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Great Service GREAT SERVICE... Friday, November 4, 2005 Preliminary Schedule of Events SOME OF OUR SPEAKERS... In tennis, the serve is the only shot that a player has Fort Snelling Tennis & Learning Center All day - Workshop Pre-registration * complete control over. That initial point of contact with 8:00 am – 2:30 pm Pre-Workshop Session: Pre-Workshop Session: Recreational Coaches Workshop -Jason Jamison Tournament Directors - Jim Reffkin & USTA Staff the ball will very well dictate and determine the outcome 5 pm - 9 pm USPTA Specialty Course - The Modern Game - Brett Hobden of the point. 6 pm - 10 pm Teamster Challenge Customer service is the ability of an organization to Saturday, November 5, 2005 constantly and consistently give the customer what they want 7:00 am – 5:00 pm CTDW Registration: 7 - 9 am at Marriott; 10 - 5 at Fort Snelling Te nnis & Learning Center and need. 7:00 am – 8:00 am Breakfast : Marriott Hotel Excellent customer service is the ability of an organization 8:00 am – 9:00 am Keynote Speaker : Anne Smith at Marriott Hotel Keynote Speaker, Dr. Anne Smith Times Lobby Computer Lab Classroom A Classroom B Front Courts Back Courts to constantly and consistently exceed the customers' 9:30 - 10:30 am Innovative Scoring and Real Tennis For Real Modern Tennis expectations. Formats People Brett Hobden In her career, Anne Smith has won three U.S. Open Jim Reffkin Donna Yuritic doubles championships, two Wimbledon doubles titles, As the service providers, we are in control of the type of four French Open doubles crowns, including one with service we send to our receivers. This 2005 Regional 10:45 - 11:45 am USA School Tennis Martina Navratilova, and one Australian Open doubles Jason Jamison Winning High School Core Strength & Community Tennis Development Workshop will send to you trophy. She was ranked as high as 12th in the world in Doubles Agility Kevin Rust Kurt Mattison out to your communities, your teams, your players singles in 1982, and was number one in the world in and your customers, armed with all the tools you need to doubles in 1980 and 1981. At age 17, Smith was the first deliver excellent service. 11:45 am- 1:15 pm Lunch & Annual Meeting (FSTLC) American ever to win the French Open Junior 1:30 - 2:30 pm Team Tennis for Roles & Coaching Players' Minds Youth Marikate Responsibilities to Win Championships. She holds 13 U.S. National junior titles, Will we be able to measure just how good that service Murren Adjunct Faculty Anne Smith/Bev Raws eight U.S. National adult titles and has been inducted into was? Will we be able to find out if we have exceeded 2:45 - 3:45 pm Opening Doors to Those Who Love to Using Drills and Games the Texas Tennis Hall of Fame. Diversity Teach, Teach Others to to Address Strategy our customers expectations? We only need to ask if we Heather Hackman Love Learning Scott Nesbit are getting... Donna Yuritic Smith earned her doctorate in educational psychology in ...GREATER RETURNS 4:00 - 5:30 pm Greg Lappin - Leadership -A Results Focused Approach (FSTLC) 2000, and is currently a licensed psychologist in both Texas and Massachusetts. Smith made a comeback to 6:00 - 9:00 pm (approx) What are those returns? It could be income, profits, and USTA Awards Banquet - Airport Marriott professional tennis this year at the age of 45. proceeds. We're hoping that it translates into more Sunday, November 6, 2005 players. We want new players, returning players and 7:00 am – 5:00 pm CTDW Registration - FSTLC Greg Lappin more frequent players. 7:00 am – 9:00 am Continental Breakfast FSTLC Greg Lappin, a 30-year tennis industry veteran, has been a Times Lobby Computer Lab Classroom A Classroom B Front Courts Back Courts tennis pro and club director in clubs from Minnesota to During this 2005 CTDW, we will show you How to Open 7:00 - 8:00 am Breakfast/ Cardio Tennis Micronesia. He helped develop two major Minnesota Your Doors to Diversity, How to Teach Others to Love Roundtable Northern Section Staff Discussions clubs, the Flagship Athletic Club in Eden Prairie, and the Learning, Assess your Communities Needs, Use Drills to Rochester Athletic Club in Rochester. Currently, he is the Teach Strategy and Help Grow Tennis in the Public Parks. 8:00 – 9:00 am Breakfast/ Inclusion and Special Footwork on the Court High Performance Roundtable Populations Ryan Myhre Training general manager of the Rochester Athletic Club, an 18- These are just a few of the many topics our great lineup of Discussions Nancy Hoekstra Dan James court, 250,000 square foot roofed complex. guests and presenters are ready to share. 8:30-10:00 Assessing Your Greg is a frequent speaker, having presented at several As leaders in your communities, we want to help you 9:15 - 10:15am Community Expanding Adult Building A Successful Teaching Special Adjunct Faculty national conferences including the USTA Tennis connect with all the players in this game. Our partners Programming Junior Program Populations Anne Davis Scott Boyer/Brent Frueh Nancy Hoekstra Teacher's Conference, the USPTA International include tennis industry experts, college and high school Conference and the IHRSA Convention. Greg is the coaches, teaching professionals, and motivational speakers. 10:30 - 11:30 am USPTA/PTR USTA Funding/Grants Wheelchair Tennis Career Paths Becky Longsdorf Dan James author of “Tennis Doubles, Winning Strategies for All Yes, we've brought out the best, to work on our service. And Stenquist/ Levels.” together, we can all experience the greatest of returns. Stingley 11:30 am - 1:00 pm Carol Price - Customer Service $$$ Lunch and Closing (FSTLC) Carol Price Please join us for the Eighth Annual Key to tracks: Programming = Green Adminstrative = Blue Coaching/T eaching Pro = Yellow Carol Price comes to us billed as "A Different Kind of USTA/Northern Section Regional Community * Attendees may pick up registration material after 4:00 pm on Thursday at FSTLC Speaker." Carol brings 25 years of experience as a Tennis Development Workshop. Community Development Tennis Council teacher, counselor and trainer; she is called on to speak, Rod Wannebo, Chair, Grand Marais, MN Jeff Bloomberg, Pierre, SD Phil Brauer, Mankato, MN consult, train and coach. She is the author of "Two NEW: ONLINE REGISTRATION Ximena Christianson, Washburn, WI Linda Erickson, Eau Claire, WI Percy Hughes, Edina, MN Minute Miracles" and contributor to 3 "Chicken Soup for Susan Kringlie, Valley City, ND Becky Longsdorf, Northern Section Staff Patty Mraz, Apple Valley, MN http://www.regonline.com/29118 the Soul" books. Some of her topics include: Stress in the Dana Otto, Dawson, MN Paul Swartwood, Bemidji, MN Carolyn Winchell, Sioux Falls, SD Real World, Communication in the Workplace, and The Hero in all of Us. Pre-registration is required to participate in this event 8TH ANNUAL NEW ONLINE REGISTRATION http://www.regonline.com/29118 SECTIONAL AWARDS BANQUET VISA or MASTERCARD accepted 6:00 - 9:00 pm TWO DAY (SAT-SUN) WORKSHOP FREE Mingle with movers and shakers in the tennis $70 if you represent a USTA member organization community at the 2005 Sectional Awards (Maximum 4 per organization for discount) Banquet. This event celebrates the achievements $90 if you do not represent a USTA member organization of passionate tennis players, instructors, Community Tennis volunteers, and organizations that are dedicated WORKSHOP VENUES to the growth and development of tennis. Help us Development toast to their accomplishments! The awards FORT SNELLING TENNIS AND LEARNING CENTER (FSTLC) The majority of workshop sessions will banquet is free to all registered workshop take place at FSTLC located at 100 Federal Drive in St. Paul, attendees. Ditch your sneakers and dine with us Workshop MN. The facility is located just minutes from both the Mpls. at 6:30 pm. $30 If you decide to bring a guest to the Awards Airport Marriott and the Mpls/St. Paul International Airport Banquet MINNEAPOLIS AIRPORT MARRIOTT 2020 East 79th Street, Bloomington, MN 55425 (952) 854-7441.The ADDITIONAL BENEFITS • Workshop gift Saturday morning opening Keynote Session will be held at the Marriott as well as Saturday's Awards Banquet. The • Community Development Workshop manual Marriott is also the host hotel. • Friday Night Teamster Challenge $50/night for USTA/Northern Section Attendees • Snacks during the Teamster Challenge $84/night for Attendees from outside the section • Breakfast and lunch on Saturday and Sunday • Networking Opportunities! SHUTTLE SERVICES The Marriott will be offering shuttle services during peak ORGANIZATIONAL MEMBERSHIP transition times when mass transit will be needed between There is no better way to build you Organization's the hotel and FSTLC. Times will be posted. tennis program than to join the USTA. As a member, your organization will receive the following benefits. PRE-WORKSHOP SESSIONS • Commemorative US Open Poster FREE Tournament Directors Workshop given by Jim • Exclusive Grant Opportunities Reffkin and USTA Staff • Ability to conduct USTA Sanctioned events November 4 - 6, 2005 $20 Recreational Coaches Workshop given by Jason • Subscriptions to Tennis and USTA Magazine Jamison • Quarterly High Performance Coaching Ft. Snelling Tennis & USPTA "Modern Game" Specialty Course Newsletter FREE If you are a USPTA member Learning Center • Travel Discounts $35 If you are not a USPTA member • Discounted registration fee for USTA/Northern 101 St. Paul, Minnesota e Section CDW t CDW TEAMSTER CHALLENGE 1 To join the USTA and take advantage of these 3 FREE Play tennis and socialize with colleagues during the , Sui exciting member benefits, please call or e-mail the 4 NEW Now a regional event in 5 CTDW Teamster Challenge on Friday night. This 5 reet Northern Section Office. Be sure to mention the CDW cooperation with: fun-filled team event is a workshop highlight for to receive the preferred member price for the 2005 N h St attendees.
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