Tagbilaran City Citizen's Charter

I. Mandate The City Government of Tagbilaran adheres to the mandate of the Local Government Code of 1991 which allows power to local governments to ensure the preservation and enhancement of culture, promotion of health and safety, right of people to a balanced ecology, development of technological capabilities, improvement of public morals, economic prosperity and social justice, full employment of residents, peace and order, and the convenience of inhabitants.

II. Vision A highly urbanized, resilient and livable city by 2030.

III. Mission To enrich the eco-cultural heritage, enhance sustainable and inclusive socio- economic growth and build a resilient community anchored in responsive governance and active multi-stakeholder participation.

IV. Service Pledge We, the officials and employees of the City Government of Tagbilaran, do hereby swear and pledge to serve with a badge of excellence. We are committed to thrive in a culture of professionalism and competence in an enabling working environment. Our organization will strive to be well-defined and responsive to the ever-changing needs of the times. We are committed to build empowered partnerships that would propel our development goals to fruition. We will always ensure that responsive laws are implemented as we dedicate ourselves to a transparent and accountable governance, guaranteeing efficient service delivery. The Tagbilaran City Government and the rest of its personnel has made Infrastructure one of its major thrusts, and in so being, will develop adequate infrastructure projects for both social and economic growth. Business is an integral part of Tagbilaran City; thus, the City Government is dedicated to support the development and expansion of MSMEs and grow the pool of educated Tagbilaranons towards being highly skilled. Through these initiatives, we are focused and resolved to generate sufficient funds through expanded sources, with the end view of upholding sound financial management. We are in pursuit in attaining these goals to have a vibrant economy, green and well-balanced environment, and a high quality of life.

LIST OF SERVICES

City Mayor’s Office External Services Approval to Rent and Use City Government’s Facility and Equipment 14 Financial Assistance 16 Issuance of Various Certifications 18 Internal Service Issuance of Travel Order 22

City Mayor’s Office – City Information and Technology Division Internal Services Graphic Lay-out and Design 25 Hardware and Software Repair and Maintenance 27 Network Management, System and Database Server Maintenance 29 Software Development 31 Website Updating and Maintenance 34 Video Editing 36

City Mayor’s Office – Barangay Affairs and Constituency Division External Services Baskog nga Barangay Health Program (BABA Health Card Program) 39 Burial Assistance 44 City Scholarship Program 46 Hiring of Job Order Employees 52 Medical Assistance 55

City Mayor’s Office – Public Employment Services Office External Services Assistance in the Conduct of Special Recruitment Activity 58 Job Matching and Referral of Walk-in Applicants 61 Posting of Job Vacancies 63 Skills Training Referral 65 Internal Service Submission of PESO Monthly Report 68

City Mayor’s Office – Tourism Section External Services Facilitation of Request for Tours 71 Standards and Regulatory Services 72 Tourism Promotions Assistance and Marketing Services 74

City Mayor’s Office – City Events, Culture and Arts Section External Service Provision of Technical Assistance to Existing Culture and Arts Projects 76

City Mayor’s Office – Business Permit and Licensing Office External Services Issuance of Certification 79 Issuance of Delivery Van/Vehicle Permit 80 Issuance of Mayor’s Permit for Fisher Folks 82 Issuance of New Business Permit 84 Issuance of New Business Permit (eBusiness Permit – Online) 86 Issuance of Special Permit (Motorcade, Parade, Events, Fire/Earthquake Drills and the like) 88 Issuance of Special Permit (Tarpaulin Advertisements or Other Merchandising) 90 Renewal of Business Permit 92 Renewal of Business Permit (eBusiness Permit – Online) 94 Renewal of Motorized Tricycle Operator Franchise 96 Renewal of Motorized Tricycle Operator Mayor’s Permit 98

City Mayor’s Office – City Youth Development Office External Services Accreditation of Youth Program 101 Provision of Assistance on Engagements and Trainings 103 Provision of Technical Assistance to Youth Organizations 104 Provision of Technical Support to Stakeholders and Other Government Agencies 106 Internal Services Evaluation and Assessment of Youth Programs of Accredited Youth Organizations and SK Councils 108 Provision of Logistics Assistance to Accredited Youth Organizations and SK Councils 110

City Mayor’s Office – City Livelihood and Community Development Unit Internal Service Act as Secretariat of the Tagbilaran City Livelihood Council 112 External Service Provision of Technical Assistance to Existing Livelihood Projects 115

City Vice-Mayor’s Office External Services Posting of Pertinent Documents on the Bulletin Board 118 Receipt of Pertinent Documents for Appropriate Action 119

Internal Services Approval of the Release of Funds 121 Posting of Pertinent Documents on the Bulletin Board 123 Receipt of Pertinent Documents for Appropriate Action 124 Release of Legislative Measures 125

Office of the Sangguniang Panlungsod Secretary External Services Provision of Copies of Approved Ordinances, Resolutions, Minutes/ Journal of Proceedings of Session and Committee Reports 127 Legislative Tracking Services 129 Receiving of Documents (Petitions, Requests, Messages and Communications) to be Calendared in the Agenda/Order of Business of the Session 131 Internal Services Receiving of Committee Reports and Proposed Ordinances and Resolutions to be Calendared in the Agenda 133 Use of Sandugo SP Session Hall 134

City Administrator’s Office External Services Approval of Special Permits (Parade, Motorcade, Sports Events, Activity or Program with Crowds) 136 Burial Permit at Barangay Tiptip Public Cemetery 138

City Accountant’s Office Internal Services Issuance of Tax Certificates 140 Receipt and Checking of Barangay Financial Documents 141 Receipt, Checking and Recording of Financial Documents 143 Signing of Clearance 146

City Agriculture and Veterinary Office External Services Check Up of Pet 148 Issuance of Fishing Permit Certificate 149 Issuance of Veterinary Health Certificate 150 Rabies Vaccination and Dog Registration 151 Release of Impounded Pet 152 Spay and Neuter of Pet 153 Surrender of Pet 154

City Assessor’s Office External Services Annotation, Cancellation of Loans or Mortgages, Notice of Adverse Claims, Notice of Tax Liens on Tax Declaration 156 Securing Assessment of New Assessed or Reassessed Building and Machinery 157 Securing Certified True Copy of Tax Declaration, Certification as to Landholding or No Landholding, Improvement or No Improvement, Lot or Building History and History of Lots and Buildings 158 Securing History of Lot and Building Based on Record of Assessment 160 Securing Owner’s Copy of Transferred Tax Declaration, Revisions and Conversions of Lots and Buildings 162 Securing Sketch Plan and Vicinity Plan – Single Transaction 165 Verification of Lot Location and Property Index Number 166

City Budget Office Internal Services Processing of Activity Design 168 Processing of Authority to Hire thru Job Orders 170 Processing of Obligation Request 172 Processing of Purchase Request 174

City Civil Registrar’s Office External Services Application and Issuance of Marriage License 177 Correction of entries in the Geographical, Statistical Portion and/or Registry Number in the Birth/Marriage/Death/ Fetal Death Certificate 182 Issuance of Certification/Certified True Copy of Birth, Death and Marriage Certificate 185 Out-of-Town Delayed Registration/Reporting of Birth 187 Petition for Change of Name-CFN 191 Petition for Correction of Clerical Error in the Birth/Marriage/ Death Certificate 197 Petition for Correction of Gender/Sex and Birth Date (Day and Month Only) 203 Processing/Filing for Registration of Affidavit to Sue the Surname of the Father (RA No. 9255) 209 Processing/Filing for Registration of Legitimation (Family Code and RA No. 9858) 213 Processing/Filing of Supplemental Report in the COLB, COM, COD or Fetal Death 218

Registration/Annotation of Court Orders/Decrees (Adoption/Annulment/Nullity of Marriage/Correction of Clerical Error/Cancellation of Civil Registry/Cancellation of Legitimation/To Use the Surname of the Father, etc.) 221 Registration of Births for On-Time and Delayed Report 225 Registration of Death for On-Time and Delayed Report 229 Registration of Marriage (COM) On-Time and Delayed Report 233 Request for PSA Endorsement of Birth, Death and Marriage Certificate 237

City Disaster Risk Reduction and Management Office External Services Decontamination Service 241 CCTV Review 242 Emergency Medical Response 243 Issuance of Hazard Certification 244 Medical Transport 245 Tree Pruning and Cutting 246 Water Rationing and Delivery 247

City Economic Enterprise Office External Services Application for Business Permit 249 Application for New Service Connection 251 Application for Special Permit 253 Customer Service 255 Leak Repair 256 Slaughtering Services 257

City Engineer’s Office External Services Issuance of Accessory Permits 260 Issuance of Building Permit and Ancillary Permits 266 Issuance of Certifications 269 Issuance of Occupancy Permit 271 Issuance of Road Right of Way Certification 273 Material Testing 275 Preparation of Feasibility Study, Detailed Engineering Design, Detailed Estimates and Program of Work 277 Road Infrastructure Maintenance 279 Street Lighting Maintenance 281 Surveying 283 Internal Services Artesian Repair and Plumbing 286 Building Infrastructure Maintenance 288

City General Services Office External Services Provision of Equipment, Tents, Tables, Chairs, Stage, Sounds System and Sports Equipment 291 Request for Heavy Equipment 292 Request for Transportation Services 293 Internal Services Facilitation of LTO Registration of City Government Vehicles and Insurance for City Government Buildings 295 Issuance of Deliveries 297 Issuance of Property Acknowledgement Receipt (PAR) and Inventory Custodian Slip (ICS) 298 Processing of Property Return Slip (PRS) 299 Provision of Equipment, Tents, Tables, Chairs, Stage, Sounds System and Sports Equipment 301 Request for Fuel and Lubricants 302 Request for Heavy Equipment 303 Request for Transportation Services 304 Request for Vehicle Repair 305 Signing of Agency Clearance Pertaining to Property and Other Related Accountabilities 306 Undertaking of Minor Building Repairs and Maintenance Cleaning of Air- Conditioning Units 307

City Health Office External Services Consultation at the Barangay Health Stations 309 Consultation at the City Health Office 310 Dental Services 312 Expanded Program for Immunization (EPI) at the Barangay Health Stations 314 Family Planning 316 Issuance of Death Certificate 317 Issuance of Medical Certificate 319 Issuance of Medico-Legal Certificate 320 Laboratory Services 321 Maternal Care (Pre-Natal and Post-Natal Care) at the Barangay Health Stations 323 National Tuberculosis Program 325 Nutrition Services 327 Occupancy Health Permit 328 Pre-Marriage Counseling 329

Request for Sanitary and Environmental Inspection 330 Sanitary Permit and Health Cards for Food and Non-Food Establishments 331 Transfer or Exhumation Permit 334 Water Sampling and Testing for Water Refilling Stations and Other Establishments 335

City Human Resource Management and Development Office External Services Issuance of Certificate of Employment, Compensation and Others 338 Issuance of Service Record 340 Receiving of Application Letters 342 Internal Services Issuance of Certificate of Employment, Compensation and Others 344 Issuance of Service Record 346 Preparation of Job Order Contract 348 Processing of Application for Leave 350 Processing of Study Leave Application 352 Processing of Training Directives 355 Receiving of Application Letters 357

City Legal Office External Services Legal Counseling 359 Review of Legal Documents 360 Internal Service Rendering of Legal Opinion 363

City Planning and Development Office External Services Issuance of Complex Subdivision Plan (Development Permit) 366 Issuance of Complex Subdivision Plan (Preliminary Site Development Plan) 374 Issuance of Locational Clearance 378 Issuance of Simple Subdivision Plan 382 Issuance of Zoning Certification 384 Issuance of Zoning Clearance 385 Securing of Building Number 386

City Social Welfare and Development Office External Services Aid for Individual in Crisis Situation (AICS) 389 Assistance to Children in Conflict with the Law 392

Assistance to Physically-Abused Women and Children 394 Assistance to Sexually-Abused Women and Children 396 Change of Senior Citizen’s ID Card due to Transfer of Residence 398 Issuance of Senior Citizen’s ID Card Replacement due to Loss of ID 400 Issuance of Senior Citizen’s ID Medicine or Grocery Booklet or Free Movie Booklet 402 Persons with Disability ID Card Registration 403 Persons with Disability ID Card Renewal 405 Persons with Disability Issuance of Grocery and Medicine Booklets 407 Self-Employment Assistance 408 Solo Parent ID Card Registration 410

City Treasurer’s Office External Services Collection of Business Tax, Water Payments, Regulatory, Service and Other Fees and Charge 413 Computation and Collection of Real Property Tax 414 Issuance of Community Tax Certificate 415 Issuance of Real Property Tax Clearance/Certification 417 Payroll Disbursement 418 Receiving of Incoming Letter of Requests, Queries and Other Treasury Concerns – Complex Queries 420 Receiving of Incoming Letter of Requests, Queries and Other Treasury Concerns – Simple Queries 422 Releasing of Business Retirement or Closure 424 Releasing of Issued Checks 426 Tax on Transfer of Real Property 428 Internal Services Computation and Billing of Real Property Tax for Newly-Assessed Properties 431 Computation of Local Business Tax for Business Permit 433 Issuance of Accountable Forms 434 Processing of Fidelity Bond 436

Tagbilaran City College External Services Application for Guidance Volunteers 439 Application for Library Services 440 Approval of NSTP Extension Program 442 Approval of NSTP In-School Learning Development 444 Approval of Project or Activity Proposal 446 Borrowing of Sports Equipment 448 Circulation Services 450

Claiming of Awards and Other Incentives 451 Conduct of Guidance Seminar or Talks 453 Conduct of Research and Extension Activity 454 Counseling 456 Endorsement of Research Project for Payment of Honorarium 458 Enrollment of Incoming Freshmen and Transferees 459 Enrollment of Returning Students 461 Exit Interview 462 Facilitation of Research Queries 463 Issuance of Certificate of Good Moral Character 464 Issuance of Certificate of No Other Scholarship 465 Issuance of Medical Certificate 466 Medical or Dental Consultation 467 Monitoring of Research and Extension Projects 468 Releasing of Credentials and Documents 470 Request for Library Referral Letter 472 Testing 473

Feedback and Complaints Mechanism 474

List of Offices 476

City Mayor’s Office

External Services

1. Approval to Rent and Use City Government’s Facility and Equipment Government-owned property is often considered “public” property, although that does not mean that all such property is freely accessible to all citizens. Some government- owned properties are intended for public use and may be funded by taxation. Rental period is the calendar period during which government property is made available for non-governmental purposes. As a general rule, rental rates are considered reasonable when they represent or approximate the value in terms of accommodation, facility, amenities, and convenience. Rental rates should also be within the prevailing market rates with the same or similar condition or classification and located within the vicinity and shall be determined by multiplying the rental time by the appraisal rental rate expressed as a rate per hour. Potential benefits to the government for authorizing the use and rental of government property for commercial use are to prevent any potential unfair competitive advantage; to keep the equipment in a high state of operational readiness through regular use; and to accrue substantial savings through overhead cost sharing and receipts of rental.

Office or Division City Mayor’s Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Residents of Tagbilaran City Checklist of Requirements Where to Secure  Official Letter Request with  Client complete details of the purpose to rent or use the equipment and facility of the City Government Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit request 1.1. Forward the None 3 minutes Incoming letter indicating request letter to Document the detailed the Secretary for Controller information of the approval. CMO purpose to use or rent the 1.2. Assess the None 3 minutes Administrative equipment and request and seek Officer V facilities of the the approval of CMO City Government. the LCE.

1.3. If request is None 3 minutes Administrative granted, prepare Officer V the routing slip CMO addressed to the

GSO and hand- over it to the IDC. 2. Proceed to the 2. Advise the None 1 minute Administrative CGSO for client to proceed Officer V scheduling and to the City CMO profiling. General Services Office to complete the process. Total None 10 minutes

2. Financial Assistance Rising poverty and socio-economic gaps are among the main problems that societies face today. The government then bears the responsibility of not only protecting the basic human rights of the poor, but also their economic status because poverty is not just an individual problem, but a social issue. Hence, it is the government’s role to remedy and directly take care of basic needs of the constituents by providing ample financial aid, rather than the minimum needs. Financial assistance comes in the form of hospitalization and medical assistance that will assist the poor, marginalized, vulnerable, and disadvantaged individuals in times of sickness, while the burial assistance program provides funds to help with the burial expenses of deceased indigents who do not have sufficient financial resources to meet funeral expenses when the eventuality happens.

Office or Division City Mayor’s Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Residents of Tagbilaran City Checklist of Requirements Where to Secure Burial Assistance  Letter Request signed by the  Client immediate family member  Death Certificate/Funeral Contract  Local Civil Registrar’s Office or Billing (1 original and 1 certified true copy)  Barangay Clearance of the  Barangay immediate family member (1 original copy)

Hospitalization and Medical Assistance  Letter Request signed by the  Client immediate family member  Official Hospital Billing Statement/  Billing Section of the Hospital Original Copy of Medical Prescriptions issued and signed by the Physician/Original Quotations or Charge Slip from Medical Facilities signed by the Physician  Barangay Endorsement of the  Physician/Medical Specialist patient or the immediate family member

Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit the 1. Assess the None 4 minutes Administrative requirements. requirements, if Staff complete. Create CMO an entry in the online form and send it the person-in-charge. 2. Wait for the 2.1. Process the None 5 minutes Administrative approval from the transaction and Staff LCE. evaluate the CMO eligibility of the client.

2.2. If successful, issue a routing slip to the BACU office indicating the amount granted for the said financial assistance. 3. Proceed to the 3. Inform the None 1 minute Administrative BACU office for client to proceed Staff the availment to BACU. CMO slip. Total None 10 minutes

3. Issuance of Various Certifications A certification is an official proof that something is true or authentic, or the process of obtaining that proof that is needed in the processing of papers to avail a certain program or benefit. On the other hand, a certification demonstrates one’s ability and that one has met a certain standard of competence that can give competitive advantage, more job opportunities, higher pay, and job security. Most often, clients ask for certifications to form part of the supporting documents necessary in their application for employment.

Office or Division City Mayor’s Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Residents of Tagbilaran City Checklist of Requirements Where to Secure  Official Letter Request (1 original  Client copy)  City Treasurer’s Office  Official Receipt (1 original copy)  City Mayor’s Office  Filled-out Request Form (1 original copy) Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit request 1.1. Facilitate the None 2 minutes Incoming letter indicating client and assess Document the purpose of the requirements. Controller the certification. CMO 1.2. Ask the client to pay the fee. 2. Pay the fee at 2. Receive the Php 100.00 10 minutes Cashier the City payment. CTO Treasurer’s Office. 3. Present Official 3.1. Attach the None 3 minutes Incoming Receipt and fill Official Receipt Document out the request and request form Controller form. together with the CMO request letter.

3.2. Inform the None 1 day Incoming client that they Document will be notified Controller within the day or CMO up to three days

once the certification is already signed by the LCE and ready for pick up.

3.3. Endorse the None Executive complete Assistant III requirements to CMO draft the certification.

3.4. Submit the None Executive draft certification Assistant III to the legal CMO assistant for review.

3.5. Proofread None Legal Officer and evaluate the CLO legalities of the certification.

3.6. If the None Legal Officer document is CLO deemed valid and found appropriate, indorse the said to the Mayor’s Secretary for signature.

If the certification Legal Officer has to comply CLO supporting documents or legal basis, indorse the request to the incoming document controller to

inform the requesting party on what needs to be complied.

3.7. Prepare the None Administrative said certification Officer V for LCE’s CMO signature.

3.8. Approve. None 1 day Local Chief Executive

3.8. After the LCE None 3 minutes Outgoing has signed the Document document, call Controller the requesting CMO person to claim the certification. 2 days and 18 Total None minutes

City Mayor’s Office

Internal Services

1. Issuance of Travel Order Only the agency head has the authority to approve travel. No official travel shall be allowed unless it is strictly within the mandate of the requesting government official or personnel, the projective expenses are not excessive, and the travel is expected to bring substantial benefit to the City Government. These policies and procedures, applied to all the City officials, department heads, and employees, standardize the process for authorizing, approving, justifying, and reimbursing official travels, as the case maybe. They also provide requirements and guidance about expenses allowed while employees to select the most economical method of travel for each trip.

Office or Division City Mayor’s Office Classification Simple Type of Transaction G2C-Government to Government Who May Avail City Government Employees Checklist of Requirements Where to Secure  Original Letter  Department Head request/Endorsement from the Department Head  Original/CTC of Official Invitation  Inviting Agency Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit the 1.1. Draft Travel None 10 minutes Administrative Training Order once the Officer V Directives issued employee/s have CMO by the CHRMDO. been granted the Training Directives from the CHRMDO.

1.2. Prepare the None 5 minutes Administrative Travel Order and Officer V indorse the draft CMO to the Legal Assistant for review.

1.3. Evaluate the None 5 minutes Legal Officer draft travel order CLO and the attached requirements.

1.4. If found None 5 minutes Legal Officer appropriate, CLO indorse the documents to the secretary for LCE’s signature.

1.5. Approve. None 1 day Local Chief Executive

1.6. After the LCE None 5 minutes Administrative have signed the Officer V travel order, CMO forward the said document to the Outgoing Outgoing Document Document Controller Controller to CMO process the release of the Travel Order to the respective stations or offices of the recipients. 1 day and 30 Total None minutes

City Mayor’s Office – Information and Communications Technology

Internal Services

1. Graphic Lay-out and Design Create and combine symbols, images and texts to form visual representations of ideas and messages.

City Mayor’s Office-Information and Office or Division Communications Technology Classification Simple Type of Transaction G2G-Government to Government City Government Departments/Offices, Who May Avail Barangays Checklist of Requirements Where to Secure None Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Lodge request 1.1. Gather None 20 minutes Administrative for lay-out and content data and Assistant IV design in person, raw material from CMO through electronic client, if available. mail (e-mail) or through 1.2. None 1 hour telephone call. Conceptualize design according to client's specifications.

1.3. Execute None 2 hours design.

1.4. Submit the None 10 minutes design for approval by client.

1.5. Effect design None 1 hour changes requested by client, if any.

1.6. Re-submit None 10 minutes design for final approval by client.

4 hours and Total None 40 minutes

2. Hardware and Software Repair and Maintenance These are preventive and remedial services that repair or optimize both the hardware and software.

City Mayor’s Office-Information and Office or Division Communications Technology Classification Simple Type of Transaction G2G-Government to Government City Government Departments/Offices, Who May Avail Barangays, Tagbilaran City Public Schools, Tagbilaran City PNP Checklist of Requirements Where to Secure None Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Lodge request 1.1. Log request None 2 minutes Administrative for repair and and schedule Assistant IV maintenance in repair based on CMO person or through availability of IT telephone call. staff.

1.2. Proceed to None 20 minutes the requesting office

1.3. Troubleshoot None Situation- by diagnosing specific and refining the depending on issues relayed by the problem user/client.

1.4. Fix the None Situation- problem specific according to depending on system or the problem hardware diagnosis

1.5. Have the None 1 hour equipment or software tested by user/client to

see if problem is fixed

If problem still persists, ask the user/client to bring the unit to IT office for further software and hardware diagnosis. 1 hour and 22 minutes plus Total None situation- specific time

3. Network Management, System and Database Server Maintenance Keeping computer network running seamlessly and up to the minute; maintaining computer networks and solving any problems that occur.

City Mayor’s Office-Information and Office or Division Communications Technology Classification Simple Type of Transaction G2G-Government to Government Who May Avail City Government Departments/Offices Checklist of Requirements Where to Secure None Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Lodge request 1.1. Log request None 2 minutes Executive for repair and and perform Assistant III maintenance in immediate repair. CMO person or through telephone call. 1.2. Discuss with None 10 minutes user/client the details of the network issues experienced

1.3. Troubleshoot None 30 minutes by diagnosing and refining the issues relayed by user/client.

1.4. Fix the None Situation- problem specific according to depending on system diagnosis. the problem

1.5. Perform None 1 hour network dry-run to check if problem is fixed.

If problem still persists, perform

advance system diagnosis. 1 hour and 43 minutes plus Total None situation- specific time

4. Software Development A process of conceiving, specifying, designing, programming, documenting, testing and bug-fixing involved in creating and maintaining application or other software components. Software Development qualified for multi-stage processing.

City Mayor’s Office-Information and Office or Division Communications Technology Classification Highly Technical Type of Transaction G2G-Government to Government Who May Avail City Government Departments/Offices Checklist of Requirements Where to Secure None Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Lodge request 1.1. Gather None 1 day Programmer I in person or information about CMO through what the software telephone call. should be, its purposes and how it is supposed to provide solution to the current problem faced by a particular office/s.

1.2. Determines None 7 days the resources required for implementing the software and the cost, if any.

1.3. Turn the None 14 days software specifications into a design plan by defining the functionality of each module as well as their

interaction between modules or with a third- party module if any.

1.4. Start actual None Situation- development and specific code according to depending on the client own the size and standards. complexity of the program

1.5. Test the None 14 days code to make sure it is free of bugs, and adheres to the client requirements.

1.6. Deploy the None 2 days software to the production environment so users can start using the product.

1.7. Perform None Client-specific maintenance over depending on time to change their request the system architecture according to future needs. This may require the addition of code or alteration of the existing code. 38 days plus Total None situation- specific time

and client- specific time

5. Website Updating and Maintenance Oversee the functionality of the website, evaluate and manage website performance, facilitate hosting and server management, and develop, maintain and update website content.

City Mayor’s Office-Information and Office or Division Communications Technology Classification Simple Type of Transaction G2G-Government to Government Who May Avail City Government Departments/Offices Checklist of Requirements Where to Secure None Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Lodge request 1.1. Gather None 2 minutes Administrative for website content data and Assistant III updating and raw material from CMO maintenance in client, if available. person, through electronic mail (e- 1.2. Secure None 10 minutes mail) or through approval from IT telephone call. Office Head of the proposed website update.

1.3. Update None 30 minutes website according to client's specifications.

1.4. Secure None 1 hour feedback from client if he/she is satisfied with the update made on the website.

1.5. Effect None 3 hours changes required by client, if any.

4 hours and 4 Total None minutes

6. Video Editing Assembling recorded raw material into a suitable, finished product ready for broadcast.

City Mayor’s Office-Information and Office or Division Communications Technology Classification Simple Type of Transaction G2G-Government to Government City Government Departments/Offices, Who May Avail Barangays Checklist of Requirements Where to Secure None Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Lodge request 1.1. Gather None 20 minutes Administrative for lay-out and content data and Aide II design in person, raw material from CMO through electronic client, if available. mail (e-mail) or through 1.2. None 1 hour telephone call. Conceptualize video according to client's specifications.

1.3. Execute and None 2 hours render video design.

1.4. Submit the None 15 minutes draft video for approval by client.

1.5. Effect video None 2 hours changes requested by client, if any.

1.6. Re-submit None 15 minutes video for final

approval by client. 5 hours and Total None 50 minutes

City Mayor’s Office – Barangay Affairs and Constituency Unit

External Services

1. Baskog nga Barangay Health Program (BABA Health Card Program) The Baskog nga Barangay Program is created pursuant to the inherent authority of Tagbilaran City to provide general welfare services to the residents. By this and the regulations under it, Tagbilaran City intends to ensure that the city residents, especially the indigents, receive quality health services in a fair and equitable manner. A total of twenty thousand pesos (P20,000.00) hospitalization assistance per household is allotted per year.

A. New Availment (For new members) City Mayor’s Office-Barangay Affairs and Office or Division Constituency Unit Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Residents of Tagbilaran City Checklist of Requirements Where to Secure Basic Requirements  Letter of Request addressed to the  Client City Mayor  Barangay Clearance of patient or  Barangay Hall parents if patient is minor  Barangay Endorsement for patient  Barangay Hall or parents if patient is minor  Medical Certificate or Certificate of  Hospital Medical Record’s Unit Confinement/ Abstract  Final or Partial Hospital Billing  Hospital Billing Section signed by the billing clerk  Baba Health Card Membership  BACU Office Form

Additional Requirements:  Photocopy of Voter’s ID or  COMELEC COMELEC Certification  Community Tax Certificate (Cedula)  Barangay  Birth Certificate of every dependent  Client/City Civil Registrar’s Office  Marriage Contract  Client/City Civil Registrar’s Office  Latest colored 1x1 ID picture with  Client white background (2 pieces)  Long brown envelope  Client Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Proceed to City 1. Receive None 5 minutes Staff Mayor’s Office request and

and submit letter conduct eligibility City Mayor’s of request. assessment. Office Issue availment slip with financial value as assistance. 2. Proceed to 2. Receive None 5 minutes BACU CAO II BACU Office and documents, and BACU submit all conduct documentary validation and requirements review of including documentary availment slip requirements. issued by CMO staff. If documentary requirements are incomplete, client is given time to comply.

If documentary requirements are complete and upon validation client is eligible, require client to fill out the BABA Card Membership application form. 3. Fill out BABA 3. Upon None 5 minutes Staff Health Card completion of the BACU Membership form, issue Form and submit Confirmation Slip the same to as proof of BACU staff. assistance. The said slip shall serve as guarantee note for the assistance provided. Provide the list of additional requirements to

be complied within 3 days. 4. Submit 4. Take Slip and None 30 minutes Hospital Confirmation Slip return the other Cashier/ to Hospital half of the Slip Billing Clerk Cashier as (BACU copy) to payment of the client. assistance provided by the City Government.

5. Return to 5. Take copy of None 2 minutes BACU CAO II BACU office and the slip as proof BACU submit BACU of utilization and copy of the properly keep it confirmation slip accordingly. duly received by the hospital cahier or billing clerk.

6. Complete 6. Request Fee varies for Client-specific COMELEC/ additional documents with each office depending the City Civil requirements. concerned concerned client’s effort Registrar’s agency or office Office and issue requested document/s to client. 7. Return to 7. Receive None 3 minutes Staff BACU Office to documents, and BACU submit all conduct additional validation and requirements for review of membership. additional requirements.

If additional requirements are complete, keep the documents under the client’s record.

50 minutes Total None plus client- specific time

A. Succeeding Availment (For existing members) City Mayor’s Office-Barangay Affairs and Office or Division Constituency Unit Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Residents of Tagbilaran City Checklist of Requirements Where to Secure  Letter of Request addressed to the City Mayor  Client  Barangay Clearance of patient or parents if patient is minor  Barangay Hall  Barangay Endorsement for patient or parents if patient is minor  Barangay Hall  Medical Certificate or Certificate of Confinement/ Abstract  Hospital Medical Record’s Unit  Final or Partial Hospital Billing signed by the billing clerk  Hospital Billing Section Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Proceed to City 1. Receive None 5 minutes Staff Mayor’s Office request and City Mayor’s and submit letter conduct eligibility Office of request. assessment. Issue availment slip with financial value as assistance. 2. Proceed to 2. Receive None 5 minutes BACU CAO II BACU Office and documents, and BACU submit all conduct documentary validation and requirements review of including documentary availment slip requirements. issued by CMO staff. If documentary requirements are

incomplete, client is given time to comply.

If documentary requirements are complete and upon validation client is eligible, require client to fill out the BABA Card Membership application form. 3. Submit 3. Take Slip and None 30 minutes Hospital Confirmation Slip return the other Cashier/ to Hospital half of the Slip Billing Clerk Cashier as (BACU copy) to payment of the client. assistance provided by the City Government.

4. Return to 4. Take copy of None 2 minutes BACU CAO II BACU office and the slip as proof BACU submit BACU of utilization and copy of the properly keep it confirmation slip accordingly. duly received by the hospital cahier or billing clerk.

Total None 42 minutes

2. Burial Assistance Burial Assistance is provided to the family of qualified Tagbilaranons through the City Social Welfare and Development Office. Assistance of Php 15, 000.00 are given either directly to the bereaved family or to the Funeral Service provider chosen by the beneficiary. The assistance can be availed through direct payment to funeral service provider or cash assistance to the family.

City Mayor’s Office-Barangay Affairs and Office or Division Constituency Unit Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Residents of Tagbilaran City Checklist of Requirements Where to Secure  Letter of Request addressed to the  Client City Mayor  Barangay Certificate of Residency  Barangay Hall (3 photocopies)  Barangay Endorsement (3  Barangay Hall photocopies)  Registered Death Certificate (3  Hospital/City Civil Registrar’s Office photocopies)  Valid ID of the person assigned or  Client designated to process the claim (3 photocopies) Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Proceed to City 1. Receive None 5 minutes Staff Mayor’s Office request and City Mayor’s and submit letter conduct eligibility Office of request. assessment. Issue availment slip with financial value as assistance. 2. Proceed to 2. Receive None 5 minutes BACU CAO II BACU Office and documents, and BACU submit all conduct documentary validation and requirements review of including documentary availment slip requirements.

issued by CMO If documentary staff. requirements are incomplete, client is given time to comply.

If documentary requirements are complete and upon validation client is eligible, require client to fill out the BABA Card Membership application form. 3. Proceed to 3. Accept None 10 minutes Social Welfare CSWD office and documents, Officer submit validated conduct case in- CSWDO documentary take with client. requirements Issue guarantee necessary for the letter/ note for issuance of direct payment to guarantee letter funeral home and or provision of explain to the assistance client that claims needed. will take 3 weeks to process. 4. Proceed to City 4. Receive None 5 minutes Cashier Treasurer’s office request/inquiry City to claim check. and release Treasurer’s check to Office beneficiary. Total None 25 minutes

3. City Scholarship Program The scholarship program is designed for the poor but deserving college students, all barangay SK Chairpersons, and other scholars with exceptional contributions to the City of Tagbilaran. A ten thousand pesos (Php 10, 000.00) tuition subsidy per scholar is granted on a per semester basis. Scholars who graduated with Latin honors shall be given incentives from Php 3,000.00 to Php 10,000.00.

A. Every First Semester of the School Year and for New Applications City Mayor’s Office-Barangay Affairs and Office or Division Constituency Unit Classification Highly Technical Type of Transaction G2C-Government to Citizen All incoming first year college and college Who May Avail students who are Tagbilaran City residents Checklist of Requirements Where to Secure  Application letter addressed to the  Personal City Mayor  Certificate of good moral character  Barangay Hall from the Punong Barangay  Medical Certificate issued by any  City Health Office government physician that the applicant is physically and psychologically fit to undergo the college studies  Latest 2x2 picture  Photo Studios  Personal Data Sheet (CMO-  BACU Office prescribed form)  Endorsement letter from the  Barangay Hall Barangay Coordinator for identification and residency purposes  Police Clearance  Tagbilaran City PNP  Certificate of Barangay Low Income  Barangay Hall or indigency  Certificate of Enrollment by the  School Registrar School Registrar  Photocopy of Certification from the  School Registrar school that he/she is not a recipient of a scholarship grant of similar nature from any private or government institution

 Photocopy of certificate of Grades  School Registrar with NO FAILING GRADE and GWA of at least 80% in high School for incoming freshmen and a GWA of 2.50 in the preceding semester for college students.  Photocopy of certificate of Billing  School Billing Clerk from the School  Photocopy of Certificate of  BACU Office Scholarship for old applicant  Photocopy of previous certificate of  School Registrar Dean's list  Photocopy of Voter's Certificate or  City COMELEC Voter’s ID Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Proceed to 1. Accept None 5 minutes Staff BACU Office and documents, BACU submit complete conduct spot requirements to review of the the City submitted Scholarship Staff. documents and validate if client will qualify, and explain to the client to wait for further announcement after the screening process.

If documentary requirements are incomplete, return the document and give the client time to comply.

If documentary requirements are

complete, issue Acknowledge- ment receipt as proof of submission. Any claim of submission without proof will not be entertained by the scholarship staff. 2. Wait for the 2. Conduct None 15 days Scholarship results of the screening of Committee & screening. applications, Staff Successful and identify qualified BACU unsuccessful scholars, prepare applicants will be list of successful informed through applicants, and SMS. In cases post in social where no media or public communication is bulletin boards received, contact names of the office at 411- successful 2222 local 105 or applicants. 106 for inquiry. 3. Check 3. Communicate None 5 minutes Staff Facebook results of the BACU account or screening to all bulletin board of applicant BACU for the list including partner of successful institutions and applicants who process payment passed the of subsidies. screening process.

4. Attend Basic 4. Announce None 1 hour Staff Orientation schedule of BACU Session and orientation and Awarding of awarding of Certificate of Certificate of Scholarship

Scholarship Tuition Fee Subsidy. Subsidy. For now, virtual orientation is set.

15 days, 1 Total None hour & 10 minutes

A. Every Second Semester of the School Year (Existing City Scholars) City Mayor’s Office-Barangay Affairs and Office or Division Constituency Unit Classification Highly Technical Type of Transaction G2C-Government to Citizen All incoming first year college and college Who May Avail students who are Tagbilaran City residents Checklist of Requirements Where to Secure  Application letter addressed to the  Personal City Mayor  Photocopy of Barangay Clearance  Barangay Hall  Personal Data Sheet (CMO-  BACU Office prescribed form)  Endorsement letter from the  Barangay Hall Barangay Coordinator for identification and residency purposes  Photocopy of Certificate of  BACU Office Scholarship  Certificate of Enrollment  School Registrar  Photocopy of Certification from the  School Registrar school that he/she is not a recipient of a scholarship grant of similar nature from any private or government institution  Photocopy of certificate of Grades  School Registrar with NO FAILING GRADE and GWA of at least 80% in high School for incoming freshmen and a GWA of 2.50 in the preceding semester for college students.  Photocopy of certificate of Billing  School Billing Clerk from the School

 Photocopy of previous certificate of  School Registrar Dean's list Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Proceed to 1. Accept None 5 minutes Staff BACU Office and documents, BACU submit complete conduct spot requirements to review of the the City submitted Scholarship Staff. documents and validate if client will qualify, and explain to the client to wait for further announcement after the screening process.

If documentary requirements are incomplete, return the document and give the client time to comply.

If documentary requirements are complete, issue Acknowledge- ment receipt as proof of submission. Any claim of submission without proof will not be entertained by the scholarship staff.

2. Wait for the 2. Conduct None 15 days Scholarship results of the screening of Committee & screening. applications, Staff Successful and identify qualified BACU unsuccessful scholars, prepare applicants will be list of successful informed through applicants, and SMS. In cases post in social where no media or public communication is bulletin boards received, contact names of the office at 411- successful 2222 local 105 or applicants. 106 for inquiry. 3. Check 3. Communicate None 5 minutes Staff Facebook results of the BACU account or screening to all bulletin board of applicant BACU for the list including partner of successful institutions and applicants who process payment passed the of subsidies. screening process.

4. Attend Basic 4. Announce None 1 hour Staff Orientation schedule of BACU Session and orientation and Awarding of awarding of Certificate of Certificate of Scholarship Scholarship Subsidy. Tuition Fee Subsidy. For now, virtual orientation is set. 15 days, 1 Total None hour & 10 minutes

4. Hiring of Job Order Employees An assistance for jobseekers who wish to be part of the manpower of the City Government as Job Order employees. The process is undertaken based on the mandate of the City Mayor as hiring authority.

City Mayor’s Office-Barangay Affairs and Office or Division Constituency Unit Classification Highly Technical Type of Transaction G2C-Government to Citizen Who May Avail Tagbilaran City residents Checklist of Requirements Where to Secure  Application Letter/ Letter of Intent  Personal addressed to the City Mayor  Personal Data Sheet (Revised  CSC Website 2017)  Voter’s ID, Voter’s Claim Stub or  City COMELEC Voter’s Certification (1 photocopy)  Local Live Birth/Birth Certificate or  PSA or Local Civil Registrar PSA (1 photocopy)  Endorsement from the Barangay  Barangay Hall  Barangay Clearance  Barangay Hall  Police Clearance  Tagbilaran City PNP Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit 1. Accept None 5 minutes Staff requirements to documents and BACU BACU office conduct spot (every 5th day of review of the the 1st week of submitted the last month of documents and the quarter). validate if client will qualify.

If documentary requirements are incomplete, client is given time to comply and documents are returned.

If documentary requirements are complete, advise client to wait for the screening process. 2. Wait result of 2. Conduct None 15 days Screening the screening. screening Committee & process and Staff validation of BACU documentary requirement submitted by client. 3. Check BACU 3. Prepare list of None 5 minutes Staff bulletin board for successful JO BACU the list of applicants and successful JO communicate applicants. results by posting at the bulletin board the list of name of successful JO applicants. Names are posted 2-3 days before the end of every quarter. Forward same list to CHRMDO. 4. If successful, 4. Review and None 5 days CHRMDO wait call of issue Job Order CHRMDO for JO for signature. signing (1st week- 2nd week of the first month of the quarter).

5. Secure Office 5. Receive None 3 minutes Staff Order. request for Office BACU Order and issue Office Order.

20 days & 13 Total None minutes

5. Medical Assistance Medical assistance to individual in crisis situations are given to qualified Tagbilaranons through the City Social Welfare and Development Office.

City Mayor’s Office-Barangay Affairs and Office or Division Constituency Unit Classification Simple Type of Transaction G2C-Government to Citizen Residents of Tagbilaran City who are not Who May Avail beneficiaries or members of BABA Health Card Program Checklist of Requirements Where to Secure  Letter of Request addressed to the  Client City Mayor  Barangay Certificate of Indigence (3  Barangay Hall photocopies)  Barangay Endorsement (3  Barangay Hall photocopies)  Doctor’s Prescription (3  Hospital/Clinic photocopies)  Medical Certificate (3 photocopies)  Hospital/Clinic  Valid ID of the person assigned or  Client designated to process (3 photocopies) Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Proceed to City 1. Receive None 5 minutes Staff Mayor’s Office request and City Mayor’s and submit letter conduct eligibility Office of request. assessment. Issue availment slip with financial value as assistance. 2. Proceed to 2. Receive None 5 minutes BACU CAO II BACU Office and documents, and BACU submit all conduct documentary validation and requirements review of including documentary availment slip requirements.

issued by CMO If documentary staff. requirements are incomplete, client is given time to comply.

4. Proceed to the 4. Receive None 5 minutes Cashier City Treasurer’s request or inquiry City Office to claim and release Treasurer’s check. check to Office beneficiary. Total None 25 minutes

City Mayor’s Office – Public Employment Services Office

External Services

1. Assistance in the Conduct of Special Recruitment Activity An employment strategy which aims to fast track the meeting of jobseekers and a certain employer (one at a time, be it for local or overseas hiring) in one venue at a specific date, for immediate matching.

City Mayor’s Office-Public Employment Services Office or Division Office Classification Complex Type of Transaction G2B-Government to Business Who May Avail Local Companies and Overseas Agencies Checklist of Requirements Where to Secure For local recruitment:  Letter of Intent  Client  Business Permit (1 photocopy)  BPLO  Phil-Jobnet Registration & Phil-  Phil-Jobnet (Online)/DOLE Jobnet vacancy posting (1 photocopy)  SEC/DTI/CDA Registration (1  SEC/DTI/CDA photocopy)  BIR Form 2303 (1 photocopy)  BIR  Registry of Establishment (1  DOLE photocopy)  Details of Job Vacancies  Client

For overseas recruitment:  Letter of Intent  Client  Valid POEA License (1 photocopy)  POEA  Special Recruitment Authority from  POEA POEA (1 original copy)  POEA-Certified Job Order Balances  POEA (1 photocopy)  Deed of Undertaking, if foreign  Legal Office principal/employers participate in the recruitment (1 original copy)  Deployment Report  Client  Details of Vacancies  Client Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Inquire and 1.1. Acknowledge None 1 minute Information In- inform the office the receipt of the Charge of their request said request. PESO

for the conduct of 1.2. Forward the a Special request to the Recruitment LMI Officer. Activity through e-mail, formal letter or through phone. 2.Submit the 2.1. Check and None 15 minutes LMI Officer requirements to verify the PESO the LMI Officer submitted and determine requirements and the schedule of availability of the the proposed schedule. Special 2.2. Forward the Recruitment request to the Activity. PESO Manager for perusal and approval. (In some instances, the PESO Manager will eventually relay the request to the City Mayor for confirmation.) 3. Wait for the 3.1. Upon None 3 days PESO approval of the approval, forward Manager request. the complete PESO details of the scheduled SRA (job openings with corresponding qualifications included) to the IT Officer for the customized layout. 3.2. For overseas recruitment, issue a Letter of No Objection (with the City Mayor as

the signatory) to the requesting party. 3.3 Inform the concerned local company/ overseas agency as to the approved schedule of the requested SRA and send a copy of the final layout of the poster. 4. Confirm the 4.1. Advertise the None 4 days Placement approved Special recruitment Officer Recruitment activity. (For PESO Activity. (For overseas overseas recruitment, wait recruitment, for the approved process and send SRA). the Special 4.2 Give final Recruitment instruction/s to Authority from the requesting POEA). party. 7 days & 16 Total None minutes

2. Job Matching and Referral of Walk-in Applicants A mandated assistance for jobseekers ensure that the applicant referred for a particular position is qualified on the basis of the competency requirements posted by the employers.

City Mayor’s Office-Public Employment Services Office or Division Office Classification Complex Type of Transaction G2C-Government to Citizen Who May Avail Jobseekers Checklist of Requirements Where to Secure  Application Letter (1 original copy)  Client  Resume/Biodata (1 original copy)  Client  2x2 ID picture (1 original copy)  Client  PEIS Form (1 original copy)  PESO Information Desk/In-Charge Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Inquire from 1.1. Give the log None 1 minute Information In- the PESO book for the client Charge Information In- to sign. PESO Charge and sign 1.2. Give the the log book for PEIS Form for attendance. the client to fill out. 2.Fill out the 2.1. Ask for the None 10 minutes Information In- PEIS Form. filled-out PEIS Charge Form and check PESO for the completeness of said the form. 2.2. Instruct the client to proceed to the Placement Officer’s Desk for assessment. 3.Return the 3.1. Collect the None 1 minute Placement accomplished PEIS Form, Officer PEIS Form and Resume/Biodata PESO present and Application Resume/Biodata Letter from the and Application client. Letter to the

Placement 3.2. Instruct the Officer. applicant to scan the job vacancy listing. 4.Scan the List of 4.1. Check and None 30 minutes Placement Job Vacancies. evaluate the Officer Resume and PESO Application Letter of the applicant. 4.2. Commence job matching and, if matched, forward applicant’s credentials to the employer/s. 4.3. Instruct the applicant to wait for feedback from the probable employer. 5.Wait for the 5.1. Follow up the None 7 days Placement progress and try referral for Officer to follow-up the possible PESO application, if employment of necessary. the applicant. 5.2. Contact and inform the applicant as to the status of his/her application. 7 days & 42 Total None minutes

3. Posting of Job Vacancies An assistance allowing companies to post job openings in the PESO Bulletin given that they are duly registered and lawfully operating.

City Mayor’s Office-Public Employment Services Office or Division Office Classification Simple Type of Transaction G2B-Government to Business Who May Avail Local Employers Checklist of Requirements Where to Secure  Business Permit (1 photocopy)  BPLO  Phil-Jobnet Registration &  Phil-Jobnet screenshot copy of job vacancy posting  BIR Form 2303 (1 photocopy)  BIR  Company Poster of Job Vacancies  Client Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Inquire and 1.1. Acknowledge None 1 minute Information In- inform the office the receipt of the Charge of their request said request. PESO for Job Vacancy 1.2. Forward the Posting through request to the e-mail, formal LMI Officer. letter or through phone. 2. Submit the 2.1. Check the None 5 minutes LMI Officer requirements to requirements PESO the LMI Officer. submitted. Notify requesting party for lacking requirements. 2.2. Forward the request to the PESO Manager for perusal and approval. 3. Wait for the 3.1. Inform the None 10 minutes LMI Officer approval of the concerned PESO request. company as to the status of their request.

3.2. Upon approval, forward the poster/s of vacancies to the IT Officer for uploading to the Official PESO Page. 3.3. Secure a copy of the poster/s for posting on the PESO Bulletin Board. Total None 16 minutes

4. Skills Training Referral An assistance given to probable qualified beneficiaries of skills training for City- initiated projects but more so for TESDA Scholarship Programs.

City Mayor’s Office-Public Employment Services Office or Division Office Classification Simple G2B-Government to Business Type of Transaction G2C-Government to Citizen G2G-Government to Government Who May Avail Registered City Residents Checklist of Requirements Where to Secure  PEIS Form (1 original copy)  PESO Information Desk/In-Charge  Biodata (1 original copy)  Client  1x1 ID Photo (1 original copy)  Client Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Inquire from 1.1. Give the log None 1 minute Information In- the PESO book for the client Charge Information In- to sign. PESO Charge and sign 1.2. Give the the log book for PEIS Form for attendance. the client to fill out. 2. Fill out the 2.1. Ask for the None 10 minutes Information In- PEIS Form. filled-out PEIS Charge Form and check PESO for the completeness of said the form. 2.2. Instruct the client to proceed to the CTEC’s Desk for assessment. 3. Return the 3.1. Collect the None 1 minute Community accomplished PEIS Form and Training and PEIS Form and Biodata from the Employment present Biodata client. Coordinator to the CTEC. 3.2. Instruct the PESO client to scan the List of

Scholarship Trainings available. 4. Scan the List 4.1. Evaluate the None 10 Minutes Community of Scholarship PEIS Form and Training and Trainings. Biodata of the Employment client. Coordinator 4.2. Check for the PESO availability of the desired skills training/s. 4.3. If available, refer client to TESDA/TESDA- registered training center/s for enrollment. If not available as of the moment, instruct the client to write complete details in a separate log book for listing to future training/s. 5.Sign the log 5.1. Give the log None 1 minute Community book for listing. book for the client Training and to sign. Employment 5.2. Check Coordinator completeness of PESO client’s details for future referral. Total None 23 minutes

City Mayor’s Office – Public Employment Services Office

Internal Services

1. Submission of PESO Monthly Report A report of all PESO activities submitted to the Department of Labor and Employment on a regular basis for evaluation and further enhancement of the existing employment facilitation service of the office.

City Mayor’s Office-Public Employment Services Office or Division Office Classification Simple Type of Transaction G2G-Government to Government Who May Avail Department of Labor and Employment Checklist of Requirements Where to Secure None Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Make a 1.1. Acknowledge None 1 minute PESO monthly follow-up receipt of the Manager of PESO Report request. PESO through email, 1.2. Consolidate None 1 day phone or online data of monthly group chat activities of the office. 1.3. Make the None 2 days report and forward to the City Mayor’s Office for signature. 1.4. Make an None 2 minutes office transmittal of the requested document or photocopy the report. 2. Sign the 2.1. Submit the None 10 minutes PESO received copy of requested Manager the transmittal/ monthly report PESO photocopy of the together with the PESO Monthly supporting Report. documents to DOLE.

2.2. Keep a file of None 1 minute the submitted report. 3 days & 14 Total None minutes

City Mayor’s Office – City Tourism Office

External Services

1. Facilitation of Request for Tours Assist domestic and foreign tourists for local tours.

Office or Division City Mayor’s Office-City Tourism Office Classification Simple G2B-Government to Business Type of Transaction G2C-Government to Citizens G2G-Government to Government Who May Avail Domestic and Foreign Tourist Visitors Checklist of Requirements Where to Secure  Approved Request Letter from the  Client City Mayor’s Office Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Present 1.1. Receive None 1 minute Receiving approved request approved request Personnel letter with the letter with the City Tourism filled-out contact filled out contact Office tracing form. tracing form. 1.2. Arrange None 15 minutes specifics of itineraries. 1.3. Assign a tour None 5 minutes guide. Total None 21 minutes

2. Standards and Regulatory Services Facilitate the application of all tourism-related establishments operating within the city during the renewal or filing of new Business/Mayor’s permits.

Office or Division City Mayor’s Office-City Tourism Office Classification Simple G2B-Government to Business Type of Transaction G2C-Government to Citizens G2G-Government to Government Who May Avail Primary Tourism Stakeholder Enterprise Checklist of Requirements Where to Secure For accommodations (hotels, hostels, inns, apartelle, resorts, pension houses, AirBnBs, lodges, homestays):  Accreditation Certificate  Department of Tourism VII  DENR Certificate (if none yet,  City Legal Office submit Affidavit of Undertaking)  Duly-accomplished Application  Business Permit and Licensing Office Form for Business Registration  Official Receipt of corresponding  City Treasurer’s Office fees (for renewal)

For travel/tour ticketing outlets, travel/tour operators, MICE facility, MICE organizers, eco-tour operators, tourist transport services and tour guides:  Accreditation Certificate  Department of Tourism VII  Duly-accomplished Application  Business Permit and Licensing Office Form for Business Registration  Official Receipt of corresponding  City Treasurer’s Office fees (for renewal) Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit 1.1. Check and None 3 minutes Receiving requirements. receive Personnel requirements. City Tourism 1.2. Prepare and None 2 minutes Office approve clearance.

2. Receive 2. Issue None 1 minute Processing clearance and clearance. Personnel supporting City Tourism documents. Office Total None 6 minutes

3. Tourism Promotions Assistance and Marketing Services Provide promotional materials, tourist sites and destinations with some short background and maps to assist visiting domestic and foreign guests while in the city.

Office or Division City Mayor’s Office-City Tourism Office Classification Simple G2B-Government to Business Type of Transaction G2C-Government to Citizens G2G-Government to Government Who May Avail Domestic and Foreign Tourist Visitors Checklist of Requirements Where to Secure None Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Coordinate 1.1. Fill out None 1 minute Receiving with the Tourism contact tracing Personnel Office for queries form. City Tourism about 1.2. Fill out None 1 minute Office accreditation, logbook for building designs details. under Heritage 1.3. Provide None 1 minute District, sites, brochure with accommodations, map and travel and tours, destination guide. tourist transport, 1.4. Provide None Client-specific tour guides, details of all depending on itineraries and all tourism-related the queries tourism-related queries. asked activity. 3 minutes Total None plus client- specific time

City Mayor’s Office – City Events, Culture and Arts Office

External Services

1. Provision of Technical Assistance to Existing Culture and Arts Projects An assistance given to existing culture and arts projects aimed at strengthening associations, managing the project, and evaluating and monitoring its progress.

City Mayor’s Office-City Events, Culture and Arts Office or Division Office Classification Complex G2C-Government to Citizens Type of Transaction G2G-Government to Government Who May Avail City Council for Culture and Arts Checklist of Requirements Where to Secure  Request Form  CECAO Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Fill out request 1.1. Discuss the None 30 minutes CECAO Head form for services need of the CECAO requested. services requested. 1.2. Arrange None 20 minutes Administrative schedule for the Officer provision of said CECAO requested service/s. 2. Conduct of 2. Grant None Situation- CECAO Head services requested specific CECAO requested. services. depending on the service Staff In- requested Charge CECAO 3. Prepare post- 3. Prepare None 5 days Staff In- activity report and reports and send Charge recommendations to requesting CECAO . party.

4. Follow up 4. Communicate None 20 minutes Staff In- progress of with the focal Charge Culture and Arts person of said CECAO project. Culture and Arts project. 5 days, 1 Total None hour and 10

minutes plus situation- specific time

City Mayor’s Office – Business Permit and Licensing Office

External Services

1. Issuance of Certification A Certification is issued for the purposes requested by the client.

City Mayor’s Office-Business Permit and Office or Division Licensing Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Individual/Group Checklist of Requirements Where to Secure  Request Letter (1 original copy)  Client  Official Receipt (1 original copy)  City Treasurer’s Office Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit 1.1. Assess and None 5 minutes Administrative Request Letter validate Aide I duly approved by documents. BPLO the City Mayor or 1.2. Issue None 2 minutes City Administrator Payment Slip. with the 1.3. Inform the None 1 minute Endorsement client to proceed from PNP. to the Info Desk to get CTO queueing number for the payment. 2. Pay at the City 2. Verify Php 100.00 5 minutes Administrative Treasurer’s Office supporting per Aide I and present documents and certification BPLO Official Receipt to payment. the BPLO. 3. Claim 3.1. Print and None 10 minutes Administrative Certification. release Aide I Certification. BPLO Php 100.00 Total per 23 minutes certification

2. Issuance of Delivery Van/Vehicle Permit A Vehicle Permit is issued to authorize the entry of delivery vans/vehicles in the City of Tagbilaran.

City Mayor’s Office-Business Permit and Office or Division Licensing Office Classification Simple Type of Transaction G2B-Government to Business Who May Avail Individuals engaging in fishing activities Checklist of Requirements Where to Secure  Photo of Vehicle/Van (1 original Client copy-front and back)  LTO OR and CR. (1 photocopy) Client  Business Permit (1 photocopy) Client Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit 1.1. Assess and None 3 minutes Administrative requirements to validate Aide I the BPLO. documents. BPLO 1.2. Issue None 2 minutes Payment Slip. 1.3. Inform the None 1 minute client to proceed to the Info Desk to get CTO queueing number for the payment. 2. Pay at the City 2. Verify Those with 5 minutes Administrative Treasurer’s Office supporting business Aide I and present documents and permit in BPLO Official Receipt to payment. Tagbilaran the BPLO. City: Php 500.00

Those without business permit in Tagbilaran City: Php 1,000.00

3. Claim Vehicle 3.1. Print Vehicle None 3 minutes Printing Staff - Permit. Permit. Administrative Officer I Window No. 5 BPLO

3.2. Release None 10 minutes Releasing approved Vehicle Staff – Permit. Licensing Officer I Window No. 13 BPLO As indicated Total on the 24 minutes payment slip

3. Issuance of Mayor’s Permit for Fisher Folks A Mayor’s Permit is issued to authorize individuals to conduct fishing activities in the coastal areas of the City.

City Mayor’s Office-Business Permit and Office or Division Licensing Office Classification Simple Type of Transaction G2C-Government to Citizens Who May Avail Individuals engaging in fishing activities Checklist of Requirements Where to Secure  Certification from the City  Client Agriculture and Veterinary Office (1 original copy)  Barangay where applicant is residing  Barangay Clearance (1 original  PNP Maritime Group copy)  Philippine Coastguard-Tagbilaran  Fishing Vessel Clearance Certificate (1 photocopy)  Safety and Security Environmental Numbering System (1 photocopy) Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit 1.1. Assess and None 3 minutes Administrative requirements to validate Aide I the BPLO. documents. BPLO 1.2. Issue None 2 minutes Payment Slip. 1.3. Inform the None 1 minute client to proceed to the Info Desk to get CTO queueing number for the payment. 2. Pay at the City 2. Verify Php 40.00 per 5 minutes Administrative Treasurer’s Office supporting bangka Aide I and present documents and BPLO Official Receipt to payment. the BPLO. 3. Claim Mayor’s 3.1. Print Mayor’s None 3 minutes Printing Staff - Permit Permit. Administrative Officer I Window No. 5 BPLO

3.2. Release None 10 minutes Releasing approved Mayor’s Staff – permit Licensing Officer I Window No. 13 BPLO Php 40.00 per Total 24 minutes bangka

4. Issuance of New Business Permit A Business Permit is a document issued to client/s who may apply for business in Tagbilaran City to legally operate provided that all requirements are complied with.

City Mayor’s Office-Business Permit and Office or Division Licensing Office Classification Simple Type of Transaction G2B-Government to Business Who May Avail Business Owners/Operators Checklist of Requirements Where to Secure  Duly filled-out Unified Application  Business Permit and Licensing Office (BPLO) Form (2 original copies)  Certification from SEC/DTI/CDA (1  Department of Trade and Industry photocopy) Office/Cooperative Development Authority/Securities and Exchange Commission  Barangay Clearance (1 original  Barangay where business is located copy)  Occupancy Permit/Certificate of Old  Office of the Building Official (City Engineer’s & Existing Building (1 photocopy) Office)  If renting, Lessor’s Permit or Lease  Lessor of Contract (Market Lessees) (1 photocopy)  Real Property Tax Clearance (1  City Treasurer’s Office original copy)  Fire Safety Inspection Certificate (1  Bureau of Fire Protection Office photocopy) Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Get a BPLO 1.1. Assess None 5 minutes Frontline queuing number submitted Assessors at the Info Desk documents. Windows 6-10 and submit filled- 1.2. Release None 4 minutes BPLO out Unified Form billing statement. with complete 1.3. Inform the None 1 minute Frontline documentary client to proceed Assessors for requirements. to the Info Desk Priority Lane to get CTO Windows 11- queueing number 12 for Business Tax BPLO and BFP payment.

2. Pay at the City 2.1. Receive OR Fees based on 3 minutes Administrative Treasurer’s Office and input the auto- Officer V and present payment with e- generated Door No. 5 Official Receipt to tracs. billing BPLO the BPLO. 2.2 Verify provided by 2 minutes supporting the e-tracs documents and program taxes paid. 3. Claim Mayor’s 3.1. Issue claim None 3 minutes Frontline Permit or stub to the client. Assessors Business Permit. Windows 6-10 BPLO

Frontline Assessors for Priority Lane Windows 11- 12 BPLO

3.2. Print Mayor’s None 4 minutes Printing Staff - Permit. Administrative Officer I Window No. 5 BPLO

3.3 Release the None 10 minutes Releasing Mayor’s Permit or Staff – Business Permit Licensing and Business Officer I Plate. Window No. 13 BPLO As reflected Total on the 32 minutes payment slip

5. Issuance of New Business Permit (eBusiness Permit – Online) A Business Permit is a document issued via online process to client/s who may apply for business in Tagbilaran City to legally operate provided that all requirements are complied with.

City Mayor’s Office-Business Permit and Office or Division Licensing Office Classification Simple Type of Transaction G2B-Government to Business Who May Avail Business Owners/Operators Checklist of Requirements Where to Secure  Duly filled-out Unified Application  BPLO Form (1 original copy)  Certification from SEC/DTI/CDA (1  Department of Trade and Industry Office photocopy)  Barangay Clearance (1 original copy)  Barangay where business is located  Occupancy Permit/Certificate of Old &  Office of the Building Official (City Engineer’s Existing Building (1 photocopy) Office)  If renting, Lessor’s Permit or Lease of  Lessor Contract (Market Lessees) (1 photocopy)  Real Property Tax Clearance (1  City Treasurer’s Office original copy)  Fire Safety Inspection Certificate (1  Bureau of Fire Protection Office photocopy) Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Access Online 1.1. Assess None 10 minutes Administrative Application Form submitted Aide I through documents. BPLO www.tagbilaran.go 1.2. Forward v.ph and submit approved documentary applications to the requirements. City Treasurer’s Office for assessment of business taxes. 2. Pay taxes, fees 2. Send auto- Fees based 5 minutes Business Tax and charges as generated email to on the auto- Assessor reflected on the the client and ask generated City billing statement them to pay billing Treasurer’s through the provided by Office

sent through email different modes of the e-tracs and SMS. online payment. program 3. Claim Mayor’s 3.1. Send auto- 3 hours Liaison Permit or generated email to Officers Business Permit. the client BPLO informing them of the estimated date of the delivery of their business permits. 3.2. Deliver the 3 days Mayor’s Permit or Business Permit. As reflected 3 days, 3 Total on the hours and 15 payment slip minutes

6. Issuance of Special Permit (Motorcade, Parade, Events, Fire/Earthquake Drills and the like) A Special Permit is issued to authorize individuals or groups in the conduct of their activities.

City Mayor’s Office-Business Permit and Office or Division Licensing Office Classification Simple Type of Transaction G2C-Government to Citizen Individual/Group engaging in special activities for Who May Avail a temporary period of time Checklist of Requirements Where to Secure  Request Letter approved by the City  Client Mayor or City Administrator (1 original copy)  Endorsement from PNP (1 original  City PNP copy) Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit 1.1. Assess and None 3 minutes Administrative Request Letter validate Aide I duly approved by documents. BPLO the City Mayor or 1.2. Issue None 2 minutes City Administrator Payment Slip. with the 1.3. Inform the None 1 minute Endorsement client to proceed from PNP. to the Info Desk to get CTO queueing number for the payment. 2. Pay at the City 2. Verify Motorcade: 5 minutes Administrative Treasurer’s Office supporting Php 500.00 Aide I and present documents and BPLO Official Receipt to payment. Parade: the BPLO. Php 1,000.00

Marathons/ Fun Run: Government/ Civic, Locally- Based Sponsors

Php 500.00

Commercial Sponsors: Php 2,000.00 3. Claim Special 3.1. Receive None 3 minutes Administrative Permit. letter request with Aide I complete BPLO supporting documents and Official Receipt. 3.2. Print Special None 5 minutes Printing Staff - Permit. Administrative Officer I Window No. 5 BPLO

3.3. Have Special None 10 minutes BPLO Head Permit approved and City by BPLO Head Administrator and City Administrator.

3.4. Release None 5 minutes Releasing approved special Staff – permit. Licensing Officer I Window No. 13 BPLO As reflected Total on the 34 minutes payment slip

7. Issuance of Special Permit (Tarpaulin Advertisements or Other Merchandising) A Special Permit is issued to authorize individuals or groups to put up tarpaulin and other merchandising.

City Mayor’s Office-Business Permit and Office or Division Licensing Office Classification Simple Type of Transaction G2C-Government to Citizen Individual/Group engaging in special activities for Who May Avail a temporary period of time Checklist of Requirements Where to Secure  Request Letter approved by the City  Client Mayor or City Administrator (1 original copy)  Affidavit of Undertaking (1 original  City Administrator’s Office copy)  Fees Computation (1 original copy)  City Treasurer’s Office Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit 1.1. Assess and None 3 minutes Administrative Request Letter validate Aide I duly approved by documents. BPLO the City Mayor or 1.2. Issue None 2 minutes City Payment Slip. Administrator. 1.3. Inform the None 1 minute client to proceed to the Info Desk to get CTO queueing number for the payment. 2. Pay at the City 2. Verify Php 200.00 5 minutes Administrative Treasurer’s Office supporting per piece per Aide I and present documents and day BPLO Official Receipt to payment. the BPLO. 3. Claim Special 3.1. Receive None 3 minutes Administrative Permit. letter request with Aide I complete BPLO supporting documents and Official Receipt.

3.2. Print Special None 5 minutes Printing Staff - Permit. Administrative Officer I Window No. 5 BPLO

3.3. Have Special None 10 minutes BPLO Head Permit approved and City by BPLO Head Administrator and City Administrator.

3.4. Release None 5 minutes Releasing approved special Staff – permit. Licensing Officer I Window No. 13 BPLO As reflected Total on the 34 minutes payment slip

8. Renewal of Business Permit A renewal of Business Permit is issued for any existing business operating in Tagbilaran City every January.

City Mayor’s Office-Business Permit and Office or Division Licensing Office Classification Simple Type of Transaction G2B-Government to Business Who May Avail Business Owners/Operators Checklist of Requirements Where to Secure  Duly filled-out Unified Form (2  BPLO original copies)  Barangay Clearance (1 original copy)  Barangay where business is located  Real Property Tax Clearance (1  City Assessor’s Office original copy) Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Get a BPLO 1.1. Assess None 5 minutes Frontline queuing number submitted Assessors at the Info Desk documents. Windows 6-10 and submit filled- 1.2. Release None 4 minutes BPLO out Unified Form billing statement. with complete 1.3. Inform the None 1 minute Frontline documentary client to proceed Assessors for requirements. to the Info Desk Priority Lane to get CTO Windows 11- queueing number 12 for Business Tax BPLO and BFP payment. 2. Pay at the City 2.1. Receive OR Fees based 3 minutes Administrative Treasurer’s Office and input on the auto- Officer V and present payment with e- generated Door No. 5 Official Receipt to tracs. billing BPLO the BPLO. 2.2. Verify provided by 2 minutes supporting the e-tracs documents and program taxes paid. 3. Claim Mayor’s 3.1. Issue claim None 3 minutes Frontline Permit or stub to the client. Assessors Business Permit. Windows 6-10 BPLO

Frontline Assessors for Priority Lane

Printing Staff - Administrative 3.2. Print Mayor’s None 4 minutes Officer I Permit. Window No. 5 BPLO

Releasing Staff – 3.3 Release the None 10 minutes Licensing Mayor’s Permit or Officer I Business Permit Window No. and Business 13 Plate. BPLO

As reflected Total on the 27 minutes payment slip

9. Renewal of Business Permit (eBusiness Permit – Online) A Business Permit is a document issued via online process to client/s who may apply for business in Tagbilaran City to legally operate provided that all requirements are complied with.

City Mayor’s Office-Business Permit and Office or Division Licensing Office Classification Simple Type of Transaction G2B-Government to Business Who May Avail Business Owners/Operators Checklist of Requirements Where to Secure  Duly filled-out Unified Application  BPLO Form (1 original copy)  Barangay Clearance (1 original copy)  Barangay where business is located  Lease of Contract (Market Lessees) (1  Market photocopy)  Real Property Tax Clearance (1  City Treasurer’s Office original copy)  Fire Safety Inspection Certificate (1  Bureau of Fire Protection Office photocopy) Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Access Online 1.1. Assess None 10 minutes Administrative Application Form submitted Aide I through documents. BPLO www.tagbilaran.go 1.2. Forward v.ph and submit approved documentary applications to the requirements. City Treasurer’s Office for assessment of business taxes. 2. Pay taxes, fees 2. Send auto- Fees based 5 minutes Business Tax and charges as generated email to on the auto- Assessor reflected on the the client and ask generated City billing statement them to pay billing Treasurer’s sent through email through the provided by Office and SMS. different modes of the e-tracs online payment. program 3. Claim Mayor’s 3.1. Send auto- 3 hours Liaison Permit or generated email to Officers Business Permit. the client BPLO

informing them of the estimated date of the delivery of their business permits. 3.2. Deliver the 3 days Mayor’s Permit or Business Permit. As indicated 3 days, 3 Total on the hours and 15 payment slip minutes

10. Renewal of Motorized Tricycle Operator Franchise A renewal of Motorized Tricycle Operator Franchise is issued to give authority to individuals to render public transport in Tagbilaran City.

City Mayor’s Office-Business Permit and Office or Division Licensing Office Classification Simple Type of Transaction G2B-Government to Business Who May Avail Tricycle Operators Checklist of Requirements Where to Secure  Mayor’s Permit (1 photocopy)  Client  Franchise (1 original copy)  Client  LTO OR and CR (1 photocopy)  Client  Stencil of engine and chassis  Client  Community Tax Certificate (1  Client photocopy)  Traffic Violation Clearance (1 original  City Traffic and Management Office copy) Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Visit the City 1.1. Inspect the Php 100.00 + 20 minutes Traffic Traffic and tricycle unit Traffic Management Management (lights, brake, violation fees Officer Office for the Biblical passage). as per CTMO inspection of the 1.2. Issue Traffic assessment tricycle unit and Violation determination of Clearance. traffic violation. 1.3. Inform the client to proceed to BPLO. 2. Submit the 2.1. Assess None 3 minutes Frontline documentary submitted Assessors requirements at documents. Windows 11- the BPLO. 2.2. Issue None 2 minutes 13 payment slip and BPLO return documentary requirements. 2.3. Inform the None 1 minute client to proceed to the Info Desk to get CTO

queueing number for the payment. 3. Pay at the City 3. Verify Php 6,000.00 5 minutes Frontline Treasurer’s Office supporting Assessors and present documents and Windows 11- Official Receipt to taxes paid. 13 the BPLO. BPLO 4. Submit the 4.1. Endorse None 20 minutes Licensing documentary documentary Officer requirements. requirements to BPLO SP. 5. Claim 5.1. Release None 10 minutes Licensing Franchise. Franchise. Officer BPLO Php 6,100.00 Total plus traffic 1 hour violation fees

11. Renewal of Motorized Tricycle Operator Mayor’s Permit A renewal of Motorized Tricycle Operator Mayor’s Permit is issued to give authority to individuals to render public transport in Tagbilaran City.

Additional Requirements for Driver  Barangay Clearance (1 original  Barangay where the driver is residing copy)  Community Tax Clearance (1  City Treasurer’s Office original copy)  Police Clearance (1 original copy)  City PNP  Health Clearance with X-Ray result  City Health Office or any private facility  Professional Driver’s License (1  Client photocopy)  2x2 ID photos (1 original copy)  Client Fees to be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit 1.1. Inspect unit. Php 100.00 + 20 minutes Traffic documentary 1.2. Issue Traffic Traffic Management requirements to Violation violation fees Officer the City Traffic Clearance. CTMO

Management 1.3. Inform the as per Office. client to proceed assessment to BPLO. 2. Submit 2.1. Assess None 5 minutes Frontline documentary submitted Assessors requirements documents. Windows 11- from Step 1. 2.2. Release 13 billing statement. None 2 minutes BPLO 2.3. Inform the client to proceed to the Info Desk to get CTO None 1 minute queueing number for Business Tax and BFP payment. 3. Pay at the City 3. Verify Operator with 5 minutes Frontline Treasurer’s Office supporting 1 driver: Assessors and present documents and Php 1,190.00 Windows 11- Official Receipt to taxes paid. 13 the BPLO. Operator/ BPLO Driver: Php 790.00

4. Claim 4.1. Release None 10 minutes Licensing Franchise. Mayor’s Permit, Officer plate and sticker. BPLO Php 1,190.00/ Php 790.00 + Php 100.00 + Total 43 minutes traffic violation fees (may vary)

City Mayor’s Office – City Youth Development Office

External Services

100

1. Accreditation of Youth Program An accreditation is given to all youth-serving organizations in Tagbilaran City to validate the authenticity of their group and advocacies.

City Mayor’s Office-City Youth Development Office or Division Office Classification Complex Type of Transaction G2C-Government to Citizen Interested youth-serving organizations in Who May Avail Tagbilaran City Checklist Of Requirements Where To Secure  Letter of application (1 original copy  Client and 2 photocopies)  List members in good standing (3  Client original copies)  List of officers, advisers and their  Client contact details (3 original copies)  Letter of Endorsement (1 original  Barangay Captain and Sangguniang Kabataan copy and 2 photocopies) Chairperson from the barangay where the youth organization is located  Copy of the constitution and by-  Client laws (3 original copies)  Documents that testify the  Client existence of the organization within Tagbilaran City for more than a year (1 original copy and 2 photocopies)  Annual Accomplishment Report (3  Client original copies)  Financial statement for the previous  Client year prior to the application (3 original copies)  Last minutes of the general  Client assembly (3 photocopies) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit the 1.1. Assist the None 10 minutes City Youth requirements client in filling out Development and log in at the the necessary Office Staff for receiving area. information External pertaining to the Programs youth CYDO

101

accreditation transaction. None 15 minutes 1.2. Review the documents submitted and its completeness. 2. Get 2.1. Release None 15 minutes City Youth acknowledgment acknowledgment Development receipt for the receipt of Office Staff for submission of submission of the External the documents. documents for the Programs youth CYDO accreditation.

2.2. Assess all None 2 days City Youth the documents Development most especially Officer the validity and CYDO authenticity of each document. City Youth Development Office Staff for External Programs CYDO 3. Get notified 3. Release None 3 days City Youth through call or certificate if Development email if the accreditation is Office Staff for application is approved or send External approved or email or notice if Programs disapproved. the application is CYDO disapproved. 5 days and 40 Total None minutes

102

2. Provision of Assistance on Engagements and Trainings An assistance given to youth-serving organizations in Tagbilaran City for their conduct of trainings, seminars and workshops.

City Mayor’s Office-City Youth Development Office or Division Office Classification Simple Type of Transaction G2C-Government to Citizen Interested youth-serving organizations in Who May Avail Tagbilaran City Checklist Of Requirements Where To Secure  Invitation Letter containing the date  Client of the activity, venue, demography of the participants, topic/celebration/goal of the event (1 original copy) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit the 1.1. Receive and None 5 minutes City Youth documents and acknowledge the Development log in at the invitation letter. Office Staff for receiving area. 1.2. Check the None 10 minutes External availability of the Programs CYDO. CYDO 2. Receive 2. If CYDO is None 1 day City Youth feedback available, inform Development whether CYDO the client of the Office Staff for can attend to office’s External their invitation or participation in Programs not. their invitation. CYDO 1 day and 15 Total None minutes

103

3. Provision of Technical Assistance to Youth Organizations A technical support and assistance offered and provided to youth organizations registered in the City Youth Development Office and the City Youth Development Council.

City Mayor’s Office-City Youth Development Office or Division Office Classification Complex Type of Transaction G2C-Government to Citizen Registered and accredited youth organizations Who May Avail in Tagbilaran City Checklist Of Requirements Where To Secure  Letter of request signed by the  Client president of the youth organization and duly noted by the organization adviser specifying the type of assistance needed (1 original copy)  Document containing the rationale  Client of the event/activity/program (1 original copy)  Proposed activity flow (1 original  Client copy) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit the 1. Check the None 10 minutes City Youth documents and completeness of Development log in at the submitted Office Staff for receiving area. requirements. External Programs CYDO 2.Conduct short 2.1. Interview the None 35 minutes City Youth interview with the representative Development City Youth from the Officer Development organization with CYDO Officer. regard to the details of their proposals.

2.2. Forward None 3 days City Youth the proposal for Development approval from the Office Staff for

104

City Mayor’s External Office. Programs CYDO None 1 day 2.3. Once City Youth proposal is Development approved, Office Staff for process the External necessary Programs documents and CYDO inform the client regarding the decision and some updates. 4 days and 45 Total None minutes

105

4. Provision of Technical Support to Stakeholders and Other Government Agencies A technical support and assistance offered and provided to youth organizations registered in the City Youth Development Office and the City Youth Development Council.

City Mayor’s Office-City Youth Development Office or Division Office Classification Simple G2B-Government to Business Type of Transaction G2G-Government to Government Interested youth-serving organizations in Who May Avail Tagbilaran City Checklist Of Requirements Where To Secure  Invitation Letter containing the date  Client of the activity, venue, demography of the participants, topic/celebration/goal of the event, role of CYDO (1 original copy) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit the 1.1. Receive and None 5 minutes City Youth documents and acknowledge the Development log in at the invitation letter. Office Staff for receiving area. 1.2. Check the None 10 minutes External availability of the Programs CYDO and its CYDO resources. 2. Receive 2. If CYDO is None 1 day City Youth feedback available, inform Development whether CYDO the client of the Office Staff for can attend to office’s External their invitation or participation in Programs not. their invitation. CYDO 1 day and 15 Total None minutes

106

City Mayor’s Office – City Youth Development Office

Internal Services

107

1. Evaluation and Assessment of Youth Programs of Accredited Youth Organizations and SK Councils An outstanding certificate of evaluation and assessment is released to the Sangguniang Kabataan (SK) Councils upon submission of their quarterly accomplishment reports.

City Mayor’s Office-City Youth Development Office or Division Office Classification Simple Type of Transaction G2G-Government to Government 15 SK Councils and accredited youth-serving Who May Avail organizations in Tagbilaran City Checklist Of Requirements Where To Secure  Quarterly Accomplishment Report  Client containing the following:  Rationale and Narrative Report per activity (1 original copy)  Program Flow per project or activity (1 photocopy)  Attendance Sheet per activity (1 photocopy)  Summary of Participants’ Evaluation and Feedback (1 original copy) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit the 1.1. Check the None 10 minutes City Youth documents and completeness of Development log in at the submitted Office Staff for receiving area. requirements. Internal Programs CYDO

1.2. Review the None 4 days City Youth documents Development submitted by the Officer client. CYDO

1.3. Prepare the None 15 minutes City Youth certification. Development Office Staff for

108

Internal Programs CYDO 2. Claim the 2.1. Release the None 3 minutes City Youth certification. certification. Development 2.2. File the None 5 minutes Office Staff for certification. Internal Programs CYDO 4 days and 33 Total None minutes

109

2. Provision of Logistics Assistance to Accredited Youth Organizations and SK Councils An assistance given to SK Councils and youth-serving organizations in Tagbilaran City to facilitate requests pertaining to the use of conference rooms, equipment and sound system.

City Mayor’s Office-City Youth Development Office or Division Office Classification Simple Type of Transaction G2G-Government to Government 15 SK Councils and accredited youth-serving Who May Avail organizations in Tagbilaran City Checklist Of Requirements Where To Secure  Request Letter addressed to the  Client City Mayor and CYDO (1 original copy)  Rationale of the Activity (1 original  Client copy) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit the 1.1. Receive the None 10 minutes City Youth documents and request letter. Development log in at the Office Staff for receiving area. 1.2. Check the None 20 minutes External availability of the Programs request: venue, CYDO sound system, projector, equipment. 2. Receive 2. Release None 30 minutes City Youth notification on certification on Development the approval or the approval or Office Staff for disapproval of disapproval of the External the request. request. Programs CYDO Total None 1 hour

110

City Mayor’s Office – City Livelihood and Community Development Unit

Internal Services

111

1. Act as Secretariat of the Tagbilaran City Livelihood Council The division serve as secretariat of the Tagbilaran City Livelihood Council, assisting them in their conduct of meetings and activities.

City Mayor’s Office-City Livelihood and Office or Division Community Development Unit Classification Simple Type of Transaction G2G-Government to Government Who May Avail Tagbilaran City Livelihood Council Checklist Of Requirements Where To Secure  None Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Arrange 1.1. Call Council None 20 minutes CLCDU Head schedule and members for and venue to confirmation of Administrative convene the date. Designates council. Arrange 1.2. Send letter CLCDU coordination request for venue meetings and reservation. Livelihood Planning activities. 2. Prepare 2. Draft and None 25 minutes CLCDU Head agenda and flow finalize agenda and of discussion. and flow of Administrative discussion. Designates CLCDU 3. Prepare 3. Draft and None 1 hour CLCDU Head invites to finalize invites and members of the and send to Administrative Council and Council members Designates other concerned and other CLCDU agencies. concerned agencies. Office Liaison CLCDU 4. Conduct the 4.1. Take down None 5 hours Administrative meeting. minutes of the Designates meeting. CLCDU 4.2. Finalize minutes of the meeting.

112

4.3. Prepare and None 5 hours Staff submit reports to CLCDU the council and SP. 11 hours and Total None 45 minutes

113

City Mayor’s Office – City Livelihood and Community Development Unit

External Service

114

1. Provision of Technical Assistance to Existing Livelihood Projects The division provides assistance to livelihood projects by strengthening associations managing the livelihood projects as well as assessing, evaluating and monitoring those.

City Mayor’s Office-City Livelihood and Office or Division Community Development Unit Classification Complex Type of Transaction G2C-Government to Citizens Who May Avail Livelihood Associations Checklist Of Requirements Where To Secure  Association’s Accreditation  Client  Request Form  CLCDU Office Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Fill out request 1. Receive and None 5 minutes Administrative form for service/s record the filled- Designates requested. out forms for CLCDU services requested. 2. Discuss issues 2. Assess issues None 20 minutes CLCDU Head and concerns of and concerns, CLCDU her/his request. and determine the services to be provided. 3. Make tentative 3.1. Prepare None 10 minutes CLCDU Head schedule in the workshop and Staff conduct of materials needed. CLCDU requested service/s. 3.2. Conduct None 1 day CLCDU Head client’s request. and Staff CLCDU

3.3. Prepare and None 5 days CLCDU Head sent to requesting and Staff party the post- CLCDU activity reports, feedback and recommendation. 4. Provide 4. Communicate None 20 minutes CLCDU Head feedback of the with the focal and Staff CLCDU

115

services person of the said requested. livelihood project. 6 days and 55 Total None minutes

116

City Vice-Mayor’s Office

External Services

117

1. Posting of Pertinent Documents on the Bulletin Board Pertinent documents such as memoranda and circulars may be posted on the bulletin board of the office.

Office or Division City Vice-Mayor’s Office Classification Simple G2B-Government to Business Type of Transaction G2C-Government to Citizen G2G-Government to Government Who May Avail All Checklist Of Requirements Where To Secure  Pertinent documents (e.g.,  Client memoranda, circulars, etc.) (1 original copy) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit the 1.1. Receive the None 3 minutes Private documents. documents and Secretary I record the client’s City Vice- mobile number. Mayor’s Office

1.2. Record None 2 minutes documents in the logbook.

1.3. Post the None documents on the 5 minutes bulletin board. Total None 10 minutes

118

2. Receipt of Pertinent Documents for Appropriate Action Pertinent documents containing requests or invitations are received for appropriate action.

Office or Division City Vice-Mayor’s Office Classification Simple G2B-Government to Business Type of Transaction G2C-Government to Citizen G2G-Government to Government Who May Avail All Checklist Of Requirements Where To Secure  Letters and Communications (1  Client original copy) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit the 1.1. Receive the None 3 minutes Private documents. documents and Secretary I record the client’s City Vice- mobile number. Mayor’s Office

1.2. Record None 2 minutes Private documents in the Secretary I logbook. City Vice- Mayor’s Office

1.3. Forward the None 2 minutes Private document to the Secretary I appropriate City Vice- division. Mayor’s Office

1.4. Provide None 2 days Chief of Staff necessary action. City Vice- Mayor’s Office

1.5. Contact the None 5 minutes Chief of Staff client on the City Vice- action done. Mayor’s Office 2 days and 12 Total None minutes

119

City Vice-Mayor’s Office

Internal Services

120

1. Approval of the Release of Funds An approval is needed for the funds under the Legislative Department to be released to the requesting divisions.

Office or Division City Vice-Mayor’s Office Classification Simple Type of Transaction G2G-Government to Government Who May Avail Offices under the Legislative Department Checklist Of Requirements Where To Secure  Activity Design (4 original copies)  Client  Purchase Request (6 original  Client copies)  Obligation Request (4 original  Client copies)  Disbursement Voucher (4 original  Client copies) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit the 1.1. Receive the None 3 minutes Private documents. documents and Secretary I record the client’s City Vice- mobile number. Mayor’s Office

1.2. Record None 2 minutes Private documents in the Secretary I logbook. City Vice- Mayor’s Office

1.3. Record the None 5 minutes Local particulars, Legislative charges and Staff Officer IV amount. City Vice- Mayor’s Office

1.4. Review the None 10 minutes Chief of Staff document for final City Vice- review and Mayor’s Office approval of the City Vice-Mayor. 2. Retrieve the 2.1. Record the None 2 minutes Private documents. outgoing Secretary I documents.

121

City Vice- 2.2. Release None 2 minutes Mayor’s Office documents to the client. Total None 24 minutes

122

2. Posting of Pertinent Documents on the Bulletin Board Pertinent documents such as memoranda and circulars may be posted on the bulletin board of the office.

Office or Division City Vice-Mayor’s Office Classification Simple Type of Transaction G2G-Government to Government Who May Avail City Government Departments/Offices Checklist Of Requirements Where To Secure  Pertinent documents (e.g.,  Client memoranda, circulars, etc.) (1 original copy) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit the 1.1. Receive the None 3 minutes Private documents. documents. Secretary I City Vice- 1.2. Record None 2 minutes Mayor’s Office documents in the logbook.

1.3. Post the None documents on the 5 minutes bulletin board. Total None 10 minutes

123

3. Receipt of Pertinent Documents for Appropriate Action Pertinent documents containing requests or invitations are received for appropriate action.

Office or Division City Vice-Mayor’s Office Classification Simple Type of Transaction G2G-Government to Government Who May Avail City Government Departments/Offices Checklist Of Requirements Where To Secure  Letters and Communications (1  Client original copy) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit the 1.1. Receive the None 3 minutes Private documents. documents. Secretary I City Vice- Mayor’s Office

1.2. Record None 2 minutes Private documents in the Secretary I logbook. City Vice- Mayor’s Office

1.3. Forward the None 2 minutes Private document to the Secretary I appropriate City Vice- division. Mayor’s Office

1.4. Provide None 2 days Chief of Staff necessary action. City Vice- Mayor’s Office

1.5. Contact the None 5 minutes Chief of Staff client on the City Vice- action done. Mayor’s Office 2 days and 12 Total None minutes

124

4. Release of Legislative Measures Legislative Measures are needed during regular/special sessions of the Members of the Sangguniang Panlungsod.

Office or Division City Vice-Mayor’s Office Classification Simple Type of Transaction G2G-Government to Government City Government Departments, Government Who May Avail Agencies Checklist Of Requirements Where To Secure  Letters and Communications (1  Client original copy) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit the 1.1. Receive the None 3 minutes Private documents. documents. Secretary I City Vice- Mayor’s Office

1.2. Record None 2 minutes Private documents in the Secretary I logbook. City Vice- Mayor’s Office

1.3. Forward the None 2 minutes Private document to the Secretary I appropriate City Vice- division. Mayor’s Office

1.4. Provide None 2 days Local necessary action. Legislative Staff Officer IV City Vice- Mayor’s Office 2 days and 12 Total None minutes

125

Office of the Sangguniang Panlungsod Secretary

External Services

126

1. Provision of Copies of Approved Ordinances, Resolutions, Minutes/Journal of Proceedings of Session and Committee Reports The Secretary to the Sanggunian keeps in his/her custody copies of approved legislative measures and records relating to the conduct of sessions of the Sangguniang Panlungsod. Copies of these legislative records, as mandated by law, shall be open to the public and be furnished to any interested party.

Office or Division Office of the SP Secretary Classification Simple G2B-Government to Business Type of Transaction G2C-Government to Citizen G2G-Government to Government Who May Avail All Checklist Of Requirements Where To Secure  Request Form  Receiving Clerk-Office of the SP Secretary Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Present letter 1.1. Verify None 5 minutes Local of request and ID availability of Legislative and fill-out document Staff Officer I / Request Form. requested. LTS Staff 1.2. Issue a note Office of the or billing to be SP Secretary presented to the City Treasurer’s Office. 2. Proceed to the 2.1. Retrieve file Hard Copy: 3 minutes Local City Treasurer’s and print/ G2C- Legislative Office for photocopy Php 2.00/page Staff Officer I / payment. document if hard G2B- LTS Staff copy is Php 2.00/page Office of the requested. G2G-None SP Secretary

(If client opts for a Soft Copy: soft copy, ask for None email address or a USB/flash drive.) 3. Present 3.1. Release None 1 minute Local Official Receipt. document to Legislative requesting party Staff Officer I / or send/save LTS Staff

127

document to Office of the email/USB. SP Secretary 4. Sign logbook. 4.1. Indicate OR None 1 minute Local number in the Legislative logbook and Staff Officer I / release LTS Staff documents. Office of the SP Secretary Based on the type of copy Total 10 minutes and number of pages

128

2. Legislative Tracking Services Proposed legislative measures, requests, petitions and other documents calendared in the agenda for legislative action of the Sanggunian can be monitored through the legislative tracking services of the SP.

2. Wait for 2.1. Search LTS None 5 minutes Administrative action. system for Assistant III/ update. LTS Staff 2.2. Inform client Office of the of the action SP Secretary taken by the Sanggunian. If measure is still with Committee, refer client to the Committee Secretary. If already acted on, proceed to print copies of the approved measure or committee report. 3. Receive 3.1. Release Hard Copy: 2 minutes Administrative document or document to G2C- Assistant III/ proceed to requesting party Php 2.00/page LTS Staff

129

Committee or send/save G2B- Office of the Secretary for document to Php 2.00/page SP Secretary updates. email/USB. G2G-None

Soft Copy: None Based on the type of copy Total 10 minutes and number of pages

130

3. Receiving of Documents (Petitions, Requests, Messages and Communications) to be Calendared in the Agenda/Order of Business of the Session The Sangguniang Panlungsod enacts ordinances and approves resolutions for the general welfare of the city and its inhabitants. Petitions, requests, messages and communications received or indorsed from other city offices, government agencies, barangays, private citizens, institutions, business establishments, groups and organizations that require policy formulation are received by the Office of the SP Secretary and calendared in the agenda/order of business for appropriate legislative action.

Office or Division Office of the SP Secretary Classification Simple G2B-Government to Business Type of Transaction G2C-Government to Citizen G2G-Government to Government Who May Avail All Checklist Of Requirements Where To Secure  Documents (petitions, requests,  Client messages, communications) to be calendared (2 original copies) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit the 1.1. Receive and None 5 minutes Administrative document. check the Assistant document and Office of the verify its SP Secretary completeness 1.2. Stamp document as received and return one copy to client. 1.3. Record document in the log book. Total None 5 minutes

131

Office of the Sangguniang Panlungsod Secretary

Internal Services

132

1. Receiving of Committee Reports and Proposed Ordinances and Resolutions to be Calendared in the Agenda The legislative process, as embodied in the Internal Rules of Procedures of the Sangguniang Panlunsgod, requires that committee reports and proposed measures be filed with the Office of the Secretary by the SP Members or their designated staff. All measures and reports filed shall be calendared for reporting and/or reading in the session.

Office or Division Office of the SP Secretary Classification Simple Type of Transaction G2G-Government to Government Who May Avail SP Members or their designated employees Checklist Of Requirements Where To Secure  Committee Reports (3 original  Client copies)  Client  Proposed Ordinances and Resolutions (3 original copies) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit 1.1. Receive None 5 minutes Local Committee documents and Legislative Reports and/or check for Staff Officer IV proposed signatures. Office of the measure. 1.2. Record SP Secretary documents in the logbook. 2. Wait for 2.1. Number the None 5 minutes Local action. Committee Legislative Report and/or Staff Officer IV proposed Office of the measure. SP Secretary 3. Receive a 3. Return one None 1 minute Local copy of the numbered copy to Legislative numbered CR SP Member or Staff Officer IV and/or PR/PO. staff. Office of the SP Secretary Total None 11 minutes

133

2. Use of Sandugo SP Session Hall Regular and Special Sessions of the Sangguniang Panlungsod are held at the Sandugo SP Session Hall. The Session Hall is also used as venue for committee meetings and public hearings and consultations of the legislative department. Whenever available, the SP Session Hall may also be used by other City offices for their office meetings and activities.

Office or Division Office of the SP Secretary Classification Simple Type of Transaction G2G-Government to Government Who May Avail SP Members or their designated employees Checklist Of Requirements Where To Secure  Reservation Slip  Office of the SP Secretary Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1.Fill out two 1.1. Receive None 3 minutes Administrative reservation forms. Assistant III as slips/forms 1.2 Instruct client Reservation indicating office, on guidelines for Coordinator date/time of use of facility. Office of the activity. 1.3. Sign the SP Secretary forms. 2. Proceed to 2.1. Verify None 3 minutes Administrative Session Hall and availability of the Aide II as check availability facility. Facility of the facility with 2.2. If available, Coordinator the Facility record the Office of the Coordinator reservation SP Secretary (Administrative 2.3. Sign the Aide II). reservation forms. 3. Bring back 3. SP Secretary None 2 minutes SP Secretary forms to the approves the Office of the Office of the SP reservation. SP Secretary Secretary.

4. Receive one 4.1. Return one None 2 minutes Administrative signed copy to the client. Aide II as reservation form 4.2. File the other Facility (to be presented copy. Coordinator during the Office of the activity). SP Secretary Total None 10 minutes

134

City Administrator’s Office

External Services

135

1. Approval of Special Permits (Parade, Motorcade, Sports Events, Activity or Program with Crowds) The City Administrator’s Office processes permits for the conduct of activities.

Office or Division City Administrator’s Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail All residents of Tagbilaran City Checklist Of Requirements Where To Secure  Request Letter  Client  Approval from the CTMO  City Traffic Management Office  PNP Indorsement  Tagbilaran City PNP  Official Receipt  City Treasurer’s Office Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Present their 1. Check the None 5 minutes PNP Issuance request letter requirements in-charge (with notarization upon the City PNP for those for submission of business matters letter request at only) and with City the approval of Administrator’s the (CTMO, City Office. PNP for those who will use the streets only). 2. Present the 2. Endorse the None 3 minutes Administrative approved approved letter to Aide I request letter to BPLO. City the BPLO for the Administrator’s issuance of Office Special Permit. 3. Pay at the City 3. Receive Php 15 minutes Cashier Treasurer’s payment. CTO Office. 4. Claim Special 4.1. Receive from None 10 minutes Administrative Permit. BPLO the letter Aide I request together City with the Special Administrator’s Permit for the Office signature of the

136

City Administrator. 4.2. Release Special Permit. Total Php 33 minutes

137

2. Burial Permit at Barangay Tiptip Public Cemetery The City Administrator’s Office processes burial permit for Barangay Tiptip Public Cemetery.

Office or Division City Administrator’s Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail All residents of Tagbilaran City Checklist Of Requirements Where To Secure  Death Certificate  Client Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Present the 1.1. Check the None 15 minutes Administrative Death requirements Aide I Certificate. upon the City submission of Administrator’s letter request at Office City Administrator’s Administrative Office. Aide VI 1.2. Issue waiver City to the client. Administrator’s Office

City Administrator City Administrator’s Office Total None 15 minutes

138

City Accountant’s Office

Internal Services

139

1. Issuance of Tax Certificates Certified copy of the signed/approved and filled-out Tax Certificates (BIR Form 2316) are issued by this office to the employees of the City Government of Tagbilaran as per request due to loss of the previously issued BIR Forms for foreign travels/loans/scholarship.

City Accountant’s Office-Claims and Processing Office or Division Division Classification Simple Type of Transaction G2G-Government to Government Who May Avail City Government Employees Checklist Of Requirements Where To Secure  Request Form  City Accountant’s Office Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Fill out the 1.1. Photocopy None 15 minutes Employee In- request form. BIR Form 2316. Charge

1.2. Sign or None 6 minutes City approve the Accountant certification. City Accountant’s Office 2. Receive 2. Issue None 4 minutes Employee In- certification and certification. Charge sign in the logbook. Total None 25 minutes

140

2. Receipt and Checking of Barangay Financial Documents Financial Documents from the Barangays of the City of Tagbilaran are submitted to the City Accountant’s Office-Barangay Accounting Division for the preparation of Financial Reports as mandated by the Commission on Audit.

City Accountant’s Office-Barangay Accounting Office or Division Division Classification Simple Type of Transaction G2G-Government to Government Who May Avail Barangays of Tagbilaran City Checklist Of Requirements Where To Secure  Transmittal of Report  Client  Report of Check Issued  Client  Disbursement Vouchers with  Client Photocopy of Check and Supporting Documents  Report of Cash Disbursement  Client  Payroll with Supporting Documents  Registry of Appropriation and  Client Commitment (RAC)  Punong Barangay Certification  Client (PBC)  Liquidation Reports with supporting  Client documents  Statement of Appropriations,  Client Commitments and Balances (SACB)  Summary of Collections and  Client Deposits/ Remittances Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Transmit the 1.1. Receive the None 3 minutes per Encoder reports. reports with transmittal City supporting Accountant’s documents. Office

1.2. Arrange and None 1 minute per Encoder sort the transmittal City transmitted Accountant’s reports. Office

141

1.3. Check and None 3 hours per Encoder review the transmittal City submitted reports Accountant’s including the Office supporting documents.

1.4. Submit the None 2 minutes per Encoder reports to the transmittal City Journal Entry Accountant’s Voucher (JEV) Office encoders. 3 hours and 6 Total None minutes per transmittal

142

3. Receipt, Checking and Recording of Financial Documents Financial Documents from the City Treasurer’s Office of the City Government of Tagbilaran are submitted to the Office of the City Accountant-Financial Reporting Division for the recording and preparation of Financial Reports as mandated by the Commission on Audit.

City Accountant’s Office-Financial Reporting Office or Division Division Classification Simple Type of Transaction G2G-Government to Government Who May Avail City Treasurer’s Office Checklist Of Requirements Where To Secure  Report of Collection and Deposit  Client  Official Receipts (1 photocopy)  Client  Deposit Slip (1 original copy)  Client  Credit Memos (original copy)  Client  Report of Checks Issued  Client  Disbursement Vouchers with Check  Client and Supporting Documents (1 original copy)  Report of Cash Disbursement  Client Payroll with Supporting Documents (1 original copy)  Report of Unclaimed Checks (1  Client original copy)  Report of Cancelled Checks  Client (original copy)  Cancelled Checks  Client  Report of Stale Checks (original  Client copy)  Disbursement Vouchers with Stale  Client Check and Supporting Documents Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Transmit the 1.1. Receive and None reports check the reports sequenced with supporting according to documents. transmittal a. Report of 3 minutes Bookkeeper II letter/list. Collection and Deposit

143

b. Report of 2 minutes Administrative Checks Officer III Issued c. Report of 1 minute Administrative Cash Officer III Disbursement d. Report of 1 minute Administrative Unclaimed Officer III Checks e. Report of 1 minute Administrative Cancelled Officer III Checks f. Report of 1 minute Administrative Stale Checks Officer III

1.2. Record the None reports in the accounting system. 1. Report of 2 days Bookkeeper I/ Collection Administrative and Deposit Assistant II/ Accountant II

3 hours Administrative Assistant II/

Administrative Officer III/ Accountant II

2. Report of 1 day Administrative Checks Officer III Issued 3. Report of 20 minutes Administrative Cash Officer III Disbursement 4. Report of 20 minutes Administrative Unclaimed Officer III

Checks Administrative 5. Report of 20 minutes Officer III/ Cancelled Accountant II Checks

144

6. Report of Stale Checks

1.3. Review and None Administrative attach Journal Assistant II/ Entry Vouchers. Administrative Officer III/ Accountant II/ City Accountant 3 days, 4 Total None hours and 9 minutes

145

4. Signing of Clearance Clearance forwarded to the City Accountant’s Office are facilitated for countersigning of the concerned Divisions before the approval of the City Accountant.

Office or Division City Accountant’s Office Classification Simple Type of Transaction G2G-Government to Government City Government Officials, Employees and Who May Avail Workers Checklist Of Requirements Where To Secure  Clearance Form  CHRMDO Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Transmit the 1.1. Receive the None 3 minutes Fiscal Clearance Form. Clearance Form. Examiner I City Accountant’s Office

1.2. Countersign None 45 minutes Fiscal the Clearance Examiner I Form as and Records verification. Officer II

1.3. Sign/Approve None 1 hour City the Clearance Accountant Form. City Accountant’s Office 2. Receive the 2. Issue the None 2 minutes Fiscal Clearance Form. Clearance Form Examiner I to the client. City Accountant’s Office 1 hour and 50 Total None minutes

146

City Agriculture and Veterinary Office

External Services

147

1. Check Up of Pet The physical examination of pets.

Office or Division City Agriculture and Veterinary Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Tagbilaran City Residents Checklist Of Requirements Where To Secure  None Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Sign in the 1. Give the None 1 minute Small Animal client logbook at logbook to the Sector the office lobby. client. CAVO 2. Fill out the 2. Give the None 3 minutes Small Animal outpatient form. outpatient form. Sector CAVO 3. Bring in the 3.1. Perform None 10 minutes Small Animal pet. check-up on the Sector pet and give first CAVO aid treatment if necessary.

3.2. Give None 15 minutes injection. 4. Receive 4. Give the None 5 minutes Small Animal prescription. prescription. Sector Refer severe CAVO cases to veterinary clinics. Total None 34 minutes

148

2. Issuance of Fishing Permit Certificate Residents of Tagbilaran City who are interested to catch fish in the waters within the Tagbilaran City boundary need to secure a Fishing Permit.

Office or Division City Agriculture and Veterinary Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Tagbilaran City Residents Checklist Of Requirements Where To Secure  Barangay Clearance  Barangay  Community Tax Certificate  Barangay Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Sign in the 1. Give the None 1 minute Fisheries client logbook at logbook to the Sector the office lobby. client. CAVO 2. Submit the 2. Receive the None 12 minutes Fisheries required required Sector documents to the documents and CAVO Sector Head. check for completeness. 3. Answer 3. Ask and record None 10 minute Fisheries information the information. Sector needed for the CAVO issuance of the certificate. 4. Pay the fee to 4. Accept the Php 100.00 1 minute Fisheries the Finance payment. Sector Officer. CAVO 5. Receive the 5. Issue the None 1 minute Fisheries Fishing Permit certificate. Sector Certificate. CAVO Total Php 100.00 25 minutes

149

3. Issuance of Veterinary Health Certificate The CAVO provides Veterinary Health Certificate for whatever legal purpose it may serve the requesting client.

Office or Division City Agriculture and Veterinary Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Tagbilaran City Residents Checklist Of Requirements Where To Secure  Pet  Client  Requirements for issuance of Veterinary Health Certificate in accordance to BAI and EO No. 7, 22 and 5 Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Sign in the 1. Give the None 1 minute Livestock client logbook at logbook to the Sector the office lobby. client. CAVO 2. Submit the 2. Receive the None 12 minutes Livestock required required Sector documents to the documents and CAVO Sector Head. check for completeness. 3. Answer 3. Physically None 10 minute Livestock information assess the animal Sector needed for the and ask CAVO issuance of the information certificate. needed for the issuance of the certificate. 4. Pay the fee to 4. Accept the Php 100.00 1 minute Livestock the Finance payment. Sector Officer. CAVO 5. Receive the 5. Issue the None 1 minute Livestock Veterinary certificate. Sector Health CAVO Certificate. Total Php 100.00 25 minutes

150

4. Rabies Vaccination and Dog Registration Tagbilaran City residents with pets must have them registered and vaccinated for rabies.

Office or Division City Agriculture and Veterinary Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Tagbilaran City Residents Checklist Of Requirements Where To Secure  Pet  Client  Must be at least 3 months old  Must be healthy  Must have no biting incident 14 days before or during the vaccination day Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Sign in the 1. Give the None 1 minute Small Animal client logbook at logbook to the Sector the office lobby. client. CAVO 2. Bring the pet 2. Assess the None 3 minutes Small Animal to the office. health status of Sector the pet. CAVO 3. Hold and 3. Apply anti- None 1 minute Small Animal secure their pet rabies vaccination Sector for vaccination. on the pet. CAVO 4. Answer 4. Ask information None 5 minutes Small Animal information to the client Sector needed for Pet needed for Pet CAVO Registration. Registration. 5. Pay the 5. Accept the Php 25.00 1 minute Cashier registration fee payment. City to the Finance Treasurer’s Officer. Office 6. Receive the 6. Issue the None 1 minute Small Animal Registration Registration Card. Sector Card. CAVO Total Php 25.00 12 minutes

151

5. Release of Impounded Pet Pet owners may request for the release of their impounded pets given that they will be able to comply to the set requirements.

Office or Division City Agriculture and Veterinary Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Tagbilaran City Residents Checklist Of Requirements Where To Secure  Registration Card  City Agriculture and Veterinary Office  Proof of ownership (photo with the  Client pet) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Sign in the 1. Give the None 1 minute Small Animal client logbook at logbook to the Sector the office lobby. client. CAVO 2. Answer 2. Ask and record None 3 minutes Small Animal information information Sector needed for needed for CAVO release. release. 3. Pay the 3. Accept the Php 500.00 1 minute Cashier impoundment payment. City fee to the Treasurer’s Finance Officer. Office 4. Pay attention 4. Conduct None 30 minutes Small Animal to the lecture lecture on Sector and video. responsible pet CAVO ownership. Show the 30-minute video. 5. Receive the 5. Release the None 1 minute Small Animal pet. pet. Sector CAVO Total Php 500.00 36 minutes

152

6. Spay and Neuter of Pet Spaying is the removing of the ovaries and uterus of a female pet. Neutering is the removing of the testicles of your male dog or cat. These are veterinary procedures that require minimal hospitalization and offer lifelong health benefits that will vastly improve pet's behavior.

Office or Division City Agriculture and Veterinary Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Tagbilaran City Residents Checklist Of Requirements Where To Secure  None Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Sign in the 1.1. Give the None 1 minute Small Animal client logbook at logbook to the Sector the office lobby. client. CAVO

1.2. Schedule the None 6 minutes date of surgery. 2. Return on the 2. Remind the None 2 minutes Small Animal scheduled date client on the Sector of surgery. schedule of the CAVO surgery. 3. Sign in the 3. Perform None Situation- Cashier waiver and surgery of the pet. specific City outpatient form depending on Treasurer’s before surgery. the case of the Office pet 4. Follow 4. Give the None 5 minutes Small Animal prescription and prescription and Sector guidelines after guidelines after CAVO surgery. surgery to the owner. 14 minutes plus Total Php 500.00 situation- specific time

153

7. Surrender of Pet Pet owners may surrender their pets for impounding especially when their pets pose a threat to them or to others.

Office or Division City Agriculture and Veterinary Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Tagbilaran City Residents Checklist Of Requirements Where To Secure  None Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Sign in the 1. Give the None 1 minute Small Animal client logbook at logbook to the Sector the office lobby. client. CAVO 2. Answer 2. Ask and record None 3 minutes Small Animal information information Sector needed. needed. CAVO 3. Pay the 3. Accept the Php 500.00 1 minute Cashier impoundment payment. City fee to the Treasurer’s Finance Officer. Office Total Php 500.00 5 minutes

154

City Assessor’s Office

External Services

155

1. Annotation, Cancellation of Loans or Mortgages, Notice of Adverse Claims, Notice of Tax Liens on Tax Declaration This service is needed by clients who are processing for loans. The service provider will verify the FAAS and will label said FAAS for the changes in the document.

Office or Division City Assessor’s Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Taxpayers Checklist Of Requirements Where To Secure  Mortgage Papers or Release of  Client Mortgage  Notice of Tax Liens  Client  Certified True Copy of Tax  City Assessor’s Office Declaration  Owner's Copy of Land Title  Client  Mortgage  Tax Certification for the current year  City Treasurer’s Office Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Secure list of 1. Provide list of Research Fee: 1 minute Local requirements for requirements and Php 100.00 Assessment annotation or issue payment Operations cancellation of slip. Officer mortgage. City Assessor’s Office 2. Submit 2. Review and None 10 minutes Local required prepare the Assessment documents for submitted Operations review including documents. Officer Official Receipt City of research fee. Assessor’s Office Total Php 100.00 11 minutes

156

2. Securing Assessment of New Assessed or Reassessed Building and Machinery The owner needs to declare the improvements of his property.

Office or Division City Assessor’s Office Classification Complex Type of Transaction G2C-Government to Citizen Who May Avail Taxpayers Checklist Of Requirements Where To Secure  Request letter duly signed by the  Client owner or representatives  Occupancy Permit (photocopy)  Office of the Building Official  Building Permit (photocopy)  Office of the Building Official  Approved Floor Plan  Office of the Building Official  Land Title where the building is  Client constructed (photocopy)  For machinery and building, Sworn  Client Statement of Ownership  For reassessment of building and  Client machinery, Tax Certification Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Fill out 1.1. Receive None 3 minutes Local taxpayer’s request form. Assessment request form and Operations submit required Officer documents. City Assessor’s Office

1.2. Process all None 5 days documents for Tax Declaration. 2. Claim Tax 2. Release None 2 minutes Administrative Declaration on secured Tax Aide date agreed with Declaration. City appraiser. Assessor’s Office 5 days and 5 Total None minutes

157

3. Securing Certified True Copy of Tax Declaration, Certification as to Landholding or No Landholding, Improvement or No Improvement, Lot or Building History and History of Lots and Buildings Tax Declaration is a document that describes the property in a nutshell. Other certifications may also be requested for legal purposes.

Office or Division City Assessor’s Office Classification Complex Type of Transaction G2C-Government to Citizen Who May Avail Taxpayers Checklist Of Requirements Where To Secure  Taxpayer’s Request Form  City Assessor’s Office  Tax Certification or Tax Receipt of  City Assessor’s Office the current year Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Secure list of 1. Provide list of None 5 minutes Administrative requirements requirements and Aide and fill out request form. City request form. Assessor’s Office 2. Proceed to 2. Receive Php 100.00 10 minutes Cashier CTO for payment. per copy City payment. Treasurer’s Office 3. Submit 3. Review None 2 minutes Local required documents Assessment documents submitted and Operations including Official prepare Officer Receipt for requested City payment. document. Assessor’s Office

Administrative Aide City Assessor’s Office 4. Claim 4. Release None 2 minutes Administrative document on requested Aide agreed date. documents.

158

City Assessor’s Office Php 100.00 Total 19 minutes per copy

159

4. Securing History of Lot and Building Based on Record of Assessment Taxpayers may request for the history of their lot and building based on the record of the office.

Office or Division City Assessor’s Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Taxpayers Checklist Of Requirements Where To Secure  1 Photocopy Tax Certification or City Treasurer’s Office Tax Receipt of the current year  1 Photocopy Certificate of Title/Tax Register of Deeds Declaration Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Secure list of 1. Provide list of None 5 minutes Administrative requirements requirements and Aide and fill out request form. City request form. Assessor’s Office 2. Proceed to 2. Receive Php 100.00 10 minutes Cashier CTO for payment. per copy City payment. Treasurer’s Office 3. Submit 3. Review None 1 day Local required documents Assessment documents submitted and Operations including Official prepare Officer Receipt for requested City payment. document. Assessor’s Office

Administrative Aide City Assessor’s Office 4. Claim 4. Release None 2 day Administrative document 2 requested Aide days upon documents.

160

submission of City requirements Assessor’s Office Php 100.00 1 day and 17 Total per copy minutes

161

5. Securing Owner’s Copy of Transferred Tax Declaration, Revisions and Conversions of Lots and Buildings Simple transfer of ownership from the previous owner to the new owner. New Tax Declaration can be used for any legal transaction, for loan purposes or for reference of the new owner.

Office or Division City Assessor’s Office Classification Highly Technical Type of Transaction G2C-Government to Citizen Who May Avail Taxpayers Checklist Of Requirements Where To Secure  Certified photocopy of Transfer  Register of Deeds Certificate of Title (TCT)  Deed of Conveyance  Client’s Copy  Deed of Sale  Deed of Extrajudicial Settlement  Deed of  Deed of Exchange  Court Order  Waiver of Rights  Petition for Splitting

 Voluntary Partition

 Deed of Consolidation

 Adjudication of Sole Heir  Deed of Definite Sale  Certificate of Sale  Certificate of Finality  Special Power of Attorney for  Client’s Copy Owner's representative  Affidavit as may be appropriate  Client’s Copy  Secretary's Certificate  Client’s Copy  Board Resolution  Client’s Copy  Court Clearance  Client’s Copy  BIR Clearance (e.g. Capital Gain  BIR Tax, Estate Tax, Donor's Tax)  Transfer Fee Official Receipt  Client’s Copy  Approved Subdivision Plan (for  Client’s Copy subdivided lot)  Late Filing Fee Official Receipt (if  City Treasurer’s Office submitted for issuance of Tax Declaration beyond 60 days after

162

the notarization of the Deed of Conveyance)  Tax Certification for the current  City Assessor’s Office year Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Secure list of 1. Provide list of None 5 minutes Local requirements for requirements and Assessment transfer, payment. Operations reclassification, Officer reassessment of City lots and Assessor’s buildings. Office

Administrative Aide City Assessor’s Office 2. Submit 2.1. Assign PIN to Php 10.00 + 5 minutes Tax Mapping required subdivided lots 1/4 of 1% of Division documents for researches and the assessed City examination and prepare value Assessor’s evaluation. Get transferred Tax Office claim stub Declaration. indicating date of claim. 2.2. Review and Appraisal prepare Division documents for None City transfer. Assessor’s -Single 15 days Office Transaction -Subdivision 25 days Transaction 3. Claim 3. Release None 5 minutes Local transferred Tax secured Tax Assessment Declaration. Declaration. Operations Officer City Assessor’s Office

163

Administrative Aide City Assessor’s Office 15 minutes plus transaction- Php 10.00 + specific time 1/4 of 1% of (Single Total the assessed Transaction: value 15 days;

Subdivision Transaction: 25 days)

164

6. Securing Sketch Plan and Vicinity Plan – Single Transaction Taxpayers may request for a copy of the sketch plan and vicinity map of their property.

Office or Division City Assessor’s Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Taxpayers Checklist Of Requirements Where To Secure  Title for the Sketch Plan and Vicinity  Client Map (photocopy)  Official Receipt  City Treasurer’s Office Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit 1. Plot technical None 5 minutes Taxmapper photocopy of description of the City sketch plan and said lot. Assessor’s vicinity map. Office 2. Claim 2. Release the Php 100.00 5 minutes Taxmapper documents on requested City date agreed. vicinity/sketch Assessor’s plan. Office Total Php 100.00 10 minutes

165

7. Verification of Lot Location and Property Index Number Taxpayers may request for the verification of their lot location and property index number.

Office or Division City Assessor’s Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Taxpayers Checklist Of Requirements Where To Secure  Name of declared owner/title/lot  Client number Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit lot 1. Locate the said None 2 minutes Taxmapper number and lot indicated in the City declared owner Tax Declaration. Assessor’s of lot indicated in Office the Tax Declaration or title. 2. Verify location 2. Assist the None 10 minutes Taxmapper with assistance. clients in verifying City Copy of GIS may the location of lot Assessor’s be issued if and the PIN. Office requested. Total None 12 minutes

166

City Budget Office

Internal Services

167

1. Processing of Activity Design The Activity Design refers to the form that contains the details of a program or activity. Details include title of the program/activity, brief description, objectives of the activity, target date, venue, participants, breakdown of expenses, source of funds and other pertinent details.

Office or Division City Budget Office Classification Simple Type of Transaction G2G-Government to Government Who May Avail All departments Checklist Of Requirements Where To Secure  Activity Design (3 original copies)  Client Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit all 1.1. Receive the None 5 minutes Administrative required required Aide documents to the documents and City Budget receiving check for Office counter. completeness.

1.2. Record in the None 1 minute Administrative logbook and Aide assign Control City Budget Number in the Office Activity Design.

1.3. Earmark the None 1 day Budget Officer amount to the II or III appropriate office City Budget and account Office code.

1.4. Review and None 1 hour City Budget certify as to Officer existence of City Budget appropriation. Office

1.5. Keep 1 copy None 3 minutes Administrative of the Activity Aide Design for filing. City Budget Office

168

1.6. Return the None 5 minutes Administrative documents to the Aide client. City Budget Office 2. Sign in the 2.1. Ask the client None 1 minute Administrative logbook. to sign in the Aide logbook. City Budget Office 1 day, 1 hour Total None and 15 minutes

169

2. Processing of Authority to Hire thru Job Orders The Authority to Hire Thru Job Orders is a list of manpower who are interested to work as job orders for a particular period.

Office or Division City Budget Office Classification Simple Type of Transaction G2G-Government to Government City Human Resource Management and Who May Avail Development Office Checklist Of Requirements Where To Secure  Requesting Authority to Hire Thru  Client Job Orders Form Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit the 1.1. Receive the None 5 minutes Administrative required required Aide document to the document and City Budget receiving check for Office counter. completeness of signatures.

1.2. Record in the None 1 minute Administrative logbook and Aide assign Control City Budget Number in the Office Form.

1.3. Earmark the None 1 day Budget Officer amount to the II or III appropriate office City Budget and account Office code.

1.4. Review and None 1 hour City Budget certify as to Officer existence of City Budget appropriation. Office

1.5. Reproduce 1 None 3 minutes Administrative copy of the Form. Aide City Budget Office

170

1.6. Return the None 5 minutes Administrative document to the Aide client. City Budget Office 2. Sign in the 2.1. Ask the client None 1 minute Administrative logbook. to sign in the Aide logbook. City Budget Office 1 day, 1 hour Total None and 15 minutes

171

3. Processing of Obligation Request The Obligation Request refers to the form used for the certification of the availability of allotment. It also contains the details of the obligation.

Office or Division City Budget Office Classification Simple Type of Transaction G2G-Government to Government Who May Avail All departments Checklist Of Requirements Where To Secure  Pre-Audit Checklist  City Accountant’s Office Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit all 1.1. Receive the None 5 minutes Administrative required required Aide documents to the documents and City Budget receiving check for Office counter. completeness.

1.2. Record in the None 1 minute Administrative logbook and Aide assign ObR City Budget Number in the Office Obligation Request.

1.3. Obligate and None 1 day Budget Officer charge the II or III amount to City Budget appropriate office Office and account code.

1.4. Review and None 1 hour City Budget certify as to Officer existence of City Budget appropriation. Office

1.5. Encode in the None 30 minutes Budget Officer ECPAC the II or III obligation. City Budget Office

172

1.6. Keep 1 copy None 3 minutes Administrative of the Obligation Aide Request for filing. City Budget Office

1.7. Submit the None 5 minutes Administrative documents to the Aide Office of the City City Budget Accountant. Office

1.8. Ask the None 1 minute Administrative Receiving Aide Personnel of the City Budget Office of the City Office Accountant sign in the logbook. 1 day, 1 hour Total None and 45 minutes

173

4. Processing of Purchase Request The Purchase Request is a formal document representing a request from a department to the procurement area for purchasing a specific item or service. It contains a full detailed description/ specification, the unit of measurement, quantity and cost.

Office or Division City Budget Office Classification Simple Type of Transaction G2G-Government to Government Who May Avail All departments Checklist Of Requirements Where To Secure  Purchase Request (3 original  Client copies)  Project Procurement Management Plan (1 photocopy) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit all 1.1. Receive the None 5 minutes Administrative required required Aide documents to the documents and City Budget receiving check for Office counter. completeness.

1.2. 2. Record in None 1 minute Administrative the Log Book and Aide assign Earmarked City Budget Number in the Office Purchase Request.

1.3. Earmark the None 1 day Budget Officer amount to II or III appropriate office City Budget and account Office code.

1.4. Review and None 1 hour City Budget certify as to Officer existence of City Budget appropriation. Office

174

1.5. Keep 1 copy None 3 minutes Budget Officer of the Purchase II or III Request for filing. City Budget Office

1.6. Submit the None 5 minutes Administrative documents to the Aide Bids and Awards City Budget Committee. Office

1.7. Ask the None 1 minute Administrative Receiving Aide Personnel of the City Budget Bids and Awards Office Committee sign in the logbook. 1 day, 1 hour Total None and 15 minutes

175

City Civil Registrar’s Office

External Services

176

1. Application and Issuance of Marriage License Application of Marriage License is a process wherein the contracting parties appear to the Office of the Civil Registrar to apply, submit requirements for marriage license for approval. Marriage license application will be posted for ten days and compliance thereto is the issuance of marriage license. This license is a guarantee that both are eligible to contract marriage and is a basis of the solemnizing officer to solemnize marriage.

City Civil Registrar’s Office-Marriage Office or Division Registration Division Classification Simple Type of Transaction G2C-Government to Citizen Couple applicants (Male and Female), at least 18 years old, whose civil status is single, widow/widower or annulled/divorced and has no Who May Avail legal impediment to enter into marriage and one of the contracting parties is a permanent resident of Tagbilaran City Checklist Of Requirements Where To Secure  Original Birth Certificate for each  Owner’s record/file, Local Civil Registrar’s contracting parties-local or PSA Office (place of birth), PSA online request issued (1 original and 2 (psaserbilis.com.ph) or PSA Hotline- (02) 737- photocopies) 1111  Community Tax Certificate for each  Barangay Hall of respective barangay contracting parties  Barangay Clearance for each  Barangay Hall of respective barangay contracting parties issued by their respective Barangay Chairman of their place of residence (1 original copy each) Note: Intended for the purpose of applying for marriage license  Pre-Marriage Counselling  City Health Office Certificate (2 original copies)  Parental Consent executed by the  CCRO father for applicant who is between18-21 years old Note: The father must come in person to sign the Parental Consent before the City Civil Registrar. Kindly bring a valid ID.

177

 Parental Advice executed by either  CCRO the father or mother for applicant who is between 22-25 years old Note: Either the father or mother must come in person to sign the Parental Advice before the City Civil Registrar. Kindly bring a valid ID.  CENOMAR/Marriage Advisory for  PSA online request (psaserbilis.com.ph) or PSA each contracting parties (1 original Hotline- (02) 737-1111 and 3 photocopies)  Valid Identification Card of the  Client contracting parties  Payment after assessment (Official  City Treasurer’s Office Receipt)

Additional Requirement for widow/widower:  Local Certified Certificate of Death  Owner’s record/file, Local Civil Registrar’s of the deceased spouse (1 certified Office (place of birth), PSA online request true copy and 3 photocopies) or (psaserbilis.com.ph) or PSA Hotline- (02) 737- PSA issued original copy (1 original 1111 copy and 3 photocopies)

Additional Requirements for annulled applicant/s:  Certified Registered Court Order of  Client, Court where the course decision/order Annulment with its necessary was issued attachment such as Certified Certificate of Finality, Certified/Original Certificate of Registration and Authenticity  Annotated Certificate of Marriage of  PSA online request (psaserbilis.com.ph) or PSA previous spouse PSA copy (1 Hotline- (02) 737-1111 original and 3 photocopies)

Additional Requirements for Filipino citizen married to a foreigner and was divorced by his/her alien spouse:  Certified Registered Recognition of  Client, Court where the course decision/order Foreign Decree of Divorce and was issued Certification of Registration and Authenticity

178

 Annotated Certificate of Marriage of  PSA online request (psaserbilis.com.ph) or PSA Previous spouse PSA copy (1 Hotline- (02) 737-1111 original and 3 photocopies)

Additional Requirements if one of the applicants is a foreigner:  Certificate of Legal Capacity to  Respective Consulate in the Philippines Marry (1 original copy)  Passport (presentation of original &  Client 3 photocopies)  Divorced papers for divorced  Client applicants (1 original and 3 photocopies) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Get a priority 1.1. Give a None 5 minutes Employee in number at the priority number charge of the Information correspond to the Information Desk. needs of the Desk client. 1.2. Advise the client to wait to be called at Window 1. 2. When priority 2.1. Check and None 15 minutes Registration number is called, validate the Officer II/ proceed to requirements. Registration Window- 1 and 2.2. If complete, Officer III present the give billing CCRO- prepared COLB statement and Window 1 and its advise the client requirements. to pay at the City Treasurer’s Office. 2.3 Prepare the Application for Marriage License. 2.4. If not complete, return to owner/client for compliance of lacking

179

requirements and advise to submit upon compliance. 3. Pay the 3.1. Receive AML: 10 minutes Revenue corresponding payment and Php 100.00 Collection fees to the City issue Official Officer Treasurer’s Receipt. Legal CTO- Office. Capacity: Windows 22 to Php 100.00 29

Marriage License: Php 2.00 4. Go back to the 4.1. Receive and None 15 minutes Registration City Civil check the Official Officer II/ Registrar’s Office Receipt. Registration Window-1 and 4.2. Advise the Officer III submit official applicants to wait CCRO- receipt. to be called for Window 1 review and signing of the prepared application. 4.3. Prepare the application for marriage license. 5. Check/Review 5.1. Assist the None 5 minutes Registration and sign the applicants in Officer II/ Application for signing the Registration Marriage application. Officer III License. 5.2. Forward the CCRO- duly signed Window 1 application for Marriage License to CCR for approval. 5.3. Provide claim slip and advise the applicants to claim the marriage license after 11 calendar days.

180

5.4. Prepare AML for posting. 6.Come back 6.1. Check and None 5 minutes Administrative after 11 calendar receive claim slip Aide III/ days to the City and valid ID. Any Civil Registrar`s 6.2. Release designated Office to claim Marriage License. personnel the Marriage 6.3. Instruct to CCRO License at write on the Window-3. logbook. Present claim slip and a valid ID. AML: Php 100.00

Legal Capacity: Total 55 minutes Php 100.00

Marriage License: Php 2.00

181

2. Correction of entries in the Geographical, Statistical Portion and/or Registry Number in the Birth/Marriage/Death/ Fetal Death Certificate Memorandum Circular no. 2010-04 authorizes the correction of the erroneous entry/ies in the geographic and statistical portion and/or registry number in the Birth/Marriage/Death/Fetal Death Certificate.

Office or Division City Civil Registrar’s Office-Registration Division Classification Simple Type of Transaction G2C-Government to Citizen Document Owner of legal age, Parents, any Who May Avail person duly authorized by law or by the document owner. Checklist Of Requirements Where To Secure  Certificate of Live Birth, Marriage or  Client/ PSA online request (psaserbilis.com.ph) Death (1 PSA original copy and 2 or PSA Hotline- (02) 737-1111 photocopies)  Letter of Request of the document  Client owner  Payment after assessment (Official  City Treasurer’s Office Receipt) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Get a priority 1.1. Give a None 5 minutes Employee in number at the priority number charge of the Information correspond to the Information Desk. needs of the Desk client. 1.2. Advise the client to wait to be called at Window 1. 2. When the 2.1. Review and None 20 minutes Registration priority number is check the Officer III called, proceed accuracy and CCRO- to Window 1 and completeness of Window 1 present the the requirements. requirements. 2.2. If complete, bill and advise the client to pay at the City Treasurer’s Office.

182

2.3. Prepare the documents for endorsement. 2.4. If not complete return the documents to the owner and advise to comply the lacking documents. 3. Pay at the City 3.1. Receive Php 500.00 10 minutes Revenue Treasurer’s payment and Collection Office and wait issue Official Officer for the Official Receipt. CTO- Receipt. Windows 22 to 29

4. Go back to 4.1. Receive and None 5 minutes Registration City Civil check the Official Officer III Registrar’s Office Receipt. CCRO- Window 1 and 4.2. Hand in the Window 1 present the prepared Official Receipt documents, and claim the advise to mail at certification. any courier and secure an official receipt, have it photocopied then come back to the City Civil Registrar’s Office. 5. Go to the City 5.1. Receive None 5 Minutes Registration Civil Registrar’s courier’s receipt. Officer III office and 5.2. Hand over CCRO- present the the personal copy Window 1 courier’s of the photocopy of endorsement. receipt. 5.3. Advise the client to inquire

183

after 2 months at PSA Regional Office through (032) 414-6794/ 09173140145 if the endorsed document is already available in the database. Total Php 500.00 45 minutes

184

3. Issuance of Certification/Certified True Copy of Birth, Death and Marriage Certificate Certification and Certified True Copy is a civil registry document such as birth, death, and marriage issued by the office for all registered civil registry documents in connection with what purpose they may be used and will be issued only to person authorized by the law.

Office or Division City Civil Registrar’s Office Classification Simple Type of Transaction G2C-Government to Citizen Document owner of legal age, Owner’s Spouse, Parents, Direct Descendants, Guardian and/or Who May Avail Institution Legally in charge, Any Person Authorized by the Owner, Court, Proper Public Official Checklist Of Requirements Where To Secure  Original valid ID of the requesting  Client party  For authorized person, either of the following:  Authorization Letter  Document Owner  Special Power of Attorney (SPA)  Notary Public Lawyer  For surviving nearest of kin,  Notary Public Lawyer Affidavit of Kinship  Official Receipt (O.R.) of  City Treasurer’s Office corresponding payment Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Get a priority 1.1. Give a None 5 minutes Employee in number at the priority number charge of the Information correspond to the Information Desk. needs of the Desk client. 1.2. Advise the client to wait to be called at Window 1. 2. When priority 2.1. Check the None 10 minutes Administrative number is called, valid ID, its Aide III proceed to requirements and CCRO- Window 3 give request slip. Window 3 the filled out

185

request slip, 2.2. Verify the valid requested identification and documents. other 2.3. Give the requirements if corresponding applicable. billing form for the payment and advise the client to pay at the City Treasurer`s Office. 2.4. Prepare the certification/ certified true copy. 3. Pay the 3.1. Receive Certification: 10 minutes Revenue corresponding payment and Php 100.00 Collection fees to the City issue Official Officer Treasurer’s Receipt. CTO- Office. Windows 22 to 29

4. Go back to 4.1. Receive and None 5 minutes Administrative City Civil check the Official Aide III Registrar`s Receipt. CCRO- Office Window 1 4.2. Release the Window 1 and present the documents. Official Receipt and claim the certification. Certification: Total 30 minutes Php 100.00

186

4. Out-of-Town Delayed Registration/Reporting of Birth Out-of-Town Delayed Registration of Birth occurs when the Certificate of Live Birth is presented to the Civil Registrar of a city or municipality which is not the place of birth, not for registration but to be forwarded to the Civil Registrar of the city/municipality where the birth occurred and where it should be registered. Interested party/ clients or parents residing in Tagbilaran City but who was born or whose child was born in other localities can file or apply at the Office of the City Civil Registrar in Tagbilaran City for endorsement of COLB to the receiving Local Civil Registrar where the occurrence of birth took place for registration.

City Civil Registrar’s Office-Birth Registration Office or Division Division Classification Simple Type of Transaction G2C-Government to Citizen Parents, Document Owner (if party is of age), Who May Avail Relative (nearest kin) Checklist Of Requirements Where To Secure For On-Time Registration:  Duly accomplished Certificate of  Hospital Institution/ Birthing Centers, Clinics Live Birth (4 original copies) (where the mother gave birth)  Additional requirement for  Notary Public Lawyer illegitimate children but to be acknowledged by the father:  Notarized Affidavit to Use the Surname of the Father (AUSF) executed by the mother (4 original copies)  Additional requirement when either or both parents of the child are below 18 years old at the time of conception and to be acknowledged by the father:  Affidavit of Parent`s Consent  Notary Public Lawyer  Original Valid Identification Card of  Client the informant/parents/acknowledging father  Payment after assessment for  City Treasurer’s Office AUSF (Official Receipt)

For Delayed Registration (Additional Requirements):

187

 PSA Negative Certificate if the  Philippine Statistics Authority through PSA COLB was not registered after 1 hotline (02) 737-1111/PSA online request year from the date of birth (1 (psaserbilis.com.ph) original copy and 3 photocopies)  Any two (2) of the following documentary evidences which may show the name of the child, date and place of birth and name of parents:  Baptismal Certificate (1 original  Church where the child was baptized copy and 3 photocopies)  Permanent Elem. School  Elementary school where the child attended Record- Form 137-E (3) Certified True Copy from Original  COMELEC Voter’s Certification  Local COMELEC Office (1 original copy and 3 photocopies)  Marriage certificate of parents of the  Owner’s file/copy child (4 photocopies)  Marriage certificate of the applicant,  Owner’s file/copy if married (4 photocopies)  Immunization Card (4 photocopies)  Owner’s copy/file  Barangay Certification (3 original  Barangay Captain of the parents’/applicant’s copies) residence  Affidavit of Two Disinterested  Any Notary Public Lawyer Person’s (4 original copies) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Get a priority 1.1. Give a None 5 minutes Employee in number at the priority number charge of the Information correspond to the Information Desk. needs of the Desk client. 1.2. Advise the client to wait to be called at Window 1. 2. When priority 2.1. Check the None 30 Minutes Registration number is called, Certificate of Live Officer III proceed to Birth(COLB) and CCRO- Window 1 and requirements as Window 1

188

present the to its Accept the prepared COLB completeness. Official and its 2.2. Prepare Receipt requirements. endorsement/ transmittal letter. Advise to wait 2.3. Instruct the for two months client to mail the for the documents approval (COLB and its requirements) to the receiving civil registrar and ask a photocopy of the receipt from the courier. 2.4. Record the transaction in the logbook. 2.5. If not complete, return the COLB and its requirements to the owner/client for compliance of lacking requirements and advise to submit once complete. 3. Go back to the 3.1. Accept the None 5 minutes Registration Office of the City Official Receipt. Officer III Civil Registrar 3.2. Release one CCRO- and present the (1) copy of the Window 1 photocopy of the transmittal letter Official Receipt to the client as from the courier their claim stub and claim the and advise to transmittal letter follow-up the as owner’s copy response of the and claim stub. receiving LCRO after two (2) months in the office.

189

4. Follow-up 4.1. Release duly None 5 minutes Registration after 2 months approved COLB Officer III through texting, personal copy CCRO- calling or and certified true Window 1 emailing. copies (if Landline: (038) approved by the 411-2222 loc. receiving LCRO). 122 Mobile: 09511531837 Email: lcrtagbilaran@ya hoo.com Total None 45 minutes

190

5. Petition for Change of Name-CFN Republic Act No. 9048 is a law authorizing the City/Municipality Civil Registrar or the Consul General top correct the clerical or typographical error in an entry and/or change of first name in the civil register without need of judicial order.

Office or Division City Civil Registrar’s Office Classification Simple Type of Transaction G2C-Government to Citizen Document Owner at least (18 years of age), Any Who May Avail person duly authorized by law or by the document owner Checklist Of Requirements Where To Secure  Certificate of Live Birth (LCRO  Client/CCRO copy) duly certified by the Civil Registrar (1 certified true copy and 3 photocopies)  PSA original birth certificate PSA  Client/Philippine Statistics Authority through copy (1 original copy and 3 PSA hotline (02) 737-1111/PSA online request photocopies) (psaserbilis.com.ph)  Supporting documents. Not less  Client/Issuing agency than two (2) public or private documents showing the correct name in which the change of first name shall be based such as:  Baptismal Certificate (1 original and 3 photocopies)  Voter’s Certificate (1 original and 3 photocopies)  Employment Record (3 photocopies)  GSIS Record (3 photocopies)  SSS Record (3 photocopies)  Business Record (3 photocopies)  Driver’s License (3 photocopies)

 Civil Registry Records (3

photocopies)

 Land Titles (3 photocopies)

 School Record (3 photocopies)  Marriage Contract (1 certified true copy and 2 photocopies)

191

 Any other documents that can establish the correct name  Certificate of Employment, if  Notary Public Lawyer employed or Affidavit of No Employment, if unemployed  Police Clearance  Philippine National Police  NBI Clearance  National Bureau of Investigation  Petition duly notarized by the lawyer  CCRO  Notice of Publication  Affidavit of Publisher  Newspaper of local circulation (non-migrant petition)  Newspaper clippings of the  Newspaper of national circulation (migrant publication petition)  Notice of Posting  CCRO Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Get a priority 1.1. Give a None 5 minutes Employee in number at the priority number charge of the Information correspond to the Information Desk. needs of the Desk client. 1.2. Advise the client to wait to be called at Window 1. 2. When the 2.1. Evaluate the None 10 minutes Registration priority number is documents (Local Officer III called, proceed and PSA birth) CCRO- to Window 1 and and determine the Window 1 present the the entry/name to be following as pre- changed. requirements for 2.2. Provide a list first evaluation: of requirements/ 1. Certified true documents to copy of birth support the filing 2. PSA original of petition. copy of birth 2.3. Advise to certificate come back once supporting documents are complete.

192

3. Go back to the 3. Give a priority None 5 minutes Employee in City Hall. Get a number and charge of the priority number advise client to Information at the wait to be called Desk information desk at Window 1. and wait to be called.

4. When the 4.1. Review and None 10 minutes Registration priority number is evaluate all the Officer III called, proceed requirements CCRO- to Window 1 and submitted. Window 1 present the 4.2. Advise to pay complete at the City requirements as Treasurer’s Office provided in the for the LCR list for second certification of evaluation. submitted documents. 5. Pay the 5. Receive LCR 10 minutes Revenue corresponding payment and certifications: Collection fees to the City issue Official P100.00/ Officer Treasurer’s Receipt. document CTO- Office. Windows 27- Note: Amount 29 to be paid depends on the number of documents to be certified by the CCR. 6. Go back to 6.1. Receive the None 5 minutes Registration City Civil Official Receipt. Officer II Registrar’s Office 6.2. Advise the CCRO- and present the client to come Window II Official Receipt. back once the petition is prepared on the date provided. 7. Go back to the 7.1. Advise the None 5 minutes City Civil City Civil client to have the Registrar Registrar’s Office petition notarized CCRO Window 1. by a lawyer.

193

7.2. Give billing statement and advise to pay at the City Treasurer’s Office. 8. Pay at the 8.1. Receive Filing Fee: 10 minutes Revenue Treasurer’s payment and Php 3,000.00 Collection Office and ask issue Official Officer for an Official Receipt. CTO- Receipt. Window-1 9. Go Back to 9.1. Accept the None 5 minutes Registration the City Civil Official Receipt. Officer II Registrar’s Office 9.2. Receive the CCRO- and present the notarized petition, Window 1 Official Receipt certify the at Window 1, supporting Table 4. documents, prepare a notice Note: Petitions of publication. for Change of 9.3. After Name are publication, subject for 2 prepare the consecutive documents for Sundays or 2 CCR’s decision weeks’ and mailing/PSA publication in endorsement. local newspaper and notice of posting at the LCRO bulletin board under the law thereafter, all documents will be mailed to PSA- OCRG and wait for 3 to 4 months as processing period. Once affirmed by the OCRG, the petitioner will be

194

informed and advise to visit the City Civil Registrar’s Office for the second endorsement of the approved petition. 10. Go back to 10.1. Give billing None 5 minutes Registration the City Civil statement and Officer II Registrar’s Office advise the client CCRO- Window 1, Table to pay at the City Window 1 4. Treasurer’s Office. 10.2. Prepare the affirmed petition for second endorsement. 11. Pay at the 11.1. Receive LCR 10 minutes Revenue Treasurer’s payment and Certifications: Collection Office and ask issue Official Php 500.00 Officer for an Official Receipt. CTO- Receipt. Windows 27- 29 12. Go back to 12.1. Receive the None 5 minutes Registration the City Civil official receipt. Officer II Registrar’s Office 12.2. Advise to CCRO- and present the come back on the Window 1 Official Receipt. date provided once the affirmed petition for second endorsement is prepared. 13. Go back to 13.1. Hand in the None 5 minutes Registration the City Civil prepared Officer II Registrar’s Office endorsement to CCRO- Window 1, Table the client. Window 1 4. 13.2. Advise to mail at any courier and ask for an official receipt, have it

195

photocopied and go back to the City Civil Registrar’s Office. 14. Go back to 14.1. Hand over None 5 minutes Registration the City Civil the personal copy Officer II Registrar’s Office for second CCRO- and present the endorsement. Window 1 LBC receipt. 14.2. Advise the client to inquire Note: If the after 2 months at document is PSA regional already available office through in the (032) 414-6794/ DATABASE the 09173140145 if client has to 2 the endorsed options to obtain document is the PSA already available document: in the database. 1. Walk in request at PSA regional office Address: Philippine Statistics Authority, Capitol Building, Colon St., Cebu City 2.Online request: Email address: psaserbilis@yah oo.com. Php 3,500.00 plus the amount to be paid 1 hour and 15 Total depending on minutes the number of supporting documents submitted

196

6. Petition for Correction of Clerical Error in the Birth/Marriage/Death Certificate Republic Act No. 9048 is an act authorizing the City/Municipal Civil Registrar or the Consul General to correct the clerical or typographical error in an entry/ies in the civil register without need for judicial order.

Office or Division City Civil Registrar’s Office Classification Simple Type of Transaction G2C-Government to Citizen Document owner (at least 18 years of age), any Who May Avail person duly authorized by law or by the document owner Checklist Of Requirements Where To Secure  Certificate of Live Birth (LCRO  Client/CCRO copy) duly certified by the Civil Registrar (1 certified true copy and 3 photocopies)  PSA original birth certificate PSA  Client/Philippine Statistics Authority through copy (1 original copy and 3 PSA hotline (02) 737-1111/PSA online request photocopies) (psaserbilis.com.ph)  Supporting documents. Not less  Client/Concerned agencies than two (2) public or private documents that can substantially provide proof upon which correction/s shall be based such as:  Baptismal Certificate (1 original and 3 photocopies)  Voter’s Certificate (1 original and 3 photocopies)  Employment Record (3 photocopies)  GSIS Record (3 photocopies)  SSS Record (3 photocopies)  Business Record (3 photocopies )  Driver’s License (3 photocopies)  Civil registry records (3 photocopies)  Land Titles (3 photocopies)  School Record (3 photocopies)

197

 Marriage Contract (1 certified true copy and 2 photocopies)  Any other documents that can establish the correct name Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Get a priority 1.1. Give a None 5 minutes Employee in number at the priority number charge of the Information correspond to the Information Desk. needs of the Desk client. 1.2. Advise the client to wait to be called at Window 1. 2. When the 2.1. Review and None 10 minutes Registration priority number is check the original Officer III called, proceed birth/marriage/de CCRO- to Window 1 and ath certificate and Window 1 present the the determine the following as pre- clerical error to be requirements for corrected. first evaluation: 2.2. Provide a list 1. Certified true of requirements/ copy of birth documents to 2. PSA original support the filing copy of birth of petition. certificate 2.3. Advise to come back once supporting documents are complete. 3. Go back to the 3. Give a priority None 5 minutes Employee in City Hall. Get a number and charge of the priority number advise client to Information at the wait to be called Desk information desk at Window 1. and wait to be called.

4. When the 4.1. Review and None 10 minutes Registration priority number is evaluate all the Officer III called, proceed

198

to Window 1 and requirements CCRO- present the submitted. Window 1 complete 4.2. Advise to pay requirements as at the City provided in the Treasurer’s Office list for second for the LCR evaluation. certification of submitted documents. 5. Pay the 5. Receive LCR 10 minutes Revenue corresponding payment and certifications: Collection fees to the City issue Official P100.00/ Officer Treasurer’s Receipt. document CTO- Office. Windows 27- Note: Amount 29 to be paid depends on the number of documents to be certified by the CCR. 6. Go back to 6.1. Receive the None 5 minutes Registration City Civil Official Receipt. Officer II Registrar’s Office 6.2. Advise the CCRO- and present the client to come Window II Official Receipt. back once the petition is prepared on the date provided. 7. Go back to the 7.1. Advise the None 5 minutes City Civil City Civil client to have the Registrar Registrar’s Office petition notarized CCRO Window 1. by a lawyer. 7.2. Give billing statement and advise to pay at the City Treasurer’s Office. 8. Pay at the 8.1. Receive Filing Fee: 10 minutes Revenue Treasurer’s payment and Php 1,000.00 Collection Office and ask issue Official Officer Receipt. CTO-

199

for an Official Window-1 Receipt. 9. Go Back to 9.1. Accept the None 5 minutes Registration the City Civil Official Receipt. Officer II Registrar’s Office 9.2. Receive the CCRO- and present the notarized petition, Window 1 Official Receipt certify the at Window 1, supporting Table 4. documents, prepare a notice Note: Petitions of publication. for Change of 9.3. After Name are publication, subject for 2 prepare the consecutive documents for Sundays or 2 CCR’s decision weeks’ and mailing/PSA publication in endorsement. local newspaper and notice of posting at the LCRO bulletin board under the law thereafter, all documents will be mailed to PSA- OCRG and wait for 3 to 4 months as processing period. Once affirmed by the OCRG, the petitioner will be informed and advise to visit the City Civil Registrar’s Office for the second endorsement of the approved petition.

200

10. Go back to 10.1. Give billing None 5 minutes Registration the City Civil statement and Officer II Registrar’s Office advise the client CCRO- Window 1, Table to pay at the City Window 1, 4. Treasurer’s Table 4 Office. 10.2. Prepare the affirmed petition for second endorsement. 11. Pay at the 11.1. Receive LCR 10 minutes Revenue Treasurer’s payment and Certifications: Collection Office and ask issue Official Php 500.00 Officer for an Official Receipt. CTO- Receipt. Windows 27- 29 12. Go back to 12.1. Receive the None 5 minutes Registration the City Civil official receipt. Officer II Registrar’s Office 12.2. Advise to CCRO- and present the come back on the Window 1 Official Receipt. date provided once the affirmed petition for second endorsement is prepared. 13. Go back to 13.1. Hand in the None 5 minutes Registration the City Civil prepared Officer II Registrar’s Office endorsement to CCRO- Window 1, Table the client. Window 1 4. 13.2. Advise to mail at any courier and ask for an official receipt, have it photocopied and go back to the City Civil Registrar’s Office. 14. Go back to 14.1. Hand over None 5 minutes Registration the City Civil the personal copy Officer II Registrar’s Office for second CCRO- endorsement. Window 1

201

and present the 14.2. Advise the LBC receipt. client to inquire after 2 months at Note: If the PSA regional document is office through already available (032) 414-6794/ in the 09173140145 if DATABASE the the endorsed client has to 2 document is options to obtain already available the PSA in the database. document: 1. Walk in request at PSA regional office Address: Philippine Statistics Authority, Capitol Building, Colon St., Cebu City 2.Online request: Email address: psaserbilis@yah oo.com. Php 1,500.00 plus the amount to be paid 1 hour and 30 Total depending on minutes the number of supporting documents submitted

202

7. Petition for Correction of Gender/Sex and Birth Date (Day and Month Only) Republic Act No. 10172 amends Republic Act 9048 and now authorizes the City/Municipal Civil Registrar or the Consul General to correct the clerical or typographical error in an entry/ies particularly on the sex/gender and the birth date (month and day only) in the civil register without a need of judicial order.

Office or Division City Civil Registrar’s Office Classification Simple Type of Transaction G2C-Government to Citizen Document Owner at least (18 years of age) for change of sex

Note: Change of Sex shall be filed by the document owner himself/herself directly at his/her place of birth. If the document owner is Who May Avail still a minor, he or she will be assisted by a parent and shall appear personally before the civil registrar.

Document owner at least (18 years of age), any person duly authorized by law or by the document owner for change of day or month Checklist Of Requirements Where To Secure  Certificate of Live Birth (LCRO  Client/CCRO copy) duly certified by the Civil Registrar (1 certified true copy and 3 photocopies)  PSA original birth certificate PSA  Client/Philippine Statistics Authority through copy (1 original copy and 3 PSA hotline (02) 737-1111/PSA online request photocopies) (psaserbilis.com.ph)  Medical Certificate for Correction of  Client/Government Physician Sex (1 original and 3 photocopies)  Earliest School Record/Documents  Client/School where the petitioner first attended (1 original or certified true copy and 3 photocopies)  Baptismal Certificate (1 original and  Client/Church 3 photocopies)  Certificate of Employment, if  Notary Public Lawyer employed or Affidavit of No Employment, if unemployed  Police Clearance  Philippine National Police

203

 NBI Clearance  National Bureau of Investigation  Notice of Publication  Affidavit of Publisher  Newspaper of local circulation (non-migrant petition)  Newspaper clippings of the  Newspaper of national circulation (migrant publication petition)  Notice of Certification of Posting  CCRO Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Get a priority 1.1. Give a None 5 minutes Employee in number at the priority number charge of the Information correspond to the Information Desk. needs of the Desk client. 1.2. Advise the client to wait to be called at Window 1. 2. When the 2.1. Evaluate the None 10 minutes Registration priority number is documents (Local Officer III called, proceed and PSA birth) CCRO- to Window 1 and and determine the Window 1 present the the entry/name to be following as pre- changed. requirements for 2.2. Provide a list first evaluation: of requirements/ 1. Certified true documents to copy of birth support the filing 2. PSA original of petition. copy of birth 2.3. Advise to certificate come back once supporting documents are complete. 3. Go back to the 3. Give a priority None 5 minutes Employee in City Hall. Get a number and charge of the priority number advise client to Information at the wait to be called Desk information desk at Window 1. and wait to be called.

204

205

8. Pay at the 8.1. Receive Filing Fee: 10 minutes Revenue Treasurer’s payment and Php 3,000.00 Collection Office and ask issue Official Officer for an Official Receipt. CTO- Receipt. Window-1 9. Go Back to 9.1. Accept the None 5 minutes Registration the City Civil Official Receipt. Officer II Registrar’s Office 9.2. Receive the CCRO- and present the notarized petition, Window 1 Official Receipt certify the at Window 1, supporting Table 4. documents, prepare a notice Note: Petitions of publication. for Change of 9.3. After Name are publication, subject for 2 prepare the consecutive documents for Sundays or 2 CCR’s decision weeks’ and mailing/PSA publication in endorsement. local newspaper and notice of posting at the LCRO bulletin board under the law thereafter, all documents will be mailed to PSA- OCRG and wait for 3 to 4 months as processing period. Once affirmed by the OCRG, the petitioner will be informed and advise to visit the City Civil Registrar’s Office for the second endorsement of

206

the approved petition. 10. Go back to 10.1. Give billing None 5 minutes Registration the City Civil statement and Officer II Registrar’s Office advise the client CCRO- Window 1, Table to pay at the City Window 1 4. Treasurer’s Office. 10.2. Prepare the affirmed petition for second endorsement. 11. Pay at the 11.1. Receive LCR 10 minutes Revenue Treasurer’s payment and Certifications: Collection Office and ask issue Official Php 500.00 Officer for an Official Receipt. CTO- Receipt. Windows 27- 29 12. Go back to 12.1. Receive the None 5 minutes Registration the City Civil official receipt. Officer II Registrar’s Office 12.2. Advise to CCRO- and present the come back on the Window 1 Official Receipt. date provided once the affirmed petition for second endorsement is prepared. 13. Go back to 13.1. Hand in the None 5 minutes Registration the City Civil prepared Officer II Registrar’s Office endorsement to CCRO- Window 1, Table the client. Window 1 4. 13.2. Advise to mail at any courier and ask for an official receipt, have it photocopied and go back to the City Civil Registrar’s Office. 14. Go back to 14.1. Hand over None 5 minutes Registration the City Civil the personal copy Officer II

207

Registrar’s Office for second CCRO- and present the endorsement. Window 1 LBC receipt. 14.2. Advise the client to inquire Note: If the after 2 months at document is PSA regional already available office through in the (032) 414-6794/ DATABASE the 09173140145 if client has to 2 the endorsed options to obtain document is the PSA already available document: in the database. 1. Walk in request at PSA regional office Address: Philippine Statistics Authority, Capitol Building, Colon St., Cebu City 2.Online request: Email address: psaserbilis@yah oo.com. Php 3,500.00 plus the amount to be paid 1 hour and 30 Total depending on minutes the number of supporting documents submitted

208

8. Processing/Filing for Registration of Affidavit to Sue the Surname of the Father (RA No. 9255) RA 9255 is an act allowing illegitimate children to use the surname of their father. This law is applicable only to illegitimate children born on March 19, 2004 to present. Illegitimate children born on August 3, 1988 to March 18, 2004, may use the surname of their father by filing a petition in court.

Office or Division City Civil Registrar’s Office-Registration Division Classification Simple Type of Transaction G2C-Government to Citizen Illegitimate children born on March 19, 2004 to present, their biological parents must apply in Who May Avail person before the City Civil Registrar of Tagbilaran City Checklist Of Requirements Where To Secure  Child’s Certificate of Live Birth MF  Client/City Civil Registrar’s Office 102 (3 local certified true copies or PSA 2 original copies and 1 photocopy)  Affidavit of Acknowledgement/Admission of  Notary Public Lawyer Paternity executed by the father if in case the father has not yet admitted his paternity of the child (3 original copies duly subscribed by a lawyer)  Filiation, showing clearly the  Client paternity between the father and child, any of the following:  Employment Record (3 photocopies)  SSS/GSIS Record (3 photocopies)  Insurance/SALN/ITR (3 photocopies)  Baptismal Certificate (1 original and 2 photocopies)  Immunization Card (3 photocopies)  Philhealth MDR (1 original and 2 photocopies) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible

209

1. Get a priority 1.1. Give a None 5 minutes Employee in number at the priority number charge of the Information correspond to the Information Desk. needs of the Desk client. 1.2. Advise the client to wait to be called at Window 1. 2. When the 2.1. Review and None 5 minutes Registration priority number is check the Officers II and called present accuracy and III the requirements completeness of CCRO at Window 1. the requirements. Window 1 2.2. Give billing for the payment and advise the client to pay at the City Treasurer’s Office. 2.3. If not complete, return the documents and advise to comply the lacking requirements. 3. Pay the 3.1. Receive AUSF: 10 minutes Revenue corresponding payment and Php 100.00 Collection fees to the City issue Official Officer Treasurer’s Receipt. CTO- Office. Window 29 4. Go back to the 4.1. Receive None 10 minutes Registration City Civil Official Receipt Officer II Registrar’s Office and issue claim CCRO- Window 1 and slip. Window 1 present the 4.2. Inform the Official Receipt. client to come back after 5 working days for endorsement.

210

4.3. Prepare the documents for recording and endorsement. 5. Come back 5.1. Receive the None 5 minutes Registration after 5 working claim slip. Officer III days and present 5.2. Give billing CCRO- your claim slip at for the payment of Window 2 the City Civil LCR Registrar’s Office endorsement fee Window III. and advise the client to pay at the City Treasurer’s Office. 6. Pay at the 6.1. Receive PSA 10 Minutes Revenue Treasurer’s payment and Endorsement: Collection Office and wait issue official Php 500.00 Officer for the Official Receipt. CTO- Receipt. Window 29 7. Go back to the 7.1. Receive None 5 minutes Administrative City Civil Official Receipt. Aide III/ Registrar’s Office 7.2. Hand over CCRO- and present the the prepared Window 1 Official Receipt endorsement at Window III. placed in an envelope to the client. 7.3. Instruct to mail at any courier, secure a photocopy of the couriers receipt and come back to the City Civil Registrar’s Office. 8. Go back to the 8.1. Receive None 5 minutes Administrative City Civil couriers receipt. Aide III/ Registrar’s Office 8.2. Hand over CCRO- and present the the personal copy Window 1 photocopy of of the courier’s receipt. endorsement.

211

Note: If the 8.3. Advise the document with client to inquire remarks on after 2 months at legitimation is PSA Regional already available Office through in the (032)414-6794 / DATABASE the 09173140145 if client has two the endorsed options to obtain document is the PSA already available document: in the database. 1. Walk in request at PSA Regional Office Address: Philippine Statistics Authority, Capitol Building, Colon St., Cebu City 2.Online request Email Address: psaserbilis.com. ph Total Php 600.00 50 minutes

212

9. Processing/Filing for Registration of Legitimation (Family Code and RA No. 9858) Legitimation is a process in which a child is born out of wedlock is considered legitimate by fiction of law due to subsequent marriage of his/her biological parents.

Office or Division City Civil Registrar’s Office-Registration Division Classification Simple Type of Transaction G2C-Government to Citizen All registered illegitimate children whose biological parents validly married subsequently Who May Avail and without legal impediments of the parents at the time of conception Checklist Of Requirements Where To Secure  Child’s Certificate of Live Birth MF  Client/City Civil Registrar’s Office 102 (3 local certified true copies or PSA 2 original copies and 1 photocopy)  Parents’ Marriage Certificate MF 97  Client/City Civil Registrar’s Office (3 local certified true copies or PSA 2 original copies and 1 photocopy)  Parents’ Certificate of No Marriage  Client/Philippine Statistics Authority through or Advisory of Marriages of parents PSA hotline (02) 737-1111/PSA online request (1 original and 2 photocopies) (psaserbilis.com.ph)

 Valid ID of parents (presentation of  Client original IDs and 3 photocopies)  Joint Affidavit of Legitimation,  Notary Public Lawyer executed by both parents. If one or both parents is/are minor/s during conception of the child, state the minority of the parents in the affidavit. (3 original copies duly subscribed by a lawyer)

Additional Requirements if not yet acknowledged by the father  Affidavit of  Notary Public Lawyer Acknowledgement/Admission of Paternity executed by the father if in case the father has not yet admitted his paternity of the child (3 original copies duly subscribed by a lawyer)

213

 Filiation, showing clearly the  Client paternity between the father and child, any of the following:  Employment Record (3 photocopies)  SSS/GSIS Record (3 photocopies)  Insurance/SALN/ITR (3 photocopies)  Baptismal Certificate (1 original and 2 photocopies)  Immunization Card (3 photocopies)  Philhealth MDR (1 original and 2 photocopies)  Payment after assessment (Official  City Treasurer’s Office Receipt) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Get a priority 1.1. Give a None 5 minutes Employee in number at the priority number charge of the Information correspond to the Information Desk. needs of the Desk client. 1.2. Advise the client to wait to be called at Window 1. 2. When the 2.1. Review and None 5 minutes Registration priority number is check the Officers II and called present accuracy and III the requirements completeness of CCRO at Window 1. the requirements. Window 1 2.2. Give billing for the payment and advise the client to pay at the City Treasurer’s Office. 2.3. If not complete, return

214

the documents and advise to comply the lacking requirements. 3. Pay the 3.1. Receive Legitimation: 10 minutes Revenue corresponding payment and Php 100.00 Collection fees to the City issue Official Officer Treasurer’s Receipt. CTO Office. 4. Go back to the 4.1. Receive None 10 minutes Registration City Civil Official Receipt Officer II Registrar’s Office and issue claim CCRO- Window 1 and slip. Window 1 present the 4.2. Inform the Official Receipt. client to come back after 5 working days for endorsement. 4.3. Prepare the documents for recording and endorsement. 5. Come back 5.1. Receive the None 5 minutes Registration after 5 working claim slip. Officer III days and present 5.2. Give billing CCRO- your claim slip at for the payment of Window 2 the City Civil LCR Registrar’s Office endorsement fee Window III. and advise the client to pay at the City Treasurer’s Office. 6. Pay at the 6.1. Receive PSA 10 Minutes Revenue Treasurer’s payment and Endorsement: Collection Office and wait issue official Php 500.00 Officer for the Official Receipt. CTO- Window Receipt. 29 7. Go back to the 7.1. Receive None 5 minutes Administrative City Civil Official Receipt. Aide III/ Registrar’s Office 7.2. Hand over CCRO- and present the the prepared Window 1

215

Official Receipt endorsement at Window III. placed in an envelope to the client. 7.3. Instruct to mail at any courier, secure a photocopy of the couriers receipt and come back to the City Civil Registrar’s Office. 8. Go back to the 8.1. Receive None 5 minutes Administrative City Civil couriers receipt. Aide III/ Registrar’s Office 8.2. Hand over CCRO- and present the the personal copy Window 1 photocopy of of the courier’s receipt. endorsement. 8.3. Advise the Note: If the client to inquire document with after 2 months at remarks on PSA Regional legitimation is Office through already available (032)414-6794 / in the 09173140145 if DATABASE the the endorsed client has two document is options to obtain already available the PSA in the database. document: 1. Walk in request at PSA Regional Office Address: Philippine Statistics Authority, Capitol Building, Colon St., Cebu City 2.Online request Email Address: psaserbilis.com. ph

216

Total Php 600.00 50 minutes

217

10. Processing/Filing of Supplemental Report in the COLB, COM, COD or Fetal Death Pursuant to Rule No. 11, administrative Order No.1 series of 1993, a supplemental report is used to supply a missing entry/ies or information inadvertently omitted when the Certificate of Live Birth, Marriage, Death was registered. The affidavit of Supplemental Report shall supply only two (2) missing information. For more than two (2) omitted information, the Supplemental Report shall be forwarded to the Office of the Civil Registrar General (OCRG) for evaluation and approval.

Office or Division City Civil Registrar’s Office-Registration Division Classification Simple Type of Transaction G2C-Government to Citizen Document Owner, if of legal age, Parents, or Who May Avail any person authorized by law or by the document owner Checklist Of Requirements Where To Secure  Child’s Certificate of Live Birth,  Client/Philippine Statistics Authority through Marriage or Death (1 PSA original PSA hotline (02) 737-1111/PSA online request copy and 2 photocopies) (psaserbilis.com.ph)  Affidavit of Supplemental Report  Notary Public Lawyer (indicating the entry/ies omitted and the reason/s for missing the information during the registration) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Get a priority 1.1. Give a None 5 minutes Employee in number at the priority number charge of the Information correspond to the Information Desk. needs of the Desk client. 1.2. Advise the client to wait to be called at Window 1. 2. When the 2.1. Review and None 20 minutes Registration priority number is check the Officers III called present accuracy and CCRO the requirements completeness of Window 1 at Window 1. the requirements. 2.2. If complete, bill and advise the client to pay at

218

the City Treasurer’s Office. 2.3. Prepare the documents for endorsement.

3. Pay the 3.1. Receive Php 500.00 10 minutes Revenue corresponding payment and Collection fees to the City issue Official Officer Treasurer’s Receipt. CTO- Office. Windows 27- 29 4. Go back to the 4.1. Receive None 10 minutes Registration City Civil Official Receipt Officer II Registrar’s Office and issue claim CCRO- Window 1 and slip. Window 1 present the 4.2. Hand in the Official Receipt. prepared documents, advise to mail at any courier and secure an official receipt ,have it photocopied then come back to the City Civil Registrar’s Office. 5. Go back to the 5.1. Receive None 5 minutes Registration City Civil couriers receipt. Officer III Registrar’s Office 5.2. Hand over CCRO- and present the the personal copy Window 1 photocopy of of the courier’s receipt. endorsement. 5.3. Advise the Note: If the client to inquire document with after 2 months at remarks on PSA Regional legitimation is Office through already available (032)414-6794 / in the 09173140145 if DATABASE the the endorsed client has two document is

219

options to obtain already available the PSA in the database. document: 1. Walk in request at PSA Regional Office Address: Philippine Statistics Authority, Capitol Building, Colon St., Cebu City 2.Online request Email Address: psaserbilis.com. ph Total Php 500.00 45 minutes

220

11. Registration/Annotation of Court Orders/Decrees (Adoption/Annulment/Nullity of Marriage/Correction of Clerical Error/Cancellation of Civil Registry/Cancellation of Legitimation/To Use the Surname of the Father, etc.) Pursuant to Rule 50 of Administrative Order No.1, series of 1993, Court Order/Decrees/Decisions affecting the Civil Status of a person shall be registered in the Register of Court Decrees at the Civil Registrar`s Office where the issuing court is operating. The respondent/registering Local Civil Registrar shall annotate in the concerned Birth/Marriage/Death certificate the Order or Decision of the Court.

City Civil Registrar’s Office-Marriage Office or Division Registration Division Classification Simple Type of Transaction G2C-Government to Citizen Petitioner, Counsel of the Petitioner, any person Who May Avail who has direct interest on the Court Order Checklist Of Requirements Where To Secure If the Court Order/Decision is issued by the Regional Trial Court (RTC) located outside Tagbilaran City:  Court Decision/Order/Judgment/  Concerned Regional Trial Court and Office of Resolution (5 copies duly certified the Civil Registrar where the issuing RTC is by the Clerk of Court and Local Civil located Registrar which registered the Order/Decision)  Certificate of Finality/Entry of  Client/Philippine Statistics Authority through Judgment (5 photocopies duly PSA hotline (02) 737-1111/PSA online request certified by the court and the Local (psaserbilis.com.ph) Civil Registrar’s Office which registered the Order/Decision)  Certificate of Registration (5 original  Office of the Civil Registrar where the RTC is copies) located  Certificate of Authenticity  Office of the Civil Registrar where the RTC is located If the Court Order/Decision is issued by the Regional Trial Court (RTC) located in Tagbilaran City):  Court Order/Decision/Judgment/  RTC Resolution (4 copies duly certified by the Clerk of Court)

221

 Certificate of Finality/Entry of  RTC Judgment (4 copies duly certified by the Clerk of Court) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Get a priority 1.1. Give a None 5 minutes Employee in number at the priority number charge of the Information correspond to the Information Desk. needs of the Desk client. 1.2. Advise the client to wait to be called at Window 1. 2. When the 2.1. Review and None 20 minutes Registration priority number is check the Officer II or III called present completeness CCRO- the and accuracy of Window 1 requirements. the requirements submitted. 2.2. If complete, give billing statement and advise to pay at the City Treasurer’s Office. 2.3. Prepare documents. 2.4. If not complete, return all the requirements and advise to comply the lacking requirements. 3. Pay the 3.1. Receive Court Decision 10 minutes Revenue corresponding payment and from outside Collection fees to the City issue Official Tagbilaran Officer Treasurer’s Receipt. City: CTO- Office. Special Windows 22 to Proceeding- 29 Php 1,400.00

222

Civil Case- Php 1,450.00

Court Decision from within Tagbilaran City: Special Proceeding- Php 1,450.00

Civil Case- Php 1,500.00 4. Go back to the 4.1. Receive and None 5 minutes Registration City Civil check the Official Officer II Registrar’s Office Receipt. CCRO- and present the 4.2. Advise to Window 1 Official Receipt. come back on the date provided, once the documents are prepared for transmittal to LCRO/PSA. 5. Go back to the 5. Hand in the None 5 minutes Registration City Civil prepared Officer II or III Registrar documents and CCRO- Window 1 for the advise to mail at Window 1 LCRO/PSA any courier, endorsement. request for an official receipt, have it photocopied then come back to the City Civil Registrar’s Office.

6. Go back to the 6.1. Receive None 5 minutes Registration City Civil couriers receipt. Officer II or III

223

Registrar’s Office 6.2. Hand in the CCRO- and present the personal copy of Window 1 photocopy of the transmittal/ courier’s receipt. endorsement to the client. Note: If the 5.3. Advise the document with client to inquire remarks on after 2 months at legitimation is PSA Regional already available Office through in the (032)414-6794 / DATABASE the 09173140145 if client has two the endorsed options to obtain document is the PSA already available document: in the database. 1. Walk in request at PSA Regional Office Address: Philippine Statistics Authority, Capitol Building, Colon St., Cebu City 2.Online request Email Address: psaserbilis.com. ph

Total fees based on the Total amount 35 minutes indicated above.

224

12. Registration of Births for On-Time and Delayed Report Registration of Birth Certificate is a basic act to report the occurrence of birth of a child/person for registration in the Local Civil Registry Office where the birth occurred. It is a proof of person`s existence and establish legal identity. On-time registration is reporting of birth within 30 days from the time of birth in the Office of the Local Civil Registrar of the city/municipality where the birth occurred. Delayed registration is reporting of birth beyond the 30-day period to the Office of the Local Civil Registrar of the city/municipality where the birth occurred.

City Civil Registrar’s Office-Birth Registration Office or Division Division Classification Simple Type of Transaction G2C-Government to Citizen Parents, Document Owner (if party is of age), Who May Avail Relative (nearest of kin), Birth Attendant, and authorized person Checklist Of Requirements Where To Secure For On-Time Registration:  Duly accomplished Certificate of  Solemnizing Officer Marriage (4 original copies)  Affidavit of Request of the couple to  Notary Public Lawyer the Solemnizing Officer if the marriage took place outside court or church (4 original copies)  Solemnizing Certificate (4  Notary Public Lawyer photocopies)  Additional Requirements if Marriage  Solemnizing Officer was exempted from Marriage License  Affidavit of Cohabitation for marriage under Art. 34 of the Family Code (4 original copies)  CENOMAR or Certificate of No Marriage (4 photocopies)

For Delayed Registration (Additional Requirements):  PSA Negative Certificate of  Philippine Statistics Authority through PSA Marriage if not registered within one hotline (02) 737-1111/PSA online request year from date of marriage (1 (psaserbilis.com.ph) original copy and 3 photocopies)

225

 Marriage Certificate issued from the  Solemnizing Officer/Church church where the marriage was solemnized if applicants cannot present a Certificate of Marriage - Mun. Form 97 (3 original copies)  Affidavit of Two Disinterested  Notary Public Lawyer Persons (4 original copies)  Affidavit for Delayed Registration of  Notary Public Lawyer Marriage (4 original copies)  Cenomar or Certificate of No  Philippine Statistics Authority through PSA Marriage (1 original and 3 hotline (02) 737-1111/PSA online request photocopies) (psaserbilis.com.ph)  Official Receipt (O.R.) of  City Treasurer’s Office corresponding payment Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Get a priority 1.1. Give a None 5 minutes Employee in number at the priority number charge of the Information correspond to the Information Desk. needs of the Desk client. 1.2. Advise the client to wait to be called at Window 1. 2. When priority 2.1. Check the None 10 minutes Registration number is called, Certificate of Officer II proceed to Marriage (COM) CCRO-Table Window- 1 and as to its 4 present the completeness for prepared COLB registration. and its 2.2. Issue order of requirements. payment. 2.3. Advise the client to pay to the City Treasurer’s Office. 2.4. If not complete, return the COM and its requirements to

226

the owner/client for compliance of lacking requirements and advise to submit once complete. 3. Pay the 3.1. Receive Php 100.00 for 10 minutes Revenue corresponding payment and late Collection fees to the City issue Official registration Officer Treasurer’s Receipt. CTO- Office. Windows 22 to 29

4. Go back to the 4.1. Receive and None 5 minutes Registration Office of the City check the Official Officer II Civil Registrar Receipt. CCRO-Table Window 1 and 4.2. Issue claim 4 present the slip and advise to Official Receipt come back to (O.R.). claim the duly registered COM after 3 working days for timely registration and 13 working days for late registration at Window 3.

227

5. Claim the 5. Release one None 5 minutes Administrative registered (1) copy of Aide III/ Marriage registered Any Certificate after 3 Marriage designated working days for Certificate personnel timely registered (personal copy) CCRO and 13 working and instruct the days for client to register late/delayed in the logbook. registered at Window 3. Kindly present claim slip.

Note: COM submitted after 30 days from the date of marriage is subject for posting for a period of 10 calendar days as required by existing law and shall go back to the office to claim the registered COM on the day specified at the claim slip. Total fees based on the Total amount 35 minutes indicated above.

228

13. Registration of Death for On-Time and Delayed Report Certificate of Death (COD) is a document that proves of a permanent disappearance of all evidence of life of a person. On time report of death reporting and registration is within a 30-day period and beyond 30 days is considered delayed registration. Death occurred in hospital or other similar institution shall be prepared or accomplished by the institution and report to the office for registration.

City Civil Registrar’s Office-Death Registration Office or Division Division Classification Simple Type of Transaction G2C-Government to Citizen Next of Kin (immediate family) of the deceased, Who May Avail hospital institution or any authorized person Checklist Of Requirements Where To Secure For On-Time Registration:  Duly accomplished Certificate of  Hospital/City Health Office Death – MF 103/A (4 original copies)  Official Receipt (O.R.) of  City Treasurer’s Office corresponding payment

For Delayed Registration (Additional Requirements):  PSA Negative Certificate of Death  Philippine Statistics Authority through PSA (CRS Form 2) hotline (02) 737-1111/PSA online request (psaserbilis.com.ph)  Burial/Death certificate from Church  Church (1 original copy)  Certificate of Death/Fetal Death MF  Hospital/City Health Office 103/A (4 original copies)  Affidavit of Two Disinterested  Notary Public Lawyer Persons (4 original copies)  Affidavit for Delayed Registration of  Notary Public Lawyer Fetal Death (4 original copies) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Get a priority 1.1. Give a None 5 minutes Employee in number at the priority number charge of the Information correspond to the Information Desk. needs of the Desk client.

229

1.2. Advise the client to wait to be called at Window 1. 2. When priority 2.1. Check the None 10 minutes Registration number is called, Certificate of Officer II proceed to Death (COD) as CCRO- Window- 1 and to its Window 2 or present the completeness for any assigned prepared COLB registration. personnel and its 2.2. If complete, requirements. give billing for payment and advise the client to pay at the Treasurer’s Office, Ground Floor City Hall Building. 2.3. If not complete, return to the owner for compliance of lacking requirements and advise to submit upon completion. 3. Pay the 3.1. Receive Burial Permit: 10 minutes Revenue corresponding payment and Php 25.00 Collection fees to the City issue Official Officer Treasurer’s Receipt. Transfer of CTO- Office. Cadaver: Windows 22 to Php 100.00 29

Embalmed Cadaver: Php 30.00

Delayed Registration: Php 100.00

230

4.Go back to the 4.1. Receive and None 10 minutes Registration Civil Registrar’s check the Official Officer II Office Window 2 Receipt. CCRO- and present the 4.2. Prepare the Window 2 Official Receipt Certificate of (OR) upon Death for receipt of the registration (for document and timely claim the duly registration). registered 4.3. Release one Certificate of copy of the duly Death (for timely registered registration only). Certificate of Death and Note: COD instruct the client submitted after to register in the 30 days from the logbook (for date of death is timely subject for registration). posting for a 4.4 Prepare the period of 10 delayed calendar days as registration required by Certificate of existing law and Death for posting shall go back to and advise the the office to client to claim the claim the registered COD registered COD on the day on the day specified at the specified at the claim slip. claim slip. Burial Permit: Php 25.00

Transfer of Cadaver: Total Php 100.00 35 minutes

Embalmed Cadaver: Php 30.00

231

Delayed Registration: Php 100.00

232

14. Registration of Marriage (COM) On-Time and Delayed Report Registration of Certificate of Marriage (COM) is a reporting of the Certificate of Marriage after the wedding day to the Local Civil Registrar’s Office and become a proof of a person’s civil status and the existence of marriage. For ordinary marriages the time for registration of the Certificate of Marriage is within 15 days following the solemnization of marriage. For marriages exempt from the license requirement, the prescribed period for registration is 30 days.

City Civil Registrar’s Office-Marriage Office or Division Registration Division Classification Simple Type of Transaction G2C-Government to Citizen Contracting parties or any authorized person, Who May Avail Solemnizing Officer or any Officiating Officer Checklist Of Requirements Where To Secure For On-Time Registration:  Hospital Institution/ Birthing Centers, Clinics  Duly accomplished Certificate of (where the mother gave birth) Live Birth (4 original copies)  Additional requirement for  Notary Public Lawyer illegitimate children but to be acknowledged by the father:  Notarized Affidavit to Use the Surname of the Father(AUSF) executed by the mother (4 original copies)  Additional requirement when either or both parents of the child are below 18 years old at the time of conception and to be acknowledged by the father:  Affidavit of Parent`s Consent  Notary Public Lawyer  Original Valid Identification Card of  Client the informant/parents/acknowledging father  Payment after assessment for  City Treasurer’s Office AUSF (Official Receipt)

For Delayed Registration (Additional Requirements):  PSA Negative Certificate if the COLB was not registered after 1

233

year from the date of birth (1  Philippine Statistics Authority through PSA original copy and 3 photocopies) hotline (02) 737-1111/PSA online request  Any two (2) of the following (psaserbilis.com.ph) documentary evidences which may show the name of the child, date and place of birth and name of parents:  Baptismal Certificate (1 original copy and 3 photocopies)  Permanent Elem. School  Church where the child was baptized Record- Form 137-E (3) Certified True Copy from  Elementary school where the child attended Original  COMELEC Voter’s Certification (1 original copy and 3 photocopies)  Local COMELEC Office  Marriage certificate of parents of the child (4 photocopies)  Marriage certificate of the applicant,  Owner’s file/copy if married (4 photocopies)  Immunization Card (4 photocopies)  Owner’s file/copy  Barangay Certification (3 original copies)  Owner’s copy/file  Affidavit of Two Disinterested  Barangay Captain of the parents’/applicant’s Person’s (4 original copies) residence  Payment after assessment for  Any Notary Public Lawyer delayed registration (Official Receipt)  City Treasurer’s Office Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Get a priority 1.1. Give a None 5 minutes Employee in number at the priority number charge of the Information correspond to the Information Desk. needs of the Desk client. 1.2. Advise the client to wait to be called at Window 1. 2. When priority 2.1. Check the None 10 minutes Registration number is called, Certificate of Live Officer II proceed to Birth(COLB) as to

234

Window- 1 and its completeness CCRO- present the for registration. Window 2 prepared COLB 2.2. Issue order of and its payment. requirements. 2.3. Advise the client to pay to the City Treasurer’s Office. 2.4. If not complete, return the COLB and its requirements to the owner/client for compliance of lacking requirements and advise to submit once complete. 3. Pay the 3.1. Receive Php 100.00 for 10 minutes Revenue corresponding payment and late Collection fees to the City issue Official registration (1) Officer Treasurer’s Receipt. month and CTO- Office. above Windows 22 to 29 Php 100.00 for AUSF if not married but acknowledged by the father 4. Go back to the 4.1. Receive and None 5 minutes Registration Office of the City check the Official Officer II Civil Registrar Receipt. CCRO- Window 1 and 4.2. Issue claim Window 1 present the slip and advise to Official Receipt come back to (O.R.). claim the duly registered COLB after 3 working days for timely registration and 15 working days for late

235

registration at Window 3.

4.3. Prepares the None 3 Days (On- Registration submitted time Officer II/ documents for registration) Registration registration e.g. Officer III/ numbering, 15 Days Any coding, signing (Delayed designated for approval, registration) personnel sorting/filing, CCRO posting if late and transcribing. 5. Claim the 5. Release one None 5 minutes Administrative registered birth (1) copy of Aide III/ after 3 working registered birth Any days for timely (personal copy) designated registered and and instruct the personnel 15 working days client to register CCRO for in the logbook. late/delayed registered at Window 3. Kindly present claim slip.

Note: COLB submitted after 30 days from the date of birth of the child and onwards is subject for posting for a period of 10 calendar days as required by existing law. Total fees based on the Total amount 35 minutes indicated above.

236

15. Request for PSA Endorsement of Birth, Death and Marriage Certificate Endorsement of civil registry documents to Philippine Statistics Authority (PSA) is a remedy to Fast track the issuance of PSA security paper and to re-indorse documents whose records that yielded negative result at PSA. The office will endorse those civil registry documents to PSA Regional Office Cebu City upon request.

Office or Division City Civil Registrar’s Office Classification Simple Type of Transaction G2C-Government to Citizen Document owner of legal age, Owner`s Spouse, Parents, Direct Descendants, Any Person Who May Avail Authorized by the Owner in accordance with the Data Privacy Act of 2012 Checklist Of Requirements Where To Secure  Original valid ID of the requesting  Client party  For authorized person, either of the following:  Authorization Letter  Document Owner  Special Power of Attorney (SPA)  Notary Public Lawyer  PSA copy of the blurred document  Client/Philippine Statistics Authority through or PSA Negative Certificate PSA hotline (02) 737-1111/PSA online request (psaserbilis.com.ph)  Official Receipt (O.R.) of  City Treasurer’s Office corresponding payment Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Get a priority 1.1. Give a None 5 minutes Employee in number at the priority number charge of the Information correspond to the Information Desk. needs of the Desk client. 1.2. Advise the client to wait to be called at Window 1. 2. When priority 2.1. Check the None 20 minutes Registration number is called, necessary Officers II and proceed to requirements. III Window 1 and CCRO present PSA

237

blurred or PSA 2.2. Verify the Window 1- for Negative records if Birth Certificate and available. Endorsement other 2.3. Give billing and Marriage requirements if for the payment Endorsement applicable. and advise the client to pay at Window 2- for the City Death Treasurer’s Endorsement Office. 2.4. Prepare the documents and transmittal for endorsement. 3. Pay the 3.1. Receive LCR 10 minutes Revenue corresponding payment and Certification: Collection fees to the City issue Official Php 500.00 Officer Treasurer’s Receipt. CTO Office. 4. Go back to the 4.1. Hand over None 5 minutes Registration City Civil the prepared Officer II Registrar’s Office endorsement CCRO- Window 1 and placed in an Window 2 present the envelope and Official Receipt. instruct the client to mail at any courier. 4.2. Advise to secure a photocopy of the courier’s receipt. 4.3. Advise to come back to the City Civil Registrar’s Office. 5. Come back to 5.1. Receive the None 5 minutes Registration the City Civil courier’s receipt Officer II Registrar’s Office and hand over the CCRO- and present the personal copy of Window 2 courier’s receipt. the endorsement. 5.2. Advise the Note: If the client to inquire document is after 2 months at

238

already available PSA Regional in the Office through DATABASE the (032) 414-6794 / client has two 09173140145 if options to obtain the endorsed the PSA document is document: already available 1. Walk in in the database. request at PSA Regional Office Address: Philippine Statistics Authority, Capitol Building, Colon St., Cebu City 2.Online request Email Address: psaserbilis.com. ph Total Php 500.00 45 minutes

239

City Disaster Risk Reduction and Management Office

External Services

240

1. Decontamination Service Decontamination is a service offered to those who request that their facilities/establishments be disinfected to prevent possible COVID-19 infection. Mist blowers and manual sprayers are used to perform the service while the Search, Rescue and Retrieval Team deployed for it are in full PPE.

City Disaster Risk Reduction and Management Office or Division Office-Operations and Warning Unit Classification Simple Type of Transaction G2C-Government to Citizen All who request for the service on their facilities Who May Avail or homes, vehicles and establishments Checklist Of Requirements Where To Secure  Request Letter (1 original copy)  Client Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit 1.1. Receive None 3 minutes Admin and request letter to letter. Training Unit CDRRMO. CDRRMO

1.2. Forward None 5 minutes Admin and letter to the Training Unit CDRRMO Head CDRRMO for approval.

1.3. Request None 10 minutes Operations OWU for and Warning scheduling. Unit CDRRMO

1.4. Inform the None 10 minutes Operations client of the and Warning confirmation and Unit schedule. CDRRMO 2. Witness the 2.1. Conduct the None Situation- Search, decontamination decontamination. specific Rescue and operation. depending on Retrieval the size of the Team facility CDRRMO 14 minutes Total None plus situation- specific time

241

2. CCTV Review CCTV review services are given to clients who request to review video clips of vehicular accidents and crime incidents that they may be involved in. It also aids the Philippine National Police and the City Traffic Management Office in investigating incidents concerning traffic. The service also helps in tracing missing items or persons. It is an extension service of the CDRRMO Operations Center.

City Disaster Risk Reduction and Management Office or Division Office-Research and Planning Unit Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail All who requests the service Checklist Of Requirements Where To Secure  CCTV Review Request Form  CDRRMO  For crime-related requests, Police  Philippine National Police Blotter  For copy of footage, Court Order  Court of Law Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit filled- 1.1. Review and None 5 minutes Officer-in- out CCTV approve/deny Charge Request Review request. CDRRMO Form. 1.2. Brief the None 10 minutes IT Personnel client on CDRRMO restrictions as well as terms and conditions. 2. Proceed to 2.1. Review None 20 minutes IT Personnel CCTV reviewing specified footage CDRRMO area and review requested by the footage. client. 3. Save a copy 3.1. Provide client None 5 minutes IT Personnel of the footage. with the footage. CDRRMO Total None 40 minutes

242

3. Emergency Medical Response Emergency medical response is provided to trauma victims and other patients in life- threatening emergency cases. The CDRRMOs emergency response vehicles are used to respond to such cases and are manned by members of the CDRRMO Emergency Medical Service. The main objective is to stabilize the patient and to transport him/her immediately to a medical facility.

City Disaster Risk Reduction and Management Office or Division Office-Operations and Warning Unit Classification Simple Type of Transaction G2C-Government to Citizen All who request for emergency medical Who May Avail response Checklist Of Requirements Where To Secure  None Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Call hotline or 1.1. Receive call None 2 minutes Commu CLEAR system and inquire about Specialists phone. the emergency. CDRRMO

1.2. Provide None 2 minutes Commu information to the Specialists Emergency CDRRMO Medical Services and deploy emergency response vehicle.

1.3. Proceed to None 5 minutes EMS Team the site of CDRRMO emergency.

1.4. Conduct None 5 minutes EMS Team emergency care CDRRMO and transport to medical facility. Total None 14 minutes

243

4. Issuance of Hazard Certification The hazard certification service is provided to individuals who requests information regarding the hazards that may threaten their properties. The service helps the property owners in making informed decisions in the appropriate building designs and/or proper use of their lots. It is performed by the CDRRMO Research and Planning Unit using GIS and the maps based on PAGASA, MGB, and PHIVOLCS hazard information.

City Disaster Risk Reduction and Management Office or Division Office-Research and Planning Unit Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail All who are threatened by tree hazards Checklist Of Requirements Where To Secure  Request Form  CDRRMO  Lot Title  City Assessor’s Office Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Fill out the 1.1. Accept the None 5 minutes RPU Staff Request Form. filled-out Request CDRRMO Form.

1.2. Locate and None 10 minutes RPU GIS print the hazard Specialist map and CDRRMO assessment certification of the lot.

1.3. Submit None 5 minutes LDRRMO hazard map and CDRRMO certification to the LDRRMO for verification. 2. Receive 2.1. Explain None 5 minutes RPU Head hazard hazards to client CDRRMO certification. and release hazard certification. Total None 25 minutes

244

5. Medical Transport The medical transport service is provided to indigent and/or senior citizen patients who need to be transported from hospital to home or vice versa. The transport service is carried out only within the jurisdiction of Tagbilaran City unless directed by the City Mayor.

City Disaster Risk Reduction and Management Office or Division Office-Operations and Warning Unit Classification Simple Type of Transaction G2C-Government to Citizen Indigent and/or senior citizen patients in Who May Avail Tagbilaran City Checklist Of Requirements Where To Secure  None Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Call hotline or 1.1. Receive call None 3 minutes Commu CLEAR system and inquire about Specialists phone. the patient’s CDRRMO status.

1.2. Forward None 3 minutes OWU Head transport request CDRRMO to the Operations and Warning Unit for approval.

1.3. Approve the None 2 minutes OWU Head request. CDRRMO

1.4. Inform the None 2 minutes Commu patient of the Specialists approval and CDRRMO arrange the transport.

1.5. Deploy None 5 minutes EMS Team medical transport CDRRMO team. Total None 15 minutes

245

6. Tree Pruning and Cutting Tree pruning and cutting is a service meant to prevent disasters brought about by tree hazards. Clients may request the service if a tree within the vicinity of their homes or institution pose as hazards especially during the rainy and typhoon seasons.

City Disaster Risk Reduction and Management Office or Division Office-Operations and Warning Unit Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail All who are threatened by tree hazards Checklist Of Requirements Where To Secure  Cutting/Pruning Request Form  CDRRMO  If coconut, PCA Permit  Philippine Coconut Authority  If regulated, Hazard Certification  CDRRMO  If regulated tree species, CENRO  City Environment and Natural Resources Office Permit Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit filled- 1.1. Check None 5 minutes Officer-in- out documents and Charge Cutting/Pruning approve/deny CDRRMO Request Form. request accordingly. 2. Guide the 2.1. Conduct site None 15 minutes Inspection inspection officer ocular inspection Officer as to the and schedule the CDRRMO direction of their time of operation. household. 3. Observe or 3.1. Conduct the None Situation- SRR Team guide the operation. specific CDRRMO operation. depending on the scope of the operation 20 minutes plus Total None situation- specific time

246

7. Water Rationing and Delivery Water rationing and delivery services are provided to households affected with water service interruptions. The City Disaster Risk Reduction and Management Office’s (CDRRMO) tankers are used to perform the service.

City Disaster Risk Reduction and Management Office or Division Office-Operations and Warning Unit Classification Simple Type of Transaction G2C-Government to Citizen All who are affected by water service Who May Avail interruptions Checklist Of Requirements Where To Secure  Request Form to be filled out in  CDRRMO person or by the CDRRMO personnel via call Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Call or fill out 1.1. Review filled- None 5 minutes Officer-in- the request form. out request form Charge and verify location CDRRMO of water service interruption.

1.2. Submit None 5 minutes Local Disaster request to Risk LDRRMO for Reduction & approval. Management Officer CDRRMO 2. Guide the 2.1. Conduct the None Situation- SRR Team team as to the operation. specific CDRRMO direction of their depending on household. the scope of the operation 10 minutes plus Total None situation- specific time

247

City Economic Enterprise Office

External Services

248

1. Application for Business Permit Client applies for a Business Permit to be able to operate in the public market.

City Economic Enterprise Office-Tagbilaran City Office or Division Public Markets Classification Simple G2B-Government to Business Type of Transaction G2C-Government to Citizen Who May Avail All interested commercial tenants/vendors Checklist Of Requirements Where To Secure  Letter of Intent  Client  Residence Certificate  City Treasurer’s Office  Barangay Clearance  Barangay Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. File 1.1. Assess and None 5 minutes Market application for instruct client to Personnel Business Permit pay City Economic together with corresponding Enterprise prerequisite rental and other Office documents. fees.

1.2. Approve the None 30 minutes CEEO application. Department Head City Economic Enterprise Office 2. Apply for 2. Give applicant None 4 hours Market water and a list of required Personnel electricity materials to be City Economic connection. used in Enterprise connecting to Office water service line and electric power line. 3. Pay the 3.1. Receive Special Permit 5 minutes Cashier Business Permit payment. Fee: City fee. Php 160.00 Treasurer’s per stall Office

249

Certification Fee: 4 hours Plumber Php 100.00 City Economic Enterprise Notary Fee: Office Php 200.00

3.2. Connect Installation lessee to Fee: electricity and Php 470.00 water distribution lines within the facility. 4. Sign lease 4. Issue None 8 minutes IBT Personnel contract. certification and City Economic sign lease Enterprise contract. Office Fee depends 2 hours and Total on the lessee 10 minutes classification

250

2. Application for New Service Connection Client applies for new service connection to be formally registered as a TCWS consumer.

City Economic Enterprise Office-Tagbilaran City Office or Division Waterworks System Classification Complex Type of Transaction G2C-Government to Citizen Who May Avail All water consumers of Tagbilaran City Checklist Of Requirements Where To Secure  Duly accomplished Application  Tagbilaran City Waterworks Systems Office Form  Land Title  Client  Building Permit  Client Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Accomplish 1.1. Review None 1 day Customer Application Form application and Service Clerk and submit attach TCWS documentary documents. requirements. 1.2. Conduct a None 2 days Technical site inspection of Team location. TCWS

1.3. Approve None 2 days TCWS application. Supervisor, CEEO Department Head, City Mayor 2. Pay the 2. Receive Php 470.00 15 minutes Cashier required amount payment. City for new Treasurer’s connections. Office 3. Prepare the 3. Install water None 2 days Plumber required pipes meter and TCWS and water meter pipelines and for installation by connect it to the TCWS main distribution personnel. line.

251

7 days and 15 Total Php 470.00 minutes

252

3. Application for Special Permit The Tagbilaran Integrated Bus Terminal (IBT) is a public transport terminal for land transport vehicles. It has a quite a number of rentable commercial spaces, including 31 stalls and 111 spaces for ambulant vendors. An Application for Lease has to be approved to be recognized as a legitimate lessee of said space.

City Economic Enterprise Office-Integrated Bus Office or Division Terminal Classification Simple G2B-Government to Business Type of Transaction G2C-Government to Citizen Who May Avail All interested commercial tenants/vendors Checklist Of Requirements Where To Secure  Letter of Intent  Client  Voter’s ID  COMELEC  Barangay Clearance  Barangay Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. File 1.1. Receive None 1 hour IBT Personnel application for application for City Economic Special Permit lease. Evaluate Enterprise together with the attached Office prerequisite requirements as documents. to completeness and authenticity.

1.2. Approve the None 30 minutes CEEO application. Department Head City Economic Enterprise Office 2. Apply for 2. Give applicant None 10 minutes IBT Personnel water and a list of required City Economic electricity materials to be Enterprise connection. used in Office connecting to water service line and electric power line.

253

3. Pay the 3. Receive For ambulant 15 minutes Cashier Special Permit payment. vendors: City fee. Php 320.00 Treasurer’s Office For stalls: Php 620.00 4. Present 4. Issue Special None 15 minutes IBT Personnel Official Receipt. Permit. City Economic Enterprise Office Fee depends 2 hours and Total on the lessee 10 minutes classification

254

4. Customer Service TCWS is setting up a feedback mechanism for its consumers to have easy access to the following support services: Change Name, Transfer Meter, Leaks and others.

City Economic Enterprise Office-Tagbilaran City Office or Division Waterworks System Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail All water consumers of Tagbilaran City Checklist Of Requirements Where To Secure  Land Title  Client  Building Permit  Client Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Inform TCWS 1.1. Receive the None 5 minutes Customer personnel of call/message and Service Clerk concerns or record the TCWS queries. concern/query.

1.2. Forward the None 5 minutes Customer concern to the Service Clerk TCWS TCWS Supervisor.

1.3. Address None 30 minutes TCWS concern. Supervisor TCWS 2. Pay the 2. Receive Change 15 minutes Cashier required amount payment. Name: City as billed. Php 150.00 Treasurer’s Office Transfer of Meter: Php 320.00 3. Present 3. Update None 5 minutes TCWS Official Receipt. consumer Personnel records. Fee depends Total on the 1 hour service done

255

5. Leak Repair Repair of leaks would depend on whether the leak is at the pipelines connecting the main distribution line to the water meter, which is the responsibility of TCWS or whether it is from the meter to the client distribution line, which is the client’s.

City Economic Enterprise Office-Tagbilaran City Office or Division Waterworks System Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail All water consumers of Tagbilaran City Checklist Of Requirements Where To Secure  None Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Inform TCWS 1.1. Receive the None 5 minutes Customer personnel of call/message and Service Clerk concerns. record the TCWS concern/query.

1.2. Repair leak. None 2 hours Plumber TCWS

1.3. Inform None 5 minutes Customer customer that the Service Clerk concern has been TCWS addressed/ accomplished. 2 hours and Total None 10 minutes

256

6. Slaughtering Services A slaughterhouse, also called an abattoir, is a facility where animals are slaughtered. The Tagbilaran City Slaughterhouse (TCS) has been in operation for quite some time, ensuring the quality of butchered carcasses into primal cuts.

City Economic Enterprise Office-Tagbilaran City Office or Division Slaughterhouse Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Tagbilaran City Residents Checklist Of Requirements Where To Secure  None Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Bring the 1.1. Receive None 5 minutes Slaughterhouse animal to the animal/s for Personnel facility together butchering. City Economic with the Enterprise necessary Office documents or permits needed. 1.2. Mark the None 5 minutes Slaughterhouse animals for Personnel identification. City Economic Enterprise Office

1.3. Conduct None 30 minutes Inspector ante- and post- City mortem Agriculture inspection of and Veterinary animals to ensure Office safety and quality standards.

1.4. Slaughter the Pig: 30 minutes Butcher animal and clean Php 2.75/kilo City Economic the carcass for Enterprise delivery or pickup. Cow: Office Php 3.25/kilo

2. Pick up the 2. Pick up or None 30 minutes Slaughterhouse carcass. deliver. Personnel

257

City Economic Enterprise Office

Fee depends 1 hour and 40 Total on the minutes service done

258

City Engineer’s Office

External Services

259

1. Issuance of Accessory Permits Accessory Permits are issued by the Building Official for activities being undertaken prior to or during the processing of the building permit. The coverage is spelled out in the accessory permit form including the expiry period. These shall be signed by the concerned owner/applicant and by the concerned professionals. These permits include, among others, ground preparation and excavation, encroachment of foundation to public area, fencing, for fence not exceeding 1.80 meters high, sidewalk construction, temporary sidewalk enclosure and occupancy, erection of scaffolding, erecting, repair, removal of sign, and demolition.

City Engineer’s Office-Office of the Building Office or Division Official Classification Simple G2B-Government to Business Type of Transaction G2C-Government to Citizen All Filipino Citizens, Government and Private Who May Avail Entities Checklist Of Requirements Where To Secure Please refer to separate table for the checklist of requirements on the following permits: a. Fencing Permit b. Demolition Permit c. Ground Preparation and Excavation Permit for New Buildings d. Excavation Permit for Utility Connections (Water, Electrical, Electronics and Communication, Sanitary and Drainage) e. Temporary Use of Sidewalk Permit f. Signage Permit g. Scaffolding Permit h. Temporary Electrical Service Connection i. Pole/Attachment Location Plan Permit Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible

260

1. Submit 1. Receive the None 30 minutes Administrative application forms application forms. Aide I and City documentary Engineer’s requirements. Office 2. Receive the 2. Prepare and None 30 minutes Administrative Order of issue Order of Aide I Payment. Payment. City Engineer’s Office 3. Pay the fees 3. Receive the Refer to the 15 minutes Administrative and charges at Official Receipt. Schedule of Aide I the City Fees based City Treasurer’s on the Engineer’s Office. National Office Building Code, Fire Code and Zoning 4. Claim the 4. Issue the None 30 minutes Administrative permit. permit. Aide I City Engineer’s Office 1 hour and 45 Total None minutes

261

Checklist Of Requirements Where To Secure Fencing Permit  Barangay Clearance (5 copies)  At the Barangay where the project will be located  Special Power of Attorney (5  Notary Public copies)  Locational Clearance (5 copies)  CPDO/Zoning

In case the applicant is the registered owner of the lot:  Title of property (5 copies)  Owner’s Copy, Register of Deeds  Certified true copy Transfer  Owner’s Copy, Register of Deeds Certificate of Title (5 copies)  Tax Declaration (5 copies)  City Assessor’s Office  Current Tax Receipt (5 copies)  Treasurer’s Office

In case of the Applicant is not the registered owner of the lot:  Title of property (5 copies)  Owner’s Copy, Register of Deeds  Certified true copy Transfer  Owner’s Copy, Register of Deeds Certificate of Title (5 copies)  Tax Declaration (5 copies)  City Assessor’s Office  Current Tax Receipt (5 copies)  Treasurer’s Office  Duly notarized copy of the Deed of  Lot Owner Absolute Sale or –  Duly notarized copy of the Lease  Lessor, Lessee Contract or –  Duly notarized copy of the Contract of Sale or –  Lot Vendor, Vendee  Affidavit of Consent from the registered owner or –  Lot Owner (Duly Notarized)  Affidavit of Consent from all  Heirs of the Lot (Duly Notarized) registered heirs (5 copies)  Location Plan (3 copies)  City Assessor’s Office  Affidavit of Set-Back, indicating the  Notary Public minimum specific setback distance from the center line of the road, and or from the edge of RROW to the building line (5 copies)  Regular Documents  Five (5) sets of the Following:  OBO One-Stop-Shop Building Permit Application

262

Form, Electrical Permit Forms (if applicable), duly signed and sealed by the Professional In- charge.  Three (3) sets of Fencing Plans  Design Engineer or Architect and Details, Bill of Materials and Cost Estimates and Specifications  Photo copy of unexpired PRC ID  Professionals who signed and sealed the and the Current professional Plans Tax Receipt (PTR) of the duly licensed professionals of their specific fields. Demolition Permit  Demolition Permit Application Form  OBO One-Stop-Shop for Const. Permit duly Signed and Sealed by Professional In-charge (3 copies)  Sketch Plan/Floor Plan of the area  Reg. Civil Engineer or Architect In-charge of to be demolished (3 copies) the Demolition  Tax Declaration of Lot and Building  City Assessor’s Office to be demolished (3 copies)  Real Property Tax Clearance (3  City Treasurer’s Office copies)  Certified True Copy of Land Title (3  Register of Deeds, Lot Owner copies)  Lot Plan (3 copies)  City Assessor’s Office  Barangay Clearance (3 copies)  From the Barangay where the building to be demolished is located If the applicant is not the owner of the Building:  Affidavit of Consent from the owner  Lot Owner notarized by a Notary Public of the Building to be demolished  Affidavit of consent from the heirs of  Heirs of the Lot notarized by a Notary Public the Building to be demolished Ground Preparation and Excavation Permit for New Buildings  Ground Preparation and Excavation  OBO One-Stop-Shop for Const. Permit Permit Form (3 copies)  Foundation Plan duly signed and  Reg. Civil Engineer or Architect In-Charge sealed by the Reg. Civil Engineer or Architect In-Charge (3 copies)  Site Development Plan (3 copies)  Reg. Civil Engineer or Architect In-Charge

263

Excavation Permit for Utility Connections (Water, Electrical, Electronics and Communication, Sanitary and Drainage)  Excavation Permit Form (3 copies)  OBO One-Stop-Shop for Const. Permit  Barangay Clearance (3 copies)  From the Barangay where the excavation will be done  Location Plan/Vicinity Map (3  City Assessor’s Office copies)  Excavation Details/Plans  Reg. Civil Engineer or Architect In-Charge Temporary Use of Sidewalk Permit  Temporary Use of Sidewalk  OBO One-Stop-Shop for Const. Permit Application Forms duly signed and sealed by Professional Civil Engineer or Architect (3 copies)  Barangay Clearance (3 copies)  From the Barangay where the excavation will be done  Location Plan/Vicinity Map (3  City Assessor’s Office copies)  Sidewalk Enclosure Plan with  Reg. Civil Engineer or Architect In-Charge corresponding no. of days for the temporary use of sidewalk (3 copies)  Alternative sidewalk plan for  Reg. Civil Engineer or Architect In-Charge pedestrians (3 copies) Signage Permit  Signage Permit Application Forms  OBO One-Stop-Shop for Const. Permit duly signed and sealed by Professional Civil Engineer or Architect (3 copies)  Barangay Clearance (3 copies)  From the Barangay where the Signage will be installed  Location Plan/Vicinity Map (3  City Assessor’s Office copies)  Signage Installation Plans and  Reg. Civil Engineer or Architect In-Charge Details with Cost Estimates (3 copies)  Alternative sidewalk plan for  Reg. Civil Engineer or Architect In-Charge pedestrians (3 copies) Scaffolding Permit  Scaffolding Permit Application  OBO One-Stop-Shop for Const. Permit Forms duly signed and sealed by

264

Professional Civil Engineer or Architect (3 copies)  Barangay Clearance (3 copies)  From the Barangay where the Scaffoldings will be installed  Location Plan/Vicinity Map (3  City Assessor’s Office copies)  Scaffolding Installation Plan and  Reg. Civil Engineer or Architect In-Charge Details with Cost Estimates (3 copies) Temporary Electrical Service Connection  Temporary Electrical Service  OBO One-Stop-Shop for Const. Permit Connection Forms duly signed and sealed by a Professional Electrical Engineer or Registered Electrical Engineer (3 copies)  Approved Building Permit (3 copies)  Owner’s Copy or from OBO  Location Plan/Vicinity Map (3  City Assessor’s Office copies)  Electrical Plan for Bunk House duly  Professional Electrical Engineer In-Charge signed and sealed by a Professional Electrical Engineer (3 copies) Pole/Attachment Location Plan Permit  Pole/Attachment Location Plan  OBO One-Stop-Shop for Const. Permit Forms duly signed and sealed by a Reg. Civil Engineer and Professional Electrical Engineer or Registered Electrical Engineer (3 copies)  Pole Plan and Specifications (3  Owner’s Copy or from OBO copies)  Location Plan/Vicinity Map (3  City Assessor’s Office copies)

265

2. Issuance of Building Permit and Ancillary Permits A Building Permit and the supporting Ancillary Permits are required prior to construction, erection, alteration, major repair, or renovation or conversion of any building/structure owned by government or private entities. The permit becomes null and void if work does not commence within 1 year from the date of such permit, or if the building or work is suspended or abandoned at any time after it has been commenced for a period of 120 days.

266

 Duly notarized copy of the Contract  Lot Vendor, Vendee of Sale or –  Affidavit of Consent from the  Lot Owner (Duly Notarized) registered owner or –  Affidavit of Consent from all  Heirs of the Lot (Duly Notarized) registered heirs (5 copies)  Location Plan (3 copies)  City Assessor’s Office  ECC (Environmental Clearance  DENR-EMB Certificate, if needed, for projects required under DENR regulations) (3 copies)  CAAP (Civil Aviation Authority of  CAAP the Philippines) Clearance (For project required under Rule XVII, Construction of Building/Structures within Approach/Departure Zone)  Affidavit of Set-Back, indicating the  Notary Public minimum specific setback distance from the center line of the road, and or from the edge of RROW to the building line (5 copies)  Regular Documents  Five (5) sets of the Following:  OBO One-Stop-Shop Building Permit Application Form, Electrical Permit Forms, Architectural Permit Forms, Sanitary/Plumbing Permit Forms, Structural Permit Forms, Mechanical Permit Forms (If applicable), Electronic Permit Forms (If applicable), duly signed and sealed by the Professional In-charge.  Structural Design Computation with  Structural or Civil Engineer who prepared the seismic analysis which conform to design the latest NSCP for 2 -Storeys and above 1-storey with attic/mezzanine/roof deck/penthouse, signed and sealed by a duly structural engineer, civil engineer, or architect (3 copies)

267

 Plate Load Test Analysis – for 3  Accredited Testing Center storeys or 2 storeys with attic/mezzanine/roof deck/penthouse (2 copies)  Soil Boring Test Result – for 3  Accredited Testing Center storeys and above with attic/mezzanine/roof deck/penthouse (2 copies)  Photo copy of unexpired PRC ID  Professionals who signed and sealed the and the Current professional Plans Tax Receipt (PTR) of the duly licensed professionals of their specific fields. Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit 1. Receive the None 30 minutes Administrative application forms application forms. Aide I and City documentary Engineer’s requirements. Office 2. Receive the 2. Prepare and None 30 minutes Administrative Order of issue Order of Aide I Payment. Payment. City Engineer’s Office 3. Pay the fees 3. Receive the Refer to the 15 minutes Administrative and charges at Official Receipt. Schedule of Aide I the City Fees based City Treasurer’s on the Engineer’s Office. National Office Building Code, Fire Code and Zoning 4. Claim the 4. Issue the None 30 minutes Administrative Building Permit. Building Permit. Aide I City Engineer’s Office 1 hour and 45 Total None minutes

268

3. Issuance of Certifications The City Engineer’s office will be issuing Certifications as requested for by any interested parties. These Certifications includes Appearances, Building Permit issuances (found in their Record Book) and other infra-related concerns.

Office or Division City Engineer’s Office-Administrative Classification Simple G2B-Government to Business Type of Transaction G2C-Government to Citizen G2G-Government to Government City Government Offices and Departments, Who May Avail Barangays, Tagbilaran City Residents, Private and Government Entities Checklist Of Requirements Where To Secure  Letter request specifying the service  Client needed to be submitted to CEO Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit letter 1.1. Receive and None 10 minutes Records request. record the Officer request letter in City the logbook and Engineer’s submit it to the Office City Engineer. 1.2. Act on the None 10 minutes City Engineer request by City endorsing request Engineer’s to the Surveying Office Section. 1.3. Prepare the None 20 minutes City Engineer document. City Engineer’s Office 2. Pay fees at 2. Prepare billing. Php 100.00 10 minutes Records the City Officer Treasurer’s City Office. Engineer’s Office 3. Claim results. 3. Prepare and None 10 minutes Records release results. Officer

269

City Engineer’s Office Total None 1 hour

270

4. Issuance of Occupancy Permit An Occupancy Permit is required before any building or structure is used or occupied. It is usually secured after the completion of a structure. It is also required if there is any change in the existing use or occupancy classification of a building, structure or any portion thereof.

City Engineer’s Office-Office of the Building Office or Division Official Classification Simple G2B-Government to Business Type of Transaction G2C-Government to Citizen G2G-Government to Government All Filipino Citizens, Government and Private Who May Avail Entities Checklist Of Requirements Where To Secure  Certificate of Completion (3 copies)  OBO OSCP  Logbook of Construction (3 copies)  Engineer In-Charge of Construction  Building Inspection Sheet (3 copies)  OBO and BFP  As-Built Plan and specifications  Architect/Civil Engineer and concerned jointly signed & sealed by the professionals In-charge of construction Designing Architect or Civil Engineer In-Charge of the construction and signed by the contractor (if the construction is undertaken by contract) in conformity with the owner (3 copies)  Special Power of Attorney if in case  From the owner qnd duly notarized by a Notary the owner is authorizing somebody Public to process the Permit (3 copies)  Clear and colored Pictures of the  From the building owner completed project showing the frontage, sides, rear and interiors, including the installed Circuit Breaker and Service Entrance  Photocopy of unexpired PRC and  Concerned Professionals In-Charge of current Professional Tax Receipt of construction concerned Professionals In-charge of construction (1 copy)  Photocopy back-to-back of the  From the owner approved Building Permit, Sanitary Permit and Electrical Permit (1 copy)

271

Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit 1. Receive the None 30 minutes Administrative application forms application forms. Aide I and City documentary Engineer’s requirements. Office 2. Receive the 2. Prepare and None 30 minutes Administrative Order of issue Order of Aide I Payment. Payment. City Engineer’s Office 3. Pay the fees 3. Receive the Refer to the 15 minutes Administrative and charges at Official Receipt. Schedule of Aide I the City Fees based City Treasurer’s on the Engineer’s Office. National Office Building Code, Fire Code and Zoning 4. Claim the 4. Issue the None 30 minutes Administrative Occupancy Occupancy Aide I Permit. Permit. City Engineer’s Office 1 hour and 45 Total None minutes

272

5. Issuance of Road Right of Way Certification Road-Right-of-Way Certification can be availed by any individual, Government or Private Entities for any legal purpose. This service is being provided for by the Surveying Team of the City Engineer’s Office.

City Engineer’s Office-Planning and Quality Office or Division Control Division Classification Simple G2B-Government to Business Type of Transaction G2C-Government to Citizen All Filipino Citizens, Government and Private Who May Avail Entities Checklist Of Requirements Where To Secure  Letter request specifying the service  Client needed to be submitted to CEO  Land Title or any proof of  Client/Register of Deeds/City Assessor’s Office ownership, sketch plan, location plan (1 photocopy) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit letter 1.1. Receive and None 10 minutes Records request. record the Officer request letter in City the logbook and Engineer’s submit it to the Office City Engineer.

1.2. Act on the None 10 minutes City Engineer request by City endorsing it to the City Surveying Engineer’s Section. Office 2. Follow up on 2.1. Schedule None 10 minutes Engineer II the request. survey works to City be done. City Engineer’s Office

2.2. Conduct None 1 day Engineer II survey works. City

273

City Engineer’s Office 3. Pay the fees 3. Prepare billing Php 270.00 30 minutes Staff In- and charges at and certification Charge the City document. City Treasurer’s Engineer’s Office. Office 4. Claim the 4. Issue and None 15 minutes Staff In- certification. release the Charge certification. Engineer’s Office 1 day, 2 Total None hours and 15 minutes

274

6. Material Testing To ensure the quality of materials used and to maintain and guarantee a sound and resilient government and non-government infrastructures within the City of Tagbilaran, the Material Testing and Quality Control is required and strictly implemented. The Materials Testing is mandatory to all government and private infra-projects, and these are being offered in the City Engineer’s Office under the Materials and Control Section.

City Engineer’s Office-Planning and Quality Office or Division Control Division Classification Simple G2B-Government to Business Type of Transaction G2C-Government to Citizen G2G-Government to Government City Government Offices and Departments, Who May Avail Barangays, Tagbilaran City Residents, Private Entities Checklist Of Requirements Where To Secure  Letter request specifying the service  Client needed to be submitted to CEO  Specimen of samples to be tested  Client/Register of Deeds/City Assessor’s Office Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit letter 1.1. Receive and None 10 minutes Records request. record the Officer request letter in City the logbook and Engineer’s submit it to the Office City Engineer. 1.2. Act on the None 10 minutes City Engineer request by City endorsing request Engineer’s to the Surveying Office Section. 2. Follow up on 2.1. Set schedule. None 15 minutes Engineer I the request. City Engineer’s Office

2.2. Conduct None 2 days Engineer I laboratory testing. City Engineer’s Office

275

3. Pay fees at 3. Prepare billing. Refer to 30 minutes Engineer I the City schedule of City Treasurer’s testing fees Engineer’s Office. based on the Office Revenue Code of the City of Tagbilaran 4. Claim results. 4. Prepare and None 30 minutes Engineer I release results. City Engineer’s Office 2 days, 1 Total None hour and 35 minutes

276

7. Preparation of Feasibility Study, Detailed Engineering Design, Detailed Estimates and Program of Work The City Engineer’s Office being the lead of Infrastructure Development within the City of Tagbilaran has provided technical assistance to the City LGU and Barangays by preparing the documentary and technical requirements for all infra-related projects of the City. These technical requirements include the Feasibility Study, the Detailed Engineering and Design and Program of Work of the Project. The scope of these infra projects varies from improvement to new construction or new development.

Office or Division City Engineer’s Office-Administrative Classification Simple G2B-Government to Business Type of Transaction G2C-Government to Citizen G2G-Government to Government City Government Offices and Departments, Who May Avail Barangays, Tagbilaran City Residents, Private and Government Entities Checklist Of Requirements Where To Secure  Letter request  Client  Approved project location and lot  City Planning and Development Office assignment  Land Title or Proof of Ownership  City Assessor’s Office/City General Services Office  Approved Budget  City Budget Office Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit letter 1.1. Receive and None 10 minutes Records request with the record the Officer necessary request letter in City requirements. the logbook and Engineer’s submit it to the Office City Engineer. 1.2. Act on the None 10 minutes City Engineer request by City endorsing request Engineer’s to the Planning Office and Programming Section. 2. Follow up. 2.1. Schedule. None 10 minutes Special Agent I

277

City Engineer’s Office

2.2. Prepare None Situation- Architect II technical specific City documents. depending on Engineer’s the project Office 3. Claim 3. Release None 30 minutes Special Agent technical technical I documents. documents. City Engineer’s Office 1 hour and 30 minutes plus Total None situation- specific time

278

8. Road Infrastructure Maintenance Road Infrastructure maintenance services provided by the City Engineer’s Office that includes the following: Cleaning/De-clogging of Drainage Systems, Vegetation Control, Repair of Roads (Road Shoulders), Patching of roads and Roadside clearing.

City Engineer’s Office-Construction and Office or Division Maintenance Division Classification Simple G2B-Government to Business Type of Transaction G2C-Government to Citizen G2G-Government to Government All Filipino Citizens, Government and Private Who May Avail Entities Checklist Of Requirements Where To Secure  Letter request specifying the service  Client needed to be submitted to CEO Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit letter 1.1. Receive and None 10 minutes Records request. record the Officer request letter in City the logbook and Engineer’s submit it to the Office City Engineer. 1.2. Act on the None 10 minutes City Engineer request by City endorsing request Engineer’s to the Office Construction and Maintenance Section. 1.3. Conduct site inspection and None 2 hours Engineer II assessment. City Engineer’s Office 2. Follow up on 2.1. Set schedule. None 10 minutes Construction the request. and Maintenance Foreman

279

City Engineer’s 2.2. Dispatch None 1 day Office team to undertake maintenance Engineer II work. City Engineer’s Office 1 day, 2 Total None hours and 30 minutes

280

9. Street Lighting Maintenance Any resident or Barangay Official of Tagbilaran City may report or request from the City Engineer’s Office for street light maintenance services. This includes inspection, replacing of defective bulbs and installation of new street lights. The City Engineer’s Office will respond immediately within the day if the request is received in the morning. Otherwise, action will be taken the next day.

City Engineer’s Office-Construction and Office or Division Maintenance Division Classification Simple G2B-Government to Business Type of Transaction G2C-Government to Citizen G2G-Government to Government City Government Offices and Departments, Who May Avail Barangays, Tagbilaran City Residents, Private Entities Checklist Of Requirements Where To Secure  Letter request specifying the service  Client needed to be submitted to CEO  Sketch Plan of the subject area  Client Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit letter 1.1. Receive and None 10 minutes Records request. record the Officer request letter in City the logbook and Engineer’s submit it to the Office City Engineer. 1.2. Act on the None 10 minutes City Engineer request by City endorsing request Engineer’s to the Electrical Office Section. 1.3. Conduct site None 2 hours Engineer III inspection and City assessment. Engineer’s Office 2. Follow up on 2.1. Set schedule. None 10 minutes Construction the request. and Maintenance Foreman

281

City Engineer’s Office 2.2. Dispatch None 1 day team to undertake Engineer III maintenance City work. Engineer’s Office 1 day, 2 Total None hours and 30 minutes

282

10. Surveying Surveying Services provided by the City Engineer’s Office thru the City Surveying Section that includes the following: Relocation Survey of City Government property (Roads, Right of Way, Alley, Barangay and City lots), Land disputes of the City; Conduct of road survey, profile levelling, road widening, opening of roads; parcellary survey, drainage, box culvert, topographic survey; lay out of building and other facilities owned by the City Government; and planning and profile preparation for our road design (City and Barangay roads).

City Engineer’s Office-Planning and Quality Office or Division Control Division Classification Simple G2B-Government to Business Type of Transaction G2C-Government to Citizen G2G-Government to Government City Government Offices and Departments, Who May Avail Barangays, Tagbilaran City Residents, Private Entities Checklist Of Requirements Where To Secure  Letter request specifying the service  Client needed to be submitted to CEO  Land Title or any proof of  Client/Register of Deeds/City Assessor’s Office ownership, sketch plan, location plan (1 photocopy) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit letter 1.1. Receive and None 10 minutes Records request. record the Officer request letter in City the logbook and Engineer’s submit it to the Office City Engineer. 1.2. Act on the None 10 minutes City Engineer request by City endorsing request Engineer’s to the Surveying Office Section. 2. Follow up on 2.1. Set schedule. None 10 minutes Engineer II the request. City Engineer’s Office

283

2.2. Conduct None 1 day Engineer II survey works. City Engineer’s Office 1 day and 30 Total None minutes

284

City Engineer’s Office

Internal Services

285

1. Artesian Repair and Plumbing The City Engineer’s Office offered this services to City Government Offices and buildings who have issues on plumbing connections like leaking and clogging, as well as maintaining our City Artesian Wells. The Plumbing Section will respond to various requests timely and efficiently.

City Engineer’s Office-Construction and Office or Division Maintenance Division Classification Simple Type of Transaction G2G-Government to Government Who May Avail City Government Offices and Departments Checklist Of Requirements Where To Secure  Letter request specifying the service  Client needed to be submitted to CEO  Land Title or any proof of  Client/Register of Deeds/City Assessor’s Office ownership, sketch plan, location plan (1 photocopy) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit letter 1.1. Receive and None 10 minutes Records request. record the Officer request letter in City the logbook and Engineer’s submit it to the Office City Engineer. 1.2. Act on the None 10 minutes City Engineer request by City endorsing request Engineer’s to the Artesian Office and Plumbing Section. 2. Follow up on 2.1. Conduct None 2 hours Plumbing and the request. ocular inspection Tinning of the building. Inspector City Engineer’s Office

2.2. Dispatch None 1 day Plumbing and team to undertake Tinning work. Inspector

286

City Engineer’s Office 1 day, 2 Total None hours and 30 minutes

287

2. Building Infrastructure Maintenance Building Infrastructure Maintenance Services provided by the City Engineer’s Office that includes the following: City Government Offices/Buildings Repair and Maintenance and Public School Buildings Repair and Maintenance.

City Engineer’s Office-Construction and Office or Division Maintenance Division Classification Simple Type of Transaction G2G-Government to Government Who May Avail City Government Offices and Departments Checklist Of Requirements Where To Secure  Letter request specifying the service  Client needed to be submitted to CEO Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit letter 1.1. Receive and None 10 minutes Records request. record the Officer request letter in City the logbook and Engineer’s submit it to the Office City Engineer. 1.2. Act on the None 10 minutes City Engineer request by City endorsing request Engineer’s to the Carpentry Office Section. 1.3. Conduct site None 2 hours Construction inspection and and assessment. Maintenance Foreman City Engineer’s Office Engineer II 2. Follow up on 2.1. Set schedule. None 10 minutes Construction the request. and Maintenance Foreman City Engineer’s Office

288

Construction 2.2. Dispatch None 1 day and team to undertake Maintenance maintenance Foreman work. City Engineer’s Office 1 day, 2 Total None hours and 30 minutes

289

City General Services Office

External Services

290

1. Provision of Equipment, Tents, Tables, Chairs, Stage, Sounds System and Sports Equipment This service is provided by the City Government of Tagbilaran to the general public that allows them to borrow equipment, tents, tables, chairs, stage, sounds system and sports equipment for burial and other official functions and activities.

City General Services Office-Admin and General Office or Division Services Division Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Private individuals Checklist Of Requirements Where To Secure  Letter Request (1 original copy)  Client  Endorsement Slip or Note (1 original  City Mayor’s Office copy)  Borrower Slip (2 original copies)  Janitorial Services Section Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit letter 1. Receive None 5 minutes Administrative request request letter and Assistant I endorsed by City check for CGSO Mayor’s Office. availability of the said request.

2. Fill out 2.1. Approve the None 2 minutes CGDH I Borrower Slip. request. CGSO

2.2. Schedule and None 1 minute Administrative record the Assistant I request in the CGSO logbook. Total None 8 minutes

291

2. Request for Heavy Equipment This is the provision of heavy equipment services by the City Government of Tagbilaran.

City General Services Office-Transportation and Office or Division Motorpool Division Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Private individuals Checklist Of Requirements Where To Secure  Letter Request (1 original copy)  Client  Heavy Equipment Reservation  Transportation and Motorpool Division Form (2 original copies) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit letter 1. Receive None 3 minutes Administrative to City Mayor’s request and Assistant I Office for checks availability CGSO approval. 2. Fill out Heavy 2.1. Approve the None 2 minutes CGDH I Equipment request. CGSO Reservation Form. 2.2. Inspect site None 1 hour Administrative together with the Assistant I client. CGSO 3. Pay rental fee 3. Inspect and To be 5 minutes Administrative at the City record Official determined by Aide III Treasurer’s Receipt details. the CTO CGSO Office. 4. Fill out driver’s 4. Dispatch driver None 10 minutes Administrative logbook. and heavy Aide III equipment. CGSO To be 21 minutes Total determined by the CTO

292

3. Request for Transportation Services This is the provision of free transportation services by the City Government of Tagbilaran to respond to the needs of its internal clients from the different City Government offices and upon the request of external clients for burial and other allowable government activities.

City General Services Office-Transportation and Office or Division Motorpool Division Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Private individuals Checklist Of Requirements Where To Secure  Letter Request (1 original copy)  Client  Vehicle Reservation Form (2  Transportation and Motorpool Division original copies) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit letter 1. Receive None 3 minutes Administrative to City Mayor’s request and Assistant I Office for checks availability CGSO approval. 2. Fill out Vehicle 2. Approve the None 2 minutes CGDH I Reservation request. CGSO Form. 3. Fill out driver’s 3. Dispatch driver None 10 minutes Administrative logbook. to the requesting Aide III client. CGSO Total None 15 minutes

293

City General Services Office

Internal Services

294

1. Facilitation of LTO Registration of City Government Vehicles and Insurance for City Government Buildings This covers the new and renewal of registration of all City Government vehicles with LTO and the updated insurance of all City Government buildings.

City General Services Office-Admin and General Office or Division Services Division Classification Complex Type of Transaction G2G-Government to Government Personnel from the different department and Who May Avail offices of the City Government Checklist Of Requirements Where To Secure  Vehicle OR (1 original copy)  Client  Vehicle CR (1 photocopy)  Client  Stencil of the Vehicle (1 original  Client copy)  Smoke Emission Test (1 original  Client copy)  Vehicle Inspection Report (1  Client original copy)  Photo of the vehicle showing its 4  Client sides (1 original copy)  Copy of Sales Invoice (if new) (1  Client photocopy) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit 1.1. Receive all None 10 minutes Administrative required the documents, Aide I documents. review and record CGSO in the logbook.

1.2. Prepare OBR None 15 minutes Administrative and DV for Aide I payment to GSIS CGSO and LTO.

1.3. Approve None 2 minutes CGDH I OBR and DV. CGSO

1.4. Process at None 2 days Administrative City Budget Aide I Office, City CGSO

295

Accountant’s Office and City Treasurer’s Office.

-If vehicle, go to To be 2 days Administrative GSIS for determined by Aide I insurance LTO and GSIS CGSO payment and go to LTO for registration and payment. -If building, go to GSIS for insurance payment. 4 days and 27 Total None minutes

296

2. Issuance of Deliveries This service covers the transactions for the issuance of delivered procurements to the different requesting offices in the City Government of Tagbilaran.

City General Services Office-Supplies and Office or Division Procurement Division Classification Simple Type of Transaction G2G-Government to Government Personnel from the different department and Who May Avail offices of the City Government Checklist Of Requirements Where To Secure  Requisition and Issue Slip (2  Supplies and Procurement Division original copies) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Present the 1.1. Verify the None 5 minutes Administrative accomplished presented Assistant I Requisition and Requisition and CGSO Issue Slip (RIS). Issue Slip (RIS) with the PO.

1.2. Approve the None 5 minutes Administrative releasing and Assistant V issuance of CGSO supplies and materials.

1.3. Prepare the None Situation- Administrative items to be specific Assistant I issued. depending on CGSO the bulk of items to be prepared 2. Receive the 2. Release the None 1 minute Administrative supplies and items requested. Assistant I materials, and CGSO sign the RIS. 21 minutes Total None plus situation- specific time

297

3. Issuance of Property Acknowledgement Receipt (PAR) and Inventory Custodian Slip (ICS) This service covers the transactions to establish proper accountability of all city government owned assets through issuance of accountability documents to the different end-users and other persons responsible.

City General Services Office-Asset Management Office or Division Division Classification Simple Type of Transaction G2G-Government to Government Personnel from the different department and Who May Avail offices of the City Government Checklist Of Requirements Where To Secure  Approved Purchase Order (2  Asset Management Division original copies) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Provide a 1.1. Check the None 3 minutes Administrative copy of the status of the Assistant I approved delivery of the CGSO Purchase items in the said Order/s PO. generated from the e- 1.2. If items were None 10 minutes Administrative Procurement already delivered, Assistant I System. prepare the PAR CGSO and/or ICS.

1.3. Approve and None 2 minutes CGDH I sign the PAR CGSO and/or ICS. 2. Receive the 2. Release the None 2 minutes Administrative approved PAR copies of Assistant I and/or ICS and approved PAR CGSO acknowledge the and/or ICS. receipt of such document at the logbook. Total None 17 minutes

298

4. Processing of Property Return Slip (PRS) This service covers the control of transactions of the issuance of documents, particularly the PRS, for all the returned properties owned by the City Government of Tagbilaran.

City General Services Office-Asset Management Office or Division Division Classification Simple Type of Transaction G2G-Government to Government Personnel from the different department and Who May Avail offices of the City Government Checklist Of Requirements Where To Secure  Item/s to be returned  Client  Accomplished Property Return Slip  Asset Management Division (2 original copies)  Asset Management Division  Cancelled PAR (1 photocopy) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Present the 1.1. Receive the None 10 Minutes Administrative items to be PRS, cancelled Assistant I returned and the PAR. Check and CGSO completely filled verify the up Property following details Return Slip. of the item: Serial Number, Property Number and other related information. Take a picture of the returned item(s) for documentation.

1.2. Inspect the None 15 minutes Administrative unserviceable Assistant I equipment CGSO - For equipment with small value, CGSO inspection team will conduct the inspection.

299

- For equipment with high value, COA Technical Team will conduct the inspection. None 2 minutes CGDH I 1.3. Approve and CGSO sign the PRS. 2. Receive 2. Release PRS None 2 minutes Administrative approved PRS and keep one Assistant I and sign on the copy for file. CGSO logbook. Total None 29 minutes

300

5. Provision of Equipment, Tents, Tables, Chairs, Stage, Sounds System and Sports Equipment This service is provided by the City Government of Tagbilaran to the general public that allows them to borrow equipment, tents, tables, chairs, stage, sounds system and sports equipment for burial and other official functions and activities.

City General Services Office-Admin and General Office or Division Services Division Classification Simple Type of Transaction G2G-Government to Government Different department and offices of the City Who May Avail Government, barangay LGUs Checklist Of Requirements Where To Secure  Letter Request (1 original copy)  Client  Endorsement Slip or Note (1 original  City Mayor’s Office copy)  Borrower Slip (2 original copies)  Janitorial Services Section Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit letter 1. Receive None 5 minutes Administrative request request letter and Assistant I endorsed by City check for CGSO Mayor’s Office. availability of the said request.

2. Fill out 2.1. Approve the None 2 minutes CGDH I Borrower Slip. request. CGSO

2.2. Schedule and None 1 minute Administrative record the Assistant I request in the CGSO logbook. Total None 8 minutes

301

6. Request for Fuel and Lubricants This involves the provision of fuel and lubricants to all vehicles of the City Government of Tagbilaran.

City General Services Office-Transportation and Office or Division Motorpool Division Classification Simple Type of Transaction G2G-Government to Government Personnel from the different department and Who May Avail offices of the City Government Checklist Of Requirements Where To Secure  Valid IDs (1 photocopy)  Client  Trip Ticket (2 original copies)  Transportation and Motorpool Division  Itinerary (1 original copy and 1  Transportation and Motorpool Division photocopy) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit all 1.1. Receive, None 2 minutes Administrative requirements. record and verify Aide V documents CGSO submitted.

1.2. Prepare all None 1 day Administrative fuel and Aide V lubricants CGSO issuance for all City Government owned vehicles, stamp all duplicates and record in logbook.

1.3. Approve None 2 minutes CGDH I issuance. CGSO 2. Receive gas 2. Release None 2 minutes Administrative slip and proceed issuance to Aide V to gasoline drivers. CGSO station. 1 day and 6 Total None minutes

302

7. Request for Heavy Equipment This is the provision of heavy equipment services by the City Government of Tagbilaran.

City General Services Office-Transportation and Office or Division Motorpool Division Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Private individuals Checklist Of Requirements Where To Secure  Letter Request (1 original copy)  Client  Heavy Equipment Reservation  Transportation and Motorpool Division Form (2 original copies) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit letter 1. Receive None 3 minutes Administrative request or Office request and Assistant I Order. checks availability CGSO 2. Fill out Heavy 2.1. Approve the None 2 minutes CGDH I Equipment request. CGSO Reservation Form. 2.2. Inspect site None 1 hour Administrative together with the Assistant I client. CGSO 3. Fill out driver’s 3. Dispatch driver None 10 minutes Administrative logbook. and heavy Aide III equipment. CGSO Total None 21 minutes

303

8. Request for Transportation Services This is the provision of free transportation services by the City Government of Tagbilaran to respond to the needs of its internal clients from the different City Government offices and upon the request of external clients for burial and other allowable government activities.

City General Services Office-Transportation and Office or Division Motorpool Division Classification Simple Type of Transaction G2G-Government to Government Different department and offices of the City Who May Avail Government, barangay LGUs Checklist Of Requirements Where To Secure  Letter Request (1 original copy)  Client  Vehicle Reservation Form (2  Transportation and Motorpool Division original copies) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit letter 1. Receive None 3 minutes Administrative request or Office request and Assistant I Order. checks availability CGSO 2. Fill out Vehicle 2. Approve the None 2 minutes CGDH I Reservation request. CGSO Form. 3. Fill out driver’s 3. Dispatch driver None 10 minutes Administrative logbook. to the requesting Aide III client. CGSO Total None 15 minutes

304

9. Request for Vehicle Repair This service covers the repair of vehicles of the City Government of Tagbilaran.

City General Services Office-Transportation and Office or Division Motorpool Division Classification Simple Type of Transaction G2G-Government to Government Different department and offices of the City Who May Avail Government, barangay LGUs Checklist Of Requirements Where To Secure  Vehicle Individual Record (1 original  Transportation and Motorpool Division copy)  Purchase Request of vehicle part/s  Transportation and Motorpool Division (2 original copies) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Present the 1.1. Check VIR. None 5 minutes Administrative Vehicle If it is still under Aide III Individual warranty, CGSO Record (VIR). coordinate with CGSO Supplies and Procurement Division to contact supplier.

1.2. Record the None 2 minutes Administrative request for repair Aide III in the logbook CGSO and assign a vehicle mechanic. 2. Turn over the 2. Inspect, None Situation- Administrative vehicle to the provide diagnosis specific Aide III mechanic. of vehicle, and depending on CGSO undertake repair. the damage 7 minutes plus Total None situation- specific time

305

10. Signing of Agency Clearance Pertaining to Property and Other Related Accountabilities This service covers the transactions for the signing of Agency Clearance to confirm that the employee is free from property and other related accountabilities in the City Government of Tagbilaran.

City General Services Office-Asset Management Office or Division Division Classification Simple Type of Transaction G2G-Government to Government Personnel from the different department and Who May Avail offices of the City Government Checklist Of Requirements Where To Secure  Property Acknowledgement Receipt  Client (1 photocopy)  Property Return Slip (2 original  Asset Management Division copies) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Present the 1.1. Verify PAR None 15 minutes Administrative agency and PRS with Assistant I Certificate of Inventory Report. CGSO Clearance with If complete and in attached proper order, affix Property countersign. Acknowledge- ment Receipt 1.2. Sign the None 2 minutes CGDH I and Property agency CGSO Return Slip. clearance. 2. Sign logbook 2. Record in None 2 minutes Administrative and receive the logbook and Assistant I signed release to client CGSO clearance. Total None 19 minutes

306

11. Undertaking of Minor Building Repairs and Maintenance Cleaning of Air-Conditioning Units These services cover all City Government offices that require minor building repair and checking of air-conditioning units.

City General Services Office-Asset Management Office or Division Division Classification Simple Type of Transaction G2G-Government to Government Personnel from the different department and Who May Avail offices of the City Government Checklist Of Requirements Where To Secure  Request Letter (1 original copy)  Client  Repair and Maintenance Slip (1  Building Maintenance Section original copy) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit letter 1. Receive None 2 minutes Administrative request for request letter, Aide I services. record in the CGSO logbook and schedule the request. 2. Fill out Repair 2.1. Approve the None 2 minutes CGDH I and Maintenance request. CGSO Slip. 2.2. Send letter to None 15 minutes Administrative requesting office Assistant I informing them of CGSO the schedule.

2.3. Respond to None 1 day Engineer I/ the requested Carpenter I services—minor CGSO carpentry, electrical repair, aircon cleaning. 1 day and 19 Total None minutes

307

City Health Office

External Services

308

1. Consultation at the Barangay Health Stations This service is designed to educate and provide preventive and curative services to achieve lower morbidity and mortality among patients.

Office or Division City Health Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Tagbilaran City Residents Checklist Of Requirements Where To Secure  Individual Treatment Record  Barangay Health Stations Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Inform the 1. Ask information None 5 minutes Barangay Barangay Health and enter in the Health Worker/Nurse/ individual Worker/ Midwife on duty treatment record. Nurse/Midwife for the individual Assess and take CHO treatment record patient’s vital (ITR) form. Fill in signs and instruct the necessary the patient to wait form. for his/her name to be called. 2. Get inside the 2. Conduct None 30 minutes Medical doctor’s room. consultation and Officer treatment. CHO 3. Secure 3. Provide None 5 minutes Barangay medicines from available Health the nurse on medicine and Worker/ duty. instruct patients Nurse/Midwife about the CHO medicines. Log it in the logbook with the patient’s signature. Total None 38 minutes

309

2. Consultation at the City Health Office This service is designed to educate and provide preventive and curative services to achieve lower morbidity and mortality among patients.

2. Submit for 2. Conduct None 30 minutes Medical consultation and history-taking, Officer treatment. physical exam, CHO proper medical advice, prescription and treatment.

For patients Medical requiring Officer hospitalization, CHO referral note is given to their hospital of choice.

For patients Medical requiring Officer laboratory exam, CHO request is provided.

310

If necessary, Nurse perform CHO injections, dressing and inhalation. 3. Secure 3. Instruct the None 3 minutes Pharmacist medicines from patients about the CHO the Medical medicines and log Supply Section, it in the logbook. and return filled- out referral slip to the nurse. Total None 38 minutes Note: Follow-up check-up will be scheduled upon availability of the laboratory results.

311

3. Dental Services Services provided to treat dental illnesses and educate clients about proper oral hygiene to promote healthy dental condition.

Office or Division City Health Office-Dental Section Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Tagbilaran City Residents Checklist Of Requirements Where To Secure  Dental Record or Form  City Health Office, Barangay Health Center  Official Receipt  City Treasurer’s Office Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Go to Dental 1.1. Prepare or Tooth 5 minutes Dental Aide Section area for retrieve patient’s extraction: CHO evaluation and record. Php 100.00 scheduling. 1.2. Take vital signs. Prophylaxis: 1.3. Instruct Php 200.00 customer to proceed to City Prophylaxis Treasurer’s Office for pregnant for the payment. women: Php 100.00 2. Submit for 2. Perform dental None Situation- Dentist tooth extraction procedure. specific CHO or prophylaxis. depending on the procedure:

Tooth Extraction: 45 minutes

Prophylaxis: 1 hour and 45 minutes 3. Wait for 3. Prepare None 5 minutes Dental Aide prescription and prescription and CHO proper give instructions instructions. to the patients. Fee varies 10 minutes Total depending on plus

312

the situation- procedure specific time done

313

4. Expanded Program for Immunization (EPI) at the Barangay Health Stations This service is provided to 0-12 months old children for protection against different diseases through vaccination.

Office or Division City Health Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Tagbilaran City Residents who are 0-12 months Checklist Of Requirements Where To Secure  ECCD (Early Childhood Care and  Barangay Health Stations Development) or Mother and Child Record Book Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Approach the 1. Get the ECCD None 10 minutes Barangay nurse/midwife on card form from Health duty for the the mother. For Worker/Nurse/ necessary form new patients, let Midwife to be filled out. them fill out the CHO form. 2. Get ready for 2. Assess if the None 5 minutes Barangay assessment of baby is well, take Health the baby. vital signs and Worker/Nurse/ record on the Midwife ECCD card. CHO Instruct the mother or relatives to wait for their turn for the vaccination. 3. Go to the 3. Administer the None 5 minutes PHN/Midwife vaccination room vaccine. CHO once the name of the baby is called. 4. Come back for 4. After receiving None 5 minutes PHN/Midwife the next the vaccine, one CHO immunization copy of ECCD schedule. card (white one) will be given to the mother

314

indicating the baby’s next schedule of immunization and instruct some important reminders about the post immunization care. Total None 25 minutes

315

5. Family Planning This service provides family planning counseling and help couples achieve their desired family size according to the context of responsible parenthood.

Office or Division City Health Office Classification Simple Type of Transaction G2C-Government to Citizen Couples, women of reproductive age, post- Who May Avail oartum women residing in Tagbilaran City Checklist Of Requirements Where To Secure  Family Planning Form I (FP)  Barangay Health Stations Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Go to the 1.1. Get and None 30 minutes Trained Barangay Health record vital signs Family Center, and conduct Planning approach the family planning Service health personnel counseling Provider and seek presenting the information. Family Planning methods the client can avail.

1.2. Provide None 5 minutes Barangay contraceptive Health available at the Worker/Nurse/ health facility. Midwife CHO 2. Attend follow- 2. Advise clients None 5 minutes PHN/Midwife up counseling to come back for CHO and consultation. follow-up and immediately if client experiences adverse reactions. Total None 40 minutes

316

6. Issuance of Death Certificate This service is provided to identify or screen whether cause of death is natural or non- natural. This will also provide precautionary measures to prevent spread of communicable diseases. The death certificate issued is necessary for entry in the Civil Registry within 30 days from the date of death.

Office or Division City Health Office Classification Simple Type of Transaction G2C-Government to Citizen Tagbilaran City Residents with relatives who are Who May Avail dead (non-hospital death or dead on arrival) Checklist Of Requirements Where To Secure  None Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Proceed to 1. Verify None 3 minutes Administrative City Health information in the Staff Office and fill in death certificate CHO necessary form if correct. information.

For concerns after office or holidays, refer to assigned on-call doctor through the funeral parlor of choice or the hotline number 412-2222, and process the Death Certificate on the following day. 2. Submit death 2. Perform ocular None 1 hour Medical certificate for to examination to Officer assigned doctor confirm death if CHO for diagnosis or necessary, after determination of history is cause of death. reviewed. 3. Bring the form 3. Prepare the None 3 minutes Administrative to the Death Certificate. Staff

317

Administrative CHO Staff together with the diagnosis of the doctor for typing. 4. Bring back the 4. Review and None 3 minutes Medical filled out form to sign the Death Officer assigned doctor Certificate form. CHO for signature. 1 hour and 9 Total None minutes

Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible

For deaths requiring 1. Contact the None 5 minutes Police On- autopsy: doctor on-duty for Duty 1. Inform the the incident. Tagbilaran police officer of City PNP the incident for the latter to contact the assigned doctor. 2. Examine None 2 hours Medical

cadaver with the Officer 2. Accompany police officer. CHO the funeral personnel to bring the cadaver to the funeral of choice for autopsy. 3. Issue autopsy None 30 minutes Medical

report. Officer 3. Get autopsy CHO report from the

City Health Administrative Office. Staff CHO None 2 hours and Total 35 minutes

318

7. Issuance of Medical Certificate A medical certificate may be issued to requesting clients for whatever purpose it may serve.

Office or Division City Health Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Tagbilaran City Residents Checklist Of Requirements Where To Secure  Laboratory Results (if necessary)  Client Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Inform nurse 1. Inform client of Php 100.00 5 minutes Nurse of your purpose the requirements CHO in securing for securing the medical medical certificate. certificate, and give the payment slip if necessary and instruct to pay at the City Treasurer’s Office. 2. After the 2. Take vital None 5 minutes Nurse payment, give signs. CHO the official receipt to the nurse. 3. Submit 3.1. Examine the None 10 minutes Medical required patient. Officer documents for CHO evaluation and for doctor’s 3.2. Prepare the None 5 minutes Administrative examination. medical certificate Staff to be signed by CHO the doctor. Total Php 100.00 25 minutes Note: If physically unfit for employment, patient is advised treatment. Patient is advised to come back after treatment completion for re-evaluation.

319

8. Issuance of Medico-Legal Certificate A medico-legal certificate is issued to requesting clients as support for legal cases.

Office or Division City Health Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Tagbilaran City Residents Checklist Of Requirements Where To Secure  Laboratory Results (if necessary)  Client Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Inform nurse 1. Assign priority None 1 minutes Nurse and secure number. CHO priority number. 2. Submit for 2.1. Examine None 1 hour Medical physical patient and record Officer examination and findings. CHO recording. 2.2. Instruct Php 100.00 1 minute Nurse patient to pay CHO necessary fee at the City Treasurer’s Office. 3. Pay the 3. Prepare and None 5 minutes Administrative corresponding release medico- Staff fee and give the legal certificate CHO Official Receipt. after review and signing by the doctor.

1 hour and 7 Total Php 100.00 minutes

320

9. Laboratory Services Laboratory Section performs different kinds of procedures.

Office or Division City Health Office-Laboratory Section Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Tagbilaran City Residents Checklist Of Requirements Where To Secure  Laboratory Request Form signed by  City Health Office, Barangay Health Center the Physician  Official Receipt (for non-Senior  City Treasurer’s Office Citizen patients) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Present the 1.1. Receive the Refer to 5 minutes Medical laboratory laboratory form schedule of Technician request form to and verify the fees CHO the Laboratory procedure to be Personnel. done. Instruct patients to prepare necessary sample like (urine, stool and others). 1.2. Instruct customer to proceed to City Treasurer’s Office for the payment. 2. Present 2.1. Perform None 10 minutes Medical Laboratory necessary Technician Request with procedure. CHO Official Receipt 2.2. Instruct the to laboratory patients regarding personnel the time to come together with back for the required sample. results. 3. Claim the 3. Release the None 2 minutes Medical laboratory laboratory results Technician results. and instruct the CHO patients to present to the

321

physician for proper diagnosis and treatment. Fee varies 17 minutes depending on Total the procedure done

SCHEDULE OF FEES 1. Urinalysis Php 40.00 2. Stool Exam Php 30.00 3. Blood Typing Php 80.00 4. Complete Blood Count Php 100.00 5. Fasting Blood Sugar Php 60.00 6. Lipid Panel Php 350.00 Total Cholesterol Php 75.00 Triglyceride Php 100.00 HDL Php 200.00 7. Creatinine Php 60.00 8. Uric Acid Php 60.00 9. SGOT Php 60.00 10. SGPT Php 60.00 11. Bun/Urea Php 60.00 12. Hemoglobin A1c Php 550.00 13. Pregnancy Test Php 100.00 14. Hepa B Antigen Php 130.00 15. Rapid Plasma Reagin Php 130.00 16. Cardiac Panel Php 790.00 17. Expanded Newborn Screening Test Php 1,750.00 18. PAP Smear (Processing only) Php 100.00 19. Peripheral Smear (Processing only) Php 100.00 20. HIV Free

322

10. Maternal Care (Pre-Natal and Post-Natal Care) at the Barangay Health Stations This service is provided to pregnant and post-partum mothers.

Office or Division City Health Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Tagbilaran City Residents who are pregnant Checklist Of Requirements Where To Secure  HBMR (Home-Based Maternal  Barangay Health Stations Record/Pink Card) or Maternal Health Card  Birth Plan, Post-Natal Record  Barangay Health Stations Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Approach the 1. Ask and enter None 15 minutes Barangay nurse/midwife on information in the Health duty for the HBMR/Maternal Worker/Nurse/ necessary form Health Record Midwife to be filled out. and Birth Plan. CHO 2. Get ready for 2. Assess and None 5 minutes Barangay assessment and take vital signs. Health taking of vital Enter data in the Worker/Nurse/ signs, and wait form. Midwife patiently until CHO your name is called. 3. Enter the pre- 3. Performs None 20 minutes PHN/Midwife natal room. Leopold’s CHO maneuver, fundal height taking, fetal heartbeat taking and give counseling.

Administer TT immunization, if scheduled.

Provide available micronutrients

323

(iron, Vitamin A and iodine). 4. Come back for 4. Set the next None 1 minute PHN/Midwife the next schedule. CHO schedule visit. Total None 41 minutes

324

11. National Tuberculosis Program This service provides assistance to patients with Pulmonary Tuberculosis (PTB) and those with signs and symptoms of cough for 2 weeks or more.

Office or Division City Health Office-TB Dots Center Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Tagbilaran City Residents Checklist Of Requirements Where To Secure  Referral Form from BHS and  Barangay Health Stations hospitals  Laboratory NTP Form  Hospital Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Bring referral 1. Receive the None 10 minutes NTP Nurse or note from BHS referral note, ask Assistant note from BHS data and records. CHO and hospitals Advise for sputum both private and and Gene expert public for examination. presumptive. If sputum exam is 10 minutes negative, advise patient to do Gene Expert and submit to PHO laboratory.

If sputum exam is 40 minutes positive, prepare patient data at the TB registry, instruct patient for SGPT examination at the laboratory section, weigh the patient and prepare the 1st dose of medications, and counsel the

325

patient to give instructions for the 6-month therapy.

For children 5 30 minutes years old and below with positive exposure to TB, have them undergo the isoniazid preventive therapy (IPT) for 6 months and counsel the parents.

For children 30 minutes above 5 years old with signs and symptoms, assess the signs and symptoms, perform PPD or examine x-ray results. If result is positive, treat as TB positive. Counsel the parents and give instructions in taking medication for 6 months. 10 minutes Total None plus case- specific time

326

12. Nutrition Services This service is provided for children ages 0-5 years old for growth promotion, micronutrient supplementation and for counseling about proper nutrition and care for the parents/guardians.

Office or Division City Health Office-Nutrition Section Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Tagbilaran City Residents who are 0-5 years old Checklist Of Requirements Where To Secure  ECCD Card or Immunization Card  Barangay Health Stations Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit for 1.1. Ask clients None 2 minutes Barangay assessment. copy of ECCD Health card upon arrival. Worker/Nurse/ Midwife CHO

1.2. Take None 5 minutes Barangay measurement of Health height and Worker/Nurse/ weight, and plot Midwife the data on the CHO ECCD card. 2. Assist in 2. Provide None 5 minutes Barangay giving micronutrient Health supplements. supplements Worker/Nurse/ (Iron/Vitamin A) Midwife based on the CHO need of the child and record on ECCD card. 3. Listen to 3. Give None 10 minutes Barangay important counseling to Health information. parents/guardian Worker/Nurse/ on proper Midwife nutrition and care. CHO Total None 22 minutes

327

13. Occupancy Health Permit This service is provided for newly-constructed buildings to ensure compliance to sanitary facilities (toilet, drainage and others) for public health safety and prevention of the spread of communicable diseases.

City Health Office- Environmental and Sanitary Office or Division Section Classification Highly Technical G2B-Government to Businesses Type of Transaction G2C-Government to Citizen Owners of newly-constructed buildings within Who May Avail the City Checklist Of Requirements Where To Secure  OBO-required documents  City Engineer’s Office-OBO Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Signify intent 1. Check required None 5 minutes Sanitary and present documents and Inspector requirements. state the CHO necessary fees. 2. Pay the 2. Receive the Php 100.00 5 minutes Sanitary corresponding official results and Inspector fee at the City schedule the CHO Treasurer’s inspection. Office. 3. Establish 3. Conduct None 14 days Sanitary inspection. scheduled Inspector inspection. CHO

4. Get approved 4. Release None 2 days Sanitary Occupancy permit. Inspector Health Permit. CHO

16 days and Total Php 100.00 10 minutes

328

14. Pre-Marriage Counseling This service provides family planning counseling and help couples achieve their desired family size according to the context of responsible parenthood.

Office or Division City Health Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Couples residing in Tagbilaran City Checklist Of Requirements Where To Secure  Pre-marriage Counseling Form  City Health Office Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Go to the 1. Provide the Php 100.00 3 minutes Administrative administrative form to be filled- Staff section for pre- out. Instruct the CHO marriage couples to go the counseling form. CSWDO for the marriage expectation questionnaire and pay the appropriate fee at the City Treasurer’s Office. 2. Attend the 2. Conduct Pre- None 3 hours and PMC Staff Pre-marriage marriage 30 minutes CHO Counseling on Counseling and the schedule issue PMC given. certificate to attendees. 3 hours and Total Php 100.00 33 minutes

329

15. Request for Sanitary and Environmental Inspection This service provides assistance to address concerns regarding alleged improper sanitation to promote safety and orderly community (e.g. spoiled food, foul odor of pigpens, poultries, stagnant water, drainage and others). The costumer should file written request for inspection on any sanitary and environment issues. All complaints must be put into writing to provide legal basis for sanitary inspectors to conduct inspection on establishments (public/private) with sanitation issues. Verbal complaints should be followed by a written request for inspection.

City Health Office- Environmental and Sanitary Office or Division Section Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Tagbilaran City Residents Checklist Of Requirements Where To Secure  Written request or complaints  Client Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Fill out a 1. Schedule and None 8 hours Sanitary sanitary conduct ocular Inspector complaint form at inspection and CHO the verify the environmental complaint. If and sanitary found valid, section. schedule a dialogue with all concerned parties. 2. Attend the 2. Facilitate the None 2 hours Sanitary scheduled dialogue and Inspector dialogue, if explain the nature CHO necessary. of violation, possible solutions City Health and penalty if Officer any. CHO Total None 10 hours

330

16. Sanitary Permit and Health Cards for Food and Non-Food Establishments This service is provided for food and non-food establishment operators to ensure that their establishment conforms to the standard sanitation requirement as well as screening of the health of their employees.

City Health Office-Environmental and Sanitary Office or Division Section Classification Simple G2B-Government to Business Type of Transaction G2C-Government to Citizen Business Establishments in Tagbilaran City, Who May Avail Tagbilaran City Residents Checklist Of Requirements Where To Secure Non-Food Establishment (Non-Food Handler Health Card)  1x1 ID picture with white  Client background  X-ray Results  Client/Laboratory  Blood Pressure and Physical Exam  City Health Office (if needed)

Food Handler Health Card  1x1 ID picture with white  Client background  Stool Exam and X-ray Results  Client/Laboratory  Blood Pressure and Physical Exam  City Health Office (if needed)

Sanitary Permit  Mayor’s Permit  BPLO  Official Receipt  City Treasurer’s Office Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible For Food and Non-Food Handler Health Card: 1. Proceed to 1. Evaluate Php 100.00 10 minutes Sanitary Sanitary Section required Inspector and submit documents and CHO instruct client to

331

required proceed to City documents. Treasurer’s office for the payment

2. Present 2. Release health None 5 minutes Sanitary Official Receipt cards and record Inspector and submit for the transaction in CHO blood pressure the logbook. taking and then get the issued card. For Sanitary Permit 1. Proceed to 1.1. Verify the None 10 minutes Sanitary Sanitary Section, payment for Inspector present Mayor’s inspection fee CHO Permit attached entry in the OR. to the Official 1.2. Check the Fee varies Receipt and wait past records for depending on for the issuance the compliance the penalty for sanitary (Health Card order. issued the previous year for old businesses.) In case of violation, ask client to proceed to the City Treasurer’s Office for the payment of penalty.

2. Get Sanitary 2. Release None 5 minutes Sanitary Permit with Sanitary Permit. Inspector Official Receipt CHO of paid penalties if any. Fee varies 15 minutes depending on Total the permit requested

332

Note: The sanitary permit is revocable if, upon inspection by the JIT, it would be found out that the establishment fails to meet the standard requirements especially a clean and satisfactory comfort room or the establishment is found to have violations on health and sanitation laws.

333

17. Transfer or Exhumation Permit This service is provided to persons seeking transfer or exhumation of cadaver to ensure sanitary conduct of transfer/exhumation of cadaver and prevent improper transport of cadaver to safeguard public health. The Transfer Permit is required when transporting cadaver remains from Tagbilaran City to any part in the Philippines.

City Health Office- Environmental and Sanitary Office or Division Section Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Tagbilaran City Residents Checklist Of Requirements Where To Secure For Transfer Permit:  Death Certificate duly certified by a  City Health Office physician

For Exhumation Permit:  Name of deceased and address of  Client cemetery Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Proceed to 1. Prepare Php 100.00 3 minutes Sanitary Sanitary Section Transfer Permit Inspector and present and instruct client CHO required to proceed to City documents. Treasurer’s Office for payment. 2. Present 2. Receive Official None 5 minutes Sanitary Official Receipt Receipt, and Inspector and get the enter information CHO permit. on the logbook and release the permit. Total Php 100.00 8 minutes

334

18. Water Sampling and Testing for Water Refilling Stations and Other Establishments This service is provided to determine the quality of water through onsite water laboratory analysis to conform to the standard sanitation requirements. The CHO Sanitary Inspector is the only authorized personnel to collect water samples and the Provincial Health Office is the official water laboratory.

City Health Office- Environmental and Sanitary Office or Division Section Classification Complex G2B-Government to Businesses Type of Transaction G2C-Government to Citizen Operators of water refilling stations, swimming Who May Avail pools, public beaches, hospitals, hotels and others Checklist Of Requirements Where To Secure  Official Receipt  Provincial Health Office Water Laboratory  Prescribed sterilized water bottle or  Client container Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Signify intent 1. Schedule water Refer to 5 minutes Sanitary for collection of sampling. State schedule of Inspector water sample. the necessary fees from the CHO fees and give the Provincial referral note for Health Office payment at the Provincial Health Office. 2. Pay the 2. Receive the None 2 minutes Sanitary corresponding official results and Inspector fee at the PHO. schedule the CHO collection of water sample. 3. During the 3. Collect the None 10 minutes Sanitary collection of water sample and Inspector water sample, bring the water CHO allow the sample collected sanitary at the Provincial inspector to Water Laboratory. conduct

335

collection of water sample. 4. Get results of 4. Release the None 7 days Sanitary water testing results of water Inspector from the CHO sample from CHO Sanitary Provincial Water Inspector. Laboratory. Refer to schedule of 7 days and 17 Total fees from the minutes Provincial Health Office

336

City Human Resource Management and Development Office

External Services

337

1. Issuance of Certificate of Employment, Compensation and Others Certifications issued to requesting clients relative to their services as an employee of the City Government of Tagbilaran.

City Human Resource Management and Office or Division Development Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Former City Government employees Checklist Of Requirements Where To Secure  Filled-out Request Form  City Human Resource Mgt. & Dev. Office  Official Receipt  City Treasurer’s Office Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Fill out the 1. Entertain None 5 minutes Receiving Request Form. client’s request Personnel and advice to CHRMDO proceed to Information Desk to obtain a queuing number for the payment. 2. Get queuing 2. Provide the None 5 minutes Information number from the appropriate Desk Information queuing number. Personnel Desk. 3. Hand in the 3. Receive Php 100.00 15 minutes Cashier Request Form payment and CTO and payment. issue Official Receipt. 4. Return to the 4.1. Receive and None 1 minute Human CHRMDO and validate the Resource present the Official Receipt. Management Official Receipt. Assistant CHRMDO

4.2. Prepare the None 5 minutes Human certification. Resource Management Assistant CHRMDO

338

4.3. Forward the None 1 minute Human certification to the Resource department head Management for signature. Assistant CHRMDO

4.4. Verify the 5 minutes CGDH I correctness of the (HRMDO) certification and CHRMDO signs it. 5. Receive the 5. Release the None 3 minutes Human certification and certification. Resource sign the logbook. Management Assistant Total Php 100.00 40 minutes

339

2. Issuance of Service Record A certification issued to requesting clients presenting their employment history and details in government service to be used for PagIBIG transactions of former employees.

4.2. Prepare the None 45 minutes Human service record. Resource Management Officer CHRMDO

340

4.3. Forward the None 1 minute Human certification to the Resource department head Management for signature. Officer CHRMDO

4.4. The None 5 minutes CGDH I department head (HRMDO) verified the CHRMDO correctness of the certification and signs it. 5. Receive the 5. Release the None 3 minutes Human service record service record. Resource and sign the Management logbook. Officer CHRMDO 1 hour and 20 Total Php 100.00 minutes

341

3. Receiving of Application Letters A service that looks into and receives the documents submitted by the applicants.

City Human Resource Management and Office or Division Development Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail All walk-in applicants Checklist Of Requirements Where To Secure  Application Letter  Client  Fully accomplished Personal Data  CSC Website Sheet (CSC Form No. 212 revised 2017)  Performance Rating in the last rating  Previous employer or current agency connected period (if applicable) with  Photocopy of Certificate of Eligibility, rating/license (if applicable)  Client  Photocopy of Transcript of Records  Client Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit 1.1. Receive the None 5 minutes Receiving application letter application letter Personnel with complete with complete CHRMDO supporting requirements. documents to the 1.2. Check CHRMDO. completeness of the documents. 1.3. Forward the documents to the assigned personnel. Total None 5 minutes

342

City Human Resource Management and Development Office

Internal Services

343

1. Issuance of Certificate of Employment, Compensation and Others Certifications issued to requesting clients relative to their services as an employee of the City Government of Tagbilaran.

City Human Resource Management and Office or Division Development Office Classification Simple Type of Transaction G2G-Government to Government Who May Avail Present City Government employees Checklist Of Requirements Where To Secure  Filled-out Request Form  City Human Resource Mgt. & Dev. Office  Official Receipt  City Treasurer’s Office Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Fill out the 1. Entertain None 5 minutes Receiving Request Form. client’s request Personnel and advice to CHRMDO proceed to Information Desk to obtain a queuing number for the payment. 2. Get queuing 2. Provide the None 5 minutes Information number from the appropriate Desk Information queuing number. Personnel Desk. 3. Hand in the 3. Receive Php 100.00 15 minutes Cashier Request Form payment and CTO and payment. issue Official Receipt. 4. Return to the 4.1. Receive and None 1 minute Human CHRMDO and validate the Resource present the Official Receipt. Management Official Receipt. Assistant CHRMDO

4.2. Prepare the None 5 minutes Human certification. Resource Management Assistant CHRMDO

344

4.3. Forward the None 1 minute Human certification to the Resource department head Management for signature. Assistant CHRMDO

345

2. Issuance of Service Record A certification issued to requesting clients presenting their employment history and details in government service to be used for loan applications of active employees.

4.2. Prepare the None 45 minutes Human service record. Resource Management Officer CHRMDO

346

4.3. Forward the None 1 minute Human certification to the Resource department head Management for signature. Officer CHRMDO

347

3. Preparation of Job Order Contract A service contract is created between the agency and the job order workers to present their work duration and rate.

City Human Resource Management and Office or Division Development Office Classification Simple Type of Transaction G2G-Government to Government Who May Avail Present City Government employees Checklist Of Requirements Where To Secure  Endorsement Letter  Barangay Affairs and Constituency Unit Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit 1.1. Receive None 2 minutes Receiving endorsement endorsement Personnel letter. letter. CHRMDO

1.2. Prepare and None 10 minutes Human print the contract. Resource Management Assistant CHRMDO

1.3. Call the job None 10 minutes Human order worker to Resource affix his signature. Management Assistant CHRMDO

1.4. Forward the None 30 minutes Human contract to other Resource signatories. Management Assistant CHRMDO

1.5. File a copy None 5 minutes Human for the office. Resource Management Assistant CHRMDO Total None 57 minutes

348

Note: Duration is accounted on average individual transaction time. It does not take into account the queuing time, volume of requests and/or delay due to incomplete requirements.

349

4. Processing of Application for Leave A form issued to employees as proof that their absence is duly authorized by their department/office head and the head of agency.

City Human Resource Management and Office or Division Development Office Classification Simple Type of Transaction G2G-Government to Government Who May Avail Present City Government employees Checklist Of Requirements Where To Secure  For monetization of leave:  Client  Letter of Intent  Document indicating where the money will be spent Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Approach the 1.1. Record the None 5 minutes Human assigned leave data at the Resource employee and index of leave Management signifies the type cards. Assistant of leave and CHRMDO corresponding date/s. 1.2. Check the None 3 minutes Human employee’s leave Resource balance. Management Assistant CHRMDO

1.3. Encode and None 2 minutes Human print Application Resource for Leave (CSC Management Form No. 6). Assistant CHRMDO 2. Attach 2.1. Receive the None 5 minutes Human necessary signed Resource documents and Application for Management secure the Leave and Assistant signature of the forward it to the CHRMDO immediate department head supervisor and for certification of return the signed leave credits. Application for

350

Leave to the 2.2. Verify the None 5 minutes CGDH I CHRMDO. actual leave (HRMDO) credits and CHRMDO forward it to the City Mayor’s Office or City Vice-Mayor’s Office for action.

2.3. Sign the None 5 minutes City Application for Mayor/City Leave. Vice-Mayor 3. Claim the 3. Release the None 3 minutes Human approved approved Resource Application for Application for Management Leave. Leave and file Assistant one copy for the CHRMDO office. Total None 28 minutes Note: Duration is accounted on average individual transaction time. It does not take into account the queuing time, volume of requests and/or delay due to incomplete requirements.

351

5. Processing of Study Leave Application A study leave is a time-off from work not exceeding six (6) months with pay for qualified officials and employees to help them prepare for their bar or board examinations. This may also be availed for the completion of master’s degree for a period not exceeding four (4) months.

City Human Resource Management and Office or Division Development Office Classification Simple Type of Transaction G2G-Government to Government Who May Avail Present City Government employees Checklist Of Requirements Where To Secure  Letter of Intent  Client  Endorsement Letter from immediate  Client’s immediate supervisor supervisor  Diploma or Certification of  Respective School Completed Academic Requirements  Proof of enrollment for classes or  Respective School/Institution review classes  Certification from school as to the  Respective School tentative schedule of examination, if applicable  Permanent Appointment  CHRMDO  Certification that the applicant has at  CHRMDO least a Very Satisfactory performance for the last 2 rating periods  Certification of no pending  City Legal Office administrative/criminal case  Clearance  CHRMDO  Application of leave with purpose  CHRMDO and duration of study leave  Certified true copy of the last page  CHRMDO of perpetual leave card Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit all 1.1. Receive and None 15 minutes Human required verify the Resource documents to the completeness of Management assigned the documents. Assistant personnel. CHRMDO

352

1.2. Forward all None 1 minute Human documents to the Resource department head. Management Assistant CHRMDO

1.3. Endorse the None 5 minutes CGDH I request for study (HRMDO) leave to the head CHRMDO of agency.

1.4. Approve or None 15 minutes City disapprove the Mayor/City request. Vice-Mayor

1.5. Once None 5 minutes Human approved, Resource prepare the Management Service Contract. Officer CHRMDO

1.6. Facilitate the None 1 hour Human signing and Resource notarization of the Management Service Contract. Assistant CHRMDO 2. Claim the 2.1. Release one None 3 minutes Human Service Contract. copy of the Resource Service Contract Management to the client. Assistant CHRMDO

2.2. Forward a None 2 minutes Human copy to the Resource client’s immediate Management supervisor. Assistant CHRMDO

2.3. File one copy None 2 minutes Human in the client’s 201 Resource File. Management Assistant CHRMDO

353

1 hour and 48 Total None minutes Note: Duration is accounted on average individual transaction time. It does not take into account the queuing time, volume of requests and/or delay due to incomplete requirements.

354

6. Processing of Training Directives A document issued to employees to signify that their attendance to learning and development activities is official.

1.3. Prepare the None 5 minutes Data Indorsement for Controller the Personnel CHRMDO Development Committee.

1.4. Route the None 1 hour Receiving Indorsement to Personnel the members of CHRMDO the Personnel Development Committee. 1.5. Screen the None Members of request of the the Personnel employee and

355

decide whether to Development approve or Committee disapprove the request.

1.6. Issue a None 15 minutes Data Training Directive Controller duly signed by all CHRMDO Personnel Development Committee members. 2. Claim the 2. Release the None 5 minutes Data Training Training Directive Controller Directive and sign the logbook. 1 hour and 30 Total None minutes Note: Duration is accounted on average individual transaction time. It does not take into account the queuing time, volume of requests and/or delay due to incomplete requirements.

356

7. Receiving of Application Letters A service that looks into and receives the documents submitted by the applicants.

357

City Legal Office

External Services

358

1. Legal Counseling Giving of enlightenment on an ambiguous provision of the law, or application of the law, or any other matters that require the knowledge of the law.

Office or Division City Legal Office Classification Simple G2C-Government to Citizen Type of Transaction G2G-Government to Government Who May Avail All residents of Tagbilaran City Checklist Of Requirements Where To Secure  None Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Proceed to the 1. Acknowledge None 5 minutes Receiving City Legal Office. the presence of Personnel the client and CLO know the purpose of visiting the office. 2. Make an 2.1. Advise client None 5 minutes Receiving appointment with on the availability Personnel the Frontline of the CLO and/or CLO Service Officer his/her regarding the subordinate on a availability of the “FIRST COME, CLO and/or FIRST SERVE his/her BASIS.” subordinate lawyer/s on a 2.2. Provide legal None Situation- City Legal “FIRST COME, assistance. specific Officer/Legal FIRST SERVE depending on Officer IV BASIS.” the concern of CLO the client 3. Sign the 3. Request client None 5 minutes Receiving visitor’s logbook to sign the Personnel before leaving visitor’s logbook CLO the office. before leaving the office 15 minutes plus Total None situation- specific time

359

2. Review of Legal Documents Giving of an enlightenment on an ambiguous provision of a legal document and the corresponding implication of the document subject for review, or any application of the law relating to the said legal document, and any other matters arising from such legal document that requires the knowledge of the law.

Office or Division City Legal Office Classification Complex G2C-Government to Citizen Type of Transaction G2G-Government to Government Who May Avail All residents of Tagbilaran City Checklist Of Requirements Where To Secure  Request Letter with necessary  Client supporting papers  2 Valid IDs  Client Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit letter- 1.1. Receive and None 5 minutes Receiving request/referral record letter- Personnel & supporting request/referral CLO papers, if for legal necessary to the document. CLO. 1.2. Check None 5 minutes Receiving supporting papers Personnel as stated and CLO submit to CLO and/or his/her subordinate lawyer/s for assessment and work assignment.

1.3. Conduct None 3 days City Legal research and start Officer/Legal drafting the legal Officer IV opinion. Advise CLO the client the release date of the document.

360

1.4. Review, None 2 days City Legal finalize and Officer/Legal approve the legal Officer IV document. CLO 2. Receive the 2. Record and None 20 minutes Receiving approved legal release the Personnel document. approved legal CLO document. 5 days and 30 Total None minutes

361

City Legal Office

Internal Service

362

1. Rendering of Legal Opinion Giving of enlightenment on ambiguous provisions of the law or the application of the law.

Office or Division City Legal Office Classification Complex Type of Transaction G2G-Government to Government Who May Avail All residents of Tagbilaran City Checklist Of Requirements Where To Secure  None Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit letter- 1.1. Receive and None 5 minutes Receiving request/referral record letter- Personnel & supporting request/referral CLO papers, if for legal necessary to the document. CLO. 1.2. Check None 5 minutes Receiving supporting papers Personnel as stated and CLO submit to CLO and/or his/her subordinate lawyer/s for assessment and work assignment.

1.3. Conduct None 3 days City Legal research and start Officer/Legal drafting the legal Officer IV opinion. Advise CLO the client the release date of the document.

1.4. Review, None 2 days City Legal finalize and Officer/Legal approve the legal Officer IV document. CLO

363

2. Receive the 2. Record and None 20 minutes Receiving approved legal release the Personnel document. approved legal CLO document. 5 days and 30 Total None minutes

364

City Planning and Development Office

External Services

365

1. Issuance of Complex Subdivision Plan (Development Permit) Permit issued in support for the issuance lot titles.

Office or Division City Planning and Development Office Classification Complex G2B-Government to Business Type of Transaction G2C-Government to Citizen G2G-Government to Government Who May Avail All Checklist Of Requirements Where To Secure  Lot Plan with vicinity map (existing  Client land use of lots on the N, NE, E, SE S, SW, W, NW, adjacent to the project site must be indicated) certified by Geodetic Engineer (4 photocopies)  Site Development Plan (specify  Client individual lot measurements) signed by Civil Engineer and Environmental Planner (4 photocopies)  List of Parcels of Lot (Lot No./ Block  Client No./Area) (4 photocopies)  Topographic Plan (4 photocopies)  Client  Transfer Certificate of Title, Tax  Register of Deeds/City Assessor’s Office Declaration of Real Property Value (4 photocopies)  Current Real Property Tax Receipts  City Assessor’s Office (4 photocopies)  Endorsement (4 photocopies)  City Mayor’s Office  Barangay Endorsement of the  Barangay Project through Barangay Council Resolution (4 photocopies)  Certificate of HLURB Registration –  HLURB CMP Project (4 photocopies)  Letter of intent to sell, contract to  Client sell, deed of absolute sale, or memorandum of agreement between the landowner and association – CMP Project (4 photocopies)

366

 Memorandum of Agreement  Client between the association and mobilizer – CMP Project (4 photocopies)  List of Beneficiaries – CMP Project  Client (4 photocopies)  Subdivision Development Plan  Client consisting of the site development plan at any of the following scales: 1:200; 1:1,000; or any scale not exceeding 1:2,000; showing all proposals including the following (4 photocopies each):  Roads, easements or right-of- way and roadway width, alignment, gradient, and similar data for alleys, if any  Lot numbers, lines and areas and block numbers  Site data such as number of residential and saleable lots, typical lot size, parks and playgrounds and open spaces. The subdivision development plan shall be prepared, signed and sealed by any licensed and registered architect, environmental planner, civil engineer or geodetic engineer. (Amended per Board Res. No. 794, Series of 2006)  Civil and Sanitary Works Design:  Client Engineering plans/construction drawings based on applicable engineering code and design criteria to include the following (4 photocopies):  Road (geometric and structural) design/plan duly signed and sealed by a licensed civil engineer (2 original copies)

367

 Profile derived from existing topographic map, showing the vertical control, designed grade, curve elements and all information needed for construction  Typical roadway sections showing relative dimensions of pavement, sub-base and base preparation, curbs and gutters, sidewalks, shoulders benching and others  Details of miscellaneous structures such as curb and gutter (barrier, mountable and drop), slope protection wall, riprapping and retaining wall  Storm drainage and sanitary sewer system duly signed and sealed by a licensed sanitary engineer or civil engineer (4 photocopies)  Profile showing the hydraulic gradients and properties of sanitary and storm drainage lines including structures in relation with the road grade line  Details of sanitary and storm drainage lines and miscellaneous structures such as various types of manholes, catch basins, inlets (curb, gutter, and drop), culverts and channel linings

 Site grading plan with the finished contour lines superimposed on the existing ground the limits of earthwork embankment slopes, cut slopes,

368

surface drainage, drainage outfalls and others, duly signed and sealed by a licensed civil engineer (4 photocopies)  Water system layout and details  Client duly signed and sealed by a licensed sanitary engineer or civil engineer. Should a pump motor have a horsepower (HP) rating of 50 HP or more, its pump rating and specifications shall be signed and sealed by a professional mechanical engineer. (4 photocopies)  Certified true copy of Environmental  DENR Compliance Certificate (ECC) or Certificate of Non-coverage (CNC) duly issued by the DENR, whichever is applicable (4 photocopies)  Zoning Certificate from HLURB  HLURB Regional Office (4 photocopies)  Certified true copy of DAR  DAR conversion order (4 photocopies)  Project description for projects  Client having an area of 1 hectare and above to include the following: (4 photocopies)  Project profile indicating the cost of raw land and its development (total project cost), amortization schedule, sources of financing, cash flow, architectural plan, if any, and work program;  Audited financial statement for the last 3 preceding years;  Income tax return for the last 3 preceding years;  Certificate of Registration from Securities and Exchange Commission (SEC);

369

 Articles of incorporation or partnership;  Corporation by-laws and all implementing amendments; and  For new corporations (3 years and below), statement of capitalization and sources of income and cash flow to support work program  Plans, specifications, bills of  Client materials and cost estimates duly signed and sealed by the appropriate licensed professionals (4 photocopies)  Application for permit to drill from  NWRB the National Water Resources Board (NWRB) (4 photocopies)  Traffic impact assessment (TIA) for  Client subdivision projects 30 hectares and above (4 photocopies)  Affidavit of Selling Price (4  Client photocopies)  Copy of the special/temporary  Client permit from the Professional Regulation Commission (PRC) and of the separate permit from the Department of Labor and Employment (DOLE) for foreign architects who signed on plans required under the Implementing Rules and Regulations of PD 957 (Per Board Res. No. 839, series of 2009)  List of names of duly licensed  Client professionals who signed the plans and other similar documents in connection with application filed indicating the following information (4 photocopies):  Surname  First name  Middle name

370

 Maiden name, in case of married women professional  Professional license number, date of issue and expiration of its validity  Professional tax receipt and date of issue  Taxpayer's Identification Number (TIN) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit the 1.1. Receive and None 30 minutes Administrative application. check duly Aide accomplished CPDO application form with complete supporting documents.

1.2. Conduct None 5 days Draftsman technical CPDO evaluation of the plan. Development Manager Officer CPDO 2. Coordinate 2.1. Conduct site None 30 minutes Draftsman schedule of inspection. CPDO inspection. Development Manager Officer CPDO

CGADH CPDO

2.2. Recommend None 15 minutes Administrative to the Aide Sangguniang CPDO Panlungsod the

371

approval of Development subdivision plan. Manager Officer CPDO

CGADH CPDO None 1 day 2.3. Conduct final Sangguniang evaluation of the Panlungsod plan for issuance of the Sangguniang Panlungsod. 3. Attend 3.1. Conduct None 2 hours Committee on Committee Committee City Planning Hearing. Hearing at and Public Sannguniang Lands Panglungsod. 4. Take part in 4.1. Conduct 3 None 1 hour and 30 Sangguniang the conduct of sessions for 1st, minutes Panlungsod the session. 2nd and final reading for the approval of the plan.

4.2. Forward None 15 minutes Sangguniang resolution to the Panlungsod City Mayor.

4.3. Provide the None 15 minutes Sangguniang CPDO with a Panlungsod copy of the resolution for issuance of site development plan.

4.4. Compute BP 220 30 minutes Administrative fees, encode and Inspection Aide issue Order of Fee: CPDO Payment. Php 1,500.00/HA

372

Processing Fee: Php 1,440.00/HA

PD 957 Inspection Fee: Php 1,500.00/HA Processing Fee: Php 2,880.00/HA Component: Php 3 square meter * floor area 5. Pay at the City 5.Prepare Site None 1 day Administrative Treasurer’s Development Aide Office. Plan approval. CPDO

Development Manager Officer CPDO 6. Get approval. 6. Release Site None 5 minutes Administrative Development Aide Plan approval. CPDO Fees vary 4 days, 5 Total based on the hours and 53 transaction. minutes

373

2. Issuance of Complex Subdivision Plan (Preliminary Site Development Plan) Permit issued in support for the issuance lot titles.

Office or Division City Planning and Development Office Classification Complex G2B-Government to Business Type of Transaction G2C-Government to Citizen G2G-Government to Government Who May Avail All Checklist Of Requirements Where To Secure  Lot Plan with vicinity map (existing  Client land use of lots on the N, NE, E, SE S, SW, W, NW, adjacent to the project site must be indicated) certified by Geodetic Engineer (4 photocopies)  Site Development Plan (specify  Client individual lot measurements) signed by Civil Engineer and Environmental Planner (4 original copies)  List of Parcels of Lot (Lot No./ Block  Client No./Area) (4 photocopies)  Topographic Plan (4 photocopies)  Client  Transfer Certificate of Title, Tax  Register of Deeds/City Assessor’s Office Declaration of Real Property Value (4 photocopies)  Current Real Property Tax Receipts  City Treasurer’s Office (4 photocopies)  Endorsement (4 photocopies)  City Mayor’s Office  Barangay Endorsement of the  Barangay Project through Barangay Council Resolution (4 photocopies)  Certificate of HLURB Registration –  HLURB CMP Project (4 photocopies)  Letter of intent to sell, contract to  Client sell, deed of absolute sale, or memorandum of agreement between the landowner and association – CMP Project (4 photocopies)

374

 Memorandum of Agreement  Client between the association and mobilizer – CMP Project (4 photocopies)  List of Beneficiaries – CMP Project  Client (4 photocopies) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit the 1.1. Receive and None 30 minutes Administrative application. check duly Aide accomplished CPDO application form with complete supporting documents.

CGADH CPDO

2.2. Recommend None 15 minutes Administrative to the Aide Sangguniang CPDO Panlungsod the approval of Development subdivision plan. Manager Officer CPDO

375

CGADH CPDO

2.3. Conduct final None 1 day Sangguniang evaluation of the Panlungsod plan for issuance of the Sangguniang Panlungsod. 3. Attend 3.1. Conduct None 2 hours Committee on Committee Committee City Planning Hearing. Hearing at and Public Sannguniang Lands Panglungsod. 4. Take part in 4.1. Conduct 3 None 1 hour and 30 Sangguniang the conduct of sessions for 1st, minutes Panlungsod the session. 2nd and final reading for the approval of the plan.

4.2. Forward None 15 minutes Sangguniang resolution to the Panlungsod City Mayor.

4.3. Provide the None 15 minutes Sangguniang CPDO with a Panlungsod copy of the resolution for issuance of preliminary site development plan.

4.4. Compute BP 220 30 minutes Administrative fees, encode and Inspection Aide issue Order of Fee: CPDO Payment. Php 1,500.00/HA Processing Fee: Php 216.00/HA

376

PD 957 Inspection Fee: Php 1,500.00/HA Processing Fee: Php 360.00/HA 5. Pay at the City 5.Prepare None 1 day Administrative Treasurer’s Preliminary Site Aide Office. Development CPDO Plan (PSDP) approval. Development Manager Officer CPDO 6. Get PSDP 6. Release PSDP None 5 minutes Administrative approval. approval. Aide CPDO Fees vary 7 days, 5 Total based on the hours and 53 transaction. minutes

377

3. Issuance of Locational Clearance Certification issued in support of the application for building permit and for other legal purposes.

Office or Division City Planning and Development Office Classification Simple G2B-Government to Business Type of Transaction G2C-Government to Citizen G2G-Government to Government Who May Avail All Checklist Of Requirements Where To Secure  Notarized Locational Clearance  Client (LC) Application form (2 photocopies)  Barangay Clearance for  Barangay Building/Fencing Permit purposes according to project site (5 photocopies)  Vicinity Map (5 photocopies)  City Assessor’s Office  Latest Tax Receipt (5 photocopies)  City Treasurer’s Office  Latest Land Tax Declaration (5  City Assessor’s Office photocopies)  Land Title (5 photocopies)  Register of Deeds  Affidavit of Undertaking with  Client setback requirements (5 photocopies)  Complete Set of Detailed Plan and  Client forms (5 photocopies)  In case of authorized representative  Client processing the application, Special Power of Attorney (5 photocopies) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit the 1.1. Receive and None 10 minutes Administrative documents and Evaluate the Aide detailed plan for application in CPDO Locational accordance with Clearance Zoning Ordinance application at the of the City. Land Use and Zoning Section 1.2. Issue Billing Refer to table 10 minutes Administrative for Building Statement. below Aide

378

Permit pursuant to CPDO application. Housing and Land Use Regulatory Board

1.3. Endorse the None 10 minutes Administrative application to the Aide Office of the CPDO Building Official for evaluation.

1.4. Receive the None 30 minutes CGADH evaluated CPDO application from Office of the Project Building Official Development with City Mayor’s Officer Acknowledge- CPDO ment and receipt of prescribed Administrative zoning fees. Aide CPDO

1.5. Approve None 15 minutes Project Locational Development Clearance. Officer CPDO

1.6. Record and None 20 minutes Administrative release the Aide application and CPDO forward to the Office of the Building Official for Building Permit approval. Refer to table below 1 hour and 35 Total pursuant to minutes HLURB

379

Note: Building plate number will be available within 3-6 months after the approval of the procurement process. Once available and ready for pick up, applicant will be notified through text message.

SCHEDULE OF FEES A. Single residential structure attached or detached 1. Php 100,000 and below Php 288.00 2. Over Php 100,000 to Php 200,000 Php 576.00 3. Over Php 200,000 Php 720.00 + (1/10 of 1% in excess of Php 200,000.00) B. Apartment Townhouses 1. Php 500,000 and below Php 1,440.00 2. Over Php 500,000 to 2 Million Php 2,160.00 3. Over Php 2 Million Php 3,600.00 + (1/10 of 1% of cost in excess of Php 2M regardless of the number of floors) C. Dormitories 1. Php 2 Million and below Php 3,600.00 2. Over Php 2 Million Php 3,600.00 + (1/10 of 1% of cost in excess of Php 2M regardless of the number of floors) D. Institutional 1. Below Php 2 Million Php 2,880.00 2. Over Php 2 Million Php 2,880.00 + (1/10 of 1% of cost in excess of Php 2M regardless of the number of floors) E. Commercial, Industrial and Agro-industrial Project 1. Below Php 100,000 Php 1,440.00 2. Over Php 100,000- Php 500,000 Php 2,160.00 3. Over Php 500,000 Php 2,880.00 4. Over Php 1 Million- Php 2 Million Php 4,320.00 5. Over Php 2 Million Php 7,200.00 + (1/10 of 1% of cost in excess of Php 2M regardless of the number of floors) F. Special Uses/ Special Projects (Gasoline Station, Cell Sites, Slaughter House, Treatment Plants, etc.) 1. Below Php 2 Million Php 7, 200.00 + (1/10 of the 1% of cost in excess of Php 2M) 2. Over Php 2 Million Php 7, 200.00 + (1/10 of the 1% of cost in excess of Php 2M)

380

G. Alteration I Expansion (affected Same as the original application areas/cost only)

381

4. Issuance of Simple Subdivision Plan Permit issued in support for the issuance lot titles.

Office or Division City Planning and Development Office Classification Simple G2B-Government to Business Type of Transaction G2C-Government to Citizen G2G-Government to Government Who May Avail All Checklist Of Requirements Where To Secure  Latest certified true copy of Land  Register of Deeds Title (2 photocopies)  Latest Tax Declaration (2  City Assessor’s Office photocopies)  Subdivision Plan (2 photocopies)  Client  Vicinity Map (2 photocopies)  City Assessor’s Office Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Fill out the 1.1. Receive and None 10 minutes Administrative application form evaluate. Aide and submit the CPDO required documents. 1.2. Plot None 15 minutes Administrative Subdivision Plan. Aide CPDO 2. Follow up 2. Set schedule None 3 minutes Administrative schedule of for inspection. Aide inspection. CPDO 3. Guide the 3.1. Conduct site None 1 hour Administrative inspector to the inspection. Aide site. CPDO

3.2. Prepare Site None 5 minutes Administrative Inspection Aide Report. CPDO 4. Pay fees. 4.1. Issue Order Php 760.00 3 minutes Administrative of Payment. Aide CPDO

4.2. Prepare None 3 minutes Administrative Subdivision Aide Approval. CPDO

382

4.3. Approve None 3 minutes CGADH Subdivision Plan. CPDO

Project Development Officer CPDO

4.4. Release None 3 minutes Administrative approved Simple Aide Subdivision Plan. CPDO 1 hour and 45 Total Php 760.00 minutes

383

5. Issuance of Zoning Certification Certification issued in support of the application for permitting and other legal purposes.

Office or Division City Planning and Development Office Classification Simple G2B-Government to Business Type of Transaction G2C-Government to Citizen G2G-Government to Government Who May Avail All Checklist Of Requirements Where To Secure  Land Title (1 photocopy)  Register of Deeds  Vicinity Map (1 photocopy)  City Assessor’s Office  Zoning Certification Receipt (1  City Treasurer’s Office photocopy)  In case of authorized representative  Client processing the application, Special Power of Attorney (1 photocopy) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Request for 1.1. Receive and Php 100.00 20 minutes Administrative zoning evaluate the Aide certification documents and CPDO requirements. plot lot technical description to identify the zoning classification.

1.2. Approve None 3 minutes Project Zoning Development Certification. Officer CPDO

1.3. Record and None 2 minutes Administrative release the Aide certification. CPDO Total Php 100.00 25 minutes

384

6. Issuance of Zoning Clearance Certification issued in support of the application business permits and other legal purposes.

1.2. Approve None 3 minutes Project Zoning Development Clearance. Officer CPDO

1.3. Record and None 3 minutes Administrative release the Aide certification. CPDO Total Php 100.00 16 minutes

385

7. Securing of Building Number A system of giving a unique number to each building in a specific street or area.

1.2. Evaluate None 10 minutes Administrative documents and Assistant plot lot technical CPDO description.

1.3. Conduct site None 1 hour Administrative inspection. Assistant CPDO

1.4. Prepare Site None 10 minutes Administrative Inspection Assistant Report. CPDO

1.5. Assign and None 10 minutes Administrative record the Assistant building number CPDO into the database.

1.6. Inform None 5 minutes Administrative applicant of Assistant building number CPDO

386

through text message. 1 hour and 40 Total None minutes Note: Building plate number will be available within 3-6 months after the approval of the procurement process. Once available and ready for pick up, applicant will be notified through text message.

387

City Social Welfare and Development Office

External Services

388

1. Aid for Individual in Crisis Situation (AICS) The Aid to Individual in Crisis Situation (AICS) is part of the CSWD’s protective services for the poor, marginalized and vulnerable disadvantaged individuals. The assistance maybe in the form of Transportation Assistance, Medical Assistance, Burial Assistance, Food and Non-Food Assistance and other supportive assistance.

Office or Division City Social Welfare and Development Office Classification Highly Technical Type of Transaction G2C-Government to Citizen Who May Avail Residents of Tagbilaran City Checklist Of Requirements Where To Secure Medicine and Laboratory Assistance  Recent Prescription or Laboratory  Physician of Client Request with price quotation (2 photocopies)  Medical Certificate (2 photocopies)  Physician of Client  Certificate of Indigency (1 original, 1  Barangay Hall where client resides photocopy)  Valid ID of the person who will  Client process the assistance (1 photocopy)  Mayor’s Slip  City Mayor’s Office  BACU Slip  Barangay Affairs and Constituency Unit Office

Burial Assistance  Registered Death Certificate (2  Local Civil Registrar photocopies)  Valid ID of the person who will  Client process the assistance (1 photocopy)  Certificate of Indigency (1 original, 1  Barangay Hall where client resides photocopy)  Mayor’s Slip  City Mayor’s Office  BACU Slip  Barangay Affairs and Constituency Unit Office

Transportation Assistance  Social Case Summary  CSWD Office  Travel Expense Form  CSWD Office  Certificate of Indigency (1 original, 1  Barangay Hall where client resides photocopy)

389

 Valid ID of the person who will  Client process the assistance (1 photocopy)  Mayor’s Slip  City Mayor’s Office  BACU Slip  Barangay Affairs and Constituency Unit Office

Fire Victim Assistance  Fire Incident Report  Bureau of Fire Protection  Damage Assessment Report  Bureau of Fire Protection  Photo of fire damage  Bureau of Fire Protection  Certificate of Indigency (1 original, 1  Barangay Hall where client resides photocopy)  Valid ID of the person who will  Client or Barangay Hall where client resides process or Certificate of Residency (1 photocopy)  Mayor’s Slip  City Mayor’s Office  BACU Slip  Barangay Affairs and Constituency Unit Office

Calamities  Photo of Damage due to Calamity  CDRRMO  Certificate of Indigency (1 original, 1  Barangay Hall where client resides photocopy)  Valid ID  Client  Mayor’s Slip  City Mayor’s Office  BACU Slip  Barangay Affairs and Constituency Unit Office Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Approach the 1.1. Accepts the None 5 minutes Social Welfare person-in-charge documentary Assistant of public requirements. CSWDO assistance desk and state her 1.2. Review the None 5 minutes Social Welfare purpose of completeness Assistant coming to and dates of the CSWDO CSWD. Submit documentary his/her complete requirements. documentary requirements. 1.3. Interview the None 5 minutes Social Welfare client using the Assistant DSWD Form 200 CSWDO for Case Summary.

390

1.4. Prepare None 2 days Social Welfare supporting Assistant documents. CSWDO

1.5. Process None 14 days Social Welfare assistance Assistant through City CSWDO Mayor’s Office, City Budget Office, City Accountant’s Office and City Treasurer’s Office.

1.6. Inform the None 1 day Social Welfare client that the Assistant check is ready to CSWDO be claimed at the City Treasurer’s Office. 17 days and Total None 15 minutes

391

2. Assistance to Children in Conflict with the Law Provision of assistance for Children in Conflict with the Law including their parents.

City Social Welfare and Development Office- Office or Division Office of the Senior Citizen’s Affairs (OSCA) Classification Simple Type of Transaction G2C-Government to Citizen Residents of Tagbilaran City who are children in Who May Avail conflict with the law Checklist Of Requirements Where To Secure  Birth Certificate  Client/PSA  Social Case Study Reports  CSWDO  Police Blotter  City PNP Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Policemen 1.1. Gather data None 15 minutes Social Welfare refer children in from the minor. Officer conflict with the CSDWO law. 1.2. Discuss the None 1 hour Social Welfare case with the Officer policemen and CSDWO request for the police report. Women and Children Protection Desk Officer PNP

1.3. Coordinate None 1 hour Social Welfare with the barangay Officer officials where the CSDWO minor lives for the exact location of Barangay his/her resident to Officials inform the parents.

1.4. Interview the None 1 hour Social Welfare parents and Officer require the CSDWO

392

minor’s birth Parents certificate.

1.5. Gather None 1 hour Social Welfare collateral Officer information from CSDWO neighbors and relatives. Community

1.6. Prepare None 3 hours Social Welfare social case study Officer to determine if CSDWO minor acted with discernment or not.

1.7. Conduct case None 2 hours Social Welfare conference with Officer the child’s CSDWO parents/ guardians, WCPD WPCD and barangay officials. Barangay Officials

Parents 2. Attend court 2. Attend court None 4 hours Social Welfare hearing with the hearing regarding Officer parents. the case and CSDWO assist the child. 13 hours and Total None 15 minutes

393

3. Assistance to Physically-Abused Women and Children Provision of technical assistance and guidance for women and their children who are victim-survivors of violence against women and children.

City Social Welfare and Development Office- Office or Division Office of the Senior Citizen’s Affairs (OSCA) Classification Simple Type of Transaction G2C-Government to Citizen Residents of Tagbilaran City who are physically- Who May Avail abused women and children Checklist Of Requirements Where To Secure  Blotter from the Women &  Tagbilaran City Police Station Children’s Welfare Desk (PNP)  Medico Legal  City Health Office Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Seek help. 1.1. None 1 hour Social Welfare Accommodate the Officer victim, allowing CSDWO her to disclose everything about her concerns/ problems and other issues. Conduct interview after.

1.2. Give advice None 30 minutes Social Welfare to the Officer victim/family for CSDWO recording the case at the WCPD (Women and Children Protection Desk).

1.3. Advise the None 1 hour Social Welfare client to undergo Officer medico-legal CSDWO examinations at the City Health Medical Office. Officer

394

Accompany if her City Health parents or Office guardians are not available.

1.4. Accompany None 1 hour Social Welfare client to the Officer WCPD for the CSDWO finalization of affidavit. WCPD

1.5. Conduct a None 2 hours Social Welfare case conference. Officer CSDWO

WCPD

Barangay Chairperson 2. Decide to file 2. If the family None 15 minutes Social Welfare a case or not. decides to file a Officer case, issue a CSDWO Certificate of Indigency to be forwarded by the client to the Public Attorney’s Office, if the client could not afford to pay for a private lawyer. 5 hours and Total None 45 minutes

395

4. Assistance to Sexually-Abused Women and Children Provision of technical assistance and guidance for women and children who are victim-survivors of sexual abuse.

City Social Welfare and Development Office- Office or Division Office of the Senior Citizen’s Affairs (OSCA) Classification Simple Type of Transaction G2C-Government to Citizen Residents of Tagbilaran City who are sexually- Who May Avail abused women and children Checklist Of Requirements Where To Secure  Blotter from the Women &  Tagbilaran City Police Station Children’s Welfare Desk (PNP) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Seek help. 1.1. None 1 hour Social Welfare Accommodate the Officer victim, allowing CSDWO her to disclose everything about her concerns/ problems and other issues. Conduct interview after.

1.2. Accompany None 1 hour Social Welfare the client at the Officer PNP-WCPD for CSDWO filing of blotter.

1.3. Advise the None 1 hour Social Welfare client to undergo Officer medico-legal CSDWO examinations at the Pink Room of GCGMH. Accompany if her parents or guardians are not available.

396

1.4. Accompany None 1 hour Social Welfare client to the Officer WCPD for the CSDWO finalization of affidavit. 2. Decide to file 2. Accompany the None 1 hour Social Welfare a case or not. client to court to Officer file the case if CSDWO they wish to proceed with the case and await the schedule of preliminary investigation issued by the court. 3. Attend court 3. Attend court None 4 hours Social Welfare hearing. hearing regarding Officer the case and CSDWO provide support for the client. WCPD Total None 9 hours

397

5. Change of Senior Citizen’s ID Card due to Transfer of Residence To avail of the benefits and privileges under the RA No. 9994, the senior citizen, or his/her duly authorized representative shall present as proof of eligibility, a valid and original Senior Citizen’s Identification Card issued by the Head of the Office of Senior Citizen’s Affairs (OSCA) of the place where the senior citizen resides, and which shall be honored nationwide.

City Social Welfare and Development Office- Office or Division Office of the Senior Citizen’s Affairs (OSCA) Classification Highly Technical Type of Transaction G2C-Government to Citizen Residents of Tagbilaran City who are senior Who May Avail citizens Checklist Of Requirements Where To Secure  OSCA ID Card issued from the LGU  OSCA from the town where he/she formerly the client is transferring from (where resides client formerly resides)  Cancellation letter of SCs  OSCA from the town where he/she formerly membership from where he/she resides previously resides  Voter’s ID/Certification showing  COMELEC residency in Tagbilaran City  Barangay Certification of Residency  Barangay Hall where client resides  Sketch Map of Senior Citizen’s  Client Residence  2x2 photo (1 copy)  Client

For dual citizens, proof of dual  Client citizenship such as:  Oath of Allegiance  Certificate of Re-acquisition  Retention of Filipino Citizenship  Recent Philippine Passport Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit all 1.1. Review the None 10 minutes OSCA Staff complete documentary documentary requirements. requirements. Fill Interview the out Application client. Inform the Form. client that a text message shall be

398

sent to inform him/her when the ID card is ready to be claimed.

1.2. Prepare the None 2 days OSCA Staff supporting documents.

1.3. Process, None 14 days CSWDO review and have BACU certification and City Mayor’s ID approved. Office

1.4. Inform the None 1 day OSCA Staff client that the ID and booklets are ready to be claimed at the CSWDO. 17 days and Total None 10 minutes

399

6. Issuance of Senior Citizen’s ID Card Replacement due to Loss of ID Provision of Senior Citizen’s ID Card in order to avail of benefits and privileges under the Republic Act No. 9994. The senior citizen, or his/her duly authorized representative shall present as proof of eligibility, a valid and original Senior Citizen’s Identification Card issued by the Head of the Office of Senior Citizen’s Affairs (OSCA) of the place where the senior citizen resides, and which shall be honored nationwide.

City Social Welfare and Development Office- Office or Division Office of the Senior Citizen’s Affairs (OSCA) Classification Highly Technical Type of Transaction G2C-Government to Citizen Residents of Tagbilaran City who are senior Who May Avail citizens Checklist Of Requirements Where To Secure  Notarized Affidavit of Loss  Lawyer  2x2 photo with signature (1 copy)  Client Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit all 1.1. Review the None 10 minutes OSCA Staff complete documentary documentary requirements. requirements. Fill Interview the out Application client. Inform the Form. client that a text message shall be sent to inform him/her when the ID card is ready to be claimed.

1.2. Prepare the None 2 days OSCA Staff supporting documents.

1.3. Process, review and have None 14 days CSWDO certification and BACU ID approved. City Mayor’s Office 1.4. Inform the client that the ID None 1 day OSCA Staff and booklets are

400

ready to be claimed at the CSWDO. 17 days and Total None 10 minutes

401

7. Issuance of Senior Citizen’s ID Medicine or Grocery Booklet or Free Movie Booklet To avail of the benefits and privileges under the RA No. 9994. A 20% discount and VAT exemption shall apply to the purchase of generic or branded medicines and drugs by or for senior citizens, including the purchase of influenza and pneumococcal vaccines. This also includes medical and dental services private facilities and professional fees of attending physicians. A 5% discount on purchase of basic goods up to Php 1,300 per week. A priority lane is provided for senior citizens in grocery stores. Likewise, senior citizens are given the privilege to view the movies for free from Monday to Sunday each week in all cinemas in Tagbilaran City

City Social Welfare and Development Office- Office or Division Office of the Senior Citizen’s Affairs (OSCA) Classification Simple Type of Transaction G2C-Government to Citizen Residents of Tagbilaran City who are senior Who May Avail citizens Checklist Of Requirements Where To Secure  OSCA ID Card issued from OSCA  Client Tagbilaran City Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Present senior 1. Verify the ID None 10 minutes OSCA Staff citizen ID card. card presented. Check the database if the client is in the system. 2. Sign logbook 2. Ask the client None 5 minutes OSCA Staff for to sign on the acknowledgment logbook and give and receive the the medicine or medicine or grocery or free grocery or free movie booklet. movie booklet. Total None 15 minutes

402

8. Persons with Disability ID Card Registration Issuance of PWD ID Card in order to avail of benefits as mandated in Republic Acts 7277 and 10754.

City Social Welfare and Development Office- Office or Division Persons with Disability Affairs Office (PDAO) Classification Highly Technical Type of Transaction G2C-Government to Citizen Residents of Tagbilaran City who are differently- Who May Avail abled Checklist Of Requirements Where To Secure  PWD National Form  PDAO  PWD City Form  PDAO  Barangay Certification  Barangay Hall  Birth Certificate  Client  1x1 ID picture (2 copies)  Client  2x2 ID picture (1 copy)  Client  Voter’s Certification  COMELEC  Medical Certificate as PWD  City Health Office  Sketch of Residence with landmark  Client Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Approach the 1.1. Accept the None 5 minutes Registration person-in-charge documentary In-Charge of public requirements. PDAO assistance desk Inform the client and state her that a text purpose of message shall be coming to sent to inform CSWD. Submit him/her when the complete ID card is ready documentary to be claimed. requirements. 1.2. Review the None 5 minutes Registration completeness In-Charge and dates of the PDAO documentary requirements.

1.3. Prepare None 2 days Registration Certification as a In-Charge PWD and PWD PDAO

403

ID. Prepare PWD Medicine and Grocery Booklets.

1.4. Process None 14 days City Mayor’s PWD application. Office

City Health Office

1.5. Inform the None 1 day Registration client that the ID In-Charge and booklets are PDAO ready to be claimed at the CSWDO. 17 days and Total None 10 minutes

404

9. Persons with Disability ID Card Renewal Renewal of expired PWD ID Card in order to avail of benefits and discounts as mandated in Republic Acts 7277 and 10754.

City Social Welfare and Development Office- Office or Division Persons with Disability Affairs Office (PDAO) Classification Highly Technical Type of Transaction G2C-Government to Citizen Residents of Tagbilaran City who are differently- Who May Avail abled Checklist Of Requirements Where To Secure  PWD National Form  PDAO  PWD City Form  PDAO  Barangay Certification  Barangay Hall  Birth Certificate  Client  1x1 ID picture (2 copies)  Client  2x2 ID picture (1 copy)  Client  Voter’s Certification  COMELEC  Medical Certificate as PWD  City Health Office  Sketch of Residence with landmark  Client Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Approach the 1.1. Accepts the None 5 minutes Registration person-in-charge documentary In-Charge of public requirements. PDAO assistance desk and state her 1.2. Review the None 5 minutes Registration purpose of completeness In-Charge coming to and dates of the PDAO CSWD. Submit documentary his/her complete requirements. documentary requirements. 1.3. Prepare None 2 days Registration Certification as a In-Charge PWD and PWD PDAO ID. Prepare PWD Medicine and Grocery Booklets.

1.4. Process None 14 days City Mayor’s PWD application. Office

405

City Health Office

1.5. Inform the None 1 day Registration client the ID and In-Charge booklets are PDAO ready to be claimed at the CSWDO. 17 days and Total None 10 minutes

406

10. Persons with Disability Issuance of Grocery and Medicine Booklets Issuance of grocery and medicine booklets in order to avail of benefits as mandated in Republic Acts 7277 and 10754.

City Social Welfare and Development Office- Office or Division Persons with Disability Affairs Office (PDAO) Classification Simple Type of Transaction G2C-Government to Citizen Residents of Tagbilaran City who are differently- Who May Avail abled Checklist Of Requirements Where To Secure  PWD ID  Client (issued upon PWD registration) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Present PWD 1. Verify the PWD None 5 minutes Issuance In- ID that is not yet ID. Charge expired. PDAO 2. Sign the 2. Provide None 5 minutes Issuance In- acknowledgment acknowledgement Charge receipt and for the grocery or PDAO receive the medicine booklet. grocery or medicine booklet. Total None 5 minutes

407

11. Self-Employment Assistance Self-Employment Assistance (SEA) is provided to women, solo parents, PWDs, senior citizens and families with existing small scale business. First loan grant is Php 1,000.00. If they are good payers, they can avail up to Php 5,000.00 loan to be paid for 6 months without interest.

Office or Division City Social Welfare and Development Office Classification Highly Technical Type of Transaction G2C-Government to Citizen Who May Avail Residents of Tagbilaran City Checklist Of Requirements Where To Secure  Barangay Certificate of Residency  Barangay Hall where client resides  SEA Case Plan Form  CSWDO  SEA Agreement  CSWDO Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Approach the 1.1. Accepts the None 5 minutes SEA In- person-in-charge documentary Charge of public requirements. CSWDO assistance desk and state her 1.2. Review the None 5 minutes SEA In- purpose of completeness Charge coming to and dates of the CSWDO CSWD. Submit documentary his/her complete requirements. documentary Inform the client requirements. to wait for the text message informing him/her of the approval.

1.3. Prepare and None 2 days SEA In- have the Charge Certificate of CSWDO Eligibility and other supporting documents approved.

1.4. Process, None 14 days City Mayor’s review and Office

408

approve SEA application.

1.5. Inform the None 1 day SEA In- client that the Charge check is ready to CSWDO be claimed at the City Treasurer’s Office. Ask the client to sign the SEA agreement prior to claiming. 17 days and Total None 10 minutes

409

12. Solo Parent ID Card Registration Issuance of Solo Parent Identification Card in order to avail of benefits as mandated in Republic Act 8972.

Office or Division City Social Welfare and Development Office Classification Highly Technical Type of Transaction G2C-Government to Citizen Residents of Tagbilaran City who are solo Who May Avail parents Checklist Of Requirements Where To Secure  Application Form  CSWD Office  Barangay Certification as a Solo  Barangay Hall where Solo Parent resides Parent  Birth Certificate of children 17 years  Client old and below (1 photocopy)  1x1 ID picture (1 copy)  Client  If widow/er, death certificate of  Client spouse (1 photocopy) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Approach the 1.1. Accepts the None 5 minutes Solo Parent person-in-charge documentary In-Charge of public requirements. CSWDO assistance desk Inform the client and state her that a text purpose of message shall be coming to sent to inform CSWD. Submit him/her when the his/her complete ID card is ready documentary to be claimed. requirements. 1.2. Review the None 5 minutes Solo Parent completeness In-Charge and dates of the CSWDO documentary requirements.

1.3. Prepare None 2 days Solo Parent Certification and In-Charge ID as a solo CSWDO parent for approval.

410

1.4. Process, None 14 days City Mayor’s review and Office approve solo parent application and ID.

1.5. Inform the client that the ID None 1 day Solo Parent is ready to be In-Charge claimed at the CSWDO CSWDO. 17 days and Total None 10 minutes

411

City Treasurer’s Office

External Services

412

1. Collection of Business Tax, Water Payments, Regulatory, Service and Other Fees and Charge It is the mandate of the City Treasurer’s Office to impose collection of local taxes, fees, charges, as well as collections from income-generating economic enterprise within the territorial jurisdiction of Tagbilaran City.

Office or Division City Treasurer’s Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail All Checklist Of Requirements Where To Secure Business Tax  Billing Statement  BPLO as computed by CTO

Water Payments  Billing Statement  Tagbilaran City Waterworks

Fees and Charges  Routing Slip/Order of Payment  Concerned Office (City Government of Tagbilaran) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Secure priority 1. Provide priority None 5 minutes PACD Officer number at the number to the PACD and wait client. to be called. 2. Present billing 2. Compute None 10 minutes Business statement or based on City Assessor routing slip upon Ordinance. City call of priority Treasurer’s number. Office 3. Pay the fee. 3. Accept As indicated in 5 minutes Collecting payment and the Order of Officer issue Official Payment City Receipt. Treasurer’s Office Amount indicated in Total 20 minutes the Order of Payment Note: Waiting time not included relative to volume of clients.

413

2. Computation and Collection of Real Property Tax It is the mandate of the City Treasurer’s Office to impose collection of real property tax on all real properties within the territorial jurisdiction of Tagbilaran City.

Office or Division City Treasurer’s Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail All Real Property Taxpayers Checklist Of Requirements Where To Secure  Previous RPT Official Receipts  City Treasurer’s Office  Tax Declaration  City Assessor’s Office Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Secure priority 1. Provide priority None 5 minutes PACD Officer number at the number to the PACD and wait client. to be called. 2. Present 2. Check RPT Tax Due: 20 minutes Collecting requirements requirements and Basic = AV x Officer upon calling of input in the RPT 1.1% City priority number. system the data SEF = AV x Treasurer’s needed for the 1% Office computation of For lot with AV bill. ≥ 50,000 SH = ½ of 1%

AV = Assessed Value 3. Pay the fee. 3. Accept As indicated in 5 minutes Collecting payment and the billing Officer issue Official City Receipt. Treasurer’s Office Amount indicated in Total the previous 30 minutes RPT OR/RPT Billing Note: Waiting time not included relative to volume of clients.

414

3. Issuance of Community Tax Certificate The City Treasurer’s Office issues Community Tax Certificate to individuals and corporations within the territorial jurisdiction of Tagbilaran City.

Office or Division City Treasurer’s Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail All Checklist Of Requirements Where To Secure Individual  Information Slip  City Treasurer’s Office

Corporation  Information Slip for New Business  City Treasurer’s Office  Business Tax Billing Statement for  City Treasurer’s Office Renewal Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Secure priority 1. Provide priority None 5 minutes PACD Officer number at the number to the PACD and wait client. to be called. 2. Fill out 2.1. Provide None 10 minutes Collecting information slip information slip. Officer and give to the City collecting office 2.2. Input income None 5 minutes Treasurer’s upon calling of in the system to Office priority number. generate amount due. 3. Pay the fee. 3.1. Accept Indivdiual: 5 minutes Collecting payment and Php 5.00 + Officer issue Community [(GS/Php City Tax Certificate. 1,000.00) x Treasurer’s Php 1.00] / not Office to exceed Php 5,000.00

Corporation: Php 500.00 + [(GS/Php 5,000.00) x Php 2.00] / not

415

to exceed Php 10,000.00

GS=Gross Sales

None 3.2. Release Community Tax Certificate. Amount indicated in Total 20 minutes the Order of Payment Note: Waiting time not included relative to volume of clients.

416

4. Issuance of Real Property Tax Clearance/Certification The office issues clearance or certification to taxpayers who had fully paid their current year real property taxes on all respective real properties and have no prior year delinquency.

Office or Division City Treasurer’s Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Real Property Taxpayers and Business Entities Checklist Of Requirements Where To Secure  RPT Official Receipts  City Treasurer’s Office  Tax Declaration/Lot or Title Number  Client Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Secure priority 1. Provide priority None 5 minutes PACD Officer number at the number to the PACD and wait client. to be called. 2. Pay the 2. Receive Php 100.00 5 minutes Collecting clearance fee payment and per Real Officer upon calling of issue Official Property City priority number. Receipt. Owner Treasurer’s Office 3. Present 3. Check None 10 minutes Collecting requirements. requirements in Officer the databased for City any unsettle RPT Treasurer’s obligations. Office 4. Receive the 4. Have the None 5 minutes Collecting RPT Clearance printed clearance Officer and the OR. signed by the City City Treasurer then Treasurer’s give to the client. Office

City Treasurer City Treasurer’s Office Amount as Total 25 minutes billed Note: Waiting time not included relative to volume of clients.

417

5. Payroll Disbursement Takes charge in disbursement of funds such as payroll for payment of salaries and other emoluments of government employees.

Office or Division City Treasurer’s Office-Cash Division Classification Simple Type of Transaction G2C-Government to Citizens All LGU employees, non-government organization or individuals receiving salaries and Who May Avail wages, honorarium, allowances and other claims Checklist Of Requirements Where To Secure For individual claimants:  Government issued ID w/ signature  LGU-Tagbilaran (CHRMDO), PRC, DFA, GSIS, of claimant SSS, COMELEC, or other government offices  Community Tax Certificate (current)  City Treasurer's Office

For representative:  Authorization Letter  Claimant  Government issued ID with  LGU-Tagbilaran (CHRMDO), PRC, DFA, GSIS, signature of claimant (1 original and SSS, COMELEC, or other government offices 1 photocopy)  Community Tax Certificate of  Claimant claimant  Government issued ID with  LGU-Tagbilaran (CHRMDO), PRC, DFA, GSIS, signature of representative SSS, COMELEC, or other government offices Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Present ID 1.1. Receive and None 5 minutes Check and other review Releasing requirements at authenticity of the Officer the Cashier requirements. City window. Treasurer’s 1.2. Check file for None 10 minutes Office the payroll and give to the claimant or authorized representative. 2. Sign the 2. Pay in cash the None 10 minutes Check payroll in the row amount indicated Releasing in the payroll. Officer

418

corresponding to City their name. Treasurer’s Office Total None 25 minutes

419

6. Receiving of Incoming Letter of Requests, Queries and Other Treasury Concerns – Complex Queries Takes appropriate action on requests made and queries asked in relation to tax imposition and treasury operations.

Office or Division City Treasurer’s Office Classification Highly Technical G2C-Government to Citizens Type of Transaction G2G-Government to Government Who May Avail All Checklist Of Requirements Where To Secure  Request Letter (2 original copies)  Client Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Present the 1.1. Stamp None 15 minutes Receiving letter request or “received” on both Officer queries to the copies. Return City Receiving one copy to the Treasurer’s Officer. requesting party Office and forward the other one to the City Treasurer.

1.2. Refer the None 1 day City Treasurer request to the City concerned Treasurer’s division for Office appropriate action.

1.3. Review the None 18 days Chief of subject being Concerned requested/ Division queried. Request City for opinion from Treasurer’s concerned offices Office to provide relevant facts. Prepare answer letter to request/query and

420

facilitate its approval. 2. Receive the 2. Convey the None 1 day Liaison Officer requested document thru City document or registered mail, e- Treasurer’s answer letter. mail or personal Office delivery.

20 days and Total None 15 minutes

421

7. Receiving of Incoming Letter of Requests, Queries and Other Treasury Concerns – Simple Queries Takes appropriate action on requests made and queries asked in relation to tax imposition and treasury operations.

Office or Division City Treasurer’s Office Classification Complex G2C-Government to Citizens Type of Transaction G2G-Government to Government Who May Avail All Checklist Of Requirements Where To Secure  Request Letter (2 original copies)  Client Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Present the 1.1. Stamp None 15 minutes Receiving letter request or “received” on both Officer queries to the copies. Return City Receiving one copy to the Treasurer’s Officer. requesting party Office and forward the other one to the City Treasurer.

1.2. Refer the None 1 day City Treasurer request to the City concerned Treasurer’s division for Office appropriate action.

1.3. Prepare None 5 days Chief of answer letter to Concerned request or query Division and facilitate its City approval. Treasurer’s Office 2. Receive the 2. Convey the None 1 day Liaison Officer requested document thru City document or registered mail, e- Treasurer’s answer letter. mail or personal Office delivery.

422

7 days and 15 Total None minutes

423

8. Releasing of Business Retirement or Closure This is to make official the closure of businesses no longer operating to stop the running of taxes, fees, and charges due to them.

Office or Division City Treasurer’s Office Classification Simple Type of Transaction G2B-Government to Business Who May Avail All Business Entities Checklist Of Requirements Where To Secure  Affidavit of Closure  Any Legal Office  Affidavit of Gross Income (from  Any Legal Office January to the last business day)  Business Permit and Plate  Client  Sketch Map  Client Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Secure priority 1. Provide priority None 5 minutes PACD Officer number at the number to the PACD and wait client. to be called. 2. Submit 2.1. Check None 30 minutes Business requirements completeness of Assessor upon calling of the documents, City priority number. and for any Treasurer’s unsettled Office obligation to the LGU.

2.2. Compute final billing based on the Affidavit. 3. Pay final 3.1. Accept Final billing + 5 minutes Collecting billing and payment and Php 115.00 Officer retirement fee. issue Official City Receipt. Treasurer’s Office

3.2. Proceed to None 2 days Business processing of Assessor business City retirement. Treasurer’s Office

424

Inspect business premises. 4. Receive 4. Release None 5 minutes Business Certificate of documents. Assessor Closure. City Treasurer’s Office Final billing 2 days and 45 Total plus Php minutes 115.00

425

9. Releasing of Issued Checks Takes charge in disbursement of funds including check payment of all government obligations.

Office or Division City Treasurer’s Office-Cash Division Classification Simple Type of Transaction G2B-Government to Citizens Who May Avail All Checklist Of Requirements Where To Secure  Government issued ID with  PRC, DFA, GSIS, SSS, PAGIBIG, COMELEC, signature of claimant or Other Government Agencies

For accredited suppliers:  Official/Collection/Acknowledge  Respective business establishment Receipt

For representative:  Authorization Letter  Claimant  Government issued ID with  PRC, DFA, GSIS, SSS, PAGIBIG, COMELEC, signature of claimant (1 original and or Other Government Agencies 1 photocopy)  Government issued ID with  PRC, DFA, GSIS, SSS, PAGIBIG, COMELEC, signature of authorized or Other Government Agencies representative (1 original and 1 photocopy) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Present ID 1.1. Receive and None 5 minutes Check and other review Releasing requirements at authenticity of the Officer the Cashier requirements. City window. Treasurer’s 1.2. Check file for None 10 minutes Office the disbursement voucher of the claimant. 2. Issue Official/ 2. Receive and None 10 minutes Check Collection verify correctness Releasing Receipt (for of receipt. Officer suppliers). City Treasurer’s Office

426

3. Affix name, 3. Review if None 5 minutes Check signature and received portion Releasing date received in has been filled Officer the payment out properly. City portion of DV. Treasurer’s Office 4. Affix signature 4. Release check None 5 minutes Check and date to the claimant or Releasing received in the authorized Officer logbook. representative City and stamp “paid” Treasurer’s on DV. Office Total None 35 minutes Note: Waiting time not included relative to volume of clients.

427

10. Tax on Transfer of Real Property This is imposed on transfers of real properties through deed of sale, donation, extrajudicial settlements, or other modes of transferring ownership or title.

Office or Division City Treasurer’s Office Classification Simple Type of Transaction G2C-Government to Citizen All seller, donor, transferor, executor or Who May Avail administrator of the subject Real Property Checklist Of Requirements Where To Secure  Notarized Deed of Sale/Deed of  Client Donation/Extrajudicial Settlement  Tax Declaration  City Assessor’s Office  Transfer Certificate of Title  Client Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Secure priority 1. Provide priority None 5 minutes PACD Officer number at the number to the PACD and wait client. to be called. 2. Submit 2.1. Check the None 15 minutes Transfer Tax requirements documents and Assessor upon calling of enter in the City priority number. system the Treasurer’s market value or Office amount of consideration to determine transfer tax.

3. Pay transfer 3. Receive 75% of 1% of 5 minutes Collecting tax of the real payment and consideration Officer property. issue Official or fair market City Receipt. value, Treasurer’s whichever is Office higher + 25% surcharge if computation date is beyond

428

60 days of notarial date + 2% interest per month but not to exceed 72% of the tax due beyond 90 days of notarial date Based on the Total 25 minutes computation Note: Waiting time not included relative to volume of clients.

429

City Treasurer’s Office

Internal Services

430

1. Computation and Billing of Real Property Tax for Newly-Assessed Properties This determines the amount of real property tax due to taxpayers for new constructions, improvements, and/or prior real properties not yet assessed.

Office or Division City Treasurer’s Office Classification Simple Type of Transaction G2G-Government to Government Who May Avail Business Permit and Licensing Office Checklist Of Requirements Where To Secure  Tax Declaration for Newly-  City Assessor’s Office Assessed Property  Old Tax Declaration  City Assessor’s Office  Land Title  Registry of Deeds Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Forward new 1.1. Receive the None 10 minutes RPT In- assessment for requirements. Charge computation of City Real Property Treasurer’s Tax. Office

1.2. Input in the RPT Tax Due: 5 minutes per RPT In- RPT Tracs the Basic = AV x property Charge data needed in 1.1.% City the computation. SEF = AV x Treasurer’s 1% Office For lot with AV ≥ 50,000 SH = ½ of 1%

AV=Assessed Value

1.3. Review None 5 minutes RPT In- printed RPT Charge billing and City forward it to the Treasurer’s City Treasurer for Office approval.

431

2. Receive 2. Return None 5 minutes RPT In- computed RPT assessments Charge billing. together with the City computed billing. Treasurer’s Office Amount in 25 minutes Total the RPT per property Billing

432

2. Computation of Local Business Tax for Business Permit It is the mandate of the City Treasurer’s Office to determine the business tax and other related fees and charges of all establishments conducting business within the territorial jurisdiction of Tagbilaran City.

Office or Division City Treasurer’s Office Classification Simple Type of Transaction G2G-Government to Government Who May Avail Business Permit and Licensing Office Checklist Of Requirements Where To Secure  Signed Unified Form with the  Business Permit and Licensing Office following declaration: Gross Income for renewal and Capital for new businesses Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit the 1.1. Receive the None 2 minutes Receiving Unified Form application and Officer (application). forward it to the City Business Tax Treasurer’s Division. Office

1.2. Input the None 5 minutes Business Tax gross receipts or Assessor capital in the City system to Treasurer’s generate the tax Office due. Print the Billing Statement. 2. Receive back 2. Log the name None 3 minutes Receiving the documents of businesses Officer with the Billing with printed billing City Statement then return the Treasurer’s attached. documents to Office BPLO. 10 minutes per application Total None but 1 hour during January renewal

433

3. Issuance of Accountable Forms Being the custodian of all accountable forms requisitioned by the LGU, the City Treasurer’s Office maintains complete records on the receipt, issuance, remittance, and transfer of the same.

Office or Division City Treasurer’s Office Classification Simple Type of Transaction G2G-Government to Government All Barangay Treasurers and Accountable Who May Avail Officers Checklist Of Requirements Where To Secure  Request and Issue Voucher (4  Office of the requesting party copies)  Request and Issue Slip (4 copies)  Office of the requesting party  Confirmation Letter of Bonded  Bureau of Treasury Accountable Officer (presented on the first request of Accountable Form) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Present 1. Check None 5 minutes Person In- Request Forms correctness of Charge for verification of indicated City remaining remaining Treasurer’s balances to the unremitted Office CTO in-charge accountable for CTCs and forms of Person In- CTs and requesting party. Charge Accounting in- City charge for Accountant’s AF51s. Office 2. Secure City 2. Sign the None 5 minutes City Treasurer Treasurer’s Request and City signature for Issue Voucher. Treasurer’s approval of Office request made. 3. Present 3. Review None 5 minutes Supply Officer requirements to completeness of City the Supply requirements then Treasurer’s Officer. return to Office requesting party for payment

434

(payment only for non-City Hall collectors. 4. Secure priority 4. Give priority None 5 minutes PACD Officer number at the number to the PACD and wait client. to be called. 5. Pay upon 5. Receive AF 51 – Php 5 minutes Collecting calling of priority payment and 165.00 Officer number. issue Official CTC – Php City Receipt. 100.00 Treasurer’s CT – Php Office 150.00 6. Present the 6. Receive and None 10 minutes Supply Officer Official Receipt review the Official City as proof of Receipt. Prepare Treasurer’s payment to the Invoice and Office Supply Officer. Receipt of Accountable Form. 7. Check and 7. Release the None 25 minutes Supply Officer receive the Accountable City Accountable Forms requested Treasurer’s Forms requested and give the Office and sign the logbook to the logbook. accountable officer. Total fee depends on type and Total quantity of 1 hour Accountable Forms requested Note: Waiting time not included relative to volume of clients.

435

4. Processing of Fidelity Bond Every officer of the LGU whose duty requires possession, custody and/or control of local government funds and properties shall be held accountable for the same and must be properly bonded. The office facilitates the processing of the fidelity bonds.

Office or Division City Treasurer’s Office Classification Complex Type of Transaction G2G-Government to Government Who May Avail All Accountable Officers of LGU-Tagbilaran Checklist Of Requirements Where To Secure  Duly filled-out General Form 57A (4  City Treasurer's Office copies)  Duly filled-out General Form 58A (4  City Treasurer's Office copies)  Statement of Assets, Liabilities and  Client Networth (SALN)  Certificate of Appointment  CHRMDO  Oath of Office  CHRMDO  2x2 ID Picture  Client Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit the 1.1. Review None 10 minutes Person In- requirements to authenticity and Charge the CTO Staff in- completeness of City charge. requirements. Treasurer’s Office

1.2. Prepare and None 5 days Person In- process payment Charge documents for City Bureau of Accountant’s Treasury (BTr). Office

1.3. Bring the None 1 day Person In- approved check Charge and voucher to City the BTr for Accountant’s verification. Office

1.4. Proceed to None Liaison Officer the Development Bank of the

436

Philippines to City deposit payment Accountant’s of fidelity bond. Office

1.5. Submit validated deposit None slip together with all required Liaison Officer documents to City BTr. Accountant’s Office 1.6. Wait and receive None confirmation letter from BTr. Liaison Officer City Accountant’s Office 2. Receive the 2. Forward the None 20 minutes Person In- confirmation confirmation letter Charge letter and sign and allow City the logbook as requesting party Treasurer’s proof of receipt. to acknowledge Office receipt. 6 days and 30 Total None minutes

437

Tagbilaran City College

External Services

438

1. Application for Guidance Volunteers A social support group that offer support services to the school in empowering students academically and socially and to prevent the expansion of conduct/behavioral problems through social skills training and education through the help of student volunteers.

Office or Division Tagbilaran City College-Guidance Office Classification Simple G2C-Government to Citizen Type of Transaction G2G-Government to Government Who May Avail TCC Students Checklist Of Requirements Where To Secure  Application Form  Guidance Office  Student’s Waiver  Guidance Office  Test Results  Guidance Office Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Fill out the 1. Prepare forms None 5 minutes Guidance Application Form and distribute it to Staff/ and Student’s the applicants. Guidance Waiver. Counselor TCC 2. Submit the 2. Collect and None 5 minutes Guidance completed forms. review the forms, Counselor and conduct TCC interview. 3. Take Team 3. Assess results None 45 minutes Guidance Roles Test and and provide Counselor Personality Test. feedback to TCC applicant. Total None 55 minutes

439

2. Application for Library Services Students and faculty may avail of the library services of TCC.

Office or Division Tagbilaran City College-Library Classification Simple G2C-Government to Citizen Type of Transaction G2G-Government to Government Who May Avail All Checklist Of Requirements Where To Secure  Valid TCC ID  Client  Institution they are currently connected For non-TCC clients:  Valid ID  Referral Letter Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Present valid 1. Verify client’s None 1 minute College TCC ID with accountability. Librarian validation for the TCC current semester.

For non-TCC Verify ID and Php 50.00/day clients, present conduct a short valid ID and reference referral letter and interview and ask pay Library Fee for the receipt at the after payment. Treasurer’s Office. 2. Fill out library 2. Process None 2 minutes College registration form. application. Librarian TCC 3. Receive 3. Countersign ID. None 1 minute College countersigned Librarian ID. TCC 4. Listen/ask 4. Orient users on None 5 minutes College questions on their library Librarian privilege in the privilege. TCC use of library resources.

440

None or Php Total 9 minutes 50.00/day

441

3. Approval of NSTP Extension Program This procedure describes the simplified transaction process for the approval of the proposed outreach project or activity undertaken through NSTP Office.

Office or Division Tagbilaran City College-NTSP Office Classification Complex Type of Transaction G2G-Government to Government Who May Avail TCC Personnel Checklist Of Requirements Where To Secure  Fully accomplished project/activity  Client  Proposal form and other documents  Client required from different offices Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit 1. Evaluate and None 1 hour NSTP proposal: recommend the Coordinator, - proposal sing proposal. Academic the prescribed Chairman form TCC - letter request from the external client if applicable - documents required by the Finance Office i.e. PPMP, BOR, PR, etc. 2. If disapproved, 2. Sign or return None 1 day NSTP the client revises the document to Coordinator the proposal the client. TCC according to the recommendation/s.

If approved, the Budget client secures Officer, approval from Finance the other Officer signatories (i.e. CGO Budget Office, Tagbilaran Accounting).

442

3. Submit 3. Review and None 1 day NSTP documents to the approve the Coordinator, NSTP Office, proposal. Academic Academic Chairman, Chairman and Research and Research and Extension Extension Officer Officer. TCC 4. Submit 4. Review and None 1 day College documents to the approve the Director Office of the proposal. TCC College Director. Total None 4 days

443

4. Approval of NSTP In-School Learning Development This procedure describes the transaction process of the approval of the projects or activities that can be applied only inside the school premises.

If approved, the Budget client secures Officer, approval from Finance the other Officer signatories (i.e. CGO Budget Office, Tagbilaran Accounting).

444

3. Submit 3. Review and None 1 day NSTP documents to the approve the Coordinator, NSTP Office and proposal. Academic Academic Chairman Chairman. TCC 4. Submit 4. Review and None 1 day College documents to the approve the Director Office of the proposal. TCC College Director. Total None 4 days

445

5. Approval of Project or Activity Proposal This procedure describes the simplified transaction process for the approval of project or activity proposal undertaken through the Office of the Research and Extension.

Tagbilaran City College-Research and Office or Division Extension Office Classification Simple Type of Transaction G2G-Government to Government Who May Avail TCC Faculty and Staff Checklist Of Requirements Where To Secure  Proposal using the prescribed form  Client  Request Letter  External Client  If applicable, required documents  Finance Office Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit 1. Evaluate and None 1 hour Program proposal and recommend the Coordinator/ other proposal. Academic documents. Chairman/ R&E Coordinator TCC 2. If approved, 2. Sign or return None 1 day R&E the client the document to Coordinator secures approval the client. TCC from the other signatories (City Budget Office and City Accountant’s Office).

If disapproved, City Budget the client revises Officer/City the proposal Accountant/ according to the R&E recommenda- Coordinator tions. 3. Submit 3. Review and None 1 day R&E documents to the approve the Coordinator Research and proposal. TCC Extension Office.

446

4. Submit 4. Review and None 1 day College documents to the approve the Director Office of the proposal. TCC College Director. 3 days and 1 Total None hour

447

6. Borrowing of Sports Equipment Processing the requested equipment for the students of TCC.

Tagbilaran City College-Sports and Athletics Office or Division Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail TCC Students Checklist Of Requirements Where To Secure  Official Receipt of Payment  Finance Section of TCC Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Present valid 1. Verify the ID None 1 minute Sports TCC ID with and see the Coordinator validation for the record of the TCC current borrower. semester. 2. Fill out the 2. Receive the None 2 minutes Sports borrowing slip. request form and Coordinator asks the client to TCC log his/her name, the document asked for, and the time the document is asked on the logbook provided. 3. Listen to the 3. Countersign None 2 minutes Sports agreement upon the receiver Coordinator borrowing the signature and TCC equipment. prepare the requested equipment. 4. Receive 4. Present None 2 minutes Sports countersigned equipment. Coordinator ID. TCC Total None 7 minutes

448

7. Career Exploration and Guidance Career Guidance is the assistance provided to students in career-related decisions by exploring their interests, skills, values and traits. This includes, pre-employment seminars to discuss topics in resume-writing, work ethics, job interviews and personality development necessary in building one’s work character.

Office or Division Tagbilaran City College-Guidance Office Classification Simple G2C-Government to Citizen Type of Transaction G2G-Government to Government Who May Avail TCC Students Checklist Of Requirements Where To Secure  None Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Know the 1. Provide and None 5 minutes Guidance schedule of disseminate Counselor career guidance schedules of TCC seminars and career guidance make seminars. appointments. 2. Attend/ 2. Prepare None 4 hours Guidance participate in the logistics needed Counselor scheduled career for the seminar. TCC guidance Conduct the seminars. career guidance seminar. Provide evaluation sheets after the seminar. 4 hours and 5 Total None minutes

449

8. Circulation Services Students and faculty may borrow and check out books available in TCC.

For non-TCC clients:  Valid ID  Client  Referral Letter  Client Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Present 1. Check None 1 minute College countersigned borrower’s ID. Librarian TCC ID. TCC 2. Fill out Book 2. Check out and None 2 minutes College Card. stamp due date Librarian on the Book Card TCC and the Date Due Slip. 3. Return 3. Ask for receipt None 5 minute College materials and for the library Librarian pay fines (if any). fines (if any). TCC Total None 8 minutes

450

9. Claiming of Awards and Other Incentives This applies to those researches recognized by the college which won in R&E competition and conferences, were published, cited and patented.

Tagbilaran City College-Research and Office or Division Extension Office Classification Complex Type of Transaction G2G-Government to Government Who May Avail TCC Faculty and Staff Checklist Of Requirements Where To Secure  R&E Form  R&E Office  R&E Citation of Research  R&E Office Publication in Peer Reviewed Journals  R&E Research Publication in Peer  Client Reviewed Journals  R&E Oral/Poster Presentation for  Client Research or Research Contest Awards  R&E Patent Registration  Client Extension/Development Activity  Accomplishment Report  Client Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit 1. Evaluate None 5 minutes R&E pertinent and endorse Coordinator documents for the granting of TCC incentive claims the incentive. of duly- recognized projects of the College (fully- accomplished R&E form). 2. Submit the 2.1. Validate the None 2 days R&E document to the documents Coordinator R&E Committee submitted. TCC for review and recommenda- 2.2. Sign or return R&E tion. the document to Coordinator the client. TCC

451

3. Submit 3.1. Review and None 2 days College documents to the approve the claim Director, R&E College Director. for incentives, Coordinator, approve and Finance issue an Services, endorsement Accounting letter to the Staff, Cashier Finance Unit.

3.2. Prepare and facilitates the approval of the disbursement voucher.

3.3. Forward disbursement voucher to the College Director to be stamped RECEIVED.

4.3. Facilitate payment and furnish the College Director with the approved copy of the RECO form, DV and proof of payment. Total None 5 days

452

10. Conduct of Guidance Seminar or Talks The seminar and talks provided aims to enhance and assist students in their personal, educational, and occupational planning through comprehensive and relevant information.

Office or Division Tagbilaran City College-Guidance Office Classification Simple G2C-Government to Citizen Type of Transaction G2G-Government to Government Who May Avail TCC Students Checklist Of Requirements Where To Secure  None Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Know the 1. Provide and None 5 minutes Guidance schedule of disseminate Counselor career guidance schedules of TCC seminars and career guidance make seminars. appointments. 2. Attend/ 2. Prepare None 4 hours Guidance participate in the logistics needed Counselor scheduled career for the seminar. TCC guidance Conduct the seminars. career guidance seminar. Provide evaluation sheets after the seminar. 4 hours and 5 Total None minutes

453

11. Conduct of Research and Extension Activity This procedure describes the transaction process in the conduct of research and extension activity of the college. This applies to all research and extension activities undertaken by the college.

Tagbilaran City College-Research and Office or Division Extension Office Classification Highly Technical Type of Transaction G2G-Government to Government Who May Avail TCC Faculty and Staff Checklist Of Requirements Where To Secure  Fully-accomplished research or  Research and Extension Office extension proposal form (3 original copies) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Prepare the 1. Receive, stamp None 15 minutes Program Research/ and record the Coordinator/ Extension correspondence. Academic Proposal. Chairman/ R&E Coordinator TCC 2. Present R&E 2.1. Evaluate the None 2 days R&E proposal to the proposal through Coordinator Research and the panel of TCC Extension experts in-charge. Committee. R&E Committee

2.2. Consolidate None 5 days R&E the comments Coordinator and suggestions TCC by the experts. R&E Committee 3. Receive the 3. Furnish copy None 1 day R&E summary of the of the summary of Committee expert’s comments/ comments/ suggestions of suggestions for the experts to the clients.

454

appropriate action. 4. Submit the 4.1. Receive, None 15 minutes R&E revised proposal. stamp and Coordinator record the TCC correspondence (revised proposal).

4.2. Review None 5 days R&E revised proposal. Coordinator If disapproved, TCC return to client. R&E Committee 5. If approved, 5.1. Receive, None 1 day R&E the researcher stamp and Coordinator submits record the TCC additional correspondence supporting (review documents compliance). together with the PPMP and PR. 5.2. Consolidate None 90 days R&E the approved Coordinator researches and TCC submit IOB for Board Approval. R&E Committee

Board of Trustees

5.3. Prepare the None 3 days R&E MOA and SO Coordinator issued to clients. TCC 107 days and Total None 30 minutes

455

12. Counseling The counseling service is given to bona fide students of Tagbilaran City College who are seeking help/assistance geared towards positive improvement of the students for a holistic development.

Office or Division Tagbilaran City College-Guidance Office Classification Simple G2C-Government to Citizen Type of Transaction G2G-Government to Government Who May Avail TCC Students, Faculty and Staff Checklist Of Requirements Where To Secure  Referral Slip/Call Slip  Guidance Office  Informed Consent  Guidance Office Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. For walk-in 1. Send the client None 3 minutes Guidance clients, log in the to the counseling Staff record book and room. TCC proceed to the Guidance counselor. OR

If referred Send the client to client/student, the counseling log-in the record room and collect book, present to the pass slip. the guidance staff the call slip where the date and time of the session are indicated. 2. Proceed and 2. Establish None 10 minutes Guidance enter the rapport with the Counselor counseling room counselee. TCC with the Guidance Counselor. 3. Open up the 3. Listen, facilitate None 30 minutes Guidance problem to the and process. Counselor counselor. TCC

456

4. Develop 4. Summarize None 15 minutes Guidance insight and what transpired Counselor course of action. during the TCC counseling session and help the counselee develop insights which lead him to a course of action.

Note: Appointment for another session may be made depending on the case or problem confronting the client. 5. Log out in the 5. Record the None 2 minutes Guidance record book. counseling Counselor Session. TCC Total None 1 hour

457

13. Endorsement of Research Project for Payment of Honorarium This describes the procedure for payment of honorarium through an endorsement letter forwarded to the College Director. This applies to those researches that have been funded by the college.

Tagbilaran City College-Research and Office or Division Extension Office Classification Highly Technical Type of Transaction G2G-Government to Government Who May Avail TCC Faculty and Staff Checklist Of Requirements Where To Secure  DTR (3 original copies)  Client  Terminal Report (3 original copies)  Client  If ongoing, R&E Progress Report (3  Client original copies)  Special Order (photocopy)  Client  BOR (photocopy)  Client  MOA (photocopy)  Client  IOB (photocopy)  Client Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submits 1.1. Receive and None 20 minutes R&E Terminal Report review per project Coordinator or R&D Progress completeness. TCC Report to the R&E Office. 1.2. If approved, None 1 day R&E prepare the Coordinator endorsement for TCC payment and forward it to the College College Director. Director TCC 2. Submit the signed/approved documents to the City Accountant’s Office and follow procedure in respective office. 1 day and 20 Total None minutes

458

14. Enrollment of Incoming Freshmen and Transferees The process involved in admitting freshmen and transferees in Tagbilaran City College.

Office or Division Tagbilaran City College-Registrar’s Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail All incoming freshmen and transferees Checklist Of Requirements Where To Secure  Accomplished Enrollment Form  Registrar’s Office  Accomplished Student Information  Registrar’s Office Sheet  PSA Birth Certificate (1 original  PSA copy and 2 photocopies)  SHS Report Card (1 original copy  Previous School Attended and 2 photocopies)  Certificate of Good Moral Character  Previous School Attended (1 original copy and 2 photocopies)  Certificate of Low Income (1 original  Barangay copy and 2 photocopies)  2 pieces 2x2 ID photo  Client  3 pieces long brown envelope  Client  Official Receipt of Payment for  Finance Section Document applied for  For transferees, Transcript of  Previous School Attended Records and Transfer Credential (1 original copy and 2 photocopies)  For non-Tagbilaran residents,  Municipal Mayor Endorsement Letter from the Municipal Mayor (1 original copy and 2 photocopies) Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Secure and fill 1. Issue None 15 minutes Registrar’s out Enrollment Enrollment Form Office Staff Form and and Student TCC Student Information Information Sheet. Sheet. 2. Submit 2. Accept and None 15 minutes Registrar’s enrollment evaluate the Office Staff requirements. enrollment TCC

459

requirements submitted. 3. Pay the 3. Receive the Php 200.00 10 minutes Cashier/ Enrollment/ payment. Accounts Registration Fee. Clerk TCC 4. Proceed to the 4. Evaluate the None 15 minutes Guidance Guidance Office Student Counselor for the initial Information TCC interview. Sheet. 5. Proceed to the 5. Receive and None 10 minutes Faculty Office of the evaluate student TCC Program requirements. Coordinator for Program the academic Coordinator advising. TCC 6. Proceed to 6. Take the photo None 10 minutes SAO Staff Student Affairs of the student for TCC Office (SAO) for school ID. ID pictorial. 7. Go back to 7. Receive None 15 minutes Registrar’s Registrar’s student’s course Office Staff Office-Window 3 evaluation slip TCC to get the Study from the Program Load. Coordinator and release student’s Study Load. 1 hour and 30 Total Php 200.00 minutes

460

15. Enrollment of Returning Students The process involved in admitting returning students in Tagbilaran City College.

Office or Division Tagbilaran City College-Registrar’s Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Returning Students Checklist Of Requirements Where To Secure  Accomplished Enrollment Form  Registrar’s Office-Window 1  Grades from the previous Semester  Client  Official Receipt of Enrollment Fee  Cashier payment Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Get a copy of 1. Issue None 10 minutes Registrar’s the Admission Admission Form Office Staff Form and fill it for the returning TCC out. student. 2. Proceed to the 2. Evaluate None 15 minutes Faculty Program student’s grade in TCC Coordinator’s the previous Office for the semester and Program academic issue the Course Coordinator advising. Evaluation Slip. TCC 3. Pay the 3. Receive the Php 200.00 10 minutes Cashier/ Enrollment/ payment. Accounts Registration Fee. Clerk TCC 4. Submit the 4. Receive None 15 minutes Registrar’s Admission Form student’s Office Staff to the Registrar’s Admission Form TCC Office-Window 3 and Course and get Study Evaluation Slip Load. from the Program Coordinator, and release student’s Study Load. Total Php 200.00 50 minutes

461

16. Exit Interview Interview is provided to outgoing students who wish to discontinue their education in the institution. This is to evaluate and enhance the programs provided by the school to the students and to gather information for possible intervention.

Office or Division Tagbilaran City College-Guidance Office Classification Simple G2C-Government to Citizen Type of Transaction G2G-Government to Government Who May Avail TCC Students Checklist Of Requirements Where To Secure  Withdrawal Form  Registrar’s Office  Letter of Intent  Client Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Bring 1. Assist and None 5 minutes Guidance Withdrawal Form send student to Staff and Letter of the counseling TCC Intent to the office. guidance office. Log in the transaction at the office logbook. 2. Proceed and 2. Establish None 5 minutes Guidance enter the rapport with Counselor counseling room client. TCC with the Guidance Counselor. 3. Share reason 3. Listen, None 15 minutes Guidance for withdrawal or interview and Counselor discontinuation facilitate student’s TCC of education. concern/issue. Sign student’s withdrawal form. 4. Log out in the 4. Instruct client None 5 minutes Guidance record book. on the next steps. Counselor TCC Total None 30 minutes

462

17. Facilitation of Research Queries The TCC Library assists students and faculty in their research activities.

For non-TCC clients:  Valid ID  Client  Referral Letter  Client Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Consult the 1. Conduct None Situation- College Librarian thru reference specific Librarian email, telephone, interview and depending on TCC or face to face provide the client’s conversation information. query (with proper health protocol). Situation- Total None specific time

463

18. Issuance of Certificate of Good Moral Character The Certificate of Good Moral Character is given to student who is currently/was enrolled at Tagbilaran City College. This certificate is given provided that the student has not been involved in any disciplinary case in school during his/her stay at TCC.

Office or Division Tagbilaran City College-Student Affairs Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Students of TCC Checklist Of Requirements Where To Secure  Offical Receipt of Payment  Cashier Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Pay the 1. Accept the Php 50.00 5 minutes Cashier/ Certificate Fee at payment and give Accounts the Cashier. the Official Clerk Receipt TCC containing the student’s complete name, program and section. 2. Proceed to the 2.1. Receive the None 3 minutes SAO Student Affairs Official Receipt Coordinator Office and and ask the client TCC present the to log his/her Official Receipt name, the issued by the document asked Accounts Clerk. for, and the time the document is asked.

2.2. Makes the None 5 minutes SAO certificate and Coordinator sign it. TCC 3. Check the 3. Ask the client None 3 minutes SAO accuracy of the to state the time Coordinator information when the TCC stated therein. document is released on the logbook. Total Php 50.00 16 minutes

464

19. Issuance of Certificate of No Other Scholarship The Certificate of No Other Scholarship is given to bona fide students of Tagbilaran City College who are applying for a scholarship program or financial assistance with any public/private agencies, foundations or organizations.

Office or Division Tagbilaran City College-Student Affairs Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Students of TCC Checklist Of Requirements Where To Secure  Official Receipt of Payment  Cashier Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Pay the 1. Accept the Php 50.00 5 minutes Cashier/ Certificate Fee at payment and give Accounts the Cashier. the Official Clerk Receipt TCC containing the student’s complete name, program and section. 2. Proceed to the 2.1. Receive the None 3 minutes SAO Student Affairs Official Receipt Coordinator Office and and ask the client TCC present the to log his/her Official Receipt name, the issued by the document asked Accounts Clerk. for, and the time the document is asked.

465

20. Issuance of Medical Certificate The clinic provides medical certificate to students for whatever purpose they may need it.

Office or Division Tagbilaran City College-Clinic Classification Simple G2C-Government to Citizen Type of Transaction G2G-Government to Government Who May Avail TCC Students, Faculty and Staff Checklist Of Requirements Where To Secure  Valid TCC ID  Client Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Present valid 1. Verify client’s None 2 minutes Nurse TCC ID. identification. TCC 2. Provide 2. Assess vital None 10 minutes Nurse personal data signs, including TCC and answer blood pressure, questions weight. truthfully. 3. Undergo 3. Perform None 10 minutes Nurse medical medical TCC examination. examination. 4. Receive 4. Issue and sign None 5 minutes Medical medical medical Officer certificate. certificate. TCC Total None 27 minutes

466

21. Medical or Dental Consultation The clinic provides medical and dental consultation to students, faculty and staff.

Office or Division Tagbilaran City College-Clinic Classification Simple G2C-Government to Citizen Type of Transaction G2G-Government to Government Who May Avail TCC Students, Faculty and Staff Checklist Of Requirements Where To Secure  Valid TCC ID  Client Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Present valid 1. Verify client’s None 2 minutes Nurse TCC ID. identification. TCC 2. Provide 2.1. Perform None 20 minutes Nurse personal data physical TCC and answer assessment, questions health interview, truthfully. and other relevant procedures. 2.2. Provide nursing and pharmacologic intervention. 2.3. Refer to the physician or dentist. Total None 22 minutes

467

22. Monitoring of Research and Extension Projects This procedure aims to establish a mechanism in evaluating and monitoring the status of college-approved researches thereby ensuring excellent research output.

Tagbilaran City College-Research and Office or Division Extension Office Classification Complex Type of Transaction G2G-Government to Government Who May Avail TCC Faculty and Staff Checklist Of Requirements Where To Secure  R&E Project Monitoring Form  R&E Office  Communication Letter  Client  R&E Progress Report (Narrative)  Client  Terminal Report  Client  Research Proposal  Client  Research Review / Summary of  R&E Office Evaluators’ Analysis Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Submit 1.1. Receive the None 5 minutes R&E progress/ progress/ Coordinator accomplishment accomplishment TCC report to the report from the R&E Office. researcher/s.

1.2. Review the None 1 day R&E progress Coordinator report. If there TCC is a major output, progress report R&E form is forwarded Committee to the R&E Committee and to the College Director for approval. Otherwise, R&E Office returns the form of the project leader for further accomplishment.

468

2. Submit 2. Prepares the None 2 days R&E terminal report endorsement for Coordinator form/ payment and TCC accomplishment forward it to the report. College Director. Total None 1 day

469

23. Releasing of Credentials and Documents Filing for the release of the following credentials and documents: Official Transcript of Records (original/re-issuance), Honorable Dismissal/Transfer Credential, Certificate of Enrollment, Certificate of Grades, and Certificate of English as the Medium of Instruction.

Office or Division Tagbilaran City College-Registrar’s Office Classification Simple Type of Transaction G2C-Government to Citizen Who May Avail Students Checklist Of Requirements Where To Secure  Accomplished Application/Request  Registrar’s Office-Window 3 Form  Clearance  Registrar’s Office-Window 3  Official Receipt of Payment for  Cashier Document applied for Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Fill out 1. Issue None 15 minutes Registrar’s Application Form Application Form Office Staff for documents for documents TCC applied for. applied for and check pertinent records. 2. Pay 2. Accept Php 50.00 per 15 minutes Cashier/ corresponding payment for page Accounts fees at the document/s Clerk Cashier’s Office. requested. Transfer TCC Credential Package: Php 350.00 3. File the 3. Check entries None 15 minutes Registrar’s application/ in the Application Office Staff request form at Form, O.R. and TCC the Registrar’s duly signed Office and get clearance. the claim stub. 4. Present claim 4. Release None 15 minutes Registrar’s stub on credential/s Office Staff appointed date applied for. TCC and get the document/s.

470

Fees vary Total based on the 1 hour transaction.

471

24. Request for Library Referral Letter A referral letter is needed for students and faculty to use the library services of another school or institution.

Office or Division Tagbilaran City College-Library Classification Simple G2C-Government to Citizen Type of Transaction G2G-Government to Government Who May Avail TCC Students, Faculty and Staff Checklist Of Requirements Where To Secure  Valid TCC ID  Client Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Log in referral 1. Conduct None 5 minutes College request details. reference Librarian interview and TCC prepare a referral letter. 2. Receive 2. Release None 5 minutes College referral letter. referral letter to Librarian client. TCC Total None 10 minutes

472

25. Testing This utilizes standardized mental ability, aptitude, personality, interest, adjustment, and other tests, to evaluate students’ intelligence, skills, and abilities.

Office or Division Tagbilaran City College-Guidance Office Classification Simple G2C-Government to Citizen Type of Transaction G2G-Government to Government Who May Avail TCC Students Checklist Of Requirements Where To Secure  None Fees To Be Processing Person Client Steps Agency Action Paid Time Responsible 1. Prepare 1.1. Make sure None 2 minutes Guidance needed that all test-takers Staff/ requirements have the needed Guidance (pen and pencil) requirements Counselor for the scheduled (pen and pencil). TCC Testing Exam. 1.2. Provide None 10 minutes Guidance instructions and Staff/ guidelines before, Guidance during and after Counselor taking the test. TCC 2. Take the test 2. Observe the None 45 minutes Guidance and complete the test-takers. Counselor test provided on TCC the scheduled date and time. 3. Submit 3. Collect all None 3 minutes Guidance completed booklets and Counselor answer sheets answer sheets. TCC and booklets. Total None 1 hour

473

Feedback and Complaints Mechanism

FEEDBACK AND COMPLAINTS MECHANISM How to send a feedback? Answer the Customer Feedback Form and/or feedback chips to be provided by the personnel in-charge in the office at the Public Assistance Complaint Desk (PACD) and put it in the feedback and complaint drop box.

For the frontline offices (i.e., City Civil Registrar’s Office, Business Permit and Licensing Office, City Assessor’s Office and City Treasurer’s Office), rate their services by clicking the corresponding image on the interactive screen. How feedback is processed? The City Human Resource Management and Development Office (CHRMDO) through its authorized personnel will be the one to open and collect the feedback from each drop box and screen every Friday.

The CHRMDO will consolidate the feedback, verify their nature and refer the same to the office concerned.

Feedback requiring answers are forwarded to the concerned offices and they are required to answer within three (3) days of the receipt of the feedback. The answer of the office is then relayed to the citizen. How to file complaints? To file a complaint against the office concerned, fill out the complaint form which is available at the PACD of the concerned office and drop the filled-out complaint form at the feedback and complaint drop box. How complaints are processed? The CHRMDO opens the feedback and complaint drop box every Friday and evaluates each complaint.

474

Upon evaluation, the CHRMDO shall start the investigation and forward the complaint to the relevant office for their explanation. The CHRMDO will give the feedback to the client. Contact Information of ARTA, PCC, CCB ARTA: 8-478-5093 [email protected] PCC: 8888 [email protected] CCB: 0908-881-6565 [email protected]

475

List of Offices

Office Address Contact Information City Mayor’s Office 3rd Floor, New City Hall 412 – 2222 Building, Corner J.A. Clarin local 102 / 101 / 100 & Calceta Streets, telefax 501 – 9350 Barangay Cogon, Tagbilaran City 6300 City Mayor’s Office – City 2nd Floor, New City Hall 412 – 2222 Information and Building, Corner J.A. Clarin local 104 / 103 Technology Division & Calceta Streets, Barangay Cogon, Tagbilaran City 6300 City Mayor’s Office – 1st Floor, New City Hall 412 – 2222 Barangay Affairs and Building, Corner J.A. Clarin local 106 / 105 Constituency Division & Calceta Streets, Barangay Cogon, Tagbilaran City 6300 City Mayor’s Office – 1st Floor, New City Hall 412 – 2222 Public Employment Building, Corner J.A. Clarin local 118 Services Office & Calceta Streets, Barangay Cogon, Tagbilaran City 6300 City Mayor’s Office – Tagbilaran City Tourism 412 – 2222 Tourism Section Information Center, local 167 Alfonso Uy Street, Dao Market, Barangay Dao, Tagbilaran City 6300 City Mayor’s Office – City Bohol Agricultural 412 – 2222 Events, Culture and Arts Promotion Center, J.A. local 153 Section Clarin Street, Barangay Cogon, Tagbilaran City 6300 City Mayor’s Office – 1st Floor, New City Hall 412 – 2222 Business Permit and Building, Corner J.A. Clarin local 108 / 107 Licensing Office & Calceta Streets, Barangay Cogon, Tagbilaran City 6300 City Mayor’s Office – City 3rd Floor, New City Hall 412 – 2222 Youth Development Office Building, Corner J.A. Clarin local 215 & Calceta Streets,

476

Barangay Cogon, Tagbilaran City 6300 City Vice-Mayor’s Office 2nd Floor, New City Hall 412 – 2222 Building, Corner J.A. Clarin local 150 / 149 & Calceta Streets, Barangay Cogon, Tagbilaran City 6300 Office of the Sangguniang 2nd Floor, New City Hall 412 – 2222 Panlungsod Secretary Building, Corner J.A. Clarin local 170 / 173 & Calceta Streets, Barangay Cogon, Tagbilaran City 6300 City Administrator’s Office 2nd Floor, New City Hall 412 – 2222 Building, Corner J.A. Clarin local 141 / 142 & Calceta Streets, Barangay Cogon, Tagbilaran City 6300 City Accountant’s Office 3rd Floor, New City Hall 412 – 2222 Building, Corner J.A. Clarin local 137 / 138 / 136 & Calceta Streets, Barangay Cogon, Tagbilaran City 6300 City Agriculture and City Agriculture and 0945-163-1299 / 0945- Veterinary Office Veterinary Office, Purok 1, 981-2404 Barangay Tiptip, Tagbilaran City 6300 City Assessor’s Office 1st Floor, New City Hall 412 – 2222 Building, Corner J.A. Clarin local 109 / 110 & Calceta Streets, Barangay Cogon, Tagbilaran City 6300 City Budget Office 3rd Floor, New City Hall 412 – 2222 Building, Corner J.A. Clarin local 144 / 145 / 143 & Calceta Streets, Barangay Cogon, Tagbilaran City 6300 City Civil Registrar’s Office 1st Floor, New City Hall 412 – 2222 Building, Corner J.A. Clarin local 122 / 121 & Calceta Streets, Barangay Cogon, Tagbilaran City 6300

477

City Disaster Risk Basement, New City Hall 411 – 2222 Reduction and Building, Corner J.A. Clarin local 111 / 112 / 119 Management Office & Calceta Streets, Barangay Cogon, Tagbilaran City 6300 City Economic Enterprise Tagbilaran City Tourism 412 – 2222 Office Information Center, local 140 Alfonso Uy Street, Dao Market, Barangay Dao, Tagbilaran City 6300 City Engineer’s Office Tagbilaran City Engineer’s 412 – 2222 Office, New City Hall local 129 / 128 Compound, Calceta Street, 411 - 4719 Barangay Cogon, Tagbilaran City 6300 City General Services Bohol Agricultural 412 – 2222 Office Promotion Center, J.A. local 180 Clarin Street, Barangay Cogon, Tagbilaran City 6300 City Health Office Tagbilaran City Health 412 – 2222 Office, New City Hall local 132 / 133 Compound, Calceta Street, 411 - 3116 Barangay Cogon, Tagbilaran City 6300 City Human Resource 3rd Floor, New City Hall 412 – 2222 Management and Building, Corner J.A. Clarin local 134 / 135 Development Office & Calceta Streets, 411 - 2177 Barangay Cogon, Tagbilaran City 6300 City Legal Office 1st Floor, New City Hall 412 – 2222 Building, Corner J.A. Clarin local 118 & Calceta Streets, Barangay Cogon, Tagbilaran City 6300 City Planning and 2nd Floor, New City Hall 412 – 2222 Development Office Building, Corner J.A. Clarin local 151 / 152 & Calceta Streets, Barangay Cogon, Tagbilaran City 6300 City Social Welfare and City Social Welfare and 412 – 2222 Development Office Development Office, local 127 / 126 Calceta Street, Barangay 411 - 3128

478

Cogon, Tagbilaran City 6300 City Treasurer’s Office 1st Floor, New City Hall 412 – 2222 Building, Corner J.A. Clarin local 113 / 114 & Calceta Streets, Barangay Cogon, Tagbilaran City 6300 Tagbilaran City College Tagbilaran City College, 411 - 2464 Satellite Road, Barangay Dampas, Tagbilaran City 6300

479