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Safety and Security Amtrak Top Cop Positive Train Control ink A Monthly Publication for and by Amtrak Employees Volume 20 • Issue 1 • January/February 2015 Safety and Security Amtrak Top Cop Positive Train Control Train of Thought e deliver intercity transportation and email updates, allows a better line of need to report an emergency or crime. You with superior safety. That is part contact between CNOC and our operations can also volunteer your time with initiatives Wof our mission, a core value and centers to coordinate information going such as the Amtrak Ambassador program a pillar in our Strategic Plan. As the plan to all internal partners who need to be or Operation Lifesaver. Above all, continue defines it: Our Safety and Security goal is to informed of major updates or emergencies to work safely and report injuries and safety set the industry standard for concerning train operations. incidents. safety and security to ensure The Amtrak Police We all have a stake in this, and we can that every customer and Department (APD) is build- all make a difference. n employee goes home injury- ing partnerships with other free every day. law enforcement and security This Safety and Security entities to extend our pro- Help with our goal is critical to our com- tection beyond stations and Safe-2-Safer Goal! pany’s long-term business trains to the full rail network strategy, and we continue to and surrounding area. 400,000 work on initiatives that sup- Our Safety and Security port and reinforce our Safety goal extends to our neighbors, and Security goal. Joseph H. Boardman including those who live, work, 400,000 We are strengthening our travel or play near our right- behavior-based safety process and instill- of-way or any Amtrak property. The APD ing a culture that, regardless of function and EMCS deliver training to hundreds or rank, encourages employees to base of employees, and local, state and federal their day-to-day decisions and actions on first responders throughout the nation and 350,000 Dec: 341,462 whether or not they reduce safety risks. participate in multiagency drills. The Safety The System Safety Department is in Department supports our involvement with Nov: 332,586 Oct: 322,759 the process of updating and rewriting all Operation Lifesaver, and in collaboration Sep: 313,140 of our safety rule books. By the end of the with APD, continuously works to create rail calendar year, each safety rule book will safety awareness. Aug: 303,470 300,000 emphasize a behavior-based approach to These are only a few items in a list of Jul:293,629 Jun: 283,509 safety as well as include safety rules that ongoing actions to achieve our Safety and May: 273,434 address the latest technology in the industry. Security goal and foster a safety culture. Apr: 262,763 Working together, Emergency But when you think about it, we all have the 250,000 Management and Corporate Security opportunity to contribute positive actions Mar: 251,871 (EMCS) and the Operations Department that support our goal. What can you do? It Feb:241,288 are building up our emergency commu- can be as simple as being more alert and nications system. Today, a revitalized calling 800-331-0008, texting APD11 or call- Jan: 230,896 communicator system, which includes text ing 911 if you see something suspicious, or 200,000 Amtrak Government Affairs and Corporate Communications Joe McHugh, Senior Vice I. Suzi Andiman Marlon Sharpe President/Chief Director, Employee Senior Manager Creative Services The peer-to-peer injury prevention Government Affairs & Communications Lisa V. Pulaski program, Safe-2-Safer, has a new goal Corporate Comunications Liliana Lopez Senior Graphic Designer of reaching 400,000 contacts by the Rod Gibbons Sr. Communications end of Fiscal Year 2015. Track Amtrak’s Chuck Gomez Vice President, Corporate Officer system-wide progress each month. Senior Multimedia Specialist Communications Check out one of our social media channels today! AA 2 | January/February 2015 Amtrak Ink Table of Front Line Focus Contents “I just had to write and tell you about an exceptional employee you have working as a sleeping car attendant on the California 4 Bulletin Board Zephyr (Emeryville to Chicago). We travel Amtrak whenever Meet the Customer Advisory Committee. Updates we can and have never experienced such wonderful organization to Employee Assistance Program Services. Amtrak and detail that Antonio Bass provides. We were aboard Amtrak Customer Experience (ACE) Program. on Tuesday, November 18–19, 2014. Antonio should be highly commended for all the extraordinary 8 Leadership Q&A service, which he provides daily, always with a smile and sunny Amtrak Police Department Chief Polly Hanson disposition.” Sincerely, Positive Train Control Norma and Ronald Gadzinski 14 Makanda, Illinois 16 Amtrak Ambassador Program “On December 2, 2014, I had the pleasure of riding the south- The Amtrak Ambassador Program kicked off to a great bound Coast Starlight from Martinez to Los Angeles. Debbie start. Find out how to become an Amtrak Ambassador Knowlton, Pacific Parlor Car attendant, deserves special commen- dation from Amtrak management. Debbie obviously loves her job and provided the best experience possible for all her passengers. 19 Employee Milestones For me, she went way beyond her job description. I inquired about purchasing a Coast Starlight engraved wine glass to replace one I acquired years ago that recently broke. Debbie explained the glasses are no longer available, but she had two A Note from the editor: This issue of Amtrak Ink left from a batch she purchased herself some time ago. She took covers the months of January/February. Our next my contact information and told me she would mail these to me edition will also be a two-month issue featuring at no charge. Two days later, as I was returning to Martinez on news from March/April. the San Joaquin, I received a call from Debbie letting me know she had mailed the wine glasses. I received these in perfect con- dition a short time later. I could not have asked for better service from an Amtrak employee. ink On the Cover Please pass this letter along to the appropriate Amtrak manag- A Monthly Publication for and by Amtrak Employees Amtrak Police Department Volume 20 • Issue 1 • January/February 2015 ers. Debbie Knowlton is an example of Amtrak at its very best. Chief Polly Hanson, Thank you for having her as an employee.” along with Officers Best regards, James Shieder, William Doug Kerr Stratton, and Ryan Tullar Healdsburg, California with K-9 Ivan, observe the boarding of Train 2168 departing from Safety and Security Washington Union Amtrak Top Cop Positive Train Control Station. Amtrak Headquarters 60 Massachusetts Ave., NE Washington, D.C. 20002 [email protected] Amtrak Ink is a monthly employee publication of Amtrak, the National Railroad Passenger Corporation, published 10 times a year. ® AMTRAK is a registered service mark of the National Railroad Passenger Corporation. Amtrak Ink January/February 2015 | 3 Bulletin Board Amtrak Customer Advisory Committee experience that is second to none. ACAC mem- Provides Feedback, Offers Ideas bers understand the potential of passenger rail to Given our goal of attracting and retaining connect our nation’s communities and people.” the most satisfied customers of any travel com- At its October meeting in Chicago, the ACAC pany in the world, Amtrak taps the expertise focused heavily on train maintenance and on-time of frequent travelers to keep its finger on the performance. During a tour of the Chicago yards, 9 pulse of the passenger experience. The Amtrak the advisory panel met with Mechanical staff The day in May 2015 when Customer Advisory Committee (ACAC) is members—car cleaners and repairmen, elec- Amtrak Train Days will kick off in Chicago Union a 24-member panel, independently adminis- tricians, machinists, and others—to learn about Station. tered, consisting of passengers who volunteer challenges and improvements in turning around their time to travel Amtrak system routes, and trains in an expeditious manner. contribute feedback and possible solutions to ACAC members employ this knowledge as $3,018.38 improve our customer service. they travel the country, serving as an extra set Food and beverage Now entering its 18th year, the ACAC has of eyes and ears on Amtrak trains. “We are a remittance that Lead emerged as an advisor and source of inspiration voice of the public,” said ACAC member Gwen Service Attendant (LSA) Clinton Boyea averaged and ideas. “ACAC members come from all regions Conner, a resident of San Bernardino, California. per trip in December 2014 of the country and come from all walks of life. “As frequent riders, we listen to the opinions of in the Café car of The Their love of train travel and belief in Amtrak is other passengers and then bring this information Vermonter. clear,” said Senior Director of Customer Service to Amtrak staff members.” Alan J. Frankey. “They want to see us fulfill Each year, as terms expire, the committee adds 40,357 our vision of providing a world-class passenger new members—as few as two or as many as six. Number of views of the Amtrak All the Way video on YouTube. Amtrak Customer Advisory Committee (ACAC) members and Amtrak staff present an ACAC Customer Service Award to Steve Felder, Chicago Union Station red cap. From left to right: Jeff Weiler, ACAC member from Chicago; Alan J. Frankey, senior director of customer service; Steve Felder; Patrick Crowling, ACAC member and student at University of Illinois at Urbana-Champaign; Carol Haslett, ACAC chairwoman from Chagrin Falls, Ohio; and Sharon Slaton, senior communications specialist and Amtrak ACAC liaison. 4 | January/February 2015 Amtrak Ink Bulletin Board These volunteers commit to traveling on Amtrak several times annually at their own expense, reporting on their trips, taking part in conference calls and attending regular meetings.
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