Australian Airports Association National Conference Adelaide 17 13-17 Nov Program and Registration

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Australian Airports Association National Conference Adelaide 17 13-17 Nov Program and Registration AUSTRALIAN AIRPORTS ASSOCIATION NATIONAL CONFERENCE ADELAIDE 17 13-17 NOV PROGRAM AND REGISTRATION 550 + ATTENDEES 60 + SPEAKERS 65 + EXHIBITION BOOTHS ONCE AGAIN WE ARE Networking opportunities are a key OFFERING A STRONG part of the AAA National Conference, and this year is no different. The PROGRAM INCLUDING A Networking Program includes events GREAT MIX OF AUSTRALIAN at iconic venues such as the National AND INTERNATIONAL Wine Centre and the Adelaide Oval. PRESENTERS. Not only will delegates have ample opportunity to network with industry The program has been carefully leaders at these events but the designed to be relevant to all venues themselves will provide lasting business areas of airports. However, memories. in keeping with the successful On behalf of the AAA, our partners format of previous years, Day 2 will and our exhibitors we look forward to again feature a concurrent stream seeing you at the 2017 AAA National WELCOME FROM focussing specifically on issues Conference in Adelaide. THE NATIONAL relevant to regional airports. This CHAIRMAN year, for the first time, Regional Guy Thompson Airport Scholarships are available National Chairman to support regional aerodrome staff AAA who may not otherwise be able to attend conference. THE AUSTRALIAN AIRPORTS ASSOCIATION The AAA facilitates co-operation among all member airports and their many and varied partners in Australian aviation, whilst The Australian Airports Association (AAA) The AAA represents the interests of over contributing to an air transport system that is a non-profit organisation that was 380 members. This includes more than is safe, secure, environmentally responsible 260 airports and aerodromes Australia and efficient for the benefit of all Australians founded in 1982 in recognition of the real wide – from the local country community and visitors. need for one coherent, cohesive, consistent landing strip to major international and vital voice for aerodromes and airports gateway airports. The AAA is the leading advocate for throughout Australia. appropriate national policy relating to The AAA also represents more than airport activities and operates to ensure 120 aviation stakeholders and regular transport passengers, freight, and organisations that provide goods and the community enjoy the full benefits of a services to airports. progressive and sustainable airport industry. CONTACT US P: 02 6230 1110 E: [email protected] w: www.airports.asn.au 2 ADELAIDE IN 2017 WILL BUILD ON THE SUCCESS OF THE 2016 NATIONAL CONFERENCE IN CANBERRA AIRPORT INDUSTRY AWARDS acknowledged 27 airports, organisations and individuals achieving excellence 630 70 EXHIBITION within Australia’s ATTENDEES airport industry BOOTHS from capital city, major showcased the and regional airports latest technologies, across Australia and products and New Zealand benefited services available to from the event the industry 65 PRESENTATIONS covered all aspects of airport operations and the latest 80 international WOMEN IN SPEAKERS trends AIRPORTS from senior BREAKFAST leadership roles provided support for 92% across industry and aspiring leaders in the government airport industry RESPONDENTS VERY OR EXTREMELY SATISFIED with 2016 AAA Conference “THERE WERE SOME EXCEPTIONAL PEOPLE TO ENGAGE AND NETWORK WITH. THAT IS THE GREATEST VALUE FROM SUCH EVENTS” 3 AAA NATIONAL CONFERENCE GENERAL INFORMATION ADELAIDE SA Tourism site offers many ideas and options if you would like to extend your stay in Adelaide WHAT’S ON IN ADELAIDE: WHAT TO DO IN ADELAIDE: MUSEUMS, ART GALLERIES EVENTSV AND FESTIVALSisitUNIQUE EXPERIENCES AND EXHIBITIONS IN ADELAIDE Find out what’s on in Adelaide. Wondering what to do in Adelaide? For events, markets, gigs, concerts, Find a list of great activities here. Adelaide’s arts and cultural heritage sport, festivals and exhibitions. Check Australia’s capital of food and wine, offers museums and galleries with out our events calendar today. art, shopping, bustling bar scene international, colonial, indigenous and and events. modern culture. Learn more today. INDULGE IN ADELAIDE’S FABULOUS FOOD AND ADELAIDE WINERIES: WINE SCENE 200 CELLAR DOORS IN OUR WINE REGIONS In Adelaide, fantastic food and wine is a way of life. Further afield you’ll Adelaide is surrounded by its famous find unbeatable gourmet produce and wineries. You’ll find world-class wine regional charm. Find out more today. regions and over 200 cellar doors only a short drive away. Find out more. go to http://southaustralia.com/places-to-go/adelaide 4 REASONS TO ATTEND 2017 AAA NATIONAL CONFERENCE KEY BENEFITS OF ATTENDING THE AAA NATIONAL CONFERENCE. HEAR the latest Hear from innovations in industry about airport technology. the NEWEST What they are, how ADVANCES THE to use them, where in airfield PRE-EMINENT to use1 them. pavements and DISCOVER 4 lighting. AVIATION ways to increase ADELAIDE CONFERENCE AND non-aeronautical revenue at EXHIBITION IN airports of all THE ASIA PACIFIC sizes.3 Learn about the REGION. LEARN about the LATEST safety latest developments products, practices in best practice and principles and principles in the how to apply them industry.2 Discover how at your6 airport. to INTEGRATE wildlife hazard management into all aspects of airport business.5 NETWORK with industry leaders, professionals and stakeholders.7 REGISTRATION IS CLICK AVAILABLE HERE https://airportsconference.asn.au/registration 5 AAA NATIONAL CONFERENCE INTERNATIONAL SPEAKERS INTERNATIONAL SPEAKERS MARTIN MOODIE FOUNDER MOODIE REPORT Martin Moodie is the Chairman of The Moodie Davitt Report (formerly The Moodie Report), which he founded in 2002. The Moodie Davitt Report is the world’s leading business intelligence source on airport commercial revenues. Martin, born in Christchurch, New Zealand and now based in London and Hong Kong, has been covering the sector for 30 years. His company owns and organises the airport commercial revenue sector’s most influential conference, The Trinity Forum, now a joint venture with Airports Council International (ACI) and the annual Airport Food & Beverage (FAB) Conference & Awards. When: Wednesday 15 November 1100-1130 Major Airport Stream Business Intelligence Source - Airport Commercial Revenue JOANNE PATERNOSTER, CEO BUTTERFLY CONSULTING Joanne Paternoster’s career has afforded her the opportunity to serve in both line and staff functions in the Aviation industry. Jo’s recognised for her organisational and management experience as well as her customer experience management and customer service, expertise. Before launching a successful career as a management consultant with her own firm Butterfly Consulting in 2004, Joanne served as director of Customer Services and Standards for the Port Authority of New York and New Jersey which owns and operates John F. Kennedy International, Newark Liberty International, Atlantic City International, Stewart International, Teterboro, and LaGuardia Airports. She was responsible for spearheading the development and implementation of the Port Authority’s Airport Customer Service Improvement Program, the foundation of which is still utilised there today and the first Airport Customer Service Manual that has been used as a benchmark by airports around the world. Jo presented at the ACI in Australia. When: Tuesday 14 November 2017 1400-1430 International Speaker Partner Enhancing Airport Customer Satisfaction is Great - Making an Emotional Connection with Airport Customers is Even Better! 6 CONFERENCE PROGRAM SNAPSHOT WELCOME RECEPTION Exhibition build and bump in Monday 13 November 1700-1900 Evening Welcome Reception in the Industry Exhibition Hall DAY ONE 0730-0900 Women in Airports Breakfast Tuesday 14 November 0800-0915 Breakfast in the Industry Exhibition Hall 0915-1730 National Conference Sessions 1900-2200 The Taste of South Australia at National Wine Centre DAY TWO 0800-0845 Breakfast in the Industry Exhibition Hall Wednesday 15 November 0845-1600 National Conference Sessions Major Airport Regional Airport Stream Stream 1600-1630 AAA Annual General Meeting 1900-2300 AAA National Airport Industry Awards 2017 and Gala Dinner at the Adelaide Convention Centre DAY THREE 0800-0900 Breakfast in the Industry Exhibition Hall Thursday 16 November 0900-1700 Technical and Professional Development Sessions 1900-2230 Evening Networking Function at Adelaide Oval DAY FOUR 0800-0830 Arrival Coffee Friday 17 November 0830-1600 Technical and Professional Development Sessions 1230-1400 Seated Lunch 7 AAA NATIONAL CONFERENCE KEYNOTE SPEAKERS KEYNOTE SPEAKERS TUESDAY 14 NOVEMBER JOHN O’SULLIVAN MANAGING DIRECTOR TOURISM AUSTRALIA Tourism Australia promotes the country internationally through a broad range of trade and consumer marketing activities – all underpinned by the global positioning of message There’s nothing like Australia. Since joining TA, John has overseen the successful evolution of There’s nothing like Australia through its most recent campaigns iterations, Restaurant Australia (launched in 2014) and Aquatic and Coastal (2016). Significantly, John has focused on growing the organisation’s partnership marketing effort and partner contributions to more than $65 million annually, while building Tourism Australia’s digital capabilities to reflect changing visitor’s behaviours. When: Tuesday 14 November 0945 -1015 Major Airport Stream PETER HARBISON EXECUTIVE CHAIRMAN CENTRE FOR ASIA PACIFIC AVIATION Peter Harbison is Executive Chairman of CAPA - Centre for Aviation (“CAPA”), formerly the Centre for Asia Pacific Aviation), headquartered in Sydney, with offices
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