NETSUITE for RETAIL Designed to Satisfy Your Omnichannel Shoppers

NETSUITE FOR RETAIL Designed to Satisfy Your Omnichannel Shoppers

Why Run Your Retail Business on NetSuite? Key Benefits One complete system covering POS, Today’s consumers are more ecommerce, CRM and marketing, inventory demanding than ever. They want to and order management, business shop whenever and however they intelligence, and financials. please through any channel—without • Single platform across all channels: º Store sacrificing choice, convenience º Web or price. Establishing an effective º Mobile omnichannel strategy can deliver º Call Center substantial and tangible results for • Provides visibility across your your retail business. entire business. • Delivers a single view of the customer Forrester Research estimates that across all channels. on average, cross-channel shoppers spend 30% more than single- channel shoppers.

www.netsuite.com NetSuite for Retail Provides: • A single, integrated solution to manage your In-Store Point of Sale entire retail business. • Full featured, easy to use POS • Omnichannel servicing • Complete 360-degree view of the customer across all channels and touchpoints. • Digital selling tool • Mobile-ready • Support multiple locations, channels and brands from a single platform. • 360-degree customer view • Enterprise wide inventory visibility • A full featured and mobile-ready POS. • Powerful ecommerce capabilities on any device. Transform the In-Store Experience NetSuite transforms the in-store experience • Central management of all pricing and delivers true omnichannel shopping and promotions. with a modern POS solution that unifies the • Real-time inventory visibility across physical and digital shopping experiences. all channels. Using a mobile device, empower your sales associates with complete inventory and • Cross-channel order management customer information to engage customers and fulfillment. more effectively, drive more sales and provide • Marketing tools to target and segment offers. a satisfying shopping experience. • Easy customization for your specific retail requirements. • A lower cost and less hassle than on-premise retail systems. According to Forrester Research, 68% of US multi-channel shoppers are more likely to purchase from a brand whose products are available through multiple channels.

© Oracle | Terms of Use and Privacy Page 2 Deliver Seamless Cross-Channel Functionality 360 Customer View Support cross-channel processes such as buy • Connect customer interactions online/pickup in store, buy online/return to • Cross-channel management of customer store and order in store/fulfill from anywhere. • Lifetime order history NetSuite’s single commerce platform enables • Targeted and personalized marketing you to bridge the gap across channels and satisfy today’s consumers. Online Commerce • Optimized web stores for smartphones, Get Closer to Your Customers tablets and desktops With NetSuite, you get a 360-degree view • Multi-site and multi-country support from a of each customer so that you can deliver single account personalized service, build customer loyalty • B2B and B2C web stores on the and provide a relevant, engaging shopping same platform experience with your brand. See their purchase • Multiple payment options history and communications with your company and whether they interacted with your brand • Dynamic merchandising online, at a brick-and mortar store location • Powerful search and guided navigation or with a sales representative. Provide • Self-service account management personalized marketing to your customers based on their purchase history or demographics. Offer customers self-service options to view NetSuite makes it easy to deliver a their online purchase history, reorder and find personalized and engaging experience to answers to their questions 24/7. your customers online with any device— desktop, smartphones and tablets, using our Engaging Online Commerce Experiences SuiteCommerce platform. Across All Devices Build a high-impact web store from the ground up with simple-to-use tools. A full featured web store integrates directly into your business, eliminating time spent manually transferring orders from your web store to inventory, shipping and accounting. Promotions and discounts are quickly and easily extended to the web, and tax and shipping charges for

© Oracle | Terms of Use and Privacy Page 3 online and offline sales are kept consistent. You can manage multiple web stores and Optimize Business Operations catalog businesses all in one place—and • GL, accounts receivable, accounts payable NetSuite enables a global web presence, with • Inventory management and fulfillment multiple language and currency options plus • Time and billing built-in customs documentation for shipping. • Purchasing Order Management is the Heart of • Pick/pack/ship Your Business • Drop shipment/special order Meet customer expectations to buy, fulfill and return anywhere while maximizing profitability • Integrated FedEx, UPS and USPS shipping functionality by centralizing order management and having a single view of inventory across all Business Intelligence channels and the supply chain. NetSuite Order • Single data source from all channels Management provides the ability to meet • Analyze results and identify trends in and exceed rising customer expectations channels, suppliers and customer behavior for omnichannel fulfillment while boosting • Gain actionable insights from smarter profitability and optimizing inventory. decision-making organization wide Manage Marketing Campaigns • Measure marketing and Promotions campaign effectiveness NetSuite offers extensive marketing campaign • Role-based dashboards and promotional capabilities to help you find • Real-time key performance Indicators new customers, encourage repeat business • Direct drill-down and increase average sale size. You can create and execute highly targeted, personalized email campaigns within NetSuite, as well as manage paid and online search and affiliate marketing. With closed-loop marketing, you can see revenues and understand ROI for all campaigns in real-time. NetSuite’s automated upsell and cross-sell functionality lets you offer add-on products at the register or in the web store. NetSuite also provides promotional capabilities such as multiple discounting options, volume pricing and customer-specific discounts.

© Oracle | Terms of Use and Privacy Page 4 See a Unified View of Your Business Manage by Metrics With NetSuite, transaction data flows from Retailers can manage their businesses with all of your retail channels to your warehouse key metrics and make timely, fact-based and procurement departments. Invoice and decisions with dashboard analytics ranging expense data flows to the finance department from inventory and sales reports to expenses and customer data flows to the marketing and marketing campaign ROI. All statistics department. This gives the appropriate people can be viewed as key performance indicators in your organization real-time visibility into sales, (KPIs), graphical report snapshots and trend inventory and customers across all channels graphs in real-time. and facilitates better decision-making.