Dutch Insurance Industry in Figures 2013

Postbus 93450, 2509 AL Den Haag Telefoon: 070-3338500 E-mail: [email protected] www.verzekeraars.nl

Although the utmost care has been devoted to the quality and validity of data, the Dutch 2 Association of Insurers accepts no liability whatsoever for the consequences of any

This publication has been providing core figures about the insured, insurance policies and insurance companies in the context of Dutch society since 1993. With this publication, the Dutch Association of Insurers provides insight into figures to journalists, politicians, civil servants, researchers, consultants and any other interested parties.

This book of tables is a reference book for a wide variety of subjects. More specific figure publications by the Dutch Association of Insurers can be found on the website, under Verzekeringsbranche > Statistieken. Information there includes:

Key facts on insurance in the Netherlands, a short introduction to this line of business including a number of diagrams. Like ‘Dutch Insurance Industry in Figures’, this information is available in both Dutch and English.

Financial annual report of the insurance sector (summary) provides a detailed insight into the profit and loss figures of the Life, Non-Life and Health & Accident sector, and explanations on the figures.

H.J. Herbert Director

Inhoud

1 Clients 10 1.1 Satisfaction 10 1.2 Customer experience 10 1.3 Quality mark 10 1.4 Image 11 1.5 Confidence 11 1.6 Appreciation of sectors 11 1.7 Penetration of private insurance by age 12 1.8 Penetration of private insurance by income 13 1.9 Penetration of private insurance by type of household 14 1.10 Penetration of mortgages by income 15 1.11 Penetration of mortgages by type or component 16 1.12 Complaints 17 1.13 Fraud 18 1.14 Population figures and growth 19 1.15 Population forecast 19 1.16 Life expectancy 20 1.17 Forecast life expectancy 21 1.18 Households 21 1.19 Income of private households 22 1.20 Household expenditure 24 1.21 Capital of private households 24 1.22 Companies 25

1.23 Formation of companies 27 1.24 Incorporation of companies 28 1.25 Bankruptcy of companies 29 1.26 Financial services 30 1.27 AFM Supervision 31 1.28 Purchase channels 31 1.29 Awareness of commission ban 32 1.30 Insurance tax 32

2 Economy 33 2.1 Gross domestic product (GDP) 33 2.2 Wages 35 2.3 Inflation 36 2.4 Labour force 38 2.5 Employment 39 2.6 Operating results 41 2.7 Shares 43 2.8 Interest rates 44 2.9 Statutory interest rate 44

3 Insurance companies 45 3.1 Solvency 45 3.2 Employment 45 3.3 Number of insurance companies 46 3.4 Balance sheet 46 3.5 Investments 47 6

3.6 Assets by source 48 3.7 Results 49 3.8 Turnover 51 3.9 Largest insurance companies 52 3.10 Ten largest insurance groups 53 3.11 Distribution 53 3.12 Supervision charges 54

4 Life 55 4.1 Turnover 55 4.2 Largest insurance companies – Group sector 56 4.3 Largest insurance companies – Individual sector 56 4.4 Distribution 57 4.5 Number of insurance companies 58 4.6 Balance sheet 59 4.7 Investments 59 4.8 Results 60 4.9 Capital and interest insured 62 4.10 Yield value 62 4.11 Solvency 63 4.12 Second pillar pensions 63 4.13 Pension funds: funding ratio 64 4.14 Pension funds: number 65 4.15 Pension funds: balance sheet 65 4.16 Pension funds: investments 66 4.17 Pension funds: results 66 7

4.18 Funeral insurance with in-kind benefits: turnover 67 4.19 Funeral insurance with in-kind benefits: largest insurance companies 68 4.20 Funeral insurance with in-kind benefits: solvency 68 4.21 Funeral insurance with in-kind benefits: number 69 4.22 Funeral insurance with in-kind benefits: balance sheet 69 4.23 Funeral insurance with in-kind benefits: investments 70 4.24 Funeral insurance with in-kind benefits: result 71

5 Non-life 73 5.1 Turnover 73 5.2 Largest insurance companies – Non-life sector 74 5.3 Largest insurance companies – Fire sector 75 5.4 Largest insurance companies – Motor hull insurance product cluster 76 5.5 Largest insurance companies – Third-party Vehicle Insurance 77 5.6 Largest insurance companies – Liability product cluster 78 5.7 Largest insurance companies – Legal Aid product cluster 78 5.8 Largest insurance companies – Transport sector 79 5.9 Distribution 79 5.10 Number of insurance companies 80 5.11 Results 81 5.12 Policies 82 5.13 Premium by policy type 83 5.14 Claims: frequency and average claim size 84 5.15 Claims and payments in uninsured loss caused by motor vehicles 85 5.16 (Im)movable property 86 5.17 Fires 87 8

5.18 Theft of motor vehicles 87 5.19 Crimes 88 5.20 Road casualties 89

6 Healthcare 91 6.1 Turnover 91 6.2 Distribution 91 6.3 Number of insurance companies 92 6.4 Largest insurance companies – Income sector 93 6.5 Results – Income sector 94 6.6 Largest insurance companies – Healthcare sector 95 6.7 Results – Healthcare sector 96 6.8 Contributions to health insurance per person 97 6.9 Funding and expenditure 97

1 Clients

1.1 Satisfaction General satisfaction of private clients, score 1-10 2009 2010 2011 2012 Life insurance companies 6.7 7.0 7.1 7.1 Non-life insurance companies 7.7 7.6 7.6 7.7 Health insurance companies 7.6 7.6 7.7 7.7 Source: Dutch Association of Insurers

1.2 Customer experience Number of customers indicating a certain experience with insurer, 2012, % Health & Life Non-Life Accident insurers insurers insurers Payment process – Received money quickly 78 87 80 Customer focus – Customer-friendly attitude 65 75 83 Written communication – Was clear 83 89 87 Communication by telephone – Call was answered quickly 79 85 80 Source: Dutch Association of Insurers

1.3 Quality mark Quality mark insurers, number at year-end 2010 2011 2012 Number of insurers entitled to carry Keurmerk Klantgericht Verzekeren (Quality Mark for Client-Oriented Insurance). 32 46 54 Source: Stv

1.4 Image Number of private customers who has a largely positive attitude towards insurance companies, % 2008 2009 2010 2011 2012 Image score – insurance companies 69 53 51 52 51 Source: Dutch Association of Insurers, Consumentenmonitor

1.5 Confidence Consumer confidence regarding the economy and insurers, level at the begining of a semester, balance % of positive and negative consumers 2009 2010 2011 2012 2013 1 2 1 2 1 2 1 2 1 Economy -30 -18 -11 -11 -5 -20 -34 -31 -33 Insurers -33 -30 -28 -25 -21 -27 -35 -30 -25 Source: Statistics Netherlands, Dutch Association of Insurers

1.6 Appreciation of sectors Customers’ appreciation of sectors, report mark 2008 2009 2010 2011 2012 Insurers 6.3 5.9 6.0 6.0 5.9 Banks 6.4 6.2 5.8 6.0 5.9 Agents 6.4 5.7 5.5 5.6 5.6 Government* 5.6 5.5 Source: Dutch Association of Insurers, Consumentenmonitor

* 2008, 2009, 2010 are not available

1.7 Penetration of private insurance by age 2012, % Age of main wage earner < 35 years 35-49 years 50-64 years > 65 years Total Mortgage life insurance* 36.3 50.0 37.7 4.6 33.5 Pension life insurance** 8.2 32.1 32.7 7.2 22.2 Funeral expenses and in-kind benefits*** 29.4 40.7 41.2 37.5 38.1 Contents 92.6 96.5 97.5 98.4 96.5 Buildings 43.1 62.7 64.0 49.1 56.4 General liability (family) 100.0 100.0 100.0 100.0 100.0 Legal aid**** 45.9 58.0 59.4 47.8 53.9 Source: GfK

* Mortgage life insurance: all mortgage-connected insurances, risk insurances as well as capital insurances. ** Pension life insurance: all insurances (capital, annuity, unit-linked, etcetera), for the benefit of the old days. *** Funeral expenses and in-kind benefits: all funeral/cremation insurances with in-kind benefits. **** Legal aid: separate insurance policies with exclusive parts of car/motor vehicle insurances.

1.8 Penetration of private insurance by income 2012, % Monthly net family earnings (€) < 1.000- 1.500- 2.000- 2.500- un- 1.000 1.500 2.000 2.500 3.000 > 3.000 known Total Mortgage life insurance* 4.7 11.8 22.4 31.9 41.1 54.6 81.0 33.5 Pension life insurance* 7.5 13.7 17.4 20.2 30.1 29.9 81.0 22.2 Funeral expenses and in-kind benefits* 37.9 41.4 36.6 37.5 38.7 37.7 38.1 Contents 89.7 95.7 96.5 96.9 96.1 98.6 100.0 96.5 Buildings 20.1 28.6 45.9 54.0 65.7 81.5 100.0 56.4 General liability (family) 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 Legal aid* 31.6 38.4 49.6 52.1 63.7 65.4 100.0 53.9 Source: GfK

* See table 1.7 for the description of product clusters.

1.9 Penetration of private insurance by type of household 2012, % Multi-person Multi-person household household Multi-person (< 35 years) (> 35 years) Single-person Single-person household without without household, household, with children children children < 35 years > 35 years <18 years <18 years r < 18 years Total Mortgage life insurance* 21.8 15.6 57.0 39.8 30.7 33.5 Pension life insurance* 7.2 17.0 29.9 6.2 26.0 22.2 Funeral expenses and in-kind benefits* 25.5 36.5 40.5 30.2 41.6 38.1 Contents 88.3 96.9 96.7 94.2 98.5 96.5 Buildings 21.3 40.9 71.2 48.0 66.7 56.4 General liability (family) 100.0 100.0 100.0 100.0 100.0 100.0 Legal aid* 35.6 45.8 61.3 44.9 60.0 53.9 Source: GfK

* See table 1.7 for the description of product clusters

1.10 Penetration of mortgages by income Percentage of the total number of households in an income that are mortgagors, % Montly net family earnings (€) 2004 2006 2008 2010 2012 Total 50 51.5 53.1 55.2 54.5 1,000 or less 8.9 11.9 8.9 9.4 18.2 1,000 – 1,500 21.3 24 17.9 22.4 25.2 1,500 – 2,000 35.5 38.3 46.4 41.5 42 2,000 – 2,500 58.9 57.3 55.4 56.9 54.5 2,500 – 3,000 71.3 68.6 72.5 72.1 67.9 3,000 or more 77.9 79 80.3 79.8 78.3 Unknown 90.6 64.7 94.6 81 Source: GfK

1.11 Penetration of mortgages by type or component Percentage* of mortgage types (until the end of 2008) or mortgage components (from 2010 onwards) of the total of all households that have a mortgage, % Mortgage type/component 2004 2006 2008 2010 2012 Mortgage, linear 4.9 4.0 3.0 2.8 3.1 Mortgage, annuity 8.2 6.7 5.2 6.7 6.3 Mortgage, life 11.4 10.0 10.0 8.6 8.4 Mortgage, savings 27.2 26.3 24.0 32.2 30.8 Mortgage, unit-linked 14.0 10.3 11.2 10.5 8.9 Mortgage, assets 0.5 0.6 0.5 0.5 0.6 Mortgage, without redemption 42.6 50.5 53.4 74.7 75.1 Mortgage, other 4.1 3.8 6.1 6.0 8.3 Source: GfK * The totals of the penetration rates by mortgage type are larger than 100% because individual households may have more than one mortgage. As of 2010, GfK no longer counts by mortgage type, but by mortgage component; a mortgage may have more than one component, such as 60% without redemption and 40% savings-based.

1.12 Complaints Number of complants received and dealt with by financial ombudsmen 2008 2009 2010 2011 2012 Life insurance Complaints dealt with 1,963 1,962 1,657 1,048 1,545 Complaints received 2,295 2,175 1,465 1,253 1,446

Pension schemes Complaints dealt with 646 668 594 556 508 Complaints received 738 750 655 636 577

Non-life insurance Complaints dealt with 1,400 1,629 1,971 1,679 2,068 Complaints received 1,527 1,803 2,014 1,843 1,970

Health insurance Complaints dealt with 1,452 1,600 1,736 1,853 1,975 Complaints received 1,517 1,599 1,751 1,853 1,975 Source: Kifid, Ombudsman Pensioenen, SKGZ

1.13 Fraud Registration of reports of insurance fraud by insurers, number 2008 2009 2010 2011 2012 Total 3,683 3,244 3,644 3,667 3,196 Total Life 33 41 34 24 20 Total Non-Life 2,887 2,835 3,086 3,045 2,823 Liability 252 273 253 252 243 Fire 522 530 462 428 434 Credit and suretyship 55 Legal assistance 153 105 232 169 170 Transport, yachting and shipping 13 Motor 1,892 1,650 1,902 1,888 1,688 Machines and tools 3 10 8 0 Pleasure boats 12 13 8 8 Travel 259 207 281 276 Transport 1 7 10 3 Credit 2 1 1 Total Health & Accident 422 297 377 459 219 Occupational disability 30 49 57 52 36 Health insurance 385 246 317 391 177 Absence due to illness 7 2 3 16 6 Total beyond the sector 341 71 147 139 134 Travel and Accident 255 Mortgage-related 7 10 2 2 Miscellaneous 86 64 137 137 132 Source: Dutch Association of Insurers

1.14 Population figures and growth People, in thousands 2008 2009 2010 2011 2012 Population at January 1st 16,405 16,486 16,575 16,656 16,730 Population on growth 80 89 81 75 48 Emigration -118 -112 -121 -133 -143 Immigration 144 146 154 163 156 Live births 185 185 184 180 175 Deaths -135 -134 -136 -136 -141 Other corrections 5 4 -1 Source: Statistics Netherlands

1.15 Population forecast People, in thousands 2020 2030 2040 2050 2060 Total 17,229 17,688 17,841 17,782 17,742

Men 8,532 8,746 8,799 8,761 8,747 0 - 20 years 1,935 1,928 1,962 1,932 1,932 20 - 65 years 5,032 4,862 4,690 4,775 4,783 > 65 years 1,565 1,956 2,146 2,053 2,032

Women 8,697 8,942 9,042 9,021 8,995 0 - 20 years 1,850 1,838 1,869 1,839 1,837 20 - 65 years 5,012 4,863 4,694 4,778 4,788 > 65 years 1,836 2,241 2,479 2,405 2,370 Source: Statistics Netherlands

1.16 Life expectancy Life expectancy at the age of 2007 2008 2009 2010 2011 Men 0 years 78.0 78.3 78.5 78.8 79.2 60 years 21.4 21.7 21.9 22.0 22.4 65 years 17.4 17.6 17.8 18.0 18.3 70 years 13.6 13.9 14.0 14.2 14.5 75 years 10.3 10.5 10.6 10.8 11.0

Women 0 years 82.3 82.3 82.7 82.7 82.9 60 years 25.2 25.1 25.5 25.5 25.6 65 years 20.9 20.9 21.2 21.2 21.3 70 years 16.8 16.8 17.1 17.1 17.2 75 years 12.9 12.9 13.2 13.2 13.3 Source: Statistics Netherlands

1.17 Forecast life expectancy Life expectancy at the age of 2020 2030 2040 2050 2060 Men 0 years 80.6 81.7 82.7 83.7 84.5 59,5 years 23.6 24.4 25.1 25.9 26.5 64,5 years 19.4 20.1 20.8 21.5 22.1 69,5 years 15.5 16.1 16.7 17.3 17.9 74,5 years 11.8 12.4 12.9 13.4 13.9

Women 0 years 84.1 84.9 85.7 86.6 87.4 59,5 years 26.6 27.2 27.9 28.5 29.2 64,5 years 22.2 22.8 23.4 24.0 24.6 69,5 years 18.1 18.6 19.1 19.6 20.2 74,5 years 14.0 14.5 14.9 15.4 15.9 Source: Statistics Netherlands

1.18 Households Private households, in thousands 2008 2009 2010 2011 2012 Total 7,243 7,313 7,386 7,444 7,513 Total multi-person households 4,671 4,693 4,717 4,736 4,751 Total single-person households 2,572 2,620 2,669 2,708 2,762 - Men 1,188 1,218 1,247 1,274 1,305 - Women 1,384 1,402 1,422 1,434 1,457 Source: Statistics Netherlands

1.19 Income of private households Types of income and income components of private households, € bn 2007 2008 2009 2010 2011* Income from employment 278.7 291.6 296.1 298.6 306.1 - Income from employment 229.2 240.0 243.2 244.3 248.9 - Social charges on employer 49.5 51.6 52.9 54.3 57.2 Income from one’s own business 26.7 28.9 25.3 25.9 23.7 Income from capital -1.4 -7.5 -8.2 -9.7 -9.5 - Income from assets 28.4 24.6 24.9 23.7 24.7 - Interest paid 29.8 32.1 33.1 33.4 34.2

Primary income 304.0 312.9 313.2 314.8 320.3 Benefits from loss-of-income insurance policies 70.1 73.0 77.5 81.0 83.9 - Benefits from loss-of-income insurance policies 68.2 71.0 75.4 78.7 81.4 - Social charges: benefits agency 1.9 2.0 2.1 2.3 2.4 Social security benefits 11.1 11.6 12.2 12.8 13.5 - Social security benefits 5.2 5.1 5.4 5.8 6.2 - Social charges: assistance agency 0.3 0.3 0.3 0.4 0.5 - Benefits in connection with children 3.2 4.0 4.1 4.1 4.3 - Student grant payments 2.3 2.2 2.4 2.5 2.7 Tied transfers received 2.3 2.6 2.2 2.3 2.5 - Benefits in connection with residence 1.9 2.0 2.1 2.2 2.4 - Other (contributions towards study costs) 0.4 0.6 0.1 0.1 0.0 Income transfers received 0.6 0.6 0.6 0.6 0.5

Gross income 388.2 400.8 405.9 411.6 421.0 Income transfers paid 0.7 0.8 0.7 0.7 0.7 Loss-of-income insurance premiums 75.1 75.5 75.4 78.7 81.0 - Unemployment premiums 9.6 10.2 6.7 7.6 8.5 - Illness premiums 1.3 1.4 1.4 1.4 1.4 - Occupational disability premiums 12.5 12.8 13.0 12.9 11.8 - Old-age and dependents’ premiums 51.7 51.1 54.3 56.8 59.3 Health insurance premiums 38.4 43.1 43.7 45.2 47.8 - Compulsory health insurance premiums (ZFW), health insurance premiums under the Dutch Health Insurance Act (Zvw) 24.8 28.5 28.3 29.2 31.8 - Exceptional medical expenses premiums 13.6 14.5 15.4 16.0 16.0 Taxes on income and capital 40.3 41.8 43.1 43.2 43.4

Disposable income 233.7 239.7 242.9 243.7 248.1 Source: Statistics Netherlands

* Preliminary figures.

1.20 Household expenditure Consumption expenditure and individual savings of all households: private and institutional households, three-year-averages, € bn 2002/2004 2005/2007 2006/2008 2007/2009 2012* Total consumption expenditure** 233.8 251.8 258.3 261.0 267.9 Food 20.3 21.3 22.4 23.1 25.0 Luxury foods 11.7 12.2 12.8 13.4 14.3 Permanent consumer goods 45.6 47.3 49.1 48.8 43.3 Other goods 29.8 33.4 34.7 35.1 36.3 Services 115.7 126.9 128.3 129.3 136.9 Free/individual savings -1.4 -5.1 -5.0 -4.6 -3.8 Source: Statistics Netherlands

* Preliminary figures. ** The total cannot be completely split into individual parts

1.21 Capital of private households € m 2007 2008 2009 2010 2011 Capital 1,224 1,300 1,249 1,213 1,168

Assets 1,853 1,971 1,952 1,949 1,916 Financial assets 532 542 499 551 530 Bank and savings accounts 240 262 277 285 282 - Bonds 34 31 25 28 29 Shares 259 249 197 237 220 Immovable property 1,271 1,379 1,395 1,338 1,321

- Own home 1,139 1,230 1,238 1,174 1,158 - Immovable property, other 133 149 157 164 164 Movable property, other 25 28 30 31 32 Business assets 24 22 28 29 33

Debts 629 671 704 736 748 Mortgage debt, own home 553 597 619 640 653 Debts, other 75 74 85 96 95 Source: Statistics Netherlands

1.22 Companies In thousands 2009* 2010* 2011* 2012* 2013* Total 1,086.5 1,124.1 1,169.1 1,247.5 1,288.5 Agriculture, forestry and fishing 65.2 64.2 63.1 62.4 62.8 Mineral extraction 0.3 0.3 0.3 0.3 0.3 Industry 50.9 50.8 51.2 53.4 54.1 Energy provision 0.7 0.7 0.7 0.8 0.8 Water companies and waste management 1.2 1.2 1.2 1.2 1.2 Construction 124.9 127.7 128.2 134.6 136.2 Trade 194.4 193.4 196.0 203.1 204.4 Transport and storage 29.7 29.9 30.2 31.5 32.4 Catering 44.1 44.4 44.6 46.7 47.6 Information and communication 50.1 53.0 57.0 62.8 66.2 Financial services 67.8 69.0 71.9 75.9 76.8 Rental of and trade in immovable property 29.5 29.9 30.6 31.7 32.1 Specialist commercial services 189.0 202.1 216.8 238.1 251.9

Rental and other commercial services 43.4 45.1 47.6 51.4 53.9 Public administration and government services 0.8 0.8 0.8 0.8 0.8 Education 28.4 31.3 35.4 40.9 45.2 Healthcare and welfare care 47.0 51.9 56.7 63.0 66.2 Culture, sports and recreation 52.9 59.1 64.5 71.0 74.5 Other services 66.2 69.4 72.4 77.8 81.0 Source: Statistics Netherlands

* Preliminary figures.

1.23 Formation of companies In thousands 2008* 2009* 2010* 2011* 2012* Total** 147.3 Agriculture, forestry and fishing** 3.6 Mineral extraction 0.1 0.1 0.0 0.0 0.1 Industry 5.5 4.1 3.4 5.0 4.3 Energy provision 0.2 0.1 0.1 0.1 0.1 Water companies and waste management 0.1 0.1 0.1 0.1 0.1 Construction 21.9 13.9 9.7 15.2 12.1 Trade 26.6 21.6 19.4 25.5 22.4 Transport and storage 4.2 3.4 2.7 3.8 3.7 Catering 7.0 5.5 4.5 6.2 5.2 Information and communication 10.1 8.7 7.7 10.3 9.4 Financial services 16.6 14.2 7.9 10.0 8.5 Rental of and trade in immovable property 6.6 3.8 2.5 3.2 2.8 Specialist commercial services 36.6 35.1 27.5 36.6 33.3 Rental and other commercial services 8.0 7.0 6.7 8.3 7.6 Public administration and government services 0.1 0.0 0.0 0.1 0.0 Education 4.8 5.6 5.4 7.6 7.3 Healthcare and welfare care 8.1 11.0 8.8 9.9 8.1 Culture, sports and recreation 9.0 11.5 8.9 10.6 9.1 Other services 10.9 10.6 8.1 11.1 9.6 Source: Statistics Netherlands * Preliminary figures. ** Unknown until 2011

1.24 Incorporation of companies In thousands 2008* 2009* 2010* 2011* 2012* Total** 100.5 Agriculture, forestry and fishing** 3.0 Mineral extraction 0.1 0.1 0.0 0.0 0.0 Industry 3.2 3.7 2.9 2.9 3.4 Energy provision 0.1 0.1 0.1 0.1 0.1 Water companies and waste management 0.1 0.1 0.1 0.1 0.1 Construction 7.4 10.3 9.2 8.7 9.9 Trade 20.0 20.7 16.4 17.2 17.0 Transport and storage 2.6 2.9 2.4 2.5 2.7 Catering 4.9 5.1 4.3 4.0 4.3 Information and communication 5.1 5.4 4.1 4.5 5.6 Financial services 14.0 17.1 7.8 7.7 8.0 Rental of and trade in immovable property 3.0 4.0 2.4 2.4 2.4 Specialist commercial services 18.6 20.0 15.0 16.2 19.6 Rental and other commercial services 3.8 4.9 4.2 4.3 5.0 Public administration and government services 0.0 0.0 0.0 0.1 0.0 Education 2.5 2.4 1.9 2.3 3.0 Healthcare and welfare care 5.2 4.9 4.7 4.0 4.8 Culture, sports and recreation 5.1 4.9 4.0 4.3 5.2 Other services 6.8 6.1 5.4 5.7 6.5 Source: Statistics Netherlands * Preliminary figures. ** Unknown until 2011

1.25 Bankruptcy of companies Number 2008 2009 2010 2011 2012 Total 4,621 8,021 7,188 7,138 8,613 Agriculture, forestry and fishing 69 120 115 116 141 Mineral extraction 0 0 0 1 7 Industry 391 853 823 735 878 Energy provision 3 6 4 7 17 Water companies and waste management 16 20 21 26 23 Construction 659 1,064 1,159 1,148 1,526 Trade 1,198 1,921 1,614 1,574 1,846 Transport and storage 244 388 362 343 509 Catering 233 311 345 423 398 Information and communication 155 346 279 238 265 Financial services 446 817 580 604 834 Rental of and trade in immovable property 110 204 143 172 248 Specialist commercial services 488 964 795 807 872 Rental and other commercial services 330 578 506 509 515 Education 35 54 47 61 69 Healthcare and welfare care 74 133 126 114 197 Culture, sports and recreation 78 127 135 137 138 Other services 85 115 134 119 129 Unknown 7 0 0 4 1 Source: Statistics Netherlands

1.26 Financial services Number of companies, balance at the beginning of the year 2009* 2010* 2011* 2012* 2013* Totals 67,765 69,005 71,870 75,940 76,750 Banking sector 53,575 54,840 57,435 61,000 61,855 Insurers and pension funds 470 465 515 530 535 Other financial services 13,720 13,700 13,920 14,410 14,360 Stock exchanges and financial consultancies 6,350 6,145 6,120 6,120 5,930 Options and stock exchanges 10 10 10 20 25 Stockbrokers and consultants 2,575 2,475 2,485 2,410 2,330 Other financial brokering 3,765 3,660 3,625 3,690 3,575 Trust offices 1,780 1,700 1,750 1,800 1,770 Market makers 80 65 60 55 50 Other financial brokering 1,905 1,895 1,815 1,835 1,755 Insurance services 7,370 7,440 7,195 7,175 6,905 Risk analysis and loss assessment 360 370 375 400 400 Insurance brokers 5,665 5,750 5,470 5,400 5,185 Insurance services 1,345 1,320 1,350 1,375 1,320 Insurance exchanges 0 0 0 0 0 Pension consultancies and administration 1,315 1,280 1,305 1,295 1,225 Guarantee funds 15 20 25 25 20 Insurance services 15 20 20 55 75 Asset management 0 115 605 1,115 1,525 Source: Statistics Netherlands * Preliminary figures.

1.27 AFM Supervision Number of institutions supervised by the Netherlands Authority for the Financial Markets 2008 2009 2010 2011 2012 Institutions supervised 14,700 14,100 13,300 12,600 12,200 Source: AFM

1.28 Purchase channels Share in 2012 of purchase channels in private insurance policies, % Bank insurance Direct writing Intermediaries Others* Total Life 15.6 28.1 51.5 4.8 Mortgage life insurance** 36.0 10.9 42.9 10.2 Pension life insurance** 20.6 19.0 56.0 4.5 Total funeral expenses and in-kind benefits** 1.1 47.4 48.4 3.1 Total Non-life 19.6 42.1 33.8 4.5 General liability (family) 20.0 39.0 36.4 4.6 Contents 20.4 39.4 38.5 1.7 Motor vehicle 12.2 49.9 33.5 4.4 Buildings 16.4 38.8 38.3 6.5 Legal aid** 21.8 43.0 31.8 3.4 Total Accident and health 3.2 81.2 9.0 6.6 Basic health insurance 3.2 81.1 9.2 6.5 Supplementary health insurance 3.2 81.3 8.9 6.6 Source: GfK

* Other purchase channels include post offices, bicycle shops, car dealers. ** See table 1.7 for the description of product clusters

1.29 Awareness of commission ban Percentage of consumers who indicate that they are aware of the introduction of the commission ban 2012 2013 December January February March June August Awareness 53 58 66 66 60 56 Source: Dutch Association of Insurers

1.30 Insurance tax Start date Percentage 1/3/1984 7.0 1/3/2008 7.5 1/3/2011 9.7 1/1/2013 21.0 Source: Dutch Tax and Customs Administration

2 Economy

2.1 Gross domestic product (GDP) GDP components, gross value added (basic prices) by sector, € bn

2008 2009 2010 2011* 2012* Gross domestic product 594 573 587 599 599 0 0 0 0 0 Gross value added 528 511 524 537 538 Production of goods 143 131 134 140 140 - Agriculture, forestry and fishing 9 8 9 9 9 - Mineral extraction 22 16 16 19 21 - Industry 68 60 64 68 68 -Energy provision 9 13 12 11 11 -Water companies and waste management 4 4 5 5 5 - Construction 31 31 28 29 27 Commercial services 266 252 259 263 262 - Trade 67 62 65 68 67 - Transport and storage 25 23 23 23 24 - Hotel and catering 9 9 9 9 9 - Information and communication 26 25 25 25 25 - Financial services 30 38 44 43 46 - Property rental and trading 42 33 32 35 32 - Other business services 34 33 32 31 30 Production of goods 31 29 28 29 29

Non-commercial services 120 127 131 133 136 - Government 36 38 39 39 39 - Education 25 26 27 27 27 - Healthcare and welfare care 46 50 52 53 56 - Culture, recreation, other services 13 13 13 14 14

Difference between VAT charged and VAT paid 0 3 0 1 1

Balance of product-linked taxes and subsidies 66 60 63 61 60 Taxes 69 63 66 65 64 Subsidies 3 4 4 3 3 Source: Statistics Netherlands

* Preliminary figures.

2.2 Wages The development of wages negotiated under collective labouw agreements, including exceptional remuneration, index 2000=100

2008 2009 2010 2011 2012 Total 122 126 127 128 130

Agriculture and fishing 121 123 124 126 127

Industry and construction 123 126 128 130 132 Industry 122 125 127 128 131 Energy and water supply companies 124 126 129 132 134 Construction 125 129 131 132 135

Commercial services 121 124 125 127 129 Trade 120 124 125 126 128 - Car trade and repairs 122 129 128 130 133 - Wholesale trade 119 123 123 125 127 - Retail trade 121 124 126 127 129 Catering 116 120 121 123 124 Transport and communication 119 122 124 126 128 Financial and commercial services 123 126 127 129 130 - Financial institutions 126 129 130 132 133 Banking 127 131 132 133 135 Insurance industry and pension funds 123 126 128 129 131 - Commercial services 122 124 126 128 129

Non-commercial services 124 127 129 130 131 Public administration 124 127 129 129 130 Education 125 129 130 130 130 Healthcare and welfare care 123 126 129 130 132 Culture and other services 123 126 128 130 131 Source: Statistics Netherlands

2.3 Inflation Development of the consumer price index, 2006=100

2008 2009 2010 2011 2012 Total expenditure 104 105 107 109 112 Food and beverages (non-alcoholic) 107 108 108 110 112 Alcoholic beverages and tobacco 107 116 120 124 129 Clothing and shoes 102 101 101 102 102 Housing, water and energy 105 107 107 109 112 Furniture and household equipment 103 106 107 108 109 Medical care 102 103 104 103 104 Transport 106 104 108 113 118 Communication 93 91 93 95 95 Entertainment and culture 98 99 99 99 101 Education 101 102 101 104 108 Hotels, bars and restaurants 108 112 115 118 121

Other goods and services 107 110 111 114 117 - Insurance services 107 111 113 117 121 Insurance, house 103 104 104 107 108 Insurance, health 120 127 134 138 146 Insurance, transport 98 99 100 103 105 -Car insurance 97 99 99 102 105 -Bicycle, motorbike and scooter insurance 95 99 101 102 100 -Other insurance, transport 103 103 104 107 109 Other insurance 101 103 103 107 111 - Financial services 109 111 112 115 115 Consumer-related taxes and government services 107 111 116 117 119 Consumption in other countries 107 105 109 113 118 Source: Statistics Netherlands

2.4 Labour force Persons by employment relationship, in thousands

2008 2009 2010 2011 2012 Labour force 7,801 7,838 7,820 7,813 7,895

Employed 7,500 7,462 7,392 7,393 7,389 Employees 6,460 6,425 6,342 6,316 6,293 -Fixed 5,329 5,324 5,236 5,196 5,116 -Flexible 1,131 1,101 1,106 1,120 1,177 Self-employed 1,040 1,037 1,050 1,077 1,096

Unemployed 301 376 428 420 506

Non-working population 3,195 3,167 3,202 3,182 3,099 Source: Statistics Netherlands

2.5 Employment Years in employment (FTEs) by sector, in thousands 2008 2009 2010 2011* 2012* Total 6,832 6,759 6,720 6,752 6,735

Goods production 1,535 1,504 1,468 1,453 1,437 Agriculture, forestry and fishing 185 184 181 178 174 Mineral extraction 7 7 7 7 7 Industry 808 788 765 759 755 Energy provision 24 23 24 26 25 Water companies and waste management 35 36 36 35 36 Construction 476 466 455 448 440

Commercial services 3,274 3,188 3,129 3,164 3,162 Trade 1,080 1,059 1,052 1,068 1,075 Transport and storage 351 342 338 339 337 Catering 197 194 198 204 206 Information and communication 245 238 229 234 235 Financial services 248 246 238 234 228 - Banking 138 139 131 128 125 - Insurance companies and pension funds 54 54 55 54 54 - Other financial services 56 53 52 51 49 Rental of and trade in immovable property 67 67 64 62 59 Specialist commercial services 509 510 482 481 485 Rental and other commercial services 578 533 528 542 536

2008 2009 2010 2011* 2012* Non-commercial services 2,025 2,066 2,120 2,134 2,131 Public administration and government services 449 460 473 462 450 Education 386 390 389 388 383 Healthcare and welfare care 868 888 924 951 961 Culture, sports and recreation 110 112 114 115 118 Other services 138 141 144 142 144 Households 74 75 76 76 75 Source: Statistics Netherlands

* Preliminary figures.

2.6 Operating results Net turnover and result of the major (non-)financial sectors, 2011*, € m, %

Net turnover Net result Net result (€ m) (€ m) (% of net turnover) Total without financial sectors and real estate 1,272,863 94,074 7 Wholesale and trade information and advice 334,060 12,205 4 Retail trade (non-automotive) 115,611 4,771 4 Chemical industry 78,600 26,104 33 Food industry 65,201 5,345 8 Car trade and repairs 57,723 1,077 2 Extraction of mineral oil and natural gas 40,305 5,067 13 Specialised construction 33,565 835 2 Power companies 31,244 451 1 General construction and project development 28,992 532 2 Mineral oil industry 26,600 1,604 6 Machine industry 24,946 3,051 12 Road and rail transport 24,820 528 2 Metal products industry 20,308 1,828 9 Storage, transport services 20,282 2,082 10 IT services 19,071 1,133 6 Temporary employment agencies and employment finding 18,359 634 3 Telecommunications 17,871 2,143 12 Holdings and management consultancies 17,582 2,399 14 Electrical devices industry 16,110 -1,206 -7 Civil engineering 15,591 691 4 Architectural and engineering firms, etc. 15,019 892 6

Legal services and accounting 13,874 1,613 12 Agriculture 13,478 805 6 Pharmaceutical industry 13,405 9,966 74 Car and trailer industry 10,038 513 5 Total for other sectors (with turnover < € 10 b) 200,209 9,012 5

Financial sectors** Banks 131,615 7,202 5 Insurers 71,641 1,174 2 Pension funds 30,611 -60,725 -198 Source: Statistics Netherlands, DNB

* Non-financial sectors: preliminary figures. ** Turnover does not mean the same thing in all financial sectors; for banks, turnover consists of interest received, for insurers the net premium earned and for pension funds the contributions received.

2.7 Shares Stock exchange indices, annual averages

2008 2009 2010 2011 2012 International indices Dow Jones 11,244 8,886 10,668 11,958 12,965 Eurotop-100 2,459 1,900 2,223 2,195 2,205 MSCI-world 919 716 835 872 892 Nasdaq 2,162 1,845 2,350 2,677 2,966 Nikkei 12,151 9,344 10,017 9,425 9,103

The Netherlands (Euronext Amsterdam) AEX 392 273 335 327 321 All-share 606 427 522 514 504 Financial institutions 407 203 234 230 205 Midkap 538 394 551 558 514 Source: DNB

2.8 Interest rates Money and capital market interest rates, averages, % per year

2008 2009 2010 2011 2012 Money market Call money Eurozone 3.87 0.71 0.44 0.87 0.23 Three-month Euribor 4.64 1.22 0.81 1.39 0.57

Capital market Ten-year bonds - The Netherlands 4.23 3.68 2.98 2.98 1.93 - Eurozone 4.36 4.03 3.79 4.31 3.06 - United States 3.64 3.25 3.20 2.76 1.80 - Japan 1.49 1.34 1.17 1.12 0.85 Source: DNB

2.9 Statutory interest rate Statutory interest rate by type of transaction, by start date Non-commercial transactions and commercial transactions Commercial transactions after effected before December 1st Start date December 1st 2002 2002 7/1/2011 8.25 4.00 1/1/2012 8.00 7/1/2012 3.00 1/1/2013 7.75 3/16/2013 8.75 Source: DNB

3 Insurance companies

3.1 Solvency Actual and required solvency (€ bn) and the ratio between these (%)

2008 2009 2010 2011 2012 Solvency (€ bn) Actual 33.3 39.2 40.6 40.4 46.3 Required 15.2 15.3 16.2 16.6 17.9

Solvency ratio (%) 219 255 250 244 259 Source: DNB

3.2 Employment Employees and vacancies of Dutch insurance companies under supervision by the DNB that are employers (number, in thousands)

2008 2009 2010 2011 2012 Employees 60 60 57 56 54 Vacancies 2 1 1 1 1 Source: Dutch Association of Insurers

3.3 Number of insurance companies Insurance companies under supervision by the DNB (number)

2008 2009 2010 2011 2012 Total 335 320 295 256 238 Life insurance 67 62 50 44 43 In-kind benefits and funeral expenses insurance 34 33 32 29 28 Non-life insurance 234 225 213 183 167 Source: DNB

3.4 Balance sheet Amounts at year-end (€ bn)

2008 2009 2010 2011 2012 Total 380 384 408 434 467

Assets Investments 312 335 359 381 413 Other assets 68 49 49 54 55

Liabilities Technical provisions 295 305 320 335 355 Other liabilities 85 79 88 99 112 Source: DNB

3.5 Investments Actual value at year-end (€ bn)

2008 2009 2010 2011 2012 Total 312 335 359 381 413 Bonds 142 158 167 169 188 Shares 81 81 85 80 87 Other investments 88 96 107 131 138 Source: DNB

3.6 Assets by source National and foreigh assets of pension funds and insurance institutions as a whole (Life, Non-life, Funeral Insurance with in- kind Beneftis and Reinsurance Companies under DNB supervision), € bn

2008 2009 2010 2011 2012 Pension funds Total assets 692 730 792 863 999 National 178 370 437 505 588 Households and NPISH* 12 11 11 11 11 Monetary Financial institutions 26 20 17 14 14 Non-financial partnerships 10 8 8 6 7 Government 11 11 19 36 43 Other financial institutions 118 320 382 438 514 Foreign 514 360 355 358 411 Eurozone 172 141 144 146 163 Non-Eurozone 342 219 211 213 249

2008 2009 2010 2011 2012 Insurance institutions Total assets 343 365 394 417 444 National 199 207 230 253 255 Households and NPISH* 35 35 35 41 42 Monetary Financial institutions 37 33 38 46 50 Non-financial partnerships 11 16 19 18 18 Government 22 28 36 44 44 Other financial institutions 94 95 103 103 101 Foreign 144 158 165 164 190 Eurozone 103 112 116 114 128 Non-Eurozone 41 45 49 51 61 Source: DNB

* NPISH = Non-Profit Institutions Serving Households.

3.7 Results Technical and non-technical acount, benefits and costs ((€ bn and % accrued premium)

€ bn 2008 2009 2010 2011 2012 Net result -5.3 4.8 2.0 1.2 2.7 Technical account result -4.9 3.9 0.4 -0.7 0.5 - Income 67.3 91.8 91.8 88.4 96.0 Net accrued premium 73.4 72.8 71.7 71.6 70.6 Investment income technical account -5.2 17.6 19.7 17.1 24.8 Other technical income/expenditure (net) -1.0 1.1 0.3 -0.7 0.4 - Expenditure 72.3 87.9 91.4 89.1 95.5 Net payments and loss incurred 62.8 63.6 68.7 68.3 70.3

Net operating expenses 9.5 9.2 8.9 8.8 8.8 Mutations of technical provisions (net) 0.9 -12.5 -10.1 -8.0 -11.7 Profit-sharing and discounts 0.6 -1.4 -2.8 -2.9 -3.5 Management costs and interest charges -1.3 -1.0 -0.7 -1.0 -1.0 Non-technical account result -0.4 0.9 1.6 1.9 2.2 - Investment income non-technical account -1.2 2.0 2.2 1.6 2.4 - Taxes 1.1 -0.9 -0.3 0.5 0.2 - Other benefits and costs -0.1 -0.1 -0.2 -0.1 -0.3 - Management costs and interest charges -0.2 -0.1 -0.1 -0.1 -0.1

% net accrued premium Net result -7 7 3 2 4 Technical account result -7 5 1 -1 1 - Income 92 126 128 123 136 Net accrued premium 100 100 100 100 100 Investment income technical account -7 24 27 24 35 - Expenditure 98 121 127 124 135 Net payments and loss incurred 85 87 96 95 100 Net operating expenses 13 13 12 12 13 Non-technical account result -1 1 2 3 3 Source: DNB

For more details and backgrounds to these results, see Financieel jaarverslag verzekeringsbranche 2011 published by the Dutch Association of Insurers.

3.8 Turnover Gross written premium (€ bn)

2008 2009 2010 2011 2012 Industrial sector 78.5 77.7 77.9 78.8 75.1 Life 26.4 24.4 21.6 21.9 19.0 Non-life 13.2 12.8 12.9 12.3 12.4 Health and accident 38.9 40.5 43.4 44.5 43.8 Source: DNB

3.9 Largest insurance companies Insurance companies with turnover (gross written premium) exceeding €1 bn in 2011 (€ m)

2008 2009 2010 2011 2012 Centrale Zorgverzekeraars Groep, Zorgverzekeraar u.a. OWM 4,950 5,090 5,374 5,643 5,594 Zilveren Kruis Achmea Zorgverzekeringen N.V. 3,395 3,367 5,653 5,667 5,537 VGZ Zorgverzekeraar NV 3,707 3,945 4,572 5,513 5,205 Menzis Zorgverzekeraar N.V.* 3,415 3,963 3,949 4,041 4,171 Nationale-Nederlanden Levensverzekering Maatschappij N.V. 4,374 4,156 3,694 4,268 3,615 Agis Zorgverzekeringen N.V. 3,063 3,056 3,240 3,349 3,157 Achmea Schadeverzekeringen N.V. 1,526 1,516 1,550 3,130 3,116 AEGON Levensverzekering N.V. 2,852 2,770 2,965 2,868 2,829 SRLEV N.V.** 689 3,522 2,899 2,828 2,605 Achmea Pensioen- en Levensverzekeringen N.V. 1,516 2,632 1,355 2,613 2,433 Delta Lloyd Levensverzekering N.V. 2,673 1,656 2,018 2,844 2,097 a.s.r. Levensverzekering N.V. 2,714 1,832 2,514 2,166 1,891 Univé Zorg N.V. 1,493 1,519 1,812 1,840 1,824 IZA Zorgverzekeraar NV 1,367 1,425 1,614 1,522 1,507 Nationale-Nederlanden Schadeverzekering Maatschappij N.V. 1,180 1,122 1,095 1,347 1,374 Delta Lloyd Schadeverzekering N.V. 800 877 1,150 1,230 1,331 a.s.r. Schadeverzekering N.V.*** 1,158 1,186 1,220 1,212 1,200 De Friesland Zorgverzekeraar N.V.**** 939 991 992 1,033 1,079 Achmea Zorgverzekeringen NV 860 905 921 954 1,020 Source: DNB

* 2008-2009: Menzis Zorgverzekeraar u.a. OWM ** 2008: Zwitserleven N.V. *** 2008: Fortis a.s.r. Schadeverzekering N.V. **** 2008-2009: De Friesland Zorgverzekeraar OWM

3.10 Ten largest insurance groups Turnover (gross written premium, € bn) and market share (%) in 2011 Turnover (€ bn) Market share (%) Achmea 19.7 25 Uvit 10.8 14 CZ Groep 8.2 11 ING 6.1 8 Menzis 5.2 7 Delta Lloyd Groep 4.9 6 a.s.r. 4.6 6 Aegon 3.7 5 SNS Reaal 3.7 5 Allianz 1.2 2 Source: AM

3.11 Distribution Share of distribution channel* in the total turnover** of insurance companies (%)

2007 2008 2009 2010 2011 Direct writing 48 47 52 52 51 Intermediaries 52 53 48 48 49 Source: Dutch Association of Insurers

* The internet is not a distribution channel, but a distribution medium used both in distribution by third parties and in direct distribution. ** Total turnover does not include the deduction of unemployment insurance from health insurance.

3.12 Supervision charges Costs of supervision of all companies and financial institutions (€ m)

2008 2009 2010 2011 2012 Supervision of all companies CBP 7 7 8 8 8 NMa 44 47 49 49 44 NZa 31 33 33 36 34 Financial institutions AFM 76 79 89 77 78 DNB 90 96 106 119 128 paid by institutions 108 127 140 142 150 government 58 49 55 55 57 Source: AFM, CBP, DNB, NMa, NZa

4 Life

4.1 Turnover Distribution of gross written premium (€ bn) 2008 2009 2010 2011 2012 Total Life 26.4 24.4 21.6 21.9 19.0 Group 9.1 9.1 7.5 8.9 7.9 In investmentunits 4.4 4.6 4.4 4.7 4.2 In cash* 4.7 4.5 3.1 4.1 3.7 Individual* 17.3 15.3 14.0 13.0 11.1 In investmentunits 5.7 5.1 4.9 4.3 3.7 In cash* 11.6 10.2 9.2 8.7 7.4

Lump sum 12.7 10.2 8.1 9.1 6.2 Periodic 13.7 14.2 13.5 12.8 12.8 Source: DNB

* Inclusive Savings Bank.

4.2 Largest insurance companies – Group sector Risk bearers under the supervision of DNB with turnover (gross written premium) exceeding € 100 m in 2011 (€ m) 2008 2009 2010 2011 2012 AEGON Levensverzekering N.V. 1,786 1,861 1,954 1,848 1,981 Nationale-Nederlanden Levensverzekering Maatschappij N.V. 1,796 2,003 1,802 1,874 1,621 Delta Lloyd Levensverzekering N.V. 2,134 1,134 997 1,915 1,213 SRLEV N.V.* 421 926 892 1,160 1,185 Achmea Pensioen- en Levensverzekeringen N.V. 578 1,695 520 844 852 a.s.r. Levensverzekering N.V. 1,165 628 525 551 728 Source: DNB

* 2008 Zwitserleven N.V.

4.3 Largest insurance companies – Individual sector Risk bearers under the supervision of DNB with turnover (gross written premium) exceeding € 100 m in 2011 (€ m) 2008 2009 2010 2011 2012 Nationale-Nederlanden Levensverzekering Maatschappij N.V. 2,578 2,153 1,892 2,395 1,994 Achmea Pensioen- en Levensverzekeringen N.V. 938 937 835 1,770 1,581 SRLEV N.V.* 268 2,596 2,007 1,668 1,421 a.s.r. Levensverzekering N.V. 1,542 1,204 1,984 1,617 1,161 Delta Lloyd Levensverzekering N.V. 539 523 1,012 928 883 AEGON Levensverzekering N.V. 1,065 909 982 1,011 847 ABN AMRO Levensverzekering N.V. 533 490 493 463 379 Dela Natura Uitvaart Verzekeringen N.V. 242 248 276 298 336 Allianz Nederland Levensverzekering N.V. 294 280 301 305 273 Loyalis Leven N.V. 373 309 266 275 256 Credit Life International N.V. 295 361 318 375 249

Nationale-Nederlanden Services N.V.** 334 316 301 256 220 Legal & General Nederland Levensverzekering Maatschappij N.V 351 302 266 223 211 AEGON Spaarkas N.V. 320 271 232 202 159 Onderlinge Levensverzekering-Maatschappij 's-Gravenhage UA 146 151 156 157 155 Goudse Levensverzekeringen N.V. 248 247 196 202 140 Generali Levensverzekering maatschappij N.V. 185 216 159 164 137 Monuta Verzekeringen N.V. 110 117 119 120 127 Source: DNB

* 2008 Zwitserleven N.V. ** 2008-2010 ING Levensverzekering Retail N.V.

4.4 Distribution Share of distribution channels* in the total turnover of life insurance companies (%) 2007 2008 2009 2010 2011 Direct writing 28 28 29 30 31 Intermediaries 72 72 71 70 69 Source: Dutch Association of Insurers

* The internet is not a distribution channel, but a distribution medium used both in distribution by third parties and in direct distribution.

4.5 Number of insurance companies Life insurance companies under the supervision of DNB and companies that are active in a sector or product cluster (number) 2008 2009 2010 2011 2012 Life insurance companies 67 62 50 44 43 Number that are active in the sector/product cluster*

Collective Investment-linked insurance policies 16 14 13 11 11 Cash-based insurance policies 25 22 20 19 19

Individual Investment-linked insurance policies 40 37 30 27 25 Cash-based insurance policies 56 51 43 40 37

Savings banks 4 4 4 4 4 Source: DNB

* Active in a sector or product cluster means that an insurance company achieved turnover (gross written premiums) in a sector or product cluster in that year.

4.6 Balance sheet Balance sheet of life insurance companies (€ bn) 2008 2009 2010 2011 2012 Total 313 317 338 363 391

Assets Investments 273 293 316 336 363 Other assets 40 24 22 28 28

Liabilities Technical provisions 251 262 275 289 306 Other liabilities 61 55 62 74 85 Source: DNB

4.7 Investments Investments of life insurance companies (€ bn) 2008 2009 2010 2011 2012 Total 273 293 316 336 363 Bonds 119 133 141 144 157 Shares 76 76 80 76 83 Other investments 78 85 95 116 123 Source: DNB

4.8 Results Technical and non-technical account in the Life sector, income and expenditure (€ bn en % net accrued premium) € bn 2008 2009 2010 2011 2012 Net result -5.6 2.1 0.2 -0.5 0.4 Technical account result -6.1 1.9 -1.1 -2.2 -1.1 - Income 19.2 40.9 39.1 35.7 42.1 Net accrued premium 25.7 23.4 20.1 20.1 18.0 Investment income technical account -5.4 16.4 18.8 16.3 23.7 Other technical income/expenditure (net) -1.0 1.1 0.3 -0.7 0.4 - Expenditure 25.3 39.0 40.2 37.9 43.2 Net payments 22.0 21.2 23.8 23.1 24.2 Mutations of technical provisions (net) -0.7 12.4 10.1 8.1 11.7 Profit-sharing and discounts -0.6 1.3 2.7 2.8 3.4 Net operating expenses 3.4 3.1 2.9 2.8 2.8 Management costs and interest charges 1.3 1.0 0.7 1.0 1.0 Non-technical account result 0.5 0.2 1.2 1.8 1.4 - Investment income non-technical account -0.8 0.8 1.3 1.0 1.2 - Taxes 1.3 -0.5 0.0 0.7 0.3 - Other income and expenditure 0.0 -0.1 -0.1 0.0 0.0

% net accrued premium 2008 2009 2010 2011 2012 Net result -22 9 1 -2 2 Technical account result -24 8 -5 -11 -6 - Income 75 175 195 178 233 Net accrued premium 100 100 100 100 100 Investment income technical account -21 70 94 81 131 - Expenditure 98 167 200 189 239 Net payments 86 91 118 115 134 Net operating expenses 13 13 14 14 16 Non-technical account result 2 1 6 9 8 Source: DNB

For more details on the Life sector, and background to these results, see Financieel jaarverslag verzekeringsbranche 2011 published by the Dutch Association of Insurers..

4.9 Capital and interest insured Distribution of insured capital and interest by sector and valuationtype (€ bn) 2009 2010 2011 2012 Insured capitals interest capitals interest capitals interest capitals interest Total 658 36 669 35 693 36 683 35 Group 83 29 90 29 112 29 121 29 Unit-linked 36 13 39 13 58 12 62 11 Euro insurance 47 17 51 16 54 17 59 18 Individual 563 6 568 6 570 7 553 5 Unit-linked 204 1 193 1 180 1 162 1 Euro insurance 359 6 374 6 390 6 391 5 Savings contracts 13 * 12 * 11 * 9 * Source: DNB

* Not applicable.

4.10 Yield value The return life insurance companies can use to calculate the profits hare or interest rate reduction for policy holders, annual average (%) Yield value 2008 2009 2010 2011 2012 S 4.77 4.27 3.85 3.61 2.61 T 4.45 3.80 3.29 3.18 2.38 U 4.24 3.46 2.73 2.76 1.71 Source: Dutch Association of Insurers

4.11 Solvency Actual and required solvency (€ bn) of life insurance companies and the ratio between these (%) 2008 2009 2010 2011 2012 Solvency (€ m) Actual 20.2 23.6 24.2 24.5 28.5 Required 9.7 9.6 10.0 10.3 10.8

Solvency ratio (%) 209 245 242 239 263 Source: DNB

4.12 Second pillar pensions Gross written premium (€ bn) and share (%) of direct insurance schemes Premium (€ mrd) Share (%) 2010 2011 2010 2011 Insurance companies 7.1 8.7 20 22 Pension funds 28.7 30.6 80 78 Source: DNB, Dutch Association of Insurers

4.13 Pension funds: funding ratio Available funds and estimated technical provisions (€ bn) and funding ratio (%) at year-end 2008 2009 2010 2011 2012 Available funds (€ bn) 578 666 748 804 918 Sectoral pension funds 404 473 538 579 668 Occupational pension funds 16 18 20 21 24 Company pension funds 157 175 190 204 226

Estimated technical provisions (€ bn) 605 611 701 819 900 Sectoral pension funds 436 446 514 606 675 Occupational pension funds 15 15 17 20 21 Company pension funds 154 150 170 193 204

Funding ratio (%) 95 109 107 98 102 Sectoral pension funds 93 106 105 96 99 Occupational pension funds 108 124 117 108 112 Company pension funds 102 116 112 106 111 Source: DNB

4.14 Pension funds: number At year-end 2008 2009 2010 2011 2012 Total 656 579 514 454 414 Industry-wide pension fund, non-compulsory 26 19 17 14 12 Industry-wide pension fund, compulsory 69 68 65 63 62 Occupational pension funds 13 12 12 12 12 Company pension funds 543 474 414 359 323 Company savings funds 4 5 5 5 4 Special legislation 1 1 1 1 1 Source: DNB

4.15 Pension funds: balance sheet Amounts at year-end (€ bn) 2008 2009 2010 2011 2012 Total 605 693 774 831 948

Assets Investments 581 670 751 807 921 Other assets 24 23 24 24 27

Liabilities Technical provisions 619 635 720 838 912 Other liabilities -14 59 55 -6 36 Source: DNB

4.16 Pension funds: investments Current value at year-end (€ m) 2008 2009 2010 2011 2012 Total 581 670 751 807 921 Bonds 303 328 340 393 478 Shares 179 243 269 261 307 Other investments 100 99 142 153 135 Source: DNB

4.17 Pension funds: results Income and expenditure (€ bn and % premium income) € bn 2008 2009 2010 2011 2012 Result -236.8 77.7 -1.4 -60.7 41.8 Income -80.9 119.7 112.3 90.2 151.1 - Indirect investment income -132.2 66.7 57.6 32.8 86.2 - Premium income 27.2 30.3 28.7 30.6 32.3 - Direct investment income (gross) 20.3 20.7 22.4 21.7 25.4 - Transfer sum of pension commitments taken over 3.5 1.6 3.0 4.3 7.6 - Reinsurance income 0.5 0.9 0.7 0.5 1.1 - Other income 1.2 0.9 1.0 1.9 0.6 - Costs of asset management -1.5 -1.3 -1.1 -1.6 -2.0 Expenditure 155.9 42.0 113.7 150.9 109.3 - Mutations of technical provisions 128.2 16.0 84.9 120.3 75.1 - Payments 21.8 23.0 24.2 25.1 25.9 - Transfer sum of transferred pension commitments 3.3 0.7 1.8 3.1 5.9 - Costs 1.0 1.1 1.1 1.1 1.1

- Premium reinsurer guarantee contract 0.7 0.7 0.5 0.9 0.7 - Other expenditure 1.0 0.6 0.6 0.7 0.5 - Premium reinsurer other forms of insurance 0.2 0.1 0.1 0.1 0.1 - Mutations of other provisions -0.4 -0.2 0.5 -0.3 0.0

% Premium income 2008 2009 2010 2011 2012 Result -870 257 -5 -198 129 Income -297 396 392 295 468 - Indirect investment income -486 221 201 107 267 - Premium income 100 100 100 100 100 - Direct investment income 75 68 78 71 79 Expenditure 573 139 397 493 338 - Mutations of technical provisions 471 53 296 393 232 - Payments 80 76 85 82 80 - Costs 4 4 4 4 3 Source: DNB

4.18 Funeral insurance with in-kind benefits: turnover Gross written premium (€ m) 2008 2009 2010 2011 2012 Funeral insurance with in-kind benefits 131 106 110 110 117 Source: DNB

4.19 Funeral insurance with in-kind benefits: largest insurance companies Risk bearers under the supervision of DNB with turnover (gross written premiums) exceeding € 1 m in 2011 (€ m) 2008 2009 2010 2011 2012 Yarden Uitvaartverzekeringen N.V. 70 64 65 69 71 Nederlandse Uitvaart Verzekering Maatschappij N.U.V.E.M.A. 17 16 16 17 19 Northwest Verzekeringen N.V. 0 1 2 4 6 Uitvaartverzekering Twenthe N.V. 4 4 4 5 5 Onderlinge Uitvaartverzekeraar "Algemeen Belang" U.A. 3 3 3 3 3 P.C. Hooft Verzekeringen N.V. 9 2 2 2 2 Onderlinge Uitvaartvereniging "De Laatste Eer Emmen" U.A. 1 1 2 2 2 Gelderse Uitvaart Verzekering N.V. 1 1 1 1 1 Florentis Uitvaartverzekeringen N.V. 1 1 1 Source: DNB

4.20 Funeral insurance with in-kind benefits: solvency Actual and required solvency (€ m) and the ratio between these (%) 2008 2009 2010 2011 2012 Solvency (€ m) Actual 102 239 236 177 249 Required 48 51 54 53 55

Solvency ratio (%) 213 469 437 334 453 Source: DNB

4.21 Funeral insurance with in-kind benefits: number Insurance companies under the supervision of DNB and active companies

2008 2009 2010 2011 2012 Funeral insurance companies with in-kind benefits (whose registered office is in the Netherlands) 34 33 32 29 28 Number that are active* 33 32 30 28 28 Source: DNB * Active” means that an insurance company achieved turnover (gross written premiums) in that year.

4.22 Funeral insurance with in-kind benefits: balance sheet Amounts at year-end (€ m) 2008 2009 2010 2011 2012 Total 1,151 1,218 1,294 1,192 1,271

Assets Investments 930 996 1,075 956 1,039 Other assets 221 222 219 236 232 Liabilities Technical provisions 1,009 1,052 1,100 1,066 1,116 Other liabilities 142 166 194 126 155 Source: DNB

4.23 Funeral insurance with in-kind benefits: investments Current value at year-end (€ m) 2008 2009 2010 2011 2012 Total 930 995 1,075 956 1,037 Shares 206 237 269 217 189 Bonds 495 583 629 585 678 Other investments 229 175 177 154 170 Source: DNB

4.24 Funeral insurance with in-kind benefits: result Technical and non-technical account, income and expenditure (€ m and % net accrued premium) € m 2008 2009 2010 2011 2012 Net result -52 11 17 -12 10 Technical account result -9 8 15 -26 9 - Income 132 149 161 117 152 Net accrued premium 118 93 96 95 100 Investment income technical account 15 54 61 21 44 Other technical income/expenditure (net) -1 2 4 1 8 - Expenditure 141 141 146 143 143 Net operating expenses 47 62 58 49 48 Mutations of technical provisions (net) 54 36 41 50 48 Net payments 38 41 45 42 45 Management costs and interest charges 2 2 2 2 2 Non-technical account result -43 3 2 14 1 - Investment income non-technical account 6 5 6 5 3 -Taxes 18 -2 -4 9 -2 -Other income and expenditure -65 0 0 0 0 -Extraordinary income and expenditure -2 0 0 0 0

% net accrued premium 2008 2009 2010 2011 2012 Net result -44 12 18 -13 10 Technical account result -8 9 16 -27 9 - Income 112 160 168 123 152 Net accrued premium 100 100 100 100 100 Investment income technical account 13 58 64 22 44 - Expenditure 119 152 152 151 143 Net operating expenses 40 67 60 52 48 Mutations of technical provisions (net) 46 39 43 53 48 Net payments 32 44 47 44 45 Non technical account result -36 3 2 15 1 Source: DNB

5 Non-life

5.1 Turnover Distribution of gross written premium by sector and product cluster (€ bn) 2008 2009 2010 2011 2012 Total non-life 13.2 12.8 12.9 12.3 12.4 Fire and Property 3.7 3.7 3.7 3.5 3.7 Motor vehicle 4.6 4.5 4.6 4.6 4.5 Third-part y (WA) 2.2 2.1 2.2 2.2 2.2 Motor hull insurance 2.4 2.4 2.4 2.4 2.3 Other 3.9 3.7 3.8 3.4 3.3 Liability 1.3 1.2 1.1 1.0 1.1 Guarantee 0.1 0.1 0.1 0.1 0.1 Various monetary losses 0.5 0.4 0.4 0.3 0.3 Assistance 0.4 0.5 0.5 0.3 0.3 Credit 1.0 0.8 0.8 0.8 0.8 Legal aid 0.7 0.7 0.8 0.8 0.7 MAT (marine, aviation, transport) 0.9 0.9 0.8 0.9 0.9 Source: DNB

5.2 Largest insurance companies – Non-life sector Risk bearers under the supervision of DNB with turnover (gross written premium) exceeding € 200 m in 2012 (€ m) 2008 2009 2010 2011 2012 Achmea Schadeverzekeringen N.V. 1,186 1,167 1,141 2,384 2,404 Delta Lloyd Schadeverzekering N.V. 626 662 930 980 1,097 a.s.r. Schadeverzekering N.V.* 862 898 940 957 968 Atradius Credit Insurance N.V. 976 800 771 823 872 Nationale-Nederlanden Schadeverzekering Maatschappij N.V. 689 680 658 818 827 REAAL Schadeverzekeringen N.V. 618 620 617 619 666 Amlin Corporate Insurance N.V.** 758 704 661 626 536 Allianz Nederland Schadeverzekering N.V. 571 571 555 480 491 AEGON Schadeverzekering N.V. 459 458 451 452 475 Univé Schade N.V. 371 377 393 400 403 HDI-Gerling Verzekeringen N.V. 238 239 257 296 359 UVM Verzekeringsmaatschappij N.V. 309 314 321 304 254 ABN AMRO Schadeverzekering N.V. 253 252 251 243 244 Bovemij, N.V. Schadeverzekeringsmaatschappij 188 188 198 208 211 DAS Nederlandse Rechtsbijstand Verzekeringmaatschappij N.V. 172 198 203 209 210 Source: DNB

* 2008 Fortis a.s.r. Schadeverzekering N.V. ** 2008 Fortis Corporate Insurance N.V.

5.3 Largest insurance companies – Fire sector Risk bearers under the supervision of DNB with turnover (gross written premium) exceeding € 50 m in 2012 (€ m) 2008 2009 2010 2011 2012 Achmea Schadeverzekeringen N.V. 310 321 314 821 829 Delta Lloyd Schadeverzekering N.V. 282 314 393 362 403 Nationale-Nederlanden Schadeverzekering Maatschappij N.V. 310 313 303 371 368 a.s.r. Schadeverzekering N.V.* 311 319 330 336 346 REAAL Schadeverzekeringen N.V. 210 216 217 216 216 AEGON Schadeverzekering N.V. 167 173 172 170 174 HDI-Gerling Verzekeringen N.V. 104 104 117 126 143 Enel Insurance N.V. 116 Amlin Corporate Insurance N.V.** 147 137 140 127 106 Allianz Nederland Schadeverzekering N.V. 194 186 177 110 106 ABN AMRO Schadeverzekering N.V. 105 107 106 101 101 Hagelunie N.V. 67 67 64 63 65 UVM Verzekeringsmaatschappij N.V. 64 66 71 68 62 Goudse Schadeverzekeringen N.V. 60 64 61 67 61 GENERALI schadeverzekering maatschappij N.V. 51 52 49 49 52 Source: DNB

* 2007 AMEV Schade; 2008 Fortis a.s.r. Schadeverzekering N.V. ** 2007-2008 Fortis Corporate Insurance N.V.

5.4 Largest insurance companies – Motor hull insurance product cluster Risk bearers under the supervision of DNB with turnover (gross written premium) exceeding € 50 m in 2012 (€ m) 2008 2009 2010 2011 2012 Achmea Schadeverzekeringen N.V. 314 306 301 513 501 Delta Lloyd Schadeverzekering N.V. 116 119 202 188 206 a.s.r. Schadeverzekering N.V.* 168 176 187 185 184 Allianz Nederland Schadeverzekering N.V. 142 141 141 150 156 Univé Schade N.V. 127 133 137 147 144 REAAL Schadeverzekeringen N.V. 119 110 112 110 116 Bovemij, N.V. Schadeverzekeringsmaatschappij 67 63 103 106 110 Nationale-Nederlanden Schadeverzekering Maatschappij N.V. 82 75 91 111 108 AEGON Schadeverzekering N.V. 93 90 90 90 95 UVM Verzekeringsmaatschappij N.V. 91 96 99 94 76 TVM zakelijk N.V. 58 London Verzekeringen N.V. 135 131 127 122 54 Source: DNB

* 2008 Fortis a.s.r. Schadeverzekering N.V.

5.5 Largest insurance companies – Third-party Vehicle Insurance Risk bearers under the supervision of DNB with turnover (gross written premium) exceeding € 50 m in 2012 (€ m) 2008 2009 2010 2011 2012 Achmea Schadeverzekeringen N.V. 325 306 293 508 509 a.s.r. Schadeverzekering N.V.* 228 237 251 259 265 Allianz Nederland Schadeverzekering N.V. 152 152 151 158 168 Univé Schade N.V. 173 168 170 161 163 Delta Lloyd Schadeverzekering N.V. 121 105 172 175 162 Nationale-Nederlanden Schadeverzekering Maatschappij N.V. 141 136 117 141 155 REAAL Schadeverzekeringen N.V. 146 142 139 142 150 AEGON Schadeverzekering N.V. 99 96 96 99 105 TVM zakelijk N.V. 71 UVM Verzekeringsmaatschappij N.V. 88 91 91 85 67 Bovemij, N.V. Schadeverzekeringsmaatschappij 61 62 62 66 66 London Verzekeringen N.V. 133 132 126 120 54 Source: DNB

* 2008 Fortis a.s.r. Schadeverzekering N.V.

5.6 Largest insurance companies – Liability product cluster Risk bearers under the supervision of DNB with turnover (gross written premium) exceeding € 50 m in 2012 (€ m) 2008 2009 2010 2011 2012 Achmea Schadeverzekeringen N.V. 100 100 98 209 216 Nationale-Nederlanden Schadeverzekering Maatschappij N.V. 117 116 108 127 128 HDI-Gerling Verzekeringen N.V. 58 58 55 76 122 Amlin Corporate Insurance N.V.* 110 110 101 95 99 a.s.r. Schadeverzekering N.V.** 92 97 99 101 98 Delta Lloyd Schadeverzekering N.V. 54 59 78 77 74 Source: DNB

* 2008 Fortis Corporate Insurance N.V. ** 2008 Fortis a.s.r. Schadeverzekering N.V.

5.7 Largest insurance companies – Legal Aid product cluster Risk bearers under the supervision of DNB with turnover (gross written premium) exceeding € 20 m in 2012 (€ m) 2008 2009 2010 2011 2012 DAS Nederlandse Rechtsbijstand Verzekeringmaatschappij N.V. 172 198 203 209 210 Achmea Schadeverzekeringen N.V. 59 63 64 181 185 Nationale-Nederlanden Schadeverzekering Maatschappij N.V. 12 12 13 42 41 Univé Schade N.V. 29 31 37 38 39 a.s.r. Schadeverzekering N.V.* 31 34 36 38 37 ABN AMRO Schadeverzekering N.V. 25 26 28 29 31 Delta Lloyd Schadeverzekering N.V.** 16 30 22 REAAL Schadeverzekeringen N.V. 14 14 16 16 21 Source: DNB

* 2008 Fortis a.s.r. Schadeverzekering N.V.

5.8 Largest insurance companies – Transport sector Risk bearers under the supervision of DNB with turnover (gross written premium) exceeding € 20 m in 2012 (€ m) 2008 2009 2010 2011 2012 Amlin Corporate Insurance N.V.* 377 358 331 322 239 Delta Lloyd Schadeverzekering N.V. 47 58 63 139 223 REAAL Schadeverzekeringen N.V. 69 77 74 74 65 HDI-Gerling Verzekeringen N.V. 40 45 51 54 53 Achmea Schadeverzekeringen N.V. 44 34 30 37 42 AEGON Schadeverzekering N.V. 34 35 30 30 37 TVM zakelijk N.V. 26 Nationale-Nederlanden Schadeverzekering Maatschappij N.V. 24 24 22 23 24 Source: DNB

* 2008 Fortis Corporate Insurance N.V.

5.9 Distribution Share of distribution channel* in the total turnover** of insurance companies (%) 2007 2008 2009 2010 2011 Direct writing 21 20 20 22 20 Intermediaries 79 80 80 78 80 Source: Dutch Association of Insurers

* The internet is not a distribution channel, but a distribution medium used both in distribution by third parties and in direct distribution.

5.10 Number of insurance companies Non-life insurance companies under the supervision of DNB and companies that are active in the non-life sector and non-life product cluster 2008 2009 2010 2011 2012 Total non-life insurance companies* 234 225 213 183 167 Number that are active in the sector/product cluster*

Fire 115 107 103 90 83

Motor vehicle 51 47 44 38 36

Other Liability 61 54 53 45 42 Guarantee 8 9 9 8 5 Various monetary losses 28 30 28 23 20 Assistance 16 15 13 11 9 Credit 7 6 5 5 4 Legal assistance 45 45 44 39 37

Transport 42 40 38 34 33 Source: DNB

* Non-life insurance companies under the supervision of DNB may be active in one or more sectors/product clusters within the Non-life and Healthcare sectors. “Active in a sector or product cluster” means that an insurance company achieved turnover (directly underwritten gross written premiums) in a sector or product cluster in that year.

5.11 Results Technical account Non-life sector, income and expenditure (€ bn and % net accrued premium) € bn 2008 2009 2010 2011 2012 Technical account result 0.4 0.6 0.7 0.8 0.6 - Income 10.9 11.4 11.4 11.1 11.0 Net accrued premium 10.7 10.7 10.9 10.6 10.5 Investment income technical account 0.2 0.6 0.5 0.4 0.5 - Expenditure 10.5 10.8 10.7 10.3 10.4 Net loss incurred 6.7 7.0 7.1 6.8 6.9 Net operating expenses 3.7 3.7 3.6 3.4 3.5

% net accrued premium Technical account result 4 6 6 7 6 - Income 102 106 105 104 105 Net accrued premium 100 100 100 100 100 Investment income technical account 2 6 4 4 4 - Expenditure 98 100 99 97 99 Net loss incurred 63 65 65 64 65 Net operating expenses 35 34 33 32 33 Source: DNB

For more details on the Non-life sector, and background to these results, see Financieel jaarverslag verzekeringsbranche 2011 published by the Dutch Association of Insurers.

5.12 Policies Private non-life insurance policies excluding signature by proxy (number at year-end, in millions) 2008 2009 2010 2011 2012* Fire Home contents 6.2 6.1 6.0 5.9 Buildings 3.6 3.6 3.6 3.6

Motor vehicle Motorcycle 0.3 0.3 0.3 0.3 0.3 Car 6.5 6.7 6.6 6.6 6.7

Other Liability private individuals 5.4 5.3 5.3 5.7 5.9 Family legal aid 2.4 2.4 2.5 2.4 Multi-trip travel insurance 2.2 2.3 2.6 2.6 Source: Dutch Association of Insurers

* Preliminary figures. Partly unavailable.

5.13 Premium by policy type Average premium by policy type for private non-life insurance policies, excluding signature by proxy (€) 2008 2009 2010 2011 2012* Fire Home contents 118 122 125 120 Buildings 202 208 207 212

Motor vehicle Motorcycle 120 114 109 111 105 Car 422 406 403 400 393

Other Liability private individuals 40 40 40 40 40 Family legal aid 129 134 140 143 Multi-trip travel insurance 76 76 74 72 Source: Dutch Association of Insurers

* Preliminary figures. Partly unavailable.

5.14 Claims: frequency and average claim size Claim frequency (%, i.e. number of claims per 100 policies) and average claim size (€) of private non-life insurance policies, excluding signature by proxy Claim frequency (%) 2007 2008 2009 2010 2011 Fire Home contents 5 4 5 6 6 Buildings 9 7 7 10 9

Motor vehicles Cars, accidental damage 17 19 21 19 16 Cars, third party 4 5 5 5 5

Other Liability private individuals 3 3 3 3 3 Family legal aid 9 9 9 9 9 Multi-trip travel insurance 7 7 8 8 7

Average claim size (€) Fire Home contents 1,050 1,200 1,220 1,300 1,240 Buildings 1,360 1,570 1,500 1,550 1,500

Motor vehicles Cars, accidental damage 840 930 820 920 970 Cars, third party 2,470 2,340 2,340 2,150 2,310

Other Liability private individuals 830 970 940 810 840 Family legal aid 880 930 940 1.030 920 Multitrip travel insurance 480 460 460 450 470 Source: Dutch Association of Insurers

5.15 Claims and payments in uninsured loss caused by motor vehicles New and granted claims (number) and paid amounts (€ thousand) by the Dutch Motor Traffic Guarantee Fund (Waarborgfonds Motorverkeer) 2008 2009 2010 2011 2012 Claims to be dealt with (number) 56,557 53,164 57,174 54,255 48,476 Stolen cars 399 433 420 380 365 Conscientious objectors 79 70 83 106 86 Insolvent insurance company 210 60 Uninsured vehicles 2,377 2,199 2,254 1,989 1,616 Unidentified vehicles 53,702 50,462 54,207 51,720 46,409

Settled claims (number) 40,191 42,501 44,222 42,156 37,704

Paid amounts (€ in thousands) 57,091 59,786 66,876 68,033 58,997 Stolen cars 954 1,468 1,898 2,152 1,846 Conscientious objectors 555 493 882 708 194 Insolvent insurance company 815 2,618 1,169 Uninsured vehicles 9,482 7,453 9,342 7,842 6,874 Unidentified vehicles 46,100 50,372 53,939 54,713 48,914 Source: Waarborgfonds Motorverkeer

5.16 (Im)movable property Dwellings and (motor) vehicles, at year-end (number, in thousands) 2008 2009 2010 2011 2012 Dwellings 7,105 7,172 7,218 7,266 7,449

Total vehicles 10,288 10,397 10,523 10,656 10,704 The number of which are motor vehicles 9,249 9,340 9,452 9,572 9,612 Industrial vehicles 2,140 2,151 2,151 2,150 2,136 - Trailers 1,039 1,057 1,071 1,085 1,092 - Corporate motor vehicles 1,101 1,094 1,080 1,066 1,043 The number of which are delivery vans 876 872 861 850 832 Passenger cars 7,542 7,622 7,736 7,859 7,916 - Owned by natural persons 6,633 6,749 6,876 6,989 7,043 Motorcycles 606 623 636 647 653 Source: Statistics Netherlands

* New set since 2012. 2012 preliminary.

5.17 Fires Fires (number, in thousands) and claim size (€ m) 2007 2008 2009 2010 2011* Fires (number, in thousands) 47 45 47 42 41 Without damage 27 27 24 19 18 With damage 20 18 23 23 22

Claim (€ m) 864 1.007 887 649 764 Source: Statistics Netherlands

* Preliminary figures.

5.18 Theft of motor vehicles Registered thefts of motor vehicles (number) 2008 2009 2010 2011 2012 Total 28,261 29,942 32,173 34,033 32,986 Mopeds 11,628 13,276 14,984 16,869 16,183 Passenger cars 11,216 11,027 11,733 11,658 11,396 Light corporate vehicles 2,219 2,369 2,328 2,188 2,180 Motorcycles 1,926 2,112 1,867 1,996 1,807 Trailers 1,015 896 1,022 1,155 1,173 Heavy commercial vehicles 257 262 239 167 247 Source: AVc

5.19 Crimes Registered court criminal proceedings (number, in thousands) 2007 2008 2009 2010 2011* Total number of crimes 273 260 231 209 225 Property crimes 74 72 68 64 73 Violent crimes and sexual offences 53 51 46 41 44 Driving offences 53 50 41 38 40 Vandalism, crimes against public order or authority 40 37 31 26 27 Drug crimes 16 17 15 13 14 Violation of other criminal laws 25 23 20 15 13 Other crimes according to the Dutch Criminal Code 7 7 7 7 8 Crimes involving (fire)arms 5 5 4 4 5 Source: Statistics Netherlands

* Preliminary figures.

5.20 Road casualties Road casualties and serious road injuries (number) 2008 2009 2010 2011 2012 Total road casualties 750 720 640 661 650 < 15 years 25 24 18 19 25 15 - 20 years 66 69 46 45 29 20 - 30 years 129 134 114 99 106 30 - 40 years 96 83 69 58 64 40 - 50 years 89 69 78 73 77 50 - 60 years 95 68 72 67 70 60 - 70 years 68 75 66 74 77 70 - 80 years 101 91 83 100 107 > 80 years 81 107 94 126 95

Men 552 524 475 477 479 Women 198 196 165 184 171

Passenger cars 317 296 246 231 232 Bicycles 181 185 162 200 200 Mopeds 76 67 62 74 73 Pedestrians 62 68 72 74 68 Motorcycles 67 70 63 52 54

Vans, trucks 39 28 27 22 19 Other participation 6 1 7 7 3 Unknown participation 2 5 1 1 1

Total number of serious road injuries 17,600 18,880 19,100 20,100 * Source: Statistics Netherlands, SWOV

* Not yet available.

6 Healthcare

6.1 Turnover Breakdown of gross written premiums by sector and product cluster (€ bn) 2008 2009 2010 2011 2012 Total healthcare 38.9 40.5 43.4 44.5 43.8 Income 4.0 4.0 4.0 4.0 3.9 Healthcare 34.9 36.5 39.4 40.5 39.9 Basic 30.9 32.3 35.1 35.9 35.2 Supplementary 4.0 4.2 4.3 4.5 4.7 Source: DNB

6.2 Distribution Share of distribution channel* in the total turnover** of insurance companies (%) 2007 2008 2009 2010 2011 Direct writing 72 70 74 72 68 Intermediaries 28 30 26 28 32 Source: Dutch Association of Insurers

6.3 Number of insurance companies Non-life insurance companies under DNB supervision and companies that are active in the healthcare sector and healthcare product cluster 2008 2009 2010 2011 2012 Total non-life insurance companies 234 225 213 183 167 Number that are active in the sector/product cluster*

Income 76 74 64 52 47

Healthcare Basic 31 30 29 28 29 Supplementary 25 24 22 21 21 Source: DNB

* Non-life insurance companies under supervision by the DNB may be active in one or more sectors/product clusters within the non-life and healthcare sectors. “Active in a sector or product cluster” means that an insurance company achieved turnover (directly underwritten gross written premiums) in a sector or product cluster in that year

6.4 Largest insurance companies – Income sector Risk bearers under the supervision of DNB with turnover (gross written premium) exceeding € 100 m in 2012 (€ m) 2008 2009 2010 2011 2012 Achmea Schadeverzekeringen N.V. 340 348 409 746 712 Amersfoortse Algemene Verzekering Maatschappij, N.V. 570 572 562 601 555 Nationale-Nederlanden Schadeverzekering Maatschappij N.V. 491 443 438 530 547 Goudse Schadeverzekeringen N.V. 206 218 233 283 293 Delta Lloyd Schadeverzekering N.V. 174 214 220 249 233 a.s.r. Schadeverzekering N.V.* 296 288 277 254 230 AEGON Schadeverzekering N.V. 210 206 202 216 220 Movir N.V. 160 173 201 196 196 REAAL Schadeverzekeringen N.V. 128 135 139 142 130 Loyalis Schade N.V. 81 78 106 106 110 Source: DNB

* 2008 Fortis a.s.r. Schadeverzekering N.V.

6.5 Results – Income sector Income sector technical account, income and expenditure (€ bn and % net accrued premium) € bn 2008 2009 2010 2011 2012 Technical account result 0.6 0.6 0.4 0.2 -0.3 Income 3.8 3.9 4.0 4.1 4.3 - Net accrued premium 3.6 3.6 3.7 3.7 3.7 - Investment income technical account 0.1 0.3 0.3 0.3 0.5 Expenditure 3.2 3.3 3.6 3.9 4.5 - Net loss incurred 2.1 2.3 2.6 3.0 3.5 - Net operating expenses 1.0 0.9 0.9 0.9 0.9

% net accrued premium Technical account result 17 17 10 5 -7 Income 104 109 108 112 116 - Net accrued premium 100 100 100 100 100 - Investment income technical account 3 9 8 9 12 Expenditure 87 93 98 107 123 - Net loss incurred 58 65 71 81 96 - Net operating expenses 27 25 24 25 26 Source: DNB

For more details for the Income sector, and backgrounds to the results, see the publication Financieel jaarverslag verzekeringsbranche 2011 of the Dutch Association of Insurers.

6.6 Largest insurance companies – Healthcare sector Risk bearers under the supervision of DNB with turnover (gross written premium) exceeding € 1 bn in 2012 (€ m) 2008 2009 2010 2011 2012 Centrale Zorgverzekeraars Groep, Zorgverzekeraar u.a. OWM 4,950 5,090 5,374 5,643 5,594 Zilveren Kruis Achmea Zorgverzekeringen N.V. 3,395 3,367 5,653 5,667 5,537 VGZ Zorgverzekeraar NV 3,704 3,945 4,572 5,513 5,205 Menzis Zorgverzekeraar N.V.* 3,415 3,963 3,949 4,041 4,171 Agis Zorgverzekeringen N.V. 3,063 3,056 3,240 3,349 3,157 Univé Zorg N.V. 1,493 1,519 1,812 1,840 1,824 IZA Zorgverzekeraar NV 1,367 1,425 1,614 1,522 1,507 De Friesland Zorgverzekeraar N.V.** 939 991 992 1,033 1,079 Achmea Zorgverzekeringen N.V. 860 905 921 954 1,020 Source: DNB

* 2008-2009 Menzis Zorgverzekeraar u.a. OWM ** 2008-2009 De Friesland Zorgverzekeraar OWM

6.7 Results – Healthcare sector Healthcare sector technical account, income and expenditure (€ bn and % net accrued premium) € bn 2008 2009 2010 2011 2012 Technical account result 0.1 0.7 0.5 0.5 1.2 Income 33.5 35.6 37.3 37.5 38.6 - Net accrued premium 33.4 35.2 37.1 37.3 38.4 - Investment income technical account -0.1 0.2 0.1 0.1 0.2 Expenditure 33.3 34.8 36.9 37.0 37.4 - Net loss incurred 31.9 33.0 35.2 35.5 35.7 - Net operating expenses 1.5 1.5 1.5 1.6 1.6

% net accrued premium Technical account result 0 2 1 1 3 Income 100 101 101 101 101 - Net accrued premium 100 100 100 100 100 - Investment income technical account 0 1 0 0 0 Expenditure 100 99 99 99 98 - Net loss incurred 95 94 95 95 93 - Net operating expenses 4 4 4 4 4 Source: DNB

For more details on the healthcare sector, and background to these results, see Financieel jaarverslag verzekeringsbranche 2011 published by the Dutch Association of Insurers.

6.8 Contributions to health insurance per person Contributions (€, %) pursuant to the Dutch Exceptional Medical Expenses Act (Algemene Wet Bijzondere Ziektekosten) and the Dutch Healthcare Insurance Act (Zorgverzekeringswet) 2009 2010 2011 2012 2013 Dutch Exceptional Medical Expenses Act (AWBZ) Premium threshold (€) 12.15 12.15 12.15 12.15 12.65 Premium (%) 32.128 32.738 33.436 33.863 33.363

Health insurance Excess (€) 155 165 170 220 350 Maximum contribution (€) 1,097 1,110 1,211 1,222 1,213 Nominal premium (€) 6.90 7.05 7.75 7.10 7.75 Premium threshold (€) 4.80 4.95 5.65 5.00 5.65 Highest contribution (%) 32,369 33,189 33,427 50,064 50,853 Lowest contribution (%) 2.233 2.339 2.591 3.555 3.941 Source: VWS

6.9 Funding and expenditure Funding of and expenditure on recovery and care (€ bn) 2008 2009 2010 2011 2012 Total 79.8 83.9 87.3 89.4 92.7 Funding Dutch Healthcare Insurance Act (Zorgverzekeringswet) 32.3 34.1 35.6 36.0 36.5 Dutch Exceptional Medical Expenses Act (Algemene Wet Bijzondere Ziektekosten) 22.2 23.2 24.5 25.3 28.1 Government 11.3 12.4 12.7 12.9 12.8 Own contribution 7.9 7.9 8.2 8.6 8.5 Additional health insurance 3.2 3.4 3.4 3.7 3.9 Other funding sources 2.9 2.9 3.0 2.9 2.9

Expenditure Healthcare providers 46.6 48.7 50.8 51.9 53.0 - Hospitals, specialist care 20.3 21.4 22.7 22.7 23.9 - Suppliers of medication 6.1 6.2 6.3 6.4 5.9 - Mental healthcare 4.9 5.3 5.4 5.7 5.7 -Suppliers of therapeutics 2.9 2.7 2.8 3.1 3.2 - Other healthcare providers 2.4 2.6 2.7 2.9 2.9 - Dental care 2.4 2.6 2.6 2.7 2.9 - General practitioners 2.4 2.5 2.5 2.7 2.6 - Support service providers 1.6 1.8 1.9 1.9 2.0 - Paramedical 1.6 1.7 1.8 1.9 2.0 - Occupational health and safety services and reintegration agencies 1.2 1.3 1.3 1.2 1.1 - municipal health 0.7 0.7 0.8 0.8 0.8 Care providers 30.2 32.2 33.5 34.3 36.6 - Care of the elderly 14.8 15.2 15.8 16.4 18.1 - Care of the handicapped 7.1 7.8 8.1 8.3 9.2 - Care of children 3.6 3.9 4.1 4.3 4.1 - Youth care providers 1.4 1.8 1.9 1.9 1.9 - Other care 1.6 1.7 1.8 1.8 1.8 - Community care 1.1 1.2 1.2 1.1 1.1 - Boarding schools 0.5 0.6 0.5 0.5 0.5 Policy and management organisations 3.0 3.0 3.0 3.2 3.1 Source: Statistics Netherlands

* Preliminary figures.