Business Analyst Number of Staff 2 FTE Employer ACS State & Local Solutions, Inc

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

RFP Requirement Staff Information Work Location ACS office space within 15 miles of DGS Annex Hours Per Week Begins 13th week after project start date 40 hour work week/life of project Description of Works on assignments that are moderately difficult, requiring judgment in resolving Qualifications for the issues or in making recommendations. Role Normally receives little instruction on daily work, general instructions on newly introduced assignments. Typically requires a minimum of two to four years of related experience. High School Diploma or equivalency required. Previous Help Desk/Call Center experience preferred. Previous Child Support related experience is a plus. Lot 5 Project Reports to the Implementation Lead. Responsibilities Staffs the PACSES help desk as required by the Commonwealth. Serves as a Help Desk Team Lead. Responds to PACSES issues and questions from counties and other PACSES users. Serves as the central point of contact for all application maintenance and modification incidents. Logs incidents and questions received into the identified Contractor incident tracking tool for routing to an appropriate specialist. Maintains accurate and timely information in the identified Contractor incident tracking tool. Coordinates with the Manager around county communications to communicate global system issues. Creates productivity reports as directed by the Commonwealth. Follows all established PMO policies and standards. Title: Business Analyst Number of Staff 2 FTE Employer ACS State & Local Solutions, Inc. Work Location ACS office space within 15 miles of DGS Annex Hours Per Week Begins 9th week after project start date 40 hour work week/life of project Description of A seasoned, experienced professional with a full understanding of area of Qualifications for the specialization; resolves a wide range of issues in creative ways. Role Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.

Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise. Normally receives little instruction on day-to-day work, general instructions on new assignments. College degree preferred, but will substitute experience. Previous Child Support related experience preferred.

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

RFP Requirement Staff Information Knowledge of Pennsylvania Child Support is a plus. Lot 5 Project Reports to the Modification and Enhancements Lead. Responsibilities Researches maintenance incidents to determine incident resolution and documents resolution for users and Commonwealth. Researches application issues to identify issue resolution. Facilitate issue resolution meetings. Researches work orders to identify all design requirements. Facilitate design requirement meetings. Document discussions in Meeting Minutes. Complete Requirements Analysis documents and deliverables. Completes requirements documents and deliverables. Facilitate JAD sessions to communicate requirement Designs and obtain Commonwealth buy-in. Document discussions in Meeting Minutes. Finalize Requirement Design documents and deliverables. Completes all Requirements System Documentation deliverables. Works with the development tracks to complete data incidents. Completes all assignments within established deadlines. Notify Team Lead immediately if any deadline will not be met and provide detailed information as to why. Presents Team Lead with completed work for QA review distribution approval and works with Team Lead to determine how work should be presented for QA review approval. Participates in Issue Resolution meetings. Works with Team Lead to develop test strategy documents to highlight any special testing requirements for maintenance and modification work orders. Supports deliverables and activities. Follows all established project and DPW policies and standards. Performs other tasks as directed by the Contractor. Follows all established PMO policies and standards. Title: Business Analyst Number of Staff 2 FTE Employer Protech Solutions, Inc. Work Location ACS office space within 15 miles of DGS Annex Hours Per Week Begins 9th week after project start date 40 hour work week/life of project Description of A seasoned, experienced professional with a full understanding of area of Qualifications for the specialization; resolves a wide range of issues in creative ways. Role Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

RFP Requirement Staff Information Previous Child Support related experience preferred. Knowledge of Pennsylvania Child Support is a plus. Lot 5 Project Reports to the Modification and Enhancements Lead. Responsibilities Researches maintenance incidents to determine incident resolution and documents resolution for users and Commonwealth. Researches application issues to identify issue resolution. Facilitate issue resolution meetings. Researches work orders to identify all design requirements. Facilitate design requirement meetings. Document discussions in Meeting Minutes. Complete Requirements Analysis documents and deliverables. Completes requirements documents and deliverables. Facilitate JAD sessions to communicate requirement Designs and obtain Commonwealth buy-in. Document discussions in Meeting Minutes. Finalize Requirement Design documents and deliverables. Completes all Requirements System Documentation deliverables. Works with the development tracks to complete data incidents. Completes all assignments within established deadlines. Notify Team Lead immediately if any deadline will not be met and provide detailed information as to why. Presents Team Lead with completed work for QA review distribution approval and works with Team Lead to determine how work should be presented for QA review approval. Participates in Issue Resolution meetings. Works with Team Lead to develop test strategy documents to highlight any special testing requirements for maintenance and modification work orders. Supports deliverables and activities. Follows all established project and DPW policies and standards. Performs other tasks as directed by the Contractor. Follows all established PMO policies and standards. Title: Tester Number of Staff 2 FTE Employer Grinnell Appreciative Consulting, LLC Work Location ACS office space within 15 miles of DGS Annex Hours Per Week Begins 13th week after project start date 40 hour work week/life of project Description of Has substantial understanding of the job and applies knowledge and skills to Qualifications for the complete a wide range of tasks. Role Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Normally receives little instruction on daily work, general instructions on newly introduced assignments. Previous testing experience preferred. Previous Child Support related experience preferred, but not required. Knowledge of Pennsylvania Child Support a plus. Lot 5 Project Reports to the Modification and Enhancements Lead. Responsibilities Reviews all associated system documentation, deliverable documentation, meeting minutes, etc. for assigned testing activities.

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

RFP Requirement Staff Information Researches maintenance incidents and modification work orders to determine testing strategy plan. Documents a testing strategy plan for users and Commonwealth staff. Works with development Track members and Track Leads to determine testing requirements for each assigned testing activity. Coordinates with other teams and Lot vendors to identify all other testing considerations requirements. Completes and documents testing scripts that cover all testing requirements for testing assignments. Completes thorough testing activities for all testing assignments. Documents all testing activities and testing results. Documents all incidents identified while completing testing activities. Follows up on the resolution of identified incidents. Completes regression testing as appropriate and document all activities in test scripts and test results. Completes all assignments within established deadlines. Notify Track Lead immediately if any deadline will not be met and provide detailed information as to why. Conducts testing walkthroughs as requested.

The ACS Team brings together substantial qualifications, skills, knowledge, and experience to perform all requirements for the Child Support Enforcement IT Consulting Services project. This diverse team of experts combines staff from ACS and our subcontractors to provide not only PACSES-specific expertise, but also leverages knowledge and experience from other child support enforcement system implementations and operations to bring best practices and lessons learned from other states. In addition to experience with IT services and other health and human services programs, each team member has a solid track record of working cooperatively with government agency staff and other vendors to successfully accomplish a client’s goals and requirements.

Under the leadership of the Project Management Team, the ACS Team will provide the full range of consultative services to help define, plan, and implement strategic, business, and operational change to assist DPW in the successful completion of the Child Support Enforcement IT Consulting Services project.

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

8.2 Resumes

REQUIREMENT: RFP Section II, p. II-8 B. Resumes. In addition to assessing the experience of specific individuals, DPW will consider the resumes as a key indicator of the Offeror’s understanding of the skills required for each essential staffing area. The resumes for each of all proposed Key Staff shall not exceed three (3) pages. The Offeror must include the specific skills and knowledge of each of the Key Staff that will enable them to successfully complete the requirements of the respective Lot(s) in this RFP. The resumes of all Key Staff proposed must include: a. Name and job title; b. Experience in health and human services program management, system design, transfer, modification, development, implementation and operations with explicit descriptions of duties and accomplishments; c. Relevant education, qualifications, and training, including college degrees, dates, and institution name and location; d. Experience with the requirements listed in the respective Lot(s) of the RFP. For the Child Support Enforcement IT Consulting Services project, ACS has assembled a proven and experienced project team with the necessary skills to partner with the DPW to deliver on its project goals.

Our proposed key personnel offer extensive, hands-on experience with PACSES and other child support enforcement systems, as well as extensive knowledge and experience in government programs and IT services. Their extensive experience makes them well-qualified to successfully complete the requirements of the Child Support Enforcement IT Consulting Services project.

As requested, we include a resume for the following key personnel, which demonstrates their experience, skills, and knowledge:

Bill Thurman, Project Manager Tim Reedy, Application Support Services Lead Lillian Arundel, Quality Assurance Manager Barbara Anderson, Strategy & Business Planning Lead Diane Nicklaus, Implementation Lead Patrick O’Malley, Modification and Enhancements Lead Jennifer Destafano, Subject Matter Expert Penny Bowling, Subject Matter Expert Lois Helms, Subject Matter Expert Vinod Menon, Subject Matter Expert Giphimon Sebastian, Subject Matter Expert

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

WILLIAM THURMAN – PROJECT MANAGER

SUMMARY OF QUALIFICATIONS

40 years experience working with state and local governments and operating, managing health and human services programs and applications 28 years experience in IT services, including systems integration, systems development and ongoing support and maintenance of government human services systems 28 years experience in project management, including developing and managing to project work plans, scope management, subcontractor management, and quality improvement 5 years experience with Child Support Enforcement Systems, including upgrading the District of Columbia’s system to get federal certification 3 years direct experience with the design of the current PASCES system

PROFESSIONAL EXPERIENCE

ACS, State & Local Solutions, Inc., Elkridge, MD 11/2006 – Present Senior Systems Development Manager, MD CHESSIE Project (SACWIS) 01/2008 – Present Works closely with senior executives in Maryland Department of Human Resources (DHR) to review ongoing progress and determine future needs and strategic direction of the system Served as engagement manager for the MD CHESSIE Project, directing a team of 25 managers and consultants Oversees ongoing maintenance and operations, and incorporating $15 million dollars in system enhancements Developed and implemented a new payment processing and accounting module Accomplishments: Completed a flawless hosting transition from IBM to ACS without issues or problems Introduced new methodologies and procedures to enhance group performance and increase client satisfaction Completed a systems upgrade moving to PowerBuilder 11.2 and EA Server 6.2 Led project successfully to system acceptance and use by DHR to manage the state’s child welfare program Project Director, Massachusetts BEACON Project 11/2006 – 11/2007 Oversaw the development and implementation of the Massachusetts Department of Transitional Assistance’s automated eligibility systems replatform, BEACON 3 Directed and managed a team of 14 onsite and 64 offsite consultants and developers Instituted processes and procedures to guide the development effort and to improve the quality and timeliness of application modules Developed a 6500 task project schedule to manage the effort Accomplishments: Established comprehensive project work plan and stronger controls and accountability for managing SDLC Developed and implemented a comprehensive testing program Improved quality of deliverables coming from offsite consultants

Tier Technologies, Harrisburg, PA 06/2000 – 10/2006 VP, Pension Practice 11/2003 – 10/2006 Directed and managed a consulting group of 50 managers, consultants, and third party contractors in the design, development, and installation of pension applications valued at more than $30 million Developed strategies and approaches to pre-sales and capture efforts, while directing sales and marketing efforts Oversaw the proposal preparation efforts and made final pricing recommendations to the CEO and CFO

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

Accomplishments: Enacted methodologies and procedures to enhance the repeatability, quality, consistency, and profitability of the development and delivery process Worked with a subcontractor to develop a highly functional Web-based solution that was implemented in Contra Costa County, California Manager, Principal Systems Integration 06/2000 – 10/2003 Directed multiple systems integration projects with a value of over $100 million through capture, project initiation, design, development, testing, conversion, training, and implementation Served as project executive/project director for $20 million Public School Employees’ Retirement System, and instituted methodologies and practices to enhance Tier’s delivery approach to systems integration efforts Served as engagement manager for $26 million Wage and Contribution Reporting System for California Public Employees Retirement System Served as project director for $6 million New Mexico Education Retirement Board’s Integrated Retirement System Served as project director for the District of Columbia’s $34 million Child Support Enforcement System and worked closely with the District to obtain federal certification of the system Accomplishments: Built strong teams of managers and consultants to deliver projects Established standard methodologies and procedures for the SDLC adhering to PMBOK Successfully delivered engagements

Unisys Corporation, Blue Bell, PA 03/1994 – 05/2000 Director of Human Services Group, Southern Region 12/1999 – 05/2000 Provided leadership and direction for business development and project delivery for human services projects in the southern region with a value of more than $190 million and a delivery staff of 200 managers and consultants Directed and oversaw Unisys HHS engagements, which included providing application maintenance support to the State of Florida for its Human Services applications and the State of PA Department of Public Welfare Directed business development in the Southern Region Accomplishments: In five months, brought in new business worth over $8 million Won a renewal contract at PA Department of Public Welfare Won a contract with the Kentucky Cabinet for Health and Human Services Director of Delivery Operations, Human Service Group 11/1998 – 12/1999 Developed strategies and practices for delivering repeatable solutions Worked with practice vice presidents to evaluate existing offerings for HHS, tax, and SAP solutions to determine feasibility of solution alternatives to reduce development time and risk, and improve service delivery Set up repeatable solutions for Tax Practice using template and SAP and Social Services Practice Case Management Solutions using Seibel Systems CRM Evaluated potential e-business opportunities Established central process and methodology for bidding and managing state procurements Served as troubleshooter for senior vice president and general manager for problem engagements Accomplishments: Developed comprehensive strategy for development of repeatable solutions and Web solutions Established a centralized process and methodology for bidding on state contracts Senior Project Director, Michigan ASSIST 03/1994 – 11/1998 Evaluated the scope of the project and determining the probability of delivering the initial design of this $100 million public assistance eligibility system Determined the system design went beyond scope and the planned time and budget Led team in identifying and sizing the areas out of scope; resulting in a $21 million scope claim and settlement

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

Managed the full project life cycle as project director Directed a team of 200 managers and consultants in developing and implementing the system Accomplishments: Resolved scope issue with state, developed new requirements, and completed the design and implementation of ASSIST Designed, developed, and installed network for 12,000 users Install 12,000 desktops and applicable software Directed the installation and configuration of hardware

Pennsylvania Department of Public Welfare (DPW), Harrisburg, PA 01/1982 – 03/1994 PACSES Project Director for Client Information and Child Support Enforcement Systems 08/1989– 03/1994 Executive responsible for the department’s two largest systems development efforts Reported directly to the Secretary of the Department of Public Welfare Fully responsible for federal reporting, budget, contracts, and contractor management Directed the development of an RFP and Advance Planning documents for Pennsylvania’s Child Support Enforcement System (PACSES) Led the procurement and selection process for both an IV&V contractor and an implementation contractor Negotiated the contracts ($70 million) and managed the project through general systems design Directed the re-design and completion of Pennsylvania’s Client Information System (CIS) (system was required to meet a federally established deadline or the state would lose $90 million in federal matching funds) Accomplishments: Completed and implemented CIS successfully in all 114 offices across the state to meet the revised schedule and receive federal FAMIS certification Completed the development of the RFPs for a IV&V Vendor and Application Development and Implementation vendor on schedule; led the vendor evaluation and selection process; and negotiated respective vendor contracts Started up PACSES and managed it through the completion of systems design Director, Office of Income Maintenance Operations 01/1982 – 09/1987 Planned, organized, and directed statewide field operations of the DPW’s 67 Public Assistance Offices Administered the public assistance, food stamps, medical assistance, energy assistance, and disaster assistance benefits programs through a staff of 7,900 with an operating budget of $200 million Accomplishments: Improved operations and accuracy of benefit delivery resulting in savings of millions of dollars per year, resulting in Pennsylvania being one of the states with the lowest error rates Improved timely application processing for cash, food stamps, medical assistance, and energy assistance programs Established performance goals for executive directors Managed Energy Assistance Program and revamped method of distributing emergency funds

EDUCATION

M.A., Administration, 06/1975 – 06/1977, Rider University, Lawrenceville, NJ B.S., Education, 09/1965 – 01/1970, Athens State College, Athens, AL

TRAINING

Unisys Corporation Project Management/Team Method Courses, Unisys, 400 hours Governor’s Senior Management Institute, Penn State University, 120 hours, 1984 Courses in Problem Solving, Decision Making, and Leadership, Keptnor Tregoe, Princeton, NJ, 120 hours, 1981

CERTIFICATIONS

Accelerated SAP, 1999

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

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Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

TIMOTHY S. REEDY – APPLICATION SUPPORT SERVICES LEAD

SUMMARY OF QUALIFICATIONS

12 years experience working with PASCES and DPW 11 years experience with system development and application support services, including requirements definition, design, implementation, and testing 9 years experience working with and training staff and end users on PACSES in Pennsylvania 1 year experience as ACS Project Manager for PACSES Project

PROFESSIONAL EXPERIENCE

ACS State & Local Solutions, Inc., Harrisburg, PA 04/1999 – Present Consultant/Subject Matter Expert 07/2010 – Present Provides technical and functional child support enforcement expertise for the development of RFP responses and ongoing system development efforts Accomplishments:

Contributed subject matter expertise for the development of ACS’ response to DPW’s Request for Proposal Project Manager, PACSES Project 07/2009 - 6/2010 Managed ACS project staff assigned to maintain PACSES Worked with Prime Contractor to ensure all aspects of partnership agreement were met and kept Worked with Prime Contractor to ensure that the System Development Life Cycle (SDLC) Milestones were met Worked with the staff of Commonwealth of Pennsylvania’s Bureau of Child Support Enforcement to implement changes, modifications, and new software to PACSES Prepared budgets, profit & loss statements, monthly reporting, and all human resources related issues for ACS staff at PACSES Accomplishments:

Successfully managed the teaming agreement and related contract with the prime contractor at PACSES Responsible for all human resources, payroll, budgeting and billing information for ACS and its employees Training Manager, PACSES Project 01/2003 - 06/2009 Responsible for the training of all the users of PACSES when system changes were made Developed and maintained the Content Delivery System (CDN) for PACSES Network, which delivers video training clips to each of the 4,000 end users of PACSES Researched, wrote, filmed, edited, produced and set final distribution of the training video clips over the CDN Produced over 350 training videos for the end users during this time period Accomplishments:

Successfully implemented and maintained the nation’s only video training system for child support enforcement workers with a state – PACSES TV or the Content Delivery Network Delivered mandatory I.R.S. Security Training each calendar to the 4,000 + end users of PACSES via the CDN (Pennsylvania is one of only 2 states nationally to be approved by the I.R.S. to delivered this required training via video) Subject Matter Expert, PACSES Project 04/1999 - 12/2002 Provided PACSES support for county Domestic Relations Section end users Served as a liaison between the Bureau of Child Support Enforcement and the county child support workers Responsible for writing user documentation and training of new and modified software into PACSES

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

Assisted in the implementation of software changes to PACSES Contributed to various aspects of the SDLC from requirements to design to testing Accomplishments:

Co-authored the PACSES On-Line Help System, which is still in use today Responsible for providing onsite training on PACSES to the end users

Center for the Support of Families, Washington, DC 02/1998 – 03/1999 Instructor, PACSES Delivered training as classroom instructor during the implementation of the PACSES Co-authored the training manuals used during the implementation Accomplishments:

Provided on-site training and instruction to many county DRSs after formal classroom training and implementation ended Attended training on the ROPES methodology of adult learning: Review-Overview-Present-Example- Summarize

Lancaster County Domestic Relations Section, Lancaster, PA 01/1989 – 01/1998 Senior Conference Officer Entered child support, child and spouse and spouse only court orders pursuant to the Pennsylvania Rules of Civil Procedure and federal regulations Assisted in troubleshooting PACSES application as Lancaster County served as a Pilot county from November 1998 to January 1999 Provided both positive and negative feedback of the system to both state and program staff Accomplishments:

Responsible for training new conference officer staff Reviewed all court ordered documents for several conference officer and administrative staff prior to said documents being delivered to the court for their review and signature

EDUCATION

Political Science (3 Credits short of B.S.), Pennsylvania State University, University Park, PA , 1984 – 1988

TRAINING

Attended D.R.A.P. (Domestic Relations Association of Pennsylvania) Annual Training Conferences, 1990 – 1997

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

LILLIAN TRIMBLE ARUNDEL – QUALITY ASSURANCE MANAGER

SUMMARY OF QUALIFICATIONS

13 years experience in business requirements definition, design, testing, and documentation 5 years experience in quality assurance management 5 years in project management (PMP certified) 4 years experience in working with state government HHS projects

PROFESSIONAL EXPERIENCE

Humana, Louisville, KY 06/2007- Present Project Manager/IT Business Analyst for IT Pharmacy (Employee) 01/2008 – Present Consultant (Kforce) 06/2007 – 01/2008 Manages ePharmacy (Web) projects (internal and enterprise) Oversees budget and project approval process and estimates and controls resource utilization Manages project compliance with federal audit standards Reviews and approves requirements, test strategy, and overall design Coordinates project communications with team and business partners Works with technical and business teams to manage scope and change control Designated as a ePharmacy IT representative for 2009 Corporate Pharmacy Planning/Strategy Serves on internal committee to define role and responsibilities for IT Business Analyst role in IT Pharmacy Manages and maintains the Pharmacy Project Data Tracker that reports weekly status updates on project budgets, allocations, projected over/under spend and future milestone forecast for 72+ projects Accomplishments: As Project Manager: Quality Reporting and Tracking Database (QUARKS), implemented a database that tracks ―real-time‖ errors in filling and shipping mail order prescriptions designed to meet Arizona compliance requirements, track internal quality compliance for Humana RightSource Mail Order PBM, and measure staff productivity, staff error rates and timely error resolution As Project Manager: Pharmacist Portal, delivered a new Humana web portal used by Pharmacists for retrieving member eligibility and Prior Authorization data in addition to providing drug information and claims data As Project Manager: Medicare Rx Calculator for Open enrollment (2 years-2008 and 2009), delivered a web application viewable on Humana.com that allows Medicare Users to compare future plans and drug costs As Project Manager: RightSource Silverlink Project Phase 1, implemented third party IVR notification system to call members regarding prescriptions submitted to RightSource Mail-Order PBM, which has reduced customer service calls and sped up prescription processing at Humana’s RightSource facilities

ACS EDI Gateway Inc., Tallahassee, FL 11/2005 - 05/2007 Quality Assurance Manager Managed quality assurance initiatives at EDI Gateway including a new overall Quality Assurance Plan Implemented a Change Control process to monitor the scope, quality and timeliness of deliverables Served as the EDI representative on the ACS corporate team for CMMI Process Maturity Certification Monitored state and federal quality requirements affecting on-going projects and operational SLAs Utilized ACS Enterprise tools for estimation and project management Worked with state Medicaid teams and ACS management to improve work flow at EDI, including enhancing quality assurance processes for the production release cycle Worked with state Medicaid (NH) team on new Medicaid Management Information System Design

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

Accomplishments: Contributed to ensuring the high quality operation of the EDI Gateway for multiple MMIS clients such as Colorado, Wyoming, Montana and Washington State Contributed to the initiation of activities that led to ACS’ CMMI Process Maturity Level 3 certification Assisted in the development of a managed prioritization plan for the identification and resolution of critical change orders

Fringe Benefits Management Company (FBMC, Inc.), Tallahassee, FL 03/2005 - 10/2005 Senior Management Analyst/ Project Manager, Client Implementation Created project plans for benefit plan year implementations for new and existing clients Worked with account managers and clients to identify new plan year changes Coordinated external data exchanges, file layouts, and file testing Served on corporate team for flexible spending arrangement (FSA), health savings account (HSA), and Health Reimbursement Arrangements (HRA) compliance monitoring Reviewed and adjusted the overall inter-departmental project communications Accomplishments: Implemented State of Illinois Dept of Education FSA Plan year changes for Plan Year 2006 Worked with Broward County FSA team to implement new ―Grace Period‖ plan changes for 2005 and new file exchanges for Plan Year 2006 Implemented U.S Sugar Corp Eligibility and Premium payment file exchanges for the 2006 plan year Tested and reviewed files of all clients for accuracy and compliance

ACS EDI Gateway Inc., Tallahassee, FL 11/2002-04/2004 Team Lead – EDI HIPAA for Colorado, North Carolina, Wyoming, Washington State MMIS Projects Team lead for EDI HIPAA Medicaid processing for several state accounts Managed project deliverables for the implementation of HIPAA X12N Standards Coordinated internal and external testing of HIPAA X12N transactions Provided weekly project updates to the ACS Management and State representatives Facilitated design (JAD) sessions between ACS and state representatives for Medicaid Accomplishments: Contributed to the successful implementation of the initial HIPAA X12 standards for electronic transactions Oversaw team efforts in testing and defect resolution for Colorado, Wyoming, Montana, and Mississippi MMIS projects Worked with team post-HIPAA implementation to complete change requests and new development orders submitted by state clients Analyzed and created the Transaction Crosswalks (X12N- MMIS) for all X12N transactions; crosswalks were used to map the electronic healthcare transactions between the translator and the state MMIS systems Reviewed and updated project documentation, training materials and the X12N Transaction Companion Guides published on the Web for client use

Healthplan Southeast (HMO), Tallahassee, FL 11/1999 - 11/2002 Software Evaluation and Documentation Manager, Vista Health Plan Managed the Information Technologies audit documentation for the Florida Dept. of Insurance Designed, wrote and maintained an internal system of policies and procedures Managed development of an internal compliance report tracking application Reported directly to CIO (Corporate Information Systems Officer) Tested and evaluated software developed by IT for quality, compliance, accuracy and ease of use, which included the Reports Matrix, Utilization Management Database, and Compliance Tracker Worked with other departments coordinating IT HIPAA compliance

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

Accomplishments: Created the HIPAA system gap analysis, company impact analysis, and privacy implementation strategy for HealthPlan Southeast Coordinated the deliverables requested by Price Waterhouse for an audit of HealthPlan Southeast for the Florida Department of Insurance, which included systems security, IT training, and compliance reporting Evaluated and documented all reporting processes used within the company to create an on-line Reports Matrix that eliminated the need for ad hoc reporting requests, reducing time and resource intensive ad-hoc reporting requests to almost zero and allowing IT developers to focus on projects Provided the CEO with an online compliance reporting application that tracked Compliance Reporting Deliverables; this application is credited with ensuring that reports were delivered to the State of Florida on time and without penalties/fines

Brandt Information Services, Inc. Tallahassee, FL 05/1999 – 10/1999 Documentation Specialist/Testing Lead Created test plans and test cases for software development projects related to Web projects for the State of Florida Department of Business and Professional Regulation (BPR) Managed project documentation for state projects for the State of Florida Department of Business and Professional Regulation (DBPR) on-line licensing application for Alcoholic Beverages and Tobacco and online application for Yacht Brokers licenses Wrote sales proposals and company profiles Designed manuals and quick-start training guides for State of Florida DBPR Interfaced with State of Florida clients (e.g., Department of Health) for a statewide online Sexual Violence Registry Project Accomplishments: Principally worked with the State of Florida, Dept of Business and Professional Regulation, creating testing strategies, and user documentation

ABR Benefits Services, Inc. (Ceridian Benefit Services) Palm Harbor, FL 09/1997 – 05/1999 Applications Analyst/Test Lead Analyzed business rules and technical requirements for benefit enrollment applications Wrote user, technical, and process documentation for Oracle, Edify and Visual Basic applications Wrote and managed design documentation for IVR and Web interfaces Accomplishments: Maintained IVR work process flows and documentation for nine IVR applications Created Gap analysis and test strategy for IVR systems for Year2000 impacts Tested Oracle IVR applications for compliance and for Year2000 remediation

EDUCATION

B.A., English (Minor in Spanish), Florida State University, Tallahassee, FL, 2002

TRAINING

Clarity Project Management Application (Reports, Resource Allocation, Project Management), Humana, 02/11/2008 Business Process Management (BPMN), included Visio techniques for process flows, Humana, 02/11/2010 Agile Project Methodology (3 classes), Humana, 01/2010 Project Management and Project Estimation using SLIM – Quantitative Software Management, Inc, ACS, 11/2006 Software Testing in the Real World – Edward Kit Training Group, ABR (now Ceridian Benefits), 1998 Introduction to PLSQL – Oracle, ABR (now Ceridian Benefits), 1998

CERTIFICATIONS

Project Manager Professional (PMP) certification, 09/2005 Six Sigma Certification, 02/2006

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

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Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

BARBARA ANDERSON – STRATEGY & BUSINESS PLANNING LEAD

SUMMARY OF QUALIFICATIONS

35 years experience with state and federal Health and Human Services Programs 20 years experience business process strategy, modeling, and re-engineering 20 years experience in project management (PMP certified) 14 years experience with IT strategy, management, system integration, and development

PROFESSIONAL EXPERIENCE

SolutionsWest, LLC, Sacramento, CA 10/2005 – Present Change Management SubProject Manager, Strategic Offender Management System (SOMS) 5/18/2009 – Present Oversees organizational change, business process implementation, user training planning and delivery, and implementation and onsite implementation support plans for the SOMS project Manages business process development and implementation for each release, assessing impact on existing policy and procedures, and integration with training materials Coordinates organizational change required to move to a service oriented architecture environment and maintenance organization and manages related development of knowledge transfer plan and activities Manages implementation deliverables, coordinates pre-readiness activities across SOMS state and system integrator teams, and plans onsite support resources Manages and reports on project plan and schedule to plan and integrate State resources Accomplishments: Provides oversight and manages System Integrator counterparts to ensure work products and deliverables meet California Department of Corrections and Rehabilitation (CDCR) expectations and project needs Analyst, Case Management System, California Child Welfare Services (CWS)/Web Project 5/2007 – 7/2009 Led effort to complete the CWS/Web Project Implementation Advance Planning Document (IAPD) to secure federal approval and funding to replace California’s current child welfare services case management system Assisted project and state agency financial staff to manage the CWS/Web budget by developing budget projections and tracking, and cost allocation for development, implementation, maintenance and operations Assisted project team in developing supporting plans and strategy documentation for the RFP and IAPD Accomplishments: Developed master draft RFP document and managed review cycles and finalization activities for timely submission to the Administration for Children and Families (ACF) Completed a Cost Benefit Analysis including qualitative and quantitative benefit analysis, benefit profile, project payback schedule, and a plan for ongoing benefit management IT Assessment Lead, Alameda County Social Services Agency 6/2008 – 1/2009 Led assessment of the IT organizational structure and competencies, assets, and infrastructure to evaluate if the agency was positioned to proactively manage and support enterprise-wide acquisition of technology Conducted baseline organizational and product review to document current organizational structure, IT resources, business practices, and policies and performed gap analysis for the future enterprise project management environment needed to manage and support the agency’s strategic direction and technology Accomplishments: Developed recommendations report for strategic, organizational, and technical components for an enterprise project management and operational model to support proactive planning and implementation of IT services

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

Change Management Lead, CCSAS Project 10/2005 – 4/2008 Assisted six California counties to prepare for implementation and conversion to a new statewide California Child Support Automation System (CCSAS) and developed training materials including web based training Oversaw identification of specific differences between current system and CCSAS, including business process analysis and support activities, to prepare counties for the new system functionality Analyzed differences in assigned counties to determine how the new system impacted current county business processes and staff roles to support county decision-making to identify business process transformation Accomplishments: Helped ensure the smooth transition of county workers to the CCSAS with minimum impact to operations Assisted county and state staff in identifying risks to successful implementation and strategies for mitigation

Centers for Medicare and Medicaid Services, Division of Medicaid & Children’s Health, St. Paul, MN 9/2004 – 10/2005 Financial Management Specialist, Region V (State of Minnesota) Analyzed and monitored state Medicaid budget and operations, funding mechanisms, and expenditures, and reconciled federal/state budget discrepancies and monitored and recommended action on state agency contracts Analyzed and tracked proposed legislation to resolve problems and issues prior to implementation Supported review and assessment of MMIS development initiatives in Region V states Conducted policy and financial oversight reviews and audits: developed reports, findings, and corrective actions, recommended payment of state Medicaid claims and expenditures, and monitored closing agreements Accomplishments: Provided expertise and technical assistance to the state Medicaid agency, state legislature, providers, and other parties to ensure that program funding and expenditures are in compliance with federal law and regulations

SolutionsWest, LLC, Sacramento, CA 4/2002 – 9/2004 System Trainer, California Statewide Automated Welfare System (SAWS) Consortium, IV Project 3/2004–9/2004 Performed training as Certified C-IV System Trainer for the C-IV integrated eligibility system, implemented in four development California counties: Merced, Riverside, San Bernardino, and Stanislaus Trained curriculum on Medicaid C-IV functionality and system utilities Accomplishments: Helped ensure end user understanding of system functionality designed to help manage the social service and employment programs and assist county staff to achieve the required outcomes and performance goals State Lead – Los Angeles County, State of California Electronic Benefit Transfer Project 8/2002 – 2/2004 Oversaw distribution of EBT cards and implementation of the EBT system in 30 local county district offices Assisted county teams with management of implementation tasks, transition activities such as training and equipment and system functionality testing, and provided oversight of prime contractor’s performance Facilitated county business procedures updates; communication with staff, retailers, and benefit recipients, technical infrastructure, and county decision-making for training, site set up, and cut-over support activities Provided project planning and work plan development for state, county, and prime vendor resources and submitted regular status reports as well as updates to the master project task plan Accomplishments: Identified project risks, communicating them to county management and project leadership and coordinating the development and actualization of mitigation activities, to help ensure a successful implementation Reviewed prime contractor deliverables and in-county performance, identifying deficiencies and assisting with the development of remedial action plans as needed, to mitigate issues Business Process Analyst, Santa Barbara County Department of Social Services 4/2002-6/2002 Developed and modified workflow diagrams of processes, sub-processes, and corresponding notes (reception, application registration/clearance, case management and maintenance, and eligibility determination) Analyzed current workflow, consulting with county staff to reconcile issues and gaps in current documentation

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

Accomplishments: Supported county’s change leadership effort in preparation for California Work Opportunity and Responsibility to Kids Information Network (CalWIN) system implementation

American Management Systems, Inc., Fairfax, VA 11/1/1998-2/28/2002 Project Manager, Colorado Benefits Management System (CBMS) Project 3/2000 - 11/2001 Developed and monitored three year integrated development and technical work plan for six vendors and two state agencies during project start up and Release 1 development and implementation phase Managed the development of CBMS requirements, which automated Medicaid and cash program eligibility rules, and streamlined application and business processes administered by the Colorado DHS and HCPF Directed risk assessment and mitigation, state contractors and project vendors, integration of quality assurance and IV & V functions into the project, cost benefit and budget development, requirements definition and scope management, user acceptance test development, and adherence to state standards and federal regulations Directed change management initiative to effectively plan for implementation of CBMS in Colorado counties Accomplishments: Chaired the CBMS Steering Committee comprised of legislature representatives, state and federal agency representatives, county directors, and health care providers and clinics Developed and maintained an eight-year project development and operations budget and cost allocation methodology, monitored expenditures, conducted monthly fiscal reporting to sponsoring state agencies and legislative oversight committee, securing an additional $2.5 million in federal funds to the state Implementation Group Lead, Integrated Client Management System (ICMS) Project 11/1/1998-3/15/2000 Managed development of the actualization, county training, and documentation strategies to implement ICMS for 12 ICMS counties (representing over 50 percent of the public assistance caseload) Oversaw the preparation of the county and state technical infrastructure, business integration analysis, definition, and subsequent establishment of procedures, data, and necessary environmental components to operate ICMS, transition to ICMS production environment, and provide ongoing support for ICMS operations Performed business integration analysis in each county to migrate ICMS to county processes and procedures Accomplishments: Established a program office for administration of contract deliverables and adherence to deadlines

State of Minnesota, Department of Human Services, St. Paul, MN 2/1984 – 10/1998 Chief Information Officer (CIO) 10/1996 – 10/1998 Directed and managed development and maintenance of state and federal funding of agency IT assets, which included four large department systems supporting HHS program delivery (MMIS, state hospitals, program eligibility, and child welfare and child support), with an annual technology budget of $90 million Directed IT contract management to optimize and select technologies to meet agency business and system needs Directed development of agency’s five-year technical strategic plan and annual system priorities and implementation of lifecycle management practices for department mainframe systems Directed evaluation of the agency and state-funded county network infrastructure Accomplishments: Executive Project Manager for the development of a Medicaid/MMIS data warehouse and executive information system as well as the re-procurement of a statewide EBT vendor and banking services Director, MAXIS Division 10/1/1994-9/30/1996 Division Director/Supervisor 2/1984 – 9/1994 TRAINING Strategic Computing, Harvard University, 1 week, 1998 Telecommunications in the Public Sector, Harvard University, 1 week, 1997

CERTIFICATIONS

Project Management Professional Certification, February, 2007

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

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Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

DIANE NICKLAUS– IMPLEMENTATION LEAD

SUMMARY OF QUALIFICATIONS

16 years experience with Domestic Relations Office operations 13 years experience with PASCES and working with DPW 9 years experience with systems development, including requirements definitions, change management, issue management, testing, and implementing modifications and enhancements 9 years experience with quality assurance management

PROFESSIONAL EXPERIENCE

ACS State & Local Solutions, Inc., Harrisburg, PA 08/2000 – Present Consultant/Subject Matter Expert 07/2010 – Present Provides technical and functional child support enforcement expertise for the development of RFP responses and ongoing system development efforts Accomplishments:

Contributed subject matter expertise for the development of ACS’ response to DPW’s Request for Proposal QA Test Manager, PACSES 01/2001 – 6/2010 Writes test scripts, coordinates batch runs with operations, manages test environment, and attends all SDLC sessions Works with programmers to ensure changes are in alignment with the designs, state and federal regulations and in adherence to the DRS daily business process Monitors and coordinates all program changes into the test environment with programmers and testers Mentors and oversees other testers’ work products Coordinates efforts with the programmers in the development stages of new programs Tests incidents in system test environment and Test for Production (TFP) Coordinates the migration of program changes with TFP Group Accomplishments:

Successfully coordinated the migration of program changes with the TFP group during weekly migration meetings Successfully coordinated all program changes into the test environment with programmers using version control to ensure the most current version of updated programs are migrated into the test environments Trained new testers to ensure they had necessary skills for a demanding environment Successfully reviewed all test scripts and outlines to ensure the tester was correctly verifying all changes met state and federal regulations and adhered to DRS daily business process Subject Matter Expert, PACSES Project 08/2000 – 01/2001 Provided support to County DRS offices assisting with data clean-up to preserve data integrity in PACSES Helped county DRS offices resolve problems by walking them through processes to correct information in the system Accomplishments:

Answered all County DRS questions with accurate information Verified counties completed accurate data clean-up of cases to preserve integrity of cases in PACSES

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

County of Lancaster, PA Domestic Relations Office, Lancaster, PA 10/1990 – 08/2000 PACSES Administrator/ Financial Supervisor 05/1996 – 08/2000 Administered the PACSES system Maintained current training material for all new and current employees and advised employees of all application changes in the system Coordinated hardware repairs for county and state-owned equipment Contacted the help desk or subject matter experts when necessary Planned work to ensure the office ran smoothly and local practices are not compromised Assisted the director and deputy director with making policy decisions due to changes in the system and federal regulations Maintained tables within PACSES to ensure proper security access and scheduling functionality Continually reminded and monitored all staff members to contribute to data clean-up Supervised the financial unit consisting of four employees Responsible for hiring employees, evaluating employee performance, and developing corrective plans for performance problems Ensured all financial reports were processed accurately and timely for all aspects of the finances in the PACSES system including reversing receipts, auditing accounts for clients, and IRS processing throughout the PACSES system Reconciled the bank statement, escrow accounts, and other banking related functions Accomplishments:

Performed employee performance and follow-up evaluations when corrective plan developments were needed for performance problems in the timeframe allotted by county provisions and policies Successfully coordinated hardware repairs for county and state-owned equipment Developed office policies with the director and deputy director to ensure all system changes were in compliance with state and federal regulations and adheres to DRS daily business process Developed and maintained training materials for all current and new County DRS employees for any new system changes Financial Supervisor 10/1990 – 05/1996 Supervised 14 employees responsible for processing all incoming support payments for county legacy system and audit client accounts Performed daily account reconciliation, bank deposits, office purchasing, and related county accounting functions Responsible for hiring employees, evaluating employee performance, and developing corrective plans for performance problems Accomplishments:

Performed employee performance and follow-up evaluations when corrective plan developments were needed for performance problems in the timeframe allotted by county provisions and policies Federal regulations were met by ensuring all incoming support payments received on a given day were posted manually in the county legacy system to client accounts Client account audits were completed within the time frame allotted by county policies Ensured daily account reconciliation and bank deposits were completed correctly and accurately

EDUCATION

Basic Legal Principles Courses, 03/12/1992 – 06/12/1992, Penn State Extension, Greenfield Industrial Park, PA Business Courses, 08/09/1969 to 06/08/1972, Conestoga Valley High School, Lancaster, PA

TRAINING

Completed COBOL course for reading code changes to programs, completed Microsoft Office course

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

PATRICK O’MALLEY – MODIFICATION AND ENHANCEMENTS LEAD

SUMMARY OF QUALIFICATIONS

28 years of experience with application software development environments 25 years experience in systems modifications and enhancements, including database design and software development methodology for complex, large-scale IT systems 15 years of direct experience with PACSES and working with DPW 12 years experience in project management, regulatory compliance, change control management, systems analysis and design, database development and implementation, system performance optimization, risk management, and applications development administration 10 years experience with SDLC as team lead for the case management team responsible for online and batch operations support

PROFESSIONAL EXPERIENCE

ACS State & Local Solutions, Inc., Harrisburg, PA 06/1995 – Present Consultant/Subject Matter Expert 07/2010 – Present Provides technical and functional child support enforcement expertise for the development of RFP responses and ongoing system development efforts Accomplishments:

Contributed subject matter expertise for the development of ACS’ response to DPW’s Request for Proposal Case Management Team Leader, PACSES Project 05/2000 - 06/2010 Directed a team of up to 15 analysts and programmers that provided support for applications subsystems (case initiation, establishment, enforcement, and location) and all interfaces, including IV-A, PennDot, CSENET/QUICK, Third Party Liability (TPL), National and State New Hire (NDNH/SDNH), Federal Case Registry (FCR), Acknowledgement of Paternity, Automated Voice Response, and several others Responded to program management office comments on deliverables Created and managed project and resource planning for major system changes Manages and conducted quality assurance for all phases of SDLC including requirements gathering, general and technical system design, development, testing, and deployment, while ensuring compliance with Capability Maturity Model Integration (CMMI) level 3 and Department standards Tracked and monitored risks and issues for all system changes and handles communication with client Explained and suggested appropriate technical solutions to the Commonwealth and manages PACSES releases Facilitated problem solving and collaboration Provided team with a vision of project objectives Provided trouble shooting support for system builds and migration issues Accomplishments:

Designed several major functional changes to the PACSES systems, including member clearance, case construct, paternity rules, guideline calculations, automated case closure, and complaint and modification management and tracking Coached and helped develop team members to achieve improved productivity and resolve client issues and disputes Assisted the Bureau in achieving goal of being the first state to reach federal measures of 80 percent of current support and arrears paid Augmented design for referral clearance to eliminate 10 percent of workload for large counties Absorbed responsibility for two additional development teams without decease in quality or quantity of products

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

Senior Analyst, PACSES 04/1998 – 05/2000 Developed and maintained application for Case Initiation, paternity/order establishment, and comptroller and IV-A interface (spearheaded coding, testing, documentation of screen, and batch programs) Employed CASS certified address verification software (Code 1) Documented business processes and workflow and conducted gap analysis to identify areas for improvement Ensured compliance to guidelines, controls, policies, and procedures Accomplishments:

Single-handedly fabricated the redesign of IV-A interface and reconciliation process; and identified and resolved client issues within time constraints Reviewed and analyzed the effectiveness and efficiency of existing systems to develop strategies for the enhancement and further leverage of systems Established positive working relationships and satisfaction with customers Rewrote Support Layer DBIO subsystem Analyst/Programmer, PACSES 06/1995 – 04/1998 Developed and implemented a support layer (middleware) for all database access to PACSES systems and name search subsystem Modified several parts of support layer including process navigation, reference table, name search, session tables, screen control, and forms delivery Handled configuration, optimization, and generation of identity systems and other name search software Oversaw technical design, requirement definition, performance evaluation, analysis, troubleshooting, and programming Defined and analyzed problems to affect computer-oriented solutions, gathered information and prepared documents for technical reviews, and rendered assistance to clients in problem resolution Monitored system performances, provided one-on-one consulting, and evaluated computer programs Accomplishments:

Attained 20 percent increase in efficiency of database access Eliminated the use of DPS file for online transaction resulting in CPU saving of over 15 percent Maintained optimum systems operations and application enhancement despite reduction in staffing Improved response of Member Clearance and Name Search by over 70 percent

EDUCATION

C.B.S., (seven honor levels including Mathematics and Physics), St. Mary’s Mullingar, Eire, Ireland, 1978

TRAINING

Unicon Louis II Expert training, Unicon Corporation, 2 days, June 13, 2002 Unisys Message Control Bank (MCB), Unisys Corporation, 5 days, July 23, 1993 Unisys MASM, Unisys Corporation, 1 day, December 14, 1979 Unisys Display Processing System (DPS), Unisys Corporation, 5 days Sept 29, 1978

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

JENNIFER DESTAFANO – CHILD SUPPORT ENFORCEMENT SME

SUMMARY OF QUALIFICATIONS

6 years experience working with PACSES and DPW 6 years experience in communicating with a diverse array of child support participants, including obligors/obligees, attorneys, employers, and state agency contacts 6 years experience in conducting research and analysis of case information, statutes, civil procedures, and PACSES system documentation to assist county users in all aspects of daily business processes 6 years experience in writing and editing user support materials, court orders, and legal documents, including orders resulting from court sessions

PROFESSIONAL EXPERIENCE

ACS State & Local Solutions, Inc., Harrisburg, PA 04/2009 – Present Consultant/Subject Matter Expert 07/2010 – Present Provides technical and functional child support enforcement expertise for the development of RFP responses and ongoing system development efforts Accomplishments:

Contributed subject matter expertise for the development of ACS’ response to DPW’s Request for Proposal Subject Matter Expert, PACSES Project 04/2009 – 06/2010 Acted as a liaison for county Domestic Relations Sections, serving as a point of contact for DRS Directors, PACSES coordinators, and users to respond to questions regarding system functionality and business processes Supported the daily operational needs of county users through assistance in the use of PACSES and ancillary applications, incident resolution and troubleshooting, and analysis and improvement of business processes to strengthen collections and performance; addressed Level II Help Desk calls from Domestic Relations Sections Utilized the Support Magic application in filing and processing of PACSES Service Requests; determined the appropriate action to resolve user-reported incidents and assisted counties in resolving issues not requiring a data fix or system change Assisted in the design and implementation of work orders and software migrations, providing an understanding of the needs of end users through all phases of the Software Development Life Cycle; analyzed the impact of work orders and legislative changes to Domestic Relations Sections business processes and assisted DRSs in the integration of new functionality and system changes into county procedures and work flow Created communications for a diverse audience of county users and stakeholders in the child support system to announce the implementation of system enhancements and introduce users to upcoming changes affecting business operations Composed training and outreach materials for PACSES users, including user documents and guides, to educate county workers in functionality of PACSES and related applications, such as the Performance Improvement Module (PIM) and Paternity Tracking System (PTS) Reviewed and made corrections to PACSES TV/Content Delivery Network training videos and assisted in scripting for Recommendation 91 Guidelines Changes Participated in the creation of testing requirements and validated the results of testing efforts to ensure a high standard of quality and delivery of expected results to client Accomplishments:

Participated in the SDLC process and created thorough, informative user documentation, desk reference guides, and online help documents for work orders including the Deficit Reduction Act of 2005 Distribution Changes and Paternity Tracking System – Phase II, as well as guidelines changes resulting from Recommendation 91 Conducted user outreach to familiarize Domestic Relations Sections with the Performance Improvement Module (PIM) and increase usage of the application; provided PIM training to users on-site and via WebX

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

online meetings; surveyed counties regarding their use of PIM and compiled comments, concerns, and desired future enhancements Composed a weekly document published on the PACSES Home Page outlining upcoming maintenance releases, work order implementations, and changes affecting county users Participated in Financial Application, Case Application, and Paternity Tracking System Work Group meetings; prepared and distributed Case Application Work Group meeting minutes, and completed follow up tasks in reassigning, reprioritizing, and closing PSRs as determined appropriate

Domestic Relations Section, Lancaster, PA 06/2004 – 04/2009 Conference Officer Assisted in the management of approximately 17,500 support cases and annual collection of more than $63 million in support of Pennsylvania families Represented the Domestic Relations Section in contempt court and bench warrant hearings Reviewed delinquent cases, investigated nonpaying obligors, and identified relevant information for judges and attorneys Presented case summaries for transcription into the court record and interpreted historical case data, agency practices, and PACSES operations to answer questions posed by judges, attorneys, and clients during court sessions Conducted walk-in conferences with support obligors/obligees, attorneys, and employers to address concerns and questions, inform clients of their rights and responsibilities under state and federal law, and promote compliance with support orders Trained new employees in the effective use of PACSES to complete tasks and to locate, compile, and analyze case information Accomplishments:

Effectively performed case management work, including scheduling, location of noncustodial parents, interstate case work, entry of orders into PACSES, and application of enforcement remedies Completed review of DIT lists, e-Reports, and PACSES alerts to ensure appropriate DRS action, particularly on cases without collections and cases eligible for closure

EDUCATION

B.A., International Relations, Goucher College, Baltimore, MD, 2003

TRAINING

Intensive Study Abroad course, Casa de las Americas School, Havana, Cuba

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

PENNY E. BOWLING – CHILD SUPPORT ENFORCEMENT SME

SUMMARY OF QUALIFICATIONS

20 years experience working in child support 8 years experience with IT services and system development management, including requirements definition, issue and change management, and testing 8 years experience with PACSES and working with DPW on the current PACSES project 7 years experience with PACSES working in Domestic Relations Offices

PROFESSIONAL EXPERIENCE

ACS State & Local Solutions, Inc., Harrisburg, PA 07/2002 – Present Consultant/Subject Matter Expert 07/2010 – Present Provides technical and functional child support enforcement expertise for the development of RFP responses and ongoing system development efforts Accomplishments:

Contributed subject matter expertise for the development of ACS’ response to DPW’s Request for Proposal Systems Consultant Analyst, PACSES Project 07/2002 – 6/2010 Provided PACSES technical and functional child support enforcement expertise from which programming is coded, tested, and documented while incorporating federal, state, and local rules and regulations to remain in compliance for federal funding Analyzed, researched, and documented PACSES system issues to ensure compliance is maintained Supported the daily operational needs of the DRSs and Child Support central operations Assisted the Pennsylvania Training Institute (through Penn State) in developing courses for county Domestic Relations Office workers Conducted training at seminars as required Traveled to county Domestic Relations Offices to assess their business processes Served as a liaison with 17 Pennsylvania counties Participated in the assessment of incidents, change control requests, testing, and legislative proposals on system users and the child support business process Participated with the Commonwealth with reconciling system data problems through data cleanup initiatives Reviewed testing changes made to the PACSES system, using functional and technical designs, system documentation, online help, and user documentation Wrote outlines, wrote and executed test scripts for Change Controls/Work Orders and multiple PACSES Service Requests and verified the changes or new programming were working properly Served as Backup Batch Coordinator for processing in Test for Production and System Test testing environments Served as backup to test script review prior to sending out for Commonwealth review Produced and provided training to other analysts and state/county workers Accomplishments:

Completed complex technical, scientific, and business projects while working under deadlines and extreme workloads Presented an overview of the Interstate Subsystem in PACSES at DRAP (Domestic Relations Association of PA) for DRS Staff Created Powerpoint presentations regarding processes in PACSES and trained co-workers of the proper procedures when using PACSES

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

County of Adams, Domestic Relations Office, Gettysburg, PA 11/1998 – 07/2002 Operations Supervisor Supervised 15 staff members (e.g., Caseworkers, Conference Officers, Intake Officers, Interstate/Locate Officer, and two Prothonotary clerks) Reviewed the completeness and accuracy of work with staff members Conducted conferences with parties and their attorneys Pursued contempt/sentencing against defendant/plaintiffs as required Trained new staff members Handled difficult cases as required Established office policies and procedures Acted as liaison between our office and Harrisburg for the PACSES system regarding issues, disruptions, and program changes Attended workshops and training Met with county/state auditors on compliance issues Coordinated vacation schedules Used Windows 95 and Excel Accomplishments:

Completed training materials to use for new staff members Built a positive rapport with clients, attorneys, co-workers and the Judges Cross-trained for each job within the Domestic Relations Office

County of Cumberland, Domestic Relations Office, Carlisle, PA 07/1998 – 11/1998 LAN Coordinator Posted support payments and prepared bank deposits Printed checks and prepared them for mailing Performed account adjustments/audits Assisted 35 co-workers with computer issues, as needed Provided a link of communication between the Domestic Relations Office and the PACSES Central Office via telephone and filing incidents Served as backup to the PACSES Administrator Accomplishments:

Learned the Financial Subsystem in PACSES in detail Successful liaison between the Domestic Relations Office and the State of PA

County of Adams, Domestic Relations Office, Gettysburg, PA 09/1990 – 07/1998 PACSES Coordinator 04/1995 – 07/1998 Prepared legacy computer system to transfer to a state wide computer system Maintained legacy system the PACSES system Attended workshops on training for new procedures and laws Trained new staff members and existing personnel on the new PACSES system Maintained the new PACSES system by recording errors and submitted incidents Assisted office personnel with the transition from the legacy system to the new PACSES system Served as caseworker as needed Accomplishments:

Completed the Domestic Relations Classes through Pennsylvania State University Participated in testing for the Commonwealth of Pennsylvania when building the PACSES system Successful liaison between the Domestic Relations Office and the Commonwealth of Pennsylvania

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

Enforcement Officer 09/1990 – 04/1995 Managed approximately 800 court-ordered support payment cases Performed locate activities to find absent parents Enforced court orders via letters, telephone, in person, and in court Processed court orders Made financial adjustments to cases Worked with other courts throughout the United States Processed mail for the office Processed payments Trained new caseworkers Accomplishments:

A successful caseworker to collect child support for the Children of PA and earned the respect of my clients Won a billboard contest with the State of PA to encourage Defendants to pay their support (winning slogan – Invest in the greatest treasures of your life – your children) Chosen to be the PACSES Coordinator for our Domestic Relations Office

EDUCATION

Computer Studies, Harrisburg Area Community College, 1990 B.S., Elementary Education, Liberty University, Lynchburg, Virginia, 1985

TRAINING

Domestic Relations Classes, Pennsylvania State University, 1 week annually, 1990-1995

CERTIFICATIONS

Teaching Certification in Virginia and Pennsylvania, 1985

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

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Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

LOIS J. HELMS – CHILD SUPPORT ENFORCEMENT SME

SUMMARY OF QUALIFICATIONS

20+ years of government experience in business requirements, system design, process and program documentation, testing, system and program implementation, and staff training experience 15 years of experience with state welfare systems 7 years of experience with state court and child support systems

PROFESSIONAL EXPERIENCE

Acclaim Systems, Inc., Columbia, SC 08/2009 – present Business Analyst, South Carolina Child and Family Services (CFS) Child Support Project Collaborates with developers and customers regarding the use of the application and clarify business requirements to meet federal certification requirements Develops system mockups for development to the Child Support Enforcement System (CSES) Reviews regulations and requirements to produce business processes Performs system development activities, including requirements analysis, detailed system design, and testing Performs user acceptance script testing and writing, and coordinating system development efforts Reviews and modifies requirement traceability matrix Documents system processes and procedures and assists with training needs Accomplishments

Contributed to GSD (general system design) and system requirement analysis and development of test plan activities, including identifying system design and functional discrepancies as well as writing and execution of scenarios and scripts to test each component of functional and system tests Developed gap analysis between GSDs and system requirements, submitted incidents to be reviewed by application development; tracking and re-testing those incidents

Segula Technologies, Inc., Folsom, CA 04/2009 – 08/2009 Food Stamp Track Lead (contractor), California Work Opportunity and Responsibility to Kids Information Network (CalWIN) Project Provided development and maintenance support for the CalWIN application for the Welfare Case Data Systems (WCDS) Consortium Oversaw the functionality of CalWIN Food Stamps program track Managed track maintenance and change requests Monitored and interpreted government policies and regulations to ensure compliance with CalWIN operation Facilitated county work group and design sessions to capture suggested changes and improvements Prepares scripts for Food Stamp change user acceptance testing Prepared change requests and reviewed impact analysis on proposed changes and enhancements to Food Stamp automation Provided status updates relative to the Food Stamp track Accomplishments

Coordinated the efforts of vendor, county, and consortium staff to ensure the optimal operation of CalWIN Worked with interface partners to ensure proper communication between CalWIN and external systems

Contra Costa County Child Support Services, CSE (IV-D system), Martinez, CA 01/2009 – 04/2009 Special Projects Analyst (Limited-Time Contract) Researched system issues, suggested resolution options, and developed documentation for staff desk guides Served as lead analyst for the Case Opening Intake/Interface team

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

Accomplishments

Served as a liaison for county and state meetings regarding system upgrades/changes Supported the supervisor to determine the best course action for staff development and training to enhance staff production

4-G Consulting, California Child Support System (CCSAS), Rancho Cordova, CA 06/2007 – 12/2008 Business Analyst Directed the CCSAS representative responsible for preparing the local child support enforcement (IVD) and public assistance/foster care (IVA/IVE) offices Tailored the LIV methodology and system test subscripts to each county site Coordinated each county site for approximately four to five months Managed up to 20 staff members in each site for the business aspects of preparation, including discussions with executive stakeholders and business process modeling with line staff Provided coordination of county staff conducting the system test activities: Set up and managed a hands-on testing cycle with up to 30 staff members, and worked with the matrix team to provide status, identify and resolve risks, and provide ongoing support Collaborated with developers and customers regarding the use of the application and clarified the business requirements based on experiences as an end user Developed and delivered user documentation, including online help and classroom training materials, Case Opening user guide, interface user guide, Quick Reference Guides, Desk Aids, and presentations Provided direct, onsite support during post-cutover implementation operations Accomplishments

Defined and outlined roles and responsibilities for interface validation test activities across the matrix team for each site (i.e., state, county, and project staff dedicated to each county site) Served as a client liaison, guiding key stakeholders through the user acceptance process Expert in five statewide automated welfare systems (CalWIN, CIV, ISAWS, LEADER, and LA Foster Care) and three child support systems (CASES, ARS and CCSAS/CSE)

Yolo County Child Support Services, KIDS, Woodland, CA 04/2001 – 07/2008 Senior Departmental Analyst, CASES, CSE (IV-D systems) Led the design, development and delivery of readiness efforts for internal automated systems Oversaw the design, development, and delivery of department-wide instructional materials, audio-visual aids, and Web-based training modules to implement state and local training curricula Managed the design, development, and delivery of detailed how-to procedural flows for operations on CASES and CCSAS/CSE Supported the daily operational needs of child support operations Developed, reviewed, updated and delivered user documentation to child support personnel Analyzed business/system process issues, and participated in troubleshooting maintenance and operational support service issues Conducted case compliance and data reliability reviews Served as lead conversion liaison between project and county responsible for data clean-up and system readiness Served as lead Help Desk coordinator responsible for determining the validity of Help Desk tickets prior to reporting to the project site Performed reconciliation of Help Desk tickets after project review Served as SME for IVA/IVD interface operations

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

Accomplishments

Provided program and policy analysis, including detailed review and recommendations of legislative and administrative rules and overseeing the implementation of operational changes in response to rules changes Managed multiple, overlapping operational management and process improvement efforts, including leading the county’s preparations and system testing for the transition to CCSAS/CSE and business operations relative to the interface with the public assistance automated system Served as the lead for readiness and operations on the IVA/IVD interface, leveraging SME knowledge of both IVA/IVD operations and the CalWIN automated system to identify and change key functions in the as-designed CSE/CalWIN interface that presented risks to both Yolo County and statewide operations

Yolo County Department of Social Services, Woodland, CA 11/1989 – 03/2001 Departmental Analyst, WCDS, CalWIN (IV-A systems) Analyzed and presented federal, state, and county regulatory changes to department management and staff Planned, hired, delegated, and reviewed team staff performing a variety of eligibility, technical support, and administrative program functions Provided consultation to staff on case plans, case records, documents, and policies necessary to determine and deliver client services Maintained up-to-date knowledge of federal and state laws, regulations, policies, and procedures that govern program operations Developed office policy and procedures, including developing and presenting training for existing and new employees Developed position descriptions, conducted performance evaluations, handled payroll, maintained personnel files, and enforced personnel rules and the union contract Served as SME for IVA/IVD interface operations Accomplishments

Spearheaded the design and implementation of total quality management, including direct client-facing forums, strategic planning, assessment, measurement, training, and continuous improvement Oversaw interface activity with sister agencies (as primary); served as day-to-day liaison; as well as coordinated cross-county, county-to-state activities, and direct client interactions

EDUCATION

General Studies, Clackamas Community College, Oregon City, OR, 1979

TRAINING

Supervision/Management Series, Program Management Series, University of Davis Extension, Davis, CA, 1998–2001

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

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Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

VINOD MENON – CHILD SUPPORT ENFORCEMENT SME

SUMMARY OF QUALIFICATIONS

16 years of experience with Software Development Life Cycle (SDLC), including IT system requirements study, business analysis, documentation, design, development, quality assurance, maintenance, enhancement, training, implementation, transition, and testing 16 years experience in operations support, analysis and approval for application enhancements, and defect identification and resolution following post-production releases 16 years of experience with legacy, mainframe, client server, and Internet Web applications 10+ years of experience with federal and state Child Support Enforcement (OCSE) systems 10 years of experience as business analyst, systems analyst, and technical lead

PROFESSIONAL EXPERIENCE

State of Delaware (Division of Child Support Enforcement), New Castle, Delaware 06/2010 – present Business Requirements Lead, Implementation Team Leads the re-engineering initiative for the business/architecture of the current legacy child support enforcement system Defines business requirements for the design and implementation of a new statewide, state-of-the-art child support system for the Delaware Child Support Enforcement System (DACSES) replacement project Oversees the assessment of project deliverables and definition of a project initiation plan schedule in the State of Arkansas ARCSIS transfer system environment Accomplishments:

Contributed to the successful completion of planning activities, which resulted in the selection of a project vendor

United States Postal Service (USPS), Wilkes-Barre, Pennsylvania 03/2010 – 06/2010 Lead Business Systems Analyst, Multi-channel Customer Experience Improvement Project (Project Phoenix) Gathered business requirements from marketing group through conference call work sessions Created and documented business and functional requirements using Caliber Validated that functional requirements met specifications outlined in the business requirements Communicated and assigned design specifications to the development team Accomplishments:

Oversaw the integration of multiple independent project components to eliminate redundant functionalities and provide business and systems re-engineering

State of New Jersey (Division of Family Development), Mercerville, New Jersey 06/2006 – 03/2010 Business and Systems Analyst, New Jersey Kids Deserve Support (NJKiDS)Project Analyzed and documented high-level system business requirements through business process re-engineering Reviewed and analyzed BPR and RFP ―As-Is‖ and ―To-Be‖ methods and process flow diagrams as an initial step for the application design Validated and verified the requirements and solutions to the requirements met OCSS Federal Certification guidelines, New Jersey state statutes, and procedures set by the IV&V vendor Conducted and participated in pre-JAD sessions to provide the prime vendor with system level requirements Participated in JAD sessions demonstrating prototype module-level functional process using template online screens and batch flow processes Participated in post-JAD sessions to review and comment on use cases, screens, batch processes, flowcharts, etc., designed as the outcome of earlier JAD sessions

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

Served as lead on the Case Initiation, Case Establishment, and Case Management modules Served as design lead for implementing new business procedures for interface with the family court systems for FD, FV, and FM dockets, scheduling and court calendaring and forms, and alert generation Served as design lead for implementing new business procedures for interfaces with the IV-A (Welfare), IV-E (foster care, SACWIS), and XIX (Medicaid) agencies Conducted and participated in elaborate working sessions with Technical Design, QA, and State SME Teams to identify and capture processes for application design Reviewed, validated, and responded to users’ and participants’ comments and questions on system design Reviewed test plan documentation and provided improvisation techniques Provided test scenarios for use case buildup, and validated test scripts for testing Recommended workarounds, and submitted Change Control requests, as necessary Provided analyses and recommended fixes for issues, defects, and enhancement requests from Help Desk tickets logged from workers from counties on post-production rollout as part of Oversight Support Group Designed reports for BI portal Participated in application transition phase, including training permanent and new staff on current processes providing training on system design. Accomplishments:

Provided hands-on utilization of project management and project assistant software tools, including MS Project, Clear Case, IBM Rational Portfolio Manager, Rational, Rational Requisite Pro, MS Power Point, Rational ClearQuest, SharePoint, BI Portal, and Alloy Navigator v 5.3.0 Identified and confirmed system and design documentation is 100 percent compliant with design specifications and met federal certification and state regulations prior to final handover

State of Alabama, Department of Human Resources, Montgomery, Alabama 02/2003 – 06/2006 Systems Analyst & Technical Team Lead, Quality Assurance, Alabama Location Enforcement and Collection System (ALECS 2.10) Scrutinized change request proposals and participate in code walkthrough with functional/development/DBA teams Provided technical support to functional/business analysts Analyzed/wrote/set up/executed test plans, test scripts, and test data Set up test cases for baseline and formal test using Mercury WinRunner Handled four test regions on four different DB2 databases and CICS regions Migrated programs from staging area into test region, and compiled and ran checks for new program execution. Rescheduled, executed, provided troubleshooting, debugged batch scheduled jobs, and synced test schedule with production schedule Verified related child support payments due and collected at the county level after month-end jobs Verified, distributed, and disbursed child support funds available at different counties Generated Spufi to verify test results, and created reports on Microsoft® Access 97™ Built and set up test data and test scripts using WinRunner 7.01 for baseline and formal test Analyzed QA data after batch runs, and verified test cases with the test plan through the ALECS online application Maintained and fixed issues related to PRACATS Database on Microsoft Access Designed baseline and a formal test plan for the QA and CM PRACATS Database for Windows XP migration Evaluated emulators EXTRA X-treme 8.0, PASSPORT PC TO HOST 2004-2716-3-S, BlueZone Mainframe display v3.5C1, Hummingbird 10.0.0.0, and testing tool Mercury WinRunner QuickTest Pro. 8.0 Created and executed a test plan for upgrade to ZOS – Test TSO/ISPF/Data files/DB2 screen functionalities, utilities, and security Organized and conducted the quarterly disaster recovery test run with remote center in Boulder, Colorado Wrote test plan and test cases for testing the working of TICTOC, WinRunner QTP 8.2, Hummingbird emulator, and Microsoft Access 97 applications, as part of Windows XP upgrade

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

Participated in the testing process that encompassed complete quality assurance test processes such as unit testing, integrating testing, regression testing, load test, system test, white box, and black box testing Participated on the team that prepared and submitted an RFP response for other state child support enforcement system applications Accomplishments:

Scheduled, conducted, and successfully completed testing of the distribution and disbursement modules required for PRWORA Certification, FIDM, EFT, DOCGEN, VRU, IIWO, Federal 34A reports, Case Closure reports, Voided Warrants/To-be-voided Warrants Extract and Report, OCSE-157 Reports, Auto-Emancipation of Children, Driver License Suspension/Revocation, Automated Driver License Suspension Notice, Credit Bureau Reporting Process, and National Medical Support Notice Designed, developed, and maintained an Microsoft Access (MATS) application to log, maintain, generate reports, and track programs under test region and details regarding scheduled job maintenance and synchronization between test regions Participated in task feasibility and execution study, and submitted task hour requests required for PRWORA distribution as part of the federal certification process for September 2003 and post-certification requirements Contributed to the successful PRWORA certification of the Alabama Location Enforcement and Collection System (ALECS 2.10)

State of Michigan (Family Independence Agency), Lansing, Michigan 09/2002 – 02/2003 Senior Analyst, Michigan Child Support Enforcement System (MiCSES 2.4) Project Documented functional specifications to meet requirements for MiCSES 2.4 Constructed technical workflow and presentation of technical documentation Updated database objects and modification/enhancement of code using SQL and PL/SQL to facilitate locate functionality by interfacing with Datawarehouse and Central Database agencies Provided Unit and String testing of IN21 locate interface module Documented test results and presentation of test results Accomplishments:

Collected and analyzed FIA rules and regulations for locate interface processing, which is a subset of the Establishment module and interacts with agencies such as the Data Warehouse and Central Database to collect data pertaining to new address and employer information available for custodial and non-custodial parents Contributed to the successful system enhancement that helps maintain a consistent track on the location of the custodial and non-custodial parents, and provided a crucial function for enforcement and income withholding

EDUCATION

BA, Electronics & Communication Engineering, Bangalore University, Karntaka, India, 1994

CERTIFICATIONS

Oracle Certified Application Developer Exam 1Z0 – 001 – Introduction to Oracle SQL & PL/SQL Exam 1Z0 – 101 – PL/SQL: Program Units Exam 1Z0 – 121 – Developer/2000 Build Forms 1 Exam 1Z0 – 122 – Developer/2000 Build Forms 2 Exam 1Z0 – 123 – Developer/2000 Build Reports

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

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Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

GIPHIMON SEBASTIAN – CHILD SUPPORT ENFORCEMENT SME

SUMMARY OF QUALIFICATIONS

11+ years of IT services experience, including conceptualization, development, deployment, and testing of Internet and intranet applications 10 years of experience in all stages of SDLC, including requirements, analysis, design, implementation, integration, testing, deployment, and post-development maintenance 10 years of experience in database design, data modeling, and system, e-commerce, and Web application development, employing a variety of databases; system development tools, utilities, and languages; and Web tools and utilities 9 years of experience in analysis and development of systems for Pennsylvania DPW and OCYF 4 years of experience working in service-oriented architecture creating and consuming Windows Communication Foundation (WCF) contracts over HTTP, HTTPS, and TCP/IP protocols 2 years of consulting experience in project management and implementation, including product and technology evaluation, feasibility studies, and business solution implementations

PROFESSIONAL EXPERIENCE

Acclaim Systems, Inc., Harrisburg, PA 08/2001 – Present Senior Programmer Analyst, eCIS – IV-B Case Processing Web Development Project 06/2009 – Present Implemented MVP design pattern using Web Client Software Factory (WCSF) in the project to different business layer from the UI layer Implemented Agile Methodology (SCRUM) as part of project requirement changes Participated with reconciling system data problems through data cleanup initiatives Developed business case, collaborative and activity diagrams using Class diagrams using Enterprise Architect Designed and developed Web Forms and re-usable class libraries, generics in .NET & C# Effectively consumed WCF services and Web Services to enhance the functionality Created self-supporting WCF Services as necessary and applicable Involved in designing the database architecture and working with data bound controls, Grid Views, Data Repeater, etc. Implemented Message Queuing MSMQ for scheduling jobs to update the database records Accomplishments:

Contributed to the initial business requirements gathering, design, development, and post-development maintenance and knowledge transfer to support the case processing Web development project Effectively implemented the CWAB Composite Web Application Block; the Exception and Logging Application Block; and the Authentication and Role-Based Authorization services Technical and Business Analyst, OCYF Feasibility Study and Alternatives Analysis 11/2008 – 06/2009 Performed technical evaluation of existing state applications for the integration and interoperability with the Pennsylvania Office of Child, Youth, and Family (OCYF) systems Involved in the requirement gathering and documenting Commonwealth child welfare needs Studied and analyzed the sustainability of the existing solutions at the county and state level Analyzed the technical feasibility of a state-wide service-oriented system and other alternatives Involved in the analysis of other state child welfare systems (SACWIS) as a portable solution for the Commonwealth Participated with the Commonwealth with reconciling system data problems through data cleanup initiatives Involved in the design of a strategic implementation plan for the state-wide child welfare system for the Commonwealth Involved in the technical analysis of the state SACWIS systems from Wisconsin, District of Columbia, New Jersey, Ohio, Minnesota, and Colorado as a transferable solution

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

Accomplishments:

Contributed to the Feasibility Study and Alternatives Analysis that results in a comprehensive plan for an Automated Solution(s) that meets the goals of ODYF and DPW Contributed to the technical and business analysis of more than 20 state and county systems, including in-house county systems, Pennsylvania’s Enterprise to Link Information for Children Across Networks (PELICAN), Children's Integrated Services (CIS/eCIS) systems, and Home and Community Services Information Systems (HCSIS) IT Application Specialist, DPW OCYF ChildLine, CY28, and Case Worker Visitation Tracking Projects 10/2006 – 10/2008 Contributed to the design and development of the CY28 and Case Worker Visitation Tracking applications for the Pennsylvania Office of Child, Youth, and Family (OCYF) Reviewed application maintenance requests prior to assignment to another Contractor Prepared functional requirement specifications of the project, checked the standards and quality of the deliverable, and oversaw the implementation of the project on the live server Involved in all phases of the SDLC, performing design and development activities Developed user acceptance test plans Wrote core code using ADO.NET for sending and receiving data from database Maintained all interactions with the end users, documented the system, and served as a support person, as needed, to handle Help Desk calls and provide training to the users Extensively involved in logical and physical database design Involved in report design using crystal reports and writing stored procedures Accomplishments:

Created the application using VB.NET. Followed N-tier architecture, which involves Application tier, Data Access Tier, Business tier, and Business workflow components Created the functional requirement specifications, database, and Win form design Assisted in deployment and training HCSIS, DPW, SmartBoard Utility Setup Project 8/2001 – 10/2006 Contributed to the design and development of the SmartBoard Utility Product, which is a SmartBoard Notebook add-on by Hatch, Inc. Created algorithm for the installation key generation and validation. Created script to read the Mac Address and Smart Board key to generate unique installation key. Created setup disk using InstallShield 2009 for the final deliverable. Designed the logical and physical database model in SQL Server 2000 to store client and software key information. Integrated the .NET software key application with existing sales application. Accomplishments:

Assisted in the successful packaging and deployment of the SmartBoard Utility Product by Hatch, Inc.

EDUCATION

Master of Science, Computer Application (MCA), University of Madras, India, 1998 Bachelor of Science, Mathematics & Statistics, Mahatma Gandhi University, India, 1995

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

8.3 Key Staff Diversions or Replacements

REQUIREMENT: RFP Section II, p. II-8 C. Key Staff Diversions Or Replacement. Once key staff (Offeror and subcontractor staff) are approved by DPW, the Offeror may not divert or replace personnel without approval of the DPW Contract Administrator and in accordance with the following procedures. The Offeror must provide notice of a proposed diversion or replacement to the DPW Contract Administrator at least thirty (30) days in advance and provide the name, qualifications, and background check of the person who will replace the diverted or removed staff. The DPW Contract Administrator will notify the Offeror within ten (10) days of the diversion notice whether the proposed diversion is acceptable and if the replacement is approved. Divert or diversion is defined as the transfer of personnel by the Offeror or its subcontractor to another assignment within the control of either the Offeror or subcontractor. Advance notification and approval does not include changes in key personnel due to resignations, death and disability, dismissal for cause or dismissal as a result of the termination of a subcontract or any other causes that is beyond the control of the selected Offeror or its subcontractor. However, DPW must approve the replacement staff. The DPW Contract Administrator may request that the selected Offeror remove its staff person from this project at any time. In the event that the selected Offeror staff person is removed from the project, the selected Offeror will have ten (10) days to fill the vacancy with a staff person acceptable in terms of experience and skills, subject to the DPW Contract Administrator‟s approval.

While we have assembled a strong, experienced project team, our staffing approach helps ensure consistent operations and open communication with DPW should staff changes become necessary.

The provision of an outstanding project team is one of the most visible ways that a vendor demonstrates its commitment to the success of a project. Across numerous contracts and for more than 45 years, we have won the respect and appreciation of our customers for the consistently productive and efficient approach we take to the design, development, and organization of our projects. Perhaps the most important step in that organization and the clearest indication of a contractor’s commitment to a project is the selection of the key personnel proposed to lead the project.

ACS’ capability to appropriately staff a contract the scope and complexity of the Child Support Enforcement IT Consulting Services project ensures a staff with the knowledge, expertise, and experience to perform the required services for the detailed analysis and recommendations on the best strategy to be adopted to incrementally deploy the future PACSES Solution. We have drawn on our proven and successful corporate and project staffing experience, along with the first-hand knowledge of the current PACSES operations, to propose a strong team of key personnel, as well as our project staff and subcontractors. Our mission in this area is to recruit, and then retain, the right numbers of the right people to meet DPW’s needs for the Child Support Enforcement IT Consulting Services project.

Given the considerable investment that we make in our employees to recruit, hire, and train them, it is a priority for us to retain talented staff for the Child Support Enforcement IT Consulting Services project. Accordingly, our staffing plan focuses on methods and procedures to support staff retention and professional development as illustrated in Exhibit 8-3. These methodologies help ensure that we retain and continue to enhance the level of firsthand experience and knowledge of DPW’s expectations and requirements.

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

Exhibit 8-3. Inspiring Employee Retention Our approach to staffing and employee development plays a large part in supporting employee retention, thereby limiting the need to fill vacancies.

We draw on proven retention techniques to ensure that all aspects of the Child Support Enforcement IT Consulting Services project are supported through highly qualified personnel. We realize that personnel changes can hinder a successful case management project by creating unwanted disruption to the project. ACS’ retention techniques for our staff include:

Competitive Compensation. Competitive salaries, comprehensive benefits, and performance incentives are used to attract and retain a well-qualified workforce. Attrition rates are continually monitored and compensation is assessed, as necessary to ensure compensation remains competitive. Ongoing Training. Job satisfaction is often correlated directly to a staff member’s competence in performing his/her responsibilities. Ongoing training is key to ensure staff proficiency and professional growth. Professional Certifications, Licenses, and Continuing Education. Professional certifications, licenses and continuing education to maintain certifications are provided to employees where these certifications and licenses are pertinent to their positions. Professional Advancement. Promotion from within (whenever possible) is a key component of the retention program that will be implemented on the Child Support Enforcement IT Consulting Services project. When vacancies do arise, the project manager assures that these opportunities are communicated to current employees and consideration is given to qualified individuals who are interested.

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

Excellent Work Environments. We understand the importance of establishing work environments that are conducive to quality performance. The employees’ wellbeing and job satisfaction are always a prime consideration. Our technologically equipped project facilities provide efficient, yet pleasant work environments that convey our company’s respect and concern for its staff. Recognition and Rewards. We provide several financial rewards for employees who excel in the performance of their duties including ―Spot Awards‖ and ―Special Recognition Awards.‖ Our best practices initiatives include discussion, exchange, and implementation of the aforementioned programs so that we recognize employees and contribute to a positive environment. Telecommuting. ACS’s telecommuting program has been a big asset when it comes to obtaining and retaining staff. This allows flexibility in work times often extending hours into the evening and saves the nurse time and expense in commuting to and from the workplace.

These practices, coupled with our established human resources policies and procedures, and our continuous training programs, provide a solid basis for employee satisfaction–a prerequisite for employee retention. Our employee continuity procedures have evolved for staffing and implementing several successful care management programs. We have the experience and the expertise to provide a solid foundation for high-quality performance by each staff member. Under the leadership of our Project Management Team, our staff understands the requirements for performing their assigned functions as well as the applicable Child Support Enforcement IT Consulting Services project performance standards and expectations.

Diversion or Replacement of Key Personnel

While ACS provides staff members who are exceptionally strong and thoroughly committed to the success of the project, we understand that once key personnel (ACS and subcontractor staff) are approved by DPW, we may not divert or replace personnel without the approval of the DPW Contract Administrator. In accordance with the procedures defined in the RFP, we will provide notice of a proposed diversion or replacement to the DPW Contract Administrator at least thirty (30) days in advance and provide the name, qualifications, and background check of the person who will replace the diverted or removed staff. As defined in the RFP, divert or diversion is the transfer of personnel by ACS or one of our subcontractors to another assignment within the control of either ACS or each subcontractor.

We understand that the DPW Contract Administrator will notify ACS within ten (10) days of the diversion notice whether the proposed diversion is acceptable and if the replacement is approved.

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

Key Personnel Changes beyond ACS’ Control

With our experience staffing projects with similar scope and complexity as the Child Support Enforcement IT Consulting Services project, we realize that unexpected turnovers are a part of normal business functions. In some cases, unexpected turnover occurs because of life changes, relocations, organizational changes, and inevitable replacements.

We acknowledge that advance notification and approval does not include changes in key personnel due to resignations, death and disability, dismissal for cause or dismissal as a result of the termination of a subcontract, or any other causes that is beyond the control of ACS or one of our subcontractors.

Should a key personnel position become vacant unexpectedly—whether on a temporary or permanent basis—the individual who has been designated to serve as the backup for that position assumes responsibility and accountability for the tasks associated with the position. This individual is expected to perform all necessary duties until such time as a permanent replacement is available or the absent employee is able to return to work.

As we seek a permanent replacement for any key position, we look to current ACS employees, particularly those employees who have fulfilled their duties on a contract or those who have expressed a desire for new or additional challenges. Shifting a current employee into a new or backup role offers the advantage of an experienced employee, and it also minimizes the need for training in corporate policies and procedures.

In the event of key personnel changes that are beyond our control, we will provide notice of our proposed replacement staff to the DPW Contract Administrator for approval.

Removal of Staff Person at DPW’s Request

ACS acknowledges that the DPW Contract Administrator may request that we remove a staff person from this project at any time. In the event that the staff person is removed from the project, we will have ten (10) days to fill the vacancy with a staff person acceptable in terms of experience and skills, subject to the DPW Contract Administrator’s approval. In seeking a replacement, we employ similar steps as described previously to fill the position while continuing to meet our responsibilities.

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

Key Staff References

We have included a completed Appendix I, Key Staff Reference Checklist at the end of this section for each of the following key staff:

Information Technology Support and Services for the Department of Public Welfare LOT #5—Child Support Enforcement IT Consulting Services RFP Number 16-09

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Key Staff Template

Offeror Company Name: ACS State & Local Solutions, Inc.

Subcontractor Company Name (if applicable):

Reference Organization Name: Reference Contact Name: Maryland Department Of Human Resources Isabel Fitzgerald

Reference Contact Title: Chief Information Officer

Reference Organization Address: Reference Contact Phone: Maryland OTHS/DHRIS (410) 238-1204 1100 Eastern Blvd Essex, MD 21221 Reference Contact Email Address: [email protected]

Offeror/Subcontractor’s Key Staff individual about whom this Reference Information is requested: Name: Bill Thurman Title: Project Manager, LOT #5—Child Support Enforcement IT Consulting Services

Contract/Project the Offeror/Subcontractor Completed for the Reference Organization:

Contract/Project Name: MD DHR Application Maintenance and Operations (MD CHESSIE Project) Contract/Project Start Date: 07/2006 Contract/Project End Date: 12/2010 Contract/Project $ Amount: $178,551,179 (MD CHESSIE represents approximately 25 percent of the contract)

Page 1 of 6 Key Staff Template

1) How long has this individual had a Business Relationship with the Reference Organization? Mr. Thurman has had a business relationship with Maryland DHR for two and a half years.

2) Describe this individual’s role on the contract/project, the nature of the work this individual completed, and his/her total estimated hours worked on behalf of the Reference Organization: Mr. Thurman serves as project manager/senior systems development manager for this project. As the engagement manager for the MD CHESSIE Project (SACWIS) he directs a team of 25 managers and consultants. Mr. Thurman is responsible for ongoing maintenance and operations and developing and implementing a new payment processing and accounting module. Mr. Thurman was also responsible for completing a systems upgrade moving to PowerBuilder 11.2 and EA Server 6.2 He also works closely with senior executives in DHR to review ongoing progress and determine future needs and direction of the system. Under his direction, MD CHESSIE has become a system that is now accepted and being used successfully as a tool to manage the state’s child welfare program. Mr. Thurman provided approximately 4,908 hours of professional services on behalf of Maryland DHR.

3) Describe the Contract/Project Objectives: The project objectives include enhancing CHESSIE to make it a more valuable tool in assisting the local Departments of Social Services in providing services to families and children across the state. Another project objective is to help in the management and tracking of referrals, investigations, and tracking of allegations of abuse or neglect. Other project objectives include providing timely and accurate payments to providers and providing better and more useable data for managing and evaluating the Child Welfare System.

Page 2 of 6 Key Staff Template

Offeror Company Name: ACS State & Local Solutions, Inc.

Subcontractor Company Name (if applicable):

Reference Organization Name: Reference Contact Name: Maryland Department of Human Resources Carolyn Blagmon

Reference Contact Title: Program Manager, Maryland CHESSIE

Reference Organization Address: Reference Contact Phone: Maryland OTHS/DHRIS Office: (410) 238-1230 1100 Eastern Blvd Cell: (410) 818-4251 Essex, MD 21221 Reference Contact Email Address: [email protected]

Offeror/Subcontractor’s Key Staff individual about whom this Reference Information is requested: Name: Bill Thurman Title: Project Manager, LOT #5—Child Support Enforcement IT Consulting Services

Contract/Project the Offeror/Subcontractor Completed for the Reference Organization:

Page 3 of 6 Key Staff Template

1) How long has this individual had a Business Relationship with the Reference Organization? Mr. Thurman has had a business relationship with Maryland DHR for two and a half years.

2) Describe this individual’s role on the contract/project, the nature of the work this individual completed, and his/her total estimated hours worked on behalf of the Reference Organization: Mr. Thurman serves as project manager/senior systems development manager for this project. As the engagement manager for the MD CHESSIE Project (SACWIS) he directs a team of 25 managers and consultants. Mr. Thurman is responsible for ongoing maintenance and operations and developing and implementing a new payment processing and accounting module. Mr. Thurman was also responsible for completing a systems upgrade moving to PowerBuilder 11.2 and EA Server 6.2 He also works closely with senior executives in DHR to review ongoing progress and determine future needs and direction of the system. Under his direction, MD CHESSIE has become a system that is now accepted and being used successfully as a tool to manage the state’s child welfare program. Mr. Thurman provided approximately 4,908 hours of professional services on behalf of Maryland DHR.

Page 4 of 6 Key Staff Template

Offeror Company Name: ACS State & Local Solutions, Inc.

Subcontractor Company Name (if applicable):

Reference Organization Name: Reference Contact Name: Maryland Department of Human Resources Amanda Tate

Reference Contact Title: Deputy Chief Information Officer, Enterprise Policy and Strategic Planning

Reference Organization Address: Reference Contact Phone: Maryland OTHS/DHRIS (410) 238-1356 1100 Eastern Blvd Essex, MD 21221 Reference Contact Email Address: [email protected]

Offeror/Subcontractor’s Key Staff individual about whom this Reference Information is requested: Name: Bill Thurman Title: Project Manager, LOT #5—Child Support Enforcement IT Consulting Services

Contract/Project the Offeror/Subcontractor Completed for the Reference Organization:

Page 5 of 6 Key Staff Template

1) How long has this individual had a Business Relationship with the Reference Organization? Mr. Thurman has had a business relationship with Maryland DHR for two and a half years.

2) Describe this individual’s role on the contract/project, the nature of the work this individual completed, and his/her total estimated hours worked on behalf of the Reference Organization: Mr. Thurman serves as project manager/senior systems development manager for this project. As the engagement manager for the MD CHESSIE Project (SACWIS) he directs a team of 25 managers and consultants. Mr. Thurman is responsible for ongoing maintenance and operations and developing and implementing a new payment processing and accounting module. Mr. Thurman was also responsible for completing a systems upgrade moving to PowerBuilder 11.2 and EA Server 6.2 He also works closely with senior executives in DHR to review ongoing progress and determine future needs and direction of the system. Under his direction, MD CHESSIE has become a system that is now accepted and being used successfully as a tool to manage the state’s child welfare program. Mr. Thurman provided approximately 4,908 hours of professional services on behalf of Maryland DHR.

Page 6 of 6 Key Staff Template

Offeror Company Name: ACS State & Local Solutions, Inc.

Subcontractor Company Name (if applicable):

Reference Organization Name: Reference Contact Name: Pennsylvania Department of Welfare Ed Heston Bureau of Child Support Enforcement

Reference Contact Title: Human Services Support Specialist

Reference Organization Address: Reference Contact Phone: 1303 North Seventh St, (717) 705-5106 Harrisburg, PA 17102

Reference Contact Email Address: [email protected]

Offeror/Subcontractor’s Key Staff individual about whom this Reference Information is requested: Name: Timothy S. Reedy Title: Application Support Services Lead, LOT #5—Child Support Enforcement IT Consulting Services

Contract/Project the Offeror/Subcontractor Completed for the Reference Organization:

Contract/Project Name: PACSES Project Contract/Project Start Date: 4/24/1999 Contract/Project End Date: 05/22/2010 Contract/Project $ Amount: $2.6 million annually

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1) How long has this individual had a Business Relationship with the Reference Organization? Mr. Reedy has had a business relationship with the reference organization for 11 years.

As Project Manager, Mr. Reedy managed the ACS staff at PACSES. Mr. Reedy also managed the ACS contract with its prime contractor Deloitte Consulting.

Mr. Reedy provided developed, implemented and maintained the Content Delivery Network for PACSES. As the CDN Lead, Mr. Reedy was integral to the development, production and delivery of training videos to the 4000+ end users of PACSES. He produced and delivered over 350 training videos for PACSES. These topics for these videos included: how to use PACSES; history of the project; Child Support Rules & Regulations; and, hardware & software installation among many, many others.

Total Estimated Hours Worked: 20,680 hours for the Center for Support of Families/Lockheed Martin IMS.

3) Describe the Contract/Project Objectives: The project objective was to design, develop, and support applications to address the business needs of the Bureau of Child Support Enforcement (BCSE).

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Offeror Company Name: ACS State & Local Solutions, Inc.

Subcontractor Company Name (if applicable):

Reference Organization Name: Reference Contact Name: Lockheed Martin IMS Roger Morefield

Reference Contact Title: Implementation Manager

Reference Organization Address: Reference Contact Phone: Lockheed Martin Space Mission Systems (717) 705-5204 Attn: Roger Morefield 1006 Hemlock Drive Willow Oak Building Reference Contact Email Address: Harrisburg, PA 17110 [email protected]

Contract/Project the Offeror/Subcontractor Completed for the Reference Organization:

Contract/Project Name: Center for Support of Families/Lockheed Martin IMS Contract/Project Start Date: 3/1/1998 Contract/Project End Date: 4/23/1999 Contract/Project $ Amount: N/A (employee)

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1) How long has this individual had a Business Relationship with the Reference Organization? 1 year

2) Describe this individual’s role on the contract/project, the nature of the work this individual completed, and his/her total estimated hours worked on behalf of the Reference Organization: Role: Implementation Instructor Mr. Reedy was a classroom instructor for the Center for Support of Families, who was a subcontractor to Lockheed Martin IMS. During the implementation of PACSES, which spanned over 19 months, Mr. Reedy taught County Domestic Relations Section employees how to use the new PACSES system. Mr. Reedy developed and delivered the training materials used in the classroom sessions. In addition to delivering the materials to the end users, Mr. Reedy also served as an onsite instructor providing more in-depth training to the Domestic Relations Section staff. Total Estimated Hours Worked: approximately 2,000

3) Describe the Contract/Project Objectives: The project objective was to design, develop, and deliver training materials to every County Domestic Relations Section worker in Pennsylvania.

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Offeror Company Name: ACS State & Local Solutions, Inc.

Subcontractor Company Name (if applicable):

Referen ce Organization Name: Reference Contact Name: County of Lancaster Bruce R. Martin Domestic Relations Section

Reference Contact Title: Deputy Director

Reference Organization Address: Reference Contact Phone: 150 S Queen St, (717) 299-8141 Lancaster PA 17602

Reference Contact Email Address: [email protected]

Contract/Project the Offeror/Subcontractor Completed for the Reference Organization:

Contract/Project Name: County of Lancaster, Domestic Relations Section Contract/Project Start Date: 1/1990 Contract/Project End Date: 2/1998 Contract/Project $ Amount: N/A (employee)

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1) How long has this individual had a Business Relationship with the Reference Organization? 8 years

2) Describe this individual’s role on the contract/project, the nature of the work this individual completed, and his/her total estimated hours worked on behalf of the Reference Organization: Role: Sr. Conference Officer Mr. Reedy served as a Sr Conference Officer for the Domestic Relations Section of the Court of Common Pleas for the County of Lancaster. As a Sr. Conference Officer, Mr. Reedy conducted child support conferences between custodial and non-custodial parents in order to determine the amount of support to be paid by the absent parent. Total Estimated Hours Worked: More than 15,040 hours

3) Describe the Contract/Project Objectives: The project objective was to enter Orders of Court and enforce child support orders.

Page 6 of 6 Key Staff Template

Offeror Company Name: ACS State & Local Solutions, Inc.

Subcontractor Company Name (if applicable):

Reference Organization Name: Reference Contact Name: Kforce, Inc. Jeanine Holden

Reference Contact Title: Senior Account Manager, KFORCE

Reference Organization Address: Reference Contact Phone: Kforce HealthCare Office: (502) 339-3900 4965 US Highway 42, Suite 2900 Cell: (502) 445-3559 Louisville, KY 40222 Reference Contact Email Address: [email protected]

Offeror/Subcontractor’s Key Staff individual about whom this Reference Information is requested: Name: Lillie Arundel Title: Quality Manager, LOT #5—Child Support Enforcement IT Consulting Services

Contract/Project the Offeror/Subcontractor Completed for the Reference Organization:

Contract/Project Name: Contract employee for Humana IT Pharmacy business unit Contract/Project Start Date: 06/2007 Contract/Project End Date: 01/2008 Contract/Project $ Amount: N/A (contract employee)

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1) How long has this individual had a Business Relationship with the Reference Organization? 7 months as a contractor, more than 3 years ongoing business relationship

2) Describe this individual’s role on the contract/project, the nature of the work this individual completed, and his/her total estimated hours worked on behalf of the Reference Organization: Role: Test Lead, Project Manager/IT Business Analyst for IT Pharmacy Ms. Arundel worked for Kforce for 7 months as a contractor, after which Humana offered a full-time position. During that time, her role encompassed the following responsibilities: Performed responsibilities as Test Lead on the MyHumana web re-design and testing for the Pharmacy sections of the website Completed small projects as Project Manager for the Pharmacy sections of the website Assisted with Budget and Resource Planning for 2008 year planning Finished defect resolution of MyHumana Website Created Project Tracker to track status of deliverables for all ePharmacy projects including milestones (design and reqs documentation, test cycle dates , turn dates, warranty dates) , budget, adjusted budget, projected resources, remaining spend, over/under spend, overall status, and open issues Created short version of status for weekly Business meeting Worked with Business Project Manager to coordinate change control process, testing resources, and issue resolution. Total Estimated Hours Worked: approximately 1,100

3) Describe the Contract/Project Objectives: Humana Pharmacy SolutionsSM (HPS) offers traditional pharmacy benefits management with member-focused strategies to yield savings in pharmacy and total health expense. Providing prescription coverage for both individuals and groups, HPS strives to give members access to the medicine they need while offering guidance on clinically proven, therapeutically equivalent drugs that bring better value to the member and the customer. Humana Information Technologies’ ePharmacy initiatives provide Web-based services to allow employers and customers to better manage prescription benefits and Medicare Part D prescription drug coverage and other services through MyHumana Website.

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Offeror Company Name:

ACS State & Local Solutions, Inc.

Subcontractor Company Name (if applicable):

Reference Organization Name: Reference Contact Name: Randy Mabrey Humana Information Technologies Reference Contact Title: Humana IT Project Manager

Reference Organization Address: Reference Contact Phone: Office: (502) 476-5795 Water Front Plaza, East Tower Cell: (812) 499-2550 nd 321 West Main, 22 floor Home: (812) 983-4309 Louisville, KY 40202 Reference Contact Email Address: [email protected]

Contract/Project the Offeror/Subcontractor Completed for the Reference Organization:

Contract/Project Name: Project Manager/IT Business Analyst for IT Pharmacy Contract/Project Start Date: 01/2008 Contract/Project End Date: Present Contract/Project $ Amount: N/A (Employee)

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1) How long has this individual had a Business Relationship with the Reference Organization? 3 years 2) Describe this individual’s role on the contract/project, the nature of the work this individual completed, and his/her total estimated hours worked on behalf of the Reference Organization: Role: Project Manager/IT Business Analyst for IT Pharmacy (Employee) In addition to the following, Ms. Arundels’ responsibilities include managing IT pharmacy projects to improve systems and service delivery, such as a quality reporting and tracking database (QUARKS), Web-based Pharmacist Portal used by Pharmacists, Medicare Rx Calculator for Open enrollment web application, and RightSource Silverlink Project third party IVR notification system. Manages ePharmacy (Web) projects (internal and enterprise) Oversees budget and project approval process and estimates and controls resource utilization Manages project compliance with federal audit standards Reviews and approves requirements, test strategy, and overall design Coordinates project communications with team and business partners Works with technical and business teams to manage scope and change control Manages and maintains the Pharmacy Project Data Tracker that reports weekly status updates on project budgets, allocations, projected over/under spend and future milestone forecast for 72+ projects Total Estimated Hours Worked: more than 3,600 to date 3) Describe the Contract/Project Objectives: Humana Pharmacy SolutionsSM (HPS) offers traditional pharmacy benefits management with member-focused strategies to yield savings in pharmacy and total health expense. Providing prescription coverage for both individuals and groups, HPS strives to give members access to the medicine they need while offering guidance on clinically proven, therapeutically equivalent drugs that bring better value to the member and the customer. Humana Information Technologies’ ePharmacy initiatives provide Web-based services to allow employers and customers to better manage prescription benefits and Medicare Part D prescription drug coverage and other services through MyHumana Website. The Quality Reporting and Tracking Database (QUARKS) is a database that tracks “real-time” errors in filling and shipping mail order prescriptions. This application was designed to meet State (Arizona) compliance requirements and to also track internal quality compliance for Humana RightSource Mail Order PBM. It also measures staff productivity, staff error rates and timely error resolution. Approx. 1,000 users currently at the RightSource facilities in Phoenix and Cincinnati use the “Quick Create” function of this application to identify and track errors to resolution. The Pharmacist Portal delivered a new Humana web portal used by Pharmacists for retrieving member eligibility and Prior Authorization data in addition to providing drug information and claims data. This application is available through Humana.com. The Medicare Rx Calculator for Open Enrollment (2 years-2008 and 2009) delivered a web application viewable on Humana.com that allows Medicare Users to compare future plans and drug costs. The system automatically calculates future costs and compares plan benefits so that the user can see which plan offers the most coverage for their specific needs. The RightSource Silverlink (Project Phase 1) implemented third party IVR notification system to call members when prescriptions submitted to RightSource Mail-Order PBM are ready for refill, in the mail or need a prior authorization. The implementation included functionality for notification calls for “credit card expired” and “Quantity or drug not available”. These notification calls have reduced customer service calls and sped up Prescription processing at Humana’s RightSource facilities.

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Offeror Company Name: ACS State & Local Solutions, Inc.

Subcontractor Company Name (if applicable):

Reference Organization Name: Reference Contact Name: Humana Information Technologies Eric Scheider

Reference Contact Title: Humana Systems Architect

Reference Organization Address: Reference Contact Phone: Water Front Plaza, East Tower Office: (502) 476-8370 321 West Main, 22nd floor Cell: (502) 558-2756 Louisville, KY 40202 Home: (502) 477-9045 Reference Contact Email Address: [email protected]

Contract/Project the Offeror/Subcontractor Completed for the Reference Organization:

Contract/Project Name: Project Manager/IT Business Analyst for IT Pharmacy Contract/Project Start Date: 01/2008 Contract/Project End Date: Present Contract/Project $ Amount: N/A (Employee)

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Offeror Company Name: ACS State & Local Solutions, Inc.

Subcontractor Company Name (if applicable):

Reference Organization Name: Reference Contact Name: Lidia Klemetsrud ACS EDI Gateway, Inc. Reference Contact Title: ACS Project Manager

Reference Organization Address: Reference Contact Phone: (904) 223-7274 2324 Killearn Center Blvd. Reference Contact Email Address: Tallahassee, Fl 32309 [email protected]

Contract/Project the Offeror/Subcontractor Completed for the Reference Organization:

Contract/Project Name: ACS EDI Gateway Inc. supporting state healthcare projects Contract/Project Start Date: 11/2005 Contract/Project End Date: 05/2007 Contract/Project $ Amount: N/A (employee)

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1) How long has this individual had a Business Relationship with the Reference Organization? More than 3.5 years

2) Describe this individual’s role on the contract/project, the nature of the work this individual completed, and his/her total estimated hours worked on behalf of the Reference Organization: Role: Quality Assurance Manager Ms. Arundel’s role was to manage quality assurance activities and initiatives at EDI Gateway and included the following responsibilities: Implement and manage overall Quality Assurance Plan Implement change control process to monitor the scope, quality and timeliness of deliverables that fairly allocates resources across all clients to ensure priority deliverables were worked on and completed within the agreed upon timelines. Serve as the EDI representative on the ACS corporate team for CMMI Process Maturity Certification Monitor state and federal quality requirements affecting on-going projects and operational service level agreements (SLAs) Utilize ACS enterprise tools for estimation and project management Work with state Medicaid teams and ACS Management to improve work flow at EDI Work with state Medicaid teams on the design of the new Medicaid Management Information System (MMIS) Create a “quality mindset” at the Gateway, focused on the idea that quality does not happen by accident, it needs constant focus and dedication. Engage senior management in the review and prioritization of on-going work to ensure there were no surprises and that resources were adjusted to meet the needs of the work load. Total Estimated Hours Worked: approximately 3,500

3) Describe the Contract/Project Objectives: The overall objectives of ACS EDI Gateway are to ensure the secure, reliable operation of ACS’ electronic data interchange while maintaining client and EDI Gateway compliance with state and federal laws, regulations, and rules, including NPI, HIPAA remediation, and Medicare and Medicaid changes.

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Offeror Company Name: ACS State & Local Solutions, Inc.

Subcontractor Company Name (if applicable): SolutionsWest, LLC

Reference Organization Name: Reference Contact Name: Division of Medicaid and Children’s Health Alan F. Freund Centers for Medicare & Medicaid Services (CMS) Reference Contact Title: Manager, Financial Management Branch

Reference Organization Address: Reference Contact Phone: 233 North Michigan Avenue, Suite 600 (312) 353-1589 Chicago, Illinois,60601 Reference Contact Email Address: [email protected]

Offeror/Subcontractor’s Key Staff individual about whom this Reference Information is requested: Name: Barbara Anderson Title: Strategy & Business Lead, LOT #5—Child Support Enforcement IT Consulting Services

Contract/Project the Offeror/Subcontractor Completed for the Reference Organization:

Contract/Project Name: N/A (CMS employee) Contract/Project Start Date: 9/10/2004 Contract/Project End Date: 10/21/2005 Contract/Project $ Amount: N/A (salary)

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1) How long has this individual had a Business Relationship with the Reference Organization? 1 year

2) Describe this individual’s role on the contract/project, the nature of the work this individual completed, and his/her total estimated hours worked on behalf of the Reference Organization: Role: Financial Management Specialist for Region V (state of Minnesota) Provided expertise and technical assistance to the state Medicaid agency, state legislature, health care providers, and other interested parties to ensure that funding and expenditures for the program are in compliance with federal law and regulations. Analyzed and monitored state Medicaid budget and operations, funding mechanisms and expenditures; and reconcile federal/state budget discrepancies Analyzed and tracked proposed legislation to resolve problems and issues prior to implementation Supported review and assessment of MMIS development initiatives in Region V states Conducted policy and financial oversight reviews and audits: developed detailed review reports, articulated findings, implemented corrective actions, recommended payment of State Medicaid claims and expenditures, and monitored closing agreement with state agency Recommended action on state agency contracts involving federal funding; review and monitor performance under contract provisions Total Estimated Hours Worked: approximately 2,320 hours

3) Describe the Contract/Project Objectives: The Centers for Medicare & Medicaid Services (CMS) is a federal agency within the United States Department of Health and Human Services (DHHS) that administers the Medicare program and works with partnership with state governments to administer Medicaid, the State Children’s Health Insurance Program (SCHIP), and health insurance portability standards. In addition to these programs, CMS has other responsibilities including the administrative simplification standards from the Health Insurance Portability and Accountability Act (HIPPA), quality standards in long term care facilities through survey and certification processes, and clinical laboratory quality standards under the Clinical Laboratory Improvement Amendments. CMS is comprised of 10 regional offices, including Region V, regional headquarters located in Chicago, Illinois.

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Offeror Company Name: ACS State & Local Solutions, Inc.

Subcontractor Company Name (if applicable): SolutionsWest, LLC

Reference Organization Name: Reference Contact Name: CGI, Inc. – California Child Support Project Geraldine (Gerri) Magers

Reference Contact Title: Vice President

Reference Organization Address: Reference Contact Phone: 11080 International Drive (916) 830-1100 Rancho Cordova, CA 95670 Reference Contact Email Address: [email protected]

Contract/Project the Offeror/Subcontractor Completed for the Reference Organization:

Contract/Project Name: California Child Support Automated System Contract/Project Start Date: 8/2003 Contract/Project End Date: Current Contract/Project $ Amount: $950,000,000 – SolutionsWest contract: $1,000,000

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1) How long has this individual had a Business Relationship with the Reference Organization? 11 years. 2) Describe this individual’s role on the contract/project, the nature of the work this individual completed, and his/her total estimated hours worked on behalf of the Reference Organization: Role: Change Management County Lead Nature of the Work: Change management county lead, assisting six counties to prepare for implementation and conversion to CCSAS, California’s statewide child support enforcement system. CCSAS change management activities and tasks comprised a disciplined approach that identified specific differences between current system and CCSAS. This information was applied to local child support agency business processes and procedures to better prepare counties for the new system functionality. Analyzed differences in assigned counties to determine how the new system will impact current county business processes and staff roles Analyzed and tracked significant differences and support county decision making as to what type of resolution is required such as new procedures, communication methods, or staff training Managed database reporting so that county decisions and progress was documented. This information produced a detailed implementation plan identifying specific steps the county will take to complete each resolution Assisted county and state staff in identifying risks to successful implementation and strategies for mitigation Provided on-site support at county cutover Developed training materials including web based training, trainers guides, and how-to- guides Total Estimated Hours Worked: 4,900 hours.

3) Describe the Contract/Project Objectives: SolutionsWest worked with CGI staff to develop the project implementation methodologies and reporting processes used to implement the California Child Support Automation System (CCSAS) at customer sites and report project status to local child support agencies and project executive staff. SolutionsWest performed system implementation activities, including project management, change management, training, data conversion, interfaces testing, and onsite support. SolutionsWest also participated in the performance of requirements analysis and design efforts for the CCSAS and provided continued key information technology resources as a part of the project engagement team. SolutionsWest also provided technical staff to analyze data and system architectures, create designs, and implement information system solutions in regards to collecting legacy system data. CCSAS Project Objectives The California Department of Child Support Services’ objective was to transition California's 52 county and regional child support agencies to the new single statewide child support automation system. Developing CCSAS involved bringing 58 local separate local agencies into a single automated case management system. Creating a single system required standardization of data, business practices, local automated processes, forms, and correspondence. At the same time, the system had to have sufficient flexibility to accommodate the unique needs of counties as diverse as Los Angeles County and Del Norte County. The CCSAS combines statewide case management capabilities with centralized child support collection and payment processing through the State Disbursement Unit (SDU).

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Offeror Company Name: ACS State & Local Solutions, Inc.

Subcontractor Company Name (if applicable): SolutionsWest, LLC

Reference Organization Name: Reference Contact Name: CalSTRS Rebecca Skarr

Reference Contact Title: Data, Quality and Imaging Services Manager

Reference Organization Address: Reference Contact Phone: 100 Waterfront Place (916) 414-6390 West Sacramento, CA 95605 Reference Contact Email Address: [email protected]

Contract/Project the Offeror/Subcontractor Completed for the Reference Organization:

Contract/Project Name: California Child Welfare Services (CWS)/Web Project Contract/Project Start Date: 5/2007 Contract/Project End Date: 7/2009 Contract/Project $ Amount: $320,000

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1) How long has this individual had a Business Relationship with the Reference Organization? 2 years.

2) Describe this individual’s role on the contract/project, the nature of the work this individual completed, and his/her total estimated hours worked on behalf of the Reference Organization: Role: Analyst In this role, Ms. Anderson led the effort to complete the CWS/Web Project Implementation Advance Planning Document (IAPD) to secure federal approval and funding to replace California’s current child welfare services case management system. Complete a Cost Benefit Analysis including qualitative and quantitative benefit analysis, benefit profile, project payback schedule, and a plan for ongoing benefit management Assist project and state agency financial staff to manage the CWS/Web budget by developing budget projections, documenting assumptions, develop budget tracking mechanisms, and cost allocation for development, implementation, and maintenance and operations Assist project to develop supporting documentation for the RFP and IAPD including the quality assurance approach, and strategy documents (examples are requirements, training, communication, transition) Developed master draft document; incorporate updates and comments, track scheduled document and management review cycles; final editor for RFP Manage project plan and tasks to coordinate with related project activities for timely submission to the Administration for Children and Families (ACF) Total Estimated Hours Worked: approximately 3,200 hours

3) Describe the Contract/Project Objectives: The California Office of Systems Integration is in the planning and procurement phase of the CWS/Web Project. The purpose of the project is to implement a web services-based technical architecture for Child Welfare Services/Case MS that will meet State and County business requirements, including data management and reporting solutions that are consistent with the Federal Statewide Automated Child Welfare Information System (SACWIS) requirements. The objectives of the CWS/Web Project are to improve client assessments and services, improve compliance with SACWIS requirements, and improve use of technology that supports a mobile workforce and enhances local agency business workflow.

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Offeror Company Name: ACS State & Local Solutions, Inc.

Subcontractor Company Name (if applicable):

Reference Organization Name: Reference Contact Name: Lancaster County Domestic Relations Office Diane Fralich

Reference Contact Title: Director

Reference Organization Address: Reference Contact Phone: 150 N Queen St (717) 299-8145 Lancaster, PA 17603 Reference Contact Email Address: [email protected]

Offeror/Subcontractor’s Key Staff individual about whom this Reference Information is requested: Name: Diane Nicklaus Title: Implementation Lead, LOT #5—Child Support Enforcement IT Consulting Services

Contract/Project the Offeror/Subcontractor Completed for the Reference Organization:

Contract/Project Name: Lancaster County DRS Mapper Contract/Project Start Date: 05/1985 Contract/Project End Date: 09/1997 Contract/Project $ Amount: N/A (internal department project)

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1) How long has this individual had a Business Relationship with the Reference Organization? 16 years

2) Describe this individual’s role on the contract/project, the nature of the work this individual completed, and his/her total estimated hours worked on behalf of the Reference Organization: Role: roles included Support Staff Administrator, Clerical Supervisor, and Financial Supervisor During her time serving this project for Lancaster County, Ms. Nicklaus work included processing all financial area unemployment claims, processing the 643s and 293s from the Department of Public Welfare, and performing daily account reconciliation, bank deposits, office purchasing, and related county accounting functions. She also supervised 14 employees responsible for processing all incoming support payments for county legacy system and audit client accounts. Total Estimated Hours Worked: approximately 33,280 hours

3) Describe the Contract/Project Objectives: The objective of this project was to test the security of the Mapper system due to the sensitive data it contained such as client demographic and financial information. Project objectives also included ensuring payment and case information was processed correctly by verifying that all the financial and accounting information was correctly stored in the system.

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Offeror Company Name: ACS State & Local Solutions, Inc.

Subcontractor Company Name (if applicable):

Reference Organization Name: Reference Contact Name: Department of Public Welfare Joyce Match Division of Child Support Enforcement Systems Reference Contact Title: Case Application Manager

Reference Organization Address: Reference Contact Phone: 2432 N 7th St (717) 705-5104 Harrisburg, PA 17110-2508 Reference Contact Email Address: [email protected]

Contract/Project the Offeror/Subcontractor Completed for the Reference Organization:

Contract/Project Name: PACSES Project Contract/Project Start Date: 06/2/1995 Contract/Project End Date: 06/22/2010 Contract/Project $ Amount: $2.6 million annually

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1) How long has this individual had a Business Relationship with the Reference Organization? 10 years

2) Describe this individual’s role on the contract/project, the nature of the work this individual completed, and his/her total estimated hours worked on behalf of the Reference Organization: Role: QA test manager and subject matter expert Her work included writing test scripts, coordinating batch runs with operations, managing the test environment, and attending all SDLC sessions. She coordinated efforts with the programmers in the development stages of new programs and worked with programmers to ensure changes were in alignment with the designs and state and federal regulations. Ms. Nicklaus also successfully reviewed all test scripts and outlines to ensure that testers were correctly verifying that all changes met state and Federal regulations and adhered to DRS daily business processes. Total Estimated Hours Worked: approximately 20,800 hours

3) Describe the Contract/Project Objectives: The project objective was to design, develop, and support applications to address the business needs of the Bureau of Child Support Enforcement (BCSE).

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Offeror Company Name: ACS State & Local Solutions, Inc.

Subcontractor Company Name (if applicable):

Reference Organization Name: Reference Contact Name: Lancaster County Court of Common Pleas Michael Burnette

Reference Contact Title: Deputy Director, IT Department

Reference Organization Address: Reference Contact Phone: 150 N Queen St (717) 295-5941 Lancaster, PA 17603 Reference Contact Email Address: [email protected]

Contract/Project the Offeror/Subcontractor Completed for the Reference Organization:

Contract/Project Name: Lancaster County DRS Mapper Contract/Project Start Date: 05/1985 Contract/Project End Date: 09/1997 Contract/Project $ Amount: N/A (internal department project)

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1) How long has this individual had a Business Relationship with the Reference Organization? 16 years

2) Describe this individual’s role on the contract/project, the nature of the work this individual completed, and his/her total estimated hours worked on behalf of the Reference Organization: Role: included Support Staff Administrator, Clerical Supervisor, and Financial Supervisor During her time serving this project for Lancaster County, Ms. Nicklaus her completed work included processing all financial area unemployment claims, processing the 643s and 293s from the Department of Public Welfare, and performing daily account reconciliation, bank deposits, office purchasing, and related county accounting functions. She also supervised 14 employees responsible for processing all incoming support payments for county legacy system and audit client accounts. Total Estimated Hours Worked: approximately 33,280 hours

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Offeror Company Name: ACS State & Local Solutions, Inc.

Subcontractor Company Name (if applicable):

Reference Organization Name: Reference Contact Name: Pennsylvania Department of Welfare Joyce Match Bureau of Child Support Enforcement Reference Contact Title: Case Applications Manager

Reference Organization Address: Reference Contact Phone: 1303 North Seventh St. (717) 705-5104 Harrisburg, PA 17102 Reference Contact Email Address: [email protected]

Offeror/Subcontractor’s Key Staff individual about whom this Reference Information is requested: Name: Patrick O’Malley Title: Modification and Enhancements Lead, LOT #5—Child Support Enforcement IT Consulting Services

Contract/Project the Offeror/Subcontractor Completed for the Reference Organization:

Contract/Project Name: PACSES Project Contract/Project Start Date: 6/2/1995 Contract/Project End Date: 6/22/2010 Contract/Project $ Amount: $2.6 million annually

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1) How long has this individual had a Business Relationship with the Reference Organization? 15 years

2) Describe this individual’s role on the contract/project, the nature of the work this individual completed, and his/her total estimated hours worked on behalf of the Reference Organization: Role: Case Applications Track Lead Mr. O’Malley provided IT consulting services related to supporting the PACSES application project. As case applications track lead supervising up to 15 development team members, Mr. O’Malley was integral to the development, design, quality assurance, project management, and technical troubleshooting services for the project. He has been responsible for over 65 percent of the application development effort and has been invaluable in providing expert guidance on all technical aspects of the PACSES system and the associated business processes. Total Estimated Hours Worked: approximately 27, 260 hours

3) Describe the Contract/Project Objectives: The project objective was to design, develop, and support applications to address the business needs of the Bureau of Child Support Enforcement (BCSE).

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Offeror Company Name: ACS State & Local Solutions, Inc.

Subcontractor Company Name (if applicable):

Reference Organization Name: Reference Contact Name: Lockheed Martin Space Mission Systems Roger Morefield

Reference Contact Title: Network Manager

Reference Organization Address: Reference Contact Phone: Attn: Roger Morefield (717) 649-6872 1006 Hemlock Drive Willow Oak Building Reference Contact Email Address: Harrisburg, PA 17110 [email protected]

Contract/Project the Offeror/Subcontractor Completed for the Reference Organization:

Contract/Project Name: PACSES Project Contract/Project Start Date: 6/2/1996 Contract/Project End Date: 6/22/2010 Contract/Project $ Amount: $2.6 million annually

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1) How long has this individual had a Business Relationship with the Reference Organization? 14 years

2) Describe this individual’s role on the contract/project, the nature of the work this individual completed, and his/her total estimated hours worked on behalf of the Reference Organization: Role: Case Applications Track Lead Mr. O’Malley provided IT consulting services related to supporting the PACSES application project. As case applications track lead supervising up to 15 development team members, Mr. O’Malley was integral to the development, design, quality assurance, project management, and technical troubleshooting services for the project. He has been responsible for over 65 percent of the application development effort and has been invaluable in providing expert guidance on all technical aspects of the PACSES system and the associated business processes. Total Estimated Hours Worked: approximately 2, 260 hours

3) Describe the Contract/Project Objectives: The project objective was to design, develop, and support applications to address the business needs of the Bureau of Child Support Enforcement (BCSE).

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Offeror Company Name: ACS State & Local Solutions, Inc.

Subcontractor Company Name (if applicable):

Reference Organization Name: Reference Contact Name: Lockheed Martin IMS Maldwyn Cooper

Reference Contact Title: Technical Services Manager

Reference Organization Address: Reference Contact Phone: 321 Patrick Way 610-640-5955 Royersford, PA 19468 Reference Contact Email Address: [email protected]

Contract/Project the Offeror/Subcontractor Completed for the Reference Organization:

Contract/Project Name: PACSES Project Contract/Project Start Date: 6/2/1995 Contract/Project End Date: 6/22/1999 Contract/Project $ Amount: $20 million annually

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1) How long has this individual had a Business Relationship with the Reference Organization? 4 years.

2) Describe this individual’s role on the contract/project, the nature of the work this individual completed, and his/her total estimated hours worked on behalf of the Reference Organization: Role: Systems Analyst Programmer For this project, Mr. O’Malley provided IT consulting services related to supporting the PACSES application, for the contract on the PACSES project under Lockheed Martin IMS. He acted as a member of the support layer team and was responsible for configuration of systems software and development of the database I/O layer. He also provided technical support for all major problems related to the systems integration testing, system pilot, and implementation. Total Estimated Hours Worked: approximately 4, 800 hours

3) Describe the Contract/Project Objectives: The project objective was to develop the child support enforcement system and to provide support, analysis, and development for the PASCES support layer (middleware) component of the application.

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Offeror Company Name: ACS State & Local Solutions, Inc.

Subcontractor Company Name (if applicable):

Reference Organization Name: Reference Contact Name: Domestic Relations Section, Lancaster County Cara Knepper

Reference Contact Title: Senior Conference Officer

Reference Organization Address: Reference Contact Phone: 150 N Queen Street (717) 572-8478 Suite 220 Lancaster, PA 17603 Reference Contact Email Address: [email protected]

Offeror/Subcontractor’s Key Staff individual about whom this Reference Information is requested: Name: Jennifer Destafano Title: Subject Matter Expert, LOT #5—Child Support Enforcement IT Consulting Services

Contract/Project the Offeror/Subcontractor Completed for the Reference Organization:

Contract/Project Name: Domestic Relations Section, Lancaster County Contract/Project Start Date: 06/2004 Contract/Project End Date: 04/2009 Contract/Project $ Amount: N/A (employee)

Page 1 of 8 Key Staff Template

1) How long has this individual had a Business Relationship with the Reference Organization? Nearly 5 years

2) Describe this individual’s role on the contract/project, the nature of the work this individual completed, and his/her total estimated hours worked on behalf of the Reference Organization: As a Conference Officer in the Case Management Services Unit, Ms. Destafano was responsible for: Meeting with customers and attorneys regarding all services provided by the Domestic Relations Section, including discussion and explanation of child support laws and statutes, support orders, payments and accruals, enforcement remedies, locate efforts, interstate issues, petitions for modification, emancipation of minor children, and scheduling of conferences and court appearances. Attending contempt court sessions and bench warrant hearings, preparing financial and case summaries for judges and attorneys, presenting case summaries and representing the Domestic Relations Section before the Court. Responding to correspondence and telephone calls from customers, attorneys, employers, and representatives of other state Child Support Enforcement agencies to answer questions, provide needed information, and follow up with appropriate case action. Reviewing and acting upon PACSES alerts, DIT lists, and reports, and taking necessary actions, including enforcement, location efforts, and scheduling, to increase collections and proactively provide services to customers. Entry and processing of orders, including support orders, bench warrant and contempt court orders, orders to freeze or seize assets, and orders to suspend or restore driver’s licenses. Total Estimated Hours Worked: approximately 10,053

3) Describe the Contract/Project Objectives: The Domestic Relations Section, Lancaster County staff worked to fulfill the following objectives: Management of case load of approximately 17,500 cases Provide quality customer service to all participants in child support cases Conduct thorough research of delinquent cases, and determine appropriate action to modify support orders, collect support, or review for closure. Serve the Lancaster County Court of Common Pleas by providing accurate information to judges and performing all administrative tasks.

Page 2 of 8 Key Staff Template

Offeror Company Name: ACS State & Local Solutions, Inc.

Subcontractor Company Name (if applicable):

Reference Organization Name: Reference Contact Name: Domestic Relations Section, Lancaster County Joseph Reese

Reference Contact Title: Senior Account Clerk

Reference Organization Address: Reference Contact Phone: 150 N Queen Street (717) 291-6504 Suite 220 Lancaster, PA 17603 Reference Contact Email Address: [email protected]

Contract/Project the Offeror/Subcontractor Completed for the Reference Organization:

Contract/Project Name: Domestic Relations Section, Lancaster County Contract/Project Start Date: 06/2004 Contract/Project End Date: 04/2009 Contract/Project $ Amount: N/A (employee)

Page 3 of 8 Key Staff Template

1) How long has this individual had a Business Relationship with the Reference Organization? Nearly 5 years

2) Describe this individual’s role on the contract/project, the nature of the work this individual completed, and his/her total estimated hours worked on behalf of the Reference Organization: As a Conference Officer in the Case Management Services Unit, Ms. Destafano was responsible for: Meeting with customers and attorneys regarding all services provided by the Domestic Relations Section, including discussion and explanation of child support laws and statutes, support orders, payments and accruals, enforcement remedies, locate efforts, interstate issues, petitions for modification, emancipation of minor children, and scheduling of conferences and court appearances. Attending contempt court sessions and bench warrant hearings, preparing financial and case summaries for judges and attorneys, presenting case summaries and representing the Domestic Relations Section before the Court. Responding to correspondence and telephone calls from customers, attorneys, employers, and representatives of other state Child Support Enforcement agencies to answer questions, provide needed information, and follow up with appropriate case action. Reviewing and acting upon PACSES alerts, DIT lists, and reports, and taking necessary actions, including enforcement, location efforts, and scheduling, to increase collections and proactively provide services to customers. Entry and processing of orders, including support orders, bench warrant and contempt court orders, orders to freeze or seize assets, and orders to suspend or restore driver’s licenses. Total Estimated Hours Worked: approximately 10,053

Page 4 of 8 Key Staff Template

Offeror Company Name: ACS State & Local Solutions, Inc.

Subcontractor Company Name (if applicable):

Reference Organization Name: Reference Contact Name: Domestic Relations Section, Lancaster County Cindy Schultz

Reference Contact Title: Account Clerk, Senior

Reference Organization Address: Reference Contact Phone: 150 N Queen Street (717) 872-2019 Suite 220 Lancaster, PA 17603 Reference Contact Email Address: [email protected]

Contract/Project the Offeror/Subcontractor Completed for the Reference Organization:

Contract/Project Name: Domestic Relations Section, Lancaster County Contract/Project Start Date: 06/2004 Contract/Project End Date: 04/2009 Contract/Project $ Amount: N/A (employee)

Page 5 of 8 Key Staff Template

1) How long has this individual had a Business Relationship with the Reference Organization? Nearly 5 years

2) Describe this individual’s role on the contract/project, the nature of the work this individual completed, and his/her total estimated hours worked on behalf of the Reference Organization: As a Conference Officer in the Case Management Services Unit, Ms. Destafano was responsible for: Meeting with customers and attorneys regarding all services provided by the Domestic Relations Section, including discussion and explanation of child support laws and statutes, support orders, payments and accruals, enforcement remedies, locate efforts, interstate issues, petitions for modification, emancipation of minor children, and scheduling of conferences and court appearances. Attending contempt court sessions and bench warrant hearings, preparing financial and case summaries for judges and attorneys, presenting case summaries and representing the Domestic Relations Section before the Court. Responding to correspondence and telephone calls from customers, attorneys, employers, and representatives of other state Child Support Enforcement agencies to answer questions, provide needed information, and follow up with appropriate case action. Reviewing and acting upon PACSES alerts, DIT lists, and reports, and taking necessary actions, including enforcement, location efforts, and scheduling, to increase collections and proactively provide services to customers. Entry and processing of orders, including support orders, bench warrant and contempt court orders, orders to freeze or seize assets, and orders to suspend or restore driver’s licenses. Total Estimated Hours Worked: approximately 10,053

Page 6 of 8 Key Staff Template

Offeror Company Name: ACS State & Local Solutions, Inc.

Subcontractor Company Name (if applicable):

Reference Organization Name: Reference Contact Name: ACS State & Local Solutions, Inc. Crystal Gebhart

Reference Contact Title: Project Manager, Maryland SDU

Reference Organization Address: Reference Contact Phone: 6000 Metro Drive (717) 629-7844 Baltimore, MD 21215 Reference Contact Email Address: [email protected]

Contract/Project the Offeror/Subcontractor Completed for the Reference Organization:

Contract/Project Name: PACSES Project Contract/Project Start Date: 04/6/2009 Contract/Project End Date: 06/30/2010 Contract/Project $ Amount: $2.6 million annually

Page 7 of 8 Key Staff Template

1) How long has this individual had a Business Relationship with the Reference Organization? Nearly 1.5 years

2) Describe this individual’s role on the contract/project, the nature of the work this individual completed, and his/her total estimated hours worked on behalf of the Reference Organization: As a Subject Matter Expert for the PACSES project, Ms. Destafano was responsible for providing expertise regarding functional aspects of PACSES and ancillary applications and acting as a liaison between county Domestic Relations Sections and DPW/BCSE. She participated in the Software Development Lifecycle process for work orders and system changes, primarily Deficit Reduction Act of 2005 Distribution Changes, Paternity Tracking System Enhancements – Phase II, and guidelines changes implemented in accordance with Recommendation 91. She created and updated user documentation, desk reference guides, and on-line help for work orders and maintenance releases, and provided user support in the implementation of these changes. In addition to composing user documentation, Ms. Destafano assisted in county outreach projects to increase usage of the Performance Improvement Module (PIM), and in preparation efforts for the implementation of numerous work orders and migrations, including PIM, Automated Case Closure/Order Modification, DRA Distribution Changes, Federal Case Registry Enhancements - Phases I and II, and Recommendation 91 guidelines changes. She provided ongoing support for the daily operational needs of counties, including troubleshooting, processing PACSES Service Requests, responding to questions and Level II Help Desk calls, and providing county users with guidance in PACSES processing and use of ancillary applications. Total Estimated Hours Worked: approximately 2,600

3) Describe the Contract/Project Objectives: The project objective was to design, develop, and support applications to address the business needs of the Bureau of Child Support Enforcement (BCSE).

Page 8 of 8 Key Staff Template

Offeror Company Name: ACS State & Local Solutions, Inc.

Subcontractor Company Name (if applicable):

Reference Organization Name: Reference Contact Name: ACS State & Local Solutions, Inc. Crystal Gebhart

Reference Contact Title: Project Manager, Maryland SDU

Reference Organization Address: Reference Contact Phone: 6000 Metro Drive (717) 629-7844 Baltimore, MD 21215 Reference Contact Email Address: [email protected]

Offeror/Subcontractor’s Key Staff individual about whom this Reference Information is requested: Name: Penny Bowling Title: Subject Matter Expert, LOT #5—Child Support Enforcement IT Consulting Services

Contract/Project the Offeror/Subcontractor Completed for the Reference Organization:

Contract/Project Name: PACSES Project Contract/Project Start Date: 06/2002 Contract/Project End Date: 06/2010 Contract/Project $ Amount: $2.6 million annually

Page 1 of 6 Key Staff Template

1) How long has this individual had a Business Relationship with the Reference Organization? 8 years

2) Describe this individual’s role on the contract/project, the nature of the work this individual completed, and his/her total estimated hours worked on behalf of the Reference Organization: Role: System Analyst Consultant Ms. Bowling’s responsibilities in this role included the following: Provide PACSES technical and functional child support enforcement expertise Analyze, research, and document PACSES system issues to ensure compliance is maintained Support the daily operational needs of the DRSs and Child Support central operations Assist the Pennsylvania Training Institute (through Penn State) in developing courses for county Domestic Relations Office workers Conduct training at seminars as required Assess their business processes at county Domestic Relations Offices Serve as a liaison with 17 Pennsylvania counties Participate in the assessment of incidents, change control requests, testing, and legislative proposals on system users and the child support business process Participate with the Commonwealth with reconciling system data problems through data cleanup initiatives Review testing changes made to the PACSES system, using functional and technical designs, system documentation, online help, and user documentation Write and execute test scripts for Change Controls/Work Orders and multiple PACSES Service Requests and verify the changes or new programming were working properly Serve as Backup Batch Coordinator for processing in Test for Production and System Test testing environments Serve as backup to test script review prior to sending out for Commonwealth review Produce and provide training to other analysts and state/county workers Total Estimated Hours Worked: approximately 15,040

3) Describe the Contract/Project Objectives: The project objective was to design, develop, and support applications to address the business needs of the Bureau of Child Support Enforcement (BCSE).

Page 2 of 6 Key Staff Template

Offeror Company Name: ACS State & Local Solutions, Inc.

Subcontractor Company Name (if applicable):

Reference Organization Name: Reference Contact Name: Adams County Domestic Relations William Gold Jr.

Reference Contact Title: Director

Reference Organization Address: Reference Contact Phone: 111 Baltimore St 717-337-9804 Gettysburg, PA 17325 Reference Contact Email Address: [email protected]

Contract/Project the Offeror/Subcontractor Completed for the Reference Organization:

Contract/Project Name: Adams County Domestic Relations Section Contract/Project Start Date: 09/1990 Contract/Project End Date: 07/1992 Contract/Project $ Amount: N/A (employee)

Page 3 of 6 Key Staff Template

1) How long has this individual had a Business Relationship with the Reference Organization? Nearly 12 years

2) Describe this individual’s role on the contract/project, the nature of the work this individual completed, and his/her total estimated hours worked on behalf of the Reference Organization: Role: Operations Supervisor/Enforcement Officer/PACSES Coordinator Ms. Bowling worked in the Adams County Domestic Relations Office for 11+ years beginning as a Caseworker, and was then promoted to Operations Supervisor. During this time, she also worked four months in the Cumberland County Domestic Relations Office as the LAN Coordinator. Her responsibilities included the following: Supervise 15 staff members (e.g., Caseworkers, Conference Officers, Intake Officers, Interstate/Locate Officer, and two Prothonotary clerks) Conduct conferences with parties and their attorneys Pursue contempt/sentencing against defendant/plaintiffs as required Serve as liaison between the Domestic Relations Office and Harrisburg for the PACSES system regarding issues, disruptions, and program changes Meet with county/state auditors on compliance issues Provide a link of communication between the Domestic Relations Office and the PACSES Central Office via telephone and filing incidents Serve as backup to the PACSES Administrator Prepare and maintain the legacy computer system to transfer to a state wide computer system Maintain the new PACSES system by recording errors and submitted incidents Total Estimated Hours Worked: approximately 22,000

3) Describe the Contract/Project Objectives: The Domestic Relations Section, Adams County staff worked to fulfill the following objectives: Management of case load of approximately 3400 cases Provide quality customer service to all participants in child support cases Conduct thorough research of delinquent cases, and determine appropriate action to modify support orders, collect support, or review for closure. Serve the Adams County Court of Common Pleas by providing accurate information to judges and performing all administrative tasks.

Page 4 of 6 Key Staff Template

Offeror Company Name: ACS State & Local Solutions, Inc.

Subcontractor Company Name (if applicable):

Reference Organization Name: Reference Contact Name: PACSES Project Roger Morefield

Reference Contact Title: Network Manager

Contract/Project the Offeror/Subcontractor Completed for the Reference Organization:

Contract/Project Name: PACSES Project Contract/Project Start Date: 06/2002 Contract/Project End Date: 06/2010 Contract/Project $ Amount: $2.6 million annually

Page 5 of 6 Key Staff Template

1) How long has this individual had a Business Relationship with the Reference Organization? 8 years

2) Describe this individual’s role on the contract/project, the nature of the work this individual completed, and his/her total estimated hours worked on behalf of the Reference Organization: Role: System Analyst Consultant Ms. Bowling’s responsibilities in this role included the following: Provide PACSES technical and functional child support enforcement expertise Analyze, research, and document PACSES system issues to ensure compliance is maintained Support the daily operational needs of the DRSs and Child Support central operations Assist the Pennsylvania Training Institute (through Penn State) in developing courses for county Domestic Relations Office workers Conduct training at seminars as required Assess their business processes at county Domestic Relations Offices Serve as a liaison with 17 Pennsylvania counties Participate in the assessment of incidents, change control requests, testing, and legislative proposals on system users and the child support business process Participate with the Commonwealth with reconciling system data problems through data cleanup initiatives Review testing changes made to the PACSES system, using functional and technical designs, system documentation, online help, and user documentation Write and execute test scripts for Change Controls/Work Orders and multiple PACSES Service Requests and verify the changes or new programming were working properly Serve as Backup Batch Coordinator for processing in Test for Production and System Test testing environments Serve as backup to test script review prior to sending out for Commonwealth review Produce and provide training to other analysts and state/county workers Total Estimated Hours Worked: approximately 15,040

3) Describe the Contract/Project Objectives: The project objective was to design, develop, and support applications to address the business needs of the Bureau of Child Support Enforcement (BCSE).

Page 6 of 6 Key Staff Template

Offeror Company Name: ACS State & Local Solutions, Inc.

Subcontractor Company Name (if applicable): Acclaim Systems, Inc.

Reference Organization Name: Reference Contact Name: Marin County Child Support Assistant Director Jill Francis

Reference Contact Title: Marin County Child Support Assistant Director

Reference Organization Address: Reference Contact Phone: 88 Rowland Blvd, Suite 200 (415) 473-4067 Novato, CA 94945-1408 Reference Contact Email Address: [email protected]

Offeror/Subcontractor’s Key Staff individual about whom this Reference Information is requested: Name: Lois Helms Title: Subject Matter Expert, LOT #5—Child Support Enforcement IT Consulting Services

Contract/Project the Offeror/Subcontractor Completed for the Reference Organization:

Contract/Project Name: California Child Support project (CCSAS) Contract/Project Start Date: June 2007 Contract/Project End Date: December 2008 Contract/Project $ Amount: $1,450,431,964

Page 1 of 6 Key Staff Template

1) How long has this individual had a Business Relationship with the Reference Organization? 2 years

2) Describe this individual’s role on the contract/project, the nature of the work this individual completed, and his/her total estimated hours worked on behalf of the Reference Organization: Role: Business Analyst In this position, Ms. Helms worked as a Change Management Consultant and Business Systems Analyst on a multi-million dollar, Web-based, system application implementation project, with the following responsibilities: Acting as a subject matter expert on a statewide system developed and supported by CGI, IBM, and Accenture; the system includes advanced case and financial management functionality Facilitating local county agency change management teams charged with identifying, managing, and resolving differences to their current business processes caused by the implementation of the new system – includes business process mapping Providing best practices and lessons learned information as well as business process analysis results from other local county agencies involved in earlier phases of the system implementation effort Consulting with senior management on the restructuring of their organizations (12-500 staff) in light of adopting a new system for organization-wide operations Training and presenting system functionality and related business impacts to groups ranging from 3 to 60 people Coordinating communication between cross-functional teams that include members from implementation disciplines for data conversion, site set-up, user training, other local system interfaces and on-site support Providing on-site system expertise and training for clients after conversion to the new system Total Estimated Hours Worked: approximately 5,000

3) Describe the Contract/Project Objectives: The objectives of the California Child Support project (CCSAS) were to develop a single statewide system for child support and the CCSAS – State Disbursement Unit project for the collection and disbursement functions of CCSAS. Together the two projects represent the full new child support function for the state.

Page 2 of 6 Key Staff Template

Offeror Company Name: ACS State & Local Solutions, Inc.

Subcontractor Company Name (if applicable): Acclaim Systems, Inc.

Reference Organization Name: Reference Contact Name: South Carolina Budget and Control Board, Lorraine Caprio Division of State Information Technology South Carolina Enterprise Information System Reference Contact Title: Enterprise Change and Communications (EC&C) Manager- Training Coordinator Team

Reference Organization Address: Reference Contact Phone: 1628 Browning Road Office: (803) 832-8079 Columbia South Carolina 29210 Cell: (530) 902-7685

Reference Contact Email Address: [email protected]

Contract/Project the Offeror/Subcontractor Completed for the Reference Organization:

Contract/Project Name: California Child Support Services (CCSAS), Yolo County Child Support Services, and Yolo County Social Services Contract/Project Start Date: 11/1989 Contract/Project End Date: 12/2007 Contract/Project $ Amount: N/A (county employee position)

Page 3 of 6 Key Staff Template

1) How long has this individual had a Business Relationship with the Reference Organization? 18 years

2) Describe this individual’s role on the contract/project, the nature of the work this individual completed, and his/her total estimated hours worked on behalf of the Reference Organization:

Role: Business Analyst In this position, Ms. Helms was responsible for multiple, overlapping operational management and process improvement efforts, including leading the county’s preparations and system testing for the transition to CCSAS/CSE and business operations relative to the interface with the public assistance automated system. Her responsibilities included the following: Lead the design, development, and delivery of readiness efforts for internal automated systems Design, development, and delivery of department-wide instructional materials, audio-visual aids, and Web-based training modules to implement State and local training curriculum Design, development, and delivery of detailed how-to procedural flows for operations on CASES and CCSAS/CSE Conducted case compliance and data reliability reviews Program and policy analysis, including detailed review and recommendations of legislative and administrative rules as well as overseeing the implementation of operational changes in response to rules changes Program and policy analysis, including detailed review and recommendations of legislative and administrative rules and overseeing the implementation of operational changes in response to rules changes Analysis and presentation of federal, state, and county regulatory changes to Department management and staff Planning, hiring, delegation and review of team staff performing a variety of eligibility, technical support and administrative program functions Provided consultation to staff on case plans, case records, documents, and policies necessary to determine and deliver client services Total Estimated Hours Worked: approximately 34,560 3) Describe the Contract/Project Objectives:

The objectives of the California Child Support Services (CCSAS), Yolo County Child Support Services, and Yolo County Social Services organizations included: To provide a variety of child support and welfare program services and to the community, helping parents fulfill their responsibilities to their child(ren) To develop a single statewide system for child support and the CCSAS - State Disbursement Unit project for the collection and disbursement functions of CCSAS. Together the two projects represent the full new child support function for the State.

Page 4 of 6 Key Staff Template

Offeror Company Name: ACS State & Local Solutions, Inc.

Subcontractor Company Name (if applicable): Acclaim Systems, Inc.

Reference Organization Name: Reference Contact Name: Yolo County Child Support Services Carol Lawrence

Reference Contact Title: Departmental Analyst

Reference Organization Address: Reference Contact Phone: 100 W Court St Office: (530) 661-2898 Woodland CA, 95695 Cell: (530) 908-3096

Reference Contact Email Address: [email protected]

Contract/Project the Offeror/Subcontractor Completed for the Reference Organization: Yolo County Child Support Services

Contract/Project Name: Yolo County Child Support Services Contract/Project Start Date: 04/2001 Contract/Project End Date: 07/2007 Contract/Project $ Amount: N/A (county employee position)

Page 5 of 6 Key Staff Template

1) How long has this individual had a Business Relationship with the Reference Organization? 6 years

2) Describe this individual’s role on the contract/project, the nature of the work this individual completed, and his/her total estimated hours worked on behalf of the Reference Organization: Role: Departmental Analyst In this position, Ms. Helms was responsible for multiple, overlapping operational management and process improvement efforts, including leading the county’s preparations and system testing for the transition to CCSAS/CSE and business operations relative to the interface with the public assistance automated system, including: Lead the design, development, and delivery of readiness efforts for internal automated systems Design, development, and delivery of department-wide instructional materials, audio-visual aids, and Web-based training modules to implement State and local training curriculum Design, development, and delivery of detailed how-to procedural flows for operations on CASES and CCSAS/CSE Conducted case compliance and data reliability reviews Program and policy analysis, including detailed review and recommendations of legislative and administrative rules as well as overseeing the implementation of operational changes in response to rules changes Lead for readiness and operations on the IVA/IVD interface, leveraging SME knowledge of both IVA/IVD operations and the CalWIN automated system to identify and change key functions in the as-designed CSE/CalWIN interface that presented risks to both Yolo County and statewide operations SME for IVA/IVD interface operations Total Estimated Hours Worked: approximately 11,520

3) Describe the Contract/Project Objectives: To provide a variety of child support services and programs to the community, helping parents fulfill their responsibilities to their child(ren).

Page 6 of 6 Key Staff Template

Offeror Company Name: ACS State & Local Solutions, Inc.

Subcontractor Company Name (if applicable): Acclaim Systems, Inc.

Reference Organization Name: Reference Contact Name: Wayne County, State of Michigan Krishna Kumar

Reference Contact Title: Project Manager

Reference Organization Address: Reference Contact Phone: 235 South Grand Avenue (781) 354-8168 Lansing, MI 48933 Reference Contact Email Address: [email protected]

Offeror/Subcontractor’s Key Staff individual about whom this Reference Information is requested: Name: Vinod Menon Title: Subject Matter Expert, LOT #5—Child Support Enforcement IT Consulting Services

Contract/Project the Offeror/Subcontractor Completed for the Reference Organization:

Contract/Project Name: Michigan Child Support Enforcement System (MiCSES 2.4) Contract/Project Start Date: 09/2002 Contract/Project End Date: 02/2003 Contract/Project $ Amount: N/A - Employee

Page 1 of 6 Key Staff Template

1) How long has this individual had a Business Relationship with the Reference Organization? 8 years

2) Describe this individual’s role on the contract/project, the nature of the work this individual completed, and his/her total estimated hours worked on behalf of the Reference Organization: Role: Senior Analyst Collected and analyzed FIA rules and regulations for locate interface processing, a subset of the Establishment module and interacts with agencies such as the Data Warehouse and Central Database to collect data pertaining to new address and employer information available for custodial and non-custodial parents Documented functional specifications to meet requirements for MiCSES 2.4 Constructed technical workflow and presentation of technical documentation Updated database objects and modification/enhancement of code using SQL and PL/SQL to facilitate locate functionality by interfacing with Datawarehouse and Central Database agencies Provided Unit and String testing of IN21 locate interface module Documented test results and presentation of test results Total Estimated Hours Worked: approximately 7,500

3) Describe the Contract/Project Objectives: The Michigan Child Support Enforcement System (MiCSES 2.4) project was an enhancement to earlier MiCSES projects, which extended and enhanced the existing functionality for the support specialists. The locate interface is a subset of the Establishment module and interacts with agencies such as the data warehouse and central database to collect data pertaining to new address and employer information available for a custodial parent (CP) and non-custodial (NCP). This new information is brought into the MiCSES system, and case workers and support specialists associated with the CP/NCP received alert through the application and are given a choice of downloading or rejecting the new information. This process helped maintain a consistent track on the location of the CP/NCP and provided a crucial function in the event of enforcement and income withholding. Key milestones for this project included: Update database objects and code Present test results Meet functional requirements for MiCSES 2.4

Page 2 of 6 Key Staff Template

Offeror Company Name: ACS State & Local Solutions, Inc.

Subcontractor Company Name (if applicable): Acclaim Systems, Inc.

Reference Organization Name: Reference Contact Name: Elite Tech Ronni Bates

Reference Contact Title: Risk Manager

Reference Organization Address: Reference Contact Phone: Building 5, Quakerbridge Road (404) 285-4035 Hamilton, NJ 08619 Reference Contact Email Address: [email protected]

Contract/Project the Offeror/Subcontractor Completed for the Reference Organization:

Contract/Project Name: New Jersey Kids Deserve Support (NJKiDS) Project Contract/Project Start Date: 06/2006 Contract/Project End Date: 03/2010 Contract/Project $ Amount: N/A - Employee

Page 3 of 6 Key Staff Template

1) How long has this individual had a Business Relationship with the Reference Organization? 4 years

2) Describe this individual’s role on the contract/project, the nature of the work this individual completed, and his/her total estimated hours worked on behalf of the Reference Organization: Role: Business and Systems Analyst Analyzed and documented high-level system business requirements through business process re-engineering. Implemented BPR and RFP “As-Is” and “To-Be” methods and process flow diagrams as an initial step for the application design Validated and verified the requirements and solutions to the requirements met OCSS Federal Certification guidelines, New Jersey state statutes, and procedures set by the IV&V vendor Conducted and participated in pre-JAD sessions to provide the prime vendor with system- level requirements Participated in JAD sessions, demonstrating prototype module-level functional process using template online screens and batch flow processes Participated in post-JAD sessions to review and comment on use cases, screens, batch processes, flowcharts, etc., designed as the outcome of earlier JAD sessions Served as lead on the Case Initiation, Case Establishment, and Case Management modules Served as design lead for implementing new business procedures for interface with the family court systems for FD, FV, and FM dockets, scheduling and court calendaring and forms, and alert generation Served as design lead for implementing new business procedures for interfaces with the IV- A (Welfare), IV-E (foster care, SACWIS), and XIX (Medicaid) agencies Conducted and participated in working sessions with Technical Design, QA, and State SME Teams to identify and capture processes for application design Total Estimated Hours Worked: approximately 8,500

3) Describe the Contract/Project Objectives: The New Jersey Kids Deserve Support (NJKiDS) Project involved re-engineering the Child Support Enforcement System for the State of New Jersey. System design was based on federally certified (PRWORA) transfer systems from Michigan and Massachusetts. Key Milestones for this project included: Provide Test Scenarios Provide support for new systems design Design reports for IB Portal Application transition

Page 4 of 6 Key Staff Template

Offeror Company Name: ACS State & Local Solutions, Inc.

Subcontractor Company Name (if applicable): Acclaim Systems, Inc.

Reference Organization Name: Reference Contact Name: State of New Jersey Samuel Jebaraj Division of Family Development Reference Contact Title: Consultant

Reference Organization Address: Reference Contact Phone: Building 5, Quakerbridge Road (732) 986-1439 Hamilton, NJ 08619 Reference Contact Email Address: [email protected]

Contract/Project the Offeror/Subcontractor Completed for the Reference Organization:

Contract/Project Name: New Jersey Kids Deserve Support (NJKiDS) Project Contract/Project Start Date: 06/2006 Contract/Project End Date: 3/2010 Contract/Project $ Amount: N/A - Employee

Page 5 of 6 Key Staff Template

1) How long has this individual had a Business Relationship with the Reference Organization? 4 years

2) Describe this individual’s role on the contract/project, the nature of the work this individual completed, and his/her total estimated hours worked on behalf of the Reference Organization: Role: Business and Systems Analyst Analyzed and documented high-level system business requirements through business process re-engineering. Implemented BPR and RFP “As-Is” and “To-Be” methods and process flow diagrams as an initial step for the application design Validated and verified the requirements and solutions to the requirements met OCSS Federal Certification guidelines, New Jersey state statutes, and procedures set by the IV&V vendor Conducted and participated in pre-JAD sessions to provide the prime vendor with system- level requirements Participated in JAD sessions demonstrating prototype module-level functional process using template online screens and batch flow processes Participated in post-JAD sessions to review and comment on use cases, screens, batch processes, flowcharts, etc., designed as the outcome of earlier JAD sessions Served as lead on the Case Initiation, Case Establishment, and Case Management modules Served as design lead for implementing new business procedures for interface with the family court systems for FD, FV, and FM dockets, scheduling and court calendaring and forms, and alert generation Served as design lead for implementing new business procedures for interfaces with the IV- A (Welfare), IV-E (foster care, SACWIS), and XIX (Medicaid) agencies Conducted and participated in working sessions with Technical Design, QA, and State SME Teams to identify and capture processes for application design Total Estimated Hours Worked: approximately 8,500

3) Describe the Contract/Project Objectives: The New Jersey Kids Deserve Support (NJKiDS) Project involved re-engineering the Child Support Enforcement System for the State of New Jersey. The system design was based on federally- certified (PRWORA) transfer systems from Michigan and Massachusetts. Key Milestones for the project included: Provide Test Scenarios Provide support for new systems design Design reports for IB Portal Application transition

Page 6 of 6 Key Staff Template

Offeror Company Name: ACS State & Local Solutions, Inc.

Subcontractor Company Name (if applicable): Acclaim Systems, Inc.

Reference Organization Name: Reference Contact Name: Department of Public Welfare, DPW Carole Hussey (retired from DPW) Office of Child, Youth, and Family (OCYF) Reference Contact Title: Project Manager

Reference Organization Address: Reference Contact Phone: N/A - Retired (717) 860-7873

Reference Contact Email Address: N/A

Offeror/Subcontractor’s Key Staff individual about whom this Reference Information is requested: Name: Giphimon Sebastian (Giphi) Title: Subject Matter Expert, LOT #5—Child Support Enforcement IT Consulting Services

Contract/Project the Offeror/Subcontractor Completed for the Reference Organization:

Contract/Project Name: Feasibility Study and Alternatives Analysis (OCYF, PA) Contract/Project Start Date: November 2008 Contract/Project End Date: May 2009 Contract/Project $ Amount: N/A - Employee

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