Hotelier’s Guide to Review Sites: Overview of 123 major review sites and their features

Guide

Managing Guest Satisfaction Surveys: Best Practices About this guide

Most hoteliers today will agree that Please note: All information in this managing a hotel’s online reputation is guide has been researched by the critical to their business in today’s ReviewPro team online. These sites internet-driven economy. evolve constantly, and we cannot guarantee that the information presented here is always up to date. If A major part of any hotel’s online you would like to update some reputation is based on guest reviews. information, please do reach out to us. Managing these reviews is not an easy We intend to keep this guide up to task: There are dozens of online travel date, expand it and provide it to the agencies (OTAs), online communities community free of charge. You can and other travel related sites that allow always reach us at their users to publish reviews, and [email protected] sometimes even photos and videos of hotels. If you are looking for more information and advice on monitoring, increasing This Guide gives an overview of 122 of or responding to reviews, we the major review sites worldwide. For encourage you to take a look at our each website, we have created an other guides with detailed advice on easy to read checklist of features and managing your online reputation. They information that will help you manage can be found on our blog: your reviews on these sites and decide www.reviewpro.com/blog where to focus your efforts.

Managing Guest Satisfaction2 Surveys: Best Practices Contents

About the Guide 2 Expedia 35 IgoUgo 67 SuperPages 99 Introduction 4 FastBooking 36 Insider Pages 68 TabletHotels 100 Ab-in-den-Urlaub 5 Fodors 37 Jalan 69 Thomson 101 Agoda 6 Fossick 38 Kayak 70 Tiscover 102 Alpharooms 7 Global Hotel Review 39 LateRooms.com 71 TopRural 103 AsiaRooms 8 Google Hotel Finder 40 LetsBookHotel 72 TravBuddy 104 AsiaTravel 9 Holiday-Truth 41 Logitravel 73 Travel-Library 105 AsiaWebDirect 10 HolidayCheck 42 LookingForBooking 74 Travel Guru 106 Atrapalo 11 HolidayCity 43 Malapronta 75 Travelocity 107 Best Day 12 HolidayExtras.co.uk 44 Monarc.ca 76 TravelPod 108 BestChinaHotel 13 Holiday Insider 45 Monoplanet 77 TravelPost 109 Bookassist 14 Holidays Uncovered 46 Mundi 78 TravelRepublic 110 Booking.com 15 HolidayTest.de 47 MyTravelGuide 79 TravelStay 111 Bookit 16 Holiday Watchdog 48 need it now 80 TripAdvisor 112 BudgetPlaces 17 Hostel Bookers 49 Neckermann 81 Triptake 113 CanadianHotelGuide 18 HostelWorld 50 Nozio 82 Trivago 114 CheapCaribbean 19 Hostelz 51 Orbitz 83 Tui.com 115 ChinaHighlights 20 Hotel.de 52 Otel 84 Vakantiepanel 116 Ciao! 21 HotelClub 53 Perfect Escapes 85 Vakantiereiswijzer 117 Citysearch 22 Hoteliers 54 Priceline 86 Venere 118 Cityvox 23 Hotelkamerveiling 55 Qype 87 Vinivi 119 CityzenBooking 24 HotelKatalog24 56 Rakuten Travel 88 Virtual Tourist 120 Concierge.com 25 Hotelopia 57 RatesToGo 89 Votello 121 Ctrip.com 26 Hotels.com 58 Real Holiday Reports 90 Weg.de 122 DebbiesCaribbean 27 Hotels.nl 59 Reisen 91 Wotif 123 Despegar 28 Hotels Combined 60 Review Centre 92 Yahoo! Travel 124 Destinia 29 HotelSearch 61 Roomex 93 Yelp 125 Dooyoo.co.uk 30 HotelSpecials.nl 62 Roomsnet 94 ZoomAndGo 126 Easy-Breaks 31 HotelTravel 63 SimonSeeks 95 Zoover" 127 EasyToBook.com 32 Hotwire 64 Skoosh 96 About us? 128 Ebookers 33 Hros.net 65 Splendia 97 EuroBookings 34 HRS 66 Superbreak 98

Managing Guest Satisfaction3 Surveys: Best Practices Introduction

Scores and Ranking Reviews Management options

Ð Global rating: Is there an overall Ð Review Languages: What languages Ð Link to hotel website: While most score that the reviewer gives the hotel? is the website available in/do reviewers OTAs will not link to a hotel’s own If so, on what rating scale is it? typically write reviews? website, some communities or aggregators do allow this. Ð Recommendation: Can the reviewer Ð Booking required for review: While say whether he would recommend the most websites require in their terms and Ð Management response: Does the site hotel to a friend? conditions that reviews should only be allow hotels to reply to a review, either written by someone who stayed at the with an official management response Ð Rating by department: Many sites allow reviewers to go into more detail hotel, some websites only allow reviews function, or by posting a comment under with their rating, and give individual by customer who have booked through a review? this website. This is indicated here. scores for concepts like service, Ð Private response: Can hoteliers send cleanliness or value for money Ð User photos: Does the website allow a private message or email to a users to upload their own photos of the reviewer? Ð Overall city ranking: Some sites rank hotel? hotels by their review scores or a related Ð Hotelier control panel: Is there some algorithm. Ð Reviews from other sites: Some type of extranet that allows hotels to websites increase their database of verify and update their information? Ð Other city rankings: This includes city rankings for specific attributes, e.g. reviews by also showing reviews from Note: these may or may not include For business travel, by star category etc. one or more external sources. review response functionality Ð Flag/report review: Is there a way for readers to flag a review if the content seems incorrect or it does not adher to

the site’s review guidelines?

Managing Guest Satisfaction4 Surveys: Best Practices Ab-in-den-Urlaub

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✓ Rating by department ✓ Hotel, Room, Service, Food, Location, Value, Sports & URL: www.ab-in-den-urlaub.de Recreation Type: Online Travel Agency Overall city ranking ✗ Other city rankings ✗ Owned by: Unister

About Reviews

Review Languages 1 German Ab-in-den-Urlaub is part of a network of German travel sites owned by Unister. All Booking required for review ✗ six sites can be managed from one control User photos ✓ panel by the hotel. Similarly, reviews posted on one of the sites appear on all six ✓ Reviews from other sites belonging to the same group Reviews from other sites sites. Hotelreservation.com, Urlaubstours, Hotelreservierung.de,

Reisen.de, Fluege.de The site lists over 50,000 hotels and the entire network together has 10 million Management options website visitors per month according to Link to hotel website ✗ their website. Management response ✗ Private response ✗ Hotelier control panel ✓ http://ultranet.hotelreservation.com/ultnet/user/register Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction5 Surveys: Best Practices Agoda

Scores and Rankings Global rating ✓ From 1 to 10 Recommendation ✗ Rating by department ✓ Value for Money, Location, Staff Performance, Hotel Condition/ URL: www.agoda.com Cleanliness, Room Comfort/Standard, Food/Dining Type: Online Travel Agency Overall city ranking ✗ Other city rankings ✗ Owned by: Priceline

About Reviews Review Languages 37 Including English, Spanish, German, French, Italian, Agoda is Asia’s leading online hotel Portuguese, Catalan, Chinese, Russian reservation agency with more than 40,000 Booking required for review ✓ hotels in Asia Pacific and 200,000 Worldwide. Available in 38 languages and User photos ✗ with 10 year history Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✓ https://ycs.agoda.com/ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction6 Surveys: Best Practices AlphaRooms

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✓ Alpharooms asks reviewers which of the following concepts describes the hotel, and uses the most mentioned ones as URL: www.alpharooms.com summary at the top of the reviews site as kind of a recommendation: Family friendly, Good for singles, Quiet, Lively, Type: Online Travel Agency Romantic, No frills, Great service, Close to the beach, Trendy/ Boutique, Good for shopping, Central location, Luxury Owned by: Alpha Accommodation Ltd Rating by department ✗ About Overall city ranking ✗ Other city rankings ✗ Alpharooms.com is one of the UK's leading websites for discount travel. It has an unusual rating/recommendation system in that users Reviews are asked which attributes correspond to the Review Languages 1 English hotel (for example “great service”) without an actual rating, making it a kind of Booking required for review ✗ recommendation by department. User photos ✓ User photos and video Reviews from other sites ✓ Tripadvisor

Management options Link to hotel website ✗ Management response ✓ Anybody can comment on a review. This can be used to write a management response Private response ✗ Hotelier control panel ✓ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction7 Surveys: Best Practices AsiaRooms

Scores and Rankings Global rating ✓ From 1 to 6 Recommendation ✗ Rating by department ✓ Customer service, Cleanliness of accommodation, Quality of URL: www.asiarooms.com room, Value for money, Quality of food, Family friendly Type: Online Travel Agency Overall city ranking ✗ Other city rankings ✗ Owned by: Tui Travel PLC

About Reviews Review Languages 5 English, Chinese, Thai, Indonesian, Malaysian AsiaRooms opperates online since 1994 with key destinations: Thailand, India, Booking required for review ✓ Australia, Indonesia, Philippines, Vietnam, User photos ✗ Malaysia, New Zealand, China, United Arab Emirates, Singapore, Cambodia and Hong Reviews from other sites ✗ Kong.

Management options Part of Tui headquartered in the UK operates in 180 countries, 30 million Link to hotel website ✗ customers and 48,000 employees. Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction8 Surveys: Best Practices AsiaTravel

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✓ Asiatravel asks reviewers which of the following concepts describes the hotel, and uses the most mentioned ones as URL: www.asiatravel.com summary at the top of the reviews site as kind of a recommendation: Eco-Friendly, Events and Meetings, Families, Type: Online Travel Agency Honeymooners, Senior Citizens, Single Ladies, Tourists... Owned by: AT Reservation Network Pte Rating by department ✓ Amenities, Cleanliness, Service, Rooms, Location, Value for Money Ltd About Overall city ranking ✗ Other city rankings ✗ Asiatravel was established in 1995 and listed on the Singapore Stock Exchange since 2001, Asiatravel’s main area of activity is Asia, Reviews incuding Singapore, Hong Kong, Macau, Review Languages 11 Including English, French, German, Arabic, Japanese, Korean Malaysia, Philippines, Thailand, United Arab Emirates, China, Indonesia, Cambidia, Booking required for review ✓ Myanmar, Vietnam, Laos, Nepal and Japan.

User photos ✗ Headquarters in Singapore but with offices in Reviews from other sites ✗ Malaysia, Thailand, Philippines, Indonesia, Hong Kong, China, India and United Arab Management options Emirates ( UAE) and 5 partner offices in Japan, Taiwan, Sri Lanka, Maldives and Vietnam. Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction9 Surveys: Best Practices AsiaWebDirect

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✓ Hotel condition, Cleanliness, Facilities, Location, Value for URL: www.asiawebdirect.com money, Rooms, Service Type: Online Travel Agency Overall city ranking ✗ Other city rankings ✗ Owned by: Independent

About Reviews Review Languages 8 English, Chinese, Japanese, Thai, Indonesian, Malaysian, Started in 1993 and with subsidiaries in Korean, Russian Thailand, Malaysia, Vietnam, Singapore, Booking required for review ✓ Indonesia, Hong Kong and China its main business is focused in Asia and some other User photos ✗ destinations around the world. Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction10 Surveys: Best Practices Atrapalo

Scores and Rankings Global rating ✓ From 1 to 10 Recommendation ✓ Recommendation is split into two parts: “Would you recommend this to your best friend” and which type of travel the hotel is URL: www.atrapalo.com recommended for: Business, Group Events, Cultural/touristic trips, Family trips, Disconnect & Relax, Singles... Type: Online Travel Agency Rating by department ✓ Location, Decoration, Food, Room, Value, Entertainment, Service, Cleanliness Owned by: Atrapalo S.L. Overall city ranking ✗ About Other city rankings ✗ Atrapalo is a Spanish Online Travel Agency that offers a plenty of services for Reviews accommodation, transportation and Review Languages 3 Spanish, Italian, Portuguese activities for travelers with more than 600,000 guest reviews from registered Booking required for review ✓ users. User photos ✗ The site is particularly important for the Reviews from other sites ✓ Tripadvisor Spanish market, but is also active in , , Chile, Brazil and Colombia. Management options Link to hotel website ✗ Management response ✓ Private response ✗ Hotelier control panel ✓ https://extranet.atrapalo.com/hoteles Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction11 Surveys: Best Practices Best Day

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✓ Stay, Service, Room Conditions, Price / Quality, Cleanliness, URL: www.bestday.com Room, Comfort Type: Online Travel Agency Overall city ranking ✗ Other city rankings ✗ Owned by: Viajes Beda S.A.

About Reviews Review Languages 3 English, Spanish, Portuguese Mexican company established in Cancun since 1984 with influence in countries like Booking required for review ✓ the USA, Canada, Sweden, Norway, User photos ✗ Iceland, France, Brazil, Chile, Argentina, Peru, Uruguay, and Mexico, among many Reviews from other sites ✗ other countries in America, and Asia. Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction12 Surveys: Best Practices BestChinaHotel

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department URL: www.bestchinahotel.com Overall city ranking ✗ Type: Online Travel Agency Other city rankings ✗ Owned by: BestChinaHotel Inc.

Reviews About Review Languages 2 English, Chinese Company with hotels around China. Bigger Booking required for review ✓ influence in Beijing, Shanghai, Guangzhou and Shenzhen. User photos ✗ Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction13 Surveys: Best Practices BookAssist

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✗ URL: www.bookassist.org Overall city ranking ✗ Type: Online Travel Agency Other city rankings ✗ Owned by: Automatic Netware, Ltd. Reviews About Review Languages 6 English, Spanish, Italian, French, German, Czech Bookassist provides booking engine Booking required for review ✓ technology and online marketing solutions to hoteliers trough their online site. The User photos ✗ hotel search on their site allows guests to Reviews from other sites ✗ book stays directly through Bookassist as well. Management options A large part of the reviews on Bookassist Link to hotel website ✓ are posted with the customer’s real name, Management response ✓ making it less anonymous than the majority of review sites. Private response ✓ Hotelier control panel ✓ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction14 Surveys: Best Practices Booking.com

Scores and Rankings Global rating ✓ From 1 to 10 Recommendation ✓ Rating by department ✓ Clean, Confort, Location, Services, Staff, Value for Money URL: www.booking.com Overall city ranking ✗ Type: Online Travel Agency Other city rankings ✗ Owned by: Priceline

Reviews About Review Languages 41 Including English, Spanish, German, French, italian, Portuguese, Catalan, Chinese, Dutch, Russian Booking.com is an online hotel reservation agency with over 30 million unique visitors Booking required for review ✓ each month from both leisure and business User photos ✗ markets worldwide and more than 7 million Reviews from other sites ✗ hotel reviews. It is one of the major OTAs, particularly for European travelers.

Management options Link to hotel website ✗ Management response ✗ Private response ✓ Hotelier control panel ✓ https://admin.bookings.org/hotel Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction15 Surveys: Best Practices Bookit

Scores and Rankings Global rating ✓ From 1 to 10 Recommendation ✓ Would you return or recommend to a friend? Rating by department ✓ Overall Experience, Quality, Value, Cleanliness, Staff Efficiency, URL: http://bookit.com Staff Friendliness Type: Online Travel Agency Overall city ranking ✗ Other city rankings ✗ Owned by: Independent

About Reviews Review Languages 1 English Founded in 2000 and with offices in United States, Mexico and the US operates in Booking required for review ✓ more than 100 destinations worldwide. User photos ✗ Area of activity: United States, Caribbean, Reviews from other sites ✓ Tripadvisor Mexico, Central America, Canada, Europe, Asia, and the Pacific. Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✓

To update or modify this information, email [email protected] Guest Satisfaction16 Surveys: Best Practices BudgetPlaces

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department URL: www.budgetplaces.com/ Overall city ranking ✗ Type: Online Travel Agency Other city rankings ✗ Owned by: EnGrande S.L.

Reviews About Review Languages 26 Including English, Spanish, German, French, italian, Portuguese, Catalan, Chinese, Dutch, Russian, Chinese Basic, reliable, affordable accommodation with easy access to the essential Booking required for review ✓ monuments and attractions. User photos ✗ Reviews from other sites ✗ Founded in 2003 in Barcelona and with over 700 city destinations and 5,000 1, 2 & 3 star Management options hotels, hostels, apartments and bed & Link to hotel website ✗ breakfasts worldwide. 25,000 monthly reservations. Management response ✗ Private response ✗ Hotelier control panel ✓ https://secure.reservations-engrande.com/BDGPL/secure- login.php? Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction17 Surveys: Best Practices CanadianHotelGuide

Scores and Rankings Global rating ✓ From 1 to 10 Recommendation ✗ Rating by department ✓ Amenities, Cleanliness, Location, Comfort, Service, Value, URL: www.canadianhotelguide.co Recommendation m Overall city ranking ✓ Type: Online Travel Agency Other city rankings ✗ Owned by: Independent

Reviews About Review Languages 1 English Canadian Hotel Guide was launched in 2002. Now is a hotel reservation agent with Booking required for review ✓ over 3,000 hotels in Canada. User photos ✗ Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction18 Surveys: Best Practices CheapCaribbean

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✓ Value, Service, Beaches & Pools, Dining Options, Room URL: www.cheapcaribbean.com/ Comfort Type: Online Travel Agency Overall city ranking ✗ Other city rankings ✗ Owned by: Cheapcaribbean.com, Inc

About Reviews Review Languages 1 English CheapCaribbean provides vacation packages and resort accommodation in the Booking required for review ✓ Caribbean and Mexico. User photos ✓ They have offices in Dallas, Phoenix and Reviews from other sites ✗ Philadelphia and 11 years expertise as Online Travel Agency attending the Management options demands of more than 1,000,000 users Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction19 Surveys: Best Practices ChinaHighlights

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✓ Location, Service, Room Comfort, Breakfast/Meals, Cleanliness URL: www.chinahighlights.com/ Overall city ranking ✗ Type: Online Travel Agency Other city rankings ✗ Owned by: CITS Guilin

Reviews About Review Languages 1 English + German, French, Spanish and Japanese in 4 more sites: www.chinarundreisen.com, www.voyageschine.com, Online tour operator in China since 1998 www.viaje-a-china.com, www.arachina.com providing Private Small Group Tour packages to all parts of China for individuals, families Booking required for review ✗ and groups User photos ✗ Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction20 Surveys: Best Practices Ciao!

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✓ Rating by department ✓ Cleanliness, Comfort, Service, Facilities, Value for Money URL: www.ciao.com Overall city ranking ✗ Type: Aggregator Other city rankings ✗ Owned by: Ciao GmbH

Reviews About Review Languages 7 English, Spanish, German, French, Italian, Dutch, Swedish Ciao is an online community that enables Booking required for review ✗ users to publish reviews a large range of products and services, while also showing User photos ✗ prices and linking to offers for these Reviews from other sites ✗ products. Users can earn money for writing reviews depending on the category and the Management options usefulness of a review as rated by other users. Link to hotel website ✗ Management response ✓ Ciao differs from other hotel review sites in that reviews are typically a lot more Private response ✓ detailed and longer than on most other Hotelier control panel ✗ sites. A large percentage of reviews receive comments from other users. Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction21 Surveys: Best Practices Citysearch

Scores and Rankings Global rating ✓ From 0% to100% Recommendation ✓ Rating by department ✓ Automatic extraction and rating of the most used subjects as URL: www.citysearch.com Ambiance, Drinks, Food Quality, Menu Variety, Overall Service, Type: Aggregator Value, Wait Time… Overall city ranking ✗ Owned by: Independent Other city rankings ✗ About

Reviews Citysearch is a virtual guide with more than Review Languages 1 English 75,000 recommended locations, comments and expert advice from local businesses Booking required for review ✗ troughout the United States. Citysearch User photos ✓ allows hotels to manage their listing for free. The site focuses on a member’s local Reviews from other sites ✓ Foursquare community, which makes it interesting for hotel restaurants and spas as well. Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✓ Hoteliers can “claim” their business listing for free. Claiming enables hotels to update their basic information (address, opening hours, phone number), see page stats, add a special offer for Citysearch users and integrate their Twitter and Facebook profiles. Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction22 Surveys: Best Practices Cityvox

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✓ Hospitality/Service, Decor/Atmosphere, Quality/Price URL: www.cityvox.fr/ Overall city ranking ✗ Type: Aggregator, Other city rankings ✗ Community Owned by: Cityvox SAS Reviews About Review Languages 3 English, French, Spanish Based and focused in France, not just Booking required for review ✗ working with hotels but restaurants, theatres, nightlife, art and culture, music… User photos ✗

Reviews from other sites ✗ Bigger relevance to the following cities: Paris, Marseille, Lyon, Nice, Nantes, Management options Toulouse, Strasbourg, Montpelier, Bordeaux, Lille, Grenoble and Aix-en- Link to hotel website ✗ Provence Management response ✓ Anybody can comment on a review. This can be used to write a management response Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction23 Surveys: Best Practices CityzenBooking

Scores and Rankings Global rating ✓ From 1 to 10 Recommendation ✓ Rating by department ✓ Geographical location, Quality of reception, Cleanliness, Size of URL: www.cityzenbooking.com/ the apartments, Soundproofed apartments, Apartment facilities, Type: Online Travel Agency Benefits, General quality, Value for money Overall city ranking ✗ Owned by: Independent Other city rankings ✗ About

Reviews Online travel agency dedicated to serviced Review Languages 6 English, Spanish, Italian, French, German, Chinese apartments renting. The company manages over 1200 apartments in 22 countries since Booking required for review ✓ 2009. Its main market is Europe but also User photos ✗ provides apartments in Africa, Asia and Oceania. Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Reviews are just rates, no text Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction24 Surveys: Best Practices Concierge.com

Scores and Rankings Global rating ✓ From 0% to100% Recommendation ✗ Rating by department ✓ Design, Food, Location, Rooms, Service URL: www.concierge.com Overall city ranking ✗ Type: Informational Other city rankings ✗ Owned by: Condé Nast

Reviews About Review Languages 1 English Concierge.com includes almost 10,000 Booking required for review ✗ pictures and 200 original travel guides to top destinations around the world to give User photos ✗ users advice about hotels, destinations, Reviews from other sites ✗ landmarks and other insights for planning the perfect trip Management options Link to hotel website ✓ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction25 Surveys: Best Practices Ctrip.com

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✓ Location, Facilities, Service, Cleanliness URL: www.ctrip.com/ Overall city ranking ✗ Type: Online Travel Other city rankings ✗ Agency Owned by: Ctrip (NASDAQ: Reviews CTRP) About Review Languages 8 English, Spanish, French, German, Russian Chinese, Japanese, Korean Founded in 1999 and headquartered in Shanghai is one of the companies listed in Booking required for review ✓ Nasdaq with its 12,000 employees and 16 User photos ✗ offices around China. Reviews from other sites ✗ Its 39,000 hotels worldwide and 50M registered members makes it the largest Management options hotel reservation network in China. Link to hotel website ✓ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction26 Surveys: Best Practices DebbiesCaribbean

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ URL: www.debbiescaribbeanreso Rating by department ✓ Brief Comments about: Rooms, Restaurants and Bars, Beach/ Pools/Grounds, Activities on and off the Resort/Hotel rtreviews.com Overall city ranking ✗ Type: Travel Community, Other city rankings ✗ Informational Owned by: Independent Reviews About Review Languages 1 English Booking required for review ✗ Launched in 1998 and as main market Canada, is focused exclusively in User photos ✓ accommodation on the Caribbean. Reviews from other sites ✗ The aim of the website is to help to decide on where to go, where to stay, and what to Management options do along the Caribbean. Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction27 Surveys: Best Practices Despegar

Scores and Rankings Global rating ✓ From 1 to 10 Recommendation ✗ Rating by department URL: www.despegar.com/ Overall city ranking ✗ Type: Online Travel Agency Other city rankings ✗ Owned by: Despegar.com, Inc

Reviews About Review Languages 2 Spanish, Portuguese Focus on South America Booking required for review ✓ User photos ✗ Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction28 Surveys: Best Practices Destinia

Scores and Rankings Global rating ✓ From 1 to 10 Recommendation ✗ Rating by department URL: www.destinia.com Overall city ranking ✗ Type: Online Travel Agency Other city rankings ✗ Owned by: Destinia S.L.

Reviews About Review Languages 20 Including English, Spanish, German, French, italian, Portuguese, Catalan, Chinese, Arabic, Russian, Chinese More than one million customers and 180,000 hotels from all over the world. It Booking required for review ✓ includes ispecial sections, depending on the User photos ✗ type of establishment that customers are Reviews from other sites ✗ looking for: luxury, ski resorts, mountain resorts, “paradores" (state-owned inns network), apartments, spas... And last Management options minute offers. Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✓ http://hotelkey.com/www/hotel_management/? language_code=es Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction29 Surveys: Best Practices Dooyoo.co.uk

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department URL: www.dooyoo.com/ Overall city ranking ✗ Type: Community Other city rankings ✗ Owned by: Independent

Reviews About Review Languages 1 English dooyoo is a social-shopping platform which Booking required for review ✗ helps consumers make informed purchasing decisions. With a general focus User photos ✗ on product and service level (not just Reviews from other sites ✗ hospitality) has product evaluations of more than 1.5 million products. Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction30 Surveys: Best Practices Easy-Breaks

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department URL: www.easy-breaks.com/ Overall city ranking ✗ Type: Online Travel Agency Other city rankings ✗ Owned by: Crerar Hotel Group Ltd

Reviews 1 English About Review Languages Focus in the UK with hotels in the main Booking required for review ✓ cities of England, , Scotland and Wales. Also group bookings and late deals. User photos ✗ Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction31 Surveys: Best Practices EasyToBook.com

Scores and Rankings Global rating ✓ From 1 to 10 Recommendation ✗ Rating by department ✓ General Impression, Services and Facilities, Hotel Staff, Price/ URL: www.easytobook.com Quality, Cleanliness, Location Type: Online Travel Agency Overall city ranking ✗ Other city rankings ✗ Owned by: Independent

About Reviews Review Languages 9 English, Spanish, German, French, Italian, Dutch, Swedish, EasyToBook.com is an OTA that focuses Russian, Chinese exclusively on hotels. Hotels can register to Booking required for review ✓ be listed for free, payment is commission- based. User photos ✗ Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✓ http://extranet.easytobook.com Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction32 Surveys: Best Practices Ebookers

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✓ Rating by department ✓ Amenities, Room cleanliness, Hotel staff, Room comfort, URL: www.ebookers.com Location, Value Type: Online Travel Agency Overall city ranking ✗ Other city rankings ✗ Owned by: Orbitz Worldwide

About Reviews Review Languages 8 English, Spanish, German, French, Norwegian, Dutch, Swedish, Ebookers.com offers a wide range of travel Finnish (on international sites with own domains)" products including flights, hotels, rental Booking required for review ✓ Any registered user can write a review, but reviews written by cars and cruises. users who have booked through Ebookers have a “Verified Customer” seal" Ebookers has an interesting approach to User photos ✗ user verification, allowing any registered user to post a review, but showing a Reviews from other sites ✗ verification seal for users who booked through Ebookers. Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction33 Surveys: Best Practices EuroBookings

Scores and Rankings Global rating ✓ From 1 to 10 Recommendation ✓ Rating by department ✓ Geographical location, Quality of reception, Cleanliness of the URL: www.eurobookings.co hotel, Size of rooms,Room sound insulation, Breakfast, Services m/ available, ✓ ✓ eneral quality, Value for money Type: Online Travel Agency Overall city ranking ✗ Owned by: Independent Other city rankings ✗

About Reviews Founded in 2001 and with 90 employees. Review Languages 22 Including English, Spanish, German, French, italian, Europe focus but over 160,000 hotels Portuguese, Catalan, Chinese, Greek, Russian, Chinese worldwide Booking required for review ✓ User photos ✗ Reviews from other sites ✗

Management options Link to hotel website ✓ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction34 Surveys: Best Practices Expedia

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✓ Rating by department ✓ Hotel Service, Hotel Condition, Room Cleanliness, Room URL: www.expedia.com Comfort, Location, Neighborhood Type: Online Travel Agency Overall city ranking ✗ Other city rankings ✗ Owned by: Expedia Inc.

About Reviews Review Languages 16 English, German, Spanish, French, Italian, Danish, Dutch, Expedia is one of the largest OTAs in the Norweigian, Polish, Portuguese, Swedish, Chinese Thai, world and offers vacation packages, hotels, Japanese, Korean, indonesian flights cruises, rental cars and more. Booking required for review ✓ Hotels can sign up for Expedia’s partner User photos ✗ program, which allows them to manage their Reviews from other sites ✓ Shows Tripadvisor rewviews and average rating btween them hotel on Expedia, Hotels.com and Venere. and their own

Management options Link to hotel website ✗ Management response ✓ Private response ✗ Hotelier control panel ✓ http://www.tripadvisor.com/Owners Flag/report review ✓

To update or modify this information, email [email protected] Guest Satisfaction35 Surveys: Best Practices FastBooking

Scores and Rankings Global rating ✓ From 1 to 10 Recommendation ✓ Recommendation only shown as aggregate (“Recommendation rate”)" URL: www.fastbooking.com Rating by department ✓ Geographical location, Quality of reception, Cleanliness of the hotel, Size of rooms, Room sound insulation, Brreakfast, Services Type: Aggregator available, General quality, Value for money Owned by: Independent ✗ Overall city ranking Other city rankings ✗ About

Reviews FastBooking offers a booking engine for hotel websites, and runs FastBooking.com, where Review Languages 5 English, Spanish, French, German, Italian internet users can book rooms at FastBooking’s client hotels. Booking required for review ✓

User photos ✗ Unlike most other websites in this area, FastBooking links to the hotels’ websites for Reviews from other sites ✗ no additional charge (hotels have to be FastBooking clients) Management options Link to hotel website ✓ Management response ✗ Private response ✗ Hotelier control panel ✓ http://www.fastbooking.net/en/ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction36 Surveys: Best Practices Fodors

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✓ Room, Decor, Service, Value URL: www.fodors.com/ Overall city ranking ✗ Type: Community Other city rankings ✗ Owned by: Random House, Inc.

Reviews About Review Languages 1 English It provides the insights and tools you need Booking required for review ✗ to do the best choice when planning a trip. Destinations around the world User photos ✗ Reviews from other sites ✓ Tripadvisor

Management options Link to hotel website ✓ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction37 Surveys: Best Practices Fossick

Scores and Rankings Global rating ✓ From 0% to100% Recommendation ✓ Recommendation is split into two parts: “Recommended or not recommended” and which type of travel the hotel is recommended URL: www.fossick.com/ for: Adventure, Airport, Beach, Budget travelers, Business travellers, Families... Type: Travel community Rating by department ✓ Location, Service/Staff, Cleanliness, Room, Bathroom, Value for money Owned by: Independent

✗ Overall city ranking About Other city rankings ✗ Focus in women and with travel info about Reviews cities along Australia, New Zealand and South Pacific Review Languages 1 English Booking required for review ✗ User photos ✗ Reviews from other sites ✗

Management options Link to hotel website ✓ Management response ✗ Private response ✗ Hotelier control panel ✓ http://www.fossick.com/user/new Flag/report review ✓

To update or modify this information, email [email protected] Guest Satisfaction38 Surveys: Best Practices Global Hotel Review

Scores and Rankings Global rating ✓ From 1 to 10 Recommendation ✗ Rating by department ✓ Cleanliness, Facilities, Service, Location, Pricing URL: www.globalhotelreview.co m Overall city ranking ✓ Type: Travel Community Other city rankings ✓ Owned by: Independent Reviews About Review Languages 1 English Global Hotel Review is an independent hotel Booking required for review ✗ review site. It lists over 130,000 hotels worldwide. User photos ✗

Reviews from other sites ✗ The site allows hotels to be taken off their listing or to block the review function, Management options distinguishing it from other travel portals. Link to hotel website ✓ Management response ✓ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction39 Surveys: Best Practices Google Hotel Finder

Scores and Rankings Global rating ✓ From 0 to 30 Recommendation ✓ Rating by department ✓ Quality, Facilities, Service, Atmenosphere, Appeal, Food and URL: www.google.com/hotels Décor. Ratings under Poor-Fair, Good, Very Good and Excellent Type: Aggregator Overall city ranking ✗ Other city rankings ✗ Owned by: Google Inc.

About Reviews Review Languages 57 Including all languages used in Google+ It allows to compare hotels worldwide trhough Google and book using other OTAs Booking required for review ✗ via site redirection. Powerful tool that uses User photos ✓ Google Maps to improve the decision process adding info regarding neighborhood Reviews from other sites ✓ and surrounding areas.

Management options Link to hotel website ✓ Management response ✗ Private response ✗ Hotelier control panel ✓ http://www.google.com/local/add Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction40 Surveys: Best Practices Holiday-Truth

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✓ Rating by department ✓ Rating is split into two parts: Accommodation (Including URL: www.holidaytruths.co.uk/ Cleanliness, Entertainment, Food, Service, Location) and Resort Type: Travel Community (including Beaches, Night Life, Eating Out) Overall city ranking ✗ Owned by: Webdibular Ltd Other city rankings ✗ About

Reviews Largest independent UK based travel Review Languages 1 English community. It offers travel reviews of destinations around the world. Booking required for review ✗ User photos ✗ Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction41 Surveys: Best Practices HolidayCheck

Scores and Rankings Global rating ✓ From 1 to 6 Recommendation ✓ Rating by department ✓ Hotel, Location, Room, Gastronomy, Service, Sport & URL: www.holidaycheck.co Entertainment m Overall city ranking ✗ Type: Aggregator Other city rankings ✗ Owned by: Holidaycheck AG

Reviews About Review Languages 10 English, Spanish, German, French, Italian, Polish, Russian, HolidayCheck is a travel portal that is Dutch, Czech and Chinese particularly important for the German market. Booking required for review ✗ It offers hoteliers a management portal where User photos ✓ they can not only respond to reviews, but also Reviews from other sites ✗ manage their listing and see detailed statistics for their hotel on HolidayCheck.

Management options Link to hotel website ✗ Management response ✓ Private response ✗ Hotelier control panel ✓ https://secure.holidaycheck.com/access_login? action=register&entityType=hotel Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction42 Surveys: Best Practices HolidayCity

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✓ Recommendation is split into two parts: “Recommended, not recommended or Neutral” and Suitable for: Leisure, Business, URL: www.holidaycity.com/ Couples, Singles, Families… Rating by department ✓ Rating is split into two parts: Hotel (Facilities, Ambience, Type: Online Travel Agency Service, Location, Value for Money) and Room (Bed, Cleanliness, Room Size, Amenities) Owned by: Independent

✗ Overall city ranking About Other city rankings ✗ Holiday City is an online travel agency Reviews which curently offers 20,000 hotels in over 800 destinations around the world. They Review Languages 1 English already served thousands of clients since 1998. Booking required for review ✓ User photos ✗ Reviews from other sites ✓ Tripadvisor

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction43 Surveys: Best Practices HolidayExtras.co.uk

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✓ Rating by department URL: www.holidayextras.co.uk/ Overall city ranking ✗ Type: Online Travel Agency Other city rankings ✗ Owned by: Holiday Extras Ltd

Reviews About Review Languages 1 English Core business: UK market, airport facilities Booking required for review ✓ including parkings, hotels, lounges and holiday insurance. User photos ✗

Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction44 Surveys: Best Practices Holiday Insider

Scores and Rankings Global rating ✓ From 1 to 5 and 0% to 100% Recommendation ✗ Rating by department ✓ Value, Breakfast, Location, Cleanliness, Room, Comfort, URL: http:// Amenities, Friendliness, Food, Services de.holidayinsider.com/ Overall city ranking ✗ Type: Online Travel Agency Other city rankings ✗ Owned by: HolidayInsider AG

Reviews About Review Languages 1 German German speaking provider that offers accommodation alon , and Booking required for review ✓ as main business but also added User photos ✓ recently Europe with around 83,000 properties. Reviews from other sites ✗ It includes different kinds of accommodation Management options such as hotels, bungalow, appartments and other rentals. Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✓ http://de.holidayinsider.com/staticcontent/gastgeber2/ gastgeberanmeldung Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction45 Surveys: Best Practices Holidays Uncovered

Scores and Rankings Global rating ✓ From 1 to 6 Recommendation ✓ Recommendation is split into two parts: “Recommend to a friend or not, and which type of travel the hotel is best for: Families with URL: www.holidays- infants, Families with young kids, Families with teenagers, Young uncovered.co.uk couple, Mature Couple or Party animals Type: Community Rating by department ✓ Rating is split into two parts: Hotel (Cleanliness, Food, Hotel Entertainment, Hotel Service, Kids Facilities, Location, Room Owned by: Comfort, Value) and Resort (Beaches, Cost of Food&Drink, Eating TUI UK Limited

Out, Nightlife, Things to See&Do) About Overall city ranking ✓ Holidays Uncovered is a well known travel Other city rankings ✗ community in the UK and part of the TUI group. Reviews Aside from hotel reviews, it also features Review Languages 1 English destination (“resort”) reviews and tips on what Booking required for review ✗ An email address is required to do for each destination. When a user reviews a hotel, the form asks them to review User photos ✓ the destination as well, which can give hotels Reviews from other sites ✗ additional insights.

Management options Link to hotel website ✗ Management response ✓ Anybody can comment on a review. This can be used to write a management response Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction46 Surveys: Best Practices HolidayTest.de

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✓ Rating by department ✓ Hotel, Rooms, Service, Food, Recommendation, Location, URL: www.holidaytest.de/ Sports & Entertainment Type: Online Travel Agency Overall city ranking ✗ Other city rankings ✗ Owned by: Unister

About Reviews Review Languages 1 German Established in Germany, offers hotel bookings, last minute travel, vacation Booking required for review ✗ packages, cruises, flights car rentals… User photos ✓ Reviews from other sites ✓ Reviews taken from Reisen.de (same company group)

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✓ http://ultranet.hotelreservation.com/ultnet/user/register Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction47 Surveys: Best Practices Holiday Watchdog

Scores and Rankings Global rating ✓ From 1 to 10 Recommendation ✗ Rating by department ✓ Beach, Cleanliness, Food, Location, Pool, Room, Service , URL: www.holidaywatchdog.co Value m Overall city ranking ✗ Type: Aggregator and Other city rankings ✗ Community Owned by: TripAdvisor Ltd Reviews Review Languages 1 English About Booking required for review ✓ Holiday Watchdog is a UK travel information web site where users can post reviews and User photos ✓ upload photos. Reviews from other sites ✓ Tripadvisor Users cannot book hotels within Holiday Watchdog, but the site links to offers from Management options other OTAs including Booking.com, Expedia, Link to hotel website ✗ HRS and more.

Management response ✓ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction48 Surveys: Best Practices Hostel Bookers

Scores and Rankings Global rating ✓ From 0% to100% Recommendation ✓ Rating by department ✓ Atmosphere, Staff, Facilities, Safety, Location, Cleanliness, URL: www.hostelbookers.com/ Value Type: Online Travel Agency Overall city ranking ✗ Other city rankings ✗ Owned by: HostelBookers.com Ltd

About Reviews Review Languages 11 English, German, Spanish, French, Italian, Danish, Dutch, Focus on budget hotels and hostels in the Norweigian, Polish, Portuguese, Swedish main cities all around the world Booking required for review ✓ User photos ✗ Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✓ https://secure.hostelbookers.com/join/ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction49 Surveys: Best Practices HostelWorld

Scores and Rankings Global rating ✓ From 0% to100% Recommendation ✗ Rating by department ✓ Character, Security, Location, Staff, Atmosphere, Cleanliness URL: www.hostelworld.com/ Overall city ranking ✗ Type: Online Travel Agency Other city rankings ✗ Owned by: Hostelworld.com Limited

Reviews About Review Languages 25 Including English, Spanish, German, French, Italian, Norweigian, Portuguese, Czech, Danish, Swedish, Chinese, Focus on budget hotels and hostels in the Korean, Catalan main cities all around the world Booking required for review ✓ User photos ✗ Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✓ https://vsecure.hostelworld.com/hostelsignup/stage1 Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction50 Surveys: Best Practices Hostelz

Scores and Rankings Global rating ✓ From 1 to 9 shown as average score of all users. On individual reviews from 1 to 5 Recommendation ✗ URL: www.hostelz.com/ Rating by department ✗ Just for other review sites, rating: Overall, Cleanliness, Staff, Location, Fun, Atmosphere, Security Type: Aggregator ✗ Overall city ranking Owned by: Independent Other city rankings ✗ About Reviews Focus on budget hotels and hostels in the Review Languages 6 English, Spanish, German, French, Italian, Japanese main cities all around the world Booking required for review ✗ User photos ✗ Reviews from other sites ✓ Hostelbookers, Hostelworld, Hostels.com, HostelClub

Management options Link to hotel website ✓ Management response ✗ Private response ✗ Hotelier control panel ✓ http://www.hostelz.com/submitListing.php Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction51 Surveys: Best Practices Hotel.de

Scores and Rankings Global rating ✓ From 1 to 10 Recommendation ✓ Recommendation rate is shown as average only, not for individual reviews URL: www.hotel.de/ Rating by department ✓ Quality of room, Noise levels in the room, Cleanliness, Fitness / Spa, Value for money, Breakfast/gastronomy, Friendliness and Type: Online Travel Agency competence of the hotel staff Owned by: hotel.de AG Overall city ranking ✗ Other city rankings ✗ About

Hotel.de (also operating under hotel.info Reviews internationally) is a major OTA for the Review Languages 37 Including English, Spanish, German, French, italian, European and especially the German Portuguese, Catalan, Chinese, Russian, Thai market. Booking required for review ✓ Aside from enabling private customers to User photos ✗ book hotels, it also focuses on business Reviews from other sites ✗ travelers with corporate discounts and a tool for meeting planners that allows them to search for hotels with meeting rooms. Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✓ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction52 Surveys: Best Practices HotelClub

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✓ Amenities, Room cleanliness, Hotel staff, Room comfort, URL: www.hotelclub.com/ Location, Value Type: Online Travel Agency Overall city ranking ✗ Other city rankings ✗ Owned by: Orbitz Worldwide Inc. About Reviews Review Languages 14 English, French, German, Italian, Japanese, Korean, HotelClub is a website specialized in hotel Portuguese, Spanish, Swedish, Polish, Thai, Russian, Dutch and bookings, owned by Orbitz. Their Chinese (Simplified & Traditional), membership program allows members to earn points, similar to a loyalty program of Booking required for review ✓ hotel chains. User photos ✗ Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✓ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction53 Surveys: Best Practices Hoteliers

Scores and Rankings Global rating ✓ From 1 to 10 Recommendation ✓ Rating by department ✓ Service / staff, Comfort, Location, Value for money, Hygiene URL: www.hoteliers.com/ Overall city ranking ✗ Type: Online Travel Agency Other city rankings ✗ Owned by: Independent

Reviews About Review Languages 6 English, Spanish, German, French, Italian, Dutch It offers hotel bookings and has influence in Booking required for review ✓ central Europe which includes Netherlands, Belgium, Germany, France, Italy, User photos ✗ Luxembourg, Austria, Switzerland, UK, Reviews from other sites ✗ Croatia, Curaçao, , Latvia

Management options Link to hotel website ✓ Management response ✗ Private response ✗ Hotelier control panel ✓ http://www.hoteliers.com/en/products/ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction54 Surveys: Best Practices Hotelkamerveiling

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department URL: www.hotelkamerveiling.nl/ Overall city ranking ✗ Type: Online Travel Agency Other city rankings ✗ Owned by: Independent

Reviews About Review Languages 1 Dutch Hotel Kamer Veiling is a dutch OTA started Booking required for review ✓ in 2008 with 531 hotels in the Netherlands and some more in the main cities of the User photos ✗ world Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✓ http://www.hotelkamerveiling.nl/inschrijven-hotel.html Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction55 Surveys: Best Practices HotelKatalog24

Scores and Rankings Global rating ✓ From 1 to 6 Recommendation ✓ Rating by department ✓ Resort, Rooms, Service, Location, Food&Drink, URL: www.hotelkatalog24.de/ Sports&Entertainment, Beach, Pool, Family-friendly, Ski, Wellness, Type: Online Travel Agency Cultural attractions of the region, Local infrastructure activities (quality, offer) Owned by: Independent Overall city ranking ✗ Other city rankings ✗ About

OTA founded in 2003 with more than Reviews 100,000 hotels and vacation packages Review Languages 1 German worldwide. Booking required for review ✗ User photos ✗ Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction56 Surveys: Best Practices Hotelopia

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✓ Room, Facilities, Cleanliness, Quality of the food, Staff URL: www.hotelopia.com professionalism, Check-in procedure, Value for money (shown as Type: Online Travel Agency averages only) Overall city ranking ✗ Owned by: TUI Travel PLC Other city rankings ✗ About

Reviews Hotelopia is an OTA specialized in hotels, Review Languages 14 English, Spanish, German, French, Italian, Dutch, Catalan, listing over 35,000 hotels worldwide. Portuguese, Russian, Danish, Swedish, Greek, Norweigian, Polish Booking required for review ✓ User photos ✗ Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✓ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction57 Surveys: Best Practices Hotels.com

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✓ Rating by department ✗ URL: www.hotels.com Overall city ranking ✗ Type: Online Travel Agency Other city rankings ✗ Owned by: Expedia Inc.

Reviews About Review Languages 34 Including English, Spanish, German, French, Italian, Portuguese, Catalan, Chinese, Dutch and Russian Hotels.com is a leading OTA specializing in hotel reservations. Booking required for review ✓

User photos ✗ Hoteliers can manage their icelesence on Reviews from other sites ✓ Tripadvisor Hotels.com and the reviews they receive through the Expedia Partner Central.

Management options Link to hotel website ✗ Management response ✓ Private response ✗ Hotelier control panel ✓ https://expediapartnercentral.com/ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction58 Surveys: Best Practices Hotels.nl

Scores and Rankings Global rating ✓ From 1 to 10 Recommendation ✓ Rating by department ✗ www.hotels.nl/ Overall city ranking ✗ Type: Online Travel Agency Other city rankings ✗ Owned by: Independent

Reviews About Review Languages 8 English, German, Spanish, French, Italian, Dutch, Portuguese, Swedish Hotels.nl strives to help you as best we can with your choice, and in booking a hotel in Booking required for review ✓ the Netherlands and Belgium. User photos ✗ Reviews from other sites ✗ More than 1,000,000 visitors per month, 1831 affiliated hotels and 48 employees.

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction59 Surveys: Best Practices Hotels Combined

Scores and Rankings Global rating ✓ From 1 to 5, shown as average only Recommendation ✗ Rating by department ✓ Cleanliness, Dining, Facilities, Location, Rooms, Service. URL: www.hotelescombined.com Shown as average only Type: Aggregator Overall city ranking ✗ Other city rankings ✗ Owned by: Hotels Combined Pty Ltd

About Reviews Review Languages 27 Includes English, Spanish, German, French, Italian, Hotels Combined is an aggregator that allows Portuguese, Russian, Chinese users to search for hotel offers and compare Booking required for review ✗ Users can write a review of any hotel. However, the siteʼs main prices from different providers. review feature is its “Verified Reviews” system that aggregates review scores from other sites that require booking. Reviews are also shown in an aggregated User photos ✗ way. An average score is displayed alongside a summary of what people write about for a ✓ Shows average score and summary of review data from over 30 Reviews from other sites given hotel. The site links to online reviews of partnering sites their partner providers and shows reviews from their own users. Management options Link to hotel website ✓ Management response ✗ Private response ✗ Hotelier control panel ✓ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction60 Surveys: Best Practices HotelSearch

Scores and Rankings Global rating ✓ From 1 to 10. Be careful, average score is based on the last 40 of x reviews Recommendation ✓ URL: www.hotelsearch.com Rating by department ✓ Cleanliness, Location, Common facilities and services, Staff, Quietness, Room, Value for money Type: Online Travel Agency ✗ Overall city ranking Owned by: Mirai España, S.L. Other city rankings ✗ About Reviews HotelSearch is a Spanish online travel Review Languages 5 English, Spanish, German, French, Chinese agency that specializes in hotels in , France, Italy and Andorra. Booking required for review ✗ User photos ✓ Reviews from other sites ✗

Management options Link to hotel website ✓ Management response ✓ Private response ✗ Hotelier control panel ✓ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction61 Surveys: Best Practices HotelSpecials.nl

Scores and Rankings Global rating ✓ From 1 to 10 Recommendation ✗ Rating by department ✓ Room (Comfort and Cleanliness), Food and Drink (Breakfast URL: www.hotelspecials.nl/ and dinner price and quality), Friendliness (Staff and Hotel Type: Online Travel Agency atmosphere), Hotel (Value and Location) Overall city ranking ✗ Owned by: Independent Other city rankings ✗ About

Reviews Hotel Specials is an Online Travel Agency in Review Languages 1 Dutch the Netherlands that focuses on hotels in the Netherlands, Belgium, Luxemburg, Germany Booking required for review ✓ and France. The site lists over 3,000 hotels. User photos ✓ Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✓

To update or modify this information, email [email protected] Guest Satisfaction62 Surveys: Best Practices HotelTravel

Scores and Rankings Global rating ✓ From 0% to100% Recommendation ✗ Rating by department ✓ Standard of Room, Hotel Facilities, Quality of food, Service, URL: www.hoteltravel.com/ Location, Value for Money Type: Online Travel Agency Overall city ranking ✗ Other city rankings ✗ Owned by: MakeMyTrip Limited

About Reviews Review Languages 9 English, German, French, Spanish, Italian Russian, Japanese, Global network includes more than 85,000 Chinese, Korean, Thai hotels worldwide with a strong focus on Booking required for review ✓ Asia’s most popular destinations.

User photos ✗ The company is owned by MakeMyTrip Reviews from other sites ✗ Limited (NASDAQ:MMYT), India’s biggest travel site and the largest ecommerce business in the country. Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✓ https://www.hoteltravel.com/drms/registration_form.aspx Flag/report review ✓

To update or modify this information, email [email protected] Guest Satisfaction63 Surveys: Best Practices Hotwire

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✓ Overall satisfaction, Condition of hotel, Quality of service, Room URL: www.hotwire.com/ comfort, Room cleanliness, Location of hotel, Type: Online Travel Agency Overall city ranking ✗ Other city rankings ✗ Owned by: Expedia, Inc.

About Reviews Review Languages 4 English, Swedish, Norweigian, Danish Founded in 2000 with hotels worldwide as owned by Expedia. Booking required for review ✓ User photos ✗ Reviews from other sites ✓ Tripadvisor

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction64 Surveys: Best Practices Hros.net

Scores and Rankings Global rating ✓ From 1 to 5 for overal reviews, from 1 to 10 for individual reviews Recommendation ✓ URL: www.hros.net Rating by department ✓ Personal,Meal, Price/Quality, Services, Rooms, Location Type: Online Travel Agency Overall city ranking 30 Including English, Spanish, German, French, Italian, Dutch, Swedish, Latvian, Russian Owned by: Independent Other city rankings ✗ About

Reviews 220,000+ hotels worldwide Review Languages

Booking required for review ✗ User photos ✗ Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction65 Surveys: Best Practices HRS

Scores and Rankings Global rating ✓ From 1 to 10 (Scores taken by the last 2 years) Recommendation ✓ Rating by department ✓ How warmly were you welcomed, How willing were staff to help, URL: www.hrs.com Room facilities, Cleanliness,Wellness area, Restaurant quality, Type: Online Travel Agency Package amenities, if reserved, Size of room, Hotel facilities, Sanitary equipment, The quality of breakfast, Value for money Owned by: Robert Ragge GmbH Overall city ranking ✗ Other city rankings ✗ About

HRS is an OTA specializing in hotels. It is Reviews known for giving customers a price Review Languages 30 Including English, Spanish, German, French, Italian, Dutch, guarantee of being less expensive than Catalan, Portuguese, Russian, Chinese any other site with same booking Booking required for review ✓ conditions.

User photos ✓ Review ratings are shown in aggregated Reviews from other sites ✗ numbers, giving travelers an idea of the average guest rating of a hotel. Management options Link to hotel website ✗ Management response ✓ Private response ✗ Hotelier control panel ✓ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction66 Surveys: Best Practices IgoUgo

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✗ URL: www.igougo.com Overall city ranking ✓ Type: Community and Other city rankings ✗ Aggregator Owned by: Travelocity.com LP. Reviews About Review Languages 1 English IgoUgo is a travel community that allows Booking required for review ✗ their over 500,000 members to post reviews and photos of destinations, hotels and User photos ✓ attractions. The site is highly focused on its Reviews from other sites ✓ Travelocity community, showcasing members and giving out writing awards. Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✓

To update or modify this information, email [email protected] Guest Satisfaction67 Surveys: Best Practices Insider Pages

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✓ Personal,Meal, Price/Quality, Services, Rooms, Location URL: www.insiderpages.com/ Overall city ranking ✗ Type: Online Travel Agency Other city rankings ✗ Owned by: CityGrid Media

Reviews About Review Languages 1 English Insider Pages is an US community focused Booking required for review ✗ on local businesses. Users can search and review business in many categories, User photos ✗ including restaurants, nightlife, hotels and Reviews from other sites ✓ Citysearch more across de US.

Management options Link to hotel website ✓ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✓

To update or modify this information, email [email protected] Guest Satisfaction68 Surveys: Best Practices Jalan

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✓ Room, Bath, Breakfast, Dinner, Service, Cleanliness URL: www.jalan.net/ Overall city ranking ✗ Type: Online Travel Other city rankings ✗ Agency Owned by: Recruit Group Reviews About Review Languages 2 Japanese, English Local OTA with influence along Japan Booking required for review ✓ User photos ✗ Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✓ Private response ✓ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction69 Surveys: Best Practices Kayak

Scores and Rankings Global rating ✓ From 1 to 5 as following: Horrible, Mediocre, Okay, Good, Excellent Recommendation ✗ URL: www.kayak.com/ Rating by department Type: Online Travel Agency Overall city ranking ✗ Other city rankings ✗ Owned by: Priceline

About Reviews Review Languages 12 English, Spanish, German, French, Italian, Portuguese, Danish, Easily compare hundreds of travel sites at Finnish, Russian, Swedish, Norweigian, Polish once on a worldwide level. Booking required for review ✗ User photos ✗ Reviews from other sites ✓ Tripadvisor, Travelocity, IgoUgo, EasyToBook, Lastminute.com, Hotel.info

Management options Link to hotel website ✗ Management response ✓ Private response ✓ Hotelier control panel ✓ http://www.kayak.com/hotelowner Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction70 Surveys: Best Practices LateRooms.com

Scores and Rankings Global rating ✓ From 1 to 6 Recommendation ✓ Aggregate percentage only Rating by department ✓ Customer service, Cleanliness of accommodation, Quality of URL: www.laterooms.com room, Value for money, Quality of food, Family friendly Type: Online Travel Agency Overall city ranking ✗ Other city rankings ✗ Owned by: LateRooms Ltd

About Reviews Review Languages 5 English, Spanish, French, Italian, German LateRooms.com is a UK based OTA that focuses on hotel rooms. Booking required for review ✓ User photos ✓ Aside from enabling hoteliers to manage their listing and reservations, their extranet Reviews from other sites ✗ also has a hotelier forum where hotel professionals can exchange experiences Management options and receive advice. Link to hotel website ✗ Management response ✓ Private response ✗ Hotelier control panel ✓ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction71 Surveys: Best Practices LetsBookHotel

Scores and Rankings Global rating ✓ From 1 to 10 shown as average score of all users. On individual reviews from 1 to 5 Recommendation ✗ URL: www.letsbookhotel.com/ Rating by department ✓ Staff, Clean, Value for Money, Services, Comfort Type: Online Travel Agency Overall city ranking ✗ Other city rankings ✗ Owned by: Independent

About Reviews Review Languages 14 English, Spanish, German, French, Italian, Portuguese, Greek, From hostels, guest houses, small hotels, Finnish, Russian, Swedish, Norweigian, Polish, Chinese, Greek apartments, to five star luxury Booking required for review ✗ accommodations worldwide, both leisure and business. User photos ✗ Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✓ http://www.letsbookhotel.com/en/addhotel.aspx Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction72 Surveys: Best Practices Logitravel

Scores and Rankings Global rating ✓ From 1 to 10 Recommendation ✗ Rating by department ✓ Cleanliness, Room, Service, Facilities, Location, Breakfast, URL: www.logitravel.com/ Lunch/Dinner, Quality/Price Type: Online Travel Agency Overall city ranking ✗ Other city rankings ✗ Owned by: Logitravel S.L.

About Reviews Review Languages 5 Spanish, Portuguese, French, German, Italian Online travel agency specialized in beach hotels, cruises and vacation packages. Booking required for review ✓ User photos ✗ In 2010 it reached a turnover of 198 million euros, representing an increase of 115% Reviews from other sites ✓ Tripadvisor over 2009. With more than 42 million unique users , they managed till that date more Management options than one million and a half client vacations. Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✓ http://www.idevaffiliate.com/31627/index.php Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction73 Surveys: Best Practices LookingForBooking

Scores and Rankings Global rating ✓ From 1 to 10 Recommendation ✓ Rating by department ✓ Overall impression, Price/Quality, Hotel Room, Hospitality, URL: www.lookingforbooking.co.uk/ Breakfast, Locatie Type: Online Travel Agency Overall city ranking ✗ Other city rankings ✗ Owned by: Bencom

About Reviews Review Languages 4 English, French, Dutch, German Launched mid 2009, it can compare more than 35,000 hotels along Europe by their Booking required for review ✗ facilities, location, classification, reviews, User photos ✗ availability and price. Reviews from other sites ✓ Hotelopia, Otel.com, LateRooms, Hotels.nl

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✓ http://my.lookingforbooking.co.uk/hotels/hotels.aspx Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction74 Surveys: Best Practices Malapronta

Scores and Rankings Global rating ✓ From 1 to 10. Individual rating by Excellent, Good, Regular, Bad, Terrible Recommendation ✓ URL: www.malapronta.com.br/ Rating by department ✓ Room, Service, Value, Cleanliness, Location Type: Online Travel Agency Overall city ranking ✗ Other city rankings ✗ Owned by: TUI Travel PLC

About Reviews Review Languages 1 Portuguese Founded in 2004, is one of the main OTAs in Brasil with special fous in that country but Booking required for review ✓ also hotels in more than 100 destinations User photos ✗ around the world. Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction75 Surveys: Best Practices Monarc.ca

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✓ Room, Quality - Price, Front desk/Reception, Beaches, URL: http://monarc.ca/ Location, Bathroom, Staff/Crew, Cleanliness, Business Services, Type: Travel Comunity with Food/Restaurants redirection to OTAs Overall city ranking ✓ Owned by: Independent Other city rankings ✓ Quality vs Price, Food/Restaurants, Beaches, Families, Couples

About Reviews Canadian company restricted to Canadian Review Languages 1 English, French target as they need to certify they are Canadian. Their slogan show perfectly that Booking required for review ✓ company philosophy “Reviews by Canadian User photos ✓ travelers to Canadian Travellers”. Focus on travel packages. Reviews from other sites ✗ Core business: Departing from Canada and Management options arrival to sunny destinations along Caribbean, and Mediterranean coasts. Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction76 Surveys: Best Practices Monoplanet

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✓ Bedroom, Bathroom, Cleanliness, Food&Beverage, Facilities, URL: www.monoplanet.com/ Service, Location, Value for Money Type: Online Travel Agency Overall city ranking ✗ Other city rankings ✗ Owned by: Mono Travel Company Limited About Reviews Review Languages 3 Japanese, Chinese, Thai User-friendly tool to browse hotels and travel services in over 1,000 cities. Based in Booking required for review ✓ Thailand, its main business is Asia-Pacific User photos ✗ but also works with hotels around the world. Second area of activity, Europe. Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction77 Surveys: Best Practices Mundi

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department URL: www.mundi.com.br/ Overall city ranking ✗ Type: Online Travel Agency Other city rankings ✗ Owned by: Aggregator & Travel Community Reviews About Review Languages 1 Portuguese Brasilian hotel booking engine and travel Booking required for review ✗ community with reviews of more than 50,000 cities and a database of more than User photos ✗ 150,000 hotels around the globe, plus Reviews from other sites ✗ photos and maps.

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✓ http://www.mundi.com.br/corp/adicionar_hotel.jsp Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction78 Surveys: Best Practices MyTravelGuide

Scores and Rankings Global rating ✓ From 1 to 10. Individual rating by Excellent, Poor, Average, Poor, Terrible Recommendation ✓ URL: www.mytravelguide.com/ Rating by department ✓ Cleanliness, Staff, Location Type: Online Travel Agency Overall city ranking ✗ Other city rankings ✗ Owned by: Priceline

About Reviews Review Languages 1 English OTA started in 2000 and with bigger influence in the US but also some hotels in main cities Booking required for review ✗ around the world. User photos ✓ Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✓

To update or modify this information, email [email protected] Guest Satisfaction79 Surveys: Best Practices need it now

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✓ Would you stay here again? Rating by department ✓ Room, Customer, Service, Cleanliness, Facilities, Location URL: www.needitnow.com.au/ Overall city ranking ✗ Type: Online Travel Agency Other city rankings ✗ Owned by: Australian Online Travel Ltd Reviews About Review Languages 1 English Main markets are Australia and New Zealand Booking required for review ✗ but also presence in Dubai, Hong Kong, Honolulu, Kuala Lumpur, Las Vegas, London, User photos ✓ Nadi, New York, Paris, Phuket, Singapore Reviews from other sites ✗ and Tokyo.

Management options Link to hotel website ✗ Management response ✓ Private response ✓ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction80 Surveys: Best Practices Neckermann

Scores and Rankings Global rating ✓ From 1 to 6 Recommendation ✓ Rating by department ✓ Hotel, Location, Beach, Room, Food&Drink, Pool, Service, URL: www.neckermann-reisen.de/ Sports&Leisure, Family-Friendly Type: Online Travel Agency Overall city ranking ✗ Other city rankings ✗ Owned by: Thomas Cook / TUI Travel PLC

About Reviews Review Languages 1 German Neckermann Reisen is the second largest tour operator in Germany Booking required for review ✓ User photos ✗ Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction81 Surveys: Best Practices Nozio

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department URL: www.nozio.com/ Overall city ranking ✓ Type: Aggregator and Travel Other city rankings ✗ Community Owned by: Netplan srl Reviews About Review Languages Italian company funded in 2006, has hotels in Booking required for review ✗ Italy, France, the UK, Spain, Russia, , Czech Republic, and Greece. User photos ✓

Reviews from other sites ✗ The portal is enriched wit travel guides and comment written by both professional editors Management options and community members.

Link to hotel website ✓ Management response ✓ Private response ✓ Hotelier control panel ✓ http://www.nozio.biz/en/service/affiliation Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction82 Surveys: Best Practices Orbitz

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✓ Rating by department ✓ Amenities, Room cleanliness, Hotel staff, Room comfort, URL: www.orbitz.com Location, Value Type: Online Travel Agency Overall city ranking ✗ Other city rankings ✗ Owned by: Orbitz Worldwide

About Reviews Review Languages 2 English, Spanish Orbitz.com is one of the leading OTAs worldwide, especially in North America. It is ✗ Any registered user can leave a review, but reviews written by a Booking required for review part of Orbitz Worldwide, a group that owns customer who booked through Orbitz have a “Verified Customer” several consumer brands including seal and have more weight in ratings. Ebookers, HotelClub and RatesToGo User photos ✗ amongst others. Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✓ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction83 Surveys: Best Practices Otel

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department URL: www.otel.com/ Overall city ranking ✗ Type: Online Travel Agency Other city rankings ✗ Owned by: MetGlobal

Reviews About 21 Including English, Spanish, German, French, Italian, Dutch, Review Languages Established in February 2004, and with offices Catalan, Portuguese, Russian, Chinese, Arabic in Europe, the Philippines and the USA. Booking required for review ✗ Their hotels database is compounded of more User photos ✗ than 250,000 properties in 20.000 worldwide Reviews from other sites ✓ Tripadvisor destinations and 208 countries. Going further with figuers, the have helped Management options more than 4,000,000 clients with their hotel bookings. Link to hotel website ✗ Management response ✗ Top Destinations 2012: London, Paris, Rome, Venice, Barcelona, Brussels, Madrid, Prague, Private response ✗ Dublin, Amsterdam & Pisa Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction84 Surveys: Best Practices Perfect Escapes

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✓ Value URL: www.perfectescapes.com/ Overall city ranking ✗ Type: Online Travel Agency Other city rankings ✗ Owned by: Travelzoo

Reviews About Review Languages 1 English Company founded in 1998 and focused on Booking required for review ✗ luxury hotels with no less than 4 stars which usually offers to their clients VIP benefits as User photos ✗ upgrades, late check-ins and free breakfasts Reviews from other sites ✗ etc.

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✓ http://www.perfectescapes.com/ForHoteliers.aspx Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction85 Surveys: Best Practices Priceline

Scores and Rankings Global rating ✓ From 1 to 10 Recommendation ✗ Rating by department ✓ Hotel Cleanliness, Hotel Staff, Location of Hotel, Hotel Dining URL: www.priceline.com Overall city ranking ✗ Type: Online Travel Agency Other city rankings ✗ Owned by: Priceline

Reviews About Review Languages 3 English, French, German Priceline is an OTA that is mainly known for Booking required for review ✓ its “name your own price” feature that allows users to book a hotel by star category and User photos ✗ neighborhood for a low price without knowing Reviews from other sites ✗ the exact hotel. Users can also book specific hotels however. Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✓ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction86 Surveys: Best Practices Qype

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✗ URL: www.qype.com Overall city ranking ✗ Type: Travel Community Other city rankings ✗ Owned by: Robert Ragge GmbH

Reviews About Review Languages 9 English, German, French, Spanish, Portuguese, Polish, Italian, Dutch, Turkish Qype is a local reviews site with over 22 million visits per month. Members review Booking required for review ✗ not only hotels, but any local business. User photos ✓ Reviews from other sites ✗

Management options Link to hotel website ✓ Management response ✓ Private response ✓ Hotelier control panel ✓ Flag/report review ✓

To update or modify this information, email [email protected] Guest Satisfaction87 Surveys: Best Practices Rakuten Travel

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✓ Service, Location, Room, Amenities, Bath, Meal URL: http://travel.rakuten.com Overall city ranking ✗ Type: Online Travel Agency Other city rankings ✗ Owned by: Rakuten

Reviews About Review Languages 4 Japanese, Chinese, Korean, English It’s Japans largest OTA with 1.8M nights Booking required for review ✓ booked per month of its 20,000 national and 15,000 international hotels for both leisure User photos ✗ and business travellers. Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction88 Surveys: Best Practices RatesToGo

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✓ Rating by department ✓ Amenities, Room cleanliness, Hotel staff, Room comfort, URL: www.ratestogo.com Location, Value Type: Online Travel Agency Overall city ranking ✗ Other city rankings ✗ Owned by: Orbitz Worldwide

About Reviews Review Languages 14 English, French, German, Italian, Japanese, Korean, Business focus in last minute hotel bookings Portuguese, Spanish, Swedish, Polish, Thai, Russian, Dutch and with high discounte rates. Average of hotel Chinese (Simplified & Traditional), bookings per day are around 15,000 of over Booking required for review ✗ Shown as verified review if they booked through ratestogo 70,000 available in 141 countries worldwide.

User photos ✗ The company was born in 2002 as part of Reviews from other sites ✗ HotelClub, a brand owned by Orbitz Worldwide (NSYE: OWW)

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✓ http://www.ratestogo.com/HotelLogin.asp Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction89 Surveys: Best Practices Real Holiday Reports

Scores and Rankings Global rating ✓ From 1 to 4 Recommendation ✓ Rating by department ✓ Location, Accommodation, Childrens Clubs URL: www.realholidayreports.com Overall city ranking ✗ Type: Hotel Booking Advisor Other city rankings ✗ Owned by: Independent

Reviews About Review Languages 6 English, French, German, Italian, Dutch and Portuguese under their own domains in each case (.com .fr .de .it .nl and .pt) English company focussed on online hotel and appartment reviews. It includes video Booking required for review ✗ support and forums for main destinations User photos ✗ Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✓ [email protected] Private response ✓ [email protected] Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction90 Surveys: Best Practices Reisen

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✓ Rating by department ✓ Hotel, Rooms, Service, Food, Recommendation, Location, URL: www.reisen.de Sports & Entertainment Type: Online Travel Agency Overall city ranking ✗ Other city rankings ✗ Owned by: Unister

About Reviews Review Languages 1 German Established in Germany, offers hotel bookings, last minute travel, vacation Booking required for review ✗ packages, cruises, flights car rentals… User photos ✓ Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✓ http://ultranet.hotelreservation.com/ultnet/user/register Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction91 Surveys: Best Practices Review Centre

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✓ Rating by department ✓ Value For Money URL: www.reviewcentre.com Overall city ranking ✗ Type: Products & Services Other city rankings ✗ Review Community Owned by: Independent Reviews About Review Languages 1 English Online community focused in sharing product Booking required for review ✗ and service experiences for watchers to make better purchase decisions. Not just travel but User photos ✗ Electronics, Entertainment, Sport, Home, Reviews from other sites ✗ Money etc.

Management options Link to hotel website ✗ Management response ✓ Anybody can comment on a review. This can be used to write a management response Private response ✗ Hotelier control panel ✓ http://www.reviewcentre.com/ct121.html Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction92 Surveys: Best Practices Roomex

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✗ URL: www.roomex.com Overall city ranking ✗ Type: Online Travel Agency Other city rankings ✗ Owned by: Roomex Ltd

Reviews About Review Languages 1 English Half a million bookings from a database of Booking required for review ✓ over 150,000 hotels all over the world User photos ✗ Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction93 Surveys: Best Practices Roomsnet

Scores and Rankings Global rating ✓ From 0% to 100%. Individual rating by Very Poor, Poor, Average, Good, Very Good Recommendation ✗ URL: http://roomsnet.com Rating by department Type: Online Travel Agency Overall city ranking ✗ Other city rankings ✗ Owned by: Roomsnet International Limited About Reviews Review Languages 1 English More than 45,000 accommodations from all over the world including 1 - 5 luxury star Booking required for review ✓ hotels, B&B, villas and guest houses. User photos ✗ Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✓ http://roomsnet.com/joinus/ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction94 Surveys: Best Practices SimonSeeks

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✓ Rating by department ✓ Location, Bedrooms, Eating/drinking, Public areas, Leisure URL: www.simonseeks.com facilities, Service, Value for money Type: Aggregator Overall city ranking ✗ Other city rankings ✗ Owned by: Independent

About Reviews Review Languages 1 English 100 key cities and resorts around the world with reviews created by experts which ✗ No user reviews, just one review by hotel written by who thwy Booking required for review includes information about hotels, call an expert reviewer restaurants, attractions, shopping beaches, User photos ✗ nightlife, and insider tips to save you Reviews from other sites ✗ money.

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction95 Surveys: Best Practices Skoosh

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department URL: www.skoosh.es Overall city ranking ✗ Type: Online Travel Agency Other city rankings ✗ Owned by: Independent

Reviews About Review Languages 5 English, Spanish, German, French, Italian British discount OTA with worldwide Booking required for review ✗ influence. User photos ✗ Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction96 Surveys: Best Practices Splendia

Scores and Rankings Global rating ✓ From 1 to 10 Recommendation ✓ Aggregated percentage only (“recommended by 85% of our customers”) URL: www.splendia.com Rating by department ✓ Location, Public areas of the hotel, Room, Quality of service, Breakfast & restaurant Type: Online Travel Agency ✗ Overall city ranking Owned by: Splendia Limited Other city rankings ✗ About Reviews Splendia is an OTA specializing in luxury Review Languages 6 English, Spanish, German, French, Italian, Portuguese hotels. It offers a club for customers where members enjoy special privileges at some Booking required for review ✓ of the hotels. User photos ✗ Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✓ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction97 Surveys: Best Practices Superbreak

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✓ Destination, Sleep, Breakfast, Staff URL: www.superbreak.com Overall city ranking ✗ Type: Online Travel Agency Other city rankings ✗ Owned by: Holidaybreak plc

Reviews About Review Languages 1 English Superbreak specializes in short breaks in Booking required for review ✓ the UK, but also provides offers from over 5,000 hotels worldwide, ranging from 2 User photos ✗ stars to 5 stars. Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✓ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction98 Surveys: Best Practices SuperPages

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department URL: www.superpages.com Overall city ranking ✗ Type: Products & Services Other city rankings ✗ Review Community Owned by: SuperMedia LLC. Reviews About Review Languages 1 English Superpages.com is a site that provides Booking required for review ✗ information and insights about local businesses and retailers from online reviews. User photos ✗ Reviews from other sites ✗

Management options Link to hotel website ✓ Management response ✗ Private response ✗ Hotelier control panel ✓ https://www.supermedia.com/spportal/spportalFlow.do? _flowExecutionKey=_c90CB6E7F-1956-66E8-597E- B54DF11E5F83_kD2C28E4B-46CF-8F7D-A5FD-DA56561C6652 Flag/report review ✓

To update or modify this information, email [email protected] Guest Satisfaction99 Surveys: Best Practices TabletHotels

Scores and Rankings Global rating ✓ Feedback score out of 20 points, shown as average score of all users. On individual reviews, ratings are shown as “fair”, “good”, “excellent” etc." URL: www.tablethotels.com Recommendation ✗ Rating by department ✗ Type: Online Travel Agency Overall city ranking ✗ Owned by: Tablet Inc. Other city rankings ✗ About

Reviews Tablet Hotels is a travel community and Review Languages 8 English, Spanish, French, Italian, Portuguese, German, Russian, OTA that specializes in luxury hotels Japanese selected by its members. Hotels can apply Booking required for review ✓ to be listed for an application fee, but will only be listed as long as their overall rating User photos ✗ by users remains above 15 out of 20 Reviews from other sites ✗ points.

Management options Link to hotel website ✗ Management response ✓ Private response ✗ Hotelier control panel ✓ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction100 Surveys: Best Practices Thomson

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✓ Room Comfort, Location, Food, Cleanliness URL: www.thomson.co.uk Overall city ranking ✗ Type: Online Travel Agency Other city rankings ✗ Owned by: TUI Travel PLC

Reviews About Review Languages 1 English Thomson is one of the most well known Booking required for review ✗ online travel operators in the UK and a part of Tui. User photos ✓ Reviews from other sites ✓ Tripadvisor

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction101 Surveys: Best Practices Tiscover

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✓ Food arrangement, Value for money, Service/Support, Offers, URL: www.tiscover.com Amenities Type: Online Travel Agency Overall city ranking ✗ Other city rankings ✗ Owned by: Tiscover AG

About Reviews The company, headquartered in Austria offers Review Languages 7 English, German, Italian, Dutch, Hungarian, Czech, Polish accommodation along the Alps. Their portfolio Booking required for review ✓ is compounded of alpine properties usually booked for skiing and other snow sports as User photos ✗ well as for outdoor activities. Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction102 Surveys: Best Practices TopRural

Scores and Rankings Global rating ✓ From 1 to 10 shown as average score of all users. On individual reviews from 1 to 5 Recommendation ✓ URL: www.toprural.com Rating by department ✓ Cleaning, Friendliness of the owner, Surrounding area, Facilities, Price/quality ratio, Quality of sleep Type: Properties Association ✗ Overall city ranking Owned by: HomeAway, Inc. Other city rankings ✗ About Reviews Toprural’s business is offering room bookings 7 English, Spanish, German, French, Italian, Dutch, Portuguese, Review Languages in country houses. It’s main market is Spain, Catalan but has 19,045 accommodations along Booking required for review ✗ Europe, with 359,185 photos, 4,838 videos and 160,922 reviews. User photos ✓ Reviews from other sites ✗

Management options Link to hotel website ✓ Management response ✗ Private response ✗ Hotelier control panel ✓ http://www.toprural.co.uk/login.html Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction103 Surveys: Best Practices TravBuddy

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✓ Cost, Value, Location, Cleanliness, Amenities, Bed, Bathroom, URL: www.travbuddy.com Service Type: Community and Overall city ranking ✗ Aggregator Other city rankings ✗ Owned by: TravBuddy LLC

Reviews About Review Languages 1 English TravBuddy is a community for travelers. Users can post their experience, find travel buddies Booking required for review ✗ and join in discussions in TravBuddy’s User photos ✓ forums.The site also has a hotel search engine that compares prices from over 30 Reviews from other sites ✗ sites and shows reviews and photos posted by community members. Management options Link to hotel website ✗ Management response ✓ Hoteliers can use the comment function to respond to reviews Private response ✓ Hoteliers can use the private messaging function to respond privately Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction104 Surveys: Best Practices Travel-Library

Scores and Rankings Global rating ✓ From 1 to 10 Recommendation ✗ Rating by department URL: www.travel-library.com Overall city ranking ✗ Type: Travel Community & Other city rankings ✗ Aggregator (hotels.com) Owned by: TripAdvisor Ltd. Reviews About Review Languages 1 English Travel-Library is an Internet travel information Booking required for review ✗ site that provides inghts about travel destinations, hotels and vacation rentals User photos ✓ around the globe. Reviews from other sites ✓ Tripadvisor

Management options Link to hotel website ✓ Management response ✗ Private response ✗ Hotelier control panel ✓ http://www.travel-library.com/Login.html Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction105 Surveys: Best Practices Travel Guru

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✓ Room Quality, Service Quality, Dining Quality, Cleanliness URL: www.travelguru.com Overall city ranking ✗ Type: Online Travel Agency Other city rankings ✗ Owned by: Independent

Reviews About Review Languages 1 English TravelGuru is India’s leading travel website Booking required for review ✓ that offers hotel bookings across India and worldwide. User photos ✗

Reviews from other sites ✗ They handle over 150,000 hotels including 6,000 in India. From budget until luxury Management options properties along 400 cities worldwide. Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction106 Surveys: Best Practices Travelocity

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✓ Value for Money, Staff & Service, Room Quality, Cleanliness, URL: www.travelocity.com Bed Comfort Type: Online Travel Agency Overall city ranking ✗ Other city rankings ✗ Owned by: Sabre Holdings

About Reviews Review Languages 3 English. Note: Travelocityʼs network of sites spans 34 Travelocity is one of the most important international sites under different brands, with additional languages online travel agencies in the US and hosts Booking required for review ✗ over 190,000 guest reviews. User photos ✓ Reviews from other sites ✓ Tripadvisor

Management options Link to hotel website ✗ Management response ✓ Private response ✗ Hotelier control panel ✓ Flag/report review ✓

To update or modify this information, email [email protected] Guest Satisfaction107 Surveys: Best Practices TravelPod

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✗ URL: www.travelpod.com Overall city ranking ✗ Type: Travel Community Other city rankings ✗ Owned by: TripAdvisor Ltd.

Reviews About Review Languages 1 English TravelPod was launched in 1997 as the first Booking required for review ✗ travel website that enables to create blogs about travel destinations, tips and basically User photos ✓ spread knowledge by the audience. Reviews from other sites ✓ Tripadvisor

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction108 Surveys: Best Practices TravelPost

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✗ URL: www.travelpost.com Overall city ranking ✗ Type: Aggregator Other city rankings ✓ Owned by: Kayak.com

Reviews About Review Languages 1 English TravelPost is a travel community and Booking required for review ✗ aggregator, showing reviews from several other sites. User photos ✓

Reviews from other sites ✓ Several sites including IgoUgo, MyTravelGuide, Yahoo Travel, Unlike most sites, TravelPost allows hotel Citysearch, Perfect Escapes, Epinions, BedAndBreakfast.com" employees to write reviews of their hotel, and incentives may be offered to guests for Management options writing reviews. In both cases, this must be disclosed in the review. Link to hotel website ✗ Management response ✓ Private response ✗ Hotelier control panel ✓ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction109 Surveys: Best Practices TravelRepublic

Scores and Rankings Global rating ✓ From 1 to 10 Recommendation ✗ Rating by department URL: www.travelrepublic.co.uk Overall city ranking ✗ Type: Online Travel Agency Other city rankings ✗ Owned by: Independent

Reviews About Review Languages 1 English Travel Republic is a british company with Booking required for review ✓ over 2M holidaymakers booking annually and websites in UK, Ireland, Spain, Italy User photos ✗ and Germany. Its over 150,000 hotels and Reviews from other sites ✗ 400,000 customer reviews, ranks it as one of the 5 most visited OTAs in the UK. Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction110 Surveys: Best Practices TravelStay

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department URL: www.travelstay.com Overall city ranking ✗ Type: Online Travel Agency Other city rankings ✗ Owned by: Independent

Reviews About Review Languages 6 English, German, Spanish, French, Italian, Polish TravelStay was launched in 2001 and is one Booking required for review ✓ of the world's largest hotel bookings provider for London. User photos ✗ Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✓ http://www.travelstay.com/freebook.htm Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction111 Surveys: Best Practices TripAdvisor

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✓ Service, Value, Sleep Quality, Cleanliness, Location, Rooms, URL: www..com Swimming Pool, Fitness centre Type: Travel Community Overall city ranking ✓ Other city rankings ✓ Value, Family, Luxury, Business, Romantic Owned by: TripAdvisor LLC

About Reviews TripAdvisor is one of the best known Review Languages 23 Arabic, Chinese, Danish, Dutch, English, French, German, Greek, Italian, Japanese, Korean, Malay, Norwegian, Polish, review sites in the travel industry with over Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, 40 million reviews of hotels, restaurants, Tamil, Indonesian destinations and attractions.

Booking required for review ✗ TripAdvisor’s hotel rankings for each city User photos ✓ by its “Popularity Index” are a key indicator of quality and reputation for many hotels. Reviews from other sites ✗

Management options Link to hotel website ✓ Fee required Management response ✓ Private response ✓ Hotelier control panel ✓ http://www.tripadvisor.com/Owners-t2 Flag/report review ✓

To update or modify this information, email [email protected] Guest Satisfaction112 Surveys: Best Practices Triptake

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✓ Location, Rooms, Service, Value, Dining URL: www.triptake.com Overall city ranking ✓ Type: Aggregator Other city rankings ✗ Owned by: Independent

Reviews About Review Languages 1 English TripTake is a website where travelers can Booking required for review ✗ find hotel reviews and compare prices for hotels, flights and rental cars. User photos ✓ Reviews from other sites ✓ TripAdvisor, MyTravelGuide, DHR.com, Venere

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction113 Surveys: Best Practices Trivago

Scores and Rankings Global rating ✓ From 1 to 100 Recommendation ✗ Rating by department ✓ Split per cathegory of the following departments Room, Hotel URL: www.trivago.com Facilities, Food & Beverage, Location Type: Aggregator and Overall city ranking ✓ Community Other city rankings ✗ Owned by: Trivago GmbH

Reviews About Review Languages 23 English, Spanish, German, French, Italian, Portuguese, Trivago enables travelers to find and Chinese, Dutch, Japanese, Greek, Turkish, Danish, Swedish, exchange information about hotels, Polish, Finnish, Romanian, Serbian, Norwegian, Russian, Bosnian, destinations and attractions. The site receives Hungranian, Slovenian, Czech, Hungarian over 7 million visits per month and has more Booking required for review ✗ than 140,000 registered users. User photos ✓ Reviews from other sites ✓ Expedia, Booking.com, Splendia, Logitravel, Holidaycheck and other websites

Management options Link to hotel website ✓ Management response ✓ Private response ✓ Hotelier control panel ✓ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction114 Surveys: Best Practices Tui.com

Scores and Rankings Global rating ✓ From 1 to 6 Recommendation ✓ Rating by department ✓ Hotel, Beach, Food & Drink, Service, Family friendly, Activities, URL: www.tui.com/ Culture, Location, Rooms, Pool, Sport & Leisure, Wellness, Type: Online Travel Agency Infrastructure Overall city ranking ✗ Owned by: Tui Travel PLC Other city rankings ✗ About

Reviews Tui.com is the online travel agency of Tui, Review Languages 1 German (Tuiʼs network of international sites under various brand one of the major tour operators in Europe names includes additional languages) and one of the biggest tour operators in Booking required for review ✓ Germany.

User photos ✓ Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction115 Surveys: Best Practices Vakantiepanel

Scores and Rankings Global rating ✓ From 1 to 10 Recommendation ✓ Rating by department ✓ General impression, Location, Food & Beverage, Rooms, URL: www.vakantiepanel.nl Quality of Beds, Child friendliness, Service & Staff, Hygiene, Price / Type: Travel Community & Quality Review Site Overall city ranking ✗ Owned by: Independent Other city rankings ✗

About Reviews Vakantiepanel.nl is a holiday review site that Review Languages 1 Dutch provides insight for dutch about destinations airlines and hotels around the world. Booking required for review ? User photos ? Reviews from other sites ?

Management options Link to hotel website ? Management response ? Private response ? Hotelier control panel ? Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction116 Surveys: Best Practices Vakantiereiswijzer

Scores and Rankings Global rating ✓ From 1 to 10 Recommendation ✗ Rating by department ✓ Location, Service, Food, Rooms, Child Friendliness, Price/ URL: www.vakantiereiswijzer.nl Quality Type: Review Site Overall city ranking ✗ Other city rankings ✗ Owned by: Independent

About Reviews Review Languages 1 Dutch Vacantie Reis Wijzer is a dutch hotel review site with hotels in the main cities around the Booking required for review ? world and a current number of treveler ratings User photos ✓ over 739,661. It doesn’t offer direct bookings but users get redirected to Expedia. Reviews from other sites ?

Management options Link to hotel website ? Management response ? Private response ? Hotelier control panel ? Flag/report review ?

To update or modify this information, email [email protected] Guest Satisfaction117 Surveys: Best Practices Venere

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✓ Cleanliness of rooms, Quietness of rooms, Spaciousness of URL: www.venere.com rooms, Quality of service provided, Hotel surroundings Type: Online Travel Agency Overall city ranking ✗ Other city rankings ✗ Owned by: Expedia Inc.

About Reviews Review Languages 10 English, Italian, Spanish, German, French, Dutch, Norwegian, Venere is one of the most well known Italian Swedish, Chinese and Japanese online hotel reservation sites. It has more Booking required for review ✓ than 800,000 hotel reviews from registered users of Venere and from TripAdvisor. User photos ✗ Reviews from other sites ✓ Tripadvisor

Management options Link to hotel website ✗ Management response ✓ Private response ✗ Hotelier control panel ✓ Expedia Partner Central Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction118 Surveys: Best Practices Vinivi

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✓ Rating by department ✓ Price/quality, Atmosphere, Activities, Meals, Location, Room, URL: www.vinivi.com Service, Cleanliness Type: Community and Overall city ranking ✓ Aggregator Other city rankings ✗ Owned by: Vinivi Ltd

Reviews About Review Languages 2 English, French Vinivi is an independent website with reviews from travelers from all over the world. People Booking required for review ✗ can share photo albums, videos etc. Hoteliers can request that their hotel is added to the User photos ✓ listings, and can comment on reviews. Reviews from other sites ✗

Management options Link to hotel website ✓ Management response ✓ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction119 Surveys: Best Practices Virtual Tourist

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✗ URL: www.virtualtourist.com Overall city ranking ✓ Type: Aggregator Other city rankings ✗ Owned by: TripAdvisor Ltd.

Reviews About Review Languages 1 English VirtualTourist is a worldwide travel community Booking required for review ✗ where travelers and locals can share travel advice and experiences around the world. User photos ✓

Reviews from other sites ✓ Tripadvisor Members write hotel reviews and travel guides, and share advice and socialize in the Management options community forums. Link to hotel website ✗ Management response ✗ Private response ✓ If a hotelier registers as member of the community, they can use the private messaging functionality to write a private response Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction120 Surveys: Best Practices Votello

Scores and Rankings Global rating ✓ From 1 to 100 Recommendation ✓ Rating by department ✓ Hotel, Location, Rooms, Staff, Food, Leisure & Sport Facilities URL: www.votello.de Overall city ranking ✗ Type: Online Travel Agency Other city rankings ✗ Owned by: Adenion GmbH

Reviews About Review Languages 1 German Votello.de is a german OTA with hotels in Booking required for review ✗ the main cities of the world User photos ✗ Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction121 Surveys: Best Practices Weg.de

Scores and Rankings Global rating ✓ From 1 to 6 Recommendation ✓ Rating by department ✓ Hotel, Rooms, Service, Location, Food & Beverage, URL: www.weg.de Sport&Leisure, Beach, Pool, Family-friendliness Type: Online Travel Agency Overall city ranking ✗ Other city rankings ✗ Owned by: Independent

About Reviews Weg.de is a German Online Travel Agency Review Languages 1 German that predominantly offers vacation packages Booking required for review ✓ from over 70 tour operators, including a portfolio of over 80,000 hotels. User photos ✓ Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction122 Surveys: Best Practices Wotif

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✓ Location, Value, Facilities, Service, Cleanliness URL: www.wotif.com Overall city ranking ✗ Type: Online Travel Agency Other city rankings ✗ Owned by: Wotif.com Holdings Limited

Reviews About Review Languages 1 English Wotif is an Australian OTA that allows to Booking required for review ✓ easily compare hotels and flight around the world. User photos ✗

Reviews from other sites ✗ It was started in 2000 and now has a database of more than 20,000 properties in Management options 66 countries which include: hotels, motels, apartments, bed and breakfasts, Link to hotel website ✗ guesthouses, lodges, hostels, pubs, farm Management response ✗ stays and backpackers.

Private response ✗ Their traffic is around 5.3 million visits and Hotelier control panel ✓ https://supplier.wotif.com/SupplierEntry.jsp more than 260,000 bookigns per month. Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction123 Surveys: Best Practices Yahoo! Travel

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✓ Staff & Service, Room Quality, Bed Comfort, Cleanliness, Value URL: www.travel.yahoo.com for Money, Activities, Location, Security & Safety, Fitness Facility, Type: Aggregator Meeting Rooms, Business Center, Kid Friendliness, Disability Friendly Owned by: Yahoo! Inc. Overall city ranking ✗ Other city rankings ✗ About

Yahoo Travel is Yahoo’s travel aggregator and Reviews community. Members can create trip plans Review Languages 3 English, French, German and keep travel journals, review hotels and attractions, and book travel arrangements. Booking required for review ✗ User photos ✗ Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✓

To update or modify this information, email [email protected] Guest Satisfaction124 Surveys: Best Practices Yelp

Scores and Rankings Global rating ✓ From 1 to 5 Recommendation ✗ Rating by department ✗ URL: www.yelp.com Overall city ranking ✓ Type: Community Other city rankings ✓ Owned by: Independent

Reviews About Review Languages 9 English, French, Spanish, German, Italian, Norwegian, Finnish, Danish and Dutch Yelp is a community focused on local Booking required for review ✗ businesses. Users can search and review business in many categories, including User photos ✓ restaurants, nightlife, hotels and more. Reviews from other sites ✗ Businesses can sign up to manage their listing, share information about their Management options establishment and respond to user Link to hotel website ✓ reviews. Management response ✓ Private response ✓ Hotelier control panel ✓ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction125 Surveys: Best Practices ZoomAndGo

Scores and Rankings Global rating ✓ From 1 to 10 Recommendation ✓ Rating by department ✓ Staff Service, Value, Rooms, Food & Dining, Recreation, URL: www.zoomandgo.com Business, Children, Safe, Check-in, Check-out, Attractions Type: Travel Community Overall city ranking ✗ Other city rankings ✗ Owned by: Independent

About Reviews Review Languages 1 English Zoom and Go is a travel community that tries to inspire users on what to see and in Booking required for review ✗ destinations across the world by using User photos ✓ insights of other travelers or locals.

Reviews from other sites ✗ With thousands of members, reviews and videos, everything is about sharing Management options experinces. Link to hotel website ✗ Management response ✗ Private response ✗ Hotelier control panel ✗ Flag/report review ✗

To update or modify this information, email [email protected] Guest Satisfaction126 Surveys: Best Practices Zoover

Scores and Rankings Global rating ✓ From 1 to 10 Recommendation ✗ Rating by department ✓ Location, Service, Price/Quality, Food, Rooms, Child friendly URL: www.zoover.com Overall city ranking ✗ Type: Aggregator Other city rankings ✗ Owned by: Independent

Reviews About Review Languages 20 Including English, Spanish, French, Italian, German, Dutch, Portuguese Zoover is an aggregator, originally from the Netherlands, that allows users to leave Booking required for review ✗ reviews, photos and videos of destinations, User photos ✓ attractions, accommodations and cruises. Reviews from other sites ✗

Management options Link to hotel website ✗ Management response ✓ Private response ✓ Hotelier control panel ✓ Flag/report review ✓

To update or modify this information, email [email protected] Guest Satisfaction127 Surveys: Best Practices About Us

ReviewPro is the leading provider of Guest Intelligence solutions to independent hotel brands worldwide. The Visit our Resource Hub company’s comprehensive suite of cloud-based solutions includes Online Reputation Management (ORM) and the The Leading Source of Guest Intelligence best Guest Survey Solution (GSS), which enable hoteliers to obtain practices and content for the Hospitality Industry deeper insight into operational and service strengths and weaknesses, increasing guest satisfaction, ranking on review sites and OTAs, and driving revenue.

The company offers the industry-standard Global Review IndexTM (GRI), an online reputation score (available exclusively to ReviewPro clients), which is used by thousands of hotels worldwide as a benchmark for reputation management efforts, based on review data collected from 142 online travel agencies (OTAs) and review sites in more than 45 languages. More than 17,000 hotel brands worldwide are Learn More currently using ReviewPro’s solutions.

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Managing Guest Satisfaction128 Surveys: Best Practices www.reviewpro.com [email protected] @reviewpro

Managing Guest Satisfaction Surveys: Best Practices