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Annual Report 2018/19

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Annual Report 2018/19 Annual Report 2018/19 Communify recognises the traditional owners of the lands on which we live, gather and work and we pay our respects to the Aboriginal Elders – past, present and emerging. We acknowledge the important role that Aboriginal and Torres Strait Islander people continue to have in our community. Communify is committed to being an inclusive organisation. We recognise that we work across diverse communities and welcome and encourage participants from all backgrounds and experiences. We strive to embrace the diversity of people from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, people seeking asylum, refugees and people living with a disability. Communify ABN 65 114 782 948 180 Jubilee Tce, Bardon Qld 4065 P 07 3510 2700 F 07 3366 7845 E [email protected] COVER IMAGE communify.org.au Junior, NDIS participant Contents Our Vision, Mission & Values 2 Chairperson & CEO’s Message 4 Our Programs 6 Feature – Eron’s Story 10 Our Year in Review 12 Feature – Charlie’s Story 20 Strategic Plan 22 Quality Systems & Accreditations 24 Community Spaces 27 Our People 28 Volunteers 31 Organisational Chart 32 Feature – Steve’s Story 34 Our Board 36 Board and Community Committees 38 Finance Report 2018/19 40 Partners & Supporters 44 1 Our Vision A unified, supportive community. Our Mission To strengthen the community’s capacity by responding to the diverse needs and interests of all its members. Our Values Integrity We are committed to a culture of honesty, accountability, transparency and justice. Passionate We are determined to action that improves quality of life and a sense of belonging. Inclusive We advocate for inclusive communities that support participation and access. Creative We are committed to new ways of supporting and engaging. Collaborative We embrace opportunities to build alliances that strengthen our capacity. 2 SUPPORTING OUR COMMUNITY ON ALL SIDES HANDS ON ART School holiday art classes COMMUNIFY ANNUAL REPORT 2018/19 3 Chairperson & CEO’s Message Welcome to our shared concerns for more than 40 years. a framework for the development column for this annual report. This approach is embedded in a and assessment of new business revised version of our Strategic opportunities, new branding, an active While we recognise and work Plan; where we confirm the ongoing investment strategy, and strong within the different roles and relevance of the four pillars of financial performance management. responsibilities of Board Chair Influence, Leadership, High Profile With these strategies and investments, and CEO, we have a common and Sustainable. Communify has managed costs unifying purpose: supporting As an influencer, Communify’s carefully and achieved strong growth our community on all sides. lobbying in a consortium of seven as a brand that resonates in the sector organisations under the name for high quality, innovative provision Asylum Circle was very successful of community support and services. and secured $3.4M over the next As our organisation continues to This financial year commenced two years for a national first program grow in size, complexity and ambition, with preparations for the official to support asylum seekers residing our spirit of innovation and service 40th birthday celebration in September in Queensland. to community remains our central 2018, where we premiered a wonderful mission. We will continue to monitor video on our journey and the people As a leader, we received 2-year and implement strong governance and who have contributed to and benefited funding from the Department of performance frameworks to facilitate from our mission. We ended the Health to deliver and evaluate our this mission. financial year welcoming a new Director dual diagnosis drug and alcohol / Glenys Fisher, with preparations for mental health day rehabilitation We are proud to be active in developing a brand refresh including a new logo program. This was another first – partnerships and collaborations with for the organisation, and a vision to a day program, not residential – others in the sector. This collaborative move forward over the next 40 years for this client group in Queensland. ethos has enabled us to leverage and beyond. relationships with like-minded Our high profile, known and organisations to provide a more holistic Communify understands that trusted by many, has attracted new range of services to our community. we deliver our services in an consumers to Communify to manage environment of evolving policy and and deliver NDIS and Aged Care We give our great appreciation system reforms and expectations. packages. In our efforts to ensure and thanks to the Directors, Board These dynamic demands, coupled future sustainability Communify has Committee external members, with rapidly changing technology and invested and integrated our Client Company Secretary, leadership team, consumer expectations, continue Data, Human Resource and Financial every staff member and each volunteer to create both uncertainty and Management systems to streamline who contributes to the Communify opportunity for us as a provider in evaluation, monitoring, reporting and presented in the words and pictures of the community services sector. billing processes. This Board driven this report. Together, as Board Chair investment has been a key enabler for and CEO we do feel we demonstrate The themes of opportunities and Communify to be a strong player in what a strong leadership relationship uncertainty were the focus of our provision of high quality and value for in action can achieve to support our strategic futures workshop in February money packages. community on all sides! 2019. Working together as Board, CEO and leadership team we embraced a The governance structure of four Board Carolyn Mason – Chairperson future of adaptive and radical change. Committees each with external expert Board of Directors Such change is not new to Communify, members working on specific pillars as we have led the way in developing and success indicators has worked Karen Dare – CEO innovative responses to social effectively. This structure creates Communify 4 SUPPORTING OUR COMMUNITY ON ALL SIDES RECOVERY + DISCOVERY CENTRE SUSTAINABLE HOUSING A Year of $1.3M Highlights 647 FUNDING IN 2019/2020 PEOPLE PLACED IN SECURE + SUSTAINABLE HOUSING HART4000 EMERGENCY RELIEF 1,634 AGED SERVICES 731 CLIENTS SUPPORTED 2,464 PEOPLE HELPED 8,288 CLIENTS 5 YEARS FUNDING TO DELIVER SUPPORT HOURS $50,000 NEW FARM PER YEAR ACROSS BRISBANE NEIGHBOURHOOD CENTRE NDIS PROGRAM $2.2M QUALITY STANDARDS NDIS UPGRADE SUCCESSFULLY ACHIEVED 115 PARTICIPANTS COMMENCING IN 2019 ISO 9001:2015 Pictured (Left To Right) – Carolyn Mason, Karen Dare. COMMUNIFY ANNUAL REPORT 2018/19 5 Our Programs Communify’s programs We are committed to helping people across all life stages and experiences help people to maintain lead an active, healthy and socially connected life. Our Neighbourhood Centres, their independence, connect bring people together for mutual support and offer information and resources to people experiencing: financial hardship, food insecurity, homelessness, to their community, manage addiction, mental ill-health, and challenges associated with chronic illness, their health and lifestyles family relationships, and parenting. and to address the challenges Our aged and community care services support people to manage activities of daily that life can present. living, provide respite for carers and assist people with maintenance and home modifications, enabling people to maintain independence in their home. We provide specialist nursing services, allied health support, and community transport. Our specialist services support people experiencing homelessness, family relationship and parenting issues, challenges associated with mental and physical health, disabilities, and addiction. We provide childcare and practical help for people seeking asylum. We deliver community education, and foster engagement, AGED SERVICES OVER 65S participation, and opportunities to access community spaces, other services and programs that support a rich and inclusive community. Aged Services 1,078 For our older community members helps people to attend medical PERSONAL CARE HOURS maintaining independence and the appointments, shopping facilities and confidence to remain living at home community social activities. Home is achievable when the right services Assist Secure provides information, and supports are in place. With a referral, subsidies and direct support comprehensive suite of services – in relation to safety and security in the which can be adapted as care needs home. We offer subsidised installation 14,445 change and increase – we offer of specialist adaptive technology, TRANSPORT TRIPS personalised services that are ramps, handrails, kitchen and tailored to the individual. bathroom modifications, basic home maintenance as well as home safety Our Community Home Support and security assessments. Our day Programme (CHSP) delivers low respite service, The Paddington Centre, level support including assistance provides health, fitness and social with transport, housework, shopping, 11,723 activities, entertainment, restaurant showering and personal hygiene, home SOCIAL SUPPORT HOURS quality nutritious meals, and access to maintenance and modifications as well nursing services, occupational therapy, as meals, social support, nursing and hairdressing, personal care and therapeutic services. Our programs podiatry. As individual
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