Bournemouth Opinion Survey 2015 Produced by the Corporate Consultation and Research Team December 2015 Copyright All maps in this report are reproduced from Ordnance Survey material with the permission of Ordnance Survey on behalf of the Controller of Her Majesty’s Stationery Office © Crown Copyright. Unauthorised reproduction infringes Crown copyright and may lead to prosecution or civil proceedings. 100019829 2015 2 Corporate Consultation & Research Bournemouth Opinion Survey 2015 Contents 1. Introduction ........................................................................................................... 1 1.1. Methodology ....................................................................................................... 1 1.2. Results................................................................................................................ 1 2. Overall performance ............................................................................................. 2 2.1. General satisfaction ............................................................................................ 2 2.2. Satisfaction with the local area ............................................................................ 3 2.3. Satisfaction with the way Bournemouth Borough Council runs things ................. 5 2.4. Value for money .................................................................................................. 7 3. Residents’ priorities .............................................................................................. 9 4. Perceptions of the Council ................................................................................. 17 4.1. Seeking out residents’ views ............................................................................. 17 4.2. Acting on residents’ concerns ........................................................................... 19 4.3. Trust in the Council ........................................................................................... 21 4.4. Speaking positively of the Council ..................................................................... 22 4.5. Fair treatment ................................................................................................... 23 4.6. Building a Better Bournemouth ......................................................................... 25 5. Service satisfaction and usage .......................................................................... 26 5.1. Keeping public land clear of litter and refuse ..................................................... 28 5.2. Refuse collection .............................................................................................. 30 5.3. Doorstep recycling ............................................................................................ 32 5.4. Local tips/ household waste recycling centres................................................... 34 5.5. Local transport information ................................................................................ 37 5.6. Local bus services ............................................................................................ 40 5.7. Sport & leisure facilities ..................................................................................... 44 5.8. Libraries ............................................................................................................ 47 5.9. Museums & galleries ......................................................................................... 51 5.10. Theatres & concert halls ................................................................................... 54 5.11. Parks & open spaces ........................................................................................ 56 5.12. Seafront ............................................................................................................ 59 6. Your community .................................................................................................. 62 6.1. People from different ethnic backgrounds get on well together ......................... 63 6.2. Pulling together to improve the local area ......................................................... 65 6.3. Unpaid help ...................................................................................................... 66 6.4. Carers ............................................................................................................... 67 7. Community safety ............................................................................................... 69 7.1. Feeling safe after dark ...................................................................................... 69 7.2. Feeling safe during the day ............................................................................... 71 8. Anti-social behaviour .......................................................................................... 73 8.1. Overall perceptions of anti-social behaviour ...................................................... 73 8.2. Noisy neighbours and loud parties .................................................................... 76 8.3. Rubbish or litter lying around ............................................................................ 78 8.4. Vandalism, graffiti and other deliberate damage ............................................... 80 8.5. People using or dealing drugs ........................................................................... 82 8.6. People being drunk or rowdy in public places ................................................... 84 8.7. Groups hanging around the streets ................................................................... 86 8.8. Untidy gardens and other private land .............................................................. 88 9. Dorset Police ....................................................................................................... 90 10. Contacting the Council ....................................................................................... 92 10.1. Methods of contact ........................................................................................... 92 10.2. Satisfaction with contact ................................................................................... 93 Visiting in person .......................................................................................................... 93 Telephone .................................................................................................................... 94 Website ........................................................................................................................ 94 Email / post / Facebook / Twitter .................................................................................. 95 10.3. Ease of contact ................................................................................................. 95 10.4. Preferred method of contact .............................................................................. 96 11. Communicating with the Council ....................................................................... 97 11.1. Access to the internet ..................................................................................... 101 12. Health and wellbeing ......................................................................................... 104 12.1. Social contact ................................................................................................. 105 12.2. Satisfaction with life ........................................................................................ 107 13. Appendix 1: Respondent profile...................................................................... 111 14. Appendix 2: Table of figures ........................................................................... 113 4 Corporate Consultation & Research Bournemouth Opinion Survey 2015 1. Introduction Bournemouth Borough Council conducted the Bournemouth Opinion Survey in September and October 2015. The results are reported in this document. The survey used a similar questionnaire and methodology to the Place Survey, a statutory survey which was last carried out in 2008 after which time it was no longer mandatory for local authorities to carry out a residents’ survey. No further research of this kind was carried out in Bournemouth until 2012. 1.1. Methodology The Bournemouth Opinion Survey (BOS) 2015 was a paper survey and an option for online completion was offered. The survey was issued on Wednesday 2 September with a reminder on 5 October and closed on Monday 9 November. A total of 8,345 surveys were issued to a randomly selected sample of households. In addition to this a further 3,210 surveys were sent to a sample of residents living in Boscombe West and West Howe. 1.2. Results In total 3,260 responses were received (28%). This represents a good sized sample, large enough to give us a high degree of confidence in the overall findings. On an observed statistic of 50%, a sample size of 3,260 is subject to a maximum standard error of +/-1.7% at the 95% level of confidence. This means that in this scenario, we can be fairly certain that if we had surveyed everyone in the Borough, the actual finding would have been somewhere between 48.3% and 51.7%. As with previous years the survey responses have been weighted by gender, age group, disability, ethnicity and ward area. Figures in this report are presented as a percentage of people who answered the question i.e. excluding ‘don’t know’, ‘not applicable’ and