Newton Lodge Terms & Conditions During Covid-19 Restrictions Please read them carefully and take any appropriate action where required We are so happy to re-open and are really looking forward to welcoming you at Newton Lodge. In line with government guidelines, we have put many new measures into place to follow social distancing and enhanced cleaning measures. We are all having to adapt to a new way of life, but we want you to enjoy your stay with us and will do our very best to make that happen. Please be patient with us as we are a small team, and this is new territory for everyone. Thank you! CLOUD BASED APP - https://newton-lodge.menu.org.uk/ So that you may order food and drinks and even room supplies with the minimum of contact, we have introduced the use of a contactless, order and payment Application. You do not have to download anything - it is simple and user-friendly. We will send a link to the App before your stay, so please look out for this in your emails. Digital Registration - Prior to arrival, can you please: • Complete the Digital Registration Form that will be sent to you prior to arrival and must be with us before you arrive. Should you have any symptoms prior to travel, please do not make your visit. Please read the Guidelines and carry out the virus assessment prior to travel at: https://www.nhsinform.scot/self-help-guides/self-help-guide-coronavirus-covid-19 CHECK IN/ARRIVAL/SOCIAL DISTANCING: • Arrival should be between 4pm and 5pm. This is to ensure we have sufficient time to carry out the additional thorough cleaning and disinfecting that is required, prior to your arrival and to manage meeting and greeting all guests in a reasonable and timely fashion. • Before entering Newton Lodge, please use the automatic hand-sanitiser station positioned at the main door, ring the bell and wait for us to attend to you. • Please be mindful of the social distancing measures and do not congregate by the door if there are other parties waiting. Signage is in place. • Be mindful of social distancing measures when arriving and do not congregate in the entrance hall. Tape/markers/signage are in place. • Hand sanitiser stations are positioned around the building at doorways and we ask that you use them as often as necessary and please continue to wash your hands according to recommended guidelines as often as possible prior to sanitising. YOUR ROOM • Your sanitised key will be left on your bed and your door will be open for your arrival. • Your television remote controls are now in sealed bags for your safety and so that you can still use the TV. Please do not remove them or try to move the TV’s. • Guest information folders, newspapers, magazines and other reading materials will not be available in any of our rooms or public areas. It is all included in this Guide. • For your reassurance, all bedding has been washed in accordance with the guidelines. Mattress, pillow & duvet protectors are all changed on every changeover of guests. AMENITIES & SUPPLIES: Via our cloud-based app, you can order supplies from us for your room should it become necessary. Please go to the section called “Guests”. • Toilet paper • Complimentary beverages and sundries – tea, coffee, sugar, milk, filtered tap water • Hairdryer • Towels (for stays of 3 or more days) • Bin emptying - please place it outside your room door and we will empty it and return it. • All requested supplies will be left outside your room in appropriate bags/containers. CLEANING AND HOUSEKEEPING: All rooms and the premises will be thoroughly cleaned and then disinfected using a “Fogging” machine. The product we are using is called Biosan – a completely natural, advanced antiseptic and disinfectant that kills 99.9% of bacteria. Biosan replicates natural particles created by our own immune system in order to eradicate invasive organisms and fight infection. Whilst we have always adhered to the highest standards of cleanliness, we are adopting further enhancements, especially around the high touch and traffic points in our hotel and regular and robust cleaning will be taking place throughout business hours. Should you see a sign stating that “cleaning is in progress”, please do not enter and wait until we have completed the task. Thank you! To protect our team and to minimise unnecessary contact, we are very sorry, but we will be: • Unable to offer housekeeping services/room refreshing for any stays of up to 3 nights. • Unable to provide an iron, ironing board or laundry services. EMERGENCIES In the unfortunate event that you become ill during your visit, please follow this procedure: • Do not leave your room. • Inform us via the App or email that you are feeling unwell. • We will come to your room and speak to you through the door to document your symptoms. • If you have signal, please call the emergency services on 111 – as you will need to describe your symptoms. If not, we will call them for you from the other side of the door. • Wait for advice before vacating your room. • Should you enter our establishment and become ill, then regretfully you will be liable for all associated costs. These will be room charges and lost revenue. BAR & RESTAURANT – OPEN FROM 5.30PM All necessary measures are being taken to reduce your contact with other guests and have reconfigured our bar and restaurant layout accordingly. This means that unfortunately, we no longer have a lounge area because it was necessary to have an additional dining room to maintain social distancing. We hope you understand. Thank you! Should you wish to sit in the bar, the bar itself is no longer available, but you are welcome to take a table subject to availability. We are also using a cloud-based, online ordering system to enable you to simply choose your options and pay at table. Physical menus are available if required. Should you need to leave the table for any reason, or once you have finished your meal, please use the appropriate exit, following the one-way system in place. Breakfast • Served between 8am & 9am. • Please use the App to order your breakfast the day before your stay and each day that you are staying with us. The menu is available in the section called “Guests”. Lunch • Packed lunches are available and must be ordered in advance the night before using the App, or paper forms are available if required. Afternoon Tea: • Apologies, but this is not currently available. Dinner • Please pre-book your table prior to arrival. • When at table, if you haven’t done so already - Scan the QR code on your table and place your order. Should you require further items, the same process can be followed. • Time slots are currently limited per table, so that we can accommodate all diners in the safest manner possible. • Tables will be set at the correct distance between other tables. • A one-way system will be implemented in our bar & restaurant. There will be separate doors for entrance and exit. This is to avoid disruption and minimise contact with other guests. • Menu choices may be reduced depending on stock availability. • If you require Vegan options, please ensure to pre-order these 24 hours in advance. • The bar and restaurant will close no later than 10.15pm to enable us to perform the required cleaning processes. Thank you. PAYMENT PROCESS: • All stays are payable in advance, online prior to arrival. • Please use our app to order and pay at table. • If necessary, pay with contactless or card payments in our bar/restaurant. • Card machines will be disinfected prior to and after every transaction. • Alternatively, we can allocate any charges incurred during your stay to your room. We will then provide you with an invoice and charge the card we have on file. • We will be unable to accept cash as a means of payment. CHECK-OUT: • Check-out is no later than 10am. • Please drop your room key in our designated drop-box in the entrance hall. • Please be mindful of social distancing when leaving and do not congregate in the entrance hall for a prolonged period. • All charges incurred during your stay unless settled by card payment in our bar/restaurant will be deducted from the card we hold on file. All guests will receive an emailed receipt. We would like to take this opportunity to thank you very much for your understanding and patience whilst this situation is ongoing. If you would like any more information on any of the measures we have put in place, please call or email or, message us on our social media platforms. We look forward to seeing you all soon! PAYMENTS & CANCELLATION POLICY --------------------------------------------------------------------------------------------------------------------- Payment Policy 1-2 Room Bookings: A non-refundable deposit equivalent to the first night’s stay per room booked is required to secure your reservation and we accept payments by credit or debit card. If you have booked a stay for more than one night, the balance of the booking is to be paid 14 days prior to the booking start date. Any balance remaining for your booking and/or any incidentals including food, drinks or alcohol is payable before your departure by debit or credit card. Cancellation & Refund Policy 1-2 Rooms: For any booking, we highly recommend taking out insurance against unforeseen cancellation. For cancellations within one month of the stay, 100% of your payment will be non-refundable. For cancellations outside one month of the stay, a refund of the balance is due apart from in the event of a Force Majeure or Disinclination to Travel – please see below.