Bournemouth Opinion Survey 2017 Produced by the Insight Team 2 Insight Team Bournemouth Opinion Survey 2017 Contents 1. Introduction ........................................................................................................... 1 1.1. Methodology ....................................................................................................... 1 1.2. Results................................................................................................................ 1 1.3. Weighting ............................................................................................................ 2 1.4. Benchmarking ..................................................................................................... 2 1.5. Response rate by ward ....................................................................................... 2 2. Overall performance ............................................................................................. 3 2.1. General satisfaction ............................................................................................ 3 2.2. Satisfaction with the local area ............................................................................ 3 2.3. Satisfaction with the way Bournemouth Borough Council runs things ................. 6 2.4. Value for money .................................................................................................. 8 3. Residents’ priorities ............................................................................................ 11 4. Perceptions of the Council ................................................................................. 23 4.1. Acting on residents’ concerns ........................................................................... 23 4.2. Trust in the Council ........................................................................................... 25 4.3. Speaking positively of the Council ..................................................................... 27 4.4. Fair treatment ................................................................................................... 29 4.5. Building a Better Bournemouth ......................................................................... 31 5. Service satisfaction and usage .......................................................................... 33 5.1. Keeping public land clear of litter and refuse ..................................................... 35 5.2. Refuse collection .............................................................................................. 37 5.3. Doorstep recycling ............................................................................................ 39 5.4. Local tips/ household waste recycling centres................................................... 42 5.5. Local Transport Information .............................................................................. 46 5.6. Local bus services ............................................................................................ 50 5.7. Sport & leisure facilities ..................................................................................... 54 5.8. Libraries ............................................................................................................ 58 5.9. Museums & galleries ......................................................................................... 62 5.10. Theatres & concert halls ................................................................................... 66 5.11. Parks & open spaces ........................................................................................ 70 5.12. Seafront ............................................................................................................ 74 6. Your community .................................................................................................. 78 6.1. People from different ethnic backgrounds get on well together ......................... 80 6.2. Pulling together to improve the local area ......................................................... 82 6.3. Services and support for older people ............................................................... 84 6.4. Satisfaction with home ...................................................................................... 86 6.5. Unpaid help ...................................................................................................... 88 7. Community safety ............................................................................................... 92 7.1. Feeling safe after dark ...................................................................................... 92 7.2. Feeling safe during the day ............................................................................... 94 7.3. Safety at home .................................................................................................. 96 8. Anti-social behaviour .......................................................................................... 98 8.1. Overall perceptions of anti-social behaviour ...................................................... 98 8.2. Noisy neighbours and loud parties .................................................................. 103 8.3. Rubbish or litter lying around .......................................................................... 105 8.4. Vandalism, graffiti and other deliberate damage ............................................. 107 8.5. People using or dealing drugs ......................................................................... 109 8.6. People being drunk or rowdy in public places ................................................. 111 8.7. Groups hanging around the streets ................................................................. 113 8.8. Abandoned cars .............................................................................................. 115 8.9. Untidy gardens and other private land ............................................................ 117 8.10. Police and public services ............................................................................... 119 9. Contacting the Council ..................................................................................... 125 9.1. Methods of contact ......................................................................................... 125 9.2. Preferred method of contact ............................................................................ 130 10. Communicating with the Council ..................................................................... 135 10.1. Access to the internet ..................................................................................... 139 10.2. Council website ............................................................................................... 140 11. Local Decision Making ...................................................................................... 141 Health and wellbeing ...................................................................................................... 147 11.1. Support ........................................................................................................... 149 11.2. Carers ............................................................................................................. 151 11.3. Social contact ................................................................................................. 153 11.4. Satisfaction with life ........................................................................................ 155 11.5. Healthwatch .................................................................................................... 158 12. Appendix 1: Respondent profile 2017 ............................................................. 160 13. Appendix 2: Table of figures ........................................................................... 162 4 Insight Team Bournemouth Opinion Survey 2017 1. Introduction Bournemouth Borough Council conducted the Bournemouth Opinion Survey in September and October 2017. The results are reported in this document. The survey used a similar questionnaire and methodology to the Place Survey, a statutory survey which was last carried out in 2008 after which time it was no longer mandatory for local authorities to carry out a residents’ survey. No further research of this kind was carried out in Bournemouth until 2012. The survey has been harmonised with Borough of Poole Shaping Poole survey so that comparisons can be made between the two Councils. 1.1. Methodology The Bournemouth Opinion Survey 2017 was mailed to 6,000 households selected at random from the council’s address database on Tuesday 5 September. Whilst it was a paper survey, respondents had the option to complete it online. A reminder postcard was sent on Tuesday 26 September and the survey was re- administered to those who had not responded on Tuesday 17 October to boost response. The survey fieldwork was due to close on Tuesday 31 October, but forms were accepted up until Monday 6 November as questionnaires were still arriving during the week. In addition to this, a further 3,200 surveys were sent to a sample of residents living in Boscombe West and West Howe. 1.2. Results In total 2,846 responses were received (31%). This represents a very good sized sample, large enough to give us a high degree of confidence over most of the reported findings. For example, if we consider the sample as a whole, it is 95% likely that the true, unknown percentage varies at most by 2 percentage points.