Integrated Urgent Care Service (IUC) HUC Are Taking Over the IUC Service (NHS111/Out of Hours) at 11Am on Monday 1 April
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Integrated Urgent Care service (IUC) HUC are taking over the IUC service (NHS111/Out of Hours) at 11am on Monday 1 April. Extended Access We have agreed a soft launch with CCG colleagues through April to ensure that the transfer is smooth and to help iron out any operational glitches that a full launch might entail. As a result we have taken the decision with CCG colleagues to prioritise delivery of NHS111, development of the CAS service and delivery of primary care out of hours service. This means that during April the plan is to offer in the region of 180 hours of pre-bookable appointments per week (shared out on a weighted capitation basis) and then to deliver the 225 hours plus the April shortfall from May onwards. There will be pre-bookable appointments each day of the week and appointments will be delivered in each locality, though not all sites will be available in April. NEIGHB WEIGH SHARE No. of OUR- LIST TED BATED appointment By Practice F CODE HOOD JAN 19 LIST ON LIST s/ AREA JAN 19 SIZE week Chigwell Medical F81062 BC 8,902 8,520 2.73% 22 Centre Buckhurst Kings Medical Centre F81169 BC 7,560 6,880 2.20% 18 Hill & Palmerston Road Chigwell F81165 BC 4,755 4,143 1.33% 11 Surgery The River Surgery F81216 BC 4,338 3,834 1.23% 10 Abridge Surgery F81184 EO 3,921 4,543 1.45% 12 Epping & High Street Surgery, Ongar F81072 EO 7,098 6,945 2.22% 18 Epping Ongar Health Centre F81049 EO 11,992 13,385 4.28% 35 The Limes Medical F81043 EO 19,970 21,670 6.94% 57 Centre High Road (Loughton F81136 LO 11,372 10,117 3.24% 27 Surgery) Loughton Health Loughton F81048 LO 11,597 10,596 3.39% 28 Centre The Forest Practice F81152 LO 11,312 10,556 3.38% 28 Market Square F81749 WA 13,198 14,882 4.76% 39 Waltham Surgery Abbey Maynard Court F81725 WA 8,409 8,533 2.73% 22 Surgery Addison House F81181 HC 15,489 14,219 4.55% 37 Harlow Surgery Central Barbara Castle Health F81016 HC 5,290 4,883 1.56% 13 Centre Church Langley F81078 HN 12,146 10,066 3.22% 26 Medical Practice Nuffield House F81120 HN 13,439 12,976 4.15% 34 Harlow Surgery North Old Harlow Health F81056 HN 8,905 9,355 2.99% 25 Centre Sydenham House F81619 HN 3,436 3,582 1.15% 9 Surgery Lister Medical Centre F81027 HS 19,359 18,691 5.98% 49 Harlow The Hamilton Practice F81047 HS 10,715 11,069 3.54% 29 South The Ross Practice F81106 HS 10,115 9,893 3.17% 26 Crocus Medical F81015 NU 12,588 11,955 3.83% 31 Practice The Gold Street F81009 NU 10,265 9,954 3.19% 26 Surgery North Uttlesford Newport Surgery F81034 NU 8,477 8,279 2.65% 22 Steeple Bumpstead F81195 NU 2,520 2,521 0.81% 7 Surgery Thaxted Surgery F81131 NU 7,760 8,323 2.66% 22 Angel Lane Surgery F81090 SU 10,394 11,022 3.53% 29 Eden Surgery F81004 SU 9,823 10,049 3.22% 26 South Elsenham Surgery F81111 SU 6,446 6,057 1.94% 16 Uttlesford John Tasker House F81118 SU 14,674 15,141 4.85% 40 Surgery Stansted Surgery F81053 SU 10,171 9,775 3.13% 26 Totals 316,436 312,414 100.00% 820 We can also confirm that as from 1 April any practice that uses more appointments than they have been allocated (see table above) will have appointments in the following week(s) reduced until they are back to their given allocation. Practices that need additional appointments will need to contact HUC on NHS111 option 3. With the soft launch, as appointment capacity increases further allocations of appointments for practices will become available. Any additional capacity will be released on a daily basis at noon. The skill mix of the service ensures that the patient is connected with the most appropriate clinician for their needs. We have also revised the appointment timings and administration time to reflect feedback from local clinicians. Please see the attached documents, which will help you to match the appointment to an available clinician with the relevant skill set. When booking an appointment, please confirm a reason for the appointment and the patient’s preferred contact number within SystmOne or EMIS. For the month of April, in order to maximise clinical capacity, appointments for ear irrigation will not be available. This decision was based on clinical advice. Please do not book ear irrigation appointments as these will need to be cancelled. Appointments for ear irrigation will be provided once the service reaches full capacity. Target Day/ GP Shutdowns If you are taking part in the GP Shutdown on 2 April in West Essex or on any other dates going forward and HUC are providing cover, please ensure you have a clear answer phone message directing patients to call 111. This message should also inform the patient when the surgery re-opens. Website notices From 1 April, we would ask practices to display the below information on their website to signpost patients to the NHS111 service out of hours if they have an urgent medical concern. It is also important patients are aware of the GP Extended Access service offering as well as how to book, cancel and amend appointments. When the surgery is closed If you require urgent medical assistance out of surgery hours please contact NHS111. To get help from NHS111, you can: • call 111 • go to 111.nhs.uk (for people aged 5 and over only) NHS111 is available 24 hours a day, 7 days a week. Calls to this service are free from both landlines and mobiles. Evening and weekend appointments You can now see a GP or another healthcare professional on weekday evenings and weekends. To book an appointment, please call the surgery. To find out more about the service, including the treatment centres where you may be seen, please go to https://hucweb.co.uk/services/gp-extended- access/ If you have booked an evening or weekend appointment in West Essex via your GP surgery and need to cancel or change it, please ring NHS111 and select option 3. .