Bournemouth Opinion Survey
2017
Produced by the Insight Team
2 Insight Team Bournemouth Opinion Survey 2017
Contents
1. Introduction ...... 1 1.1. Methodology ...... 1 1.2. Results...... 1 1.3. Weighting ...... 2 1.4. Benchmarking ...... 2 1.5. Response rate by ward ...... 2 2. Overall performance ...... 3 2.1. General satisfaction ...... 3 2.2. Satisfaction with the local area ...... 3 2.3. Satisfaction with the way Bournemouth Borough Council runs things ...... 6 2.4. Value for money ...... 8 3. Residents’ priorities ...... 11 4. Perceptions of the Council ...... 23 4.1. Acting on residents’ concerns ...... 23 4.2. Trust in the Council ...... 25 4.3. Speaking positively of the Council ...... 27 4.4. Fair treatment ...... 29 4.5. Building a Better Bournemouth ...... 31 5. Service satisfaction and usage ...... 33 5.1. Keeping public land clear of litter and refuse ...... 35 5.2. Refuse collection ...... 37 5.3. Doorstep recycling ...... 39 5.4. Local tips/ household waste recycling centres...... 42 5.5. Local Transport Information ...... 46 5.6. Local bus services ...... 50 5.7. Sport & leisure facilities ...... 54 5.8. Libraries ...... 58 5.9. Museums & galleries ...... 62 5.10. Theatres & concert halls ...... 66 5.11. Parks & open spaces ...... 70 5.12. Seafront ...... 74 6. Your community ...... 78 6.1. People from different ethnic backgrounds get on well together ...... 80 6.2. Pulling together to improve the local area ...... 82 6.3. Services and support for older people ...... 84 6.4. Satisfaction with home ...... 86 6.5. Unpaid help ...... 88 7. Community safety ...... 92 7.1. Feeling safe after dark ...... 92 7.2. Feeling safe during the day ...... 94 7.3. Safety at home ...... 96 8. Anti-social behaviour ...... 98 8.1. Overall perceptions of anti-social behaviour ...... 98 8.2. Noisy neighbours and loud parties ...... 103 8.3. Rubbish or litter lying around ...... 105 8.4. Vandalism, graffiti and other deliberate damage ...... 107 8.5. People using or dealing drugs ...... 109 8.6. People being drunk or rowdy in public places ...... 111 8.7. Groups hanging around the streets ...... 113 8.8. Abandoned cars ...... 115 8.9. Untidy gardens and other private land ...... 117 8.10. Police and public services ...... 119 9. Contacting the Council ...... 125 9.1. Methods of contact ...... 125 9.2. Preferred method of contact ...... 130 10. Communicating with the Council ...... 135 10.1. Access to the internet ...... 139 10.2. Council website ...... 140 11. Local Decision Making ...... 141 Health and wellbeing ...... 147 11.1. Support ...... 149 11.2. Carers ...... 151 11.3. Social contact ...... 153 11.4. Satisfaction with life ...... 155 11.5. Healthwatch ...... 158 12. Appendix 1: Respondent profile 2017 ...... 160 13. Appendix 2: Table of figures ...... 162
4 Insight Team Bournemouth Opinion Survey 2017
1. Introduction Bournemouth Borough Council conducted the Bournemouth Opinion Survey in September and October 2017. The results are reported in this document. The survey used a similar questionnaire and methodology to the Place Survey, a statutory survey which was last carried out in 2008 after which time it was no longer mandatory for local authorities to carry out a residents’ survey. No further research of this kind was carried out in Bournemouth until 2012. The survey has been harmonised with Borough of Poole Shaping Poole survey so that comparisons can be made between the two Councils.
1.1. Methodology
The Bournemouth Opinion Survey 2017 was mailed to 6,000 households selected at random from the council’s address database on Tuesday 5 September. Whilst it was a paper survey, respondents had the option to complete it online.
A reminder postcard was sent on Tuesday 26 September and the survey was re- administered to those who had not responded on Tuesday 17 October to boost response. The survey fieldwork was due to close on Tuesday 31 October, but forms were accepted up until Monday 6 November as questionnaires were still arriving during the week.
In addition to this, a further 3,200 surveys were sent to a sample of residents living in Boscombe West and West Howe.
1.2. Results
In total 2,846 responses were received (31%). This represents a very good sized sample, large enough to give us a high degree of confidence over most of the reported findings. For example, if we consider the sample as a whole, it is 95% likely that the true, unknown percentage varies at most by 2 percentage points. For example, if we report a value of, say, 50% we are 95% confident that the true value is between 48% and 52%1.
Figures in this report are presented as a percentage of people who answered the question i.e. excluding ‘don’t know’, ‘not applicable’ and ‘no reply’, unless otherwise described.
The percentages in this report will not always add up to 100%. This can be because of rounding, or because respondents are allowed to select more than one response.
The results have been analysed for historical comparisons, by protected characteristics and by ward area. For some questions, significance has been tested using a z test to look for significant differences between groups of respondents e.g. males and females. In ward analysis, significance testing has been undertaken by ward area and the Bournemouth overall score.
1 for values other than 50%, the range of values would be even smaller
Insight Team 1 Bournemouth Opinion Survey 2017
1.3. Weighting
The survey responses have been weighted by a combination of age and gender, ward area and ethnicity to make them representative of Bournemouth.
1.4. Benchmarking
Since the Place Survey ceased in 2008 there has been no statutory national survey exercise to provide a benchmark. The LGA have established a benchmarking process but at the time of writing this report there was no recent data available for postal survey methodology.
The LGA also undertake a national telephone poll which although can’t provide a direct comparison because of the different methodology can be used to provide an indicative direction of travel.
BMG Research Company undertake their own Omnibus survey which is a sample of residents selected to be representative of the UK/GB by key demographics. The core questions on satisfaction with the performance of the local council, whether the local council provides value for money, and satisfaction with the local area as a place to live were included on this survey. The sample achieved by the Omnibus Survey is 5,988 and is conducted by a self-completion methodology (online) as is the methodology used by the Bournemouth Opinion Survey. The fieldwork took place November 2015 - February 2016.
Where applicable, comparisons are made within the report to the BMG Omnibus survey and LGA telephone poll.
1.5. Response rate by ward
Table 1: Response rate by ward Response Ward Returned Sample rate Boscombe East 113 356 32% Boscombe West 474 1974 24% Central 105 418 25% East Cliff and Springbourne 120 471 25% East Southbourne and Tuckton 165 366 45% Kinson North 119 303 39% Kinson South 592 1901 31% Littledown and Iford 115 290 40% Moordown 106 282 38% Queen's Park 99 352 28% Redhill and Northbourne 113 296 38% Strouden Park 102 282 36% Talbot and Branksome Woods 98 292 34% Throop and Muscliff 96 263 37% Wallisdown and Winton West 97 294 33% West Southbourne 112 290 39% Westbourne and West Cliff 133 473 28% Winton East 81 297 27%
2 Insight Team Bournemouth Opinion Survey 2017
2. Overall performance This section looks at residents’ satisfaction with their local area and with the Council overall, as well as value for money.
2.1. General satisfaction
Figure 1: Overall satisfaction 2013-2017 (% positive)
100% 2017 90% 82% 81% 80% 2015 80% 69% 66% 2013 70% 58% 60% 53% 51% 50% 42% 40% 30% 20% 10% 0% Satisfaction with local area Satisfaction with the council Value for money
BASE: All respondents
Satisfaction with the local area has declined slightly by 2% since 2015. Satisfaction with the way Bournemouth Borough Council runs things has seen a significant decrease of 11% to 58% in 2017. Value for money provided by the Council has also seen a significant decrease of 11% since 2015. Just over four out of ten (42%) residents believe the Council offers value for money.
2.2. Satisfaction with the local area
Figure 2: Overall satisfaction with local area (% respondents)
60% 49% 50% 2017 (2622) 50% 48% 2015 (3236)
40% 2013 (1909) 33% 32% 31% 30%
20% 10% 8% 9% 10% 7% 6% 7% 4% 3% 3% 0% Very satisfied Fairly satisfied Neither satisfied Fairly dissatisfied Very dissatisfied nor dissatisfied
BASE: Varied as labelled
Residents were asked “Overall, how satisfied or dissatisfied are you with your local area as a place to live.” The local area is defined as the area within 15-20 minutes’ walk from where
Insight Team 3 Bournemouth Opinion Survey 2017 you live. Overall, eight in ten respondents (80%) are satisfied with their local area as a place to live.
The overall satisfaction with the local area has remained virtually unchanged since 2013. There has been a small but not significant decrease in those saying that they are very satisfied with the area as a place to live, but this is within the margin of error.
The LGA poll also finds a strong level of satisfaction with this indicator and satisfaction levels have sustained since 2012.
The BMG National Omnibus survey observed that 76% of respondents were satisfied with their local area as a place to live. 2
Figure 3: Satisfaction with local area by protected characteristics (% satisfied)
All respondents (2622) 80%
Female (1264) 84% Male (1221) 75%
65-74 (217) 87% 85+ (87) 86% 75-84 (166) 85% 35-44 (355) 83% 55-64 (279) 82% 45-54 (326) 78% 16-34 (830) 77%
No disability (1845) 80% Yes disability - limited a little (437) 79% Yes disability - limited a lot (211) 77%
White British (2089) 81% BME (192) 77% White Other (221) 73%
Heterosexual (2202) 80% All other sexual orientations (127) 77%
No religion (904) 81% Christian (1406) 80% Other religion (156) 72%
BASE: Varied as labelled
Female respondents are more likely to say that they are satisfied with the local area compared to male respondents. Residents over the age of 65 are more satisfied than those residents aged 16-34.
2 BMG Research as referenced in the Residents Survey, 2016, Suffolk County Council
4 Insight Team Bournemouth Opinion Survey 2017
Respondents living in Throop and Muscliff, West Southbourne, East Southbourne and Tuckton and Littledown and Iford are more likely to say that they are satisfied with the local area as a place to live. Residents living in Central, Boscombe West, Queen’s Park, Kinson South and Wallisdown and Winton West are significantly less likely to say they are satisfied with the local area as a place to live.
Figure 4: Satisfaction with local area by ward (% satisfied)
Throop and Muscliff (116) 98% West Southbourne (134) 92% East Southbourne and Tuckton (143) 90% Littledown and Iford (123) 88% Westbourne and West Cliff (165) 84% Strouden Park (118) 84% Moordown (126) 84% Winton East (159) 83% Talbot and Branksome Woods (138) 81% East Cliff and Springbourne (196) 81% Bournemouth Borough (2622) 80% Redhill and Northbourne (134) 78% Boscombe East (145) 76% Kinson North (125) 75% Central (212) 73% Boscombe West (151) 71% Queen's Park (165) 69% Kinson South (132) 67% Wallisdown and Winton West (141) 65%
BASE: Varied as labelled
The IMD score (Index of Multiple Deprivation)3 is the main driver of this indicator, with satisfaction ranging from 70% in the most deprived areas in Bournemouth, to 89% in the most affluent areas, as shown in the table below.
Table 2: Satisfaction with area as a place to live by IMD quartile IMD Quartile % Satisfied IMD Quartile 1 (most deprived areas) (685) 70% IMD Quartiles 2 (758) 79% IMD Quartiles 3 (837) 85% IMD Quartile 4 (most affluent areas) (339) 89% BASE: Varied as labelled
3 The Index of Multiple Deprivation is a UK government qualitative study of deprived areas in English local councils and uses measures such as crime, income, employment and living environment.
Insight Team 5 Bournemouth Opinion Survey 2017
2.3. Satisfaction with the way Bournemouth Borough Council runs things
Overall, 58% of respondents are satisfied with the way Bournemouth Council runs things. There has been a significant decrease in satisfaction between 2015 and 2017 for this indicator. There has been an increase in the number of respondents selecting ‘neither satisfied nor dissatisfied’ and the proportion of respondents selecting ‘very dissatisfied’ has doubled since 2015.
Figure 5: Satisfaction with the way the Council runs things (% respondents)
60% 53% 51% 2017 (2765) 50% 46% 2015 (3201) 2013 (1897) 40%
30% 20% 21% 20% 16% 15% 15% 14% 12% 12% 9% 10% 8% 4% 4%
0% Very satisfied Fairly satisfied Neither satisfied Fairly dissatisfied Very dissatisfied nor dissatisfied
BASE: Varied as labelled
Figure 6: Satisfaction with the Council by protected characteristics (% satisfied)
All respondents (2765) 58% Female (1336) 64% Male (1278) 54% 85+ (91) 75% 75-84 (186) 70% 65-74 (230) 67% 35-44 (366) 59% 55-64 (300) 59% 16-34 (829) 56% 45-54 (351) 52% Yes disability - limited a lot (241) 63% Yes disability - limited a little (481) 59% No disability (1911) 58% White British (2227) 59% White Other (226) 55% BME (188) 52% All other sexual orientations (137) 62% Heterosexual (2332) 59% Christian (1502) 64% Other religion (160) 55% No religion (938) 52%
BASE: Varied as labelled
Residents over the age of 65 are significantly more satisfied with the Council than those under the age of 65. Residents aged 45-54 are most likely to be dissatisfied with the Council.
6 Insight Team Bournemouth Opinion Survey 2017
Female respondents are significantly more likely to be satisfied with the Council compared to male respondents.
Residents from a BME background are less satisfied but are more likely to respond neutrally rather than be dissatisfied. Whereas those from a white other ethnic background are slightly more satisfied with the Council compared to those from a BME background but they are also significantly more likely to say they are dissatisfied (30%) compared to other ethnic backgrounds (white British 20% dissatisfied and BME 22% dissatisfied). Respondents who have a Christian belief are significantly more likely to be satisfied compared to other religious beliefs and those with no religious beliefs.
Religion and employment status are the main driver for the indicator of overall satisfaction with the Council. Respondents who are in employment are less satisfied with the Council (54% satisfied) compared to those respondents who are unemployed (66 satisfied%), retired (66% satisfied) or economically inactive (62% satisfied).
Residents living in East Southbourne and Tuckton are significantly more likely to say they are satisfied with the Council. Residents living in Queen’s Park, Boscombe West, Kinson South, Wallisdown and Winton West and Redhill and Northbourne are significantly less likely to say that they are satisfied with the Council.
Figure 7: Satisfaction with the Council by ward (% satisfied)
East Southbourne and Tuckton (144) 71% West Southbourne (139) 65% Westbourne and West Cliff (179) 65% Talbot and Branksome Woods (146) 63% Throop and Muscliff (124) 63% Boscombe East (162) 61% Strouden Park (133) 60% Central (212) 60% East Cliff and Springbourne (198) 60% Kinson North (139) 59% Winton East (160) 59% Bournemouth Borough (2765) 58% Littledown and Iford (134) 57% Moordown (141) 57% Queen's Park (163) 50% Boscombe West (155) 49% Kinson South (140) 49% Wallisdown and Winton West (152) 49% Redhill and Northbourne (137) 48%
BASE: Varied as labelled
The LGA undertake a national telephone poll which, although can’t provide a direct comparison because of the different methodology, can be used to provide an indicative direction of travel. With regards to satisfaction with the way the Council runs things, the
Insight Team 7 Bournemouth Opinion Survey 2017
national poll found that ‘the yearly average has dropped between one or two percentage points each year since 2013’.4
The BMG National Omnibus survey observed that 43% of respondents were satisfied with the way Council runs things.5
2.4. Value for money
The percentage of respondents who agree that the Council provides value for money has decreased significantly to 42% (when rounded) from 53% in 2013. Just over one quarter (26%) of respondents disagree that the Council provides value for money.
Figure 8: Council provides value for money (% respondents)
50% 46% 45% 43% 2017 (2685) 40% 37% 2015 (3110) 35% 32% 2013 (1835) 30% 31% 30% 25% 19% 20% 15% 15% 13% 8% 8% 10% 6% 7% 4% 5% 3% 0% Strongly agree Tend to agree Neither agree nor Tend to disagree Strongly disagree disagree BASE: Varied as labelled
The results of the LGA telephone poll state that ‘value for money perception has consistently received the lowest proportion of positive replies, but this does not appear to be a worsening trend.’ 6
The BMG National Omnibus survey observed that 32% of respondents agree the Council provides value for money.
4Polling on resident satisfaction with councils: Round18, December 2017, LGA 5 BMG Research as referenced in the Residents Survey, 2016, Suffolk County Council 6 Polling on resident satisfaction with councils: Round18, December 2017, LGA
8 Insight Team Bournemouth Opinion Survey 2017
Figure 9: Value for money by protected characteristics (% agree)
All respondents (2685) 42% Female (1302) 46% Male (1236) 39% 85+ (92) 66% 75-84 (173) 57% 65-74 (224) 51% 35-44 (369) 47% 55-64 (291) 44% 16-34 (782) 35% 45-54 (347) 34% Yes disability - limited a lot (235) 53% Yes disability - limited a little (462) 47% No disability (1859) 40% White British (2177) 44% White Other (207) 38% BME (178) 26% Heterosexual (2272) 43% All other sexual orientations (122) 43% Christian (1444) 48% Other religion (163) 40% No religion (920) 36%
BASE: Varied as labelled
Male respondents compared to female respondents are significantly more likely to disagree that the Council provides value for money (31% and 25% disagree respectively).
Respondents over the age of 65 are more likely to agree with the question compared to those below the age of 65. Respondents who have a disability are more likely to agree the Council provides value for money compared to respondents without a disability.
Respondents from a BME background are more likely to disagree the Council provides value for money (37% disagree) compared to residents from a white British and white other background (both of which 25% disagree).
Respondents with a Christian belief are more likely to agree with the question compared to those with other religious belief and those with no religion beliefs.
Economic activity is the main driver of this indicator, with agreement ranging from 36% of respondents in employment to 57% of unemployed respondents agreeing that the Council provide value for money.
Insight Team 9 Bournemouth Opinion Survey 2017
Figure 10: Council provides value for money by ward (% agree)
West Southbourne (134) 54% East Southbourne and Tuckton (139) 53% Westbourne and West Cliff (172) 53% Kinson North (140) 50% Strouden Park (132) 50% Central (195) 48% Boscombe East (161) 42% Bournemouth Borough (2685) 42% Throop and Muscliff (122) 41% Winton East (156) 40% Littledown and Iford (129) 40% Wallisdown and Winton West (148) 40% Moordown (139) 39% Kinson South (137) 39% Boscombe West (151) 39% Talbot and Branksome Woods (142) 37% East Cliff and Springbourne (197) 34% Queen's Park (152) 33% Redhill and Northbourne (134) 30%
BASE: Varied as labelled
Residents who live in West Southbourne, East Southbourne and Tuckton and Westbourne and West Cliff are significantly more likely to agree that the Council provides value for money. Residents living in Queen’s Park and Redhill and Northbourne are significantly less likely to agree the Council provides value for money.
10 Insight Team Bournemouth Opinion Survey 2017
3. Residents’ priorities Respondents were asked what is most important in making somewhere a good place to live. They were asked to identify up to five issues from a list of twenty-two as well as having the option to tick an ‘other’ box. Health services was rated as most important (54%) followed by the level of crime (52%) clean streets (46%), affordable decent housing (41%) and parks and open spaces (34%)
Figure 11: Most important in making somewhere a good place to live (% selected as one of top five)
Health services 54%
The level of crime 52%
Clean streets 46%
Affordable decent housing 41%
Parks and open spaces 34% Care services / supporting older, disabled and vulnerable people 28% Education provision 27%
Access to nature 26%
Public transport 24%
Shopping facilities 22%
Job prospects 22%
The level of traffic congestion 21%
Wage levels and local cost of living 20%
Road and pavement repairs 20%
Cultural facilities (e.g. libraries, museums) 11%
Sports and leisure facilities 10%
The level of pollution 7%
Community activities 6%
Facilities/activities for teenagers aged 13-19 4%
Facilities for families for children aged 5-12 3%
Facilities for families with young children aged 0-4 3%
Race relations 2%
Other 1%
BASE: All respondents
Insight Team 11 Bournemouth Opinion Survey 2017
Residents were also asked, from the same list, which things most need improving in their local area. The level of traffic congestion (51%), road & pavement repairs (50%), affordable decent housing (37%), clean streets (33%) and the level of crime (31%) are the top five things that are considered to be most in need of improvement. This has remained consistent since 2015.
Figure 12: Most in need of improvement in the local area (% selected as one of top five)
The level of traffic congestion 51%
Road and pavement repairs 50%
Affordable decent housing 37%
Clean streets 33%
The level of crime 31%
Wage levels and local cost of living 30% Care services / supporting older, disabled and vulnerable people 26% Health services 21%
Job prospects 15%
Facilities/activities for teenagers aged 13-19 12%
Public transport 11%
Community activities 11%
The level of pollution 10%
Shopping facilities 9%
Cultural facilities (e.g. libraries, museums) 8%
Parks and open spaces 7%
Education provision 7%
Other 5%
Facilities for families for children aged 5-12 5%
Facilities for families with young children aged 0-4 5%
Sports and leisure facilities 4%
Race relations 4%
Don't know 3%
Access to nature 3%
BASE: All respondents
12 Insight Team Bournemouth Opinion Survey 2017
Table 3: Most important in making somewhere a good place to live (% selected as one of top 5)
Gender Age group Disability Yes Yes disability disability - limited - limited No Male Female 16-34 35-44 45-54 55-64 65-74 75-84 85+ a lot a little disability Respondents (1074) (1100) (658) (314) (305) (254) (201) (160) (69) (201) (383) (1600) Health services 53% 55% 45% 49% 47% 60% 68% 70% 73% 66% 61% 51% The level of crime 54% 51% 51% 63% 60% 57% 49% 37% 41% 42% 42% 56% Clean streets 50% 44% 52% 42% 48% 42% 46% 47% 48% 38% 46% 48% Affordable decent housing 36% 46% 48% 30% 45% 42% 38% 32% 33% 49% 39% 40% Parks and open spaces 37% 31% 34% 48% 37% 35% 29% 27% 14% 24% 25% 38% Care services / supporting older, disabled and vulnerable people 23% 33% 18% 17% 22% 32% 39% 44% 57% 57% 40% 22% Education provision 28% 27% 27% 40% 32% 26% 22% 17% 9% 15% 23% 30% Access to nature 27% 25% 35% 29% 23% 22% 24% 16% 9% 18% 24% 28% Public transport 21% 25% 18% 16% 20% 25% 38% 41% 39% 26% 36% 21% Job prospects 21% 22% 30% 25% 28% 22% 9% 7% 11% 13% 16% 24% Shopping facilities 20% 24% 23% 18% 16% 23% 25% 35% 35% 27% 25% 21% The level of traffic congestion 27% 15% 22% 17% 24% 21% 21% 17% 16% 20% 16% 23% Road and pavement repairs 23% 16% 13% 15% 17% 20% 32% 30% 32% 25% 24% 18% Wage levels and local cost of living 18% 22% 26% 29% 23% 19% 6% 4% 6% 15% 17% 22% Cultural facilities (e.g. libraries, museums) 12% 9% 11% 10% 10% 7% 10% 13% 16% 10% 10% 11% Sports and leisure facilities 12% 9% 13% 15% 10% 8% 6% 3% 1% 1% 5% 12% The level of pollution 9% 5% 6% 7% 7% 10% 4% 8% 6% 8% 6% 7% Community activities 4% 7% 4% 5% 6% 6% 6% 10% 1% 7% 7% 5% Facilities/activities for teenagers aged 13-19 4% 5% 4% 4% 7% 3% 7% 6% - 3% 5% 5% Facilities for families with young children aged 0-4 2% 4% 5% 4% 1% 2% 3% 2% - 1% 4% 3% Facilities for families for children aged 5-12 2% 4% 3% 6% 3% 1% 2% 3% 4% 2% 2% 3% Race relations 1% 2% 1% 3% 1% 2% 1% 2% 3% 1% 2% 2% Other 1% 1% 0% 2% 1% 1% 1% 1% 1% 3% 1% 1% Don't know 1% 0% 0% 0% 1% 0% - 1% 2% 1% 0% 0%
Insight Team 13 Bournemouth Opinion Survey 2017
Table 4 : Most important in making somewhere a good place to live (% selected as one of top 5) Ethnicity Sexual orientation Religion or belief All other White White sexual Other British Other BME Heterosexual orientations No religion Christian religion Respondents (1914) (150) (126) (1956) (106) (773) (1247) (131) Health services 55% 47% 55% 54% 44% 49% 56% 54% The level of crime 53% 52% 41% 52% 68% 55% 52% 40% Clean streets 44% 54% 64% 48% 44% 44% 47% 47% Affordable decent housing 40% 45% 48% 39% 53% 45% 39% 32% Parks and open spaces 35% 36% 18% 34% 27% 34% 33% 39% Care services / supporting older, disabled and vulnerable people 30% 12% 13% 28% 18% 25% 31% 30% Education provision 28% 22% 30% 29% 6% 29% 28% 21% Access to nature 25% 31% 25% 26% 34% 33% 22% 29% Public transport 24% 25% 22% 23% 36% 20% 26% 20% Job prospects 21% 33% 21% 21% 28% 25% 19% 30% Shopping facilities 21% 26% 30% 21% 40% 20% 24% 16% The level of traffic congestion 21% 15% 25% 21% 14% 20% 21% 24% Road and pavement repairs 21% 12% 18% 20% 25% 15% 24% 16% Wage levels and local cost of living 20% 30% 9% 20% 19% 22% 18% 25% Cultural facilities (e.g. libraries, museums) 10% 9% 24% 11% 13% 12% 10% 18% Sports and leisure facilities 9% 12% 11% 11% 3% 13% 8% 4% The level of pollution 7% 7% 10% 7% 10% 7% 6% 15% Community activities 6% 3% 6% 5% 5% 4% 6% 6% Facilities/activities for teenagers aged 13-19 4% 4% 14% 5% 1% 5% 4% 1% Facilities for families with young children aged 0-4 3% 6% 3% 4% - 3% 3% 9% Facilities for families for children aged 5-12 3% 2% 3% 3% 1% 3% 3% 3% Race relations 2% 2% 4% 2% 2% 2% 1% 4% Other 1% 0% 1% 1% 0% 0% 1% 3% Don't know 0% 1% - 0% - 1% 0% -
14 Insight Team Bournemouth Opinion Survey 2017
Table 5: Most important in making somewhere a good place to live by ward area (% selected as one of top 5) East Boscombe East Cliff and Southbourne Kinson Kinson Littledown Bournemouth Boscombe West Central Springbourne and Tuckton North South and Iford Moordown Respondents overall East (121) (130) (139) (172) (118) (119) (109) (117) (120) Health services 54% 47% 44% 48% 57% 61% 59% 47% 56% 62% The level of crime 52% 63% 53% 48% 42% 56% 40% 43% 57% 62% Clean streets 46% 38% 46% 56% 59% 41% 52% 47% 38% 44% Affordable decent housing 41% 40% 54% 36% 40% 34% 41% 52% 40% 38% Parks and open spaces 34% 40% 34% 25% 26% 35% 21% 30% 29% 28% Care services / supporting older, disabled and vulnerable people 28% 28% 24% 44% 26% 28% 38% 33% 15% 23% Education provision 27% 35% 16% 19% 22% 30% 19% 23% 40% 28% Access to nature 26% 30% 30% 35% 29% 22% 29% 19% 27% 20% Public transport 24% 13% 23% 44% 24% 27% 22% 26% 23% 25% Shopping facilities 22% 14% 22% 29% 15% 20% 26% 19% 23% 18% Job prospects 22% 12% 24% 24% 28% 26% 16% 16% 29% 18% The level of traffic congestion 21% 11% 9% 21% 30% 27% 15% 15% 44% 22% Road and pavement repairs 20% 22% 14% 16% 22% 20% 32% 27% 18% 20% Wage levels and local cost of living 20% 9% 24% 14% 18% 13% 33% 25% 12% 25% Cultural facilities (e.g. libraries, museums) 11% 17% 16% 9% 15% 15% 11% 6% 7% 8% Sports and leisure facilities 10% 9% 13% 7% 7% 9% 3% 10% 12% 8% The level of pollution 7% 14% 11% 5% 9% 6% 6% 6% 6% 6% Community activities 6% 13% 8% 5% 1% 2% 5% 9% 3% 7% Facilities/activities for teenagers aged 13-19 4% 6% 4% - 7% 5% 5% 7% 4% 5% Facilities for families with young children aged 0-4 3% 13% 2% - 4% 4% 1% 7% - 1% Facilities for families for children aged 5-12 3% 9% 3% - 6% 2% 1% 5% 3% 5% Race relations 2% 1% 5% 2% 1% 1% 2% 3% 1% 1% Other 1% 1% 3% - 1% 1% 1% 2% 1% 2%
Insight Team 15 Bournemouth Opinion Survey 2017
Table 6: Most important in making somewhere a good place to live by ward area - continued (% selected as one of top 5) Talbot and Throop Queen's Redhill and Strouden Branksome and Wallisdown West Westbourne Winton Bournemouth Park Northbourne Park Woods Muscliff and Winton Southbourne and West East Respondents overall (143) (118) (108) (113) (109) West (122) (118) Cliff (160) (147) Health services 54% 47% 58% 50% 53% 56% 52% 57% 66% 50% The level of crime 52% 55% 39% 58% 61% 66% 38% 56% 53% 49% Clean streets 46% 64% 32% 49% 41% 52% 39% 46% 44% 42% Affordable decent housing 41% 35% 37% 40% 44% 41% 41% 42% 46% 34% Parks and open spaces 34% 30% 31% 31% 56% 36% 47% 37% 36% 40% Care services / supporting older, disabled and vulnerable people 28% 19% 32% 37% 20% 28% 28% 32% 29% 29% Education provision 27% 18% 32% 21% 27% 56% 42% 22% 19% 29% Access to nature 26% 25% 34% 17% 34% 23% 15% 23% 23% 32% Public transport 24% 18% 26% 25% 21% 17% 18% 17% 40% 12% Shopping facilities 22% 18% 21% 27% 18% 15% 17% 27% 26% 39% Job prospects 22% 27% 14% 17% 29% 18% 14% 19% 16% 35% The level of traffic congestion 21% 17% 25% 23% 15% 20% 20% 23% 15% 26% Road and pavement repairs 20% 22% 27% 28% 10% 14% 25% 23% 11% 16% Wage levels and local cost of living 20% 33% 35% 14% 19% 13% 32% 23% 15% 6% Cultural facilities (e.g. libraries, museums) 11% 19% 8% 12% 6% 9% 4% 9% 11% 6% Sports and leisure facilities 10% 18% 15% 13% 14% 2% 4% 6% 9% 16% The level of pollution 7% 2% 4% 12% 12% 4% 2% 11% 8% 3% Community activities 6% 3% 2% 4% 1% 8% 5% 9% 10% 3% Facilities/activities for teenagers aged 13-19 4% 4% 4% 5% 3% 3% 7% 2% 5% 5% Facilities for families with young children aged 0-4 3% 5% 1% 3% 1% 4% 7% 1% 1% 4% Facilities for families for children aged 5-12 3% 5% 1% 3% 1% 1% 4% 1% 1% 1% Race relations 2% 1% - 3% - - 1% 3% 3% 3% Other 1% - 1% - - - 1% 1% - 2%
16 Insight Team Bournemouth Opinion Survey 2017
Table 7: Needs most improving in the local area (% selected as one of top 5)
Gender Age group Disability Yes Yes disability disability - limited - limited No Male Female 16-34 35-44 45-54 55-64 65-74 75-84 85+ a lot a little disability Respondents (1124) (1138) (707) (346) (307) (263) (203) (167) (77) (198) (419) (1674) The level of traffic congestion 56% 49% 52% 48% 56% 52% 53% 51% 41% 48% 50% 53% Road and pavement repairs 51% 49% 46% 40% 50% 51% 61% 64% 70% 57% 55% 48% Affordable decent housing 36% 39% 45% 32% 41% 43% 31% 33% 17% 38% 33% 39% Clean streets 37% 29% 30% 30% 33% 36% 39% 39% 31% 28% 35% 32% The level of crime 31% 30% 27% 34% 34% 36% 33% 24% 20% 28% 32% 31% Wage levels and local cost of living 29% 33% 45% 33% 27% 26% 15% 14% 9% 20% 25% 32% Care services / supporting older, disabled and vulnerable people 24% 28% 20% 19% 26% 33% 32% 34% 24% 27% 36% 24% Health services 22% 20% 17% 23% 23% 23% 18% 23% 25% 28% 28% 19% Job prospects 13% 16% 19% 16% 13% 13% 9% 9% 14% 22% 16% 13% Facilities/activities for teenagers aged 13-19 10% 14% 10% 10% 16% 13% 13% 14% 12% 15% 14% 11% Community activities 8% 13% 12% 12% 11% 6% 9% 7% 10% 7% 11% 11% Public transport 11% 11% 11% 7% 14% 13% 9% 14% 12% 15% 11% 11% The level of pollution 11% 9% 7% 8% 9% 9% 15% 15% 7% 13% 15% 8% Shopping facilities 12% 6% 9% 12% 7% 10% 8% 9% 9% 7% 8% 9% Cultural facilities (e.g. libraries, museums) 9% 7% 14% 9% 5% 4% 4% 6% 6% 4% 7% 9% Education provision 7% 7% 5% 12% 10% 7% 7% 5% 1% 4% 6% 7% Parks and open spaces 8% 5% 8% 6% 8% 6% 4% 7% 3% 8% 7% 6% Facilities for families with young children aged 0-4 4% 5% 8% 5% 1% 3% 4% 1% 2% 4% 5% 5% Facilities for families for children aged 5-12 5% 5% 6% 6% 6% 3% 3% 6% 4% 3% 7% 5% Race relations 3% 4% 4% 6% 3% 2% 3% 4% 3% 5% 3% 4% Sports and leisure facilities 3% 5% 7% 3% 3% 2% 2% 3% 3% 3% 3% 4% Other 4% 5% 5% 7% 5% 4% 4% 2% 5% 6% 4% 5% Access to nature 3% 3% 5% 3% 1% 1% 2% 3% 3% 3% 2% 3% Don't know 3% 4% 3% 4% 2% 2% 4% 4% 5% 4% 2% 4%
Insight Team 17 Bournemouth Opinion Survey 2017
Table 8: Needs most improving in the local area (% selected as one of top 5) Ethnicity Sexual orientation Religion or belief All other White White sexual No Other British Other BME Heterosexual orientations religion Christian religion Respondents (1984) (158) (149) (2031) (111) (858) (1254) (126) The level of traffic congestion 53% 31% 54% 52% 50% 53% 51% 39% Road and pavement repairs 54% 23% 38% 51% 46% 47% 52% 50% Affordable decent housing 37% 37% 45% 38% 24% 41% 35% 25% Clean streets 32% 33% 42% 33% 37% 30% 34% 42% The level of crime 31% 40% 19% 31% 29% 31% 30% 33% Wage levels and local cost of living 28% 44% 42% 30% 36% 36% 27% 19% Care services / supporting older, disabled and vulnerable people 27% 8% 31% 26% 20% 22% 28% 28% Health services 21% 20% 34% 21% 22% 20% 23% 28% Job prospects 14% 22% 17% 14% 23% 14% 15% 9% Facilities/activities for teenagers aged 13-19 12% 13% 11% 13% 3% 11% 13% 10% Community activities 11% 13% 12% 11% 10% 11% 10% 18% Public transport 11% 18% 9% 11% 12% 10% 12% 7% The level of pollution 9% 13% 11% 9% 29% 9% 11% 13% Shopping facilities 8% 7% 19% 9% 7% 10% 9% 7% Cultural facilities (e.g. libraries, museums) 7% 12% 9% 7% 13% 11% 6% 16% Education provision 6% 8% 12% 7% 15% 6% 7% 10% Parks and open spaces 6% 8% 15% 6% 16% 4% 6% 17% Facilities for families for children aged 5-12 5% 5% 7% 5% - 6% 5% 3% Other 4% 8% 9% 4% 11% 5% 4% 7% Facilities for families with young children aged 0-4 4% 10% 0% 5% - 4% 3% 14% Race relations 3% 3% 10% 4% - 4% 3% 14% Sports and leisure facilities 3% 10% 11% 4% - 5% 3% 14% Access to nature 2% 11% 4% 3% 6% 2% 3% 8% Don't know 4% 4% - 3% 5% 4% 3% 1%
18 Insight Team Bournemouth Opinion Survey 2017
Table 9: Needs most improving in the local area by ward area (% selected as one of top 5) East Boscombe East Cliff and Kinson Kinson Littledown Bournemouth Boscombe Central Southbourne Moordown Respondents West Springbourne North South and Iford overall East (131) (155) and Tuckton (127) (143) (173) (119) (110) (124) (124) The level of traffic congestion 51% 44% 33% 38% 51% 58% 45% 32% 75% 62% Road and pavement repairs 50% 58% 39% 34% 39% 60% 49% 57% 53% 46% Affordable decent housing 37% 52% 41% 31% 43% 35% 41% 27% 40% 38% Clean streets 33% 35% 35% 28% 43% 15% 36% 40% 25% 49% The level of crime 31% 42% 57% 33% 33% 19% 40% 43% 20% 30% Wage levels and local cost of 30% 25% 31% 27% 28% 31% 23% 28% 21% 27% living Care services / supporting older, 26% 38% 18% 21% 29% 28% 31% 24% 17% 24% disabled and vulnerable people Health services 21% 18% 15% 19% 22% 19% 33% 22% 18% 22% Job prospects 15% 16% 20% 15% 13% 9% 13% 18% 14% 12% Facilities/activities for teenagers 12% 16% 12% 16% 7% 14% 15% 16% 6% 19% aged 13-19 Public transport 11% 6% 6% 11% 4% 13% 20% 17% 9% 15% Community activities 11% 8% 11% 17% 20% 9% 6% 12% 10% 5% The level of pollution 10% 7% 9% 13% 12% 11% 12% 9% 6% 7% Shopping facilities 9% 8% 14% 11% 10% 11% 13% 6% 3% 9% Cultural facilities (e.g. libraries, 8% 11% 14% 12% 12% 3% 4% 5% 3% 6% museums) Parks and open spaces 7% 5% 10% 9% 2% 3% 6% 13% 6% 2% Education provision 7% 8% 3% 8% 4% 9% - 10% 9% 5% Facilities for families with young 5% 3% 3% 2% 7% 0% 7% 5% 3% 3% children aged 0-4 Other 5% 3% 5% 4% 8% 4% 4% 4% 2% 4% Facilities for families for children 5% 1% 4% 3% 13% 3% 5% 7% 7% 1% aged 5-12 Sports and leisure facilities 4% 2% 8% 12% 6% 4% 1% 5% 6% 2% Race relations 4% 3% 6% 7% 6% 4% 2% 4% - 3% Access to nature 3% 1% 3% 10% 3% 3% 2% 3% 6% 1% Don't know 3% 11% 5% 6% 3% 2% 2% 3% 1% 4%
Insight Team 19 Bournemouth Opinion Survey 2017
Table 10: Needs most improving in the local area by ward area – continued (% selected as one of top 5) Talbot and Throop Queen's Redhill and Strouden Branksome and Wallisdown West Westbourne Bournemouth Park Northbourne Park Woods Muscliff and Winton Southbourne and West Winton Respondents overall (145) (123) (109) (134) (115) West (132) (118) Cliff (152) East (146) The level of traffic congestion 51% 64% 60% 60% 49% 67% 42% 54% 47% 52% Road and pavement repairs 50% 68% 49% 57% 51% 65% 58% 57% 38% 36% Affordable decent housing 37% 35% 34% 36% 33% 29% 41% 38% 36% 37% Clean streets 33% 39% 25% 27% 31% 27% 31% 15% 39% 39% The level of crime 31% 35% 16% 17% 27% 29% 25% 26% 27% 32% Wage levels and local cost of living 30% 38% 33% 37% 34% 33% 42% 23% 26% 34% Care services / supporting older, disabled and vulnerable people 26% 21% 37% 26% 22% 33% 30% 27% 21% 27% Health services 21% 15% 24% 23% 30% 18% 28% 20% 20% 20% Job prospects 15% 20% 6% 17% 16% 18% 9% 20% 14% 14% Facilities/activities for teenagers aged 13-19 12% 11% 10% 15% 10% 7% 8% 19% 10% 9% Public transport 11% 15% 16% 6% 5% 19% 9% 14% 7% 17% Community activities 11% 6% 12% 5% 9% 15% 15% 13% 9% 7% The level of pollution 10% 5% 5% 12% 19% 9% 8% 4% 11% 17% Shopping facilities 9% 7% 15% 6% 16% 5% 18% 2% 6% 3% Cultural facilities (e.g. libraries, museums) 8% 12% 3% 9% 8% 2% 3% 4% 5% 23% Parks and open spaces 7% 1% 3% 6% 12% 3% 11% 8% 8% 10% Education provision 7% 2% 6% 9% 5% 7% 7% 13% 15% 7% Facilities for families with young children aged 0-4 5% 1% 8% 3% 8% 11% 10% 3% 1% 4% Other 5% 1% 4% 5% 10% 7% 5% 6% 4% 3% Facilities for families for children aged 5-12 5% 10% 5% 3% 5% 4% 6% 8% 2% 1% Sports and leisure facilities 4% 1% 3% 3% 2% 1% 2% 5% 6% - Race relations 4% 4% 2% 1% 5% 0% 2% 2% 3% 6% Access to nature 3% 5% - 2% 1% 2% 1% 9% 2% 2% Don't know 3% 3% 3% 2% 2% 2% 1% 3% 6% 1%
20 Insight Team Bournemouth Opinion Survey 2017
Figure 13: Most important and most needs improving
60%
Segment 2 V Segment 1
50% Q
40%
B
D T 30% W
Improving C
K 20%
Segment 4 L Segment 3 J E O 10% R U F G N M H,I P S A 0% 0% 10% 20% 30% 40% 50% 60% Important
A Access to nature M Other B Affordable decent housing N Parks and open spaces Care services / supporting older, C disabled and vulnerable people O Public transport D Clean streets P Race relations E Community activities Q Road and pavement repairs F Cultural facilities R Shopping facilities G Education provision S Sports and leisure facilities Facilities for families for children aged H 5-12 T The level of crime Facilities for families with young children I aged 0-4 U The level of pollution Facilities/activities for teenagers aged J 13-19 V The level of traffic congestion K Health services W Wage levels and local cost of living L Job prospects
Insight Team 21 Bournemouth Opinion Survey 2017
When respondents’ perceptions of importance and improvement are plotted against each other, four segments are created which can help inform priorities for improvement. The four segments are as follows:
Segment 1: Things respondents see as most in need of improvement and as most important
• The level of crime • Clean streets • Affordable decent housing • Care Services / supporting older, disabled and vulnerable people • Health services
Segment 2: Things respondents see as most needing improving but not as important
• Road and pavement repairs • Wage levels and local cost of living • The level of traffic congestion
Segment 3: Things ranked below average improvement but are above average in importance
• Access to nature • Education provision • Job prospects • Parks and open spaces • Public transport • Shopping facilities
Segment 4: Things which are ranked below average importance and improvement
• Cultural facilities • Community activities • Facilities for families with young children aged 0-4 • Facilities for families for children aged 5-12 • Facilities/activities for teenagers aged 13-19 • Sports and leisure facilities • Race relations • The level of pollution
22 Insight Team Bournemouth Opinion Survey 2017
4. Perceptions of the Council Residents were asked about their perceptions of the Council in terms of its responsiveness to residents’ views and how much they trust the Council.
4.1. Acting on residents’ concerns
Just over half of respondents (55%) believe that the Council act on residents’ concerns. The percentage of respondents stating that they think the Council acts on residents’ concerns has decreased by 9% since 2015.
Figure 14: Council acts on residents’ concerns (% respondents)
60% 55% 54% 49% 2017 (2301) 50% 2015 (2617) 2013 (1617) 40% 36% 31% 31% 30%
20% 9% 9% 9% 10% 6% 5% 6%
0% A great deal A fair amount Not very much Not at all
BASE: Varied as labelled
Figure 15: Acts on residents’ concerns by protected characteristic (% a great deal / a fair amount)
All respondents (2301) 55% Female (1070) 62% Male (1096) 51% 85+ (83) 75% 75-84 (159) 66% 65-74 (202) 63% 55-64 (257) 57% 35-44 (302) 55% 16-34 (636) 55% 45-54 (293) 47% Yes disability - limited a lot (221) 60% Yes disability - limited a little (421) 57% No disability (1547) 54% BME (155) 63% White Other (168) 57% White British (1874) 55% All other sexual orientations (125) 57% Heterosexual (1921) 56% Christian (1257) 60% Other religion (139) 58% No religion (773) 51%
BASE: Varied as labelled
Female respondents are significantly more likely to think the Council act on the concerns of residents compared to male respondents. Respondents over the age of 65 are more likely to
Insight Team 23 Bournemouth Opinion Survey 2017 believe the Council acts on the concerns of local residents compared to those below the age of 65. Respondents from a BME background are significantly more likely to believe the Council act on concerns of local residents compared to those from a white British background.
Economic activity is the main driver of satisfaction for this indicator. Those residents who are employed are significantly less likely to say that the Council acts on the concerns of local residents compared to residents who are unemployed, retired or economically inactive.
Table 11: Acts on local concerns by economic activity (% respondents) In employment Unemployed Retired Economically (1302) (41) (524) inactive (272) A great deal / a fair amount 51% 76% 62% 60% Not very much / Not at all 49% 24% 38% 40% Base: Varied as labelled
Residents living in Westbourne and West Cliff and West Southbourne are significantly more likely to believe the Council acts on residents’ concerns. Residents living in Queen’s Park and Wallisdown and Winton West and significantly less likely to say that the Council acts on residents’ concerns.
Figure 16: Acts on residents’ concerns by ward area (% positive)
Westbourne and West Cliff (144) 70% West Southbourne (95) 65% Throop and Muscliff (106) 63% Central (175) 63% East Southbourne and Tuckton (117) 61% Boscombe West (129) 60% Strouden Park (121) 60% Kinson North (126) 58% Bournemouth Borough (2301) 55% Winton East (138) 54% Talbot and Branksome Woods (112) 54% Boscombe East (140) 52% East Cliff and Springbourne (164) 52% Redhill and Northbourne (122) 50% Kinson South (126) 49% Moordown (118) 48% Littledown and Iford (115) 47% Queen's Park (115) 45% Wallisdown and Winton West (135) 44%
BASE: Varied as labelled
24 Insight Team Bournemouth Opinion Survey 2017
4.2. Trust in the Council
Just over six out of ten respondents (63%) of say that they trust the Council ‘a great deal’ or ‘a fair amount’. This has declined from 72% in 2015. Just over one quarter (26%) of respondents replied ‘not very much’ to this question and just over one in ten (11%) responded ‘not at all’.
Figure 17: Trust in the Council (% respondents)
70% 60% 58% 60% 54% 50% 2017 (2525) 40% 2015 (2879) 2013 (1699) 30% 26% 22% 24% 20% 12% 9% 9% 11% 9% 10% 7%
0% A great deal A fair amount Not very much Not at all
BASE: Varied as labelled
Figure 18: Trust in the Council by protected characteristic (% positive)
All respondents (2525) 63% Female (1187) 71% Male (1195) 57% 85+ (81) 83% 75-84 (170) 70% 16-34 (755) 68% 65-74 (217) 65% 35-44 (326) 64% 55-64 (273) 58% 45-54 (315) 54% Yes disability - limited a lot (222) 65% No disability (1742) 63% Yes disability - limited a little (446) 63% White Other (207) 75% BME (164) 68% White British (2041) 62% Heterosexual (2129) 64% All other sexual orientations (121) 61% Christian (1367) 69% Other religion (150) 59% No religion (858) 58%
BASE: Varied as labelled
Female respondents are significantly more likely to trust the Council compared to male respondents. Respondents over the age of 85 are significantly more likely to trust the
Insight Team 25 Bournemouth Opinion Survey 2017
Council than any other age group. Respondents aged 45–64 are the group least likely to trust the Council. Respondents from a white other ethnic background are significantly more likely to trust the Council compared to those from a white British background.
Residents living in Central and West Southbourne are significantly more likely to say that they trust the Council. Residents living in Littledown and Iford are less likely to say that they trust the Council.
Figure 19: Trust in the Council by ward area (% positive)
Central (163) 72% West Southbourne (121) 71% Throop and Muscliff (114) 70% East Southbourne and Tuckton (134) 69% Westbourne and West Cliff (167) 67% Boscombe West (143) 66% Winton East (160) 65% Strouden Park (126) 64% Bournemouth Borough (2525) 63% Queen's Park (149) 62% Kinson South (130) 61% East Cliff and Springbourne (187) 61% Boscombe East (152) 60% Talbot and Branksome Woods (118) 60% Kinson North (133) 59% Wallisdown and Winton West (145) 59% Moordown (131) 59% Redhill and Northbourne (127) 55% Littledown and Iford (121) 53%
BASE: Varied as labelled
26 Insight Team Bournemouth Opinion Survey 2017
4.3. Speaking positively of the Council
Respondents were asked how they feel about the Council. Over one third of respondents (37%) said that they would speak positively of the council with a further 38% stating that they had no views one way or another. One quarter of respondents (25%) stated that they would speak negatively about the Council. The proportion of respondents who state they would speak positively about the Council has declined since 2015.
Figure 20: Which of the following statements comes closest to how you feel about Bournemouth Borough Council? (% respondents)
45% 41% 39% 40% 38% 38% 2017 (2647) 34% 2015 (3094) 35% 31% 30% 2013 (1823) 25% 21% 20% 16% 15% 13% 10% 7% 6% 5% 5% 4% 5% 3% 0% Speak positively Speak positively if No views one way Speak negatively Speak negatively without being asked or another if asked without being asked asked
BASE: Varied as labelled
Figure 21: Speaks positively by protected characteristics (% positive)
All respondents (2647) 37% Female (1274) 40% Male (1237) 33% 85+ (84) 60% 75-84 (175) 46% 65-74 (215) 45% 35-44 (369) 42% 55-64 (289) 36% 16-34 (804) 33% 45-54 (336) 28% Yes disability - limited a lot (225) 45% Yes disability - limited a little (451) 36% No disability (1857) 36% White Other (220) 51% White British (2141) 36% BME (172) 32% Heterosexual (2247) 37% All other sexual orientations (121) 27% Christian (1434) 42% No religion (913) 32% Other religion (144) 23%
BASE: Varied as labelled
Female respondents are more likely to state that they speak positively about the Council compared to male respondents. Residents over the age of 85 are significantly more likely to
Insight Team 27 Bournemouth Opinion Survey 2017 speak positively about the Council compared to respondents from other age groups. Respondents who have a disability that limits their day to day activity a lot are significantly more likely to speak positively about the Council compared to those who are limited a little or do not have a disability. Respondents from a white other background are significantly more likely to say that they speak positively about the Council compared to those from a white British background and BME background.
Residents living in Westbourne and West Cliff and Winton East are significantly more likely to speak positively about the Council. Residents living in Redhill and Northbourne and Queen’s Park are significantly less likely to speak positively about the Council.
Figure 22: Speaks positively by ward area (% positive)
Westbourne and West Cliff (169) 46% Winton East (155) 46% Central (203) 42% Kinson North (136) 41% Moordown (136) 41% East Southbourne and Tuckton (139) 40% Strouden Park (128) 40% Boscombe West (147) 38% Bournemouth Borough (2647) 37% Throop and Muscliff (120) 37% Kinson South (133) 37% Boscombe East (151) 37% Littledown and Iford (129) 35% West Southbourne (137) 34% Wallisdown and Winton West (146) 33% East Cliff and Springbourne (185) 33% Talbot and Branksome Woods (135) 32% Queen's Park (158) 27% Redhill and Northbourne (136) 16%
BASE: Varied as labelled
28 Insight Team Bournemouth Opinion Survey 2017
4.4. Fair treatment
Figure 23: To what extent do you agree or disagree that Bournemouth Borough Council staff treat you fairly and with respect? (% respondents)
50% 47% 47% 46% 2017 (2316) 45% 2015 (2665) 40% 2013 (1647) 35% 30% 27% 26% 27% 25% 19% 20% 16% 16% 15% 10% 7% 8% 5% 4% 5% 3% 3% 0% Strongly agree Tend to agree Neither agree nor Tend to disagree Strongly disagree disagree BASE: Varied as labelled
Respondents were asked whether they agree that Council staff treat them with fairness and respect. More than six out of ten respondents (62%) agreed that they were treated fairly and respectfully by Council staff with more than a quarter giving a neutral response (27%). One in ten respondents disagreed with the statement, indicating that they felt they had not been treated with fairness and respect.
Figure 24: Treated with fairness and respect by protected characteristics (% agree)
All respondents (2316) 62% Female (1099) 68% Male (1085) 58% 85+ (77) 81% 75-84 (167) 77% 65-74 (208) 68% 55-64 (261) 67% 16-34 (621) 63% 45-54 (304) 55% 35-44 (304) 54% Yes disability - limited a lot (217) 71% No disability (1549) 62% Yes disability - limited a little (433) 61% White Other (197) 67% BME (152) 65% White British (1858) 62% Heterosexual (1939) 64% All other sexual orientations (116) 61% Other religion (134) 71% Christian (1308) 65% No religion (728) 59%
BASE: Varied as labelled
Female respondents are more likely to say that Council staff treat them with fairness and respect compared to male respondents.
Insight Team 29 Bournemouth Opinion Survey 2017
Respondents who are aged between 35-54 are significantly less likely to agree that Council staff treat them with fairness and respect compared to any other age group.
Respondents with a disability that limits their activity a lot are more likely to say that Council staff treat them with fairness and respect compared to residents without a disability or have a disability that limits them a little.
Residents from a BME background are significantly more likely to disagree that Council staff treat them with fairness and respect (20% disagree) compared to residents from a white other (8% disagree) or white British (9% disagree) background.
Residents living in Central and Kinson North wards are more likely to say that Council staff treat them with fairness and respect. Residents living in West Southbourne and Queen’s Park are significantly less likely to say that Council staff treat them with fairness and respect.
Figure 25: Treated with fairness and respect by ward (% agree)
Central (159) 75% Kinson North (127) 70% Throop and Muscliff (102) 66% East Cliff and Springbourne (162) 66% Boscombe West (131) 65% Westbourne and West Cliff (138) 65% Winton East (141) 64% Moordown (132) 63% Bournemouth Borough (2316) 62% Wallisdown and Winton West (122) 62% Kinson South (127) 62% Strouden Park (124) 61% Boscombe East (150) 61% East Southbourne and Tuckton (121) 60% Redhill and Northbourne (115) 60% Littledown and Iford (103) 60% Talbot and Branksome Woods (114) 55% West Southbourne (113) 52% Queen's Park (127) 52%
BASE: Varied as labelled
30 Insight Team Bournemouth Opinion Survey 2017
4.5. Building a Better Bournemouth
Figure 26: To what extent do you agree or disagree that the work of Bournemouth Borough Council is contributing to ‘Building a Better Bournemouth’? (% respondents)
60% 2017 (2542) 48% 2015 (3036) 50% 45% 42% 2013 (1796) 40% 34% 32% 29% 30%
20% 12% 11% 10% 8% 8% 9% 10% 6% 3% 3% 0% Strongly agree Tend to agree Neither agree nor Tend to disagree Strongly disagree disagree
BASE: Varied as labelled
The survey asked to what extent respondents believed that the Council is contributing to ‘Building a Better Bournemouth’. Half of all respondents (50%) agreed that the Council was contributing to this aim. Just under one fifth of respondents (18%) disagreed that the Council was ‘Building a Better Bournemouth’.
Figure 27: Building a Better Bournemouth by protected characteristics (% agree)
All respondents (2542) 50% Female (1223) 54% Male (1193) 47% 16-34 (779) 56% 85+ (84) 54% 75-84 (158) 54% 35-44 (347) 51% 65-74 (209) 49% 45-54 (330) 44% 55-64 (276) 43% No disability (1783) 51% Yes disability - limited a lot (213) 50% Yes disability - limited a little (432) 49% White Other (214) 56% BME (184) 56% White British (2035) 49% All other sexual orientations (115) 58% Heterosexual (2159) 51% Other religion (153) 63% Christian (1379) 52% No religion (865) 48%
BASE: Varied as labelled
Female respondents are more likely to agree that the Council is contributing to ‘Building a Better Bournemouth’ than male respondents. Respondents aged between 16-34 are
Insight Team 31 Bournemouth Opinion Survey 2017 significantly more likely to agree compared to residents aged 45-64. Respondents from a white other ethnic background and BME respondents are more likely to agree with the question compared to those from a white British background. Respondents with other religious beliefs are significantly more likely to agree with the question compared to those with a Christian belief or no religious belief.
Residents living in East Cliff and Springbourne and Westbourne and West Cliff are significantly more likely to agree that the Council are ‘Building a Better Bournemouth’. Residents living in Wallisdown and Winton West are less likely to agree that the Council are ‘Building a Better Bournemouth’.
Figure 28: Building a Better Bournemouth by ward area (% agree)
East Cliff and Springbourne (188) 58% Westbourne and West Cliff (163) 58% Boscombe East (152) 57% Central (193) 56% West Southbourne (123) 55% Boscombe West (145) 51% Strouden Park (123) 51% Talbot and Branksome Woods (130) 51% East Southbourne and Tuckton (126) 50% Bournemouth Borough (2542) 50% Redhill and Northbourne (125) 48% Queen's Park (152) 48% Littledown and Iford (123) 46% Kinson North (123) 45% Winton East (157) 44% Throop and Muscliff (117) 44% Moordown (131) 43% Kinson South (130) 43% Wallisdown and Winton West (135) 40%
BASE: Varied as labelled
32 Insight Team Bournemouth Opinion Survey 2017
5. Service satisfaction and usage There has been a significant change in residents’ perception of satisfaction with some of the services the Council provides. Refuse collection has seen the largest decrease in satisfaction with a decline of 26% since 2015 followed by doorstep recycling which has seen a decline of 13% since 2015.
Figure 29: Satisfaction with Council services (% satisfied)
59% Museums/galleries 53% 54% 59% Local transport information 67% 68% 70% Theatres/concert halls 69% 69% 72% Sport/leisure facilities 73% 70% 61% Keeping public land clear of litter & refuse 69% 70% 66% Local bus services 74% 75% 64% Local tips / Household waste recycling centres 76% 75% 65% Doorstep recycling 78% 79% 77% Libraries 81% 80% 83% Parks and open spaces 85% 82% 60% Refuse collection 86% 88% 88% Seafront 90% 89%
2017 2015 2013
BASE: All respondents
Insight Team 33 Bournemouth Opinion Survey 2017
Overall usage of council services has remained fairly consistent since 2013 and the majority of increases or decreases in usage fall within the margin of error.
Figure 30: Usage of Council services (% used in the last twelve months)
40% Museums/galleries 45% 40%
66% Theatres/concert halls 65% 63%
60% Libraries 61% 63%
66% Sport/leisure facilities 69% 67%
73% Local tips / Household waste recycling centres 74% 74%
76% Local transport information 77% 80%
80% Local bus services 79% 83%
94% Parks and open spaces 95% 94%
95% Seafront 96% 96%
2017 2015 2013
BASE: All respondents
34 Insight Team Bournemouth Opinion Survey 2017
5.1. Keeping public land clear of litter and refuse
Figure 31: Keeping public land clear of litter and refuse (% respondents)
2017 (2763) 61% 11% 28%
2015 (3200) 69% 9% 21%
2013 (1878) 70% 11% 19%
Satisfied Neutral Dissatisfied
BASE: Varied as labelled
Just over six out of ten respondents (61%) were satisfied with keeping public land clear of litter and refuse. This is a decrease when compared to the 69% who were satisfied in 2015 and 70% in 2013. The level of dissatisfaction has increased by 7%, from 21% in 2015 to 28% in 2017 and is the greatest dissatisfaction level since asking this question.
Figure 32: Satisfaction with keeping public land clear of litter and refuse by protected characteristics (% satisfied)
All respondents (2763) 61% Female (1332) 65% Male (1289) 59% 85+ (87) 72% 16-34 (852) 68% 35-44 (377) 65% 75-84 (175) 61% 65-74 (226) 60% 45-54 (348) 56% 55-64 (298) 51% Yes disability - limited a lot (237) 66% No disability (1927) 62% Yes disability - limited a little (473) 58% White British (2215) 62% White Other (226) 62% BME (194) 58% All other sexual orientations (134) 69% Heterosexual (2332) 62% Other religion (164) 70% Christian (1488) 63% No religion (947) 60%
BASE: Varied as labelled
Female respondents are significantly more satisfied than male respondents with this indicator. Age is the main driver of satisfaction with keeping public land clear of litter and
Insight Team 35 Bournemouth Opinion Survey 2017 refuse. Respondents aged 85 and over and those aged 16-44 are more likely to be satisfied compared to those aged 45-64. Respondents who have a disability which limits them a little are significantly less satisfied compared to respondents who have a disability which limits them a lot or no disability.
Residents living in West Southbourne and Strouden Park are significantly more satisfied that the Council keeps land clear of litter and refuse. Residents living in Kinson South, Moordown, Redhill and Northbourne and Kinson North are less likely to say that they are satisfied that the Council keep land clear of litter and refuse.
Figure 33: Satisfaction with keeping land clear of litter and refuse (% satisfied)
West Southbourne (129) 74% Strouden Park (131) 70% East Southbourne and Tuckton (139) 70% Throop and Muscliff (123) 66% Westbourne and West Cliff (181) 66% Littledown and Iford (133) 65% East Cliff and Springbourne (209) 65% Central (211) 65% Queen's Park (171) 63% Boscombe West (156) 62% Bournemouth Borough (2763) 61% Winton East (167) 58% Wallisdown and Winton West (149) 58% Boscombe East (159) 58% Talbot and Branksome Woods (146) 57% Kinson North (136) 52% Redhill and Northbourne (137) 52% Moordown (141) 51% Kinson South (140) 50%
BASE: Varied as labelled
36 Insight Team Bournemouth Opinion Survey 2017
5.2. Refuse collection
Figure 34: Refuse collection (% respondents)
2017 (2765) 60% 11% 30%
2015 (3222) 86% 6% 8%
2013 (1902) 88% 6% 6%
Satisfied Neutral Dissatisfied
BASE: Varied as labelled
Residents satisfaction with refuse collection has declined significantly from 86% in 2015 to 60% in 2017, however during this period the Council moved to a fortnightly refuse collection.
Figure 35: Satisfaction with refuse collection by protected characteristics (% satisfied)
All respondents (2765) 60%
Female (1323) 62% Male (1292) 58%
85+ (98) 80% 75-84 (185) 79% 65-74 (231) 77% 55-64 (300) 57% 16-34 (816) 53% 45-54 (350) 53% 35-44 (376) 50%
Yes disability - limited a little (482) 69% Yes disability - limited a lot (236) 64% No disability (1913) 57%
White British (2234) 61% White Other (217) 57% BME (187) 50%
Heterosexual (2319) 60% All other sexual orientations (135) 57%
Other religion (154) 69% Christian (1491) 63% No religion (952) 54%
BASE: Varied as labelled
Female respondents are significantly more satisfied with refuse collection then male respondents. Respondents aged 65 and over were most satisfied with refuse collection
Insight Team 37 Bournemouth Opinion Survey 2017 whilst those aged 35-54 are least satisfied. Respondents with a disability are more likely to be satisfied with refuse collection compared to those without a disability. Respondents from a White British ethnic background are significantly more satisfied with refuse collection compared to those respondents from a BME ethnic background. Respondents with no religious beliefs are significantly more dissatisfied with refuse collection compared to those who have other religious beliefs.
Residents living in Kinson North are significantly more satisfied with refuse collection compared to the overall Bouremouth satisfaction rating. Residents living in Throop and Muscliff, Winton East, Kinson South and Moordown are significantly less satisfied with refuse collection.
Figure 36: Satisfaction with refuse collection by ward area (% satisfied)
Kinson North (140) 72% Strouden Park (129) 68% Central (193) 66% East Southbourne and Tuckton (145) 66% West Southbourne (137) 64% Westbourne and West Cliff (180) 64% Wallisdown and Winton West (152) 64% Boscombe West (152) 64% Queen's Park (172) 63% Talbot and Branksome Woods (146) 61% Bournemouth Borough (2765) 60% Littledown and Iford (132) 59% East Cliff and Springbourne (209) 58% Boscombe East (162) 58% Redhill and Northbourne (138) 54% Moordown (142) 51% Kinson South (141) 51% Winton East (170) 47% Throop and Muscliff (123) 47%
BASE: Varied as labelled
The ward area where respondents live is the key driver of satisfaction for this indicator.
38 Insight Team Bournemouth Opinion Survey 2017
There is also an association between satisfaction with refuse collection and household size, with single-person households being more satisfied with the service than those in living larger households, as the table below shows.
Table 12: Satisfied with Refuse Collection by protected characteristics (%) Size of household Very or fairly Neither Very or fairly satisfied dissatisfied 1 person household 64% 14% 22% 2 person household 62% 11% 27% 3 person household 56% 10% 34% 4 or more people in 41% 10% 48% the household Base = 2418 respondents
5.3. Doorstep recycling
There has been a significant decrease of 13% in satisfaction with doorstep recycling compared to 2015. The proportion of respondents who are dissatisfied with doorstep recycling has doubled since 2015 from 9% to 18%.
Figure 37: Doorstep recycling (% respondents)
2017 (2497) 65% 17% 18%
2015 (2912) 78% 14% 9%
2013 (1762) 79% 13% 9%
Satisfied Neutral Dissatisfied
BASE: Varied as labelled
Insight Team 39 Bournemouth Opinion Survey 2017
Figure 38: Satisfaction with doorstep recycling by protected characteristic (% satisfied)
All respondents (2497) 65% Female (1177) 69% Male (1190) 61% 75-84 (159) 79% 65-74 (199) 77% 85+ (78) 77% 55-64 (272) 66% 35-44 (348) 61% 45-54 (321) 61% 16-34 (769) 59% Yes disability - limited a little (416) 68% Yes disability - limited a lot (203) 65% No disability (1766) 64% White British (1992) 67% BME (181) 60% White Other (208) 54% Heterosexual (2103) 66% All other sexual orientations (123) 66% Christian (1341) 70% No religion (857) 61% Other religion (145) 55%
BASE: Varied as labelled
Female respondents were significantly more satisfied with doorstep recycling than male respondents. Respondents aged 65 and over were most satisfied with doorstep recycling whilst those aged 16 to 34 were the least satisfied. Respondents from a white British ethnic background were more satisfied with this service compared to those from a BME and white other background.
Residents living in East Southbourne and Tuckton and Redhill and Northbourne are significantly more satisfied with doorstep recycling than the overall satisfaction rate observed in the whole Borough. Residents living in Boscombe West and Boscombe East are significantly less satisfied with doorstep recycling.
40 Insight Team Bournemouth Opinion Survey 2017
Figure 39: Satisfaction with doorstep recycling by ward area (% satisfied)
East Southbourne and Tuckton (121) 79% Redhill and Northbourne (130) 75% Littledown and Iford (122) 75% Moordown (132) 72% Queen's Park (145) 72% Kinson North (131) 72% Strouden Park (121) 72% West Southbourne (124) 72% Bournemouth Borough (2497) 65% Talbot and Branksome Woods (131) 65% Central (173) 64% Throop and Muscliff (113) 61% Kinson South (129) 60% Wallisdown and Winton West (137) 59% East Cliff and Springbourne (192) 59% Westbourne and West Cliff (148) 57% Winton East (158) 57% Boscombe West (137) 54% Boscombe East (148) 52%
BASE: Varied as labelled
The ward area where respondents live is the key driver of satisfaction for this indicator.
Insight Team 41 Bournemouth Opinion Survey 2017
5.4. Local tips/ household waste recycling centres
There has been a steady decrease in the satisfaction levels with household recycling centres since 2015. In 2017 just fewer than two thirds (64%) were satisfied with household recycling centres. The percentage of residents that are dissatisfied with the local tip has increased from 8% in 2015 to 17% in 2017.
Figure 40: Local tips / household waste recycling centres (% respondents)
2017 (2377) 64% 19% 17%
2015 (2837) 76% 16% 8%
2013 (1640) 75% 15% 11%
Satisfied Neutral Dissatisfied
BASE: Varied as labelled
Figure 41: Satisfaction with local tips / household waste recycling centres by protected characteristics (% satisfied)
All respondents (2377) 64% Female (1121) 69% Male (1126) 60% 75-84 (152) 78% 85+ (64) 76% 65-74 (200) 74% 35-44 (328) 67% 55-64 (269) 62% 16-34 (670) 61% 45-54 (335) 60% Yes disability - limited a lot (194) 68% Yes disability - limited a little (402) 68% No disability (1663) 63% White British (1901) 66% White Other (202) 64% BME (177) 60% Heterosexual (2011) 67% All other sexual orientations (109) 46% Other religion (146) 70% Christian (1291) 66% No religion (808) 62%
BASE: Varied as labelled
Female respondents are significantly more satisfied than male respondents. Residents over the age of 65 are significantly more satisfied than those under the age of 65. Residents who
42 Insight Team Bournemouth Opinion Survey 2017 identify as non-heterosexual are significantly less satisfied with tips than residents who identify as heterosexual, however they are more likely to provide a neutral response rather than being dissatisfied. Respondents who say they have a religious belief are more satisfied compared to those who do not have a religious belief.
Residents living in Throop and Muscliff, Littledown and Iford and Central ward areas are significantly more satisfied with local tips. Residents living in Boscombe West and Westbourne and West Cliff are significantly less likely to be satisfied with local tips.
Figure 42: Satisfaction with local tips / household waste recycling centres by ward area (% satisfied)
Throop and Muscliff (120) 84% Littledown and Iford (125) 74% Central (142) 74% Wallisdown and Winton West (135) 71% Strouden Park (124) 71% Redhill and Northbourne (134) 68% Kinson South (132) 68% Kinson North (126) 65% West Southbourne (114) 65% East Southbourne and Tuckton (127) 64% Bournemouth Borough (2377) 64% Boscombe East (130) 62% Queen's Park (133) 61% Talbot and Branksome Woods (129) 61% Winton East (147) 59% Moordown (138) 57% East Cliff and Springbourne (156) 57% Boscombe West (122) 53% Westbourne and West Cliff (135) 49%
BASE: Varied as labelled
The ward area where respondents live is the key driver of satisfaction for this indicator.
Insight Team 43 Bournemouth Opinion Survey 2017
There has been a slight decline in the percentage of residents using the local tip on a weekly basis but overall usage has stayed quite static since 2015.
Figure 43: Usage of Local tips/ Household waste recycling centres (% respondents)
40% 35% 2017 (2642) 33% 35% 2015 (3038) 30%
25% 23% 22% 20% 16%16% 15% 10%10% 11%10% 10% 7% 5% 5% 1% 2% 0% Almost At least About once Within the Within the Longer ago Never used every day once a week a month last 6 last year months
BASE: Varied as labelled
Residents aged 16-34, as well as those from other white ethnic backgrounds and non- heterosexual respondents are significantly less likely to use the local household waste recycling centre compared to other groups.
Figure 44: Usage of Local tips/ Household waste recycling centres by protected characteristic (% used in last 12 months)
All respondents (2642) 73% Male (1248) 74% Female (1267) 73% 45-54 (343) 86% 35-44 (372) 77% 65-74 (220) 74% 55-64 (292) 74% 75-84 (167) 70% 16-34 (796) 64% 85+ (76) 50% No disability (1861) 74% Yes disability - limited a little (442) 73% Yes disability - limited a lot (220) 65% White British (2143) 75% BME (178) 65% White Other (211) 62% Heterosexual (2236) 75% All other sexual orientations (117) 51% Other religion (150) 79% Christian (1410) 75% No religion (921) 70%
BASE: Varied as labelled
44 Insight Team Bournemouth Opinion Survey 2017
When looking at which residents use the local tip by ward area there is a significant range in results. Nearly all respondents who live in Throop and Muscliff have used the local tip (95%) compared to just over half (55%) of Westbourne and West Cliff residents.
Figure 45: Usage of Local tips/ Household waste recycling centres by ward area Local transport information (% used in last 12 months)
Throop and Muscliff (120) 95% Wallisdown and Winton West (139) 92% Moordown (136) 90% Littledown and Iford (133) 88% Redhill and Northbourne (140) 85% Kinson South (137) 82% Strouden Park (127) 81% Boscombe East (157) 77% Kinson North (135) 77% West Southbourne (125) 75% Bournemouth Borough (2642) 73% Winton East (164) 71% East Southbourne and Tuckton (142) 70% Talbot and Branksome Woods (145) 67% Queen's Park (165) 64% East Cliff and Springbourne (193) 57% Boscombe West (147) 57% Central (164) 56% Westbourne and West Cliff (171) 55%
BASE: Varied as labelled
The ward area where respondents live is the key driver of satisfaction for this indicator.
Insight Team 45 Bournemouth Opinion Survey 2017
5.5. Local Transport Information
Just under three fifths of respondents (59%) said that they were satisfied with local transport information; this has decreased by 8% since 2015. However this is largely due to a shift in neutral responses as opposed to a significant increase in dissatisfaction.
Figure 46: Local transport information (% respondents)
2017 (2416) 59% 30% 12%
2015 (2868) 67% 23% 10%
2013 (1705) 68% 21% 10%
Satisfied Neither Dissatisfied
BASE: All respondents
Residents from BME and white other ethnic groups, those over the age 85 and female residents are more likely to say they are satisfied with local transport information. Male respondents and those aged 45 to 64 are least likely to say they are satisfied with local transport information.
Figure 47: Satisfaction with local transport information by protected characteristics (% satisfied)
All respondents (2416) 59% Female (1172) 63% Male (1115) 56% 85+ (78) 67% 35-44 (326) 65% 65-74 (208) 64% 16-34 (755) 61% 75-84 (158) 60% 55-64 (248) 54% 45-54 (292) 50% No disability (1666) 60% Yes disability - limited a lot (188) 57% Yes disability - limited a little (439) 56% BME (182) 72% White Other (200) 59% White British (1928) 58% All other sexual orientations (119) 59% Heterosexual (2024) 59% Other religion (152) 69% Christian (1313) 60% No religion (802) 57%
BASE: Varied as labelled
46 Insight Team Bournemouth Opinion Survey 2017
Residents living in Westbourne and Westcliff and East Cliff and Springbourne are significantly more satisfied with local transport information compared to the satisfaction rating recorded overall for Bournemouth. Residents living in Redhill and Northbourne and Littledown and Iford are significantly less satisfied with local transport information.
Figure 48: Satisfaction with local transport information by ward area (% satisfied)
Westbourne and West Cliff (164) 79% East Cliff and Springbourne (185) 76% Boscombe West (136) 70% Queen's Park (155) 67% Bournemouth Borough (2416) 59% Winton East (150) 59% Central (191) 57% Boscombe East (141) 57% Talbot and Branksome Woods (114) 56% Kinson North (100) 56% Strouden Park (117) 54% East Southbourne and Tuckton (127) 53% Throop and Muscliff (112) 52% Moordown (136) 52% Wallisdown and Winton West (113) 52% West Southbourne (121) 52% Kinson South (124) 51% Redhill and Northbourne (113) 47% Littledown and Iford (112) 45%
BASE: Varied as labelled
The ward area where respondents live is the key driver of satisfaction for this indicator.
Insight Team 47 Bournemouth Opinion Survey 2017
Just over three quarters of respondents (76%) have used local transport information within the last year which was a similar finding in 2015.
Figure 49: Local transport information usage (% respondents)
30% 2017 (2528) 2015 (2941) 25% 24% 21% 21% 20% 19% 16% 15% 14% 12%11% 12%11% 12%12% 10% 7% 8%
5%
0% Almost At least About once Within the Within the Longer ago Never used every day once a week a month last 6 last year months
BASE: Varied as labelled
Female respondents are more likely to use local transport information compared to male respondents. Respondents aged 35-54 are more likely to have used local transport information compared to those over of 85. Residents who state that they have a disability which limits them a lot are significantly less likely to use local transport information compared to those without a disability or a disability that limits them a little.
Figure 50: Local transport information usage by protected characteristics (% used in last 12 months)
All respondents (2528) 76% Female (1202) 79% Male (1204) 74% 35-44 (348) 82% 45-54 (313) 80% 65-74 (204) 78% 16-34 (806) 78% 75-84 (157) 76% 55-64 (269) 70% 85+ (70) 64% Yes disability - limited a little (428) 79% No disability (1793) 78% Yes disability - limited a lot (193) 62% White Other (212) 82% BME (183) 78% White British (2018) 76% All other sexual orientations (127) 89% Heterosexual (2122) 75% Other religion (146) 87% Christian (1346) 77% No religion (886) 74%
BASE: Varied as labelled
48 Insight Team Bournemouth Opinion Survey 2017
Over nine out of ten respondents (93%) who live in Westbourne and West Cliff have used local transport information whereas just over six out of ten (63%) respondents living in Talbot and Branksome Woods have used local transport information.
Figure 51: Local transport information usage by ward area (% used in last 12 months)
Westbourne and West Cliff (166) 93% Winton East (153) 88% Throop and Muscliff (111) 84% Queen's Park (158) 83% Boscombe West (149) 80% Moordown (134) 77% Bournemouth Borough (2528) 76% Strouden Park (116) 75% East Southbourne and Tuckton (132) 75% Central (194) 75% Boscombe East (147) 75% West Southbourne (121) 74% Wallisdown and Winton West (129) 74% Kinson South (123) 73% Littledown and Iford (113) 72% East Cliff and Springbourne (200) 71% Redhill and Northbourne (127) 70% Kinson North (117) 66% Talbot and Branksome Woods (134) 63%
BASE: Varied as labelled
Insight Team 49 Bournemouth Opinion Survey 2017
5.6. Local bus services
Two thirds of respondents (66%) stated that they were satisfied with local bus services, whilst 15% said they were dissatisfied. There has been a significant decrease in satisfaction since 2015.
Figure 52: Local bus services (% respondents)
2017 (2456) 66% 19% 15%
2015 (2903) 74% 16% 11%
2013 (1755) 75% 15% 10%
Satisfied Neither Dissatisfied
BASE: Varied as labelled
Residents aged 65-74 are most satisfied with bus services. Residents from a BME ethnic background are significantly more satisfied compared to those from a white British or white other background. Those who have a religious belief are more satisfied than those who have no religious belief.
Figure 53: Satisfaction with local bus services by protected characteristics (% satisfied)
All respondents (2456) 66% Female (1186) 68% Male (1139) 65% 65-74 (206) 76% 75-84 (169) 72% 35-44 (326) 72% 85+ (80) 71% 16-34 (752) 67% 55-64 (253) 60% 45-54 (304) 59% No disability (1689) 67% Yes disability - limited a little (454) 65% Yes disability - limited a lot (190) 65% BME (181) 82% White Other (205) 67% White British (1955) 65% All other sexual orientations (125) 67% Heterosexual (2053) 67% Other religion (152) 72% Christian (1346) 69% No religion (809) 64%
BASE: Varied as labelled
50 Insight Team Bournemouth Opinion Survey 2017
Residents living in Westbourne and West Cliff, East Cliff and Springbourne and Boscombe West are significantly more satisfied with the bus service compared to all Bournemouth residents. Residents living in East Southbourne and Tuckton, Littledown and Iford and Redhill and Northbourne are significantly less satisfied with the local bus service. Residents living in these wards are also less likely to use the bus service.
Figure 54: Satisfaction with bus services (% satisfied)
Westbourne and West Cliff (173) 83% East Cliff and Springbourne (192) 80% Boscombe West (145) 78% Queen's Park (157) 70% Central (191) 70% Boscombe East (138) 70% Wallisdown and Winton West (116) 69% Bournemouth Borough (2456) 66% Talbot and Branksome Woods (116) 64% Strouden Park (115) 64% Moordown (137) 62% West Southbourne (120) 62% Winton East (145) 62% Kinson North (106) 62% Kinson South (121) 59% Throop and Muscliff (116) 58% East Southbourne and Tuckton (133) 55% Littledown and Iford (117) 55% Redhill and Northbourne (115) 53%
BASE: Varied as labelled
The ward area where respondents live is the key driver of satisfaction for this indicator.
Insight Team 51 Bournemouth Opinion Survey 2017
Figure 55: Bus users (% respondents)
25% 2017 (2648) 20% 2015 (3092) 20% 18% 18% 19% 17% 16% 16% 15% 15% 11%12% 10% 10% 10% 8% 9%
5%
0% Almost everyAt least once About once Within the Within the Longer ago Never used day a week a month last 6 last year months
BASE: Varied as labelled
Almost four out of five respondents had used the bus service within the last year (79%) which is similar to the results seen in 2015.
Figure 56: Bus users by protected characteristics (% used in last 12 months)
All respondents (2648) 80% Female (1269) 82% Male (1247) 79% 75-84 (174) 86% 65-74 (215) 86% 35-44 (364) 82% 16-34 (826) 81% 45-54 (327) 78% 55-64 (278) 76% 85+ (86) 75% Yes disability - limited a little (454) 86% No disability (1862) 81% Yes disability - limited a lot (214) 67% BME (184) 85% White Other (222) 84% White British (2123) 79% All other sexual orientations (133) 88% Heterosexual (2227) 79% Other religion (153) 93% Christian (1425) 81% No religion (911) 77%
BASE: Varied as labelled
Residents aged between 65-84 are significantly more likely to use the bus compared to those over the age of 85. Respondents with a disability that limits them a lot are significantly less likely to use the bus service compared to those without a disability or with a disability that limits them a little. Respondents from a BME background are significantly more likely to
52 Insight Team Bournemouth Opinion Survey 2017 use the bus compared to respondents from a white British background. Respondents who are non-heterosexual are more likely to be bus users compared to those who identify as heterosexual. Respondents who have another religious belief are more likely to use the bus compared to those who have a Christian belief and those who are non-religious.
Residents living in Westbourne and West Cliff and Winton East are significantly more likely to use the bus service. Residents living in Kinson North and Redhill and Northbourne are less likely to use the bus service than residents living in the wider Borough.
Figure 57: Use of local bus services by ward area (% used in last 12 months)
Westbourne and West Cliff (177) 96% Winton East (163) 86% Moordown (134) 85% Boscombe West (154) 84% West Southbourne (130) 84% Queen's Park (166) 84% Central (201) 83% Boscombe East (154) 82% Bournemouth Borough (2648) 80% Throop and Muscliff (118) 80% Strouden Park (121) 79% Wallisdown and Winton West (138) 79% East Cliff and Springbourne (207) 79% Kinson South (130) 77% Talbot and Branksome Woods (137) 76% Littledown and Iford (128) 72% East Southbourne and Tuckton (138) 72% Kinson North (124) 68% Redhill and Northbourne (127) 66%
BASE: Varied as labelled
Insight Team 53 Bournemouth Opinion Survey 2017
5.7. Sport & leisure facilities
More than seven out of ten respondents (72%) said they were satisfied with sport and leisure facilities which is in line with 2015. Dissatisfaction with sport and leisure facilities remains at less than one in ten respondents with 7% being dissatisfied in 2017.
Figure 58: Satisfaction with sport and leisure facilities (% respondents)
2017 (2337) 72% 21% 7%
2015 (2784) 73% 20% 8%
2013 (1639) 70% 21% 9%
Satisfied Neither Dissatisfied
BASE: Varied as labelled
Figure 59: Satisfaction with sport and leisure by protected characteristics (% satisfied)
All respondents (2337) 72% Female (1132) 78% Male (1100) 68% 35-44 (352) 79% 16-34 (757) 75% 85+ (39) 72% 65-74 (177) 71% 55-64 (241) 70% 45-54 (319) 69% 75-84 (125) 69% No disability (1704) 75% Yes disability - limited a little (368) 67% Yes disability - limited a lot (154) 66% BME (168) 79% White British (1872) 73% White Other (198) 72% Heterosexual (1991) 73% All other sexual orientations (110) 65% Christian (1241) 74% No religion (825) 72% Other religion (139) 69%
BASE: Varied as labelled
Female respondents are significantly more satisfied than males with sport and leisure facilities. Respondents without a disability are significantly more satisfied than those with a
54 Insight Team Bournemouth Opinion Survey 2017 disability although this is due to respondents with a disability being more likely to give a neutral response as opposed to being more dissatisfied. Respondents from BME backgrounds are significantly less likely to be dissatisfied (2%) compared to white British respondents (7%) and other white respondents (10%).
Respondents general health, age and IMD (Index of Multiple deprivation) are the key drivers of satisfaction for overall satisfaction with sport and leisure.
Table 13: Satisfaction with sport and leisure facility by Index of Multiple deprivation (% satisfied)
IMD Quartile 1 (most deprived areas) (603) 69% IMD Quartiles 2 (663) 74% IMD Quartiles 3 (747) 72% IMD Quartile 4 (most affluent areas) (322) 76% Base: Varied as labelled
Residents living in Littledown and Iford and Throop and Muscliff are significantly more satisfied with sport and leisure facilities than the Bournemouth average. Residents living in Westbourne and West Cliff and Wallisdown and Winton West are significantly less satisfied with sport and leisure facilities.
Figure 60: Satisfaction with sport and leisure by ward area (% satisfied)
Littledown and Iford (110) 83% Throop and Muscliff (116) 81% Strouden Park (114) 80% Central (167) 79% Queen's Park (147) 78% Redhill and Northbourne (118) 76% Kinson North (113) 75% Moordown (133) 75% Winton East (141) 74% West Southbourne (115) 73% Bournemouth Borough (2337) 72% Talbot and Branksome Woods (113) 72% Boscombe East (141) 69% East Southbourne and Tuckton (114) 69% East Cliff and Springbourne (178) 68% Boscombe West (133) 68% Kinson South (112) 65% Westbourne and West Cliff (139) 62% Wallisdown and Winton West (130) 60%
BASE: Varied as labelled
Insight Team 55 Bournemouth Opinion Survey 2017
Figure 61: Sport and Leisure facilities usage (% respondents)
2017 (2540) 25% 23% 2015 (2925) 19% 20% 18% 19% 16% 15% 15% 15% 15% 15% 13% 11%11% 10% 8%
5% 4%
0% Almost At least About once Within the Within the Longer ago Never used every day once a week a month last 6 last year months
BASE: Varied as labelled
Around two thirds of respondents (66%) have used sport and leisure facilities within the last year which is a significant decrease of 3% compared to 69% of respondents who used sport and leisure facilities in 2015. The proportion of residents using sport and leisure facilities at least once a week has decreased from almost one quarter (23%) in 2015 to less than one fifth (18%) in 2017. However, the proportion of residents using sport and leisure facilities every day has doubled, from 4% in 2015 to 8% in 2017.
Figure 62: Sport and leisure usage by protected characteristics (% used in last 12 months)
All respondents (2540) 66% Female (1221) 68% Male (1201) 66% 35-44 (366) 82% 16-34 (814) 78% 45-54 (334) 74% 55-64 (270) 54% 65-74 (196) 49% 75-84 (147) 36% 85+ (61) 11% No disability (1831) 72% Yes disability - limited a little (404) 54% Yes disability - limited a lot (192) 36% White Other (214) 79% BME (179) 72% White British (2032) 64% Heterosexual (2149) 67% All other sexual orientations (117) 63% Other religion (149) 72% No religion (904) 71% Christian (1340) 62%
BASE: Varied as labelled
Respondents aged 16 to 54 are significantly more likely to use sport and leisure facilities compared to those aged 55 and over. Respondents without a disability are twice as likely to
56 Insight Team Bournemouth Opinion Survey 2017 use sport and leisure facilities compared to those with a disability which limits them a lot. Respondents from BME and other white backgrounds are significantly more likely to use sport and leisure facilities compared to white British respondents. Non-Christian respondents are significantly more likely to use sport and leisure facilities compared to Christian respondents (although usage linked to ethnicity and religion are more likely to be an age factor).
Residents living in Wallisdown and Winton West and Moordown are more likely to use sport and leisure facilities and residents living in Westbourne and West Cliff, Talbot and Branksome Woods and Kinson South are less likely to use sport and leisure facilities.
Figure 63: Sport and leisure usage by ward area (% used in last 12 months)
Wallisdown and Winton… 77% Moordown (132) 76% Littledown and Iford (127) 75% Boscombe East (151) 71% Throop and Muscliff (116) 71% Queen's Park (160) 69% West Southbourne (127) 69% Winton East (158) 68% Bournemouth Borough (2540) 66% East Cliff and Springbourne… 66% Boscombe West (145) 65% Central (173) 64% East Southbourne and… 64% Redhill and Northbourne (131) 62% Kinson South (122) 61% Strouden Park (124) 60% Kinson North (123) 58% Talbot and Branksome… 58% Westbourne and West Cliff… 55%
BASE: Varied as labelled
Insight Team 57 Bournemouth Opinion Survey 2017
5.8. Libraries
Figure 64: Satisfaction with libraries (% respondents)
2017 (2368) 77% 19% 4%
2015 (2842) 81% 15% 4%
2013 (1694) 80% 17% 3%
Satisfied Neither Dissatisfied
BASE: Varied as labelled
Just over three quarters of respondents (77%) were satisfied with libraries which is a significant decrease compared to 2015 and 2013. However, this is due to an increase in the number of neutral responses. The proportion of respondents who are dissatisfied with libraries has remained at 4%.
Figure 65: Satisfaction with libraries by protected characteristics (% satisfied)
All respondents (2368) 77% Female (1172) 83% Male (1074) 71% 75-84 (168) 85% 85+ (73) 84% 65-74 (203) 82% 35-44 (327) 80% 16-34 (675) 76% 55-64 (256) 74% 45-54 (308) 69% Yes disability - limited a lot (196) 78% No disability (1627) 78% Yes disability - limited a little (426) 74% BME (185) 87% White British (1876) 77% White Other (200) 75% All other sexual orientations (110) 78% Heterosexual (1986) 77% Christian (1314) 80% Other religion (139) 78% No religion (773) 74%
BASE: Varied as labelled
Females are significantly more satisfied with libraries than males. Respondents aged 75 and over are most likely to be satisfied with libraries. Respondents from BME backgrounds are
58 Insight Team Bournemouth Opinion Survey 2017 significantly more satisfied with libraries than white British and white other respondents. Gender and ethnicity are the key drivers of satisfaction for this indicator.
Residents living in East Southbourne and Tuckton and Westbourne and West Cliff have a significantly higher satisfaction level than that observed for the whole Borough. Residents living in East Cliff and Springbourne are least satisfied with libraries.
Figure 66: Satisfaction with libraries (% satisfied)
East Southbourne and Tuckton (131) 85% Westbourne and West Cliff (155) 84% Central (169) 83% West Southbourne (118) 82% Boscombe West (132) 81% Kinson North (125) 79% Queen's Park (130) 78% Throop and Muscliff (115) 78% Strouden Park (126) 78% Talbot and Branksome Woods (129) 77% Bournemouth Borough (2368) 77% Wallisdown and Winton West (110) 76% Littledown and Iford (117) 76% Kinson South (122) 76% Moordown (131) 75% Redhill and Northbourne (108) 72% Boscombe East (145) 71% Winton East (145) 71% East Cliff and Springbourne (157) 66%
BASE: Varied as labelled
Insight Team 59 Bournemouth Opinion Survey 2017
Figure 67: Library usage (% respondents)
30% 2017 (2642) 2015 (3039) 25% 22% 21% 20% 20% 20% 20% 18% 16%15% 15% 12% 11%11% 10% 9%
5% 2% 2%
0% Almost At least About once Within the Within the Longer ago Never used every day once a week a month last 6 last year months
BASE: Varied as labelled
Six in ten respondents (60%) had used the library service in the last year which is consistent with 2015. However, the proportion of residents who use a library at least once a week has dropped significantly, from 12% in 2015 to 9% in 2017.
Figure 68: Library usage by protected characteristics (% used in last 12 months)
All respondents (2642) 60% Female (1277) 65% Male (1237) 54% 65-74 (216) 66% 75-84 (169) 64% 45-54 (335) 64% 35-44 (365) 64% 55-64 (281) 59% 85+ (81) 59% 16-34 (815) 53% Yes disability - limited a little (446) 63% No disability (1865) 59% Yes disability - limited a lot (216) 57% White Other (215) 74% BME (191) 62% White British (2113) 58% Heterosexual (2224) 59% All other sexual orientations (125) 54% Christian (1420) 65% Other religion (155) 59% No religion (911) 51%
BASE: Varied as labelled
Female respondents are significantly more likely to use libraries than male respondents. Respondents aged 16 to 34 are significantly less likely than any other age group to use
60 Insight Team Bournemouth Opinion Survey 2017 libraries. Respondents from other white backgrounds are significantly more likely to use libraries compared to white British respondents and those from BME backgrounds. Christian respondents are significantly more likely than those with no religion to use libraries.
Figure 69: Use of libraries (% used in last 12 months)
West Southbourne (134) 72% Winton East (162) 69% East Southbourne and Tuckton (133) 69% Boscombe East (154) 67% Strouden Park (122) 65% Moordown (134) 64% Kinson North (136) 63% Westbourne and West Cliff (173) 63% Central (206) 62% Boscombe West (150) 61% Throop and Muscliff (121) 60% Bournemouth Borough (2642) 60% Kinson South (129) 59% Queen's Park (160) 58% Littledown and Iford (133) 51% Talbot and Branksome Woods (139) 50% East Cliff and Springbourne (185) 49% Wallisdown and Winton West (139) 48% Redhill and Northbourne (128) 47%
BASE: Varied as labelled
Residents living in West Southbourne and Winton East, East Southbourne and Tuckton are more likely to use the library service. Residents living in Redhill and Northbourne, Wallisdown and Winton West are less likely to use the library service.
Insight Team 61 Bournemouth Opinion Survey 2017
5.9. Museums & galleries
Figure 70: Satisfaction with museums and galleries (% respondents)
2017 (2188) 59% 30% 10%
2015 (2515) 53% 33% 15%
2013 (1513) 54% 31% 15%
Satisfied Neither Dissatisfied
BASE: Varied as labelled
Almost six in ten respondents (59%) were satisfied with museums and galleries which is a significant increase compared to 2013 and 2015. One in ten respondents (10%) were dissatisfied which is a significant decrease compared to 2013 and 2015. However, it is worth noting that this question changed in 2017 to include the example of Russell Cotes.
Figure 71: Satisfaction with museums and galleries by protected characteristic (% satisfied)
All respondents (2188) 59% Female (1053) 69% Male (1016) 49% 85+ (60) 78% 75-84 (152) 73% 65-74 (185) 71% 55-64 (240) 64% 45-54 (294) 58% 35-44 (294) 50% 16-34 (640) 48% Yes disability - limited a little (367) 66% Yes disability - limited a lot (171) 63% No disability (1545) 56% White British (1748) 60% White Other (181) 56% BME (169) 49% All other sexual orientations (116) 66% Heterosexual (1828) 58% Christian (1188) 67% Other religion (146) 49% No religion (731) 49%
BASE: Varied as labelled
Female respondents are significantly more satisfied with museums and galleries compared to male respondents. Satisfaction with museums and galleries increases with age, from 48% of those aged 16 to 34 to 78% of those aged 85 and over. Respondents with a disability are
62 Insight Team Bournemouth Opinion Survey 2017 significantly more satisfied with museums and galleries compared to those without a disability. However, this difference, along with differences in satisfaction between ethnicities and religious beliefs, are likely to be an age factor.
Economic activity is the main driver of satisfaction with museums and galleries. Respondents who are employed are least satisfied (51% satisfied), followed by respondents who are unemployed (61%), economically inactive (65%) and retired (73%).
Residents living in Kinson North, Littledown and Iford and Westbourne and West Cliff are significantly more satisfied with museums and galleries. Residents living in Talbot and Branksome Woods and East Cliff and Springbourne are least satisfied with museums and galleries.
Figure 72: Satisfaction with museums and galleries by ward area (% satisfied)
Kinson North (100) 72% Littledown and Iford (109) 70% Westbourne and West Cliff (154) 70% West Southbourne (106) 66% Boscombe East (125) 66% Strouden Park (110) 63% Central (164) 63% Boscombe West (127) 62% East Southbourne and Tuckton (115) 61% Bournemouth Borough (2188) 59% Moordown (121) 59% Queen's Park (127) 58% Winton East (139) 58% Wallisdown and Winton West (111) 55% Kinson South (103) 52% Redhill and Northbourne (99) 49% Throop and Muscliff (101) 47% East Cliff and Springbourne (158) 46% Talbot and Branksome Woods (113) 46%
BASE: Varied as labelled
Insight Team 63 Bournemouth Opinion Survey 2017
Figure 73: Museum and Galleries usage (% respondents)
2017 (2577) 40% 2015 (2888)
35% 32% 30% 27% 28%28% 25%
20% 18% 18% 16% 17% 15%
10% 6% 6% 5% 2% 1% 1% 0% 0% Almost At least About once Within the Within the Longer ago Never used every day once a week a month last 6 last year months
BASE: Varied as labelled
Two fifths of respondents (40%) have visited a museum or gallery in the last twelve months which is a significant decrease compared to 2015 when 45% of respondents had visited a museum or gallery in the last twelve months.
Figure 74: Museum and Galleries usage by protected characteristic (% used within the last year)
All respondents (2577) 40% Female (1231) 42% Male (1222) 38% 45-54 (328) 45% 65-74 (213) 44% 35-44 (361) 42% 55-64 (277) 39% 75-84 (163) 38% 16-34 (800) 36% 85+ (73) 24% No disability (1837) 41% Yes disability - limited a little (423) 38% Yes disability - limited a lot (208) 31% White Other (213) 64% White British (2058) 38% BME (187) 25% All other sexual orientations (123) 50% Heterosexual (2173) 39% Other religion (154) 55% Christian (1384) 41% No religion (889) 35%
BASE: Varied as labelled
Female respondents are significantly more likely to use museums and galleries compared to male respondents. Those aged 85 and over are significantly less likely than any other age
64 Insight Team Bournemouth Opinion Survey 2017 group to use museums and galleries. Respondents without a disability are significantly more likely to use museums and galleries compared to those with a disability which limits them a lot.
Non-heterosexual respondents are significantly more likely than heterosexual respondents to use museums and galleries.
Respondents from other white backgrounds are significantly more likely to use museums and galleries compared to white British respondents and those from BME backgrounds.
Respondents with other religious beliefs are significantly more likely to use museums and galleries compared to Christian respondents and those with no religion.
Over half of residents (56%) living in Boscombe East had visited a museum or gallery in the last 12 months whereas less than one third (29%) of residents living in East Cliff and Springbourne and Kinson South had visited a museum or gallery within the last year.
Figure 75: Museum and Galleries usage by ward area (% used within the last year)
Boscombe East (148) 56% Winton East (157) 52% West Southbourne (126) 47% Talbot and Branksome Woods (138) 47% Boscombe West (148) 47% Central (204) 47% Westbourne and West Cliff (175) 44% Queen's Park (161) 42% East Southbourne and Tuckton (135) 42% Bournemouth Borough (2577) 40% Kinson North (123) 35% Littledown and Iford (125) 35% Moordown (127) 34% Wallisdown and Winton West (137) 33% Strouden Park (118) 32% Redhill and Northbourne (127) 30% Throop and Muscliff (115) 29% Kinson South (123) 29% East Cliff and Springbourne (186) 29%
BASE: Varied as labelled
Insight Team 65 Bournemouth Opinion Survey 2017
5.10. Theatres & concert halls
Figure 76: Satisfaction with theatres and concert halls (% respondents)
2017 (2416) 70% 22% 8%
2015 (2793) 69% 23% 8%
2013 (1652) 69% 22% 9%
Satisfied Neither Dissatisfied
BASE: Varied as labelled
Seven in ten respondents (70%) are satisfied with theatres and concert halls which is fairly consistent with previous years. Less than one in ten (8%) are dissatisfied.
Figure 77: Satisfaction with theatres and concert halls by protected characteristics (% satisfied)
All respondents (2416) 70% Female (1164) 79% Male (1129) 61% 85+ (59) 82% 75-84 (161) 75% 65-74 (199) 73% 45-54 (318) 72% 55-64 (261) 70% 16-34 (746) 68% 35-44 (322) 64% Yes disability - limited a little (406) 72% No disability (1729) 70% Yes disability - limited a lot (172) 70% White British (1947) 71% White Other (192) 68% BME (171) 57% Heterosexual (2050) 71% All other sexual orientations (121) 68% Christian (1296) 71% Other religion (154) 69% No religion (827) 69%
BASE: Varied as labelled
Female respondents are significantly more satisfied with theatres and concert halls compared to male respondents. Dissatisfaction with theatres and concert halls decreases with age, from 14% of those aged 16 to 34 to 4% of those aged 65 and over. Although
66 Insight Team Bournemouth Opinion Survey 2017 respondents from BME backgrounds are significantly less satisfied than those from other white backgrounds and white British respondents, they are no more likely to be dissatisfied (but more likely to give a neutral response). Gender is the key driver for satisfaction with theatres and concert halls.
Residents living in Queen’s Park, Talbot and Branksome Woods and Littledown and Iford are significantly more satisfied with theatres and concert halls than observed across the Borough. Residents living in Kinson South are significantly less satisfied than Bournemouth residents overall.
Figure 78: Satisfaction with theatres and concert halls by ward area (% satisfied)
Queen's Park (145) 80% Talbot and Branksome Woods (124) 80% Littledown and Iford (118) 80% East Southbourne and Tuckton (121) 77% Kinson North (114) 77% Westbourne and West Cliff (166) 77% Moordown (129) 73% Throop and Muscliff (118) 73% Strouden Park (120) 72% Bournemouth Borough (2416) 70% West Southbourne (116) 69% Boscombe West (141) 68% Winton East (138) 66% Central (183) 64% East Cliff and Springbourne (177) 63% Boscombe East (140) 63% Wallisdown and Winton West (127) 62% Redhill and Northbourne (121) 61% Kinson South (113) 59%
BASE: Varied as labelled
Insight Team 67 Bournemouth Opinion Survey 2017
Figure 79: Theatre and concert hall usage (% respondents)
35% 32%32% 30% 2017 (2648) 2015 (2998) 25% 21%21% 21% 20% 20% 15% 15% 13% 10% 10% 10%
5% 3% 1% 0% 1% 0% Almost At least About once Within the Within the Longer ago Never used every day once a week a month last 6 last year months
BASE: Varied as labelled
Around two thirds of respondents (66%) have visited a theatre or concert hall in the last twelve months which is consistent with 2015.
Figure 80: Theatre and concert hall usage by protected characteristics (% used in last 12 months)
All respondents (2648) 66% Female (1271) 69% Male (1246) 63% 45-54 (339) 72% 16-34 (815) 70% 35-44 (368) 66% 65-74 (220) 64% 55-64 (283) 62% 75-84 (171) 60% 85+ (73) 38% No disability (1879) 69% Yes disability - limited a little (447) 64% Yes disability - limited a lot (210) 45% White Other (208) 68% White British (2130) 68% BME (188) 45% All other sexual orientations (128) 72% Heterosexual (2228) 66% Other religion (155) 70% Christian (1422) 66% No religion (919) 66%
BASE: Varied as labelled
Female respondents are significantly more likely than male respondents to use theatres and concert halls. Respondents aged 85 and over are significantly less likely than other age group to use theatres and concert halls. Respondents with a disability which limits them a lot
68 Insight Team Bournemouth Opinion Survey 2017 are significantly less likely to use theatres and concert halls compared to those with a disability which limits them a little or no disability. Respondents from BME backgrounds are significantly less likely to use theatres and concert halls compared to those from other white backgrounds and white British respondents.
Figure 81: Theatre and concert hall usage by ward area (% used in last 12 months)
Westbourne and West Cliff (178) 79% Throop and Muscliff (122) 73% Moordown (134) 72% Littledown and Iford (126) 72% Talbot and Branksome Woods (145) 72% West Southbourne (133) 70% Boscombe East (146) 69% Queen's Park (167) 68% Central (195) 67% Wallisdown and Winton West (139) 67% Boscombe West (151) 66% Bournemouth Borough (2648) 66% Strouden Park (122) 66% Winton East (155) 65% East Southbourne and Tuckton (140) 61% Kinson North (129) 59% Redhill and Northbourne (133) 58% Kinson South (128) 53% East Cliff and Springbourne (204) 51%
BASE: Varied as labelled
Residents living in Westbourne and West Cliff and Throop and Muscliff are more likely to have visited theatres and concert halls within the last year. Residents living in East Cliff and Springbourne and Kinson South are least likely to have visited a theatre and concert hall supported by the Council within the last year.
Insight Team 69 Bournemouth Opinion Survey 2017
5.11. Parks & open spaces
Figure 82: Satisfaction with parks and open spaces (% respondents)
2017 (2742) 83% 10% 8%
2015 (3165) 85% 8% 8%
2013 (1857) 82% 10% 8%
Satisfied Neither Dissatisfied
BASE: Varied as labelled
Satisfaction with parks and open spaces has seen a small but significant decrease, from 85% in 2015 to 83% in 2017. However, this change is due to an increase in neutral responses as opposed to an increase in the proportion of residents who are dissatisfied. The proportion of respondents who are dissatisfied has remained at less than one in ten (8%) since 2013.
Figure 83: Satisfaction with parks & open spaces by protected characteristics (% satisfied)
All respondents (2742) 83% Female (1321) 87% Male (1281) 79% 75-84 (179) 88% 85+ (81) 87% 35-44 (372) 85% 65-74 (227) 85% 55-64 (295) 83% 16-34 (851) 81% 45-54 (347) 80% No disability (1925) 83% Yes disability - limited a lot (224) 83% Yes disability - limited a little (468) 81% White British (2202) 84% White Other (220) 81% BME (194) 67% All other sexual orientations (135) 86% Heterosexual (2309) 83% No religion (947) 84% Christian (1470) 82% Other religion (162) 81%
BASE: Varied as labelled
Female respondents are significantly more satisfied with parks and open spaces compared to male respondents. Respondents from BME backgrounds are significantly less satisfied
70 Insight Team Bournemouth Opinion Survey 2017 with parks and open spaces compared to those from other white backgrounds and white British respondents. However, they are more likely to give a neutral response.
Respondents perception of their general health is the key driver for satisfaction with parks and open spaces. Respondents who say they are in good health are significantly more satisfied with parks and open spaces compared to those respondents who say they are in bad health (85% and 68% respectively).
Residents living in East Southbourne and Tuckton and Queen’s Park are more satisfied with parks and open spaces compared to the satisfaction rating for Bournemouth overall. Residents living in Kinson South and Talbot and Branksome Woods are least satisfied with parks and open spaces.
Figure 84: Satisfaction with parks & open spaces (% satisfied)
East Southbourne and Tuckton (142) 93% Queen's Park (165) 90% Strouden Park (129) 89% Throop and Muscliff (122) 88% Westbourne and West Cliff (181) 87% Moordown (138) 87% Winton East (166) 83% Littledown and Iford (130) 83% Bournemouth Borough (2742) 83% Wallisdown and Winton West (151) 82% West Southbourne (134) 82% Kinson North (134) 81% Boscombe West (157) 81% Redhill and Northbourne (133) 81% East Cliff and Springbourne (206) 80% Central (212) 77% Boscombe East (158) 77% Talbot and Branksome Woods (146) 74% Kinson South (133) 72%
BASE: Varied as labelled
Insight Team 71 Bournemouth Opinion Survey 2017
Figure 85: Parks & open spaces usage (% respondents)
40% 37% 35% 2017 (2754) 35% 2015 (3141)
30% 24% 25% 22% 20% 21% 20%
15% 11%11% 10% 4% 5% 5% 3% 3% 3% 2%
0% Almost At least About once Within the Within the Longer ago Never used every day once a week a month last 6 last year months
BASE: Varied as labelled
Almost all respondents (94%) had visited a park or open space within the last 12 months which is consistent with 2015. The proportion of respondents visiting a park or open space almost every day has decreased significantly, from almost one quarter of respondents (24%) in 2015 to one fifth of respondents (20%) in 2017.
Figure 86: Use of parks and open spaces by protected characteristics (% used within the last 12 months)
All respondents (2754) 94% Male (1276) 95% Female (1340) 93% 16-34 (844) 98% 35-44 (377) 97% 45-54 (344) 97% 55-64 (299) 92% 65-74 (227) 91% 75-84 (179) 86% 85+ (88) 73% No disability (1929) 97% Yes disability - limited a little (469) 90% Yes disability - limited a lot (230) 80% White Other (224) 97% BME (191) 96% White British (2214) 93% All other sexual orientations (130) 95% Heterosexual (2321) 94% Other religion (154) 96% No religion (955) 96% Christian (1480) 92%
BASE: Varied as labelled
Male respondents are significantly more likely to use parks compared to female respondents. Use of parks and open spaces decreases with age, from 98% of those aged 16
72 Insight Team Bournemouth Opinion Survey 2017 to 34 to 73% of those aged 85 and over. Respondents without a disability are significantly more likely to use parks and open spaces compared to those with a disability.
Residents living in Winton East, Talbot and Branksome Woods and East Cliff and Springbourne are most likely to use parks and open spaces at least once a year.
Figure 87: Use of parks and open spaces (% used within the last 12 months)
Winton East (165) 98% Talbot and Branksome Woods (138) 98% East Cliff and Springbourne (206) 98% Boscombe East (158) 97% Littledown and Iford (132) 97% Throop and Muscliff (123) 97% West Southbourne (137) 96% East Southbourne and Tuckton (143) 96% Queen's Park (168) 95% Central (211) 95% Westbourne and West Cliff (183) 94% Bournemouth Borough (2754) 94% Moordown (138) 93% Wallisdown and Winton West (148) 92% Boscombe West (158) 92% Strouden Park (129) 91% Redhill and Northbourne (139) 89% Kinson South (136) 86% Kinson North (136) 83%
BASE: Varied as labelled
Insight Team 73 Bournemouth Opinion Survey 2017
5.12. Seafront
Satisfaction with the seafront is high with almost nine in ten people saying that they are satisfied (88%). There has been a small but significant decrease of 2% in satisfaction since 2015. Just 5% of residents are dissatisfied with the seafront which is consistent with previous years.
Figure 88: Satisfaction with seafront (% respondents)
2017 (2745) 88% 7% 5%
2015 (3189) 90% 6% 5%
2013 (1875) 89% 7% 4%
Satisfied Neither Dissatisfied
BASE: Varied as labelled
Figure 89: Satisfaction with seafront by protected characteristics (% satisfied)
All respondents (2745) 88% Female (1320) 92% Male (1280) 85% 16-34 (846) 92% 85+ (85) 90% 35-44 (377) 89% 75-84 (173) 89% 55-64 (293) 87% 65-74 (227) 86% 45-54 (346) 83% No disability (1928) 89% Yes disability - limited a lot (222) 87% Yes disability - limited a little (467) 85% White British (2200) 89% White Other (222) 88% BME (194) 80% Heterosexual (2307) 89% All other sexual orientations (133) 84% Other religion (163) 90% Christian (1474) 89% No religion (944) 88%
BASE: Varied as labelled
Female residents are significantly more satisfied with the seafront compared to male residents. Respondents at either end of the age scale are most satisfied with the seafront
74 Insight Team Bournemouth Opinion Survey 2017 whilst those aged 45 to 54 are least satisfied. Although respondents from BME backgrounds are significantly less satisfied with the seafront compared to white British and other white respondents, they are no more dissatisfied but are more likely to give a neutral response.
Respondents perception of their general health is the key driver for satisfaction with Seafront. Respondents who say they are in good health are significantly more satisfied with the Seafront compared to those respondents who say they are in bad health (90% and 80% respectively).
Figure 90: Satisfaction with seafront by ward area (% satisfied)
Queen's Park (167) 94% East Cliff and Springbourne (207) 92% Winton East (163) 91% East Southbourne and Tuckton (144) 91% Throop and Muscliff (122) 91% Kinson North (125) 90% Boscombe East (160) 89% West Southbourne (137) 88% Bournemouth Borough (2745) 88% Strouden Park (131) 88% Central (213) 87% Moordown (140) 87% Westbourne and West Cliff (182) 87% Boscombe West (159) 87% Wallisdown and Winton West (150) 86% Littledown and Iford (133) 86% Talbot and Branksome Woods (146) 84% Kinson South (131) 82% Redhill and Northbourne (131) 82%
BASE: Varied as labelled
Residents living in Queen’s Park are significantly more satisfied with the seafront than Bournemouth residents overall. Residents of Kinson South and Redhill and Northbourne are less satisfied than Bournemouth residents overall.
Insight Team 75 Bournemouth Opinion Survey 2017
Figure 91: Seafront usage (% respondents)
45% 39% 39% 2017 (2768) 40% 2015 (3169) 35%
30% 27% 27% 25%
20% 17% 15% 13% 13% 11% 10% 4% 5% 3% 3% 2% 2% 1% 0% Almost At least About once Within the Within the Longer ago Never used every day once a week a month last 6 last year months BASE: Varied as labelled
Almost all respondents had visited the seafront in the past year (95%) which is in line with 2015. However, the proportion of residents visiting the seafront almost every day has dropped significantly, from 17% in 2015 to 13% in 2017.
Figure 92: Seafront usage by protected characteristics (% used within the last year)
All respondents (2768) 95% Male (1286) 96% Female (1338) 94% 16-34 (848) 100% 35-44 (378) 99% 45-54 (345) 98% 55-64 (299) 93% 65-74 (229) 92% 75-84 (181) 82% 85+ (87) 76% No disability (1936) 98% Yes disability - limited a little (474) 89% Yes disability - limited a lot (230) 83% BME (193) 99% White Other (222) 98% White British (2223) 94% All other sexual orientations (129) 97% Heterosexual (2331) 95% Other religion (163) 99% No religion (952) 97% Christian (1487) 93%
BASE: Varied as labelled
Use of the seafront decreases with age, from 100% of those aged 16 to 34 to 76% of those aged 85 and over. Respondents without a disability are significantly more likely to use the seafront compared to those with a disability. Respondents from BME and other white backgrounds are significantly more likely to use the seafront compared to white British
76 Insight Team Bournemouth Opinion Survey 2017 respondents. Christian respondents are significantly less likely to use the seafront compared to respondents with other religious beliefs and no religion (although usage linked to ethnicity and religion are more likely to be an age factor).
The vast majority of residents have visited the Seafront within the last year. Residents living in Kinson North and Kinson South are less likely to have visited the seafront compared to other ward areas.
Figure 93: Seafront usage by ward area (% used within the 12 months)
Talbot and Branksome Woods (145) 99% Boscombe East (161) 98% Winton East (164) 98% Westbourne and West Cliff (184) 98% Boscombe West (159) 97% West Southbourne (139) 97% Throop and Muscliff (123) 97% East Cliff and Springbourne (208) 96% Central (211) 96% East Southbourne and Tuckton (145) 96% Strouden Park (128) 95% Littledown and Iford (133) 95% Bournemouth Borough (2768) 95% Queen's Park (170) 95% Wallisdown and Winton West (148) 94% Moordown (140) 92% Redhill and Northbourne (137) 91% Kinson South (137) 88% Kinson North (132) 83%
BASE: Varied as labelled
Insight Team 77 Bournemouth Opinion Survey 2017
6. Your community Just under two thirds of respondents (64%) say that they feel they belong to their local area which is a significant decrease of 3% when compared to 67% of respondents who felt they belonged to their local area in 2015. The proportion of respondents who feel they belong to their local area is back to the same level as it was 2013. The proportion of respondents who don’t feel at all strongly that they belong to their local area has remained at 7% since 2015.
Figure 94: How strongly do you feel you belong to your local area? (% respondents)
50% 47% 48% 48% 45% 2017 (2709) 40% 2015 (3152) 35% 2013 (1851) 29% 30% 26% 27% 25% 19% 20% 17% 15% 15% 9% 10% 7% 7% 5% 0% Very strongly Fairly strongly Not very strongly Not at all strongly
BASE: Varied as labelled
Figure 95: Sense of belonging to local area by protected characteristics (% positive)
All respondents (2709) 64% Female (1303) 68% Male (1269) 60% 85+ (93) 83% 75-84 (179) 79% 65-74 (229) 71% 55-64 (289) 65% 45-54 (347) 64% 35-44 (364) 64% 16-34 (821) 55% Yes disability - limited a little (470) 68% Yes disability - limited a lot (239) 65% No disability (1883) 63% White British (2188) 65% White Other (224) 64% BME (180) 61% All other sexual orientations (128) 65% Heterosexual (2297) 65% Christian (1466) 70% Other religion (160) 64% No religion (923) 56%
BASE: Varied as labelled
A sense of belonging increases with age, from 55% of those aged 16 to 34 to 83% of those aged 85 and over. Christian respondents are significantly more likely to have a sense of
78 Insight Team Bournemouth Opinion Survey 2017 belonging than those with no religion and female respondents feel a stronger sense of belonging than male respondents.
Economic activity is the key driver for this indicator. Respondents who are unemployed, retired or economically inactive are more likely to feel they belong to the local area compared to those respondents in employment.
Table 14: Sense of belonging to local area by economic activity (% respondents)
In employment Unemployed Economically (1577) (44) Retired (583) inactive (341) Very / fairly strongly 59% 76% 77% 67%
Not very / not at all 41% 24% 23% 34% strongly
Base: Varied as labelled
Figure 96: Sense of belonging to local area by ward area (% positive)
Westbourne and West Cliff (177) 78% Talbot and Branksome Woods (129) 78% East Southbourne and Tuckton (142) 78% Throop and Muscliff (120) 77% West Southbourne (140) 75% Kinson North (134) 71% Littledown and Iford (132) 71% Central (207) 68% Moordown (136) 67% Strouden Park (114) 66% Bournemouth Borough (2709) 64% Redhill and Northbourne (140) 61% Winton East (159) 61% Boscombe East (164) 60% Boscombe West (155) 55% Kinson South (137) 52% East Cliff and Springbourne (207) 51% Queen's Park (166) 50% Wallisdown and Winton West (146) 50%
BASE: Varied as labelled
There are some significant differences when respondent’s sense of belonging to the local area is analysed by ward level. Residents living in Westbourne and West Cliff, Talbot and Branksome Woods, East Southbourne and Tuckton are most likely to say that they feel they belong to the local area. Only half of residents living in Wallisdown and Winton West and Queen’s Park feel they belong to the local area.
Insight Team 79 Bournemouth Opinion Survey 2017
6.1. People from different ethnic backgrounds get on well together
The proportion of respondents who agreed that people from different ethnic backgrounds get on well together has remained at 61% since 2013. The proportion of respondents who disagree that people from different ethnic backgrounds get on well together has decreased significantly, from 15% in 2015 to 11% in 2017 and is back to around the same level as 2013.
Figure 97: To what extent do you agree or disagree that your local area is a place where people from different ethnic backgrounds get on well together? (% respondents) 48% 50% 47% 46% 45% 2017 (2341) 40% 2015 (2617) 35% 2013 (1565) 30% 28% 27% 25% 25% 20% 15% 13% 14% 15% 11% 10% 8% 7% 4% 4% 5% 5% 0% Definitely agree Tend to agree Neither agree nor Tend to disagree Definitely disagree disagree BASE: Varied as labelled
Figure 98: People from different ethnic backgrounds get on well together by protected characteristics (% agree)
All respondents (2341) 60% Female (1131) 63% Male (1110) 57% 85+ (66) 69% 75-84 (143) 66% 16-34 (740) 66% 65-74 (194) 59% 35-44 (317) 58% 45-54 (293) 58% 55-64 (255) 55% No disability (1652) 62% Yes disability - limited a little (405) 58% Yes disability - limited a lot (190) 50% BME (164) 68% White Other (218) 66% White British (1861) 59% Heterosexual (1994) 61% All other sexual orientations (123) 48% Other religion (140) 66% No religion (807) 62% Christian (1270) 59%
BASE: Varied as labelled
People from BME and other white backgrounds are more likely to agree that people from different ethnic backgrounds get on well together than white British respondents. Female
80 Insight Team Bournemouth Opinion Survey 2017 respondents are more likely than male respondents to agree that people from different backgrounds get on well together. Non-heterosexual respondents are significantly less likely to agree that people from different backgrounds get on well together compared to heterosexual respondents. Respondents who have a disability which limits them a lot are significantly less likely to agree that people from different backgrounds get on well together compared to those with a disability that limits them a little or those with no disability.
There are some significant differences when respondent’s agreement with this question is analysed by ward level. Residents living in Littledown and Iford are more likely to agree with the statement compared to the agreement rating observed in the overall Bournemouth results. Residents living in Kinson South and Boscombe East are significantly less likely to agree that people from different ethnic backgrounds get on well together.
Figure 99: People from different ethnic backgrounds get on well together by ward area (% agree)
Littledown and Iford (109) 74% Throop and Muscliff (106) 69% Talbot and Branksome Woods (117) 67% Queen's Park (153) 66% Winton East (149) 65% East Southbourne and Tuckton (102) 64% Redhill and Northbourne (95) 63% Westbourne and West Cliff (152) 62% West Southbourne (107) 62% Central (189) 61% Bournemouth Borough (2341) 60% Wallisdown and Winton West (112) 59% Moordown (129) 59% East Cliff and Springbourne (199) 58% Strouden Park (113) 57% Boscombe West (145) 55% Kinson North (104) 54% Boscombe East (141) 49% Kinson South (116) 44%
BASE: Varied as labelled
Insight Team 81 Bournemouth Opinion Survey 2017
6.2. Pulling together to improve the local area
Figure 100: To what extent would you agree or disagree that people in this local area pull together to improve the local area? (% respondents)
50% 45% 2017 (2442) 40% 38% 38% 2015 (2725) 35% 35% 2013 (1718) 29% 28% 30% 26% 25% 22% 21% 19% 20% 15% 10% 9% 10% 8% 7% 4% 5% 5% 0% Definitely agree Tend to agree Neither agree nor Tend to disagree Definitely disagree disagree BASE: Varied as labelled
Three in ten respondents (30%) agreed that people in their local community pull together to improve their local area which is a significant decrease when compared to 34% of respondents in 2015 and 35% in 2013. However, since 2015 there hasn’t been a significant increase in respondents who disagree as the shift has predominately been in the number of neutral responses.
Figure 101: People in this local area pull together to improve the local area by protected characteristics (% agree)
All respondents (2442) 30% Female (1159) 32% Male (1157) 27% 85+ (73) 49% 75-84 (153) 38% 35-44 (342) 33% 65-74 (206) 33% 45-54 (315) 28% 55-64 (269) 28% 16-34 (721) 25% Yes disability - limited a little (426) 37% Yes disability - limited a lot (202) 33% No disability (1719) 29% White British (1985) 31% White Other (193) 26% BME (162) 24% Heterosexual (2065) 30% All other sexual orientations (117) 23% Christian (1328) 33% Other religion (132) 27% No religion (847) 27%
BASE: Varied as labelled
Female residents are significantly more likely than males to say that people in the local area pull together to improve the local area. Respondents aged 85 and over are almost twice as
82 Insight Team Bournemouth Opinion Survey 2017 likely as those aged 16 to 34 to say that people in the local area pull together. Christian respondents are significantly more likely to say people pull together than those without religious beliefs.
Figure 102: People in this local area pull together to improve the local area by ward area (% agree)
West Southbourne (116) 55% Throop and Muscliff (118) 44% Boscombe East (152) 44% East Southbourne and Tuckton (121) 41% Kinson North (119) 36% Strouden Park (104) 36% Westbourne and West Cliff (167) 35% Talbot and Branksome Woods (123) 34% Wallisdown and Winton West (125) 30% Bournemouth Borough (2442) 30% Boscombe West (146) 29% Redhill and Northbourne (123) 28% Littledown and Iford (118) 27% Kinson South (126) 25% Moordown (129) 24% Central (166) 23% East Cliff and Springbourne (192) 21% Winton East (155) 15% Queen's Park (137) 10%
BASE: Varied as labelled
There are some significant differences when respondent’s agreement when this question is analysed by ward level. Residents living in Winton East and Queen’s Park are significantly less likely to agree that people in local area pull together to improve the local area compared to the results observed in Bournemouth overall. Residents living in West Southbourne are most likely to agree that people in the local area pull together to improve the local area.
Ward area is the key driver for agreement that people in the local area pull together to improve the local area.
Insight Team 83 Bournemouth Opinion Survey 2017
6.3. Services and support for older people
Figure 103: In your opinion, are older people in your local area able to get the services and support they need to continue to live at home for as long as they want to? (% respondents)
80% 70% 67% 60% 50% 40% 33% 30% 20% 10% 0% Yes No
BASE: All respondents
Two thirds of respondents (67%) said that they felt that older people in their local area could get the services and support they needed to live at home (this could include help or support from public, private or voluntary services or from family, friends and the wider community). This was a new question introduced in 2017 so no comparative data is available.
Figure 104: Older people in this local area get the services and support they need to live at home (% positive)
All respondents (1349) 67% Male (627) 68% Female (640) 68% 85+ (64) 83% 16-34 (348) 75% 75-84 (113) 75% 35-44 (150) 73% 65-74 (124) 66% 55-64 (156) 56% 45-54 (164) 55% No disability (850) 70% Yes disability - limited a lot (163) 61% Yes disability - limited a little (271) 60% White Other (117) 85% BME (86) 73% White British (1088) 66% All other sexual orientations (82) 78% Heterosexual (1124) 68% Christian (785) 71% No religion (409) 65% Other religion (78) 54%
BASE: Varied as labelled
Respondents aged 85 and over are significantly more likely to feel that older people in their local area get the services and support they need to live at home compared to respondents aged between 45 and 64. Disability is the key driver variable for this indicator. Respondents
84 Insight Team Bournemouth Opinion Survey 2017 without a disability are significantly more likely than those with a disability to say that older people get support to live at home. Respondents from white other and BME backgrounds are significantly more likely than white British respondents to respond positively to this question, as are Christian respondents (compared to those with other religions or no religions).
When this question is analysed by whether the respondent is a carer there are significant difference in the results. Respondents who care for someone are less likely to say that older people in their local area get the services and support they need to live at home compared to respondents with no caring responsibilities (61% and 69% respectively).
Figure 105: Older people in this local area get the services and support they need to live at home by ward area (% positive)
Winton East (85) 85% East Southbourne and Tuckton (75) 76% Central (82) 76% Moordown (57) 75% Throop and Muscliff (61) 73% Strouden Park (61) 72% West Southbourne (58) 71% Westbourne and West Cliff (109) 70% Boscombe East (85) 70% East Cliff and Springbourne (87) 67% Bournemouth Borough (1349) 67% Littledown and Iford (56) 66% Talbot and Branksome Woods (66) 64% Kinson South (79) 63% Queen's Park (70) 62% Kinson North (87) 62% Boscombe West (58) 62% Redhill and Northbourne (90) 53% Wallisdown and Winton West (80) 45%
BASE: Varied as labelled
Residents living in Winton East are most likely to say that older people in this local area get the services and support they need to live at home whereas those living in Wallisdown and Winton West are less likely to respond positively to this question.
Insight Team 85 Bournemouth Opinion Survey 2017
6.4. Satisfaction with home
Overall, 86% of respondents were satisfied with their home as a place to live whilst 6% were dissatisfied with their home. This was a new question introduced in 2017 so no comparative data is available.
Figure 106: How satisfied or dissatisfied are you with your home as a place to live? (% respondents)
50% 44% 45% 41% 40% 35% 30% 25% 20% 15% 10% 8% 4% 5% 2% 0% Very satisfied Fairly satisfied Neither satisfied Fairly dissatisfied Very dissatisfied nor dissatisfied
BASE: All respondents
Figure 107: Satisfaction with your home as a place to live (% satisfied)
All respondents (2811) 86% Female (1366) 87% Male (1308) 84% 85+ (100) 95% 75-84 (187) 94% 65-74 (233) 92% 55-64 (301) 89% 45-54 (352) 83% 35-44 (381) 83% 16-34 (857) 82% No disability (1956) 86% Yes disability - limited a little (487) 85% Yes disability - limited a lot (243) 85% White British (2270) 88% White Other (227) 77% BME (195) 75% Heterosexual (2376) 86% All other sexual orientations (136) 82% Other religion (165) 87% No religion (967) 86% Christian (1518) 86%
BASE: Varied as labelled
Satisfaction with one’s home increases with age, from 82% of those aged 16 to 34 to 95% of those aged 85 and over. Male respondents are significantly less likely to be satisfied with their home compared to female respondents. Respondents from white other and BME
86 Insight Team Bournemouth Opinion Survey 2017 backgrounds are significantly less satisfied with their home than white British respondents. Non-heterosexual respondents are almost twice as likely as heterosexual respondents to be dissatisfied with their home (11% compared to 6% of heterosexual respondents).
Residents who live in social rented housing are three times as likely to be dissatisfied with their home compared to those who own their own home (9% of social renters compared to 3% of homeowners). Residents who live in private rented housing are almost four times as likely to be dissatisfied with their home compared to those who own their own home (11% of private renters compared to 3% of homeowners).
Figure 108: Satisfaction with your home as a place to live by ward area (% satisfied)
Throop and Muscliff (123) 95% East Southbourne and Tuckton (145) 95% Littledown and Iford (135) 94% West Southbourne (139) 93% Talbot and Branksome Woods (147) 92% Moordown (140) 91% Westbourne and West Cliff (184) 88% Bournemouth Borough (2811) 86% Wallisdown and Winton West (151) 86% Redhill and Northbourne (142) 86% Kinson North (138) 85% Queen's Park (173) 84% Winton East (168) 84% Central (214) 84% Strouden Park (129) 81% East Cliff and Springbourne (212) 81% Boscombe East (162) 80% Kinson South (143) 77% Boscombe West (162) 72%
BASE: Varied as labelled
The majority of residents are satisfied with their home as a place to live. Residents living in Throop and Muscliff and East Southbourne and Tuckton are most satisfied with their home. Residents living in Boscombe West and Kinson South are the least satisfied.
Index of multiple deprivation is the key driver of satisfaction with the home. Nearly three quarters (74%) of respondents living in the most deprived areas are satisfied with their home compared to 94% of those living in the most affluent areas who are satisfied with their home as a place to live.
Insight Team 87 Bournemouth Opinion Survey 2017
6.5. Unpaid help
Just under half of respondents (47%) have given some sort of unpaid help (group or individual) in the last 12 months which is a significant increase of 3% compared to 2015 and 2013. Just under one third of residents (32%) have given unpaid help to a group, club or organisation which is consistent with previous years.
Figure 109: Overall, about how often over the last 12 months have you given unpaid help to any groups, clubs or organisations? (% respondents)
60% 56% 56% 2017 (2421) 52% 50% 2015 (2956) 2013 (1714) 40%
30%
20% 15% 12% 12% 14% 13% 11% 10% 9% 10% 11% 9% 10% 8%
0% At least once a Less than once a Less often I give unpaid help I have not given week week but at least as an individual any unpaid help once a month only at all
BASE: Varied as labelled
Figure 110: Given unpaid help to any groups, clubs or organisations by protected characteristics (% respondents)
All respondents (2421) 32% Male (1120) 34% Female (1192) 30% 35-44 (331) 39% 45-54 (317) 36% 65-74 (208) 35% 55-64 (272) 33% 16-34 (727) 31% 75-84 (154) 27% 85+ (74) 14% No disability (1732) 33% Yes disability - limited a little (418) 32% Yes disability - limited a lot (192) 21% White British (1999) 33% White Other (179) 30% BME (151) 28% Heterosexual (2061) 32% All other sexual orientations (121) 27% Other religion (139) 45% Christian (1293) 32% No religion (857) 30%
BASE: Varied as labelled
Respondents aged 85 and over are significantly less likely than any other age group to give unpaid help to groups as are respondents who have a disability which limits them a lot.
88 Insight Team Bournemouth Opinion Survey 2017
Respondents with other religious beliefs are significantly more likely to give unpaid help to groups compared to Christian respondents and those with no religious beliefs.
Almost one third (33%) of residents in Bournemouth have given unpaid help to a group, club or organisation. Almost half (46%) of those living in Central ward have given some form of unpaid help within the twelve months. Residents living in Wallisdown and Winton West and Boscombe West are less likely to have given unpaid help.
Figure 111: Given unpaid help to any groups, clubs or organisations by ward area (% respondents)
Central (151) 46% Throop and Muscliff (110) 42% Littledown and Iford (124) 41% Winton East (149) 39% Moordown (123) 36% East Southbourne and Tuckton (126) 36% Queen's Park (151) 36% West Southbourne (125) 36% Redhill and Northbourne (127) 35% Boscombe East (151) 32% Bournemouth Borough (2421) 32% Talbot and Branksome Woods (141) 28% Kinson North (124) 28% Westbourne and West Cliff (157) 27% Kinson South (117) 26% Strouden Park (113) 25% East Cliff and Springbourne (165) 24% Boscombe West (138) 23% Wallisdown and Winton West (125) 22%
BASE: Varied as labelled
Insight Team 89 Bournemouth Opinion Survey 2017
Figure 112: Would you like to give unpaid help to any groups, clubs or organisations in the future? (% respondents) Just over half of respondents (51%) said that they would like to give unpaid help to groups, clubs or organisations in the future. This was a new question introduced in 2017 so no comparative data is available.
60% 51% 49% 50%
40%
30%
20%
10%
0% Yes No
BASE: All respondents
Figure 113: Would like to give unpaid help in the future (% positive)
All respondents (1824) 51%
Male (819) 58% Female (910) 46%
35-44 (235) 70% 16-34 (505) 69% 45-54 (243) 51% 55-64 (191) 49% 65-74 (155) 40% 75-84 (135) 20% 85+ (86) 9%
No disability (1250) 59% Yes disability - limited a little (311) 40% Yes disability - limited a lot (186) 28%
BME (122) 75% White Other (100) 65% White British (1534) 48%
Heterosexual (1521) 50% All other sexual orientations (90) 50%
Other religion (90) 68% No religion (636) 57% Christian (1010) 45%
BASE: Varied as labelled
Male respondents are significantly more likely than females to want to give unpaid help. Respondents aged 16 to 44 are significantly more likely than older age groups to want to give unpaid help as are those without a disability compared to those with a disability. Respondents from BME and white other backgrounds are significantly more interested in
90 Insight Team Bournemouth Opinion Survey 2017 giving unpaid help compared to white British respondents. Christian respondents are significantly less likely than those with other religious beliefs to want to give unpaid help.
Residents living in West Southbourne and Westbourne and West Cliff are most likely to want to give unpaid help in the future. Residents living in Strouden Park and Redhill and Northbourne are less likely to want to give unpaid help.
Figure 114: Would like to give unpaid help in the future by ward area (% positive)
West Southbourne (100) 63% Westbourne and West Cliff (108) 63% Queen's Park (91) 61% Boscombe East (127) 60% Talbot and Branksome Woods (96) 59% East Southbourne and Tuckton (101) 59% Boscombe West (106) 58% Central (122) 56% East Cliff and Springbourne (155) 54% Throop and Muscliff (86) 53% Bournemouth Borough (1824) 51% Winton East (97) 51% Littledown and Iford (100) 49% Moordown (91) 49% Wallisdown and Winton West (81) 41% Kinson South (101) 37% Kinson North (93) 32% Redhill and Northbourne (89) 32% Strouden Park (74) 29%
BASE: Varied as labelled
Insight Team 91 Bournemouth Opinion Survey 2017
7. Community safety 7.1. Feeling safe after dark
Just over half of respondents (51%) said that they feel safe after dark in their local area. The feeling of safety after dark has decreased slightly since 2015. Up to 2015 there had been an upward trend since 2008; the proportion of residents saying that they feel safe after dark in 2017 is similar to that in 2012 and 2013.
Figure 115: Feelings of safety in local area after dark (% respondents)
50% 46% 45% 43% 40%
30% 19% 20% 20% 20% 20% 18% 17% 10% 11% 10% 8% 8% 7% 8%
0% Very safe Fairly safe Neither safe nor Fairly unsafe Very unsafe unsafe 2017 (2734) 2015 (3159) 2013 (1675)
BASE: Varied as labelled
Figure 116: Feel safe after dark by protected characteristics (% feel safe)
All respondents (2734) 51% Male (1294) 55% Female (1308) 46% 55-64 (300) 57% 35-44 (378) 55% 65-74 (222) 54% 45-54 (347) 52% 75-84 (178) 48% 16-34 (844) 46% 85+ (77) 45% No disability (1934) 54% Yes disability - limited a little (466) 45% Yes disability - limited a lot (221) 39% White British (2205) 51% BME (189) 51% White Other (225) 44% All other sexual orientations (134) 52% Heterosexual (2311) 51% Christian (1464) 52% No religion (953) 51% Other religion (164) 44%
BASE: Varied as labelled
The most noticeable difference within a protected group is for those respondents with a disability. More than half of those without a disability (54%) feel safe after dark compared to 45% of those who are limited a little by disability and 39% of those who are limited a lot.
92 Insight Team Bournemouth Opinion Survey 2017
The oldest and youngest age groups feel least safe after dark and fewer females feel safe than males. People from other white backgrounds are less likely to feel safe after dark than people from white British or BME backgrounds and people with other religions are less likely to feel safe after dark than Christians or those with no religion.
There are no significant differences when feeling safe after dark is analysed by sexual orientation. There is a significant difference when we look at those who feel unsafe after dark, significantly more heterosexual respondents (31%) reported feeling unsafe after dark than those of other sexual orientations (18%).
Respondents perception of their health and the ward area in which they live are the key drives of feeling safe or unsafe after dark. Over half of respondents (56%) who state that their health is good feel safe in the local area after dark compared to 29% of those respondents who perceive their health as bad.
Figure 117: Feels safe in local area after dark by ward area (% feel safe)
Throop and Muscliff (119) 76% East Southbourne and Tuckton (138) 72% West Southbourne (137) 69% Littledown and Iford (129) 62% Winton East (163) 56% Strouden Park (126) 56% Talbot and Branksome Woods (145) 52% Moordown (136) 51% Bournemouth Borough (2734) 51% Redhill and Northbourne (135) 49% Queen's Park (168) 47% Westbourne and West Cliff (181) 47% Kinson North (134) 46% Boscombe East (162) 45% Wallisdown and Winton West (147) 43% East Cliff and Springbourne (206) 43% Central (207) 42% Kinson South (136) 38% Boscombe West (159) 33%
BASE: Varied as labelled
There are significant differences when respondent’s perception of safety after dark is analysed by ward area. Over three quarters (76%) of respondents living in Throop and Muscliff state that they feel safe after dark. Whereas only one third of residents (33%) living in Boscombe West feel safe after dark.
Insight Team 93 Bournemouth Opinion Survey 2017
7.2. Feeling safe during the day
Figure 118: Feelings of safety in local area during the day (% respondents)
60% 51% 2017 (2792) 50% 46% 47% 2015 (3159) 40% 38% 2013 (1675) 40% 36%
30%
20% 9% 8% 8% 10% 4% 5% 6% 0% 1% 1% 0% Very safe Fairly safe Neither safe nor Fairly unsafe Very unsafe unsafe
BASE: Varied as labelled
Residents were asked to what extent they feel safe outside in their local area during the day. As we might expect, more people feel safe during the day than they do after dark with 87% of respondents saying that they feel fairly safe or very safe. There has been very little change in this indicator since 2012 although there does seem to have been a shift from ‘very safe’ to ‘fairly safe’ since 2015.
Figure 119: Feels safe during the day by protected characteristics (% feel safe)
All respondents (2792) 87% Male (1301) 88% Female (1354) 87% 75-84 (187) 92% 65-74 (231) 89% 35-44 (380) 89% 16-34 (850) 88% 85+ (95) 87% 45-54 (351) 86% 55-64 (301) 84% No disability (1952) 90% Yes disability - limited a little (486) 84% Yes disability - limited a lot (237) 79% BME (188) 94% White British (2263) 87% White Other (227) 82% Heterosexual (2361) 88% All other sexual orientations (137) 84% Other religion (165) 91% No religion (962) 89% Christian (1508) 87%
BASE: Varied as labelled
As with safety after dark, it is people with disabilities and people from other white ethnic backgrounds that feel least safe during the day. Unlike safety after dark, there is little
94 Insight Team Bournemouth Opinion Survey 2017 difference between males and females. Respondents from BME backgrounds are more likely to feel safe during the day than any other ethnic groups
Respondents perception of their health is the key driver of feeling safe during the day. Over nine out of ten respondents (91%) who state that their health is good feel safe in the local area during the day compared to 69% of those respondents who perceive their health as bad.
The majority of residents living in all ward areas feel safe during the day. Almost all respondents (99%) living in Throop and Muscliff state that they feel safe in the local area during the day. Residents living in Boscombe West and Kinson South are least likely to state that they feel safe during the day (73% and 76% respectively).
Figure 120: Feels safe in local area during the day by ward area (% feel safe)
Throop and Muscliff (123) 99% Littledown and Iford (134) 95% Strouden Park (129) 93% East Southbourne and Tuckton (144) 92% West Southbourne (139) 91% Talbot and Branksome Woods (147) 91% Westbourne and West Cliff (180) 90% Winton East (167) 90% Moordown (137) 90% Wallisdown and Winton West (150) 89% East Cliff and Springbourne (212) 88% Bournemouth Borough (2792) 87% Kinson North (139) 87% Queen's Park (173) 86% Central (208) 85% Redhill and Northbourne (139) 84% Boscombe East (162) 80% Kinson South (142) 76% Boscombe West (160) 73%
BASE: Varied as labelled
Insight Team 95 Bournemouth Opinion Survey 2017
7.3. Safety at home
For the first time in 2017 respondents were asked how safe they feel in their homes. A large majority of people (92%) said they felt safe in their homes, 48% of whom said that they felt very safe.
Figure 121: Feelings of safety in the home (% respondents) 48% 50% 44%
40%
30%
20%
10% 4% 3% 1% 0% Very safe Fairly safe Neither safe nor Fairly unsafe Very unsafe unsafe BASE: All respondents
While most of the protected groups appear to be broadly in agreement there are some notable (and statistically significant) differences.
Figure 122: Feelings of safety in the home by protected characteristics (% feel safe)
All respondents (2808) 92% Male (1305) 93% Female (1364) 92% 75-84 (189) 96% 85+ (99) 94% 65-74 (231) 94% 35-44 (380) 93% 55-64 (299) 92% 45-54 (354) 92% 16-34 (856) 91% No disability (1959) 94% Yes disability - limited a little (489) 91% Yes disability - limited a lot (244) 85% White British (2270) 93% White Other (228) 89% BME (195) 89% All other sexual orientations (137) 95% Heterosexual (2374) 92% Other religion (165) 94% No religion (965) 93% Christian (1521) 92%
BASE: Varied as labelled
People from a white British background are significantly more likely (93%) to feel safe at home than those from other white or BME backgrounds (89%). People from other white
96 Insight Team Bournemouth Opinion Survey 2017 backgrounds are twice as likely (6%) to feel unsafe at home than those from a white British background (3%).
While there is very little difference in the proportion of males and females feeling safe in their homes, females are twice as likely to say that they feel unsafe. While this represents a small percentage of females (4%) the difference is statistically significant.
People who are limited a lot by a disability are less likely to feel safe at home than those with no disability or those who are limited a little. Eight percent of those who are limited a lot say that they feel unsafe at home compared to 3% of those limited a little or not at all.
Respondents perception of their health is the key driver of feeling safe in your home. Over nine out of ten respondents (95%) who state that their health is good feel safe in their home compared to 79% of those respondents who perceive their health as bad.
Residents living in Throop and Muscliff and East Southbourne and Tuckton feel the most safe in their homes.
Figure 123: Feelings of safety in the home by ward area (% feel safe)
Throop and Muscliff (123) 99% East Southbourne and Tuckton (145) 98% East Cliff and Springbourne (212) 97% Talbot and Branksome Woods (147) 97% Littledown and Iford (135) 96% Westbourne and West Cliff (183) 96% Redhill and Northbourne (141) 95% West Southbourne (139) 95% Kinson North (140) 94% Strouden Park (130) 94% Queen's Park (173) 93% Moordown (138) 93% Bournemouth Borough (2808) 92% Boscombe West (160) 88% Wallisdown and Winton West (151) 88% Central (214) 87% Winton East (168) 87% Kinson South (143) 85% Boscombe East (162) 84%
BASE: Varied as labelled
Insight Team 97 Bournemouth Opinion Survey 2017
8. Anti-social behaviour Anti-social behaviour is defined as incidents where an act, condition, thing or person causes trouble, annoyance, irritation, inconvenience, offence or suffering to individuals, groups or the local community.
The BOS identified eight different types of anti-social behaviour and asked respondents how much of a problem each of those behaviours are in their local area. Seven of these indicators (all except ‘untidy gardens and other private land’) are used by the Crime Survey for England & Wales to measure anti-social behaviour. Scores are allocated according to how big a problem the respondent perceives for each indicator, and the scores are combined to give an overall score.
BOS uses a similar methodology. Historically we have used 6 indicators to calculate high perception of anti-social behaviour. It should be noted that ‘abandoned cars’ is included as an indicator for the first time in 2017.
For comparison purposes, we have included the results based on 6 and 7 indicators. The 6- based indicator allows for comparisons with Bournemouth’s previous years’ data and the 7- based indicator allows for comparisons with the Borough of Poole.
8.1. Overall perceptions of anti-social behaviour
Overall perception of anti-social behaviour has increased significantly since 2015. Just over one quarter (26%) respondents had a combined score of 10 or more, indicating that they have a high perception of anti-social behaviour in their area.
Figure 124: Overall perception of anti-social behaviour (% respondents)
21% High overall perception of ASB (for comparison with Poole)
26%
High overall perception of ASB (old indicator) 22%
24%
2017 2015 2013
BASE: All respondents
While there appears to be some variation between many of the protected groups, most of these differences are not statistically significant due to the small number of respondents in those groups. Significant differences can be found between age categories, with older
98 Insight Team Bournemouth Opinion Survey 2017 residents (aged 65+) being less likely to have a high perception of ASB and younger people (aged 16-34) being more likely to have a high perception.
Figure 125: High perception of anti-social behaviour by protected characteristics (% respondents - new measure)
All respondents (2700) 21% Male (1268) 22% Female (1299) 21% 16-34 (826) 27% 35-44 (372) 23% 55-64 (293) 22% 45-54 (348) 21% 65-74 (224) 15% 75-84 (177) 7% 85+ (87) 4% Yes disability - limited a little (467) 23% No disability (1900) 21% Yes disability - limited a lot (224) 17% BME (195) 24% White Other (216) 23% White British (2180) 21% All other sexual orientations (131) 24% Heterosexual (2290) 20% Other religion (152) 26% No religion (946) 22% Christian (1451) 20%
BASE: Varied as labelled
Figure 126: High perception of anti-social behaviour by protected characteristics (% respondents - old measure)
All respondents (2693) 26%
Male (1263) 28% Female (1299) 26% 16-34 (826) 31% 35-44 (372) 30% 45-54 (345) 28% 55-64 (293) 27% 65-74 (223) 20% 75-84 (178) 10% 85+ (85) 6% Yes disability - limited a little (464) 29% No disability (1897) 26% Yes disability - limited a lot (222) 21% White Other (216) 30% BME (194) 27% White British (2172) 25% All other sexual orientations (129) 30% Heterosexual (2284) 25% Other religion (152) 34% No religion (942) 27% Christian (1448) 25%
BASE: Varied as labelled
Insight Team 99 Bournemouth Opinion Survey 2017
Overall perception of anti-social behaviour varies by ward. Residents living in Boscombe West have the highest perception of anti-social behaviour (43%) and residents living in Throop and Muscliff and Littledown and Iford have the lowest perception of high anti-social behaviour (5%).
Figure 127: Overall perception of anti-social behaviour by ward area (% with high perception - new measure)
Boscombe West (156) 43% Boscombe East (159) 33% Central (199) 31% Winton East (160) 30% Kinson South (136) 30% Westbourne and West Cliff (178) 29% East Cliff and Springbourne (207) 28% Queen's Park (158) 28% Bournemouth Borough (2700) 21% Moordown (136) 19% Kinson North (136) 19% Talbot and Branksome Woods (140) 17% Strouden Park (123) 14% Wallisdown and Winton West (149) 10% West Southbourne (136) 9% Redhill and Northbourne (130) 8% East Southbourne and Tuckton (140) 6% Throop and Muscliff (120) 5% Littledown and Iford (134) 5%
BASE: Varied as labelled
100 Insight Team Bournemouth Opinion Survey 2017
Figure 128: Overall perception of anti-social behaviour by ward area (% with high perception - old measure)
Boscombe West (155) 54% East Cliff and Springbourne (206) 38% Boscombe East (159) 37% Kinson South (136) 35% Central (199) 34% Winton East (160) 33% Westbourne and West Cliff (178) 33% Queen's Park (158) 31% Bournemouth Borough (2693) 26% Moordown (136) 24% Talbot and Branksome Woods (141) 23% Kinson North (136) 22% Strouden Park (123) 17% West Southbourne (136) 16% Littledown and Iford (131) 15% Redhill and Northbourne (129) 12% East Southbourne and Tuckton (140) 12% Wallisdown and Winton West (148) 10% Throop and Muscliff (118) 6%
BASE: Varied as labelled
Insight Team 101 Bournemouth Opinion Survey 2017
Figure 129: Perception of anti-social behaviour (% respondents)
46% People using or dealing drugs 41% 40% 39% Rubbish or litter lying around 35% 34% 35% People being drunk or rowdy in public places 36% 39% 26% Vandalism, graffiti and other deliberate 26% damage to property or vehicles 26% 25% Groups hanging around the streets 26% 33% 19% Noisy neighbours or loud parties 20% 22% 18% Untidy gardens or other privately owned land 22% 20% 10% Abandoned cars
2017 2015 2013
BASE: All respondents
The perception of individual types of anti-social behaviour is mixed. The two aspects of anti- social behaviour that have the highest perception (drug use and rubbish / litter) have both increased significantly since 2015. Most other aspects have remained the same or declined slightly (within the margin of error). The perception of untidy gardens as a problem (which is not included in the overall ASB score) has seen a significant decline since 2015.
102 Insight Team Bournemouth Opinion Survey 2017
8.2. Noisy neighbours and loud parties
One fifth of respondents (20%) perceive noisy neighbours and loud parties as a problem. Since 2013 there has been a reduction in the proportion of respondents describing noisy neighbours as a fairly big problem and an increase in those saying that it is not a problem at all.
Figure 130: Perception of noisy neighbours and loud parties (% respondents)
50% 44% 42% 41% 40% 37% 38% 37%
30%
20% 13% 13% 11% 10% 8% 7% 8%
0% A very big problem A fairly big problem Not a very big problem Not a problem at all
2017 (2717) 2015 (3102) 2013 (1828)
BASE: Varied as labelled
Figure 131: Problem with noisy neighbours & loud parties by protected characteristics (% problem)
All respondents (2717) 19% Male (1274) 20% Female (1313) 19% 35-44 (370) 24% 16-34 (842) 23% 45-54 (351) 22% 55-64 (295) 17% 65-74 (223) 11% 75-84 (178) 11% 85+ (83) 4% Yes disability - limited a little (468) 20% No disability (1914) 19% Yes disability - limited a lot (228) 18% BME (183) 26% White Other (223) 19% White British (2202) 19% All other sexual orientations (129) 21% Heterosexual (2309) 18% Other religion (159) 24% No religion (940) 22% Christian (1464) 16%
BASE: Varied as labelled
Age has the greatest bearing on the perception of noisy neighbours as a problem with older age groups less likely to perceive a problem than younger age groups. People from BME
Insight Team 103 Bournemouth Opinion Survey 2017 backgrounds are more likely to perceive noise as a problem than white British respondents. Residents with other religions are more likely to perceive noise as a problem than Christians.
Over one third of residents living in Wallisdown and Winton West (37%) and Winton East (34%) say that there is a problem with noisy neighbours and loud parties this is significantly higher than what is observed in the overall Bournemouth result.
Figure 132: Problem with noisy neighbours & loud parties by ward area (% problem)
Wallisdown and Winton West (147) 37% Winton East (168) 34% Kinson South (134) 26% Westbourne and West Cliff (179) 25% Queen's Park (167) 23% Moordown (137) 23% Central (195) 21% Talbot and Branksome Woods (144) 21% Boscombe West (153) 20% Bournemouth Borough (2717) 19% Kinson North (137) 18% Boscombe East (159) 17% West Southbourne (138) 16% Throop and Muscliff (120) 13% East Cliff and Springbourne (207) 11% Redhill and Northbourne (130) 9% Littledown and Iford (134) 9% Strouden Park (124) 8% East Southbourne and Tuckton (141) 6%
BASE: Varied as labelled
104 Insight Team Bournemouth Opinion Survey 2017
8.3. Rubbish or litter lying around
Figure 133: Perception of rubbish or litter lying around (% respondents)
50% 46% 48% 41% 40%
30% 25% 23% 23% 20% 19% 20% 17% 13% 12% 11% 10%
0% A very big problem A fairly big problem Not a very big problem Not a problem at all
2017 (2742) 2015 (3132) 2013 (1841)
BASE: Varied as labelled
Around four in ten respondents (39%) perceived litter & rubbish lying around as a problem which is a significant increase from previous surveys.
Figure 134: Problem with rubbish or litter lying around by protected characteristics (% problem)
All respondents (2742) 39% Male (1295) 39% Female (1314) 39% 35-44 (372) 43% 55-64 (297) 41% 45-54 (350) 39% 16-34 (842) 38% 65-74 (226) 36% 75-84 (179) 29% 85+ (90) 24% Yes disability - limited a little (478) 41% No disability (1925) 38% Yes disability - limited a lot (231) 35% BME (194) 39% White British (2213) 39% White Other (223) 34% All other sexual orientations (133) 38% Heterosexual (2324) 38% Christian (1481) 39% No religion (949) 38% Other religion (157) 37%
BASE: Varied as labelled
There are very few significant differences between protected groups. The only significant difference is that older people (aged 75+) are less likely to perceive a problem with litter.
Insight Team 105 Bournemouth Opinion Survey 2017
Residents living in Boscombe West, Kinson South and Westbourne and West Cliff are significantly more likely to say that there is a problem with rubbish and litter lying around compared to Bournemouth overall.
Figure 135: Problem with rubbish and litter lying around by ward area (% problem)
Boscombe West (156) 57% Kinson South (138) 56% Westbourne and West Cliff (182) 49% Queen's Park (169) 47% Boscombe East (162) 47% Winton East (165) 46% Moordown (137) 45% Bournemouth Borough (2742) 39% Strouden Park (126) 39% Kinson North (138) 38% Talbot and Branksome Woods (141) 38% Central (207) 36% East Cliff and Springbourne (210) 35% Wallisdown and Winton West (143) 34% Throop and Muscliff (118) 32% West Southbourne (137) 28% Redhill and Northbourne (137) 24% East Southbourne and Tuckton (140) 18% Littledown and Iford (130) 16%
BASE: Varied as labelled
106 Insight Team Bournemouth Opinion Survey 2017
8.4. Vandalism, graffiti and other deliberate damage
Just over one quarter of respondents (26%) perceived vandalism, graffiti and other deliberate damage to property or vehicles as a problem which is consistent with 2015 and 2013.
Figure 136: Perception of vandalism, graffiti and other deliberate damage (% respondents)
50% 48% 47% 44%
40% 30% 30% 26% 27%
20% 18% 18% 17% 9% 10% 8% 7%
0% A very big problem A fairly big problem Not a very big problem Not a problem at all
2017 (2627) 2015 (3043) 2013 (1788)
BASE: Varied as labelled
Figure 137: Problem with vandalism & graffiti by protected characteristics (% problem)
All respondents (2627) 26% Male (1231) 28% Female (1267) 25% 35-44 (366) 31% 16-34 (797) 27% 55-64 (292) 26% 45-54 (343) 25% 65-74 (218) 22% 75-84 (165) 15% 85+ (73) 9% No disability (1863) 26% Yes disability - limited a lot (212) 25% Yes disability - limited a little (448) 24% BME (174) 31% White British (2132) 25% White Other (215) 24% All other sexual orientations (130) 31% Heterosexual (2223) 25% Christian (1421) 27% No religion (910) 24% Other religion (154) 24%
BASE: Varied as labelled
Older age groups again are the least likely to perceive a problem with this type of anti-social behaviour. The difference is statistically significant for those aged 75-84 and those aged 85
Insight Team 107 Bournemouth Opinion Survey 2017 and over, while those aged 35-44 are significantly more likely to perceive a problem with vandalism and graffiti.
People from BME backgrounds and other sexual orientations also appear to have a higher than average perception of vandalism, though the small base numbers in these groups mean that the difference is not statistically significant.
Residents living in Central, Boscombe West, East Cliff and Springbourne and Boscombe East are significantly more likely to perceive vandalism and graffiti in the local area as a problem compared to the results of the Borough as a whole.
Figure 138: Problem with vandalism & graffiti by ward area (% problem)
Central (193) 44% Boscombe West (150) 41% East Cliff and Springbourne (196) 37% Boscombe East (161) 36% Kinson South (128) 32% Westbourne and West Cliff (174) 32% Winton East (158) 31% Queen's Park (160) 27% Bournemouth Borough (2627) 26% Talbot and Branksome Woods (143) 24% West Southbourne (134) 22% Strouden Park (120) 22% Kinson North (132) 19% Wallisdown and Winton West (128) 14% Littledown and Iford (119) 14% East Southbourne and Tuckton (139) 13% Throop and Muscliff (117) 13% Redhill and Northbourne (136) 12% Moordown (135) 11%
BASE: Varied as labelled
108 Insight Team Bournemouth Opinion Survey 2017
8.5. People using or dealing drugs
Just under half of respondents (46%) perceived people using or dealing drugs as a problem which represents a significant increase from 41% in 2015.
Figure 139: Perception of people using or dealing drugs (% respondents)
50%
40% 34% 29% 30% 30% 30% 26% 24% 25% 26% 20% 20% 21% 20% 17%
10%
0% A very big problem A fairly big problem Not a very big problem Not a problem at all
2017 (2344) 2015 (2635) 2013 (1571)
BASE: Varied as labelled
Perception of drug use and dealing as a problem decreases with age, with the exception of the 45-54 age group who are slightly more likely to perceive a problem than those aged 35- 44. People from a BME background are more likely to perceive a problem with drugs than those from a white other background.
Figure 140: Problem with people using or dealing drugs by protected characteristics (% problem)
All respondents (2344) 46% Male (1129) 47% Female (1106) 45% 16-34 (763) 53% 45-54 (312) 50% 35-44 (333) 43% 55-64 (263) 41% 65-74 (178) 40% 75-84 (114) 30% 85+ (59) 19% Yes disability - limited a little (393) 47% No disability (1685) 46% Yes disability - limited a lot (178) 41% BME (129) 53% White British (1905) 45% White Other (204) 38% All other sexual orientations (112) 48% Heterosexual (1984) 44% Other religion (131) 52% No religion (852) 48% Christian (1219) 44%
BASE: Varied as labelled
Insight Team 109 Bournemouth Opinion Survey 2017
Over four out of five residents (83%) living in Boscombe West and over three quarters (76%) of residents living in East Cliff and Springbourne say that there is a problem with people using or dealing drugs in the area. In contrast only 9% of residents living in Throop and Muscliff perceive using or dealing drugs as a problem in the local area.
Figure 141: Problem with people using or dealing drugs by ward area (% problem)
Boscombe West (144) 83% East Cliff and Springbourne (181) 76% Boscombe East (152) 67% Central (163) 59% Kinson South (115) 57% Queen's Park (148) 53% Westbourne and West Cliff (155) 51% Bournemouth Borough (2344) 46% Winton East (161) 44% Kinson North (105) 38% Littledown and Iford (116) 36% Strouden Park (94) 34% Talbot and Branksome Woods (129) 31% Moordown (127) 30% West Southbourne (117) 29% East Southbourne and Tuckton (115) 26% Wallisdown and Winton West (105) 26% Redhill and Northbourne (122) 22% Throop and Muscliff (92) 9%
BASE: Varied as labelled
110 Insight Team Bournemouth Opinion Survey 2017
8.6. People being drunk or rowdy in public places
Drunk and rowdy behaviour was identified as a problem by just over one third of respondents (35%). This is similar to the result in 2015 (36%) and represents a significant decrease since 2013 (39%).
Figure 142: Perception of people being drunk or rowdy in public places (% respondents)
50% 39% 40% 38% 36% 28% 30% 25% 25% 21% 21% 22% 17% 20% 14% 15%
10%
0% A very big problem A fairly big problem Not a very big Not a problem at all problem
2017 (2531) 2015 (2978) 2013 (1773)
BASE: Varied as labelled
Figure 143: Problem with people being drunk or rowdy in public places by protected characteristics (% problem)
All respondents (2531) 35% Male (1185) 36% Female (1219) 34% 16-34 (786) 45% 35-44 (356) 34% 45-54 (339) 32% 55-64 (279) 30% 65-74 (206) 29% 75-84 (140) 17% 85+ (69) 14% Yes disability - limited a little (430) 37% No disability (1799) 35% Yes disability - limited a lot (201) 27% BME (160) 43% White Other (213) 39% White British (2059) 33% All other sexual orientations (120) 45% Heterosexual (2147) 33% Other religion (139) 41% No religion (892) 37% Christian (1350) 32%
BASE: Varied as labelled
Again, the perception of this form of anti-social behaviour decreases with age. Those aged 16-34 are significantly more likely to perceive a problem with drunk and rowdy behaviour while those aged 75+ are significantly less likely to perceive a problem. People who are
Insight Team 111 Bournemouth Opinion Survey 2017 limited a lot by disability are less likely to perceive a problem with drunk and rowdy behaviour while those from BME backgrounds are more likely than white British respondents to perceive a problem. Heterosexuals are less likely to perceive a problem than people of other sexual orientations.
When the perception of drunk and rowdy behaviour in public places is analysed by ward area, results vary across the Borough. Over one third (35%) of residents across the whole Borough perceive this indicator as a problem this almost doubles to (69%) of residents in Boscombe West who perceive that there is a problem with drunk and rowdy behaviour.
Figure 144: Problem with drunk & rowdy behaviour in public places by ward area (% problem)
Boscombe West (150) 69% East Cliff and Springbourne (195) 56%
Central (173) 51%
Queen's Park (156) 50%
Westbourne and West Cliff (165) 47%
Boscombe East (160) 47% Winton East (162) 42% Bournemouth Borough (2531) 35% Kinson South (123) 31% Moordown (132) 28% Talbot and Branksome Woods (135) 26% Kinson North (123) 25% Strouden Park (108) 20% Littledown and Iford (128) 19% East Southbourne and Tuckton (131) 19% West Southbourne (130) 17% Wallisdown and Winton West (112) 16%
Redhill and Northbourne (130) 11%
Throop and Muscliff (114) 9%
BASE: Varied as labelled
112 Insight Team Bournemouth Opinion Survey 2017
8.7. Groups hanging around the streets
A quarter of respondents (25%) perceived a problem with groups hanging around the streets. This is the same as in 2015 and a significant decrease from 2013 (33%).
Figure 145: Perception of groups hanging around the streets (% respondents)
50% 41% 41% 39% 40% 34% 33% 30% 28% 20% 20% 16% 13% 15% 9% 10% 10%
0% A very big problem A fairly big problem Not a very big problem Not a problem at all
2017 (2571) 2015 (2988) 2013 (1772)
BASE: Varied as labelled
Figure 146: Problem with groups hanging around the streets by protected characteristics (% problem)
All respondents (2571) 25% Female (1222) 25% Male (1228) 25% 16-34 (811) 29% 35-44 (358) 27% 55-64 (278) 26% 45-54 (343) 22% 65-74 (206) 21% 75-84 (150) 12% 85+ (69) 8% Yes disability - limited a little (433) 29% Yes disability - limited a lot (208) 26% No disability (1831) 24% BME (166) 25% White Other (218) 24% White British (2078) 24% Heterosexual (2178) 24% All other sexual orientations (127) 23% Other religion (153) 40% No religion (900) 26% Christian (1368) 22%
BASE: Varied as labelled
People of other religions are much more likely to perceive a problem with groups hanging around the streets than either Christians or those with no religious beliefs. Older residents (aged 75+) are significantly less likely to perceive a problem with groups hanging around while younger respondents (aged 16-34) are significantly more likely to perceive a problem.
Insight Team 113 Bournemouth Opinion Survey 2017
When the problem of groups hanging around the street is analysed by ward area, results vary across the Borough. One quarter (25%) of residents across the whole Borough perceive this indicator as a problem but this almost doubles to (46%) of residents in Boscombe West who perceive that there is a problem with groups hanging around the streets.
Figure 147: Problem with groups hanging around the streets by ward area (% problem)
Boscombe West (146) 46% Boscombe East (158) 43% Kinson South (127) 37% East Cliff and Springbourne (199) 36% Central (191) 31% Queen's Park (159) 28% Kinson North (125) 27% Strouden Park (109) 25% Bournemouth Borough (2571) 25% Westbourne and West Cliff (167) 24% Moordown (133) 19% Wallisdown and Winton West (125) 19% Talbot and Branksome Woods (139) 18% Littledown and Iford (127) 15% Winton East (165) 15% West Southbourne (128) 15% East Southbourne and Tuckton (133) 13% Redhill and Northbourne (126) 12% Throop and Muscliff (110) 12%
BASE: Varied as labelled
114 Insight Team Bournemouth Opinion Survey 2017
8.8. Abandoned cars
The survey asked about abandoned cars for the first time in 2017 so no historical comparisons are available. Overall, one in ten residents (10%) perceived abandoned cars to be a problem in their area.
Figure 148: Perception of abandoned cars (% residents)
60% 55%
50%
40% 35%
30%
20%
10% 6% 3% 0% A very big problem A fairly big problem Not a very big Not a problem at all problem
BASE: All respondents
Figure 149: Problem with abandoned cars by protected characteristics (% problem)
All respondents (2452) 10% Female (1166) 11% Male (1173) 8% 16-34 (764) 10% 45-54 (333) 10% 35-44 (349) 9% 55-64 (268) 8% 65-74 (192) 8% 85+ (69) 6% 75-84 (139) 5% Yes disability - limited a lot (190) 13% No disability (1759) 9% Yes disability - limited a little (411) 9% BME (148) 21% White Other (204) 11% White British (2001) 8% All other sexual orientations (120) 10% Heterosexual (2089) 9% Other religion (145) 19% Christian (1295) 10% No religion (873) 7%
BASE: Varied as labelled
People from BME backgrounds are much more likely to perceive a problem with abandoned vehicles compared to those from other ethnic backgrounds. Respondents who say they have an other religion are more likely to perceive this indicator as a problem compared to Christians and those with no religion. Females are more likely than males to perceive a problem with abandoned vehicles. There are no significant differences by age group.
Insight Team 115 Bournemouth Opinion Survey 2017
Compared to the other indicators of anti-social behaviour, the perceived problem with abandoned cars is low. There are however some differences by ward area. This indicator is more of a problem in East Cliff and Springbourne and Kinson South than any other ward area.
Figure 150: Problem with abandoned cars by ward area (% problem)
East Cliff and Springbourne (183) 24% Kinson South (121) 21% Boscombe West (131) 17% Wallisdown and Winton West (122) 10% Strouden Park (110) 10% Bournemouth Borough (2452) 10% Winton East (158) 8% West Southbourne (121) 8% Central (174) 7% Westbourne and West Cliff (161) 7% Boscombe East (140) 7% Kinson North (122) 7% Throop and Muscliff (111) 7% Redhill and Northbourne (128) 7% Talbot and Branksome Woods (134) 6% Queen's Park (151) 6% Moordown (135) 6% Littledown and Iford (126) 6% East Southbourne and Tuckton (122) 5%
BASE: Varied as labelled
116 Insight Team Bournemouth Opinion Survey 2017
8.9. Untidy gardens and other private land
Just under one fifth of respondents (18%) said that untidy gardens were a problem in their area. This is a significant reduction from 22% of respondents in 2015. Since 2013 there has been a significant increase in the proportion of respondents saying that untidy gardens are not a problem at all.
Figure 151: Perception of untidy gardens and other private land (% respondents)
50% 47% 42% 41% 40% 40% 37% 32% 30%
20% 13% 14% 13% 8% 10% 5% 7%
0% A very big problem A fairly big problem Not a very big Not a problem at all problem 2017 (2564) 2015 (3030) 2013 (1764)
BASE: Varied as labelled
While there appear to be differing views on this issue, most of these differences are not statistically significant. The only significant difference is that Christians are more likely to perceive a problem with untidy gardens than those with no religion or other religions.
Figure 152: Problem with untidy gardens by protected characteristics (% problem)
All respondents (2564) 18% Female (1245) 19% Male (1205) 18% 35-44 (362) 21% 55-64 (293) 20% 65-74 (208) 20% 75-84 (154) 18% 16-34 (763) 15% 45-54 (336) 15% 85+ (81) 11% Yes disability - limited a little (440) 20% Yes disability - limited a lot (211) 18% No disability (1811) 17% BME (150) 21% White British (2101) 18% White Other (215) 14% All other sexual orientations (125) 23% Heterosexual (2186) 18% Christian (1387) 20% No religion (881) 16% Other religion (156) 13%
BASE: Varied as labelled
Insight Team 117 Bournemouth Opinion Survey 2017
When residents perception of problem with untidy gardens is analysed by ward area there are significant differences between some of the wards and the overall Bournemouth score. Residents living in Kinson South and Boscombe West are more likely to perceive this indicator as a problem compare to the Bournemouth residents overall.
Figure 153: Problem with untidy gardens or other private land by ward area (% problem)
Kinson South (132) 35% Boscombe West (142) 34% Boscombe East (146) 28% Queen's Park (148) 27% East Cliff and Springbourne (188) 27% Kinson North (132) 26% Winton East (164) 23% Bournemouth Borough (2564) 18% Wallisdown and Winton West (131) 18% West Southbourne (131) 18% Strouden Park (123) 14% Talbot and Branksome Woods (127) 14% Throop and Muscliff (118) 10% Westbourne and West Cliff (168) 10% Redhill and Northbourne (135) 10% Central (180) 10% Littledown and Iford (125) 9% East Southbourne and Tuckton (134) 7% Moordown (137) 7%
BASE: Varied as labelled
118 Insight Team Bournemouth Opinion Survey 2017
8.10. Police and public services
Three new questions were included in the survey, asking respondents to what extent they agree or disagree with three statements about the police and other public services.
Three in ten respondents (31%) agreed that the police and other public services sought their views about anti-social behaviour and crime in their local area while more than four in ten (42%) disagreed.
Figure 154: Police and public services seek people’s views about ASB and crime issues in your local area (% respondents)
30% 26% 27% 25% 23%
20% 15% 15%
10% 8%
5%
0% Strongly agree Tend to agree Neither agree nor Tend to disagree Strongly disagree disagree
BASE: All respondents
Figure 155: Police and public services seek people’s views about ASB and crime issues in your local area by protected characteristics (% agree)
All respondents (2086) 31% Female (951) 32% Male (1030) 30% 75-84 (125) 39% 16-34 (623) 39% 85+ (54) 38% 65-74 (171) 34% 55-64 (251) 24% 45-54 (260) 23% 35-44 (286) 23% Yes disability - limited a lot (183) 35% Yes disability - limited a little (372) 32% No disability (1442) 31% BME (122) 51% White Other (164) 37% White British (1724) 29% All other sexual orientations (108) 33% Heterosexual (1761) 31% Other religion (122) 36% Christian (1148) 32% No religion (698) 31%
BASE: Varied as labelled
The oldest and youngest age groups were more likely to agree than those in the middle age ranges. Younger people (aged 16-34) were least likely to have a neutral opinion and so
Insight Team 119 Bournemouth Opinion Survey 2017 were more likely to disagree (44%) than people from older age groups (23% aged 85+ and 25% aged 75-84).
People from BME backgrounds were much more likely to agree (51%) than any other ethnic background, particularly white British who were much more likely to disagree (45%) than either BME (29%) or other white backgrounds (33%).
No religious group was significantly more likely to agree, though Christians were more likely to take a neutral view and therefore less likely to disagree (38%) than other religions (50%) and those with no religion (46%).
People with no disability were more likely to disagree (45%) than either those limited a little (37%) or a lot (33%).
Residents living in Westbourne and West Cliff are more likely to agree that the Police and public services seek people’s views about ASB and crime in the local area than residents living in Bournemouth overall. Residents living in Moordown, East Southbourne and Tuckton and Winton East are less likely to agree.
Figure 156: Police and public services seek people’s views about ASB and crime issues in your local area by ward area (% agree)
Westbourne and West Cliff (139) 51% Wallisdown and Winton West (111) 42% Boscombe West (124) 41% East Cliff and Springbourne (158) 40% Strouden Park (94) 36% Kinson South (111) 34% Throop and Muscliff (96) 33% Kinson North (106) 32% Bournemouth Borough (2086) 31% Central (128) 31% Littledown and Iford (99) 31% Redhill and Northbourne (118) 30% Boscombe East (129) 29% Queen's Park (128) 27% West Southbourne (107) 22% Talbot and Branksome Woods (102) 22% Winton East (137) 20% East Southbourne and Tuckton (96) 19% Moordown (101) 15%
BASE: Varied as labelled
Four in ten respondents (41%) agreed that the police and other public services were successfully dealing with anti-social behaviour and crime in their area while three in ten (31%) disagreed.
120 Insight Team Bournemouth Opinion Survey 2017
Figure 157: Police and public services are successfully dealing with antisocial behaviour and crime issues in your area (% respondents)
35% 32% 30% 27% 25% 20% 20%
15% 11% 9% 10%
5%
0% Strongly agree Tend to agree Neither agree nor Tend to disagree Strongly disagree disagree
BASE: All respondents
The oldest age groups are those most likely to agree that the police and other public sector organisations are successfully dealing with anti-social behaviour and crime in their area. Almost three quarters (73%) of those age 85+ agreed with this statement.
Figure 158: Police and public services are successfully dealing with antisocial behaviour and crime issues in your area by protected characteristics (% agree)
All respondents (2032) 41% Female (908) 45% Male (1017) 37% 85+ (60) 73% 75-84 (113) 59% 65-74 (163) 44% 16-34 (616) 43% 35-44 (266) 37% 55-64 (240) 35% 45-54 (273) 30% Yes disability - limited a little (370) 48% Yes disability - limited a lot (172) 48% No disability (1413) 39% BME (129) 52% White Other (182) 49% White British (1643) 40% Heterosexual (1721) 42% All other sexual orientations (99) 28% Other religion (104) 50% Christian (1131) 42% No religion (675) 39%
BASE: Varied as labelled
Females are more likely to agree than males and people with a disability are more likely to agree than those with no disability. People from a white British background were less likely to agree (40%) than those from other white (49%) or BME (50%) backgrounds. Heterosexuals are more likely to agree (42%) than other sexual orientations (28%). People with no religion were less likely to agree (39%) than those with other religions (50%).
Insight Team 121 Bournemouth Opinion Survey 2017
Residents living in Wallisdown and Winton West are more likely to agree that the police and public services are successfully dealing with antisocial behaviour and crime in the local area compared to Winton East where only 20% agree with the statement.
Figure 159: Police and public services are successfully dealing with antisocial behaviour and crime issues in your area by ward area (% agree)
Wallisdown and Winton West (103) 55% Throop and Muscliff (94) 53% Redhill and Northbourne (106) 51% Strouden Park (82) 49% Westbourne and West Cliff (140) 47% Kinson North (102) 45% West Southbourne (93) 45% East Southbourne and Tuckton (89) 43% Boscombe West (129) 43% Kinson South (107) 42% Bournemouth Borough (2032) 41% Central (134) 39% Littledown and Iford (90) 38% Queen's Park (128) 38% East Cliff and Springbourne (175) 37% Talbot and Branksome Woods (102) 35% Boscombe East (125) 35% Moordown (104) 34% Winton East (125) 20%
BASE: Varied as labelled
122 Insight Team Bournemouth Opinion Survey 2017
Around a quarter of respondents (26%) agreed that the police and other public services inform residents how to get involved in tackling crime and disorder in their local area while half (50%) disagreed.
Figure 160: Police and public services inform residents how to get involved in tackling crime and disorder in your local area (% respondents)
35% 31% 30% 24% 25% 20% 19% 20%
15%
10% 6% 5%
0% Strongly agree Tend to agree Neither agree nor Tend to disagree Strongly disagree disagree
BASE: All respondents
Figure 161: Police and public services inform residents how to get involved in tackling crime and disorder in your local area by protected characteristics (% agree)
All respondents (2159) 26% Male (1074) 27% Female (987) 25% 85+ (51) 45% 75-84 (119) 39% 65-74 (169) 31% 16-34 (673) 29% 55-64 (258) 23% 35-44 (301) 18% 45-54 (277) 14% Yes disability - limited a little (377) 29% Yes disability - limited a lot (177) 27% No disability (1525) 25% BME (133) 43% White Other (172) 27% White British (1769) 24% All other sexual orientations (111) 28% Heterosexual (1831) 26% Other religion (114) 27% Christian (1162) 27% No religion (754) 25%
BASE: Varied as labelled
Older age groups were much more likely to agree with this statement than those in the middle age ranges; respondents age 85+ were three times as likely (45%) to agree than those aged 45-54 (14%). People from BME backgrounds were also much more likely to agree with this statement than other backgrounds. People from other white backgrounds were more likely to have a neutral view than other groups (32% compared to 17% of BME
Insight Team 123 Bournemouth Opinion Survey 2017 and 24% of white British) while white British were more likely to disagree (52% compared to 40% of both BME and other white backgrounds).
Residents living in Westbourne and West Cliff are most likely to agree that Police and public services inform residents how to get involved in tackling crime and disorder in the local area. Residents living in Winton East are less likely to agree with the statement.
Figure 162: Police and public services inform residents how to get involved in tackling crime and disorder in your local area by ward area (% agree)
Westbourne and West Cliff (143) 47% Wallisdown and Winton West (113) 39% Strouden Park (89) 31% Redhill and Northbourne (116) 29% Kinson North (105) 28% Bournemouth Borough (2159) 26% Queen's Park (142) 25% East Cliff and Springbourne (178) 25% Kinson South (108) 25% Boscombe West (126) 25% Talbot and Branksome Woods (106) 24% West Southbourne (96) 24% Throop and Muscliff (102) 24% Central (141) 24% Littledown and Iford (100) 23% Moordown (116) 20% Boscombe East (131) 19% East Southbourne and Tuckton (104) 17% Winton East (140) 13%
BASE: Varied as labelled
124 Insight Team Bournemouth Opinion Survey 2017
9. Contacting the Council This section looks at respondents’ methods of contacting the Council, their satisfaction with the service received and their preferred method of contacting the Council.
It should be noted that many of the questions in this section have changed since the previous survey so direct comparisons are not always possible.
9.1. Methods of contact
The survey asked if respondents had contacted the Council in the last 12 months and, if so, what methods did they use and the reason for their contact. Respondents were able to select all of the methods used if they had more than one contact, so the results may add to more than 100%. Approximately one in eight respondents (12%) said that they had no contact with the Council in the past 12 months.
Figure 163: Method of contact with the Council (% respondents)
14% 47% Get info or advice 61% (2055) 17% 3% 3%
6% 64% Report a problem 33% (1359) 22% 1% 2%
14% 43% Apply for a service 49% (1339) 14% 6% 0%
11% 32% Make a one-off 54% payment (1224) 6% 7% 0%
Visit in person Telephone Website Email Post Facebook or Twitter
BASE: Varied as labelled
In 2015 respondents were asked only about their most recent contact with the Council, so the results are not directly comparable. However, the 2013 survey asked the same question as in 2017 so we can see how contact methods have changed since 2013.
In 2013 the most common method of contacting the Council was telephone for all types of query. In 2017, telephone remains the most common method for reporting a problem but for all other types of query website is the most common method. Use of the website for all kinds
Insight Team 125 Bournemouth Opinion Survey 2017 of queries has increased significantly since 2013 while most other methods of contact have declined significantly (with the exception of email and social media which have increased slightly but not significantly).
When methods of contacting the Council for information and advice are analysed by age of respondent there is a significant difference when looking at who uses the telephone and website. Respondents aged between 16-54 are significantly more likely to use the website to get information or advice and those aged 65 and over a significantly less likely to use the website. Respondents aged between 16–44 are significantly less likely to use the telephone to get information and advice whereas respondents over the age of 75 are significantly more likely to use this method. Respondents from a white other background are significantly more likely to use the website to find out information and are significantly less likely to use the telephone.
Table 15: Over the last 12 months, what methods of contacting the Council have you used to get information or advice? (% respondents)
Visit in Facebook person Telephone Website Email Post or Twitter All respondents (2055) 14% 47% 61% 17% 3% 3% Gender Female (1005) 13% 46% 63% 15% 2% 2% Male (961) 16% 46% 62% 19% 4% 5% Age group 16-34 (639) 15% 38% 70% 18% 2% 6% 35-44 (320) 11% 37% 74% 18% 3% 5% 45-54 (282) 16% 45% 68% 19% 3% 3% 55-64 (232) 11% 52% 62% 19% 3% 1% 65-74 (151) 16% 55% 48% 12% 2% 0% 75-84 (105) 17% 69% 26% 10% 5% - 85+ (48) 18% 67% 12% 5% 6% - Disability No disability (1491) 13% 42% 69% 19% 3% 3% Yes disability - limited a little (330) 16% 57% 47% 10% 3% 4% Yes disability - limited a lot (163) 20% 63% 33% 14% 5% 2% Ethnicity White British (1665) 12% 48% 62% 17% 3% 3% White Other (179) 19% 32% 69% 15% 4% 4% BME (140) 28% 40% 54% 23% 5% - Sexual orientation Heterosexual (1759) 14% 47% 62% 16% 3% 3% All other sexual orientations (97) 7% 48% 64% 9% 9% 5% Religion Christian (1078) 13% 52% 58% 14% 4% 2% No religion (745) 14% 39% 67% 20% 2% 3% Other religion (120) 18% 47% 69% 18% 12% 8%
Base: Varied as labelled *Results highlighted in yellow show a significant difference from the overall result
Telephone was the most used method for all groups when they had reported a problem over the last 12 months. Respondents aged 16-44 are significantly more likely to use the website
126 Insight Team Bournemouth Opinion Survey 2017 to report a problem and those over the age of 65 are significantly less likely. Residents from a white other or BME background are significantly more likely to visit in person compared to those residents from a white British ethnic background.
Table 16: Over the last 12 months, what methods of contacting the Council have you used to report a problem? (% respondents)
Visit in Facebook person Telephone Website Email Post or Twitter All respondents (1359) 6% 64% 33% 22% 1% 2% Gender Female (649) 5% 60% 35% 23% 1% 2% Male (647) 6% 65% 32% 21% 1% 2% Age group 16-34 (388) 7% 55% 40% 26% - 1% 35-44 (198) 3% 56% 43% 27% 1% 6% 45-54 (212) 5% 59% 39% 20% 2% 2% 55-64 (155) 5% 70% 33% 23% 1% 2% 65-74 (105) 7% 70% 20% 20% 2% - 75-84 (75) 6% 81% 9% 11% 2% - 85+ (29) 8% 80% 10% 8% 3% - Disability No disability (930) 6% 60% 38% 24% 1% 2% Yes disability - limited a little (246) 4% 66% 27% 19% 1% - Yes disability - limited a lot (111) 9% 86% 10% 16% 5% 3% Ethnicity White British (1134) 3% 63% 35% 22% 1% 2% White Other (102) 17% 51% 25% 21% 1% 2% BME (77) 17% 85% 18% 23% - - Sexual orientation Heterosexual (1158) 5% 64% 33% 20% 1% 2% All other sexual orientations (67) 16% 64% 26% 38% 3% - Religion Christian (766) 7% 66% 28% 21% 1% 2% No religion (450) 2% 57% 39% 22% 0% 2% Other religion (71) 4% 69% 41% 29% 2% 1%
Base: Varied as labelled *Results highlighted in yellow show a significant difference from the overall result
Insight Team 127 Bournemouth Opinion Survey 2017
Respondents aged between 35-54 are significantly more likely to use the website to apply for a service and significantly less likely to use the telephone. Respondents over the age of 75 are significantly more likely to use the telephone and significantly less likely to use the website. Respondents with a disability are significantly more likely to use the telephone and less likely to use the website compared to respondents without a disability who are significantly more likely to use the website and less likely to use the telephone. Respondents from a BME background and respondents who are non-heterosexual are significantly more likely to visit the Council in person to apply for a service.
Table 17: Over the last 12 months, what methods of contacting the Council have you used to apply for a service? (% respondents)
Visit in Facebook person Telephone Website Email Post or Twitter All respondents (1339) 14% 43% 49% 14% 6% 0% Gender Female (659) 11% 40% 52% 15% 6% - Male (614) 17% 44% 49% 14% 5% 0% Age group 16-34 (390) 19% 40% 53% 17% 6% - 35-44 (210) 12% 29% 69% 16% 4% - 45-54 (183) 10% 33% 61% 15% 5% 0% 55-64 (159) 11% 44% 50% 15% 6% 0% 65-74 (97) 16% 50% 32% 14% 3% 1% 75-84 (75) 15% 60% 15% 11% 10% - 85+ (40) 14% 67% 10% 3% 9% - Disability No disability (928) 14% 37% 58% 16% 5% 0% Yes disability - limited a little (228) 14% 51% 35% 10% 5% - Yes disability - limited a lot (124) 20% 61% 24% 10% 8% - Ethnicity White British (1098) 12% 44% 48% 14% 6% 0% White Other (97) 14% 30% 52% 14% 9% - BME (95) 40% 35% 64% 25% 2% - Sexual orientation Heterosexual (1157) 13% 43% 49% 15% 6% 0% All other sexual orientations (61) 45% 44% 58% 15% 8% - Religion Christian (730) 13% 46% 45% 11% 6% 0% No religion (463) 17% 37% 57% 20% 6% 0% Other religion (76) 12% 46% 42% 12% 2% -
Base: Varied as labelled *Results highlighted in yellow show a significant difference from the overall result
128 Insight Team Bournemouth Opinion Survey 2017
The website is the most used method for making a one-off payment. Respondents aged 35 – 54 are significantly more likely to use this method while respondents aged 75 and over are significantly less likely to use this method. Female respondents are significantly more likely to use the telephone whereas male respondents are significantly less likely to use this method.
Table 18: Over the last 12 months, what methods of contacting the Council have you used to make a one off payment? (% respondents)
Visit in Facebook person Telephone Website Email Post or Twitter All respondents (1224) 11% 32% 54% 6% 7% 0% Gender Male (614) 10% 27% 59% 6% 6% 0% Female (564) 12% 37% 49% 6% 7% - Age group 16-34 (416) 9% 32% 59% 5% 1% - 35-44 (193) 7% 28% 69% 5% 4% 1% 45-54 (165) 9% 26% 64% 9% 7% - 55-64 (133) 11% 33% 48% 8% 10% - 65-74 (75) 20% 27% 44% 6% 16% - 75-84 (61) 24% 39% 13% 10% 22% 0% 85+ (29) 21% 40% 13% 3% 33% - Disability No disability (875) 10% 30% 59% 6% 4% - Yes disability - limited a little (183) 13% 38% 42% 6% 11% - Yes disability - limited a lot (117) 21% 38% 30% 6% 22% 0% Ethnicity White British (970) 11% 31% 54% 7% 8% 0% White Other (118) 12% 23% 60% 7% 3% 1% BME (94) 6% 45% 53% 3% 1% - Sexual orientation Heterosexual (1067) 10% 32% 55% 7% 7% 0% All other sexual orientations (44) 6% 49% 45% 1% 1% - Religion Christian (665) 13% 31% 50% 7% 10% 0% No religion (420) 9% 34% 58% 5% 3% - Other religion (73) 4% 25% 70% 2% 3% -
Base: Varied as labelled *Results highlighted in yellow show a significant difference from the overall result
Insight Team 129 Bournemouth Opinion Survey 2017
9.2. Preferred method of contact
Respondents were asked, if all services were equally easy to access by all methods of contact, which method would they prefer to use. Respondents were able to choose more than one preferred method.
In 2015 the telephone was a popular choice and was the preferred method of contact for all services except for making a payment where the website was preferred. In 2017 the telephone is the most popular method for reporting a problem and is equally the most popular with the website for getting information or advice. The website is the preferred contact for applying for a service and making a one-off payment.
Figure 164: Preferred method of contact (% respondents)
70% 63%
60% 56% 51% 51% 51% 50% 47%
39% 40% 35%
30% 26% 27% 23%
20% 16% 15% 15% 13% 11% 11% 10% 7% 7% 4% 3% 2% 3% 1% 1% 1%1% 0% 0% Get info or advice (2696) Report a problem (2647) Apply for a service (2616) Make a one-off payment (2550) Visit in person Telephone Website Email Post Facebook or Twitter Other
BASE: Varied as labelled
130 Insight Team Bournemouth Opinion Survey 2017
Respondents aged 16-44 are significantly more likely to prefer to get information or advice from the website and less likely to want to get information by phone. Respondents over the age of 65 prefer to receive information by phone and are significantly less likely to prefer the website.
Table 19: How would you prefer to get information or advice? (% respondents) How would you prefer to get information or advice?
Visit in Facebook person Phone Website Email Post or Twitter Other All respondents (2696) 16% 51% 51% 26% 7% 3% 1% Gender Female (1311) 14% 52% 52% 26% 7% 3% 1% Male (1262) 19% 49% 53% 26% 7% 2% 0% Age Group 16-34 (838) 14% 41% 63% 31% 7% 5% 1% 35-44 (376) 15% 42% 70% 30% 6% 3% 1% 45-54 (344) 15% 50% 56% 28% 9% 2% - 55-64 (291) 19% 59% 55% 27% 3% 2% 0% 65-74 (221) 19% 58% 35% 20% 7% 0% 1% 75-84 (172) 21% 63% 15% 13% 7% - 1% 85+ (80) 19% 60% 9% 6% 13% - 1% Disability No disability (1899) 15% 46% 60% 30% 6% 3% 1% Yes disability - limited a little (465) 19% 59% 34% 18% 8% 3% 2% Yes disability - limited a lot (226) 19% 68% 25% 10% 10% 0% 1% Ethnicity White British (2182) 14% 52% 52% 24% 7% 3% 1% White Other (219) 26% 41% 53% 33% 5% 4% 0% BME (193) 25% 48% 44% 31% 10% 1% 1% Sexual orientation Heterosexual (2293) 16% 51% 52% 26% 7% 2% 0% All other sexual orientations (129) 21% 47% 47% 24% 4% 8% - Religion or belief Christian (1440) 17% 54% 44% 22% 8% 2% 0% No religion (943) 14% 45% 61% 29% 5% 4% 1% Other religion (161) 19% 58% 60% 33% 14% 3% 0%
Base: Varied as labelled *Results highlighted in yellow show a significant difference from the overall result
Insight Team 131 Bournemouth Opinion Survey 2017
Most respondent groups prefer to use the phone to report a problem or fault. Respondents aged 16-44 are significantly more likely to prefer to use the website compared to other age groups.
Table 20: How would you prefer to report a problem or fault? (% respondents)
Visit in Facebook person Phone Website Email Post or Twitter Other All respondents (2647) 11% 63% 39% 27% 4% 2% 1% Gender Female (1287) 9% 65% 38% 28% 3% 2% 1% Male (1246) 12% 59% 43% 27% 4% 2% 1% Age group 16-34 (825) 12% 52% 52% 31% 5% 3% 1% 35-44 (375) 12% 57% 62% 35% 2% 3% 1% 45-54 (343) 8% 61% 41% 28% 5% 1% 2% 55-64 (291) 10% 71% 36% 31% 2% 1% 0% 65-74 (214) 9% 69% 21% 21% 4% 1% 0% 75-84 (169) 10% 81% 6% 9% 2% - 2% 85+ (72) 10% 77% 8% 9% 3% - 2% Disability No disability (1885) 10% 58% 46% 31% 4% 2% 1% Yes disability - limited a little (441) 12% 74% 25% 20% 3% 1% 2% Yes disability - limited a lot (217) 10% 79% 16% 15% 4% 1% 2% Ethnicity White British (2147) 9% 63% 40% 26% 3% 2% 1% White Other (217) 22% 48% 42% 34% 3% 4% 0% BME (188) 13% 75% 34% 32% 8% 0% 2% Sexual orientation Heterosexual (2249) 10% 64% 40% 27% 4% 1% 1% All other sexual orientations (133) 15% 58% 31% 36% 2% 10% 0% Religious belief Christian (1413) 11% 68% 31% 24% 4% 2% 1% No religion (927) 10% 55% 52% 32% 2% 1% 1% Other religion (158) 12% 71% 37% 27% 10% 3% 0%
Base: Varied as labelled *Results highlighted in yellow show a significant difference from the overall result
132 Insight Team Bournemouth Opinion Survey 2017
The website and the telephone are the main methods respondents prefer to use to apply for a service. The website is preferred by those aged 16-54 whereas the telephone is preferred by those over the age of 55.
Table 21: How would you prefer to apply for a service? (% respondents)
Visit in Facebook person Phone Website Email Post or Twitter Other
All respondents (2616) 15% 47% 51% 23% 7% 1% 1% Gender Female (1275) 12% 50% 52% 24% 6% 0% 1% Male (1225) 17% 43% 52% 23% 7% 1% 1% Age group 16-34 (837) 20% 30% 64% 23% 9% 1% 1% 35-44 (370) 11% 40% 74% 28% 3% 1% 1% 45-54 (335) 12% 49% 56% 27% 8% 0% 1% 55-64 (284) 13% 55% 49% 28% 5% 1% 0% 65-74 (209) 16% 58% 29% 20% 4% - 1% 75-84 (160) 13% 69% 12% 11% 4% - 2% 85+ (73) 12% 76% 6% 7% 7% - 1% Disability No disability (1870) 15% 40% 59% 28% 7% 1% 1% Yes disability - limited a little (431) 18% 61% 32% 15% 6% 1% 1% Yes disability - limited a lot (214) 12% 70% 22% 11% 6% 0% 1% Ethnicity White British (2110) 12% 50% 52% 23% 6% 0% 1% White Other (214) 29% 32% 60% 24% 6% 4% 0% BME (188) 26% 35% 37% 31% 9% 0% 1% Sexual orientation Heterosexual (2221) 15% 47% 52% 23% 7% 0% 1% All other sexual orientations (130) 22% 45% 42% 29% 6% 6% - Religious belief Christian (1384) 13% 52% 43% 22% 6% 1% 1% No religion (930) 16% 37% 62% 25% 7% 0% 1% Other religion (155) 23% 57% 47% 27% 12% - 0%
Base: Varied as labelled *Results highlighted in yellow show a significant difference from the overall result
Insight Team 133 Bournemouth Opinion Survey 2017
The website is the preferred option by most respondent group for making a payment. Respondents over the age of 75 would prefer to use the telephone and respondents with a disability are least likely to want to use the website and more likely to want to use the phone.
Table 22: How would you prefer to make a payment? (% respondents)
Visit in Facebook person Phone Website Email Post or Twitter Other All respondents (2550) 15% 35% 56% 11% 13% 0% 3% Gender Female (1227) 13% 38% 55% 12% 13% 1% 4% Male (1210) 16% 31% 59% 12% 13% 0% 3% Age group 16-34 (853) 12% 29% 72% 10% 10% 1% 2% 35-44 (364) 11% 37% 78% 16% 7% 1% 2% 45-54 (328) 14% 39% 56% 13% 11% 0% 4% 55-64 (276) 18% 35% 50% 13% 13% - 4% 65-74 (190) 21% 29% 34% 13% 19% - 4% 75-84 (143) 23% 34% 12% 5% 26% - 9% 85+ (71) 27% 32% 9% 2% 31% - 8% Disability No disability (1838) 13% 33% 65% 13% 10% 0% 2% Yes disability - limited a little (409) 16% 39% 36% 8% 19% - 6% Yes disability - limited a lot (210) 22% 43% 26% 6% 25% 0% 4% Ehtnicity White British (2046) 15% 35% 55% 11% 13% 0% 4% White Other (219) 10% 23% 72% 14% 5% 0% 4% BME (185) 15% 45% 50% 17% 10% 0% 1% Sexual orientation Heterosexual (2174) 15% 35% 56% 12% 14% 0% 3% All other sexual orientations (126) 18% 36% 54% 13% 8% 1% 3% Religious belief Christian (1325) 15% 35% 47% 12% 16% 0% 4% No religion (927) 12% 33% 67% 11% 9% 0% 3% Other religion (153) 19% 49% 57% 10% 17% 3% 2%
Base: Varied as labelled *Results highlighted in yellow show a significant difference from the overall result
134 Insight Team Bournemouth Opinion Survey 2017
10. Communicating with the Council Respondents were asked how well informed Bournemouth Borough Council keeps residents about the services and benefits it provides. Just less than six out of ten respondents (59%) state that they feel informed about services and benefits provided by the Council. The proportion of residents feeling well informed has decreased by 4%, from 63% in 2015 to 59% in 2017. This is similar to the results from 2013 (58%).
Figure 165: Information provision (% respondents)
60% 50% 51% 2017 (2618) 50% 46% 2015 (3032)
40% 2013 (1749) 33% 31% 30% 30%
20% 12% 9% 11% 10% 9% 10% 7%
0% Very well informed Fairly well informed Not very well informed Not well informed at all
BASE: Varied as labelled
Figure 166: Informed about council services and benefits by protected characteristics (% informed)
All respondents (2618) 59% Female (1289) 61% Male (1191) 59% 85+ (88) 73% 75-84 (176) 64% 35-44 (342) 64% 65-74 (222) 64% 55-64 (288) 61% 45-54 (328) 57% 16-34 (781) 56% Yes disability - limited a lot (226) 64% No disability (1810) 59% Yes disability - limited a little (459) 57% BME (170) 65% White British (2130) 60% White Other (204) 53% Heterosexual (2212) 60% All other sexual orientations (128) 44% Other religion (161) 68% Christian (1431) 61% No religion (886) 55%
BASE: Varied as labelled
Residents aged over 85 are more likely to say they feel informed about the services and benefits the Council provides compared to other age groups. Residents from a white other ethnic background are less likely to say they feel informed compared to residents from BME
Insight Team 135 Bournemouth Opinion Survey 2017 and white British backgrounds. Residents who are heterosexual are significantly more likely to say they feel informed compared to those residents from other sexual orientations. Residents who have no religious belief are more likely to say they are not informed compared to residents with a Christian belief or an other religious belief.
There are no significant differences found when how informed residents feel about the Council and its services when analysed by where they live.
Figure 167: Informed about council services and benefits by ward area (% informed)
Throop and Muscliff (119) 68% East Southbourne and Tuckton (130) 67% Littledown and Iford (123) 67% Westbourne and West Cliff (171) 63% Talbot and Branksome Woods (129) 63% Kinson North (133) 63% Strouden Park (130) 62% Central (206) 62% West Southbourne (127) 61% Bournemouth Borough (2618) 59% Moordown (136) 59% Winton East (156) 57% Kinson South (133) 57% Queen's Park (159) 57% Wallisdown and Winton West (137) 57% Boscombe East (157) 54% East Cliff and Springbourne (192) 53% Boscombe West (145) 52% Redhill and Northbourne (132) 51%
BASE: Varied as labelled
136 Insight Team Bournemouth Opinion Survey 2017
Respondents were asked where they tend to find out about the latest Council news and decisions. BH Life, The Daily Echo and Word of mouth are the three main sources of information.
Figure 168: How do you tend to find out about the latest Council news and decisions? (% respondents)
BH Life magazine 56% The Daily Echo (printed or online) 54% Word of mouth 42% Regional TV 35% The Council’s main website … 30% Other Council publications or leaflets 20% Other local / regional radio 12% BBC Radio Solent 11% Other Council websites e.g. Bournemouth Tourism 11% Other local newspapers 10% Council Facebook pages 10% None of these 7% The Council's email newsletters 7% Direct from staff or Councillors 5% Council Twitter pages 4% Other non-council social media 3% Other 2% Council Instagram sites 1%
BASE: All respondents
For almost all groups of respondents BH Life was the method that most used to find out about Council news and decisions except for the following groups (for whom the Daily Echo was the most used method): Male respondents, respondents aged 16-34, respondents without a disability and those from a white other ethnic background.
Respondents from a BME ethnic background are more likely to find out news and information from word of mouth. The Council website is in the top three most used sources for respondents aged 16-34 and those respondents from a BME and white other ethnic background. Regional TV was in the top three most used sources for respondents over the age of 55 and respondents with a disability.
Insight Team 137 Bournemouth Opinion Survey 2017
Table 23: How do you tend to find out about the latest Council news and decisions? By protected characteristics (% respondents)
Gender Age group Disability Ethnic background Yes Yes disability - disability - No White White Male Female 16-34 35-44 45-54 55-64 65-74 75-84 limited a limited a disability British Other BME (1299) (1361) (853) (381) (351) (298) (231) (184) 85+ (97) lot (240) little (489) (1950) (2258) (228) (195) BH Life magazine 53% 59% 26% 59% 65% 77% 75% 83% 71% 69% 64% 53% 61% 35% 32% The Daily Echo (printed or online) 58% 51% 54% 56% 61% 59% 50% 43% 33% 50% 52% 56% 57% 46% 38% Word of mouth 44% 41% 49% 47% 41% 42% 34% 31% 28% 34% 38% 45% 43% 32% 55% The Council’s main website 31% 31% 35% 36% 39% 34% 25% 16% 5% 16% 24% 35% 29% 45% 38% Regional TV 37% 32% 25% 27% 39% 42% 44% 46% 48% 43% 41% 31% 38% 14% 22% Other Council publications or leaflets 19% 21% 15% 22% 19% 23% 20% 27% 28% 25% 23% 19% 20% 17% 23% Council Facebook pages 10% 11% 17% 16% 10% 6% 2% 2% 0% 4% 9% 12% 10% 18% 13% Other local / regional radio 12% 12% 12% 12% 16% 15% 9% 8% 6% 9% 9% 13% 12% 12% 9% Other Council websites e.g. Bournemouth Tourism 11% 11% 14% 11% 16% 8% 10% 5% 3% 5% 9% 12% 11% 13% 12% BBC Radio Solent 12% 9% 6% 8% 8% 12% 16% 22% 22% 18% 13% 9% 11% 9% 10% Other local newspapers 10% 9% 5% 8% 9% 10% 13% 16% 18% 16% 13% 8% 10% 8% 5% The Council's Email newsletters (e.g. roads and travel, news, events) 7% 7% 5% 7% 9% 9% 10% 5% 6% 6% 7% 8% 7% 5% 14% Council Twitter pages 5% 2% 6% 6% 4% 1% 0% 0% - 1% 3% 4% 4% 4% 1% None of these 9% 6% 14% 5% 3% 5% 4% 6% 8% 6% 5% 8% 7% 7% 15% Other non-council social media (please write in below) 2% 3% 3% 5% 3% 2% 2% 0% 0% 1% 2% 3% 3% 3% 3% Direct from staff or Councillors 5% 5% 5% 3% 5% 6% 5% 6% 7% 6% 5% 5% 5% 1% 11% Other 1% 2% 1% 2% 1% 2% 1% 0% 1% 2% 2% 1% 2% 1% 1% Council Instagram sites 0% 1% 1% 1% 0% 0% - 0% - 0% 0% 1% 0% 2% 1% BASE: Varied as labelled
= Most used
= 2nd and 3rd most used
138 Insight Team Bournemouth Opinion Survey 2017
10.1. Access to the internet
Over nine in ten respondents (91%) have access to the internet which is a slight increase of 1% compared to 2015. More than four fifths of respondents (84%) have access to the internet at the home and almost two fifths (38%) have access to the internet at work or a place of learning. Just under one in ten respondents (8%) access the internet at libraries (this is consistent with the results found in 2015). The proportion of residents accessing the internet from a mobile phone or devise has remained consistent since 2015.
Figure 169: How, if at all, respondents access the internet (% respondents)
100% 90% 2017 (2757) 84% 82% 80% 2015 (3172) 70% 60% 56% 57% 50% 38% 40% 37% 30% 20% 8% 8% 9% 10% 10% 2% 2% 0% At home At work or a At a library Via mobile I don't use the Other place of phone or internet learning tablet device
BASE: All respondents
Table 24: Respondents who do not use the internet by age group (% respondents) Age group % not use the internet 2017 % not use the internet 2015 16-34 (856) 0% <1% 35-44 (380) 0% 2% 45-54 (351) 3% 3% 55-64 (300) 6% 9% 65-74 (228) 13% 21% 75-84 (179) 38% 40% 85+ (83) 61% 74%
Insight Team 139 Bournemouth Opinion Survey 2017
10.2. Council website
Nearly four out of five respondents (79%) had used the Council website before. The main reason why people don’t use the website is that they prefer to use the phone to contact the Council. For most respondents who said there was another reason why they haven’t used the website it was because they hadn’t had a need to.
Figure 170: If you do not use the Council’s website is there a reason why? (% respondents)
70% 61% 60%
50%
40%
30% 21% 20% 17% 16% 8% 10% 6%
0% I prefer to talk I prefer to visit I don't own a I prefer to email The website is Other on the phone Council offices computer direct not very clear
BASE: 484 respondents who have not used the Council’s website
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11. Local Decision Making The proportion of respondents who say that the Council seek out people’s views on issues and services has decreased by 12% in 2017. Residents are more likely to say that the Council doesn’t seek out people’s views (64% not very much/not at all) compared to 36% who respond positively to this question (a great deal/a fair amount).
Figure 171: Bournemouth Borough Council seeks out people’s views on issues and services? (% respondents)
60% 50% 50% 43% 44% 41% 40% 40% 33% 2017 (2253) 30% 2015 (2654)
20% 2013 (1627) 14% 9% 9% 10% 7% 7% 3% 0% A great deal A fair amount Not very much Not at all
BASE: Varied as labelled
Figure 172: Bournemouth Borough Council seeks out people’s views on issues and services by protected characteristics (% positive)
All respondents (2253) 36% Female (1080) 37% Male (1059) 36% 16-34 (640) 45% 35-44 (311) 39% 75-84 (148) 36% 85+ (70) 36% 55-64 (260) 34% 65-74 (195) 32% 45-54 (287) 26% Yes disability - limited a little (413) 37% No disability (1552) 36% Yes disability - limited a lot (207) 34% BME (146) 52% White Other (174) 50% White British (1835) 33% All other sexual orientations (107) 41% Heterosexual (1923) 36% Other religion (119) 39% No religion (772) 37% Christian (1231) 36%
BASE: Varied as labelled
Respondents aged 16-34 are more llikely than any other age group to say that the Council does seek out people’s views on issues and services. Respondents from a white British ethnic
Insight Team 141 Bournemouth Opinion Survey 2017 background are significantly less likely to respond positively to this question compared to respondents from a BME or white other background.
Residents living in Westbourne and West Cliff and Boscombe West are more likely to agree that the Council seeks out people’s views on issues and services compared to other areas in Bournemouth. Residents living in Wallisdown and Winton West and Redhill and Northbourne are less likely to agree that the Council seeks out people’s views.
Figure 173: Bournemouth Borough Council seeks out people’s views on issues and services by ward area (% positive)
Westbourne and West Cliff (144) 51% Boscombe West (138) 48% Strouden Park (106) 43% Central (161) 42% Kinson North (111) 41% Queen's Park (128) 39% Throop and Muscliff (113) 37% Bournemouth Borough (2253) 36% Winton East (124) 36% Boscombe East (136) 34% Moordown (124) 34% East Southbourne and Tuckton (118) 34% East Cliff and Springbourne (176) 32% Littledown and Iford (118) 32% Kinson South (119) 31% Talbot and Branksome Woods (102) 30% West Southbourne (103) 29% Wallisdown and Winton West (101) 26% Redhill and Northbourne (127) 25%
BASE: Varied as labelled
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Just over one quarter of respondents (29%) believe they can influence decisions in the local area whereas nearly three quarters 71% disagree with the question. This was a new question in 2017 so no comparative data is available.
Figure 174: Influence decisions in your local area (% respondents)
50% 45% 45% 40% 35% 30% 25% 26% 25% 20% 15% 10% 4% 5% 0% Definitely agree Tend to agree Tend to disagree Definitely disagree
BASE: All respondents
Figure 175: Influence decisions in your local area by protected characteristics (% agree)
All respondents (2253) 29%
Female (1049) 31% Male (1096) 27%
16-34 (660) 34% 55-64 (269) 30% 85+ (53) 28% 75-84 (142) 27% 65-74 (185) 26% 45-54 (294) 26% 35-44 (315) 25%
Yes disability - limited a little (407) 29% Yes disability - limited a lot (196) 28% No disability (1573) 28%
BME (124) 47% White Other (183) 46% White British (1855) 26%
All other sexual orientations (96) 37% Heterosexual (1919) 28%
Other religion (126) 45% Christian (1215) 31% No religion (792) 24%
BASE: Varied as labelled
Female respondents are significantly more likely to say that they can influence decisions affecting the local area compared to male respondents. Over one third of residents aged 16-
Insight Team 143 Bournemouth Opinion Survey 2017
34 feel that they can influence decisions in the local area compared to one quarter of 35-44 year olds. Respondents from a BME and white other ethnic backgrounds are significantly more likely to say that you can influence decisions in your local area compared to those from a white British background.
Residents living in Central, Westbourne and West Cliff and West Southbourne are significantly more likely to believe they can influence decisions in the local area. Residents living in Queen’s Park, Kinson North and Redhill and Northbourne are significantly less likely to believe that they can influence decisions made in the local area.
Figure 176: Influence decisions in your local area by ward area (% agree)
Central (157) 43% Westbourne and West Cliff (143) 42% West Southbourne (109) 40% Boscombe West (132) 34% Boscombe East (137) 34% Throop and Muscliff (106) 33% Strouden Park (105) 32% East Southbourne and Tuckton (106) 29% Bournemouth Borough (2253) 29% Kinson South (112) 27% Winton East (136) 26% Littledown and Iford (117) 26% Talbot and Branksome Woods (104) 25% Moordown (120) 24% Wallisdown and Winton West (109) 23% East Cliff and Springbourne (165) 22% Redhill and Northbourne (125) 20% Kinson North (123) 18% Queen's Park (144) 14%
BASE: Varied as labelled
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Just over one third of respondents (34%) would like to be more involed with decisions affecting their local area and over one half (56%) say that it depends on the issue. Only one in ten people (10%) say that they do not want to get involved in local decision making.
Figure 177: Would you like to be more involved in the decisions affecting your local area? (% respondents)
60% 56%
50%
40% 34%
30%
20% 10% 10%
0% Yes No Depends on the issues
BASE: All respondents
Figure 178: Would you like to be more involved in the decisions affecting your local area by protected characteristic (% positive)
All respondents (2668) 34% Male (1251) 38% Female (1286) 31% 35-44 (365) 46% 16-34 (816) 42% 45-54 (339) 37% 55-64 (289) 30% 65-74 (220) 29% 75-84 (175) 15% 85+ (92) 8% No disability (1873) 38% Yes disability - limited a little (467) 27% Yes disability - limited a lot (232) 26% White Other (216) 42% BME (172) 36% White British (2184) 34% All other sexual orientations (127) 39% Heterosexual (2269) 35% No religion (928) 42% Other religion (145) 32% Christian (1448) 29%
BASE: Varied as labelled
Male respondents are significantly more likely than female respondents to say they would like to get more involved in local decision making. Respondents aged 35-44 and 16-34 are most likely to want to get more involved and those over the age of 85 are least likely. Respondents without a disability are significantly more likely to want to get involved compared to respondents with a disability. Respondents from a white other background are
Insight Team 145 Bournemouth Opinion Survey 2017 more likely to want to get involved in local decision making compared to respondents from a white British background.
Residents living in Westbourne and West Cliff, East Cliff and Springbourne and Moordown are significantly more likely to want to be involved in the decisions affecting the local area. Whereas residents living in Strouden Park, Redhill and Northbourne and Winton East are significantly less likely to want to be more involved in decisions affecting the local area.
Figure 179: Would you like to be more involved in the decisions affecting your local area by ward area (% positive)
Westbourne and West Cliff (177) 42% East Cliff and Springbourne (191) 42% Moordown (134) 42% Boscombe West (155) 41% Littledown and Iford (131) 40% Boscombe East (158) 40% West Southbourne (134) 40% Throop and Muscliff (118) 38% Talbot and Branksome Woods (146) 35% Wallisdown and Winton West (148) 35% East Southbourne and Tuckton (139) 35% Bournemouth Borough (2668) 34% Queen's Park (164) 33% Central (188) 30% Kinson North (133) 27% Kinson South (130) 27% Winton East (164) 25% Redhill and Northbourne (130) 23% Strouden Park (125) 21%
BASE: Varied as labelled
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Health and wellbeing Just under three quarters of respondents (73%) described their health as ‘very good’ or ‘good’ which is consistent with 2015 although the proportion of respondents describing their health as ‘very good’ has increased significantly, from 31% in 2013 and 2015 to 35% in 2017. The proportion of respondents describing their health as ‘bad’ or ‘very bad’ has remained consistent since 2015.
Figure 180: How is your health and wellbeing in general? (% respondents)
45% 41% 40% 38% 38% 35% 35% 2017 (2787) 31%31% 2015 (3193) 30% 2013 (1911) 25% 20%21%21% 20% 15% 10% 7% 6% 5% 5% 1% 1% 2% 0% Very good Good Fair Bad Very bad BASE: Varied as labelled
Figure 181: Health and wellbeing by protected characteristics (% good)
All respondents (2787) 73% Male (1301) 75% Female (1359) 73% 16-34 (855) 87% 35-44 (378) 83% 45-54 (350) 76% 55-64 (301) 66% 65-74 (231) 65% 75-84 (184) 55% 85+ (98) 38% No disability (1957) 90% Yes disability - limited a little (487) 40% Yes disability - limited a lot (242) 13% White Other (226) 85% BME (195) 80% White British (2254) 72% Heterosexual (2365) 74% All other sexual orientations (137) 70% Other religion (165) 81% No religion (964) 77% Christian (1508) 71%
BASE: Varied as labelled
The proportion of respondents reporting good health and wellbeing decreases with age, from 87% of those aged 16-34 to 38% of those aged 85 and over. Respondents with a disability
Insight Team 147 Bournemouth Opinion Survey 2017 have significantly lower health and wellbeing compared to those without a disability. Respondents from BME and other white backgrounds are significantly more likely to have good health and wellbeing compared to white British respondents. Christian respondents have lower levels of health and wellbeing compared to those with other religious beliefs or no religion but this is likely to be an age factor (as the proportion of Christian respondents increases with age).
Residents living in Throop and Muscliff and Littledown and Iford are significantly more likely to rate their health as good compared to residents living in the Borough overall. Residents living in Kinson North and Kinson South are significantly less likely to say that their health is good compared to Bournemouth residents overall.
Figure 182: Health and wellbeing by ward area (% good)
Throop and Muscliff (123) 85% Littledown and Iford (135) 80% Winton East (168) 79% Central (208) 78% East Cliff and Springbourne (210) 78% Westbourne and West Cliff (183) 76% Queen's Park (171) 76% Boscombe West (161) 76% West Southbourne (137) 75% Boscombe East (162) 75% Talbot and Branksome Woods (147) 73% Bournemouth Borough (2787) 73% Moordown (137) 73% Redhill and Northbourne (141) 71% East Southbourne and Tuckton (143) 70% Strouden Park (127) 67% Wallisdown and Winton West (150) 66% Kinson North (140) 58% Kinson South (140) 55%
BASE: Varied as labelled
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11.1. Support
Just under one quarter of respondents (23%) receive support from someone else to help them with their daily life. The majority of support came from family members (18%) followed by neighbours and friends (5%). This was a new question introduced in 2017 so no comparative data is available.
Figure 183: Do you receive support from someone else to help you with your daily life? (% respondents)
90% 78% 80% 70% 60% 50% 40% 30% 18% 20% 10% 5% 3% 2% 2% 2% 0% Family Neighbour Health Home help Voluntary Other None member or friend professional organisation (e.g. District Nurse)
BASE: All respondents
Figure 184: Support to help with daily life by protected characteristics (% receive support)
All respondents (2627) 23% Female (1259) 25% Male (1240) 19% 85+ (95) 75% 75-84 (175) 49% 65-74 (219) 25% 55-64 (275) 24% 45-54 (321) 16% 16-34 (809) 13% 35-44 (363) 11% Yes disability - limited a lot (241) 85% Yes disability - limited a little (467) 53% No disability (1818) 7% White British (2129) 24% White Other (218) 21% BME (181) 13% All other sexual orientations (133) 29% Heterosexual (2226) 22% Other religion (159) 31% Christian (1423) 28% No religion (896) 14%
BASE: Varied as labelled
Female respondents are significantly more likely to receive support than male respondents and the proportion of respondents receiving support broadly increases with age. As expected, respondents with a disability are significantly more likely to receive support than
Insight Team 149 Bournemouth Opinion Survey 2017 those without a disability. Respondents from BME backgrounds are significantly less likely to receive support compared to white British and other white respondents. Respondents with no religion are significantly less likely to receive support compared to Christian respondents and those with other beliefs (although this is likely linked to age).
Residents living in Kinson South and Kinson North are more likely to receive support to help with their daily life. Residents living in Talbot and Branksome Woods are less likely to say they receive support with their daily life.
Figure 185: Support to help with daily life by ward area (% receive support)
Kinson South (132) 40% Kinson North (134) 35% Strouden Park (121) 29% East Southbourne and Tuckton (132) 27% Boscombe East (145) 27% Moordown (127) 24% Westbourne and West Cliff (179) 24% Wallisdown and Winton West (145) 23% Central (182) 23% Throop and Muscliff (117) 23% Bournemouth Borough (2627) 23% Littledown and Iford (128) 22% West Southbourne (125) 22% Redhill and Northbourne (133) 21% Winton East (159) 19% Boscombe West (153) 19% East Cliff and Springbourne (205) 18% Queen's Park (162) 14% Talbot and Branksome Woods (144) 11%
BASE: Varied as labelled
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11.2. Carers
Respondents were asked if they look after, or give any help or support to family members, friends, neighbours or others because of either long-term physical or mental ill-health or problems related to old age. One fifth of respondents (20%) look after or give help to others. This is a significant decrease compared to 2015 when 29% of respondents gave help to others. The vast majority of those who care for others give care for between 1 and 19 hours per week.
Figure 186: Do you look after family members, friends, neighbours or others because of a disability or old age? (% respondents)
90% 80% 2017 (2710) 80% 71% 70% 2015 (3169) 60% 50% 40% 30% 24% 20% 15% 10% 2% 2% 3% 4% 0% No Yes, 1-19 hours a Yes, 20-49 hours a Yes, 50 or more hours week week a week BASE: Varied as labelled
Figure 187: Carers by protected characteristics (% carers)
All respondents (2710) 20% Female (1313) 21% Male (1281) 19% 55-64 (297) 34% 45-54 (347) 30% 65-74 (223) 29% 75-84 (172) 20% 35-44 (373) 19% 85+ (90) 16% 16-34 (845) 7% Yes disability - limited a little (465) 27% Yes disability - limited a lot (223) 24% No disability (1932) 18% White British (2195) 23% White Other (217) 7% BME (192) 7% All other sexual orientations (129) 21% Heterosexual (2318) 20% Christian (1456) 23% No religion (949) 16% Other religion (157) 16%
BASE: Varied as labelled
Respondents aged between 45 and 74 are most likely to care for someone else whilst those aged 16 to 34 are least likely. Respondents with a disability are significantly more likely to be
Insight Team 151 Bournemouth Opinion Survey 2017 a carer compared to those without a disability. White British respondents are significantly more likely to be a carer compared to those from other white and BME backgrounds. Respondents with no religious beliefs and those with other religious beliefs are significantly less likely to be carers compared to Christian respondents.
Residents living in Redhill and Northbourne are more likely to care for someone else than observed in Bournemouth overall. Residents living in Central and Queen’s Park are less likely to care for someone.
Figure 188: Carers by ward area (% carers)
Redhill and Northbourne (138) 32% Kinson North (134) 31% West Southbourne (132) 26% Throop and Muscliff (119) 26% Winton East (164) 25% Littledown and Iford (131) 24% Moordown (131) 24% Kinson South (137) 22% Strouden Park (122) 22% East Southbourne and Tuckton (139) 21% Talbot and Branksome Woods (147) 21% Wallisdown and Winton West (144) 20% Bournemouth Borough (2710) 20% Westbourne and West Cliff (176) 20% Boscombe East (152) 16% Boscombe West (158) 13% East Cliff and Springbourne (210) 13% Queen's Park (160) 11% Central (212) 10%
BASE: Varied as labelled
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11.3. Social contact
More than eight in ten respondents (84%) said that they have sufficient social contact. This represents a small but significant decrease of 2% compared to 2015 when 86% of respondents had sufficient social contact and is more in line with 2013 when 83% of respondents had sufficient social contact.
Figure 189: Which of the following statements best describes your social situation? (% respondents)
70% 58% 59% 58% 2017 (2744) 60% 2015 (3146) 50% 2013 (1894) 40% 30% 26% 27% 25% 20% 12% 10% 12% 10% 4% 4% 5% 0% I have as much social I have adequate social I have some social I have little social contact as I want with contact with people contact with people contact with people people I like but not enough and feel socially isolated
BASE: Varied as labelled
Respondents aged 16 to 34 are the least likely of all age groups to say they have sufficient social contact. Respondents whose disability limits them a lot are significantly less likely to have sufficient social contact compared to those without a disability.
Figure 190: Social contact by protected characteristics (% sufficient social contact)
All respondents (2744) 84% Female (1350) 86% Male (1292) 83% 65-74 (229) 89% 75-84 (182) 88% 35-44 (379) 86% 85+ (97) 85% 55-64 (299) 85% 45-54 (348) 83% 16-34 (854) 82% No disability (1932) 88% Yes disability - limited a little (474) 81% Yes disability - limited a lot (229) 62% BME (195) 89% White Other (229) 86% White British (2241) 84% All other sexual orientations (134) 85% Heterosexual (2356) 85% Christian (1477) 86% No religion (952) 82% Other religion (162) 82%
BASE: Varied as labelled
Insight Team 153 Bournemouth Opinion Survey 2017
Residents living in East Cliff and Springbourne, Wallisdown and Winton West and Boscombe West are significantly less likely to say they are satisfied with the amount of social contact they have.
Figure 191: Social contact by ward (% sufficient social contact)
Strouden Park (120) 91% Talbot and Branksome Woods (141) 91% Littledown and Iford (131) 90% Westbourne and West Cliff (176) 90% Queen's Park (168) 90% Throop and Muscliff (123) 89% Redhill and Northbourne (138) 87% East Southbourne and Tuckton (142) 86% Winton East (168) 86% Kinson North (135) 85% Moordown (137) 85% Bournemouth Borough (2744) 84% Central (213) 84% West Southbourne (137) 83% Kinson South (138) 79% Boscombe East (157) 79% Boscombe West (157) 77% Wallisdown and Winton West (147) 76% East Cliff and Springbourne (210) 74%
BASE: Varied as labelled
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11.4. Satisfaction with life
Respondents were asked on a scale of one to ten how satisfied they were overall with their life nowadays (where one is not at all satisfied and ten is completely satisfied). Three quarters of residents (75%) rated their life as seven or more which is broadly in line with 2015 when 76% of residents rated their life as seven or more. The proportion of residents rating their life as four or less has decreased from 12% in 2013 to 8% in 2015 and 7% in 2017.
Figure 192: On a scale of 1 to 10, how satisfied are you overall with your life nowadays? (% respondents)
50% 47% 47% 46% 2017 (2740) 45% 2015 (3168) 40% 2013 (1891) 35% 29% 29% 30% 25% 25%
20% 17% 17% 17% 15%
10% 8% 6% 4% 5% 5% 2% 3% 0% 1-2 3-4 5-6 7-8 9-10
BASE: Varied as labelled
Insight Team 155 Bournemouth Opinion Survey 2017
Figure 193: Current life satisfaction by protected characteristics (% rating life as 7-10)
All respondents (2740) 75%
Female (1344) 77% Male (1299) 75%
65-74 (230) 81% 35-44 (378) 81% 16-34 (851) 76% 75-84 (185) 75% 55-64 (299) 74% 45-54 (350) 72% 85+ (93) 70%
No disability (1925) 83% Yes disability - limited a little (479) 63% Yes disability - limited a lot (230) 42%
White British (2238) 77% White Other (228) 72% BME (195) 64%
Heterosexual (2354) 76% All other sexual orientations (136) 69%
No religion (955) 78% Christian (1477) 75% Other religion (164) 74%
BASE: Varied as labelled
Residents with a disability are significantly less likely to be satisfied with their life compared to those without a disability. Over one quarter (28%) of respondents with a disability which limits them a lot rate their lives between one and four compared to 13% of those with a disability which limits them a little and 3% of those with no disability. Respondents from BME backgrounds are significantly less likely to be satisfied with their life compared to white British and other white respondents. However, this is due to more BME respondents rating their lives neutrally (five or six out of ten) rather than negatively (one to four out of ten).
Residents who are unemployed and economically inactive are significantly less satisfied with their lives compared to residents in employment and who are retired. Almost one fifth (19%) of respondents in social housing rate their life between one and four which is significantly higher than those in private rented accommodation (9%) and owner/occupiers (5%).
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Residents living in Talbot and Branksome Woods, Littledown and Iford and Throop and Muscliff are most likely to say they are satisfied with their life nowadays. Residents living in Kinson South and Boscombe West are less likely to say that they are satisfied with their life nowadays.
Figure 194: Current life satisfaction by protected characteristics (% rating life as 7-10)
Talbot and Branksome Woods (140) 90% Littledown and Iford (132) 87% Throop and Muscliff (120) 87% West Southbourne (137) 81% Queen's Park (168) 79% Central (213) 78% Strouden Park (119) 77% Redhill and Northbourne (138) 76% Bournemouth Borough (2740) 75% Moordown (137) 75% East Cliff and Springbourne (206) 75% Westbourne and West Cliff (178) 74% Kinson North (135) 74% East Southbourne and Tuckton (144) 73% Boscombe East (157) 71% Wallisdown and Winton West (146) 69% Winton East (168) 68% Boscombe West (159) 66% Kinson South (139) 62%
BASE: Varied as labelled
Insight Team 157 Bournemouth Opinion Survey 2017
11.5. Healthwatch
Over one in ten respondents (13%) had heard of Healthwatch Dorset before completing the survey. This was a new question introduced in 2017 so no comparative data is available.
Figure 195: Had you heard of Healthwatch Dorset before this survey? (% respondents)
100% 87% 90% 80% 70% 60% 50% 40% 30% 20% 13% 10% 0% Yes No
BASE: All respondents
Respondents aged 16 to 34 are significantly less likely to have heard of Healthwatch compared to all other age groups. Respondents with a disability are significantly more likely than those without a disability to have heard of Healthwatch. BME respondents are significantly more likely to have heard of Healthwatch compared to white British and other white respondents. Christian respondents and those with no religious beliefs are significantly less likely to have heard compared to those with other religious beliefs.
Figure 196: Heard of Healthwatch Dorset by protected characteristics (% heard)
All respondents (2652) 13% Male (1251) 13% Female (1304) 13% 65-74 (223) 18% 75-84 (180) 18% 55-64 (286) 16% 85+ (95) 14% 45-54 (341) 13% 35-44 (373) 12% 16-34 (808) 8% Yes disability - limited a lot (225) 16% Yes disability - limited a little (456) 16% No disability (1871) 11% BME (182) 20% White British (2194) 12% White Other (217) 12% All other sexual orientations (136) 14% Heterosexual (2274) 13% Other religion (138) 23% Christian (1431) 15% No religion (933) 9%
BASE: Varied as labelled
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Residents living in Wallisdown and Winton West are significantly more likely to have heard of Healthwatch compared to Bournemouth residents overall. Queen’s Park residents are significantly less likely to have heard of Healthwatch.
Figure 197: Heard of Healthwatch Dorset by ward area (% heard)
Wallisdown and Winton West (142) 26% Littledown and Iford (128) 17% Strouden Park (117) 16% Throop and Muscliff (120) 16% Winton East (166) 16% Moordown (135) 16% Kinson North (136) 15% Kinson South (128) 14% Bournemouth Borough (2652) 13% Talbot and Branksome Woods (134) 13% West Southbourne (128) 13% Central (201) 12% Boscombe East (156) 11% Westbourne and West Cliff (174) 11% East Cliff and Springbourne (194) 11% Boscombe West (152) 11% Redhill and Northbourne (137) 10% East Southbourne and Tuckton (138) 8% Queen's Park (161) 3%
BASE: Varied as labelled
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12. Appendix 1: Respondent profile 2017
Weighted Unweighted Male 1308 1158 Gender Female 1372 1521 16 - 34 years 857 259 35 - 44 years 381 316 45 - 54 years 354 399 Age 55 - 64 years 301 475 65 - 74 years 233 517 75 - 84 years 189 315 85+ years 100 132 Yes limited a lot 246 376 Disability Yes limited a little 490 638 No 1962 1660 White British 2277 2412 Ethnicity White Other 229 203 BME 195 86 No religion 968 757 Religion Christian 1531 1781 Other religion 166 129 Heterosexual 2381 2400 Sexual Orientation Bisexual, Gay, Lesbian 137 110 Owner / Occupier 1677 1733 Accommodation Renting - Social 263 443 Renting - Private 669 439 In employment 1635 1249 Unemployed 44 42 Employment Retired 606 932 Economically inactive 355 383 None 845 901 One 361 312 Children 17 and under Two 309 254 Three or more 95 89 One 704 760 Adults 18 and over Two 1385 1170 Three or more 260 288
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Weighted Unweighted Boscombe East 165 113 Boscombe West 164 474 Central 215 105 East Cliff & Springbourne 212 120 East Southbourne & Tuckton 148 165 Kinson North 141 119 Kinson South 144 592 Littledown & Iford 139 115 Moordown 142 106 Queen's Park 174 99 Redhill & Northbourne 142 113 Strouden Park 135 102 Talbot & Branksome Woods 147 98 Throop & Muscliff 124 96 Wallisdown & Winton West 153 97 West Southbourne 140 112 Westbourne & West Cliff 185 133 Winton East 170 81
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13. Appendix 2: Table of figures Figure 1: Overall satisfaction 2013-2017 (% positive)...... 3 Figure 2: Overall satisfaction with local area (% respondents) ...... 3 Figure 3: Satisfaction with local area by protected characteristics (% satisfied) ...... 4 Figure 4: Satisfaction with local area by ward (% satisfied) ...... 5 Figure 5: Satisfaction with the way the Council runs things (% respondents) ...... 6 Figure 6: Satisfaction with the Council by protected characteristics (% satisfied) ...... 6 Figure 7: Satisfaction with the Council by ward (% satisfied) ...... 7 Figure 8: Council provides value for money (% respondents) ...... 8 Figure 9: Value for money by protected characteristics (% agree) ...... 9 Figure 10: Council provides value for money by ward (% agree) ...... 10 Figure 11: Most important in making somewhere a good place to live (% selected as one of top five) ...... 11 Figure 12: Most in need of improvement in the local area (% selected as one of top five) .. 12 Figure 13: Most important and most needs improving ...... 21 Figure 14: Council acts on residents’ concerns (% respondents) ...... 23 Figure 15: Acts on residents’ concerns by protected characteristic (% a great deal / a fair amount) ...... 23 Figure 16: Acts on residents’ concerns by ward area (% positive) ...... 24 Figure 17: Trust in the Council (% respondents) ...... 25 Figure 18: Trust in the Council by protected characteristic (% positive) ...... 25 Figure 19: Trust in the Council by ward area (% positive) ...... 26 Figure 20: Which of the following statements comes closest to how you feel about Bournemouth Borough Council? (% respondents) ...... 27 Figure 21: Speaks positively by protected characteristics (% positive) ...... 27 Figure 22: Speaks positively by ward area (% positive) ...... 28 Figure 23: To what extent do you agree or disagree that Bournemouth Borough Council staff treat you fairly and with respect? (% respondents) ...... 29 Figure 24: Treated with fairness and respect by protected characteristics (% agree) ...... 29 Figure 25: Treated with fairness and respect by ward (% agree) ...... 30 Figure 26: To what extent do you agree or disagree that the work of Bournemouth Borough Council is contributing to ‘Building a Better Bournemouth’? (% respondents) . 31 Figure 27: Building a Better Bournemouth by protected characteristics (% agree) ...... 31 Figure 28: Building a Better Bournemouth by ward area (% agree) ...... 32 Figure 29: Satisfaction with Council services (% satisfied) ...... 33 Figure 30: Usage of Council services (% used in the last twelve months) ...... 34 Figure 31: Keeping public land clear of litter and refuse (% respondents) ...... 35 Figure 32: Satisfaction with keeping public land clear of litter and refuse by protected characteristics (% satisfied) ...... 35 Figure 33: Satisfaction with keeping land clear of litter and refuse (% satisfied) ...... 36 Figure 34: Refuse collection (% respondents) ...... 37 Figure 35: Satisfaction with refuse collection by protected characteristics (% satisfied) ...... 37 Figure 36: Satisfaction with refuse collection by ward area (% satisfied) ...... 38 Figure 37: Doorstep recycling (% respondents)...... 39 Figure 38: Satisfaction with doorstep recycling by protected characteristic (% satisfied) .... 40 Figure 39: Satisfaction with doorstep recycling by ward area (% satisfied) ...... 41 Figure 40: Local tips / household waste recycling centres (% respondents) ...... 42 162 Insight Team
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Figure 41: Satisfaction with local tips / household waste recycling centres by protected characteristics (% satisfied) ...... 42 Figure 42: Satisfaction with local tips / household waste recycling centres by ward area (% satisfied) ...... 43 Figure 43: Usage of Local tips/ Household waste recycling centres (% respondents) ...... 44 Figure 44: Usage of Local tips/ Household waste recycling centres by protected characteristic (% used in last 12 months) ...... 44 Figure 45: Usage of Local tips/ Household waste recycling centres by ward area Local transport information (% used in last 12 months) ...... 45 Figure 46: Local transport information (% respondents) ...... 46 Figure 47: Satisfaction with local transport information by protected characteristics (% satisfied) ...... 46 Figure 48: Satisfaction with local transport information by ward area (% satisfied) ...... 47 Figure 49: Local transport information usage (% respondents) ...... 48 Figure 50: Local transport information usage by protected characteristics (% used in last 12 months) ...... 48 Figure 51: Local transport information usage by ward area (% used in last 12 months) ...... 49 Figure 52: Local bus services (% respondents) ...... 50 Figure 53: Satisfaction with local bus services by protected characteristics (% satisfied) ... 50 Figure 54: Satisfaction with bus services (% satisfied) ...... 51 Figure 55: Bus users (% respondents) ...... 52 Figure 56: Bus users by protected characteristics (% used in last 12 months) ...... 52 Figure 57: Use of local bus services by ward area (% used in last 12 months) ...... 53 Figure 58: Satisfaction with sport and leisure facilities (% respondents) ...... 54 Figure 59: Satisfaction with sport and leisure by protected characteristics (% satisfied) ...... 54 Figure 60: Satisfaction with sport and leisure by ward area (% satisfied) ...... 55 Figure 61: Sport and Leisure facilities usage (% respondents) ...... 56 Figure 62: Sport and leisure usage by protected characteristics (% used in last 12 months)56 Figure 63: Sport and leisure usage by ward area (% used in last 12 months) ...... 57 Figure 64: Satisfaction with libraries (% respondents) ...... 58 Figure 65: Satisfaction with libraries by protected characteristics (% satisfied)...... 58 Figure 66: Satisfaction with libraries (% satisfied) ...... 59 Figure 67: Library usage (% respondents) ...... 60 Figure 68: Library usage by protected characteristics (% used in last 12 months) ...... 60 Figure 69: Use of libraries (% used in last 12 months) ...... 61 Figure 70: Satisfaction with museums and galleries (% respondents) ...... 62 Figure 71: Satisfaction with museums and galleries by protected characteristic (% satisfied) ...... 62 Figure 72: Satisfaction with museums and galleries by ward area (% satisfied) ...... 63 Figure 73: Museum and Galleries usage (% respondents) ...... 64 Figure 74: Museum and Galleries usage by protected characteristic (% used within the last year) ...... 64 Figure 75: Museum and Galleries usage by ward area (% used within the last year) ...... 65 Figure 76: Satisfaction with theatres and concert halls (% respondents) ...... 66 Figure 77: Satisfaction with theatres and concert halls by protected characteristics (% satisfied) ...... 66 Figure 78: Satisfaction with theatres and concert halls by ward area (% satisfied) ...... 67 Figure 79: Theatre and concert hall usage (% respondents) ...... 68
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Figure 80: Theatre and concert hall usage by protected characteristics (% used in last 12 months) ...... 68 Figure 81: Theatre and concert hall usage by ward area (% used in last 12 months) ...... 69 Figure 82: Satisfaction with parks and open spaces (% respondents) ...... 70 Figure 83: Satisfaction with parks & open spaces by protected characteristics (% satisfied) ...... 70 Figure 84: Satisfaction with parks & open spaces (% satisfied) ...... 71 Figure 85: Parks & open spaces usage (% respondents) ...... 72 Figure 86: Use of parks and open spaces by protected characteristics (% used within the last 12 months) ...... 72 Figure 87: Use of parks and open spaces (% used within the last 12 months) ...... 73 Figure 88: Satisfaction with seafront (% respondents)...... 74 Figure 89: Satisfaction with seafront by protected characteristics (% satisfied) ...... 74 Figure 90: Satisfaction with seafront by ward area (% satisfied) ...... 75 Figure 91: Seafront usage (% respondents) ...... 76 Figure 92: Seafront usage by protected characteristics (% used within the last year) ...... 76 Figure 93: Seafront usage by ward area (% used within the 12 months) ...... 77 Figure 94: How strongly do you feel you belong to your local area? (% respondents) ...... 78 Figure 95: Sense of belonging to local area by protected characteristics (% positive) ...... 78 Figure 96: Sense of belonging to local area by ward area (% positive) ...... 79 Figure 97: To what extent do you agree or disagree that your local area is a place where people from different ethnic backgrounds get on well together? (% respondents) ...... 80 Figure 98: People from different ethnic backgrounds get on well together by protected characteristics (% agree) ...... 80 Figure 99: People from different ethnic backgrounds get on well together by ward area (% agree) ...... 81 Figure 100: To what extent would you agree or disagree that people in this local area pull together to improve the local area? (% respondents) ...... 82 Figure 101: People in this local area pull together to improve the local area by protected characteristics (% agree) ...... 82 Figure 102: People in this local area pull together to improve the local area by ward area (% agree) ...... 83 Figure 103: In your opinion, are older people in your local area able to get the services and support they need to continue to live at home for as long as they want to? (% respondents) ...... 84 Figure 104: Older people in this local area get the services and support they need to live at home (% positive) ...... 84 Figure 105: Older people in this local area get the services and support they need to live at home by ward area (% positive) ...... 85 Figure 106: How satisfied or dissatisfied are you with your home as a place to live? (% respondents) ...... 86 Figure 107: Satisfaction with your home as a place to live (% satisfied) ...... 86 Figure 108: Satisfaction with your home as a place to live by ward area (% satisfied)...... 87 Figure 109: Overall, about how often over the last 12 months have you given unpaid help to any groups, clubs or organisations? (% respondents) ...... 88 Figure 110: Given unpaid help to any groups, clubs or organisations by protected characteristics (% respondents) ...... 88 164 Insight Team
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Figure 111: Given unpaid help to any groups, clubs or organisations by ward area (% respondents) ...... 89 Figure 112: Would you like to give unpaid help to any groups, clubs or organisations in the future? (% respondents) ...... 90 Figure 113: Would like to give unpaid help in the future (% positive) ...... 90 Figure 114: Would like to give unpaid help in the future by ward area (% positive) ...... 91 Figure 115: Feelings of safety in local area after dark (% respondents) ...... 92 Figure 116: Feel safe after dark by protected characteristics (% feel safe) ...... 92 Figure 117: Feels safe in local area after dark by ward area (% feel safe) ...... 93 Figure 118: Feelings of safety in local area during the day (% respondents) ...... 94 Figure 119: Feels safe during the day by protected characteristics (% feel safe) ...... 94 Figure 120: Feels safe in local area during the day by ward area (% feel safe) ...... 95 Figure 121: Feelings of safety in the home (% respondents) ...... 96 Figure 122: Feelings of safety in the home by protected characteristics (% feel safe) ...... 96 Figure 123: Feelings of safety in the home by ward area (% feel safe) ...... 97 Figure 124: Overall perception of anti-social behaviour (% respondents) ...... 98 Figure 126: High perception of anti-social behaviour by protected characteristics (% respondents - new measure) ...... 99 Figure 127: High perception of anti-social behaviour by protected characteristics (% respondents - old measure) ...... 99 Figure 128: Overall perception of anti-social behaviour by ward area (% with high perception - new measure) ...... 100 Figure 129: Overall perception of anti-social behaviour by ward area (% with high perception - old measure) ...... 101 Figure 125: Perception of anti-social behaviour (% respondents) ...... 102 Figure 130: Perception of noisy neighbours and loud parties (% respondents) ...... 103 Figure 131: Problem with noisy neighbours & loud parties by protected characteristics (% problem) ...... 103 Figure 132: Problem with noisy neighbours & loud parties by ward area (% problem)...... 104 Figure 133: Perception of rubbish or litter lying around (% respondents)...... 105 Figure 134: Problem with rubbish or litter lying around by protected characteristics (% problem) ...... 105 Figure 135: Problem with rubbish and litter lying around by ward area (% problem) ...... 106 Figure 136: Perception of vandalism, graffiti and other deliberate damage (% respondents) ...... 107 Figure 137: Problem with vandalism & graffiti by protected characteristics (% problem) .. 107 Figure 138: Problem with vandalism & graffiti by ward area (% problem) ...... 108 Figure 139: Perception of people using or dealing drugs (% respondents) ...... 109 Figure 140: Problem with people using or dealing drugs by protected characteristics (% problem) ...... 109 Figure 141: Problem with people using or dealing drugs by ward area (% problem) ...... 110 Figure 142: Perception of people being drunk or rowdy in public places (% respondents) ...... 111 Figure 143: Problem with people being drunk or rowdy in public places by protected characteristics (% problem) ...... 111 Figure 144: Problem with drunk & rowdy behaviour in public places by ward area (% problem) ...... 112 Figure 145: Perception of groups hanging around the streets (% respondents) ...... 113
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Figure 146: Problem with groups hanging around the streets by protected characteristics (% problem) ...... 113 Figure 147: Problem with groups hanging around the streets by ward area (% problem) . 114 Figure 148: Perception of abandoned cars (% residents) ...... 115 Figure 149: Problem with abandoned cars by protected characteristics (% problem) ...... 115 Figure 150: Problem with abandoned cars by ward area (% problem) ...... 116 Figure 151: Perception of untidy gardens and other private land (% respondents) ...... 117 Figure 152: Problem with untidy gardens by protected characteristics (% problem) ...... 117 Figure 153: Problem with untidy gardens or other private land by ward area (% problem) ...... 118 Figure 154: Police and public services seek people’s views about ASB and crime issues in your local area (% respondents) ...... 119 Figure 155: Police and public services seek people’s views about ASB and crime issues in your local area by protected characteristics (% agree) ...... 119 Figure 156: Police and public services seek people’s views about ASB and crime issues in your local area by ward area (% agree) ...... 120 Figure 157: Police and public services are successfully dealing with antisocial behaviour and crime issues in your area (% respondents) ...... 121 Figure 158: Police and public services are successfully dealing with antisocial behaviour and crime issues in your area by protected characteristics (% agree) ...... 121 Figure 159: Police and public services are successfully dealing with antisocial behaviour and crime issues in your area by ward area (% agree) ...... 122 Figure 160: Police and public services inform residents how to get involved in tackling crime and disorder in your local area (% respondents) ...... 123 Figure 161: Police and public services inform residents how to get involved in tackling crime and disorder in your local area by protected characteristics (% agree) ...... 123 Figure 162: Police and public services inform residents how to get involved in tackling crime and disorder in your local area by ward area (% agree) ...... 124 Figure 163: Method of contact with the Council (% respondents) ...... 125 Figure 164: Preferred method of contact (% respondents) ...... 130 Figure 165: Information provision (% respondents) ...... 135 Figure 166: Informed about council services and benefits by protected characteristics (% informed) ...... 135 Figure 167: Informed about council services and benefits by ward area (% informed) ...... 136 Figure 168: How do you tend to find out about the latest Council news and decisions? (% respondents) ...... 137 Figure 169: How, if at all, respondents access the internet (% respondents) ...... 139 Figure 170: If you do not use the Council’s website is there a reason why? (% respondents) ...... 140 Figure 171: Bournemouth Borough Council seeks out people’s views on issues and services? (% respondents) ...... 141 Figure 172: Bournemouth Borough Council seeks out people’s views on issues and services by protected characteristics (% positive) ...... 141 Figure 173: Bournemouth Borough Council seeks out people’s views on issues and services by ward area (% positive) ...... 142 Figure 174: Influence decisions in your local area (% respondents) ...... 143 Figure 175: Influence decisions in your local area by protected characteristics (% agree) 143 Figure 176: Influence decisions in your local area by ward area (% agree) ...... 144 166 Insight Team
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Figure 177: Would you like to be more involved in the decisions affecting your local area? (% respondents) ...... 145 Figure 178: Would you like to be more involved in the decisions affecting your local area by protected characteristic (% positive) ...... 145 Figure 179: Would you like to be more involved in the decisions affecting your local area by ward area (% positive) ...... 146 Figure 180: How is your health and wellbeing in general? (% respondents) ...... 147 Figure 181: Health and wellbeing by protected characteristics (% good) ...... 147 Figure 182: Health and wellbeing by ward area (% good) ...... 148 Figure 183: Do you receive support from someone else to help you with your daily life? (% respondents) ...... 149 Figure 184: Support to help with daily life by protected characteristics (% receive support) ...... 149 Figure 185: Support to help with daily life by ward area (% receive support) ...... 150 Figure 186: Do you look after family members, friends, neighbours or others because of a disability or old age? (% respondents) ...... 151 Figure 187: Carers by protected characteristics (% carers) ...... 151 Figure 188: Carers by ward area (% carers) ...... 152 Figure 189: Which of the following statements best describes your social situation? (% respondents) ...... 153 Figure 190: Social contact by protected characteristics (% sufficient social contact) ...... 153 Figure 191: Social contact by ward (% sufficient social contact) ...... 154 Figure 192: On a scale of 1 to 10, how satisfied are you overall with your life nowadays? (% respondents) ...... 155 Figure 193: Current life satisfaction by protected characteristics (% rating life as 7-10) .... 156 Figure 194: Current life satisfaction by protected characteristics (% rating life as 7-10) ... 157 Figure 195: Had you heard of Healthwatch Dorset before this survey? (% respondents) .. 158 Figure 196: Heard of Healthwatch Dorset by protected characteristics (% heard) ...... 158 Figure 197: Heard of Healthwatch Dorset by ward area (% heard) ...... 159
Table 1: Response rate by ward ...... 2 Table 2: Satisfaction with area as a place to live by IMD quartile ...... 5 Table 3: Most important in making somewhere a good place to live ...... 13 Table 4 : Most important in making somewhere a good place to live ...... 14 Table 5: Most important in making somewhere a good place to live by ward area ...... 15 Table 6: Most important in making somewhere a good place to live by ward area ...... 16 Table 7: Needs most improving in the local area ...... 17 Table 8: Needs most improving in the local area ...... 18 Table 9: Needs most improving in the local area by ward area ...... 19 Table 10: Needs most improving in the local area by ward area ...... 20 Table 11: Acts on local concerns by economic activity (% respondents) ...... 24 Table 12: Satisfied with Refuse Collection by protected characteristics (%) ...... 39 Table 13: Satisfaction with sport and leisure facility by IMD (% satisfied) ...... 55 Table 14: Sense of belonging to local area by economic activity (% respondents) ...... 79 Table 15: What methods of contacting the Council have you used to get information or advice? (% respondents) ...... 126
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Table 16: Over the last 12 months, what methods of contacting the Council have you used to report a problem? (% respondents) ...... 127 Table 17: Over the last 12 months, what methods of contacting the Council have you used to apply for a service? (% respondents) ...... 128 Table 18: Over the last 12 months, what methods of contacting the Council have you used to make a one off payment? (% respondents) ...... 129 Table 19: How would you prefer to get information or advice? (% respondents) ...... 131 Table 20: How would you prefer to report a problem or fault? (% respondents) ...... 132 Table 21: How would you prefer to apply for a service? (% respondents) ...... 133 Table 22: How would you prefer to make a payment? (% respondents) ...... 134 Table 23: How do you tend to find out about the latest Council news and decisions? By protected characteristics (% respondents) ...... 138 Table 24: Respondents who do not use the internet by age group (% respondents) ...... 139
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