APRIL Outpatient Direct Billing Panel Network

Hong Kong, Singapore, and Vietnam

INTRODUCTION AND TERMS OF USE

APRIL’s Outpatient Direct Billing Network is designed to provide our members with a service that makes claiming for outpatient services quick and convenient.

When members with a valid APRIL Member Card use clinics within our network, APRIL will settle eligible medical expenses incurred directly with the medical provider.

Only members with outpatient benefits can use direct billing services. Please note that Moratorium policies are not eligible to this service.

Use of this list is governed by your Policy’s Terms and Conditions and is also subject to the guidelines, exclusions and remarks listed below.

Download our Easy Claim app on your smartphone to search and locate healthcare providers within our Asia network:

With the app, you can:  Search a healthcare practitioner by name, location or specialty.  Check whether you are eligible for direct billing in the displayed facilities

To verify your eligibility for direct billing, log in to the app and click on the “E-card” button: • If the code “DB” is displayed on your card, you are eligible for direct billing within our whole Asia general network. Full listing is available at http://healthbyapril.com/generalnetwork or on your app • If the code “PNW” is displayed, you can enjoy direct billing within our Panel Network.

Reminder Members with outpatient benefits should have access to this service, however, if you have not used our Outpatient Direct Billing Network before, or have any problems using the Network, please call or email your local APRIL office. You contacts can be found below your eCard on your Easy Claim app.

Inpatient Direct Billing For inpatient treatment, APRIL can arrange direct billing if proper notification and documentation are provided and subject to the hospital’s agreement. If you would like APRIL to arrange direct billing for inpatient services, please inform your hospital and notify APRIL at least 5 working days prior to admission or for a planned surgery/procedure/operation.

Emergencies If you have an accident or emergency and urgently need APRIL to guarantee your expenses, please call APRIL Assistance whose contact details are printed on the back of your member card.

Maternity Direct billing for outpatient maternity benefits may also be arranged within our network, but only with ONE PROVIDER per policy year (per pregnancy) in order to keep track of applicable sub-limits. Once you have decided on your sole provider within the network, please inform APRIL and we will provide a Letter of Authorization with a benefits balance for you to present to the clinic for record keeping.

Eligible Outpatient Direct Billing Services The following outpatient services may be direct billed to APRIL:

 General Practitioner consultation  Specialist consultation  Laboratory investigation  General X-ray  Prescribed medications obtained at the clinic on the same day of consultation

Diagnostic procedures such as CT scan, MRI, Ultrasound, Mammography or other investigations for chronic conditions as well as inpatient and outpatient surgery require pre-authorization which can be obtained by completing Section C of the Medical Claim Form and submitting it to APRIL for approval. For information on how to access direct billing, please refer to the claim instructions included in your member pack or contact APRIL Claims Department whose contact details are printed on the back of your member card.

Exclusions*

The following is a summary of conditions that are NOT ELIGIBLE for outpatient direct billing:

× Pre-existing Conditions where coverage has not been expressly granted by APRIL. × Routine medical examinations or check-ups. × Cosmetic surgery and reconstructive surgery. × Tests or treatment related to fertility, impotence or erectile dysfunction, contraception, sterilization, birth defects and congenital conditions. × Pregnancy or childbirth including pre-natal and post-natal care (except where agreed in writing by APRIL). × Prostheses and corrective devices. × Test or treatment of psychiatric, psychological, mental or nervous disorders. × Test or treatment for illness/injury as a result of excessive consumption of alcohol or narcotics or similar drugs or agents. × Sleep disorders × Learning difficulties, behavioral or developmental disorders or venereal disease. × Test or treatment in connection with Human Immunodeficiency Virus (HIV) related Illness including Acquired Immune Deficiency Syndrome (AIDS) or AIDS Related Complex (ARC). × Experimental or pioneering medical and surgery techniques. × Refractive defects of the eye, such as nearsightedness and astigmatism, spectacles, monocles or contact lenses. × Dentistry.

*See the Exclusions within your Medical Policy for full details.

The following APRIL Outpatient Direct Billing List applies to:

 Members holding a valid membership card with a PNW or DB Code.  Members having outpatient benefits with 20% co-insurance that restricts direct billing access to the Panel Network below.

The following participating clinics are available to these members: The availability of outpatient direct billing and benefits are subject otherwise to the terms and conditions and benefits schedule of the policy. Please refer to your policy for specific coverage.

Remarks

Providers may change from time to time. Please check with APRIL for the latest listings.

Hong Kong Panel Network

Area Provider name Address Tel/Fax Email/Website

Hong Kong – Panel Network https://vos4.doctorvio2.info/VIOVOSAppli 24 Hour Hotline: cation/homeUser Hong Kong Dr. Vio & Partners Multiple Locations City-wide T: +852 2810 9718 ID: viodoctors Password: uptodate

Enquiry Hotline: Healthcare Medical T: +852 3161 3333 www.healthcare2u.com Multiple Locations Hong Kong & Paramedical Monday – Friday Username: vpn City-wide Services 10am-1pm; Password: vpn Operations (HK) Ltd. 2pm-5:30pm

Appointment Hotline: T: +852 2117 0838 Monday – Sunday Multiple Locations 9am-7pm Hong Kong Human Health www.humanhealth.com.hk Associated Limited City-wide General Enquiry: T: +852 3971 8266 Monday – Friday 9am-6:30pm

https://eservices.qhms.com/qha/en/login. Multiple Locations 24 Hour Hotline: jsp Hong Kong Quality HealthCare City-wide T: +852 8301 8301 User ID: april Password: aprilhk

Enquiry Hotline: www.drvio.com.hk Town Health Medical Multiple Locations T: +852 2210 2789 Hong Kong User ID: viodoctors Network Services Ltd. City-wide Monday – Friday 9am- Password: uptodate 6pm

Dr. Ernest Li Hang Fi Room 204, 2/F Lap Fai Building, Hong Kong (Gastroenterology T: +852 2523 8788 6-8 Pottinger Street, Central and Hepatology) IRAD Medical 2-3/F, Virtus Medical Tower, No. T: +852 2525 4723 Hong Kong Diagnostic Centre http://www.irad.com.hk/web/index.php 122 Queen’s Road Central, Central F: +852 2527 7737 (Central) IRAD Medical Room 1705-07, 17/F, Melbourne T: +852 2523 2798 Hong Kong Diagnostic Centre Plaza, Central F: +852 2523 2769 (Central) IRAD Medical Room 701-704, 7/F, No. 238 Nathan T: +852 2320 2977 Hong Kong Diagnostic Centre Road, Jordan, Kowloon F: +852 2320 2921 (Jordan) IRAD Medical Room 1215, 12/F, Office Tower One, T: +852 2392 2334 Hong Kong Grand Plaza, No. 639 Nathan Road, Diagnostic Centre F: +852 2392 2997 (Mongkok) Mongkok, Kowloon Rm 601, China Insurance Group Diagnostix Medical Bldg., 141 Des Voeux Road Central, T: +852 2562 6690 Hong Kong Centre (Central) Central F: +852 2562 2090

Room 705, 7/F, Melbourne Plaza, 33 Diagnostix Medical T: +852 2877 9329 Hong Kong Queen’s Road Central, Central Centre (Central) F: +852 2521 6856 Rm. 505, 5/F, Office Tower, Kornhill Diagnostix Medical T: +852 2904 6576 Hong Kong Plaza, Quarry Bay Centre (Kornhill) F: +852 2567 4687 Rm. 911, 9/F, 688 Nathan Road, Diagnostix Medical Argyle Centre Phase 1, Mongkok, T: +852 2392 3886 Hong Kong Centre (Mongkok) Kowloon F: +852 2394 8196

Rm. 733, 7/F Nan Fung Centre, 64-98 Diagnostix Medical Sai Lau Kok Road, Tsuen Wan, T: +852 2412 7211 Hong Kong Centre (Tsuen Wan) Kowloon F: +852 2412 7755

Area Provider name Address Tel/Fax Email/Website Hong Kong – Panel Physiotherapy Network (Pre-approval required for Direct Billing arrangements) www.drvio.com.hk Multiple Locations 24 Hour Hotline: Hong Kong Dr. Vio & Partners User ID: viodoctors City-wide T: +852 2810 9718 Password: uptodate

Healthcare Medical Enquiry Hotline: www.healthcare2u.com & Paramedical Multiple Locations T: +852 3161 3333 Hong Kong Username: vpn Services City-wide Monday – Friday 10am-1pm; Password: vpn Operations (HK) Ltd. 2pm-5:30pm Appointment Hotline: T: +852 2117 0838 Human Health Multiple Locations Monday – Sunday 9am-7pm Hong Kong www.humanhealth.com.hk Associated Limited City-wide General Enquiry: T: +852 3971 8266 Monday – Friday 9am-6:30pm

https://eservices.qhms.com/qha/en/login.jsp Multiple Locations 24 Hour Hotline: Hong Kong Quality HealthCare User ID: april City-wide T: +852 8301 8301 Password: aprilhk

Town Health Enquiry Hotline: www.drvio.com.hk Multiple Locations Hong Kong Medical Network T: +852 2210 2789 User ID: viodoctors City-wide Services Ltd. Monday – Friday 9am-6pm Password: uptodate

Singapore Panel Network

Area Provider name Address Tel/Fax Email/Website

Singapore – Panel Network GP Clinic Listing http://www.ihp.com.sg/IHP%20GP%20Clinic%20List. 24 Hour Hotline: Integrated Health Plans pdf Singapore T: +65 6715 9422 Pte Ltd (IHP) Member cards with will F: +65 6715 9429 Specialist Clinic Listing have access to IHP panel network www.ihp.com.sg/IHP%20SP%20Clinic%20List.pdf

Thailand Panel Network

Thailand policyholders with a “Core” Outpatient module are only eligible for outpatient coverage in the facilities listed below. Outpatient expenses occurring in other medical facilities will not be covered.

Area Provider name Address Tel/Fax Email/Website

Thailand – Panel Network Christian 124 Si Lom, Suriya Wong, Bang Rak, Bangkok T: +66 2 625 9000 https://www.bch.in.th/ Hospital Bangkok

Kluaynamthai 1 80 Soi Sangchan – Rubia Prakanong, www.kluaynamthai.com Bangkok T: +66 2769 2000 Hospital Klongtoey Bangkok 10110 [email protected] Kluaynamthai Clinic (70 215 – 217 Lok 1 (70 Rai), Bangkok Rai Community Dumronglatthipipathana Road, T: +66 2671 4053 www.kluaynamthai.com Branch) Klongtoei, Klongtoei District, Bangkok 227/1,229 Soi Sukhumvit 77, Sukhumvit Kluaynamthai Clinic Bangkok Road, Pra Kanong Nuea, Wattana T: +66 2742 4398 www.kluaynamthai.com (On nut Branch) District, Bangkok 10110 136/1-2 Moo 8, Ramkamhaeng 2 Road, Kluaynamthai Clinic Bangkok Dok-mai, , Bangkok T: +66 2751 6746 www.kluaynamthai.com (Rama 2 Branch) 10250 90/7 G Floor, Sathornthani Building, Kluaynamthai Clinic Bangkok Sathorn Nuea Road, Silom, Bangrak T: +66 2636 7733 www.kluaynamthai.com (Sathorn Branch) District, Bangkok 10500 18/2 Soi Sukhumvit 56, Sukhumvit Kluaynamthai Clinic Bangkok Road, Bang Chak, , T: +66 2741 6774 www.kluaynamthai.com (Sukhumvit 56 Branch) Bangkok 10260 13/69 Soi Supapong 3, Srinagarindra Kluaynamthai Clinic Bangkok Road, Nong Bon, Prawet District, T: +66 2743 4963 www.kluaynamthai.com (Supapong 3 Branch) Bangkok 10250 Kluaynamthai Clinic 183/509-510 Soi Chaeng Wattana 10, Bangkok (Tungsonghong Kosum-Songprapa Road, T: +66 2982 3001 www.kluaynamthai.com Branch) Tungsonghong, Lak-Si District, Kluaynamthai Clinic 259/99 Phahon Yothin Road, Bangkok (Yingcharoen Market Anusawari, , T: +66 2972 5553 www.kluaynamthai.com Branch) Bangkok 10210 Kluaynamthai 217/1 G Floor, Asoke Towers, Bangkok Polyclinic (Asok Sukhumvit 21 (Asok) Road, Klongtoei T: +66 2664 0153 www.kluaynamthai.com Branch) Nuea, Wattana District, Bangkok 10110 Kluaynamthai 21/5-7 Soi Sukhumvit 93, Sukhumvit Bangkok Polyclinic (, Bang Chak, Pra Kanong District, T: +66 2742 5661 www.kluaynamthai.com 93 Branch) Bangkok 10260 Kluaynamthai 131/1 Praram 9 Road, Huai Khwang, Bangkok Polyclinic (The T: +66 2168 1112 www.kluaynamthai.com , Bangkok 10310 Shoppes Grand Rama 9 670 1 Phahonyothin Rd, Samsen Nai, Paolo Phahonyothin T : +66 2 279 7000 https://www.paolohospital.com/th- Bangkok Phaya Thai, Bangkok 10400 Hospital TH/phahol/Home 364/1 Thanon Si Ayutthaya, Thanon T: +66 2 201 4600 Bangkok Phyathai 1 Hospital Phaya Thai, Ratchathewi, Bangkok https://www.phyathai.com 10400 943 Phaholyothin Road, Samsannai T: +66 2617 2444 Bangkok Phyathai 2 Hospital Phyathai, Bangkok 10400 F: +66 2617 2499 [email protected]

35/2 Moo 12 Bangna-Trad Rd., km.6 Princ Hospital T: +66 2 0805999 Bangkok Bang Kaew Bang Phli, Samutprakarn https://www.princsuvarnabhumi.com/ Suvarnabhumi 10540 624 Yaowarat Rd, Khwaeng Samitivej Hospital T: +66 2118 7888 Bangkok Samphanthawong, Krung Thep Maha [email protected] Chinatown Nakhon Samitivej Sinakarin 488 Srinakarin Road, Suanluang T: +66 2378 9000 Bangkok [email protected] Hospital Bangkok 10250 F: +66 2731 7044 133 Sukhumvit 49, Klongtan Nua T: +66 2711 8181 Samitivej Sukhumvit Bangkok Vadhana, Bangkok 10110 F: +66 2391 1290 [email protected] Hospital 976 Lasalle Road, Bangna Tai, Bangna, T: 66 2 366 9900 Bangkok Sikarin Hospital Bangkok 10260 https://www.sikarin.com

1411 Sukhumvit Rd., Prakhanong-Nua, T: +66 2 3910011 Bangkok Sukumvit Hospital Wattana, Bangkok 10110 http://www.sukumvithospital.com

Thonburi 611 Bamrungmuang Rd, Khlong Maha T: +66 2 220 7999 https://www.thonburibamrungmuang. Bangkok Bamrungmuang Nak, Pomprapsattruphai, Bangkok com/ Hospital 10100 88/8 Moo 6, Tumbol Nong Pa Khrang, Bangkok Hospital T: + 66 52 089844 BCM.Intertpps@bangkokhospital- Chiang Mai Ampher Muang Chiang Mai, Chiang Mai Chiang Mai chiangmai.com 50000 8 Bunrueang Rit Rd, Su Thep, Chiang Mai Ram T: +66 53 920 300 Chiang Mai Mueang Chiang Mai District, Chiang Mai Hospital 50200 1 Sookasam Rd, Tambon Chang T: +66 52 134 777 Chiang Mai Lanna Hospital Phueak, Mueang Chiang Mai District, Chiang Mai 50300 133 Kaeonawarat Rd, ตําบล วัดเกตุ T: +66 53 921 777 Chiang Mai Mc Cormick Hospital Mueang Chiang Mai District, Chiang Mai 50000 369 Moo.13 Tambol Nang Lae, Ampher Bangkok Hospital T: +66 52 051 800 Chiang Rai Muang Chiangrai, Chiangrai 57100 [email protected] Chiang Rai 17 Singhaclai Rd, Tambon Wiang, T: +66 53 711 366 Chiang Rai Overbrook Hospital Mueang Chiang Rai District, Chiang Rai 57000 8 Soi Laemket, Jermompol Road T: +66 3832 0300 Samitivej Sriracha Chonburi Sriracha Chonburi 20110 F: +66 3831 2963 [email protected] Hospital 301 Moo 6 Sukhumvit Road Bangkok Hospital T: +66 3825 9999 Chonburi Km. 143 Naklua www.bangkokpattayahospital.com F: +66 3825 9990 Pattaya Banglamung Chonburi 20150 888 Petchkasem Road Hua Hin Bangkok Hospital Hua T: +66 32 616 800 Hua Hin Prachuapkhirikhan 77110 [email protected] Hin 458/3, M. 3 ,T.Saladan ,A.Kohlanta Andaman International T: +66 (0)75 656 188 Krabi ,Krabi 81150 https://andamanclinic.net/contact-us/ Clinic Koh Lanta -1 33- 33/1 Moo 8, Klong Nin, Koh Andaman International T: +66 (0)75 810 321 Krabi LantaYai, Koh Lanta District, Krabi https://andamanclinic.net/contact-us/ Clinic Koh Lanta -2 81150 1 Pisanpop Rd Pak Nam, Mueang Krabi Krabi Nakharin T: +66 75 626 555 Krabi District, Krabi 81000 International Hospital 361/6 Moo2 Klong Khong Saladan Koh South Lanta Medical T: +66 756 568 43 Krabi Lanta Yai Krabi, Thailand 81150 Clinic – Branch 1 488 Moo1 Saladan Koh Lanta Krabi, South Lanta Medical T: +66 756 561-34 Krabi 81150 Clinic – Branch 2 Wattanapat Hospital Aonang Wattanapat Ao Nang T: +66-7581-5555 Krabi 555 Moo 5 Tumbol Aonang, https://www.aonanghospital.com Hospital Amphur Muang, Krabi 81180

Bangkok Hospital 44 Chalermprakiat Rama 9 Road, interoffice@phuketinternationalhospit T: +66 76 361 888 Siriroj Vichit, Muang District, Phuket 83000 al.com 61, Kadekwan Road, T.Karon, A. Muang, T: +66 76 540 599 Phuket BeCare Medical Clinic Phuket 83100 [email protected]

4/1 Moo 3 Thepkasatri Road Ratsada, Phuket Mission T: +66 76 237 220 Phuket Mueang Phuket District, Phuket 83000 Hospital 123/1 Moo 1 , Thaweerat Phakdee Rd. Bandon International Surathani 84320 Ko Samui T: +66 7733 2706 Hospital koh phangan Thong Sala Province de Surathani First Western Hospital Surat Thani 84280 T: +66 77 377 474 http://firstwesternhospital.healthcare/

25/25 Ko Samui District, Surat Thani Thai International Surathani 84320 T: +66 77 332 654 http://www.thaiinterhospital.com/ Hospital hap Thiang, Mueang Trang District, Wattanapat Trang Trang Trang 92000 T: +66 75 205 555 https://www.wattanapat.co.th/ Hospital

Vietnam Panel Network

Area Provider name Address Tel/Fax Email/Website

Vietnam – Panel Network T: +84 23 6371 VINMEC Danang 30/4 Street, Group no 4 Nguyen Tri 1111 Danang International Phuong, Hoa Cuong Bac Ward, Hai https://www.vinmec.com F: +84 23 6371 Hospital Chau District 5555 T: +84 20 3382 VINMEC Ha Long 10A Le Thanh Tong Street, Hong 8188 Ha Long International Gai Ward, Ha Long City, Quang https://www.vinmec.com F: +84 20 3361 Hospital Ninh Province 6188 VINMEC Hai Phong 31 Civil Group, Vinh Niem Ward, Le T: +84 22 5730 Hai Phong International https://www.vinmec.com Chan District, Haiphong 9088 Hospital 1st Floor, M1 Buildind, Vinhomes VINMEC Metropolis Metropolis Lieu Giai, no.29 Lieu T: +84 24 3975 Hanoi https://www.vinmec.com International Clinic Giai Street, Ngoc Khanh ward, Ba 6886 Dinh District T: +84 24 6664 1st Floor, R2B Building, Royal City, VINMEC Royal City 6868 Hanoi 72A Nguyen Trai, Thanh Xuan https://www.vinmec.com International Clinic F: +84 24 6664 District 6866 T: +84 24 3974 VINMEC Times City 458Minh Khai, Vinh Tuy, Ward, Hai 3556 Hanoi International https://www.vinmec.com Ba Trung District F: +84 24 3974 Hospital 3557 T: (8428) 6280 Ho Chi City International Số 3, Đường 17A, P.Bình Trị Đông 3333 [email protected] Minh City Hospital B, Q. Bình Tân, TP F: (8428) 6290 8800 Columbia Asia Gia 2 Phan Dang Luu, Ward 7, Binh Ho Chi T: 84-28-3803 Dinh International Thanh Dist (Intersection of No [email protected] Minh City 0678 Hospital Trang Long – Phan Dang Luu)

Columbia Asia Ho Chi 8 Alexandre de Rhodes, Ben Nghe T: 84-28-3823 Saigon International [email protected] Minh City Ward, Dist 1 8888 Clinic T: +84 28 3622 VINMEC Central Ho Chi 208 Nguyen Huu Canh, Ward 22, 1166 Park International https://www.vinmec.com Minh City Binh Thanh District F: +84 28 3622 Hospital 1177 T: +84 28 3520 Ho Chi VINMEC Saigon 2-2Bis Tran Cao Van, Da Kao 3388 https://www.vinmec.com Minh City International Clinic Ward, District 1 F: +84 28 3520 3336 Victoria Healthcare – Ho Chi 37-39 Luong Dinh Cua St, Binh An T: (028) 3910 Clinic Luong Dinh https://www.victoriavn.com Minh City Ward, Dist 2 4545 Cua

Victoria Healthcare – Broadway D, 152 Nguyen Luong Ho Chi T: (028) 3910 Clinic Nguyen Luong Bang St, Phu My Hung, Dist 7, https://www.victoriavn.com Minh City 4545 Bang HCMC

Victoria Healthcare – Ho Chi 135A Nguyen Van Troi St, Ward T: 028) 3910 Clinic Nguyen Van https://www.victoriavn.com Minh City 12, Phu Nhuan Dis 4545 Troi

Victoria Healthcare- Ho Chi 20-20Bis-22 Dinh Tien Hoang St, T: (028) 3910 Clinic Dinh Tien https://www.victoriavn.com Minh City Dakao Ward, Dist 1 4545 Hoang T: +84 25 8390 VINMEC Nha Trang 42 Tran Phu Street, Vinh Nguyen 0168 Nha Trang International Ward, Nha Trang City, Khanh Hoa https://www.vinmec.com F: +84 25 8390 Hospital Province 0169 T: +84 29 7398 VINMEC PHU QUOC Bai Dai, Ganh Dau Commune, Phu 5588 Phu Quoc International https://www.vinmec.com Quoc District, Kien Giang Province F: +84 29 7398 Hospital 5566

MyHEALTH Vietnam members with a 20% coinsurance are also eligible for full outpatient coverage in all Vietnam medical facilities other than those listed below. However, no direct billing services will be provided outside our panel network.

Area Provider name

Ho Chi Minh City FV Hospital

Ho Chi Minh City American International Hospital

Hanoi ProChiro Clinic

Hanoi L'hôpital Français De Ha Noi

All Vietnam Locations Hanh Phuc Hospital

All Vietnam Locations ACC: American Chiropractic Clinic

All Vietnam Locations Family Medical Practice Clinic

All Vietnam Locations Raffle Medical Group