re-enter the command specifying a valid password. ACN0218E The IBM Spectrum Protect high level qualifier is invalid. ACN0259E The password you entered for verification does not match the Explanation: The high level qualifier name or password you entered for your new directory delimeter is invalid. password. Your password System action: Processing ends. will not be changed. User response: Check that the high level qualifier Explanation: The password you entered for name length, characters, and directory delimeters are verification of your new password does not match the valid. new password that was entered. System action: Processing ends.
Chapter 2. Data Protection for Microsoft Exchange Server messages 7 ACN0260I • ACN0384E
User response: Try again to change your password ACN0300E Invalid restore type. being sure to enter the same password for the new password and for the verification password. Explanation: The type of restore requested is invalid. System action: Processing ends. ACN0260I Password successfully changed. User response: Re-enter the command specifying a Explanation: The change password command valid restore type. completed successfully System action: Processing ends. ACN0301E Invalid backup type. User response: None Explanation: The type of backup requested is invalid. System action: Processing ends. ACN0261I There are no backups for the server User response: Re-enter the command specifying a named servername. valid backup type. Explanation: There are no backups on the IBM Spectrum Protect server for the specified server name. ACN0351E Invalid trace keyword - 'keyword' System action: Processing ends. Explanation: A TRACEFLAG option in the user User response: None configuration file or on the command line is incorrect. System action: Client program did not initialize or ACN0262E Errors occurred while processing the tracing was not enabled in the applet. VSS operation. Examine the Windows User response: Correct the value. Event Logs and DSMERROR.LOG for additional details. ACN0368E Invalid trace file name (name too long). Explanation: While attempting to process a VSS operation, an unexpected error occurred. Explanation: A TRACEFILE option in the preferences files used a file name that is too long. System action: Processing ends. System action: Client program did not initialize. User response: Attempt to determine the source of the error by examining the Data Protection for Exchange User response: Change the file name used as the log file, the client error log file (DSMERROR.LOG), the TRACEFILE so that it is equal to or less than 255 Windows Application Event Log, the Windows System characters in length. Event Log, and the VSS provider log file, if applicable. Additional instructions for Windows VSS operations are located in the ISP Problem Determination Guide. ACN0383E Specifying the trace file 'link' as a Correct the problem and retry the operation. If this symbolic link is not allowed. error persists, contact your service representative. Explanation: Trace file 'linkname' cannot be a symbolic link. ACN0267E The verify password entered does not System action: The symbolic link 'linkname' is deleted, match the new password entered. the trace file is recreated, and processing stops. Explanation: The verify password does not match the User response: Specify the trace file location with the new password. 'tracefile' option. System action: Processing ends. User response: Retry the command with a matching ACN0384E Symbolic link 'linkname' to 'target' was verify password. successfully deleted. Explanation: Log 'linkname' cannot be a symbolic link. ACN0292E An unknown error has been detected. rc System action: The symbolic link 'linkname' is deleted, = rc the log is recreated, and processing stops. Explanation: An error occured without an error User response: Check the location of the new file. To message. The return code is displayed. specify the location of log files, refer to the user's System action: Processing ends. manual for the 'errorlogname' option, the 'schedlogname' option, and the 'DSM_LOG' User response: Retry the operation. If this error environmental variable. persists, contact your service representative.
8 IBM Spectrum Protect for Mail: Data Protection for Microsoft Exchange Server Messages ACN0385E • ACN0501E
system explanation of that error code. Among other ACN0385E Unable to delete symbolic link 'link'. things, it is possible that no space is available at the Explanation: Log 'linkname' cannot be a symbolic link. given log location. System action: Processing stops. System action: Processing terminates. User response: Delete the symbolic link 'linkname'. User response: Set the DSM_LOG (or DSMI_LOG) environment variable to a directory with adequate space to write the log data. ACN0476E program-name: cannot open file file-spec: error. ACN0496I Converting the log-file from continuous Explanation: Cannot open the file. The reason is given (pruning) mode to wrapping mode. This in the message. process may take several minutes. System action: Cannot complete the requested Explanation: The log-file was previously in continouos operation. mode where the only size control was through the use User response: Retry the operation. If the problem of ERRORLOGRETENTION or continues, check with your system administrator. SCHEDLOGRETENTION option. This is the first occasion where ERRORLOGMAX or SCHEDLOGMAX is specified for this log, so its format must be changed ACN0487E Specifying the error log 'link' as a and old data saved. symbolic link is not allowed. System action: Transition processing continues. Explanation: Error log 'linkname' cannot be a symbolic link. User response: None. System action: The symbolic link 'linkname' is deleted, the error log is recreated, and processing stops. ACN0497I DP is converting the log-file from wrapping mode to continuous (pruning) User response: Check the location of the new error mode. This process may take several log. To specify the location of the error logs, refer to the minutes. user's manual for the 'errorlogname' option and 'DSM_LOG' environmental variable. Explanation: The log-file was previously in wrapping mode where the size control was through the use of the ERRORLOGMAX or SCHEDLOGMAX option. This is ACN0488E Initialization functions cannot open the the first occasion where ERRORLOGMAX or error log: log-name. errno = errno-value, SCHEDLOGMAX is not specified for this log, so its Explanation: The file log-name could not be opened format must be changed and old data saved. during initialization. The system set the error code System action: Transition processing continues. errno-value. If the reason given is "access denied," the current user does not have permission to write to the User response: None. log in the directory specified. It is also possible that no space is available at the given log location. If the reason ACN0498I count log records processed. is errno = 13, Permission denied, you have the following policy setting control enabled, User Account Explanation: This is just a progress report to let you Control: Turn on Admin Approval Mode. know the process is still ongoing. System action: Processing terminates. System action: Transition processing continues. User response: Set the DSM_LOG (or DSMI_LOG) User response: None. environment variable to a directory into which the current user can write. You may also use the ACN0501E Invalid Proxy Configuration Detected: ERRORLOGNAME option to specify a file to which the Target Node 'targetnode' is not listed as a current has write permission. If the reason is errno = valid node to proxy to for Node Name 13, Permission denied, you should run the same 'nodename'. operation in administrator mode. Explanation: The proxy node configuration on the ISP Server is not correct to support this VSS operation. ACN0495E Failure writing to a IBM Spectrum Protect log or log-related file: file-name, System action: The VSS operation stops. errno = errno-value, reason User response: Contact the ISP Server administrator to Explanation: A failure was encountered when writing have the correct GRANT PROXY commands issued to to one of the log files or a related file named file-name. enable proxy authority for the nodes. If the error The system set the error code errno-value. reason is the persists, contact your service representative.
Chapter 2. Data Protection for Microsoft Exchange Server messages 9 ACN0515E • ACN0524S
User response: Verify that the client acceptor is ACN0515E Invalid DSMAGENT Node installed, configured, and running properly on the configuration found for node machine. Retry the operation. If the error persists, 'dsmagentnode'. contact your service representative. Explanation: The DSMAGENT Node specified is not configured properly. ACN0520E Failed to connect to Local DSMAGENT System action: The VSS operation stops. Node 'localdsmagentnode' at address:port 'address:portnumber'. Verify that the client User response: Verify that the DSMAGENT Node acceptor is installed, configured, and specified is correct and that the client acceptor is running properly. running for the DSMAGENT Node. If the error persists, contact your service representative. Explanation: An attempt was made to connect to the client acceptor running on the local machine. A communication error occurred when this connection ACN0516I The Windows console event handler was attempted. received a 'event' console event. System action: The operation stops. Explanation: A console event was received by one of the Data Protection for Microsoft Exchange Server User response: In order to perform VSS operations, processes or programs. The following events can be you must have a client acceptor and a ISP Remote recevied: Client Agent Service (DSMAGENT) installed and v Ctrl-C - This indicates either the user entered the configured properly. In addition, the client acceptor ctrl-c sequence or that one of the Windows services must be running. Verify that the client acceptor is was stopped. installed, configured, and running properly on the local machine. If the error persists, contact your service System action: None. representative. User response: None. ACN0521E Pruning functions cannot open the ACN0517I An unexpected error was encountered. prune files: log-name. errno = errno-value, function name : function-name Explanation: The file "log-name" could not be opened function : function-desc during pruning. The system set the error code return code : TSM-rc errno-value. If the reason given is "access denied," the file : file-name (line-number) current user does not have permission to write to the Explanation: None. file in the directory specified. It is also possible that no space is available at the given file location or another System action: Processing stops. IBM Spectrum Protect process started by different user id is performing pruning at the same time. User response: Contact the DP administrator with the information provided in this message. System action: Pruning stops, processing continues. User response: Set the DSM_LOG (or DSMI_LOG) ACN0518E Backups selected for restore must have environment variable to a directory into which the the same backup location (ISP or current user can write. LOCAL). Explanation: A VSS restore operation was submitted ACN0522E DIAG: that specified multiple backup objects. The backup objects chosen had different backup locations. This is Explanation: The message text is provided for not allowed. All backup objects submitted in the same diagnostic purposes and is meant to provide VSS restore operation must have the same backup information to IBM support in problem determination. location, either ISP or LOCAL, but not both. System action: None. System action: The VSS restore operation stops. User response: None. User response: Retry the VSS restore operation specifying one backup object at a time. ACN0524S Error 'errtxt' (errno=errno) occurred trying to write to audit log 'file-name'. ACN0519E The VSS operation failed with rc = The audit log function is disabled. returncode. Explanation: There was an error encountered writing Explanation: There was a failure when ISP performed to the audit log (for example, there is not enough space the VSS operation. on the disk). System action: The VSS operation stops. System action: Audit logging is disabled for the rest
10 IBM Spectrum Protect for Mail: Data Protection for Microsoft Exchange Server Messages ACN0555E • ACN0585E of the operation. The return code for the operation is ACN0575E The specified policy could not be set to 12 to indicate that the contents of the audit log created: 'policy' are incomplete. Explanation: This is due to a problem in virtual server User response: If this is an out of space condition database. either free up space on the volume or try to write the audit log to a volume with more space. System action: Processing stops. User response: Make sure that IBM Spectrum Protect ACN0555E Invalid number of snapshots: Snapshot is configured correctly. Explanation: ACN0576I There were no items found. System action: Policy was not created. Explanation: The query completed successfully, but no User response: Specify a number in the range: range: results were found. 1...9999 or NOLimit System action: None. ACN0556E Invalid number of days: User response: Change the specified search criteria. Explanation: ACN0581E Volume volume-name could not be System action: The Policy was not created. locked. User response: Specify a number in the range: range: Explanation: The system call to lock the volume 0...9999 or NOLimit failed. System action: Processing stopped. ACN0571E The specified policy was not found: 'policy' User response: Please verify that no other application is accessing the volume. During restore of an image Explanation: exclusive use of the volume is required. System action: User response: Please make sure that the specified ACN0583E Invalid name of policy specified. Valid policy exists. input characters include alphanumeric charaters and underscore. ACN0572E The specified policy already exists: Explanation: 'policy' System action: Policy was not created. Explanation: User response: Please specify a valid name. System action: Policy was not created. User response: Enter a different name for the policy. ACN0585E Unable to connect to the client acceptor. Explanation: Possible causes of this message include: ACN0573E The specified policy could not be The client acceptor is not running. updated: 'policy' The VSSALTSTAGINGDIR option setting in the TDP option file is not set to the same value as the Explanation: This is due to a problem in virtual server VSSALTSTAGINGDIR option setting in the Data database. Protection for Microsoft Exchange Server Remote Client System action: Processing stops. Agent Service (DSMAGENT) option file. They must be set to the same value. User response: Make sure that IBM Spectrum Protect Snapshot is configured correctly. System action: The VSS operation stops. User response: Ensure that the client acceptor is ACN0574E The specified policy could not be running. deleted: 'policy' Ensure that the VSSALTSTAGINGDIR option setting in the TDP option file is set to the same value as the Explanation: This is due to a problem in virtual server VSSALTSTAGINGDIR option setting in the Data database. Protection for Microsoft Exchange Server Remote Client System action: Processing stops. Agent Service (DSMAGENT) option file. After correcting the VSSALTSTAGINGDIR option User response: Make sure that IBM Spectrum Protect inconsistency, retry the operation. Snapshot is configured correctly.
Chapter 2. Data Protection for Microsoft Exchange Server messages 11 ACN0588E • ACN0598E
ACN0588E The value for the BACKUPDESTination ACN0592E The TCP/IP session with the IBM option is not allowed. Data Protection Spectrum Protect server was canceled. for Microsoft Exchange Server is only Explanation: The TCP/IP session with the IBM licensed to run data protection Spectrum Protect server was cancelled. operations to a IBM Spectrum Protect server. It is not licensed to backup or to System action: The operation stops. restore locally managed snapshots. User response: Correct the reason the IBM Spectrum Explanation: The value for the configuration option is Protect server administrator cancelled the session and not allowed. The only allowed value is ISP. retry the operation. Data Protection for Microsoft Exchange Server is only licensed to run data protection operations to a IBM Spectrum Protect server. It is not licensed to backup or ACN0593E Data Protection for Microsoft Exchange to restore locally managed snapshots. Server is not licensed to perform offloaded VSS backups. System action: Processing ends. Explanation: Currently installed license does not allow User response: Set the backup destination to ISP. to perform offloaded VSS backups. In order to create and restore local VSS backups it is In order to use this feature it is necessary to install a required to use and install a fully-featured valid license valid fully-featured license. or to purchase an upgrade, and install IBM Spectrum Protect Snapshot. System action: The operation stops. User response: In order to perform offloaded VSS ACN0589E You are not allowed to set backups install a valid fully-featured license. REMOTEDSMAGentnode option. Data Protection for Microsoft Exchange ACN0594E You cannot perform offloaded VSS Server is not licensed to perform backups in a standalone configuration. offloaded VSS backups. Explanation: OFFLOAD option is not available in a Explanation: The REMOTEDSMAGentnode option is standalone configuration. used to perform offloaded VSS backups. System action: The operation stops. System action: The operation stops. User response: In order to perform offloaded VSS User response: In order to perform offloaded VSS backups you have to configure IBM Spectrum Protect backups install a valid fully-featured license. Snapshot to manage snapshot backups using a IBM Spectrum Protect server. To do this, you can use the ACN0590E A Data Protection communication error configuration wizard. with the IBM Spectrum Protect server has occurred. ACN0595E The options file 'optfile' does not exist. It Explanation: Communications with the IBM Spectrum is required for proper operation. Protect server has been lost. Explanation: The specified ISP API options file could System action: The operation stops. not be found. It is required in order to complete the command. User response: Correct the TCP/IP communications error with the IBM Spectrum Protect server and retry System action: Processing ends. the operation. User response: Make sure to complete IBM Spectrum Protect configuration and try the operation again. ACN0591I Communications with the IBM Spectrum Protect server recovered. ACN0598E The application cannot run in safe Explanation: Communications with the IBM Spectrum mode. Protect server has been successfully recovered. Explanation: The application requires either Services System action: None. or Drivers that are not available when running in safe mode. User response: Continue with normal operations. System action: The application processing stops. User response: Restart the system using the normal startup. When the system is started, run the application.
12 IBM Spectrum Protect for Mail: Data Protection for Microsoft Exchange Server Messages ACN0599E • FMF0606E
v You specified the TSMOPTFILE or FCMOPTFILE ACN0599E The application cannot establish a option when starting the Data Protection for remote powershell connection. Microsoft Exchange Server client, but the Explanation: The application attempted to establish a configuration file that you provided does not have remote powershell connection. The operation failed. appropriate read permissions for the user that is running the operation. System action: The application processing stops. v You specified the CONFIGFILE option when starting User response: Verify you are using the correct the Data Protection for Microsoft Exchange Server credentials. For more information, see the Microsoft client, but the configuration file you provided does about_Remote_Troubleshooting Help topic. not exist. v You specified the CONFIGFILE option when starting ACN0601E There is a problem that causes the Data Protection for Microsoft Exchange Server processing to stop. To identify the client, but the options file that you provided does source of the problem and the solution, not have appropriate read permissions for the user look for details in the service level trace that is running the operation. file. System action: Data Protection for Microsoft Exchange Explanation: This problem occurs when either the Server client processing stops. local or remote Powershell cmdlet or script reports an User response: Make sure that the file you want to error. Details about the error are not available until use exists, it has the read rights set for the user that is more trace file information is analyzed. running the operation, and it is in the standard file System action: Application processing stops. encoding of the system. For example, on Windows the expected file encoding is ANSI. Review the User response: To identify the problem, look for configuration information in the Data Protection for information in the service level trace files. For more Microsoft Exchange Server client manual specific to information about viewing trace files, see the your operating system. If the problem persists, ask Troubleshooting section of the technical documentation your Data Protection for Microsoft Exchange Server provided with the software. administrator for further assistance.
ACN0602E While attempting to communicate with FMF0604E The Backup you are mounting is not the remote client, a version check located on a SAN Volume Controller reveals that the versions do not match. volume. Explanation: During initialization between the local Explanation: Mounting with Snap Of A Snap is only client and the remote client, version checking reveals supported with SVC volumes. that the versions do not match. This is usually the result of an upgrade of one client module without System action: Processing stopped. upgrading other client modules that are part of product User response: You may mount backups located as solution. Read Only or Read Write with Snap Of A Snap System action: The calling procedure returns and disabled. control is passed back the user. User response: Check the versions of all ISP Client FMF0605E The SVC Hardware Provider is not products that communicate with each other and ensure installed. that they are all at the same version, release, and level. Explanation: Mounting with Snap Of A Snap is only supported by the SVC Hardware Provider. ACN0603S File 'file-name' could not be found, or it System action: Processing stopped. cannot be read. User response: Install the SVC Hardware Provider. Or Explanation: Common reasons for this error include: you may mount backups as Read Only or Read Write v The default options file does not exist. with Snap Of A Snap disabled. v The DSM_CONFIG (or DSMI_CONFIG if you are using the Data Protection for Microsoft Exchange FMF0606E The SVC Hardware Provider is not at Server API) environment variable specifies an minimum level. options file that does not exist. v You specified the TSMOPTFILE or FCMOPTFILE Explanation: Mounting with Snap Of A Snap is only option when starting the Data Protection for supported by the SVC Hardware Provider version 4.12 Microsoft Exchange Server client, but the option file or higher. you provided does not exist. System action: Processing stopped.
Chapter 2. Data Protection for Microsoft Exchange Server messages 13 FMF0607E • ACN5052E
User response: Install SVC Hardware Provider version System action: Processing ends. 4.12 or higher. Or you may mount backups as Read User response: Provide an existing empty folder, or a Only or Read Write with Snap Of A Snap disabled. drive letter in case you mount a file system backup.
FMF0607E The SVC VSS Hardware Provider has ACN3528E Data Protection for Microsoft Exchange reported an error. Server is only licensed to run data Explanation: The SVC VSS Hardware Provider has protection operations to a IBM Spectrum reported an error. Protect server. It is not licensed to back up or to restore using locally managed System action: Processing stopped. snapshots. User response: See the SVC VSS Hardware Provider Explanation: Currently installed license allows to log for more details. create and restore only ISP VSS backups. In order to create backups and to restore local VSS FMF0608E The backup type is not a COPY backup backups, Data Protection for Exchange verifies that the type. Exchange Server supports VSS backup (that is, it is at least Exchange Server 2003), and that a valid Explanation: Only COPY or COPYFULL backup types fully-featured license for IBM Spectrum Protect maybe mounted read write when not useing the Snap Snapshot is installed. Of A Snap feature System action: The operation stops. System action: Processing stopped. User response: In order to create and restore local VSS User response: Enable the backups it is required to purchase and install a USESNAPOFASNAPTomount configuration option if fully-featured valid license for IBM Spectrum Protect you have a supported environemnt. Snapshot.
FMF0609E The backup has been modified and ACN5050I A new configuration file has been cannot be restored. created. Explanation: When you mount COPY or COPYFULL Explanation: The /configfile value specified a file type backups as read/write, the backup data is name that does not exist. A new file has been created. modified. A backup with modified data cannot be used for restore operations. System action: Processing continues. System action: Processing stopped. User response: None. User response: Use an alternative backup, one that has not been modified, for your restore operations. ACN5051I The configuration file cannot be found, using default settings.
ACN0649E The disk provider does not support the Explanation: The /configfile value specified a file that snap of a snap feature. See more details cannot be found. Default settings will be used. in the VSS Requester error log file System action: Processing continues using default (baclient\dsmerror.log). settings. Explanation: You can use the snap of a snap feature User response: Ensure that the configuration file only on SVC and Storwize systems. exists, and enter the command again. System action: Processing ends. User response: Reset the ACN5052E An error occurred trying to set the USESNAPOFASNAPTOMOUNT option to No in the preference preference. Data Protection configuration file and set Explanation: An error occurred while writing to the MOUNTRW=Yes to mount the read/write backup. preferences file. System action: Processing ends. ACN0650E The mount point provided is invalid. It must be an existing empty folder, or a User response: View any other messages that were drive letter in case you mount a file displayed. Fix any of the problems indicated and enter system backup. the command again. Explanation: The mount point provided is invalid. It must be an existing empty folder, or a drive letter in case you mount a file system backup.
14 IBM Spectrum Protect for Mail: Data Protection for Microsoft Exchange Server Messages ACN5053E • ACN5062E
qualified. When the fully qualified log file name was ACN5053E The value for the preference preference is created, it was longer than the maximum allowed not valid. length for a log file name. See the TDPEXCC HELP SET output or the User's Guide for valid SET System action: Processing continues creating and command parameters. using a log file in the current directory. Explanation: The preference being set is not valid. User response: Update the log file name using a fully qualified path. System action: Processing ends. User response: Run the "tdpexcc help set" command ACN5059W The logfile log file cannot be opened for or see the User's Guide for valid SET command writing. There will be no logging of parameters. events. Explanation: The specified log file could not be ACN5054I The preference has been set opened for append and logging of events will not successfully. occur. The log file may be read-only or the log file Explanation: The preference was set successfully. name is not valid. System action: Processing ends. System action: Processing continues without logging. User response: None User response: Determine why the log could not be opened. You may need to ensure that the log file is not read-only, or ensure that a valid drive or partition is ACN5055E The Microsoft Exchange API could not specified in the log file name. be loaded. Explanation: If running on Microsoft Exchange 5.5, ACN5060E A IBM Spectrum Protect API error has the dll that is attempting to load is edbbcli.dll. If occurred. Examine the Windows Event running on a later version of Microsoft Exchange, the Logs and DSMERROR.LOG for dll that is attempting to load is esebcli2.dll. additional details. System action: Processing ends. Explanation: A IBM Spectrum Protect API api error User response: Ensure that the Microsoft Exchange has occurred. Server has been correctly installed. System action: Processing ends. User response: Try the operation again. If the error ACN5056I The logfile log file could not be pruned. persists, contact your service representative. Processing will continue. Explanation: An attempt to prune the log was ACN5061E A Microsoft Exchange api error has unsuccessful. occurred. System action: Processing continues. Explanation: A Microsoft Exchange api error has User response: Ensure that the log file name is valid occurred. and that the log file exists. If a valid log file name was System action: Processing ends. specified, view the log for indications of what the problem may be. User response: Try the operation again. If the error persists, contact your service representative. ACN5057I The logfile log file has been pruned successfully. ACN5062E The version of Microsoft Exchange that is running is not a supported version for Explanation: The specified log file was pruned IBM Spectrum Protect for Mail. successfully. Explanation: IBM Spectrum Protect for Mail has System action: Processing continues. detected a version of Microsoft Exchange Server that is User response: None. not supported. System action: Processing ends. ACN5058W The length of the logf ile name is User response: Refer to the software requirements greater than the maximum allowed. section of the product documentation to view a list of Processing will continue using a log file the supported versions of Microsoft Exchange Server. If name of logfile in the current directory. the version of Microsoft Exchange Server running is a Explanation: The log file name entered was not fully supported version, try the operation again. If the error
Chapter 2. Data Protection for Microsoft Exchange Server messages 15 ACN5063E • ACN5087E persists, contact your service representative. User response: Start the Directory service and enter the backup command again. ACN5063E An error occurred trying to get the Microsoft Exchange version information. ACN5072W Database
16 IBM Spectrum Protect for Mail: Data Protection for Microsoft Exchange Server Messages ACN5140I • ACN5241E
-TSMPassword option. After doing so,subsequent preference can be set by running the configuration commands will not require a password. wizard.
ACN5140I Database
ACN5228I The LOCALDSMAgentnode preference ACN5241E The Microsoft Exchange Information is not set correctly. Store is currently not running. Explanation: Data Protection for Exchange has not Explanation: Data Protection for Exchange tried to been configured to perform VSS operations. The retrieve information about the Microsoft Exchange LOCALDSMAgentnode preference is not set correctly. Server Information Store, but this attempt failed. System action: Processing stops. System action: Processing stops. User response: Ensure that the User response: To retrieve the Microsoft Exchange LOCALDSMAgentnode preference is set correctly. This Server information, the Microsoft Exchange Information
Chapter 2. Data Protection for Microsoft Exchange Server messages 17 ACN5304E • ACN5357W
Store must be running. Start or restart this service to ACN5353E The Exchange server application is not get the requested information. registered for online restore. Explanation: The Exchange server application must be ACN5304E Unable to open a Microsoft Exchange registered for online restore with the Windows Server. service to determine if it is running. The Windows NT event log may contain more Explanation: An attempt to open a service failed. information. System action: Processing stops. System action: Processing ends. User response: Check your Microsoft Exchange User response: If the Windows NT event log does not services and ensure that they are running properly. help resolve the problem, verify the Exchange Server installation and retry the operation. If the error persists, contact your service representative. ACN5305E Unable to query service information.
Explanation: An attempt to query specific service ACN5354E The database was not found. information failed. Explanation: The specified database name was not System action: Processing stops. found. User response: Check your Microsoft Exchange System action: Processing ends. services and ensure that they are running properly. User response: Verify the command input and retry the operation. If the error persists, contact your service ACN5350E An unknown Exchange error has representative. occurred.
Explanation: An Exchange error has occurred. The ACN5355E The database was not found. Ensure Windows Event Log may contain more information. that the database exists and is spelled System action: Processing stops. correctly with proper capitalization. User response: If the Windows Event Log does not Explanation: The specified database name was not help resolve the problem, verify the Exchange Server found. installation and retry the operation. System action: Processing stops. User response: Ensure that the database exists and is ACN5351E The Exchange server application is not spelled correctly with proper capitalization, and retry registered for backup. the operation. Explanation: The Exchange server application must be registered for backup with the Windows Server. The ACN5356E The database file name is undefined. Windows NT event log may contain more information. Explanation: Every Microsoft Exchange database must System action: Processing ends. specify a database file name. User response: If the Windows NT event log does not System action: Processing stops. help resolve the problem, verify the Exchange Server installation and retry the operation. If the error persists, User response: Verify the database properties and contact your service representative. retry the operation.
ACN5352E The Exchange server application is not ACN5357W The truncation of the transaction log registered for offline restore. failed. Explanation: The Exchange server application must be Explanation: The truncation of the transaction log registered for offline restore with the Windows Server. failed. The Windows NT event log may contain more System action: Processing continues. information. User response: Refer to other messages that are System action: Processing ends. displayed to determine the problem. User response: If the Windows NT event log does not help resolve the problem, verify the Exchange Server installation and retry the operation. If the error persists, contact your service representative.
18 IBM Spectrum Protect for Mail: Data Protection for Microsoft Exchange Server Messages ACN5358E • ACN5500E
ACN5358E A Microsoft Exchange API protocol error ACN5363W ISP Recovery Agent is either at an has occurred. earlier level or not found. The VM backup data query or restore is not Explanation: An unrecoverable Microsoft Exchange issued. API protocol error has occurred. Explanation: Warning: To issue the VM backup data System action: Processing ends. query or restore, update the software. Please upgrade it User response: Contact your service representative. to support this feature. System action: The command is ignored and ACN5359E Unable to get the TEMP environment processing continues. variable. Ensure that the environment User response: variable is set and retry the operation. Explanation: An attempt was made to get the TEMP ACN5364W The license for the Recovery Agent, part environment variable for this system. This attempt of the ISP for Virtual Environments, is failed. either not valid or not found. System action: Processing stops. Explanation: Warning: Without a valid license for the User response: Ensure that the environment variable Recovery Agent, you cannot use parts of Data is set and retry the operation. Protection for Microsoft Exchange Server to recover Microsoft Exchange data from a VM backup. ACN5360E The /RECOVer=APPLYRESToredlogs System action: The software continues to run, but you option is not allowed during a partial cannot use Data Protection for Microsoft Exchange restore. Server to recover Microsoft Exchange data from a VM backup. Explanation: A partial restore was requested with the /RECOVer=APPLYRESToredlogs option. The User response: Verify that the correct license file is in /RECOVer=APPLYRESToredlogs option is not allowed the correct directory. If you use the installation wizard, during a partial restore. the license file should be saved to the correct directory. System action: Processing ends. ACN5365W Restoring from the VM backup is User response: Enter the command to restore the disabled. Restore actions are usually entire component or enter the command without the disabled because of license issues or /RECOVer=APPLYRESToredlogs option. code incompatibility issues. Explanation: Warning: Until the problem is resolved, ACN5361E It is invalid to have an '*' within a you can restore from the backups taken with Data database name. Protection for Exchange. Explanation: An attempt was made to backup a System action: Until the root cause is identified and database that contains an '*'. It is invalid to have an '*' the problem is resolved, the restore action is in a database name. unavailable. After you fix the problem, a restart is not System action: Processing continues, but this database required. will not be backed up. User response: To identify the root cause, verify that User response: Rename the database, otherwise this the .lic file is in the correct path. If the .lic file is not the database cannot be backed up. problem, check the versions of the code. If the recovery agent (client) code is not at the same level as the Data Protection for VMware and Data Protection for ACN5362W The filespace
Chapter 2. Data Protection for Microsoft Exchange Server messages 19 ACN5501E • ACN5814E
failed, along with the HRESULT code of the failure and ACN5501E The WideCharToMultiByte() function possible message associated with that error, is failed. displayed. Explanation: An internal error occurred. System action: Processing stops. System action: Processing ends. User response: If the Windows Event Log does not User response: Retry the operation. If this error help to resolve the problem, stop and restart the persists, contact your service representative. Exchange Information Store and retry the operation.
ACN5502E The restore destination directory path ACN5800E The backup is corrupt. See log file for needs to be fully-qualified. Enter the additional information. command again and specify a Explanation: When attempting to process an Exchange fully-qualified path for the /INTO backup on the IBM Spectrum Protect Server, not all option. required objects were present. The operation cannot Explanation: The /INTO option was specified without proceed. The specific backup affected is logged. a fully-qualified path. System action: Processing stops. System action: Processing stops. User response: Retry the operation with a different User response: Enter the command again and specify backup. a fully-qualified path for the /INTO option. ACN5805E The restore failed. The file already ACN5705W An error was encountered with IBM exists. Delete the existing files or Spectrum Protect API initialization, rc = specify a different restore (/INTO) path. returncode. Explanation: The specified file already exists in the Examine the dsierror.log for more restore (/INTO) path. The RESTOREFILES command is information or determine if the ISP designed not to overwrite existing files. Client is installed properly. System action: The restore operation fails and Explanation: An attempt was made to run setup for processing ends. the IBM Spectrum Protect API. However, errors were encountered. The API is a component of the User response: If you want to restore the specified backup-archive client, which is also known as the VSS file, you must first delete the file that exists in the Requestor. restore (/INTO) path and retry the operation or specify a different restore (/INTO) path and retry the System action: Processing continues. operation. User response: Examine the dsierror.log file to find out more information about the problem. If this file ACN5811E Invalid command. Data Protection for does not exist, it is possible that the ISP API is not Exchange invalid backup type for a VSS installed properly. If this is the case, uninstall the ISP backup request. Client and re-run the configuration wizard. Supported types are full, copy, diff, and incr. ACN5706I The logfile_name log file did not need Explanation: An invalid backup type was specified on pruning. the VSS backup request. Refer to your Data Protection Explanation: The log file specified did not exceed the for Exchange User's Guide for supported backup types. maximum log size and did not need to be pruned. System action: The backup operation is canceled. System action: The log file is not changed. User response: Retry the backup operation specifying User response: The log file will automatically be a supported VSS backup type. Supported types are full, pruned at a later date. If the log file is too large now, copy, diff, and incr. lower the number of days the log entries are retained. ACN5814E Invalid command. Data Protection for ACN5798E MS Exchange API api name failed with Exchange does not support OFFLOAD HRESULT: api retcode. Check the with the combination specified for Windows Application Event log for backup destination and version of more details. Windows. Explanation: A Microsoft Exchange API error occurred Explanation: The OFFLOAD option was specified during an operation. The specific API function that with an unsupported backup destination. Data
20 IBM Spectrum Protect for Mail: Data Protection for Microsoft Exchange Server Messages ACN5815E • ACN5839E
Protection for Exchange only supports offload with a supports restoring backups of type full, copy, diff, and backup destination of ISP or if running on a Windows incr. System 2008 or later, backup destination LOCAL, ISP or System action: The restore operation is canceled. BOTH. User response: Retry the restore operation specifying System action: The backup operation is canceled. a supported VSS backup type. User response: Retry the VSS offloaded backup operation specifying a backup destination of ISP. ACN5819E Multiple backup objects were found for the specified components and backup ACN5815E The VSS operation failed with rc = destination. Use the /OBJECT= and returncode. /BACKUPDESTINATION= options to Check the dsmerror.log file and the identify which specific backup object to Windows Event log for more details. restore. The VSS Provider logs might also Explanation: The backup object specified for the VSS contain more information. restore operation was not specific enough to be unique. Explanation: There was a failure when Data Protection More information is required to restore the correct for Exchange performed the VSS operation. backup object. System action: The VSS operation stops. System action: The restore operation is canceled. User response: Check the dsmerror.log file and the User response: Retry the restore operation specifying Windows Event log for more details. The VSS Provider the /OBJECT= and /BACKUPDESTINATION= logs might also contain more information. If problems parameters. persist, verify that the client acceptor is installed, configured, and running properly on the machine. If ACN5820E There were no Exchange backups found necessary, uninstall the ISP Client and re-run the on the IBM Spectrum Protect server configuartion wizard to reinstall the client acceptor. matching the specified criteria. Explanation: A query was issued to the IBM Spectrum ACN5816E Data Protection for Exchange is not able Protect server to find the Data Protection for Exchange to run VSS operations. You must be backups that match the specified search criteria. No running Exchange Server 2010 or later. backups were found. Explanation: In order to perform VSS operations, Data System action: None. Protection for Exchange verifies that the Exchange Server level is at least Exchange Server 2010. User response: Retry the operation using different criteria. System action: The operation stops. User response: Verify that the prerequisites identified ACN5821E The command is not valid. Data above are met and retry the operation. Protection for Exchange supports restoring the VMVSS FULL backup ACN5817E Missing, blank, or invalid Local type. DSMAGENT Node Name is not Explanation: When the VMVSS restore request is allowed. entered, an invalid backup type is specified. The FULL Explanation: To run VSS operations, Data Protection backup type is supported with Data Protection for for Exchange verifies that the Local DSMAGENT Node Exchange restore backups. Name is specified and valid. This error indicates that System action: The restore operation is canceled. the Local DSMAGENT Node Name is missing, blank, or invalid. User response: Start the restore operation after you specify a supported VMVSS backup type. System action: Processing stops. User response: Set the Local DSMAGENT Node ACN5839E Alternate or recovery database you are Name to a valid value and retry the operation. restoring to does not exist. Explanation: The alternate or recovery database that ACN5818E Invalid command. Data Protection for was specified does not exist on the Microsoft Exchange Exchange only supports restoring VSS Server. backup types of full, copy, diff, and incr. System action: Processing stops. Explanation: An invalid backup type was specified on the VSS restore request. Data Protection for Exchange User response: Verify that the target database exists
Chapter 2. Data Protection for Microsoft Exchange Server messages 21 ACN5843I • ACN5910E and the database has been dismounted before retrying ACN5907E Initializing the MAPI subsystem failed. the restore. Verify that the mapi32.dll is installed on the system and that MAPI is enabled for ACN5843I No backups were found for the database your mailboxes.
22 IBM Spectrum Protect for Mail: Data Protection for Microsoft Exchange Server Messages ACN5911E • ACN5921E
Insufficient privilege to access mailbox Resolution: ACN5915W Unable to obtain the Microsoft Ensure that the administrative ID that you are using Exchange Server version running on to restore data has the correct privileges, and has an your system. Microsoft Exchange 2013 is active mailbox on the system. Microsoft Exchange being assumed. Unexpected results may 2003 requires Exchange Administrators and Local occur. Administrators permissions, and Microsoft Exchange 2007 requires Exchange Organization Explanation: An attempt was made to determine the Administrators, Local Administrators. Microsoft level of Microsoft Exchange Server running on the Exchange 2010 requires Organization Management current system. This attempt failed. and Local Administrators permissions to resolve this System action: Processing continues. However, issue. unexpected results may occur. Exchange server where mailbox database is located is not available or down Resolution: Verify that User response: If the operation fails or produces access to Exchange Server using Exchange unexpected results, verify that Microsoft Exchange Management Console (Exchange 2007) or Exchange Server is correctly installed on the system, and retry the System Manager (Exchange 2003). operation. Microsoft Information Store service is not running Resolution: Verify that Microsoft Exchange ACN5917I The mailbox history has been Information Store service is running through successfully updated on the ISP Server. computer management Services. Start the service if it is not running. Explanation: The mailbox location history stored on the ISP Server was compared to the current mailbox Microsoft Exchange System Attendant service is not location information in the Active Directory and running Resolution: Verify that Microsoft Exchange updated accordingly. This operation is performed to System Attendant service is running through help facilitate individual mailbox restore operations. computer management Services. Start the service if it is not running. System action: None User response: None ACN5911E The MAPI subsystem has experienced a network failure. Verify that you are ACN5918W The mailbox history did not update accessing the correct Exchange server, successfully on the ISP Server. and that the Exchange server has the Client Access Role installed. Also check Explanation: An attempt was made to update the that the /CLIENTACCESSSERVER mailbox location history stored on the ISP Server. This parameter is correct. operation is performed to help facilitate individual mailbox restore operations. Problems were encountered Explanation: Data Protection for Exchange tried to during the update attempt. connect to Exchange, but experienced a network failure. System action: The mailbox history is not updated, System action: Processing stops. but processing continues. User response: Verify that you are accessing the User response: Verify the following: correct Exchange server, and that the Exchange server has the Client Access Role installed. Also check that the the Active Directory configuration /CLIENTACCESSSERVER parameter is correct. the Data Protection for Exchange node username and password ACN5912E The MAPI subsystem has experienced a the proxynode configuration on the ISP Server failure. Explanation: The MAPI subsystem has experienced an ACN5921E Data Protection for Exchange requires a unknown error. user with Organization Management privileges. System action: Processing stops. For mailbox restores, the user must also User response: The problem is most likely a problem have an active mailbox. with the configuration of the recovery user's mailbox or Explanation: Mailbox restore operations requires a the MAPI configuration on your system. Verify that user with Organization Management privileges, and an both meet the requirements specified in your user active Exchange mailbox. documentation. System action: Processing stops. No mailboxes are restored. User response: Either log on as a user with a mailbox that has Organization Management privileges, or add
Chapter 2. Data Protection for Microsoft Exchange Server messages 23 ACN5922E • ACN5935W an active mailbox for the current user. ACN5929E The Microsoft Exchange Server MAPI Client and Collaboration Data Objects ACN5922E The mailbox 'mailboxname' was not (MAPICDO) download is not installed. found. Download and install the latest Microsoft MAPICDO from the Explanation: The mailbox specified for the mailbox Microsoft website before running restore operation or the destination mailbox was not mailbox restore operations. found in the Active Directory or in the mailbox history information stored on the ISP Server. Explanation: Microsoft Exchange Server MAPI Client and Collaboration Data Objects (MAPICDO) download System action: The specified mailbox is not restored. is required for mailbox restore operations. User response: Verify that the specified mailbox name System action: The specified mailboxes are not is correct. Make sure that you are using the mailbox restored. alias when specifying the mailbox name. After correcting the mailbox name, retry the mailbox restore User response: Verify that the Microsoft Exchange operation. If this mailbox restore is for a deleted or Server MAPI Client and Collaboration Data Objects moved mailbox, you might retry the mailbox restore (MAPICDO) download is installed. operation using the 'MAILBOXOriglocation' option. Also, make sure that the database is restored into the ACN5930E The requested MAPI message service recovery database properly. was not found. Explanation: The MAPI message service was not ACN5923E An unknown mailbox name was found. This is most likely due to the service not being specified or the mailbox backup was not defined in your local MAPISVC.INF file. found in the recovery database. Verify that the mailbox name is correct. If the System action: The mailbox restore operation has specified mailbox name is correct, verify failed. that it has been successfully backed up. User response: Verify that the requested MAPI Explanation: The mailboxes specified for the mailbox message service is defined in your local MAPISVC.INF restore operation were not found in the Active file. If this error resulted from trying to restore to a Directory or in the mailbox history information stored Personal Folders (.pst) file, look for the section "MSPST on the ISP Server. If the specified mailboxes exist in MS" in this file. If it is not defined, add the message Active Directory, then the database backup was not service to your MAPISVC.INF file and run the found. command again. System action: The specified mailboxes are not restored. ACN5932E The recovery database cannot be created because the TEMP environment variable User response: Verify that the specified mailbox is set to an invalid directory. names are correct. Make sure that you are using the mailbox alias when specifying the mailbox names. After Explanation: The TEMP environment variable is set to correcting the mailbox names, retry the mailbox restore an invalid directory. operation. If this mailbox restore is for a deleted or System action: Processing stops. moved mailbox, you might retry the mailbox restore operation using the 'MAILBOXOriglocation' option. User response: Verify that the TEMP environment Also, make sure that the database is restored into the variable points to valid and accessible directory and try recovery database properly. If specified mailbox name again. is correct, verify that it has been successfully backed up. ACN5935W The mailbox restore operation completed sucessfully; however not all ACN5924E There were no usable backups found. of the mailbox items were restored. Run the mailbox restore operation again on Explanation: The mailbox restore operation failed the mailboxes that reported partial because no usable backups were found. completion, or use mailbox filters to System action: No mailboxes are restored. restore a smaller subset of messages. User response: Verify that you have specified the Explanation: The mailbox restore operation has only correct TCPServeraddress and node name, and retry partially completed. The messages that were restored the operation. were restored correctly, but some items were not restored. This failure might be because there were too many items to restore in one operation.
24 IBM Spectrum Protect for Mail: Data Protection for Microsoft Exchange Server Messages ACN5948E • ACN5980E
System action: Processing stops. Use the configuration wizard to install or locate the proper license. User response: Run the mailbox restore operation again on the mailboxes that reported partial Explanation: To perform data protection operations to completion, or use mailbox filters to restore a smaller the ISP server, subset of messages. a valid license for Data Protection for Exchange (called excclient.lic) must be installed. The license should be installed in the Data Protection ACN5948E An attempt to query detailed managed for Exchange installation directory. capacacity failed. System action: Processing stops. Explanation: User response: Use the configuration wizard to install System action: or locate the proper license. User response: ACN5977E The /BACKUPDESTINATION ACN5972T TDPEXCC RESTOREMailbox parameter cannot be 'ISP' when mailbox-name[,mailbox-name2,mailbox- performing data protection operations name3,...] using a IBM Spectrum Protect Snapshot where mailbox-name can be: stand-alone server. an alias or display name Explanation: Data protection commands default to [/CLIENTACcessserver=client-access- /BACKUPDESTINATION=LOCAL when performed server-name] against a IBM Spectrum Protect Snapshot stand-alone (default: local Client Access Server) server. IBM Spectrum Protect Snapshot supports no [/CONFIGfile=tdpexc.cfg|filename] other values for these parameters. It is not necessary to (default: tdpexc.cfg) specify this parameter. [/DAGNODe=nodename] [/EXCLUDEDUMPster] (default: No) System action: Processing stops. [/FCMOPTFile=dsm.opt|filename] User response: Retry the command removing the (default: dsm.opt) /BACKUPDESTINATION parameter. [/FROMArchive] [/KEEPRdb=Yes|No] (default: No) [/LOGFile=tdpexc.log|logfilename] ACN5979I Non-Unicode .pst files are not (default: tdpexc.log) supported with this version of [/LOGPrune=60|n|No] (default: 60) Microsoft Exchange. Instead, the mailbox is restored to a Unicode .pst file. ACN5975E A valid IBM Spectrum Protect Snapshot license file could not be located. Explanation: Non-Unicode .pst files are not supported Data protection operations to a IBM with version 2016 of Spectrum Protect Snapshot virtual server Microsoft Exchange. The mailbox is automatically are not allowed. restored to a .pst Unicode file instead. Explanation: To perform data protection operations to a IBM Spectrum Protect Snapshot virtual server, a valid System action: Processing continues. license must be installed in the IBM Spectrum Protect Snapshot installation directory. This license file is User response: No action is required. named fcmclient.lic. System action: Processing stops. ACN5980E The mailbox filter options specified for the mailbox restore are not User response: Verify that the fcmclient.lic file is supported with this version of Microsoft installed and retry the operation. Exchange. Explanation: When restoring mailbox content, only the ACN5976E A valid Data Protection for Exchange Folder Name mailbox filter license file could not be located. option is supported with version 2016 of Microsoft Data Protection for Exchange is not Exchange. licensed to run data protection operations to the ISP server. System action: Processing stops. With the current licenses only data User response: Specify a folder name as the mailbox protection operations to a IBM Spectrum filter and run the mailbox restore operation again. Protect Snapshot stand-alone server can be run.
Chapter 2. Data Protection for Microsoft Exchange Server messages 25 ACN5981I • ACN6012W
User response: When resolving this problem, do not ACN5981I The mailbox was restored successfully. delete or change any files or directories created by ISP Removal of the temporary folder software. Attempt to access the files and directories is in progress. referred to in this message. Check the setting for the Explanation: After the mailbox is restored successfully, TSMMOUNT environment variable. If you update the the temporary mailbox folder is automatically removed. value to correct a problem, restart the system to ensure that all ISP services are accessing the updated setting. System action: Processing continues. User response: No action is required. ACN5988W The recovery agent CLI cannot dismount the VMVSS mount point:
User response: Ensure there are sufficient system ACN5994E Data Protection for Exchange is only resources and run the command again. licensed to run data protection operations ACN5986I Database
26 IBM Spectrum Protect for Mail: Data Protection for Microsoft Exchange Server Messages ACN6027E • ACN6038I
System action: The restore operation continues, but steps, please consult the Data Protection only the files are restored. for Exchange documentation for details. Do you want to continue with the User response: After the restore completes, you can restore operation? recreate the database on the Exchange Server from the restored files. Explanation: When restoring a Database Availabilty Group (DAG) database, additional steps must be taken in order to suspend the database copy and update the ACN6027E mapi32.dll has build version build version. database copy prior to bringing it online. Expected expected build version or higher. System action: None. Explanation: The correct build version of Messaging Application Programming Interface library mapi32.dll User response: Consult the Data Protection for is required for mailbox restore operations. Exchange or Microsoft documentation for details. System action: The mailbox restore operation has failed. ACN6031I Excluding
Chapter 2. Data Protection for Microsoft Exchange Server messages 27 ACN6039E • ACN6067E will be skipped from backup. the exclude option for future operations. System action: Processing continues, but the specified storage group is skipped. ACN6065E The mount backup command failed. Verify that a valid mount point and User response: None. backup is specified. For more information, see the ACN6039E An error has occurred while mounting dsmerror.log file. or dismounting a database. Explanation: The mount backup command failed. The Explanation: An error was detected while mounting backup specified might be mounted. In addition, the or dismounting a database. drive to map to might be in use. The directory to contain the mount point directories for all snapshots System action: Errors were detected while mounting needs to be an empty NTFS directory that does not or dismounting a database. contain hidden system files or directories. User response: Please check the Windows Event Log System action: Processing stops. for any Exchange errors. If this was a mount problem during a restore, please verify the correct /RECOVer User response: Check to make sure that the backup option value was used, and the correct sequence of the specified is not mounted and that the drive to map to Exchange transaction logs. Please resolve any problems, is available. Repeat the command using an empty and retry the operation. If the errors persist, contact NTFS directory as the snapshots mount points your service representative. directory.
ACN6040W Component
28 IBM Spectrum Protect for Mail: Data Protection for Microsoft Exchange Server Messages ACN6068I • ACN6088W
ACN6068I
Chapter 2. Data Protection for Microsoft Exchange Server messages 29 ACN6091W • ACN6099W of the mailbox. The MAPI operation deleteFolder ACN6095T There is no existing recovery database returned MAPI_W_PARTIAL_COMPLETION. found... System action: The temporary folder is partially Explanation: The /USEEXISTINGRDB value is YES. removed, and processing continues. but no existing recovery database found. User response: Manually delete the temporary folder. System action: Processing continues. User response: no action needed. ACN6091W The mailbox 'mailboxname' was not found in the existing recovery database ACN6096T Existing recovery database recovery Explanation: The parameter USEExistingrdb is set to database name is being removed... YES, but the mailboxes that were specified for the mailbox restore operation are not found in the existing Explanation: The /USEEXISTINGRDB value is NO. recovery database. Remove the existing recovery database . System action: The specified mailbox is not restored. System action: Processing continues. User response: Verify that the specified mailbox name User response: no action needed. is in existing recovery database. ACN6098E The restore destination is not valid for ACN6092W An mailbox name which was not found the public folder mailbox mailboxname. in the existing recovery database. Verify The mailbox is bypassed during restore that the mailbox name is correct. If the processing. specified mailbox name is correct, verify Explanation: The public folder mailbox must be that it has been in existing recovery restored to a public folder mailbox that is online on the database. Exchange Server. The public folder must be restored to Explanation: The mailboxes specified for the mailbox an existing online public folder. And the online public restore operation were not found in existing recovery folder must have the same folder path as the public database. folder to be restored. If you specify the MAILBOXRESTOREDESTination option when you System action: The specified mailboxes are not restore a public folder mailbox, you must specify an restored. online public folder mailbox as the target mailbox User response: Verify that the specified mailbox name name, and do not specify a target folder name. is in existing recovery database. System action: Restore processing continues, but the mailbox is bypassed. ACN6093T Recovery database recovery database name User response: Set the exists on the Exchange Server... MAILBOXRESTOREDESTination to a valid value and Explanation: The /USEEXISTINGRDB value is YES. retry the operation. Restore the mailbox using the existing recovery database . ACN6099W The value for the mailboxfilter option is System action: Processing continues. not supported for the public folder mailbox and the option is ignored: User response: no action needed. unsupportedfilter Explanation: The mailboxfilter option that you entered ACN6094E The option KEEPRdb is set to Yes, but is not supported for the public folder mailbox. Data the mailboxes are not in the same Protection for Exchange ignores the filter and database. processing continues. Explanation: The option KEEPRdb is set to Yes, but System action: Data Protection for Exchange ignores the mailboxes are not in the same database. the filter and processing continues. System action: Processing ends. User response: Provide a supported value for the User response: View any other messages that were mailboxfilter option displayed. Fix any of the problems indicated and enter the command again.
30 IBM Spectrum Protect for Mail: Data Protection for Microsoft Exchange Server Messages ACN6100E • ANS6108E
ACN6100E The archive mailbox 'mailboxname' was ACN6104E The option USEExistingrdb is set to Yes, not found. but the existing recovery database is offline and cannot be mounted. Explanation: The archive mailbox specified for the mailbox restore operation was not found in the Active Explanation: The option USEExistingrdb is set to Yes, Directory or in the mailbox history information stored but the existing recovery database is offline and cannot on the ISP Server. be mounted. System action: The specified archive mailbox is not System action: Processing ends. restored. User response: Check the integrity of the Recovery User response: Verify that the specified mailbox name Database and try mounting it manually. is correct. Make sure that you are using the mailbox alias when specifying the mailbox name. After ANS6105E The backup does not support restore the correcting the mailbox name, retry the mailbox restore mailbox with /mountrw. operation. Also, make sure that the database is restored into the recovery database properly. Explanation: The backup does not support restore the mailbox with /mountrw. ACN6101W The value for the mailboxfilter option is System action: The operation fails. Please restore the not supported for the archive mailbox without the mountrw option. mailbox and the option is ignored: unsupportedfilter User response: Please use normal restore method. Explanation: The mailboxfilter option that you entered is not supported for the archive ANS6106I The mount point is still existing on mailbox. Data Protection for Exchange ignores the filter local machine, use this command to and processing continues. remove it manually TDPEXCC UNMOUNT BACKup System action: Data Protection for Exchange ignores Remove-Mount-Command the filter and processing continues. User response: Provide a supported value for the ANS6107E The database "db-name" cannot be mailboxfilter option restored because the selected snapshot backup can only be used for mailbox restore operations. ACN6102E Archive mailbox GUID 'mailboxname' is not valid as input Explanation: The selected snapshot backup is a if /FROMArchive is specified, or as Mailbox Restore Only type backup. It does not support mailbox restore destination. database restore operations. A snapshot backup becomes a Mailbox Restore Only type backup after the Explanation: Archive mailbox GUID is not valid as backup is mounted using the /MOUNTRW=YES and input if /FROMArchive is specified, or as mailbox /USESNAPOFASNAPTOMOUNT=NO options. During restore destination. such mount operation, the snapshot backup is mounted System action: The specified mailbox is not restored. with read-write access and the backup data is modified. A backup with modified data does not support User response: Specify the primary mailbox GUID as database restore operations. input. System action: Processing continues, but the database restore operation specified as a Mailbox Restore Only ACN6103W A mailbox was not found in the type backup is skipped. recovery database. Verify that mailbox is valid and logon at least once. User response: To restore the database, use an alternative backup that supports database restore Explanation: The mailboxes specified for the mailbox operations. restore operation were not found in recovery database. System action: The specified mailboxes are not ANS6108E The mailbox restore operation failed. restored. The local COPY backup is already User response: Verify that the specified mailbox name mounted. is valid and logon at least once. Explanation: The restore operation cannot overwrite an already-mounted backup. System action: The restore operation fails and processing ends.
Chapter 2. Data Protection for Microsoft Exchange Server messages 31 ANS6109E • ACN6114W
User response: To restore the mailbox with the before running any further mailbox restore operations. /MOUNTRW option, unmount the already-mounted COPY backup, then run the mailbox restore command ACN6113W You have selected a read-write Mount with the /MOUNTRW option again. operation. This operation will modify the contents of your original backup. ANS6109E The directory path specified for The backup will be marked as Mailbox mounting the local COPY backup is not Restore Only and database restore valid. Enter a valid directory path. operations will no longer be supported. Explanation: The directory path specified as the Explanation: A snapshot backup becomes a Mailbox mount point for the local COPY backup is not valid. Restore Only type backup after the backup is mounted using options /MOUNTRW=YES and System action: The restore operation fails and /USESNAPOFASNAPTOMOUNT=NO. During such a processing ends. mount operation, the snapshot backup is mounted with User response: To restore the mailbox with the read-write access and the original backup data is /MOUNTRW option, enter a valid directory path as modified. A backup with modified data does not the mount point for the local COPY backup, then run support database restore operations the mailbox restore command with the /MOUNTRW System action: The backup will be marked as a option again. Mailbox Restore Only backup. User response: Do not use the Mailbox Restore Only ACN6110W Data Protection for Exchange cannot backup to perform database restore operations. unmount the backup on mount point:
32 IBM Spectrum Protect for Mail: Data Protection for Microsoft Exchange Server Messages Appendix. Accessibility features for the IBM Spectrum Protect product family
Accessibility features assist users who have a disability, such as restricted mobility or limited vision, to use information technology content successfully. Overview
The IBM Spectrum Protect family of products includes the following major accessibility features: v Keyboard-only operation v Operations that use a screen reader
The IBM Spectrum Protect family of products uses the latest W3C Standard, WAI-ARIA 1.0 (www.w3.org/TR/wai-aria/), to ensure compliance with US Section 508 (www.access-board.gov/guidelines-and-standards/communications-and-it/ about-the-section-508-standards/section-508-standards) and Web Content Accessibility Guidelines (WCAG) 2.0 (www.w3.org/TR/WCAG20/). To take advantage of accessibility features, use the latest release of your screen reader and the latest web browser that is supported by the product.
The product documentation in IBM Knowledge Center is enabled for accessibility. The accessibility features of IBM Knowledge Center are described in the Accessibility section of the IBM Knowledge Center help (www.ibm.com/support/ knowledgecenter/about/releasenotes.html?view=kc#accessibility). Keyboard navigation
This product uses standard navigation keys. Interface information
User interfaces do not have content that flashes 2 - 55 times per second.
Web user interfaces rely on cascading style sheets to render content properly and to provide a usable experience. The application provides an equivalent way for low-vision users to use system display settings, including high-contrast mode. You can control font size by using the device or web browser settings.
Web user interfaces include WAI-ARIA navigational landmarks that you can use to quickly navigate to functional areas in the application. Vendor software
The IBM Spectrum Protect product family includes certain vendor software that is not covered under the IBM license agreement. IBM makes no representation about the accessibility features of these products. Contact the vendor for accessibility information about its products.
© Copyright IBM Corp. 1995, 2017 33 Related accessibility information
In addition to standard IBM help desk and support websites, IBM has a TTY telephone service for use by deaf or hard of hearing customers to access sales and support services:
TTY service 800-IBM-3383 (800-426-3383) (within North America)
For more information about the commitment that IBM has to accessibility, see IBM Accessibility (www.ibm.com/able).
34 IBM Spectrum Protect for Mail: Data Protection for Microsoft Exchange Server Messages Notices
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38 IBM Spectrum Protect for Mail: Data Protection for Microsoft Exchange Server Messages Glossary
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© Copyright IBM Corp. 1995, 2017 39 40 IBM Spectrum Protect for Mail: Data Protection for Microsoft Exchange Server Messages
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