Reliable Partner
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RELIABLE PARTNER AS A PROPERTY INVESTMENT AND DEVELOPMENT GROUP, CREATING VALUE AND DELIVERING A LASTING AND POSITIVE IMPACT TO THE COMMUNITY SURROUNDING US AS A RELIABLE PARTNER IS INTEGRAL TO THE SUCCESS OF OUR BUSINESS. WE ARE COMMITTED TO TAKING AN ACTIVE AND LONG TERM ROLE IN MANAGING THE RELATIONSHIPS WITH OUR STAKEHOLDERS AND WORKING AS A PARTNER WITH THE COMMUNITIES TO ENGAGE BOTH CITIZENS AND COMMUNITY PARTNERS TO ENSURE CONTINUOUS IMPROVEMENT IN OUR APPROACH TO SUSTAINABILITY AND IN GIVING BACK TO THE COMMUNITY WHICH SURROUNDS US. We work with our stakeholder groups to build and strengthen mutually beneficial relationships by building trust and commitment and growing with our partners to maintain long-term partnerships across our business portfolios. We have been collaborating with our tenants to help them meet their sustainability goals and we are supportive of our tenant’s energy conservation efforts. We aim to provide communicative channels for suggestions and feedback from tenants and customers to be regularly integrated into sustainability decision making. Suria KLCC’s Sunshine September held annually to create awareness and to raise funds for the autistic community Transparent Procurement Practices the tendering process. It also takes highest standard of integrity and In line with the general principles of into consideration KLCCP Stapled professionalism and in accordance the CoBE, KLCCP Stapled Group is Group’s corporate objectives and with KLCCP Stapled Group’s committed to uphold the highest governing policies on contracting and corporate objectives standard of ethics and integrity in all procurement activities. • To encourage and promote aspects of its procurement activities. effective local participation The KLCCP Stapled Group’s policies Our Philosophy and governing (material and labour) on the and guidelines for procurement are principles of KLCCP Stapled Group property industry, in terms of developed to ensure that a streamlined procurement system include: providing services and products tendering approach is adopted • To secure the “Best Value for • To ensure that the activities throughout the KLCC Group of Money” in the procurement of throughout the tendering process 108 Companies. The policies and guidelines materials, equipment and services are conducted in a fair, transparent / 109 are also designed to ensure • To conduct procurement activities and reliable manner transparency, integrity and fairness in effectively, demonstrating the CORPORATE RESPONSIBILITY AND SUSTAINABILITY REPORT Supply Chain with all the relevant acts governing Also in place is the utilisation of green Supply chain is a sustainability area labour practices in Malaysia. products in our contracts for pest where KLCCP Stapled Group is • practice of anti-competitive control and stationery such as copier working towards due to the potential behaviour among contractors – paper from certified farmed trees. to generate economic, environmental non-exclusive contract which and social benefits for the organisation, reserves rights of KLCCP Stapled At MOKL Hotel, the procurement our suppliers and society at large. We Group to engage with other policy is to consistently and strive to develop sustainable supply contractors and afford such other continuously look for potential chain management guidelines to contractors adequate opportunity sustainable sourcing in all aspects ensure that environmental criteria, risk to carry out their contracts and of its business. The purchasing and costs are taken into account in all perform the works in co-operation process focuses on giving first purchasing decisions. with those contractors and with preference to environmentally friendly KLCCP Stapled Group. products, especially if they enhance KLCCP Stapled Group with its niche guest experiences. position in property investment, Our asset management team at KLCC development and facility management Urusharta Sdn Bhd (KLCCUH) has As food and beverage contributes services has a responsibility in ensuring included in their contracts with approximately 40% of our hotel’s the dignity and safety of the workers landscape providers, the criteria revenue, food hygiene and safety employed by our contractors and relating to product and services is critical is sustaining MOKL Hotel’s service providers. All contracts entered responsibility whereby biodegradable revenue. As such, MOKL Hotel’s into by KLCCP Stapled Group with all products such as organic fertiliser are Food and Beverage department its contractors, suppliers, service to be utilised for landscape services. has stringent food safety supply providers and other parties are at all chain processes. times governed by and construed in accordance with the current applicable and prevailing laws of Malaysia. The Supply chain • Ensures all F&B suppliers are audited for food safety contracts also incorporate sustainability compliance compliance before they are listed as preferred clauses on: suppliers • product and services responsibilities • Premises are checked, pest control processes are – compliance with HSE laws, reviewed and supporting documentation is audited regulations and requirements. • Suppliers who are unable to meet food safety • human rights – commitment to standards are coached and given time to take local employment sourcing and corrective actions prior to being reviewed for prevention of child labour. acceptance • fair wages – payment of rates and Materials • Established food safety standards at receiving, wages in accordance to industrial management handling, storage, preparation and serving products rates and observation of conditions control • Introduced concept of buying “just in time” where of employment and compliance there will be minimal stocking of products, thus ensuring food items are fresh – no spoilage Other sustainable Other practices in F&B include: practices • Non usage of shark’s fins • Procurement of salads from Cameron Highlands • Procurement of farmed fish from reputable vendors KLCC Park The KLCCP Stapled Group continued to promote public awareness on environmental protection and the importance of environmental conservation and this is reflected through its exemplary efforts in the upkeep and maintenance of the 50- acre KLCC Park. The KLCC Park signifies the Group’s contribution towards social and community wellbeing by providing a green, convenient, tranquil and conducive The children of Rumah Charis destination in the midst of a bustling at the tallest Christmas tree and dynamic city centre. replica at KLCC KLCCP Stapled Group also collaborates Indirect Economic Impact Malaysia’s Iconic Experience in Kuala with local authorities and the KLCC Lumpur KLCCP Stapled Group has been community to observe effective involved in nation building, realising Malaysia’s Iconic Experience in Kuala compliance for provision of local the vision of making Kuala Lumpur a Lumpur (MIEKL) is KLCCP’s ‘Iconic facilities. The common cost sharing world class city. The development Malaysia’ project in collaboration with management policy between within KLCC Precinct has marked a its business partners to promote the landowners of commercial properties milestone in the growth of Kuala Kuala Lumpur City Centre precinct as known as the Common Estate Lumpur and is the benchmark for the a must-visit destination. This is to Committee for the upkeep and urban spatial planning and create awareness and promote the maintenance of the park continues to development in Malaysia. Designed to attractions in KLCC Precinct as well as promote positive impact on the be a city-within-a-city, the KLCC provide convenient access to commercial environment for local and Development sits on a 100-acre information on the places of interest foreign tourists and shoppers. precinct and is an integrated mixed to further boost the tourism industry. development with residential, hotel, Various communication modes such as As Syakirin Mosque convention, retail and leisure website, touch-screen kiosks, product The As Syakirin Mosque, also known components. Our properties within the pamphlets and digital screen as “The Jewel in the Park”, is one of KLCC Precinct have bridged people advertisement have been established the Group’s contributions to the together and built a stronger sense of to ensure easy access of information Muslim community living and working community where people can work, to both local and international visitors. around and within the KLCC Precinct. live, shop, play, meet, visit and eat. The mosque was opened in 1998 with During the year, efforts were made a capacity of 6,000 people. It towards promoting the attractions underwent an extension in 2009 and through reprinting of information currently accommodates a leaflets with new and updated congregation of 12,000 people. The information and publicising current mosque is being maintained by KLCCP 110 happenings and promotions through Stapled Group as part of our / 111 the website and touch screen kiosks. continuous CSR initiatives involving the community around us. CORPORATE RESPONSIBILITY AND SUSTAINABILITY REPORT and the River of Life project under the Government’s Economic Transformation Programme and the Kompleks Dayabumi Master Plan. The maintenance services for the walkway is part of the Group’s CSR contribution to further spur vibrancy and breathe new life to the heritage trail. Merdeka and New Year’s Celebration Annually, the Esplanade at KLCC Park becomes a major attraction site during the Merdeka and New Year’s celebrations at KLCC. KLCC Group organises