CESS SHE Team Final Report 5 Dec 2020[23563]

Impact of SHE TEAM in Telangana State- A Quick Assessment

CENTRE FOR ECONOMIC AND SOCIAL STUDIES (Planning Dept, Govt. of Telangana & ICSSR - Ministry of Education, Govt. of India) Nizamiah Observatory Campus, Begumpet, Hyderabad – 500 016, Telangana, India Phone: 040-23416610-13, 23402789, 23416780, fax: 040-23406808 Email: [email protected], Website: www.cess.ac.in December 2020

This quick study with the objective of ‘Conducting the survey on awareness of the general public about the SHE Team, and also to obtain opinion from the victims to know the impact of SHE Team and enhance its services in more successful way’ has been entrusted to Centre for Economic and Social Studies by the Women Safety wing of the Police Department. The study was organised and the report prepared by a team of researchers at CESS : P. Prudhvikar Reddy, Sriparna Banerjee and Vasanth Kumar. E Revathi, Director and Professor was advisor for the study. Data analysis was done by D Sreerama Raju and technical support was given by SB Technologies.

INDEX SL.NO Content Page No 1 Executive Summary 1 -3 2 Impact of SHE TEAMS in Telangana State 4 -7 A Quick Assessment a) Introduction 4 b) Context/ Background of the Study 5 c) Objectives of the Study 6 d) Methodology 6 e) Methods for Data Collection 6 f) Data Collection Tool 6 g) Target Group 6 h) Location of the Study 7 3 Level of Awareness among General Public on SHE Team 8- 23 a) Profile of the Respondents 8 b) Awareness about SHE Team 10 c) How the Respondents approached SHE Team 14 d) Location of SHE Team 15 e) Location of SHE Team 15 f) About the work of SHE Team 16 g) Reasons for choosing a channel to contact SHE team 18 h) Reasons for not approaching SHE Team 19 i) Status of complaints 19 j) Perception of Respondents on SHE Team 20 k) Perception of Respondents on harassment on women 21 4 Impact of SHE Team–Victims Perspective 24-34 a) Profile of the respondents 24 b) Medium/ Channel of awareness about SHE Team 25 c) Mode of approach to SHE Team 26 d) Respondents’ experience (about behaviour and attitude of SHE 28 Team) e) Status of Complaint filed by the victims 30 f) Rating of SHE-Team 32 g) Challenges faced by the Respondents in the entire process 33 h) Suggestions for better functioning 34

Graphs SL.NO Content Page No 1 Number of Respondents by Gender and District 8 2 Respondents by Occupation 9 3 Respondents Reporting awareness about SHE Team by 11 Source 4 Age group wise reporting on source of awareness about SHE 12 Team 5 Respondents reporting on dress code of SHE Team 13 members 6 Respondents Reporting on SHE Team is working for 14 7 Respondent age group wise reporting on Mode to Approach 14 SHE Team 8 Respondents aware about SHE Team unit location 15 9 Gender wise % of Respondents opined about the work of 17 SHE Team 10 Respondents on Mode of Approach to SHE Team 18 11 Respondents reporting on the reasons for selecting the mode 19 of approach

12 Response showing Reasons for not approaching SHE Team 19 13 Reporting that their complaint was RESOLVED 20 14 Respondents stating that SHE Team is necessary and SHE 21 Team has brought confidence among women

15 Respondents perceived on number of cases on women 22 harassment after lunch of SHE Team 16 Respondents perceived on number of cases on women 22 harassment after lunch of SHE Team Impact of SHE Team–Victims Perspective 1 Percentage of Respondents by Occupations 24 2 Respondents on medium of awareness about SHE T 26 3 Mode of approach to SHE Team 27 4 Victims' experience on behaviour and attitude of SHE Team 28 5 Percentage of Respondents by nature of complaint 29 6 Status of Complaint filed by the Victims 31 7 Percentage of respondents reporting on type of disposal of 32 complaint 8 Respondents rating their overall experience with SHE Team 33

Tables SL.NO Content Page No 1 Number of Respondents by Gender, age group and by 9 District 2 Respondents by Occupation and by District 10 3 Respondents Aware about SHE Team 11 4 Respondents reporting aware about SHE Team through the 12 following Channels 5 Respondents Reporting on what the SHE Team 12 6 Respondents reporting on Who can approach SHE team 13 members 7 Respondents aware that "Who are all working in SHE team 16 7.1 Respondents aware that "Who are all working in SHE team 16 8 Respondents Opined about the work of SHE team 16 8.0 Perception of Respondents on overall functioning of SHE 23 Team 8.1 District wise Perception of Respondents on overall 23 functioning of SHE Team (%) Table Impact of SHE Team–Victims Perspective No 1 Number of Respondents by age group and by Police 24 Commissionerate 2 Percentage of Respondents by Occupation 25 3 Percentage of Respondents on medium on awareness about 26 SHE Team 4 Percentage of Respondents on mode of approach to SHE 27 Team 5 Percentage of Respondents by nature of complaint 29 6 Number of respondents and nature of complaint by age group 30 7 Number and % of Respondents reporting on the status of their 31 complaint 8 Respondents reporting on the Type of disposal of their 32 complaint 9 Number of Respondents rating their experience as `not 33 satisfied’ and reasons for poor rating

Executive Summary 'SHE' Team was launched on 24th October 2014 in Hyderabad City as part of the Telangana State Government’s vision of providing a totally safe and secure environment for women within the larger concept of friendly policing. In view of the resounding success of SHE Team in Hyderabad City, it was extended to Cyberabad and thereafter in the entire state of Telangana from April 1st 2015. The aim of SHE Team, is not only to curb harassment against women but also to correct misguided youth and make them aware of the consequences of their behaviour. It is now more than five years that the SHE Team is in action throughout the state and now the concerned department is interested to do an assessment on the performance of the SHE team across the state to improve the performance of the initiative and also to know the requirement of the women. Against this backdrop, the following objectives are set for impact assessment of SHE Team.

The main objective is to assess the level of awareness among general public about the SHE Team in four districts of Hyderabad, Rangareddy, Medchal-Malkajgiri and Yadadri Bhuvanagiri which fall under three police Commisionarates (Hyderabad, Cyberabad and Rachakonda) and to understand the perception of victims about SHE Teams and its effectiveness to stop crime against women.

Since it is a quick study, the data on awareness of general public was collected through an online survey and a total of 776 have participated in the survey. Information from victims was collected through direct interview duly following the research ethics and in all 314 victims have participated. More number of students followed by private employees, professionals and homemakers in that order have participated in the online survey and highest number of participants are in the age group of 21 to 35 years. Majority of the victims who participated in the survey are also in the age group of 25 to 35 years and among them, private employees are high in number.

Awareness of general public about SHE Team  Overall, 89% are aware about SHE team; but 23% from the age group below 20 years are not aware about SHE Team.

 Level of awareness on the presence of SHE Team is hovering around 89-90% in the sample districts except Rangareddy where 86% are aware

 Awareness programmes and social media are playing a vital role in creating awareness, though awareness programmes are the biggest source across all districts, location (rural/urban) and age-groups.

 Most of the respondents are aware through more than one channel and there is need to explore electronic media more.

 Almost all (93%) are aware that SHE Team is a unit of Telangana Police, however 7% from Hyderabad and 10% from Rangareddy districts are not aware what the SHE team is.  98% observed that only women can approach SHE Team and around 60% expressed that SHE Team members are in civil dress.

 Direct walk-in followed by dial 100 and WhatsApp are the major channels used to approach SHE team and most of them used more than one channel

 Not many respondents are aware about the issues SHE Team deals with, who are all working in SHE Team and only 23% of the respondents are aware about the correct location of SHE Team Units.

 One third felt the need to approach SHE Team but restrained to do so because they either don’t want to make it an issue, or not aware where to lodge a complaint and some others had a fear to give a complaint.

 84% of complaints are resolved and it varied from district to district and in Hyderabad, 23% are yet to be resolved

 92% of respondents revealed that they would recommend their peers/friends to approach SHE team when needed

 Three fourths of the respondents opined that SHE Team had brought changes in the image of police as ‘Citizens’ Friendly Policing’.

 Harassment on women has reduced after launch of SHE team as perceived by 58% of the respondents and 74% rated the performance of SHE Team as excellent or good Victims’ perspective  Almost half of the respondents came to know about SHE Team from their friends and relatives. Print media and awareness programme in that order have also played a significant role in increasing awareness about SHE Team.

 Most of the victims have preferred to approach SHE Team through WhatsApp number or they have directly walked in to the SHE Team Office

 Overall, 19 out of 314 victims faced difficulties with SHE Team and of these two thirds are from Hyderabad.

 16% each in Hyderabad and Rachakonda reported that officers made them to wait for long in Hyderabad and woman officer was not there at the time of complaint in Rachakonda.

 Teasing and misbehaving followed by passing lewd comments in public places are reported from Hyderabad while harassment over phone followed by passing lewd comments in Cyberabad and Rachakonda.

 271 out of 314 complaints have been resolved by SHE Team and this varied across areas i.e. Cyberabad (92%), followed by Hyderabad (88%) and Rachakonda (75%).

 Almost 66% of the cases were disposed-off by warning the culprits

 Almost one third of total complaints from Rachakonda have been registered as FIR

 Out of 314, 39% rated their experience with SHE Team as excellent while another 47% rated as good and 10% as satisfactory while around 4% have rated their experience as not satisfactory and poor.

 A quarter of the dissatisfied respondents did not want to share their experience while in case of others either their complaint was ignored or they did not receive proper response or problem was not solved.

 An overwhelming percentage (92%), i.e. 288 respondents shared that they have not faced any challenges as such in the entire process starting from approaching the SHE Team till the complaint was resolved.

 Out of the total 314, 162 respondents shared that they were happy the way SHE Team is functioning and the rest of the respondents had shared their suggestion and majority of the them had voiced for more awareness programme on SHE Team especially in rural areas, more surveillance in public places and increased awareness through social media.

Conclusions Over the last years, SHE Team has established its presence as one of most important initiative from the State to ensure safety and security of women especially in public places. A large number of general publics are aware about SHE Team and about different channels to approach SHE team. Awareness programmes of SHE Team and social media are playing a vital role in creating awareness but use of the electronic media through visuals and short skits need to be explored. The study highlighted public perception that SHE team members are working for the protection of women. Significant numbers felt the need to approach SHE team and finally did not approach for various reasons like: not aware about where to lodge a complaint and fear of filing a complaint which require attention to create confidence among people and more awareness about the functioning of the SHE team. It is heartening to note that overall experience of the respondents is in line with the behavioural protocol mentioned in the SoP of SHE team but the evidence also shows that some people have faced difficulties with SHE Team and there is need to ensure that even such minor incidents should not recur. Analysis flown from the study reveals the necessity of targeting the students through awareness programmes. In addition, awareness programme should include the location of SHE team, dress code of members working in SHE team and the cases dealt by SHE team.

Impact of SHE TEAM in Telangana State A Quick Assessment

INTRODUCTION

Women safety has to be world’s priority. It’s important for everyone - from the government to corporates and individuals – to join hands to make India a safer place for women to work and live1. A cursory look at the crimes against women in the last few years, there seems that safety and security of women are at stake. As we can literally observe that crimes against women occur every minute in India. Each day a single woman, a girl child, a young girl, a mother and women from all walks of life are being assaulted, molested, and violated. The streets, public transport, public spaces, in particular, have become the territory of the perpetrators. There are certain common crimes against women such as rape, dowry deaths, sexual harassment at home or workplace, kidnapping and abduction, cruelty by husband, relatives, assault, child and sex, trafficking, attack, child marriages and many more.

The dreams of people of Telangana to live in a state of their own and to develop it in accordance with their hopes and aspirations came to a reality on the historic day of 2nd June 2014. The state of Telangana, the youngest Indian state, looks ahead at a bright future for itself and its citizens. The State believes that investment in the rights and wellbeing of all section of citizens with a special focus on the weaker sections – regardless of the child’s gender, caste, class, religion, economic background, disability or any other status, is the fundamental building block for achieving the state’s and the world’s shared vision of the future. In order to achieve this vision, the aim of the Government is to reinvent Telangana and to reorient the policies and schemes, to address the felt needs of the people residing in all the districts of the state with the special focus on safety and security of women and children and the State follows zero tolerance policy towards women safety.

Just after the state bifurcation, the Government of Telangana State, vide G.O. Ms. No. 01 Women, Children, Disabled & Senior Citizens (Schemes) Department, dated 02-09- 2014, had constituted a Committee consisting of senior officers from different services to suggest measures for effective implementation of various legislations meant for safety and security of girls and women in the Telangana State and also give suggestions on the further policy changes / steps required in this direction. 'SHE' Teams were launched on

1 https://yourstory.com/2019/01/visualising-women-safety-2019-india-do-better

24th October 2014 in Hyderabad City as part of the Telangana State Government’s vision of providing a totally safe and secure environment for women within the larger concept of ‘friendly policing’. In view of the resounding success of SHE Teams in Hyderabad City, it was replicated initially in Cyberabad and thereafter in the entire state of Telangana from April 1st 2015. The aim of SHE team, is not only to curb harassment against women but also to correct misguided youth and make them aware of the consequences of their behaviour.

Context/ Background of the Study

The program of SHE teams was launched with the aim to curb harassment of women in public places, to nab offenders who harass women through phone calls, messages E- mails, Social Media and so on and to help women to get immediate Police support and ensure their safe travel. The team consists of an officer of the rank of a Sub-Inspector of Police, a lady constable and 2-3 male constables. The MODUS OPERANDI of team includes identification of hotspots where cases of harassments are taking place, the teams move in such identified locations and observe the behaviour of the eve teasers, the activities of the eve treasures are recorded through a discreet camera, the eve teasers caught by the team and brought to the police station, filing of FIR for serious cases and correct misguided youth and make them aware of the consequences of their behaviour through counselling for petty cases and facilitating healthy environment for women by identifying the hotspot and nabbing the culprits.

It is now more than five years that the SHE Team is in action throughout the state and now the concerned department is interested to do an assessment on the performance of the SHE team across the state to improve its performance and also to know the requirement of the women. Hence, SHE Team has approached CESS, an autonomous research organization conducting inter disciplinary research in analytical and applied areas of social sciences, encompassing socio-economic and other aspects of development, to come out with a proposal on the assessment of the SHE Team in the State. The impact assessment will facilitate the SHE Team to take corrective steps for better functioning.

Against this backdrop, the following objectives are set for impact assessment of SHE Team.

Objectives of the Study

1. To assess the level of awareness among general public as well as targeted population groups about the SHE Team in four districts which fall under three police Commisionarates (Hyderabad, Cyberabad and Rachakonda). 2. To understand the perception of victims about SHE Teams and its effectiveness to stop crime against women from the geographical coverage of three police Commissionerates mentioned above.

Methodology This was an explorative study to develop understanding on functioning of the SHE team in the State. Mixed-methodology i.e. both quantitative and qualitative research components was used to collect the information from Key Informants. This methodology was deemed most appropriate because of the variety of questions under the study subject.

Methods for Data Collection Accordingly, the study involved both the quantitative and qualitative techniques with the qualitative approach being the dominant one. Semi structured interview schedules were developed to collect primary data from the respondents as per the objectives of the study.

Specific data collection tools were designed with due consultations with senior officers of SHE Team for collecting information under each objective including Mobile app/ google forms and in-person interview with the victims.

Data Collection Tools Objective No. 1 Survey through mobile app to know general awareness to know the perception and confidence level of the people Objective No. 2 Interview with the victims to capture their views on impact of SHE Team

Target Group The research population for the study was general public (both male and female) for Objective 1 and victims for Objective 2.

Location of the Study The study was planned to collect data from different geographical coverage of three police Commissionerate (Hyderabad, Cyberabad and Rachakonda Police Commissionerate). The geographical coverage of those three Police Commissionerate was spread across four districts of Telangana State including Hyderabad, Rangareddy, Medchal-Malkajgiri and Yadadri- Bhuvanagiri. The data was collected from respondents across all the four districts.

II Level of Awareness among General Public on SHE Team

Objective: To assess the level of awareness of the SHE Team among general public as well as targeted population groups in different districts i.e. Hyderabad, Medchal—Malkajgiri, Rangareddy, and Yadadri districts.

Ra Profile of the Respondents The data on awareness of general public on SHE team was collected from general public including targeted population such as students, employees, through an online survey. The link was shared widely across the four districts which fall under the geographical coverage of Hyderabad, Cyberabad and Rachakonda Police Commissionerate. Since the data was collected through participation in online survey by the respondents, there was no pre-fixed number for respondents. In all, 776 members participated in the survey.

Within the surveyed districts, highest number of respondents was from Hyderabad (479), followed by Rangareddy (174) and Medchal–Malkajgiri (86). Number of victims interviewed from Hyderabad are more because the cases registered are more. Survey got least participation from Yadadri Bhuvanagiri (37). The data shows more participation from the female than male in the survey. Out of the total, 70% of the respondents were females and rest were males. The data indicates more participation from urban areas across all four districts (Figure-1).

Figure-1 Number of Respondents by Gender and District 900 800 700 600 500 400 300 200 100 0 Rural Urban All Rural Urban All Rural Urban All Rural Urban All Rural Urban All Hyderabad Medchal–Malkajgiri Ranga Reddy Yadadri Bhuvanagiri All

Female Male All

District wise distribution of respondents is given in Table-1 below. 37% of the respondents were from the age group of 21 to 35 years, 29% were below 20 years, 24% respondents were in the age group of 36 to 50 years and remaining 9% fall into the age category of 51 years and above.

Table 1 : Number of Respondents by Gender, age group and by District Medchal– Yadadri Hyderabad Rangareddy All Malkajgiri Bhuvanagiri Age Gender R U All R U All R U All R U All R U All F 18 106 124 1 6 7 18 37 55 3 1 4 40 150 190 <=20 M 5 25 30 2 1 3 3 2 5 0 0 0 10 28 38 All 23 131 154 3 7 10 21 39 60 3 1 4 50 178 228 F 12 113 125 2 18 20 11 25 36 7 15 22 32 171 203 21-35 M 11 43 54 2 10 12 6 9 15 3 1 4 22 63 85 All 23 156 179 4 28 32 17 34 51 10 16 26 54 234 288 F 1 67 68 1 14 15 3 18 21 2 1 3 7 100 107 36-50 M 2 35 37 2 16 18 4 17 21 3 1 4 11 69 80 All 3 102 105 3 30 33 7 35 42 5 2 7 18 169 187 F 2 23 25 0 6 6 3 8 11 0 0 0 5 37 42 >=51 M 3 13 16 0 5 5 2 8 10 0 0 0 5 26 31 All 5 36 41 0 11 11 5 16 21 0 0 0 10 63 73 F 33 309 342 4 44 48 35 88 123 12 17 29 84 458 542 All M 21 116 137 6 32 38 15 36 51 6 2 8 48 186 234 All 54 425 479 10 76 86 50 124 174 18 19 37 132 644 776 Source: CESS field survey 2020 Note: F=Female, M=Male, R=Rural, U=Urban

Occupation wise proportion of participants shows that across all the districts, students had participated in more number (42%) followed by private employees (23%) (Figure-2). Considerable number of professionals and homemakers had also joined the survey.

Figure-2 % of Respondents by Occupation

2.96 0.13 7.47 9.15 4.51 42.01

23.07

10.7

Daily wage worker Govt. employees Homemakers Others

Private employees Professionals Students Unemployed

District wise percentage of respondents by occupation is given in Table-2 which is self- explanatory.

Table-2 Percentage of Respondents by Occupation and by District Medchal Yadadri Occupation Hyderabad Malkajgiri Rangareddy Bhuvanagiri All Daily wage worker 0 1.16 0 0 0.13 Govt. employees 6.26 13.95 6.32 13.51 7.47 Homemakers 6.68 9.3 9.2 40.54 9.15 Others 5.01 4.65 4.02 0 4.51 Private employees 21.5 30.23 23.56 24.32 23.07 Professionals 10.86 17.44 8.62 2.7 10.7 Students 45.93 23.26 45.4 18.92 42.01 Unemployed 3.76 0 2.87 0 2.96 All 100 100 100 100 100 Source: CESS field survey 2020

Most of the survey participants from Hyderabad and Rangareddy districts were students whereas it is private employees and professionals from Medchal–Malkajgiri, and homemakers from Yadadri Bhuvanagiri (Table-2). However, none of the daily wage workers participated in 3 out of four districts and it is insignificant even from Medchal-Malkajgiri. Overall, the participation is in the order of students followed by private employees, professionals, homemakers and government employees.

Awareness about SHE Team Overall, 89% are aware about SHE team and there is not much significant difference on awareness about SHE Team across the districts though 92% from Medchal are aware as against 86% in Rangareddy district. The awareness about SHE Team is highest among the respondents who were in the age group of 36 to 50 years (95%) followed by respondents aged 21 to 35 (94%). It is to note that only 77% respondents from below 20 years of age group are aware about SHE Team. This necessitates, students to be targeted in the awareness creation. Although there was not much significant difference between male and females on awareness about the SHE Team, but females from the age group up to 35 years were more aware about SHE Team than their counterparts from the same age group (Table-3).

Figure-3 shows the percentage of respondents reporting on their source of information about SHE Team. The data reveals that majority of the respondents shared that the awareness programmes conducted by SHE team topped the list irrespective of all age groups across all the districts. Social media is also playing a vital role in creating awareness about SHE Team. Almost 23% of the respondents said that they came to know about SHE Team from the social media. Interestingly, electronic media is in low profile which need to be utilized more as it is an easy mode to access for most of the people including poor. Most of the respondents reported that they are aware about SHE team through more than one channel.

Table-3 Percentage of Respondents Aware about SHE Team District Hyderabad Medchal Malkajgiri Rangareddy Yadadri All Female 79.03 85.71 81.82 50.00 79.47 <=20 Male 76.67 100.00 0.00 0.00 68.42 Total 78.57 90.00 75.00 50.00 77.63 Female 96.00 95.00 94.44 100.00 96.06 21-35 Male 90.74 75.00 93.33 75.00 88.24 Total 94.41 87.50 94.12 96.15 93.75 Female 94.12 93.33 95.24 66.67 93.46 36-50 Male 94.59 94.44 100.00 100.00 96.25 Total 94.29 93.94 97.62 85.71 94.65 Female 96.00 100.00 63.64 0.00 88.10 >=51 Male 93.75 100.00 80.00 0.00 90.32 Total 95.12 100.00 71.43 0.00 89.04 Female 89.47 93.75 86.18 89.66 89.11 All Male 89.05 89.47 84.31 87.50 88.03 Total 89.35 91.86 85.63 89.19 88.79 Source: CESS field survey 2020

Figure-3: % of Respondents Reporting awareness about SHE Team by Source

Word of mouth 3.63

Social media 22.79

Print media (Newspa.. 9.72

Posters 6.1

Hoardings 5.95

Friends 3.63

Electronic media 3.77

Awareness program 43.11

Any other 1.31

0 5 10 15 20 25 30 35 40 45 50

Respondents aged 36 and above in a significant proportion have reported that print media is their source of information about SHE team (Table-4). Respondents who are younger are mostly aware through social media and friends while sources for older aged women are print and electronic media. Awareness programmes however are the biggest source of knowing about the SHE Teams across all districts, location (rural/urban) and age-groups.

Table-4 Percentage of Respondents reporting aware about SHE Team through the following Channels Districts Age-group Channels Hyd MM RR YB Total Rural Urban <=20 21-35 36-50 >=51 Any other 1.64 1.27 0.67 0 1.31 0.92 1.38 1.69 0.74 2.26 0 Awareness program 42.29 44.3 44.97 42.42 43.11 48.62 42.07 51.41 43.7 37.29 33.85 Electronic media 3.27 3.8 6.04 0 3.77 0.92 4.31 1.13 2.96 7.91 3.08 Friends 4.21 5.06 0.67 6.06 3.63 1.83 3.97 4.52 4.07 2.26 3.08 Hoardings 7.01 5.06 2.68 9.09 5.95 3.67 6.38 3.39 5.19 9.6 6.15 Posters 6.07 5.06 5.37 12.12 6.1 5.5 6.21 6.21 5.93 6.21 6.15 Print media 10.28 10.13 8.05 9.09 9.72 8.26 10 5.08 5.93 11.86 32.31 Social media 21.03 25.32 27.52 18.18 22.79 28.44 21.72 22.6 27.78 19.21 12.31 Word of mouth 4.21 0 4.03 3.03 3.63 1.83 3.97 3.95 3.7 3.39 3.08 Source: CESS field survey 2020 Note: Hyd=Hyderabad; MM=Medchal-Malkajgiri; RR=Rangareddy; YB=Yadadri Bhuvanagiri

Figure-4: % Age group wise reporting on source of awareness about SHE Team

Any other Electronic media Word of mouth Friends <=20 21-35 36-50 >=51 Hoardings Posters Print media Social media Awareness program

0 20 40 60 80 100 120 140 160 180

Irrespective of the districts, 93% of respondents from those who are aware about SHE Team, observed that SHE Team is a unit of Telangana Police. However, 3% reported that SHE Team is a unit of SHG and 2% respondents reported that it is an NGO (Table-5). Around 7% from Hyderabad city are not aware exactly what the SHE team is (answers other than unit of police), thus necessitating the need of continuous awareness among the people.

Table-5 Percentage of Respondents Reporting on what the SHE Team is: Description Hyderabad Medchal Malkajgiri Rangareddy Yadadri All A NGO 2.57 0 2.01 0 2.03 Unit from police 92.99 97.47 89.93 100 93.18 An Unit of SHG 2.57 2.53 5.37 0 3.05 Don’t know 1.64 0 2.01 0 1.45 None of the above 0.23 0 0.67 0 0.29 Source: CESS field survey 2020

Overall, it is to note that 60% of the respondents were aware about SHE Team’s presence in civil dress while 25% opined that SHE Team members are in uniform and 15% shared that they were not aware about the dress code of SHE Team members (Figure-5). Responses on dress code vary across districts.

Figure-5: % of Respondents reporting on dress code of SHE Team members

24.67 Total 15.38 59.94 30.3 YB 6.06 63.64 19.46 RR 16.11 64.43 25.32 MM 10.13 64.56 25.93 Hyd 16.82 57.24

0 10 20 30 40 50 60 70

Uniform Don’t know Civil Dress Note: Hyd=Hyderabad; MM=Medchal-Malkajgiri; RR=Rangareddy; YB=Yadadri Bhuvanagiri

The data reveals that 98% of the respondents including 97% from Rangareddy, 98% from Hyderabad and 100% from both Yadadri Bhuvanagiri and Medchal-Malkajgiri had the opinion that only women can approach SHE Team and only 1% of the total respondents have observed that the men can also approach SHE Team. Table-6 below shows district wise data on public perception on who can approach the SHE Team.

Table-6 Percentage of Respondents reporting on Who can approach SHE team members Hyd MM RR YB All Bot Bot Bot Bot F M h F M Both F M h F M h F M h

Elderly 0.33 0.82 0.47 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.21 0.49 0.29

Men 0.65 1.64 0.93 0.00 0.00 0.00 2.83 0.00 2.01 0.00 0.00 0.00 1.04 0.97 1.02 Student s 0.33 0.82 0.47 0.00 0.00 0.00 1.89 0.00 1.34 0.00 0.00 0.00 0.62 0.49 0.58 100. 100. Women 98.7 96.3 98.1 100.0 100.0 100.0 95.3 100.0 96.6 100.0 0 0 98.1 98.1 98.1 Note: Hyd=Hyderabad; MM=Medchal-Malkajgiri; RR=Rangareddy; YB=Yadadri Bhuvanagiri

The study also highlighted public perception that SHE team members are working only for the protection of women. The data shows that 98% respondents across all the districts opined that SHE Team works exclusively on women issues and only 1% of the total respondents from Hyderabad and Rangareddy districts said that SHE Team also works on men issues. All the respondents from Yadadri Bhuvanagiri and Medchal-Malkajgiri had the opinion that SHE Team is only working for women and women only can approach SHE Team.

Figure-6: % of Respondents Reporting on SHE Team is working for

YB 100.00 RR 97.86 MM 100.00 HYD 98.29 0.00 20.00 40.00 60.00 80.00 100.00 120.00

Women Men Don’t kno

Note: Hyd=Hyderabad; MM=Medchal-Malkajgiri; RR=Rangareddy; YB=Yadadri Bhuvanagiri

How the Respondents approached SHE Team Study reveals that most of the respondents across all the four districts approached SHE Team through more than one channel. The highest responses to approach SHE Team is through direct walk-in to the office of SHE Team, followed by dialling the emergency number 100 and contacting SHE Team directly through WhatsApp. This indicates that the WhatsApp number of districts wise SHE Team contacts had been shared widely and public were aware about the number apart from the traditional mode of approaching. Highest responses on contacting through WhatsApp number came from Medchal-Malkajgiri, followed by Hyderabad, Yadadri Bhuvanagiri and Ranga Reddy. 8% of respondents each from Hyderabad, Rangareddy and Medchal-Malkajgiri were also aware of approaching SHE Team through HAWK Eye, a mobile app from Telangana Police to report cases on violence against women (Figure-7).

There is no significant difference from rural and urban areas in terms of approaching SHE Team and people from both the areas shared that SHE Team can be reachable through direct walk-in and dialling 100, but surprisingly the data indicated that the rural people (12.04%) were more aware of HAWK Eye than urban residents (7.50%).

Figure-7: % of Respondent age group wise reporting on Mode to Appraoch SHE Team

WhatsApp Twitter HAWK Eye Facebook E-Mail Direct walk into SHE Team office Dial 100 Any other

0.00 10.00 20.00 30.00 40.00 50.00 60.00

Age group >=51 Age group 36-50 Age group 21-35 Age group <=20

The data shows that all the age groups are aware about more than one mode to approach SHE- Team. The common responses are direct walk-in to the SHE Team office, contacting through 100 dial and approaching through WhatsApp. It is to note that a significant number of respondents across all age groups were aware about HAWK EYE whereas only very few respondents were aware that they can also approach SHE Team through E-mails, twitter and Facebook.

Location of SHE Team The data reveals that 43% responded that the SHE Team office is located in the police station, while 35% of the respondents are not aware about the SHE Team office in their area and only 23% of the respondents reported that SHE Team office is not in the police station, rather outside of the police station i.e., SHE Team has separate office. Across the four districts 51% of the respondents from Medchal-Malkajgiri and 49% of the respondents from Yadadri Bhuvanagiri have marked police station as the office of the SHE Team. Similarly, 41% and 44% respectively from Hyderabad and Rangareddy also shared that the SHE Team office is located in police station. Figure-8 below shows that there is no significant difference between gender wise responses on SHE Team unit location. Thus, there is need to highlight about this in the awareness programmes conducted by SHE team.

Figure-8: % of Respondents aware about SHE Team unit location 50.00 45.00 40.00 35.00 30.00 25.00 20.00 15.00 10.00 5.00 0.00 Female Male Total

Don’t Know in the police station Not in the police station

Who are all working in SHE Team? It is to note that 58% of the respondents from all the geographical locations thought that both male and female officers are working in the SHE Teams (Table-7.0). The response slightly varied across districts i.e. Yadadri Bhuvanagiri (67%) followed by Hyderabad (59%), Ranga Reddy (57%) and Medchal-Malkajgiri (53%). The data also indicates that a significant number of respondents from Medchal-Malkajgiri (46%), Hyderabad (41%) and Ranga Reddy (40%) had the

20 perception that only women officers are working in SHE Team (Table-7.1). It is therefore necessary to prioritise these issues in the awareness material.

Table-7.0: Percentage of Respondents aware that "Who are all working in SHE team" Category Female Male Total Both 60.46 52.43 58.06 Men 1.04 1.94 1.31 Women 38.51 45.63 40.64 Total 100.00 100.00 100.00 Source: CESS field survey 2020

Table-7.1: Percentage of Respondents aware that "Who are all working in SHE team" Hyderabad Medchal-Malkajgiri Rangareddy Yadadri F M Total F M Total F M Total F M Total Both 60 56 59 53 53 53 63 42 57 69 57 67 Men 0 1 0 0 3 1 2 5 3 8 0 6 Women 40 43 41 47 44 46 35 53 40 23 43 27 Total 100 100 100 100 100 100 100 100 100 100 100 100 Source: CESS field survey 2020

About the work of SHE Team The data indicates that 47% of the total respondents are aware that SHE Team works to prevent harassment over phone and social media and 37% of the total respondents shared that SHE Team works to prohibit eve teasing and harassment of girls and women in public places. It is to note that a significant number of respondents mentioned that SHE Team also handles kidnapping cases and even 6% of the respondents said that SHE Team unit also works on theft complaints. Not many people are aware that SHE Team is also working to prevent stalking, inappropriate touching of women in public places etc (Table-8).

Table-8: Percentage of Respondents Opined about the work of SHE team Tot To To To F M al F M tal F M tal F M tal F M Total Eve teasing and harassment of girls & women 33 30 32 27 26 27 34 30 33 23 43 27 32 30 31 Harassment over phone and social media 47 53 49 41 56 47 41 40 40 50 43 48 45 50 47 Inappropriately touching of women in public 1 0 0 0 0 0 1 0 1 0 0 0 1 0 0 Kidnapping cases 14 6 11 27 6 18 14 21 16 19 14 18 15 9 13 None of the above 0 2 1 2 0 1 3 0 2 0 0 0 1 1 1 Stalking 0 1 0 2 0 1 2 0 1 0 0 0 1 0 1 Theft complaint 6 9 7 0 12 5 6 9 7 8 0 6 5 9 6

Total 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100

Women from Rangareddy district had reported highest number of responses on SHE Team saying that it is working to stop harassment over phone and social media, whereas highest number of men from Medchal-Malkajgiri have reported on the same. Whereas highest number of males from Yadadri Bhuvanagiri and females from Ranga Reddy districts had reported that SHE Team is working to prevent eve teasing and harassment of girls and women in public places (Figure-9).

Figure-9: Gender wise % of Respondents opined about the work of SHE Team

Theft complaint

Stalking

None of the above

Kidnapping cases

Inappropriately touching of women in pub

Harassment over phone and social media

Eve teasing and harassment of girls & wo

0.00 10.00 20.00 30.00 40.00 50.00 60.00

All Male Female

The study has also captured data on respondents who had ever thought of approaching SHE team and the respondents who felt the need to approach but had not approached for various reasons. The data reveals that 30% of the total respondents had ever thought of approaching SHE Team and they have approached whereas 32% of the respondents shared that they felt the need to approach to SHE Team but had not approached for various reasons and rest said they never thought of approaching SHE Team. The highest number of respondents reported from Yadadri Bhuvanagiri followed by Medchal-Malkajgiri who had the thought of approaching SHE Team. The age group wise responses from all the districts on respondents reporting on ever thought of approaching SHE Team and mode of approach shows that a large number of respondents below the age of 20 years from Hyderabad district were using WhatsApp (29%) and HAWK Eye (14%) as a mode to approach SHE Team in comparison with other study districts.

There is a significant difference between the responses of male and female respondents on their mode of approach to contact the SHE Team. Male respondents had mostly directly walked

22 in to SHE Team office whereas a significant number of female respondents had contacted SHE Team members through WhatsApp, beside directly walk-in to SHE Team office. HAWK Eye is also popular among women than men as a mode of approach to SHE Team (Figure 10).

Figure-10: % of Respondents on Mode of Appraoch to SHE Team

17.78 WhatsApp 7.41 22.22

2.22 HAWK Eye 0.00 3.17

58.89 Directly walk SHE Team office 70.37 53.97

18.89 Dial 100 22.22 17.46

2.22 Any other 0.00 3.17

0.00 10.00 20.00 30.00 40.00 50.00 60.00 70.00 80.00 All Male Female

Reasons for choosing a channel to contact SHE team Most of the respondents (40%) shared that they had chosen the particular mode to approach the SHE Team because of the reason of confidentiality while 37% of the respondents shared that they had chosen the particular mode since it was the easy mode for them to approach the SHE Team. 23% of the respondents chose a particular mode to approach SHE Team believing that would be more effective. It is to note that a greater number of females had considered the easy mode while approaching SHE Team whereas majority of the males were decided about the mode on confidentiality ground (Figure-11).

Figure-11: % of respondents reporting on the reasons for selecting the mode of approach 120.00 100.00 Confidential Easy Effective 80.00 60.00 40.00 20.00

0.00

Total Total Total Total Total

Male Male Male Male Male

Female Female Female Female Female Hyd MM RR YB All Reasons for not approaching SHE Team The study had also captured that 32% of the respondents shared that they felt the need to approach the SHE Team and finally had not approached for various reasons. While asking about the reasons for not approaching the SHE Team even when they felt the need to approach, 46% expressed that they did not want to make an issue by complaining while 31% shared that they were not aware about where to complaint and 18% said they had a fear in lodging complaint. It is to note that 4% of the respondents said although they wanted to complaint but their parent/ family prevented them to lodge a complaint (Figure-12).

Figure-12: % of Response showing Reasons for not approching SHE Team 4.14

18.05 31.36

46.45

Did not know where to complaint Do not want to make an issue Fear in complaining Parents prevented me

Status of complaints

About 84% of the respondents including 89% male and 81% female reported that their complaints were resolved by the SHE Team. All the respondents who had approached

SHE Team from Yadadri Bhuvanagiri and all the male respondents from Medchal- Malkajgiri reported that their complaints were resolved by the SHE Team whereas only 69% females from Hyderabad and 60% males from Rangareddy had reported their complaints had been resolved by the SHE Team (Figure-13). Considerable proportion of complaints from Hyderabad and Rangareddy were not resolved and it requires a further in-depth investigation.

FIGURE-13: %REPOTING THAT THEIR COMPLAINT WAS

RESOLVED

100.00 100.00 100.00 100.00

93.33 93.33

88.89

86.67

85.00

83.52

81.25

80.00

77.27

68.97

60.00

MALE MALE MALE MALE MALE

TOTAL TOTAL TOTAL TOTAL TOTAL

FEMALE FEMALE FEMALE FEMALE FEMALE HYD MM RR YB ALL

Perception of Respondents on SHE Team 92% of respondents revealed that they would recommend their peers/friends to approach SHE team when needed, including 94% female respondents and 89% male respondents. 24% of the total respondents were reported to be aware about incidence where their friend or family members had already approached the SHE Team. It is to note that 75% respondents including 81% males and 73% females reported that the launch of SHE team had brought changes in the image of police as citizens friendly policing. In the district wise responses, highest number of males from Rangareddy and highest number of females from Medchal-Malkajgiri responded positively on changes in the image of police as citizens friendly policing. Study revealed that 98% of respondents stated that the concept of SHE team was necessary and 73% respondents including 70% female

25 and 80% male opined that SHE Team had brought confidence among women (Figure- 14).

Figure-14: % of respondnets stating that SHE Team is necessary and SHE Team has brought confidence among women 120.00 100.00 80.00 60.00 40.00 20.00

0.00

Total Total Total Total Total

Male Male Male Male Male

Female Female Female Female Female Hyd MM RR YB All % of resondents reporting that the concept of SHE Team is necessary % respondents reporting that SHE Team has brought confidence among women

Perception of Respondents on harassment on women The study elicited the perception of respondents on harassment on women after launch of the SHE Team. It is to note that 58% of respondents had stated that cases relating to harassment on women had drastically reduced or reduced after lunch of the SHE Team while 19% of the respondents had reported that it had not reduced or had not reduced at all. A significant number of the respondents (23%) had not given any response for the question (Figure-15). District wise results reveal that maximum number of respondents from Yadadri Bhuvanagiri had shared positive perception i.e. the number of cases reduced after launch of SHE Team followed by Medchal-Malkajgiri, Rangareddy and Hyderabad.

The study also captured perception of respondents on overall functioning of SHE TEAM and 74% of the respondents rated the performance of SHE Team as excellent or good and 12% of the respondents had rated average. However, 3% of the total respondents had ranked the SHE Team functioning as poor. Figure-16 shows gender wise responses on SHE Team functioning which is self-explanatory.

Figure-15: % of respondents perceived on number of cases on women harassment after lunch of SHE Team 45.00 42.23

40.00 36.57 Female Male Total 34.16 35.00

29.61 30.00 28.36

25.00 23.08 21.48

20.00 18.01 16.02 14.51 15.00 13.87 10.68 10.00 5.59 4.35 5.00 1.46 0.00 Can’t say Not at all reduced Not reduced Reduced Yes, drastically reduced

Figure-16: % of the respondents rating on overall functioning of SHE Team

2.61 Poor 5.34 1.45

43.25 Good 39.81 44.72

31.06 Excellent 37.38 28.36

10.74 Can’t say 3.88 13.66 Total Male Female

12.34 Average 13.59 11.80

0.00 5.00 10.00 15.00 20.00 25.00 30.00 35.00 40.00 45.00 50.00

Further analysis of the data on district wise respondents rating on SHE Team performance shows that a maximum number of respondents from Medchal-Malkajgiri had rated the SHE Team performance as excellent followed by Yadadri Bhuvanagiri and Hyderabad while maximum number of respondents from Rangareddy had rated SHE Team functioning as good followed by Medchal-Malkajgiri and Yadadri Bhuvanagiri. It is to note that almost 3% of the respondents from Hyderabad had rated SHE Team functioning as poor and 12% respondents from Yadadri Bhuvanagiri had rated as average (Table-8.0 and Table-8.1).

Table-8.0 Perception of Respondents on overall functioning of SHE Team - All the Districts (%) Female Male Total Average 11.8 13.6 12.3 Can’t say 13.7 3.9 10.7 Excellent 28.4 37.4 31.1 Good 44.7 39.8 43.3 Poor 1.4 5.3 2.6 Total 100.0 100.0 100.0

Table-8.1 District wise Perception of Respondents on overall functioning of SHE Team (%) Hyderabad Medchal Malkajgiri Rangareddy Yadadri Bhuvanagiri Perception F M Total F M Total F M Total F M Total Average 12.7 12.3 12.6 6.7 14.7 10.1 11.3 14.0 12.1 11.5 28.6 15.2 Can’t say 16.0 4.9 12.9 11.1 2.9 7.6 11.3 2.3 8.7 0.0 0.0 0.0 Excellent 27.1 43.4 31.8 37.8 29.4 34.2 26.4 27.9 26.8 34.6 28.6 33.3 Good 43.1 32.8 40.2 42.2 52.9 46.8 48.1 48.8 48.3 53.8 42.9 51.5 Poor 1.0 6.6 2.6 2.2 0.0 1.3 2.8 7.0 4.0 0.0 0.0 0.0 Total 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

III IMPACT OF SHE-TEAM: VICTIMS PERSPECTIVE

Objective: To understand the perception of victims about SHE Team and its effectiveness to stop crime against women

Profile of the respondents The data was collected from direct interview with the victims who have approached SHE Team with complaints. Only mobile numbers were shared by the concerned office for victims interview geographically spread out in the three police Commissionerates. In all, a total of 314 victims were interviewed from the three police Commissionerates and majority of the victims are in the age group of 25 to 35 years. Since Hyderabad is having highest number of complaints, the study has covered a greater number of victims from Hyderabad to know about their perception on SHE-Team followed by Cyberabad and Rachakonda Commissionerates (Table-1). Thus, the study covered 148 victims in Hyderabad followed by Cyberabad (98) and Rachakonda (68).

Table 1: Number of Respondents by age group and by Police Commissionerate Age Hyderabad Cyberabad Rachakonda All Below 20 years 19 12 9 40 21-35 years 109 66 44 219 36-50 years 16 19 14 49 Above 50 years 4 1 1 6 All 148 98 68 314 Source: CESS field survey 2020 It is to note that majority of the victims (56%) across all three geographical locations are private employees and highest number of victims among them falls under Cyberabad Commissionerate. After private employees, students fall under second category, who have approached SHE Team followed by Homemakers (Figure-1).

Figure-1: Percentage of Respondents by Occupations

0% Students 15% Professionals, 2% 22% Private Employees 3% 2% Govt. Employee unemployed Daily wage worker 56% Homemakers

Although overall number of complaints are less from Rachakonda but a greater number of students and homemakers have approached SHE Team in comparison with Hyderabad and Cyberabad.

Table 2: Percentage of Respondents by Occupation Occupation Hyderabad Cyberabad Rachakonda All Students 24.3 15.3 25.0 21.7 Professionals 2.0 0.0 7.4 2.5 Private Employees 52.7 69.4 45.6 56.4 Govt. Employee 4.1 2.0 1.5 2.9 unemployed 2.7 1.0 0.0 1.6 Daily wage worker 0.0 1.0 0.0 0.3 Homemakers 14.2 11.2 20.6 14.6 Source: CESS field survey 2020

Medium/ Channel of awareness about SHE Team Almost half of the respondents came to know about SHE Team from their friends and relatives. After they experienced the problem (harassment), they might have discussed the same with friends and close family members (husband, father and brother) and then they came to know about SHE Team. The print media especially has played a significant role in increasing awareness about SHE Team. 36% of the respondents (victims) came to know about SHE Team from print media whereas almost 18% of the respondents came to know from social media. It is interesting to note here that SHE Team is conducting awareness programmes in schools, colleges and public places on a regular basis and as a result of that 20% respondents mentioned that they came to know about SHE Team through awareness programmes. Overall, on an average, respondents are aware of SHE team through more than one channel (1.6) and respondents from Cyberabad recording higher (1.9) followed by Hyderabad (1.4) and Rachakonda (1.3). Thus, the respondents (victims) came to know about SHE team through more than one channel (Figure-2).

Across all the three geographical locations, a majority of the respondents came to know about SHE Team from their friends or family members. Social media has also played a vital role in awareness generation on SHE Team in Rachakonda, similarly print and electronic media has played a very significant role in awareness generation in both Hyderabad and Cyberabad. Among the locations, Cyberabad ranked highest on knowledge of SHE Team from awareness programmes (Table-3).

Figure-2: % of Respondents on medium of awareness about SHE Team

Friends/Family 49.4

Word of mouth 5.1

Electronic media 17.5

Print media 35.7

Social media 17.8

Posters/Banners 8.3

Hoardings 2.2

Awareness program 20.4

0.0 10.0 20.0 30.0 40.0 50.0 60.0

Table 3: Percentage of Respondents on medium on awareness about SHE Team Mediums/ Channels Hyderabad Cyberabad Rachakonda All Awareness program 10.1 35.7 20.6 20.4 Hoardings 1.4 3.1 2.9 2.2 Posters/Banners 12.8 5.1 2.9 8.3 Social media 15.5 9.2 35.3 17.8 Print media 29.7 56.1 19.1 35.7 Electronic media 16.2 20.4 16.2 17.5 Word of mouth 7.4 5.1 0.0 5.1 Friends/Family 50.7 56.1 36.8 49.4 Source: CESS field survey 2020

Mode of approach to SHE Team Most of the victims have contacted SHE Team through WhatsApp number or they have directly walked in to the SHE Team Office. 31.5% of victims have reported approaching SHE Team by dialling the emergency contact number 100. Also, the victims have reported to directly walk in to police station and then the concerned police station had referred the case to SHE Team and in few cases, the victim had shared that they had directly contacted the SHE Team members though their personal reference and then they have registered the case. None of the victims approached through Twitter or Facebook though these channels are also available. Data clearly show that some of the respondents have used more than one mode to approach SHE team, more so, in Rachakonda. This need further investigation why respondents in Rachakonda chose more than one mode (Figure-3).

Figure-3: Mode of appraoch to SHE Team

45.0 41.7 42.0 40.0

35.0 31.5 30.0 25.0 20.0 15.0 10.0 3.8 3.5 5.0 0.3 0.0 0.0 0.0 Direct What’s HAWK E-Mail Dial100 Twitter Face Any other walk-in App Eye Book

Highest number of victims from Hyderabad reported approaching SHE Team through direct walk in to the SHE Team office followed by contacting through Whatsapp and 100 DIAL. Victims from Cyberabad reported approaching by dialling 100 followed by complaining through WhatsApp whereas, Rachakonda had reported highest number of victims contacting through WhatsApp. It is interesting to note that the WhatsApp number of SHE team has been circulated widely. The data also reveals that only one victim from Rachakonda Commissionerate had contacted SHE Team through HAWK Eye (Table 4). Thus, WhatsApp followed by direct walk-in, and Dial 100 are the major modes of approach for registering complaints.

Table 4: Percentage of Respondents on mode of approach to SHE Team Mode of approach Hyderabad Cyberabad Rachakonda All Direct walk-in 73.6 13.3 13.2 41.7 What’s App 23.0 40.8 85.3 42.0 HAWK Eye 0.0 0.0 1.5 0.3 E-Mail 6.1 0.0 4.4 3.8 Dial100 12.2 55.1 39.7 31.5 Twitter 0.0 0.0 0.0 0.0 Face Book 0.0 0.0 0.0 0.0 Any other 0.7 0.0 14.7 3.5 Source: CESS field survey 2020

Overall, 19 victims out of a total of 314 faced difficulties in approaching the SHE Team. Of the 19 victims who faced difficulty, two thirds are from Hyderabad, followed by 26% from Cyberabad and 11% from Rachkonda. In other words, 8% of respondents from Hyderabad followed by 5% from Cyberabad and 3% from Rachakonda faced difficulty in

32 approaching SHE team. 19 who had reported facing difficulties in approaching had also shared the kind of difficulties they have experienced which are presented below. The difficulties faced are arranged in order of the gravity of the difficulty.

1. Waited for long time in the SHE Team office 2. Did not understand where to go for reporting 3. SHE Team did not responded for complaint through WhatsApp 4. A taboo in going to police to register a case 5. Delayed the complaint due to lock down 6. The victim had to go again and again to follow up on the case status 7. The case was not taken up even after the complaint 8. SHE Team filed the complaint after one month

Respondents’ experience (about behaviour and attitude of SHE Team) The overall experience of the respondents is in line with the behavioural protocol mentioned in the SoP of SHE team i.e. SHE team officers did not make them wait for long; SHE team officers are polite and courteous; presence of women officer at the time of complaint and maintaining confidentiality of their complaint. However, it is observed that 16% each in Hyderabad and Rachakonda reported that officers made them to wait for long in Hyderabad and woman officer was not there at the time of complaint in Rachakonda.

Figure-4: Victims' experience on behaviour and attitude of SHE Team

% of respondents saying that SHE team maintained 98.4 confidentiality of their complaint

% of respondents saying that women officer was 92 present at the time of complaint

% of respondents saying that SHE team officers were 93.9 polite and courteous with them

% of respondents saying that SHE team officers did not 90.4 make them to wait for long

86 88 90 92 94 96 98 100

SHE team was launched with the aim to curb harassment of women in public places, to nab offenders who harass women through phone calls, messages, e- mails, social media platforms and so on. Majority of the respondents had approached SHE Team with the complaint of harassment over phone followed by

33 passing lewd comments and eve teasing and misbehaviour at public places (Figure-5).

Figure-5: Percentage of Respondents by nature of complaint 50 44.6 45

40 35.7 34.4 35

30 27.1

15 11.1 10.2 10 5.4 5

0 Harassment Teasing and Stalking Passing Lewd Harassing Touching Others over phone Misbehaviour Comments through social Inappropriately media

Victims from Hyderabad had reported highest number of complaints on teasing and misbehaving followed by passing lewd comments in public places while victims from Cyberabad and Rachakonda indicated harassment over phone followed by passing lewd comments. Nearly one third of the respondents reported stalking in Hyderabad and Cyberabad districts.

Table 5: Percentage of Respondents by nature of complaint Nature of Complaint Hyderabad Cyberabad Rachakonda All Harassment over phone 33.8 57.1 50.0 44.6 Teasing and Misbehaviour 51.4 19.4 19.1 34.4 Stalking 32.4 29.6 11.8 27.1 Passing Lewd Comments 45.3 30.6 22.1 35.7 Harassing through social media 17.6 0 13.2 11.1 Touching Inappropriately 4.7 2.0 11.8 5.4 Others 11.5 2.0 19.1 10.2 Source: CESS field survey 2020

Further women from the age group of 21 to 35 years reported the highest number of cases on harassment over phone across all geographical locations. Respondents from

Hyderabad who are below the age group of twenty years had reported maximum number of cases as teasing and misbehaving followed by passing lewd comments. Table-6 depicts age group wise, area wise complaints registered. Though the cases are very less in number, one can observe complaints from those aged above 50 years also.

Table 6: Number of respondents and nature of complaint by age group

Location Age Group Harassment phoneover Teasing Misbehaviour and Stalking Passing Lewd Comments Harassing through social media Touching Inappropriately Others All Below 20 11 20 12 23 7 2 5 80 years 21-35 31 44 26 36 17 4 6 164 years 36-50 7 11 9 8 1 1 6 43 years

Hyderabad Above 50 1 1 1 0 1 0 0 4 years All 50 76 48 67 26 7 17 291 Below 20 14 5 11 7 0 0 1 38 years 21-35 36 12 15 16 0 1 1 81 years 36-50 5 2 3 7 0 1 0 18 years

Cyberabad Above 50 1 0 0 0 0 0 0 1 years All 56 19 29 30 0 2 2 138 Below 20 5 3 2 4 3 2 5 24 years

21-35 10 8 5 10 5 5 6 49 years 36-50 18 2 1 1 1 1 2 26 years Above 50 1 0 0 0 0 0 0 1 Rachakonda years All 34 13 8 15 9 8 13 100 Source: CESS field survey

Status of Complaint filed by the victims It is all the more important to find out the status of the complaints registered by the victims. The complaints registered by 271 respondents have been resolved by SHE Team out of a total of 314. Thus, in all, 86% of complaints have been resolved by the SHE team. 8% of the respondents also reported that their complaint is under process, 2.5% are pending and 3.2 per cent also reported that they don’t know about the status of their complaint (Figure-6).

Figure-6: Status of Complaint filed by the Victims 3.2 2.5

8.0

86.3

Pending Under process Resolved Don’t know

Across the areas, Cyberabad had reported highest percentage (92%) of cases resolved in comparison to the total number of cases followed by Hyderabad (88%) and Rachakonda (75%) (Table 7).

Table 7: Number and % of Respondents reporting on the status of their complaint Status of Complaint Hyderabad Cyberabad Rachakonda All Pending 2 1 5 8 Under process 11 (7.4%) 4 (4.1%) 10 (14.7%) 25 (8%) Resolved 130 (87.8%) 90 (91.8%) 51 (75.0%) 271 (86.3%) Don’t know 5 3 2 10 All 148 98 68 314 Source: CESS field survey 2020

Majority of the respondents were aware about the type of disposal of their complaint. Almost 66% of the cases were disposed of through warning the culprits, 6% through counselling, 4% through booking as a petty cases and 14% by registering FIR depending on the seriousness of the complaint (Figure-7 and Table-8)

Figure-7: % of respondents reporting on type of disposal of complaint 70.0 65.9 60.0 50.0 40.0 30.0 20.0 14.3 9.2 10.0 4.1 6.4 0.0 FIR Registered Booked as petty Case Counselled Warned and Let off Don’t know

Table 8: % of Respondents reporting on the Type of disposal of their complaint Type of disposal Hyderabad Cyberabad Rachakonda All FIR Registered 12.2 5.1 32.4 14.3 Booked as petty Case 6.8 3.1 0.0 4.1 Counselled 8.8 4.1 4.4 6.4 Warned and Let off 65.5 76.5 51.5 65.9 Don’t know 6.8 11.2 11.8 9.2 Total number of Respondents 148 98 68 314 Source: CESS field survey 2020 Booking as petty cases and counselling and letting off are many in Hyderabad compared to other areas. Similarly, FIR registering is more prevalent Rachkonda while in Cyberabad, it is ‘warning and let off’.

Rating of SHE-Team

Rating their overall experience with SHE team, 121 respondents out of a total 314 rated the SHE Team as excellent (38.5%) while 149 respondents rated their experience with the SHE Team as good (47.5%) and 32 of the respondents rated as satisfactory (10.2%) while 12 respondents have rated their experience as not satisfactory and poor (3.9%) (Figure-8). 4.1% respondents from Hyderabad said that their experience is not satisfactory with SHE Team followed by 3% from Rachakonda. Three respondents from all geographical locations rated the SHE Team performance as poor.

Figure-8: % of respondents rating their overall experience with SHE Team 100.0 90.0 80.0 70.0 60.0 50.0 40.0 86.0 30.0 20.0 10.0 10.2 0.0 3.9 Good Satisfactory Not satisfied

About one third of dissatisfied respondents did not want to share their experience while in case of others either their complaint was ignored or they did not receive proper response (Table-9). Out of 12 dissatisfied respondents, 7 are from Hyderabad followed by 3 from Rachakond and 2 from Cyberabad.

Table 9: Number of Respondents rating their experience as `not satisfied’ and reasons for poor rating Reasons for Hyderabad Cyberabad Rachakonda All dissatisfaction Pending from long time 1 0 0 1 Culprit should be punished 1 0 0 1 Ignored 3 0 0 3 Not interested to share the reason 2 2 0 4 Not responded/No proper response 0 0 2 2 Problem not solved 0 0 1 1 All 7 2 3 12 Source: CESS field survey 2020

Challenges faced by the Respondents in the entire process

An overwhelming number of respondents i.e. 288 comprising 92%, shared that they have not faced any challenges as such and only 26 respondents have shared the challenges faced by them in the entire process staring from approaching the SHE Team till resolving their complaint. The challenges faced are placed in order of highest reporting by the respondents.

1. Initially SHE Team has ignored or did not care 2. Not updated on the status of their complaint 3. Waited for long time in the SHE Team office 4. SHE Team members did not reach the location even after complaint 5. Women officer was not present while registering the complaint 6. Had to call several times to 100 DIAL to lodge the complaint

It is important to note that 10 respondents from Hyderabad expressed that initially their complaint was ignored by the SHE Team while 2 respondents said that they waited long hours at SHE Team office to file their compliant. Similarly, 2 respondents from Rachakonda observed that they have not received any update from SHE Team on the status of their complaint and another 2 opined no women officer was present while registering the complaint.

Suggestions for better functioning During the interview, the respondents were asked about their suggestion for improvement of the functioning of the SHE Team. Out of the total respondents, 162 shared that they were happy the way SHE Team is functioning and they did not share a suggestion. Out of those shared their suggestion, majority of them had voiced for more awareness programme on SHE Team especially in rural areas; more surveillance in public places and increased awareness through social media.

Similarly, on suggestions for improvement on general safety requirements for women, a total of 247 respondents shared their suggestions to improve overall safety of women. More than 20% of the total respondents voiced for mass awareness programme on women safety issue including on SHE Team, 14% of the respondents suggested to increase the frequency of night patrolling, 13% suggested for more CCTV surveillance near schools and colleges and 10% observed that the laws related to women safety should be enforced properly.

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