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TERMS & CONDITIONS AAdvantage American Airlines reserves the right to change the AAdvantage ® program and its terms and conditions at any time without notice, and to end the AAdvantage ® program with six months notice. Any such changes may affect your ability to use the awards or mileage credits that you have accumulated. Unless specified, AAdvantage ® miles earned through this promotion/offer do not count toward elite- status qualification or Million Miler SM status. American Airlines is not responsible for products or services offered by other participating companies. For complete details about the AAdvantage ® program, visit www.aa.com/AAdvantage. Asia Miles Double Asia Miles will be awarded to one member per room. Advance reservation is required and offer is subject to availability. Asia Miles membership card must be presented at time of check-in. Offer cannot be used in conjunction with any other promotion. Other Asia Miles terms and conditions apply. Emirates Skywards The Emirates Skywards membership card must be presented at time of check-in. The name on the reservation must be identical with the name on the Skywards membership card. Miles can be earned per room and per stay only. MileagePlus Miles accrued and awards issued are subject to the rules of the United® MileagePlus® program. United, its subsidiaries, affiliates and agents are not responsible for any products and services of other participating companies or partners. Please allow six to eight weeks after completed qualifying activity for bonus miles to be posted to your MileagePlus account. Bonus miles and miles earned through non-flight activity do not count towards Premier status. Bonus mile offers are subject to change without notice. Taxes and fees related to award travel are the responsibility of the passenger. United may change MileagePlus program rules, regulations, travel awards and special offers or terminate the MileagePlus program at any time and without notice. MileagePlus participation may not be permitted in some countries. United and MileagePlus are registered service marks. Miles & More To earn Miles & More award miles, you must provide your Miles & More number at time of reservation or check-in. Fairmont President's Club members are invited to add their Miles & More number to their membership profile. PhoenixMiles Double PhoenixMiles will be awarded to one member per room. Advance reservation is required and offer is subject to availability. Air China membership card must be presented at time of check-in. Offer cannot be used in conjunction with any other promotion. .

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United Airlines Holdings Annual Report 2021
United Airlines Holdings Annual Report 2021 Form 10-K (NASDAQ:UAL) Published: March 1st, 2021 PDF generated by stocklight.com UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, DC 20549 FORM 10-K ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2020 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission Exact Name of Registrant as Specified in its Charter, State of I.R.S. Employer File Number Principal Executive Office Address and Telephone Incorporation Identification No. Number 001-06033 United Airlines Holdings, Inc. Delaware 36-2675207 233 South Wacker Chicago, Illinois Drive, 60606 (872) 825-4000 001-10323 United Airlines, Inc. Delaware 74-2099724 233 South Wacker Chicago, Illinois Drive, 60606 (872) 825-4000 Securities registered pursuant to Section 12(b) of the Act: Title of Each Class Trading Symbol Name of Each Exchange on Which Registered United Airlines Holdings, Inc. Common Stock, $0.01 par value UAL The Nasdaq Stock Market LLC Preferred Stock Purchase Rights The Nasdaq Stock Market LLC United Airlines, Inc. None None None Securities registered pursuant to Section 12(g) of the Act: United Airlines Holdings, Inc. None United Airlines, Inc. None Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act United Airlines Holdings, Inc. Yes ☒ No ☐ United Airlines, Inc. Yes ☒ No ☐ Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act.
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November 2004
November 2004 For those of you who live in places that observe daylight savings time, you are now adjusting to an earlier sunset and going inside sooner. So why not grab your favorite beverage and browse the latest news from American Airlines? Pass the time by visiting AA.com, reading your personal AAdvantage eSummarySM e-mail (log in under the My Account link to learn more), AAdvantage® program news and offers, and checking the many helpful links for travel planning, mileage earning, and redemption. Start with this newsletter, which gives you a quick glance at a number of opportunities available from the AAdvantage program. In this edition, get how-to lessons on getting to your destination using fewer miles, earning miles on codeshare carriers, and giving the gift of travel for the holidays. And as always, you’ll find a host of great offers from airline, car, hotel, and retail program participants. • Program news: AAdvantage upgrade award change • Smart mileage-saving ideas: Short Haul Awards and off-peak MileSAAver awards • Earn thousands of miles on your trip to Europe • Holiday gifting solved with American Airlines Incentive TrAAvel certificates • Great Britain – Get ready and go with AmericanAirlines Vacations • Visit a veritable winter wonderland at America’s National Parks • New and seasonal routes on AA, American Eagle, and AmericanConnection • Double miles on new nonstop flights • Miles from the start with codeshare flights • Qantas Skybed bonus: The comfortable route to Australia • Travel with ease in Asia and earn double miles
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American Airlines Welcomes Back Travelers with Ability to Earn More Miles on Jetblue
NEWS RELEASE American Airlines Welcomes Back Travelers with Ability to Earn More Miles on JetBlue 5/26/2021 The Northeast Alliance adds value to American’s AAdvantage program and makes it easier for customers to earn= rewards. American’s AAdvantage® members and JetBlue’s TrueBlue members will be able to earn miles or points, traveling on either carrier. The Northeast Alliance between American and JetBlue gives customers more travel choices, competitive fares, and nonstop ights to more domestic and international destinations. FORT WORTH, Texas — American Airlines Group Inc. (NASDAQ: AAL) and JetBlue (NASDAQ: JBLU) continue to roll out benets for customers to create a seamless, easy customer experience — this time, in the form of mileage accrual. Starting today, American’s AAdvantage® members and JetBlue’s TrueBlue members can earn miles or points, traveling on either carrier. AAdvantage is now the only loyalty program that allows elite status earning opportunities when ying across three U.S. carriers — American, Alaska Airlines and JetBlue. “One of the best things about our Northeast Alliance is the additional benets it brings to customers. This includes more ways to earn miles and eventually more choice in how they use them, creating a truly valuable loyalty program,” said Alison Taylor, American’s Chief Customer Ocer. “Our partnership with JetBlue oers travelers more 1 options to get to more places with ease, thanks to better schedules and on a more premium product.” AAdvantage members were already able to earn miles on codeshare ights with JetBlue. However, today, they can also earn miles when traveling on any JetBlue marketed and operated ight in the Americas.
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2013 Benefits Guide 2 Earn Award Travel Twice As Fast
2013 Benefits Guide 2 Earn award travel twice as fast. 100% mileage bonus. just one of the many benefits of platinum. 100% Mileage Bonus Complimentary Your AAdvantage® miles will add up and 500 Mile Upgrades twice as fast with a 100% mileage As a Platinum member, you’ll be bonus on the base (or guaranteed able to request complimentary minimum) miles on eligible flights upgrades when traveling on a full- on American Airlines, American Eagle®, fare ticket in the Main Cabin on the American Connection® carrier, eligible American Airlines and most oneworld® member airlines and American Eagle flights.* Simply ask Alaska Airlines. For complete details, for an upgrade when you book a visit aa.com/elitestatusbonus. reservation and we’ll confirm your upgrade 72 hours before your departure, if an upgrade is Minimum Mileage Guarantee available. The upgrade list is prioritized by AAdvantage elite status level. You will earn a minimum of 500 Priority within your elite status level AAdvantage miles per flight segment will be determined based on the fare on applicable routes. For complete purchased (fares beginning with Y or details, visit aa.com/minimummileage. B are confirmed first) and the date/ time your upgrade was originally requested. If you’re traveling on a discounted fare, you can upgrade using 500 mile upgrades, valid for up to 500 miles of travel. Each flight segment requires at least one upgrade. * Upgrades are subject to capacity controls and seating limitations and are valid for travel within and between North America, and between the U.S. and Central America. Upgrades are valid on purchased, published fares on eligible American Airlines and American Eagle flights.
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2015 Fourth Quarter Management Discussion and Analysis
POINTS INTERNATIONAL LTD. MANAGEMENT'S DISCUSSION AND ANALYSIS INTRODUCTION The following management’s discussion and analysis (‘‘MD&A’’) of the performance and financial condition of Points International Ltd. and its subsidiaries (which are also referred to herein as “Points” or the “Corporation”) should be read in conjunction with the Corporation’s audited consolidated financial statements (including the notes thereto) for the years ended December 31, 2015 and 2014. Further information, including the Annual Information Form (“AIF”) and Form 40-F for the year ended December 31, 2015, may be accessed at www.sedar.com or www.sec.gov. All financial data herein has been prepared in accordance with International Financial Reporting Standards (“IFRS”) as issued by the International Accounting Standards Board (“IASB”) and all dollar amounts herein are in thousands of United States dollars unless otherwise specified. This MD&A is dated as of March 2, 2016 and was reviewed by the Audit Committee and approved by the Corporation’s Board of Directors. FORWARD-LOOKING STATEMENTS This MD&A contains or incorporates forward-looking statements within the meaning of United States securities legislation and forward-looking information within the meaning of Canadian securities legislation (collectively, “forward-looking statements”). These forward-looking statements relate to, among other things, revenue, earnings, changes in costs and expenses, capital expenditures and other objectives, strategic plans and business development goals, and may also include other statements that are predictive in nature, or that depend upon or refer to future events or conditions, and can generally be identified by words such as “may”, “will”, “expects”, “anticipates”, “intends”, “plans”, “believes”, “estimates” or similar expressions.
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Terms & Conditions
Gift to Bonus Miles Bonus Gift to NFCR Miles Earned NFCR Miles Earned Miles $1,000- $25-$99 10 250-999 10 10,000-49,990 $4,999 $5,000- $100-$249 10 1,000-2,490 10 50,000-99,990 $9,999 $10,000- 100,000- $250-$499 10 2,500-4,990 10 14,999 149,990 $15,000- 150,000- $500-$999 10 5,000-9,990 10 19,230 192,300* *mileage cap per account per rolling calendar year is 250,000. Your contribution to NFCR, in excess of the fair market value of the frequent flyer miles we award to you, is a charitable contribution to NFCR. We estimate that the fair market value of each MileagePlus® mile is $0.027875 per mile. Please consult with your tax advisor as to tax deductibility. * Please allow 4-6 weeks for miles to appear in your account. Please also check out our Alaska Airlines Mileage Plan®, American Airlines AAdvantage®, and Delta SkyMiles® Fly to Find a Cure programs. TERMS & CONDITIONS Miles accrued, awards, and benefits issued are subject to change and are subject to the rules of the United MileagePlus program, including without limitation the Premier® program (the “MileagePlus Program”), which are expressly incorporated herein. Please allow 6-8 weeks after completed qualifying activity for miles to post to your account. United may change the MileagePlus Program including, but not limited to, rules, regulations, travel awards and special offers or terminate the MileagePlus Program at any time and without notice. United and its subsidiaries, affiliates and agents are not responsible for any products or services of other participating companies and partners.
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Aadvantage Platinum Status Puts You Miles Ahead
AAdvantage Platinum Status Puts You Miles Ahead We’re pleased to have you as an AAdvantage Platinum member and to welcome you into a very distinguished group of travelers. To recognize your loyalty to American Airlines, we invite you to enjoy the following AAdvantage Platinum member benefits through February 29, 2004. AAdvantage Platinum Hot Line Access For reservations, upgrade purchases and requests, seating preferences or to order a special meal, call 1-800-843-3000. If you are outside of the continental U.S., Canada, Puerto Rico or the U.S. Virgin Islands, contact your local American Airlines reservations office. 2 You can also use the Platinum Hot Line to access our AAdvantage Dial-In® system to claim awards, purchase electronic upgrades at a discount and get AAdvantage® program information, as well as your individual account activity. If you don’t already have a PIN, you can call the Platinum Hot Line. Admirals Club® Membership We are pleased to offer you membership in the Admirals Club at a special discounted price. For information about the Admirals Club and these special rates, please visit www.aa.com/admiralsclub, call 1-800-237-7971 (from the continental U.S., Canada or Puerto Rico) or stop by any Admirals Club location worldwide. Flight Bonuses As an AAdvantage Platinum member, you receive a 100% mileage bonus on the base or guaranteed minimum miles for flights on American Airlines, American Eagle, AmericanConnection and our airline participants1. Earned Threshold Upgrades We will credit your upgrade account with four 500-mile electronic upgrades for every 10,000 base miles you earn, including guaranteed minimum miles, when you purchase a ticket on eligible American Airlines, American Eagle, AmericanConnection and airline participant1 flights during your membership year.
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Loyalty Programs: the Vital Safety Feature for Airlines to Survive COVID-19
The current issue and full text archive of this journal is available on Emerald Insight at: https://www.emerald.com/insight/2516-8142.htm Airline loyalty Loyalty programs: the vital programs safety feature for airlines to survive COVID-19 Manuel E. Pascual Chaplin School of Hospitality and Tourism, Florida International University, Miami, Florida, USA, and Received 9 March 2021 Revised 13 April 2021 Lisa Nicole Cain Accepted 14 April 2021 Hospitality and Tourism Management, Florida International University Biscayne Bay Campus, North Miami, Florida, USA Abstract Purpose – The airline industry has been severely impacted by COVID-19 due to widespread travel restrictions. Its current response is crucial to ensure continued operations after the global pandemic is resolved. One resource the airlines are leveraging is loyalty programs. This study aims to examine the viability of leveraging loyalty programs in times of crisis. Design/methodology/approach – This study employs a case study methodology to examine how one company, American Airlines, has used its loyalty program to survive a pandemic and alleviate the financial costs associated with limited and restricted travel. Findings – American Airlines’ AAdvantage loyalty program structure may be used as a benchmark to understand how airlines can anchor their loyalty base to reinvigorate travel interest and use these programs as safeguards in critical instances that may arise in the future. Research limitations/implications – The case was bound by the fact that the pandemic was still a threat during the time of analysis. The findings of this case study go beyond the airline industry and may inform other hospitality and tourism organizations on the benefits of loyalty programs in times of financial distress.
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Switchfly Reward Seat Availability Survey
Contact: Jay Sorensen For inquiries: 414-961-1939 Jay @ IdeaworksCompany.com Southwest, airberlin, Virgin Australia Still Tops For Rewards, But Delta and Turkish Airlines Make Big Leaps Upward IdeaWorksCompany releases results from the 5th annual Switchfly Reward Seat Availability Survey. May 8, 2014, Shorewood, Wisconsin - - Value-oriented airlines dominate the results in the 5th annual Switchfly Reward Seat Availability Survey. Airberlin, Southwest, and Virgin Australia have placed within the top six slots for every edition of the reward survey since 2010. For 2014 airberlin and Southwest share first place with outstanding 100% scores; every flight queried in the survey provided reward seats at saver-style levels. The 25 carriers in the survey remained the same as 2013, except China Southern replaced AirTran as the latter continues to be absorbed by its parent Southwest Airlines. The Switchfly Reward Seat Availability Survey is based upon 7,640 booking queries made by the IdeaWorksCompany at the websites of 25 frequent flier programs during March 2014. Travel dates spanned June through October 2014, with top routes for each carrier checked to assess “saver style” reward seat availability. Two perennial laggards, Turkish and Delta, experienced sizeable year-over-year improvement for the 2014 survey. The largest-ever improvement over the 5-year history of the survey was posted by Turkish Airlines. The Miles&Smiles program jumped an amazing 45.7 points from a near- bottom 2013 placement of 40% overall reward availability to 85.7% for 2014. The airline recently announced improvements to its frequent flier program which included the promise of more reward seats to “improve the level of satisfaction of the esteemed members.” Very quickly, Turkish has become one of the best-rated global loyalty programs for reward availability instead of one of the worst.
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Loyalty Programs
B DOMESTIC EURO PE LATIN AM ASIA XX XX XX XX FILENAME HERE C M Y K VERSION 00 SPECIAL ADVERTISING SECTION The award-winning Hilton HHonors® program qualifies on all three points. Thanks to an exclusive HHonors feature called Double Dipping®, HHonors members can earn both hotel points and airline miles for the same stay. In addition, if you’re enrolled in American Express’s Membership Miles program, and you pay for your hotel room with your American Express card, you not only LLUSTRATION BY GORDON BY LLUSTRATION STUDER I earn Hilton HHonors points, but you can also opt to earn Membership Rewards bonus points instead of airline miles (these points can be used for travel, merchandise, and gift certificates.) Members can also earn Hilton HHonors bonus points toward free travel by using either the Hilton HHonors Platinum Credit Card from American Express® or the Hilton HHonors Visa® Signature Card from Citibank®. Both cards offer HHonors bonus points for every purchase, and additional points for purchases at Hilton family hotels. Another advantage of Hilton HHonors: The program allows members to earn miles with more than 55 airline partners – more than any other hotel reward program. Double Dipping for both points and miles is available for stays at any Hilton family hotel including Hilton®, Conrad®, Doubletree®, Embassy Suites Hotels®, Loyalty Programs Miles, Points and Service Hampton Inn®, Hampton Inn & Suites®, Hilton Garden Inn®, Hilton Grand Bring Travelers Back Vacations Club®, Homewood Suites by Hilton® and Scandic hotels, making What Frequent Business Travelers Know Hilton HHonors one of the largest hotel rewards programs in the world.
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Travel Agency
Booking Options The Economy, Premium Economy, Business and First class booking options all offer the same level Travel of flexibility. The PlanAhead Economy option is less flexible, but offers a discount of 25% off of the Economy rate. Booking Advance Purchase Agency Cabin Fees Inventory Requirement Economy Y No No Premium Economy W No No If you have questions, please contact AirPass Customer Service at (800) 433-6355 (option 1) Business J No No or [email protected] 8 a.m. - 5 p.m. CT, Monday – Friday. First F No No For more information, PlanAhead Economy H Yes, 7-day No please visit airpass.com. Instant Upgrade Fares Instant upgrade fares are offered in select markets, giving members an opportunity to travel in the next higher cabin at the lower cabin rate. These fares are often subject to fare rules like restricted inventories (A, D, I, or R), round-trip booking requirements, and specific point of origin requirements so each market will be unique. AAdvantage® Upgrades Members may upgrade their AirPass bookings via normal AAdvantage upgrade procedures using 500-mile, systemwide or mileage upgrade awards. Ticketing AirPass reservations can only be ticketed by American, so queueing is required. Formats Notes Sabre QP/XTM74/11 • American will queue the reservation back to the agency’s #14 queue. • Sabre agencies will see the following in the PNR after ticketing: H-ADTK/AAIRPASS TKT NBR 0012199999999 Apollo @:3SSR OTHS AA NN1/AAIRPASS • American will send the ticket number via teletype to the agency. Worldspan 3SSR OTHS AA NN1/AAIRPASS • Non-Sabre agencies will see the following in the PNR after Amadeus SROTHSAA-AAIRPASS ticketing: H-AAIRPASS TKT NBR SENT VIA TELETYPE Galileo V.AAA*AAIRPASS Once queued, tickets will be issued 24 hours prior to departure.
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Reference Guide 2017/2018 Star Alliance Tm
REFERENCE GUIDE 2017/2018 STAR ALLIANCE TM FOR EMPLOYEES OF STAR ALLIANCE MEMBER CARRIERS 21st Edition, November 2017 WELCOME WELCOME TO THE 2017/18 EDITION OF THE STAR ALLIANCE REFERENCE GUIDE This guide is intended to provide a single reference point for a wealth of detail about the services offered by the 28 Star Alliance member airlines. It gives an overview of each airline’s policies (for example on baggage) and services (such as frequent flyer programmes and lounges) as well as information and maps for the main Star Alliance hub airports. The aim is to help all Star Alliance member airline employees to assist customers who are travelling on any Star Alliance flight. Information changes regularly, so please continue to consult your airline’s own information systems for changes and updates, as well as for operational information and procedures. We are planning a future electronic version of this guide with more frequent updates. Please let us have your feedback and comments on the Reference Guide at [email protected]. Thank you, Star Alliance Internal Communications 2 TABLE OF CONTENTS OVERVIEW AIRPORTS INFORMATION 78 Welcome 2 Priority Baggage Handling 79 Greetings from Star Alliance Headquarters 4 Free Checked Baggage Allowances 80 Vision / Mission 5 Special Checked Baggage 86 Facts & Figures 6 Carry-on Baggage Policy 151 Connecting Partners 10 Irregular Operations Handling 152 Interline E-Ticketing FAQ - Airports 155 GENERAL INFORMATION 12 Customer Benefits 13 Frequent Flyer Programmes 14 LOUNGE INFORMATION 157 Reservation
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