Maintenance and Service Guide HP Pavilion Zd7000 Series Notebook PC HP Media Center Zd7000 Series Notebook PC HP Compaq Nx9500 Series Business Notebook

Maintenance and Service Guide HP Pavilion zd7000 Series Notebook PC HP Media Center zd7000 Series Notebook PC HP Compaq nx9500 Series Business Notebook

Document Part Number: 333621-003

August 2004

This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts; troubleshooting notebook problems; and performing notebook disassembly procedures. © Copyright 2003, 2004 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. SD Logo is a trademark of its proprietor. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide HP Pavilion zd7000 Series Notebook PC HP Media Center zd7000 Series Notebook PC HP Compaq nx9500 Series Business Notebook Third Edition August 2004 First Edition August 2003 Document Part Number: 333621-003 Contents

1 Product Description 1.1 Models...... 1–2 1.2 Features ...... 1–13 1.3 Clearing a Password ...... 1–16 1.4 Power Management...... 1–16 1.5 External Components ...... 1–17 1.6 Design Overview...... 1–27

2Troubleshooting 2.1 Computer Setup and Diagnostics Utilities ...... 2–2 Using Computer Setup ...... 2–3 Selecting from the File Menu ...... 2–4 Selecting from the Security Menu ...... 2–5 Selecting from the Advanced Menu ...... 2–7 2.2 Using Diagnostics for Windows ...... 2–9 Obtaining, Saving or Printing Configuration Information ...... 2–9 Obtaining, Saving or Printing Diagnostic Test Information ...... 2–10 2.3 Troubleshooting Flowcharts ...... 2–12

3 Illustrated Parts Catalog 3.1 Serial Number Location ...... 3–2 3.2 Notebook Major Components...... 3–3 3.3 Miscellaneous Plastics Kit Components ...... 3–17 3.4 Miscellaneous Cable Kit Components ...... 3–18

Maintenance and Service Guide iii Contents

3.5 Mass Storage Devices ...... 3–19 3.6 Personal Video Recorder Devices...... 3–21 3.7 Miscellaneous ...... 3–23

4 Removal and Replacement Preliminaries 4.1 Tools Required ...... 4–1 4.2 Service Considerations ...... 4–2 Plastic Parts...... 4–2 Cables and Connectors ...... 4–2 4.3 Preventing Damage to Removable Drives ...... 4–3 4.4 Preventing Electrostatic Damage ...... 4–4 4.5 Packaging and Transporting Precautions ...... 4–4 4.6 Workstation Precautions ...... 4–5 4.7 Grounding Equipment and Methods ...... 4–5

5 Removal and Replacement Procedures 5.1 Serial Number ...... 5–2 5.2 Disassembly Sequence Chart ...... 5–3 5.3 Preparing the Notebook for Disassembly ...... 5–4 5.4 Notebook Feet ...... 5–9 5.5 Memory Module ...... 5–10 5.6 Mini PCI Communications Card...... 5–13 5.7 Optical Drive...... 5–15 5.8 Keyboard...... 5–17 5.9 Keyboard Cover ...... 5–22 5.10 Display Assembly ...... 5–24 5.11 Top Cover ...... 5–26 5.12 System Board ...... 5–30 5.13 RTC Battery ...... 5–34 5.14 Heat Sink...... 5–35 5.15 Processor ...... 5–39 5.16 SD Card Slot/Infrared Module ...... 5–41 5.17 Speakers ...... 5–43

iv Maintenance and Service Guide Contents

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements 3-Conductor Power Cord Set ...... B–1 General Requirements ...... B–1 Country-Specific Requirements...... B–2

CScrew Listing

Index

Maintenance and Service Guide v 1 Product Description

The HP Pavilion zd7000 Series Notebook PC, the HP Media Center zd7000 Series Notebook PC, and the HP Compaq nx9500 Series Business Notebook offer advanced modularity, Intel® Pentium® processors with 64-bit architecture, industry-leading NVIDIA graphics controllers, and extensive multimedia support.

HP Pavilion zd7000 Series Notebook PC, HP Media Center zd7000 Series Notebook PC, and HP Compaq nx9500 Series Business Notebook

Maintenance and Service Guide 1–1 Product Description

1.1 Models Notebook model information is shown in Tables 1-1 and 1-2.

Table 1-1 HP Pavilion zd7000 Series Notebook PC, HP Media Center zd7000 Series Notebook PC, and HP Compaq nx9500 Series Business Notebook Model Naming Conventions

Key VP32Y7 80 Y Gg 10 H a XXXXXX-XXX 0 1 2 34 5 678 91011 Key Description Options 1Brand/Series V = Pavilion designator C = Compaq 2 Processor type P = Intel Pentium 4 3 Processor speed 340 = 3.40 GHz 280 = 2.80 GHz 320 = 3.20 GHz 266 = 2.66 GHz 306 = 3.06 GHz 4 Display type/ Y = wide SXGA+ 7 = 17.1 in size/resolution (1680 × 1050) 5 = 15.4 in W = wide XGA (1280 × 800) H = wide SXGA+ WVA 5 Hard drive size* 80 = 80 GB 60 = 60 GB 6 Optical drive Y = DVD+RW/R and W = DVD/CD-RW designator CD-RW Combo Drive Combo Drive 7 Integrated G = combination modem + GB NIC communication/ g = 802.11g Bluetooth® wireless device N = none

1–2 Maintenance and Service Guide Product Description

Table 1-1 HP Pavilion zd7000 Series Notebook PC, HP Media Center zd7000 Series Notebook PC, and HP Compaq nx9500 Series Business Notebook Model Naming Conventions (Continued)

Key Description Options 8 RAM 10 = 1024 MB 51 = 512 MB 76 = 768 MB 9 Operating system H = Microsoft® Windows® XP Home C = Microsoft Windows XP Media Center P = Microsoft Windows XP Professional 10 Warranty a = 1/1/0 (1 year parts, 1 year labor, no onsite support) 11 SKU# *1 GB = one billion bytes when referring to hard drive storage capacity. Accessible capacity is less.

Maintenance and Service Guide 1–3 Product Description

Table 1-2 HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC Models All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack. ■ 1-year warranty on parts and labor. V7001 P 320 Y7 80 Y Gg 76 H France DP353E ABF Spain DP353E ABE Germany DP763E ABD Switzerland DP353E UUZ Italy DP353E ABZ United Kingdom DP353E ABU V7066 P 320 Y7 80 Y Gg 51 H Switzerland DV277E UUZ V7070 P 320 Y7 80 Y Gg 10 H United Kingdom DP766E ABU V7080 P 320 Y7 80 Y Gg 10 H United Kingdom DY626E ABU V7168 P 320 Y7 80 Y Gg 51 H Germany PB941EA ABD V7169 P 320 Y7 80 Y Gg 10 H Sweden/Finland PB943EA AK8 V7170 P 320 Y7 80 Y Gg 51 H Spain PB942EA ABE United Kingdom PB942 EA ABU V7180 P 320 Y7 80 Y Gg 10 C United States DS492U ABA

1–4 Maintenance and Service Guide Product Description

Table 1-2 HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC Models (Continued) All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack. ■ 1-year warranty on parts and labor. V7188 P 320 Y7 80 Y Gg 51 H United States DS492U ABA V7198 P 320 Y7 80 Y Gg 51 C United States DV601U ABA V7260 P 320 Y7 80 Y Gg 51 H a United States PF163UA ABA V7269 P 320 W7 80 Y Gg 10 H a United States PF167UA ABA V7280 P 320 Y7 80 Y Gg 10 C United States PF164UA ABA V7999 P 320 Y7 80 Y Gg 10 H United States DP446U ABA V7167 P 320 Y7 60 Y Gg 51 H Germany PB952EA ABD V7001 P 306 Y7 80 W GN 51 H United States DM793A ABA 7030 P 306 Y7 80 Y Gg 51 C United States DM790A ABA

Maintenance and Service Guide 1–5 Product Description

Table 1-2 HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC Models (Continued) All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack. ■ 1-year warranty on parts and labor. 7065 P 306 Y7 80 Y Gg 51 H United Kingdom DY624E ABU V7168 P 306 Y7 80 W Gg 51 H United States DS491U ABA V7015 P 306 Y7 60 Y Gg 51 C United States DT859U ABA V7055 P 306 Y7 80 Y Gb 51 H Spain DV274E ABE V7060 P 306 Yu 60 Y Gg 51 H Switzerland DV271E UUZ United Kingdom DV271E ABU V7063 P 300 Y7 80 Y Gg 51 H United States DS488U ABA V7141 P 300 Y7 80 Y Gb 51 H Italy PB949EA ABZ V7143 P 300 Y7 80 Y Gb 51 H United Kingdom PB944EA ABU V7144 P 300 Y7 80 Y Gb 51 H France PB947EA ABF

1–6 Maintenance and Service Guide Product Description

Table 1-2 HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC Models (Continued) All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack. ■ 1-year warranty on parts and labor. V7145 P 300 Y7 80 Y Gb 51 H United Kingdom PB950EA ABU V7150 P 300 Y7 80 Y Gg 51 H United States DS488U ABA V7160 P 300 Y7 80 Y Gg 51 H United States DS488U ABA V7249 P 300 W7 80 Y Gg 51 P a United States PF166UA ABA V7139 P 300 Y7 60 Y Gg 51 H Sweden/Finland PB951EA AK8 V7140 P 300 Y7 60 W Gg 51 H United States DS487U ABA V7160 P 300 Y7 60 W Gg 51 H United States DZ379U ABC V7020 P 280 Y7 80 Y Gg 51 H United States DR089 ABA V7045 P 280 Y7 80 Y Gg 51 H France DY625E ABF

Maintenance and Service Guide 1–7 Product Description

Table 1-2 HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC Models (Continued) All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack. ■ 1-year warranty on parts and labor. V7058 P 280 Y7 80 W Gg 51 H United States DP791A ABA V7131 P 280 Y7 80 Y Gg 51 H France PB946EA ABF V7005 P 280 Y7 60 Y Gg 51 C United States DP448U ABA V7038 P 280 Y7 60 W GN 51 H Italy DR770E ABZ V7040 P 280 Yu 60 Y GN 51 H France DP761E ABT Spain DP761E ABE Germany DP652E ABD Switzerland DP761E UUZ Italy DP761E ABZ United Kingdom DP761E ABU v7040 P 280 Y7 60 Y Gg 51 H United States DM789A ABA v7040 P 280 Y7 60 Y Gg 51 H United States DM789A ABA V7048 P 280 Y7 60 y Gg 51 H United States DV275E ABZ V7049 P 280 Y7 60 Y Gg 51 H Switzerland DY627E UUZ

1–8 Maintenance and Service Guide Product Description

Table 1-2 HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC Models (Continued) All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack. ■ 1-year warranty on parts and labor. V7050 P 280 Y7 60 Y Gg 51 H Germany DP770E ABD Spain DP767E ABE Italy DP767E ABZ United Kingdom DP767E ABU V7101 P 280 Y7 60 W Gg 51 H United States DP684AS ABA V7112 P 280 Y7 60 W GN 51 H France PB945EA ABF V7120 P 280 Y7 60 W Gg 51 H Sweden DV287E AK8 V7128 P 280 Y7 60 W Gg 51 H Italy PB948EA ABZ V7020 P 280 Y7 40 W Gg 51 H Germany DV268E ABD V7102 P 280 Y7 40 W Gg 51 H United States DZ378U ABA V7128 P 280 Y7 40 W Gg 51 H Italy PB948EA ABZ V7035 P 280 Y7 40 W GN 51 H Italy DP768E ABZ United Kingdom DP768E ABU

Maintenance and Service Guide 1–9 Product Description

Table 1-2 HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC Models (Continued) All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack. ■ 1-year warranty on parts and labor. V7101 P 280 Y7 40 W GN 51 H United States DS490U ABA V7005 P 266 Y7 60 W GN 25 H France DV269E ABF V7010 P 266 Y7 60 W Gg 51 H United States DM788A ABA V7030 P 266 Y7 60 Y Gg 51 H France DP765E ABF Switzerland DP765E UUZ V7050 P 266 Y7 60 Y Gg 51 H United States DT860U ABA V7129 P 266 Y7 60 Y GN 51 H France DV270E ABF v7998 P 266 W5 60 W Gg 51 H United States DP447U ABA V7005 P 266 W5 40 W Gg 51 H United States DR341U ABA V7009 P 266 Y7 40 W GN 51 H France DR768E ABF

1–10 Maintenance and Service Guide Product Description

Maintenance and Service Guide 1–11 Product Description

Table 1-3 HP Compaq nx9500 Series Business Notebook Models

All HP Compaq nx9500 Series Business Notebook models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack. ■ 1-year warranty on parts and labor. C9500 P 320 W7 80 Y Gg 10 P Canada - French PF032UA ABC United States PF032UA ABA C9500 P 300 W7 60 Y Gg 51 P Canada - French PF031UA ABC United States PF031UA ABA C9500 P 300 W7 60 W Gg 51 P Canada - French PF030UA ABC United States PF030UA ABA

1–12 Maintenance and Service Guide Product Description

1.2 Features ■ The following processors, all with 512-KB L2 cache, are available, varying by notebook model: ❏ Intel® Pentium® 4 3.4-, 3.2-, 3.0-, and 2.8-GHz processors with 800-MHz FSB and Hyper-Threading ❏ Intel Pentium 4 3.06-, 2.8-, and 2.66-GHz processors with 533-MHz FSB ■ 17.0-inch wide XGA (1440 × 900), 15.4-inch wide XGA (1280 × 800) TFT display with over 16.7 million colors, or 17.0-inch wide WSXGA (1680 x 1050) TFT display, varying by notebook model ■ NVIDIA GeForce FX Go5200 Ultra with 128-MB video memory, NVIDIA GeForce FX Go5200 Ultra with 64-MB video memory, NVIDIA GeForce FX Go5600 Ultra with 128-MB video memory, NVIDIA GeForce FX Go5600 Ultra with 64-MB video memory, NVIDIA GeForce FX Go5700 with 128-MB video memory, or NVIDIA GeForce FX Go5700 with 64-MB video memory, varying by notebook model ■ 100-, 80-, 60-, or 40-GB high-capacity 4200-rpm hard drive, 80-, 60-, or 40-GB high-capacity 5400-rpm hard drive, or 60-GB high-capacity 7200-rpm hard drive, varying by notebook model ✎ 1 GB = one billion bytes when referring to hard drive storage capacity. Accessible capacity is less.

Maintenance and Service Guide 1–13 Product Description

■ 1024-, 512-, or 256-MB DDR synchronous DRAM (SDRAM) at 333 MHz, expandable to 2.0 GB ■ Microsoft® Windows® XP Home Edition, Microsoft Windows XP Professional, or Microsoft Windows XP Media Center Edition, varying by notebook model ■ Full-size Windows keyboard with integrated numeric keypad ■ TouchPad pointing device with on/off button and dedicated vertical scroll up/down pad ■ Integrated Secure Digital (SD) Memory Card slot ■ Integrated 10/100BASE-T Ethernet local area network (LAN) network interface card (NIC) with RJ-45 (network) connector ■ Integrated wireless support for Mini PCI 802.11b/g and Bluethumb® LAN devices ■ One Type II PC Card slot with support for both 32-bit (CardBus) and 16-bit PC Cards ■ External 135- or 120-watt AC adapter with power cord ■ 12-cell Li-Ion battery pack ■ Harman/Kardon stereo speakers

1–14 Maintenance and Service Guide Product Description

■ Support for the following optical drives: ❏ 24X Max DVD/CD-RW Combo Drive ❏ 8X Max DVD-ROM Drive ❏ Generic multi-speed DVD+RW/R and CD-RW Combo Drive ❏ 8X Max DVD+RW/R and CD-RW Combo Drive ❏ 4X Max DVD+RW/R and CD-RW Combo Drive ❏ 2X Max DVD+RW/R and CD-RW Combo Drive ■ Connectors: ❏ SD Card slot ❏ Infrared port ❏ One Type II PC Card slot ❏ RJ-11 (modem) jack ❏ RJ-45 (network) jack ❏ 4 Universal Serial Bus (USB) v. 2.0 ports ❏ S-Video jack ❏ Parallel port ❏ External monitor port ❏ Power connector ❏ Docking connector ❏ IEEE 1394 digital port ❏ Audio-in (microphone) jack ❏ Audio-out (headphone) jack

Maintenance and Service Guide 1–15 Product Description

1.3 Clearing a Password If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the notebook for disassembly (refer to Section 5.3, “Preparing the Notebook for Disassembly,” for more information). 2. Remove the real time clock (RTC) battery (refer to Section 5.13, “RTC Battery,” for more information). 3. Wait approximately 5 minutes. 4. Replace the RTC battery and reassemble the notebook. 5. Connect AC power to the notebook. Do not reinsert any battery packs at this time. 6. Turn on the notebook. All passwords and all CMOS settings have been cleared.

1.4 Power Management The notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features: ■ Standby ■ Hibernation ■ Setting customization by the user ■ Hotkeys for setting the level of performance ■ Battery calibration ■ Lid switch Standby/resume ■ Power/Standby button ■ Advanced Configuration and Power Management (ACPM) compliance

1–16 Maintenance and Service Guide Product Description

1.5 External Components The external components on the front panel and right side of the notebook are shown below and described in Table 1-4. ✎ The notebook component locations are identical for all models of the HP Pavilion zd7000 Series Notebook PC, HP Media Center zd7000 Series Notebook PC, and HP Compaq nx9500 Series Business Notebook. Plastic components of the HP Compaq nx9500 Series Business Notebook appear different from the HP Pavilion and HP Media Center zd7000 models only by color.

Front Panel and Right-Side Components

Maintenance and Service Guide 1–17 Product Description

Table 1-4 Front and Right Side Components

Item Component Function 1 Display release latch Opens the notebook. 2 Stereo speakers (2) Produce stereo sound. 3 Integrated Drive On: The internal hard drive or optical drive Electronics (IDE) is being accessed. drive LED 4 Battery LED ■ On: The notebook is receiving battery power. ■ Amber: A battery pack is charging. ■ Green: A battery pack is fully charged. ■ Flashing: A battery pack is malfunctioning and might need to be replaced. 5 Power LED On: The notebook is receiving AC power. 6 Power/standby LED On: Notebook is turned on. Flashing: Notebook is in Standby. 7 Digital Media Slot Supports SD Card, MultiMediaCard, Memory Stick, and SmartMedia digital memory cards. 8 Infrared port Provides wireless communication between the notebook and an optional IrDA-compliant device. 9 Optical drive Supports an optical disc. 10 PC Card eject button Ejects an optional PC Card from the PC Card slot. 11 PC Card slot Supports an optional Type I or Type II 32-bit (CardBus) or 16-bit PC Card.

1–18 Maintenance and Service Guide Product Description

The external components on the rear panel and left side are shown below and described in Table 1-5.

Rear Panel and Left-Side Components

Table 1-5 Rear Panel and Left-Side Components

Item Component Function 1 Security cable slot Attaches an optional security cable to the notebook. ✎ The purpose of security solutions is to act as a deterrent. These solutions do not prevent the product from being mishandled or stolen. 2 RJ-11 (modem) jack Connects a modem cable. 3 RJ-45 (network) jack Connects an Ethernet network cable. 4 USB ports (3) Connect optional USB 2.0-compliant devices. 5 S-Video jack Connects an optional S-Video device, such as a television, VCR, camcorder, projector, or video capture card.

Maintenance and Service Guide 1–19 Product Description

Table 1-5 Rear Panel and Left-Side Components (Continued)

Item Component Function 6 Parallel port Connects an optional parallel device such as a printer. 7 External monitor port Connects an optional VGA external monitor or projector. 8 Vents (3) Allow airflow to cool internal components. Ä To prevent overheating, use the notebook only on hard surfaces that cannot obstruct the vents. Do not allow a soft surface, such as bedding, clothing, or a thick rug, to block airflow. 9 Power connector Connects an AC adapter cable. 10 HP Notebook Connects to an optional expansion base. Expansion Base connector 11 USB port Connects optional USB 2.0-compliant devices. 12 1394 port Connects an optional 1394 device such as a camcorder or digital camera. 13 Audio-in Connects an optional monaural or stereo (microphone) jack microphone. 14 Audio-out Connects optional headphone or powered (headphone) jack stereo speakers. Also connects the audio function of an audio/video device such as a television or VCR.

1–20 Maintenance and Service Guide Product Description

The notebook keyboard components are shown below and described in Table 1-6.

Keyboard Components

Maintenance and Service Guide 1–21 Product Description

Table 1-6 Keyboard Components

Item Component Function 1 fn key Executes frequently used system functions when pressed in combination with another key. 2 caps lock key Enables caps lock and turns on the caps lock LED. 3 f1 through f12 Perform system and application tasks. function keys When combined with the fn key, the function keys f1 and f3 through f12 perform additional tasks as hotkeys. 4 Keypad keys (17) Standard numeric keypad. 5 Cursor control keys Move the cursor around the screen. 6 Windows Displays a shortcut menu for items beneath applications key the pointer. 7 Windows logo key Displays the Windows Start menu.

1–22 Maintenance and Service Guide Product Description

The notebook top components are shown below and described in Table 1-7.

Top Components

Table 1-7 Top Components

Item Component Function 1 Power button When the notebook is: ■ Off, press to turn on the notebook. ■ On, briefly press to initiate Hibernation. ■ In Standby, briefly press to resume from Standby. ■ In Hibernation, briefly press to restore from Hibernation. Power/standby LED ■ On: Notebook is turned on. ■ Flashing: Notebook is in Standby. 2 Volume control Increase or decrease system volume. buttons (2)

Maintenance and Service Guide 1–23 Product Description

Table 1-7 Top Components (Continued)

Item Component Function 3 Mute button Mutes or restores volume. Mute LED On: Volume is muted. 4 Media button Launches a multimedia application. 5 Picture button Launches a digital imaging application. ✎ The settings for the media and picture buttons can be changed. Refer to the “Using Custom Assignments and Schemes” section in Chapter 3 of the Startup and Reference Guide for information on reassigning these buttons to other applications. 6 Wireless button Turns the wireless network device on and off. Wireless LED On: an integrated wireless device has been enabled. 7 Caps lock LED On: Caps lock is on. 8 Num lock LED On: Num lock is on. 9 TouchPad on/off button Enables/disables the TouchPad. 10 TouchPad scroll zone Scrolls upward or downward. 11 Left and right TouchPad Function like the left and right buttons on an buttons external mouse. 12 TouchPad Moves the pointer and selects or activates items on the screen. 13 TouchPad LED On: TouchPad is enabled.

1–24 Maintenance and Service Guide Product Description

The external components on the bottom of the notebook are shown below and described in Table 1-8.

Bottom Components

Table 1-8 Bottom Components

Item Component Function 1 Labels area Contains the notebook serial number and other applicable regulatory labels. 2 Hard drive bay Holds the internal hard drive.

Maintenance and Service Guide 1–25 Product Description

Table 1-8 Bottom Components (Continued)

Item Component Function 3 Vents (3) Allow airflow to cool internal components. Ä To prevent overheating, do not obstruct vents. Using the notebook on a soft surface, such as a pillow, blanket, rug, or thick clothing, can block airflow. 4 Memory module/Mini PCI Contains 2 memory slots for compartment optional 256-, 512-, or 1024-MB memory modules and 1 slot for a Mini PCI wireless card. 5 Fan compartment Contains the heat sink and the 2 system fans. 6 Battery release latch Releases a battery pack from the battery bay. 7 Battery bay Holds the battery pack.

1–26 Maintenance and Service Guide Product Description

1.6 Design Overview This section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and Replacement Procedures,” for disassembly steps. The system board provides the following device connections: ■ Memory module ■ Mini PCI communications devices ■ Hard drive ■ Display ■ Keyboard and TouchPad ■ Audio ■ Intel Pentium 4 processors ■ Fan ■ PC Card

CAUTION: To properly ventilate the notebook, allow at least a 7.6-cm Ä (3-inch) clearance on the left and right sides of the notebook.

The notebook uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the notebook.

Maintenance and Service Guide 1–27 2 Troubleshooting

WARNING: Only authorized technicians trained by HP should repair Å this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

Maintenance and Service Guide 2–1 Troubleshooting

2.1 Computer Setup and Diagnostics Utilities The notebook features 2 system management utilities: ■ Computer Setup—A system information and customization utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Windows. ■ Diagnostics for Windows—A system information and diagnostic utility that is used within the Windows operating system. Use this utility whenever possible to ❏ Display system information. ❏ Test system components. ❏ Troubleshoot a device configuration problem in Windows XP Professional, Windows XP Home, or Windows Media Center.

It is not necessary to configure a device connected to a ✎ USB port on the notebook or to an optional docking device.

2–2 Maintenance and Service Guide Troubleshooting

Using Computer Setup

Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus: 1. Turn on or restart the notebook. Press f10 while the F10 = ROM-Based Setup message is displayed in the lower left corner of the screen. ❏ To change the language, press f2. ❏ To view navigation information, press f1. ❏ To return to the Computer Setup menu, press esc. 2. Select the File, Security, or Advanced menu. 3. To close Computer Setup and restart the notebook: ❏ Select File > Save Changes and Exit and press enter. - or - ❏ Select File > Ignore Changes and Exit and press enter. 4. When you are prompted to confirm your action, press f10.

Maintenance and Service Guide 2–3 Troubleshooting

Selecting from the File Menu

Table 2-1 File Menu

Select To Do This System Information ■ View identification information about the notebook, an expansion base, and any battery packs in the system. ■ View specification information about the processor, memory and cache size, and system ROM. Save to Floppy Save system configuration settings to a diskette. Restore from Floppy Restore system configuration settings from a diskette. Restore Defaults Replace configuration settings in Computer Setup with factory default settings. Identification information is retained. Ignore Changes and Exit Cancel changes entered during the current session, and then exit and restart the notebook. Save Changes and Exit Save changes entered during the current session, and then exit and restart the notebook.

2–4 Maintenance and Service Guide Troubleshooting

Selecting from the Security Menu

Table 2-2 Security Menu

Select To Do This Setup Password Enter, change, or delete a Setup password. The Setup password is called an administrator password in Computer Security, a program accessed from the Windows Control Panel. Power-on Password Enter, change, or delete a power-on password. DriveLock Passwords Enable/disable DriveLock; change a DriveLock User or Master password. ✎ DriveLock Settings are accessible only when you enter Computer Setup by turning on (not restarting) the notebook. Password Options Enable/disable: (Password options can be ■ QuickLock selected only when a ■ QuickLock on Standby power-on password has ■ been set.) QuickBlank ✎ To enable QuickLock on Standby or QuickBlank, you must first enable QuickLock.

Maintenance and Service Guide 2–5 Troubleshooting

Table 2-2 Security Menu (Continued)

Select To Do This Device Security Enable/disable: ■ Ports or diskette drives* ■ Diskette write* ■ CD-ROM or diskette startup ✎ Settings for a DVD-ROM can be entered in the CD-ROM field. System IDs Enter identification numbers for the notebook, a docking device, and all battery packs in the system. *Not applicable to SuperDisk LS-120 drives.

2–6 Maintenance and Service Guide Troubleshooting

Selecting from the Advanced Menu

Table 2-3 Advanced Menu

Select To Do This Language Change the Computer Setup language. Boot Options Enable/disable: ■ QuickBoot, which starts the notebook more quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.) ■ MultiBoot, which sets a startup sequence that can include most bootable devices and media in the system. Device Options ■ Enable/disable the embedded numeric keypad at startup. ■ Enable/disable multiple standard pointing devices at startup. (To set the notebook to support only a single, usually nonstandard, pointing device at startup, select Disable.) ■ Enable/disable USB legacy support for a USB keyboard. (When USB legacy support is enabled, the keyboard works even when a Windows operating system is not loaded.) ■ Set an optional external monitor or overhead projector connected to a video card in an expansion base as the primary device. (When the notebook display is set as secondary, the notebook must be shut down before undocking from a docking device.)

Maintenance and Service Guide 2–7 Troubleshooting

Table 2-3 Advanced Menu (Continued)

Select To Do This Device Options (continued) ■ Change the parallel port mode from Enhanced Parallel Port (EPP, the default setting) to standard, bidirectional, EPP, or Enhanced Capabilities Port (ECP). ■ Set video-out mode to NTSC (default), PAL, NTSC-J, or PAL-M.* ■ Enable/disable all settings in the SpeedStep window. (When Disable is selected, the notebook runs in Battery Optimized mode.) ■ Specify how the notebook recognizes multiple identical docking devices that are identically equipped. Select Disable to recognize the docking device as a single docking device; select Enable to recognize the docking devices individually, by serial number. ■ Enable/disable the reporting of the processor serial number by the processor to the software. HDD Self Test Options Run a quick comprehensive self test on hard drives in the system that support the test features. *Video modes vary even within regions. However, NTSC is common in North America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and PAL-M, in Brazil. Other South and Central American regions can use NTSC, PAL, or PAL-M.

2–8 Maintenance and Service Guide Troubleshooting

2.2 Using Diagnostics for Windows When you access Diagnostics for Windows, a scan of all system components is displayed on the screen before the diagnostics window opens. You can display more or less information from anywhere within Diagnostics for Windows by selecting Level on the menu bar. Diagnostics for Windows is designed to test HP components. If non-HP components are tested, the results might be inconclusive.

Obtaining, Saving or Printing Configuration Information

1. Access Diagnostics for Windows by selecting Start > Settings > Control Panel > Diagnostics for Windows. 2. Select Categories, and then select a category from the drop-down list. ❏ To save the information, select File > Save As. ❏ To print the information, select File > Print. 3. To close Diagnostics for Windows, select File > Exit.

Maintenance and Service Guide 2–9 Troubleshooting

Obtaining, Saving or Printing Diagnostic Test Information

1. Access Diagnostics for Windows by selecting Start > Settings > Control Panel > Diagnostics for Windows. 2. Select the Test tab. 3. In the scroll box, select the category or device you want to test. 4. Select a test type: ❏ Quick Test—Runs a quick, general test on each device in a selected category. ❏ Complete Test—Performs maximum testing on each device in a selected category. ❏ Custom Test—Performs maximum testing on a selected device. ◆ To run all tests for your selected device, select the Check All button. ◆ To run only the tests you select, select the Uncheck All button, and then select the check box for each test you want to run. 5. Select a test mode: ❏ Interactive Mode—Provides maximum control over the testing process. You determine whether the test was passed or failed. You might be prompted to insert or remove devices. ❏ Unattended Mode—Does not display prompts. If errors are found, they are displayed when testing is complete.

2–10 Maintenance and Service Guide Troubleshooting

6. Select the Begin Testing button. 7. Select a tab to view a test report: ❏ Status tab—Summarizes the tests run, passed, and failed during the current testing session. ❏ Log tab—Lists tests run on the system, the number of times each test has run, the number of errors found on each test, and the total run time of each test. ❏ Error tab—Lists all errors found in the notebook with the corresponding error codes. 8. Select a tab to save the report: ❏ Log tab—Select the Log tab Save button. ❏ Error tab—Select the Error tab Save button. 9. To print the report, select File > Save As, and then print the file from your folder.

Maintenance and Service Guide 2–11 Troubleshooting

2.3 Troubleshooting Flowcharts

Table 2-4 Troubleshooting Flowcharts Overview

Flowchart Description 2.1 “Flowchart 2.1—Initial Troubleshooting” 2.2 “Flowchart 2.2—No Power, Part 1” 2.3 “Flowchart 2.3—No Power, Part 2” 2.4 “Flowchart 2.4—No Power, Part 3” 2.5 “Flowchart 2.5—No Power, Part 4” 2.6 “Flowchart 2.6—No Video, Part 1” 2.7 “Flowchart 2.7—No Video, Part 2” 2.8 “Flowchart 2.8—Nonfunctioning Expansion Base (if applicable)” 2.9 “Flowchart 2.9—No Operating System (OS) Loading” 2.10 “Flowchart 2.10—No OS Loading, Hard Drive, Part 1” 2.11 “Flowchart 2.11—No OS Loading, Hard Drive, Part 2” 2.12 “Flowchart 2.12—No OS Loading, Hard Drive, Part 3” 2.13 “Flowchart 2.13—No OS Loading, Diskette Drive” 2.14 “Flowchart 2.14—No OS Loading, CD-ROM or DVD-ROM Drive” 2.15 “Flowchart 2.15—No Audio, Part 1” 2.16 “Flowchart 2.16—No Audio, Part 2”

2.17 “Flowchart 2.17—Nonfunctioning Device”

2.18 “Flowchart 2.18—Nonfunctioning Keyboard” 2.19 “Flowchart 2.19—Nonfunctioning Pointing Device”

2.20 “Flowchart 2.20—No Network/Modem Connection”

2–12 Maintenance and Service Guide Troubleshooting

Flowchart 2.1—Initial Troubleshooting

Begin troubleshooting.

N Go to Is there “Flowchart power? 2.2—No Power, Part 1.” Y

N Check Beeps, LED board, LEDs, or error speaker messages? N connections. Go to Y All drives “Flowchart working? 2.17—Nonfunction ing Device.” N Y Go to Is there video? “Flowchart Go to 2.6—No Video, (no boot) N “Flowchart Part 1.” Keyboard/ 2.18—Nonfunction Y pointing ing Keyboard” or device “Flowchart N working? 2.19—Nonfunction Y ing Pointing Go to Device.” Is the OS “Flowchart loading? 2.9—No Operating N System (OS) Go to Loading.” Y Connecting “Flowchart to network 2.20—No or modem? N Network/Modem Y Connection.” Go to Is there “Flowchart sound? 2.15—No Audio, Part 1.” End Y

Maintenance and Service Guide 2–13 Troubleshooting

Flowchart 2.2—No Power, Part 1

No power (power LED is off).

Remove from expansion base (if applicable).

N N Power up Power up Go to *Reset on battery on battery “Flowchart power. power? power? 2.3—No Power, Part 2.” Y Y

N N Go to Power up Power up *Reset “Flowchart on AC on AC power. 2.4—No Power, power? power? Part 3.” Y Y

Power up in docking Done *NOTES device? 1. On select models, there is a separate N reset button. 2. On select models, the notebook can be reset using the Standby switch and 1. Reseat the power cables in the either the lid switch or the main power expansion base and at the AC outlet. switch. 2. Ensure the AC power source is active. 3. Ensure that the power strip is working. YN Go to Power up “Flowchart Done in expansion 2.8—Nonfunctioning base? Expansion Base (if applicable).”

2–14 Maintenance and Service Guide Troubleshooting

Flowchart 2.3—No Power, Part 2

Continued from “Flowchart 2.2—No Power, Part 1.”

Visually check for debris in battery socket and clean if necessary.

Power on? Done

Check battery by recharging it, moving it to another notebook, or replacing it.

N Replace Power on? power supply (if applicable). Y N Go to “Flowchart Done Power on? 2.4—No Power, Part 3.” Y

Done

Maintenance and Service Guide 2–15 Troubleshooting

Flowchart 2.4—No Power, Part 3

Continued from “Flowchart 2.3—No Power, Part 2.”

Plug directly into AC outlet.

Power LED Done on? N

Reseat AC adapter in notebook and at power source. Y

Power on? Done

N External N Internal or Replace external Power outlet Try different external AC AC adapter. active? outlet. adapter? Y Internal N Go to “Flowchart Power on? Replace 2.5—No Power, power cord. Part 4.” Y Y Done Power on? Done

2–16 Maintenance and Service Guide Troubleshooting

Flowchart 2.5—No Power, Part 4

Continued from “Flowchart 2.4—No Power, Part 3.”

Open notebook.

Y Reseat loose Loose or components and damaged boards and parts? replace damaged items. N

Close notebook and retest.

Replace the following items (if applicable). Power on? Check notebook operation after each replacement: 1. Internal DC-DC converter* Y 2. Internal AC adapter 3. Processor board* 4. System board*

Done *NOTE: Replace these items as a set to prevent shorting out among components.

Maintenance and Service Guide 2–17 Troubleshooting

Flowchart 2.6—No Video, Part 1

No video.

Expansion Base Go to *NOTE: To change from internal to Stand-alone “Flowchart or expansion external display, use the hotkey 2.7—No Video, combination. base? Part 2.”

Stand-alone Y

Internal or Adjust Video OK? Done external brightness. display*? Internal N External

Press lid Adjust A switch to ensure brightness. operation.

Y Y

Video OK? Done Video OK? Done

N N Replace the following one at a time. Test after each replacement. Check for bent 1. Cable between notebook and notebook display (if applicable) pins on cable. 2. Inverter board (if applicable) 3. Display 4. System board N N Try Internal and Replace Video OK? another external system display. video OK? board. YY

Done Done

2–18 Maintenance and Service Guide Troubleshooting

Flowchart 2.7—No Video, Part 2

Continued from “Flowchart 2.6—No Video, Part 1.”

Remove notebook from expansion base, if connected.

Adjust Check brightness display of external brightness. monitor.

N Y Go to “A” in Video OK? “Flowchart Video OK? Done 2.6—No Video, Part 1.” Y N

Check that notebook is properly Try another seated in expansion base, for external bent pins on cable, and for monitor. monitor connection.

Y Y Internal Video OK? Done and external Done video OK? N N

Go to Adjust external “Flowchart monitor display. 2.8—Nonfunctioning Expansion Base (if applicable).”

Maintenance and Service Guide 2–19 Troubleshooting

Flowchart 2.8—Nonfunctioning Expansion Base (if applicable)

Nonfunctioning expansion base.

Reseat power cord in expansion base and power outlet.

Check voltage Reinstall setting on notebook into expansion base. expansion base.

Reset monitor Y cable connector at Expansion expansion base. base Done operating? Y N Expansion base Done Replace the following expansion base operating? components one at a time. Check notebook operation after each N replacement. 1. Power supply 2. I/O board Remove 3. Backplane board notebook, reseat 4. Switch box all internal parts, 5. Expansion base motor mechanism and replace any damaged items in expansion base.

2–20 Maintenance and Service Guide Troubleshooting

Flowchart 2.9—No Operating System (OS) Loading

No OS loading.*

Reseat power cord in expansion base and power outlet.

No OS loading from hard drive, go to “Flowchart 2.10—No OS Loading, Hard Drive, Part 1.”

No OS loading from diskette drive, go to “Flowchart 2.13—No OS Loading, Diskette Drive.”

No OS loading from CD- or DVD-ROM drive, go to “Flowchart 2.14—No OS Loading, CD-ROM or DVD-ROM Drive.”

No OS loading from network, go to “Flowchart 2.20—No Network/Modem Connection”.

*NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins.

Maintenance and Service Guide 2–21 Troubleshooting

Flowchart 2.10—No OS Loading, Hard Drive, Part 1

OS not loading from hard drive.

Y Go to Nonsystem “Flowchart disk 2.11—No OS message? Loading, Hard N Drive, Part 2.”

Reseat external hard drive. Y

OS loading? Done

N N Boot from CD? N Y Go to Boot “Flowchart from 2.13—No OS Check the Setup diskette? utility for correct Loading, booting order. Y Diskette Drive.” N Change boot priority through Boot the Setup utility from and reboot. hard drive? Y N Boot Go to from “Flowchart hard drive? 2.17—Nonfunctioning Done Device.” Y

2–22 Maintenance and Service Guide Troubleshooting

Flowchart 2.11—No OS Loading, Hard Drive, Part 2

Continued from “Flowchart 2.10—No OS Loading, Hard Reseat Drive, Part 1.” hard drive. N CD or 1. Replace Y diskette in hard drive. drive? 2. Replace system board. Hard drive Done Y accessible? N Remove diskette and reboot. Run FDISK.

Y N Boot Create partition, and then format from Done Hard drive hard drive to hard drive? partitioned? bootable N C:\ prompt. Y N N Go to Boot “Flowchart Hard drive from diskette 2.13—No OS formatted? drive? Loading, Diskette Drive.” Y Y Format hard drive and bring to N abootable C:\ prompt. Hard drive Y accessible? Notebook booted? Load OS using Y Done System Restore CD (if applicable). N Go to Go to “Flowchart “Flowchart 2.12—No OS 2.12—No OS Loading, Hard Loading, Hard Drive, Part 3.” Drive, Part 3.”

Maintenance and Service Guide 2–23 Troubleshooting

Flowchart 2.12—No OS Loading, Hard Drive, Part 3

Continued from “Flowchart 2.11—No OS Loading, Hard Drive, Part 2.” N System Install OS files on hard and reboot. drive? Y

Y Y Virus OS on Clean virus. loading from Done hard drive? hard drive? N N Y Run SCANDISK and check for Diagnostics Replace bad sectors. on diskette? hard drive. N N

Can bad Replace Run diagnostics sectors hard drive. and follow be fixed? recommendations. Y N

Fix bad Boot from Replace sectors. hard drive? hard drive. Y

Done

2–24 Maintenance and Service Guide Troubleshooting

Flowchart 2.13—No OS Loading, Diskette Drive Y

OS not loading Reseat OS from diskette drive. loading? Done diskette drive. N

Y N

Nonsystem Bootable Install bootable disk message? diskette diskette and in drive? reboot notebook. N Y

N Check diskette Go to for system files. Boot “Flowchart Try different from another 2.17—Nonfunction diskette. device? ing Device.” Y Y 1. Replace N Nonsystem diskette drive. disk error? 2. Replace system Diskette Enable drive drive enabled board. and cold boot N in the Setup notebook. utility? Y Y

OS Y Clear CMOS. Done loading? Is diskette Refer to drive boot Section 1.3, order “Clearing a N correct? Password” for N instructions.

Go to Change boot “Flowchart priority using 2.17—Nonfunctioning the Setup utility. Device”.

Maintenance and Service Guide 2–25 Troubleshooting

Flowchart 2.14—No OS Loading, CD-ROM or DVD-ROM Drive Y N No OS Install bootable loading from Disc Bootable disc and CD-ROM or in drive? disc in reboot DVD-ROM Drive. drive? N Y notebook.

Install Try another bootable disc. bootable disc.

Y Boots from Done CD or DVD? N Y Boots from Reseat Done drive. CD or DVD? N N Go to Booting “Flowchart from another 2.17—Nonfunctioning device? Device.” Y

Y Clear CMOS. Booting Refer to Go to order Section 1.3, “Flowchart correct? “Clearing a 2.17—Nonfunctioning Password” for Device.” N instructions.

Correct boot order using the Setup utility.

2–26 Maintenance and Service Guide Troubleshooting

Flowchart 2.15—No Audio, Part 1 Y Turn up audio No audio. internally or Audio? Done externally. N

Y N Notebook in Go to Internal expansion base “Flowchart Undock audio? (if applicable)? 2.16—No Audio, Part 2.” N Y

Go to Replace the following expansion base “Flowchart components one at a time, as applicable. 2.16—No Audio, Check audio status after each change. Part 2.” 1. Reseat expansion base audio cable. 2. Replace audio cable. 3. Replace speaker. 4. Replace expansion base audio board. 5. Replace backplane board. 6. Replace I/O board.

Y Go to “Flowchart Audio? Done 2.17—Nonfunctioning Device.” N

Maintenance and Service Guide 2–27 Troubleshooting

Flowchart 2.16—No Audio, Part 2

Continued from “Flowchart 2.15—No Audio, Part 1.”

Audio Reload driver in OS audio drivers. configured? Y

N Correct Load drivers and drivers for set configuration application? in OS. Y

Connect to external speaker.

N Replace audio Y board and speaker Audio? Audio? Done connections in notebook YN(if applicable).

1. Replace internal speakers. 2. Replace audio board (if applicable). 3. Replace system board.

2–28 Maintenance and Service Guide Troubleshooting

Flowchart 2.17—Nonfunctioning Device

Nonfunctioning device.

Reseat device.

Unplug the nonfunctioning device from the notebook and inspect cables and plugs for bent or broken pins or other damage.

Y Fix or Clear Any physical CMOS. replace device detected? broken item. N Go to Flowchart 2.9, Reattach device. “Flowchart Close notebook, Replace hard drive. 2.9—No plug in power, Operating System and reboot. (OS) Loading.”

N N Device Replace NIC. Device boots If integrated NIC, boots properly? replace system properly? board. Y Y

Replace diskette Done Done drive.

Maintenance and Service Guide 2–29 Troubleshooting

Flowchart 2.18—Nonfunctioning Keyboard

Keyboard not operating properly.

Connect notebook to good external keyboard.

N External Replace device system works? board. Y

Reseat internal keyboard connector (if applicable).

N Replace internal OK? keyboard or cable. Y

Done OK? Done

Replace system board.

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Flowchart 2.19—Nonfunctioning Pointing Device

Pointing device not operating properly.

Connect notebook to good external pointing device.

N External Replace device system works? board. Y

Reseat internal pointing device connector (if applicable).

N Replace internal OK? pointing device or cable. Y Y

Done OK? Done

Replace system board.

Maintenance and Service Guide 2–31 Troubleshooting

Flowchart 2.20—No Network/Modem Connection

No network or modem connection.

N Network Replace jack or modem or have jack jack active? activated. Y Y

Digital Connect line? to nondigital line. N

N Y Reload NIC/modem OK? Done configured drivers and in OS? reconfigure. Y N

Disconnect all Replace power from NIC/modem the notebook (if applicable). and open. Y Reseat NIC/modem OK? Done (if applicable). N

Replace system board.

2–32 Maintenance and Service Guide 3 Illustrated Parts Catalog

This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers. Spare part numbers are for use with all models of the HP Pavilion zd7000 Series Notebook PC, the HP Media Center zd7000 Series Notebook PC, and the HP Compaq nx9500 Series Business Notebook unless otherwise noted.

Maintenance and Service Guide 3–1 Illustrated Parts Catalog

3.1 Serial Number Location When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook.

Serial Number Location

3–2 Maintenance and Service Guide Illustrated Parts Catalog

3.2 Notebook Major Components

Notebook Major Components

Maintenance and Service Guide 3–3 Illustrated Parts Catalog

Table 3-1 Spare Parts: Notebook Major Components

Spare Part Item Description Number 1 Display assemblies For use with all models 17.0-inch, WXGA+ 344894-001 15.4-inch, WXGA 344893-001 For use with HP zd7000 models 17.0-inch, WSXGA+ 365895-001 Miscellaneous Plastics Kit For use with HP zd7000 models 344852-001 For use with HP Compaq nx9500 models 370805-001

Each kit includes the following components: 2a Keyboard cover 2b RTC battery 2c SD Card slot/infrared module bezel 2d Fan cover 2e Memory module/Mini PCI compartment cover 2f Hard drive cover Notebook feet (not illustrated) Optical disk drive cover (not illustrated)

3–4 Maintenance and Service Guide Illustrated Parts Catalog

Notebook Major Components (Continued)

Maintenance and Service Guide 3–5 Illustrated Parts Catalog