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Cisco ONS 15454 DWDM Troubleshooting Guide, Release 8.0 Copyright © 2005– 2012 Cisco Systems, Inc

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Cisco ONS 15454 DWDM Troubleshooting Guide, Release 8.0 Copyright © 2005– 2012 Cisco Systems, Inc Cisco ONS 15454 DWDM Troubleshooting Guide Product and Software Release 8.0 June 2012 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text Part Number: 78-17706-02 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense. The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television communications at your own expense. You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: • Turn the television or radio antenna until the interference stops. • Move the equipment to one side or the other of the television or radio. • Move the equipment farther away from the television or radio. • Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses.) Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product. The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R) Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental. Cisco ONS 15454 DWDM Troubleshooting Guide, Release 8.0 Copyright © 2005– 2012 Cisco Systems, Inc. All rights reserved. CONTENTS About this Guide xxv Revision History xxv Document Objectives xxvii Audience xxvii Related Documentation xxvii Document Conventions xxviii Obtaining Optical Networking Information xxxiv Where to Find Safety and Warning Information xxxiv Cisco Optical Networking Product Documentation CD-ROM xxxiv Obtaining Documentation and Submitting a Service Request xxxiv CHAPTER 1 General Troubleshooting 1-1 1.1 Loopback Description 1-2 1.1.1 Facility Loopbacks 1-2 1.1.1.1 General Behavior 1-3 1.1.1.2 Card Behavior 1-3 1.1.2 Terminal Loopbacks 1-5 1.1.2.1 General Behavior 1-5 1.1.2.2 Card Behavior 1-5 1.2 Troubleshooting MXP or TXP Circuit Paths With Loopbacks 1-7 1.2.1 Perform a Facility Loopback on a Source-Node MXP or TXP Port 1-8 Create the Facility Loopback on the Source-Node MXP or TXP Port 1-8 Test and Clear the MXP or TXP Facility Loopback Circuit 1-9 Test the MXP or TXP Card 1-10 1.2.2 Perform a Terminal Loopback on a Source-Node MXP or TXP Port 1-10 Create the Terminal Loopback on a Source-Node MXP or TXP Port 1-11 Test and Clear the MXP or TXP Port Terminal Loopback Circuit 1-12 Test the MXP or TXP Card 1-12 1.2.3 Create a Facility Loopback on an Intermediate-Node MXP or TXP Port 1-13 Create a Facility Loopback on an Intermediate-Node MXP or TXP Port 1-14 Test and Clear the MXP or TXP Port Facility Loopback Circuit 1-15 Test the MXP or TXP Card 1-15 1.2.4 Create a Terminal Loopback on Intermediate-Node MXP or TXP Ports 1-16 Create a Terminal Loopback on Intermediate-Node MXP or TXP Ports 1-17 Cisco ONS 15454 DWDM Troubleshooting Guide, R8.0 78-17706-02 iii Contents Test and Clear the MXP or TXP Terminal Loopback Circuit 1-17 Test the MXP or TXP Card 1-18 1.2.5 Perform a Facility Loopback on a Destination-Node MXP or TXP Port 1-18 Create the Facility Loopback on a Destination-Node MXP or TXP Port 1-19 Test and Clear the MXP or TXP Facility Loopback Circuit 1-20 Test the MXP or TXP Card 1-20 1.2.6 Perform a Terminal Loopback on a Destination-Node MXP or TXP Port 1-21 Create the Terminal Loopback on a Destination-Node MXP or TXP Port 1-22 Test and Clear the MXP or TXP Terminal Loopback Circuit 1-22 Test the MXP or TXP Card 1-23 1.3 Troubleshooting DWDM Circuit Paths With ITU-T G.709 Monitoring 1-24 1.3.1 ITU-T G.709 Monitoring in Optical Transport Networks 1-24 1.3.2 Optical Channel Layer 1-24 1.3.3 Optical Multiplex Section Layer 1-25 1.3.4 Optical Transmission Section Layer 1-25 1.3.5 Performance Monitoring Counters and Threshold Crossing Alerts 1-25 Set Node Default BBE or SES Card Thresholds 1-26 Provision Individual Card BBE or SES Thresholds in CTC 1-27 Provision Card PM Thresholds Using TL1 1-28 Provision Optical TCA Thresholds 1-29 1.3.6 Forward Error Correction 1-30 Provision Card FEC Thresholds 1-30 1.3.7 Sample Trouble Resolutions 1-31 1.4 Using CTC Diagnostics 1-32 1.4.1 Card LED Lamp Tests 1-32 Verify Card LED Operation 1-32 1.4.2 Retrieve Diagnostics File Button 1-33 Off-Load the Diagnostics File 1-34 1.4.3 Data Communications Network Tool 1-34 1.5 Restoring the Database and Default Settings 1-35 1.5.1 Restore the Node Database 1-35 1.6 PC Connectivity Troubleshooting 1-36 1.6.1 PC System Minimum Requirements 1-36 1.6.2 Sun System Minimum Requirements 1-36 1.6.3 Supported Platforms, Browsers, and JREs 1-36 1.6.4 Unsupported Platforms and Browsers 1-37 1.6.5 Unable to Verify the IP Configuration of Your PC 1-37 Verify the IP Configuration of Your PC 1-37 1.6.6 Browser Login Does Not Launch Java 1-38 Cisco ONS 15454 DWDM Troubleshooting Guide, R8.0 iv 78-17706-02 Contents Reconfigure the PC Operating System Java Plug-in Control Panel 1-38 Reconfigure the Browser 1-39 1.6.7 Unable to Verify the NIC Connection on Your PC 1-39 1.6.8 Verify PC Connection to the ONS 15454 (ping) 1-40 Ping the ONS 15454 1-40 1.6.9 The IP Address of the Node is Unknown 1-41 Retrieve Unknown Node IP Address 1-41 1.7 CTC Operation Troubleshooting 1-41 1.7.1 CTC Colors Do Not Appear Correctly on a UNIX Workstation 1-42 Limit Netscape Colors 1-42 1.7.2 Unable to Launch CTC Help After Removing Netscape 1-42 Reset Internet Explorer as the Default Browser for CTC 1-42 1.7.3
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