Annual Report 2018/19 Communify recognises the traditional owners of the lands on which we live, gather and work and we pay our respects to the Aboriginal Elders – past, present and emerging. We acknowledge the important role that Aboriginal and Torres Strait Islander people continue to have in our community. Communify is committed to being an inclusive organisation. We recognise that we work across diverse communities and welcome and encourage participants from all backgrounds and experiences. We strive to embrace the diversity of people from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, people seeking asylum, refugees and people living with a disability.
Communify ABN 65 114 782 948
180 Jubilee Tce, Bardon Qld 4065 P 07 3510 2700 F 07 3366 7845 E [email protected] COVER IMAGE communify.org.au Junior, NDIS participant Contents
Our Vision, Mission & Values 2 Chairperson & CEO’s Message 4 Our Programs 6 Feature – Eron’s Story 10 Our Year in Review 12 Feature – Charlie’s Story 20 Strategic Plan 22 Quality Systems & Accreditations 24 Community Spaces 27 Our People 28 Volunteers 31 Organisational Chart 32 Feature – Steve’s Story 34 Our Board 36 Board and Community Committees 38 Finance Report 2018/19 40 Partners & Supporters 44
1 Our Vision
A unified, supportive community.
Our Mission
To strengthen the community’s capacity by responding to the diverse needs and interests of all its members.
Our Values
Integrity We are committed to a culture of honesty, accountability, transparency and justice.
Passionate We are determined to action that improves quality of life and a sense of belonging.
Inclusive We advocate for inclusive communities that support participation and access.
Creative We are committed to new ways of supporting and engaging.
Collaborative We embrace opportunities to build alliances that strengthen our capacity.
2 SUPPORTING OUR COMMUNITY ON ALL SIDES HANDS ON ART School holiday art classes
COMMUNIFY ANNUAL REPORT 2018/19 3 Chairperson & CEO’s Message
Welcome to our shared concerns for more than 40 years. a framework for the development column for this annual report. This approach is embedded in a and assessment of new business revised version of our Strategic opportunities, new branding, an active While we recognise and work Plan; where we confirm the ongoing investment strategy, and strong within the different roles and relevance of the four pillars of financial performance management. responsibilities of Board Chair Influence, Leadership, High Profile With these strategies and investments, and CEO, we have a common and Sustainable. Communify has managed costs unifying purpose: supporting As an influencer, Communify’s carefully and achieved strong growth our community on all sides. lobbying in a consortium of seven as a brand that resonates in the sector organisations under the name for high quality, innovative provision Asylum Circle was very successful of community support and services. and secured $3.4M over the next As our organisation continues to This financial year commenced two years for a national first program grow in size, complexity and ambition, with preparations for the official to support asylum seekers residing our spirit of innovation and service 40th birthday celebration in September in Queensland. to community remains our central 2018, where we premiered a wonderful mission. We will continue to monitor video on our journey and the people As a leader, we received 2-year and implement strong governance and who have contributed to and benefited funding from the Department of performance frameworks to facilitate from our mission. We ended the Health to deliver and evaluate our this mission. financial year welcoming a new Director dual diagnosis drug and alcohol / Glenys Fisher, with preparations for mental health day rehabilitation We are proud to be active in developing a brand refresh including a new logo program. This was another first – partnerships and collaborations with for the organisation, and a vision to a day program, not residential – others in the sector. This collaborative move forward over the next 40 years for this client group in Queensland. ethos has enabled us to leverage and beyond. relationships with like-minded Our high profile, known and organisations to provide a more holistic Communify understands that trusted by many, has attracted new range of services to our community. we deliver our services in an consumers to Communify to manage environment of evolving policy and and deliver NDIS and Aged Care We give our great appreciation system reforms and expectations. packages. In our efforts to ensure and thanks to the Directors, Board These dynamic demands, coupled future sustainability Communify has Committee external members, with rapidly changing technology and invested and integrated our Client Company Secretary, leadership team, consumer expectations, continue Data, Human Resource and Financial every staff member and each volunteer to create both uncertainty and Management systems to streamline who contributes to the Communify opportunity for us as a provider in evaluation, monitoring, reporting and presented in the words and pictures of the community services sector. billing processes. This Board driven this report. Together, as Board Chair investment has been a key enabler for and CEO we do feel we demonstrate The themes of opportunities and Communify to be a strong player in what a strong leadership relationship uncertainty were the focus of our provision of high quality and value for in action can achieve to support our strategic futures workshop in February money packages. community on all sides! 2019. Working together as Board, CEO and leadership team we embraced a The governance structure of four Board Carolyn Mason – Chairperson future of adaptive and radical change. Committees each with external expert Board of Directors Such change is not new to Communify, members working on specific pillars as we have led the way in developing and success indicators has worked Karen Dare – CEO innovative responses to social effectively. This structure creates Communify
4 SUPPORTING OUR COMMUNITY ON ALL SIDES RECOVERY + DISCOVERY CENTRE
SUSTAINABLE HOUSING A Year of $1.3M Highlights 647 FUNDING IN 2019/2020 PEOPLE PLACED IN SECURE + SUSTAINABLE HOUSING HART4000 EMERGENCY RELIEF 1,634 AGED SERVICES 731 CLIENTS SUPPORTED 2,464 PEOPLE HELPED 8,288 CLIENTS 5 YEARS FUNDING TO DELIVER SUPPORT HOURS $50,000 NEW FARM PER YEAR ACROSS BRISBANE NEIGHBOURHOOD CENTRE
NDIS PROGRAM $2.2M QUALITY STANDARDS NDIS UPGRADE SUCCESSFULLY ACHIEVED 115 PARTICIPANTS COMMENCING IN 2019 ISO 9001:2015
Pictured (Left To Right) – Carolyn Mason, Karen Dare.
COMMUNIFY ANNUAL REPORT 2018/19 5 Our Programs
Communify’s programs We are committed to helping people across all life stages and experiences help people to maintain lead an active, healthy and socially connected life. Our Neighbourhood Centres, their independence, connect bring people together for mutual support and offer information and resources to people experiencing: financial hardship, food insecurity, homelessness, to their community, manage addiction, mental ill-health, and challenges associated with chronic illness, their health and lifestyles family relationships, and parenting. and to address the challenges Our aged and community care services support people to manage activities of daily that life can present. living, provide respite for carers and assist people with maintenance and home modifications, enabling people to maintain independence in their home. We provide specialist nursing services, allied health support, and community transport.
Our specialist services support people experiencing homelessness, family relationship and parenting issues, challenges associated with mental and physical health, disabilities, and addiction. We provide childcare and practical help for people seeking asylum. We deliver community education, and foster engagement, AGED SERVICES OVER 65S participation, and opportunities to access community spaces, other services and programs that support a rich and inclusive community.
Aged Services 1,078 For our older community members helps people to attend medical PERSONAL CARE HOURS maintaining independence and the appointments, shopping facilities and confidence to remain living at home community social activities. Home is achievable when the right services Assist Secure provides information, and supports are in place. With a referral, subsidies and direct support comprehensive suite of services – in relation to safety and security in the which can be adapted as care needs home. We offer subsidised installation 14,445 change and increase – we offer of specialist adaptive technology, TRANSPORT TRIPS personalised services that are ramps, handrails, kitchen and tailored to the individual. bathroom modifications, basic home maintenance as well as home safety Our Community Home Support and security assessments. Our day Programme (CHSP) delivers low respite service, The Paddington Centre, level support including assistance provides health, fitness and social with transport, housework, shopping, 11,723 activities, entertainment, restaurant showering and personal hygiene, home SOCIAL SUPPORT HOURS quality nutritious meals, and access to maintenance and modifications as well nursing services, occupational therapy, as meals, social support, nursing and hairdressing, personal care and therapeutic services. Our programs podiatry. As individual requirements for focus on reablement and where assistance change over time, we are possible promote active side by able to deliver increased and complex side participation in activities. 10,667 services under all four levels of the CENTRE-BASED RESPITE HOURS The Community Transport Program, Home Care Package Program, with supported by a team of volunteers, services available seven days a week.
6 SUPPORTING OUR COMMUNITY ON ALL SIDES Community Gardens Neighbourhood CHILDCARE Centres Located at Green Corner in Ashgrove and Kundu Park in Communify’s Neighbourhood Centres Kelvin Grove, our community gardens at Bardon, New Farm and Kelvin Grove CHILDCARE CENTRE are productive and beautiful spaces are vibrant local hubs that create where people share knowledge and 100% OCCUPANCY opportunities for people to come enjoy the produce of their labour. together around shared interests Kundu Park Community Garden and needs, to learn, connect and and New Farm Neighbourhood 35 4 contribute to their community. Centre (until closed for renovations) OVER UNDER They are a safe space and a point host Brisbane City Council’s popular 2 YEARS 2 YEARS of contact for people experiencing composting hubs where local people OF AGE OF AGE difficulties; where our staff provide can recycle household ‘green’ waste a friendly welcome, information, to build nutrients to enrich our soils. referrals and offer a range of social inclusion and skills development Childcare activities. The Neighbourhood Centres differ in offerings at each Our centre creates a nurturing, site, but collectively deliver: access caring environment for all children to computers, shower and laundry and their families. We follow the facilities, food preparation and shared Early Years Learning framework and meals, food and emergency relief, the Queensland Kindergarten Learning No Interest Loans (NILS) and a broad Guidelines to deliver a program and range of community education and the environment that helps children self-help programs. The Centres also develop new skills or practice recently facilitate services from visiting general acquired ones. We believe that practitioners, dieticians, homeopaths children are capable and competent and house a variety of regular clinics, learners. Our program focuses on including the Kombi Clinic (Hep C their strengths and interests and the HOME ASSIST UNDER 65S treatment), the Legal Clinic and a celebration of childhood. With so Centrelink clinic. We also have a range much emphasis now placed on the of Community Spaces which host a ‘preparation’ of children for the next variety of external groups. The New stage of their educational journey Farm Neighbourhood Centre also we deliver a program founded on 3,283 hosts a social enterprise, The Cart, the fundamental belief that we HOURS OF MAINTENANCE which brings our community together must stop pause, reflect and around great coffee and live music; create a space for an experience to drop in, provide a pay-it-forward of childhood that is a time for coffee for another or connect with wonder, discovery and pleasure. other community members. The Cart is an initiative of the Patrons of $11,471 New Farm and is generously OF HOME MODIFICATIONS supported by Merlo Coffee.
COMMUNIFY ANNUAL REPORT 2018/19 7 Our Programs (continued)
MENTAL HEALTH UNDER 65S Mental Health Programs Communify delivers a comprehensive suite of services to support people living with a mental illness. In late 2019, the new Recovery and Discovery Centre PHaMs PiR commenced delivery of an integrated clinical and nonclinical services for people living with severe and complex mental illness. The program provides a range of 36 53 supports and services in partnership with specialist providers. The Personal Helpers and The Queensland PARTICIPANTS Mentors (PHaMs) Community Care Program
The Personal Helpers and Mentors Under the Queensland Community (PHaMs) service continues to provides Care program, we offer in-home and a one on one recovery focused service community access services that for people whose lives are affected by increase people’s capacity to maintain psychosocial disabilities. The program their independence, manage and takes a strengths-based approach, improve their health, and build social assisting people to set personal goals connections. As government programs to improve areas of their life such as and funding arrangements change, we managing everyday tasks, building assist individuals who have previously confidence and social connections, received support under the PHaMs improved living arrangements, and PiR programs, to transition to accessing training and re-entering the National Disability Insurance the workforce. Scheme (NDIS) or to the Recovery and Discovery Centre program. North Brisbane Partners in Recovery (PiR) Springboard
Through North Brisbane Partners in This program is an 18 week SPRINGBOARD PROGRAM Recovery (PiR) we work with people community-based day drug and living with severe and persistent alcohol rehabilitation program mental health issues by co-ordinating for people who have completed the multiple support services required supervised detoxification or are to address their complex care needs stabilised on an opioid replacement 48 and improve their wellbeing. The program. The program has been program works with individuals developed using evidence-based PARTICIPANTS to access clinical and community therapy and harm minimisation services from a range of sectors frameworks and is delivered in including health, housing, drug and two phases; six weeks of group alcohol, income support, education treatment followed by 12 weeks and employment. of counselling, case management 53% and weekly peer support. GRADUATION RATE
8 SUPPORTING OUR COMMUNITY ON ALL SIDES National Disability HART4000 ASYLUM CIRCLE Insurance Scheme (NDIS) Communify’s Homelessness Our Mental Health and Community Care Assessment and Referral Team teams have been supporting people to (HART) works closely with anyone build the evidence for their applications who may be homeless or at risk of to access the NDIS. We are pleased that becoming homeless in Brisbane. 320 many of the people we have supported The team assists with housing PEOPLE ASSISTED have been successful in proving their advocacy and support; so people can THROUGH THE ASYLUM eligibility for the scheme and been get housed and stay housed. We offer CIRCLE CONSORTIUM allocated a package of support. people case coordination and support and help to find sustainable, suitable We deliver a range of NDIS services housing. Our outreach model allows including assistance with support us to work with families in the home co-ordination, plan management, or in other safe places relevant their and a range of support services to a needs. The HART4000 team work with targeted group of NDIS participants. the Intensive Family Support team who can provide support to families Asylum Circle and linking to services that can help Asylum Circle is a collaborative to make a difference. initiative that contributes to the INTENSIVE FAMILY SUPPORT support of people seeking asylum in Brisbane North Brisbane. Asylum Circle enhances Intensive Family pathways for ongoing coordinated Support (IFS) support, facilitates projects and assists IFS is a partnership between with funding options in collaboration 47 Communify and Act for Kids. with other stakeholders in the sector The program provides case FAMILIES ASSISTED with the aim of improving services for management support to families at people seeking asylum. Our intention risk of entering the statutory child is that the resources and expertise protection system. The support of NGOs, church groups, mosques, includes life skills training, practical community volunteers and businesses parenting support, linking to other are utilised more efficiently through a 5,328 agencies and help with addressing collaborative effort. Asylum Circle is issues including domestic violence, SUPPORT HOURS focussed on projects that enable better substance abuse and mental health. service delivery and will refer to other organisations for community advocacy and education. The Asylum Seeker and Refugee Assistance program is an initiative 24 of the Queensland Government. CASES CLOSED WITH MOST NEEDS MET
COMMUNIFY ANNUAL REPORT 2018/19 9 Springboard to Sobriety – Eron’s Story
This is the inspiring story of My name is Eron. I have Bipolar, Since I completed the Springboard someone who turned their life Complex PTSD and have experienced Program in July 2019, I have gained around with the support of issues related to AOD for many years. so much more self-respect, dignity As a result, I was simply existing and direction. I now go to exercise Springboard – a free, six-week rather than living – going to work, classes regularly, attend both support day treatment program for coming home, isolating and being groups and individual AOD counselling people aged 18+ who are consumed more and more by my and I regularly speak to health experiencing difficulties with addiction. My mental, physical, spiritual professionals. alcohol and other drugs (AOD), and emotional health was on a great A true sign of my success is that I’m decline and my admissions to hospital and co-occurring mental now a volunteer with the Springboard were becoming frequent. health problems. Program, which is my chance to give Whilst detoxing with the HADS Unit back by supporting others. at the RBWH, the head nurse strongly I’ve found the staff on the program recommended the Springboard incredibly supportive, knowledgeable Program to me. When I read the flyer and insightful. The variety of lived and spoke to the nurse about it, experiences and tough challenges I felt a great sense of hope. they’ve been through gives them The Springboard Program is structured genuine empathy and understanding. to strengthen both your mental and I’m forever grateful to these very physical wellbeing. Building routines special souls. and meaningful new connections were the two areas which resonated most with me. Developing a healthy routine has really helped me overcome my isolation and I really enjoy making new and healthy connections that keep me motivated and positive.
10 SUPPORTING OUR COMMUNITY ON ALL SIDES “A true sign of my success is that I’m now a volunteer with the Springboard Program, which is my chance to give back by supporting others.” – Eron
COMMUNIFY ANNUAL REPORT 2018/19 11 Our Year in Review
The past 12 months have Aged Care This service delivery model requires seen growth and changes staff to be committed to shift from Our Aged Care provides essential for Communify in a range a ‘doing for’ the client focus to a support to older members of our ‘working with’ style where clients are of areas as we continue to community to ensure they remain empowered, active partners in decision support our community on all healthy and connected. We are seeking making and maintaining safe and well sides. We saw an increase in new ways to engage with people and maintained living. the scope of our Emergency look for innovative activities that will Relief funding through our be interesting, stimulating and fun. Asylum Circle Neighbourhood Centres and Home Care Packages are an area of In 2019, Communify, as lead agency, HART4000 homelessness significant growth for Communify. received $700,000 from Multicultural hub, and began delivering While we are pleased to be delivering Affairs Queensland to deliver targeted targeted Emergency Relief all four levels of Home Care Packages emergency relief to asylum seekers we are careful to ensure that the to asylum seekers. We experiencing great vulnerability due to growth of this service offering is launched our new Mental visa and entitlement changes. People matched by our ability to deliver high Health Hub program with seeking asylum, often have no work quality services by appropriately skilled our consortium partners, rights or income. In partnership with and caring staff. As such our growth St Vincent de Paul, Mercy Families and began undertaking is underpinned with the development and Red Cross we provided case exciting progress towards of assessment tools as well as co-ordination and emergency relief renovations at our New policies and procedures to support support to 310 clients including Farm Neighbourhood Centre 24 hour service delivery and 104 children. Case coordination was and Bardon Childcare sites, considered recruitment of staff who delivered via outreach hubs in Logan, are trained and the ‘right fit’. We are increasing our capacity to Goodna, the Romero Centre at Dutton currently exploring technological serve these communities. Park and Indooroopilly Uniting Church solutions to supporting people’s in- (IUC) hub. home care with a focus on personal safety, falls prevention and assistance The funding from Multicultural Affairs to remain healthy and active at home. Queensland for the Emergency Relief Program (ER) was a first for asylum Our Community Home Support seeker services in Brisbane and was HOME ASSIST OVER 65S Program (CHSP) continues to support initially limited to a 12 month period. people with services designed to assist Communify, in collaboration with other in the early stages of needing in home stakeholders, services and agencies, care and access to their community. advocated for a continuation of the We are members of the Brisbane North program due to ongoing unmet need 5,547 PHN Healthy @ Home consortium of the legacy caseload in Queensland. of aged care partners committed HOURS OF MAINTENANCE As a result, the Queensland to delivering CHSP services with a Government has allocated $3.5M wellness and reablement focus. This funding for the Asylum Seeker and program supports people to identify Refugee Assistance (ASRA) Program needs and goals and assists people for the next two years. We are $129,466 to gain functional capacity through a expanding on the foundations of the range of service responses including OF HOME MODIFICATIONS ER Program and offering extended a tailored exercise program.
12 SUPPORTING OUR COMMUNITY ON ALL SIDES THE PADDINGTON CENTRE Fabric and movement
COMMUNIFY ANNUAL REPORT 2018/19 13 COMMUNITY EVENTS Politics in the Pub, Brisbane Powerhouse
14 SUPPORTING OUR COMMUNITY ON ALL SIDES Our Year in Review (continued)
outreach services in partnership relocated to a temporary site for the of that program but received a with seven other organisations. The duration of the renovations and will groundswell of support and became program seeks to alleviate financial remain fully operational thanks to our an offshoot program supported by hardship and mental distress by dedicated team of staff and volunteers. a Communify, Secondbite and DV focussing on increasing the capacity Connect partnership. Many families and wellbeing of vulnerable Safe Haven New Farm Neighbourhood fleeing domestic violence are housed Enterprise Visa (SHEV) and Temporary Centre Events in crisis accommodation and motels Protection Visa (TPV) holders and their with limited cooking facilities. Having families residing in Queensland. The readymade, restaurant quality Politics in the Pub program provides case coordination nutritious and easy to heat meals and referrals to relevant support Brisbane Powerhouse continues ensures that this group of vulnerable services to empower greater to host our vibrant community people can easily access a meal for independence through employment conversations at Politics at the Pub. themselves and their family. and stronger community connections. Four times a year, a diverse panel of The meals are prepared at The politicians, policy makers, and thought Newmarket (formerly the Newmarket leaders grapple with key contemporary New Farm Bowls Club) kitchen which has a issues facing our community in a Neighbourhood Centre very basic and outdated commercial free public forum. During 2018/2019 kitchen. We successfully applied for During 2019, architects Vokes and audience numbers grew to an average a Dignity First Fund grant through Peters completed the architectural of 300 people. ABC Brisbane’s Rebecca the Department of Housing and and engineering plans for the Levingston joined us as the new Public Works and received $110,000 upgrade at New Farm Neighbourhood regular MC keeping the event a lively to upgrade the kitchen facilities to Centre. This upgrade will provide and entertaining forum to explore ensure that we have a purpose built an additional 193.5m2 of floor area solutions to the issues facing our environment and equipment that to the Neighbourhood Centre. The community. meets food safety standards. The new renovations will update the aging kitchen can also accommodate a team facilities and provide better functional Bouncing Back Handball Festival of up to 20 volunteers working side by spaces for activities, community The Bouncing Back Handball Festival side which will assist us the increase groups and services. Improvements is one of Communify’s largest our meal production and provide the include an increase and upgrade to community outreach events. An active opportunity to stretch out our meal bathrooms and laundry facilities for and positive opportunity to engage distribution to older people living in our Open House program, additional with the broader community and boarding houses in partnership with counselling and treatment rooms, a promote connection, Bouncing Back, BRIC Housing. new commercial grade kitchen, and at the Powerhouse, is a free event for a large multi-use space with access the whole family featuring handball to the forecourt and side gardens. Additional Emergency competitions. The 2019 festival The Planning Minister approved Relief Funding included more than 50 volunteers, our application for an Infrastructure 200 players and 500 spectators. In 2019, we successfully applied to Designation which removed the Department of Social Services for payment of application fees and Chefs Who Care 5-year funding to deliver additional Council infrastructure charges. The emergency relief from our Bardon and Department of Housing is currently Chefs that Care is an initiative that New Farm Neighbourhood Centres and undertaking a procurement process germinated out of our ‘Let’s Eat HART4000. We received $20,000pa for to select a building contractor to Together’ Dignity First Fund project. Brisbane North, $20,000pa for Central undertake the works. We have It was not a funded component
COMMUNIFY ANNUAL REPORT 2018/19 15 Our Year in Review (continued)
and $10,000pa for the western regions (ORT). We presented the outcome to health, addictions, experiences of of Brisbane. Our Neighbourhood report that validated the positive poverty and mental ill-health and are Centres and HART4000 offer recovery results that participants had isolated and marginalised. Communify comprehensive assessment, ease reported from having attended the is prioritising and growing our service of access and immediate response program. We stressed the importance response to this client group. capability to local communities. of looking at new and innovative Communify’s Board of Directors felt Emergency Relief is an important ways of treatment of addictions, with that it was important that we consider gateway to our other support services previous residential and counselling and define who our client group are such as: budgeting and financial services often delivering poor results. in relation to NDIS as we will not have counselling, microfinance and As a result we received $390,000pa the capacity to deliver to the large matched savings initiatives, financial for two years to run a pilot program number of people looking to engage literacy programs, drug and alcohol with a comprehensive evaluation. providers. Communify has always interventions, crisis accommodation, had a strong commitment to support mental health services and family NDIS the most vulnerable people in our support services. community, those who have no family Since 2017, Communify has been an involved in their lives, have ageing approved provider with the National Springboard Pilot parents, have multiple and complex Disability Insurance Scheme (NDIS) needs in relation to health, those who Following on from our successful for a range of service types including live in mental health housing, poverty, Link funding pilot of Springboard, our Support Co-ordination, Life Skills, live with addictions, and are isolated non-residential drug and alcohol day Group Activities, Daily Personal and marginalised. We will continue program developed for people with Activities, Therapeutic Supports to prioritise this group in our NDIS dual diagnosis of mental health and and Plan Management. Three of program. addiction, we met with Health Minister, Communify’s programs, funded by Dr Steven Miles to provide him with the State and Federal Governments, an overview of the program. We rolled in to the NDIS during the Recovery and highlighted that the program was transition phase which ended in June Discovery Centre co-designed in consultation with the 2019. These include Department of Communify together with our Royal Brisbane Hospital Drug (Detox) Communities funded Community consortium partners Toowong Private service and had been funded for the Care and the Department of Social Hospital, Brisbane Youth Service, last 18 months by the Metro North Services funded Partners in Recovery Open Minds Headspace, Eating Hospital and Health Leading Innovation and Personal Helpers and Mentors Disorders Queensland and Wesley through Networking and Knowledge programs. The new individualised Mission received funding from the funding and Communify’s own funds. funding, under NDIS, represents Brisbane North Primary Health This consumer focused day treatment a significant shift for our service Network to deliver the Mental Health program provides access to a suite delivery model which in the past has Hub through a Hub and Spoke model, of evidence based service options, seen us deliver a small amount of for the Royal Brisbane Hospital region. targeting relapse prevention, aftercare, prescribed services to a large cohort of The Recovery and Discovery Centre mental, physical and oral health, life clients. Under the NDIS we will deliver delivers clinical and non-clinical skills and reintegration, offering a significant client directed hours to a (psychosocial) services for people specialised and practical alternative smaller number of individuals. This with severe mental illness. The aim to residential based rehabilitation for includes people who have: no family of the hubs is to support people with clients who are stabilised post detox involved in their lives, ageing parents, severe mental illness to live well in the and/or on opioid replacement therapy multiple and complex needs in relation community, access integrated clinical
16 SUPPORTING OUR COMMUNITY ON ALL SIDES COMMUNIFY OUTINGS Always an adventure!
COMMUNIFY ANNUAL REPORT 2018/19 17 COMMUNIFY CHILDCARE Staff and children
18 SUPPORTING OUR COMMUNITY ON ALL SIDES Our Year in Review (continued)
and nonclinical services matched to 65th birthday – directly challenging our efforts to become a culturally their level of need and to achieve their the immense but erroneous shift in competent, inclusive organisation, recovery goals. The service provides perception from being a purposeful, ensuring the services and supports mental health nursing, psychosocial valued member of society to the we provide are accessible to a support and therapeutic programs. idea that we are suddenly a retiree, diverse community. We believe We will work with shared referral, or a burdensome elderly person that becoming a more diverse, assessment, care planning, transition with little further to add to society. culturally competent organisation planning, outcome measurement tools Addressing the themes of Live, Learn, will increase effectiveness, credibility and processes to ensure that we have Work and Play, the CRC Longevity and transparency by expanding our consistency and quality across the focuses on the nexus of individuals, capacity to create impact in the multi-agencies. community, industry, and society, development and implementation of to ensure older Australians have a programs, to provide resources and Childcare Upgrade bright, productive and fulfilling future. support, to influence public policy, and The CRC Longevity will stimulate to advocate for the needs of a diverse We commissioned Wallace Architects and inform policy change and the local community. to undertake drawings to upgrade creation and commercialisation of new The committee consists of staff, the outdoor roof coverage of our products and services to support older volunteers, clients, carers and childcare centre, upgrade and increase Australians in fulfilling their aspirations relevant stakeholders from external the downstairs toilet facilities and for healthy, active and productive lives. organisations. incorporate stairs and a new deck adjacent to the centre to extend our Diversity and Inclusion Hands on Art play area. With such a small space we Steering Committee endeavour to utilise every opportunity The community arts program has to provide a safe, welcoming and Communify has established continued to thrive this year, with inspiring space for our children and a committee to assist in the programs including art classes for families. We are also in desperate need development of a Diversity and children and adults, community events of additional toilets for our growing Inclusion Plan. Our vision is for such as the Chrome Street Festival, number of staff so this upgrade will Communify to be a diverse and Parking Day and a program to ‘Shine allow us to provide an additional two culturally competent organisation, a Light’ on Child Protection Week that bathrooms. We anticipate the work capable of serving people and their included lantern kits and workshops will commence in late 2019. families in an increasingly diverse, attracting participants from across multicultural society. Our Corporate the state. Hands on Art also hosted CRC Longevity team, Management teams and staff ‘Incubator’, a program for young artists are composed of individuals who are that culminated in a group exhibition Communify has been invited to join representative of the diversity that with one lucky young artist taking the bid for the proposed Longevity exists in the communities they serve. away an artist in residence prize at Cooperative Research Centre (CRC). Our advocacy, programs, services, and the Paddington Substation. The CRC Longevity brings private supports are relevant and accessible and public organisations together to persons of different races, ethnicity to challenge the assumptions of and other dimensions of diversity. traditional ageing models through world-class applied research and We believe we need a more explicit, innovation. The CRC Longevity will integrated, strategic, organisation- disrupt the current assumptions wide approach to our inclusion and about how our life changes from our diversity efforts. This Plan will support
COMMUNIFY ANNUAL REPORT 2018/19 19 “I couldn’t be much happier than I am.”
– Charlie (pictured above left)
20 SUPPORTING OUR COMMUNITY ON ALL SIDES Connection & Inclusion – Charlie’s Story
Charlie was living in an inner “I’m originally from Nambour on the own place so quickly – it’s nice, it’s city boarding house and had Sunshine Coast. safe, and it’s properly liveable. It has made such a huge difference, not only recently been robbed of his A little while ago, I was living in a to my life but to my family’s lives too. bank card and other important boarding house in New Farm. It was My sister and my sons are so much a pretty rough place. Plenty of my items. Our HART4000 team happier for me. worked with the Aged Care belongings had been stolen, and there team to help Charlie move were fights breaking out all the time. Since then, I’ve also become a I had gotten used to living there – regular participant with Communify’s into a new, safe apartment I had just accepted it. ‘Friday Funday’ social activity group. and to connect him with a Just recently we went to the But when my sons came to visit me, range of social activities. XXXX Brewery in Milton for a nice they refused to accept it. They couldn’t lunch and a historical tour. In all my understand how I could stay there. years in Brisbane, I’ve never been They would tell me, ‘that’s not you, Dad, through the brewery. It was fascinating being in there like that.’ Maybe they to learn how they used to generate were right. They thought that I was just their electricity from the old tramways. going to shrivel up and die in a place like that – well, I wasn’t going to let I absolutely love the outings. I’ve that happen! pretty well got everything I need with my new home, but the outings I never took much notice of contribute to a sense of moving Communify to begin with. Eventually, forward with my life. I get to meet though, I made a time to see them at new people, learn new things, and their New Farm Neighbourhood Centre. share memorable moments. They were able to connect me with the right resources and get me into my I’d just like to heap my praise on very own apartment in Windsor. Communify staff – I admire and appreciate the way they take their I was amazed at how much job to heart. I couldn’t be much Communify were able to help me with happier than I am.” my housing situation. I just couldn’t believe that I was able to secure my
COMMUNIFY ANNUAL REPORT 2018/19 21 STRATEGIC PILLARS Strategic Plan Key Success Factors
1 2 OUR INFLUENCE LEADERSHIP We will influence policy We will be an innovative VISION and programs for social leader in providing flexible What we hope for: engagement and advocacy community based integrated A unified, supportive to bring about positive social and networked support. change and inclusion. community.
OUR WE WILL: WE WILL: MISSION Strategically partner and position Champion contemporary, integrated Communify for greater social and networked service models. Why we are here: impact. Exemplify service delivery under To strengthen Support innovation, service these models. the community’s development and system reform Continue to build Communify’s capacity by that leads to improved client service offerings based on these responding to the outcomes. models. diverse needs and Pro-actively support inclusive practices to ensure Communify interest of its is responsive to all community ACHIEVEMENTS: members. members. Communify has secured 2-year Provide leadership in raising funding from the Qld. Department community awareness and of Health to deliver and evaluate OUR understanding of issues for Springboard, the new dual diagnosis vulnerable people and families. mental health and addiction day VALUES rehabilitation program.
How we will work: ACHIEVEMENTS: Integrity, Communify has led an advocacy Passion, campaign around the needs Inclusiveness, of asylum seekers residing in Creativity, Queensland which has seen the State Government provide $3.4M Collaboration. in funds to support emergency relief, and assistance to access employment, housing, legal, and health needs over the next two years.
22 SUPPORTING OUR COMMUNITY ON ALL SIDES STRATEGIC PILLARS Key Success Factors
3 4 HIGH PROFILE SUSTAINABLE ENABLERS We will be recognised for We will remain sustainable excellence as a creator and in changing times by Retain a high facilitator of quality services growing and diversifying performance valuing our relationships our financial resources and team by investing and networks. embracing new investment opportunities. in people inspired and aligned to our vision. WE WILL: WE WILL:
Continue developing Communify’s Maximise funding by securing brand and image, promoting existing investment from new and existing Implement services and roll out of new services. sources and creating innovative transparent and Develop and implement partnerships. robust business communication plans to promote Develop a strategic investment plan development changes in geographic coverage, including investment in new assets processes and partnerships and service delivery and re-investment of existing assets models. that look to achieve strong capital reporting. Enhance communications and growth and long-term targets. engagement with stakeholders to Develop a sustainable business Employ robust establish credible and supportive model that builds an income stream relationships. from a diversification of sectors systems, delivery including government, business, methods and philanthropic sectors and individuals accountabilities. ACHIEVEMENTS: including user-pays. The Communify has been the organisation of choice in the new ACHIEVEMENTS: consumer directed Aged Care Package and NDIS programs Communify have developed a delivering individualised care strategic investment plan that to over 200 people. identifies revenue projections, A commitment to a brand refresh in future equity targets, investment 2019-2020 will reflect our innovative and re-investment of existing service response and ensure our assets. We have also seen an voice is clear and that we remain increase of $3.6M revenue in the well placed in the competitive last financial year. service provision environment.
COMMUNIFY ANNUAL REPORT 2018/19 23 Quality Systems and Accreditations
The guiding approach To enable this, we have adopted We continue to monitor operations to Quality across the innovative strategies to facilitate and practice against each of organisation is embracing staff and volunteer participation in these Standards through cycles quality monitoring and continuous of accreditation at various points the responsibility for quality improvement activities. This has throughout the year. practice in everything we do. included program-led approaches Building upon the strong and robust to undertaking self-assessments We encourage all people to Quality Management System that has against the various Quality Standards integrate quality management been embedded into Communify over that we align our operations to. into the way they work and recent years, our focus this year has By taking ownership of these been reviewing and aligning our policy promote its application processes within their roles, program framework to new Quality Standards as a method for continual staff and volunteers are better able and industry reform priorities. We are improvement within their to demonstrate that they know, investing in a number of continuous areas of responsibility. understand and apply the Standards improvement projects to strengthen requirements in their day-to-day work. our approaches to: To date we have successfully achieved: Actively encouraging participants ISO 9001:2015 in our programs, and the broader community, to share feedback and Human Service Quality Standards complaints with us National Disability Insurance Ensuring that the information we Scheme Approved Provider collect about people is handled Registration (August 2018) with the highest standards of Approved as a Provider under the security and sensitivity Aged Care Act 1997 Maintaining and further embedding Accreditation against the Home a strong risk management Care Standards (April 2016) and framework interim review against new Aged Maintaining a rigorous Clinical Care Quality Standards Governance Framework at all levels Certificate Tier 3 Housing of the organisation
Childcare Service “Overall Rating Offering a safe and welcoming Exceeding National Quality environment for people from Standard” diverse backgrounds, for community members as well as our staff and volunteers
QUALITY SYSTEMS Brian announces ISO9001 certification
24 SUPPORTING OUR COMMUNITY ON ALL SIDES THE EXCHANGE International Women’s Day
COMMUNIFY ANNUAL REPORT 2018/19 25 THE PADDINGTON CENTRE Sip and Paint evenings
26 SUPPORTING OUR COMMUNITY ON ALL SIDES Community Spaces
Every day of the week our Venue Management Statistics 19 halls and meeting rooms host a breathtaking variety of Purpose/Activity Annual Bookings No. of Attendees events, classes, support groups Exhibitions or Performances 59 1,180 and activities presented by Art, Music, Dance, Drama 3,089 46,335 over 1,100 venue hirers. These spaces provide opportunities Children’s Activities 867 13,005 for people to get together, Events and Celebrations 117 8,775 sing, dance, talk, learn, plan Health and Fitness 2,101 42,020 and even, on one rare occasion get engaged to be married! Mental Health 267 2,136 Self Help 677 6,770 From children’s dance classes, bookclubs to self-help groups Seniors Activities 106 1,590 we’ve got something for just Social Groups/Meetings 355 7,100 about everyone. We are proud Spiritual and Religious 393 15,720 of our partnerships with our venue owners and especially Training and Education 751 11,265 Brisbane City Council who Community 1,805 27,075 work closely with us to offer Total 10,587 182,971 these safe, accessible and affordable spaces for hire.
Venue Hirer Testimonials
COMMUNITY SPACES “The Woolloongabba Substation was amazing! I hope we can be back in there soon with another vibrant event. This space should be used more as its in such a great 1,126 spot and adds to Brisbane culture!” UNIQUE VENUE HIRERS “As we were visiting Brisbane, this offered us an ideal way to have a rehearsal space.” 10,587 “Great price for venues and as a not-for-profit group we really appreciate this.” ACTIVITY BOOKINGS
COMMUNIFY ANNUAL REPORT 2018/19 27 Our People
Communify has continued Most importantly, we are prioritising staff across the organisation to build a high performing effective staff recruitment and staff are committed to a high level of service delivery and standards. workforce throughout the year. development to help our service capability. We are competing for We ensure that staff are fully This has been driven by strong talent due to the sector growth and inducted and kept abreast of quality leadership underpinned by this presents us with the challenge and customer service. We have shared values and culture. of attracting enough quality workers. done this by preparing staff with a In order to meet our Specifically, we have sustained 46 new lot of communication about what operational responsibilities positions in 2018/19 with the highest Communify expects, and what this we are facing significant growth being 70% of these positions means for them delivering these services face to face. The principle change management as the created in the NDIS service. is to ensure the language from First and foremost we endeavour to human services sector is the standards is understood and recruit the right people by using a facing workforce challenges, articulated by all our staff. and these challenges values-based recruitment process. Our support workers are our biggest With a great staff retention rate of become our challenges. cohort, plus they are our contact point 86% we attribute this to our culture. with our customers, so we are focused With a generous professional on value alignment between our development budget, individuals and workers and our core organisational teams experience person centred values. This is followed through with training based on skill improvement our staff development programs that and personal development. aim to build a talent pool that is more Finally, we love to celebrate great and more aligned with our values. practice, particularly great customer It’s a two way conversation though, service. This is acknowledged so we listen to our staff, respond formally through a monthly award accordingly and ensure the system, communicated to all staff conversation is ongoing. This is and volunteers through our intranet done in many ways, such as staff and email messages. Peers recognise surveys, emails, newsletters, social peers and customers recognise our staff and volunteers. One standout media, anonymous suggestion tools customer’s feedback was celebrated and information sessions to name and awarded to our outstanding a few. Technology has enabled this volunteer who donates 2-3 days per communication to be more effective week to our Transport Service as a broadly across the organisation. driver. A client mentioned that getting Not just our office based staff but transport with us helps him to feel COMMUNIFY’S EMPLOYEES also our support workers receive relaxed when accessing medical timely messages and emails along appointments which he cannot say with follow-ups and reminders due to the same for when travelling by taxi. smart phones and software capability. Celebrating these great customer 86% At Communify we have embedded service moments is a celebration Practice Standards across all of our of value aligned performance plus STAFF RETENTION RATE services into our daily practice and acknowledgement to the individual culture. We feel that it is important that staff members and their teams.
28 SUPPORTING OUR COMMUNITY ON ALL SIDES RECOVERY + DISCOVERY CENTRE Art therapy session
COMMUNIFY ANNUAL REPORT 2018/19 29 Leah is a proud Trawlwoolway woman from Burnie, Tasmania. She is a cultural educator who loves to tell traditional stories and spiritual narratives of Aboriginal culture and traditions. She has a particular love of working with children and enjoys seeing their faces light up as they learn about stories of Creation. She tells a meaningful story about how birds got their colours and why the naughty crow remained black. These stories have a moral message that speaks to all of us. Leah works at the Paddington Centre as a Support Worker (and now does story telling for our older participants), performs Aboriginal Storytelling at Childcare, sits on the Diversity Committee and is completing her Certificate IV in Leisure & Health.
30 SUPPORTING OUR COMMUNITY ON ALL SIDES Volunteers
We are grateful to the Volunteer Week Survey Results 230 volunteers who collectively contributed almost 24,000 hours of their “(I like the) variety of people you meet and how interesting time to help Communify to and varied their lives have been. They all contribute to make deliver services and support a good community.” to our community.
This year we have implemented “Every week I have at least one client who praises the dedicated software to services that Communify offers and how difficult things manage the recruitment, would be without the services they use.” communications and compliance of our volunteer “We as a family have volunteered for various organisations workforce, a system that also but the love, respect and importance that has been given assists us to ensure volunteers to us at Communify is incomparable. We appreciate the are matched to roles to meet beautiful balance that Communify strikes through the their interests and talents. professional code of conduct and the personal warmth.”
“It’s the little things like someone saying ... there should be more people like you in the world.”
“I have made incredibly lovely friends with clients and other (volunteer) drivers.”
“I have had people write back to us that they were successful VOLUNTEERS in finding a job (after attending Job Club).” Free Range Library
93% 30% 95% 100%
Rated their volunteer Said they choose to Said they volunteer to Felt appreciated by their experience as good volunteer to ‘give back’. make social connections. team and Communify. or excellent.
COMMUNIFY ANNUAL REPORT 2018/19 31 Community Programs Manager
Mental Health + Organisational Chart Disability Services Manager
Aged Services Diversity + Inclusion Manager Committee
Multicultural Asylum Circle Programs Reference Group
Board of Chief Executive Directors Officer
Strategic Community Chief Financial Development Development Officer Committee
Communications New Programs Chief Information Committee + Pilots Officer
Finance, Audit + Community Human Resources Risk Committee Spaces Manager
Investment Quality Manager Committee
Community Engagement Coordinator
32 SUPPORTING OUR COMMUNITY ON ALL SIDES HART4000 Neighbourhood Intensive Homelessness Centres Family Support
Springboard Recovery + Queensland NDIS Drug + Alcohol Discovery Centre Community Care Recovery
In Home Home Care The Paddington Home Assist Secure Services Packages Centre
Community Asylum Circle Transport
“Communify is a unique Finance Housing Portfolio organisation in the human services sector in that they have been able to hold true Information Technology to their values in how the organisation operates.
Keeping community in the Childcare Administration heart with compassion and kindness whilst also negotiating funding requirements and the need for growth to meet demands of services. They manage a very good balance.”
Marketing + – Brad, Communify staff member Communications
COMMUNIFY ANNUAL REPORT 2018/19 33 Recovery and Discovery – Steve’s Story
Steve* grew up in an “I ran away from home at the age of My experience with the Pantry abusive family, and the 12. Eventually I carved out a life for provided a much-needed social spectre of childhood trauma myself as a family man, a surfer and confidence boost and acted as a successful songwriter with a band a springboard into several other has haunted him for much that toured the world for a number Communify programs. It helped to of his tumultuous adult life. of years. However, things started to establish a new trajectory for my life Now a proud father and unravel with the breakdown of an defined by commitment, consistency, grandfather, he has found abusive relationship and an escalating connection and compassion. a sense of stability and drug addiction, culminating in a three- Everything I’ve done with Communify, commitment through year stint in Woodford Jail for drug- I’ve committed to and followed through. related offences. his participation in I didn’t know I could do that. I now Communify programs. Although I have some good stories have healthier routines, a stronger to tell whilst behind bars – including sense of resilience, and ultimately a setting up a poetry group and a life which seems more worth living. surprise visit to the nearby Woodford I function better. I can love more freely. Folk Festival – my experience there My procrastination has gone away … left me mentally broken. I continued I feel more hopeful and empowered.” to struggle with deep-seated feelings of self-loathing, and suicide became Steve is a well-known, respected a very real possibility. participant and contributor with Communify and the Recovery and But in a testament to the resilience Discovery Centre. He remains that exists inside all of us, I pushed committed to being a loving, useful through. I can sit with my past now member of his family and community. without being disturbed by it though I’m still quite fragile – I’m 65 years old, and still dealing with my childhood – but that’s OK now.
After finally seeing some positive results in psychotherapy, a friend of mine invited me along to The Pantry, Communify’s weekly food relief service. This was a turning point. It was not just about the food, the Pantry was a space and opportunity for safe, genuine, non-judgmental social interaction.
34 SUPPORTING OUR COMMUNITY ON ALL SIDES * Name changed for this story. “Being involved with Communify makes me feel like I am a worthwhile human being and I didn’t know that before.” – Steve
COMMUNIFY ANNUAL REPORT 2018/19 35 Our Board
Carolyn Mason – Janet Marshall Judith Hunt Chairperson BOARD MEMBER SINCE 2008 BOARD MEMBER SINCE 2012
BOARD MEMBER SINCE 2011 B SC (AES), GDURP, IAP2 ASSOCIATE MEMBER OF THE CHARTERED INSTITUTE OF B ECONOMICS, B ARTS 1ST CLASS HONOURS Janet has a long history of voluntary MANAGEMENT ACCOUNTANTS (CIMA) (SOCIOLOGY), FELLOW OF THE AICD, service in community organisations NATIONAL FELLOW OF THE INSTITUTE Judith works with disability service OF PUBLIC ADMINISTRATION AUSTRALIA such as The National Trust of provider, Synapse, as their Chief Queensland, Planning Institute Carolyn is a consultant working Financial Officer. She is an Associate of Australia and the Queensland with clients in areas of leadership, Member of the Chartered Institute of Conservation Council. Janet is an change management, relationship Management Accountants (CIMA) and urban and regional planner and is management and policy and strategy. has over 20 years post qualification currently in a senior leadership role She brings over 30 years of practical experience. knowledge and experience from in a private company. Janet Prior to working for Synapse, Judith holding senior to CEO level positions in contributes property and business worked for 10 years in the not-for-profit government in areas including housing, leadership skills to the Board. sector, including four years within employment and training, women’s social and affordable housing, and policy, health and residential tenancies. four years in the healthcare industry Carolyn brings governance and in Australia. Originally from the United company director skills having been a Kingdom, Judith also has experience director on several government boards in the hospitality, manufacturing and and the Board of an NGO working public utilities industries. against domestic violence.
BOARD MEMBERS 2018/19 Left To Right – Karen Dare, Carolyn Mason, Glenys Fisher, Andrew Kolb, Kent Maddock, Tania Kearsley, Judith Hunt. Absent – Peter Tran and Bea Duffield.
36 SUPPORTING OUR COMMUNITY ON ALL SIDES Bea Duffield Kent Maddock Glenys Fisher
BOARD MEMBER SINCE 2013 BOARD MEMBER SINCE 2014 BOARD MEMBER SINCE 2019
B SC (HONS), DR. PHILOSOPHY, DIP BUSINESS B ARTS (UQ), GRAD DIP IN BUSINESS BA, LLB (HONS), GRAD DIP IND REL, MANAGEMENT, CERT ADV MANAGEMENT, ADMINISTRATION (QUT), AICD COURSES GRAD DIP LEGAL PRAC, FIML GRAD DIP CHANGE MANAGEMENT, FOR NOT-FOR-PROFIT DIRECTORS DIP OF PROJECT MANAGEMENT, IN DUTIES & RESPONSIBILITIES, Glenys is Brisbane-born and bred and ADV DIP TESOL, GOVERNANCE FOUNDATIONS FINANCE & STRATEGY & RISK has lived in Auchenflower for more FOR NOT-FOR-PROFIT DIRECTORS than 20 years. Her professional career Kent has lived in Milton and New was in the field of employment and Bea has worked as a scientist, and has Farm for more than 20 years enjoying industrial relations and she holds had various roles in government policy, the social mixtures and community in-depth knowledge of both the public project management, communications, spirit of the inner suburbs. He has and private sectors. people training and development, been the President of the New organisational advisor in governance Farm Neighbourhood Centre and In her role as a Tribunal Member, and strategy development and guided the amalgamation of the Glenys travelled the State examining business improvement advisor. Bea centre with Communify in 2014. the work performed by community presently undertakes assignments Kent’s professional career has been services employees as part of a with the Australian international aid as a senior public servant and an case to re-evaluate their wages. This program and Engineers Without organisational consultant. allowed her to engage with an array of Borders focusing on small business community organisations, understand development and social enterprise Andrew Kolb the funding issues and meet many of capacity building in Vietnam, Jordan, the hardworking people employed in Cambodia, Indonesia, Sri Lanka, PNG, BOARD MEMBER SINCE 2017 this challenging and rewarding sector.
Tonga and Fiji. B INFORMATION TECHNOLOGY, Glenys has completed the Company CERT MARKETING Directors’ course and has previously Peter Tran Andrew is a communication and served as a board member with two advertising digital strategy expert with significant educational institutions, BOARD MEMBER SINCE 2014 over 10 years experience working including QUT. She is excited to be B BUSINESS (ACCOUNTING) / B LAWS, with top tier clients in a number of part of this dynamic community CA — CHARTERED ACCOUNTANT organisation and having the different facets of digital including opportunity to contribute to its Peter is a partner in a mid-sized website, CRM, social, data, content strategic development. Brisbane accounting firm. He has and digital creative. Andrew is Strategy specialist financial knowledge and skill Director at VLMY&R Brisbane and across a broad spectrum of tax and has worked in Sydney and Brisbane Tania Kearsley advisory matters and works across a with clients including Lion Breweries COMPANY SECRETARY SINCE 2013 range of industries and professional Commonwealth Bank, Coca-Cola, areas. Peter served on the New Farm B LAWS (HONS), MASTER OF LAWS (QUT), Foot Locker, Air Asia, Qld Govt and MASTER OF BIOETHICS (MONASH), Neighbourhood Centre’s Management TAFE Qld, he is passionate about GRAD DIP OF APPLIED CORPORATE Committee prior to its merger with developing digital solutions to real GOVERNANCE, MEMBER GOVERNANCE INSTITUTE OF AUSTRALIA Communify. business challenges. Tania practiced as a lawyer for more than 20 years before she launched her business that provides independent company secretary and corporate governance services to the not- for-profit sector. Tania provides ongoing support to the Board/CEO on governance and compliance issues.
COMMUNIFY ANNUAL REPORT 2018/19 37 Board and Community Committees
Communications Finance, Audit and Strategic Development Committee Risk Committee Advisory Committee
The Communications Committee The Finance, Audit and Risk The Strategic Development Advisory assists the board with developing and Committee assists the board with Committee assists the Board with delivering a communications strategy. the oversight and review of financial oversight and review of the Region The committee’s expert members reporting, risk management, internal Coverage Plan, the development of a contribute to recommendations control, external auditor independence framework and models of community on branding and key marketing and performance and compliance integrated services and aligning activities. This year the team has with laws and regulations. Communify’s service offerings to reviewed Communify’s branding consumer directed care. Peter Tran (Chair) and is overseeing the roll out of Carolyn Mason Kent Maddock (Chair) a refreshed branding and website. Judith Hunt Janet Marshall Andrew Kolb (Chair) Beatrice Duffield David Cant Kylie Carde Amita Laroiya Val Ferdinands Phil Nobay Dai Gwynne-Jones Albert Daniels (part year)
COMMUNICATIONS COMMITTEE Left to Right – Dai Gwynne-Jones, Phil Nobay, Kylie Carde, Andrew Kolb
38 SUPPORTING OUR COMMUNITY ON ALL SIDES Communify’s committees are made up of small groups of industry experts assigned to focus on a particular task or area such as finance and investments, strategic developments or communications.
Investment Committee Asylum Circle Diversity and Inclusion Committee Reference Group The Investment Committee The Diversity and Inclusion Committee is makes recommendations to the The Asylum Circle Reference an advisory group of staff, volunteers and Board in respect of an investment Group provides advice and community members that aims to develop management program for recommendations to the project a Diversity and Inclusion plan and Action Communify. The Committee makes team to ensure Asylum Circle Plan for Communify. The Committee works recommendations to the Board decisions, plans and activities towards ensuring Communify embeds inclusive on the investment management are based on sound, transparent practice across all aspects of it’s recruitment, program and monitors and unbiased analysis of best practice. operations, policies and procedures. reviews the investment policy The Group also works to create Amy Della-Torre Leah Willoughby and reserves fund policy. The trust in the community and (Chair, staff) (staff) Committee monitors performance volunteer sector, government Christern Aponsu Shallon Yi (staff) and provides advice and guidance and people in new and emerging (staff) Victoria Judd (staff) on Communify’s investments. communities. Emily Dare (staff) Dennis Kahuria Beatrice Duffield (Chair) Lisa Siganto (Chair) Kelly Sciacca (staff) Ged Farmer Janet Marshall Fiona Jackson Miranda Woods John McLean Carolyn Mason Adele Rice (staff) Markus Ryan Angelo Toscano Jamila Padhee
ASYLUM CIRCLE REFERENCE GROUP Left to Right – Fiona Jackson, Mandy Cox (staff), Karen Dare (staff), Adele Rice, Anne Hilton (staff), Jamila Padhee, Lisa Siganto (Chair)
COMMUNIFY ANNUAL REPORT 2018/19 39 Finance Report 2018/19
Continuous-improvement Within the 2018/19 year we were Our main source of income comes projects in our client able to increase services delivered to from contracts with State and Federal management database, our aged care clients by significantly government agencies enabling increasing the support of our clients us to effectively support the local accounting software, payroll within their own home. Communify community. Communify also receives and HR support systems have is a successful provider of Home generous help through donations, delivered quality improvements. Care Packages. This has enabled us philanthropy, the New Farm Patrons Our information systems to deliver a wide range of aged care and Champions. Fostering new provide accurate up-to-date services to our senior community relationships and collaborations information to guide us within members, allowing them to reside with like-minded individuals and a rapidly changing environment. independently in their own homes organisations has allowed us to for longer including personal care, both develop existing programs and nursing, allied health and clinical provide exciting new services to our services, help with housework, meals community, including successful and food preparation, transport, programs focused on drug and alcohol shopping, social support and treatment, people seeking asylum and planned respite. employment, and those living with Younger Onset Dementia. We have increased our services to clients with a disability by establishing Communify continues to provide Communify with the National affordable social housing with our Disability Insurance Agency (NDIA) units at Red Hill and our apartments as a service provider within the at Lutwyche. We have also arranged National Disability Insurance Scheme and manage a large unit complex in (NDIS). Communify’s NDIS team has Bardon which enables us to provide experienced a period of rapid growth accommodation for a group of to meet client needs. asylum seekers.
We provided an increased level of emergency relief to clients in financial crisis under a program offering financial wellbeing and capability. Agreements were completed during the year to commence extensive renovations of our New Farm Neighbourhood Centre. We commenced a new and substantially increased service to asylum seekers in collaboration with a group of other like-minded service providers. We renewed arrangements to increase the support we have delivered within our highly successful Springboard program.
40 SUPPORTING OUR COMMUNITY ON ALL SIDES Financial Statement 2018/19
2018/19 2017/18 What income did we receive? $,000 $,000 – from Operating Grants 11,408 7,828 – from Capital Grants – 138 – from providing Childcare services 441 410 – from Donations, Grants, and Philanthropy 186 182 – from Venue Hire services 333 321 – from all other sources 783 803 TOTAL INCOME 13,151 9,682
What expenses did we have? $,000 $,000 – to pay our employees 7,373 6,471 – to provide support to our clients 3,150 1,136 – to pay for housing and property costs 198 293 – to recognise depreciation of assets 345 296 – to recognise loss on sale of property – 127 – to support our administration 1,069 734 – to insure our people, property, and services 100 93 – to operate our motor vehicles 93 100 TOTAL EXPENSES 12,328 9,250
What we own $,000 $,000 – cash and amounts invested 6,064 4,849 – amounts owed to us 194 66 – other current assets 180 128 – property, vehicles, equipment, and software 5,912 6,063 OUR TOTAL ASSETS 12,350 11,106
What we owe $,000 $,000 – amounts we owe to suppliers 1,231 838 – entitlements of our employees 490 459 OUR TOTAL LIABILITIES 1,721 1,297 OUR TOTAL NET ASSETS 10,629 9,809
COMMUNIFY ANNUAL REPORT 2018/19 41 Finance Report 2018/19 (continued)
Revenue and Other Income
SOURCE $ 2019 $ 2018 $ 2017 $ 2016 $ 2015 Capital grants – 137,600 716,800 – Childcare/Playgroup income 441,256 409,942 381,069 362,808 366,615 Client contributions 297,168 374,065 300,724 312,229 284,649 Dividends and distributions 28,457 – – – – Donations 97,121 34,707 217,747 70,041 64,443 Home Care package 1,414,596 458,756 – – – Housing income 114,029 108,104 72,242 97,812 123,578 Interest income 73,681 92,635 90,883 99,905 98,970 NDIS 1,159,021 1,391 – – – Operating grants, consortia & partnerships 8,834,056 7,368,499 7,571,926 6,903,223 6,790,309 Philanthropic and Social Enterprise income 88,896 147,442 – – – Venue hire income 333,417 321,194 311,946 273,808 228,886 Other income 269,268 227,519 299,481 144,059 156,287 TOTAL 13,150,966 9,681,854 9,962,818 8,263,885 8,113,737
Funding Split
4,000,000 2019 2018 2017 3,500,000 2016 2015 3,000,000 2014 2013
2,500,000
2,000,000
1,500,000
1,000,000
500,000
0 Fed Govt State Govt NDIS Home Care Grants Commerce Misc Donations Interest Capital
42 SUPPORTING OUR COMMUNITY ON ALL SIDES NDIS Junior, an NDIS participant
Income Sources 1% Housing 1% Donations 5% 1% Interest Commerce 5% Misc
17% Other Grants
27% Federal Government
11% Home Care
9% NDIS 23% State Government
Investment in Community
5% Vulnerable & Disadvantaged
11% Multicultural Programs & Refugees 5% Community Development
47% 4% Caring for the Aged Childcare
9% Homelessness Prevention & Housing
19% Disability & Mental Health Services
COMMUNIFY ANNUAL REPORT 2018/19 43 Partners and Supporters
There are many DONORS & OUR PARTNERS Mental Health Hub Asylum Circle CHAMPIONS supporters of ACT for Kids Brisbane Youth Service Burnie Brae Aether Brewing Brisbane Domestic Eating Disorders MDA Communify who Australian Violence Service Queensland QPASTT Labor Party – contribute funds, Burnie Brae Open Minds RAILS Baroona Branch volunteer hours Centacare Toowong Private Red Cross Banneton Bakery Hospital DV Connect Romero Centre/Mercy and generous Calibre Beer Wesley Mission Good Shepherd World Wellness Group donations as well Catholic Religious Microfinance Australia Qld as organisations Headspace Under 1 Roof Partners Cox Family New Farm Neighbourhood Lang Park PCYC Queensland Shelter (lead) Centre Health Clinic that we work Fruity Capers Meals on Wheels BRIC Housing Adele Hamilton closely with to Grill’d Local Matters Stafford Brisbane Housing Program Axis Physiotherapy deliver services Micah Projects Company Harcourts Foundation Dorelle Thompson and activities to National Australia Bank Brisbane Youth Service Dietician Lions Club Bardon Open Minds Churches of Christ Dr Debbie Carroll our community. Lions Club New Farm Oz Harvest Footprints Kombi Clinic lululemon Qld Health GP Oral Mission Australia Praxis Physiotherapy Mongrel Bar Health Service QUINH Sharon Jones Mums for Refugees SecondBite Rotary Club of Homeopath FUNDERS Order of St Lazarus Wesley Mission Fortitude Valley Australian Federal Patrons of New Farm 3rd Space HART4000 Brokerage Government Peace Through Justice OUR CONSORTIA ACT for Kids Brisbane City Council Group (Western suburbs BUDDIES Primary Health — PiR Anglicare Homelessness Brisbane North Primary ecumenical) Services for Women Health Network Rotary Club Ithaca Healthy @ Home Brisbane North Primary Health Network (lead) and Children Gambling Community Rotary Club New Farm ADA Australia Aftercare Brisbane Youth Service Benefit undF Saccharomyces All About Living Kyabra Community Queensland Government Beer Café Footprints Aurous Association Queensland Mental Scomodo Voce Singers Institute of Urban Ballycara OzCare South Brisbane Health Commission Indigenous Health Scratch Bar Bolton Clarke Men’s Hostel Mental Illness Siganto Family Brisbane North Primary Fellowship of Qld Zillmere Family Foundation Health Network Accommodation NEAMI Sisters of Mercy Burnie Brae Open Minds Zero Fox Carers Queensland HART4000 MOUs Richmond These are some of our Centacare Fellowship Qld INCH major donors, individuals Co.As.It Mangrove Housing have not been included COTA Qld Transport Consortia QSTARS to protect their privacy. Footprints Salvation Army – We would like to thank St Johns Community Pindari all our donors who GOC Care Transport (lead) collectively have raised Institute for Urban Burnie Brae $121,000 to support Indigenous Health Centacare our work. Jubilee Community Care
Leading Age Services Dementia Respite Australia Consortia Metro North Hospital Centacare (lead) and Health Service Alzheimer’s Australia, Nundah Activity Centre Qld, YOD Key Worker Wesley Mission Program
44 SUPPORTING OUR COMMUNITY ON ALL SIDES Thank you for your ongoing support and for helping us to support our community on all sides.
MATES Christ Church Milton McGrath Real Estate Queensland Alliance TAFE Brisbane Access Arts Compass Housing McPhee Lawyers for Mental Health The Bakeologists All About Fruit Dello Mano Medfin Queensland Performing The Cove Arts Centre Allianz Digital Media Research Men’s Shed Spring Hill The Gap Laughter Club Queensland Alzheimer’s Australia Digivan The Gap State Mental Illness Shakespeare Ensemble AMPARO Advocacy Dressed for Success Fellowship of Victoria High School Queensland University The Gap State Anglicare Homeless Emmanuel Uniting Merlo of Technology Services for Women Church Primary School Metro North Rainworth State School and Families Empyrean Lighting Dental Clinic The Gap Uniting Church Ray White Ashgrove Apex EPIC — Employment Midas Service Centre The Munroe Centre Ray White New Farm Ashgrove Bowls Club Federal Loves Refugees Ashgrove The Night Café Raynors Meats Ashgrove State School Forde Physio Mission Australia Thousand Island Redbourne Referrals Dressing Ashgrove West Fortitude Valley Missionbeat Refugee & Immigration Uniting Church Chamber of Commerce Uniting Care Community Mobile Rehab Legal Service ATG Building Group Uniting Church Friends of Bardon Mount St Michaels Rivercity Family Church West Ashgrove Australian Catering Transitional School Accommodation Riverlife Village Church Australian Catholic Mt Nebo State School University Gabba Business Roma House Vine Restaurant Multicultural Association Romero Centre Australian Hearing Van Development Assoc. Volunteering Qld Givit Rotary Club Brisbane Baking Mums of My Village News Western Echo New Farm Going for a Song Choir Planetarium Nappy Collective Westside News Rotary Club New Farm Bank St Kindy Good Samaritans Workstation New Farm Bowls Club RSPCA Bardon Anglican Church Greater Brisbane Youth Outreach Service Hoarding and Squalor New Farm Cinemas Bardon Bakehouse Salvos Legal (YOS) Strategies Group New Farm District Bardon Physio Samford Support Zillmere Family Griffith University Historical Society Network Bardon State School Accommodation Harmony Place New Farm State School Samford Valley Steiner Program Basic Rights Qld Hilder Road State School New Hope Church School Beacon Strategies Holy Spirit School New Way Community Sandbag ASYLUM CIRCLE Bedford Park Homemaker The Valley Chapel Scomodo Voce Singers RESEARCH PARTNERS Stakeholders Committee Hope Church Newmarket Community Scouts New Farm Dr Kate Murray – Pre-schooling Centre School of Psychology & Blue Care Red Hill IGA New Farm SCT Logistics Nudojo Counselling, Faculty of Inala Community House Share the Dignity BRASS Network Health QUT INCH Housing Nundah Community Southbank Insurance BRIC Housing Dr Maryanne Theobald Health Brokers Brisbane Boys Grammar Indooroopilly – School of Early Uniting Church Ozcare St John Ambulance Brisbane Girls Grammar Childhood & Inclusive Innercity Interagency Payne Rd State School (Qld) Education, Faculty of Brisbane Housing Peer Sing in West End St John’s Wood Education QUT Company Ithaca State School The Gap Parish Dr Amanda McFadden Brisbane Powerhouse Jeays Street Centre Piccabeen Community Centre St Josephs Primary – Early Childhood & Keperra Sanctuary Brisbane Tree Experts School Inclusive Education, Kombi Clinic Pindari Brisbane Youth Service St Michaels and Faculty of Education PPP Parenting Brook Red LawRight All Angels QUT Probus Club Paddington Brumby’s — Red Hill Lions Club New Farm St Vincent de Paul Probus Club Paddington Bunnings Stafford, Lions Clubs Bardon Conference Tennerife Living Here Cush Project Activate QUT Stafford Meals Caxton Legal Service Partners QCOSS on Wheels CBRE Asset Loud and Clear Choir Qld Fire and Emergency Street Level Services Centre Mallow Sustainability Services Suited to Success Chessmates Marist College Ashgrove QPASTT Sun and Earth Organics
COMMUNIFY ANNUAL REPORT 2018/19 45 Our Funders
Communify ABN 65 114 782 948
180 Jubilee Tce, Bardon Qld 4065 P 07 3510 2700 F 07 3366 7845 E [email protected] communify.org.au