2019 Community Profile Welcome to South Texas Health System

South Texas Health System is an integrated care system that comprises six unique hospitals, six freestanding emergency departments, multiple physician practices and a broad variety of outpatient services. We are on a journey to become nationally recognized for our clinical care and world-famous services. We are most proud to serve our friends and neighbors in the South Texas region. Whether it’s helping deliver a new addition to your family, performing a life-saving cardiovascular or neurosurgery procedure, restoring limb circulation, healing a difficult wound or performing robotic or pediatric spine surgery, we strive to achieve excellence. The 630+ physicians who choose to practice medicine at South Texas Health System truly make us special. They bring forth the talent and dedication that bring to life our two surgical robots, our level two trauma program, our 3T MRI, our pediatric program, and our surgical services. Through our many educational affiliations, we are training the next generation of healthcare providers including physicians, nurses, therapists and others in the allied health science programs. Our 3000+ employees are dedicated to providing a positive experience within the hospitals. They also volunteer their time and expertise to support many nonprofit agencies, and generously donate money to support causes such as the United Way of South Texas and other social service entities. Our 495+ volunteers donated thousands of hours last year to making sure your fellow community residents and visiting tourists had the best experience possible. Additionally, our volunteers also funded thousands of dollars in scholarships so local students can attend programs in higher education in healthcare fields.

2019 Community Profile | 1 South Texas Health System Boosts South Texas Local Economy Health System

DEFINING Healthcare In addition to a significant impact on the delivery of healthcare services to the community, South Texas Health System provides a boost to the local economy through a wide range of job opportunities. In 2018, the system continued to meet the needs of the community:

South Texas Health System is a regional multi-facility system that has earned a reputation for excellence in providing quality healthcare to residents of the Rio Grande Valley. South Texas Health System offers a comprehensive Patient Medical Care array of medical services, including pediatrics, behavioral health, cardiovascular, maternity and women’s health, Admissions:...... 27,623 Bariatric Surgery:...... 186 emergency, trauma and surgical care, along with specialty services in chest pain, diabetes, wound care, orthopedics, Births:...... 1,620 neurosurgery and neuroendovascular care, and physical rehabilitation. Hip Replacement:...... 96 Emergency Visits:...... 152,340 Knee Replacement:...... 412 Total Surgeries:...... South Texas Health System has compiled a distinguished list of firsts: 16,443 Robotic-Assisted Surgery:...... 522 • First to offer private behavioral health inpatient treatment in the Special Procedures:...... 1,421 Rio Grande Valley • First neonatal surgery center in the Valley • First designated Level II Trauma Center in Hidalgo County • First hospital in Texas to do robotic total knee replacement at Cornerstone Regional Hospital • First freestanding hospital building for children in the Rio Grande Valley • First freestanding emergency departments (FEDs) in Texas to be certified in emergency cardiac care • First FEDs in Texas to be certified by The Joint Commission as an Acute Stroke Ready Hospital Financial Impact • First and only 3T MRI in the county for advanced imaging The System Family Total Employees:...... 3,133 Salaries and Benefits:...... $154.4 million

South Texas Health System also provides community outreach programs. Call our South Texas Health System Reserve Total Physicians on Staff:...... 633 Uncompensated Care:...... $662.7 million and Learn Center at 800-879-1033 for information on our health and wellness programs for individuals of all ages. Total Volunteers:...... 495 Capital Investment:...... $29.4 million South Texas Health System is owned and operated by a subsidiary of Universal Health Services, Inc. (UHS) Total Military Veterans on Staff: ...... 69 Local/State Taxes Paid:...... $6.8 million Headquartered in King of Prussia, Pennsylvania, UHS is one of the nation’s largest and most impactful hospital management companies.

2 | South Texas Health System 2019 Community Profile | 3 South Texas Health System At A Glance

South Texas Health System Behavioral South Texas Health System Heart South Texas Health System Behavioral serves the community South Texas Health System Heart added three new cardiac with compassionate care and services tailored to children, teens, catheterization labs in 2018 and continually invests in new technology adults and seniors. Programs are designed to treat a wide range of to better serve patients with advanced cardiac needs. Physicians use behavioral health conditions and addictive behaviors. Staff members three-dimensional videoscopes to obtain a 360-degree view of the develop individualized treatment plans to lead patients on the path heart and vascular system during surgery. In addition, a new hybrid to recovery. Outpatient programs such as the partial hospitalization operating room can quickly convert from a catheterization lab to program and the intensive outpatient program can assist with an an operating room suite to meet patients’ needs. The South Texas ongoing improvement of health (or help an individual through a Advanced Cardiac Care Clinic is helping reduce readmissions by specific crisis). supporting patients to care for themselves better at home. southtexasbehavioralhealthcenter.com mcallenhearthospital.com

South Texas Health System Children’s South Texas Health System McAllen South Texas Health System Children’s is the Rio Grande Valley’s As the Upper Valley’s only verified Level II Trauma Center, South Texas first pediatric hospital building, offering the region’s first dedicated Health System McAllen continues to advance emergency services for pediatric emergency department. It features pediatric subspecialists the community. The hospital is a certified stroke center, has a Level who provide advanced care in surgery, neurology, cardiology, III Neonatal Intensive Care Unit, opened a new endovascular suite to gastroenterology, infectious disease, otolaryngology and radiology. treat the most critical stroke cases, and provides neuroendovascular edinburgchildrenshospital.com care, as well as physical rehabilitation services. mcallenmedicalcenter.com

South Texas Health System Edinburg At South Texas Health System Edinburg, The Women’s Corner Cornerstone Regional Hospital* delivers family centered maternity care. The facility also boasts the Cornerstone Regional Hospital is a leader in robotic full and partial community’s only 3T MRI imaging while also offering robotic-assisted knee replacement surgery. Minimally invasive robotic** procedures surgery and minimally invasive procedures. South Texas Health help patients achieve a faster recovery with less pain. The hospital System Edinburg offers advanced wound care, an accredited chest also uses advanced, secure patient monitoring systems to help pain center, a certified stroke center and is designated as a Level IV reduce interruptions and to allow physicians to monitor vital trauma center. signs remotely. The hospital also offers cosmetic, ENT, back and edinburgregional.com spine, bariatric and general surgery. cornerstoneregional.com

Inpatient Physical Rehabilitation at South Texas Health System McAllen and Edinburg The Edinburg program and the new McAllen program offer comprehensive physical, rehabilitation care for adults through intensive physical, occupational, and speech therapy services working with a specialized physician. Our efforts are coordinated to help patients reach their highest level of function and independence. The Edinburg program received Stroke Rehab certification in 2018 from the Joint Commission. edinburgregional.com

*This hospital is co-owned with physician investors. **Individual results may vary. There are risks associated with any surgical procedure. Talk with your doctor about these risks to find out if robotic surgery is right for you.

4 | South Texas Health System 2019 Community Profile | 5 Specialty Services Continued on next page…

South Texas Health System McAllen Outpatient Rehabilitation Center Patients recovering from an injury or illness can receive individualized care from the dedicated staff at the Outpatient Rehabilitation Center. Whether you were injured at work, playing sports, or during your everyday routine, the Outpatient Rehabilitation Center can help you reach your optimal level of function and independence through physical and occupational therapy.

For more information, please call 956-971-5640.

South Texas Health System Edinburg Wound Healing Center

Patients suffering from non-healing wounds can receive the care they need at the Wound Healing Center. The Wound Healing Center offers advanced treatment options, including hyperbaric medicine (HBOT), to treat slow or non-healing wounds.

To schedule an appointment, please call 956-388-2700.

Comprehensive Healthcare Services

Acute Care for the Elderly Endoscopy Services Neurosurgery Pharmacy Acute Inpatient Services EP Studies Nuclear Medicine Podiatry Air Ambulance / Helipad (Electrophysiology) Oncology Care Postpartum Angioplasty General Surgery Oncology Surgery Pulmonary Care Antepartum Gynecological Surgery Orthopedic Surgery Radiology Asthma Center Inpatient Occupational Outpatient Pediatric Rehabilitation Bariatric Surgery Therapy Surgery Residency Program Behavioral Health Inpatient Physical Therapy Outpatient Rehabilitation Respiratory Care Bi-ventricular Implants Inpatient Speech Therapy Outpatient Surgery Robotic Surgery Cardiac Catheterization Intensive Care Units Pacemaker / Defibrillator Sleep Study Services Cardiovascular Diagnostics Intensive Outpatient Pediatric Comprehensive Stroke Centers Cardiovascular / Treatment / Care Services Surgical ICU Open Heart Surgery Behavioral Health Pediatric Ear, Nose Telemetry Case Management Intermediate Care Unit and Throat Trauma Care Chest Pain Centers Intravascular Ultrasound Pediatric ER Thoracic Surgery Congestive Heart Labor & Delivery Pediatric ICU Urology Failure Program Laboratory / Pathology Pediatric Sedation / Vascular Surgery CT Scan Level I Newborn Nursery Imaging Services Women’s Services Dialysis Levels II & III NICU Pediatric Surgery Wound Care & Drug and Alcohol Medical Mammography–Digital Pediatrics Hyperbarics Stabilization Program Maternal Triage Services Peripheral Artery Disease X-Ray / Fluoroscopy Ear, Nose and Throat Maternity Services Peripheral Vascular Emergency Care Medical ICU Diagnosis / Intervention Endocrinology MRI Neuroendovascular care

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*Subject to change **Individual results may vary. There are risks associated with any surgical procedure. Talk with your doctor about these risks to find out if bariatric surgery is right for you. ***Individual results may vary. There are risks associated with any surgical procedure. Talk with your doctor about these risks to find out if robotic surgery is right for you. Specialty Services Freestanding Emergency Departments (FEDs)

Veterans’ Program South Texas Health System’s freestanding ERs Advanced Stroke Certification are open 24 hours per day, 365 days per year, unlike South Texas Health System has a rich history as a VA-contracted hospital in Hidalgo County, proudly providing Two of our freestanding ERs--South Texas Health most urgent care centers that are open just eight to emergency, behavioral health, inpatient and outpatient services to veterans since 2009. We consider it a System ER Weslaco and ER Mission--demonstrated 16 hours per day. All of these ERs are staffed with privilege to offer healthcare services to our military veterans and their family members close to home. outstanding performance, earning Advanced medical personnel and equipped with diagnostic Disease-Specific Care Certification for Acute All veterans enrolled in the VA Health Care System are eligible for care at South Texas Health System. technology similar to that available in South Texas Stroke Ready Hospital from The Joint Commission Health System’s larger facility ERs. South Texas Health System also proudly supports veterans as valued employees, with 69 individuals currently and the American Heart Association®/American working at our facilities. Emergency medical conditions treated in the FEDs Stroke Association®. include, but are not limited to, heart attacks, strokes, respiratory distress, head injuries, abdominal pain Advanced Cardiac Care and orthopedic injuries. These conditions are beyond the scope of treatment for most urgent care centers The ERs in Weslaco, Mission and Monte Cristo or night clinics. are the first in Texas and the second in the nation to be certified in emergency cardiac care by Our neighborhood FEDs can provide stabilizing American College of Cardiology Accreditation. treatment equivalent to any hospital-based ER. In addition, the facilities offer a comprehensive range of outpatient diagnostic and laboratory services ER Just Got Easier South Texas Reserve and Learn available. Outpatient services include digital x-rays, South Texas Health System provides residents Whether patients need to find a primary care computer tomography scanning, and bone density, of the Valley with online ER wait times and ER physician or a specialist, a single phone call provides digital mammography (certain sites) and laboratory Reserve capabilities for non-life-threatening illnesses tests. Diagnostic, imaging and lab appointments or injuries. free physician referrals. Patients can also get are available on a same-day, walk-in basis or by information about services at South Texas Health To find out what the ER wait time is in appointment, so test results are provided more every South Texas Health System ER, visit System, its facilities, classes, events and more. quickly. Insurance requiring authorization may southtexashealthsystem.com. With ER RESERVE, result in wait time for approval prior to request a time up to 12 hours in advance at A call to 800-879-1033 or a visit to completing the scan. Discounted rates are available southtexashealthsystem.com, and then wait in the southtexashealthsystem.com is all it takes. for cash payments. comfort of your home.

South Texas Advanced Cardiac Care Program (STACC) For patients with Congestive Heart Failure, STACC is dedicated to providing specialized, evidence-based care. The program offers multidisciplinary care that focuses on timely intervention, education and follow-up care to reduce readmissions and help patients stay out of the hospital.

For more information, please call 956-926-4317.

ER Wait Time is an average provided for informational purposes only. ER Reserve should be used only if you decide your care can wait until the time you select. Do not wait if your symptoms or conditions worsen or if you need immediate care since delays may complicate your condition. If you are unsure of your condition or if your condition worsens, then please go to the nearest emergency room or call 9-1-1. Some insurance plans may not cover an ER visit if it is deemed urgent care or may apply a different copay. Please check your covered benefits with your insurance provider for details.

8 | South Texas Health System 2019 Community Profile | 9 Recognition: Emergency & Trauma Care Laboratory Services Safety – South Texas Health System McAllen is All South Texas Health System laboratories are South Texas Health System Edinburg, Heart and McAllen verified as an Advanced Level II Trauma Center accredited by the College of American Pathologists both received a Grade A, Fall 2019 for patient safety from for meeting or exceeding the most scientifically Accreditations – Both South Texas Health System Heart and Edinburg the Leapfrog Group. rigorous customized checklist requirements. are designated as Level IV Trauma Centers Bariatric/Weight-Loss Surgery Center (Texas Department of State Health Services) and Awards Behavioral Health – South Texas Health System Heart is Orthopedics – South Texas Health System Behavioral received designated as a fully accredited Bariatric South Texas Health System & the Reader’s Choice Award for Best Behavioral Center by the Metabolic and Bariatric The Total Knee Joint Replacement Center at Its Leadership Hospital for the eighth consecutive year. Surgery Accreditation and Quality Cornerstone Regional Hospital is certified by Improvement Program (MBSAQIP) All of our facilities are accredited by The The Joint Commission: Stroke Center and Advanced and also received the Joint Commission, the leading accreditor – Certified Total Knee Replacement Program of healthcare organizations Stroke Certification • Blue Cross/Blue Shield Blue Distinction in the United States. Both South Texas Health System McAllen and Plus for Bariatric Surgery Cardiac Care Edinburg are certified by The Joint Commission as Licensed by the State of Texas. • Aetna Institute of Quality for Bariatric Surgery – South Texas Health Level II Advanced Primary Stroke facilities. • OptumHealth Bariatric Center of System Heart Two of our freestanding ERs--South Texas Health Excellence for Bariatric Surgery received Chest Pain System ER Weslaco and ER Mission--demonstrated Center with PCI outstanding performance, earning Advanced Radiology Services Accreditation by the Disease-Specific Care Certification for Acute American College of Cardiology South Texas Health System McAllen Stroke Ready Hospital from The Joint Commission received accreditation in MRI and Nuclear – South Texas Health System Edinburg received and the American Heart Association®/American Medicine from the American College of Chest Pain Center Accreditation by the American Stroke Association®. Radiology (ACR). South Texas Health College of Cardiology System Edinburg is recognized Robotic Surgery Healthgrades, a U.S. company that evaluates healthcare by the American College of Radiology for quality, has named South Texas Health System Heart South Texas Health System Edinburg has been meeting strict certification standards. as one of named a Center of Excellence in Robotic Surgery by Surgical Review Corp. Maternity Care • America’s 50 Best in Cardiac Surgery South Texas Health System McAllen and Edinburg • America’s 100 Best in Coronary Intervention Pediatric Asthma participate in the Texas Ten Step program. The Department • America’s 100 Best in Cardiac Care The Asthma Program at South Texas Health System of State Health Services (DSHS) in collaboration with Children’s is certified by The Joint Commission for the Texas Hospital Association developed the program Only 19 hospitals in the nation received all three awards. providing quality care, treatment and services. It as a method to improve maternity care practices in South Texas Health System Heart is the only hospital in the was the first in Texas and second in the nation to be birthing facilities. Policy development, education of staff, Valley to be recognized for cardiac services. designated as a Center of Excellence. and provision of discharge resources for breastfeeding mothers are key initiatives of the program. South Texas Health System McAllen and Edinburg were recognized by Healthgrades for women’s services four years in a row.

2015 - 2018 2015 - 2018 2015 - 2018

10 | South Texas Health System 2019 Community Profile | 11 Community Impact Summary South Texas Health System 2018 Milestones

Education Dedicated to the Community u Adding More Freestanding Emergency Departments South Texas Health System maintains affiliation South Texas Health System generously donates time South Texas Health System opened its doors on three more freestanding ERs in the Valley, for a total of agreements with multiple institutions of higher and resources to multiple and varied organizations in the six. The three new locations opened in 2018 were in Monte Cristo, McColl and McAllen. The ER in Alamo learning, serving as a site for clinical rotations for South Texas area including: opened in January 2019. The ERs in Weslaco, Mission and Monte Cristo are the first in Texas and the students of nursing, medicine, physical therapy, • Ronald McDonald House Charities second in the nation to be certified in emergency cardiac care by ACC Accreditation. ER Weslaco and ER nutrition, respiratory, radiology, pharmacy and of the Rio Grande Valley Mission demonstrated outstanding performance, earning Advanced Disease-Specific Care Certification for other allied health sciences. Current affiliation Acute Stroke Ready Hospital from The Joint Commission and the American Heart Association®/American • Edinburg Rotary Club agreements in place include the University of Stroke Association®. Texas Rio Grande Valley, South Texas College, • Edinburg Chamber of Commerce Texas State Technical College, University of • Children’s Advocacy Center New Maternity Unit at McAllen Texas at Austin, University of Texas at Houston, • Edinburg Boys and Girls Club v University of Texas Health Science Center at San A brand new maternity unit was unveiled at The Birthing Center at South Texas Health System McAllen, • South Texas Juvenile Diabetes Association Antonio, Texas A&M, Texas Women University, dedicated to making the birthing experience comfortable for patients and their families. • Counter Terrorism Abilene Christian University, and Loma Linda University along with other colleges and • LUPE Renovated ACE Unit at McAllen universities nationwide. • The Greater Mission Chamber of Commerce w • Rio Grande City Rotary Club South Texas Health System McAllen renewed its dedication to the special care it provides seniors. The Acute Care for the Elderly (ACE) Unit, a floor dedicated to senior care, was renovated in 2018. • Border Health Caucus • Rio Grande Valley Diabetes Association Stroke Rehab Certification • Comfort House  • South Texas Trauma Symposium South Texas Health System Edinburg Physical Rehabilitation Unit received Stroke Rehab certification from The Joint Commission. It is the first inpatient rehabilitation program in the Rio Grande Valley. • Capable Kids Organization • Valley Partnership • McAllen Rotary Clubs • Rio Grande Valley Hispanic Chamber of Commerce McAllen Family Medicine • McAllen Breast Cancer Awareness Walk, Run and Ride Residency Program • McAllen Chamber of Commerce • Hidalgo County Clubs For more than 40 years, the McAllen Family • Weslaco Chamber of Commerce Medicine Residency Program has trained and educated over 240 family medicine physicians at • RGV Youth Preparedness Camp with the South Texas Health System McAllen. Established Weslaco Fire Department back in 1977, the program was sponsored by • American Cancer Society® the University of Texas Health Science Center • Elite Productions Scholarship Programs San Antonio and in 2015, it became part of a • Future Business Leaders of America new sponsoring institution, the UTRGV Family • Museum of South Texas History Medicine Residency Program. • South Texas Agricultural Roundup •V UTRG

12 | South Texas Health System 2019 Community Profile | 13 Acute Care Facilities: « South Texas Health System Behavioral 2101 W. Trenton Rd. • Edinburg, TX 78539 Phone: 956-388-1300

IPM southtexasbehavioralhealthcenter.com Edinburg IPM « South Texas Health System Children’s IPM 1102 W. Trenton Rd. • Edinburg, TX 78539 IPM Phone: 956-388-6800 edinburgchildrenshospital.com IPM 281 McAllen « South Texas Health System Edinburg

IPM 83 IPM 1102 W. Trenton Rd. • Edinburg, TX 78539 Mission IPM Phone: 956-388-6000 Alamo 83 IPM edinburgregional.com Weslaco

« South Texas Health System Heart 1900 S. D Street • McAllen, TX 78503 Phone: 956-994-2000 Outpatient Clinics: mcallenhearthospital.com • McAllen Family Medicine • Pediatric Comprehensive « South Texas Health System McAllen Residency Center Care Clinic 301 W. Expressway 83 • McAllen, TX 78503 205 E. Toronto Ave., 4302 S. Sugar Rd., Phone: 956-632-4000 McAllen, TX 78503 Suite 205, mcallenmedicalcenter.com Phone: 956-687-6155 Edinburg, TX 78539 « Cornerstone Regional Hospital Phone: 956-381-0932 • Outpatient Physical 2302 Cornerstone Blvd. • Edinburg, TX 78539 Rehabilitation Center • Wound Healing Center Phone: 956-618-4444 1800 S. 5th Street, 4302 S. Sugar Rd., Suite 101, cornerstoneregional.com McAllen, TX 78503 Edinburg, TX 78539 Freestanding Emergency Phone: 956-971-5640 Phone: 956-388-2700 Departments: • Pediatric Endocrinology and Diabetes Institute « South Texas Health System ER Alamo 4302 S. Sugar Rd., 140 E. Frontage Rd. • Alamo, TX 78516 Suite 205, sthseralamo.com Edinburg, TX 78539 « South Texas Health System ER McColl Phone: 956-287-0459 4702 S. McColl • Edinburg, TX 78539 sthsermccoll.com

« South Texas Health System ER Mission 900 E. Expressway 83 • Mission, TX 78572 Phone: 956-271-1200 sthsermission.com

« South Texas Health System ER Monte Cristo 3505 N. Interstate 69C • Edinburg, TX 78541 Phone: 956-259-2100 sthsermontecristo.com

« South Texas Health System ER Ware Road 3700 Nolana Ave. • McAllen, TX 78504 sthserwareroad.com For more information about our commitment to the South Texas community, please call the Marketing « South Texas Health System ER Weslaco Department at 956-388-2020 or visit our website at 330 W. Expressway 83 • Weslaco, TX 78599 southtexashealthsystem.com Phone: 956-975-2300 sthserweslaco.com Get social with us

Physicians are independent practitioners who are not employees or agents of South Texas Health System. The system shall not be liable for actions or treatments provided by physicians. Cornerstone is directly or indirectly owned by a partnership that includes physician owners, including certain members of the hospital medical staff. For language assistance, disability accommodations and the non-discrimination notice, visit our website. ​190633-0325 11/19