final exofyllo engl.qxp_Layout 1 25/11/16 13:36 Page 1 Αnnual Report 2015 41.9 km Αttiki Odos Motorway, 19002 - Peania, Attica, Τel.: +30 210 6682200 fax: +30 210 6025060, web: www.aodos.gr, e-mail: [email protected] 41.9 km Αttiki Odos Motorway, 19002 - Peania, Attica, Τel.: +30 210 6632161 fax: +30 210 6632694, e-mail: [email protected] ΑttΙΚi ΟdΟS j.v 41.9 km Αttiki Odos Motorway, 19002 - Peania, Attica, Τel.: +30 210 6682000 ATTIKES DΙΑDRΟΜΕS fax: +30 210 6635578, e-mail: [email protected] Project co-financed by the European Union part A 1-23.qxp_Layout 1 25/11/16 14:19 Page 1 INTRODUCTION 2 OUR VISION 3 Chapter_1 ATTICA TOLLWAY: THE PROJECT 4 Project cost and financing 5 Financing bodies 6 Chapter_2 ATTIKES DIADROMES S.A.: THE OPERATION 8 Chapter_3 TRAFFIC AND MAINTENANCE 10 Traffic and Maintenance Department 11 Equipment 12 Traffic in numbers 15 Chapter_4 TOLLS, COMMERCIAL MANAGEMENT AND TELEPHONE CUSTOMER SERVICE 18 Tolls and subscription programmes 21 Statistical data 22 Interoperability 26 Customer service 27 Chapter_5 ROAD SAFETY 29 Incidents management 31 Prevention and information 32 Statistics 32 Chapter_6 SOCIAL RESPONSIBILITY 34 Environment 35 Society and culture 40 Employees 46 Chapter_7 AWARDS AND CERTIFICATIONS 49 Awards 50 Certifications 55 FINAL NOTE 56 The present company profile constitutes the 7th annual report of the Attica Tollway Project and re- lates to the period from January 1st to December 31st 2015. The company profile describes the acti- vities of the companies “Attiki Odos S.A.” and “Attikes Diadromes S.A.” in relation to the operation and maintenance of the Attica Tollway Project. Photographers: Nikos Daniilidis, Nikos Markou, Alexis Sofianopoulos, Panagiotis Voumvakis, Manos Ioannou, Alexandros Katsis. part A 1-23.qxp_Layout 1 25/11/16 14:19 Page 2 We wish to continue being a role model for construction and ope- ration of projects, especially motorways, in Greece and abroad by: Providing high-quality innovative services, aiming to create loyal, satisfied and properly informed drivers, who will enjoy the safety, comfort and reliability of Attica Tollway; Contributing to the reduction of car accidents in Greece, by implementing specific actions on road safety; Implementation of specific know-how for the reduction of the impact of the motorway operation on the environment. Our vision Introduction Attica Tollway is one of the major European urban motorways and the first big co-financed project in Greece. Its innovative construction and high-quality operation essen- tially changed road transportations in Greece and raised the standards of safety and services provided. Today, Attica Toll- way is an integral part of thousands of people’s everyday lives and constitutes a construction and operation role model for all major relevant projects in Greece. 2 part A 1-23.qxp_Layout 1 25/11/16 14:19 Page 4 Characteristics of the project Total length 70 km Service / side roads network 150 km Interchanges 29 Motorway Overpasses 100 Motorway Underpasses 25 Rail bridges 38 River/Stream bridges 21 Pedestrian Overpasses 12 Tunnel/Cut & Cover Sections 56 Total length of Tunnel/Cut & Cover Sections 15.36 km Flood protection works 66.7 km Motorist Service Stations – M.S.S. 4 Operation & Maintenance Centre 1 01 Customer Service Centers – C.S.C. 12 01 Toll Stations 39 Total number of toll lanes 195 Toll Collection (T.C.) lanes with potential electronic function 39-95 Αttica Tollway:Τhe project Toll Collection (T.C.) lanes with potential manual function 100-156 Attica Tollway is a modern motorway providing quick, comfortable Main Benefits and reliable access to remote areas of Attica. It is a road axis con- There are several significant benefits resulting from Attica Tollway, as it: necting 22 municipalities of the Attica basin that meets the tran- Forms a main backbone that links all the modes of transportation means and infrastructures of At- sportation needs of millions of people on an annual basis. tica, i.e. road (connection with the national road network), air (connection with the Athens Interna- tional Airport E. Venizelos), rail (connection with metro and suburban rail stations) and sea It is an urban motorway, of two directionally separated carriageways, each consisting of 3 lanes (connection with Lavrio and Rafina ports); and an emergency lane (hard shoulder). The suburban railway of Athens has been constructed in Improves traffic conditions within the capital, by absorbing a significant portion of the daily traf- the central reservation of the motorway. fic moving across the Attica basin; Attica Tollway constitutes a unique piece of infrastructure, even in European terms, since it is Promotes the strategic restructuring of the energy and telecommunication networks; essentially a closed toll motorway within a metropolitan capital, where traffic flow is dense. Contributes to the physical planning and urban development and completion in the Attica prefec- ture; Attica Tollway is part of the PATHE road axis (Patra – Athens – Thessaloniki - Evzoni) and con- nects Athens – Lamia National Road with the Athens – Patra National Road, by-passing the cen- Contributes to the residential and business development of the remote areas of Attica. tre of Athens. Being a closed motorway, it has controlled accesses and consists of two sections, which are per- pendicular to one another: Project cost and financing The Elefsina – Stavros – Spata A/P motorway (ESSM), extending along approximately 52 km, In the early 90’s, the Greek State held an international tender for the assignment of the construction and of the Attiki Odos project, by the concession and co-financing method. The Greek group of companies, The Imittos Western Peripheral Motorway (IWPM), extending along approximately 13 km. At- by the corporate name “Attiki Odos S.A.”, was the successful bidder of the tender, and the new motor- 4 tica Tollway incorporates part of the Egaleo Western Peripheral Motorway, extending along way was ultimately named after it. 5 approximately 5 km. part A 1-23.qxp_Layout 1 25/11/16 14:19 Page 6 The Attiki Odos project was completed in time, and its construction cost, € 1.3 billion, was financed by Operation Company – ATTIKES DIADROMES S.A. 35% by the Greek State with participation of funds from the Community Support Framework, while the 41.9 km of Attiki Odos Motorway, 190 02 Peania - GREECE Concession Company “Attiki Odos S.A.” covered the remaining 65% by own equity and loan capital. The ATTIKES DΙΑDRΟΜΕS Tel.: +30 210 6682000, Fax: +30 210 6635578 loans received by the Concession Company were covered by the European Investment Bank and by Com- e-mail: [email protected] mercial Banks, while “Attiki Odos S.A.” shareholders obtained guarantees for all the loans, by a Group "ATTIKES DIADROMES S.A." is the company which has undertaken the operation and of International Banks, for the entire construction period. maintenance of Attica Tollway. The shareholders of the Concession Company par- ticipate in “Attikes Diadromes S.A.” with a stake of 80% (ATTIKA DIODIA S.A.), to- gether with the French Company EGIS ROAD OPERATION (ex Transroute International), with a 20% stake. Financing Bodies The Greek State The European Union The European Investment Bank Shareholders The Concession Company Attiki Odos S.A. AKTOR CONCESSIONS S.A. member of ELLAKTOR S.A. Group, with a participation of A Group of Commercial Banks AΚΤOR CONCESSIONS 59.249% J&P AVAX S.A. with a participation of 20.804% Entities of the Project ETETH S.A. (belonging to the J&P AVAX S.A. Group) with a participation of 10.023% Awarding - Supervisory Authority PIRAEUS BANK S.A./ATEbank with a participation of 9.880% The GREEK STATE, represented by the DIRECTORATE OF OPERATION, MAINTENANCE & EXPLOITATION OF INFRASTRUCTURES WITH CONCESSION AGREEMENT (DIRECTORATE L.S.E.P.) falling under the General Secretariat of Infrastructures /General Direc- EGIS ROAD OPERATION S.A. with a participation of 0.042% torate of Transportation Infrastructures of the Ministry of Infrastructure, Transport and Network, monitors and oversees the operation and maintenance of the motor- way. This Service is a successor to E.Y.D.E./S.E.R.A, which was responsible for super- vising and overseeing the design and construction of the project. Concession Company – ATTIKI ODOS S.A. 41.9 km of Attiki Odos Motorway, 190 02 Peania - GREECE Tel.: +30 210 6682200, Fax: +30 210 6025060 e-mail: [email protected] "ATTIKI ODOS S.A.", is the Concession Company (Concessionaire) of the project, which has undertaken the design, construction, financing, operation and maintenance of the motorway, through the execution of a Concession Contract with the Greek State. Construction Joint Venture – Attiki Odos J.V. 25 Ermou Street, 145 64 Nea Kifissia – GREECE Central Work Site: ΑttΙΚi ΟdΟS j.v 41.9 km of Attiki Odos Motorway, 190 02 Peania - GREECE Tel.: +30 210 6632161, Fax: +30 210 6632694 e-mail: [email protected] "ATTIKI ODOS CONSTRUCTION JOINT VENTURE" was the construction company for the project, a joint venture consisting of Greek companies, led by AKTOR S.A., which suc- cessfully implemented a complex and difficult project, bringing together the great- 6 est construction companies of Greece. 7 part A 1-23.qxp_Layout 1 25/11/16 14:19 Page 8 The activities of the operation company include: Traffic management; Tracking down, intervening and handling incidents and accidents; Road maintenance (preventive and restoring); Toll collection; Planning the toll policy and managing the miscellaneous subscription-commercial programmes; The recording and evaluation of the users’ requests received on a daily basis and the results of the annual surveys aiming at the best possible satisfaction of the users; Communication with the Media, the users and the wider public; Creation of programmes which cover the three pillars of the Corporate Social Responsibility, em- phasising on road safety as well as programmes for the training of the employees.