Service and Support Plans for Dynamics® To use the interactive chart: Service and Support Plans for Use this chart to compare Microsoft Dynamics Service Plan for Support Plans for Microsoft Dynamics Microsoft Services Microsoft Services Customer Support and Service Plan benefits Microsoft Dynamics Premier Support Professional Support across Microsoft Dynamics and Assurance Programs. Enhancement Plan Advantage Plan Advantage PLUS Microsoft Software Click on any benefit name or product for a brief (16%) (18%) Plan (25%) Assurance (25%) description.

Roll over the to see entitlement descriptions  Microsoft Dynamics AX for individual benefits.      Microsoft Dynamics NAV     For a tailored description of Microsoft Dynamics SL      Dynamics Customer Support Microsoft Dynamics GP      and Service Plan benefits: Microsoft Dynamics CRM       Visit the Microsoft Dynamics Service Plan Microsoft Dynamics POS benefits home page for a brief description of     benefits based on your purchase or renewal Microsoft Dynamics RMS plans.      If you already have Software Assurance coverage, Service and Support Plan Benefits visit the Volume Licensing Service Center for CustomerSource Access Refer to the Microsoft Refer to the Microsoft the most accurate statement of your current     Services Premier Services Professional benefits. You must be registered to use this tool. Product Releases, Service Packs, Hot Support website for Support website for (www.microsoft.com/licensing/servicecenter/ Fixes, and Tax and Regulatory Updates     details details default.aspx) If you already have Microsoft Unlimited Online Training Dynamics Customer Service Plan coverage, visit     CustomerSource to access your benefits. Transition Investment Credits    Protected List Price    For more on Software Problem Resolution Support Six annual electronic Unlimited electronic Unlimited Web Incidents or telephone support or telephone support and One Telephone Assurance benefits: incidents incidents Incident/$20K of SA spend Visit Microsoft Software Assurance or contact your Microsoft Volume Licensing Reseller. Response Time 3 Hours Severity based Severity based (www.microsoft.com/softwareassurance) Not all SA licenses include Planning Services, 24x7 Problem Resolution Support Severity A cases Severity A cases visit the Volume Licensing Service Center for Managed Community Forums more details.    Cold Backups for Disaster Recovery  For specific terms on Extended Hotfix Support  upgrades and other policy Step-Up Licensing Availability  information: Microsoft Dynamics Lifecycle Services    Review the Customer Services and Support License Mobility     Policy Guide on CustomerSource or contact your partner or Microsoft account manager. Planning Services 

Microsoft provides this material solely for informational purposes and not as an offer. Customers should refer to their agreements and the Terms and Conditions of their Service Plans for a full understanding of their rights and obligations under Microsoft Dynamics Customer Service Plan programs. Customers with questions about this material or their agreements should contact their reseller or Microsoft account manager. Eligibility for Microsoft Dynamics Customer Service Plan benefits varies by offering and region and is subject to change. Final prices and payment terms are determined by agreement between the customer and its reseller. For additional eligibility and current program rules, see the Microsoft Electronic Services Agreement and Customer Services Guide.